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5 Helpful Votes
Sail Date: April 2019
This ship is in need of an upgrade. We were Aqua class so had access to Blu restaurant. The staff were excellent but the food somewhat disappointing, repetative and the vegetables for the whole 2 weeks were the same - carrots, ... Read More
This ship is in need of an upgrade. We were Aqua class so had access to Blu restaurant. The staff were excellent but the food somewhat disappointing, repetative and the vegetables for the whole 2 weeks were the same - carrots, cauliflour! The self service restaurant was dreadful. Heaven help any non-meat eaters or vegetarians. Pasta with tomato sauce, vegetable pizza, salad bar - same every day, occasionally there were curried vegetables on the Curry station, dreadful selection and poorly cooked. Fish was always in a sauce and dried out. Itinerary - we went to India & Sri Lanka. The trip sounded wonderful. We were also supposed to visit Abu Dabi. From Dubai we travelled to Abu Dabi overnight, arrived early in the morning - had to disembark ship by 8.30 am and were then promptly driven by coach back to Abu Dabi to catch a flight. We would have been better staying in Dubai overnight rather than the supposedly day in Abu Dabi. There is no launderette available for passengers on Board only expensive laudry service. Entertainment - dreadful. The theatre occasionally had some good artists performing. Unfortunately, the new band headed by a Trumpet player who thought he was the star of the shows - just played so loudly that the artists had to scream in order to try and be heard above the band. Very little on offer in the form of deck games. You could throw a bean bag into a whole on a tiny board! They have a large Basketball pitch which is hardly used where other deck games could be available eg shuttle board, deck coits etc. Shopping - extensive area for shops with drab items and highly priced unless you attend one of 'special' events. Generally this was a very disappointing trip. We have travelled with Celebrity before on the Eclipse which was of much better standard. This trip would put us off using Celebrity again. Read Less
Sail Date: April 2019
We have predominately sailed with Cunard but after our fantastic experience with Celebrity we are moving to this cruise line from now on.Every aspect with Celebrity was amazing from the service to the food to the cabin it was faultless.We ... Read More
We have predominately sailed with Cunard but after our fantastic experience with Celebrity we are moving to this cruise line from now on.Every aspect with Celebrity was amazing from the service to the food to the cabin it was faultless.We have cruised with Cunard (Carnival 30 times and the quality and service as plummeted across the entire carnival fleet) This cruise was Fabulous from the ports of call to the attention to detail aboard ship. The entertainment was second to none so was the attentive staff and crew.The quality of the food was also excellent and the service in the restaurants was just wonderful. there is absolutely nothing i can complain about.The internet is amazing but expensive at $320 for 15 nights but compared with $180 for 8 hours on Cunard its worth every cent and at least you can use it . Book soon as you get on in order to get the best deal. Read Less
18 Helpful Votes
Sail Date: April 2019
Chose this cruise because it visited a lot of cities I have on my to do list. But sadly this is like a hospital ship. Brothel red style rooms, hospital food (really really bad) and zero energy. Travelers of a certain age, which is the ... Read More
Chose this cruise because it visited a lot of cities I have on my to do list. But sadly this is like a hospital ship. Brothel red style rooms, hospital food (really really bad) and zero energy. Travelers of a certain age, which is the majority, seem to enjoy this hospital/nursing home ship, but if you are not 70+ yet i suggest you avoid at all costs. The pools are kiddie pools, decor is tacky, lame casino with half the slots out of order. Crap activities and coffee is tasteless brown swill. For any good food or coffee you have to pay. For drinkable water you have to pay - the provided water is smelly beige. It will be easy to pay for because they aggressively hustle you when you walk around the ship. For the shore excursions they allow only a few hours. For example in Oman, we were allowed 4 hours. When you factor customs and travel, that allowed 2 hours to see the city. What a joke. This was my first cruise experience and my last. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise as we wanted to travel to India, but were unsure about what that destination would be like, so we saw cruising as a safe and easier option (with the benefit of returning to our version of normality at the end of each ... Read More
