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Sail Date: February 2015
We went to Key West and Cozumel in February 2014. Prior to this, we had done Ruby Princess and RC Monarch of the Seas. This ship was similar to Monarch of the Seas but without much to do and with very average food. Embarkation was ... Read More
We went to Key West and Cozumel in February 2014. Prior to this, we had done Ruby Princess and RC Monarch of the Seas. This ship was similar to Monarch of the Seas but without much to do and with very average food. Embarkation was smooth and quick, better then the Princess cruise we had been on. We had an ocean view room, which was fine. Smaller than Princess,s oceanview room, but it was just fine. The AC worked better than Princess's had. Out room attendant Vindy, was fantastic. I think the service was better on Constellation than on either of our prior cruises. It wasn't stellar, but better than average overall (except the dining room wasn't great). And a big plus, I could understand everyone I came into contact with on Constellation. That was definitely not the case with either Royal Caribbean or Princess and we had had a true communication barrier several times on Princess. The food was overall just ok during our cruise. The burgers were great everywhere, but all the other food seemed really salty. Buffet food seemed like really standard buffet fare. Ordering salmon ala carte at the grill was interesting, and it tasted good. The healthy Buffet near the spa had some interesting choices that tasted good and not so salty. Some of them were bland, but I would prefer bland over salty any day. The service and snacks at the coffee bar were very good. The dining room options were awful because we didn't want to pay a premium and we didn't want to sit with other people, so we got awful service. We found the dining service in the anytime dining to be rude and the table situation to be extremely uncomfortable. We had originally asked for any time dining and prepaid our gratuities so that we could get it. But we were unable to get reservations before 8 PM on any night. When we did finally make a reservation at 8 o'clock, they still tried to seat us with other people at a table of 10. When i refused and asked for a table for 2, the maître d' acted surprised and put me at a table directly next to other people so close that it was uncomfortable. I was literally closer to the woman next to me than I was to my husband who sat across the table. We heard every single thing they said next to us even though they spoke quietly . The same thing happened when we visited the restaurant for lunch. The food was salty, the atmosphere was loud and crowded, and the service was just barely okay. The lounge chair situation was the worst I've ever seen. My husband and I searched for over a half hour for any empty chairs. We weren't even picky to be near the pool, we would have happily sat anywhere. However, there were literally no chairs available on the entire ship that did not have a towel or something holding them. This happened for most of the day on both days that we were at sea. That did not even come close to happening wants on the Princess Cruise. Chairs were plentiful and always available on Ruby. The entertainment was just okay. The arealists were very entertaining. The comedian was just okay. He was hilarious for about 10 minutes and then seemed to run out of family-friendly material, which was what he had been billed as. Then he started having conversations with people in the audience and much of the audience couldn't hear it. On Princess, it seems like there were more options and more venues for entertainment. There were multiple comedians, magicians, karaoke, in addition to the big shows that were put on in the Princess Theater. Not so on Celebrity Constellation. Just the theater shows for entertainment for the most part. Karaoke for two hours on the very last night of our cruise, and that was it. The classic drink package was really not a very good deal. They price most drinks just out of the range that you would be able to get them with the classic package. On Princess, I got to try lots of cruise drinks with the all-inclusive package. On Celebrity, I was extremely limited as to what was included in my package. To be fair, though, the drinks were stronger on Celebrity Constellation than they had been on the Ruby Princess. Debarkation was delayed for about 45 minutes. It went relatively smoothly once we got going. Overall, I would rate this cruiseship to be a 3. It was much classier than the Royal Caribbean Monarch of the seas, but much more boring. It was much less classy and much more boring than the Ruby Princess. I would not take this particular cruise again, and I certainly would not buy the drink package. Read Less
Sail Date: February 2015
Our room was wonderful and the steward was very accommodating. However that is the only positive thing I can discuss. Activities on Sea Days were minimum. They only offered fitness classes, discounts at the Spa and the Boutique Sales. ... Read More
Our room was wonderful and the steward was very accommodating. However that is the only positive thing I can discuss. Activities on Sea Days were minimum. They only offered fitness classes, discounts at the Spa and the Boutique Sales. Every so often there was a Trivia session which only lasted 15 to 30 minutes, wine and alcohol tasting that cost money. They also had a casino and Bingo. Other than that the only thing to do was to lie in the sun. Food Service was terrible. The servers in the dining room and the buffet were rude and curt. When I questioned an item they jumped on me as if I didn't know what I was talking about. I use to cater and know my food. The Crème Burlier was soupy and cold. On the last day of the cruise they offered Fried Chicken and Spaghetti. What kind of dinner is that in the form dining room? Entertainment was terrific. There were virtually no activities for children. Read Less
Sail Date: February 2015
We were pretty dedicated Hal passengers until our last Hal cruise to the Panama canal when we had lots of mechanical problems with our room on Zuiderdam . So we decided to try Celebrity . Parked in the garage in Ft Lauderdale and took the ... Read More
We were pretty dedicated Hal passengers until our last Hal cruise to the Panama canal when we had lots of mechanical problems with our room on Zuiderdam . So we decided to try Celebrity . Parked in the garage in Ft Lauderdale and took the elevator down to boarding level , pretty easy , since we had already dropped our two big suitcases off at the curb right next to the terminal. The room ( 7159 ) wasn't ready til about 1pm but at noon we were able to "sneak" in there and leave our carryons so we could go to the Lido for lunch . The lunch buffet was pretty good , but not as varied as Hal . Room service breakfast was always on time ( we always order coffee and a little something else ) and I like their idea of calling us on the phone to tell us it was on the way . After that each morning we went to the Lido for eggs and omelettes , which were very good . The room service breakfast selections ( for free) were very limited unlike Hal where you can order anything in the room for breakfast . I really missed their steamed prunes . Dinner each night in the dining room was very nice , service was excellent . The food was good , but not great , about the same as Hal . Our head waiter Domingos did a great job and we were at table 801 most of the time with a great view of the ships wake . Burgers near the pool was a disappointment , not made fresh but pulled from a reheat pan . Hal was sooo much better on that . Entertainment , particularly the ship's singers dancers and acrobats were far superior to Hal . Everything in our room and on the ship functioned well . I read a lot of reviews here about the ship being worn out . It is not . It is in great shape and very clean . The captain was the funniest comedienne on the ship , we would have liked to see more comedy acts . Cozumel was underwhelming , we just went to the beach for the day ( Paradise beach ) it was OK but nothing great and you really couldn't go in the rocky bottom water . Key West was great as always , we have been there a number of times and always learn something new . This time we toured Truman's little whitehouse . Very interesting . Would we do Celebrity again ? Yes . But we found it to be kind of plain vanilla , good but nothing in the "wow " factor . Our balcony room was the smallest balcony room we have ever had . It was however very functional . Our cabin steward was a ghost and no where near as friendly as on Hal . Read Less
Sail Date: February 2015
I've sailed five times before on Celebrity, and this was my most disappointing experience. Everything was mediocre. I sailed on the Reflection from Miami to Rome last spring, and did not have a single complaint. My partner and I found ... Read More
I've sailed five times before on Celebrity, and this was my most disappointing experience. Everything was mediocre. I sailed on the Reflection from Miami to Rome last spring, and did not have a single complaint. My partner and I found ourselves frustrated and disappointed with almost every aspect of this cruise. Food: The food was mediocre. Oceanliners was not memorable, and served several of the courses cold. The butter was so hard we had to practically shave it. The main dining room was consistently bland. Entertainment: We went to two shows. The dancers/performers seemed to be passionate and tried hard - but the direction was awful and cheesy. Never butcher and take liberties with classic songs like "Over the Rainbow" which the audience loves to sing along to! Nobody could sing along or even hum along with many of the songs because the production on both nights would alter the song into annoying medleys. Ports: Cozumel/Playa Del Carme and Key West were great. Ship facilities: The "Canyon Ranch" gym was fine, but always had dirty towels lying around. Moreover, they'd play spa/new age music which was not motivating for a gym! Passengers: Older crowd, heavily into eating, boozing and gambling. This is not for the sophisticate traveler, which we like to consider ourselves. Service: All of the servers and stateroom attendants were great, and were clearly working very hard. Many of them seemed overworked, which was sad for us to observe.   Read Less
