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Sail Date: October 2013
We had long anticipated a return visit to Black Sea ports, hoping to see the way Ukraine is moving forward, and to enjoy a repeat of previous good Celebrity experience. We were to be in for a deeply disappointing experience. On early ... Read More
We had long anticipated a return visit to Black Sea ports, hoping to see the way Ukraine is moving forward, and to enjoy a repeat of previous good Celebrity experience. We were to be in for a deeply disappointing experience. On early arrival at the port , as advised a few days beforehand, we found long queues, and staff waving pieces of paper advising embarkation would be delayed by at leat 4 hours, as a deep clean was necessitated by a Norovirus outbreak, a truly ominous, and prophetic beginning! Finally we embarked after returning to our delightful welcoming hotel. We made our way to a poor, delayed Ocean View cafe lunch, with all food screened by cling film, served by hurried staff. Again, a poor start! Our cabin was finally released, and we discovered a mould decorated bathroom, and a strong odour of cleaning fluid, oh dear. The only plus was the size of the forward facing cabin, and nice light cabinetry. Safety drill followed, with not an officer in sight, so realisation began to dawn that this inauspicious beginning might be the promise of things to come! So it proved; dining room service was poor, menus dull and repetitive, with overcooked food. The "self service" Ocean View cafe was crowded, unappetising and dull, with the added nasty of an outside dining that permitted smoking ! , We did , finally , resort to dining in the speciality restaurants,despite the high cover charge, but even there, we found some strange items, a risotto, for instance, resembled a savoury rice pudding, saturated in cream and mascarpone, and to my surprise, a delicate Dover sole was served coated and deep fried, in the lovely Ocean Liners restaurant, though still described as meunière. Service in the speciality restaurant was excellent, with friendly waiters pacing the meal as diners wished. Our highlight of the day was often the evening Elite lounge cocktail hour, with pleasant service, canapé trays and waiters anxious to please. Black Sea ports were wonderful and easy to enjoy independently on foot, or using local taxis or public Sebastopol has so much to offer with the wonderful history of this once elegant city and busy naval port. Many passengers enjoyed exploring the many battlefield sites, and we were finally able to visit the amazing submarine depot, tunnelled if to the hillside in the Soviet era. The evocative area of Balaclava is now a major wine producing region, producing excellent sparkling wines. Yalta, the delightful resort city has an elegant promenade, pleasant cafés and the marvellous, though now shabby, Levadia palace, scene of the historic meeting between Stalin, Roosevelt and Churchill at the end of WW2. The final Ukraine port, Odessa was an eye opener for many, and we were fortunate to be berthed at the foot of the incredible Potemkin steps, with almost 200 steps leading up to the city. Odessa is working hard on restoring the many grand buildings to former glory, and it is a pleasant place to stroll. There is a thriving cafe life, and local people seem to go out of their way to welcome . An easy way to orient yourself is to take the charming mini trains that have a guided commentary, and also visited some more unusual places, favoured by the individual guides. The cruise continued to Burgas, where pretty Nessebur is easy to reach on local buses,and then on to gorgeous Mykonos, so pleasant out of season with its lovely white houses, charming windmills and attractive shore line restaurants. We took the ferry to Delos, a wonderful archaeological site for those with an interest in ancient times. Athens has so much to offer, busy and hectic as ever, but is so shaming with its graffiti and rubbish everywhere. Our final cruise port was Kusadasi, nowadays a shoppers paradise, and rightly so, as Turkey produces an excellent range of well made, well priced goods. Many passengers took the opportunity to visit world heritage site Ephesus, being amazed at the size and complexity of this ancient city. As many cruise ships were in port, it was very crowded, but by timing a visit well, it was possible to explore at a slower pace. Had we not been visiting the ports in the excellent itinerary, we would rate this cruise a complete disaster. Read Less
Sail Date: May 2013
This is part of the attachment I sent on an email to Celebrity 2 weeks ago, which I recently followed up with a letter, and have yet to receive neither an acknowledgement of, nor response to, from them, which saddens me somewhat, in that ... Read More
This is part of the attachment I sent on an email to Celebrity 2 weeks ago, which I recently followed up with a letter, and have yet to receive neither an acknowledgement of, nor response to, from them, which saddens me somewhat, in that while I have been critical I did so in the hope that they might take some notice and action.Had I received something from them I might have restructured my review somewhat to acknowledge that they had listen to and acted upon our concerns, unfortunately I now feel that I must pass this on to others as is.We are a recently retired couple from Perth Western Australia, and I am a Marine Engineer by training, having spent 10 years in the RAN, and we have been Celebrity Cruise fans for some ten years now and are Select Captains Club members having been on 6 cruises with Celebrity, and also with Azamara, and have, in the past, recommended Celebrity to everyone as one of the best cruise experiences of all the cruises lines we have used, until now.We have just returned from a Baltic Cruise of the Celebrity Constellation departing from Amsterdam on Monday the 20th May, Cabin 7023, which turned out to be a bit of a disappointment, not because of the destinations, which met all our expectations, but rather of the cruise itself. While we found the service in most areas was good, it was not outstanding, however the food was such a letdown in both the San Marco main dining room and the Ocean View Buffet, such that in the main dining room I had to send two main meals back, one, a fish dish, in which the fish was served on a plate of cannelloni beans in a runny sauce, the fish was found to be of a mushy consistency and tasted quite peculiar, as such I did not wish to take a chance!Also a slow braised Osso-Bucco that was about 40mm thick and as chewy as boot leather and tasteless, on both occasions I was offered a replacement meal, however I was so let down I could not take up this offer, the head waiter brought a Chef over on the first occasion and he took notes and apologised, however on the second occasion the head waiter took the chef to the other side of the table and ignored the complaining Australian!The presentation of many meals was mediocre, the accompanying vegetables were trivial to say the least, and in many instances not in keeping with the main part of the meal, the night we had Lobster Tail it came with an upturned cup of steamed rice with peas and carrot pieces in it, along with two small pieces, about the size of my thumb, of undercooked broccoli, most unappetising.As well there were no flowers on the tables as they used to have, there was no fruit, vegetable or ice carvings they used to have, no procession of the flaming Bombe-Alaska on the last night as they used to do, they had the Bombe-Alaska for sweets that night but it was not made the way real Bomb-Alaska is made, how sad.Unfortunately the buffet in the Ocean View appeared to be the same for every breakfast and lunch we went to, the selection never seemed to change, except for the small section, aft on the port side, which was marked British / English Food, which was so bad it never got eaten, you would have thought that after a couple of days when it was left untouched they would get the message, but no.The table service staff in the Ocean View need to understand that at breakfast time when you have