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Sail Date: March 2015
From the moment we boarded we knew there would be trouble, spring breakers running around drinking in the pools and causing disturbances all around. We went to our Aqua Class cabin and it was not clean at all, stains on the couch, dirt on ... Read More
From the moment we boarded we knew there would be trouble, spring breakers running around drinking in the pools and causing disturbances all around. We went to our Aqua Class cabin and it was not clean at all, stains on the couch, dirt on the floor, a musty odor and the balcony was not cleaned from the previous guests. We called guest services asked for the supervisor because we wanted to get off and schedule a future cruise without the ambiance of a college dorm full of dropouts. We stated the ship was dirty, kids are running thru the halls banging on the walls and doors and all we want is a credit for a future cruise so we do not have to put up with this for 5 nights. We were assured there would be no problems, the crew was specially trained to handle this situation and security would not have a problem. We again said that is fine but we would like a credit for a future cruise because this was not our idea of a relaxing week at sea and not a preferable use of our vacation time. She said we could leave but there would be no credit. In hindsight I should have said I was feeling like I had the flu and left and fought with the insurance because this cruise was a nightmare and a pattern of lip service and inaction began that day. After we decided to stay, we asked to have the room cleaned because we did not want a dirty room. We went for a walk on deck 11, could not believe the antics at the pool and how the bars just kept serving the drunk and unruly dropouts. We went back to the room after they assured us again everything was under control and the room was clean and started unpacking. I went by the desk and found toe nails on the rug, I called and asked again if we could leave and get a credit but the employee of the year said no but they would clean again. Went for another walk came back and the toe nails I pointed out to the steward were gone, however, there were more under the desk which would have required him to move the chair to see which he obviously did not do. Yes,disgusting. That night dinner at Blu was very good but it went downhill from there everyday afterwards. The ribeye was just terrible and the waiters knew it. The day at sea, Monday was a total disaster, the crew members in the spa never checked for Aqua class cards to get into the Persian garden and as a result the dropouts were in there as well. While I am on that subject, don't believe the hype about solticizing the constellation, sorry, this was a lame attempt to renovate a basement on Long Island and it was just a small cramped dark dank space. There are no tile lounges only a bench that you cannot get comfortable on and a strange tower in the middle that served no purpose. The Aqua spa cafe was terrible, I am not sure what it was supposed to be but it didn't work had strange hours and the smoothies were disgusting. The pool was a sea of delinquents, security was permitting bottles in the pools and hot tubs and adults were driven from the area by the loud music and absolute lack of security. There was nowhere for adults to go and it was a total nightmare. The bar tenders never cut them off even when they were visibly drunk and disorderly. We complained to the employee of the year again and were told she didn't think it was that bad, when we asked her if she was on the pool deck she said no, she did not go there herself, amazing really to tell us it was not bad and she never left her office. More lip service and inaction. At one point on deck 11we could not walk the track due to all the drunks blocking the track and we looked down at the pool, there were 30 kids in one hot tub and at least 30 beer bottles lining the tub while security did nothing. The room was never really clean and we found the ship to be shabby in need of a few weeks out of service just to clean the ship. The furniture in all the common spaces looked nice until you look close, all shabby and in need of replacement. Needless to say, celebrity is not what it was years ago. The new CEO should be fired for incompetence to let the celebrity name be attached to such a shabby ship, inept employee of the year and really forgettable food. This cruise is on the heels of a cruise on the Reflection in December of 2014 which was not much better without the delinquents. No more celebrity for me. We sent a letter to customer service, called to complain and not a word. We met Captain Nicholas who was very friendly and listened to our complaints. He was a personable man and was one of the only crew who was friendly. Most of the officers did not acknowledge guests when passing on the decks and looked sloppy. I am comparing it to the Norwegian Getaway which we were on in September 2014 where every crew member was as sharp as a tac to the point it stood out. What happened to Celebrity? I read some people call this ship Connie, I call it a loser, don't waste your time or money booking this ship. Oh yeah, the adult pool had a slime floating on it for 3 days, we would not go in. Read Less
2 Helpful Votes
