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7 Helpful Votes
Sail Date: August 2018
We embarked the ship around 12:00pm, and our rooms weren’t ready until 1:00pm however it did give us a chance to explore the ship & enjoy the food. On the first evening the restaurants were super busy - so i would recommend ... Read More
We embarked the ship around 12:00pm, and our rooms weren’t ready until 1:00pm however it did give us a chance to explore the ship & enjoy the food. On the first evening the restaurants were super busy - so i would recommend booking or turing up early. However we did manage to find a table at the Tuscan restaurant where the staff were very friendly and accomodating & gave us very generous portions! The rest of the nights we ate at the San Marco restaurant (where we had to book each evening) but it did mean that we had the same waiters each night & they got to know us very well. Our main waiter Santosa, was extremely friendly & gave us recommendations each night on what to eat. By the last couple of nights he knew exactly what we liked to drink (so he would pre-order our drinks for us) and what our favourites were on the menu. He also referred to me & my family as Miss, Sir and Madame. For me personally, the friendly & generous staff in this restaurant were what made the holiday. Again, the rooms were lovely & not dated (i was warey of this as other reviews did mention it). Our room steward was again very friendly & helpful, making our beds each day & changing the towels twice a day. My family & i went on three shore excursions which were good. We went to Rome, Venice & Pisa. The tour guides were excellent, and had a lot of information to offer. The tours were well organised (on celebrity’s behalf), especially if you didn’t have a tour booked you could easily get off and on the ship to explore the cities. The only negative i would have is that the on board facilities are minimal and they could have more to offer, for instance a bigger swimming pool - but you do know this when booking th cruise! Overall, i had an incredible holiday & would particularly like to highlight the amazing staff on the ship as their friendliness and services were above and beyond what i ever expected! Read Less
5 Helpful Votes
Sail Date: July 2018
We were wanting to take a Mediterranean cruise and since I am a teacher, the summer months were the best for us. We compared other cruise lines but preferred the ports and the length of time in each port that the Celebrity Constellation ... Read More
We were wanting to take a Mediterranean cruise and since I am a teacher, the summer months were the best for us. We compared other cruise lines but preferred the ports and the length of time in each port that the Celebrity Constellation had to offer. The ship is attractive, well designed and not too large. There were always places you go go for some quiet away time, if you wanted. The pools were fun and clean. We would also like to commend the Constellation on how efficiently they were able to board and disembark passengers. We dined each evening at Luminae. What a wonderful staff, they have there. Russell was so friendly and efficient as the maître de; seating us quickly, quietly seeing what needed to be done and doing it. Our waitress, Eliza was so friendly and caring. She made excellent recommendations and we looked forward to seeing her each evening. Ryan was super fast with the breads and serving. His smile was contagious! Putra offered excellent wine and drink choices and always greeted us with a smile! The other staff were just as friendly and worked just as hard as our group. If we could give a 6/5 we would for the Luminae staff! The same goes for the hard working and attentive staff in Michael’s Club! Always a nice place to relax and unwind. We went on a tour in Dubrovnik (Riviera Cruise with Old Town Highlights and CableCar.) Loved our cruise on the sailboat to Dubrovnik. The city is gorgeous and our guide, Anna was great. I know that the tour is said to be moderate, but in the summer heat walking up all those stairs to the cable car (and there are way more than 70 or 80 stairs) is quite a feat. Perhaps having minivans as an option to take guests to and from the cable car could be an option. One man carried another man’s wheelchair up and down the stairs and my mom and sister struggled after having hip surgery. The views from the top were splendid, but we were exhausted! Our next tour was in Santorini ( Pyrgos Village with Mezes and Wine). Loved the winery and views from it. The wines were delicious as were the mezes! Would love to go back on my own. Pyrgos was a quaint and lovely village. Shop owners were friendly and helpful. The walk to the top was hot but manageable. Our guide was lovely and animated and very informative. The cable car down from Fira had a huge line. It’s unfortunate that was the only way back to the ship. Other ports visited were Corfu - lots of shopping and I heard the beaches were wonderful. Mykonos was beautiful and very accessible. Easy to get to and from beaches via taxi or bus. Excellent shopping and food, too! Naples - booked a private tour to Pompeii since Celebrity’s were all booked. It was excellent. Naples was a wonderful port to shop. Mom has been to Sorrento and the Amalfi coast before and says it is also great. Almost need two days here! All in all, we had a fantastic time and would like to travel on Celebrity Constellation again! Read Less
3 Helpful Votes
Sail Date: July 2018
There were four adults in our party. We chose the Jet Set Sail for the second time because we knew it would be an excellent start to our holiday, we were not disappointed, it was just as we remembered....& we will definitely do it ... Read More
There were four adults in our party. We chose the Jet Set Sail for the second time because we knew it would be an excellent start to our holiday, we were not disappointed, it was just as we remembered....& we will definitely do it again. Embarkation was smooth & we were pleased with our cabin which was kept very clean by our cabin steward throughout the holiday, a friendly young man. It was however very noisy at around 5am each day when the sun beds were dragged across the deck. As we were Aqua Class again we were in the Blu restaurant....definitely no complaints there. As usual we also dined in Quisine & Tuscan & both lived up to expectations. We didn't go to the theatre on this cruise as we were socialising with people that we had met & so missed many good acts. We did however visit the casino each evening, my guilty pleasure while cruising.... Lunch in the cafeteria was exactly the same each day so we quickly lost interest in that. Unfortunately too much time couldn't be spent round the pool due to the fact that there were so many unsupervised young children in the pools & hot tubs. We did try using the solarium but the same thing happened there...neither children nor parents paid any attention to the pool butlers when they were asked to leave. Definitely not enough security to back them up. It was like being on a Disney cruise without Micky Mouse. We will think twice before sailing on Constellation again!! I have ticked family cruise in the boxes below as this is what it appeared to be as there were just so many children. We have been on Celebrity cruises before where there were children, but all were well behaved with thoughtful parents. Read Less
Sail Date: July 2018
Really enjoyed this short cruise from Barcelona to Venice as Part of a longer holiday in Spain and Italy. Had a balcony cabin on deck 7 which had been recently refurbished and was very nice comparing well with our Aqua Class cabin on ... Read More
