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4 Helpful Votes
Sail Date: March 2019
This is an older ship as has been reported. On the whole this doesn’t create issues as Celebrity has tried to keep the ship fairly tidy but it’s due for a major refit next year. Generally staff were all very cheerful (except the guy on ... Read More
This is an older ship as has been reported. On the whole this doesn’t create issues as Celebrity has tried to keep the ship fairly tidy but it’s due for a major refit next year. Generally staff were all very cheerful (except the guy on the bar in the main dining room who was also very reluctant to give you a glass if you ordered a beer or a can)! The Captain seemed a really nice chap and we did a very good ‘backstage’ tour in which he told us a lot about his job. As Aqua Class we ate mainly in the Blu Restaurant, with an excellent Maitre d’ in the form of Laurence, with Cathy very ably assisting her. Most of the dining room staff here were good too, although we did have a slight issue. Prior to leaving I had prebooked the extortionately priced internet package (over 287$) but had a bit of an argument with Celebrity’s U.K. office as I felt we had been misled over a few things, in particular poor information about the acquisition of visas for our trip. This caused us to pay significantly more than we needed to - I think over £300 for the 2 of us. Eventually we were given a voucher for a meal upgrade as an apology, which was supplied to us onboard. In the Blu restaurant one night, a waiter was obviously trying to ’upsell’ meals in these ‘speciality dining’ restaurants and we put our names down for one. Difficult to remember the conversation but I do feel we mentioned the voucher. He then said we were entitled to a ‘free’ lunch in one of the others’, which we took. When our ship’s bill came we had been charged for both meals. After showing them the invitation they had supplied, they removed the cost of one meal, but wouldn’t take off the other 50$. I saw the deputy manager responsible and made my feelings very clear! He said he’d get back to me later (after talking to his boss). They agreed to give us another free meal in another speciality dining room, rather than give us 50$ back. Reluctantly we agreed, but, what a shambles! As other passengers commented on frequently, the team are obviously trained to refund nothing and get what money they can out of you! The maitre d’ from Qsine asked which restaurant we wanted to go to and what time we wanted him to book us in. Surprise, surprise - we arrived and there was no booking! Luckily they had a table but we are still waiting to have it confirmed they’ve not charged us for it! Whilst writing this I also see they did not apply our Captain’s Circle credit to our prebooked internet package either but the thing that really upset us was our one prebooked excursion. We often do our own thing at ports as we find we can usually do things better, cheaper. However, if I see something we can’t arrange ourselves we go with the ship. In Goa the company were offering an excursion that appealed to us. It cost 440$ for the 2 of us, so was very expensive. However, it sounded good. We should have been taken around a market with the ship’s chef looking at fruit, vegetables and spices after which we were to taste a few local specialities. Then we were to go on a scenic drive to the Odzel Valley with ‘spectacular views of the bay’. Here we would have a cooking demonstration of local foods by a chef from the region followed by a 4 course meal, with beer or a soft drink. On returning to the ship we were also to have a special meal in the evening. What actually happened was that we were driven to the market through roadworks (they are building a motorway along the route - and have been for 4 years!) in a very rickety bus. We had a guide who kept telling us about local fish and coconut curries. At the market we walked around looking at the stalls, fruit and veg with one chilli stall (hardly worth the excursion description of being told all about local spices). We then went to a local ‘tour’ restaurant where we were served an average meal where we paid for our beer (and they overcharged us!). We had only meat curries which were so spicey most of the group couldn’t eat them. Despite all the cleanliness routine on the ship we were then given a plate of 6 desserts for 6 of us to eat from! No trip to the Odzel Valley, no cooking demonstration, no scenic views. Back at the ship the meal in the evening included 3 of the same dishes we’d had at lunchtime, one of which was served only luke warm! Again, no ‘typical’ Goan fish curry! Very disappointing and certainly not what we’d have booked up, let alone paid that sort of money for. Other people complained and head office in Miami were contacted, for which we were reimbursed 20%, their maximum, they said. This was flagrant mis-selling and should definitely have been more money. We enjoyed our cruise overall, and the destinations, but feel let down by the fact we saw nothing of Goa on that trip. It is the first time we have spent as long as 15 nights on a ship and enjoyed this, with more sea days. The itinerary is interesting and it was good to do a linear cruise as well. However, as you can tell, we