Sail Date: March 2015
My wife, myself and daughter booked the March 7 cruise from Ft. Lauderdale to Key West and Cozumel. We have sailed frequently with Royal Carib/Celebrity and are all members of the Captains Club so we were expecting Celebrity's normal ... Read More
My wife, myself and daughter booked the March 7 cruise from Ft. Lauderdale to Key West and Cozumel. We have sailed frequently with Royal Carib/Celebrity and are all members of the Captains Club so we were expecting Celebrity's normal upscale adult cruise. Instead, what we got was the cruise from Hell, spring break in Cancun removed to the Constellation, anarchy on the high seas. It was a complete disaster. On a ship that held 2000 passengers, Constellation, without warning to its regular, loyal cruising clients, booked passage for another 1000 screaming, out of control college maniacs who basically took over the ship. You could not get to the bars or the swimming pools which were wall to wall drunken students from 10 am in the morning until 7 at night. The ship was vandalized, at least one student put in the brig for the duration, a couple removed from the ship in Key West, and some detained for running naked through the halls on a family ship! At one point, they even took over one of the bars and began dispensing alcohol to their underage friends. The crew made a perfunctory early effort to control things but eventually gave up and seemed to join the party! As a result, 1000 loyal repeat clients were basically held hostage for six days to the Vandals and Visigoths running wild. And as an added result of the bacchanalia, the sanitation of the ship went to hell. The pools were completely drained at least once. Despite this, my daughter came down with a viral illness that, after two doctors and a specialist, was traced most probably to the unsanitary pool condition onboard the ship, She spent two days of her 21st birthday vacation in complete misery. After returning, I joined her in this condition, though not as seriously. I blame Celebrity for this, not the kids. Kids will be kids, especially on spring break. But they did not belong on Celebrity. Or, if it was Celebrity's choice to book Cancun on the High Seas, it should have been clear that this is what the nature of the cruise would be. Booking those kids on an upscale family ship normally populated by sane adults and children with no advance warning amounted to nothing less than a betrayal of Celebrity's loyal clients and we will not soon forget it. It will be a long time before we return if, in fact, we do not sue Celebrity for gross negligence, breach of contract, misrepresentation, willful endangerment, and failure to maintain required sanitary conditions. Bottom line : Don't deceive yourself. Celebrity may portray itself as an adult and family-oriented, upscale cruise line but it won't hesitate a minute to sell out its returning, regular clientele to make another dollar. And NEVER, NEVER take a cruise during spring break unless you are a college student or someone in their second childhood. It is HELL! Read Less
2 Helpful Votes
Sail Date: February 2015
My partner and I are what most would considered "well traveled". I am told I have over 26,000 readers on Trip Advisor and I contribute to these sites because I find them useful in my own trip planning and feel obliged to ... Read More
My partner and I are what most would considered "well traveled". I am told I have over 26,000 readers on Trip Advisor and I contribute to these sites because I find them useful in my own trip planning and feel obliged to contribute for the benefit of others as well. We have been on Celebrity several times in the past, most recently prior to this cruise on a 12 day Baltic cruise last summer. We happened to be on the Constellation then also. We had a Concierge Suite on the 9th deck and were woken every night between 430-600am by extremely loud banging. It affected the cabins next to us also so we were not the only ones affected. We complained (as the others did) and they denied knowledge of what was going on. After further complaints they finally stationed a person in the hall in the wee hours who heard the noises. This was like someone pounding a steel pipe with a sledge hammer. They initially claimed to have no idea where it originated but it was apparently from the steam or water pipes in the Terrace Cafe which was above our cabins. In any event, to make a long story short, as a result of a 12 day vacation with no sleep, Celebrity offered us a voucher to give them "another chance". We foolishly, as it turned out, did so. We booked on the Constellation for a 5 day Cribbean cruise to Cozumel at the end of February. This time, I upgraded to an Aqua Class suite on Deck 11 so that there could not possibly be anyone or anything above me. While the voucher we had been given would have covered the entire cost of a regular balcony suite, we chose to pay several hundred dollars extra to go for the higher level cabin with extra amenities and better location in the hopes of having a stress-free and restful vacation. We entered the assigned cabin (Suite 1105) and were shocked at its size as it was noticably smaller than the Concierge cabin we had previously been in on the same ship. It was clearly narrower than the usual balcony cabin, to the point