Really enjoyed this short cruise from Barcelona to Venice as Part of a longer holiday in Spain and Italy. Had a balcony cabin on deck 7 which had been recently refurbished and was very nice comparing well with our Aqua Class cabin on Eclipse the previous year. The cabin steward was friendly and helpful as were all the crew we encountered. Having been spoilt by the Blu restaurant we did find the MDR a bit overwhelming but really enjoyed eating from the buffet in the Sunset Bar for several nights instead. We had a lovely meal in Tuscan and would go there again but didn’t really get the concept in Quisine so would probably not bother with that on future cruises. We enjoyed most of the ports we called at on this cruise except Genoa as it was a Monday and most of the tourist attractions were closed. The info on the ship didn’t make you aware of that so after a very hot walk standing at the entrance of things we could have visited on a different day we took the open top bus tour and then got back on the boat! We did the Vatican Behind the Scenes Tour run by Celebrity which was very good but included a meal in a hotel near by. Unfortunately we were not impressed with the,quality of the food or service which was slow and wasted an hour of our short time in the city. We were left feeling we had paid a lot of money for something that we could have got far cheaper and better by finding somewhere ourselves. Neither was it a traditional Italian meal in a local restaurant that celebrity suggests you will get. Overall though this was another great cruise and we would use celebrity again Read Less
4 Helpful Votes
Sail Date: July 2018
This was our third cruise with Celebrity. It was a disappointment at all levels . It was a big step down from our experience from two years ago with Celebrity Equinox. This was a Mediterranean cruise . It was no entertainment on ... Read More
This was our third cruise with Celebrity. It was a disappointment at all levels . It was a big step down from our experience from two years ago with Celebrity Equinox. This was a Mediterranean cruise . It was no entertainment on deck in the evening. It was no fitness or other outdoor activities like the previous Celebrity cruise. It was a lack of service and amenities. It was also a big disappointment in food quality and diversity . Food that we enjoyed at the buffet in the past now we had to go to special restaurants and pay extra. My husband and I had classic beverage packege but to get your cappuccino you had to go to the 5 th floor from 10th floor in order to get it . It was no cappuccino machine at any outdoor bars and any other indoor bars except the 5 th floor. People who catered to us were great but not to many of them ... Many times I had to clean my table and waiters were no where to be found. Overall it was not a good experience Read Less
3 Helpful Votes
Sail Date: July 2018
This was our 2nd trip on this ship and the food was still amazing. It didn’t matter whether you ate in the buffet or main dining room the food was fantastic in both. Cabin was lovely with a nice balcony. Towels changed twice a day and ... Read More
This was our 2nd trip on this ship and the food was still amazing. It didn’t matter whether you ate in the buffet or main dining room the food was fantastic in both. Cabin was lovely with a nice balcony. Towels changed twice a day and cabin kept very clean and tidy by our steward. We travelled with another couple and our bookings were linked so we could eat together every evening. The service on the ship is brilliant and couldn’t fault it. The only thing that lets it down is the entertainment in the main showcase theatre, which is very mediocre. Having said that it wouldn’t stop me booking again with celebrity. The shore excursions are very expensive compared to other cruises we have been on and nothing that really appealed to us so didn’t book many. The pool staff need to keep kids out of areas where they shouldn’t be ie. the solarium. Read Less
8 Helpful Votes
Sail Date: July 2018
This was our thirteenth cruise and our first on Celebrity. We were expecting a step up from our other cruises which have been on Carnival, Royal Caribbean and Princess, but we were sadly and utterly disappointed! I am not sure what the ... Read More
This was our thirteenth cruise and our first on Celebrity. We were expecting a step up from our other cruises which have been on Carnival, Royal Caribbean and Princess, but we were sadly and utterly disappointed! I am not sure what the problem was but it seemed that every crew member, apart from our room steward, did not want to be there. They were uncaring, disinterested and, quite frankly, just going thought the motions. Not once were we referred to by name or made to feel welcome. On other cruise lines when you have visited, say, a bar for a couple of days, the staff know your name and your favourite drink...not on this ship. We thought the food in the main restaurant was very average, as was our experience at the Tuscan Grille Italian restaurant on the first night.One highlight was our meal in QSine, which, to their credit, was probably the best meal we had ever eaten at sea. The service there was good too. The nightly shows were also disappointing with all but two being the on board crew performing various songs and dancing. They too, sadly, were below par. Very disappointing and we will not be rushing back to Celebrity when others make much more of an effort! Read Less
7 Helpful Votes
Sail Date: July 2018
This was our first cruise and from the outset the travel agent we arranged through assured us we were comingin at a high level, with the Celebrity experience recognised as one of the best. He was right - everything about this cruise was ... Read More
This was our first cruise and from the outset the travel agent we arranged through assured us we were comingin at a high level, with the Celebrity experience recognised as one of the best. He was right - everything about this cruise was fantastic from start to finish. For months in advance I looked at every website I could find which carried information on the Constellation and published reviews. I tried to be as sensible as I could about those who posted negative reviews but have to admit to being a bit concerned about those that talked about a tired, old ship. In my honest opinion, and allowing for not having anything to judge by and accepting that some people may genuinely have had some issues that I am unaware of, this is a very unfair assessment. The ship was beautifully decorated and maintained. The staff from start to finish were friendly, helpful and attentive. The itinerary (which we picked the cruise for) was perfect and was made even better by the really lovely atmosphere on the ship. The food was exceptional and, while we stuck mainly to the Ocean View and San Marco, we did on one occasion (my birthday) take a meal on Sushi on Five. That was both fantastic and extremely reasonable for what we got - indeed the staff actually helped us select and in doing so made sure we did not over-order. Which takes me to comments about pushy arroaches to upgrade - not once in my experience. Somehow, and this is still unclear to me, the staff found out that I was celebrating a birthday and brought me a cake that they had prepared while we ate! All in all, absolutely perfect and I am hooked on both crusing generally and cruising with Celebrity in particular. A massive thanks to all at Celebrity! Read Less
6 Helpful Votes
Sail Date: July 2018
We chose this cruise for a friends 50th Birthday. We stayed in Venice the night before and it was wonderful. Arriving at the ship on a water taxi was amazing and embarkation was very quick. We were on the ship with a drink in hand within ... Read More