had some issues and it amazes me that any large companies are prepared to dig their heels in over problems, rather than resolve them effectively. It leaves a bad taste in a customer’s mouth for such a small amount of their money. I told them I write reviews. SURELY, for what it would cost them, a suitable refund on both of these problems would have kept us happier and I wouldn’t have written this. They would have lost very little, yet do not seem to see the importance of customer relations. We had a behind the scenes ship tour and enjoyed this. Interesting to see what goes on behind view. The stage is very impressive and most of the entertainment was good. The band were very skilled and there was a good variety of shows, although the first comedian was poor, not at all funny. Food was usually pretty good, but variable and somewhat repetitive. A shame not to have Thai food in Thailand etc though. I like guacamole, which always seems to be in plentiful supply in the buffet on most ships, but not here. There are gaps in dining, sometimes when you return from trips annoyingly, but a stodgy afternoon tea is offered. Needs to be something other than chunky bread sandwiches and cakes. In Aqua class you get canapés but not sure these are worth having most of the time. Due to the hot air temperatures we only used the Persian Garden steam rooms etc once, too. We had a drinks package for the first time and, I have to say, I did appreciate not having to think about what we drank. Again, though, at times, costs were cut. There is a cocktail of the day, but often at an additional charge to the ‘classic package’. I like Mojitos, but these, and many others’ were made with nasty concentrate so were not nice. Also, I would say that there were not really many decent activities on on sea days. As we had 6 there was nothing to really encourage us to do much on quite a few days (apart from money making things like shop sales and art auctions)! We often read on our balcony. The pool is undersized and was often crowded. I’ve probably written enough now so... did we enjoy the cruise? Yes. Could there be improvements? Definitely. Should the ‘customer service team’ listen to passengers more? Absolutely. Should the company have more respect for passengers than making the odd 20$ extra? Certainly. If Celebrity have a cruise I want to go on again, I wouldn’t rule them out, but I might look for an alternative first. Just a little less penny pinching and they would not have made me feel like this! Read Less
3 Helpful Votes
Sail Date: March 2019
We got tired of Caribbean Islands, and have always wanted to see India. We weren't disappointed! Ship was OK, not new but fine. The crew were excellent, especially the Customer Relations desk which helped us out when my wife lost ... Read More
We got tired of Caribbean Islands, and have always wanted to see India. We weren't disappointed! Ship was OK, not new but fine. The crew were excellent, especially the Customer Relations desk which helped us out when my wife lost her medications and had to have replacements sent by UPS to Oman. We didn't go to the entertainments. The food was good but not great. Good steaks, Prime Rib and Chateaubriand, also good Lamb. Fish a bit disappointing. No problems with passports or visas - quite efficiently handled. We got e-visas for India - very simple process. Overall we really enjoyed the cruise, especially Mumbai, where we could have done with more time. Cochin, and Goa are mildly interesting, we didn't go ashore in Oman or New Mangalore. Took a private car from Muziris Heritage Tours in Mumbai - well worth it! Lilo Jose organised it , and Karim was an excellent guide - we saw a lot in the time available, and had an excellent curry! Read Less
2 Helpful Votes
Sail Date: March 2019
We have travelled with Celebrity before including this ship and Equinox. Although old and due for refit the overall condition was good. A few areas could do with some updating overall it was good with some areas having recently been ... Read More
We have travelled with Celebrity before including this ship and Equinox. Although old and due for refit the overall condition was good. A few areas could do with some updating overall it was good with some areas having recently been re-fitted. Our cabin was good. Service was excellent everywhere and the food generally very good. Entertainment varied as it does on all ships but was up to standard. The audio volume was, of course, too high making female singers very harsh but the management will continue to ignore requests to lower the volume as 'they know best'. We had a bundled Classic drinks package which was useful but no one understood how it worked. Wine lists were difficult to find and it was not easy to find out what named drinks and pricing existed in each bar and restaurant. Some wine types ran out within 2-3 days. The daily cocktail was sometimes within the package and at other times not. The Miami management need to review how it all works. Drinks within the package were not charged the 18% gratuity which surprised and pleased us! More UK beers would be nice and not chilled. Excursions were the usual mix of good and not so good and now you have to ask for a shore map as they are kept in hiding behind the Guest Relations counter and not on show as in previous years. Internet package costs are astronomical so don't expect to use Wi-Fi on board unless you are rich. Some public areas of the ship were too cold and management need to check stat settings. Despite the negatives the experience was good. Read Less
