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1 Helpful Vote
Sail Date: July 2015
We've been on at least 20 cruises (5 Celebrity). This was the shabbiest ship ever. Crew service and food were mediocre at best. Internet service was the worst of any ship we've sailed. The entertainment was nothing. The public ... Read More
We've been on at least 20 cruises (5 Celebrity). This was the shabbiest ship ever. Crew service and food were mediocre at best. Internet service was the worst of any ship we've sailed. The entertainment was nothing. The public areas/amenities lacked any pizazz. The only thing good about the Constellation sailing was its unique itinerary. Two days in Sorrento, Dubrovnik and Venice. Unless the itinerary is fabulous, we would recommend choosing another cruise line. Read Less
1 Helpful Vote
Sail Date: June 2015
I was very much looking forward to this cruise. I have been on several others and having sailed with RCCL previously I was led to believe that Celebrity was a step up from this. I'm afraid I found otherwise. The ship was older and ... Read More
I was very much looking forward to this cruise. I have been on several others and having sailed with RCCL previously I was led to believe that Celebrity was a step up from this. I'm afraid I found otherwise. The ship was older and smaller and that I can live with as the itinerary was what I wanted to do. However older and smaller is no excuse for poor quality food, unhelpful staff and poor communication of information cruisers needed to know. Captain Tasos was excellent and I very much enjoyed his humour. That said, the ship was tatty and felt downtrodden. There did not seem to be enough staff to cover the needs of the passengers. The communal areas always felt overcrowded and you had no chance of sitting on the back deck at the ocean view cafe as it was minuscule for the number of people. The food was cold, unappetising and done on a budget. I found this in the formal and informal dining areas. The last evening on board I went to the ocean view dining room as I was truly fed up of the other dining rooms offerings. The Buffett meals served that night were pretty much leftovers from the previous 3 or 4 days. I kid you not! Thank goodness they did a tasty curry up there or I may not have eaten. There were no midnight buffets or deck bbq's that you usually see on cruises. On day 1 there was an issue with the cabin door lock that took 4 visits and several hours before I could access my cabin. On the day we were in Dubrovnik a huge thunderstorm occurred. Local flooding and the like. I found myself abandoned with several elderly passengers in town as the shuttle buses failed to come to get us back to the ship. The celebrity rep hid out the storm and left us to fend for ourselves. Eventually after nearly an hour the Aurora rep felt sorry for us and put us on their coach to get back to the ship. We complained and we did get laundry vouchers and the shuttle cost refunded but this was after we insisted on this. I was more concerned about the safety of the older passengers as one had fallen in an open drain waist deep and a few others were very cold, the staff onboard did not seem to care about their safety. Also one of the ladies from that day had her tshirt shrunk by the laundry. The top was valued at $50 but they only refunded her $20 The TV didn't work well the toilet didn't flush always the safe gave up and I had to keep popping up to guest relations to fix things. They got to know me quite well! I got a little fed up of the constant pressure to buy drinks packages or dining options. I did do the Ocean Liners dining and although the waiters were very attentive I still didn't feel it was high end dining. At the extra cost of around $70 I don't think it was worth it. I loved the itinerary but otherwise I didn't enjoy the ship and its offerings which is sad because I do love cruising and still love that special feeling you get from the whole experience on board. Read Less
2 Helpful Votes
Sail Date: May 2015
Firstly, I was well impressed by the efficiency and friendliness of the staff together with the skill and wit of the Captain. However, there were many problems that detracted from us fully enjoying our second cruise experience: # ... Read More
Firstly, I was well impressed by the efficiency and friendliness of the staff together with the skill and wit of the Captain. However, there were many problems that detracted from us fully enjoying our second cruise experience: # Given that most of the time spent in the cabin is actually spent in bed, two single mattresses pushed together do not make a comfortable night's sleep # Trying to relax at the pool was not possible since one guy was chipping away at paintwotk on the railings WITH A SCRAPER! while another was at a different point on an extending platform chipping away a more paintwork WITH A SCRAPER! # Formal Nights were a disappointment as many diners did not bother to make any effort - why have a dress code if it is not to be enforced? Men were allowed in with open neck casual shirts; some ladies seemed to think that, for instance, a sparkly cardigan over a 'beach' dress constituted dressing-up. # Every night at the Theatre, there was an announcement about the first two rows being reserved for over 18s and yet every night a couple and their son were sat in the middle of the front row.- why have the announcements if there is no enforcement? # I thought the price of the shuttle coaches were a rip-off # I thought the commission charged in the casino to obtain dollars was a rip-off - even more so the ATM # Most of the time I went to the bar to order our drinks as waiters seemed to misinterpret my specific request for Bacardi as a request for any cheap white rum # The wifi charges are archaic and more annoying is that the speed is too slow - we could not connect with our family on a special day which was incredibly disappointing and angering that we paid to be not connected This cruise was to celebrate our 40th wedding anniversary a few weeks before the cruise together with my wife's special birthday on the cruise - the experience fell short of what we had been assured was a premium cruise company. Read Less
1 Helpful Vote
Sail Date: May 2015
It's been some years since we cruised with Celebrity. It's shocking how much this line has deteriorated. We chose this cruise for the itinerary, which did not disappoint, although in hindsight, we missed having more sea days. ... Read More
It's been some years since we cruised with Celebrity. It's shocking how much this line has deteriorated. We chose this cruise for the itinerary, which did not disappoint, although in hindsight, we missed having more sea days. Upon our embarkation, we had to ask several times for expedited boarding due to mobility issues. (This is our 5th cruise in 18 months. On every other one, we were immediately directed to the quick boarding line.) We were second in the "expedited check-in" with 4 people working the desk, yet had we stayed in the normal check-in line where about 30 people were waiting, we would have boarded sooner. Those working expedited check-in either ignored us or chose to coo at the baby in line before us. No one from the ship was there to help us with a wheel chair. Our boarding "passport" was empty, no deck plan - what was the point? First order of business was to correct the dinner seating. Although we told the ship before departure that they got it wrong, it was not changed. When we asked the maitre d' about "anytime" dining, we got a sullen "no" repeatedly. He reluctantly changed us to the later seating. Not a good first impression. Cabin: Clean; ample space (our large suitcase and 2 small ones fit under the bed); plenty of shelves/drawers; cabin attendant truly helpful and kind. Dining Room: Crowded, noisy, shouted to be heard across a table of 8, had to do contortions to get to our table. Menu read well, but failed to perform. For the most part the food was either tasteless, over salted or over cooked, portions microscopic - e.g., lamb and duck tough, lobster like rubber, breakfast omelettes overcooked, water for tea not hot enough. When asked by a maitre d' how we were enjoying an evening meal, we told her our issues with no follow up on subsequent visits to the table. Quality of the food did not improve. We asked Guest Relations to help - see below. Guest Relations: Staff confrontational, useless; did nothing to address our issue or assuage the problem; worst, most incompetent Guest Relations we have ever experienced. Nothing was ever done about the food. They offered to have the chef come to the table to discuss - we thought this would be confrontational and embarrass the chef, so we refused. They then offered to have the chef contact us by phone. It never happened. They were not able to answer other matters we inquired about, nor did they offer to get them. Buffet Dining: Short hours, dirty tables; shortage of plates and cutlery; disinterested staff, some being sullen; hot food was cold; not confident that the blue, plastic water glasses were clean. Shows: No better than a competent high school production, except for the aerial acrobats, and the late "adult-aged" show, which was fantastic. Cruise Critic Gathering: Took place early on; waste of time, 15 minutes before dinner; we were asked to contact the staff about any problems so they could be addressed during the cruise, rather than their having to read about them on Cruise Critic. We did, to no avail - see above comment on Guest Relations. Captain's Club: Not much. Shore Info Sheets: Not given with the daily program at night or at the gangway. We didn't know about their existence until late in the cruise. Some info on them erroneous, e.g., opening times of the Cathedral in Valletta, Malta was wrong. We saved the visit for the end of the day - missed it due to incorrect information from the ship. Ship: A barge with an apartment block on top; a bit tired; bland in color. Ship's Shore Shuttle Bus: Won't take wheelchairs even if the person can walk on without help, inexcusable. Disembarkation: Madness on the pier, crowded. Exit blocked by passengers waiting to board. A charming captain telling amusing stories can not make up for all these shortcomings. Even a great itinerary will not lure us to Celebrity again. Read Less
