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Sail Date: December 2014
Celebrity Constellation – 9 Night Cruise Eastern Caribbean (13-22 Dec 2014) out of Port Everglades (Ft Lauderdale, FL); Celebrity Suite 9096 (Deck 9) which came with concierge’s service. The check-in service was first class – the ... Read More
Celebrity Constellation – 9 Night Cruise Eastern Caribbean (13-22 Dec 2014) out of Port Everglades (Ft Lauderdale, FL); Celebrity Suite 9096 (Deck 9) which came with concierge’s service. The check-in service was first class – the boarding classes (suites vs. rooms) are separated/divided so you feel from the start a difference that you’re paying for. Once checked in, your documents are passed over to one of many cabin Butlers which provide care and attention to the 50 various suites aboard; they in turn will escort you directly to Michael’s Club (Concierge’s Lounge), which is specifically only for suites and Captain Club members (part of their rewards member’s package). Once there the Concierge – ours was Bogdan, who was absolutely fantastic; a ball of energy focused on making our stay very memorable. The lounge is staffed with some great people; three that come to mind are: Ivana, Sotoko and Consuelo. For the club members you are provided a tour and information about the club and its usage; I’ll leave the run down up to them on your visit; however, these were top notch customer service professionals – always a smile and always there to feel at ease. Now for the boat – it’s an older ship (2002) from the Millennium Class, and our last Celebrity cruise was in a Penthouse suite aboard the “Solstice”, which is their Solstice class ship; so we’re now comparing apples to oranges due to the difference of classes, suites and years (8 years apart). So it’s easy to say that the Constellation staterooms are pretty worn as we were in the lowest of the suites vice the nicer Penthouse on the newer Solstice. The food: It was exceptional!!! Nuf’ said!!! Now we loved what we refer to as the “trough”; if you watched a few hundred graze during your meal time – you’ll truly understand tagging this as its name. I don’t blame the ship or its staff on this daily regression in the “human food chain”; I blame the rude and inconsiderate passengers which have no sense of common courtesy – they drive onto the blinding heaping mounds of meat – potatoes – breads while only concern in their life is them. They’ll cut in line – they’ll stop in mid-stride, they’ll be looking one way while walking another…the food is plentiful and well cooked, most will say it’s under seasoned and it should be so be ready for that. Hidden secrets the Ocean View’s grill area every night Jonathan would grill to order select cuts of meat from lamb, chicken, steak, pork, etc…these were thin cuts but if you want more go back! Jonathan was identified as one of their best employees working the trough. Now the table cleaners were entertainment…it was fun to watch how many times they could look busy without being busy; this would be blamed on the management staff, with the passenger turnover during each meal – this group has no problem to keep tables clean and free of dishes. The only major complaint in this area was the ice and juice machines, which were constantly out of order or not working properly; and it always seemed to be the passenger’s responsibility to ensure these were working and not the staff each meal period. Only went to the Tuscan Grill for specialty dining; and we went there twice as it was that good. Great service and great staff, nuf said. We chose early dining but really only went there once and it was very nice…again staff was very good. The shows and the activities were like any other cruise ship…no better and no worst…the best thing about this vessel was “NO SMOKING” in the common areas; the worst thing was the other passengers, they were the only rude people I encountered on the ship. Last item to share the ship’s Captain was the best I’ve ever encountered…very personable and enjoyed each and every announcement he made…he made you listen as he passed on very important information but had you waiting for his hook…always a little humor mixed in with his messages.     Read Less
1 Helpful Vote
Sail Date: December 2014
My wife and I have done New Years cruises for the past several years and this was our first time on Celebrity. Our focus on cruises is enjoying the good weather, getting some exercise in, having great meals and catching up on reading. We ... Read More
My wife and I have done New Years cruises for the past several years and this was our first time on Celebrity. Our focus on cruises is enjoying the good weather, getting some exercise in, having great meals and catching up on reading. We are not big on the night life or casino although we usually hit a show or two. We really liked Celebrity and found it to be much better for us than Royal Caribbean. There were plenty of kids on this holiday cruise but far fewer than any of the RC ships we have been on. There is a kids club but much smaller and far less of the ships footprint dedicated to kids events. The Spa pool was adults only and the policy was enforced. We love kids but it was nice on this cruise to not feel that we were a couple of empty nesters in the midst of a family holiday party. The Aqua class was really great for us. The Blu restaurant was enough, on its own, to justify the up charge for Aqua. We loved dining there and in future would book Aqua again. Our servers were always wonderful and the way the seating is done it is very easy to strike up a conversation with a neighboring table but if you decide not to that works too. The breakfasts here were also great. Other aqua class amenities like the in room snacks, water etc. were fine but nothing that special. Our cabin service was wonderful. Anything we needed was quickly taken care of and if our steward was not immediately available any of the stewards were happy to help. Very attentive. Embarkation was our best ever. We were able to board an hour early and once on board we were able to enjoy all the facilities. Rooms were ready by 1 PM. Things we loved about the ship - The coffee cafe was tremendous. Great way to spend a couple hours each afternoon. - The spa pool area was very nice and we thought the heated pool there was very relaxing. -The Persian garden spa was very well done but we did miss the reclined tile beds available on bigger ships - the exercise facility was the best we have seen. The treadmills were top line and the locker rooms very well appointed. - Many great places to curl up with a book in a comfortable chair all over the ship. - Very clean. Restrooms all were immaculate and the hand towels vs paper towels were a nice touch. - Service in general was always top notch. - The size of the ship is very manageable. Dining Ocean Liners- Wonderful dinner here on New Years eve. Service was very attentive and table side final prep of the dishes was a very nice touch. Tuscan Grill- This was very good and if you are a steak eater you had many choices. We don't do steaks but found the pasta and fish choices to be quite good. Our server was very helpful and attentive. However after we had dined at Blu for a few nights we did not feel the upcharge here ($45 per person) was worth it. Blu- We loved it. Great choices each night. Relatively small menu but different each evening and very creative. The only thing we could not figure out is that they gave you a very small, very bland hummus, veggie plate at the table each night that really did not fit the overall upscale experience. Breakfast here was a great way to start the day. Ocean view buffet- We did eat here on the formal night to avoid having to dress up. We thought it was very nice. Entertainment We saw a couple of the main theatre shows and they were good. Tough to find a perfect balance for 3000 passengers so most ships trend towards a similar program. This was not much different but the quality level was very good. We were particularly impressed by the string trio. Three young ladies from Russia I think that played in different venues throughout the cruise. They were excellent. Ports Grand Cayman was fine. We did the 7 mile beach outing and were pretty pleased. Beautiful beach. Very crowded at the facility we were taken to but it was to be expected given the time of year. Key West- Always a delight. Wonderful place to spend the day. We enjoyed a three hour morning bike tour that gave us an overview and just walked and shopped the rest of the day. Getting on and off the ship was easy and the cold towels and drinks offered as you came back was nice touch. Very well organized. One other thing worth mentioning is the future cruise booking service was the best we have ever seen. They had 3 or 4 people there most times during the cruise so there was not a wait. Very helpful staff that were not pushing anything but really just trying to help get what was right for us. Guest services- We did not have the line here that exists on many ships which was nice. They were very helpful when we had an issue with the billing and resolved it quickly. Overall we were very pleased with Celebrity. In our opinion it is an excellent choice for the way we like to cruise and we look forward to sailing with them again. Read Less
Sail Date: December 2014
Just returned from our 3rd Celebrity cruise (Silloutte and Equinox) and after many years and 50+ cruises on other lines and are going to Antarctica on Infinity in February. We thoroughly enjoyed our cruise on the Constellation as ... Read More
Just returned from our 3rd Celebrity cruise (Silloutte and Equinox) and after many years and 50+ cruises on other lines and are going to Antarctica on Infinity in February. We thoroughly enjoyed our cruise on the Constellation as everything was taken care of from embarkation to debarkation. We cannot say enough about the atmosphere, service and amenities aboard the "Connie". Everyone from our room steward (Enrique) right on up to Captain Tassos was concerned that we get the utmost enjoyment from our Celebrity Experience. Even though the ship is older and smaller if was in great shape with little evidence of wear and tear and the crew is constantly cleaning and making repairs. The entertainment team under the direction of cruise director Rich provided excellent quality and variety in the various activities and entertainment. We found no need to avail ourselves of the specialty dining venues as the main diningroom provided excellent food and service. All in all the "Connie" proved to be a relaxing get away and we are looking forward to our adventure on the Infinity. Read Less
1 Helpful Vote
Sail Date: December 2014
My husband and I were excited to celebrate New Year's aboard the Celebrity Constellation. This was our fifth cruise with Celebrity Cruise Lines and our second aboard the Constellation. Check in and embarkation went smoothly. We were ... Read More
My husband and I were excited to celebrate New Year's aboard the Celebrity Constellation. This was our fifth cruise with Celebrity Cruise Lines and our second aboard the Constellation. Check in and embarkation went smoothly. We were greeted by our cabin steward almost immediately and that was the first and last time we saw him. Our stateroom (Concierge Class) was fine. Gone are the chocolates on the pillows each evening. Overall, our experience was a let down. The staff onboard are working very hard, but the cutbacks are everywhere. The service is the dining room, is "get them in and get them out" (select dining). We had reserved twice at the Tuscan Grille and ended up cancelling the second visit. If you are going to pay an extra $90.00 for two to dine, then the food and service should be exceptional. My husband's steak was not edible. The first one was ordered medium rare, came well done. He could not eat it so sent it back, the second came medium, but was so tough, that he could not cut it. Once the second steak was delivered, our server was no where to be seen, so my husband just gave up. No apologies, no questions as to why his plate was still full when the server picked up, just the bill, and a reminder that a gratuity would be appreciated. VERY DISAPPOINTING. We had an onboard credit that never showed up on our final bill. When we received it at 9pm the evening before debarkation, we went to Guest Services. They could do nothing for us. I have a hard time understanding when you have documentation showing the onboard credit from Celebrity Cruises (which we did), they cannot honour it and update your account. Instead, we had to wait until we travelled home, to call Celebrity Cruises, who immediately did refund the credit. This was the second cruise this had happened to us. Not sure, where the old Celebrity Cruise Line went, but we have moved on to another company which makes Celebrity look very poor. Too bad as our original experiences were amazing. Read Less