We chose this cruise for a friends 50th Birthday. We stayed in Venice the night before and it was wonderful. Arriving at the ship on a water taxi was amazing and embarkation was very quick. We were on the ship with a drink in hand within 15 minutes. The sail out from Venice was simply stunning. I had read in other reviews the ship was looking tired however I did not find this, I found the ship clean and well laid out. The cabin was small but clean and well looked after. We were anytime dining and the food in the marco polo was very good and the service was very good and the service was quick. The longest we waited for a table was 30 mins however it is possible to book in advance. We were given a pager and went to have a wee cocktail while waiting. The food in the self service dining area was varied and very good. I particularly enjoyed the outside eating area. I did not go to many shows but the one I did go to was a beatles tribute which was very good however I felt it would have went down well in the reflections lounge. The activities around the pool especially on sea day were very entertaining. The parties on the deck were also very good especially the silent disco. The service was on the whole very good however I felt the pool bars could have done with a few more staff.The ports we went to were Dubrovnik which we spent a few hours wandering around the old walled city, there was a shuttle bus. We had a ship day in Corfu. Santorini was just beautiful however the queue was quite long to get on the cable car. Mykonos was my favourite, it is a beautiful island which we spent walking around the shops and then spent a few hours at the beach. When we got to Naples we decided to go to Pompeii, we got a taxi and the driver waited 2 hours for us. However that was not enough time. Next time I will go on a ships excursion which takes you by bus and gives you 4 hours to walk around. There is also a guided tour ships excursion. If doing it on your own I would advise buying a ticket from the ticket office at the port which sold tickets to Pompeii which would save half an hour waiting in a queue to get in. If taking the fast ferry to Capri I would advise buying a ticket for returning as soon as you arrive on the Island as they sell out quickly. The only day there was a wait to get off the ship was Santorini. All in all I absolutely loved my time on the Constellation and I loved all the places we went. I have already booked another cruise for next September for 11 nights on Celebrity Edge again going to the Amalfi Coast and the Greek Islands. I would highly recommend Celebrity Cruises. Read Less
4 Helpful Votes
Sail Date: July 2018
We chose this cruise as we liked the itinerary. Unfortunately, we didn't get to board the ship in Venice as our flight from Belfast was over 8 hours late! We flew, instead to Dubrovnik which would have been our first port of call, and ... Read More
We chose this cruise as we liked the itinerary. Unfortunately, we didn't get to board the ship in Venice as our flight from Belfast was over 8 hours late! We flew, instead to Dubrovnik which would have been our first port of call, and boarded the ship the following day. We were on a classic drinks package, but could not believe we were charged over $12 for 2 medium bottles of water in our cabin (apparently not included in package???) We were disappointed with a few things on the ship. Firstly, the staff in general were not very friendly, especially in the Oceanview Bar at the rear of the ship, the service was very slow, it seemed there wasn't enough staff on and they didn't seem to care! The exception to this was our cabin steward, he was very friendly and greeted us by name every time he saw us. We could not fault the main dining area The San Marco Restaurant, the food and service were excellent. Entertainment in the theatre was average to say the least. We went to a few shows but were not that impressed. We had pre-booked a couple of excursions, Santorini, and Amalfi Drive & Pompeii. Santorini was very good, the only comment I would make is that we didn't get enough time in Oia. The Amalfi drive was spectacular and the lunch was just ok. Pompeii was very interesting but again it was quite rushed. Disembarkation was very good and well organised. Overall we were expecting a 5* experience, I would give it no more than 4*. Read Less
7 Helpful Votes
Sail Date: June 2018
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, but ... Read More
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, but both the ship and some of the staff, are in need of a serious shake-up. Torn and tatty bed linen, bathrooms with rust and filthy, stained tiling, grey torn deck towels that you wouldn’t buy in a jumble sale and sun beds that are rusty and broken are just not acceptable. Very young children( 3,7,8yrs) in the whirlpool late at night, totally unsupervised. Staff knew of this and chose not to approach the parents. A lack of drinks service on some of the sun decks led to large queues at the bars and much frustration. The dress code, always a contentious issue, was constantly flouted. A bare chested man in swimming trunks being served at the Martini bar on a ‘chic night’ is just not acceptable when most people have gone to a lot of trouble to look smart. Swimwear and foul language in the ‘elite party’ is not what guests want, particularly when the guests were not in the elite club– neither occurrence was challenged by the staff. On chic night, we dined in one speciality restaurant, quisine. With the managers approval, one guest wore swimwear and a baseball cap! Celebrity want to attract repeat customers so the logic of offering virtually identical (not particularly good) entertainment on the two successive 7n cruises is a real let down. The shows, although of a good standard, are primarily aimed at the American audience. It would be great to see the Broadway show reintroduced as it appeals to all nationalities and all ages. Surely it should be possible to at least change the menu weekly in the San Marco dining room to accommodate back to back cruisers.A noisy cabin (a vibrating headboard from the engine noise) required us to sleep in an inside cabin for several nights. we were then disturbed by 30 luggage trolleys being very noisily moved for 2 hours in the middle of the night. Despite booking and paying for an outside cabin we were only given $100 obs in compensation. Nowhere near the real difference in the cost of cabins. This Level of compensation and falling standards in everyway has ensured that we have felt more like commodities than valued customers. We have cancelled other cruises booked for 2019 on Celebrity Constellation and will look to other lines for a 5 star product. Wake up Celebrity as other passengers will be voting with their feet too. The 3 lonely stars of this ship are Gabriella( housekeeping) Thomas and Marko( cellar masters) thank you guys for all you did to help make our holiday better than it would otherwise have been. Read Less
6 Helpful Votes
Sail Date: June 2018
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous ... Read More
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous experience. I do not drink alcohol and was forced to buy a "water" package, as the water in our room, and at the buffet was brown. The service was about the worst I've ever received anywhere and I'm including any travel any where in the world on land or sea. I had to get my bottled water at the bars-my average wait time was 15 minutes and this was even if there was only one person sitting at the bar. This was consistent, every time. This lack of service was the same for our traveling companions, one of which only drinks beer, not a mixed drink. How difficult is it to hand you a bottle of beer or water. And heaven forbid I ask for 2 bottles of water at the same time!!! The bartenders will not make eye contact (they appear to be trained to do this, since it is at every bar, unless you are very young and wearing a low cut dress or bikini) and the only way to get their attention is either by banging your hand on the bar or yelling, either of which is not my style. I'm a vegan, again chose this cruise because I was assured they could accommodate my diet. They did not. The Spa Cafe staff was incredibly rude, with the exception of my last day. Another complaint I have is that I paid for my water, I don't drink soda, and they charged me for a stinking smoothie. Over $6000 for the cruise, another $200 for WATER, and I had to pay for a smoothie. We had a massage at the spa which triggered my husband's sciatica which was fine and had been for the last 2 years. Next day he was taken by wheelchair to Medical for treatment (which was the only decent department on the cruise) as he could not stand. Spa denied any responsibility, they reimbursed his massage, but not his medical expenses. Again, poor customer service, why not go the extra mile instead of arguing with us? The internet service, for which I paid, was abysmal. We could not wait to get off this ship. We I came home there was article in Forbes that Celebrity is redoing this, among other ships. I will not be cruising with this line again. I've booked my next cruise on Uniworld. Due to either an excursion or my husband being in bed, (he also had GI problems from the food) we did not make our meal seating until the last day, and this was not well received. We were told to "go downstairs" where we were given a table by the entrance, again food bad (who burns gnocchi?) waiter clearly annoyed when we came in at 8pm. At the end of the substandard meal, I had to ask for coffee. My husband asked for decaf, which it clearly wasn't as he was up all night, and my green tea was black. The views were beautiful, although we did not see Montenegro, (husband's injury) but the ship terrible. Cruising is usually a great way to travel because the service is outstanding. Not on Celebrity. Read Less