1 Helpful Vote
Sail Date: May 2015
Sold as a premium cruise Celebrity Constellation fails miserably. Carnival, Princess, Norwegian and P&O leave them for dead. You are nickel and dimed every inch of the way with overpriced shore excursions and transfers e.g. They ... Read More
Sold as a premium cruise Celebrity Constellation fails miserably. Carnival, Princess, Norwegian and P&O leave them for dead. You are nickel and dimed every inch of the way with overpriced shore excursions and transfers e.g. They charged Euro 22 for a Venice city transfer by boat and the Vaporetto made the identical trip for Euro 15. The"helpful" staff did not mention the availability of the Vaporetto. Drinks are expensive and get truly ridiculous when an automatic 18% gratuity is applied. Meals are unexciting. The wait staff in the restaurants are excellent but with few exceptions drink waiters are surly. The evening shows are of good quality but there is minimal incidental entertainment before and after the shows, unless you like a DJ or the same band singing the same songs every night. If I ever hear green green grass of home again!!!!!!! The ship is tired and overpriced. We will certainly not sail with them again. Read Less
1 Helpful Vote
Sail Date: April 2015
We sailed on the spring 13 day transatlantic to Rome ,previous Celebrity cruise was on Silhouette last summer.embarkation was fairly painless as we were Select members. We did have a bit of a wait for our cabins and used this to get ... Read More
We sailed on the spring 13 day transatlantic to Rome ,previous Celebrity cruise was on Silhouette last summer.embarkation was fairly painless as we were Select members. We did have a bit of a wait for our cabins and used this to get better acquainted with the ship.we went to the caffe al Bacio and had excellent service and delicious coffees and cake. However this was the last time we received any great service on deck 3 or 4. We have been on 12 cruises in total. Our cabin was an oceanview 7000 and ver spacious , looking out over the helipad. Cabin attendants wear excellent and perhaps a bit too zealous as we were walked in on a few times even after we placed the do not disturb sign on the door We had the bar setup in the cabin and everything arrived on time.this is where things start to fall apart. We called to confirm our select dining and were told the only time was 9 pm. I Explained that would be too late but they said nothing could be done so we ate in the Oceanview Grill that evening and as it turned out for the rest of the cruise. I will explain later... Anyway we enjoyed the meals in the Oceanview and the staff were very hard working but cutbacks were very obvious and I felt sorry for them. Evenings were the best times to obtain seating as the rest of the time it was a zoo and we had problems getting food and a table there. The next evening I called down again and again was told no seating was available at the time we wanted, neither 5.30 nor 6 o'clock. At this point I became annoyed and explained that we had paid for select dining and it was suggested that we try the pay for food venues. I had to argue and finally we were told to show up at 6 pm. We went to the dining room and were seated where we proceeded to wait for twenty minutes before a waiter arrived. I saw staff standing around and giggling. We then left the dining room and did not return. The maître d called and asked why and we explained service was too slow. Just asked for our cabin number. This set a pattern on this cruise. Read Less
Sail Date: March 2015
My first time with Celebrity but 6th cruise overall. I have to say with comparison with Carnival I'd actually chose Carnival next time. My 5 experiences on Carnival have been better than Celebrity. Here's the breakdown. Food ... Read More
My first time with Celebrity but 6th cruise overall. I have to say with comparison with Carnival I'd actually chose Carnival next time. My 5 experiences on Carnival have been better than Celebrity. Here's the breakdown. Food and service: Service and attitudes stunk on Celebrity Constellation. Saw 3 arguments right in front of me between employees. They were not happy to be working this cruise...looks like a lot of reviews have said the same thing. We were on a cruise with 500 passengers less than what it could hold too... no spring breakers and attitudes were still a mess!! Food average. And they changed dinner time from 6pm to 530pm. Left us a note on our bed. Not what I signed up for when booking. Caters to ages 60 and over big time! (By the way we are in our 30s and dont party a lot) Carnivals food and employees get my vote. And side note....they ran out of food before closing down lunches at 2pm and at night. Never seen a ship with so many hours going by with no food options any where to he found. Huge disappointment. Entertainment: Celebrity actually won this out by far with the night shows. Although extremely boring during the day the night shows made up for it. A+ on entertainment. Entertainment director was awesome and the Captain seemed to be nice and social too. Gym: Paid to do some classes. They weren't good at all. The instructors seems to hate their jobs. The zumba instructor was not a zumba certified instructor and for $12 a class she was a mess:( Carnival wins in the gym/spa Room: our room was cleaned somewhat but soda was still spilt all on the walls and the bathroom had mold everywhere. The show curtain was black. I'm not that picky and even I thought it was dirty. The bed was very very hard. Room attendant was just ok. Again Carnival wins by far! Embarkement/ Disembarkment: check in was smooth. Not the friendliest bunch but efficient. Disembarkment was a disaster!!!! We chose to walk off at 730 am with our own bags. Took 2 hrs to get off. No structure. Constellations employees were no where to be found to help or guide. Was the biggest mess I've ever seen. And again we were 500 people less than what the ship holds. Never had this problem on Carnival. Again Carnival wins. Besides entertainment Carnival is preferred by us for many reasons. This cruise and it's staff definitely left me not wanting to come back. Too bad Read Less
Sail Date: March 2015
This was my 10th cruising experience. My husband, myself and our 18 yo son went on this cruise this past month. The ports were awesome and weather great. Celebrity had sold 900 of the 2100 tickets to spring breakers, most from FL ... Read More
This was my 10th cruising experience. My husband, myself and our 18 yo son went on this cruise this past month. The ports were awesome and weather great. Celebrity had sold 900 of the 2100 tickets to spring breakers, most from FL schools. It turned out to be students from frats and sororities from FL colleges. The entire ship became party for the spring breakers. The dining room was full of rude loud curses from the frat boys and the staff had no control of them. The captain made many announcements regarding the behavior issues but nothing else was done. There was vomit on decks the staff had a tough time keeping up with esp in mornings. I had made a complaint during the formal night when the table next us broke out in a fight of f words. WE were told that we would be compensated for the drinks. A relationship manager by the name of Morgan for Celebrity took weeks to get back to me, put me on hold for extended periods of time then without a real apology said we don't compensate for that sort of stuff. No more celebrity cruises for me. Read Less
Sail Date: March 2015
Worst Cruise when it comes to Food and Service! Cruise March 21 2015 for 5 days (Fort Lauderdale) Where do I begin? Buffet,Main Restaurant, Food: On the first day: (boarding) the ship cabins were not ready till 1:30pm so had to do the ... Read More
Worst Cruise when it comes to Food and Service! Cruise March 21 2015 for 5 days (Fort Lauderdale) Where do I begin? Buffet,Main Restaurant, Food: On the first day: (boarding) the ship cabins were not ready till 1:30pm so had to do the Buffet ( normal on any cruise). We couldn’t find a empty table for what felt like 15-20 mins. The Buffet area is small for the amount of people on the ship. I thought to myself I’ll chalk it up to being the first day…It wasn’t the second day at Key West in the morning was the same thing so we tried to go to Main Restaurant San Marco and it had already closed and it was only 8:30am. Really? The lines just to get an Omelette was so long and you had to wait on that line just to get to the trays that had your basic Breakfast food like scramble eggs, Bacon etc. The Omelette station was too close to everything else. If you tried to get scrambled eggs you would be cutting the line. I love soft Omelettes and they didn’t know how to make them in Omelette station or in Main Restaurant San Marco. I would tell them Soft, runny, runny and would get it like normally cooked. Don’t look for Eggs Benedict or Poached eggs in Buffet area you have to go to Main Restaurant San Marco. When you finally got a table at the buffet you couldn’t find service anywhere. Nobody to ask you if you wanted orange juice or coffee…NOTHING! Ohh wait they did have people asking if you wanted something from the bar $$$.You had to go looking for your own table setting. When