even my partner, a petite woman, had to turn sideways to get between the end of the bed and the mirrored wall. This was nuts! We had paid a premium for what turned out to be a much smaller cabin! There was no note or footnote on the Celebrity deck plan indicating that this cabin was smaller than normal. We called the Guest Relations Manager, who did not answer so we went to the Guest Relations counter on Deck 3 and asked specifically for her. We were told she was too busy too see us and they sent another person. What a charming way to start off in trying to resolve a problem--the manager is too busy to see a paying customer! It went downhill from there. The guest services person came with us to the 11th deck. Firstly, I paced out for her the distances between the doors on the 11th deck. Almost all were 4 paces apart. A couple, including ours, were three paces from the adjacent doors. We entered the cabin and she immediately started to be quite evasive about the cabin size. I then advised her that I am a straight forward person and do not appreciate double speak. I asked her to please get a tape measure to actually measure the cabin to permit direct comparison with a normal Concierge cabin. If I was wrong I advised I would apologize for bothering her. At that point she "slammed into reverse" and acknowledged that this cabin was indeed smaller. We told her it was unacceptable. I advised I had paid a premium above Concierge Class and expected a cabin of at least the same size but in a better location and with more amenities. She advised one pays for the amenities and not the cabin size. Again, when we told her of our extensive cruising experience, she backed down and acknowledged my assertion that on any cruise ship, one pays a higher price for cabin size, cabin location and amenities, not for amenities alone. We requested another cabin in which we could move about without tripping over ourselves and were told the ship was full. She thought there would be some no-shows and a short time later we were offered a Concierge Class cabin on Deck 7. We took it as it was the size cabin we expected and we could navigate it. We did not have the "fancy shower" that the Aqua Class cabin had. It took my partner 3 days (of a 5 day cruise) to find out just what the amenities were that we were supposed to have in Aqua Class that they would extend to us in Concierge. Turned out to be nil, though we could dine at Blu. We also heard of other people who had the same problem with the same cabin on Deck 11, one of whom recently had simply asked to be put in a larger suite at any price, and was denied as none were available. It is clear this is a problem of which Celebrity is well aware. I advised the Guest Relations person that I wanted a refund--not a shipboard credit-- simply for the differential paid between the cost of the cabin I paid for (Aqua Class) and the cabin we ended up getting (Concierge Class), due to their misrepresentation of the Aqua Class cabin we were given. The GR person advised she sent a message to head office and the next day advised they refused to offer any adjustment. I thanked her for her help and left it alone, determined to salvage what we could of this vacation. Celebrity will no longer get our business. They are unethical in my view and high handed. When we heard that others have had the same problem with the same cabin, the problem appears to become what my lawyer friends call "fraudulent misrepresentation". Celebrity does not accurately represent their product, as any honest firm would advise that a given cabin has a smaller size or obstructed view or lack of a bathtub or whatever renders it different from others of its price and class. My request for a refund limited to the differential paid was in my view rational and fair. Their response was not. They offered us absolutely nothing for their misrepresentation of goods sold. We have sailed on the ships of Cunard, Silversea, Regent, Crystal, Residensea and Oceania to name several and these companies will get our future vacation dollars, which are not insignificant. I am sure Celebrity/Azamera will do just fine without our business. I urge all readers to be very circumspect in their dealings with this company. I also know first hand you can get a far better overall cruise experience with other companies. The nickel-and-diming on Celebrity is absurd. Buy a beverage package and it still doesn't end--when we were in the speciality restaurant they advised our "Classic Alcohol Package" did not include the sparkling water they served (San Pellegrino, which I do not drink anyways because of its very high sulfur content) so I told them to bring me whatever still water they provided under the package. The service staff were all pleasant and great to deal with. The overall experience of dealing with Celebrity? Not something we will endure again. Oh, and as an epilogue, both my partner and I noticed that neither one of us received the e-mailed cruise evaluation form in the days following this cruise as promised. What a coincidence! We have different surnames and email addresses (both registered with the company and on our registration forms for this particular cruise) and neither of us received an evaluation form. That was a not likely an oversight but rather a bold faced attempt to skew the responses and further reflects the level of integrity practised by this company. Fool me once--shame on you. Fool me twice--shame on me. So long, Celebrity. -Bobtor Read Less