We chose this cruise as we wanted to travel to India, but were unsure about what that destination would be like, so we saw cruising as a safe and easier option (with the benefit of returning to our version of normality at the end of each day). It was a good choice. We could experience the manic chaos of India and enjoy the sensory overload that it is, and then retreat each afternoon/evening to our cabin for a hot shower, on deck for a drink, and to the air conditioned comfort we are accustomed to. Overnight in Mumbai was fantastic, as we got to experience the never ending energy that the city offers by going out to a restaurant for dinner then exploring night markets before retreating back to the ship. The other ports were also interesting, but India was our real reason for this trip. The ship and staff were great. We were lucky enough to score an aqua class cabin which meant we could dine for breakfast and dinner in the Blu restaurant. Very good service and lovely well balanced meals made it overall the best dining experience we've had on a ship. We went to the Qsine restaurant twice and that was outstanding. Usually we enjoy nightlife and music in the evenings, but we were so tired after each port day, we didn't bother this time, it was early nights most of the time. The shows we went to were very good and a good variation of acts. Our cabin was pretty standard balcony, which was more than adequate. Read Less
5 Helpful Votes
Sail Date: March 2019
My wife and I recently sailed on the March 18th Constellation voyage from Abu Dhabi to Singapore. In reading recent reviews on said trip I’m wondering if we were on a different cruise altogether. Why this Itinerary - We’ve done ... Read More
My wife and I recently sailed on the March 18th Constellation voyage from Abu Dhabi to Singapore. In reading recent reviews on said trip I’m wondering if we were on a different cruise altogether. Why this Itinerary - We’ve done the Caribbean, Panama Canal, Coastal, Transatlantic, and Mediterranean. A cruise to the other side of the world (for us) gave us an opportunity to experience new areas with minimal upheavals, knowing that we always returned to the comfort of the ship. So we booked it and started the process. Planning - All adventures require a bit of planning; much of what can be obtained via the internet. So we studied the various countries and their ports of call, checked out the shore excursion offerings, and looked into what could be done on our own. India extended the use of “e-Visa” to cruise ports in 2018 so after uploading the required documents, entering the required data, and payment of fees we had our visas in less than 24 hrs. Obtaining the “Transit” visas for Sri Lanka was even easier. We received them in less than an hour. Also checked how to get to/from the sailing and decided to book air travel on our own as offerings from Celebrity Air were all via Heathrow with lots of wait time between connections and higher costs. And of course ordered our luggage tags which, for some reason, we received twice. But better than none at all. Itinerary - Our home base is the Washington, DC area; Northern Virginia. Flew from Dulles to Abu Dhabi where we had decided on a 2-night pre-cruise stay. We returned eastbound from Singapore where we had also decided on a 2-night post-cruise stay. Thus without thinking about it we ended up with a round-the-world adventure. Abu Dhabi - Navigating the Abu Dhabi airport was easy: made our way from plane to Immigration, collected our luggage, found an ATM right off to obtain local currency, and loaded our luggage on one of the luxury taxis (Mercedes SUV’s); all within 30 minutes. As always we brought along more than we needed, but as we would be gone for 3 weeks why not! We selected the Aloft Hotel as it seemed to be mid way between various sights. We were at the hotel in short order, checked in, had a light dinner, and off to bed. I had forgotten to check if there were any special events in Abu Dhabi. Found out that it was Special Olympics time and that the Aloft was ground zero for this. So lots of folks in the public areas. Next day we were made it to the Grand Mosque and arrived in time to take one of the private tours - highly recommend this to avoid the masses. From there we went to the new Louvre Museum where we had lunch and also took a private tour which greatly explained the format and setup of the museum as compared to the Louvre in Paris. Afterwards went to the gold market souks and browsed a little. Then back to the hotel. Travel to/from all sights in Abu Dhabi was very easy by taxi. It was also very economical. Cruise Day 1 - Abu Dhabi: Checked out of the hotel shortly after 11 AM and promptly arrived at the cruise port, again via taxi. The terminal was small but clean and efficient. Check-in was straightforward; dropped our bags, presented documents, surrendered passports, got our Sea Pass, and were invited to board right away. Enjoyed the welcome cocktail and made our way to the public areas to await room availability. Made reservations for specialty dining as we had