you finish your plate no one would come to clear the empty plates. Wow! This was my Fourth Cruise ( MSC,Princess,Norwegian) first with Celebrity and never experience such bad service. The servers serving food in Buffet are not too friendly. The service at Main Restaurant San Marco was not much better. We would sit down for Dinner at 6pm and walk out about 8pm…2 hours for Dinner. There was only one night that it took about 1 hour.The food took forever between courses. We would be scared to ask for something as simple as ketchup out of fear that it would never come or be too late. A couple sitting next to us never got their Omelette that the husband ordered. The wife had her meal and they husband never got his. He was just waiting for his wife to finish to walk out without eating and talk to the manager. Dress Code in Main Restaurant San Marco was enforced only sometimes. Formal night not every man worn a Jacket. Now on the taste of the food…Not Good. Buffet food seemed taste less and seemed to have the same thing everyday. The Pasta Station and Asian Station was pretty good and not a Sushi person here but that seemed like it was doing good. Main Restaurant San Marco the food for dinner was on average from 1 to 10…. I give it a 5. Pool area: Was nice but chairs go very fast with people up very early to put their towels on them. really enjoyed the enclosed Spa/Pool area with a small buffet area. Spa area: The lay out was kinda weird. The mens locker room was not attached to the spa area ( Steam room etc, extra charge $$) but it did have a nice Sauna that was free and NOT coed. Attention cruise ships please go back to making NON coed Steam rooms and Saunas. One of two steam rooms is very small. Im a male and could feel that the lady in there felt uncomfortable with me being there alone with her which made me feel uncomfortable.The Fitness area was useable with nice views in the front of the ship and didn’t seem too over crowded. Cabin: 8159 Found the cabin to be clean with nice balcony chairs and small table. Wish the bathroom had a exhaust fan and power outlet for my electric tooth brush. I’m glad I brought my own Memory Pillow because I found the pillows to be small and not that comfortable but the bed was. I didn’t like that you didn’t have privacy on your balcony because of the over hang of the Buffet seating area above.Did like that you didn’t need a card to keep the power and lights on in the room.Every once in awhile if you where laying in the bed during the day your would hear loud banging noise that would shake the bed but didn’t hear it at night when sleeping. Would have liked a Do Not Disturb sign. We did see people smoking in their balconies and would get the smoke in our area.Cabin Stewart “Orland” was great no complains there. Shows ( Main Theater): Really nice Theater with comfortable seating and a table for your drinks.First night show was 45 mins of a juggler. I got bored after the first 15 mins. The iHollywood show was probably the best for us and the last show I think it was called Land of make-believe. Casino: Not a gambler but liked the fact that there is NO Smoking there. Verdict: This was our first Celebrity Cruise and was told by friends that they always loved the service and the food…WHAT HAPPENED? It was the worst service we have ever experience on a ship and the food not good. If this is your first cruise i’m sure you wouldn’t know better but very disappointed.   Read Less
Sail Date: February 2015
Best of this cruise: 1. Arrival at port and boarding went very well, and we were pleased with the process. Likewise leaving the ship on the last day went well, and we had no problem finding our luggage. 2. Our room stewards were good, ... Read More
Best of this cruise: 1. Arrival at port and boarding went very well, and we were pleased with the process. Likewise leaving the ship on the last day went well, and we had no problem finding our luggage. 2. Our room stewards were good, and we had no issues with them at all. They were very helpful, and polite, greeting us every time we met them in the hallway. All of the staff seemed eager to help, but there were simply not enough of them to take care of the passengers’ needs. 3. Entertainment was excellent, and even though some of the entertainers appeared more than once, they all did an excellent job of keeping us coming back each night to see them again! From there it went downhill! Worst in our experience compared to previous cruises: 1. Food was not prepared well, and the first morning we had half-cooked eggs with a watery consistency. In addition, choices available to us were not varied from day to day. Serving size at dinner for appetizers and salads was small, and in some cases so were the main entries, in our opinion. Food was “OK”, but definitely seemed more like samples than real servings. Again, service in the main dining room was good, and we had no complaints about the servers. 2. The tendering was a mess, with long lines being called before there were tenders available to load. In one case, our number was called, and we went downstairs, to a long line of others waiting to board. We stayed there for some time (15-20 minutes?) before they told us to walk through the hallway to the other end, where we again waiting for about 15 minutes, with the line building behind us. Then they told us to walk back to where we were originally. This little maneuver caused us to move from the front of the line to the back, as more people lined up behind us while we were waiting! As we were finally boarding the tender, another group was told to go to the other end again, and they boarded and left the docking station before we did! On another occasion, numbers were given out early in the morning, and people were allowed to board the tenders with no regard to the numbers previously waiting! Who organized this process? These delays caused us to get back to the ship late as well, as mentioned below, for our lunch meals. 3. Service in food lines was terrible! Long lines, with very few people serving us at all meals. Lines were extremely long, and moved slowly, because there was only one person serving at each line. This was particularly terrible on Coco Cay, when there were multiple lines, each for different items, including drinks, with only one or two people available to serve the line of 50 people or more. It took us an hour and a half to get through these lines before we could sit down to eat our lunch on the island! Our friends likewise waited over an hour to get their lunch while we waited with their belongings on the beach before we could get our chance to stand in the same lines! 4. Likewise, when we went on excursions, leaving early in the morning, and returning to the ship in the afternoon, we stood in line for lunch with long lines. Then they shut down the same line we were standing in, telling us that we had to get in line earlier to eat, which of course was not an option, due to boarding tenders after our excursion! Why could they not wait until those in line completed their pass through that particular line, instead of shutting it down directly in front of us, with many still standing in line? 5. Every meal we had to search the various drink areas for either cups and glasses, ice, and coffee and cold drinks, depending on the time of day. We were forced to get a drink container (cup or glass) in one area, move to another area to get ice, move to a third area to get the drink of our choice, and then look for a place to get spoon to stir our coffee after getting cream. How many stations does it take to get your drink, and why were they not checking these stations more frequently to see if they were empty? And remember there were lines at each station! One day I filled glasses with “ice tea”, returned to the table where my wife was waiting to start lunch, and discovered that the ice tea was in fact fruit punch! I am diabetic, and had to start over again to find a station with ice tea, after letting a crewmember know that the wrong drink was being dispensed! 6. On St. Martin, Club Orient was not informed that this cruise excursion was coming there until the morning of our arrival, so they were not at all prepared to serve the people in the dining room at Club Orient. Getting an umbrella and lounges was nearly impossible! Of course it was made easier when it started to rain, and people returned to the ship to eat. 7. It also seemed that knowing that this was a clothing-optional cruise a whole year in advance, why were we, as passengers, informed at the last minute that many venues were NOT clothing optional, contrary to expectations? 8. Finally, the cost for this cruise was greater than an equivalent cruise itinerary directly through Celebrity. The service and excursions provided made us wonder why we should opt for a prepaid C/O cruise and get such poor service every day! Whether the problems were with Celebrity or our charter company, why would we want to take another cruise next year, paying even more, on this same ship, and finding out that the C/O opportunities may again be disappointing?   Read Less
Sail Date: February 2015
We took a ten day cruise on the Celebrity Constellation out of Ft. Lauderdale to St. Maartin, Guadalupe, and St. Barth's in February of 2015. The ship also stopped at the company-owned island in the Bahamas. We had been on the same ... Read More
