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Sail Date: July 2008
EMBARKATION: Relatively smooth. Good idea to fill out documents on line make process easier. STATEROOM: The ship is showing her age. Several outlets didn't work and the shower had mildew growing. We were on the 9th floor and the noise ... Read More
EMBARKATION: Relatively smooth. Good idea to fill out documents on line make process easier. STATEROOM: The ship is showing her age. Several outlets didn't work and the shower had mildew growing. We were on the 9th floor and the noise from the pool area above us was bothersome. SHIP: The connie has seen better days and is in need of dry docking. Carpets were worn and had spots. Decor was somewhat dark which was good because if you looked close you could see the tiredness. SHORE EXCURSIONS: There was a great variability in quality. On the whole they were a little below average. FOOD: There has been a real change in menu and not for the better. Everyone at our table for 6 said this was the worst food they had on celebrity line. Steaks were tough, fish was old, portions were very small. Our waiter was great. He was one of the best we had on any cruise line including Crystal. The buffet lines were crowded but the food was decent. Note the main buffet line closes at 6 pm except for pizza or sushi. This was unusual because we didn't want to go to dining room dinner on night and eat at buffet-the only choices were sushi, pizza, or pasta. UGH! Celebrity had only one side open at most times which made for standing in line for sandwiches or toast a regular occurrence. The spa cafe had really good looking plates with light entrees and desserts. The main dining room is not open for lunch except on sea days. ENTERTAINMENT: The shows were low production numbers with very little or none set decoration. The singers were ok but the band was overpowering. The last production show was the best had actual props. The enrichment series on this ship was the worst we have seen. The lecture was boring and his slides didn't even match his oral presentation. The library was in a shambles without an attendant. The books they had were unsorted and there was no books in reference. Only 2 atlases which were in use most times. If you want any sort of intellect enrichment this is definitely not the cruise for you. The movies shown were third run and on Encore when we came home. The average date of release was 1996. The Last King of Scotland, 300, Dream Girls, and Casino Royale to name a few. Very poor. Trivia games were fun and they had tribond trivia which was great fun. The prizes were pens, pens and more pens. OVERALL: Do not believe hype and canned ratings this ship has seen better days. Read Less
Sail Date: July 2008
It is hard to believe that this is the top rated ship. Our observations were entirely to the contrary. The general decor of the ship was worn and tattered. The chair arms were frayed and the carpets showed worn spots and stains. The bar at ... Read More
It is hard to believe that this is the top rated ship. Our observations were entirely to the contrary. The general decor of the ship was worn and tattered. The chair arms were frayed and the carpets showed worn spots and stains. The bar at the edge of the world decor was one of the worst decors we have seen. The ceiling is hanging gauze that looks like tripe(cows stomach)which made it very dark. The library was in disarray with the books (what they had) unsorted and few. Since there is no control of books, all the reference books were gone. No way to check any history or geography on ports. Not even an almanac. They did have a section which you could trade book which had a better selection than the library. Our stateroom had black mold in the shower on the inside lip and a large rust area that had not been painted. The food was typical cruise fare but one note celebrity has cut down on serving size. Portions were very small and the fish was uniformly bad. On lobster night you did not get a whole lobster tail but 1/2 With a couple small shrimp and scallops. Advice order 2. The buffet was very crowded and only one side was open. So in the afternoon when people came back from tours the lines were 10-15 people deep. The buffet only stayed open until 6:00 pm for hot entrees, only sushi, pizza, and pasta available after 6:00. There was a restaurant at end of buffet only open at night which had waiters, tablecloths, dining room menu, with a great view. There was only a $2 per night gratuity. The entertainment was very substandard. Only the final show was worth seeing. The other shows had no stage props only screens that were painted. The accompanying background music was so loud that the singers voices were drown out. The lecture was totally terrible. Boring, brief, and tangential. He was asked a simple question if the euro was used in Poland and he couldn't even answer it. There were only 4 people for his second lecture on a sea day. In St Petersburg our ship docked very far out while the Princess ship was docked in town. Most ports were this way and entailed costly bus rides. The staff seemed very down and were not always polite. We were charged for a shuttle ride we didn't take. We disputed the charge and it took 3 days to get off our on board account. Celebrity called and did not apologize but said "We took off the charge you said you didn't make". We were accused-not we are sorry but the cabin number on the shuttle sheet was close to yours and we made a mistake. It took 15 minutes to go on to our account and 3 days, 2 phone calls, and two trips to desk to get off. Celebrity seemed to have made several cost cutting measures which really affected the quality of our sail. Read Less
