Sail Date: May 2019
Chose the cruise because of the advertised itinerary. HOWEVER, port times were on the average 3 hours shorter than stated in sales brochures. Four ports were on holiday or Sunday-nothing was open, and experiences were limited. ... Read More
Chose the cruise because of the advertised itinerary. HOWEVER, port times were on the average 3 hours shorter than stated in sales brochures. Four ports were on holiday or Sunday-nothing was open, and experiences were limited. Worst--Cherbourg, France docked on Sunday no rental cars were available all tours had been booked before we purchased the cruise, So my plans to visit the DDay beaches and museums were destroyed. The town was closed except for a couple of convenience stores and a few junk shops. I asked a cruise director why we had a Sea day Saturday and Cherbourg on Sunday- She became irate and said you have to be somewhere on Sunday (duh Sea Day). Oslo Norway - holiday everything closed or sold out. and on and on! Food was very poor quality overall, the Italian Specialty restaurant was a section of the buffet in which they placed a sign, a hostess station and table clothes. The Spa on the first day was a huge sales hustle trying to force overpriced treatments, but they offered same treatments at reduced prices throughout the cruise. A massage for $170. was the worst I've ever had-back was out because of the bed and the person barely touched my back, when I talked to management they said oh well! The kicker was my Wife left a small box of jewelry in a nightstand drawer. We tried to call from the Airport could not get Through. Tried to call the ship would have cost $8.00 per minute from the first ring. Landed in LA called Holland closed. Called on Monday to report the loss and explained that the only two people that had access were the cabin cleaners. They referred us to a lost and found service which we have contacted several times and received back have not found your item, I ask for a contact with the captain so I could advise him he had thieves on working the ship. Hollands response nothing-no contact information. Read Less
1 Helpful Vote
Sail Date: February 2019
My wife and I thought Holland America was a step above and tried the Panama cruise. First the ship is in disrepair ie: broken windows, window seal deteriorated causing windows to fog in main dining room, burnt out bulbs throughout ... Read More
My wife and I thought Holland America was a step above and tried the Panama cruise. First the ship is in disrepair ie: broken windows, window seal deteriorated causing windows to fog in main dining room, burnt out bulbs throughout especially at the elevators and Old wooden deck chairs on deck three of which 50 percent were broken. Attitude of the Hotel manager was not his problem. Staff throughout the ship in restaurants, cabins, bars etc. A 10 +++. The main dining room meals were over cooked much of the time during dinner hour though breakfast was fine. First night of cruise turkey was served bright pink ( scary !). One night tuna was so overcooked , it was like saw dust and most left it on their plates uneaten. On another evening the wiener schnitzel was served and waiters came around suggesting that we add gravy before we even tried the dish and through the gravy was not part of the menu the waiters were trying to correct another bad meal. Now the Pinnacle Grill was a great experience but we were forced to pay the extra charge to have good food compared to main dining room and we ate there four nights. Entertainment was very good and we enjoyed every performance. The shore experience in Costa Rica called canal tortuguero was a 100% waste of time. When we arrived by bus, there were bathrooms on the second floor of the building that were so unbelievably filthy that I perferred to not use since thing did not flush and one small sink to wash hands shared by men and women with nothing to wipe hands. The boat tour showed two iguanas,three birds and a couple monkeys. The second part of the tour was a banana plantation which consisted of the bus pulling off the main road to point out a few banana plans and return us back to the ship. So much for a plantation. Holland America charged 100 plus dollars and does not care how bad it is. Now it explains why Holland America does not even get mentioned in many ratings and independent reviews. Read Less
9 Helpful Votes
Sail Date: January 2018
10 day Panama Canal cruise Good: - Housekeeping services. Cordial and kept the room clean and neat. Every time we came back to the room, the bed was made. Every evening they left a nice towel animal. - Ice cream. The ice cream ... Read More
10 day Panama Canal cruise Good: - Housekeeping services. Cordial and kept the room clean and neat. Every time we came back to the room, the bed was made. Every evening they left a nice towel animal. - Ice cream. The ice cream staff is very friendly, and they offer a good selection of ice creams and toppings. - French Fries. They are crispy and freshly cooked. Sadly, this was the highlight of the food onboard. - Buffet is not self-service, which is quite good to prevent food contamination. Average: - Photography. We booked a session for the black-and-white photos. (+)Photos are really good, although very (-)expensive. Photographers throughout the cruise, in the evenings, are hard to find. A large group was waiting to take a group photo in the main stairs, and the photographer was no where to be found. They asked me to take their picture in an