We took a ten day cruise on the Celebrity Constellation out of Ft. Lauderdale to St. Maartin, Guadalupe, and St. Barth's in February of 2015. The ship also stopped at the company-owned island in the Bahamas. We had been on the same ship for a 15-day cruise to Hawaii in and out of San Diego several years ago. We'd also been on a Celebrity ship one 17-day cruise around the Horn several years prior to this. In each case we had a concierge class room. Celebrity has slipped. Badly. First the good: Our cabin, which overlooked the stern, was excellent, with a really big balcony. The bed was great, the cabin service was superb, and meals were excellent in the main dining room. The breakfast room service was also very good. Unlike other lines, there was no check to sign to add "an additional gratuity." Indeed, the room service waiter didn't take a cash tip, much to my surprise. Luggage service was very quick, and everything was spotless. Talent in the theaters was first class. The bad: Top deck cafeteria food was mediocre. We felt really gouged in terms of prices -- everywhere it seemed that the company wanted to nickle and dime us. Shore excursions cost half again as much as those on other companies (we've been on 27 cruises, and we pay attention). An example: mini-bar two-ounce bottles of liquor were NINE DOLLARS, as were bottom-shelf cocktails at the ship's many bars. One no longer could order a bottle of whiskey from Room Service for $40 -- now one must go through "Guest Relations" and order a "beverage package" for $80. This, by the way, entails three phone calls and a four-hour wait. Our concierge, who finally went and got it for us himself, was surprised to learn that a bottle of booze on Cunard Lines is delivered in ten minutes. There was no laundromat on the ship, which makes any cruise over seven days just about impossible for us. It didn't seem like they wanted our future business. Cruise companies are very similar, so we often book by destination and cost. The third, less tangible factor, is what keeps us coming back. We may or may not come back to Celebrity. Read Less
2 Helpful Votes
Sail Date: January 2015
This is my 2nd time (and last time) on the Constellation and 7th Celebrity cruise. This ship is in terrible shape. The furnishings in the public areas are in tattered disrepair. The fabrics are literally worn off the furniture so there are ... Read More
This is my 2nd time (and last time) on the Constellation and 7th Celebrity cruise. This ship is in terrible shape. The furnishings in the public areas are in tattered disrepair. The fabrics are literally worn off the furniture so there are bald spots. The room was not much better with rust in the grout in the bathroom and a moldy shower curtain. Having been now on Celebrity many times, they have cut back on the amenities. No cotton ball/Q-tip container. Instead, you get nothing unless you ask, and then you only get a 2-pack of cotton balls and Q-tips. Not a big deal, but you notice these things as the price of cruising continues to rise and they strip away the small stuff. Also, no pen and pad of paper in the room--this used to be standard. The TV room service program was not working, so they sent someone with another TV. Well.....it's not the TV, it's the programming. Duh! The battery in the in-room safe was dead, so the safe did not work. They sent another mechanic for that. Stay out of room 9109. Embarkation was a cluster mess even though I have priority check-in as a platinum member. Disembarkation was easy, since I stayed on the ship literally till they called my name to kick me off. My flight wasn't until 4 p.m. so I wasn't in a hurry to get off the ship. The food was the worst! Lobster bisque is more like lobster broth, with no trace of lobster. Steaks are tough and rubbery. I love to try all kinds of food, but I found that I needed to order two entrees at dinner just to have the hope that I could eat something off of each plate. That's really sad! The only dessert that is consistently good on Celebrity cruises is the creme brulee. The cake-style desserts were very dry and lacked good flavor. The buffet was hit or miss on good tasting food. If you can get your entree prepared fresh (omelette station or stir fry), that seemed to be the best way to get a tasty meal. I got tired of trying to hunt down a good meal so I went to room service. Boy, that was a mistake! The burgers and chicken sandwiches were dried out, the breakfast orders were made completely wrong and they gave me cream and sugar but no coffee. Really?? Nobody noticed that before sending it out? The shows were barely adequate, if not a bit lame. We had very smooth sailing seas, therefore, no swaying stage, so there was no excuse for the performers not to be in perfect step. Didn't do anything in Nassau except walk and shop and went to Senor Frog's. Fun place with great rum drinks and lots of dancing and singing. Took the "Taste of Key West" tour from the ship excursion. Well worth it for a food sampling tour. You visit a few of the establishments and you get a sampling of their food. Our walking tour guide was very informative and friendly and stopped along the way to give you some history of the area. The tour is a couple hours long. Not on this tour but was featured on Diners Drive-Ins and Dives is DJ's Clam Shack on Duval Street in Key West. I made my way down there to try their lobster roll. The BEST lobster roll I've ever had. Read Less
Sail Date: January 2015
We went with Royal Caribbean on our last cruise and the cruise was great! This cruise by comparison disappointed big time. First, they lost our bags so we had no change of clothes or toiletries until late in the evening. Next time I think ... Read More
We went with Royal Caribbean on our last cruise and the cruise was great! This cruise by comparison disappointed big time. First, they lost our bags so we had no change of clothes or toiletries until late in the evening. Next time I think I take the bags on myself if possible. The guy who cleaned our room who was very nice apologise but nothing offered for the inconvenience. Second, they messed up our table at dinner and left us standing there for about 10 minutes while trying to sort it out and then sat at us at another table for 15 minutes and gave us some water to sit there sipping while they attempted to sort us a table. The food at each dinner was ok but really not much better, if at all, than the buffet food that was offered. The service was average at best. The entertainment is sub standard. Don't get me wrong I expect the hard sell on a cruise but the ones I have been on previously had good entertainment to go along with that. Everything centered around them selling you something and the entertainment seemed an after thought. You are a captive audience so entertainment is pretty key. They would go through several long periods of nothing going on poolside not even music playing. They had different sporting events on the calendar but no announcements poolside and no one there when the different events kicked off (at least the ones we tried) except for the pool volleyball against the crew. Most were just cancelled. The Zumba kicked off late. Again no announcement and the woman showed up and left because the only one there was my girlfriend. The ship is nice enough but most are. The itinerary was good Bahamas and Key West. We planned para sailing through the cruise but the weather prevented it. Not the cruises fault but with everything else that went wrong it just added to the dissatisfaction. If everything else had been up to standard, it would have been ok. Disembarkation badly organised and we were delayed an hour getting off in Key West meaning we had a lot less time to explore the island and they also docked late. Good points are the cruise ship is decent but most are. The Captain is interactive and a laugh. As I said cruises are fun but this one disappointed for us and I wouldn't book with Celebrity again. When the cruise was almost over, I asked for a customer satisfaction card and the guy behind guest relations said you get an email. He didn't ask what was wrong or if I had any issues or if I was satisfied. I told him about the issues regardless. His comment "put it in the email." I think that sums it up. I have since put it in the email. Nothing further about my less than stellar review to the Constellation. All's I get from them is sales email. Why am I not surprised?!? Avoid!   Read Less
Sail Date: October 2014
Booked this cruise in January as we really wanted to see Yalta, Sevastopol, and Odessa, and the Putin invaded Crimea and the FO advised against travelling to the Ukraine. Despite this the itinerary remained unchanged in the adverts. I ... Read More
Booked this cruise in January as we really wanted to see Yalta, Sevastopol, and Odessa, and the Putin invaded Crimea and the FO advised against travelling to the Ukraine. Despite this the itinerary remained unchanged in the adverts. I wrote to them to ask where would we be going and got back a generic reply about safety etc and the situation was under review, and if a change was made we would be notified with the options. In May we received the revised itinerary from the TA and the options were go to the new destinations or lose our deposit! So we went to what was described as 'the finest possible experience of the Black Sea'. Burgas in Bulgaria was grim and the town looked like the 2nd world war had just finished; we did not land at Varna, also in Bulgaria as it was too rough to tender. Trabzon was a nice town but with very little for the tourist. We were advised that the trip to the monastery was a waste of time because of the 300 slippery steps, and the mist so we would not see anything. The most exciting thing in Sinop was a disused Jail!. Things improved considerably when we left the Black Sea, and Mykonos, Athens, and Ephesus were excellent. Hence if anyone is planning to go to the Black Sea I would think again. Read Less
1 Helpful Vote
Sail Date: October 2014
We sailed on the Celebrity Constellation 11-Day Holy Land cruise this last October. The boat was quite nice so no complaints on that end. However, the attention to their passenger's satisfaction was flippant at best, inexistant at ... Read More