finished your cereal or fruit and you leave the table to get your next course, with your knife and fork set in position ready for the next course, along with your napkin folded neatly, and half a glass of fruit juice yet to be drunk, but with the two used cereal bowls to one side, you dont expect to return to find that it has all been removed and someone else sitting at your table, which happened on at least three occasions, it came to the point we had to go separately to get anything else, leaving the other guarding the table.It is to be hoped that the apparent lowering of standards in these dining areas is not due to the promotion of the increased number of speciality dining areas, that appeared to have blossomed throughout the ship, at the demise of other once publicly accessible areas, in order to sell you quality dining, which one should expect to receive in the San Marco.The main entertainment in the Celebrity Theatre, along the bands and singers appearing throughout the ship were very good, however during the sea days the days program consisted mostly of activities linked to selling you something, like that they have done away with the movie theatre and card room, and other public areas but have opened up another 3 or 4 speciality shops, the manager of which unfortunately came straight from a job as a side show sprooker at the local show, what an annoyance he was.Along with that there were the spa treatments and massage, and painting auctions, photo shop and many and various other activities but all were at an additional cost, I was that desperate to find something to do on the sea days that in the end I would have attended a napkin folding demonstration had they put one on.The Enrichment Programs as it used to be called, now the Beyond the Podium series was such a disappointment in that, having had the most wonderful speakers on subjects relative to the cruise and destinations on all our previous cruises, this one was such a letdown, with singling out anyone in particular, having attended a couple of them and leaving after about 15 minutes I believe such that in the end they moved them from the main theatre to the small conference centre on deck 3 aft, as only a hand full of people would turn up, they were so boring.I am sorry to say we were also not impressed by the cruise director and his assistant the activities director who, when they appeared together reminded us somewhat of Laurel and Hardy, but without the comedy, individually neither provided us with any motivation to participate in the activities they were presenting, which is such a shame as we have had some wonderful cruise directors in the past. We noted that the drink prices appeared to have gone up and that there was no Cocktail of the Day, at a reduced price, or two for the price of one specials that many seniors and pensioners who are traveling on limited budgets have previously found to be of good value!The Constellation, we were told, had just come out of dry dock, unfortunately it was difficult to see what had been done as the ship still looked old and tired, the furniture and carpets have seen better days, I do know it had been painted on the outside as there was lots of white paint drops on the wooden handrail of our balcony, just how difficult would it have been to put a cover over the handrails when painting!While most of our shore excursions were well done, it should be considered to have people sign a declaration that says that when given free time and you are given a time to be back at a meeting place or the bus, that if they do not meet back with the group within a short period after that nominated meeting time, say 5 minutes, that the group / bus will move on to the next part of the excursion, and that they will be responsible for their own return to the ship.On two occasions we had to wait 10 and 15 minutes for different couples, which when you are on a 2 hour tour is a lot of time you miss out on, and I am aware that another group had to wait for an hour for a couple, who had been warned previously for being late on this excursion, and upon their return they had nothing but contempt for the tour guide and fellow passengers, this is not good enough, and needs to be nipped in the bud. Finally I must say that the demographics of our fellow passengers appears to have changed a little, people dont seem to take pride in their dress standards in the main dining room as they once did, and I am sad to say that the respectful, courteous, kind and friendly fellow passengers we have met on our previous Celebrity cruises appear to be changing, I dont know what has happened to make this change, however those passengers of previous cruises appear to have moved on, and so must we. It is the little things that make the difference between a good cruise and a great cruise, unfortunately we now find that these are sadly lacking with Celebrity, where on Constellation, and Century on our New Zealand Cruise the year before, are at the point where even the fundamentals were not being met.We bring our feelings to your attention simply in the hope that you can make some changes to return Celebrity to the position it once held. Read Less
Sail Date: January 2013
Must start by saying that we have sailed with Celebrity 3 times prior to our sailing on the Constellation and each experience in the past has been fantastic. This was our 4th Celebrity cruise in a 12 month period. Had it been our first ... Read More
Must start by saying that we have sailed with Celebrity 3 times prior to our sailing on the Constellation and each experience in the past has been fantastic. This was our 4th Celebrity cruise in a 12 month period. Had it been our first it would most likely have also been our last. We sailed on the Constellation on a quick 2 night-er (January 19 and 20) out of Miami as a follow up to our week on the Reflection (January 12 - 19). The difference in our experience was so drastic we wondered if both ships were operated by the same company (see my review on our Reflection experience on the Reflection reviews page - we love that ship). Having only sailed on Solstice class ships in the past we expected the Constellation to be an older and 'dated' ship. While the style and layout of the Constellation was not to our taste (lots of dark wood, not a lot of windows in public areas, very low ceilings), this was to be expected for an older ship. However, the maintenance of the ship was something that we felt could use a lot of improvement. It seemed very run down - tears in carpets, ripped and stained bed skirts, lots of rust on balconies and public railings, lumpy and caved in beds, poor quality linens, and sheets that did not fit the full length of the bed were only a few of the things that surprised us. We also found that cleanliness on the ship was not a top priority (when we entered our stateroom for the first time there was old pieces of fruit and red wine stains in the sink, long dark hairs on our bathroom floor, and carpets in public areas didn't seem to be vacuumed often). However, our major issue was with the the lack of customer service and attention to detail during the whole cruise. In most cases, the staff just seemed to not care. With the exception of the main dining room, we found the level of service terrible. It seemed the ship was severely understaffed and those that were 'serving' did not want to be there. Officers and 'managers' were also noticeably absent on this cruise. On the Reflection there was a strong officer (and captain) presence at all times. I don't think we saw one office in our 2 days and we did not see or hear from the captain at all (no morning announcements). We were told that the prior cruise had been a charter and it seemed the following cruise was also going to be a charter as staff spent the bulk of our 2 days prepping for the next cruise. They were putting up posters all over the ship with the name of the company that was coming on board...this was more a focus for them that tending to the needs of the guests that were actually on board. It didn't seem right that often there were no clean glasses at the beverage stations, no