purchased a 2 dinner and 1 lunch special. Had lunch at he Oceanview Cafe, found the Martini Bar, and made a quick tour of the ship to get the lay of the land. After room availability announcement we checked out our cabin, met the room steward, found our luggage already there, and started the unpacking process. We booked Aqua class this time as we wanted to compare against Concierge Class which we had always done before. Other than the room locations and the special showers everything else seemed similar to the Concierge rooms. Soon it was time for Muster then, after changing for dinner made we our way to Blu via the Martini Bar. We found Blu to have the quality of food that used to be at the Main Dinning Room. Service and attention were superb by the Maitre’D Laurence, Waitstaff Armando & Gary, and Sommelier Enrickkee throughout the cruise. The food offerings were always varied and very satisfying. Cruise Day 2 - Dubai: We signed up for a ship excursion to the Burj Khalif so we were off by 8:30 AM. This got us through early enough to avoid the crowds; very long lines seen as we came down. Then we took a bus ride through some of the “notable” areas of Dubai - tall buildings, freeways, the outside of the Emir’s palace, and the outside of a couple of luxury hotels at Palm Island. We considered driving around to see the outside of hotels a waste of time and is something that ought to be eliminated as it makes the tour just drag on and on. Back on board for lunch at the Spa Cafe and then took to deciding which of the many activities to participate in. We have always felt that there are so many things to do that one can’t do it all. Late afternoon and early evening Trivia became our mainstay. And, of course, a stop at the Martini Bar on our way to dinner became de-rigor. We did see many of the shows throughout the cruise; enjoyed the large productions most of all. Cruise Day 3 - Muscat: We had signed up for another ship excursion which was called a “Walking Tour of Oman”. Since this was in the late afternoon we took it leisurely, starting with the Captain’s Club Elite breakfast and then wandering through the shops and such until tour time. This excursion ended being one of those that should never have been offered. All participants came ready for a least a brisk stroll but we found ourselves just going a block here to another block there, with way too much time listening to a guide who had difficulty with English and who then sent us off to explore a museum and shop the souk. Many of the participants complained to the Excursion staff to no avail. Fortunately that was the last ship excursion we had signed up for. Cruise Day 4 - Sea Day # 1: We located ourselves in the pool area by mid-morning. There was never an issue with finding seating and continuously enjoyed the music, the pool activities, and the beverage offerings from the pool bars. Also had lunch at the Pool Grill. I had signed up for several of the Cycling classes but decided that it was way too much of an effort so never made it to the gym. This being the first “Chic” night we enjoyed a great dinner at Tuscan Grille. It was very satisfying to see many folks in their finery. The Tux came along as being retirees (pensioners for our British friends) we don’t have many opportunities to spiff up. Cruise Day 5 - Sea Day # 2: More pool time with lunch tidbits from the Pool Grill, Spa Cafe, and Oceanview Cafe. We did find the layout at the Oceanview difficult as one has to circle around to get something from one end and then something else from another end. Understand this is to be changed after the ship undergoes its “revolution”. Cruise Day 6 - Mumbai (with overnight): Wanting to see the sights with a more direct involvement we signed up with “Mumbai Magic” for a tour using local taxis, busses, and trains. This is an outfit run by students who take you throughout the major areas of Mumbai. After the shuttle dropped us off at the “Green Gate” we found our guide and embarked on a fun filled adventure using all of the above conveyances and even stopping for lunch at “Swati Snacks”, where we had a great vegetarian meal. Back to the ship exhausted but very satisfied. My wife, being blonde, was stared at throughout the day. The guide explained that many young people who are visiting Mumbai like to ask for selfies. So we had a good laugh. Cruise Day 7 - Mumbai: This day we went on a tour of the Dharavi slum, the second largest in the world after the one in Pakistan. Again, we did this with a local outfit - “Young Tours”. The tours are led by actual residents and our guide led us through the area visiting various enterprises, enjoying a cup of special Chai tea, and even visiting his home. It was amazing to see so many people being industrious from the lowest job upwards. Cruise Day 8 - Goa: After two days under the unrelenting sun and exhausted from all that touring we stayed on board to recoup. Spent the day mainly inside and participated in various