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1 Helpful Vote
Sail Date: August 2015
We have cruised with Celebrity on all 3 of our cruises, and have considered ourselves brand-loyal to them. While we are younger than much of the clientele (32 years old), and we have genuinely enjoyed travelling with them. But this ... Read More
We have cruised with Celebrity on all 3 of our cruises, and have considered ourselves brand-loyal to them. While we are younger than much of the clientele (32 years old), and we have genuinely enjoyed travelling with them. But this cruise, while being a good cruise based on the Ports, lacked significantly in its attention to detail, with a glaring hole in how they dealt with our problems. First, I'll say that we felt like second-class citizens on this cruise. Most of the cruisers were at high status levels in Celebrity's Captains Club program, and things that had been available to all in the past were available only to Elite or higher members. One example is High Tea, which had a cost in the past, but this time was listed for certain Captains Club members in the daily. Another is Michael's club, which was a cool bar on a prior ship, is here a "members only" club. Between that, and many of the people we made friends with eating at Blu or Luminae, we felt like we weren't part of the cruise. And instead of making us feel like upgrading, it made us want to leave. Onto the highlights: Dining: The Main Dining Room – The food was decent, but uninspired. It was very much what you would expect from cruise food. We ate here every night except for one, because this is how we like to cruise. The "Top Chef" menu was the highlight, but it happened so early in the cruise that it may have set expectations too high. Sadly, they also squeeze all of the really high-end meals into the second formal night, so it becomes an embarrassment of riches on two nights overall, and the rest are around average or below. The service we experienced in the main dining room was great. The Ocean View Café (Buffet) – The food selection here was better than we've had in the past, including a grill-to-order section which was nice. Variety included Indian Food, a large Sushi selection and a Wok station. We were generally happy here, although drink service was slow, and on the at-sea day it was busy. Specialty Restaurants – The menu was similar to what we've had on other ships, but the price has gone up, so we skipped it. Bars & Lounges: Martini Bar & Crush – Slow service and crowded. The bartenders couldn't seem to keep track of the order of how guests arrived, so they went to the most aggressive guests. We often had long waiting times here. Also, they didn't make it feel like a show as on previous ships. This is likely due to the fact that so many people were ordering non-martinis (Martinis were too expensive to be included in the standard beverage package). So we paid more, and got poorer service here. Wine Cellar – Great service and great beer selection. Boris, the main bartender/sommelier here did an incredible job. If you like beer, this is the place to be! Just don't ask him for a cocktail! Rendez-Vous Lounge – A good and relaxing location. Decent service and generally bad music – great for your standard Cruiser. Reflections Lounge/Club – This would have been a good location if more people were here. Some days it was full, others we were literally one of two couples listening to a live band here. And the service was mixed. If you like dancing, go here on a night there is a performance show – it leads to good dancing. Entertainment/Performance Shows: We watched all 4 performance shows and none of the guest performers. They were standard Celebrity fare with the exception of the "late night" show Elyrium – DO NOT SEE THIS SHOW!!!! They said it was not for the easily offended… actually, it's not for those who are older than 15 years old. The stage mostly consisted of people humping for no reason – guy on guy, girl on girl, and guy on girl. All of those things are okay if they contribute to the plot or are done in good taste, but in the case of this show, there really isn't a plot and it was all tacky. It feels like it was created by a high-schooler. There are some funny-audience interactions, but they don't make up for how bad the rest of the show is. If you're reading this thinking – now I want to see it to see if it's that bad, you'll probably be one of the many people who walked out during the show (we, regrettably, stayed the whole time). Ports & Excursions: We selected this cruise for its ports and loved them. We did no ship sponsored tours due to the cost, and their buses to and from cities were well over-priced. For example, the public bus to Dubrovnik was 2 Euro per person, the ship bus was 20 Euro – and the public bus came more often and dropped off at a better location. The Guest Relations Issue: I mentioned a glaring hole in how Guest Relations handled an issue at the beginning of my review; it is time for that now. This was probably the low-light of the cruise for us. When I went to get new Seapass Cards made, the Guest Relations Manager asked about my cruise. I said, I've had better with Celebrity. He asked me the details, but I was in a hurry to leave for a meeting with my wife. He pressed me so I quickly told him: Cold Food, Slow Bar Service, and a Dirty Towels in the Room. Instead of asking for details or a follow-up (he knew I was in a hurry) he must have assumed he knew what I meant. I received follow-up on all three in the most uncomfortable way. The Maitre D came up to me at dinner about the cold food and asked why I didn't tell him and instead went to Guest Relations. The Bar Manager called about the wrong bar, and the Stateroom attendant apologized dramatically for accidentally charging me for a bottle of water (which was not what I had a problem with). I felt like I had been the jerk in all three situations and no longer wanted to deal with Guest Relations. Instead I saved all of my future problems for the survey after the cruise. This really made the cruise uncomfortable. In all, this was an average cruise, which would have actually been very good if it weren't for the many lapses in the attention to detail. If you're looking to feel special on a cruise though, apparently Celebrity is no longer the company for that, unless you have achieved a high status in their programs or are willing to buy a Suite-Level Room for the additional perks that used to be for everyone. Read Less
Sail Date: August 2015
Having sailed a few times on the Solstice Class ships we decided to try the Connie due to the timing, itinerary and price. We still had a great time on the cruise but just thought it lacked the wow touches the Solstice class ships have. ... Read More
Having sailed a few times on the Solstice Class ships we decided to try the Connie due to the timing, itinerary and price. We still had a great time on the cruise but just thought it lacked the wow touches the Solstice class ships have. The buffet on the Connie does not seem to have the same expansive selections and layout with the asian section having mainly Indian selections as opposed to a good mix of Indian and oriental. We missed the Oriental selections we had on the Equinox. Although the Connie is meant to have a greater crew to passenger ratio it never felt like it had. The entertainment was very good though and the CD Alejandro was really entertaining. The quality of the actual food aboard was very good in both the buffet and main restaurant although the somelliers looked very overworked due to their few numbers. All in all though we had a thoroughly great time and wouldn't hesitate to book again with Celebrity, although would stick to one of the Solstice Class ships Read Less
3 Helpful Votes
Sail Date: August 2015
Went on Celebrity's "Connie" to Dubrovnik, Ephesus, Mykonos, etc. expecting a lot. Although I've been on 12 cruises, this is the first for Celebrity; I'd been told that this was the upscale Royal Caribbean and ... Read More
Went on Celebrity's "Connie" to Dubrovnik, Ephesus, Mykonos, etc. expecting a lot. Although I've been on 12 cruises, this is the first for Celebrity; I'd been told that this was the upscale Royal Caribbean and really the only line better was Crystal. Au Contraire. Perhaps if expectations hadn't been so high I would have enjoyed the cruise a lot more. Perhaps. So what was good first? The itinerary was perfect for me and a Venice departure is magical. The specialty restaurants, both Ocean Liner and the Italian one were simply great and in fact got close to if not even exceeded Crystal level food. The cabin, without a deck was fine and so was the cabin service. The entertainment and cruise director were also a cut above virtually any other line I've been on (which include besides Crystal, Cunard, Princess, Holland America, Norwegian, Paul Gauguin, Avalon, Chandris, RC.) The one excursion I went on was fine. So why then only a middling, at best, rating? Because: 1) nickel and dime-ing--every time you turn around a new charge, like the accountants have gone crazy. Perish if a venue is to close at 10:00 if you show up at 10:01. This attitude carries over to staff who reflect what management considers most important. If you found coffee there might not be cream or sugar nearby. Staff directed you to the other end of the ship. Virtually all of the lines mentioned above had a happier, more fun and service oriented staff than this. Yogurt in the morning costing over $5?? $5 for a smallish bottle of water? I don't think so. 2) Celebrity spent a huge amount on upgrading the spa area on this ship--and then couldn't make it work. No one would pay the $169 upgrade to stay in the area and they sheepishly refunded it when I thought I might. 3) Failed services. They touted giving away $500 of spa services--but didn't do it. They charged $50 for 3 games of bingo and supposedly a free suite upgrade as a prize -- but the same person won all 3 games. They also charged a very high $150 for what sounded like an interesting behind the scenes tour, then cancelled it when not enough people signed and discouraged everyone from signing up. What about those who wanted to go? 4) This is already an expensive line--but the package, mainly drink upgrades were ridiculously costly, -- I guess unless you got them free. 5) They had an interesting looking wine bar area...but none of the wine machines would work. 6) And the very worst? The service and food in the main dining room were, at best, marginally edible and at worst, not really. In a very similar space, Norwegian Epic had good, festive and happy food and a small orchestra playing with dancing. Celebrity had none of this and even lost my reservation for what table I should have been at. Room service meals were also forgettable. Why should this be when there are 130 chefs and a huge kitchen? I think the accountants made the purchase of lower grade product initially. I therefore spent 4 of 7 nights in the upgrade (and up cost) restaurants. One should just build that into the planned costs. Will I try them again? Maybe on a newer ship; I'm still intrigued by the grass of which this ship had none, and there are too many good reviews out there, but I suspect most of the problems above are line related, not due to this particular ship not fitting well into the current owner's plans. Read Less
2 Helpful Votes
Sail Date: July 2015
Firstly, don't mistake the itinerary with the quality/treatment of the actual cruise line. One cannot fault the islands or weather and this ultimately says whether you had a good holiday or not. Secondly, the waiters/waitresses ... Read More