ice in the ice machines, and you'd have to wait 15 minutes for service at a bar while you could see staff putting up these posters everywhere. Must also note that the muster drill was concerning as on previous ships this has been a high priority. During the drill there was no safety video presentation and no demonstration by staff on how to put on life jackets. We went to our muster station (which was packed, not enough seats, people sitting of floors), checked in, sat for 15 minutes, and then were dismissed. Had we not been on other ships we would have been completely in the dark about what to do in the "unlikely event of an emergency". Disembarkation was very frustrating. We were given no information beforehand - were told as it was just a 2 day cruise they didn't give info or luggage tags. We were to carry our own luggage off. Only got 1 customs card - asked for another and told "only 1 per stateroom if you need more go find your stateroom attendant". We finally found out that our time to disembark was 9am. Disembarkation morning there were no announcements. We went down to the gangplank at 9:15 figuring it was time to get off and waited 45 minutes in a huge line before we were able to get off. A little communication would have gone a long way here. Overall this was not a good cruise for us. The ship is very dated and not well maintained and the level of service is far different from all of our other experiences with Celebrity. This was disappointing. They bill themselves as "modern luxury", but we do not feel the Constellation was either modern or luxurious. Read Less
Sail Date: December 2012
After cruising with Norwegian, RCCL, Princess and Holland, we expected Celebrity would be a notch above. After all, they advertise themselves as "modern luxury" and that's what we expected. Wow, were we up for a surprise ... Read More
After cruising with Norwegian, RCCL, Princess and Holland, we expected Celebrity would be a notch above. After all, they advertise themselves as "modern luxury" and that's what we expected. Wow, were we up for a surprise when we got to Celebrity Constellation. Nothing about this ship gave the impression of being better than the other ships we'd sailed, other than the price tag we had paid. The ship was old, the amenities were outdated, and the furnishings were awful. If you are okay staying at a Motel 6 or Quality Inn hotel, then Celebrity may be for you. If you prefer a nicer hotel, I would opt for all the other cruise lines I mentioned. Beyond the appearance of the ship, the towels were frayed, the bedspread was totally pilled, and when we asked for spare clothes hangers, they gave us a stack of wire hangers. When we then asked for plastic clothes hangers, they delivered us a stack of random plastic hangers left behind by prior cruise passengers, including store hangers and myriad other hangers, none of which matched. This was right in line with our newly created image of Celebrity. If you go online and look at Celebrity's photos of the cabins, it's impossible to tell how awful the cabins look as the photos are strategically taken and are very small thumbnails. So be warned. As for the entertainment, we expected it to be disappointing, and our experience matched our low expectations. Other than live music, their idea of entertainment pales in comparison to what RCCL, Princess and NCL offer. So come prepared to entertain yourselves, not to be entertained. Last but not least, unlike most other cruise lines, Celebrity does not make sure everyone uses Purell to sanitize their hands before they enter the buffet for food, so most people were entering without cleaning their hands. Lo and behold, for the first time in 10+ cruises I have taken, I came down with the Novovirus, leaving me with a fever, chills, terrible stomach aches, fatigue, and much more. Thanks Celebrity! The glimmer of hope for this ship was that the desserts were good, as was the bread, and housekeeping tried to do their best, even if the towels were frayed and the clothes hangers were of the cheapest kind. The bottom line: if you like the Motel 6, cheap hotel experience, Celebrity Constellation is for you. If not, steer clear. Read Less
Sail Date: December 2012
I was with DW for my sister's wedding cruise, she was getting hitched on the beach in Key West and then a trip to Cozumel, a 4 day cruise. I must say the check-in processes was the smoothest I have experienced probably would have been ... Read More
I was with DW for my sister's wedding cruise, she was getting hitched on the beach in Key West and then a trip to Cozumel, a 4 day cruise. I must say the check-in processes was the smoothest I have experienced probably would have been easier if their online check in process would have been more current( IE told that we would have to get our luggage tags from a porter but then they sent them via snail-mail but also on our e ticket book and they lost our prepaid gratuities), but that was easily corrected by the excellent guest services staff the sommelier, Imade, was the only highlight of our MDR experience and there ends the pros of this trip. Overall the service seemed to be lacking and going through the motions and the food in the MDR and buffet was just as lacking and the buffet itself seemed poorly organized in that you had to go through the whole line of stations just to get what you wanted and not seem like you were cutting in line, we were even served cold burgers at the poolside grill,and no one seemed to care. And like another poster on the What's wrong the Connie, our stateroom's bedding looked worn and was even torn in a few places. Not sure about this as this is my first cruise on Celebrity but was put off by, the highly repetitive, sales tables. My last complaint is more about the Constellation herself, our cabin was 2185 which is right by the entrance to the crew's section and right under the MDR's galley so by the time we were retiring after our late seating in the MDR we were treated to the sounds of washing dishes etc. We also had a lovely smell coming from the black water check valve compartment across from our stateroom's door ( black water is sewer lines btw). This was DW second cruise (her first was our honeymoon cruise aboard Carnival Fascination ) and she couldn't believe how much better our experience was with Carnival seeing how Celebrity is supposed to be more upscale. I highly doubt we will cruise with Celebrity again. Read Less
Sail Date: December 2011
The 1st thing we were met with was a delay, as additional cleaning was needed, there were two reported cases of norovirus on the prior cruise... OK it happens. Then as we board we were met with an onslaught of crew members selling every ... Read More
The 1st thing we were met with was a delay, as additional cleaning was needed, there were two reported cases of norovirus on the prior cruise... OK it happens. Then as we board we were met with an onslaught of crew members selling every package offered on the ship...Maybe this is practice for when you visit the islands and are met by the locals trying to braid you hair or take you on a tour. After sitting on the deck for and hour or so (there is very limited smoking on this cruise-line and no smoking indoors, bars, casino, balcony, etc) you are finely allowed into your room. OK I get it limited smoking life goes on (a little longer). Let me say there were some great staff on the ship, I realize there job is very hard, they have to put up the the passengers complaints, the kids doing their thing, the chronic complainers, and the rough oceans; but should the passengers have to put up with rude staff. We had the late seating (8:30 PM, by choice) and the four of us sat with a very nice British family. one of the Brits used the wrong knife and fork (who gives a rats a...) The assistant waiter came up to her and announced that she was using the wrong utensils and grabbed them out of her hands. The Brits were too polite to complain, but us pushy Yanks picked up the issue and registered a complaint. The food was poorly prepared, and the quality was fair. The speciality restaurants were wonderful about 90% of the time at $129.00 per person for five meals (here too the hard press to sell wine with the meal) and the crape restaurant (Bistro on 5) was fantastic. On another note at the open restaurant if you were looking for a item the staff world tell you by pointing where you might find an item or just say "don't know. Towards the end of the cruise we were told we ran out of coffee cream, bananas and my favorite was no we can not put this out we need it for the next cruise. All in all we had some great times, more so with the other passengers (the 5a.m. coffee group) by the way the coffee was pretty bad unless you went to the ships speciality coffee bar for $5.00 a cup. SO bring your bank card and be prepared to spend extra for your food and coffee. This was a very disappointing experience, The X line is touted to be an upscale line, If this so I would hate to see what the service on a poor line is like. This is the 1st and the last time I would subject my family and my self to a shoddy experience. Read Less