Sail Date: May 2008
Background: This was our 13th cruise in the last 3 years, but our first Baltic cruise. It followed a transatlantic crossing on the Celebrity Constellation, so we were constantly comparing the experiences on the two ships. And, frankly, the ... Read More
Background: This was our 13th cruise in the last 3 years, but our first Baltic cruise. It followed a transatlantic crossing on the Celebrity Constellation, so we were constantly comparing the experiences on the two ships. And, frankly, the Constellation came off second best by a large margin. Travel to Port of Embarkation: We got off the Century in Amsterdam and spent a few days there. The weather was great and the tulips were in bloom! We flew to Gatwick and rented a car for a couple of days. It rained on us, and this was the only rain we saw on the entire trip of over one month. We returned the rental car (Enterprise) to Colchester, which was the closest office to the port of Harwich. I would not recommend this rental because of the high dropoff charge. We then had to take a train from Colchester to Harwich. Embarkation: The train station in Harwich is right in the cruise terminal - very convenient. Celebrity checkin was not busy and we were on the ship in under 20 minutes, although we had to wait until the room was ready after 1:00 PM. People who checked in after 1:00 PM said that the lines were long and it was slow, but we did not see this. Stateroom: We book a guaranteed inside cabin and got one of the smallest and most run down. However, the storage space was more than adequate and the location was OK (low down and towards the middle of the ship). No complaints. Ship Info: Celebrity likes to boast that the Constellation was been rated #1 in many polls. This was not our experience, and I certainly would rank the Connie behind the Century based on this cruise. The Connie is newer and larger, but this does not make it more attractive on our eyes. We prefer a smaller, more traditional ship. We would rate both ships well below the smaller classes of the Holland America Line. Dining: Here is where the Constellation really fell down. We were at the late seating in the dining room and our waitstaff were some of the slowest and least responsive of any cruise ship. We complained to the head waiter, but it didn't seem to help much. Other tables said that their service was excellent, but ours was poor. For the first week of the cruise, I found the food almost inedible. I let the dining room and the customer service people know that I was unhappy, and I was not the only one who had a problem with the food. It was so bad that I refused to dine in the dining room after the first week - the only time I have ever done this on a cruise. The chef's name was Anthony Gatheral. I will never knowingly sign on to a cruise where he is the chef. The buffet was OK, but somewhat boring. The best items were the sushi and the ice cream, although I think those on the Century were better. The specialty restaurant had outstanding service and good food - I recommend this. Activities: This cruise was very port intensive - this was why we selected it. The staff had several special events, which were well done. Staff & Service: Except for the terrible dining room service, the rest of the staff were very helpful and friendly. Special recognition to Marissa Medal (Captain's Club Hostess) who solved a problem we had on the Century and got us our Club benefits, and Claudio Barry (Events Coordinator) who handled the CC Group activities. He got us a few extras including a tour of the bridge! Entertainment: The production shows were good and the dancers where some of the best we have seen on the ships. Headliners were OK Shore Excursions: The only ship's excursions we booked were the shuttle buses at the ports. These were run very well. The highlight of the cruise was our stop in St. Petersburg. We booked a tour with DenRus and had 20 people in our group. Anna, our tour guide, was the best guide we ever had. Overall, this two-day tour was excellent and well worth the money - highly recommended. I will not describe the other ports except to say that Warnemunde, Stockholm, Helsinki, Tallinn and Copenhagen are all great ports to visit and are not to be missed. Disembarkation: We took the bus transfer to the airport. This was prompt and comfortable, although somewhat pricey. Summary: A Baltic cruise is something special - and we had wonderful weather for the entire time. The Constellation is an OK ship, but we had some very bad experiences with the dining room. This is why I cannot recommend this ship. My wife said that the dining room food got significantly better the second week of the cruise, but I cannot testify to this since I did not have dinner there after the first week. Read Less