Firstly, don't mistake the itinerary with the quality/treatment of the actual cruise line. One cannot fault the islands or weather and this ultimately says whether you had a good holiday or not. Secondly, the waiters/waitresses and cabin boys etc.. are all lovely people who are very friendly and this applies to all the cruise lines. After all, they take from the same pool of people. My comments merely apply to the 'management' of Celebrity and their attitude to their customers, irrespective of the veiled smile that is trained into them. I wish to start with the leaving day, whereby we were sold a holiday ending with 2 days in Venice. The Saturday was indeed very hot ad humid to the point that everybody was wet through with sweat in just 10 minutes of being outside. I have no problem with this though in that we went ashore and after 4 - 5 hours, came back to shower up and get changed. My issue was the next day, whereby everybody had to be off the ship by 9:30 am the latest. The flight however was not until 9:50 pm and everybody was told to make their way back to the port at 4 pm to be taken to the airport. For any luggage, you had to pay for this to be stored (they're very good at taking money - but we'll talk about that later!). No washing or changing facilities and completely abandoned as far as they were concerned. Sticky, hot and exhausted by the heat, the flight times were 6 hours later after an already gruelling day and they booked the flights, not us!!! If they want you off ship, then the flights should have been booked earlier that day as this was not a day's holiday and everybody was agitated to say the least. They weren't bother though, just wanted to get the next batch of customers on board to take more money. Now let's talk about money, oh yes, the money.!!! Forget the prices and deals you see on line, these people can take money faster than the 'artful dodger'. Drinks are hugely overpriced to get you to sign up for the 65 dollars a day drinks package (per person) which is just under £77 dollars with the 18% fixed gratuity. Eight days later and for 4 people, yes, that was (per person) just under $2500 - WOW!!! - Don't think you can avoid this though, because water, coffee etc...is all charged for and this apparently saves you money??!! (so they told us). For the lower 'regular drinks package, this was apparently worthless, because people who were on this found that there were none of their drinks is the various bars/restaurants and they then had to pay for the full price of the drink and not the difference between the two drinks offers. Alternatively, the offer was to upgrade - Bingo (more money for Celebrity!.. Photographs, 25 dollars each!!!! but what is the alternative, They hold your memories to ransom and I bought three because I wanted a picture of my family all together. For a happy snap taken as we left the ship for one of the ports, they offered it to me and I though it was as a token given that I had just spent $75 (plus gratuities remember!!! = $89). Oh no!, this picture was $15 (+ 18%). Huge rip off. For our lads who fall into the 18 - 25 bracket, they said that there was little on offer for them aboard this cruise. Like most young people, internet is a 'must' these days as everybody stares into the palms of their hands. Wi-Fi you wold think would be free, After all, it is in McDonalds. Not here!!! trey $400. How is that in any way justifiable?! In terms of entertainment, I did think that both of the groups were very good. They played and sang well, albeit the sound system is lacking for a cruise ship such as this. The big error here though is that they both take a break at 9:00pm and don't come back on for an hour. (I mean - would you turn your TV off at home at this time though? - this is prime time viewing and with so many people aged 55+ not everybody wants to stop up until the early hours, particularly if you are out early the next day. A change of act and constant music in the two bars ('Rondez Vous' and 'Reflections' lounge) is a must. Meanwhile, not once was the grand piano played y a lounge bar pianist, only when a jazz group was put on for an hour or so! Regarding music elsewhere, there was a good violinist (accompanied by a guitarist), but most of the time, there was a DJ playing deep house and rave music which is ridiculous given the demographic. This should only be reserved for the night club after the band in 'Reflections' has finished. Plus the music does not cover all genres. Other 'sillies' going on include that fact that you cannot always get the same drinks in all the bars. Bottled beers in one bar (that you may like) are not necessarily available in other bars and yet they have the same supply cupboard. The bars are no always stocked (even at the start of the bar opening) and service is slow. Most of the time, we had to go up to the bar or really attract the staff who would then serve. This is not good enough for a cruise ship whereby you want to be served and have paid a lot of money up front. The staff however are still very friendly and I do reiterate that fact. It's just the laid back way that everything is organised, or not! (to be more to the point). Anyway, would I go back - No! - not really, but I am still happy that we went on this holiday if only for the places that we say and the family being together. With charges for holiday cost was virtually doubled and was more or less doubled. So be warned. Provided you take that into account, then you won't be disappointed, but frankly, I consider them to the a very greedy organisation!!! - Happy sailing! Read Less
1 Helpful Vote
Sail Date: July 2015
Having done many cruise’s on various cruise lines, we had an opportunity to try Celebrity for the first time on Constellation doing the Adriatic and Greek Islands cruise on 11th July 2015. We were a group of four, myself, hubby, my ... Read More
Having done many cruise’s on various cruise lines, we had an opportunity to try Celebrity for the first time on Constellation doing the Adriatic and Greek Islands cruise on 11th July 2015. We were a group of four, myself, hubby, my sister and brother in law with ages ranging from 51-62. We travelled out two days before boarding in Venice and stayed in Venice Mestre at Hotel Aaron. We got an excellent price considering the Rentendore Festival was on in Venice over the weekend. The hotel was small with the tiniest room I have ever stayed in but it was clean and comfortable with continental breakfast included in the price. The hotel was a five minute walk to jump on the train or there was a bus stop close to the hotel both giving easy access into Venice. On the day of boarding the hotel arranged a taxi for us at the cost of 45 Euros to the port for the four of us with large cases. Check in was reasonably straight forward and we boarded at the time stated with the added bonus of being greeted with a glass of champagne. The rooms weren’t going to be ready until 1pm so we set off exploring the ship – My initial thoughts were that it lacked any WOW Factor but it did have the feel of a more traditional cruise ship that I am used to so onwards and upwards we hoped. We checked our dining room table with the Maitre D and found that we had been put onto a large shared table. We requested a change to a table for four only and this was changed without too much hassle. Walking around the ship it does show signs of age but it was clean and had a nice feel about it with friendly staff who were doing their best to sell upgraded drinks packages and the specialty restaurants. While initially this was expected, after a few days of running the gauntlet of pushy sales staff it started to get on our nerves. We thought we had found our favourite bar during this walk around – The Martini Bar. After a few tries to upsell the drinks package from what we already had, the waiter served us our drinks. This became our least favourite bar over our eight night cruise, priority service seemed to be given to guests with gold cards and those that paid for their drinks rather than the lowly package we had. One night we gave up after a twenty minute wait despite being acknowledged as waiting! Anyway, rooms were ready and we had booked ocean view cabins on deck two which were clean, spacious and had masses of storage, so much so that some cupboards were not even used for the duration of the cruise. Our cabin steward did a good job keeping the room clean and always asked if there was anything else we needed. He managed to get us a kettle and shower gel which apparently is no longer supplied as standard...so much for Modern Luxury but hey ho, he got us some so all good. Our dining table was fine with Jose as our Waiter, Phi as Assistant Waiter and Susannah our Sommelier. The food however was a little disappointing based on our expectations. Most was just “good “ but some seemed overcooked particularly a chicken dish which was the Chef’s recommendation of the day. We had expected the quality to be a bit better as Celebrity are supposedly a 5* cruise line. With regard to the drinks package, it was adequate without the need to upgrade and also included a list of cocktails that were available. My Brother In Law experienced a surly waitress in the Casino Bar that told him Sauvignon Blanc was not included in the package despite the fact that it was! This was in front of six other customers that were waiting to be served. When he explained that he was served it elsewhere and that it was on the list, she ignored him and started serving someone else. This was reported to Guest Services. Entertainment onboard was poor in my opinion – The music in the Rendevous Lounge before dinner was so loud that you couldn’t hear yourselves speak. The shows seemed like cheap productions performed by the same cast – One exception was the girl that sang, I don’t recall her name but she had a very good voice. On previous cruise’s I have highlighted the daily planner struggling with what to choose from a great line up. On this cruise I struggled to find anything that seemed appealing. Captain Tasos was absolutely brilliant – Such a unique and funny guy and unlike any Ship’s Captains I have ever sailed with. His daily reports were simply brilliant and the whole ship sat up and listened. Don’t miss anything he is involved in, he provides the best onboard entertainment. Overall we had a great time as a family and the ports of call were lovely but I truly don’t feel like rushing back to a Celebrity ship anytime soon. If you want to sell yourselves as a 5* Cruise Line then you need to step up to the mark. Read Less
3 Helpful Votes
Sail Date: June 2015
Just returned from our cruise on celebrity constellation. This is our 5th cruise with celebrity which we thought we would return to after two mediocre cruises on RCCL and Holland America. The first thing to go wrong was that my husband and ... Read More
Just returned from our cruise on celebrity constellation. This is our 5th cruise with celebrity which we thought we would return to after two mediocre cruises on RCCL and Holland America. The first thing to go wrong was that my husband and I were allocated a different dining table to my sister and her husband. We did finally sort it out after two trips to see the Maitre d'. We had cross referenced our booking even though he told us we hadn't. So instead of being part of a table for eight as requested we had one for just us four. We were surprised to be hassled for the first three days to purchase the drinks package, which we knew would be uneconomical for us as we were off the ship for nine of the twelve days but we couldn't sit down before being approached. Bit of a nuisance, we were also offered discounts in the specialty restaurants which again was a bit intrusive. They must have been struggling to fill the places. We didn't go to many of the shows as we were on late sitting and after a day ashore didn't feel like going to the early show at 7.15pm. There were a couple of late ones which we enjoyed. We used to see passengers going into the main sitting at 6.15 and some didn't go in until gone 7 pm. Maybe this is the reason that the late sitting was at 8.45pm the latest we have ever had. We would have preferred 8.15 as on other cruises. We did enjoy this cruise although like other cruisers we felt the standards have dropped considerably, it just isn't so special now. The dress codes are are ignored by some diners, the food is certainly not fine dining anymore and it all seems to be about money. When we booked this cruise We were supposed to spend our last day and overnight in Venice but a couple of months prior to sailing date we were informed that due to regulations regarding ships in the Grand Canal we would arrive at 9.30pm and would also make a stop in Ravenna for one hour. This of course turned out to be the stop to allow tours into Venice to commence. I might add these tours had to be paid for. We don't take any tours because they are so expensive. During the cruise we made enquires about disembarking when we did finally dock at 9.30 but no one seemed to know and we were given what turned out to be misinformation about, people movers, vaporettos and land taxis. The night before our arrival in Italy our evening info sheet told us we could disembark and that the last ships water taxi would be at 1am. The queues therefore were horrendous, I don't think the company realised how many passengers wanted to do this, it should have been offered when the schedule change was made and proper plans put into action. I think it was a last minute attempt to appease angry passengers who were missing out on the final destination. We're not sure if we want to cruise again now that things have become so dumbed down, this was our 11th cruise in all and the last four have disappointed us. Nevertheless we visited interesting destinations, all done under our own steam, which costs a fraction of the tours offered and also enjoyed meeting other passengers and comparing notes. It's surprising what you learn! Read Less