1 Helpful Vote
Sail Date: September 2011
My wife and I retired at age 49. We have been cruising ever since then and usually make 2 or 3 24+ day getaways a year. We have cruised all lines. In the past 10 years, we have done about 30 cruises, most of which were 12 nights or ... Read More
My wife and I retired at age 49. We have been cruising ever since then and usually make 2 or 3 24+ day getaways a year. We have cruised all lines. In the past 10 years, we have done about 30 cruises, most of which were 12 nights or longer. We generally book our own air on Delta, using miles when possible, as I am almost a double million miler. We stay at Starwood Hotels, as we are Platinum in their rewards program. On this trip, we did back-to-back cruises on the Silhouette (see my review entitled Do It Yourself (DIY) Cruising) and Constellation in September, 2011. I am legally blind and also travel with a service dog. She is not a seeing-eye dog, but she is still my driver. Guchi is a Chihuahua that has received extensive training to assist me. She normally sits in a front pack and from the way she points her head, I can tell where to go. She also alerts me to the presence of other people and animals in my general vicinity. On this trip, I was also accompanied by a second dog that was in training. This complicated our travels, as I had to carry each dog separately in carry bags, one on each hip. We stayed in Italy for the 4 days between cruises, and then flew Alitalia from Rome to Istanbul. We took a taxi to the port in Istanbul. Weather delays made what should have been a 2.5 hour sprint into a 12 hour marathon. We arrived at the port very tired, hungry and everyone, including the dogs, needing a bathroom. Security begins in Istanbul when you enter the embarkation facility. The security officials were not aware that anyone would be bringing dogs on the ship, and so we were denied entrance to this facility. THERE WAS NOONE FROM CELEBRITY AT THIS POINT OF ENTRY TO HELP US. So after what seemed like hours, but was probably 5 minutes of trying to explain that Celebrity knew that the dogs were coming, we simply Crashed the gate, ignored what was being shouted at us in Turkish, and walked into the embarkation area. As it was very late in the afternoon, there were no lines and we quickly completed the embarkation process, which included hunting down the Embarkation Officer to give her all of the dogs paperwork. When we reached the ship, we were once again stopped by the ships security, as they were also not aware that dogs would be onboard for this sailing. ALL of us now REALLY had to use the bathroom. Again after what seemed like hours but was only minutes, the security officer got permission for us to board the ship. We were detained twice more trying to board the ship: the next day in Istanbul and 2 days after that in Kusadasi. I do not understand why it took until te fifth day of our 13 day/12 night cruise for the word to finally get out to the security team that my service dogs were allowed to board the ship. We had booked a balcony guarantee. About a week after booking and making payment in full, Celebrity sent us an email that showed that prices for this cruise had dropped TREMENDOUSLY and now a concierge-class veranda cabin was $550 per person less than we had paid for a standard veranda cabin. Our travel agent was able to get us the better cabin, but could do nothing about the over payment of $1100. We did send a fax to the Celebrity CEO and after several conversations with a member of their Executive Guest Relations Group; we were offered 2 $275 future-cruise credits. As this was better than nothing (what we were told to expect by our travel agent), we accepted this offer. We were assigned a very nice cabin on the Sky Deck. I should point out that cabins on the Sky Deck cannot see the sky, as the overhang from the Lido Deck above it is huge. This did not matter to us, but if you want some sun on your veranda, you should choose a different location. The ship is medium sized in todays cruise industry, and carries about 2200 passengers. It was recently updated and 2 specialty restaurants were added. We love the solarium and the thalassotherary pool. After my wife began to read me the menu at dinner the first evening in the dining room, I began to recite it to her, as it was exactly the same menu as the first night on the Silhouette. (I have been legally blind since age 13. I was able to earn a Doctorate in Engineering from M.I.T., because I remember everything that I read or hear one time.) We did not enjoy the offerings on this menu 2 weeks earlier, but we hoped that on a smaller ship that had been sailing for a long time, it would be better. It wasnt!! We checked the menu the second day and it too was exactly the same as the second days menu on the Silhouette. We REALLY did not like this menu and could see the writing on the wall, so we decided to buy the 5-dinner package ($139 each including gratuities) for the specialty restaurants and made reservations for every other night in them. The Constellation has 2 specialty restaurants Tuscan Grill ($35 per person) and Ocean Liner ($40 per person). They offer the same menus as the Tuscan Grill and Moreno on the Silhouette. They are both excellent and the service and food were wonderful. The price for a single dinner, in my opinion, is high. On other ships that we have sailed on, the specialty restaurants ranged from $5 to $20 per person. The 5-dinner package is a good deal, however. There are also packages that include wine. Concierge-class cabins offer an expanded room service menu, which looked great. Unfortunately, the breakfast items that were supposed to be hot were not and the items that should be cold were warm. This cruise had only 2 days at sea. As Celebrity now only offers a sit down lunch in the dining room on days at sea, we did not have many opportunities to try the dining room at lunch. As I am almost blind, I do not do buffets. We were told that there would be help on the buffet, but the only staff that we could find were serving alcoholic drinks or clearing tables and not available to help carry trays, etc. Thus, my wife became the waiter. As a result, we did do room service a lot and ate on our balcony. Our room steward was great, but we felt bad, as he would have to stop whatever he was doing and go to the kitchen to get our food. Celebrity suggests that you order room service on the TV (OOPS!!! DIY#6 which I forgot in my review of the Silhouette), but many items were not listed there. They also allow you to order items from the dinner menu. This is a nice idea, but the menu is not on the TV. You either have to go to where the menu is posted and write down what you want or you can order a menu and one will be brought to your room. You guessed it the room steward then has to first go and get the menu and then go again for your food. All in all, the food is just not up to the quality it once was when Michel Roux was their Executive Chef. Because we were traveling with a service dog and a service dog in-training, we did not do any of the ships activities. We did take