We sailed on the Celebrity Constellation 11-Day Holy Land cruise this last October. The boat was quite nice so no complaints on that end. However, the attention to their passenger's satisfaction was flippant at best, inexistant at worst. To begin with, they managed to switch my husband and daughter's pictures on their passes so that every time we got on and off of the boat we had problems ; we were inevitably stopped which caused backed-up lines at the security check-point and inconvenience for everyone. Each time we explained and asked that the pictures be switched and each time they reassured us they would take care of the problem - it was not until the LAST day of the cruise that the issue was resolved. Finally, due to bad weather the cruise ended in Naples rather than Rome. In the process of busing us to Rome my husband's luggage was lost and it took Celebrity almost 3-weeks to get it to us. We received a lukewarm apology for the inconvenience and an offer to discount our 'next' trip. Given that we were seven in our group (thus a sizable investment in tickets) I would have expected better attention. There will not be 'another' time with Celebrity for us. Read Less
1 Helpful Vote
Sail Date: September 2014
Where to start? Lets begin at the beginning, embarkation, Amsterdam's port facilities are quite good, but there was a large queue and the time it took them to process people was annoying, it seemed to take significantly longer than ... Read More
Where to start? Lets begin at the beginning, embarkation, Amsterdam's port facilities are quite good, but there was a large queue and the time it took them to process people was annoying, it seemed to take significantly longer than other cruises I have taken and seemed to be due to the speed at which they were checking people in, it seemed disorganized, a theme that continued through the cruise. This then lead to the next issue which was the original stateroom they gave us had an overwhelming odor of bleach, which seemed to be covering a sour odor and an overwhelming cigarette smell in the hallway, this seemed to be a problem in the front of the boat. They gave us a room that clearly had an issue and then gave us a song and dance when we requested to be moved about the boat being full, eventually they moved us, but not without some vociferous complaining and first telling us repeatedly it's not possible. If there was a problem with a stateroom they need to fix it properly and not attempt to put someone in the room until it is fixed. I'm sure the oder has something to do with the showers which really could use a mildew and mold cleaning as I'm sure that is the source of the fowl odor and seemed to be in most staterooms. Staterooms are also a little small compared to other ships we've been on but nice nonetheless, the ship itself is in good shape and has nice spaces. There are a few things key about a cruise, one is ports, one is at sea activities, and finally the food. First the disembarkation process and the excursions, the excursions offered tended to be not great and they are very forceful in their sales pitch, trying to scare people into taking there excursions instead of offering something people want. They seemed to miss attractions in port and we had multiple trips I call restroom trips, where they load you in a bus and drive from rest stop to rest stop for 3 hours while you see almost nothing. Port time seemed too limited on our itinerary in general. On sea days I felt like they used it as a time to try to sell you stuff, which to some extent is understandable but the activities are far too limited on board, no attempt to keep the passengers occupied, in port or at sea they seemed to have the same lack of activities, no additional classes or entertainment on sea days. Now onto the food, I'd say the San Marco(main dining room) was fair it wasn't great, but also not bad, quality ingredients were used but the preparation was not wonderful. Specifically they could not deliver steaks properly prepared, and fish was not prepared well it always tasted baked. Service in the main dinning room was very good, waitstaff goes out of their way to get the passengers what ever they want. Ocean Liners was actually quite good, a shining star on a boat of mediocre or downright bad food, service was also very good and attentive. We went to Tuscan grille once found the Italian food to be very disappointing(Lasagna was bad and the lobster pasta was bland) and the service to be downright inattentive, pleasant enough but we felt ignored, it took 2.5 hours to eat and it was 45 minutes before we got any food. The buffet was not very good, quite limited most times and the quality of the breakfast food was subpar, it was almost exactly the same everyday. The staff did not do a good job of keeping passengers from violating all kinds of sanitary rules, and it seems like food safety was not taken too seriously which is disconcerting. I could accept the main dining room issues, the meat and fish served was good quality and on formal nights it was good(steak, fish, lobster), options were weirder on other nights but that is consistent with other cruises. The poor quality breakfast in all venues(main dining and buffet), bad buffet, questionable food safety practices and downright awful specialty restaurant(Tuscan Grille) make me give this cruise a D+ for food. Really not enough in the way of choices, the buffet was a non-option at mealtimes based on what was served, which leaves main dining and ocean liners, which we did 5 times but it gets old fast. So in summary, the boat was nice enough, but they need to address the bathroom issues. The food needs some help they need to revamp this. The entertainment options on sea days need to be revamped. Besides the waitstaff and the cabin stewards who were excellent, the rest of the staff treated you like a dollar sign only interested in what they could sell you. We would probably not go with Celebrity after this trip and would likely not recommend this ship to our friends. Read Less
Sail Date: August 2014
My wife and I sailed on Celebrity for a second time, the first was 2002 during its inaugural season. This time we decided to go 1st class for our 32nd wedding anniversary by upgrading to a Royal Suite! What a mistake. The cabin itself was ... Read More
My wife and I sailed on Celebrity for a second time, the first was 2002 during its inaugural season. This time we decided to go 1st class for our 32nd wedding anniversary by upgrading to a Royal Suite! What a mistake. The cabin itself was dark and furniture was of the 1950's hotel room variety. The room entry had a huge stain and the furniture was dirty and stained. As I mentioned before, we had sailed Celebrity several years ago with a Celebrity Suite (our traveling companions had that suite class on this current cruise). I can say that Constellation must have redone the Celebrity Suite as the bathroom was tiny and cramped. Even in our own Royal Suite, the bathroom was small and cramped...and not nearly as nice as the prior Celebrity Suite we had enjoyed in 2002! Celebrity touted the hottub that we would enjoy on our oversized balcony. In reality, it is basically a jetted tub that was showing its age. The glass divider between our balcony and the suite next door was cracked in about 3 places (basically shattered). Food services on board were awful...both in the Main Dining Room and the buffet line on deck 10. As an example....mash potatoes reminded me of grade school cafeteria dining.....scooped with an ice cream scoop and pasty/dry/lumpy. It may sound minor, but when you consider that to be across the board relating to other food items, it was disappointing. We did try the Tuscan Grille (specialty restaurant). The food was excellent here...however, it comes with an additional cost for most guests. I also tried to have some special items delivered to our room in observance of our anniversary. The cheese/fruit platter ordered for sailing date never did show up and trying to get credit was a nightmare. The roses I ordered for our anniversary showed up on sailing date...a full six days before our anniversary and not in accordance with our order! The ship overall is showing its age. We were told that the cabins had been refurbished....clearly not the case with our suite. Our travel companions Celebrity Suite had been refurbished/redesigned...but not for the better (less space and cheaper looking furnishings). There are many other examples of poor customer service from shore excursion issues to simply getting on board. The only thing that I can say from a positive is that the cruise staff really did try and assist with our issues. However, their hands are tied by a cruise company that is clearly trying to save money and have, as a result, cheapened the whole experience. Never again will I sail on Celebrity. My mistake was thinking that I'd spend more money on a suite and get better service and amenities to create a memorable experience. I couldn't have been more wrong. Read Less
Sail Date: July 2014
The itinerary of Celebrity's Baltic & Northern Europe cruise on Constellation is excellent with a good ratio of sea and port days. The cruising experience on the Constellation itself was mediocre for a number of reasons: - The ... Read More