Sail Date: May 2008
Although we have travelled on many ships with many cruise lines, our Baltic cruise on Constellation was our first on Celebrity. Naively I had expected a top rated cruising experience having read all the reviews and consulted the Berlitz ... Read More
Although we have travelled on many ships with many cruise lines, our Baltic cruise on Constellation was our first on Celebrity. Naively I had expected a top rated cruising experience having read all the reviews and consulted the Berlitz Guide. First the positives - the embarkation was very swift and the glass of champagne very welcome. We had booked a Concierge Class cabin and were delighted with the daily fresh fruit, bathrobes, daily canapes and the flower in both the cabin and bathroom. The ship is vibration free and very comfortable. The service - apart from the negative experiences noted below - was very good. The self service area was good with sandwiches made to order and lovely ice cream cones (Princess Cruises charges extra for this) Also the staff cleared dishes away quickly so there was always somewhere to sit even on sea days. Now the negatives - The air-con in the cabin was not sufficient so we had to keep the balcony door open to get any cooling breeze. The level of cleanliness left a bit to be desired too. When we had our safety drill they made us all go out on deck and stand there for ages under the lifeboats in the hot sun with our lifejackets on. The dining room was a shambles. The first night our waiters were completely indifferent, the food was inedible and our table in the middle of a "rat-run" to the kitchen. We had a table for two but were seated at a table for four so had to shout to each other. After complaining we were moved to another table which was much better. However our waiters did not always bring us what we had ordered and one night insisted that coffee ice cream was actually peach sorbet. Instead of giving us the menu to select a dessert, examples of three of the items were brought round on a tray so that we could see them. The waiters seemed disappointed when we asked for something else. I had to struggle to get a menu to order dessert. We would joke that the plates put before us sometimes bore little resemblance to the description on the menu and when we complained to the waiters they just shrugged their shoulders. The "so-called" Russian mega sale of souvenirs was a "con" as they were charging much more for souvenirs of St Petersburg than the street market near the Church on the Spilled Blood. The shops on board were all very expensive even though they were billed as being "duty free". In St Petersburg we booked an excursion to Peterhof gardens. As it turned out it was 27C that day and our coach had no air conditioning - just hot air. We were 7 minutes late leaving the quayside and almost out of the city we had to stop and wait for 20 minutes for two late comers. This made our arrival at Peterhof very late and the tour guide whipped us around at high speed giving us very little time to take in all the spectacular sights. When I got back to the ship I complained about the hot and uncomfortable 1 1/2 hours each way on the coach and that fact that we had to sit in the hot sun to wait for the latecomers. All they did was to tell me that they would have to refer it to "Miami" and would get back to me. I heard nothing more but emailed customer services three weeks later to be told that they could do nothing and that the Shore Excursion people said that the tour was okay with no problems. This should have been dealt with on board not left to fester. On our return to Harwich our luggage was to be available in the car park. Fortunately we got there before the rain because it was all out in the open air in the car park. The worst cruise we have ever taken was on Royal Caribbean's Legend of the Seas from Southampton and we were told that big sister, Celebrity, was much better. Well, I think not! We will never ever cruise again with Celebrity. Read Less
Sail Date: February 2008
We sailed on the Celebrity Constellation on 02-29-08 for 10 days. This was our first cruise on Celebrity, but our 20th cruise overall. It will be our first and LAST cruise on Celebrity. The Constellation was rated as the #1 large ship by ... Read More