Sail Date: December 2014
We've sailed on the Eclipse (loved it!) and the Reflection (OK) and thought it time to try one of the Celebrity smaller ships. The Constellation is in great shape, nice maintained and has a friendly and professional staff throughout ... Read More
We've sailed on the Eclipse (loved it!) and the Reflection (OK) and thought it time to try one of the Celebrity smaller ships. The Constellation is in great shape, nice maintained and has a friendly and professional staff throughout the ship. We even met the Captain while ordering gelato...note: he got almond sprinkles on his! Our cabin steward was very nice and efficient. Everything was kept clean and neat and special requests were honored. Our cabin, 6143, was well worth the upgrade to concierge C1. We had a table and 2 small chairs and requested 2 lounge chairs which were promptly brought to our huge balcony. Hated the clingy shower curtain but with an older ship, I knew this was not something they would update with doors given the costs involved. The weather was chilly and windy in both Cozumel and Key West but not surprising since we have cruised in December many times and we know it is the luck of the draw when it comes to weather. We enjoyed the music in the Ensemble lounge on the other ships but found that the music in the Centrum area and in the Rendevous Lounge on the Connie was often too loud, with annoying drum beating and offered no opportunity for dancing. I had hoped for a few romantic slow dances with my husband but it was impossible given the music choices. We are not ballroom dancers, but enjoy a dance or two before or after dinner. During the cocktail hour for us pre-dinner (6:15 to 7:30pm) there was no live music based on the daily listings and our own observations. Other passengers commented on this to us as well. We booked this cruise for our anniversary and enjoyed delicious dinners on 2 of the nights at Oceanliners. Everyone there offered fantastic service from the Maitre'd to the wait staff and sommelier. The lamb was fabulous and the sommelier (Stefan) offered excellent suggestions on wines that were in the Classic package we had. We at in the main dining room for first night (select dining) and we enjoyed a table for 2 at the aft windows. Our server and his assistant were friendly and offered suggestions for our menu choices. Our food was well prepared and delicious. The martini bar staff was fun and offered great service! Kudos to them working in such a fast paced environment. Although the hard working staff was wonderful, I can't say the same about many of the 300+/- Celebrity sales and corporate people who were on the cruise with us. There were corporate trainings and awards apparently including dinners in specialty restaurants that made it impossible to get reservations. Why they couldn't hold special dinners in a section of the main dining room or a conference room is beyond me. Instead the paying customers were 2nd class. The dining was only one issue. My husband and I both work in customer service and know the importance of company "image" in front of customers and prospects. I hope that the Celebrity training meetings included customer service refreshers for all because some needed it. Few ever made eye contact with us and seemed to be in daze walking back and forth to their Celebrity sessions. Some of them didn't know how to behave themselves in public and there were loud drunks (wearing name badges or announcing they were with Celebrity so no doubt who they were) at the Martini Bar including one guy groping his significant other in front of us as we tried to get a drink. They crowded around the bar as if an oasis in the desert. We also witnessed the rude "me first" attitude of some at the Bacio during coffee breaks. A staff member we met said several would hold up their cards and insist on being helped first because they were "in a hurry". One bright star in the midst of this was Becky who introduced herself as the head of entertainment for Celebrity. I can see why she has such a lead role...funny, smart and empathetic. It seems to be the goal of every cruiseline to have a great embarkation and a miserable disembarkation. This was no exception. We were told to go to Rendevous Lounge deck 4 and we did so 30 minutes earlier than requested. After chatting with others, we noticed some in front getting up and seeming to move. Others sat back down. Some headed for the elevators outside and said going to deck 3. A staff member said, "no, not ready yet" so we all trudged back into the lounge. My husband looked out the window and said people were disembarking (and not those needing wheel chair assist). We were to be first off self-disembark and no more staff saying anything so we rolled our bags to the elevator, went down to 3 and found ourselves in another line to get off. Some there had been waiting on 4 with us and said they just decided to go since staff gave mixed and confusing directions. Once we did our own thing, we were off the ship in 5 minutes. Unfortunately, our car was parked in the Midport garage (near our embarkation at 18) and our ship returned to terminal 4 instead. The shuttles out front had parking lot 19/Celebrity and when we asked, they refused to take us to the garage. It would've been a long walk through construction, fencing, police directing traffic and few sidewalks so we grabbed a cab and had to pay to go to the original parking garage instead of being able to take the FREE shuttle. The mix-up at the end really was poor Celebrity planning. By the way we called Celebrity the day we parked and they told us they didn't know where we were coming back in to (which terminal) and just to park where we were leaving from. How can Celebrity employees in customer service not be told where the ship was disembarking in 5 days? I don't think we will go back on the Connie unless at a different time of the year and for a longer cruise. In fact, despite all the issues, we do like Celebrity and have booked a 10 day on the Equinox. The Connie staff was great, food very good, but the itinerary boring (we knew it would be) and the corporate people need to meet somewhere else, preferably on land!   Read Less
Sail Date: December 2014
You never forget your first cruise. Like your first kiss, the memory sweetly lingers. It’s those warm fuzzies that drew us back to Celebrity’s Constellation in December—eight years after she introduced us to a whole new way to ... Read More
You never forget your first cruise. Like your first kiss, the memory sweetly lingers. It’s those warm fuzzies that drew us back to Celebrity’s Constellation in December—eight years after she introduced us to a whole new way to travel. But those were the days of midnight buffets and chocolates on our pillow. They’re long gone and the Constellation is a different place, run by the same—but yet a very different—cruise line. The Ship: Wearing the Years Well The Constellation has held up very nicely since its 2002 inauguration. Its upgrade and “Solsticization” in 2013 brought new beds to the cabins, refreshed carpeting throughout, new restaurants, bars and more. It’s a handsome ship, with a commanding marble staircase dominating the Grand Foyer on Deck 3. One of the ship’s highlights is at the very back of Deck 10, what I call the “Teak Deck” for its upgraded picnic furniture (officially, it’s the “Sunset Bar”). The little patio, like most of the ship (including rooms and balconies), is now smoke-free, enabling all of us to enjoy the view of the stern’s wake without wheezing. The ship is compact and easy to get around; we had the layout down in a day. Its relative smallness at 91,000 tons gave it an intimate feel, which, after many trips on larger vessels, was a nice change of pace. The Entertainment: Mixing It Up There’s been a big change in the daytime activities. Where once there were guest speakers, there are now “Life Enhancement” lectures on health and fitness. “Enhance Your Life Through Exercise” and “Happy Feet for Healthy Life” were some of the offerings. There are also more pool and game show activities, as the cruise line works to appeal to younger cruisers. An officer vs. guest pool volleyball game made its debut on this trip, joining the usual “Newlywed Game” takeoff, “Battle of the Sexes” and “Liar’s Club,” which—a first for us—featured the ship’s captain on the panel. Evening entertainment was good quality, albeit standard fare—Broadway-style shows, a comedian, violinist, magician and singer. Off-stage entertainment ran the gamut, from folk music to classical to rock and salsa. The Food: A Turn Toward Ordinary Alas, from this foodie’s perspective, quality was sacrificed for quantity. When we first took the Connie, the three-star Michelin winner Michel Roux was running the show and each meal in the main dining room was a gastronomical high. Today, the food is plain at best. Entrees ranged from good (there was a nice crispy breaded pork chop and decent tenderloin) to poor (one steak had a very strange consistency). Desserts are merely ordinary. Instead of the rich and decadent “Opera” pastry I enjoyed on Princess, for example, the Constellation serves up chocolate layer cake. The ship’s buffet, the Oceanview Café, runs until 9:30 p.m. at dinner, but compared to buffets on competing lines, seems an afterthought. There are some nice features, such as made-to-order grilling (choice of steak, salmon, chicken and pork), stir-fry and pasta, good pizza and an ice cream bar with syrup and candy toppings. But the desserts seldom varied from puddings or cupcakes. On the other hand, the breakfast and lunch buffets offered a huge variety. (Although sorely missing was the array of fabulous rolls we once looked forward to.) The Extras: A Few Still Remain Some of what earned Celebrity the reputation of a premier cruise line is still there—the welcome champagne at embarkation, iced towels greeting you after a hot day at port, but we find it a changed cruise line, and the Constellation, a changed ship. Those sailing on the Constellation for the first time will enjoy a smaller ship experience, quality entertainment and a crew eager to please. In short, a good cruise, but not a spectacular one.   Read Less
Sail Date: December 2014
For a background, we are cruisers with over a dozen trips on Celebrity, NCL, Holland and Carnival, but mostly Celebrity. We booked this trip primarily for the itinerary since it was stopping at St. Barts, St. Croix and Labadee which we ... Read More
For a background, we are cruisers with over a dozen trips on Celebrity, NCL, Holland and Carnival, but mostly Celebrity. We booked this trip primarily for the itinerary since it was stopping at St. Barts, St. Croix and Labadee which we had not yet been to. Having had good experiences in the past, we chose the Aqua class cabins due to the nice touches in the cabin and the Blu restaurant. The Constellation is a 2002 ship that has recently been "Solsticized" with mixed results in my opinion. The changes are beautiful and some of the features from the Solstice class ships work nicely, others not so much. We arrived at the port around noon and were quickly processed and on the ship, all in all very efficient. Once on the ship, the cabins were not ready and were sealed off. In the past we have been able to drop off our bags before they finished the room, but not this time. We proceeded to the buffet for lunch and to wait until our room was available. The buffet in general was very hit or miss. If you like curry, they make pretty good versions. The other hot food options, I found to be less than stellar. The sandwich meat was poor quality. They carved roast beef, and pork and those were generally ok. The pizza is open late and generally ok for a snack. A popular feature is the ice cream and there is generally a line that moves quickly. You will see a lot of repetitive items from one day to the next but even worse from lunch to dinner. Compared to other Celebrity ships the buffet needs improvement. The Blu restaurant is a nice feature for the Aqua cabins with usually a premium dining experience. Not so much this time. For the firs time ever, we experience waiting times in excess of 20 -30 minutes to be seated that only were improved after we complained to guest relations. Once in the restaurant, we found service to be generally much slower, most likely due to the fact that the kitchen(galley) was 2 decks down. On the true Solstice ships it is adjacent to the dining room. The food however was generally good to very good and the staff tried their best from the hostess to the waiters and somelier. We had a balcony cabin on deck nine. When we were unpacking we noticed that the sheets were dirty. I have never experienced this before when first coming into a cabin. I called that steward and he apologized and blamed it on the the laundry. That is not an excuse since he made the bed and should have seen that the linens were dirty. My overall impression of our stewards was that they were not trained well in the servicing Aqua cabins and were not familiar with Captains Club benefits. For instance, when I asked him to have my shoes shined, it seemed that that was the first he ever heard of that and admitted that he had no experience shining shoes. I asked him not to do it since last year on the Reflection my cabin steward used black polish on brown shoes and ruined a pair of Bally shoes. Adding insult to injury, Celebrity did nothing to fix or reimburse the ruined shoes after multiple attempts. Also missing were small touches that we usually had on other ships like towel animals or chocolate on the pillow at bedtime. Celebrity markets themselves as modern luxury and making people feel special and have a superior experience. In our opinion, they fell quite a bit short of that goal on this trip. I guess we will stick with the Solstice class ships since we had better experiences before if we go on another Celebrity ship.   Read Less