Sail Date: February 2015
This was a short cruise to Key West and Cozumel, with two days at sea in between. The Constellation is an extremely nice ship and the same class as the Summit, which we were on as well. While not the newest ship , it has most of the ... Read More
This was a short cruise to Key West and Cozumel, with two days at sea in between. The Constellation is an extremely nice ship and the same class as the Summit, which we were on as well. While not the newest ship , it has most of the features you would want, as well as a nice décor and layout that makes it a very comfortable ship. It has an open deck at the rear, adjacent to the buffet, that is a great place to eat or have a drink. It is not as big as on the Solstice class ships and can get crowded when the weather is nice, which it was throughout this cruise. Docking right in Key West on a not too hot day was a real convenience. The Truman White House, where several significant historic events have taken place, is right next to the cruise port entrance and it was open to the public on this day. Very nice shaded grounds to walk around in and the gift shop had a nice little free historic display. In Cozumel we docked at the remote port instead of the centrally located one in the actual town center of San Miguel. This means you have to take a taxi, which is much less convenient. The port area where we docked is much less interesting, really just tourist shops. As Royal Caribbean Diamond Plus members we understood that we would receive reciprocal level benefits on this Celebrity cruise. However we only received Diamond level benefits. This was disappointing and not very clearly disclosed by RCI. The Elite level nightly reception in the Reflections lounge was very nice, but not as nice as the same level on Royal Caribbean. I can't understand why there is no reception on the first night, like on Royal. The snacks served were pretty lame and not always available, as they are at the buffet on Royal. There were also less choices of beers and other beverages. It was also one and one half hours shorter and there were no credits to use at the other bars as on Royal. The Elite party was held at the rather odd time of the morning. It would have been better to hold it in the evening, when the beverages served would be enjoyed more. It was nice to be on a ship without the pool deck movie screen, but unfortunately they replaced it by having music blasting in the early morning and late evening, making it impossible to sit and converse. Another odd thing was that there was no Caribbean band playing anywhere on the ship. They had a portable disco playing in the lounges and on the pool deck. There were also two women singing some rather non-mainstream types of music and none of the lounge musicians seemed to draw more than a handful of people. The one exception was the female classical string trio, Gran Volta. They also performed a very rock-like show in the theater using electric string instruments. Well done Celebrity! There was no lobster that I could find on the menu and even the bread selection was limited. They had some nice cakes and cupcakes at the buffet and the ice cream counter was good, although both seemed to lack any rich flavor. The freshly made waffles at the buffet were great, as usual. Celebrity' pizza is the best. But overall the buffet food lacked the variety and presentation of even the small ships on Royal. The make your own pasta bar did not even have any meat sauce available. Other than sushi there was very little in the way of Asian foods and curries. Even the hamburger grill on the pool deck lacked flavor, although the French fries were good. No afternoon tea, even in the buffet. The second production show was cancelled due to technical problems and replaced with a variety show. Jane Curry put on a very good cabaret show with her singing. There was no "meet the stars" opportunity on this ship. The one production show performed was good. The Captain put on a good talk about how modern ships are constructed and answered questions afterward. He was very personable and has quite a sense of humor. The cabin was fine except for the fact that the dust ruffle on the bed was full of holes and mostly in shreds. I cannot believe they have not replaced it. There were only about two trivia games each day and the prizes have become practically insulting. We heard that the ship had a reduced number of cruise staff and that seemed to be the case. Embarkation was the slowest and most disorganized I have seen in a long time. The Elite line just seemed to feed into the regular lines and you had to go in another line to register your credit card. Never had to do that before. This was very enjoyable cruise, but I have to say that since Celebrity went to the Modern Luxury concept it has resulted in some updated style but much less luxury.   Read Less
Sail Date: January 2015
Let me start out by saying this is our second Celebrity Cruise. We started on the Century then tried Princess and Carnival. We have always used the Celebrity Cruise as our benchmark so my expectations where high. We had a C1 stateroom 6144 ... Read More
Let me start out by saying this is our second Celebrity Cruise. We started on the Century then tried Princess and Carnival. We have always used the Celebrity Cruise as our benchmark so my expectations where high. We had a C1 stateroom 6144 and the balcony was huge. Three times the length of a normal balcony so this is a room to get. It was quiet and in a good spot. Check in at Ft Lauderdale was excellent and we were on the ship in half an hour tops. Sorry to say we get no priority check in with Concierge any longer. Took until 1 to get to the room and met our room stewart shortly after. He seemed eager to please at that time. We had sparkling wine in room...no more flowers and asked him to empty fridge and fill ice bucket and he did. We had classic package for drinks and hubby ordered a corona to be told they didn't have any so they suggested a dos equis he said sure and they proceeded to charge him as this is not in the classic package....might have told him prior to opening and serving. He went to complain and ended up upgrading, not sure it was necessary but was off on a bad foot. When arriving there was debris on our balcony and our chairs were dirty. Never cleaned during the cruise and our balcony tables were never wiped down. One evening we went to dinner came back to freshen up and our room was not turned down etc but we went back out. Returned at midnight...room not cleaned....no towels. Called housekeeping and they said we must have left the DO NOT DISTURB sign in place.....no we did not. They delivered two bath towels and that was it. We had to give them our dirty towels, no apology. Had anytime dining and that was a mess. We make reservations prior to sailing and waited in line each night for at least 20 minutes. No reservations waited and got a buzzer and were able to sit and have a drink while waiting. One night we tried to get a buzzer and were told no go as we had reservations so we had to wait. Food was either good or really bad. Service in dining room was acceptable but not what we were used to. Entertainment was good. We enjoyed the variety of shows and the improv duo was great. Game shows are fun and the Captain was very entertaining. Cruise director was good but seemed to be stretched VERY THIN. Three in total in his staff including him! Buffet was not organized and you could not reach food in the back. People were using tongs and dropping into the food so was not happy with that. Ate in Ocean Liners and that was excellent for service and for the quality of the food. Bistro on five we ate three times and food was good. Same server each time but again she was on her own, felt bad for her. Café Bachio was a great great spot. Loved the teas and iced teas and pastries but again the people here were understaffed and did their best. Martini bar was FANTASTIC. These guys are not only bartenders but fantastic entertainment. Punta is the BEST! Condition of ship was so so. Lots of rust on railings, room had dirt spots on curtains, sliding doors, walls and mold in shower. Worst cruise shower I have had. No place for you to rest your foot in order to shave legs. Canapes in room in afternoon please don't bother. I had green olives EVERY day along with a square of watermelon with cream cheese. I tiny blob of hummus and pita chips. Not worth the concierge class charge. In fact my upgraded bathrobe had two holes in it! Disembarkation we did walk off as we had an early flight. Very disorganized no room to wrap a line around. Had one person lugging an oxygen tank and trying to carry their own luggage?? Ports were wonderful. Tender in St Barts was horrendous for some, we had no problem as we went down early. St Croix was beautiful and San Juan was a joy. Our hours there I would avoid as we arrived at 7 AM and nothing opens until 10 AM. We left at 2PM so our stay was too short. Not a fan of private islands but Labadee seemed beautiful but avoid the marketplace as you will be harassed by the vendors non stop. Two ships in Labadee so that caused some congestion but people seemed to enjoy (not my cup of tea). The ship seemed to have a LOT of elderly people, not sure if it was the time of year or the ports or what but just be aware of the potential demographics on the ship. I had a good time but will avoid the Constellation in the future. I think Celebrity might be cutting back to much on staff. I ordered shrimp cocktail and got FOUR SMALL SHRIMP each time. Come on Celebrity really??? Read Less
Sail Date: January 2015