Sail Date: February 2015
this was my first celebrity cruise and i was all excited to experience the excellent upscale experience everyone tells me celebrity offers. well i was very disappointed. first, the good--the entertainment was excellent and the cruise ... Read More
this was my first celebrity cruise and i was all excited to experience the excellent upscale experience everyone tells me celebrity offers. well i was very disappointed. first, the good--the entertainment was excellent and the cruise director and his staff were great. the room was fine and the room staff was excellent. now the bad--the food was poor in all areas, not enough choices, not served hot, and not very flavorful. the service in the buffet and other casual areas was very lacking, it almost felt as if half the staff was not even working. tables stayed dirty way too long with plates piling up everywhere. select dining without fixed dining times is TERRIBLE. it feels like you have to fight in lines to get seated, the waits are long and you cant develop a relationship with your servers having different ones every night, it is like starting from scratch and needing to retrain them to your preferences every night. the casino is also very tight to move around in. this may ruin me to ever go on celebrity again! Read Less
Sail Date: February 2015
This was our 6th cruise on Celebrity cruise line and absolutely unbeatably the worst one. The ship is old, worn out, smelly, and feels unclean; there is no wow factor at all – very drab. Embarkation was chaotic, mostly due to no ... Read More
This was our 6th cruise on Celebrity cruise line and absolutely unbeatably the worst one. The ship is old, worn out, smelly, and feels unclean; there is no wow factor at all – very drab. Embarkation was chaotic, mostly due to no direction from the staff and pushy passengers. We went on the same itinerary on the Millennium 2 years ago and it felt like night and day compared to this cruise. I cannot believe that in 2 years Celebrity dropped so low. We took a Celebrity cruise 3 month ago on Silhouette and it was a nice cruise, we noticed many budget cuts and corners cuts even on that cruise; however it cannot be compared to this cruise. It’s a shame that Celebrity fell so low that I cannot even compare it to Carnival – there was no service, no entertainment, no care and no variety on a 5 days cruise. In 5 days NO ONE paid us any attention - not the room steward, not the server, not the wait staff at the buffet, not the entertainment staff - in 5 days on the ship NOT ONE PERSON offered or provided any service or enjoyable experience or did anything worth recognition. Even guest relations manager was not interested in remediating the situation. The cabin was worn out, rusted out, poorly decorated and very small. There were stains everywhere. The pool towels brought to our room the second day were dirty, the bed shits were dirty, the carpets were dirty, the balcony looked like it was not cleaned in ages. My husband developed a severe allergy while on the ship, he is allergic to dust. The room steward spends 3 minutes in the room and leaves dust, dirt, stains untouched. It took 3 days to get ice from the room steward. The first day we asked and got no ice, the second day we asked and got ice in the middle of the day, by the time we got to cabin later in the day it was melted and was never changed, so the 3rd day after asking both room steward and assistant to have fresh ice in the room we finally got it. One day the room service menu disappeared from the tv screen and since room steward did not provide paper order forms for breakfast, we were not able to order morning coffee. The interactive function was fixed the next day, we ordered juice to be delivered for 8 am the next day and got a knock at the door an hour later at 12:30 am after midnight and juice delivery. The main dining room waiter was so busy that it was impossible to stop him and ask for a different dish or just to get a recommendation on the selection. The food presentation was not imaginative, quality was not good and choices were limited. The first cruise day was a nice warm day in Key West and I was planning to spend it on the balcony reading; however window washers decided to wash the windows and floors of the food court 3 decks up and spent 3 hours watering all balconies below. They saw people on the balconies trying to relax and enjoy some sun, but they did not care one bit and kept on watering us over the head with dirty salty water. The worst part of the ship was the buffet dining room with very poor, tasteless and limited choices, terrible working hours and no service whatsoever. In 5 days not once coffee or water was offered by wait staff in the buffet area, nor tables cleaned or dirty dishes removed from the table. The buffet operation hours on board of this ship are ridiculous. If you don’t eat before 10 am, there is no hot or fresh food available between 10 am and 12 pm. If you missed lunch, there is no hot food available between 2 pm and 5:30 pm. Two years ago on the same itinerary, for the day at sea, a very beautiful brunch was served in the main dining