The itinerary of Celebrity's Baltic & Northern Europe cruise on Constellation is excellent with a good ratio of sea and port days. The cruising experience on the Constellation itself was mediocre for a number of reasons: - The ship has received a "facelift" but you can tell that it is an older vessel missing many of the amenities and the "flashiness" of newer cruise ships. - We did not book any shore excursions with Celebrity. In some ports a free shuttle bus (like offered by other companies) would have been nice. - The entertainment program left much to be desired. The quality of the life music and evening shows (if any) were very mixed and most of the so called "lectures" turned out to be sales pitches for port excursion or advertisement for on-board shopping. The sport program is not up to standard; Yoga and Pilates are not worth the fee. - We were very unhappy with the food. The quality in the main dining room was "hit and miss"; there were a few delicious items but in general the meals did not hold up to the flamboyant description in the menu. Salads looked and tasted tired and especially fish dishes were very disappointing. There was no lobster day as common on other cruises. Most of the food at the Ocean Grill (buffet restaurant) was of very low quality, boring and basically the same throughout the cruise. - We were in "Select Dining" and were asked to make dinner reservations. Be advised that a reservation makes no difference where and when you will be seated. We asked for a window table several times (and would have accepted to wait for one) but were assigned noisy tables at the rail although several window tables were available. Until the end of the cruise we were not able to find out what gets you on a preferred table - it is clearly not the "first come first serve" rule. - In general the dining room staff is very friendly and one of the Sommeliers was outstanding. Expect that your left over wine from the day before might get missing. Once a waiter spilled champagne over my pants, offered an apology but did not even refill the glass. - Specialty Dining: The Ocean Liner Restaurant is excellent and worth the fee but we had a much below average experience at the Tuscan Grill. Neither the food nor the service were convincing and worth the additional cost. - Upon embarkation we deposited 2 bottles of liquor with the Constellation staff and were promised to get them delivered to our stateroom the night before disembarkation. We never saw the 2 bottles (which were a pricy souvenir from a micro distillery in Amsterdam) again. Guest relations was less than helpful in locating our liquor and gave us conflicting answers - first they could not find it, after we presented the claim check they told us that it was found and will be delivered, then we were informed that it was delivered to the wrong stateroom, etc. etc. (recently we learnt that friends had a similar experience on a Celebrity ship). This experience thoroughly spoilt our last evening on the Constellation and convinced us to make cruising plans with other companies in the future.   Read Less
Sail Date: June 2014
We have never sailed on Celebrity cruise ships and sadly will never again! We found the cost of the cruise was very expensive and that everything on board was a "money making business". The crew were great, and the Captain a ... Read More
We have never sailed on Celebrity cruise ships and sadly will never again! We found the cost of the cruise was very expensive and that everything on board was a "money making business". The crew were great, and the Captain a delight and the ship somewhat "tired" and in desperate need of upgrading. However: 1. Having paid for an upgraded cabin found it very small and suffered bruised legs trying to get round the bed at night! No room for manoeuvre. 2. The bathroom is for "stick insects" and if you are a large person don't shut the door! 3. Although we had a balcony and were on deck 9, the overhang from deck 10 meant that the sun had no chance whatsoever to shine on the balcony ever. All other cabins below deck 9 were bathed in sunlight - when it occurred. 4. The food was presented in such a way, you would be forced to go on a diet unless you chose to eat in the exclusive restaurants which were superb. However, at £50 per couple per evening (over and above what you had already paid), it became very expensive. 5. The entertainment was mediocre to say the least and only happened every other night, with intervening nights showing a "new" film that did not start until 10.30pm! 6. On docking days when a shuttle was needed to get into town (with no taxis available in the dock area) everyone going ashore were charged $12 each for the return journey - take it or stay on board. 7. In order to cut down on large bills at the end, we opted for a package deal which included drinks but if you did not do this, there was an excessive charge on board for alcoholic drinks, tea, coffee, ice cream, biscuits and even water! 8. Wifii on board cost $50 for 90 minutes and then it did not always work. 9. Entertainment during the day when at sea was poor unless you liked listening to the drone of uninspired lecturers other than the Captain who was the best entertainment on the ship - he was an absolute delight. 10. The whole cruise for 2 people staying on deck 9, including air fares to Amsterdam return, drinks and gratuities cost over £7,000!!! We found a cruise on Seabourn or Crystal (5* luxury ships) going to the Mediterranean for 14 days cheaper which included all of the above, including wifii. Sadly the cruise to recover from major surgery did not turn out well - it made us want to get off and return home early. If you go on Celebrity cruises, be prepared to make sure you have an overdraft in place before going. Read Less
Sail Date: April 2014
We stayed in the Aqua class cabins because we got a good deal (or so I thought). After we purchased the fare, a couple of weeks later the fare dropped an additional $150 ($300 total). And of course Celebrity did not do anything for us. ... Read More
We stayed in the Aqua class cabins because we got a good deal (or so I thought). After we purchased the fare, a couple of weeks later the fare dropped an additional $150 ($300 total). And of course Celebrity did not do anything for us. When we arrived at our cabin it seem ok. They had three pieces of fruit and watered down ice tea. There were times that the room was hot. A/C fan wasn't blowing hard and we had it turn up. Also thought we had extra perks with Aqua class. Didn't see anything special. They claimed that the room service menu was extensive, but it was the same as the Concierge class. Also found a pamphlet (on the last day under the bed while looking for my shoes) that had the "extras" for the Aqua class (wish someone would have pointed this out to us when we arrived). Enjoyed the buffet (as always) and dine at the specialty restaurants, they were excellent. Did not have many activities to do. Everything seem to be related to exercising; Pilates, Zumba etc. We will still sail with Celebrity, just will not sail with the Constellation. We enjoyed the Millennium Cruise Ship much better.   Read Less
Sail Date: March 2014
This was cruise #4, first with Celebrity. I am 36 yrs old, and my wife and I do like to have fun, but also relax on vacation with no kids along. I am one of the many who wanted to try Celebrity, based on their claim of being more upscale, ... Read More
This was cruise #4, first with Celebrity. I am 36 yrs old, and my wife and I do like to have fun, but also relax on vacation with no kids along. I am one of the many who wanted to try Celebrity, based on their claim of being more upscale, with higher standards of food and attentive service. I did also consider this was a short, Caribbean cruise, which tend to be more of a fun, party atmosphere. Embarkation could not have been better. It took about one minute for the negative issues to arise after that. As soon as you step on the ship, you are greeted with Champagne, a nice touch. Also you are welcomed with some base thumping club music at a very loud volume. Before I could tune this obnoxious garbage out, I enjoyed hearing the word "S***" in the chorus. Very classy. The DJ was some young guy with a skinny beard wearing headphones with only one ear covered. He really thought he was Joe Cool. He was an idiot. Went to the room by 1:00pm. Concierge balcony. Very clean, stateroom attendant Moreno was great throughout. Ocean Liners, Tuscan Grill both nice, worth the money in my opinion. Our Main Dining Room experience was just OK. We were looking forward to having a two person table as requested. Again, just wanted to relax alone on this trip. We sat down and I kid you not, the other table was three inches away from ours! It was incredibly awkward because we knew the people next to us wanted to be alone also, so we just ignored each other. Ate there twice, waiters were average, food was average. Buffet was standard poor cruise fare youd expect to find. Went to the pool on the first sea day (or at least tried). THE POOL AREA IS TERRIBLE! Could not get a chair due to chair hogs and selfish people saving them all. Found a chair on the front of the boat eventually. Went down by pool around noon to cool off in the water. We arrived in time to see/hear the following: The same stupid poolside games with the speaker volume pumped way too loud you see everywhere else. There are two pools. The first was surrounded by adults with their feet in the water, so the pool was empty because no one could get in. The second pool was about 8ft by 8ft, and full of people because no one could get in the other one. BY the way at 1230 on sea days (probably the busiest time of the day), the have some stupid volleyball game so you cant use the crowded pool if you wanted to. There is alot of wasted space by the pool because they have a stage and dance area for the loud bad music and stupid games. So, you cant go in the pool, you cant get a chair, so what next.....Daiquiris of course! Well good luck with that too. There is no poolside wait staff, and the bar staff is terrible. Overworked and lazy is a bad combo. Once you get your frozen drink, expected some blend in a cheap plastic cup that looks like something my 5 yr old should get soda in. If your lucky you will get some Rum dumped on top to make the drink taste terrible. No garnish or anything. Entertainment was awful. Cruise director was nowhere to be seen, except at his concert where he sang because he must think hes good. We walked out of first show, Comedian terrible, musician was awful. The lounge music/house bands we saw were all pretty bad. Every entertainer we saw seemed like a Saturday Night Live skit, it did not seem real. If you are looking forward to Michaels Club..dont..because it isn't open. I was told it was a private club now, and this was the first cruise that was the case. Despite the above issues, we asked about future cruises. They said the benefit of booking on board was an increased onboard credit and to get a beverage package. I even questioned the guy and said we can get the drink package on the internet and he told me, nope, it just got taken off the internet since we were on the boat. Hey guess what..its still available on internet. Ok, that was long enough. In conclusion, we had a nice time, the cruise ship wasn't as bad as I made it sound. The atmosphere on Celebrity is the same as any other line, it is not upscale. Id try another Celebrity cruise on their bigger ships to check them out, but my next cruise certainly will be with someone else. Read Less