activities. We did enjoy a stint at the Persian Gardens. Cruise Day 9 - Sea Day # 3: More pool time; again no issues with finding seating. This was “Chic” night number 2. By now we were “regulars” at the Martini Bar which meant that the stop before dinner started earlier. Folks were a little less dressed up but still very smart looking. Cruise Day 10 - Cochin: Many on the cruise signed up for “Tours with Lijo” in all of the ports in India. We elected to take the Cochin tour which was essentially a leisurely ride along the backwaters of the many rivers and canals on a houseboat with lunch. The tour was well organized; each group of 20 was assigned to a houseboat, and we cruised along for several hours with a nice lunch served halfway through. The only negative was the long ride to/from - an hour and a half each way. This was the complaint about most tours at all ports - it required a very long bus ride to get to the sights and back. Cruise Day 11 - Colombo: Here we took a walking tour with “Colombo Walks”. Harold, who we met at the port gate after a shuttle ride, gave us a view of various aspects of Colombo - Pettah market, Red mosque, Hindu temple, Grand Oriental Hotel where we enjoyed tea, Fort Clock Tower which used to be a lighthouse, presidential residence, and the Dutch Hospital precinct. Tonight was diner at Sushi on Five. We had exchanged a lunch for a dinner so this gave us expanded offerings from which to choose. Good overall. Cruise Day 12 - Sea Day # 4: Back to the pool for the morning. In the afternoon we enjoyed the Elite formal Tea. Cruise Day 13 - Sea Day # 5: Pool time again with more wanderings throughout the ship. This was “Chic” night number 3. It seemed like everyone wanted to look their best at the last dress-up night. We had dinner at Q-Sine and were overwhelmed with the multiple choices. Interesting experience. Cruise Day # 14 - Phuket: This was the only “tendering” port. The ship anchored off Patong Beach and a myriad of launches ferried everyone to a small pier; about a 15 minute ride. We decided to go to a different beach which was rated best beach # 2 in Phuket - Kata Beach. Found an ATM right by the pier for local currency and took a taxi for the short ride to Kata Beach. Secured chairs and an umbrella; spent the afternoon enjoying the warm water and small crowds. Another taxi ride back to Patong and back to the ship via tender. Cruise Day # 15 - Sea Day # 6: Spent a good portion of the day packing as the cruise was coming to an end. I had purchased several Lotto tickets and as there had been no winners anyone who had tickets was invited to the Casino for a drawing to participate in a slot tournament. Not being gamblers this was our only foray into the casino. My name was drawn and I was one of six that enjoyed the slot event. As luck would have it I ended being the winner - a $100 credit! Now how to spend it - was offered the option of redeeming it at one of the stores. So off we marched to the store areas to see how we could put the winnings to good use. This was also our last dinner at Blu where we once again enjoyed the attention of the entire staff and said our farewells. Bags out by 10 PM and another cruise was winding down. Cruise Day 16 - Arrival in Singapore: Up early so we could have a leisurely breakfast at Blu. Then off to the Elite area to await our disembarking number. Our number was finally called and we sadly left Constellation. Singapore: We found the cruise terminal to be well laid out. Through immigration quickly, located our baggage, and off to find an ATM and a taxi. Only complaint is that the ATM is on an upper floor rather than on the exit level. Finding a taxi was easy enough and we were soon off to our hotel. We picked the Hotel Fort Canning for our 2-night stay. This was the old British Army headquarters and has been very nicely remodeled. Only negative is that while relatively close to the MRT the climb uphill is exhausting in the heat and humidity. Thus it was taxis every time we left and returned. We did use the MRT to shuttle between the various sites once we were down on the flats. We took on the usual major sights over our 2-day stay including the Arab Street area, the Chinese area, the light show at Gardens by the Bay, a climb to the top at Marina Bay Sands with an obligatory cocktail at Ce La Vi, and so on. A big find for us, being somewhat foodies, was lunch at National Kitchen by Violet Bon. Violet is considered the grand dame of Singaporean cooking. And we enjoyed the satay offerings at Lao Pa Sat hawker center. This is where one of the adjoining streets is closed at night and tables and satay being cooked line the street. Again a taxi to the airport with all our luggage and we started the long journey home. In Summary: This cruise did live up to being a journey to “exotic” destinations. It gave us an insight to areas of the world that we had not been to and probably will not return to. Most of the ports where the ship docked were