Sail Date: May 2015
I have been on the Constellation before & taken several other Celebrity cruises. We did a late check in at the port in Venice with a group of 14 and there was no assistance with baggage getting into the check-in terminal. The ... Read More
I have been on the Constellation before & taken several other Celebrity cruises. We did a late check in at the port in Venice with a group of 14 and there was no assistance with baggage getting into the check-in terminal. The ship lived up to expectations, as variation seems to only be in floor plans and overall size of each ship. The crew was friendly & helpful. Cabins remain about the same, but certain amenities change by ship. All of the activities scheduled for Cruise Critic, Captain’s Club & Senior Officer cocktail parties were scheduled at about 8:00pm & that is when we ate dinner, so we missed them all. The food tries to be upscale, but misses quite often—I have learned not to expect too much at dinner and very often rely on a shell steak and fries. The scheduling of show time was a problem, as we ate dinner at 8PM, and had to skip dessert and rush to the show for 9:45 if we even cared to see it or rush with a shower if we wanted to see the early show. Two evenings we had to stand. The shows have go down hill, so throwing some money away at a slot machines was sometimes more fun. Overall the cruise was too hectic, & you were not informed until bed-time when you got the next day’s newsletter that in order to get to the center of a city a shuttle would be required - an an inflated cost. Disembarkation was very smooth. Overall, I would have to say that this cruise was not a winner! Read Less
Sail Date: May 2015
Still aboard as I post this, but we and many others agree that this ship is almost not worthy of what we expected from the Celebrity name. From the frayed towels and linens to the often cloying staff to the totally mediocre food - ... Read More
Still aboard as I post this, but we and many others agree that this ship is almost not worthy of what we expected from the Celebrity name. From the frayed towels and linens to the often cloying staff to the totally mediocre food - even in her "top" venues - she's been disappointing. I cannot speak to the entertainment; opt not to attend. Are you a Captain's Club member? Don't expect much... Beverage packages are limited, even though they should be an easy profit center. Hair dryers: no problem if you want to hold the "on" button while in use. Really from the Dark Ages, as are many of the amenities. Had to visit the infirmary due to a slightly sprained ankle. It's possible that the xray machine dated back to DaVinci. Doctor's report indicated that he had taken a physical exam. Not so. Anything they knew came from me. On the flip side, the itinerary, including many Croatian ports, has been enthralling. Co-passengers are lovely and interesting to chat with. Majority skew well into their 50's and above, but we are, too, so it works for us. I'll probably have more to report when the trip ends, but if you're planning a trip now, I'd be tempted to investigate another ship. Read Less
Sail Date: May 2015
Like others I was dissapointed with this ship. Not been with Celebrity before. It started with embarkation. 2 and a half hours we waited to board. My husband is a diabetic and when he asked how long it would be cos he needed food, he was ... Read More
Like others I was dissapointed with this ship. Not been with Celebrity before. It started with embarkation. 2 and a half hours we waited to board. My husband is a diabetic and when he asked how long it would be cos he needed food, he was told there was a vending machine across the room. He needed carbs, not sweets and chocolate. He nearly collapsed. (having not eaten since 6.30am and it was gone 2pm) Had to go looking for my case at 9.30pm, were told there was a case at the security desk but had no labels on, which it did when we got there. With the cabin number on! The buffet dining area was poor. Food was cold more often than not. poor choice and the only diabetic sweet was a small jelly. on other ships there were loads of choice, ie cakes. Hubby was not enamered. Cabin door (inside) had a massive gap at the bottom, fire door?? Also the grout in the bathroom looked dis- coloured, however the cabin staff were brilliant. Most staff were great but didnt seem to be a lot of them. Been with Royal Caribean a few times. I would say they are better. Constellation definitly not a 5star. Read Less
1 Helpful Vote
Sail Date: May 2015
We took the Adriatic cruise because of the wonderful itinerary and the itinerary was superb. The meals were below the standard I expected. Café al Bacio needs a patisserie chef. The dinners in the dining room were poor - Kobe Meatloaf!, ... Read More
We took the Adriatic cruise because of the wonderful itinerary and the itinerary was superb. The meals were below the standard I expected. Café al Bacio needs a patisserie chef. The dinners in the dining room were poor - Kobe Meatloaf!, Veal Cordon Bleu without cheese!, and asparagus salad with no asparagus. The stateroom attendants were excellent, and had the room not been so well kept, this cruise would have been s disaster. The captain is excellent - the best we have had with Celebrity. The entertainment seemed good, but we found the late show was too late. We bought rum which was delivered to our room just before departure and when we got home, we discovered it was not the rum we ordered. The ship was clean, but with only 2 sea days, we did not spend much time on board. The service in the dining room was good, but the food was not. Read Less
1 Helpful Vote
Sail Date: May 2015
my wife and i have been on many cruises (30+) over the last 30 years. we have been on many different lines. never on the super premium e.g.: crystal), but on the ones right below. we have sailed in celebrity before a few times. we ... Read More
my wife and i have been on many cruises (30+) over the last 30 years. we have been on many different lines. never on the super premium e.g.: crystal), but on the ones right below. we have sailed in celebrity before a few times. we really enjoyed the line. the last time was about 5 years ago. we selected this cruise because of the ports. we had been to italy several times. never to the dalmatian coast.(croatia, montenegro, etc.). ports were wonderful. the trip to venice was very nice. our travel agent (virtuoso in sherman oaks ca) was extremely helpful. she suggested we upgrade for the over the water portion on alitalia to a comfort cabin class. it was well worth the extra few hundred dollars. we went to florence for a few days, then took the train to venice for embarkation. embarkation was a nightmare! not enough agents. total disorganization! took us 2 hours to get through. the club classes had no lines. we had 500-700 in line and another 500-700 on seats. we are capt. club members, but not a high enough classification. a real cattle call. the capt. and crew including the cruise director were wonderful as was the cabin stewardess (jennifer) whom we gave an extra tip. entertainment was good. the dining room personnel were ok, just doing their jobs. breakfast servers were very nice. breakfast ok. typical cruise food. dinners were TERRIBLE!. pork and beans just one example. from an upscale line. unacceptable. premium restaurants were good. the ship was geared to the suite customers. 2 prvate premium restaurants for them. private clubs. roped off seating in the theater. all perks for those customers. that's fine. but, we were made to feel there were 2 separate classes on what was supposed to be a classless ship. will think twice before spending our $5000+ with this line again Read Less
2 Helpful Votes
Sail Date: May 2015
We have just returned from our first cruise. We were recommended Celebrity by several friends. We chose this cruise because of the great ports of call. Whilst we had a wonderful holiday, I'm, not sure we will rush to do another. ... Read More
We have just returned from our first cruise. We were recommended Celebrity by several friends. We chose this cruise because of the great ports of call. Whilst we had a wonderful holiday, I'm, not sure we will rush to do another. The overall experience was good, but there were too many little grouses. The good: 1. Fantastic staff - almost always helpful, and friendly 2. Plentiful food 3. Large number of great stops 4. Cleanliness 5. Hygiene in eating areas The bad 1. Money - Celebrity's prime purpose on life seems to be to relieve passengers of large amounts of money. 2. Prices were inflated for everything. No bargains - the cheap items on offer were still overpriced, and trashy. 3. No consistency - too often, different people would give different information. 4. Few activities on sea days. A cinema would have been good, but Celebrity got rid of that to make room for more paying passengers. 5. Food in MDR average - better, and more plentiful in Ocean View diner. 6. Overpriced shore excursions. Similar, and cheaper elsewhere, eg via Viator. 7. Crap shows, except where entertainers specially brought in. We walked out of 2. Very disappointing. 8. Formal nights that were not. I had a tuxedo, and felt very overdressed on each of the 3 nights. No enforcement - many passengers did not even have a tie and jacket. If they want formal nights, then enforce it, and make an occasion of it. FNs were no different apart from very few people really dressed up, than any other night. Read Less
2 Helpful Votes
Sail Date: May 2015
My husband and I are retired, in good health and sociable. We enjoy elegant dining, dancing and socializing . We have been cruising for many years but this was our first time sailing with the Celebrity cruise line. We chose this ... Read More