iphone. We did take a picture a few days earlier at the stairs and had a good experience. - Pool/Jacuzzi. (+)Pool was not packed, quite enjoyable. (-)Jacuzzis were NEVER HOT. I asked one of the guys handling the towels how to increase the temperature, and he looked at me perplexed. Did not answer or acknowledge my question. After a few minutes he came back saying he informed someone else, and that it was going to be turned on in a few minutes... nothing happened. - Stateroom. (-)Smaller in comparison to Royal Caribbean, but the bathroom is more spacious (+) and has a small bathtub! - Entertainment. Magician show was good (+), but comedy shows did not cater to different age groups(-). Music scene was somewhat repetitive and had very few songs beyond 2000's. Bad: - When cruising on the Canal, a few fellow cruisers used their iPads to take pictures of the canal. Let me explain: they placed SEVERAL iPads in front of the glass, blocking everyone behind them to see. One woman placed FOUR iPads (she was in a group with family members, why they couldn't share the video from one ipad?). As in, they just left the iPads standing there for HOURS. Other people were hogging the space in front of the glass, did not let other cruisers to get close to the glass. Pretty sure people's vacations got ruined because of this. The cruise line should have placed a moderator to prevent such behavior. The crew are very hands-off when it comes to moderating passenger behavior. Worst (Really Bad) - Food. Selection is similar every day. Not a great fresh selection of entrees. Main dinning room often offers the SAME items available at the Lido restaurant. Appetizers and soups are disappointing. Most soups are just water with a bit of flavor. Most breads are hard to bite. Most food is bland, not appealing to different demographics (except the Asian station, which is bland too). - Dining service: Dive-In (hotdog and burger) service is terrible. I was ignored when it was my turn in the line, then harshly handed out a pager. After a few minutes waiting I was told to move and wait somewhere else. I did not move. The line kept increasing (they were very slow to take the orders) and the staff kept with a slow peace, and one of the cooks took a phone call! In all, it took 30 minutes just to get a burger and fries.(**) We got a Soda card, and EVERY TIME we wanted to use it, the waiter would come back with the sodas when we were about to finish our food. This happened in both the Lido and Main Dinning room. Food service in the Main Dining room was too slow (waiters looked overworked and tired). On the first day, it took 1 hour to get the entree, we left after 1.5 hours without dessert (we got tired of waiting). - Room service (Dining). What room service? We had to call, several times, guest services because room service did not answer our call and placed us on hold. The second night we thought they were busy, so we waited 20 minutes on the line before hanging up. The issue kept repeating so we resorted to call guest services instead. ** Due to the poor service in many areas, we chose to reduce the "Hotel-Service" charge. It is $15 per day per person. Instead we left cash for the housekeeping guys. My conclusion: Cruise + airfare + activities total was around $5,500. After traveling on Carnival and Royal several times, we wanted a more "refined" experience. Not worth paying double than what we had paid in the past for a similar stateroom. To top it off (not Holland America's fault): The weather was bad. Ship rocked most nights, even when the weather was Ok. We skipped the Costa Rica stop due to weather. Read Less
14 Helpful Votes
Sail Date: January 2018
We chose this Panama Canal cruise because it traversed the "Old Gatun Locks" and were able to get an aft balcony cabin. Here is our honest review: REVIEW 10 Day Sunfarer Cruise Zuiderdam, Holland America Line ... Read More
We chose this Panama Canal cruise because it traversed the "Old Gatun Locks" and were able to get an aft balcony cabin. Here is our honest review: REVIEW 10 Day Sunfarer Cruise Zuiderdam, Holland America Line January 7 to 17, 2018 EMBARKATION: Well organized. After waiting in line, there are plenty of seats to await being called to embark. Total process about 1 ½ hours. SMOKERS BEWARE: There is no smoking area in the embarkation terminal, and smoking is not allowed on the ship until it sails. So many people will have to wait 5-6 hours. SHIP: The Zuiderdam was refurbished. Our cabin (8141- aft) was spacious, immaculately clean. King bed, large flat screen tv on wall at base of bed, a loveseat, table which could be lowered and raised, a vanity, full bathroom with tub and shower. Balcony was deep, with aft view. Two chairs with ottomans and two small side tables. Complimentary robes. Three closets. No smoking allowed on balconies. E cigarettes allowed in the cabin, but not on the balcony. At the time of booking, Zuiderdam had a smoking policy which allowed smoking in the casino. They changed this policy sometime between dry dock and our embarkation. There are mixed opinions as to when this policy changed. Our cabin tv information stated smoking was allowed in the casino, and all literature stated the same. The approximately 400 smokers were relegated to a small area on Aft deck 9 outside for the only smoking area on the ship. During peak hours there weren’t enough tables and chairs to accommodate everyone. We were not allowed to smoke at the bar adjacent to the table area. Our weather was rainy