advantage of the special coffees and cocktails that they offer to Elite members of their Captains Club every morning and afternoon. These gatherings were very nice!! We also did not have children with us. We found the staff very helpful some WITH THE EXCEPTION OF THE HOTEL DIRECTOR. On the second or third day on the Constellation, the Hotel Director introduced himself to us at the afternoon cocktail hour that Celebrity sponsors for the Elite members of the Captains Club. He asked how we were doing and how we liked the cruise so far. I replied Would you like my honest answers or do you just want to hear that everything is great? He replied that he would like to hear my honest opinions and we had about a 15 minute cordial conversation about how I felt service and food quality had declined over the years on Celebrity. He did not disagree, but said that this was the inevitable results of rising food and fuel costs and declining cruise fares. We agreed that Azamara, which we had sailed on twice, was the right fit for us within the RCI fleet. We shook hands at the end of our conversation and he asked for our names and cabin number and gave me one of his cards. A day or two later, the Constellation stopped in Marmaris, Turkey until midnight. We were told that there would be a fireworks extravaganza that evening with 30 minutes of fireworks. The extravaganza lasted at most 5 minutes. On our way back to the cabin, we ran into the Hotel Director. He asked us how we enjoyed the fireworks, and again, we gave our honest opinion that they had advertised 30 minutes but gave 5, so we were disappointed. He told us that the 30 minutes was the window of opportunity for the fireworks display that they had been given by the port, that this was the first ship that had had such a display at that port, and that hot even Azamara had fireworks. We said that it was nice that the locals made the effort and went off to our cabin. The next day my wife and I and the dogs spent a long day ashore. Upon returning to the ship, alarms went off when my wife put her seapass in the scanner. The security officer told us to stand aside and made a call. He then gave his phone to my wife and she was told that we had to meet the Hotel Director in his office in a few minutes. She said that we were hot and tired and negotiated a 7 p.m. meeting time. We spent the next few hours getting ready for dinner and wondering why we were being called to the principals office. We could only imagine that he wanted to apologize for the fireworks fiasco and offer us a bottle of wine or something. BOY!! WERE WE WRONG!!! We met with the Hotel Director and a note taker. The meeting started with the Hotel Director telling us that several passengers had sought him out to complain that we were ruining their vacations, and that we were in violation of Celebrity Cruises Code of Customer Conduct. He continued by telling us that if we were so unhappy on this cruise, we should leave the ship, at our own expense, and that he would gladly see that we were give a partial refund for the days that we missed. You could have knocked us over with a feather. We were shocked!!! We asked for specifics, but were told that was confidential. My wife told the Hotel Director that she found his unsubstantiated accusation and behavior very offensive, and we left the meeting. We went to dinner in one of the specialty restaurants and a show, but neither of us could remember a thing about either of them when we got back to the cabin. IT WAS CLEAR TO US THAT WE HAD TO LEAVE THE SHIP at a time and place of our choice, rather than being forced to WALK THE PLANK if and when the Hotel Director felt like it. We did leave the cruise a day after THE MEETING, when we reached a port where this was feasible and returned home. Before leaving, we met with the Staff Captain to register our complaints about the Hotel Director. We have since written to the CEO of Celebrity and were contacted by a different member of Celebrity Cruises Executive Guest Relations Group. After he checked with the Hotel Director, we were told that we were overheard complaining to the Hotel Director by several passengers and they had sought out the Hotel Director to complain that we were ruining their vacation. Also, we were heard by crew making disparaging comments about the Concierge and Hotel Director. Both of which were in violation of their Code of Customer Conduct. They again offered to refund 5 nights of our cruise fare. We had spent over $11,300 on the trip and were not willing to settle for $1300 AND NO APPOLOGY. We were told to take it or leave it and that this was all that they would do. We decided to leave it. We began a campaign to let other cruiser know what happened to us. I posted a review on Cruise Critic and several other travel-related websites. My wife began a thread on Celebrity Cruises Facebook page. She also began a conversation with the head of the Executive Guest Relations Group. We were told by her that our complaint would be reviewed again by upper upper management. The result of this second review of our complaint was: 1. WE ARE BANNED FRON ALL ROYAL CARIBEAN CRUISE LINES SHIPS!!! 2. We are barred from making posts on their Facebook page. 3. They have rescinded their $1300 refund offer, and 4. We cannot use the 2 $275 future cruise certificates. I did express our disappointment to the Hotel Director about how the level of service had declined and how the quality of the food in the dining room had gone down, AND oh by the way, he did not disagree. He simply stated that this was the inevitable result of rising food and fuel costs and declining cruise fares. I did complain that the concierge never answered when I pushed the concierge button on the phone in my concierge-class stateroom. I later found out that concierge-class staterooms and the concierge are unrelated. The Facebook discussion did get quite nasty. But none of the nasty comments were made by me or my wife. They were made by the Celebrity zealots who frequent the page. After this cruise, we decided that we would only go on small luxury ships. The entertainment is better on large ships, but that is about all that is better. If your mindset is to eat as much mediocre food as you can in a short period of time and gain your pound a day, the Constellation is for you. If you want good food and service, like Celebrity used to have in the dining room, be prepared to pay for your meals in the specialty restaurants or look elsewhere!! But if you go on Celebrity, do not express ANY negative opinions, even if asked for your honest opinions by the Hotel Director, if you might be overheard, because the Celebrity Zealots will tattle on you and you too may have to WALK THE PLANK. Read Less
Sail Date: December 2009
Terrible experience will be sure not to repeat. Traveled with mother and 90 y.o. grandma (probably her last) The suite was nice, beds were ridiculously uncomfortable, I elected after 3rd night , of a 14 day trip, to sleep on the ... Read More
Terrible experience will be sure not to repeat. Traveled with mother and 90 y.o. grandma (probably her last) The suite was nice, beds were ridiculously uncomfortable, I elected after 3rd night , of a 14 day trip, to sleep on the floor!!! Food was terrible, actually embarrassed for them. Excursions were a terrible joke and NOT appropriate for my grandmother - Where indicated: Leisurely was actually a HIKE that I could barely manage, she had to stay in the bus and miss the Orchid Farm which was only thing she Really wanted to see. On another excursion driver was high as a kite and threw bus into reverse while driving we all got hurt. In the fancier dining room that you pay extra for I was scalded with coffee arm and chest by waiter, did they offer to pick up the tab? No! One Big Sales Gimmick To Buy Jewelry non-stop bombardment. They should pay us to take this trip and listen to their ongoing sales pitches. Shocked at the level of lies, service, horrible entertainment, food, and intent Celebrity operates under! Read Less
Sail Date: May 2009