7 Helpful Votes
Sail Date: June 2018
This cruise was part of a trip which combined a stay in Lake Garda and return journey on the Orient Express. We have travelled with Celebrity before and this was our worst ever cruise. The ship is extremely old and shabby. The staterooms ... Read More
This cruise was part of a trip which combined a stay in Lake Garda and return journey on the Orient Express. We have travelled with Celebrity before and this was our worst ever cruise. The ship is extremely old and shabby. The staterooms are tired and in need of a complete refurbishment although they were clean. The tables are absolutely crammed together in the main dining room. The evening meal has the same core menu every evening, with a few variations to the beef, chicken and lamb dishes. The service, if you can call it that, is rushed and unprofessional. The pool areas are noisy with music blaring from 9am every morning there is a distinct lack of quiet areas. The excursions are extremely expensive and poor value for money. The standards have definitely dropped, this is not a 5* cruise. I will never sale with Celebrity again. This was part of an very expensive holiday and it certainly tainted the whole experience! Read Less
3 Helpful Votes
Sail Date: June 2018
We had never before sailed with Celebrity but have done so with several other cruise lines. Our Jet Set Sail package was attractively priced and enticed us to book. The outward flight was good and there was a smooth transfer to the ship. ... Read More
We had never before sailed with Celebrity but have done so with several other cruise lines. Our Jet Set Sail package was attractively priced and enticed us to book. The outward flight was good and there was a smooth transfer to the ship. Constellation was what we expected it to be, clean with good food, and polite staff. The ports of call were good choices but the shore excursion prices were well off the scale - come on Celebrity you can price things much lower. For half the price of a single person's trip you can get taxis willing to take you to the same places and more. The ship's own theatre entertainment team was nothing special - sat behind the theatre sound desk one night - six people singing but only 3 mics lit up - so 3 were mimimg to the backing track??? However the "guest" acts were excellent. Also did not understand why the other entertainers that performed around the ship only had 45 minute slots before they had to pack up and move on to another venue onboard. During the day there was not a lot of activities compared to other cruise lines, however we did enjoy the daily quizzes on general Knowledge and music. The cabin we had was spacious and well appointed with an attentive and pleasant steward. All in all the cruise was enjoyable but not exciting. Then came the nightmare of the return journey home after a cancelled flight which showed up a lack of customer care. No drinks, no food, no advice for nearly five hours after the original flight time - by the research of the 85 passengers concerned it was our collective belief that Celebrity had known there was a long delay in the flight departure before we diembarked the ship and had failed to act upon it. Overnight stay and repatriation via Heathrow and coach transfer to Stansted appreciated but again a lack of care as nothing to eat or drink provided for the journey - something we had already paid for via Jet Set Sail. Yes we have been offered compensation but we are still awaiting payment from the airline Celebrity chartered and also expenses paid claimed from Celebrity - this is the automatic response from an email sent to Celebrity - Thank you for contacting our Customer Relations department, this is an automated confirmation that your email has been received. We are reviewing your comments and one of our team will contact you in due course. We aim for this to be within 28 days. Come off it - this is the digital age of technology - 28 days belongs to the snail mail era. Read Less
11 Helpful Votes
Sail Date: June 2018
We chose this cruise after hearing that Celebrity was one of the best lines and the itinerary looked great. Any notion of that ended quite quickly on this cruise. I will preface that I do not consider myself a picky traveler at all - I ... Read More
We chose this cruise after hearing that Celebrity was one of the best lines and the itinerary looked great. Any notion of that ended quite quickly on this cruise. I will preface that I do not consider myself a picky traveler at all - I am overseas all the time for work and don’t require much. The issues started with one of our suitcases not arriving at the room and after a call to our cabin steward, being informed very rudely that I needed to fetch it from deck 1. Once I trekked down there, they handed me my bag (which was properly tagged) with no explanation. Only in the elevator did another guest explain that hers was held up due to having an electrical cord in it, so I am guessing my curling iron was the culprit but was never given any explanation or warning prior to packing that electric devices would be an issue. Then came the fun part... booked an excursion to Milan from Genoa which was downright horrid. The bus stopped at a rest area for 1/2 hour, shortening our time in the city significantly. The description included seeing Duomo and La Scala. 90 min into it, our long-winded and hard to understand guide (Daniela) had shown us a no parking sign and 2 “back alleys” and none of the sights. After viewing the back alley side of La Scala, we finally asked the Celebrity rep whether we could proceed to the church and she stated that we would only see it from the outside. If we had known in advance we could have easily got timed tickets ourselves online, but they would not disclose the agenda, preventing us from planning for ourselves to actually see the city. We broke off and crammed as much in on our own as we could in the limited time we were afforded, but disappointingly we barely scratched the surface of Milan thanks to all of the wasted time. I hoped this was an anomaly by at dinner we found our friends had a similar experience on their tour to Portofino - barely having time to see anything at all due to inept guides. We put on our game faces hoping for a better day in Rome, but alas, our bus stopped at the gate to the port for over 30 min (watching all the other buses from the Disney ship pass us by) to do some kind of personnel transfer. So underway an hour later for an already short day to try to take in a little of Rome. We will book on our own for the other ports and avoid anything related to Celebrity excursions. I will say that the food on the ship has been very good and there are some nice spaces. But the service at the bars and in the staterooms is nothing to write home about and definitely a few notches below Princess or Disney, our other cruise experiences. Disappointing for sure. Read Less
4 Helpful Votes
Sail Date: June 2018