My husband and I are retired, in good health and sociable. We enjoy elegant dining, dancing and socializing . We have been cruising for many years but this was our first time sailing with the Celebrity cruise line. We chose this particular cruise because of the interesting itinerary and that the basic fare seemed very reasonable. Although we had been to many of the ports, Malta and Crete were of particular interest to us. Our flight - Delta from Los Angeles to Rome, with a stop/change in JFK, was smooth. When we arrived in Rome our pre-arranged taxi took us to our hotel where we enjoyed an overnight. The following morning we shared, with people we met on the roll call, a private car to Civitavecchia port to board the Constellation. Embarkation was very well organized and smooth. Our stateroom was adequate for two people, plenty of closet/drawer space, and was always kept clean by the ever smiling young man. All the staff, throughout the ship, were extremely warm, courteous and helpful. We had "open seating dining" in the evenings and on most nights we were seated within 5 - 10 minutes but on some evenings, when we requested a table for two, we were given a pager and requested to sit and wait. We found the food, wine and service very good. We loved to sit outdoors for drinks/food in the Oceanview Cafe just watching the sea. As this was a Port intensive cruise, we did not buy Celebrity's drinks package. We do drink cocktails, wine and beer but not sodas or special coffees nor do we require bottled water so we couldn't justify the purchase. We did not participate in any of the excursions Celebrity offered at each port, choosing instead to organize private tours with others we met on Cruise Critic roll call. As we had already toured Pompeii twice previously, in Naples, we decided on a private tour along the Amalfi coast to Santorini, Positano and Ravello which was spectacular. As we didn't arrive into Valletta, Malta until 1:30pm, we decided just to wander on our own. We were, however, disappointed to find the War Rooms still closed for renovations. The St. John's Co-Cathedral was certainly spectacular, more gold and glitter than in the Palaces in St. Petersburg. We had been to Athens, Santorini, Rhodes, Mykonos and Kusadasi before but thoroughly enjoyed seeing the wonderful sights again and finding a cool, interesting place to stop for a drink - or two ! Crete was a very pleasant surprise. The little narrow streets, interesting shops and the many restaurants around the huge pretty bay made for a delightful walking tour on our own - with a stop for a beer of course. It was cloudy and drizzly when we sailed into Venice, but the sight was truly marvelous. Around 2pm,we donned our shower jackets, took our brolly and off we went to the boat service down the Grand Canal to St. Mark's Square. We wandered the lovely little streets, gazed in the shop windows, crossed numerous bridges, had pigeons sit on our heads and soaked up the atmosphere of Venice. We found a lovely hotel, with a lounge bar overlooking a canal, and enjoyed a glass of wine watching the gondolas drift by the window. Disembarkation went smoothly. We again shared a private taxi, with others that we met on the roll call who were also leaving from Venice airport around the same time. At the airport, however, it was utter chaos. Hundreds of people all milling around, all in very long lines, no-where to sit and with very slow passport control, customs and check-in desks. Then even more chaos at JFK airport to change flights, clear customs and re-check our bags. We had allowed 2 hours for this change but needed longer. The walk between areas took over an hour and a half and we just managed to run to our boarding gate which was about to close. An exhausting end to a nice cruise. On Reflection...... Alcoholic drinks --- very generous pours. Tea --- water should be boiling, not just very hot. Sea days-- - needed more to do Theater --- lovely but underutilized. Suggest showing movies on sea days. Loud Music-- - We were disappointed in that there were so few places where we could just sit, drink and chat with others in the evenings without being overwhelmed by loud music. Each evening the Martini Bar started out well, but soon the loud music would start, ending all chance of conversation. Formal nights --- very surprised which three evenings were chosen to be formal (on three port days instead of the sea days) and even more surprised at the low percentage of people who were formally dressed. Dancing --- As we like to dine between 7:30 - 8pm, by the time dinner was over the only choice was to go to "Reflections" where they played the loudest rock music ever. The only other place to dance was in the "Rendez-Vous" where the band usually played from 8 - 9pm or over the show time. Oh how we missed the lovely Queen's Room on the QM2. Entertainment --- Managed to see four of the shows, but walked out of two ! Most of the other evening entertainment offerings were - Art Auctions, Wine Tasting, Karaoke, Casino or watching the entertaining Bar Tenders at the Matini Bar, making, shaking and pouring up to twelve Martinis at a time all accompanied by shouts, whooping and loud music. We think that maybe the old adage is true - "you get what you pay for" We both agreed that we had a very pleasant cruise on the Constellation, but would not want a repeat. Read Less
1 Helpful Vote
Sail Date: April 2015
This was our fourth transatlantic – the other three have all been with celebrity and all on solstice class ships. In fact, all of our previous cruises have been with celebrity on solstice class ships so this was our first experience of ... Read More
This was our fourth transatlantic – the other three have all been with celebrity and all on solstice class ships. In fact, all of our previous cruises have been with celebrity on solstice class ships so this was our first experience of one of the older ships. We weren't sure what to expect, but felt confident that given the number of positive reviews we'd read – celebrity constellation wasn't going to disappoint us and... (I'll cut to the chase here) it didn't really disappoint is, but I have to say we simply don't think it's quite as good as the solstice class ships – possibly that was just our experience on this cruise? I've put further details below and leave you the reader to decide. We spent a few days in Ft. Lauderdale and really enjoyed them, what a lovely place, the water taxi right being something of a highlight! Boarding.. was pretty much pain free – is it only me that gets really stressed leaving my suitcases with a complete stranger at the terminal?? – I have a recurring fear the cases simply won't get there, consequently I also make sure I tip the baggage guy (which for a Brit is a pretty stressful experience because we simply don't know how much to tip whether we should tip at all) .. anyway the bags arrived .. one was delayed because it contained a few bottles of tonic water – apparently Now – this was one thing we got wrong, recognising that many people board early, to enjoy the ships facilities, we boarded at about 1 PM, consequently the room wasn't ready ... not a problem, we headed bistro on five (one of our favourites) .. unfortunately, it seemed everyone else had, so there wasn't a table available. a glass of wine in the cellar Masters calmed us down a little .. and soon a table was ready – no sooner had we sat down than the announcement came that the rooms were ready ( our timing on this occasion was definitely off) .. we finished our meal and headed off to the room .. aqua class cabin number 9080 pounds – I think all in all it was very good in fact – possibly the only aspect of the ship that was "slightly better" than solstice class .. a better wardrobe, and proper bedside tables .. were a definite plus. Unfortunately the flatscreen TV and interactive television is a definite disappointment - there were NO free on demand movies - this might seem like any minor gripe, but we've really enjoyed (on the solstice class ships)the ability to watch fairly new films using the pay-per-view system – you can start stop pause rewind re-watch – altogether absolutely excellent – this in turn is usually motivated us to buy one of the other movies.. unfortunately – there were only movies to buy – there were movies on the remaining channels (probably on a continuous loop) but there was no real way to see which movie was on and what time it would be starting – plus as we crossed the Atlantic the channels faded in and out with new ones coming in, and other ones dropping out. - This was a definite negative.. Also – I have to say that the present Mrs barnos was disappointed with the general standard of cleanliness and quality and state of repair of certain aspects of the cabin. In particular, there were holes in the sheets! and she felt that the sofa was little drab.. Further gripe – evening including Captains club Internet minutes I still ended up purchasing a couple of extra bundles – largely because the connection was so unbelievably slow. Bearing in mind I've travelled transatlantic with celebrity before – so I know the connection might not be brilliant but (presumably due to the age of the ship?) The connection was frankly awful and they shouldn't charge for it – it's that bad ... incidentally a warning to any UK customers who use the mobile service provider EE .. apparently although they are just about the biggest in the UK at the moment, there are the only mobile service provider that doesn't connect to celebrities cellular at sea type mobile service .. so apart from poor Internet, I also had two weeks of no mobile.. thankfully my better half's T mobile connection worked fine! I'm going to edit the comments down here and try and be as concise as possible. yes, it's still a nice ship, in general the staff were excellent, the weather was exceptionally kind to us and the captain deserves a special mention. Capt Nicholas I think. I've never seen a captain so "visible", interesting uncommunicative morning announcements, taking great care to Advise us about the weather (surely that's the only thing that is of real interest on a transatlantic crossing). visible about the ship and very friendly and personable – I suggest this guy is heading for the top! Now the down side or negative points. Our principal reason for continuing to choose celebrity probably the quality of the food.. and the food here – including our favourite restaurant Blu .. was good but by no means exceptional, and on some occasions disappointing. Blu was still good – enjoyable and I would certainly choose to travel Aqua class for this reason alone. However, after a few days the "imagination" or creativity seemed to fade and many of the course choices seemed predictable. On a couple of occasions we were told by the waiting staff not to have a particular course as it was dry/disappointing or whatever .. I think there is a problem with the distance between this restaurant in the kitchen (we were told its three decks away) The Oceanview cafe was disappointing. firstly, I was extremely surprised to find that whenever we seem to turn up for a late lunch or late breakfast there were large sections closed or in evident transition – plus the choices were simply not very good. When compared to the Oceanview cafe on the solstice class ships, 9Hardly ever closed and usually spoiled for choice at every occasion). We didn't eat in the MDR .. other than afternoon tea for Captains club elite .. okay personal gripe here .. forgive me, we love travelling to America and generally love all aspects of American service BUT there is only one thing that is important when making tea – is that the water MUST be scalding hot at the moment it hits the tea ... don't worry about milk first/ water first – just simply pour boiling water on tea leaves .. it's really that simple. Unfortunately, as often happens, afternoon tea covered every single conceivable angle except failing on the only aspect that is essential (that's the scalding hot water hitting the tea part) .. if you don't get that right, there's no point in offering a huge range of fancy sandwiches, scones with jam and cream, 10 or 20 choices of tea just make sure that Boiling hot water – hits tea... if you don't get that then please don't bother .. sorry, rant over. We dined in ocean liners on a couple of occasions.. and I'm afraid the levels discussed above were just about the same, okay but not exceptional.. My biggest gripe and general disappointment with Celebrity comes at the end – landing in Rome and returning to the UK, the only flight leaving on the day we arrived was at 10:40 AM from Ciampino airport, which is Rome's second airport. Regrettably, celebrity seemed only interested in offering assistance/transport to Rome's main airport Fiumicino. I approached the guest relations desk several days before we arrived in Rome, and was more or less told that I was "on my own" I had to press them really hard to ask if they could help me organise a taxi or private transfer and I was completely stunned to be told that they could at a cost of €240. I told them I felt sure that the taxi should not be that expensive.. the NOT very helpful lady insisted that they could only use their "port agent" and that's what he'd quoted. It took me 60 seconds to Google " airport transfers Rome" and get a quote for €119. The service was excellent, we were met almost as soon as we left the ship, pleasant taxidriver, smooth ride, generally better service than any we've experienced before (when booking with celebrity). So come on celebrity put the extra effort in having taken our leisure dollars of us and help us end our holidays conveniently! ... I'm sure we'll be back to travel with celebrity again, but, the few disappointments here will make sure that I keep my "eyes open" from alternative cruise lines .. I'm sure there are plenty out there. I have completed my post-cruise survey and asks celebrity to contact me about my specific disappointments... but, I'm not surprised to have not had any contact from them yet. Happy cruising Read Less
Sail Date: April 2015