room, and there was a midnight sweets buffet on the pool deck. On this cruise if you miss your small window of food service, you either have to wait for the next meal or wait for an hour for order from a very limited selection of a room service menu. The last day at sea, knowing the situation with meals on this ship, we went to Ocean café at 1:30 which is about 1.5 hr earlier than our normal lunch time, but we missed lunch on 2 previous days and were determined to have some fresh food in the afternoon. I went to the salad line with a plate at 1:30 pm and waiter/server closed the shutter over the food in front of my face. I asked him what was going on and why is he closing the salad bar so early, he said that they close one side at 1:30 and the same selection is on the other side and I should go there. I went there and there was 1 salad with tofu available and 4 empty salad dishes. I went straight to the guest relations office and explained the situation. I also tried to state how much I was disappointed with the whole cruise, with hours of operation, with limited options, with total lack of service; she interrupted me and said that she cannot remediate what's done but that she will report the incident to the manager of the dining room at the Oceans Café. She also suggested that I should talk to a manager in the café when there is a problem. To which I said that on all other cruises the officers and dining room managers were available and in the dining room at all times, on this cruise neither in the buffet nor in the main dining room, the manager did not introduce himself, never stopped by the table and I had no idea who to even look for. Regarding the hours of operation she said that it is the same on all ships. To which I told her that 3 month ago on Silhouette the buffet was open for 23 hours a day and there was always a selection of sandwiches, cookies, salads, fruits or horderves available. But she did not care one bit about my experience or my dissatisfaction. In 5 days RARELY any staff member even said hello anywhere on the ship. We waited by the pool side bar for 15 minutes to order drinks while barman was chatting with other staff members. When dance lessons were offered in the reflection lounge, the lounge bar was closed and there was nowhere to get water or a drink for 2 hours that session lasted. The professional entertainment on the ship is almost none existent. Cruise director is really trying to be funny and to be everywhere at once, but he cannot be a substitute for a whole professional staff. Passengers entertaining passengers, so called “life activities” is so amateur it is said and not funny. The days at sea had no professional entertainment offered throughout the day. You had to choose between casino, bingo, shopping on board, art gallery or drinking. There were no lectures, no tour of the ship, no interesting guests, no cooking show, no game shows if you don’t count a poor attempt for unskillful game called majority rules. The dance band that was supposed to play dance music before and after dinner, decided to become rock-n-roll, country, hipster mix, invited a “guest” with guitar that knew 7-8 old rock hippy songs and played them continuously every time we stopped by the deck 4 trying to find a tune to dance to. There were always many people at the lounge, none of them dancing, since the music he was playing was not suited for pre-dinner dance, but they kept on repeating the same performance night after night without paying any attentions to guests. We ordered a future cruise while on the last cruise on Silhouette 3 month ago. That cruise was supposed to be Mediterranean next summer on Constellation. We will be canceling it because after this experience I cannot imagine spending 10 days on this ship.   Read Less
Sail Date: December 2014
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names ... Read More
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names (Italian vs. Chinese), then the waiter should have picked up on the situation and rectified the arrangement. We ate in the buffet for the remainder of the cruise. Food was sub-par, especially the beef, and not only in the buffet, but the main dining room also (I ordered the prime rib on the first night of the cruise). Buffet was about as organized as a soup sandwich. Had to hunt for everything I wanted on my plate. Meat in this line, potatoes in that line, veggies somewhere else. The so-called "Cruise Director" is pretty much skating. Not much planning, considering this was a Xmas cruise. A first year Arts & Entertainment student could have planned the five day cruise much better. This was by far the worse cruise I have ever taken, and to think that it was a Xmas cruise was even worse than worse. You people are billed as a five star cruise line...welllllll...that's just a bunch of bull. I've taken many a cruise with a lesser star rating that far exceeded my expectations and would make your outfit pale in comparison. I paid for a premium brand and got stiffed. That won't happen again. On a brighter note, the ship was very clean and bright. Casino....Wife and I playing identical slot machines...cruise cards inserted in each...mine wasn't giving nearly as much points as my wife's, even though we started off with the same amount of money and had equally won/lost the same amount of money when I called a floor mgr??? to inform him something was wrong with the machine/s. He looked, agreed, walked away and was never seen again... We will never sail with Celebrity again. They could care less about the customer. It's all about profit. Read Less