First time on Celebrity. I thought it was a step up from RCCL, but was proved wrong. I will start with the good. The ports were great and so was the weather. Boarding was very smooth and organized. Our flight got in early in the morning ... Read More
First time on Celebrity. I thought it was a step up from RCCL, but was proved wrong. I will start with the good. The ports were great and so was the weather. Boarding was very smooth and organized. Our flight got in early in the morning but we were allowed to board at 11 am. The service was cold and indifferent. It was the 3rd day before someone besides our stateroom attendant said hello. At times I think I was just being ignored. The food was very hit or miss. There were 3 nights were the main course was very good. 2 nights where at least 2 main courses were inedible. 3 nights the menu was uninspiring and we did not dine in the main dinning room. Sunday Brunches were very disappointing.  Sushi was offered on certain nights but it was large chunks of rice with paper thin fish on top. I wish they would make good sushi and have it only 1 or 2 times than bad sushi every night. Shopping on board is never a bargain but they set a new standard. I saw a nice russian box at their sale. It was very nice and $1400. Same box was for sale at the Hermitage for less than 800. I bought it and compared them, thought they are hand painted and had minor differences they were of the same quality. Also for sale were the Sarah Faberge eggs at $3500. Same exact egg was noticed at the Tower of London gift shop for 1550 pounds or around $2300. Information on ports for independent travels was often wrong. Shopping recommendations were also very misleading. I found advertised specials at shops were often higher than other stores. In fact at the highly recommended crystal shop in Stockholm prices listed in dollars where 10-15% higher than the Swedish prices underneath. Supposedly these prices included no VAT but were still higher than the price for the locals.  While the stops at Copenhagen, Stockholm, Tallinn, Oslo and St Petersburg where wonderful and the weather great we had a good time. However, I can not believe Celebrity receives the marks it does. It was not nearly as nice as any of the 4 RCCL ships I have sailed. Read Less
Sail Date: October 2008
I have cruised for fifty years on many ships, the first being a cruise from NYC to Scandinavia on the STATENDAM in 1958. Over the years many other cruises followed on a variety of ships including the MICHAELANGELO, CRISTOFORO COLUMBO, ... Read More
I have cruised for fifty years on many ships, the first being a cruise from NYC to Scandinavia on the STATENDAM in 1958. Over the years many other cruises followed on a variety of ships including the MICHAELANGELO, CRISTOFORO COLUMBO, ROYAL VIKING SEA and STAR, GRIPSHOLM, QE 2, MARIPOSA, MAASDAM and CHRISTOPHER COLUMBUS. I have endured rough seas including a hurricane while on the GRIPSHOLM. I've never felt a concern for safety until I boarded the CONSTELLATION for a thirteen day cruise from Port Liberty, NJ to New England and Canada. With only a 26 foot draught and eleven passenger decks, including one which extends over the side of the ship, the CONSTELLATION is top-heavy. In even moderate seas the ship bobs like a tin can on the ocean with neither a pitch or roll, but a "waddle and jerk". The early morning of October 29 saw the CONSTELLATION encounter a low pressure system of the coast of Maine resulting in a steady wind of 60MPH. The CONSTELLATION did not react at all well, slamming and jerking far more than any other ship I have sailed. Apparently the high profile and shallow draught of the CONSTELLATION offered an inviting target for the wind. A naval architect that was on board described the CONSTELLATION as riding like an RV on water. He said he would feel safer on the North Atlantic in his sailboat than on the CONSTELLATION. That pretty much says it all. The embarkation at Port Liberty went very smoothly. We were able to board shortly after noon and enjoy lunch while waiting for our stateroom to be readied. The room was large and pleasant and throughout the voyage well- attended by our steward and his assistant. In spite of having written confirmation from Celebrity that we would be assigned a table for two in the main sitting, we were given a table for six and told that no change could be made. Apparently the ship was full with every cabin occupied, but I was surprised that the written confirmation meant nothing. The dining experience on the CONSTELLATION was adequate. Food was what would be expected and the service was friendly if a bit harried by having to serve such a large number of people. Formal nights on the CONSTELLATION would be semi-formal on the QE 2. The enrichment program was meager, but included an estate attorney from New Jersey who presented four outstanding programs on living trusts, probate and insurance trusts which drew standing room only crowds to a relatively small theater. Why the ship's staff didn't move them to a larger facility when their popularity became apparent is still a mystery. The cruise was worth taking if only for his excellent presentations. I've found art auctions on other ships to be intrusive. On the CONSTELLATION they were EXTREMELY intrusive. On the first day at sea we wanted to read in the lounge and enjoy the sea views out the windows. Not possible. The curtains were drawn hours before the art auction and the lounge was filled with what was called "art". Apparently these art auctions are held at sea so as to be out of any legal jurisdiction. It is an annoying feature of cruising today that should be eliminated for the benefit of the vast majority of passengers who have no interest in the trash that is offered. We enjoyed the ports of call, especially Charlottetown, PEI and Quebec City. Both cities lend themselves to walking which we enjoyed. We took none of the shore excursions offered by the cruise line, but heard mixed reviews, as could be expected with a large number offered at most ports. The entertainment was not impressive, especially when audience members threw articles of clothing on the stage after a rather ordinary performance by a singer-piano player. Disembarkation went as smoothly as embarkation, especially considering the large number of passengers and baggage involved. If not for the above mentioned concern about the top-heaviness of the CONSTELLATION, I would give this cruise on the CONSTELLATION three stars. I don't plan future cruises on the CONSTELLATION, but will search for ships providing more stability at sea. Read Less
Sail Date: December 2007
This 11 day ultimate Caribbean cruise was our 5th cruise, we are a couple with 3 teenagers and previous to this Celebrity cruise enjoyed a pretty good cruise on Royal Caribbean's Navigator of the Seas during the Summer 2007. Having ... Read More
This 11 day ultimate Caribbean cruise was our 5th cruise, we are a couple with 3 teenagers and previous to this Celebrity cruise enjoyed a pretty good cruise on Royal Caribbean's Navigator of the Seas during the Summer 2007. Having heard good things about Celebrity especially - the food and service - I cannot express just how disappointed we were to the point that we feel we deserve a refund and will pursue it. Embarkation went smoothly bar a little run in with a rather patronizing lady who booked us in and insisted that we each held our own passport in our hands rather than one of us hold them all. in comparison to the Navigator this ship is tired, old and poorly designed. There is no decent atrium, dining rooms have low ceilings and feel dark and poky. I recall going on the RCCL Sovereign of Seas back in 1988, it was a far better and more impressively designed ship even then. Externally the ship is far uglier than the Navigator. Our cabin was smaller than the Navigator cabin by some margin even though it was a concierge class Skydeck cabin (9th floor) and we were surprised to see a large overhanging extension about 18 foot that prevented us seeing to much of the sky and gave a claustrophobic feel we noted this extended all the way along the ship both sides.. This eyesore was the lower side of the upper deck. The carpets are old