The cabin was very nice. The cabin steward was good. The food on the lido deck was the worst we ever had on a cruise, this was our 59th cruise. The food in the dining room was average not great, we were told if we wanted better food, ... Read More
The cabin was very nice. The cabin steward was good. The food on the lido deck was the worst we ever had on a cruise, this was our 59th cruise. The food in the dining room was average not great, we were told if we wanted better food, go the specialty restaurant at 48.00 per person, what a rip off. We felt like we were an inconvenience when we tried to get a drink. We were told that Celebrity was a step up from other cruise lines. That proved to be wrong, it was at least two steps down. The cruise director was in love with himself, which we heard about the whole cruise. Embarkation went quickly and we easily got off the ship. Read Less
Sail Date: April 2015
First of all, let me provide a little background - my wife and I are avid cruisers and have taken several for the two of us over the past few years. In addition, many of my family cruise several times a year. We are both in our ... Read More
First of all, let me provide a little background - my wife and I are avid cruisers and have taken several for the two of us over the past few years. In addition, many of my family cruise several times a year. We are both in our 30's and have two children - ages 10 and 14. Our past cruises have always been with Carnival, which is known as a "party ship" and know for its bargain pricing, so we thought we would try something a little more upscale, since this was our children's first cruise. I am writing this review as I sit in the airport to fly home, so the information is still very fresh. My hope is to simply to provide future-cruisers like myself more information since it seems that the Celebrity website doesn't do a very good job of this - other than selling their additional products and excursions. Overall this cruise was very good, however I feel that the Celebrity experience did not live up to all the "hype" and "greatness" that other cruisers and their advertising has expressed. I had the expectation that Celebrity was more "upscale" and "finer" than other cruise lines - even their website says "Premium Cruise line of the year" - however I no longer believe that. Let me say, however, it's not that we had anything really bad, it's just that compared to our other cruises (with Carnival), I had expected this to be "much better" and it was "just average" and in many areas I feel that the Carnival line excelled as follows (from my customer survey which I sent to Celebrity): ROOM STEWARD / SERVICE: Although the service was fine, there was nothing exceptional about it. Many times on Carnival ships, we have had an attendant who seemed to go above and beyond - for example - one time the Carnival attendant noticed that I had some drinks in a box and took the liberty of providing us with an ice bucket and each night he pre-chilled the drinks. Another expectation is the towel-animals you normally receive each night - on this particular cruise, we only received towel-animals on 3 of the 5 nights! A bit disappointing, especially for my kids who look forward to seeing what new animal we will have each night. On other cruises, I have also had stateroom attendants who went above and beyond to make the room "extra clean" (doing things such as discarding old programs, hanging up our personal clothes and/or towels, etc.) Not so on this cruise. Although we did not experience the "exceptional" service, I will say that the room was kept clean, beds were made, and each night the beds were turned down, towels freshened up, and after I had to ask for the ice service, it was taken care of each day. One thing to note (see cabin review below) is that the cabin (an ocean view state room on the 2nd deck) was actually much larger than I expected and the way they have the bunk-beds configured for the kids actually worked out really well. FOOD QUALITY / SERVICE: Once again, if I had nothing to compare to, I would have said the food quality and service was just fine, however given my past experience with Carnival, I had expected much more from Celebrity, which I don't believe I received. The quick-service buffet, "Ocean View Cafe" was very good, although many times it was frustrating because it took so long to get served - especially at breakfast. For example, there was ALWAYS a line to get fresh waffles, because they are made only a few at a time, which is quite typical for a restaurant. However, due to the way the buffet was arranged, you had to stand in the same line for things like French Toast and Pancakes, of which there were PLENTY of. The was true for the omelette stations, however there were plenty of those. The main problem is that the position of the omelette stations caused the line to back up around the buffet and thus blocked other self-service items (i.e. fruit) which normally wouldn't require such a long line. The other MAJOR problem with the Ocean View Buffet / CAFE is that their service closed really early. Another interesting thing was that there was only ONE pan of hash-browns on the entire buffet! I do not understand why you would have only one of ANY item. I realize that sometimes there are specialty areas for specific foods (i.e. English breakfast or foreign foods, but I don't believe that is the case with something as popular as the american hash-brown!) I understand that they can't keep a full buffet, but on past Carnival cruises, usually there is at least one or two lines for things such as PIZZA and PASTA that are open VERY LATE (usually at least 2 or 3 am) - again, not the case on Celebrity. There as a pizza and pasta line that stayed open, but many nights they were closed by 12 pm. Again, nothing really wrong with that, just not what we were expecting based on our past cruise experiences. Regarding the formal dining room - again the service and food was "ok" but not exceptional. The food was decent but nothing exceptional, however each night the food presentation was very nice and everything tasted great. Portions were also fine for most meals, and of course, you can always order seconds if you wanted it. We didn't try any of the premium dining - perhaps you just have to pay more if you want the exceptional food and service the other cruise lines offer. Overall, my main disappointments were: 1. It seems that the buffet service could be better organized in order to facilitate allowing guests to more-quickly serve their food while separating the ones who are willing to wait for special items such as waffles or omelettes, rather than clogging up the rest of the buffet line with guests who are only waiting on one specific item. 2. No 24/7 food service (except room service) and no 24/7 ice-cream 3. No Steak and Lobster night (as we have seen on EVERY cruise we have been on in the past) When we asked the waiter about this, we were told that they "do not do that anymore on the shorter cruises". 4. Service was slow at times which could probably be alleviated by having common items such as coffee, tea, and sodas located in the main dining room rather than having wait staff traipsing all over the ship. DRINK PACKAGE (ADULTS): I would HIGHLY recommend the drink package if you drink alcohol at all. This was probably one of the better deals on the ship - about $50/day for the premium package and it covered virtually everything we needed. I think one of the few things that wasn't covered were the premium wines (they have an entire wine cellar on-board but we did not partake). Both my wife and I did have a glass (or two or three) of wine EVERY NIGHT at dinner, which was covered and we had PLENTY of cocktails and liquer shots - all covered. I do recommend upgrading to the premium package because many of the cocktails (for example, the "pomegranate martini" which was featured on the first day) were not covered. However, once we upgraded our package, we never had to worry about it the rest of the cruise and we just drank as much as we wanted. However, CHECK YOUR BILL because we were charged for a few drinks during the cruise, even though we had the package. They happily removed these charges once I pointed them out. NON-ALCOHOL DRINK PACKAGE (KIDS/TEENS): Once again, we weren't really sure about this, but if your kids drink many sodas, I would highly recommend the CLASSIC package. For us, that package covered everything the kids needed and allowed them to receive sodas and many non-alcoholic virgin drinks (i.e. virgin pina colada). My teenage son even enjoyed a latte now and then and several red-bulls which we didn't think were covered but they were. ON-BOARD SHOPS / PROGRAMS: I don't know about other cruisers, but myself and my wife don't usually do a ton of shopping on-board, however it is nice to know what to expect. The Constellation has an entire floor (Deck 5) dedicated to tax-free shops including things such as Jewelry, Bottled Liquor (to take home, you cant consume it on the ship), Perfume, High-End Make-Up and Cosmetics, High-End Clothing, and a unique store which sells Apple products such as iPads and Apple computers. Almost every night they have a drawing / raffle of some sort with the idea being to get you to come in and see their merchandise. I don't know about the higher priced jewelery (i.e. Levian Dimaonds) whicn they say are some of the "best prices in the world" but in my opinion many of the deals were OK, but not that great. We compared several of the liquor prices to those of a typical liquor store at home in the US and in general you probably save 5%-10%. If you are a bargain shopper, then many of the "inexpensive" jewelry items can be purchased at a regular department store such as Macys or Kohls when they have their sales and you would probably save more. As for the expensive jewelry, I know several people who have bought things on cruise ships, but my personal feeling is that I wouldn't make an investment with a store i can't easily go back to if I have a problem - regardless of what promises they make. I don't have any personal experience but I'm not overly excited about handing thousands of dollars over to a "company" (remember the on-board stores are not owned by Celebrity) I know very little about; however there were LOTS of people buying so I guess their sales strategy is working. One thing that is a good value are the $20 watches and bracelets, but they don't go on sale until the last day at sea, so wait if you can. The same watches will be $100 during the rest of the week but for $20 if something breaks - who cares? ENTERTAINMENT: In some ways, the on-board live entertainment was incredible. In comparison to Carnival, Celebrity has several live "production shows". On our past cruises, carnival only had one. The production shows themselves had great value and were well done. I highly recommend the late-night show "Illeria" and don't be offended by their "adults only" warning - there is no nudity but there is some off color humor so don't ignore the warning completely and certainly don't let your kids go. The Cruise Director "Alejandro" was AMAZING and probably the BEST PART of the entire cruise! My biggest complaint was that we have come to expect more entertainment and activities (i.e. game-shows, trivia, etc) and while there was some of this, there was not a-lot. For example, on our first sea day I think they had one trivia session, and one BINGO compared to Carnival ships which have several of both. Most likely, this is because Celebrity cruises typically attract an older demographic, but if this is the case, then you should make that more obvious so that younger family cruises like myself know what we are getting (or not getting) before we select a cruise line. This was something I found very hard to find any information about. They also had very little to do for "late night". Typically the last show was at either 9 pm or 10 pm and all the "older" people head off to bed. However, if you're like us and ready to do something your options are either a) spend money in the casino or b) head up stairs and party/dance in the reflections lounge. While these are both fun choices, it would have been better to have had a late-night comedy (we did on Carnival) or trivia (also Carnival) for those of us night-owls who want something to other than dance. i was