I take no joy in submitting negative criticism. Having said that, the following is our review of our recent cruise on the Constellation (Jan 16, 2015). We chose this cruise for the itinerary. Specifically, to visit St. Croix. After a ... Read More
I take no joy in submitting negative criticism. Having said that, the following is our review of our recent cruise on the Constellation (Jan 16, 2015). We chose this cruise for the itinerary. Specifically, to visit St. Croix. After a disastrous first dining (45 minutes for ice water, another half-hour for tea), we resigned ourselves to the Oceanview Cafe for most of the cruise. The food was "okay", but lacked variety. There was absolutely no interaction with the wait staff. Not once were we ever approached during our meals. Not once! On two occasions we got dirty dishes and silverware. Cafe al Bacio turned out to be our most pleasant on-board experience. The staff there were engaging, friendly and attentive. We enjoyed our STX excursion, but it was cut short, apparently due to over-booking. The "Entertainment" on board was good. Of all the eighteen Caribbean Ports we've visited, San Juan is our favorite. Our day in San Juan on this cruise was too short. Far too short. Labadee was a nice surprise. We thoroughly enjoyed our day there. The food on-shore there at Labadee was actually very good. Probably the best we had all week. There's nothing like the smell and taste of barbeque on a Caribbean Beach. The embark/debark process was pretty good, although the escalator at Port Everglades shut down. Kinda gummed things up. We think Port Canaveral does a better job. We love to travel. We have observed that many fellow travelers seem to be clueless to the hard work required to make these travel experiences. We are not so. We deeply appreciate the hard work and commitment it takes to run a "Smooth Ship". This was our first Celebrity Cruise. We were simply expecting a more elevated experience. Read Less
Sail Date: January 2015
Fist, I have been on many cruises and this was the first (and last) on Celebrity. Food on buffet was average at best. Cabin service was horrible. Bar service was terrible since many people had beverage service included so I guess they cut ... Read More
Fist, I have been on many cruises and this was the first (and last) on Celebrity. Food on buffet was average at best. Cabin service was horrible. Bar service was terrible since many people had beverage service included so I guess they cut staff since not a money maker after guests have already paid for bar service (first time on any cruise we were not hounded by bar service prior to boat departing dock in fll and in other ports). Luckily I was on the cruise with a party of 23 so we had a great time together. Casino way too small to walk between tables. Very annoying that the casino asks for room card every time you sit at a table ( some guests do not want to be rated and do not want their cash or play to be tracked. Seemed like it was mandatory to play). The inside cabin was standard for most ships, a little tight but only used to sleep anyway. This cabin is noisy due to cabin steward working between cabin and elevator area so be aware! NCL remains my cruise ship of choice. Read Less
Sail Date: December 2014
If Celebrity wants to maintain their reputation as the "high-end" of the mass-market cruise industry, they need to either retire or completely overhaul old ships like this. Embarkation was fine. However, for the first time in ... Read More
If Celebrity wants to maintain their reputation as the "high-end" of the mass-market cruise industry, they need to either retire or completely overhaul old ships like this. Embarkation was fine. However, for the first time in all my 7 cruises, the corridors leading to rooms were actually blocked by closed doors - so instead of some lucky people getting their room early, everyone had to wait. The service is the most surprising disappointment. Perhaps I've been spoiled in the past, but service on this ship was slow, reactive and not entirely bright. Our room steward was polite but had no personality and made no effort to say anything other than "good morning" and "good evening." Our wait staff in the main dining room was equally polite, but fairly useless. They tried to accommodate special requests for other people at our table, but perhaps due to a language barrier, constantly got things confused. The buffet is an absolute disaster. It's design is terrible! There are line-ups for the custom egg station and the fresh waffle station at breakfast, which is understandable, but the way the buffet is designed those line-ups block access to lots of other food. The food at the buffet was average. The hot and freshly prepared stuff (the things you had to line up for) was quite good, while everything else was usually edible though rarely worth talking about. The main dining room was fairly typical. The food was average. Steaks were inconsistent - some were delicious and cooked correctly, others were not. My pregnant wife (who cannot eat uncooked meat) ordered medium twice and got medium rare. After sending those back, she asked for medium-well and was given a well done steak. Some meals came cold. We had a frustrating time with a language barrier with our waiters "Do you want more bread?" "No thanks." "Here have another basket of bread!" The overall layout of the ship was confusing although typical for older ships. Some areas required you to take different elevators to reach and we had to make more than one long detour due to the ship maps not marking areas as unpassable. Our cabin was an oversized oceanview located right at the front corner of the ship with a front-facing view. It was less expensive and MUCH larger than the veranda rooms we usually take. However, there were random banging noises coming from outside intermittently throughout the day. Sounded like construction. Not sure why they are doing construction with guests on board. We spoke to other people, and overheard the conversations of others, that noted that they were promised certain things when booking (like a free dinner at the premium restaurants, or an on-board credit) that was not there when they arrived nor did anyone from Celebrity believe them, despite having made the booking directly with Celebrity. (I can't comment on disembarkation because I'm still on the ship, bored on a rainy last-day) Overall I would NEVER cruise this ship again. The poor service makes me think Celebrity puts their better employees on their newer ships. I might consider Celebrity in the future, but after this relatively poor experience my wife has declared that we won't be cruising again for a long time! Despite the lower quality of food, we had a MUCH better time on Royal Caribbean when we went this summer. We always considered Celebrity to be a better fit when it was just the two of us, but after this I think we will consider other lines. Read Less
Sail Date: December 2014
I had put off for years cruising, but finally bit the bullet. As we had nothing to compare to, here are the first impressions of the Constellation: 1) Food: the buffet for breakfast was awesome (how can you mess up breakfast?), lunch and ... Read More
I had put off for years cruising, but finally bit the bullet. As we had nothing to compare to, here are the first impressions of the Constellation: 1) Food: the buffet for breakfast was awesome (how can you mess up breakfast?), lunch and dinner were similar every day, without much ethnic variety. The Indian selections were superb. The beverage stations always were out of something, including cups. As to the San Marcos (sit down), the choices were quite limited and sometimes odd. Not very kid friendly. Interestingly, for formal night, there were most men without jackets, many in polo shirts and even shorts. So much for formal night- there wasn't anything special about the dinner, either, so not sure what marked it as "formal." The spa lunch was great. 2) Cabin space: quite tight for a family of four, but the balcony saved us. Bathroom amenities just ok. Very clean. Never had any fancy towels or decorations, seldom saw our attendant. 3). Pools; one (yes one) for everyone, and a smaller one that was heated for adults. 4 hot tubs in community pool. 4). Entertainment: this ship is grossly lacking in things to do for kids, particularly teens. When I spoke to the cruise director, he stated, "really? I think there is enough for them to do." If you count kids roaming the ship in a pack at night as an activity, maybe....the shows were OK, and included a magic show and a ventriloquist (very good). Other things to do? Not much is planned for those who stay behind when you are at port, in fact, the crew all leave, so many things are shut down. All in all, we had a good time, and we will probably try to find another ship that has much more to offer next time in the way of food choices and entertainment. Embarking and debarking was extremely easy and pleasant (we took off our luggage but really didn't need to as customs was quick). Read Less
Sail Date: December 2014
I've been on several RRoyal Caribbean cruises, and Carnival cruises. We wanted to try Celebrity since it is supposed to be a higher level to Royal Caribbean who owns Celebrity. Our first day we had the best buffet than any other ... Read More
I've been on several RRoyal Caribbean cruises, and Carnival cruises. We wanted to try Celebrity since it is supposed to be a higher level to Royal Caribbean who owns Celebrity. Our first day we had the best buffet than any other trip. But it went downhill quickly. However the buffet food was way better than the dining room. From average to terrible. There were dishes that were totaly inedible, for example, a beef stew that had nothing but grizzle, fish that was labeled a top notch cod but looked more like talapia and a very fishy flavor. Breakfast we ordered eggs benedict which in their eyes is a hard boiled egg with hollandaise sauce. The food I enjoyed the most was at the buffet where you can get food to order and ice cream parlor! When I spoke to seasoned Celebrity cruisers they said it was the worst food on any of their Celebrity trips and that I have to take a trip on the Equinox. The ports were great except st. barts, snooty Frenchies that actually close many shops when the cruisers show up. We wanted to go to one of the beaches around a mile from the port and they wanted 30 Euros so we ended up go back to the ship early. I could go on and on but basicly there are many other ships I would recommend that go to the same ports, minus st Barts. Read Less