Sail Date: November 2014
We were delighted to book our 9 Night Cruise on the Celebrity Constellation for in late November. We found an cabin available on Deck 3 close to the Concierge Desk. We love this location. We arrived around 11AM at the port and walked into ... Read More
We were delighted to book our 9 Night Cruise on the Celebrity Constellation for in late November. We found an cabin available on Deck 3 close to the Concierge Desk. We love this location. We arrived around 11AM at the port and walked into the terminal. The terminal was very impersonal as was the check in process. When we boarded, we were disappointed to find out that the MDR was not open. We were sent to Deck 10 where we chose to eat at the Spa Cafe. This used to be a highlight for us on the Celebrity Ships, but the originality and quality of food was not very inspiring. We had a pleasant place to wait for the cabins to become available. Since this cruise was after Thanksgiving, I was disappointed not to see more holiday decorations or festivity. Our cabin was very clean and our stewards Diana and Danilo were excellent. The room was always magically cleaned when we weren't there. They cleared the refrigerator upon our request and found a place to store the suitcase that didn't fit under the bed. Despite being near the the lobby, our room was extremely quiet. The first night we didn't get chocolates on our pillows and we found out that Celebrity doesn't do that anymore. On the first formal night, they gave us some other treat and that was it. Celebrity, please bring back the Chocolates. Our Dining Experience in the MDR was acceptable, but not special. We actually liked the smaller portions, but were disappointed in the time waiting to order, waiting for each course, waiting for coffee, etc. Our poor server and assistant had too many people to serve. They tried their best, but service has definitely declined. Also, the dining room was very loud. It was very hard to hear at a table of six if you were in the center lower section of the main dining room with the open second floor. During open seating at breakfast and lunch, we found that if Dario was overseeing the operation of the dining room that everyone seemed to be working together smoothly. Dario had an ability to spot when servers needed assistance and stepped in to help. When he wasn't there, it was not the same. We had 2 dinners and one lunch in Ocean Liners. This experience was phenomenal. The dishes were well prepared and the service was outstanding. Carlos did a superior job in Ocean Liners. The grill near the pool was the best I've experienced on any ship. The sorbets on deck 10 were awesome. The Thalassatherapy Pool has always been our favorite spot on the Millennium class ships. We never used the hot tubs, but enjoyed the pool with its warm water and water jets. This time we found the water in the pool was like being in a hot tub which is just too hot for us. We did use it a couple of times, but we couldn't take the heat for very long. I don't know if this just happens on the Constellation or whether the other ships have increased their heat. We did enjoy playing table tennis on Deck 10. However, because the table are on the smoking side, there were times when we left because of too much cigarette smoke. The shows were good, but again they were not as good as on past cruises. They were definitely entertaining, but they did not stand out. One show, The Land of Make Believe, did stand out, but not in a good way. I thought that show was actually irritating. During the afternoons and evenings we especially enjoyed the string trio called Gran Volta. These young ladies are very talented. There was a guitar/vocalist named Roberta Amaral who also entertained in the afternoon and evening. She could have used coaching to improve her performances. I wondered if that was her first time performing on a ship because she was definitely amateurish. The ship had some food demonstrations for entertainment. Again, I've seen much better on other ships and cruise lines. Again, the chefs needed training on projecting their voices and how to handle large groups. On other ships I've seen projections on screens so everyone could see what was going on. At some of the late lounge shows, the young entertainers were extremely good at getting people up and dancing which really gave the ship some life. Ports We really enjoyed the itinerary. Starting off with 2 days at sea was fabulous. We were able to explore the ship, look at the art work, relax by the Thallosatherapy Pool, play table tennis, listen to the trio, and decompress. Our stop at Labadee was wonderful. We chose to walk all the paths and take photos of the beautiful scenery. We enjoyed the barbecue and thought it was the best one that we had ever experienced. It seemed a cut above the ones done by other cruise lines. San Juan. We love Old San Juan. We would have preferred more daylight hours to visit museums, to explore the streets, or even to enjoy El Yunque Rainforest. St. Croix We felt comfortable exploring the town at the port. We especially liked the art museum and spent quite a lot of time there. St. Barts We enjoyed another day on the ship. St. Maarten We enjoyed exploring Philipsburg. If Celebrity reads this, I wish that Celebrity ships would stop at Tortola. It is in the same area and it is always the highlight of our cruise in the Eastern Caribbean.   Read Less
Sail Date: November 2014
Constellation – November 24-29 - Outstanding Cruise - Wish We Were Staying on Longer That is something I say after every cruise, but this one was really too short particularly since the crew and ship were superb. We knew it was going to ... Read More
Constellation – November 24-29 - Outstanding Cruise - Wish We Were Staying on Longer That is something I say after every cruise, but this one was really too short particularly since the crew and ship were superb. We knew it was going to be short five days with stops in Cozumel and Key West and two fun sea days, but were envious of those doing a back-to-back. Captain Tasos Kafetzis has been onboard for almost a month and you could feel his warmth and energy extending to all crewmembers with whom we interacted. The master was visible and approachable in various locations around the ship and seemed to enjoy interacting with the guests. He gave an outstanding presentation on the building of the first two Solstice class ships and his announcements were always tinged with humor. Rich Clessen was the CD and his experience was obvious. He had the excellent string trip, Gran Volta, performing in the theatre for the 30 minutes prior to the production show on formal night which was lots more entertaining than watching the spiraling lights or tired PowerPoint display. The production crew was excellent with equally talented singers. It was nice to watch what I think is an updated version of the long running Land of Make Believe show. White Magic with Michael White and his fiancé, a contortionist from Mongolia, put on an excellent show as did an Elton John impersonator Joel Mason. We noticed that the casino was much busier on this short cruise than on longer Caribbean sailings. We were fortunate to be in one of the new aft-facing AQ rooms - 1130. As reported it is in an excellent location overlooking the stern with no noise heard from below unless you were on the large balcony. Although we prefer the Solstice class ships for all their activities, we thoroughly enjoyed the smaller Blu venue on this class ship. If you eat breakfast in Blu, don't miss Mentor's muesli artistry. Embarkation. As we departed on a Monday, it was very smooth since Connie was berthed at Port Everglades terminal 18 which is used by Oasis/Allure on the weekends. Very nice and spacious (as expected). Even though the ship had to undergo a USCG inspection, boarding started at 11:45; rooms were available at 1PM. Disembarkation/Immigration(again)/Customs. Arriving on Saturday, we were at terminal 25/26 which was fine. It is a long walk (in a covered walkway) from the midship exit on deck one to the terminal. Since it was a five day cruise there were lots of early walk-offs – probably 50% of the passengers. Once again we had to clear immigration and customs which wasn’t too bad with three agents. (Not sure why we had to clear immigration again as we had done it the previous morning in Key West.) Luggage was arranged by deck since it was a short cruise. This terminal works much better for Connie that it did the past two years when we disembarked from Eclipse after a 14 day cruise. Could you find something to complain about - sure, but none caused us concern. We did encounter some higher seas which caused some passengers discomfort and the ship made some noises. There were some railings that needed varnishing, the room air conditioning had a hard time handling the direct sun, etc. Ports: Cozumel - We did the Tulum Ruins ship tour (CZ02). You spend about two hours at the ruins and 4.5 hours getting there and back - a local ferry (nice) for an hour ride followed by an hour bus ride repeated on the return. The ride from the parking lot to the ruins and the taxi ride from downtown Cozumel back to the ship are not included. The ruins were impressive, just be prepared for a lot of windshield/nap time getting there and back. Key West - We did the Old Town Trolley tour which was very good, but chilly on a brisk 65F morning with a strong breeze. (Remember to take a light jacket.) We walked around town and spent the afternoon enjoying the ship (and packing). Before disembarking in Key West, we had to present our passports to immigration after which we had a hole punched in our sea pass card. US citizens cleared in the Rendezvous Lounge on deck four. The line stretched from the lounge entrance to the theatre and back to the lounge but it moved very quickly with three agents. Non-US citizens were cleared in the conference rooms on deck three. Master Tasos Kafetzis Staff Captain Christos Trifyllis Chief Engineer Emmanouil Archontakis GRM Christian Bell Hotel Director Daniel Simon Cruise Director Rich Clessen F&B DIrector Bernard Mazet Executive Chef Yasna Arriagada Captain's Club Host Graeme Kelleher Gran Volta String Trio - Really excellent performers Supastition - House band Roberta Amaral - Guitar/Vocalist Alessio - DJ Read Less
Sail Date: November 2014
This was my 25th cruise. My third with Celebrity. The ship was in good condition. We found are ocean view cabin to be very clean, with ample closet space and plenty of light and mirrors. The crew was extremely friendly. We were constantly ... Read More