with rough seas for this trip, certainly not HAL’s fault, but this change was ridiculously cruel, thoughtless and demeaning. We felt like we were no better than steerage. I especially note the formal nights where we went outside and came back with windblown wet hair, wet feet and shoes, etc. Needless to say, everyone was extremely upset. People complained continually with no resolution. When I lodged my formal complaint, the manager of customer services did not even know the policy, nor did a ship officer! The manager told me there would be dedicated casino nights but when I asked for clarification, she came back to me and told me there were none and she was wrong! They hadn’t even bothered to change the information on the TV!!! Gambling is my favorite past time on the ship. I usually gamble 8-10 hours per day while at sea. Many of the other smoking passengers were gamblers as well. The casino is located on forward deck 2. To have a smoke, we needed to go to Aft deck 9 outside. As a result, most of us gambled for an hour or less and left to smoke. But we were all so disgusted, we didn’t return back. It was so inconvenient and really ruined the vacation. The casino most times only had one blackjack table manned and sometimes two because there were so few gamblers. Guarantee HAL lost a LOT of money for this change in policy. But obviously, they don’t care. The dueling piano entertainment was adjacent to the casino. At one point while at the blackjack table, I was covering my ears because the off key female singer, screeching out her tune was so bad! The dining room was beautifully refurbished. We had the late seating, deck 3. Let me first say WE ARE NOT FUSSY EATERS, but we do like good food. The food was marginal. Hit or miss. They offered prime rib three times and filet mignon twice, including surf and turf. This was generous. But the quality of the meat was poor, our medium rare filet mignon was so tough, we had difficulty cutting it with the steak knives! We sent it back and the next filets were a bit better, but NOT tender. On night two, I was queasy and asked if I could have chicken noodle soup. This was an issue. I was told they didn’t have any but the waiter said he would see what he could do. He did bring some bouillon to me saying this was all they had…I came to realize it could be ordered anytime on the room service menu though. If room service has it then why can’t the dining room find it? The ship ran out of lemons on day two, and limes by day 4. We were told more would be available when we docked in Aruba. But there was an embargo taking place with Venezuela, so that didn’t work out. Tortilla soup…..their version…beef bouillon with some cilantro leaves, a piece of chicken and two match stick sized tortilla strips….you have to be joking!! The brisket was so tough it was inedible and obviously they did not know how to slow cook it. On day three, I ordered the roast chicken. The waiter apologized for the delay (it took an hour for this entrée to arrive), and when it did, it could not be identified. To describe it…it was small oval shaped, relatively flat, with a pinky sized appendage rising up from the middle of the meat. We joked that it might be pigeon, or maybe seagull. The waiter asked me to turn it over and he didn’t know what it was either. The next night we were told it was the first part of the leg from the shoulder and I guess the back of the chicken. Not good. Potato choices were good on day one and the last night. Never saw a baked potato. We were told some food pallets did not make it onto the ship in Ft Lauderdale….guess that included potatoes and vegetables. Vegetables were offered in the lido consisting of mostly squash and carrots. I never saw green beans, corn, peas, broccoli, cauliflower offered individually. The aft pool was drained around day 4 for a leak, so it was not available. There was a smoke fire on day 5 knocking out tv throughout the ship and forward and rear cameras. So we were “ in the dark” about weather and news and tv shows for the balance of the trip. Wouldn’t be so bad, except Costa Rica was eliminated due to weather and rather than taking us to another island as previous cruises have done, this captain elected to slow the ship down and stay at sea for an extra day. So those of us who wanted to experience the Panama Canal both ways were on the ship from day 4 to day 10. With no TV, no considerations from the Captain, minimal entertainment, nothing to do except smoke and gamble, this was not fun. The spa was great! Best massage ever! I highly recommend if you decide to chance this ship and cruise line. After having cruised four other cruise lines, I can emphatically say I will not cruise Holland America again. Read Less
1 Helpful Vote
Sail Date: January 2018
We heard that holland was the finest cruise line with the best destinations Room staff were excellent! Food quality was good, but slightly on the exquisite side, that being said it was presented extremely poor, cold food was served ... Read More