also very disappointed that the pools closed at 10 pm - it would have been really nice to sit in the hot-tub at 11 or 12 or 1 am and enjoy the coolness of the evening, but no such luck. CHILDREN'S ACTIVITIES: Along the same line, I think the biggest problem with this area was that the cruise was not prepared for so many young cruisers. The kids club was good and our children did participate, however there were many times when my kids said that they were "bored" because there wasn't much going on. I think the biggest area of improvement might be the number and level of activities offered for children as well as families. My 10 year-old daughter did participate in most of the kids-club activities, and for the younger ones, it seemed like a great baby-sitting service. One thing that is neat is that you can give kids 9 and older permission to "check themselves in and out" so you don't have to if you desire. We did this and it was good because she could come and go as she pleased and if she wanted to see the show, then she could simply meet us at the appropriate time. My 14 year-old son however didn't get into the kids activities AT ALL. He went the first night, but was terribly bored (they do have consoles such as the X-box and a few other things like that). The good news is that he found a group of friends that were his age and we didn't really see him much after that. Just know that many of the teenage kids felt the same way, so their weren't many of them in the teenage "x-club" after the first night. SUMMARY: Overall, the Celebrity experience was OK and we all enjoyed our vacation, however I will most likely NOT be selecting Celebrity for future cruises (especially with their premium pricing) until I am able to better understand and receive the "premium" value I should be getting from a line that touts themselves as an upscale, 1st class line. Read Less
Sail Date: March 2015
I am currently on my 3rd day of a 5 day Western Caribbean cruise. As a frequent Celebrity cruiser, I find I am always comparing once ship to the other in the Celebrity fleet. Although I am enjoying sitting on my veranda and just ... Read More
I am currently on my 3rd day of a 5 day Western Caribbean cruise. As a frequent Celebrity cruiser, I find I am always comparing once ship to the other in the Celebrity fleet. Although I am enjoying sitting on my veranda and just relaxing, this ship is a bit disappointing in the fact there are a lot of holes in the areas of service. Something is not right. The staff does not appear to be very happy. There is no attentive service at the Martini Bar lounge as on the larger ships. Last night, we waited 20 minutes before I finally went up to the bar and asked for a drink in the lounge. As there was not space at the Martini Bar, we sat in the lounge area and expected to get service there. Wrong! Celebrity has also cut out the offerings of snacks with your drinks. I have heard from other passengers that the 1-2-3 GO! promotion is so overwhelming, that the staff cannot handle the demand. Whether or not this is true, I don't know but the service level is not up to the usual standards. Dinner the first night was at the Murano Steakhouse specialty restaurant. Usually, Aqua Class guests get 50% off on the first night of the cruise. When we asked for the discount, we were told the discount was never 50% but instead we would get 30%. This is totally not true as I have sailed on Celebrity enough times to know this is not the case. We noticed also that the offerings were not as nicely presented as on the larger ships. Other than that, the food was excellent. Last night's dinner at the Ocean Liners specialty restaurant was reserved on-line. When we showed up at our designated time, 7:00, there was no one at the hostess stand to greet us. We waited about 5 minutes before the wine steward escorted us to our table, except, there was no table available. We just stood in the middle of the dining room no knowing what to do. The maitre d' then seated us at a "temporary" table until they carried in a table and set the place settings. The maitre d' was extremely apologetic and made good for the error with a glass of champagne and the offer to come back one evening for a free dessert. Then the dinner came....rack of lamb that was cold, inedible and tasteless. We sent both of our entrees back and went for the lobster instead which was great. The food as a whole is very good. The buffet is nothing like the Solstice class ships. Crowds hovering over the traditional buffet causing traffic jams and a limited selection on port days. Although Celebrity's attempts of "Solsticizing" their smaller class ships to offer similar amenities as the larger ships is a "good" attempt, you just cannot put all the Solstice class ships' amenities into the smaller ships. It just does not work. I'm sailing on the Summit in June. I'm expecting a similar experience on that ship. We'll see. Read Less
Sail Date: March 2015
First a little background. My husband and I sailed on the Constellation March of 2014; we had a fantastic time. The service, food and entertainment was top notch. We were amazed at the quality of food in the Oceanview Café and the ... Read More
First a little background. My husband and I sailed on the Constellation March of 2014; we had a fantastic time. The service, food and entertainment was top notch. We were amazed at the quality of food in the Oceanview Café and the personality and care paid to us in the main dining room. As a result, I was expecting a similar experience for my recent girls cruise. Unfortunately, this was not to be. This time around I found the buffet area to be totally uninspired, very little flavor in most dishes. The roast beef, once my favorite item served, was tough and full off fat. I was embarrassed that I "sold" this cruise ship and Celebrity's food to my friend as being better than Royal Caribbean. Needless to say, she was unimpressed. The waiter and sommelier in the main dining room were fine, nothing special. In the past, on Celebrity and every other cruise line I've sailed, the waiter will speak with you at the end of your meal and provide information on the operating hours of the dining room for the next day, summarize any special events, etc. Not once did our waiter take the time to offer this. Finally, the largest disappointment was the entertainment, or lack thereof. Not withstanding the main theater, there was little to no live music playing during the day or night. This is unacceptable given the number of beautiful lounges and public spaces found throughout the ship. No games, no trivia, nota. Because my first experience on the Celebrity Constellation was so incredible I may very well book another cruise with Celebrity, just not on this ship. Perhaps they are focusing their efforts on newer ships and/or longer voyages. Next time I need a quick getaway I will stick to Royal Caribbean. I've booked my third Halloween cruise on the RCI Enchantment of the Seas. I highly recommend it! Read Less
Sail Date: March 2015
I've been on over 15 cruises, and most recently a transatlantic on the Connie. This 4 day cruise had an entirely different feel to it, passengers were younger, drank more and the energy was a bit frenetic. Services on the ship seemed ... Read More
I've been on over 15 cruises, and most recently a transatlantic on the Connie. This 4 day cruise had an entirely different feel to it, passengers were younger, drank more and the energy was a bit frenetic. Services on the ship seemed to be minimized: no education at sea, Michael's pub is now a private club, no brunch buffet, food options and size of portions in the dining room reduced. Now plastic mugs in the dining room proudly display advertising, and flatware in the dining room did not always match. There were few books in the once good library. As always, wait staff and cabin attendant were first rate. Ship was clean, and carefully cared for.It is getting to look a little ratty in places. One sour note, this was a "NY Jets" cruise, something I didn't learn until after booking. Should not have been a big deal, but the room they reserved for there after dinner functions, was part of the space of the wine bar, where the classical duo were booked to perform. I'm a classical music fan, and was hugely disappointed that listening to the music proved to be impossible. Guest relations tried to help, but the management did not seem anxious to correct the situation. I will go back on the ship, but not a 4 day cruise. Read Less
1 Helpful Vote
Sail Date: March 2015
This was my second cruise with Celebrity, but I think I set myself up for disappointment by my first cruise being a 12 day Mediterranean on the brand new Solstice back in '09. The Solstice was amazing, and the Constellation was a bit ... Read More
This was my second cruise with Celebrity, but I think I set myself up for disappointment by my first cruise being a 12 day Mediterranean on the brand new Solstice back in '09. The Solstice was amazing, and the Constellation was a bit of a disappointment in comparison. I chose to go with Celebrity because it tends to be a more classy crowd, older, not so many kids, etc. Well, this cruise was overflowing with trashy, loud, disrespectful college kids on Spring Break. We heard that there were 1000 passengers on board between the ages of 19-25, and it was obvious every where you went on the ship. I realize Celebrity isn't going to turn away paying passengers, but I do not feel that they did a good job of enforcing rules - especially the dress code. At one point I saw a group of college girls in thongs sitting in the cafe with no cover ups. Bare bottoms on the chairs. No one said anything to them. The college students completely took over the pool area every day and there was no chance of anyone over 30 making their way into the pool without being subject to MTV-style gyration and language from the kids. On day one, after being on the ship for about 30 minutes we already saw frat guys walking through the cafe bare-chested, beers in both hands. Aside from the Spring Breakers, here are my thoughts: Activities: Pretty limited. A lot of them seemed to be shopping related. I did not find any that really interested me. Service: My room steward was great. She did an amazing job. Most of the crew I encountered were friendly, but not overly-so. The service at dinner was pretty slow. We had the open dining with a different waiter each night. Excursions: Did not do any of the excursions Embarkation: It went smoothly and was fairly quick. I was a bit put off that the porter asked for a tip before we even had a chance to offer one. Cabin: Had a Veranda cabin on the 7th floor. It was adequate, but nothing fancy. The cabin definitely showed wear - the bed skirt was torn and stained. Stains on the carpet. I think the rooms could be updated. I did appreciate there being plenty of storage. Dining: Mediocre at best. Every meal we had, our thought was "this is okay..." I wouldn't say any of our meals were excellent. Just adequate. We did not try any of the specialty restaurants thought. Our service was actually pretty slow each night. Entertainment: Very enjoyable. Jayne Curry from the UK was fantastic. The comedian was pretty funny, and there was a magician who was very impressive. Disembarkation: Quick and smooth. We were told to be in our waiting location at 8:30, and we were off the boat, through customs and checking into the airport by 9:30. Overall - I would sail Celebrity again, but probably not the Constellation, and never ever during Spring Break. Read Less
Sail Date: March 2015
For our honeymoon, we booked an aqua class room which included some amenities we looked forward to utilizing including: 1) access to the Persian Spa, 2) expedited disembarkation, 3) Quieter/more private room with decent sized veranda or ... Read More