We hadn't been on Connie since she was doing Caribbean cruises. We enjoyed the updates though it was a strange cruise to us. We enjoy the port intensive itineraries in Europe. Montenegro is a must return destination. Our experience ... Read More
We hadn't been on Connie since she was doing Caribbean cruises. We enjoyed the updates though it was a strange cruise to us. We enjoy the port intensive itineraries in Europe. Montenegro is a must return destination. Our experience with the crew is greatly improved from what we remembered. Only issue was that guests were permitted to skip the hand sanitizer when entering the buffet. Seems like a bad plan. Entertainment was odd to us. We normally go to a show every night plus a few in the alternate venues. Often there was only one show in the main theater and it was late like after 9pm. With many early starts that just doesn't work. Shows mustn't be well attended if they only schedule one. The few we stopped in on were below par in our opinion. We did have two tender ports and thought the crew did a good job keeping that moving. Some ships just seem to always have tender problems. Not this one. Beware the excursion to Krka Park. Must bring your passport which is a problem if you want to swim together. 45 minute stop for wandering, swimming and picture taking. 35 minute queue to the women's rest rooms. Must have Croatian currency to use the toilet. This is the only stop in Croatia and the ship does not carry Croatian currency. Men were seen "wandering off" while women were appealing to the attendant to accept euros. Luminae was excellent and the staff worked together like a very fine team. We were exceptionally well cared for. The cruise critic Meet and Greet was scheduled at 7pm so right during dinner. There had to be a better time to not limit attendance. Our room (SS2) was in good condition. Some obvious rusting out on the balcony but not bad for a 16 year old ship. I like the feel of this class as it never feels crowded. We never saw more than maybe ten people in Michaels Club. Joao was a great host. Arrival in Venice went very well. Celebrity was probably a half hour or more ahead of the scheduled departures and the authorities had plenty of people to keep things moving smoothly. All in all we had a great cruise. Read Less
4 Helpful Votes
Sail Date: June 2018
This was our first 7 day cruise aboard Celebrity. We found that half way into the cruise it was all about how to get off the ship. It made our vacation feel shorter. Embarking at Civitavecchia was not as smooth as I had experienced at ... Read More
This was our first 7 day cruise aboard Celebrity. We found that half way into the cruise it was all about how to get off the ship. It made our vacation feel shorter. Embarking at Civitavecchia was not as smooth as I had experienced at other ports. Felt disorganized and there really was no advantage given to Concierge Class guests. The rooms were typical cabins. Older furniture inside but newer chairs on the veranda. Our beds were not comfortable at all and we woke with back aches each morning. The carpet looked like it could have used s good cleaning. Our cabin steward was good but he was clearly overworked and had many cabins to tend to. We are at two specialty restaurants; Sushi on 5 and QSine. We didn’t expect the Sushi restaurant to charge a la carte but that wasn’t a big issue. The sushi was ok but not great by any means. Service was average. The dinner at QSine was the seafood menu. Big disappointment here. We were seated near the front of the restaurant and the noise coming from the kitchen was very loud. So loud in fact that the maitre d had to tell them twice to keep their voices down. There’s also a door to the right as you enter the restaurant that banged closed every 30 seconds and drove me nuts. The food was good. The service rushed. The food in the Oceanfront (buffet) was pretty much the same - every night. There also weren’t enough bar stewards. By the time we got our drinks we were done with dinner. We ate in the main dining room only twice. The service was slow but the food was good here. The others at the table started talking politics so we decided not to return. The Martini bar on 4 was awesome. Highly recommend this area. As for onboard activities, there really weren’t many options. Steer clear from the bingo (very expensive and only 4 games!!). The casino has a few newer slots but most were very old. Overall this was a disappointing 5th cruise for us. The ship is too old, there isn’t enough staff and the food was not good. We will try Azamara next. Read Less
13 Helpful Votes
Sail Date: June 2018
Visiting at least three new destinations with a cruise line we used last year. Fantastic views of Venice on departure and arrival. Although lots of tours available, they were, as always, very pricey and all ports of call seemed ... Read More
Visiting at least three new destinations with a cruise line we used last year. Fantastic views of Venice on departure and arrival. Although lots of tours available, they were, as always, very pricey and all ports of call seemed easily accessible, so we made our own way. Mikenos: simple walk around town, Dubrovnik same Santorini: early start advised, take cable car (not at all scary even for normally height averse wife) to Fira. Very touristy town. Wander to bus station and take local bus 1.80 euros return to Oia (45 mins). Dramatic buildings on cliff sides, well worth visit. Bus back and onto empty cable car at about noon. Easy, cheap and fun. Ship tour added in winery (Greek wine?) for 100+euros each... Athens: Ignore tours, ignore taxis and take local bus x80 from pier, to within 400yards of Acropolis (€2.50 return!). Again early start recommended ie 8.30am Quite a climb up to top of Acropolis, hot and humid. Take water, hat, sunblock. Again back on board at lunchtime, before crazy heat. Olympia: tour 100 euros, and ran out of time. Didn't visit must see museum....Ignore tours, ignore 80 euro taxis and take one of many coaches located at end of pier. 10 euros return including 2.5 hours at destination which is about right. Go to excavations first so that you visit the first museum 10/10 when it starts getting hot. Second museum 6/10 of olympics architecture back beside coach park. All in all super package. 12 euro entry but if you are a senior show proof eg euro health card for half price entry to here and Acropolis. Stayed in Aqua again. Very good. Blu superb. Whole cruise pricey, included jet from Stansted. Poor. Read Less
9 Helpful Votes
Sail Date: June 2018
I will compare Celebrity to a recent similar itinerary on Oceania: 1) Guest trash left for hours on rooftop terrace and pool area. Never happened on Oceania 2) Staff service at pool and rooftop for drinks was almost non-existent on ... Read More
I will compare Celebrity to a recent similar itinerary on Oceania: 1) Guest trash left for hours on rooftop terrace and pool area. Never happened on Oceania 2) Staff service at pool and rooftop for drinks was almost non-existent on Celebrity 3) Oceania freely gave us good water during a hot cruise. Celebrity not only took away glasses at 3:00 for you to help yourself but nickled and dimed you to death over bottled water. Sent us out on a 9 hr excursion with no free water. 4) Bar staff outdoors was rude and if you didn’t care to buy an unlimited drink package handled your request and card uncarefully. Had to watch them like a hawk. Oceania staff manners and efficiency were outstanding 5) Oceania constantly had their handrails and public surfaces being disinfected and wiped. Only thing that I ever saw Celebrity do was to keep their deck surfaces wet at very inappropriate times 6) because ONE cabin underneath the table tennis room complained, they moved both tables out onto the pool area resulting in very loud noise and ping pong balls hitting you on your chaise lounge 7) Most importantly the buffet food and service was like a Denny’s only with less selection and it took pleading to have the staff bring me hot coffee instead of having to carry it dangerouslly through a crowd. All their chef inspired food had heavy Indian spices and curry in them or the bacon and eggs were either under or overcooked. Oceania’s buffet was 5-star and often offered shrimp and lobster on the buffet. In addition Oceania is a healthier ship as they do not allow guests to touch repeated utensils at the buffet. Will not return to Celebrity Read Less