We heard that holland was the finest cruise line with the best destinations Room staff were excellent! Food quality was good, but slightly on the exquisite side, that being said it was presented extremely poor, cold food was served hot and hot food was served cold, wait staffed in fine dining was short on staff causing poor service, I don’t blame servers I blame mgt. several nights at dinner we had to ask for water or tea more than 3 times. Buffet was exceptable but changing entire menus between and closing the entire buffet at once left people without access to food because there was not enough seating at each meal time leaving people to wait. Room service was acceptable but once again poorly served, cold food was hot and hot food was cold. Weather was not perfect but the boat seemed to be very unsteady in moderate wave action Engine was very noisy and vibrating even on the 8 th floor we were on. I saved the worst for last, on day 7 we ran into bad weather coming out of the canal causing the pool to overflow and flood our room, poor response from the crew about cleaning our rooms and several others, took all day to clean our room, which meant we had to find a place to hangout. They offered us Nothing ie. drinks and only offered a 150.00 credit, we complained and they gave us only $200 total for 2, lots of unhappy customers we talked to, would have been nice to know that 90% of the people were over the age of 65 Ps Aruba is not the vacating paradise it is made out to be, seemed very wore out, disapointing Read Less
9 Helpful Votes
Sail Date: December 2017
We choose this cruise for its itinerary and went as a large group of friends and couples. Everyone observed the ship's poor condition; filthy deck chairs, worn-out brown carpeting, rusting rails, stains on every cushion, it was just ... Read More
We choose this cruise for its itinerary and went as a large group of friends and couples. Everyone observed the ship's poor condition; filthy deck chairs, worn-out brown carpeting, rusting rails, stains on every cushion, it was just plain disgusting down to the hairs we found in our dining napkins. The Zuiderdam should be scrapped as there seems little that is salvageable. Even the pool deck has a big old dirty sculpture of a bear hanging over the pool! What's the point? Vacations are meant to be spent in pleasant surroundings, unfortunately, the sights and odours of the ship were anything but that. The Lido restaurant had dried food stuck to the chairs for days. It had leaks from the ceiling. Not very appetizing. Embarkation took almost an hour and getting off the ship was a two hour ordeal. On the positive side we enjoyed every moment off the ship, particularly Cartagena, Columbia. Why was this port only given a short morning stop? Again, little consideration for the paying customer. The crew, particularly in the dining room, tried their hardest and we appreciated their efforts. But the Zuiderdam, never again! Read Less
6 Helpful Votes
Sail Date: December 2017
This review is not just my opinion, but also the observations of the other four people I was traveling with. First, this ship needs a major update. The carpet in one of our rooms was so worn, it looked like two different rug patterns. ... Read More
This review is not just my opinion, but also the observations of the other four people I was traveling with. First, this ship needs a major update. The carpet in one of our rooms was so worn, it looked like two different rug patterns. There are no message lights on the phones to let you know when you have one. Other than the main theater, all the entertainment venues are too small for the number of passengers on the ship. There is no sports bar. When it was time to disembark in a port, half the time there was no announcement letting you know it was ok to leave. When we stopped at Half Moon Cay, HAL’s private island, no one told us of the free barbeque lunch. The deck loungers are old and often covered in stains. We saw only two female wait staff in the dining rooms—why is that? The food in the buffet was the same everyday; no variety. The food in the main dining room was adequate but not outstanding. There are very limited entertainment choices on sea days. This is my second, and last, cruise on Holland America. Overall, I would give this ship a D- rating Read Less
5 Helpful Votes
Sail Date: November 2017
2nd time around exact same cruise 4 years apart, after the first we knew we loved the ship, the company the itinerary, planned the 2nd trip, picked the aft cabin on purpose to cruise the canal with a wonderful view...however, first week ... Read More
2nd time around exact same cruise 4 years apart, after the first we knew we loved the ship, the company the itinerary, planned the 2nd trip, picked the aft cabin on purpose to cruise the canal with a wonderful view...however, first week out of dry dock, boarded the ship (3 hours later than scheduled) and pool deck above our cabin closed the first 2 days, sanding and resealing the deck and pool full of deck chairs and tables no bar, again choice of our cabin was for location to pool deck buffet and ability to use outside balcony for canal transit. all work done on pool deck ended up on our balcony, welding rods, dirt and debris daily--10 day trip able to enjoy the balcony 4, if this was not bad enough there was no air conditioning in our cabin the entire trip, when we spoke with the hotel management never got a answer other than we are trying. our room steward finally went to his cabin and brought us up his personal fan to help, we had to sleep with our cabin door open the first 3 nights of the trip to get a little relief, plumbing issues all over the ship , loud drying fans all day and all night, next to last day of cruise, they closed the pool deck again to finish the wood areas of the bar, again should have been done in dry dock, wood stools still tacky the next day so could not sit at bar but wish someone had said something before we did...you get the picture leaving the ship the same confusion and disorganization as getting on, just was not ready for the full cruise of passengers, really disappointed not in itinerary but the company and the way they did NOT handle our issues Read Less