1 Helpful Vote
Sail Date: December 2014
My husband and I were excited to celebrate New Year's aboard the Celebrity Constellation. This was our fifth cruise with Celebrity Cruise Lines and our second aboard the Constellation. Check in and embarkation went smoothly. We were ... Read More
My husband and I were excited to celebrate New Year's aboard the Celebrity Constellation. This was our fifth cruise with Celebrity Cruise Lines and our second aboard the Constellation. Check in and embarkation went smoothly. We were greeted by our cabin steward almost immediately and that was the first and last time we saw him. Our stateroom (Concierge Class) was fine. Gone are the chocolates on the pillows each evening. Overall, our experience was a let down. The staff onboard are working very hard, but the cutbacks are everywhere. The service is the dining room, is "get them in and get them out" (select dining). We had reserved twice at the Tuscan Grille and ended up cancelling the second visit. If you are going to pay an extra $90.00 for two to dine, then the food and service should be exceptional. My husband's steak was not edible. The first one was ordered medium rare, came well done. He could not eat it so sent it back, the second came medium, but was so tough, that he could not cut it. Once the second steak was delivered, our server was no where to be seen, so my husband just gave up. No apologies, no questions as to why his plate was still full when the server picked up, just the bill, and a reminder that a gratuity would be appreciated. VERY DISAPPOINTING. We had an onboard credit that never showed up on our final bill. When we received it at 9pm the evening before debarkation, we went to Guest Services. They could do nothing for us. I have a hard time understanding when you have documentation showing the onboard credit from Celebrity Cruises (which we did), they cannot honour it and update your account. Instead, we had to wait until we travelled home, to call Celebrity Cruises, who immediately did refund the credit. This was the second cruise this had happened to us. Not sure, where the old Celebrity Cruise Line went, but we have moved on to another company which makes Celebrity look very poor. Too bad as our original experiences were amazing. Read Less
Sail Date: December 2014
You never forget your first cruise. Like your first kiss, the memory sweetly lingers. It’s those warm fuzzies that drew us back to Celebrity’s Constellation in December—eight years after she introduced us to a whole new way to ... Read More
You never forget your first cruise. Like your first kiss, the memory sweetly lingers. It’s those warm fuzzies that drew us back to Celebrity’s Constellation in December—eight years after she introduced us to a whole new way to travel. But those were the days of midnight buffets and chocolates on our pillow. They’re long gone and the Constellation is a different place, run by the same—but yet a very different—cruise line. The Ship: Wearing the Years Well The Constellation has held up very nicely since its 2002 inauguration. Its upgrade and “Solsticization” in 2013 brought new beds to the cabins, refreshed carpeting throughout, new restaurants, bars and more. It’s a handsome ship, with a commanding marble staircase dominating the Grand Foyer on Deck 3. One of the ship’s highlights is at the very back of Deck 10, what I call the “Teak Deck” for its upgraded picnic furniture (officially, it’s the “Sunset Bar”). The little patio, like most of the ship (including rooms and balconies), is now smoke-free, enabling all of us to enjoy the view of the stern’s wake without wheezing. The ship is compact and easy to get around; we had the layout down in a day. Its relative smallness at 91,000 tons gave it an intimate feel, which, after many trips on larger vessels, was a nice change of pace. The Entertainment: Mixing It Up There’s been a big change in the daytime activities. Where once there were guest speakers, there are now “Life Enhancement” lectures on health and fitness. “Enhance Your Life Through Exercise” and “Happy Feet for Healthy Life” were some of the offerings. There are also more pool and game show activities, as the cruise line works to appeal to younger cruisers. An officer vs. guest pool volleyball game made its debut on this trip, joining the usual “Newlywed Game” takeoff, “Battle of the Sexes” and “Liar’s Club,” which—a first for us—featured the ship’s captain on the panel. Evening entertainment was good quality, albeit standard fare—Broadway-style shows, a comedian, violinist, magician and singer. Off-stage entertainment ran the gamut, from folk music to classical to rock and salsa. The Food: A Turn Toward Ordinary Alas, from this foodie’s perspective, quality was sacrificed for quantity. When we first took the Connie, the three-star Michelin winner Michel Roux was running the show and each meal in the main dining room was a gastronomical high. Today, the food is plain at best. Entrees ranged from good (there was a nice crispy breaded pork chop and decent tenderloin) to poor (one steak had a very strange consistency). Desserts are merely ordinary. Instead of the rich and decadent “Opera” pastry I enjoyed on Princess, for example, the Constellation serves up chocolate layer cake. The ship’s buffet, the Oceanview Café, runs until 9:30 p.m. at dinner, but compared to buffets on competing lines, seems an afterthought. There are some nice features, such as made-to-order grilling (choice of steak, salmon, chicken and pork), stir-fry and pasta, good pizza and an ice cream bar with syrup and candy toppings. But the desserts seldom varied from puddings or cupcakes. On the other hand, the breakfast and lunch buffets offered a huge variety. (Although sorely missing was the array of fabulous rolls we once looked forward to.) The Extras: A Few Still Remain Some of what earned Celebrity the reputation of a premier cruise line is still there—the welcome champagne at embarkation, iced towels greeting you after a hot day at port, but we find it a changed cruise line, and the Constellation, a changed ship. Those sailing on the Constellation for the first time will enjoy a smaller ship experience, quality entertainment and a crew eager to please. In short, a good cruise, but not a spectacular one.   Read Less
Sail Date: December 2014
For a background, we are cruisers with over a dozen trips on Celebrity, NCL, Holland and Carnival, but mostly Celebrity. We booked this trip primarily for the itinerary since it was stopping at St. Barts, St. Croix and Labadee which we ... Read More
For a background, we are cruisers with over a dozen trips on Celebrity, NCL, Holland and Carnival, but mostly Celebrity. We booked this trip primarily for the itinerary since it was stopping at St. Barts, St. Croix and Labadee which we had not yet been to. Having had good experiences in the past, we chose the Aqua class cabins due to the nice touches in the cabin and the Blu restaurant. The Constellation is a 2002 ship that has recently been "Solsticized" with mixed results in my opinion. The changes are beautiful and some of the features from the Solstice class ships work nicely, others not so much. We arrived at the port around noon and were quickly processed and on the ship, all in all very efficient. Once on the ship, the cabins were not ready and were sealed off. In the past we have been able to drop off our bags before they finished the room, but not this time. We proceeded to the buffet for lunch and to wait until our room was available. The buffet in general was very hit or miss. If you like curry, they make pretty good versions. The other hot food options, I found to be less than stellar. The sandwich meat was poor quality. They carved roast beef, and pork and those were generally ok. The pizza is open late and generally ok for a snack. A popular feature is the ice cream and there is generally a line that moves quickly. You will see a lot of repetitive items from one day to the next but even worse from lunch to dinner. Compared to other Celebrity ships the buffet needs improvement. The Blu restaurant is a nice feature for the Aqua cabins with usually a premium dining experience. Not so much this time. For the firs time ever, we experience waiting times in excess of 20 -30 minutes to be seated that only were improved after we complained to guest relations. Once in the restaurant, we found service to be generally much slower, most likely due to the fact that the kitchen(galley) was 2 decks down. On the true Solstice ships it is adjacent to the dining room. The food however was generally good to very good and the staff tried their best from the hostess to the waiters and somelier. We had a balcony cabin on deck nine. When we were unpacking we noticed that the sheets were dirty. I have never experienced this before when first coming into a cabin. I called that steward and he apologized and blamed it on the the laundry. That is not an excuse since he made the bed and should have seen that the linens were dirty. My overall impression of our stewards was that they were not trained well in the servicing Aqua cabins and were not familiar with Captains Club benefits. For instance, when I asked him to have my shoes shined, it seemed that that was the first he ever heard of that and admitted that he had no experience shining shoes. I asked him not to do it since last year on the Reflection my cabin steward used black polish on brown shoes and ruined a pair of Bally shoes. Adding insult to injury, Celebrity did nothing to fix or reimburse the ruined shoes after multiple attempts. Also missing were small touches that we usually had on other ships like towel animals or chocolate on the pillow at bedtime. Celebrity markets themselves as modern luxury and making people feel special and have a superior experience. In our opinion, they fell quite a bit short of that goal on this trip. I guess we will stick with the Solstice class ships since we had better experiences before if we go on another Celebrity ship.   Read Less