Sail Date: February 2019
We loved the itinerary of this cruise. Singapore embarkation was quick and luggage delivered to our room. Our Balcony cabin 8031 was spacious with enough closet space. However the bathroom mirror fogged up after the shower. We reported ... Read More
We loved the itinerary of this cruise. Singapore embarkation was quick and luggage delivered to our room. Our Balcony cabin 8031 was spacious with enough closet space. However the bathroom mirror fogged up after the shower. We reported it to the house keeping and front desk. After 3 service call the repairman couldn't fix the problem indicating the problem with their exhaust system of the ship. I am a vegetarian the first few days the food was very skimpy, after speaking to Restaurant manager the problem was fixed. The dining room staff Elias and Johnson were friendly and very efficient. Our room attendant Daria is very sweet and always asked about our comfort. The shows are excellent. Overall it was a good cruise, hope celebrity will replace this ship with a newer one. Shore Excursion we took Colombo, Goa, Muskat and Dubai excursion. Most of the excursions were city tours. The tours were OK. Overall thecruise was average due to creeky old ship. Read Less
2 Helpful Votes
Sail Date: February 2019
Let's face it. A 14 day cruise from Shanghai to Singapore for under $1,000 is a no brainer. Thought the charge ($270) was quite high for WiFi. Shore excursions pricey. Drink packages expensive. Mandatory tips. Shops concentrated on ... Read More
Let's face it. A 14 day cruise from Shanghai to Singapore for under $1,000 is a no brainer. Thought the charge ($270) was quite high for WiFi. Shore excursions pricey. Drink packages expensive. Mandatory tips. Shops concentrated on very expensive items. But here's the deal. 14 days to fabulous ports and they are still charging what they probably charged for a cruise like this 10 or 15 years ago. They have to make money somewhere and it certainly wasn't on the price of a ticket. Food was very nice and waiter (Mario) was excellent Friendly crew and Captain. Cabin attendant pleasant. Buffet was probably good but I'm not big on the Hometown Buffet concept (all you can stuff in your mouth). Made some nice friends and was very.lucky who they seated us with for dinner. All in all I would do a cruise like this over again in an instant. Read Less
5 Helpful Votes
Sail Date: January 2019
We have cruised with Royal Caribbean in the past, but decided to try Celebrity this time. We were not disappointed. From start to finish, we were delighted with every aspect. From staff, catering, entertainment ports of call and customer ... Read More
We have cruised with Royal Caribbean in the past, but decided to try Celebrity this time. We were not disappointed. From start to finish, we were delighted with every aspect. From staff, catering, entertainment ports of call and customer service, we finished our experience on a high and can’t wait to book our next one with Celebrity. Having a proper coffee lounge was a huge plus for us which gave us the chance to catch up with fellow travellers in a relaxed atmosphere whilst enjoying proper coffee. Our Cruise Director Steve was just the perfect “host”, making everyone feel speacial at all times. He was visible at all the important times and had such a warm and engaging way with guests. We also thoroughly enjoyed the guest speakers on our trip. Very entertaining and interesting. A real bonus for us. We are now seriously looking to book our next adventure with Celebrity. Read Less
2 Helpful Votes
Sail Date: December 2018
was Looking forward to sailing back on Connie after doing the med on her in May however we were on deck 9 and had a bad overhang. this time we had deck 11 perfect rooms. It was the same matrie d in Blu and Laurence was fantastic being a ... Read More
was Looking forward to sailing back on Connie after doing the med on her in May however we were on deck 9 and had a bad overhang. this time we had deck 11 perfect rooms. It was the same matrie d in Blu and Laurence was fantastic being a vegetarian she remembered us and straight away we got the same table every night and same waiter. Shame the entertainment and shows were the same as back in may very disappointed with this. the supposedly xmas show was an utter joke and when they did have decent acts on it was when we were in port so not many people attended. The E visa for india was a utter nightmare to do, so much information regarding collecting passports, leaving them collecting them getting off th ship etc. Got speaking to people and seemed like we had a paid a lot more than people on board even though we had booked it onboard a year ago. People who had booked last minute had got wifi and drinks packages too. As always blu is why we travel with celebrity the separate dining room is perfect, we hardly ventured into the rush and stuff buffet!! Never saw the captain or hotel director around, as on our cruise in May both were very prominent. Read Less