This was my 25th cruise. My third with Celebrity. The ship was in good condition. We found are ocean view cabin to be very clean, with ample closet space and plenty of light and mirrors. The crew was extremely friendly. We were constantly greeted by staff. The officers were also quite visible through out the cruise. We had "select dining" and never had to wait for a table. The Waite staff was extremely professional. The food always came out hot. Some of the cuts of meat were tuff, but overall the dining experience in the San Marco restaurant was first class. The buffet with the exception of breakfast was a disappointment. Dinner in the buffet was limited and the selection most nights not good. We avoided the buffet and stuck to the main restaurant. After 9:30 good luck finding a snack. It was pretty much limited to pizza & pasta. Entertainment was hit or miss. We attended most of the shows. The production shows with Celebrity's own entertainers were some of the worst. The ports with the exception of Agadir, Morocco were great. Our tour of Taroudant, Morocco was a big disappointment. Over all I would rate my experience on Celebrity, Very Good. Read Less
Sail Date: November 2014
We are first time cruisers with Celebrity having sailed previously on Princess, Holland America and Carnival. We were looking forward to our cruise on the Constellation. We are a couple in our early sixties who look for good food, service ... Read More
We are first time cruisers with Celebrity having sailed previously on Princess, Holland America and Carnival. We were looking forward to our cruise on the Constellation. We are a couple in our early sixties who look for good food, service and entertainment on our cruises. We embarked on November 29th out of Fort Lauderdale and it was fast and efficient. Our stateroom was clean and our cabin steward did an amazing job of keeping it that way. The ship was very clean throughout and all the staff very friendly. The service in the dining room was great and the staff were friendly and gave great service. The entertainment on this ship was very good; some of the best we have had in all our cruises. The cruise director Rich was excellent. The Captain on this ship is the best. He was so friendly and had a great sense of humor. Now the not so good. The food we found was mediocre at best, and for us the worst food we have encountered during our many cruises. The buffet hot food was often cold the cheese was often warm and sweating. We noticed they would put the buffet food out for sometimes an hour before they were ready to serve it. The food seemed to be like the food you would get at a 3 star all inclusive resort. The dining room food could be slightly better, but again not up to what I would expect from Celebrity, and definitely not as good as Princess, Holland America or Carnival. We spoke to many others on this cruise and they felt the same way about the food. Celebrity have a promo which is called 123go which includes a free classic beverage package for oceanview cabins and above. I believe most people had this package and if you do enjoy wine or alcohol you should book this package. If you do not have the package the drinks are very expensive. We spent $205.00 for five bottles of wine, and I know those wines at the store are between 8 and 12 dollars a bottle. I do think Celebrity has cut back on quality of food in order to give passengers this package. It seemed to me that Celebrity is going into offering an all inclusive experience, which is great if you like that all inclusive resort type holiday. We gave up going to all inclusive resorts because we felt the food, service and entertainment on a cruise was far superior. Disembarkation was very fast and efficient. To sum up we did enjoy the cruise, but because the food was not up to the standards we receive with other cruise lines we will not cruise with Celebrity again.   Read Less
Sail Date: November 2014
We booked a transatlantic on the Eclipse next spring so having never sailed Celebrity we decided to do a trial run. I that cruise is as good as this I will be very happy. Both embarkation and debarkation were nicely handled. Luggage ... Read More
We booked a transatlantic on the Eclipse next spring so having never sailed Celebrity we decided to do a trial run. I that cruise is as good as this I will be very happy. Both embarkation and debarkation were nicely handled. Luggage arrived promptly. Ship is laid out simply with no blocked off areas requiring detours to get to dining areas like some ships. VERY MUCH like the limited smoking policy including no smoking in the casino or on balconies! Decor and ship art is simple elegant with a touch of eclectic in the sculptures and art. Wish the promenade went all the way around but it was adequate for walks. We usually book fixed dining, but the package we bought specified open seating. The first night we were luck enough to get an outstanding wait team (Wawan and Kristoffer) and with the help of Tanesha the dining coordinator got a lovely table for two at their station every night. Following Wawan's advice the food in the dining room was better than most and he made a delicious appetizer into a main course for me one night. Buffet was pretty standard as was the poolside grill and the Spa Cafe was a nice touch (smoothies a bit watery). The theater entertainment was good with the production shows being a cut above others on this size ship. The comedians, jugglers and singers were all OK if not great. One nice touch was a "real" show the first night instead of the "welcome show" most ships put on. Lounge bands were varied and we especially enjoyed the Gran Volta string trio and Ocean Dreams dance band. Wish Gran Volta had played more and had a better venue to enjoy the music rather than in high traffic areas. Very much enjoyed the Cafe' al Bacio which had wonderful teas and coffees prepared and served by an excellent group of baristas and servers. Pool areas were not overcrowded and I really enjoyed the therapy pool in the mornings. The crew were uniformly exceptionally helpful and friendly. They made us feel very special throughout the trip. Captain Kassos was the most interactive captain with whom we have sailed. He even hosted the "building of a ship" presentation and made it funnier than most comedy shows as well as participating in a late night comedy show. I think his personality infects the officers and crew. The ship is a bit old, but is very well maintained and our experience was outstanding.   Read Less
Sail Date: November 2014
A little history first... I am early 40s and have been on 9 cruises to date of which 3 are westbound transatlantic crossings (including the one I am writing about). Typical cruise vacations are usually 3-4 weeks in length that include ... Read More
A little history first... I am early 40s and have been on 9 cruises to date of which 3 are westbound transatlantic crossings (including the one I am writing about). Typical cruise vacations are usually 3-4 weeks in length that include vacation time on land either pre or post cruise (or both). I read plenty of cruise reviews that have no details or explanations (not helpful) or reviews that focus on too many subjective complaints (also not helpful). I will comment on facts and actual events that occurred during my cruise. This 16 day westbound transatlantic on Constellation was to embark on 05-November-2014. Due to severe weather conditions at the port in Civitavecchia, passengers were notified on the evening of 04-November through a number of different methods (e-mail, telephone, text message) that the ship would remain in Naples, Italy to disembark passenger on the prior cruise and to embark passengers for the upcoming cruise. I started to receive notifications on my mobile phone around 5:00 PM (Rome time). I was able to communicate all of these changes to other passengers I was cruising with in my pre-arranged shuttle as well as post on the Cruise Critic board for the larger audience that would be affected. This was the first time for me to have this kind of event happen and it was a bit of a shock at first, but nothing that didn't work out in the end. I was fortunate to have already been in Italy for several days pre-cruise, so this last minute change was a hurdle that could be easily overcome. I made a quick call to the shuttle service I used (Rome Cabs) and they updated my final destination from the port to the FCO airport where Celebrity had motorcoaches waiting for us to take us to Naples to board the cruise ship. This worked out relatively smoothly given the vast number of people that were impacted by this change. Boarding the cruise ship in Naples was easy, but due to me forgetting my Express Pass at home, I had to fill out some paperwork provided by the cruise ship staff before I could check in. No worries, a few extra minutes to complete the paperwork and off I went to an agent to check in. Since all passengers were arriving by motorcoach sporadically throughout the day, there was never a line and that made boarding a breeze, even under these different circumstances. Because of the changes to the embarkation port, departure was at 8:00 PM (local time) and arrival in Livorno (Day 1 port stop) was delayed by about 2 hours. All in all, things would work out quite well. Muster drill was shifted a bit later to accommodate late passenger arrivals. For the next 16 days, I am in Aqua Class stateroom 9112. Again, our late arrival to the ship ensured that our room was immediately ready for us to access once on board the ship. Stateroom 9112 is a typical Aqua Class (A2 category) stateroom located on Deck 9 about 8 doors aft of the center stairwell on the Starboard side of the ship. The bed arrangement is near the bath. While this stateroom is below the Oceanview Cafe, noise was never an issue. No issues with noise from adjacent staterooms. In fact, our neighbors in 9110 were 2 of the 8 passengers in our shuttle van from Rome to the FCO airport. They were great neighbors and we had many long chats on our balcony. The proximity of this room to the center and rear stairwell allowed for easy/quick access to the Oceanview Cafe and Sunset Bar as well as elevators and stairwells for other parts of the ship (very convenient). We had excellent service from our stateroom attendant throughout the cruise. Very friendly and willing to assist us in any way possible to make our stay more enjoyable. He greeted us the first day, learned our needs for ice and our preferences for other things (in room tea, canape delivery, etc). The room was kept neat and spotless, the ice bucket was filled twice a day, and twice daily service happened so quickly when were out of the room. I did not miss the nightly chocolates as there were plenty of chocolate fixes around the ship. No towel animals either, but I would rather have fantastic service and no towel decorations, than to have lack luster service. Although we are booked in Aqua Class and Blu is our primary dining venue, I had pre-purchased a 5-dinner package in the specialty restaurants (2 dinners Tuscan Grill, 3 dinners Ocean Liners) with the first of these dinners to be had on Embarkation Day in Tuscan Grill. This was a very nice supplement to our many wonderful dinners enjoyed in Blu. As you can imagine, due to these changes the luggage did not get to our stateroom till much later in the evening. Since I had dinner reservations for 8:30 PM in Tuscan Grill, I was dressed more casually than I would prefer (wearing shorts and a polo), but the Tuscan Grill maitre d was wonderful and said to not worry. We would end up dining in Tuscan Grill 2 more times and it was some of the best service we had on the ship!! The first dinner in Blu would have been on the evening of Day 1. However, upon our arrival to the host desk at the entrance of Blu around 8:30pm, we were asked to take a seat in the Cellarmasters until a table was available for us. I was surprised and perplexed by this but did as we were asked. We were patiently waiting about 15-20 minutes before we were greeted by the Blu maitre d (an asst. maitre d from Ocean Liners covering for the regular Blu maitre d who was on vacation during this cruise). We were taken to Ocean Liners for dinner (no charge) on this night since tables in Blu were not clearing quickly enough to seat us anytime soon. While I was surprised, we were happy to be accommodated elsewhere. What I didn't know until many days later in the cruise is that this would become a reoccurring problem for us (excessive wait times to be seated in Blu). In fact, I changed up our arrival time on various days hoping to catch a break with arrival times between 7:00 PM and 8:45 PM. We seemed to arrive to a full dining room at any of these times on any given night. One night I was so frustrated about having to wait to be seated for dinner (after 15 minutes) that I went to check if there was immediate seating at either Tuscan Grill or Ocean Liners while