Sail Date: November 2014
We are first time cruisers with Celebrity having sailed previously on Princess, Holland America and Carnival. We were looking forward to our cruise on the Constellation. We are a couple in our early sixties who look for good food, service ... Read More
We are first time cruisers with Celebrity having sailed previously on Princess, Holland America and Carnival. We were looking forward to our cruise on the Constellation. We are a couple in our early sixties who look for good food, service and entertainment on our cruises. We embarked on November 29th out of Fort Lauderdale and it was fast and efficient. Our stateroom was clean and our cabin steward did an amazing job of keeping it that way. The ship was very clean throughout and all the staff very friendly. The service in the dining room was great and the staff were friendly and gave great service. The entertainment on this ship was very good; some of the best we have had in all our cruises. The cruise director Rich was excellent. The Captain on this ship is the best. He was so friendly and had a great sense of humor. Now the not so good. The food we found was mediocre at best, and for us the worst food we have encountered during our many cruises. The buffet hot food was often cold the cheese was often warm and sweating. We noticed they would put the buffet food out for sometimes an hour before they were ready to serve it. The food seemed to be like the food you would get at a 3 star all inclusive resort. The dining room food could be slightly better, but again not up to what I would expect from Celebrity, and definitely not as good as Princess, Holland America or Carnival. We spoke to many others on this cruise and they felt the same way about the food. Celebrity have a promo which is called 123go which includes a free classic beverage package for oceanview cabins and above. I believe most people had this package and if you do enjoy wine or alcohol you should book this package. If you do not have the package the drinks are very expensive. We spent $205.00 for five bottles of wine, and I know those wines at the store are between 8 and 12 dollars a bottle. I do think Celebrity has cut back on quality of food in order to give passengers this package. It seemed to me that Celebrity is going into offering an all inclusive experience, which is great if you like that all inclusive resort type holiday. We gave up going to all inclusive resorts because we felt the food, service and entertainment on a cruise was far superior. Disembarkation was very fast and efficient. To sum up we did enjoy the cruise, but because the food was not up to the standards we receive with other cruise lines we will not cruise with Celebrity again.   Read Less
1 Helpful Vote
Sail Date: September 2014
Long lineup when embarking. Room service only 2 towel animation for the whole trip. HAL room service adorable, they have more confidence and self respect. Food on the 10th deck - no strawberry, grapes and papaya are scanty and available ... Read More
Long lineup when embarking. Room service only 2 towel animation for the whole trip. HAL room service adorable, they have more confidence and self respect. Food on the 10th deck - no strawberry, grapes and papaya are scanty and available few days only. Night time your lemon drink will be with water but no honey. (They say running out of honey??) San Marco dining is quite an experience, the steak is tough, pork is dry, side dish sometimes non-existent. Maybe this style suits his fellow countrymen from the Australian Chef. Shows were from the same crew member. HAL have variety shows from different troupe. Safety box opened 3 or 4 times by itself.(Scary to think of). Told by the front desk probably run out of battery. ( I don't think safety box will be designed as such). They say will replace the battery, but for 2 days they do nothing and that is end of my cruise. Jogging track small, 6 rounds to a km. Computers need to create an account to use. No tutoring. HAL tutor on video editing and movie making. On board future-cruise staff don't know how to apply credit if you are a shareholder of them. Shame on her and the liner. HAL will give u a definitive answer. Excursion director not present at the disembarkation site at some of the ports of call. HAL had free DVD rental. Read Less
Sail Date: September 2014
This was the twentieth cruise, eight with Celebrity, the second on Constellation and, because of advancing age and declining health, possibly the final sailaway. The decision, for what might be the last time in a lifetime, was to take a ... Read More
This was the twentieth cruise, eight with Celebrity, the second on Constellation and, because of advancing age and declining health, possibly the final sailaway. The decision, for what might be the last time in a lifetime, was to take a relaxed approach to travelling. After four and a half hours from the house to Gatwick by train. We had requested assistance at our local station which we discovered included Reading and Gatwick. We stayed overnight at the Premier Hotel with dinner and breakfast included. We had stayed at the Premier on a previous trip and were satisfied. The food is very good. In the morning we had a short and easy walk from the hotel to the terminal. We dropped our bags and having arranged assisted boarding we went to the waiting area. The assisted transfer to the boarding gate was efficient. We settled in on the Turkish Airlines Boeing 737 for the four hours flight to Ataturk airport Istanbul. The assisted boarding seemed to include a special meal! The Hotel (at a cost of 30 euros ) had arranged a transfer and it worked well. We stayed at The Best Western Blue, The President Hotel. We arrived at the hotel at the at 7.30 local time a total time of nine and a half hours from the hotel in Gatwick. The President is a reliable modern hotel in the centre of the city, located near a tram stop. It is very much a transit stopover rather than a place to settle into. We stayed two nights. The Terrace Restaurant has a spectacular view and it also serves food. The waiter in the lobby café was wonderful. The hotel arranged a boat tour of the Bosphorus. It was a lovely sunny afternoon and the commentary was good. This was one of the highlights of the holiday. The day and a half in Istanbul refreshed our memory of our previous visit when on the Summit. We had a taxi from the hotel to the Constellation. (12 Euros) The transfer was easy given the dreadful stop start traffic. Boarding the ship was quick and our Suite 6128 was not ready so we had lunch in the Oceanview buffet restaurant. We liked the selection of food and it became a preferred place to eat when we were on the move. We soon got into the suite and waited only a short while for our luggage. The room looked brighter than a standard stateroom and there was more room, though the layout didn’t appear to deliver more useful space. There was a bottle of bubbly which we don’t usually drink and eventually we got a bottle of still white wine. There was a small bunch of flowers and three pieces of fruit. A pleasant surprise was we were able to use the Blu restaurant. The butler, a charming man from India, walked us to the restaurant. The Blu is a good restaurant and we had most of our evening meals there. We used the two complementary Speciality Restaurant visits. The Oceanliner was more of an occasion than the Tuscany. The coffee at the Tuscany was perfection. We went to the main dining room once but the service was slow. On previous cruises we had used the SPA healthy eating restaurant but people who might have eaten there seemed to be at the Blu. We went there twice and eventually only went to the Oceanview, sitting outside to see the sea go by. The weather and the Black Sea ports were disappointing. People in the UK had better weather than we had. The ports we visited were a poor substitute for the Crimea. The weather was adverse and we had to divert from the island of Mykonos, Greece to Kusadasi, Turkey. We went on a tour to Ephesus by a Cruise Critic member. The trip to Ephesus was almost worth the cost of the whole holiday. The next day we went with another Cruise Critic group to Corinth. We had been there previously and it was not a special day. We then went to Mykonos where they have the windmills. If you have ever wondered why they have windmills in Mykonos… it’s the wind. The ship has been ‘Solicised’ or ‘nickel and dimed’ so that things that were provided in the price are now chargeable. Charging for nearly everything has taken the edge off the feeling of ‘special’. Now we are sitting duck paying customers. Having said that being in a suite and also being Elite Captain’s Club members meant that we had freebies. Gratefully received! The final full production show was the best we’d seen on any of the previous cruises. Did we like everything? No, we didn’t, but there were enough things that satisfied us. We took the ship’s transfer to the airport at a cost of $50. The flight to the UK was without a hitch (a short takeoff delay only.) We stayed at the Premier Inn and had what was the best evening meal of the holiday. Well done Premier Inn. The cruise and its associated costs was value and ‘if only’ we’d had better weather and the Crimean ports.   Read Less
Sail Date: September 2014
We visited Istanbul independently prior to the cruise and spent 3 wonderful days site seeing. we boarded the ship on the 20/9 and the process was quick from getting on board to the cabin being ready and our luggage arriving , we were in ... Read More