For our honeymoon, we booked an aqua class room which included some amenities we looked forward to utilizing including: 1) access to the Persian Spa, 2) expedited disembarkation, 3) Quieter/more private room with decent sized veranda or balcony. We choose celebrity because we wanted something nicer then a Carnival or Royal Caribbean and thought the service and quality of food would be better on Celebrity. In the past, we have cruised Disney, Princess and both Royal Caribbean and Carnival, so we felt we had the right expectations. The good: 1) the room is a great size for a cruise and the balcony was roomy enough for us to lay out and enjoy breakfast. 2) The aqua class rooms are located in a very quiet area of the ship. Ours was on the 11th floor just under the basketball court. We never really heard anything from that level and certainly not at night. UNFORTUNATELY, it was apparently spring break for some FL and NC colleges and there were a few hundred students raising a ruckus - including finding their way to the 11th floor at 3 and 4 am several times. The bad: 1) The service was consistently horrible. We were really stunned and disappointed about this. We saw bartenders yelling at customers (not the spring breakers), staff who were rude and disrespectful, and just plain miserable. I've never experienced such wide-spread bad service; 2) the website is misleading and there were several points that were incorrect; 3) Despite having the premium drink package, we were surprised how many times the cruise policy required that we be charged for beverages including when ordering sodas via room service and any use of the in-suite bar. We made sure to order our wine by the glass to avoid bottle charges; 4) There were not as wide a variety of things to do as we have experienced on other cruises - it is clear that cruise lines are cutting back everywhere and adding more and more fees to lots of onboard things. 5) The food in Blu (the exclusive restaurant for aqua class) was consistently very good. The service was not as good as the service at Tuscan, but the food is better in Blu. The food in the main dining room was worse then average. We ate there for lunch once and after that stuck with Blu for dinner and the Oceanveiw or room services for lunch. 6) The advertised expedited disembarkation is a joke. We received no information about disembarking and made several calls to try to figure out what we needed to do and how we could use the expedited service promised for aqua class guests. We ended up heading out with about 500 folks -- not very expedited. There are a lot of cruise options and we will choose something other then a celebrity cruise next time.   Read Less
Sail Date: March 2015
This was our 2nd Celebrity cruise, the first being on the Solstice. Our overall experience on the Constellation was a disappointment compared to the Solstice. When we arrived to our cabin we were surprised that the sheets had torn spots ... Read More
This was our 2nd Celebrity cruise, the first being on the Solstice. Our overall experience on the Constellation was a disappointment compared to the Solstice. When we arrived to our cabin we were surprised that the sheets had torn spots and the bathroom was not as clean as it should have been. The food was average to below average with the exception being the Tuscan Grill which was above average which is to be expected as there is an up-charge to dine there. There were not enough servers in the pool area and you usually had to go to the bar and wait for at least 10 minutes to get a drink. The fancy deck chairs had tears in the cushions. There were not hardly any on-board activities during the day. On the positive side, the staff was attentive and always friendly. Our experience on the Solstice was great with no complaints, maybe because it is a newer ship. Read Less
Sail Date: March 2015
My sister and I traveled on the Constellation for a five-day cruise with port stops at Key West and Cozumel. We are 50ish, live in different areas of the country and don’t see each other very often. This cruise was to celebrate an ... Read More
My sister and I traveled on the Constellation for a five-day cruise with port stops at Key West and Cozumel. We are 50ish, live in different areas of the country and don’t see each other very often. This cruise was to celebrate an upcoming birthday. Cabin was on deck 9, mid-ship, Aqua class with balcony. These cabins have large overhangs because the Ocean View Café and Pool are overhead. We like shade and it worked great for us. It was not noisy. The balcony had two chairs and a small table. The cabin was compact but comfortable with a sofa, night stands, ample storage, good lighting, and a nice bathroom with shower that had a glass door, not a curtain. Water pressure and temperature were great. The beds were a tad firm and the only detail spoiling the overall effect were some tacky dust ruffles that were made from cheap fabric and had stains and rips. Our stewards were Ased and Rudi, hardworking Indonesians that always greeted us with a smile. Embarkation and disembarkation were very smooth. We flew in the night before and the following day we arrived for embarkation at around 12:30 p.m. and were on the ship 20-30 minutes later. Cabins were ready at 1:30. For disembarkation, my sister did self-assist checkout and I had an excursion and both processes moved smoothly. Food: Celebrity has a reputation for its cuisine and I am a bit of a foodie and was eager to try this line for that reason. As Aqua Class passengers, we had had access to Blu, and we ate dinner on our first night at the Ocean Liners restaurant. We opted for the “five senses,” five-course dinner with wine pairings. Three courses would have sufficed. By the second course we were leaving some on our plates. The wine pours were also generous and the wait staff was both attentive and unobtrusive. Between the two of us we sampled the lobster bisque, the mushroom risotto (amazing!), the pork belly, the phyllo stuffed with Roquefort & pear, the French potato-crusted turbot, the venison, the Grand Mariner soufflé and the cocoa cake. All were fantastic save the soufflé, which was overly sweet and had the consistency of a wet, rubbery marshmallow. Unfortunately, both my sister and I were plagued sequentially by gastrointestinal issues beginning on the first night of the cruise. We were unsure of the cause, but behaved responsibly and stayed in our cabin until active symptoms disappeared. This did mean that we only had one breakfast at Blu and one or two dinners, respectively. Everything we did have was well prepared, light and tasty. The two-top tables are set relatively close together but we are social and enjoyed getting to know the diners near us. The staff are wonderful, including the unfailingly cheerful hostess, our waiters, and the helpful sommelier. We did not eat at the MDR although we did check out the menus to see if anything struck our fancy. They seemed like pretty typical cruise food, nice but unexceptional. Café al Bacio – I only had coffee drinks, not pastries or gelato. They were expertly prepared. The singer and guitarrist, Roberta Amaral, was very pleasing, performing a mix of softer cover tunes. Ocean View Buffet – This was disappointing in many respects. Food is subjective but to me the buffet’s offerings did not vary much from day to day and seemed rather bland. It had limited hours, shutting down from 10:30-12 and then again between 2-5:30. During the interim, your choices were burgers, hot dogs, pizza or pasta, and ice cream. Room service was more of the same plus chicken soup. As we were restricted to plain food, we did notice that whole fruit like apples or bananas was only offered at breakfast. Also, while not providing trays might reduce waste and provide a classier feel, it is awkward to carry a beverage, utensils and plate in one trip. Desserts didn’t really tempt me and the bread was fine but nothing I couldn't resist. Drink package: the “classic” package was included with our fare. This included wine by the glass up to $9, cocktails up to $8, beers up to $6, coffee drinks, all non-alcoholic drinks and soft drinks, and one type of bottled water. It was very difficult to figure out what was included and you had to ask each and every time if your selection was included. I suspect this is by design as one is constantly encouraged to upgrade to the premium package for $11.80 more per day and thereby avoid having to ask inconvenient questions. As I’m neither a big nor picky drinker and I’m not shy about asking questions, I stood firm. But I found it mildly annoying. By the way, Crystal Geyser bottled water is included, but no other brand is. UNLESS, you try to order bottled water from room service and then none is included. Unless you want to upgrade to Premium. Seriously, Celebrity? Having to wander about looking for bottled water when my sister was ill just seemed really petty. Sorry. Public spaces: the Reflections lounge on Deck 11 is gorgeous, the pool deck seemed too small to accommodate all passengers, Rendevous Lounge is plush and dark, Café al Bacio has great light and fun seating. The library is very nice but seemed to have almost no books in English. Perhaps they might want to revisit the honor system for checking out books? The fitness center looked spacious and well equipped but due to health issues, we did not partake. As Aqua Class passengers we had access to the Persian Gardens (very pleasant). My sister booked a scrub and massage in the spa and considered it a good value. The theater is very classy looking. We didn’t see any shows because we were feeling poorly and didn’t want to risk exposing other guests to possible contagion. Excursions: We booked the Key Lime Bicycle Tour in Key West through the ship. Only I was able to go. I thought it was excellent value and I highly recommend it. We were greeted at the pier and brought to the bike shop, fitted with fat tire bikes and helmets and off we went. Our guide, Sarah, led us to sites of importance – the Audubon House, the Hemingway House, the little White House, an above-ground cemetery, a couple of beaches, a pier, the main bar and souvenir drag (Duval Street), a Maritime Museum, and a hangout for the local roosters. She was very informative about the history of the island from the Spanish period to the present. After covering 5-6 miles, our tour concluded with a delicious slice of Key Lime pie. We booked privately in Cozumel. Upon disembarkation I took the Everglades tour. This was pretty standard - decent but not outstanding. There was a bus ride with perky commentary, a short air boat ride through the reeds (yes, we did see gators) with an engaging guide, viewing of caged animals, the chance to hold a baby gator, the obligatory visit to a gift shop, and the opportunity to buy gator bites. We were then driven back to the airport to catch our afternoon flights. Spring Breakers: If Celebrity wants to maintain its reputation for “modern luxury,” it might reconsider its policies toward students on Spring Break. I heard that Celebrity had booked a block of 60 rooms to students from the University of Central Florida and in combination with the 1-2-3 drink promotion package, it was a recipe for chaos. I am not talking about young people cutting loose and having a good time. And for the record, there were many young adults who behaved appropriately. All told, there were several hundred students on board. They took over the pools and hot tubs, brought bottled beverages into those areas, threw glassware and plastic ware over the side of the ship, defaced areas of the ship, ran up and down the hallways at all hours, making noise and banging on doors, passed out in the hallways and in the elevators, and bragged about smuggling drugs on board to sell to defray the cost of their cruise. At least one passenger was escorted off the ship in Key West, allegedly having been arrested in port. At muster drill, a shirtless barefoot man kept trying to leave while it was in session. I noticed an unusually high incidence of cabin issues – backed up plumbing, steam cleaners, etc. I could go on, but you get the idea. The crew, to their credit, maintained their professionalism in the face of consistently rude behavior. The captain made repeated announcements regarding dress code, basic rules of conduct, and the illegality of underage drinking. Security in the evening was augmented. Yet, it seemed like more talk than action. I saw officers who went past the pool area in view of flagrant violations and did nothing. To some extent, this course of events could have been predicted. I strongly urge Celebrity to consider adopting the policy of restricting unlimited drink packages to passengers above the age of 25 during the month of March, as other cruise lines have done. It really would be in their best interest, assuming they want to preserve their reputation as a more upscale line. Conclusion: my sister and I are pretty easy-going and we were able to adjust our expectations and we had a good time. The ship is large and one can always find congenial surroundings. A cruise is a cruise, after all. The weather was nice. We had many good moments and will be able to laugh about the less good ones. I met some great people and the crew were some of the most patient, friendly, hard-working people I have ever met. I hope this review, both the pros and cons, will be helpful to others.   Read Less