3 Helpful Votes
Sail Date: June 2018
We chose this cruise due to it’s itinerary (specifically wanted Dubrovnik, Santorini, Mykonos-Delos, Naples). Although we Try to avoid peak Jun-August travel, we found a very good deal on Aqua class cabin (through major box-store ... Read More
We chose this cruise due to it’s itinerary (specifically wanted Dubrovnik, Santorini, Mykonos-Delos, Naples). Although we Try to avoid peak Jun-August travel, we found a very good deal on Aqua class cabin (through major box-store travel). Overall a great cruise! Thanks again to Cruise Critic ..Met many interesting and fun people through Cruise Critic Roll call and shared great excursions. Also had a couple gatherings with Roll Call people including official Meet and Mingle where we were joined by Captain and senior staff-wonderful time. Made a new friendship (sue & John) Ship and amenities were very good. Staff fantastic! Great itinerary . Full cruise so generally pool and food areas were crowded, if you kept looking away from prime areas, we always found a seat or place to put pool towels. The cruisers were overall younger group of people that I’m used to on celebrity. A lot of 20 to 30-year-old. It may be because it was June and school- graduation was done. With the Great places we visited , we were off the ship almost every day . In Aqua class, we are at Blu restaurant, Our serving staff was superb. We are used to main dining room, set time same staff. Similar set up. Arrived usually around 6:30. Table for two moved within area but talked with people at adjacent tables. Arrived at 7pm one night and got moved to a different area and different staff.- we adapted. We checked out MDR menuto see if there was something specific we wanted to eat, Our waiter Naike was always amenable. Blu offered enough delicious options. Let me preface, we never went hungry nor missed an alcoholic beverage. Loved going to cafe bacio for coffees and teas (included on classic beverage package) great dessert and pastries. However We were disappointed in the buffet food. Often unappealing and not great flavor.. Pizza was great , hamburgers and hotdogs and french fries always available . We used to be able to make sandwiches but couldn’t find sandwich meats , only cheeses, Area aft of buffet -grill offered different options but line was usually very long. Still not exactly sure what we expected and why we were disappointed in the buffet food We only made it to breakfast at Blu one time and it was very good. Other mornings git food at buffet (average ) and by day 4 we realized you can order breakfast in your room with a menu that should be in your cabin. I love the Yogurt granola parfait so yummy ! Coffee was pretty sub-par. Entertainment was pretty good . The theater was usually quite empty except the very last night ( cruise director said younger people don’t do shows) Silent Disco was a hit. You get headphones and listen to three different types of music . our options were ABBA, hip-hop and R&B. You all dance and have a great time . Except for iPad/ iPhone classes, did not find the expected Celebrity lectures ( spa sales don’t count). Ports of Call Venice is magical . We used people mover from Venice transportation area and walked to ship. Longer walk to the ship than we thought (plus it was hot day) around 1 pm. dropped off our luggage outside and then easy-breezy checked in. None of the deck 9 rooms were ready ( hallway doors were closed with sign saying rooms not ready). Glad we did not leave Venice early to check-in at 11am per out Celebrity instructed time.. one bag arrived within hours others not till after dinner. Remember to carry bathing suit and have acceptable dinner attire / makeup with you when you board . Be sure you go on deck when you depart Venice. The views of the Grand Canal and St Marks as you sail out from 11 stories up (upper deck) is unforgettable! Dubrovnik is new favorite place to visit Hired private guide of coast and city walls through ToursByLocals (Marijana) shared with cruise critic hook up. Unbelievably fantastic! Lots of stairs so be prepared. Highly recommend Marijana Corfu was fine. Shared Corfu cabs tour went to Empress Sissy’s palace drove around. Enjoyed the produce shop up on the. Mountain. Good food and small gifts. Santorini was supposed to be a highlight of our trip. I was there 30 years ago and loved it. Unfortunately they were 4 other cruise ships in port that day so that meant 10,000+ people all trying to get on the island at the same time. It took an hour and a half to get off of the constellation As you had to wait for tender and the celebrity excursions people got first priority. We took the cable car up and finally after 21/2 hours met our private tour guide. Traffic wac stopped dead, City was packed with people. Did find delicious Greek food cafe and excellent gelato. Knowing the crowds we cut our tour short, I’m glad we wanted to walk down, because it was a 2+ hour wait for the cable car. Mykonos, we did the celebrity excursion to Delos. It’s not that hard to do it by yourself but by taking it withCelebrity you were the first group on the Island of Delos at 9 AM. It’s an incredible site to know this was a thriving culture over 2500+ years ago . If you like antiquities and ruins I highly recommend the isle of Delos for you there is no shade and minimal water so be prepared Ate gyros lunch at Leonidis cafe in Myckonos. Naples we hired a private tour guide to walk around the city of Naples for two hours and the Celebrity Herculaneum tour. Celebrity switched the time of Herculaneum tour and gratefully are tours by locals guide (Simona) was able to adapt . I recommend you go to Pompeii or Herculaneum and realize a thriving culture existed and then was wiped out is unbelievable to see . we went to Pompeii three years ago and decided to go to Herculaneum as the ruins are better preserved . Herculaneum tour was very easy and well done. Disembark was easy. Ate at blue restaurant for breakfast left there and waited in the lounge area till our number was called. We used Cuvitavechia cab 65€ They were waiting for us at appointed 9:30. . Shared the cab with two other people who were dropped off at airport and then we went to our hotel - arrived at hotel by 11:45am . Loved our cruise on Celebrity Constellation mostly because of ports and people we got to meet. High level of expectation of Celebrity was not was we hoped, but being we got a good deal on cabin We would do it again. Read Less
14 Helpful Votes
Sail Date: June 2018
We chose to cruise with Celebrity for our Greek Island trip. We have been cruising for 15 years and have sailed with several other companies. Unfortunately, after flying to Venice, staying in Venice, cruising for a week, and spending a ... Read More