We visited Istanbul independently prior to the cruise and spent 3 wonderful days site seeing. we boarded the ship on the 20/9 and the process was quick from getting on board to the cabin being ready and our luggage arriving , we were in aqua class deck 11 The cabin was spacious and clean but I was disappointed with the size of the bathroom/shower probably the smallest we have ever had and we have been on a number of ships . our steward Alvin was excellent nothing to much trouble for him . we dined in BLU most nights and the food was average my wife had to send somefood mainly fish back due to the way it was cooked . to be fair they were very apologetic and offered us any other dish . we went in the restaurant on deck 10 for breakfast and enjoyed what we had . the entertainment in the main show lounge each night was okay but we did not go to all the shows . we opted to go to reflections on deck 11 and the group were excellent although we did not feel the room was fully utilised . we were extremely disappointed with the activity programme throughout the day if you stayed on board there was very little to do . regarding the ports of call we booked this cruise to visit Ukraine we understand that this part of the cruise had to be cancelled but the new itinery was not good .the ports of bourgas,varna ,constanta,trabazon and sinop were very disappointing they all had the customary churches statues and museums but little else. we did enjoy mykanos kusadasi and Athens but we had been there before . when I booked this cruise in December 2013 the cost of the cruise was over £2000 per person after the cruise itinery was changed at the end of may 2014 the cost of the cruise was £1800 for two people and this is reflected in the ports of call and the lowering of standards compared with our previous cruises on celebrity . I would conclude that we have no problems with the cleanliness of the ship or the staff who were always polite and friendly .it was the ship , the itinery on board and the ports of call It is unlikely we will go on constellation again although we could go on celebrity again as we enjoyed eclipse in the past Read Less
1 Helpful Vote
Sail Date: September 2014
Hi, I will write this review in my best English but it is not my mother language so I am sure I will make mistakes, I hope this won't bother the readers too much. We are from the Netherlands and we are 58 and 51 years old. This was ... Read More
Hi, I will write this review in my best English but it is not my mother language so I am sure I will make mistakes, I hope this won't bother the readers too much. We are from the Netherlands and we are 58 and 51 years old. This was our second cruise on Celebrity Constellation. Last year we had a Transatlantic from Miami to Amsterdam. We then found out that the ship is quite small, there was not much to do aboard. So, we decided never to have a transatlantic cruise with Constellation again. But.....this was something completely different. A lot of ports, not well known, we took the change. We booked in oktober 2013 when it was still quiet in the Ukraine. Sadly, things changed. Celebrity offered us a different cruise with different ports, no longer the Ukrain. Although we thought this was not a really good alternative, we understood. There was no compensation from Celebrity for people who booked early, instead there was a real price drop so we payed too much. Well, as long as the cruise is nice, that doesn't matter. We embarked in Istanbul. This was very good. No lines, from taxi to deck 10 took us less than 20 minutes! Our cabin was ready in a short while and our suitcases arrived half an hour later. Fantastic! In Istanbul we stayed for 3 nights in Hotel Amira. Nice hotel, beautiful rooms and five stars service! We went to dinner in the MDR. We always have second seating and we always ask for a table for 6 persons. We usually end up with people from our own country but this time we shared the table with four people from the UK. Very nice company, our dinners were the highlight of the cruise! Unfortunately, the weather wasn't all that good. But our captain was fantastic. He sailed detours and changed the itinerary to avoid storms and he managed to dock in two ports where we should have used the tenders. So, a big hooray for the captain! Entertainment on board was what we expected. We had three production shows. Those were the same as 16 months ago. Very good, but nothing new. We also saw the show of a magician, White Magic, very good. And a show of a singer, Peter Grant, he was very good. We didn't see any other shows. Because we had second seating at 8.30 we went to the shows at 7.00, that was well organised. But unfortunately, all the shows later in the evening in Reflections started at 10.30. The activity manager thought that a dinner that started at 8.30 must end at 10.00. This was not the case, not a single evening. We always got dessert at 10.35-10.40 so when we finished, we gave our card to the sommelier, waited to get it back, then ran through Rendez Vous, Martini Bar, Casino and Photoshop to the elevators. We got up to Reflections at deck 11 to find out that the show was nearly over. Usually when we got in we heard the host say: We are now at the end of the show! Very disappointing. We missed quizshows and Karaoke. The Karaoke finals (a big succes, Reflections was overcrowded) last for only 30 minutes! What a shame, because everybody enjoyed it and after the final song, everybody " ran " away and there were only 30 people left. I can't believe why the entertainment team (last year 4 people worked there, this year 3) didn't give more time to the successful items. Since our last cruise on Constellation, 16 months ago, it was obvious that there was less staff. You could see that in Oceanview. Tables were not cleaned in time. Several persons were looking for a table, a lot of tables still had leftovers and dishes from former eaters. The staff had no time to clean it quickly. Also there was one person walking around for barservice. We ordered once with this person but it took more than half an hour to get our drinks. Obviously we already finished our meal. That's why from that moment on we got our drinks ourselves. We had beverage packages, tips were included. The tip was always the same: ordering at a waiter who brought it with glass and ice was as much tip as getting it at the bar yourself in a can for takeaway. Hmmm....My husband liked the specialty coffees at El Bacio. Waiting time over there was sometimes very long, like twenty five minutes. There were long lines for take away. More staff would have been a good idea. Since Michaels Pub is now only for elite members and the Martini Bar (a great hit on our last cruise with a DJ who played crooner music, every evening it was hard to find a free chair) was ment for an other audience (with a DJ for people in their 20's) with lots of open places at night, there was only Reflections and Rendez Vous for bands to play. Both rooms were very big. Sometimes it should have been better to have a more intimate room for a few dancers but that's not available on Celebrity. Most people on board were in their 50's and 60's and then there were a few older and a few younger. We were surprised about the music choice in the public rooms. Too young!!!!! Celebrity claims to put much effort in the environment. That's a good thing of course. We couldn't rhyme this with the pictures taken on board. There must have been taken thousands and thousands. They sold this pictures for 25 USD a piece !!!!!! Of course a lot of pictures where not sold. These pictures gave a lot of garbage. Not so good for environment. I have a suggestion: make the pictures less expensive (how about 5 USD a piece). You will sell much more and it's better for the environment. We had the laundry done. When we got it back, one pantyhose was lost and one was torn down. We had no evidence of the dirty laundry we put in the bag. An advice for everyone: try to avoid laundry services. We had 2 formal nights and a semi formal night. We were not familiair with a semi formal night, so we asked at Guest Relations. They didn't know either. Hmmm.....We like to dress up for formal nights, so did our table mates. It was a real pleasure to see so many beautiful suits and dresses. It's a pity that Celebrity didn't do anything extra on this nights. No special menu, all very modest. The food was good but not fantastic. We missed extra things like a brunch or a dessert festival. There was nothing extra. You should think Celebrity would do this to compensate for the poor itinerary. But they didn't. We had several ports where no passenger had been before, I'm sure. You could take a shore excursion but we all know this is very expensive and not always good, you are with 55 people and often have to wait. We don't like shore excursions. There was a lady from Shore Excursions who told us about the ports, doing them on your own. That could have been nice but her information was not so good. For example, she told us that Aya Sofia in Trabzon was beautiful (she even showed us pictures of a beautiful ceiling) and she said it was an easy short walk tot Aya Sofia. Well, first of all, it took 90 minutes of walking to get there. No easy walk. Second of all, the ceiling was hidden behind curtains. Very disappointing. Also the only thing she told about Sinop was that it was a happy city with happy people. She forgot to mention the prison, very impressive and close to the ship. It looked like she didn't do her homework well. It was not possible to write a review for all the ports we visited because the options Burgas, Constanta, Trabzon and Sinop where not listed. So, I will tell something about these ports in this part of the review. Burgas is a small village in Bulgary. Friendly with a park and shops. Interesting?.....no. We took an excursion to Nessebar. It was 40 minutes by bus, we had 3 hours free time. Nice little village with old elements. We liked it very much. Constanta