We sailed on the Celebrity Constellation on 02-29-08 for 10 days. This was our first cruise on Celebrity, but our 20th cruise overall. It will be our first and LAST cruise on Celebrity. The Constellation was rated as the #1 large ship by Conde Nast Traveler in 2006; well, it may have been #1 then, but it sure isn't now in my opinion, and I would like to explain why we think that. We sailed from Ft. Lauderdale to St. Thomas, St. Kitts, St. Lucia, Barbados, and St. Maarten, and took Celebrity-sponsored tours on every island except St. Thomas. Most of the tours were very good, but be careful of the wording: for example, in St. Maarten, we took the Island Tour, which according to the brochure, said "Continue on to Orient Bay for a view of Orient Beach, Pinel Island and St Barts before heading to Marigot for approx. 30 minutes of browsing among the shops and cafes..." WHAT A JOKE THIS WAS--the view of Orient beach was from about a mile away on top of the hill!! I guess they did not lie, but we had expected to get a little closer. The staff and crew on the Constellation were very friendly, and spoke English very well. At least you could communicate with them. Now to get into some specifics: We booked this cruise in April 07, and had requested a main sitting for dinner for a table for two. When we checked out our table, we had a table for eight; so much for booking in advance!! When we found this out, we went to see if we could change this. Fortunately the head maitre d, Mario, was overseeing the complaints, and he put us at a very nice table, adjacent to the Captain's table. Most of the tables for 2 are in very bad locations, so we got lucky. Comments on cabin: we were on the Vista deck, 7, with a balcony. The cabin was one of the smallest that I have ever seen for the price we paid. You could barely walk between the end of the bed and the opposite wall without running into either of them. Fortunately the opposite wall had some mirrors, so it made the cabin look bigger than it was. Holland America and Carnival have much larger cabins for a lot less money. Last year we cruised on Holland America's Westerdam with a far superior cabin, for a lot less money per day. We had black mold in the shower and on the bathroom floor, and this was never corrected in the 10 days we were on the ship. We have been spoiled by the luxurious towels and bed linens on Holland America; the towels on the Constellation looked and felt like rejects from Motel 6 or Walmart's cheapest stuff--fairly small, and scratchy--uck! Dining: Dinner in the San Marco restaurant was ok, but it took 2+ hours to get through it. If you are going to order the steak, please bring your own CHAIN SAW, because the beef is very TOUGH; I ordered the New York Strip steak twice, and sent it back twice because it was difficult to cut, much less chew. It was cooked correctly (medium rare for me), but it was a really bad cut of beef. Likewise for the prime rib. The seafood was much better, although they tend to overcook it. I complained the first night about the salmon, and after that I had no problem with the seafood until the last formal night, when I got a lobster tail that you needed the chain saw to cut!! Celebrity does not offer a normal buffet for dinner like most cruise ships do. The only thing that you can get is pizza and pasta. The breakfast and lunch buffets were very good for the most part, except the fish was overcooked. The salad bar(if you can call it that) is in the middle of the buffet line, rather than being off to the side like most ships offer. If you are a health addict, check out the mini-buffet at the Aqua Spa--it is well hidden, but very nice for healthy food; it is not open for dinner--only breakfast and lunch. Embarkation: fairly easy and well organized. We got to the pier about 11:15am and were onboard by noon or so. Do your preboarding stuff online and print out your pass and it goes fairly smoothly. Debarkation: A total disaster; I have never seen such a mess. I had read on CruiseCritic.com that you could carry your baggage off, and I called Celebrity to confirm this. The lady I talked with said that Celebrity did not advertise it, but you could do it. I checked with customer service onboard, and they said you could NOT do it. You have to fill out a debarkation form, and they assign you a color code and number supposedly depending on your airline flight time--what a joke. I requested from customer service that we leave the ship by 9am. By 9:30am they had still not called our color code and number. You have to put the color code on your baggage that you check. When you get to the terminal, you can find your baggage easier; i.e., look for Yellow or Blue, or whatever color they give you, because that is how they segment the baggage. My advice: For your carry-off baggage, do NOT put the color code on it. When you hear, or see, the first people getting off the ship, go to deck three, and just leave. If you don't have any color coding on your carry off baggage, they won't know the difference. We were supposed to leave the ship no later than 9am, and by 9:30 they had still not called our code. I finally just cut the tags off our carry off baggage, went to deck 3, and walked off the ship. There was no line at all!! Celebrity surely needs to improve this process. On Carnival, if you have roll-off luggage, you can be the first to leave. Booze: Celebrity says that you can carry on 2 bottles of wine at embarkation, but no liquor or beer. We put 2 bottles of wine in our checked luggage, and 2 bottles in a roll-on cooler and had no problem. They also don't specify the size of the bottle, so we had 1.5l bottles. They do check the stuff you buy in the islands, and will take it, but they deliver it to your cabin on last day of the cruise. On the last day of the cruise, you can buy liquor at the ship's store, and take it to your cabin. The prices onboard