Sail Date: March 2015
This cruise left from Ft. Lauderdale, FL and included stops in Cozumel and Key West, FL with two days at sea. We traveled in Concierge class cabin 9201, dead aft. Basics We have been on several cruises but they are usually secondary ... Read More
This cruise left from Ft. Lauderdale, FL and included stops in Cozumel and Key West, FL with two days at sea. We traveled in Concierge class cabin 9201, dead aft. Basics We have been on several cruises but they are usually secondary vacations for us (home base is St. Martin for vacations). They include everting from the RCL behemoths to the 90 person Paul Gaugain Tere Moana (quite the experience…). We are late fifty’s early sixty’s but we vacation younger than we are. The other big thing to understand about this review is spring break…we had at least a couple hundred of these fun loving kids on board…seemed odd for Celebrity. This would be a good time to note that a lot of crew onboard seemed to be new or very inexperienced (maybe a training ground/). Embarkation We had stayed for 5 nights at the Marriott Harbor Beach Resort which is quite close to the cruise port (really nice facility). We took a taxi for the short ride to the pier. After a short bit of confusion we were directed to the embarkation area. Inside, there was some confusion about Concierge versus Aqua, Suite, etc. but I eventually followed the signs to our deck area (deck number). We did the normal sign this and look into the camera but I would give celebrity a 7/10 on this process. It was quick but not obvious or comfortable. To be fair, I have been in higher classes where they stick you in a small, hot room trying to be “special”. Cabin We were on deck 9 directly below the Ocean View Café and the bar behind it which means that you hear every chair being dragged over the deck. Overall I think that this was a minor annoyance. You could go 1 deck lower and avoid it if you want but that makes you 1 deck further away from the activity. The balcony on this room is not to be believed. One previous reviewer said it was almost as big as the room and they were not far off. There were no less than 4 chairs, 1 lounger and 2 tables and they were not crowded. If you were a person that just wanted peace and quiet, this is your location. As you might suspect, however, it was not completely private… I noticed no engine noise or vibration. I will also note, however, that there was little breeze (we had very calm weather). Otherwise the room was a bit tight but no issues, for the class of travel. Overall I would give the cabin a 9/10 for value and location. Most of the daytime action is on deck 10, one deck up and the dining room in directly below you. The buffet and aft tables are 1 deck up along with the aft facing bar. Food Food, OK we had just spent 5 days in Lauderdale and had some good meals. Add to that we are SXM food snobs. Overall, I give Celebrity 6/10. Food in the main dining room was above average and service was great if occasionally confused (we had any time dining). We had to wait 4/5 nights for a table but when we got the table it was in a nice location and the wait was not long. I have no way of knowing if Concierge class helped us. The buffet was the buffet, no better or worse than other ships. We did not partake of the specialty restaurants that were outrageously overpriced. We even saw two occasions where they were hawking them in the bars (I want to say $30-50 per person). In my opinion, if you want to sell an upcharge when you main dining room is good, you need much lower friction ($10-25). I think that Norwegian does this much better. Bar / Lounges We learned early on to stick to the bar behind the buffet on deck 10. On our cruise with the spring breakers, the pools bars were 4 deep anytime but port days. Many of their other areas were totally underutilized (few bar tenders, no music). We also felt the liquor packages…bar service was slow and unenthusiastic. This is a huge difference from a few years ago where the bar servers were everywhere. We had a package that Celebrity gives out regularly these days on at least some of their ships. In 5 days I saw 2 people sign for drinks which means they didn’t have a package. In the old days they charged you a lot but poured a decent drink. Now it is by the book so I think the non-package folks are getting taken if they do much drinking. The Martini bar was the most popular bar on the ship but I think mostly because that was the only place you could really take advantage of the premium liquor package. It was fun and we went there once to use up our on-board credit but you are a better man than I if you could take 2 of these triple martinis, yikes. Overall, it saved us a lot of money to have been given a package but I don’t think it has improved the experience (I won’t go into the fights in the dining room and it wasn’t the spring breakers). Once they have your package money what is the incentive to serve drinks, let alone with any style…just saying. Entertainment We thought that the shows in the Celebrity Theater were very good but again, we saw little other entertainment. Granted, we were not up past midnight but I have been on many other cruises where they managed to provide an all-day experience. This was a major disappointment. In my search for the perfect cruise I have been looking for a combination of some serenity and good entertainment RCL is still the best for entertainment but forget serenity. This cruise provided neither. I have a plan but will save it for the next review… I don’t want to pile on here but I will use the advantage of the lounge at the very front of the ship…very similar to a RCL crown lounge. Great location and beautiful room but not open until 5 PM and for 4/5 days it was reserved for the whales from 5-7 PM and after dead for 2 hours after. Huge waste. Excursions We did none…have been to Cozumel and Key West many times. Just not the reason we cruise. Dis-Embarkation This was a bit of a cluster. I will admit that on most cruises I felt kicked to the curb when the party was over (suite on Norwegian was an exception). We requested priority dis-embarkation, per the class and were told to go to a certain area. On previous cruises with similar classes, there might have been 50 people in the lounge. In this case there were 300 or more. They overflowed the space and I noted one person showing up and saying “we are suites” and they were told to get in line with everyone else. We got through the process quickly (45 min.) but if were paying top dollar, I would not have been happy. For my class of travel I would give them a 7/10. Conclusion OK, this was a short cruise on an older ship but I think Celebrity is struggling to find a spot for themselves in a crowded market. On this cruise, they did nothing particularly well…or badly. This is not the way I would want to sell my company. On our previous tour with them many years ago I felt they were upscale…not so much on this cruise. So this was a really good, average cruise for us. Maybe we have been on too many cruises to have our socks knocked off and there is nothing wrong with an experience that is a solid B-. Your mileage will most certainly vary…   Read Less
Sail Date: March 2015
My wife Leslie and I have cruised on 4 Royal Caribbean ships, one Princess Cruise and one Carnival cruise. This was our first Celebrity cruise. In brief this cruise was great but there were some short falls. High points; Although older ... Read More
My wife Leslie and I have cruised on 4 Royal Caribbean ships, one Princess Cruise and one Carnival cruise. This was our first Celebrity cruise. In brief this cruise was great but there were some short falls. High points; Although older the ship was very nice, clean and well kept. It's didn't feel OLD. The room was clean and well kept. The pools were fun. Not controlled by the cruise line but we have PERFECT weather the whole cruise and the seas were dead calm. We didn't feel the ship rock the whole cruise. Low points; The entertainment was lack luster. The on board singers and dancers weren't as good as i have experienced on other cruises. Their shows were as follows. iHollywood was good, it was a great start, but the "land of make believe" show stunk. More precisely, the vocal harmonies were off, not good. The singers sang flat or sharp, it was very disappointing. They also sang during a Motown show at the Reflections lounge and the sound person butchered it. Singers were singing and their mikes weren't even turned on, it was very unprofessional. I'm a professional musician and this type of "mistake" should not happen. Especially considering this is what they do for a living, it's not their first show, they do it every cruise. (I'm including the sound person's performance.) Besides the singing and sound issues the whole fantasy show was bad, poorly written, poorly executed. 2 of the 3 guest entertainers on the other hand were very good. The juggler, Niels Duinker was OK, jugglers can only do so much. Ventriloquist Garteh Oliver was funny and surprisingly good, Singer Jayne Curry was a good singer and entertainer. Nothing special however still very good. Employee, customer interaction is not as good as I've experienced on other cruise lines and cruises. For example our room orderly didn't even introduce herself until the 3rd day of the cruise and then it was only because we happen to pass her in the hall. All other cruises we've been on the room attendant introduces themselves very early in the cruise, on the first day. Also the dining room staff was also a little bit detached compared with other cruises we've been on. All in all this was a very unipersonal cruise in regard to ship staff/customer interaction. Food, The main dining room - The food looked good in the main dining room however the taste was lack luster and the deserts seem to lack flavor. The buffet - Nothing special, average at best. The food was OK but one issue we had was the food stations were not copied on each side of the big buffet room. Basically we had to walk the whole buffet section of the ship to see all that was being offered. Because we didn't know this we spent several days of our cruise missing out on food selections. Bistro on 5 - This was the only specialty restaurant we went to and we were very disappointed. It took quite a long time for use to be served. We ordered crepes and when they arrived they were stone cold. Mind you this is a pay restaurant, we paid $7 each to eat there. We complained and they only charged us for one crepe, they SHOULD have not charged us at all. Unless you wanted room service you couldn't get food after 10 at night. The buffet was closed. The drink stations on the pool deck were closed so if we wanted something to drink after 10 we had to BUY something at a bar. We ended up filling water glasses and bringing them to the room so we could have decent water in our room without PAYING for bottled water. ($5 for a big bottle, $4 for a small bottle.) In regard to late night snacks we actually had to BUY a bag of of snacks to keep in our room so we could have something after the shows. Someone told me pizza was available all night, we never found it. On other cruise ships we could always find included (free) snacks. I know this all sounds negative however after taking 4 Royal Caribbean cruises, one Princess Cruise and One Carnival cruise we found this things to be disappointing. All those other cruises (with the possible exception of the Carnival cruise we took) did all these things much better than Celebrity. We would take another cruise with Celebrity however it would not be out first cruise line choice. I would choose Princess first, then Royal Caribbean, then Celebrity and lastly Carnival which we disliked on many levels. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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