in Rumania didn't have good critics so we decided to stay on board (it was also raining, not really inviting). From people who went to Constanta we heard it was a very sad city. All these people should have stayed on board if they had only knew. We think Celebrity better skips Constanta en make a two days stop in Athens. Trabzon in Turkey was a nice place with good shops. Since there are not too much tourists there, they didn't pull you into their shops. Very pleasant. But interesting?....no. Sinop had a good museum, it was a prison. We spent lots of time there, although just visiting. They had a nice port and good shops. We liked it there. And the same as in Trabzon: not too much tourists so we were not pulled into shops. But again....interesting?.....no. Well, the cruise went on and on. We had a good time, nice cabin, reasonable food, great table mates and we had some fun time in the ports. But then THE LETTER ARRIVED. It was the disembarkationletter. We made 4 cruises before (2 RCL, 1 HAL and 1 CEL). On all of these cruises we were asked what time we wanted to leave the ship. This time we flew at 2.40 pm so we wanted to leave around 11.30 am, if possible. Unfortunately we had no choice, we had to leave at 7.40 am!!!!! I was never before in a 5 star hotel where checkout time was 7.40! There was no other option. The day before we already arrived in Istanbul. We tried to find a luggage storage at the port. There was none. The staff in the port didn't speak English but it was clear: no luggage storage. We went into town and found one next to the Taksim Square. On the day of disembarkation we got our suitcases in the port. My suitcase was broken. Two of the four wheels where off. Just opposite of the handle, so it was very hard to walk with it. We tried to find people from Celebrity but we didn't. Nobody spoke English so we went off. This departure (way too early, way too unfriendly and leaving us with a broken suitcase) was not the best departure ever. It gave a bitter sauce over our sweet cruise. THAT'S NO MODERN LUXURY!!!!! Read Less
Sail Date: September 2014
We just returned from the Sept. 20th 2014 cruise thru/around the Black Sea and what a disappointment.! We sailed about 18 months ago on the Solstice from Dubai to Singapore and expected a similar experience on the Solsticized ... Read More
We just returned from the Sept. 20th 2014 cruise thru/around the Black Sea and what a disappointment.! We sailed about 18 months ago on the Solstice from Dubai to Singapore and expected a similar experience on the Solsticized Constellation. Lets begin.... Celebrity after much delay finally amended the ports due to the crisis in the Ukraine. They hyped the new ports as if we were going to the most exciting,wonderful destinations..After returning home and rereading the letters from Celebrity-we started laughing at the promotion of this cruise ! We boarded without any real problems in Istanbul and within several hours our baggage was delivered to our cabin.We booked Concierge and were on the 8th deck. The cabin was fairly spacious and had adequate storage. The bathroom was what one would expect on a ship,but the shower was surprisingly large and almost like a normal size shower at home. Our room attendant -Desmond was great and always available to asset in any needs or answer any questions. Celebrity has done away with small things that obviously reduce costs. No longer do you get chocolates on your pillow each evening or those humorous animal creations using a towel-no big deal..afternoon canapés wee the same non descript greasy or salty tidbits and the fresh fruit each day was tired looking apple,pear and orange with no variety ever. The ship itself seemed tired and showing some wear and tear. Several of our fellow cruisers complained of mold in the bathrooms,obvious signs of chipped paint in hallways and worn bannisters in several areas. We also experience a terrible 'raw sewage'-to be polite smell coming from at least one or two cabins on the aft side and that aroma lasted three or more days before we wised up and walked to and from our cabin in another direction. The food in the MDR was OK -nothing really great and their Indian Vegetarian selections were awful not just to Indian couples but to our selves and others who attempted to eat the entrees. The buffet menu at nighttime seemed OK and at least offered more choices to dine. We ate several evenings in the Specialty Restaurant -Oceans ? and there the decor,service and quality of food,etc was worth the $ 55 par head charges.It is very similar to Murano on the Solistice if I am correct. As an example of Celebrity'sd cost cutting--at breakfast in the MDR jellys,preserves were provided in those little packets that one will see in a neighborhood diner and if you requested Ketschup for your eggs,in lieu of it being provided to you via severing dish or a Ketchup bottle,the server would stand over you and drop a serving on your plate and disappear. Whatever happened to the supposed upscale Celebrity experience that is so highly touted ? Entertainment was what one would expect on a cruise,nothing to talk about-in some cases like watching a rerun of the old Ed Sullivan shows ! We opted out of taking any of the overpriced,crowded and basic,pablum tours continually being hawked by Celebrity and joined with other cruisers in doing our own planning and booking. Now about the ports.... Athens,Ephesus and Mykonos were wonderful and whether it was your first time or the 10th visit,these locations never fail to please. But as far as Burgas,Varna,Constanta,Trabzon and Sinop--3rd rate stops and in some cases looked as if WWII just ended and the devastation,ruins were just beginning to be addressed. Constanta in particular is a real dump and in several other stops,some of the women from the ship felt very unsafe just browsing in the local shops.There is a reason that most of the cruise lines have bypassed these ports in the past and have mostly avoided them even now. In at least one port,we were the first Western ship of our size to ever visit and once you looked around you could understood why ! There always was a church or monastery to visit or a local museum or garden,but they were not major 'must sees' on any travel magazine or travel sites ... The obvious reason for their inclusion had to be Celebrity not being able to at a decent-read cheap cost price other availability of ports and Celebrity's marketing dept. attempting to maximize their expenses at our detriment. Several passengers wondered why we did not go instead to Gallipoli and Troy-maybe then it would have meant renaming the cruise as a Greek Isles cruise and not a Black Sea one. Bottom line- many passengers voiced very similar complaints and perhaps those of us griping aloud have come to expect a level of service that Celebrity is unable or willing to provide.If one wanted to sail on Carnival and receive that type of experience -why the necessity of paying the higher booking costs ? WE are already committed to sailing in the beginning of January on the Infinity from Buenos Aires to Santiago and approach the cruise with trepidation and major concerns. I just hope we do not have the same experience on board. At least we know the ports are acceptable... I am fairly certain that regardless of this upcoming cruise,it will be the last time we sail with Celebrity.I would rather pay a little more and receive the quality that is advertised and expected... As afinalcomment,please be aware that the overwhelming majority of your fellow passengers will be in their mid 70's + and also the dress attire is dismissed by too many of the passengers even on the so called'formal nights'..Ido not relish the idea of eating next to individuals who look as if they would be not out of place in a cafeteria setting and unfortunately dress for dinner exactly that way ! Others may express a totally different view of all that I have written-but that is up to you the reader to analyze.. a blue collar individual even if they have achieved success financially will still present themselves accordingly and sad to say do not expect or have failed to experience 'fine dining' and a level of sophistication promised but seldom delivered ! Read Less
Sail Date: August 2014
We have cruised the Celebrity Cruise Lines last year aboard of the “Reflection” and it was a wonderful experience…..this year we selected the “Beautiful Celebrity” for our vacation in August ……WOW, What a flop!!! ... Read More
We have cruised the Celebrity Cruise Lines last year aboard of the “Reflection” and it was a wonderful experience…..this year we selected the “Beautiful Celebrity” for our vacation in August ……WOW, What a flop!!! “Beautiful Celebrity” in general is okay, although it needs a lot of improvements to be rated as 5 star ship. The food was definitively terrible regardless where you went on board….Ocean View – San Marcos – Blu..etc.. Each day the food choices were the same, but were given different names depending which restaurant you dined at. (e.g. Minestrone , was Vegetable soup, which magically turned into Cream of Vegetable etc..)and the chicken noodle soup was really an embarrassment for the chef. We were not pleased with the service at the Blu restaurant, the sommelier after serving our first glass of wine didn’t come back to refill our glasses until the end of the dinner, even though we called him several times. The entertainment was fine, except for the music at the Café Al Bacio, in particular DJ Denkoff and Lady Sax of which the music selection was the same each night… Cleanliness was just fine except for the sticky tables at the Ocean Grill (Breakfast and lunch) and the overpowering smell of disinfectant in our bathroom (shower). We booked our excursion to St. Petersburg with Celebrity , the experience was really bad……the service was very unprofessional, and the food was very repulsive and disgusting, on a 90 degree day they didn’t have air conditioning or enough water for the tourists!!! After such an awful experience this year, Celebrity Cruise Lines will no longer be a choice for our future vacations, and we will also give this opinion to friends when we are asked “What did you think of cruising with Celebrity?”   Read Less