we waited for an opening in Blu. When Ocean Liners could take us immediately, I used another night of my 5-dinner package to have us seated in Ocean Liners instead of waiting for seating in Blu. After the cruise I counted back and determined that 8 nights were spent in Blu and 8 nights were spent dining elsewhere on the ship. Only 1 night at Blu in 8 visits were we seated immediately for dinner. Having only ever been in Aqua Class one other time (on the Reflection, November 2013), I was surprised by the difficulty to be seated for dinner in a reasonable time frame. Of the 8 nights for dinner not spent in Blu, 2 of those dinners were with friends that were dining in the Select Dining area of the MDR. I haven't been in the MDR since 2011 and was very pleasantly surprised by the service and food. Because of this, the next (future) cruise will have us eating in the MDR. I enjoyed the Premium Alcohol package on this cruise and my partner had the Premium Non-alcohol package. No complaints for the most part, except for in the Specialty Dining venues where most wine by the glass is beyond the $13/glass package limit. In these situations, I would prevail upon the sommelier to find a recommendation that he could cover with the package. In all cases (except one) I liked the suggested options. The premium packages also allowed for many extra bottles of waters to take off the ship on port days, sparkling water with dinners, and specialty coffees at Cafe al Bacio. Service provided at bars all over the ship was good, even at busy times of the day. Bar service in Blu is a tad slow for my personal tastes, but once your relationship with your sommelier is established, your service improves. I still think that one sommelier for the whole restaurant is not enough (there should be 2). A single sommelier in Tuscan Grill or Ocean Liners seems reasonable as the pace of service is more relaxed. On this 16 day itinerary from Rome (technically Naples) to Fort Lauderdale, we had port stops in Livorno, Itally (Florence/Sienna/Pisa); Cartagena, Spain; Agadir, Morocco; 3 stops in the Canary Islands (Lanzarote, Gran Canaria, and Tenerife). The first 3 port stops were new for me. I didn't care for Morocco, but all the other port stops were amazing. We did wonderful private tours at the other ports, with the exception of Tenerife. This was our third time in 3 years to see Tenerife and we did it on our own as the port is easy to navigate by foot. My last time on an M-Class ship was the Millennium in 2011 and this was "pre-sosticization". These ships are so very beautiful and the solstice class upgrades and amenities make for a very comfortable cruise experience. While on board, I booked another cruise with Celebrity for 2015 on the Constellation. I'm not the kind of person to make note of every bit of peeling paint/rust or worn carpet/upholstery... or to take small one-off situations and blow them up out of proportion and harp about them forever on Cruise Critic threads. The public spaces were all very elegant and comfortable and neatly maintained. Public restrooms were clean and maintained at a frequency adequate to passenger traffic at various times of day. Service was generally very good at venues around the ship. Ship crew were usually smiling, very courteous, friendly, and talkative when they were not too busy. The food throughout the ship was generally very good to wonderful. I would prefer to see less self-service in the Oceanview Cafe (more staff to place food on your plate), which removes opportunities for illness and poor hygiene of passengers to affect you. Outside of the long wait times to be seated in Blu, there were no other issues that made for a mediocre or bad cruise experience while on the ship. Disembarkation in Port Everglades was at Pier 25 (or 27). Either way, it was not a fun/nice experience. The terminal is a dump (a roof and four walls). This particular day (21-November-2014) was very cool and rainy and windy. No comfortable means to take shelter from the elements once you are through customs/immigration and waiting for your private transport. If you are taking a cab to the airport right away, this is very easy to do. Read Less
1 Helpful Vote
Sail Date: November 2014
My wife and I are in our 50s and have been cruising now for a while with an increased emphasis in the past couple years. We have cruised Celebrity before on Connie as well as Princess, RCI, and Carnival. This was our longest cruise by far ... Read More
My wife and I are in our 50s and have been cruising now for a while with an increased emphasis in the past couple years. We have cruised Celebrity before on Connie as well as Princess, RCI, and Carnival. This was our longest cruise by far as our previous long cruise was a 10 day Caribbean. It was our first transatlantic and our first foray into Mediterranean cruising as well. We flew into Rome 3 days before the cruise from Miami after a layover in Madrid. Having missed our connection in Madrid due to some silly rule from Iberian Air about not letting the crew onboard our plane, we arrived 3 hours later than expected. We traveled with a group through a group package that turned out to be somewhat of a disaster on the transportation front. Being somewhat abandoned at the Rome airport by our TA/transportation arrangement, we were forced to purchase our own bus to the Hotel Diana Rooftop. The hotel was fine and had a very good location. Fortunately the weather cooperated as our room did not have AC. Embarkation was another crazy day. We received notification from Celebrity the night before the cruise that the embarkation port was being changed from Civitavecchia to Naples due to weather. What a night of confusion, both from our TA and from Celebrity. I know this had to be extremely difficult on Celebrity's part as they had to contact a couple thousand passengers through various unreliable means. Having to organize 90 buses to disembark passengers from a port 175 miles away and pickup as many and get them all to Naples had to be an unbelievable logistical challenge. They came through, though, and were well organized in the Rome airport to transport passengers and their luggage to Naples. They checked our bags directly from the bus to the ship which made checking in and getting onboard very easy. Connie is showing her age somewhat, but she still sparkles in most areas. There were always crew cleaning, patching, painting, and maintaining throughout the cruise. This is still one of our favorite ships. We like that it is not a huge ship and the number of passengers never makes you feel like it is crowded. The passengers were more of a seasoned citizen variety with a few exceptions. There were only 8 kids on the cruise. From the various languages I could hear spoken throughout the cruise, passengers were primarily from the US but with a good sprinkling of European and Canadian cruisers with a few Australians as well. There was always something to do, but we spent most of our free time reading. It was sometimes difficult to find quiet places to read since many others had the same plan as ours. The activities were the typical trivia, random game shows, casino games, etc. There were very few good weather days so there wasn't much outdoor pool activity except on a couple days. Having booked Aqua class, we ate in Blu every evening and some mornings. We found the food superior there to the few times we ate lunch in the MDR. The buffet was adequate with good variety. At times the hot food was cold and the cold food warm, but there was variety at lunch and dinner. The two nights we ate dinner in the buffet were very good since they have a make to order grill in the back of the Oceanview cafe. The dinners in Blu were different than when we we were on Connie last April. There didn't seem to be as much of the "clean cuisine" concept as before as evidenced by the insistence to put gravy on every type of meat dish. Cafe Al Bachio always had something yummy whenever we needed a snack. We had booked 4 excursions through Cruise Critic members, 3 of which came off without a hitch. The other one was cancelled due to the operator not showing up. We felt bad for the organizers because it was a large group. We booked two shore excursions through Celebrity and almost got left behind on one of them (Pisa). Fortunately I was able to run to catch the tour before they left us. Rain left us disappointed in Florence but the weather cooperated at all other ports. Agadir was enlightening and a real adventure. Cartagena was nice as were the Canary Islands. Our Aqua A2 cabin was located on deck 9 unfortunately beneath the Lido deck/pool area. On any nights where music was being played we heard it pretty loud and clear and pretty much had to stay up as long as they were playing. In the early morning we would hear chairs scraping as they were being moved as well as heavy footed people walking the deck. The cabin itself was very comfortable as was the bed. Only the location under the Lido deck made it a slight disappointment. Our room stewards were awesome and always greeted us with smiles and well wishes for our day. Wait staff in Blu was exceptional as well. We really enjoyed getting to know some of the folks there since this was a long cruise. They got to know our names and habits as the cruise progressed. Particularly exceptional were Rich Gleason, the cruise director. We've been on many cruises where the cruise director is only seen in two locations- the morning show and introducing the show headliners. Rich was everywhere on this cruise, from jumping in the pool and participating in the crew/guest volleyball game, to helping with the egg drop challenge and many other areas. He was always visible in various lounges and walking the ship talking to passengers in every venue. He was just outstanding. We actually had two captains on this cruise, Captain Nikolas and Captain Tasos. I enjoyed Captain Nikolas but Captain Tasos was incredible. Again, I've never see a captain so visible and participate in so many activities. His performance at the Liar's game was incredibly funny. Overall entertainment was pretty good. The few production shows were good to very good. I was impressed that they had live entertainment every night as well as many guest lecturers that educated and entertained us in many ways. I had my perspective changed on a couple topics due to some of the lectures we attended. Disembarkation was a breeze as there apparently were a lot of customs agents that allowed us to get off of the ship earlier than expected. I wish I could say our TA redeemed themselves with a pickup in FLL. However, after waiting an hour an half in the rain with the prospect of waiting another 1-2 hours, we decided to forego our prepaid transportation and rent a car for the 3 hour drive home. In summary, this was a memorable and enjoyable cruise for us. If I had to pick one negative (other than our TA's blundering of the pre and post-cruise transportation) it was our cabin location and the noise that came along with it. The best part of the cruise had to be the great captain, cruise director and crew who went out of their way to make our cruise enjoyable. 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Sail Date: November 2014
We sailed Connie 11/24/14 on her 5 night Western Caribbean cruise to Cozumel and Key West. This was our 5th Celebrity cruise (Infinity, Solstice, Eclipse, Reflection) and had an awesome time. Having read most of the member reviews, I was a ... Read More