industrial areas requiring a shuttle to the outside; time consuming. We found Constellation to be well maintained and all staff members were always helpful and accommodating. After being on many Solstice ships and several RCCL mega ships we were unsure as to how we would find a smaller ship. Needless to say we took to the size of Constellation right away; easy accessibility to all parts of the ship. One thing we both miss is a Murano class restaurant. We did make our way through all of the eating and drinking venues on the ship other than the main restaurant and Luminae which is reserved for suites. All of them met our needs at various times of the day. We were unable to participate in all of the onboard activities; too many things to do with not enough time. For example we never made it to the Rooftop Terrace to watch a movie. For some reason we also did not make as much use of our balcony as we have on other cruises. We never encountered an overt “up sell”. Yes, there were staff members seeking takers for the specialty restaurants and drink packages. But all it took was a smile and an “already taken care of” reply and we were never asked again. All in all we were very satisfied with our voyage. Until next cruise! Read Less
1 Helpful Vote
Sail Date: March 2019
We did this cruise because it included a land tour of the The Golden Triangle, which was fabulous. We have been on four celebrity cruises, so we felt confident in booking this one. Firstly the pros : Overall the staff were very ... Read More
We did this cruise because it included a land tour of the The Golden Triangle, which was fabulous. We have been on four celebrity cruises, so we felt confident in booking this one. Firstly the pros : Overall the staff were very friendly The ship was clean and tidy The entertainment was very good some nights When in port going ashore was run quite smoothly The pool area was kept clean and tidy Announcements were kept to a minimum Cons: The library was a disgrace, it is so minimal, nothing to read. Lack of meaningful activities, we are completely over trivia, bingo. Putting competitions ect. Several people complained to us that they were bored, it was time to go home they said. The upselling is tedious and cheapens the brand I ordered drinks at the pool bar, they were so awful I never repeated thay again. Drinks at the reflection bar were quite acceptable. We always look forward to the last night to enjoy the lobster tail. When it was served to us we were appalled, the majority of the shell contained some sort of filling which was inedible, no lobster flesh. We sent our meal back uneaten, shame on Celebrity, if you are cost cutting don't put lobster on the menu ! I think Celebrity have forgotten who their core market are, after many cruises I can see a large section is made up of baby boomers and older who would enjoy a lot more activities of enrichment than they are being offered. At certain times of the day tea, coffee and water were only available at the end of the Ocean view Cafe on level ten. Read Less
4 Helpful Votes
Sail Date: March 2019
We have have been traveling a fair bit for the past few decades. India and Sri Lanka have always been part of our to-go list but only wanted to do it on a cruise because we did not want to stay locally. Imagine our delight when we found ... Read More
We have have been traveling a fair bit for the past few decades. India and Sri Lanka have always been part of our to-go list but only wanted to do it on a cruise because we did not want to stay locally. Imagine our delight when we found this route. We have been to the other places included - Abu Dhabi, Dubai and Oman but we still joined a couple of the tours to revisit these wonderful places. Celebrity Constellation is a very tidy ship. The staff on board including our cabin steward made sure it was kept immaculate. Not once did I see plates or rubbish stacked anywhere. The ship is old but you will be surprised that we never saw any rust or dilapidated flooring, walls etc. Furniture - in the public and dining places were all in very good condition. The biggest downfall of this cruise were the shore excursions. The choices they gave were basically not interesting - just driving around the cities, having a few stops for pictures and a bit of shopping in the local filthy markets. The descriptions of the tours are not well prepared and often misleading. India is a place where people in their 50s visit. They let you walk and walk in the afternoon but they dont say that in the description of the tours. I was in two tours where guests complained to the guide why we have been walking for over 2 hours and worse, walking around in circles in those crowded streets. My husband and I thought it was just us having a whinge privately until we actually heard a couple of the other guests call the attention of the guides. Also, the places they chose to offer more often than not had no historical significance or mildly put, just useless