We chose to cruise with Celebrity for our Greek Island trip. We have been cruising for 15 years and have sailed with several other companies. Unfortunately, after flying to Venice, staying in Venice, cruising for a week, and spending a couple days in Rome after the cruise, the highlight of the trip was the disaster that happened on the island of Santorini. We arrived excited to take the excursion that we booked via Celebrity. After leaving the ship, we found ourselves in a half hour traffic jam. Evidently, there were three cruise ships that arrived as well as a cargo ship that was being unloaded. It took so long to get up the mountain on the bus that we only had 30 minutes when we arrived at the first stop which was the winery. We arrived at the winery and the chaos started. We were to sample three different wines and enjoy the view, and then if we wanted to go through the gift shop, we could purchase our favorite wine. Unfortunately, as soon as the Winery specialist began to talk about the wine, several other tours groups swarmed the place and we were not able to hear the complete introduction. Next, the lines were so long, we were not able to sample each of the three wines. Our excursion leader then began calling for everyone to get on the bus for the next part of the tour. A very frustrating beginning to what would be a disastrous day. The next stop was Oia, which is a neat cliff hanger type of village, however it is basically all shopping and eating establishments. I like to experience the culture and meet the local residents. I did meet many shop owners and only a few of them were actually from Greece. Other than the view there isn’t much to see or do. Of course, getting back to the bus was quite a hike and the traffic jams continued. We finally arrived at our last stop and our guide parked the bus quite a way from the main town of Fira. We had several older folks in our tour so we helped them walk up the steep incline to get to the town. We could have parked closer, but there were so many busses jamming the small city we ended up in the first available spot. Our guide showed us to the line to ride the cable car back down to the port area. She stated we could spend some time in the town then go to the port. We looked at the line and decided it was so long that maybe we should get in line so we weren’t late for our dinner reservation. After 2 hours in line we finally made it to where we go see the cable car entrance. About this time, other tour guides brought there tours and marched them to the front of the line. Now we had been in line for about 2 hours with the sun beating down on us, we were thirsty and also needed to use the restroom which was nowhere in sight. A tour guide operator started to push to the front of the line with her group and those of us in line moved in front of the group to block them from cutting in front of us. People were booing and shouting. The tour group that was cutting in front of us, starting pushing and pulling to get to the front of the line. A riot was about to break out. Two men started pushing and pulling me, then I intervened, my children and wife started worrying that I was about to get into a fight with these people. It was really an ugly scene. When asked why the tour operator did not go to the end of the line, she stated she would go anywhere she wanted. My family ended up separated from me during this time as the tour group merged into the people that had been waiting peacefully. During this time, I saw team members from Royal Caribbean and Costa. They were walking up and down the line checking on their guests and telling them not to worry about the ship leaving as it was approaching their departure time. We did not see anyone from Celebrity until we were at the entrance to the cable car building. I did let her know that this situation was nearing a riot and they needed to help diffuse the situation and also people needed water, restrooms etc. After finally getting on the cable car and walking toward the boarding point to get back on the ship, I mentioned to the attendant the trouble that we had and what was happening. He took our room number and said they would follow up with us. Back on board the ship, we had to quickly change and run to the dining room. We were still sweaty and not really ready for a nice dining experience. We had to rush through dinner so we could watch the show. Our day that we had looked forward to, had become a day we did not want to remember at all. I may not be painting this picture properly, but the next day at breakfast my family did not want to leave the ship. They were nervous that since the same ships were going to Mykonos as well, that the same situation would occur and they were not happy with the Greek islands at all. Luckily, Mykonos was much better. I want to describe how Celebrity handled the Santorini disaster. After notifying the attendant at the port entrance, I went to the guest relations desk to ask for a refund for the terrible shore excursion and to share my experience. The guest service attendant told me that the shore excursion desk would follow up with me. I had a message on my room phone after getting back from Mykonos to come to the shore excursion desk. My wife and I proceeded to the shore excursion desk and they asked us to describe the situation and told us that there manager would review the situation and get back to us. The next day was a day at sea and we received another message to come to the excursion desk. We went to the desk and they said that they would offer a 30 percent refund of our excursion cost. At this point, I asked to speak with the manager. I informed the manager that I flew from the USA to Venice for this cruise, spent a couple days in Venice to get used to the time change and also show my children around Venice. (I am very familiar with Venice) I also paid for 3 staterooms, excursions, meals, gifts, etc. on this trip and planned a couple days in Rome after the cruise and then fly home. I told him that I had an extremely high investment in this trip and for one of the days to be ruined by a terrible excursion that I booked via Celebrity, that I should receive at a minimum a 100 percent refund. He finally relented and gave the refund. I want to point out that in each of these encounters with Celebrity on this event, they never took ownership of the situation and only blamed the tour operator. I believe that a sign of a quality company is what they do when things go wrong. I wished they said “Sorry and we will take care of you” and make a bad situation, better. I wanted them to take ownership the first time that I engaged the guest relations desk and not have to deal with them three separate times. I should not have had to ask for a full refund, it should have been a given. The solution should not have taken three days to resolve, but should have been immediate. The take away I have from Celebrity is that customer satisfaction is only something that you get if complain multiple times. By the way they eventually offered 50 dollars off of my next cruise. Really? I spent so much money on this trip, 50 dollars would not pay for a taxi ride. Many of my fellow cruisers were really upset and Celebrity said they were overwhelmed by the number of complaints and that is why it took so long to respond. I think that they were attempting to minimize their financial impact instead of making a ship wide announcement talking about the issue. Celebrity should have described what they were going to do in the future to prevent this from happening again and taken ownership of the problem. A refund and some empathy would have gone a long way. As a matter of statistics, only 10 percent of the people actually ever complain, most just never come back as customers. I heard a lot of complaints on the ship for the rest of the cruise. FYI, Celebrity knows that this situation will happen time and time again based upon their cruise schedule. I wonder how many people they have notified that they will have a bad experience in Santorini. Now to talk about the cruise in general: We booked three staterooms for my family of six, however I will reflect on my stateroom and experience. One of the things that made this cruise on the Constellation nice, were the fellow cruisers. What a nice courteous group of people. I have sailed on other ships with other companies and was very surprised at some of the things that I saw and heard. I will say no more. The Constellation is older and is showing some signs of age, but a nice ship overall. No bells and whistles like the newer ships, but decent. Our dining staff the first night was not very good, but the second and remaining nights they were top notch. Our two waiters Nevada and Frederick were awesome. I love sitting down at the table and the drinks that you want arrived without asking. Promptness and professionalism more than accurately describe these fantastic waiters. Our room attendant was great as well. He would open the door for us when we returned to the stateroom and was pleasant and seemed to love the job he was doing. Our stateroom was nice and well lit. The balcony was not huge but larger than the tiny balcony we had last year on NCL. The lounge chairs reclined which was very nice as well. I think the food quality and choices were nice. The coffee and tea seemed watery and not as good as I would have expected. The dessert choices were great and the Fathers Day cakes were a nice touch. I have been a cruiser for 15 years and fortunately I have not had any significant issues. I obviously like cruising. The Celebrity cruise was good, not great. Other than Corfu, I really didn’t find the Greek islands that intriguing. I would go back to Corfu and Capri, I also like Venice, Naples, and Rome. Overall, I am glad I went on the trip, I will never go back to Santorini. All I can do is share this with others and hope they have the info they need to make a good decision. Read Less