5 Helpful Votes
Sail Date: December 2018
My review will be on the ship/cruise line primarily which was more of a disappointment than I expected despite my previously reading reviews of the cruise line and the ship itself. I've cruised RCL, NCL, Oceania and HAL, and even ... Read More
My review will be on the ship/cruise line primarily which was more of a disappointment than I expected despite my previously reading reviews of the cruise line and the ship itself. I've cruised RCL, NCL, Oceania and HAL, and even done a few river cruises so I have several points of comparison. This ship's weakness comes close to my HAL experience which is why they will be added to my one and done list. Some ships are older, I've been on some older RCL ships but it need not look so run down. When you have nearly 5 sea days in a 14 day cruise the entertainment needs to be on point. To be left with pitchy singers, and staging that resembles that of a High School musical tells me that Celebrity has stopped investing in this ship and so I should not either. The house band tried but blah and the ships standard entertainers for the most part could not hold a note in key for any of their renditions. My last visit was their take on Cirque de Soliel's Zumanity - AWFUL! As was noted here and elsewhere Celebrity is on the push for additional dollars EVERYWHERE! Once I get my email for the survey I will happily unsubscribe so as to ease the burden on my email of their constant offers for this cruise and others. The tours were overpriced and not well thought out as to timing. How are you booking a high tea for 10am ?? Mosque tour on a Friday near the time of prayer in Abu Dhabi? Taking bookings for NYE and then "realizing" that there will be "operational" problems with that day so you rebook all clients to another day -taking no notice that in some cases you're new booking clashes with other tours booked?? Sheesh. First day on I was clarifying that you can't push my 2:45 Tea to the 3rd January since I've already booked the Arabian Desert Dinner which leaves at 3:45. That's something that their system should have caught but I suppose they were hoping not to have to issue refunds, I would honestly think this was Celebrity's first time doing a NYE in Dubai because all up to the day of the cruise there were no indications of a plan for NYE in the city and then suddenly two days in is a special offer of dinner in a hotel near the Khalifa fireworks, with transportation for $450. I do not fault the price but it would have been great to have that as on option as part of the original cruise excursions so that could be planned. Instead friends and I planned another option on our own. We did several tours on our own as the Cruise tour options were horrifically overpriced. The very last penny pinching effort was the night before being advised that you could use the computers in the ilounge to print your boarding passes ... with fees applying. Note, at this point we are in Abu Dhabi port and you still want to charge high internet fees, to get boarding passes??? We downloaded ours and sent them to guest services and asked them to print it. The cabin decor is tired, the linens have seen their day pass, the cutlery is banged up and the lounge chairs need more than power washing. Upside, the crew and even the Captain were great. I must say that I saw the captain, house manager, and several staff members, walking the decks, dining rooms, buffet's etc more often than on any cruise. It was as if they were trying to see for themselves what the environment was on make sure the staff remained on their toes. Cruise director was upbeat, despite having little to work with (my opinion) and aside from the evening show there was very little to do during the day except shop in the overpriced gift ships. I got a pass to the spa and spent time there. BTW, can anyone help them with the holding of deck chairs for hrs on end? I know its a perpetual problem aboard ship but this was one of my pet peeves on this cruise. Dining San Marco = mediocre food and inconsistent cooking capability. Qsine - Specialty restaurant, was pricey but the premise for the concept was cool and the food was fantastic. It's a tough dining room to find on 3 but worth the effort as it was by far the best meal I had on ship. For generally good food I kept going back to the Ocean View Buffet. There were days I thought they misplaced the salt and pepper shaker, and someone clearly doesn't have a good idea of the color of a good fish and chips but otherwise consistently good food and very helpful staff. The best part of this cruise was the stops and if you make plans to do things on your own you can save money and enjoy your time in port. Don't be put off by the Shore Excursion desks frightening comments about using port taxi's or other options for shore excursions, use common sense, know what you want and how much you are willing to pay and enjoy yourself. Read Less
4 Helpful Votes
Sail Date: December 2018
We booked this cruise two weeks before we sailed as it was good value. Drinks package was expensive as were the ships tours. WiFi stupid money that we did not buy. I had read previous reviews but we found the ship to be great - ok needs ... Read More