Sail Date: December 2014
We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again ... Read More
We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again and never again on the Constellation. To start with it's an old ship with a recently refitted (aqua class). We always travel aqua class as we primarily enjoy dining in Blu. The Blu restaurant on the Constellation is an after thought and was therefore squashed in to a very small space on the ship, too small to accomadate all aqua class passengers. On several occasions we had to queue and wait for a table. The restaurant itself has it's tables so close together you may as well be dining on one long table and not individual tables. It was very claustrophobic, and we felt rushed. Especially on Christmas Eve when it was clear the staff wanted us all gone so they could enjoy their own party in that restaurant!! The atmosphere was dull and matter of fact, not a party hat or party popper in sight!! Guest relations on this cruise were abysmal. They were disinterested in helping and again we were felt to be an inconvenience to them. On Christmas Day, we purchased an internet package at a pricey cost of $81 for the sole purpose of either face timing or skypeing home, when we couldn't connect, my husband rang guest relations and they said it was working fine but a bit slow so 'be patient'!! When we still couldn't connect after 45 mins we went to the ilounge only to be informed that it had been disabled as the signal was poor. We had to fight very hard to get any form of refund, eventually we were refunded $40, a lot less than was was left unused. We also took advantage of booking celebrity transfers to MIA airport, on the information sheet we were informed that we needed bag tags 'green no 15', we were given different tags so rang guest relations, who promised to send the correct ones. When they didn't arrive (and we getting close to having to put our bags outside our door) we rang again twice - nothing happened, so went down and collected them ourselves. On return to our cabin at 10.55pm we were given 10 new tags!!! The food was OK, have had much better on other celebrity cruises. Cleanliness was lacking. Our cabin was beautifully cleaned, but the balcony didn't get a look in. We had to clean it ourselves. Overall we have had some truly beautiful celebrity cruises and have never ever felt the need to write a review. This time however it was a very different story. It was made quite clear that the passengers were actually an inconvinence and they just wanted us on and off again. Whether this was because it was only 5 nights we are not sure. Especially being Christmas, we were looking for a little extra happy atmosphere, but were left totally let down and now looking forward to trying a different cruise line Read Less
Sail Date: December 2014
We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down ... Read More
We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down hill. Our room was filthy. We had to request it be cleaned twice! No butler service or preferential seating promised. We could not get traditional dining as we were told it was full. However, each night over 100 seats were empty and available. Configuration of the cabin was such that the bed was in the middle and had to almost crawl over bed to get to the couch, balcony, make-up desk with mirror, The food was honestly so poor that two nights we went upstairs to the buffet and had pizza. One could not use the sauna or steam room without paying each time even when one took a class or used the gym. We could not even get a light fixed...and add insult to injury they painted our balcony the morning of our last day! We were never asked or told..we were just greeted with a sign "Wet Paint" . Due to this we had no use of our balcony our last day/evening. The shows were not very good. If you think I am a cranky complainer the others we met on the ship had worse experiences! Each encounter with other passengers were worse and worse. One person could not get seated for dinner new Years Eve and was told "there was no room. Sorry" Another couple told us their room had to be scrubbed for 1 hour due to the filthy condition. Another told us about their door coming off it's hinges on her! It just goes on and on. Sadly, any screw up was greeted by chocolate strawberries to the point I just left the 5th dish of them outside the door. There were certainly ways to make things better. After 1 day, the strawberry plate got old. The employees seem trained in "no" and "can't" on ANY issue even the smallest. The captain was busy being a comedian, playing volleyball and game show host. This detail may seem trivial but I would prefer my captain to head the ship and it was operating poorly. Constellation is an old ship. There were many things that could be done to improve the food and service. This is not going to happen. Please pick another cruise line or at least new ship! Read Less
Sail Date: November 2014