We sailed Connie 11/24/14 on her 5 night Western Caribbean cruise to Cozumel and Key West. This was our 5th Celebrity cruise (Infinity, Solstice, Eclipse, Reflection) and had an awesome time. Having read most of the member reviews, I was a bit worried, but thankfully all was in order. Embarkation was slightly delayed by a USCG inspection, but from curb to cabin was 15 minutes. We booked an ocean view cabin (normally go Aqua) due to the extreme value. Spent the savings on dinners in the specialty restaurants, which were terrific. Olga in Ocean Liners prepared amazing table side Dover Sole, Chateau, and Lobster, and all were divine. The Veal Chop in Tuscan was one of the best we've had. The classic drink package (promo) was fine, not really worth the up charge for the premium. Bar service was great. Cabin service was spot on. The highlight of the staff is Captain Tassos...he is one-of-a-kind, just fantastic. Don't miss his presentation and appearances. The shows were typical Celebrity. Connie does not show here age at all. We prefer the extra room on the Solstice ships as well as the additional dining options, but that would not stop us from sailing her again. Cozumel-we planned to rent a Harley from Eagle Riders, but it was a very breezy and rain-threatening day, so we passed and just went downtown and looked around then back to the ship. Key West however, was a blast. We took the trolley tour and soaked up all the local knowledge and history. Them, we started our own pub crawl visiting The Green Parrot, Sloppy Joe's and our favorite, The Hogs Breath. We barely made it back to Connie stepping on board at 4:59 pm for a 5:00 pm sailing time-lol. Then it was up to the Sunset Bar for the sail away and a perfect KW sunset!!! Disembarkation at Port Everglades took over an hour as there were only 4 Customs agents for the entire ship...slow moving line, but no big deal...we weren't in a rush to go anywhere except home (30 minute drive) So many member reviewers panned the food, service, and other items, but in our opinion, they are way off base. Connie delivered an amazing 5 night vacation and now we're counting the days to our next sailing on Reflection January and can't wait! Celebrity presents a class offering at reasonable prices. How anyone could be disappointed with the Celebrity product is beyond us. A very special shout out to Laurel Wan...you rock! Read Less
Sail Date: November 2014
Reviews are always so subjective, and everyone has differing opinions. For me, crowded areas, waiting in long lines, not being able to find chairs either at the buffet, bars, public areas, or the pool is always frustrating, whereas others ... Read More
Reviews are always so subjective, and everyone has differing opinions. For me, crowded areas, waiting in long lines, not being able to find chairs either at the buffet, bars, public areas, or the pool is always frustrating, whereas others don’t mind that, but hate not having a new bar of soap in their bathroom each day. So take all I say here with a grain of salt. First off, we had a wonderful time. Overall, the staff, food, entertainment, cabins, pools and other publics places were great. The ship seemed in very good condition and we never noticed any bad odors, trash, stains, etc. The only portion of the cruise that gets a B, as opposed to an A, would be service. Embarkation: We were sent the email that said to arrive between 1:00 and 1:30 for our deck 8. Our friends were deck 6, so were not supposed to check in until 2 or 2:30. They arrived at 11:30 and had no long lines and were on board by noon. We parked off site at Park n Go which proved to be quicker arriving and leaving than our friends who parked at the port. We arrived about 1:00 and the line was not bad and moved fast. We were all happy that our cabins were ready – presumably because the previous cruise had been cancelled. Our only issue checking in was that even though we had signed the form to allow our kids to charge to their cards, and they said it was all set – it was not and we had to spend time at Customer Service to get it fixed. Cabins: We were in Cabin 8006 with a balcony and just ahead were our kids in Cabin 8002 with an ocean view (porthole), but with more square feet. Essentially, their balcony was enclosed. The rooms were clean, beds comfortable and balcony adequate. A slightly larger bathroom would have been nice, but overall, everything was excellent and everything worked just as it should – A/C, water temp, etc. The shades were very good at blocking the morning sun and we found the cabin had plenty of drawer and closet space for a 5 night cruise. Cabin Steward: Our stateroom attendant was quick and thorough. We requested the snacks be removed and the minibar in the kids room locked and it was taken care of instantly. Never did he forget soap, shampoo, towels, etc. We’d always come back from breakfast or dinner to find our room clean or bed turned down. He remembered our names when he saw us in the hallway and always asked if there was anything we needed. Not sure if he had help or not – if so, we never saw anyone else. Pool and Public Areas: Public areas with the exception of walking through the casino and the photo area some nights, never felt crowded. One of the major gripes about past cruises is not being able to find pool chairs unless you wake early and reserve one with a book or towel. On this cruise, we could always find a pool chair, even on at-sea days after 11 am. The staff were excellent in removing used towels, bottles, cups, etc. from on and around chairs and placing new folded towels on empty chairs. Even at the Therapy pool, where there were fewer places to sit, we always could find a spot. And that pool is amazing with the built in pipe lounge areas with the bubbles coming up. To be fair, I should point out a few negatives that we and our friends noticed. First, they could use more pool attendants to take drink orders. We seldom had anyone come up to us by the pool and ask if we wanted a drink. Most often, we had to get it ourselves. Second, there is a smoking area next to the pool bar and we found that entire corner of the pool too smoky for us. Food Quality: Food quality is very subjective, but overall we found it pretty good. We were seldom WOWed, but also never felt the quality was sub-par. We ate at the main dining room every night and I’d say about 75% of the items were enjoyable. If we did not eat much of something, the wait staff noticed and offered to bring an alternative option. The burgers and hot dogs at the pool grill were great. The fries everywhere – even the chips with the fish n chips, were great. You might be wondering why I mention the fries, but I find it a good barometer of many of the other items. The buffet items were very good and there was plenty of variety. The free ice cream and sorbets were excellent. Food did not have much presentation. On past cruises, I found myself taking photos of the food as it arrived to our table because it looked so beautiful. Never did I desire to take a photo of any of the food items – including desserts. They were mostly just plopped on a plate or in a bowl. The first night, my shrimp cocktail came in a soup bowl (The following nights I noticed it being served in something more resembling a cocktail glass). One negative that sticks in my mind was the Cesar salad – which is my son’s favorite. First night it was excellent. Second night it was absolutely horrible. The Romaine was browned and mushy – not just some of it – all of it, and it had no parm cheese. It was something that should never have been served or even plated. When shown to our server, he agreed and was annoyed with his assistant waiter for serving it. Main Dining Room: We decided to skip the specialty restaurants, so had all dinners in the MDR. We had some issues here. Our waiters were excellent and always very friendly, but they have too many tables to wait on. On nights where some of our wait staff’s tables were empty, service was fast and efficient. On other nights when all tables were full, we noticed an increase in wait times between courses – and we were also served the wrong dishes. The tables are a bit close together, but once seated we did not have any problem with waiters or others hitting our chairs. We booked early seating – a table for 4, so it was just our family together. The first night we arrived at the restaurant to a very long line. After 13 minutes (yes, I timed it), we were brought to our table 215 where someone else was seated and eating their first course. So, the attendant told us to wait as he went back to the entrance podium to sort things out. It was awkward just standing there because there was not much space and we were in the way of the waiters and intruding on the space of those seated. We were finally seated at a different, empty table and things went well from there. Until the next morning for breakfast, when we decided to eat in the MDR. There was a long line at the entrance that did not move for 5 minutes. We were still in the non-moving line trying to decide if we should wait it out or go to the buffet when 2 couples came out and let everyone in line know that once inside, it would be excruciatingly slow service. So we skipped it and did not try for breakfast again. The menu was limited and the buffet quite good anyway. We did have a lunch at the MDR and the wait for a table was only 3-4 minutes, service quick, but still the menu selection was very limited. I recommend that if you want wine, beer or other bar drink for lunch, get it before you go in. For our lunch, my wine did not arrive until dessert. My wife never did get her mojito because they could not find mint – which happened at the bar also – but unfortunately, they did not tell her they could not find the mint until they brought my wine – during dessert. Buffet: We felt this was one of the better buffets on any cruise we’ve been on before. Not only was there a large selection of foods, the quality was a notch above the likes of HAL, NCL, etc. – in our opinion, of course. The hours the buffet was open were good (some lines close them at odd times) and best of all, there were no lines – even at the front of the buffet – even on embarkation, at sea, or dis-embarkation days. I don’t know why, because our cruise was full, but we also never did the “buffet marathon”, where after you get your food and you walk around 3 or 4 times looking for an empty table. Staff were constantly clearing tables here and out by the pool. They could have used a few more waiters to bring bar drinks, but we learned to get ours first and not rely on a waiter because it was hit or miss when or if they showed up to your table. Pool and Bar Service: As mentioned earlier, they do not have enough waiters going around the pool. This meant that most of the time we had to go up to the pool bar ourselves. It was almost always very crowded around the pool bar and the other bars in that area (Deck 11 had one overlooking the pool, and one just behind it, but the back one was not always open). The main problem is that there was always a crowd around the understaffed bar and the tenders had no way of knowing who arrived when. It is frustrating to wait 5 minutes and then have someone who just walks up on the other side of the bar be waited on. There were literally times it took 10-15 minutes to get a drink from the pool bar. Others at the bar were equally as frustrated and voiced their opinion, so I know it was just not me. We found it was quicker to run down to a below deck bar. Sometimes the computer system was not working perfectly and it would increase the wait times as your card had to be swiped each time. They did set up a small bar next to the pool grill that served soda, beer and a few wines. The woman working there was great and quick – although there was no computer so she had to write down your card info. Once at the pool bar, after waiting for what seemed like a very long time, I ordered a mojito for my wife. The bartender began making it and then said he had to go out and get the mint. After another long time, he came back and said he could not find any mint. No apology, just “I can’t find the mint” and then he went on to the next person without asking if there was maybe something else he could get me. He was not rude about it, and I surely don’t blame him because he at least tried to get mint rather than just saying no at the first request. I definitely blame upper management who works these people too hard and does not keep bars stocked with the supplies needed. It was not just mint, on several occasions they did not have cranberry juice or other mixers. And a few beers showcased above the bar were not being served, or they were out, or they had not been iced down yet. We only had a real issue with 1 crew member. The lady working at the smoothie bar. All the ingredients are laid out behind glass and I assumed that you could select what you would like in your smoothie. However, I was told I had to order from one of the 7 or 8 different smoothies offered on the menu. So I selected one and asked if she could leave out the chia seeds and I was scolded for asking, when she clearly had just explained to me that she would only make it EXACTLY as listed in the menu. Now I can understand if there was a long line of people, or even if all the ingredients were pre-mixed – but it was neither. And leaving the chai seeds out would actually save her time. Coincidently, we ran into the beverage manager who asked us how our cruise was going and we let him know this was an issue. He was appalled that she would not custom make a smoothie and told us the menu was only a suggestion for those who did not know what they wanted. He said