Sail Date: June 2014
We are seasoned travellers, having enjoyed many cruises on many lines and were disappointed with several aspects of this cruise on Constellation. The Embarkation and meeting at the airport was better than other lines and was speedy and ... Read More
We are seasoned travellers, having enjoyed many cruises on many lines and were disappointed with several aspects of this cruise on Constellation. The Embarkation and meeting at the airport was better than other lines and was speedy and efficient, no waiting dockside. The Stateroom 9044 was clean and tidy but we were disappointed to find that our view of the sun was obstructed by the superstructure above Whilst the ship had undergone a refit, it was not a patch on the Silhouette that we cruised with recently. The Aqua Class has been shoehorned in and whilst the Blu is a necessary expense, the Aqua Spa leaves a lot to be desired. Deck 5 resembles a Middle Eastern Shouk with traders hawking their wares in a most unsavoury fashion. We had to run the gaunlet from the Theatre to our dining room, avoiding the pushy salesmen and tacky products.We feel that Celebrity could have put more thought into customer enhancement on this deck Whilst the Blu Dining Area was well served by obliging waiters, the food was bland and lacking in variety The Staff & Service were faultless and when there were problems, they bent over backwards to help. One sometimes feel that they are making up for Celebrity HO management's shortcomings The Entertainment was as you would expect on a 12 night cruise, varied. In Summary, Celebrity needs to improve its cuisine offering. Other lines have a better offering, raising their game,whereas Celebrity seem to be skimping in this area and slipping backwards. Charging for a coffee at the Dinner table is petty...even if one is on a drinks package. When choosing a line for our next cruise, little things like this these will be deciding factors   Read Less
Sail Date: April 2014
Ship is nice and clean. Its a good looking ship that felt new and cared for. The food was very ehh. We ate in the ocean-liners restaurant which is the most expensive on the ship -- $45./pp and it was very mediocre, my onion soup actually ... Read More
Ship is nice and clean. Its a good looking ship that felt new and cared for. The food was very ehh. We ate in the ocean-liners restaurant which is the most expensive on the ship -- $45./pp and it was very mediocre, my onion soup actually tasted as if it had been prepared in a hospital cafeteria. Also had aqua class which is a waste of money. Dining in Blu is tight at best. If my wife asked me a question the next table could easily answer. I would not pay the extra money for aqua class. Just use the lasiotherapy pool and don't worry about the super hot room with chilling water. The crowd was a very odd mix indeed. We are veteran cruisers in our 40's and 50's and we have never seen such a random and motley mix of people. With the exception of a small few most of these travelers absolutely did not care how they looked or how loud they sounded. Good people watching it was not. The shows were the same cruise ship shows that are shown so many times before. The magician was good and comic was stereotypical humor, and the dancers were, well, cruise ship dancers. Staff was good and room was fine. The port of cozumel consists of one vendor after another trying to sell you something. Key west was lovely. When are they going to do away with this cruise stuff from the 80's? Are not we good with art auctions? And buying these crappy watches for $19 (that sell regularly for $200). And the endless upwelling? Somehow cruises have gotten away from the ship mentality and have become mall mentality. Overall, the ship was fine but if you are off on this vacation, better to bring your wallet and leave your brain. Read Less
Sail Date: April 2014
We wanted to provide positive and negative feedback after completing our Celebrity Constellation cruise 4/5/14 to 4/10/14 from Port Everglades. I hope this feedback will be helpful to potential passengers that choose to book on Celebrity ... Read More
We wanted to provide positive and negative feedback after completing our Celebrity Constellation cruise 4/5/14 to 4/10/14 from Port Everglades. I hope this feedback will be helpful to potential passengers that choose to book on Celebrity Cruises. Summary: We thought that Celebrity “concierge class” would be a step above the other cruise lines but this is NOT the case. Quite disappointing cruise to be honest. We’ve done 4 cruises (2 on Princess and 2 on Carnival) that ranged from 5 days to 16 days. Overall, we rate Princess and Carnival “higher” in all categories. Negative: 1. Poor quality main dining room service and mediocre food quality during the entire cruise. We had issues with the wait staff at table 312. In addition, Celebrity forgot the “special occasion celebration” for my wife and sister 60th birthday. I filed a complaint with the onboard Concierge (Lisa Alderton). She handled both of the problems in a very professional manner and provided a free upgrade to dinner at the Tuscan Grill (it was lovely). A small token that was greatly appreciated. 2. There were a number of food and beverage quality issues during the entire cruise. A small example… the daily canapés were awful so we stopped ordering. There were no condiments that could be ordered on the room service menu without hand writing in our request. There were no limes (only lemons) available at the bar for cocktails. Really? There are many more issues. I don’t want to go into more details but Celebrity Cruises should be embarrassed about the “product” that they sell and provide to consumers. 3. Photo sessions were lame… dreadful posing and so-so quality produced by the “professional” photographers. We had numerous photo sessions and chose to not purchase any photos. We’ve ALWAYS purchased photos on each of the 4 previous cruises. 4. The ship was launched in 2002 and refurbished in 2010 / 2012. The “older” ship design was not impressive. Upgrades and modifications performed after the original design left the ship confusing to maneuver. The small main foyer was a joke. 5. We will NEVER sail with Celebrity Cruises in the future. We will NOT recommend Celebrity Cruises to our friends or family. Positive: 1. Embarkation and disembarkation were smooth and efficient. 2. Concierge class cabin #8170 and #8172 on the aft of the ship were lovely staterooms. The balcony size and seating furniture were superb. 3. Dinner in the Tuscan Grill was wonderful. Additional per person price is $35.00. 4. The CruCon “special sale” that included the classic beverage package plus the cruise gratuities provided an outstanding value. These bonus items made the cruise tolerable.   Read Less
Sail Date: March 2014
We have never had a bad cruise but we expected better then OK. The ship is generally in good shape, and the staff were almost all kind and courteous. We took part in 3 Roll Call events including the M&G, slot pull and cabin crawl and ... Read More
We have never had a bad cruise but we expected better then OK. The ship is generally in good shape, and the staff were almost all kind and courteous. We took part in 3 Roll Call events including the M&G, slot pull and cabin crawl and got to see 2 types of suites .Nice but even these are dated. We took an Aqua Class cabin, 9116, which was in a great location. We heard no noise. The cabin stewards were fine and helpful with all being kept clean. The cabin itself is a bit dated and frayed. The bathroom door would barely close and the balcony door was so stiff it took all our efforts to get back in. Blu was a disappointment. Faux healthy food in a sterile setting. Several of the waiters were unfriendly. My DW thought it wasn't that bad but I would have preferred the MDR. We had to wait to get in the first 2 nights so we ended up arriving at 8 the last 3 nights. The MDR menu didn't look all that great either. Breakfast service was slow but the food was good. We received the drink package and didn't upgrade. It was great but if it wasn't included I don’t think we would pay for it. We might get the non-alcohol package next time as we really enjoyed Café Baccio’s drinks. This became our favorite hangout. The Oceanview Café (buffet) was good with lots of options which were well presented. The ice cream was great. Entertainment was adequate. The CD was a pretty good host and hilarious in his morning show with Mark the activity manager. J C (the CD) is off after this cruise. Comedian James Stephens lll and Derek Lewis who had a karaoke/sing-along show were fine. Cozumel was fun. We walked to the Money Bar after our pre-booked excursion was altered by Celebrity. The departure time was changed to 2 hours earlier so we bowed out. We ended up snorkeling exactly where the cruise ship excursions went, just off-shore from the Money Bar. Chicken nachos and cold beer were A+. We also enjoyed Key West . We walked to Fort Zachary Taylor State Park. ($2.50 entrance fee) We sat on the beach after exploring the fort. After the park we enjoyed strolling through the very touristy but very entertaining town. We had a few small issues on-board including a hassle getting my own money I had previously deposited as OBC, back in cash. They no longer serve lobster it seems for 5 day cruises. Toiletries were pathetic. Our steward said that starting on the next cruise there will be a new brand of toiletries. Most of the AQ benefits were poor such as dollar store sandals. All in all a good but not great cruise. Add this to the changes to the X loyalty plan and we are now open (again) to all cruise options. We greatly preferred our Summit cruise. Everything was just that much better.   Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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