and not interesting for the ordinary traveler. I have heard of other stories where they sent them to filthy plantation sites that did not even have any water. My husband and I think those who prepared and selected the tours on offer did not take their job seriously. I think they just came up with the list without even visiting or trying out these tours themselves. The experience we had with these tours have forced us to re-evaluate our future bookings with Celebrity. We compared the shore excursions being offered by other cruiseliners from the same port. Unfortunately, we found out that Celebrity does offer the poorest type of shore excursions for the other ports of our future cruises. People go on a cruise to see things and not just stay in the cabins. Hence, shore excursions are important. Another thing, we did not like in Celebrity Constellation is the limited number of places to dine. It was a 15 day cruise. Obviously, you cannot expect us to dine at the Blu ( for Aqua Class passengers) the whole time. They only had the main dining room ( San Marco), the Oceanview Buffet and the 3 specialty restaurants, the Tuscan Grill ( never changed its menu) , QSine ( food is truly horrible here) and the SUshi place. I have been used to ships with having at least 8 restaurants on offer. It is not the ship's fault but I think it is worth mentioning in order to avoid disappointment. The Oceanview buffet is were 90% of the passengers have their lunch. Choices are abundant but they seem to taste the same and are often cold. There were days when the food was actually great. The Entertainment is another disappointment. We thought the performers were auditioning for a job when the ship docked. The Cabin was okay except for the fact that the ship only had 5 movies on offer and was played on rotation. Hence by Day 6 you will have the video on Day 1 on offer again. You can opt to rent a movie. With Princess and Norwegian, if you are in this cabin class ( which is one step lower than the suites) you get a wide selection of movies. You can forget the TV unless you can stand 16 days of Fox News. In summary, you need to really do your research when joining a cruise of this type. It was not the worst cruise we ever were on BUT it could have been heaps better if our host pointed us to the right direction in order to see the better side of what India has to offer. The service we received from everyone from the cabin attendant, the restaurants, room service, stores, guest service, etc is one of the best we have experienced in a cruise liner. Read Less
Sail Date: March 2019
This cruise exceeded my expectations and this was my 39th cruise overall, over 7 different cruise lines. We were on its sister ship, the Millennium, in October and the Constellation seemed to be in better condition overall. The Millennium ... Read More
This cruise exceeded my expectations and this was my 39th cruise overall, over 7 different cruise lines. We were on its sister ship, the Millennium, in October and the Constellation seemed to be in better condition overall. The Millennium went into dry dock in Feb. and the Constellation is due early next year. We were Aqua class guaranteed and I knew there was a risk being on the 9th deck with noise up above from the pool deck, but I didn't expect banging 2 nights in a row at 3:00am. I let guest relations know, and the next morning they called to see if it had been quieter which it had. She told me they sent security there overnight to make sure it was quiet. We also got an unrelated call from Guest Relations to ask how our arrival to to ship went. We had a problem with Choice air reservations which cost us more at the airport and I was going to contact them then I returned from our trip to resolve it. Guest relations immediately issued me a credit on our account without going back through Choice Air. Our balcony cabin was similar to every other balcony we've had. Only room for one person to walk between the end of the bed and the wall. With Aqua Class we got extra spray jets in the shower. Relative to other cruises, I thought the entertainment was excellent. We had seen several of the guest entertainers on other cruises before, but the Celebrity entertainers were as good as I have seen on ships. They had 3 different enrichment speaking series for days at sea including an Improv duo that my husband loved. We don't do the trivia games or all the merchandise "sales" so that gave us something else to do since we do not hang out at the pool. The itinerary was the reason why we booked this cruise and it was fascinating. India is dirty and crowded, but that's India. It also has beautiful temples, outdoor laundries, gardens, upscale hotels, etc. It's part of the experience. Abu Dhabi and Dubai were much more western than I had anticipated. Phuket is a beach resort paradise. Singapore is immaculately clean and there's a lot to see there. I had arranged private tours in advance for each port, which I do for