4 Helpful Votes
Sail Date: June 2018
We went on this cruise because of the itinerary and the bonus was the wonderful food in the main dining room. Every night we were treated to very good and different foods. My favorite, escargot was on the menu every night. The staff ... Read More
We went on this cruise because of the itinerary and the bonus was the wonderful food in the main dining room. Every night we were treated to very good and different foods. My favorite, escargot was on the menu every night. The staff were exceptional, and every one smiled and said good morning, afternoon, evening etc anytime we passed by. Our dining room wait staff only wanted to please and our room steward kept our comfortable room in perfect condition. The ship is slightly dated and could use more of a sprucing up but it was none the less pleasant. The silent disco night was great fun and would recommend it to everyone. Our main complaint was the nightly entertainment. The celebrity orchestra was always overly loud and drowned out any singers , piano players etc. Many times we couldn't make out any of the words to songs because the orchestra was so so loud, which was very disappointing since that is one of the reasons we like cruises so much. The movies were shown on an outdoor screen with no shade, an indoor venue would have been much better during the heat of the day. We also paid the hefty fee to eat in the specialty restaurant, Tuscan Grill one night and were very disappointed with our meal. I had to send the steak back because it wasn't done properly and the side dishes were just okay, not great.. I'd stick with the main dining room. Read Less
1 Helpful Vote
Sail Date: June 2018
Overall a really nice cruise with some great ports of call. The staff generally are really friendly, but I felt they lacked some training especially when serving drinks. There seemed a shortage of bar staff at times and quite often your ... Read More
Overall a really nice cruise with some great ports of call. The staff generally are really friendly, but I felt they lacked some training especially when serving drinks. There seemed a shortage of bar staff at times and quite often your choice of drink (premium package) was only available in a certain bar, which was not explained when taking the package. More than once, we ordered champagne only to be served prosecco? I just got the impression that some of the bar staff were a bit fed up which was reflected in their service to customers. The food was plentiful and very good. Great gym with good choice of equipment and classes. The bands providing music were really good, but the evening shows were a bit disappointing and perhaps more "star" acts would be better? The staff in the Blu restaurant were great and made our dining experience more enjoyable especially from Yulia. Read Less
3 Helpful Votes
Sail Date: June 2018
Return booking and to go to different places Ship service is very good and can’t fault anything on board. Food and choice too, wish had also upgraded for fine dining as tour around kitchens gave a taste of the choice they have, ... Read More
Return booking and to go to different places Ship service is very good and can’t fault anything on board. Food and choice too, wish had also upgraded for fine dining as tour around kitchens gave a taste of the choice they have, however main dining room,with shared tables has great ambience. Back bar on level 10 has amazing service and definitely the place to sit and say goodbye to each port. Recommend always taking a drinks package. Well worth it along with gratuities paid in advance Enough time at all stops and time to enjoy at sea days with facilities. Mykanos was the stand out place, quaint and very Greek Santarini commercialised but beautiful views Dubrovnik clean and full of recent history and excellent local buses are very cheap and frequent from port side Local taxis in katakalon are very reasonable at 15euro pp to Olympus realisable and 20 mins Will definitely use constellation again and recommend to all Read Less
4 Helpful Votes
Sail Date: May 2018
This is a great itinerary with stops at some of the most amazing cities in the Adriatic. The Constellation is getting on a bit now but the old girl is still in pretty good shape, I’m not sure the recent update has made much difference ... Read More
This is a great itinerary with stops at some of the most amazing cities in the Adriatic. The Constellation is getting on a bit now but the old girl is still in pretty good shape, I’m not sure the recent update has made much difference (new shops and restaurants) but this is still an excellent ship. As ever the service on board is outstanding, you cannot fault the commitment of the crew who all seem happy and focused on delivering great service. The quality of food in the MDR and the self service restaurant was also very good and even when I didn’t really fancy anything on the menu our waiter even got the kitchen to cook me something special. They worked very hard for their tips and deserved every penny. The last time we were on this ship the sommelier and bar staff were well below par but this time they were brilliant, I don’t know if Celebrity have found a way of rewarding them better for all the guests with free drinks packages but they were certainly much quicker to serve us and there seemed to be more of them. Our sommelier was called Monte Carlo (honestly) and he really looked after all his tables. The only bugbear was that they put the upgrade price up from $10 to $14 per day which I have to say a 40% increase is a bit strong but then they sent us a flyer in the cabin saying it was $10 but refused subsequently to honour it. I was a bit miffed to say the least along with many others I spoke to. The cabins are OK, we were in Concierge Class, the bathrooms have a shower curtain which is a bit naff but they’re certainly not anything to complain about. Again the service from the steward was excellent. On the downside the entertainment was poor in my opinion, in the martini bar the so called DJ played covers from a pre loaded laptop through poor speakers at volume that was too loud for the speakers so it distorted and just about everyone I spoke to thought it was inappropriate music for the audience and a bit annoying. We couldn’t hear ourselves speak some nights. The live groups who played around the ship were decidedly average and way below the usual quality we’ve experienced on Celebrity ships. I don’t like the timings either (personal bugbear) the shows are at 7.00 and 9.00 so if you are on the late dining you have to rush back to the ship and get changed to get out to see the show at 7, not relaxing at all and then after dinner there’s not much happening. On others ships dinner is at 6.30 & 8.30 and the shows at 8.30 & 10.30 so you can have dinner and then see a show. I can’t believe I’m alone in this preference as the early shows we went to were less than half full and there were no seats available at the late ones. All in all we really enjoyed the cruise, met some lovely people as always, and can’t wait to go again. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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