This was our 5th cruise on Celebrity and the 3rd on the Constellation. It is also our last cruise on Celebrity! It was a transatlantic crossing back home. Ports were generally good, however Cartagena, Spain is a waste of time. Probably ... Read More
This was our 5th cruise on Celebrity and the 3rd on the Constellation. It is also our last cruise on Celebrity! It was a transatlantic crossing back home. Ports were generally good, however Cartagena, Spain is a waste of time. Probably they have low port fees so Celebrity used it to save some money. There isn't anything there worth seeing. Room was fine and the cabin steward (although we never saw him) was good. The captain had to leave in the middle of the trip because his wife gave birth and was replaced with a fantastic young (36) captain who was so personable and anxious to please that he was a pleasure. Food and food service was downright BAD. The service was very slow and when our table mates complained about that and other issues, we were met with a blank stare and attitude. They ignore your complaint and continue doing exactly as they had. It is like they listen to you and then go on with their bad service. Food was typical low class institutional fare. I can't even say they get it out quickly because they don't. Several dinners took 3 hours. I found that the best way to eat was to order one of the off night foods such as salmon or steak. But 16 days of salmon leaves you bored. I will say that I ate in the specialty restaurant 3 times and got Dover sole. That restaurant was excellent. The Italian restaurant was poor. I even ordered steak tartar there and it was vile. One day they had a chef's showing and he showed us how they prepare the tartar. Now I know why it is so bad. The Celebrity recipe that they worked on in the show isn't good at all. The self serve restaurant has poor help. They hide behind fake walls and partitions and talk among themselves. I saw this repeatedly and even reported it to the management but nothing changed. I enjoy going to the movies on ships in the evenings and Constellation has closed their movie theater. It used to be poor sound and bad viewing. Now it is non-existent. Which one is worse?? I can honestly say that I didn't find anyone on the ship that went out of their way for the passengers. I felt that the management on the ship wasn't paying attention. But the piece d resistance was the sales office. I went in to possibly book a cruise for 2016 ???and asked a few questions and was told to take a catalog back to my room and when I am ready to book it, come back. They do not have time to answer questions!!! These observations are not from someone who is a quack. Our table mates complained about similar lapses and one was told by the sales staff for future cruises that they are not there to answer passengers questions at all , only to book future cruises!! Also, we were scheduled to depart from Civitavecchia and at the last minute the ship couldn't dock there. Fine, we understand there was a storm and that is out of Celebrity's control. BUT NO ONE FROM CELEBRITY CONTACTED US!!! Luckily I met another passenger in Rome who was sailing on our ship and they told me! We had to go to Naples to catch our ship. All these problems, I feel relate strictly to top management, because it is extremely difficult to get all of these employees to do such a bad job. It takes a lot of talent and skill to get so many people to give bad service. You would think one or two people would actually break out of the mold give good service. The management has done a good job of preventing this. Needless to say, I will not be booking Celebrity any more. Read Less
Sail Date: July 2014
We were sold this cruise at a local cruise fair in September 2013 at the price of £3000 per person. We believed we had been sold a 5 star experience and had previously cruised with Royal Caribbean and P+O with great success. We obviously ... Read More
We were sold this cruise at a local cruise fair in September 2013 at the price of £3000 per person. We believed we had been sold a 5 star experience and had previously cruised with Royal Caribbean and P+O with great success. We obviously had great expectations due to the high cost and the so called 5 star experience we were promised. What a huge disappointment , The entire cruise was rubbish. Food was terrible particularly in the buffet - what a bun fight with barely an empty table to be found. I can truthfully say we did not receive a good meal the entire cruise. The entertainment was very disappointing - the twice nightly theatre shows were amateur and the other evening music offerings were repetitive . During the day the majority of the entertainment centred around you spending money . The off shore trip we did in St Petersburg was overpriced . The onboard shops were a ripoff with very rude and pushy salespeople. We found the pool areas very overcrowded on sea days and no staff to get you a drink. The only redeeming feature of the trip was the destinations. However we were surprised to say the least to discover that shuttle buses had to be paid for - this had never happened to us before. The entire ship was shabby - dusty windows in the dining room and cutlery often dirty. The Constellation should be renamed the Con. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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