he would talk to her, and evidently he did because the next times were ordered “off” the menu, there was no problem. Other bars: I had read that the Martini bar would be the most difficult place to get a drink. Even though it was always crowded, the staff there are remarkably fast and entertaining. The Michaels club bar and the Rendezvous lounge bar were both great. You can get drinks at some bars that are not available at others, so it is worth exploring all bars. The wine bar was excellent and the bar tender there spent a lot of time with us the first day letting us taste various wines – which led us to upgrade our drink package. Not all wines are available in the restaurants, so we learned to stop by one of the bars to get something we liked to bring to dinner. Special requests for the sommelier were only available by the bottle. Entertainment and shows: Overall pretty good. This also is very subjective and I am not going to review every show. Our favorite acts were a barbershop quartets which just happened to be on our cruise and so are not regulars, and the string trio. Unfortunately, the time we got to hear the string trio, the area was very noisy from the music one deck below and from the Martini Bar. I would have liked to hear them in a more intimate setting. The Liar show, which included the Captain, kept us in stiches. The Captain is a very funny guy. The Newlywed game show was a stinker. Same old tired questions they always ask and highly dependent on lively contestants. Usually someone talks to the couples wanting to be on the game and can get a sense for which ones might be more energetic or funny, but this time they were selected at random. Rich, the cruise director was great, although he could use a few good jokes. He happened to come up to a bar to get a drink and sat down next to me and began asking me what I thought of the cruise and the entertainment. In fact, many senior crew members we met coincidently asked us about our trip. Kids Club: We had an 11 year old and a 16 year old. The 11 year old had plenty of things to do in the kids club and we allowed him to check in and out. We seldom saw him as he was always doing club activities. He loved it, but then again, he's the kind of kid who would have just enjoyed playing board games with other kids his age. My teen was less enthusiastic with the offerings and only seldom participated. He did have a friend his age on board, so they tended to do things together not utilizing the teen club area. In conclusion, I’d definitely consider another Celebrity cruise. The two cruise lines we’ve been on and would put ahead of Celebrity would be Disney and Regent – obviously much more expensive lines, so not a 1 to 1 comparison. But compared to HAL, RCCL, and NCL, I would say Celebrity is preferable to us on similar itineraries.   Read Less
Sail Date: November 2014
This was our 5th cruise on Celebrity and the 3rd on the Constellation. It is also our last cruise on Celebrity! It was a transatlantic crossing back home. Ports were generally good, however Cartagena, Spain is a waste of time. Probably ... Read More
This was our 5th cruise on Celebrity and the 3rd on the Constellation. It is also our last cruise on Celebrity! It was a transatlantic crossing back home. Ports were generally good, however Cartagena, Spain is a waste of time. Probably they have low port fees so Celebrity used it to save some money. There isn't anything there worth seeing. Room was fine and the cabin steward (although we never saw him) was good. The captain had to leave in the middle of the trip because his wife gave birth and was replaced with a fantastic young (36) captain who was so personable and anxious to please that he was a pleasure. Food and food service was downright BAD. The service was very slow and when our table mates complained about that and other issues, we were met with a blank stare and attitude. They ignore your complaint and continue doing exactly as they had. It is like they listen to you and then go on with their bad service. Food was typical low class institutional fare. I can't even say they get it out quickly because they don't. Several dinners took 3 hours. I found that the best way to eat was to order one of the off night foods such as salmon or steak. But 16 days of salmon leaves you bored. I will say that I ate in the specialty restaurant 3 times and got Dover sole. That restaurant was excellent. The Italian restaurant was poor. I even ordered steak tartar there and it was vile. One day they had a chef's showing and he showed us how they prepare the tartar. Now I know why it is so bad. The Celebrity recipe that they worked on in the show isn't good at all. The self serve restaurant has poor help. They hide behind fake walls and partitions and talk among themselves. I saw this repeatedly and even reported it to the management but nothing changed. I enjoy going to the movies on ships in the evenings and Constellation has closed their movie theater. It used to be poor sound and bad viewing. Now it is non-existent. Which one is worse?? I can honestly say that I didn't find anyone on the ship that went out of their way for the passengers. I felt that the management on the ship wasn't paying attention. But the piece d resistance was the sales office. I went in to possibly book a cruise for 2016 ???and asked a few questions and was told to take a catalog back to my room and when I am ready to book it, come back. They do not have time to answer questions!!! These observations are not from someone who is a quack. Our table mates complained about similar lapses and one was told by the sales staff for future cruises that they are not there to answer passengers questions at all , only to book future cruises!! Also, we were scheduled to depart from Civitavecchia and at the last minute the ship couldn't dock there. Fine, we understand there was a storm and that is out of Celebrity's control. BUT NO ONE FROM CELEBRITY CONTACTED US!!! Luckily I met another passenger in Rome who was sailing on our ship and they told me! We had to go to Naples to catch our ship. All these problems, I feel relate strictly to top management, because it is extremely difficult to get all of these employees to do such a bad job. It takes a lot of talent and skill to get so many people to give bad service. You would think one or two people would actually break out of the mold give good service. The management has done a good job of preventing this. Needless to say, I will not be booking Celebrity any more. Read Less
1 Helpful Vote
Sail Date: November 2014
Having read the reviews, I went with low expectations for the ship. I was pleasantly surprised in many ways. First, the staff onboard were friendly and anxious to please and be helpful. The guides were very, very good at their jobs - most ... Read More
Having read the reviews, I went with low expectations for the ship. I was pleasantly surprised in many ways. First, the staff onboard were friendly and anxious to please and be helpful. The guides were very, very good at their jobs - most knowledgeable and ready to answer questions as well as being masters at keeping up with tourists who tend to wander from the group. We were herded through the most crowded and challenging circumstances (for them) with much skill. No one ever got separated unless they chose to go off on their own. The dining rooms on board - and there are two, surprised me with the variety of food available at all meals. Some of the dishes cooked were better than others, but never did I feel underfed. I could have lived off the wonderful soups, the various salads offered and the fresh bread. Luckily I didn't have to do that, as there were many other dishes to choose from. Waiters and waitresses were young - many college students at summer jobs - and made up for their occasional lack of serving skills with many smiles, much attention to diners' needs and a great desire to please. I heard some passengers, who had cruised with Celebrity to other ports and were disappointed with the style and luxury level of the ship, say that the cabins were like a Motel 6. I really can't argue with that, but the cabins were cleaned daily, the beds were comfortable and the water pressure in the showers was fantastic. Frankly, that suited the two of us. Luxury is nice, but in order to see a good bit of Spain and not have to pack and unpack, I found the cabin to be a good trade-off. We booked Taroudant and Tiout Oasis Excursion with Ecolodge Adventures in Agadir Morocco (booking in advance is very important ) , our guide was waiting for us with a very comfortable van , he was very careful , very nice person , answering all our questions about Morocco especially Agadir and Taroudant . We recommend Ecolodge Adventures for Excursions . We had a wonderful time. Celebrity Constellation is a good choice for this trip. Read Less
Sail Date: November 2014
This was my fouth cruise, 2nd on Celebrity. I have to say after reading some reviews I was hesitant in what I was going to find. Constellation was an older ship, not being taken care of? Not true. Very clean, and well taken care of. It is ... Read More
This was my fouth cruise, 2nd on Celebrity. I have to say after reading some reviews I was hesitant in what I was going to find. Constellation was an older ship, not being taken care of? Not true. Very clean, and well taken care of. It is an older ship, it is not brand new but it is scrubed, painted and nice. The dinningroom is a little dated, but it's clean and still very nice. Our room may have been one of the ones that was re-vamped, but I could see the wear but it was very clean so it was fine. Everyone was the best at taking care of us from our stewart Benjit to the dinning room hostess, I couldn't have asked for better service. The food wasn't as fantastic as our last Celebrity cruise, it was still very good however, just not over the top, I still gained my cruise weight, but it wasn't all the "best" of whatever I had but non the less still very good, the buffet had good food, not a huge variety but I think they did a great job, with the selections, bread was always fresh, always had a chicken, beef choice and a pasta, pizza and sandwich station and of course a ample selection of ice cream. We arrived everywhere on time and getting off the ship was almost nothing -- took just a few minutes to get off and on. We did try the conceirge treatment on the ship -- I think it was worth it, priority embarkation was awesome -- I think from the Taxi to getting on the ship -- under 10 minutes -- easy. We didn't need the champagne and didn't take advantange of the appetizers (we had plenty of food-lol) but used some coupons for the gelato and our third person received 40 mintues of free internet -- and a few more coupons we didn't use. Our room number was 9122, deck 9 does have the overhang but honestly I didn't really even notice it -- that room is kind of in a space where you can get a little sun, but it wasn't an issue at all, would have no problem getting another room on that deck. The entertainment -- was really good, I have seen my share of slightly cheesy productions and overacting and not the best singing but this crew -- was actually really good, first cruise I was actually looking forward to seeing the shows. The captain was awesome, he is funny, personable and seems to have his act together, I mean connecting with the guests, he did some comedy too -- I would be excited to be on a cruise with him again -- again a cruise first for me as well as the cruise director Rich -- he was excellent, very funny, personable and didn't push the activities too much wasn't forced to be a nice funny guy, he seemed to really be himself, as well as the activities director (Sarah?) Anyway these are things I have not ever experienced before and actually does make a difference, makes the cruise a little more personal. I don't have little kids, but I saw them running around with newly crafted stuff they were proud to show their parents and hunts for items -- they seemed very happy and making new friends. All and all this obviously wasn't a new ship, but there are others out there if that's what your looking for, to me this was a very, very nice cruise short enough for my busy college student but long enough for a nice bonding, relaxing trip -- don't need to go to Cozumel again but that has nothing to do with Celebrity but Key West -- I will be going there again -- a very laid back beautiful island. I do have to say -- there was way too much unnecessary whining going on, wating in line (if you are late for breakfast that is going to happen) nothing is going to be perfect -- not getting chocolate on your pillow -- is not (in my opinion) a cause to have a problem, we did get chocolate covered oreos -- they were good! But more than a few times I hear frm a crowd "this is ridiciousl" no it's not.. calm down and get free room service. seriously.. get a grip. Read Less