are much higher than at St Thomas or St Maarten. I took a picture with my digital camera of the prices at a liquor store in St Thomas, and showed it to the clerk on board, and they matched it. For example, the price for a 1 liter bottle of Jose Cuervo tequila on board was $18, and at St Thomas, it was two bottles for $22. I showed them the picture, and they matched it. Saved me the problem of lugging it onboard! Art auction: we did buy some are onboard, but not sure we got a real deal, since they add 15% "buyers premium" plus $45 shipping. The art auctioneer, Jason, was very smart and knew a lot about the art he was selling, but was very cocky--reminded us of a used car salesman!! But the champagne was good, and free! Cruise director: guy named Jeff--very average, or less Announcements: almost non existent. They are supposed to announce when the ship clears customs, and you can get off the ship at the various ports. When we were in in St Lucia, the announcement came about 30 minutes AFTER people started getting off. Casino: average; they have a computerized hold-em poker game, and have $50 and $100 buy-in tourney games most days. No real dealer--bad odds. Payouts on slots not good, as you would expect. Passengers: on this cruise were older(estimate mostly 55-70); very few kids, as you might expect for a 10 day cruise in March. Dress code: 3 formal nights, 2 informal nights, 5 casual nights. Celebrity does not enforce any code, unfortunately. Some clods showed up in shorts and t-shirts the last formal night, and Celebrity did nothing about it. My thoughts were that these people had no class, and Celebrity should have enforced the code that they set---but didn't. Entertainment: The Celebrity singers and dancers were very good. One night they didn't even have a show---and no one ever explained why. Celebrity Constellation may have been great in 2006, but in our opinion now, it is not good now; we will not sail in it again, or any other Celebrity ship unless they get their act together. In our opinion, Holland America and Carnival are far superior to the Celebrity Constellation for food, entertainment, and value. Read Less
Sail Date: January 2008
If I had to use one word to describe it, it would be disappointing...not that the cruise was a total disaster, the food was good, weather was great, hot & sunny with calm seas. Our table mates were very friendly, cabin steward was ... Read More
If I had to use one word to describe it, it would be disappointing...not that the cruise was a total disaster, the food was good, weather was great, hot & sunny with calm seas. Our table mates were very friendly, cabin steward was good, waiters were ok. Ports of call were fine, especially Cartagena. Panama was somewhat disappointing because it is much smaller than I expected and so old...it's in dire need of replacement. Now the bad parts. Worst entertainment ever! Shows were typically 45 minutes long (thank God for that) with a few minutes of crap from the cruise director. My girl friend refused to go to the last 4 shows, preferring instead to stay in our cabin and read a book...I went, she didn't miss a thing! From day 1 until day 11 had to ask for condiments, juices, and/or glasses in the buffet, and this is shortly after it opened...these should be fully stocked before opening. In the dinning room the waiter made quite a few mistakes, was not proactive, we had to ask for everything. By far the dirtiest ship we have ever been on. It's only 6 years old and looks much worst than the Sun Princess (mid 90's ship) we were on last year. All of the metallic poles/surfaces in the buffet were full of fingerprints. The dining room chairs were well worn and had stains on them (never seen that before). Never saw anyone cleaning. Had to get up at 6:30AM to get a deck chair in the shade. By 7AM all had towels on them, but most people would show up 4-5hrs later, stay an hour or so and then left the towels behind...very selfish...some couples were reserving two chairs in the sun and two in the shade, just in case. After a few days of this nonsense the seniors were getting aggressive, removing others belongings and moving reserved chairs...it almost came to blows a few times. I blame it on the design of the ship, there is only one pool area (2 outside, one inside), so you have 2300 passengers congregating in the same area. Never saw that on RCI, Princess, or HAL because they have 3-5 pool areas. We expected the crowd to be old, and they were, that's ok... never saw so many oxygen tanks and walkers in my life...kind of depressing look at our futures... Hard to believe that this is RCI's high end cruise line. Maybe we are just jaded from having done so many cruises (5). We will be going with RCI again in June, so we will see... Read Less
Sail Date: July 2007
We read many reviews and books and expected this to be such an amazing cruise. What a disappointment. We booked concierge class and all the brochures talked about the "pillow menu". We did not get one. The ports were great, ... Read More