and cheap looking. Bathrooms small and space tight. The absolutely horrible smell of burnt/unburnt gas presumably from the gas turbine engines ruined what should have been the smell of clean sea air rendering the balcony almost useless. Our cabin steward was friendly enough but the other waiters were often abrupt and rude. One of them holding the door wide open whilst he called down to see if an item was chargeable or not - we were only half dressed and had to almost throw him out of our cabin. TV channels were v.poor the only semi live channel being CNN there really is no excuse for that these days. The Navigator carried many more live channels and it really is not so expensive to provide them. All in all CC class is just not worth it. Food was extremely poor and often inedible and revolting served up by a miserable surly east european waiter who did not understand what was being served, or the menu and neither did he seem to care. His command of English being extremely poor. No companions appeared on our table for 4 nights. The wine waiter was another east european who seemed only interested in selling us a higher priced wine. Most wines around $50 inc service were very poor and served at the wrong temperature. hot reds and warm whites. None were good. All in all Celebrity dining experience meant 4 sets of knives and forks, white table cloths and a whole bunch of moronic foreign tongued staff who really did not know what they were serving. Sadly nothing nice to eat at all. If you like food don't do celebrity. No decent coffee, no fresh fruit juice, horrible boiled veg, disgusting seafood, fowl desserts are just sweet mush ... And things only get worse, after the main sitting which seemed to end around 7pm there was almost zero entertainment lots of people were complaining. Where were the bands? where where the people? Discos remained fairly empty, deck bars were closed at 6pm - why? shows were v.poor and most lounges were almost empty. Perhaps lots of the older folk just stayed in their cabins since decks were full during the day - we don't know. Musicians were sparse and it was as if Celebrity had forgotten to hire nearly enough and this was Christmas week, supposedly a big fun week!!! Again by contrast the Navigator was full of great entertainment every night and so we were surprised that Celebrity was so poor. On day four I got suspected Norovirus and was told quite firmly that I had to remain in my cabin for 48 hours or be thrown off the ship, my wife also had to remain quarantined for 24 hours and all because I asked from some immodium - since my wife didn't develop any illness my feeling is that it may have been food poisoning. In any event I was fine after a couple of days. If any one else got the virus I would be interested to hear from them. The trips were ok, however Panama was a waste of time and others little better since we usually had to be back on board by the afternoon, which limited what could be done ashore. Debarkation was a complete shambles and we ended up just walking off the boat. Our transfer sold to us by Celebrity cost $150 from ft. lauderdale to Miami international and was in an old bus with broken air-conditioning. Our overall impression was that Celebrity was simply a money grabbing cruise line that offered little in return had simply cut the food and entertainment budget v.dramatically and didn't give a damn about the consequences. No we don't want to pay $6 plus 15% service for a beer and $2 plus 15% service for a coke and have alcohol pushed at us all day whilst getting a coffee on deck is impossible. No one wants to eat poor food served by people who haven't got a clue and then get bored to death because there is nothing do do and no music, especially when you consider that with two cabins and five of us we had paid in excess of $9000 + 2000 for drinks and "extras". A couple of days in New York on the way home reminded us just how much we had missed proper food. We hate getting ripped off like this, so Come on Celebrity, how about a refund? Read Less
Sail Date: December 2007
Embarkation: I arrived at the pier at approximately 11:30 a.m., thinking this would avoid a long line. Wrong. The lines were very long and it was about a two hour wait to board the ship. We were directed from line to line by staff who did ... Read More
Embarkation: I arrived at the pier at approximately 11:30 a.m., thinking this would avoid a long line. Wrong. The lines were very long and it was about a two hour wait to board the ship. We were directed from line to line by staff who did not have a clue as to how to handle the crowds. Cabin steward: From the start, my travel companion and I had the impression that he did not want to be a part of the Celebrity staff. He never introduced himself. When we had our first contact, he accused me of slamming the door in his face. His accusation was totally false and the situation made me uncomfortable. He did not anticipate any of our needs and we constantly had to track him down. Waiter: It took him 20 minutes to come over to the table. We noticed other passengers were already on his/her second course. He did not describe the menu selections. In addition, he had no personality. We changed our table and had a wonderful waiter, Erdal. It turns out that I knew Erdal from past Celebrity cruises and he is really professional. Erdal is an example of what Celebrity service used to be like. There were not many "Erdal's" on board. Maitre D': non existent. Although we were told who our Maitre D' was, he never came over to the table to check on his passengers. Food and menu selections: The quality and presentation of the food varied from awful to very good. In the dining room, the food was rarely served hot. The menu selections have decreased and have drastically changed and not for the better. When the current staff attempted to duplicate past recipes upon my request, the food did not taste nearly as good as it did in the past. Since Celebrity lost Michael Rioux, the dining experience is not the same. Activities: Elegant Tea is only served to Concierge Class and Elite Captain's Club. Although I am one cruise away from being an Elite Captain's Club member, I asked to attend the tea. The tea was served in the speciality restaurant, Ocean Liners. The sandwiches and pastries were only offered one time. If the waiter took your tea bag, no replacements. The string quartet did not play during the tea, only a harpist. There were no jewelry seminars. It seemed other activities were also eliminated. Staff in general: many staff did not speak English and did not know how to direct passengers throughout various parts of the ship. We witnessed a waiter drop three oranges on the floor at a buffet. He placed the oranges back onto the fruit tray along with the other fruit and placed the tray back onto the table for the passengers to eat. I asked another staff member to remove the fruit and to discard it. I did not get the waiter's name, but I reported the incident to the manager of the restaurant and he addressed the issue immediately. DO NOT GET OFF THE SHIP IN ST. THOMAS: I had visited St. Thomas five times previously and never had a problem. It's a long story but I had a security incident and it is very clear that the natives are very nasty to the tourists. In fact, if they have an opportunity to harass, intimidate, or upset tourists, they will do so. In addition, the shopkeepers make it very clear that they are only interested in money and they are very rude to the tourists. I believe that St. Thomas is dangerous and it should be removed from all cruise itineraries. Many tours were cancelled along the way. We were told the seas were rough. The seas looked fine to me, but then again, I am not an expert in that area. We did meet very nice people with whom we plan to correspond. The weather was great for the most part. In spite of the fact that Celebrity has gone down hill in several areas, I will continue cruising. I am not sure I would go on Celebrity again unless I was assured that they have improved in the areas I mention herein. Debarkation: It was totally disorganized and passengers who needed wheelchairs and other assistance waited a long time. I felt sorry for them. Finally, after I got our table changed and all of our needs were met, I was able to relax and enjoy. However, my thoughts drifted back to the Celebrity of just a few years ago, and how all good things come to an end. Of note, this was my 4th Celebrity cruise and my 40th cruise in total. Read Less