1 Helpful Vote
Sail Date: November 2014
Firstly, my husband and I really enjoyed the back to back cruises we did on Celebrity Constellation starting on November 24th, 2014 We had a 5 day cruise to Cozumel and Key West, followed by a 9 day cruise to the Eastern Caribbean. ... Read More
Firstly, my husband and I really enjoyed the back to back cruises we did on Celebrity Constellation starting on November 24th, 2014 We had a 5 day cruise to Cozumel and Key West, followed by a 9 day cruise to the Eastern Caribbean. Overall, we had a wonderful time. First the pros. The ship is beautiful, although it may show some wear and tear in places, but nothing dramatic. Easy to get around in. The staff was amazing as always on Celebrity. The new espresso Bar (and pastry display) Il Bacio, was great although it had long line ups in the mornings as it was the only espresso bar on the ship until 4 pm. You would have to wait along with waiters to get the coffees, so times were long. That said, the Baristas were amazing, especially Alexander and Mickey. The Blu restaurant for Aqua guests was beautiful. Well organized, well staffed, but the wait for wine was long as the Sommelier seemed always pressed for time. The food was very good. The staff accomodating to the extreme. No waits here. Blu is only open for breakfast and dinner. I wish it were open for lunch as the cafeteria food was atrocious and boring. We did not get a chance to try the Creperie, known as Bistro on Five, but we heard nothing but great feed backs. A seven dollar fee applies to eat there. It was never busy (probably due to the fee!) The Aqua Class cabins were the usual size, with an upgraded shower fixtures (Grohe). The Aqua class cabins are on deck 9 and deck 11 which is the very top of the ship. We were on deck 9 and unfortunately had a noisy cabin with the pool venues right above the 9th deck and a noisy service door right across our cabin which starting banging shut from 7 a.m. on. Noisy during the day, but thankfully quiet at night. I will try deck 11 next. I had a look at it and it is very quiet and isolated from the rest of the ship. No noise at all. Better views as deck 9 suffers from the pool deck overhang, and it does block the sun and makes you feel somewhat closed in. Service by wait staff was amazing, as always. Our concierges, first Jose Fernandez and then on the back to back to Caribbean, Darkam. Excellent service. The computer center is in the middle of deck 9, which is also a plus if you need help. The various on board shows on the Constellation Theater were excellent. Better than on our last cruise. I think an effort is being made to present better quality shows. Our cruise director, Rich, was super fun and an excellent host. And then there is Captain Tasos. What can I say about Captain Tasos?!!! The man is greek and the youngest captain ever on Celebrity. He has the most amazing sense of humour and is so very approachable. He was everywhere on the ship, when not at the helm. He often would put "the pedal to the metal" as he would announce in his daily 10 am itinerary report. We would all wait for these announcements as they always made us laugh! Be sure to take in "the Liars Club" show which he is a part of! Absolutely hilarious. Now the cons. Found the Connie was a bit short on staff compared to other ships, such as the Silhouette. My biggest complaint was the quality of the food at the Oceanview cafeteria on deck 10. Food was bland, tasteless, cold and mostly not up to par with Celebrity. We were extremely disappointed overall. Deserts were tasteless. Even the beautiful cupcakes were disappointing when they had them. Staff again was great, but this did not make up for the poor food quality. We ate there at lunch only, because there was not much other choice. Thank goodness for Blu. It is the best feature of the Aqua Class. Out waiter Mentor was a total gem. Overall, a very pleasant cruise. Great staff, great people. Connie is a very nice ship. I would sail her again anytime. Read Less
1 Helpful Vote
Sail Date: November 2014
This was my 15th Transatlantic cruise on Celebrity and I traveled solo. The start to this cruise was much different than any other cruise. On Nov 3 ,I departed on my flight to Rome and upon arrival at Fiumicino, I took the train to ... Read More
This was my 15th Transatlantic cruise on Celebrity and I traveled solo. The start to this cruise was much different than any other cruise. On Nov 3 ,I departed on my flight to Rome and upon arrival at Fiumicino, I took the train to Civitavecchia (Civi). All went well until I received a text from Celebrity informing me that the Constellation was in Naples due to bad weather in Civi. The text said that we would be bused to Naples. Unfortunately the text did not give times of departure of departure point. Celebrity also sent emails to passengers. The emails went straight to spam so if you had a tablet or smart phone you never got the email. there were of course many confused passengers in Civi that evening. My stateroom was wonderful, up front with large porthole and extra large. The ship which I had sailed on several times is still in first class condition. Plenty of deck chairs and never a wait for anything. The crew is super friendly and everywhere to be seen. Dining in the MDR is OK, nothing more. Service is either very good or very slow. The menu shows a few changes at dinner such as pork and beans and mac and cheese added in. , Much of the meat is tough. I had seen much of the entertainment on previous cruises. Brooks Aehron, the pianist, was on board again; he is just super good and enjoyed by virtually all the passengers. The show put on by the passengers was top-notch. Disembarkation was a breeze, probably less than 20 minutes. All in all, a good cruise despite the very rocky start. I can only hope that someone in the Miami HQ learns from this experience.   Read Less
Sail Date: November 2014
The embarkation was excellent. The food was top quality the first evening and the first and last two sea days but the food was skimpy and tasteless in the garden buffet during the five port days. This was our big complaint. Celebrity is ... Read More
The embarkation was excellent. The food was top quality the first evening and the first and last two sea days but the food was skimpy and tasteless in the garden buffet during the five port days. This was our big complaint. Celebrity is clearly cutting corners in food preparation and production in the buffet. On the last sea day night no bowls were present and the bowls were cold when they were brought out. The first two bowls I picked up had food , grits in fact , on them. This is unsanitary and pathetic for what I thought was a cruise line of high standard. The desserts were miniature dwarf servings until the last two sea nights , then they served the regular slices of what we though was left over or unsold desert from other pay for food dinner locations. Many salads were scooped up at lunch time and reserved in glasses at dinner time , even though the salad looked dry. The jewelry sale was the biggest farce that I have ever seen on a cruise ship. The cheap watches were so cheap that we witnessed two customers bring them back as soon as they got to their cabins due to operation failure. This should be an embarrassment to Celebrity cruise lines. The ship was very nice and in great shape for it's age. Disembarkation was a breeze and the 7:00 a.m. exit time for passengers whom were handling their own baggage was earlier and better than other ships. All of the port stops were great and the reason we decided to try Celebrity for the first time. This Celebrity ship did not measure up to Carnival , Norwegian or Princess cruises in our past so we will be going back and not forward with Celebrity Cruise line in the future. Read Less
Sail Date: October 2014
Booked this cruise in January as we really wanted to see Yalta, Sevastopol, and Odessa, and the Putin invaded Crimea and the FO advised against travelling to the Ukraine. Despite this the itinerary remained unchanged in the adverts. I ... Read More
Booked this cruise in January as we really wanted to see Yalta, Sevastopol, and Odessa, and the Putin invaded Crimea and the FO advised against travelling to the Ukraine. Despite this the itinerary remained unchanged in the adverts. I wrote to them to ask where would we be going and got back a generic reply about safety etc and the situation was under review, and if a change was made we would be notified with the options. In May we received the revised itinerary from the TA and the options were go to the new destinations or lose our deposit! So we went to what was described as 'the finest possible experience of the Black Sea'. Burgas in Bulgaria was grim and the town looked like the 2nd world war had just finished; we did not land at Varna, also in Bulgaria as it was too rough to tender. Trabzon was a nice town but with very little for the tourist. We were advised that the trip to the monastery was a waste of time because of the 300 slippery steps, and the mist so we would not see anything. The most exciting thing in Sinop was a disused Jail!. Things improved considerably when we left the Black Sea, and Mykonos, Athens, and Ephesus were excellent. Hence if anyone is planning to go to the Black Sea I would think again. Read Less
1 Helpful Vote
Sail Date: October 2014
We sailed on the Celebrity Constellation 11-Day Holy Land cruise this last October. The boat was quite nice so no complaints on that end. However, the attention to their passenger's satisfaction was flippant at best, inexistant at ... Read More
We sailed on the Celebrity Constellation 11-Day Holy Land cruise this last October. The boat was quite nice so no complaints on that end. However, the attention to their passenger's satisfaction was flippant at best, inexistant at worst. To begin with, they managed to switch my husband and daughter's pictures on their passes so that every time we got on and off of the boat we had problems ; we were inevitably stopped which caused backed-up lines at the security check-point and inconvenience for everyone. Each time we explained and asked that the pictures be switched and each time they reassured us they would take care of the problem - it was not until the LAST day of the cruise that the issue was resolved. Finally, due to bad weather the cruise ended in Naples rather than Rome. In the process of busing us to Rome my husband's luggage was lost and it took Celebrity almost 3-weeks to get it to us. We received a lukewarm apology for the inconvenience and an offer to discount our 'next' trip. Given that we were seven in our group (thus a sizable investment in tickets) I would have expected better attention. There will not be 'another' time with Celebrity for us. Read Less
Sail Date: October 2014
After sailing on the Millenium fro Tokyo to Vancouver in May we were ready to give up on Celebrity but had previously booked the Constellation 2 Oct sailing and decided to give them one more chance and we are glad that we did. Everything ... Read More
After sailing on the Millenium fro Tokyo to Vancouver in May we were ready to give up on Celebrity but had previously booked the Constellation 2 Oct sailing and decided to give them one more chance and we are glad that we did. Everything that was wrong with the Millenium and there were a magnitude of service and ship maintenance issues- we found all in very good order on the Constellation. Ports were changed because of the strife in the Ukraine so we visited two ports in Turkey instead. Trabzon and Sinop. Neither were particularly attractive but we were not two disappointed because they were new and we had been to the ports that were dropped on previous cruises. Food, Cabin and Bar services were what we had previously come to expect from Celebrity. We booked our next Celebrity cruise on this ship for August 2015 doing the Adriatic. Be careful when booking onboard as they will not or cannot book you into existing groups. In our case I called celebrity when we got home and had the booking transferred to a group, kept the same cabin and on board booking benefits and reduced our cost by almost $1000 Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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