Sail Date: March 2014
I have sung the praises of Celebrity ever since I was wowed on a 2010 transatlantic cruise on the Equinox. Well, I will sing them no more after experiencing the Constellation 3/31-4/5/14. And to add insult to injury, my travel companion ... Read More
I have sung the praises of Celebrity ever since I was wowed on a 2010 transatlantic cruise on the Equinox. Well, I will sing them no more after experiencing the Constellation 3/31-4/5/14. And to add insult to injury, my travel companion was a first-time cruiser. I had to apologize profusely throughout the 5-night cruise. Thanks, Celebrity! *Food, cold cold food. The "hot" food in the Oceanview Cafe was consistently cool and in some cases cold. I think they never allowed their refrigerated food to warm up before serving. The same goes for room service (we only did it once because ice cold eggs are not very appetizing). *Not enough staff for the onslaught of passengers. Perhaps, there were enough staff but they simply weren't organized. One staffer told me that the passenger load was unusually high. As a result, finding a table in any eating venue besides the restaurants often meant sharing it with dirty dishes. Except for the Aqua Spa Cafe, the food was rather unexceptional, often dried out and repetitive (though I did enjoy the Indian food the most since it consistently was above par with the rest of the food). *Cabin cleanliness. The bathroom maintained a faint smell of urine. I bent down to pick something off the clean bathroom floor only to find that the front of the lavatory had not been cleaned off. My cabin mate had to dig under the TV to retrieve and earring and returned with a handful of dust. *Layout of Deck 3 guest relations area. I was so used to having a large open area on that floor as a nice gathering place, afternoon music groups, etc. The Constellation has its grand staircase smack dab in the middle, thus dividing up the room. *Entertainment. The dancers/singers were probably the poorest I've ever seen on a ship. Their Riverdance routine would go viral on YouTube, it was so laughable. No one in sync, no straight lines. With the exception of one young man with an operatic lite voice (think Josh Groban), the voices were pretty average. In addition they had a magician whose slight of hand was better for closeup work vs. a large venue (and the theatre monitors are not high quality enough to show detail). *Just plain weird. The night before we disembarked, the cabin steward removed the cabin's pen and pad! Why not leave it in the room and post a sign THOU SHALL NOT STEAL? *Busy decor. After the elegance of the Equinox, I was surprised by the particularly wild patterns, particularly carpets on the Constellation. They lent a cheap feel to a ship that was supposedly refurbished recently.Thankfully, this was counterbalanced by excellent, thought-provoking artwork and photography. The redeeming factors: *Some of the nicest staff and crew you will find on any ship. *All the gym equipment is new and they had plenty of treadmills. *Overall, the ship is maintained well, though signs of rust on the outside of the ship is evident, particularly if you have a balcony. *Rapid on/off, both at ports and embarking/disembarking (Disembarking express was a breeze). Sadly, I will rethink Celebrity. I would definitely take a chance on the Equinox again and RC's Serenade of the Seas. Read Less
Sail Date: January 2014
This was my fifth Celebrity cruise and my least favourite. A good portion of the staff - especially those working outdoors by the pools and in the bars - had a very poor attitude. You often had to wait five to ten minutes before a ... Read More
This was my fifth Celebrity cruise and my least favourite. A good portion of the staff - especially those working outdoors by the pools and in the bars - had a very poor attitude. You often had to wait five to ten minutes before a bartender would even acknowledge you and it wasn't because they were understaffed, they were disorganized and often moving at what seemed like a galacial pace. It seemed that to get the experience we're used to throughout most other Celebrity ships, you had to pay a premium - like at the Martini Bar or the specialty restaurants. One night, our head waiter in the Main Dining Room was so miserable and nasty to us that we had to leave half-way through dinner. Standard balcony room on a Millenium Class ship - which these days means mildew and poor tile grouting in the bathroom and a rusty, filthy balcony. A decent room if you overlook these elements. The pools areas also seemed more crowded than I've ever seen - I'm not sure why - usually you can find a lounger in the Solarium on a sea day but not this time. There were no seats to be found anywhere in the main areas of Deck 10 or 11. A disturbing trend I've noticed on every Millenium Class ship I've been on (this was my third) was that the shower had disgusting mildew and broken grouting on the tiles - and the balcony was often dirty. That said, we had amazing experiences in both specialty restaurants Tuscan Grille and Oceanliners and the Martini Bar, where it seems their best - and only decent - crew were working. Read Less
4 Helpful Votes
Sail Date: January 2014
We were disappointed with the ship. I'm surprised that it has a 5 star rating because it's an old ship and looks old. It's been refurbished, but mostly what they did was add the aqua level which costs a lot more unless one ... Read More
We were disappointed with the ship. I'm surprised that it has a 5 star rating because it's an old ship and looks old. It's been refurbished, but mostly what they did was add the aqua level which costs a lot more unless one is a high level frequent cruiser on Celebrity. I think the rest of the ship would get a much lower rating. The food in the main dining room wasn't good. The buffet food did taste good, but it was so crowded that it was stressful. We had beverage packages. I envisioned relaxing by the pool or on the upper deck and having waiters bring me drinks. There were only a few waiters walking around taking drink orders. Since the inside bars were closed during the day even when at sea, the bartenders on the decks were rushed and there was always a crowd waiting to place an order. That was stressful. The pool and deck chairs were crowded together to the point that they were all touching. There was no space between the chairs to set a drink or beach bag. It was difficult getting in and out of the deck chairs. The worst part was that strangers were squeezed together up close and personal in swim suits. That was not relaxing but stressful. We have no complaints about the cabin. The stewards were great. I missed not having ice in our room. That's a service they stopped unless someone requested it. We never got around to requesting it. The room was clean and neat and the stewards were friendly. I liked the drink packages. We could have all the drinks we wanted but just not in a relaxing or fun atmosphere. We can also stay home and get all the drinks we want. Read Less
Sail Date: December 2013
We just came back in mid October from a fantastic Mediterranean cruise aboard the Celebrity Reflection. The ship was perfect, the itinerary was great, and the customer service was superb. When we contacted guest services because we heard a ... Read More