Sail Date: October 2006
It was never more evident to us than when we arrived the advantage of having booked a Suite as the lines were long and people were complaining of how long they were waiting to get on the ship when we arrived. We asked if there was a ... Read More
It was never more evident to us than when we arrived the advantage of having booked a Suite as the lines were long and people were complaining of how long they were waiting to get on the ship when we arrived. We asked if there was a special line for those in a suite and were taken to a different area. Our embarkation was very swift and efficient. We were quickly escorted to our "suite" which was clearly NOT what we anticipated. We had booked a sky suite for our eleven day cruise to New England and Canada, wanting what the brochure promised: a bathtub, lounge chair, sofabed, walk-in closet and bathtub - what we got was a handicap sky suite with a large entry way and a very large shower, two hard-back chairs and a concierge and hotel manager that didn't care. that reflected the kind of service that we received from most of the ship's officers. the ship is extremely well-maintained and there are people working tirelessly to keep it immaculate - the public area is very clear and appealing. the cost of the shore excursions were priced at a fair rate and although we heard complaints, we didn't use the excursions, but did look through them. our stateroom was very well taken care of. we were surprised that although our category cost $2000 more than concierge, we did not receive the fresh flowers daily that the concierge level received and waited five hours for our "butler" to deliver a vase for the flowers we purchased ourselves while in port. the entertainment was excellent and having cirque performers on the ship was a real treat. although celebrity tours their excellence of service, the only place we found service to be very good was in the dining room. we found the buffet staff to be surly and the hotel director to be pompous, arrogant and disinterested. there were many people on the ship in wheel chairs/ with walkers, canes, etc. and they seemed to be able to get around very comfortably. if there were young children on board, they were either extremely well behaved, dined early, or were very well entertained, as we were rarely aware of any. although there was a priest on the ship and daily "friends of bill w" meetings, we were told "no" when asked if we could have a small space to have a memorial (yizkor) service during sukkot because "...jewish people may have one service a week and that is on friday night...as that is the policy of celebrity cruises." we made this request the first day of our cruise (nine days before meeting this space - we have since been in touch with mr. richard fain of celebrity cruises who maintains that this is the cruise line's policy unless arrangements are made prior to sailing. the disembarkation went very smoothly. we had heard wonderful things about celebrity from family and friends. this was our 19th cruise, having been on carnival, crystal, royal caribbean, holland america, and oceania, and we have never found that we have received such poor value. joanie pechenik Read Less
Sail Date: April 2005
This was our first cruise so we did not know what to expect. I think we started at the top and now we will never be satisfied with anything less. It truly was a memorable time. The ship is absolutely beautiful. My visions of cruising was ... Read More
This was our first cruise so we did not know what to expect. I think we started at the top and now we will never be satisfied with anything less. It truly was a memorable time. The ship is absolutely beautiful. My visions of cruising was from the old show love boat. It didn't even get close however, it would have been fun to have more activities. Our ship was really mixed as to age. There were Seniors as well as young couples and everything in between including families. The spa was awesome. The food was over the top. The excursions were good except that we only took bus tours that required little walking. There was more walking than we anticipated. I think the drinks were overpriced. The casino slots were awful. No one could win anything. I did manage to win an emerald and diamond tennis bracelet at a shopping seminar. I could have bought it for what we spent in the casino. I wish we would have more days at sea in order to enjoy the ship. The shows were wonderful. The masquerade ball was nothing like I had imagined. There were more people without masks as with them and the music was LOUD>>>And, of course, there was someone there taking pictures. We thought there would be pictures at every port but we could not always find them. Our tour bus broke down in San Juan and we missed part of the tour. I think our favorite island was Antigua. We also enjoyed the Bacardi rum tour in San Juan. Megan's bay was nice but I didn't think it was extra special. All of the views we had of the beaches were wonderful. We took over 200 pictures using a digital camera and was grateful for the opportunity to download our pictures to a cd. The service was impeccable. Everyone was helpful and do their job with a smile. We had a wonderful cabin steward, Lortis, and a wonderful waiter, Rui. They made our trip extra special. It was the little things that made it special. If we were trying to take a picture of each other, someone showed up and said would you like me to take a picture of you both together. Hope we get to do it again sometime so we can have something to compare it to. Read Less
Sail Date: September 2004
We booked our own transportation to the ship. Jet Blue was wonderful and we did take the bus to the Port Authority building but we did have to get a taxi to take us the rest of the way to where the ship was docked so it was a bit of a ... Read More
We booked our own transportation to the ship. Jet Blue was wonderful and we did take the bus to the Port Authority building but we did have to get a taxi to take us the rest of the way to where the ship was docked so it was a bit of a hassle. When we got to the the port it was the worst mess you would ever want to see. We got out of our taxi and people would just not move out of your way so we could get our bags out and get to the curb. Once we were taken care of with the ship checking our bags we did have to wait almost 2 hours to board the ship. We were on of the first passengers aboard and went right to the buffet lunch, and as always was the best. Our cabins were ready when we finished with lunch, and one of our bags had arrived, so we unpacked that one and the rest had come shortly there after. The ship was wonderful again (this was our second time on board). The only complaint I do have was with the TV -- it never got CNN all the time and the movies you have to pay for now and they aren't cheap. Their video of programs was the same old stuff for 13 days. So I suggest that if you want to take it easy in your cabin bring a DVD player and bring your own entertainment with you. The food and the service was the best, the shows were good and the entertainers were worth going to see, but the lectures were the worst. If you wanted to catch up on some sleep that was the place to be. Our dinners were excellent as was the waiter and bus boy, everything was perfect. But the open lunch and breakfast wasn't so good. The ports were beautiful, and getting on and off the ship was easy and hassle free. All and all this was another enjoyable trip and I'm home now booking another Celebrity cruise. Thank you so much to all the hard working people that made our vacation so much fun. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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