We booked this cruise two weeks before we sailed as it was good value. Drinks package was expensive as were the ships tours. WiFi stupid money that we did not buy. I had read previous reviews but we found the ship to be great - ok needs a refit but food and stafff were excellent. I was very anxious travelling to India but enjoyed the experience immensely. We met lots of interesting people and chose select dining enabling us to sit beside different people. Thought cruise were quite negative about going on trips on our own as obviously they wanted to sell their tours and lots of passengers did their own thing much cheaper. There were quite a few people in wheelchairs on board and the staff were wonderful with them. Enjoyed the entertainment on the ship including in house singer James Humphreys. He was lead male singer with the show team and was excellent. Loved the big screen outside at stern of the ship. Read Less
9 Helpful Votes
Sail Date: December 2018
The missus always wanted to visit India so this cruise itinerary gave us an ideal opportunity to experience India and ‘test the waters’ as such. We’ve sailed on many ships on different lines and only once prior had we sailed with ... Read More
The missus always wanted to visit India so this cruise itinerary gave us an ideal opportunity to experience India and ‘test the waters’ as such. We’ve sailed on many ships on different lines and only once prior had we sailed with Celebrity on the Equinox and we have fond memories of a classy ship with great food. On that, the Constellation didn’t disappoint. The food was really good and the crew were probably some of the best and happiest we’ve seen. Couldn’t fault them or the food in our opinion. The ship is much older than the Equinox and less modern so can’t compete in that regard but it was kept in pretty good shape. We had an Aqua Class balcony cabin that was nice and comfortable and the public areas were all clean and in good order also. As we were Aqua Class, we had access to the Blu restaurant which was really good, quiet and relaxed and we could go whenever we wanted as there weren’t any set dining times for Blu. The menu is supposed to be a little bit healthier with less emphasis on rich sauces but sometimes, you crave a decadent meal and we occasionally opted for choices on the main menu from San Marco next door. The Oceanview Cafe buffet had really nice options and we had breakfast and lunch from here plus the occasional evening meal when we wanted something simpler. Overall, we rated the Oceanview Cafe compared to most buffets on ships. Where the Constellation was let down was in the entertainment provided. The theatre shows were poor, comedian wasn’t overly funny, guest singers were mediocre but more let down by the support of a poor house/backing band. Same with the bands playing around the pool....dull and boring and one had a singer that could clear the pool deck of passengers. The entertainment was the biggest let down really and doesn’t even come close compared to entertainment we’ve had on NCL cruises. I do wonder if the entertainment director is looking at his passenger demographics and concluding, wrongly, that they like music circa 20 years before their time. It was the biggest dispointment for us. As for the itinerary, the India stops were great and kinda what I expected, but not what the missus had in her mind. She watched tv shows with Joanna Lumley visiting tranquil lakes with floating palm fronds and people meditating. What we got was busy and bustling streets and a crazy traffic system that whilst completely chaotic to us with drivers pulling out without looking, driving on the wrong side of the road, stopping randomly, pedestrians wandering about and overtaking when it didn’t seem like a good idea to....somehow just worked. You can get tuk tuks in Cochin and Mangalore quite easily and cheaply to see the local sites and generally just experience typical living in India. We took a taxi to a beach in Goa as the beaches were further away so a long Tuk Tuk ride didn’t seem the best idea. In that, the beach was beautiful and we took a dip in the Arabian Sea. There aren’t any Tuk Tuk’s in Mumbai (Bombay) so again, we took a taxi but this was also cheap and way, way cheaper than the ships tours. Oman was a surprise as we didn’t know what to expect but it was immaculately clean and quiet. We took a taxi for a tour to different places. Abu Dhabi and Dubai were also clean with luxury hotels and big fancy buildings everywhere but to be honest, it didn’t do anything for us. We’re glad we’ve seen it but we wouldn’t rush back. Just seemed really expensive for food and shopping, whilst in amazing malls, is more expensive than the UK so not sure what the attraction is but that’s just our opinion. All in all, we really enjoyed our trip as we pretty much do all our holidays as it’s new experiences. I wouldn’t rush back on the the Connie, or any Millennium class ship to be honest. But I wouldn’t avoid it either. We accept that if we want to travel further afield in the world, we can’t expect it to be on the newest and bestest ships in any cruise fleet. The itinerary and the crew made this a holiday to remember. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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