We just came back in mid October from a fantastic Mediterranean cruise aboard the Celebrity Reflection. The ship was perfect, the itinerary was great, and the customer service was superb. When we contacted guest services because we heard a banging sound outside the balcony of our stateroom, the problem was investigated, determined that the sounds were coming from the kitchen of the restaurant below. THe noise immediately ceased, but we received letters of apology, wine and chocolate covered strawberries, and two sizable gift certificates to use for a future cruise. This was amazing customer service, and I bragged to everyone I could how fabulous and smart the Celebrity operation was. In planning a future cruise with celebrity to Israel and Egypt about the Celebrity Constellation, we decided to take a 5 day Caribbean cruise on the Constellation before committing to this longer Mediterranean cruise later in the year. I knew that Constellation had been recently updated, but would it really be as nice as the other solstice level ships. We were about to see. Embarkation was easy and quick, arrival time beginning at 11:30, however we could not get into our rooms until 1:30. Everything about the ship was smaller than the Reflection because this ship was designed for 2000 rather than 3000 guests. The furnishings, carpets, art, were all in good taste and in good condition. The public areas of the ship were always clean and maintained well. The staff was pleasant but not nearly as friendly as those on the Reflection. First problem was experienced as soon as we entered our stateroom. The bed-skirt around the bed was ripped and hanging off the bed frame with a big greasy spot on it. I called guest services and told them that I would like that fixed. Our stateroom attendant shortly after informed us that he had been advised of this. Later that night the bed skirt was shifted so that the entire front of the bed had extra length of bed skirt all in a pile on the floor with the bed frame exposed. This is how the bed skirt remained for the duration of our trip. Everyday it was an annoyance to us. In addition, the pillowed pole at the head of the bed was torn with a large safety pin holding it together. The rooms are a bit smaller but other than these annoyances that could be particular to just our stateroom, the room was very nice, with a couch, mirrored wall, flat screen tv, wonderful closet space, and a very nice bathroom. We had concierge serrvice and enjoyed the daily appetizers in late afternon and other ammenities. We asked to dine with other guests, and we were placed at a table of 6 with two other couples that we really enjoyed throughout the trip. The dining room was very nice, the food was typical celebrity fare and same menu as on the reflection with some standard choices available each day and also daily choices of a 4-course meal. The dining staff again were very cordial, but not nearly as friendly and acomodating as the Reflection dining staff. Our 5 day cruise itinerary was as follows: Day 1: Ft. Lauderdale Day 2: Key West Day 3: At Sea Day 4: Cozumel Day Five: At Sea... Day 2 we arrived early to Key West, and enjoyed the hop on hop off shore excursion which was an open bus line that made 12 stops around the island and picked up every 30 minutes. It had been our 2nd time in Key West, so we signed up for this excusrsion,and just took our time enjoying parts of the island that we hadnt seen before. Hemingways house is worth visiting, as is the little Whitre House where Harry Truman and other presidents used to vaca. Ms Kermits Keylime pie shop is amazing with everything from Key lime pie juice, cookies, fudge, and pie to key lime moisturizer and shampoo. There are also great shops and restaurants, amid this very quiet and laid back , artistic and tropical environment. Upon returning to the ship in early afternoon, we received over the loud speaker from the captain a communication about good and bad news. The bad news was that there was some mechanical difficulties, the good news was that they expected the problem to be fixed by late tonight, that guests could stay out on Key West until 12:30 pm. The ship would be moving out of the port to make room for other vessels. No other details were given. The next morning the ship had not set sail. We were given no information from anyone until mid morning when the captain explained that his crew was working so hard, and that they were not yet done with this repair, and that we would be leaving tonight at 11:00 pm. Later that afternoon he announced that the ship as a result would not have enough time to get to Cozumel so the itinerary was going to change and the ship would be having a day at sea the next day with a visit to NAssau the following day. The Ship Director JC announced that at 11 pm that evening there would be a big party on the lido deck with free drinks, and food and music when we again set sail. That night, the Lido Deck was filled with guests. There were drinks of every color and kind, grills out cooking food, a chocolate fountain with fruit and candies, and a great disc jockey. Since I am not a drinker or a late night eater, none of this additional food or drink was any compensation for the changed itinerary and the anxiety caused by being in a ship that was stuck at sea. We all awaited the sailing of the ship. It wasnt happening. I asked a passing officer, when the ship was sailing and he said the captain said the ship was going to sail at 11 but it was later than that. By midnight the crowd had thinned out, we had received no communication from the captain, and guests went to sleep. I went back to my room extremely anxious. What was going on here, that the captain kept setting times of departure when the ship would be fixed, and this kept obviously getting postponed without appropriate communication on his part. On Tuesday morning, the third morning of this 5 day cruise, I awoke to look out my balcony still in Key West. By now we were experiencing some minor changes in procedures. There were no longer cotton napkins in the dining room. These were replaced by paper, and the dining on the Lido deck, had ice machines that made soft slush rather than ice. I asked a dining room attendent about these changes, He said he would ask his officer, and came back to me, with the answer that the ship was conserving energy and wasnt using the washing machines as much. Tuesday morning we did set sail and Wednesday we docked on our final day of the cruise in Nassau. While the news about the ship had hit the press, not another word was said about this three day mishap. The Celebrity spokesperson said this was a 1 day problem, but this is simply not the truth. Three of our five days we were in Key West. The lack of communication during this experience, may have been done to protect Celebrity's reputation, but created alot of anger and anxiety amongst guests. We had taken this cruise also because it was our anniversary. I had put that information on my original information when signing up for the cruise. I had also received a call from someone from Celebrity several days before we set sail. He wanted to be sure they knew what special event we were traveling for and i gave him again the date of our anniversary. (I still thought that Celebrity had fantastic Customer Service). Our anniversary came and went without any acknowlegement. In fact, one of the couples that we dined with each night also had an anniversary while on the ship. Their anniversary was acknowledged with a bottle of wine, and wishes from the dining staff. After experiencing such outstanding customer sertvice when on the Reflection, I was pretty shocked at the extremely poor customer service provided by celebrity after keeping guests in a state of anxiety for three days, and changing their itinerary. I am sure the small print of the contract indicates that the ship may cancel ports of call, and that itinerary is subject to change. But when guests take an older ship that was supposed to have been updated, and it breaks down keeping you in limbo for parts of three of the 5 days,some kind of compensation other than colorful drinks and more food, is due. I obviously wont be taking the Constellation to israel and Egypt next fall, and I have a lot less confidence in Celebritys preventative maintenace program. I am a nursing home administrator. If equipment is checked on a regular basis, and the time is taken to do this, these kind of problems can be avoided. Fortunately noone was hurt, we had food, toilets, and while stuck, were still, comfotable. That being said, our trip was ruined by the experience and celebrity didnt really care. Afew words about the Activites and Cruise Director. JC is the Cruise Director with a nice but big personality and ego. He and the Activities Director are both Brits, and have created a daily TV "Talk Show". They sit on a couch and play Dumb and Dumber. There were few if any videos shown of avtivities going on throughout the ship. Rather, every time one turns on the ships TV station, these two guys have a talk show that is just rediculous. They bring in guest speakers from the ship and that person sits in between them on the couch. They ask rediculous questions, banter back and forth with rediculous conversation, give daily super rediculous facts. Given that the reputation of Celebrity is to a more high end, older, more educated consumer, watching these clowns was actually painful. I am a really fun loving person, but the lowness of this was just amazing. I enjoyed the daily Zumba class out at the pool which was also so enjoyable on the Reflection. Daily stretch and ab sessions were valuable as well. Constellation is an older but really nice ship. After what we experienced, I have less confidence in cruising on an older ship. ANd it is more about Celebritys handling of this problem than the ship that will prevent, for now, future sailings on Celebrity; This was our 13th cruise, and I think I will stick to newer ships to avoid this aging ship problem. I am mostly however actually offended at how Celebrity handled THEIR problem at sea. Their ships problem affected in a big way our anniversay vacation experience, and apparantly, unlike the superior customer service I was given with a complaint on the Reflection, compensating with a gift certificate towards a future cruise, was too costly for 2000 guests, so it was handled by limited communication with guests, giving untruths to the press about the actual time we spent stuck outside Key west, and getting guests drunk so they would forget. My husband and i are not drinkers, and we still have not been compensated to our satsifaction. We have not forgotten. For now, no more Celebrity cruises for us. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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