We read many reviews and books and expected this to be such an amazing cruise. What a disappointment. We booked concierge class and all the brochures talked about the "pillow menu". We did not get one. The ports were great, except the ship docked at container ports so we were quite a ways from the cities. Celebrity operated a shuttle bus that cost $12 per person, per day to ride to the city. They did not have enough buses and the wait and the lines were long. The decor on the ship was almost comical. We had the distinct impression that they ran out of money and just had to put something up. I don't believe this is a matter of style. There were some interesting photographs, but the scale was more like what you'd expect in a private residence. Nothing massive, nothing dramatic. The most disappointing thing was the food. The food in the main dining room was nice to look at, but very poor quality. I would put the quality of the ingredients at the Denny's level. All the sauces tasted the same. By the 4th night I was running our of polite things to say to my waiter as he removed my mostly uneaten meals. I should point out that our waiter was excellent, and we couldn't very well blame him for food that he only delivered. The waitstaff in the buffet restaurant is a different story. They were either non existent or acted like we were putting them out. We read that on this ship the buffet restaurant had waitstaff to take your tray and escort you to your table. That just wasn't the case. The food in the buffet restaurant was gross. One day in an attempt to eat lunch we decided that at least we could get a salad. They can't really ruin that, right? Wrong. We had to pick through the lettuce to find pieces that weren't brown and the mushrooms should have been thrown away, not served. We tried to eat off the ship whenever possible. On the days at sea, we at a big breakfast of eggs and went hungry during the day. We met several other couples that used the same strategy. Overall, I found his to be the lowest quality of all the cruises I've done. Everything we read said that Celebrity was the top of the line for large ship cruises. I certainly didn't find this to be true. It was more expensive than other big ship cruises and I've NEVER before been on a cruise where the food was bad. We will no cruise on Celebrity again. Read Less
Sail Date: January 2006
This was our second cruise on the Constellation (we sailed when she was 2 months old several years ago) and I must say, the ship is far from the same both in general upkeep as well as service. There are many important items that Celebrity ... Read More
This was our second cruise on the Constellation (we sailed when she was 2 months old several years ago) and I must say, the ship is far from the same both in general upkeep as well as service. There are many important items that Celebrity Cruise Lines either ignores or simply misses (which I find hard to believe...) Let's start with food- each and every time we went upstairs to the buffet area, there were flies buzzing around. The manager of the restaurant seemed oblivious- how in God's name could he not see this infestation ? Not just once or twice, but each and every time we were there ! In addition, the wait staff allowed tables to fill with used trays and dishes while they simply stood around. They didn't even have the forethought to wipe the water off the chairs after it rained on the outside dining area ! The main dining room (San Marco Restaurant) was a busy place, (previous cruises showed this not to be problematic- not on this ship !) The waiter we had was brusque, "canned in his presentation" and in a hurry to hustle us out (keep in mind, we were in the late dining period.)Our party of 4 couples were extremely disappointed by this treatment and I'm sure most will not be back on Celebrity's ships just based on the feeling they got when they dined. Let's move on to the ship itself- this was a grand ship when it was new, however upkeep of the ship has suffered. For instance, going up the stairway to our room when we arrived on board we noticed between the landing many mirrors- one of which had a gigantic spiderweb-like crack. How could the ship's crew not see this ??? It was easily observed and at the height of a normal man's shoulders! Our room itself had its problems too. First and foremost, the toilet always STUNK !!! It generally looked clean, but reeked of urine. The shower drained extremely slow as well. If that was not enough, on Day 3 of the cruise, all the water on the ship turned yellowish brown for the remainder of the voyage (we used bottled water to brush our teeth.) The veranda, although pleasant to sit on and watch the world go by, was stained and had corners which looked like they had not been cleaned in months. The cruise itself was good. The ports were fun and the weather was great. The entertainment was fairly good as well. Embarkation and disembarkation were very efficient. Nonetheless, I will think twice next time I put out my hard earned dollars to sail on a cruise line that ignores cleanliness and allows its wait staff to sit around and talk to each other while allowing other waiters to treat guests like cattle. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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