all of our cruises, so I can't comment on the shore excursions dept. On all cruise ships they are meant to be profit centers unless you go on luxury cruises where they are included. We ate our meals in Blu, the restaurant for Aqua Class. The sommelier and wait staff were exceptional. The food was better than the main dining room. We liked the speciality restaurant, Qsine, better than the Tuscan Grill. Qsine has 20 different tapas selections and we enjoyed everything we ordered. The Oceanview Cafe is at par with other Celebrity and Princess ships. There are a lot of selections but you have to go all the way around both sides to see everything. Azamara is better, Carnival, Royal Caribbean, and NCL are worse. If you are up for an exotic itinerary and can bear the heat and humidity in India, Sri Lanka, Thailand and Singapore, I would highly recommend this cruise. Read Less
7 Helpful Votes
Sail Date: March 2019
This is an older ship as has been reported. On the whole this doesn’t create issues as Celebrity has tried to keep the ship fairly tidy but it’s due for a major refit next year. Generally staff were all very cheerful (except the guy on ... Read More
This is an older ship as has been reported. On the whole this doesn’t create issues as Celebrity has tried to keep the ship fairly tidy but it’s due for a major refit next year. Generally staff were all very cheerful (except the guy on the bar in the main dining room who was also very reluctant to give you a glass if you ordered a beer or a can)! The Captain seemed a really nice chap and we did a very good ‘backstage’ tour in which he told us a lot about his job. As Aqua Class we ate mainly in the Blu Restaurant, with an excellent Maitre d’ in the form of Laurence, with Cathy very ably assisting her. Most of the dining room staff here were good too, although we did have a slight issue. Prior to leaving I had prebooked the extortionately priced internet package (over 287$) but had a bit of an argument with Celebrity’s U.K. office as I felt we had been misled over a few things, in particular poor information about the acquisition of visas for our trip. This caused us to pay significantly more than we needed to - I think over £300 for the 2 of us. Eventually we were given a voucher for a meal upgrade as an apology, which was supplied to us onboard. In the Blu restaurant one night, a waiter was obviously trying to ’upsell’ meals in these ‘speciality dining’ restaurants and we put our names down for one. Difficult to remember the conversation but I do feel we mentioned the voucher. He then said we were entitled to a ‘free’ lunch in one of the others’, which we took. When our ship’s bill came we had been charged for both meals. After showing them the invitation they had supplied, they removed the cost of one meal, but wouldn’t take off the other 50$. I saw the deputy manager responsible and made my feelings very clear! He said he’d get back to me later (after talking to his boss). They agreed to give us another free meal in another speciality dining room, rather than give us 50$ back. Reluctantly we agreed, but, what a shambles! As other passengers commented on frequently, the team are obviously trained to refund nothing and get what money they can out of you! The maitre d’ from Qsine asked which restaurant we wanted to go to and what time we wanted him to book us in. Surprise, surprise - we arrived and there was no booking! Luckily they had a table but we are still waiting to have it confirmed they’ve not charged us for it! Whilst writing this I also see they did not apply our Captain’s Circle credit to our prebooked internet package either but the thing that really upset us was our one prebooked excursion. We often do our own thing at ports as we find we can usually do things better, cheaper. However, if I see something we can’t arrange ourselves we go with the ship. In Goa the company were offering an excursion that appealed to us. It cost 440$ for the 2 of us, so was very expensive. However, it sounded good. We should have been taken around a market with the ship’s chef looking at fruit, vegetables and spices after which we were to taste a few local specialities. Then we were to go on a scenic drive to the Odzel Valley with ‘spectacular views of the bay’. Here we would have a cooking demonstration of local foods by a chef from the region followed by a 4 course meal, with beer or a soft drink. On returning to the ship we were also to have a special meal in the evening. What actually happened was that we were driven to the market through roadworks (they are building a motorway along the route - and have been for 4 years!) in a very rickety bus. We had a guide who kept telling us about local fish and coconut curries. At the market we walked around looking at the stalls, fruit and veg with one chilli stall (hardly worth the excursion description of being told all about local spices). We then went to a local ‘tour’ restaurant where we were served an average meal where we paid for our beer (and they overcharged us!). We had only meat curries which were so spicey most of the group couldn’t eat them. Despite all the cleanliness routine on the ship we were then given a plate of 6 desserts for 6 of us to eat from! No trip to the Odzel Valley, no cooking demonstration, no scenic views. Back at the ship the meal in the evening included 3 of the same dishes we’d had at lunchtime, one of which was served only luke warm! Again, no ‘typical’ Goan fish curry! Very disappointing and certainly not what we’d have booked up, let alone paid that sort of money for. Other people complained and head office in Miami were contacted, for which we were reimbursed 20%, their maximum, they said. This was flagrant mis-selling and should definitely have been more money. We enjoyed our cruise overall, and the destinations, but feel let down by the fact we saw nothing of Goa on that trip. It is the first time we have spent as long as 15 nights on a ship and enjoyed this, with more sea days. The itinerary is interesting and it was good to do a linear cruise as well. However, as you can tell, we had some issues and it amazes me that any large companies are prepared to dig their heels in over problems, rather than resolve them effectively. It leaves a bad taste in a customer’s mouth for such a small amount of their money. I told them I write reviews. SURELY, for what it would cost them, a suitable refund on both of these problems would have kept us happier and I wouldn’t have written this. They would have lost very little, yet do not seem to see the importance of customer relations. We had a behind the scenes ship tour and enjoyed this. Interesting to see what goes on behind view. The stage is very impressive and most of the entertainment was good. The band were very skilled and there was a good variety of shows, although the first comedian was poor, not at all funny. Food was usually pretty good, but variable and somewhat repetitive. A shame not to have Thai food in Thailand etc though. I like guacamole, which always seems to be in plentiful supply in the buffet on most ships, but not here. There are gaps in dining, sometimes when you return from trips annoyingly, but a stodgy afternoon tea is offered. Needs to be something other than chunky bread sandwiches and cakes. In Aqua class you get canapés but not sure these are worth having most of the time. Due to the hot air temperatures we only used the Persian Garden steam rooms etc once, too. We had a drinks package for the first time and, I have to say, I did appreciate not having to think about what we drank. Again, though, at times, costs were cut. There is a cocktail of the day, but often at an additional charge to the ‘classic package’. I like Mojitos, but these, and many others’ were made with nasty concentrate so were not nice. Also, I would say that there were not really many decent activities on on sea days. As we had 6 there was nothing to really encourage us to do much on quite a few days (apart from money making things like shop sales and art auctions)! We often read on our balcony. The pool is undersized and was often crowded. I’ve probably written enough now so... did we enjoy the cruise? Yes. Could there be improvements? Definitely. Should the ‘customer service team’ listen to passengers more? Absolutely. Should the company have more respect for passengers than making the odd 20$ extra? Certainly. If Celebrity have a cruise I want to go on again, I wouldn’t rule them out, but I might look for an alternative first. Just a little less penny pinching and they would not have made me feel like this! Read Less
3 Helpful Votes
Sail Date: March 2019
We got tired of Caribbean Islands, and have always wanted to see India. We weren't disappointed! Ship was OK, not new but fine. The crew were excellent, especially the Customer Relations desk which helped us out when my wife lost ... Read More
We got tired of Caribbean Islands, and have always wanted to see India. We weren't disappointed! Ship was OK, not new but fine. The crew were excellent, especially the Customer Relations desk which helped us out when my wife lost her medications and had to have replacements sent by UPS to Oman. We didn't go to the entertainments. The food was good but not great. Good steaks, Prime Rib and Chateaubriand, also good Lamb. Fish a bit disappointing. No problems with passports or visas - quite efficiently handled. We got e-visas for India - very simple process. Overall we really enjoyed the cruise, especially Mumbai, where we could have done with more time. Cochin, and Goa are mildly interesting, we didn't go ashore in Oman or New Mangalore. Took a private car from Muziris Heritage Tours in Mumbai - well worth it! Lilo Jose organised it , and Karim was an excellent guide - we saw a lot in the time available, and had an excellent curry! Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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