5 Helpful Votes
Sail Date: May 2017
we did in fact enjoy our vacation in spite of the condition of the ship. We were aware of the age of this ship but shocked at the appearance. We have been on many cruises on many different lines but not prepared for this. Dirty and ... Read More
we did in fact enjoy our vacation in spite of the condition of the ship. We were aware of the age of this ship but shocked at the appearance. We have been on many cruises on many different lines but not prepared for this. Dirty and stained lounge cushions on the Promenade Deck, pitted and rusty tables at the back pool and badly chipped and dented cocktail tables in the Crow's Next Lounge (inside lounge). Photos available and sent to both Holland America and Vacations to Go. Both rated this ship a 4.5 even though Cruise Critic gave it a 3.5 and Cruise Line a 3.8 Both defended their rating in spite of seeing the photos. We requested a reduction on our final bill the day of disembarkation and was told that they would take it from the service charge. Confirming the "service charge" was the crews tip money we emphatically declined. The crew had nothing to do with the condition of these furnishings. These items were easily and inexpensively replaceable. After send Holland America a formal complaint we were offered dinner for two at the Pinnacle Grill and a $100 cabin credit ON OUR NEXT CRUISE. Fat chance. If this is how Holland America treats their passengers and personnel we are finished with Holland America. Dining was very slow and entertainment average. We had a balcony and it was find. Our cabin steward was wonderful. I couldn't imagine cheating these hard working people out of their tip money. I can only wonder how many people fell for this trick!!! Read Less
46 Helpful Votes
Sail Date: February 2017
To put this in context, my wife and I (in our mid 60's but still very active) have been on 10 cruises including one European River cruise (Viking). We have used Royal Caribbean, Norwegian, Carnival, and Princess. I would rate this ... Read More
To put this in context, my wife and I (in our mid 60's but still very active) have been on 10 cruises including one European River cruise (Viking). We have used Royal Caribbean, Norwegian, Carnival, and Princess. I would rate this cruise line as best overall (so far) I'll explain, try to keep it concise and try to keep it as objective as possible. Embarkation- we had completed the pre-check in and once we arrived the boarding process was a breeze. We did not stand in line, period. We simply walked up to the check in counter, presented our passport, received our room key and instructions and walked onto the ship. I'll also comment on the disembarkation before moving on to the cruise. The disembarkation too was a breeze. We were able to remain in our stateroom until our color/number was called. We simply followed the signs to get off, gathered our luggage which had been placed in sections that matched our color/ number, walked through customs (no wait) walked off the ship, got on the bus and departed. There was no herding us like cattle into a holding pen, having us wait several minutes, even hours to depart. We were even served full breakfast, not simply a continental breakfast (like we needed to eat again-LOL). The ship- This will be the low part of the cruise, however it is not bad. It was the smallest ship we had been on (excluding the River cruise) and quite likely the oldest. The layout seemed odd and a little getting used too. For example, on deck 9 -right side you could not walk the length of the ship from back to front and go directly into the exercise room. You had to cross over to the left to enter. Also, there seemed to be limited access (number of decks) to the outside (perimeter) to walk around the ship therefore it felt a little restricted. Last, the front desk was on deck one where others were on like deck four. None of these were a big deal, just took a little getting used. The other negative to us (alert- here comes the subjective) they seemed to always be selling you something. Examples- I went to a session in the expertise room that presented itself as a place for information on ways to eliminate knee pain, back pain, hip pain, etc., you get the picture (remember I'm in my mid sixties so these things are important)-LOL. It ended up being a "sell job for "Goodfeet" which I had never heard of but was/is is legit. The other was what they referred to as a "loyality program" which seemed to be a decent deal but it just shows their effort to "sell" you something. Of course there are the shops, the photos, etc., but that was expected. Now for the best, and I'll keep it short. The food was the best -bar none. Service was the best, the bed was the best I have slept on, on a cruise ship. The pillows were excellent, the ship was clean (I did observe some uncleanliness on deck nine toward the end of the cruise). The staff was very accommodating -let me explain. My wife purchased the non alcohol beverage package on day one. She quickly realized that she would not get full value so she asked if she could cancel the deal. They were gracious and pro-rated the refund without question. The excursions were about what you would experience on other cruise lines. Most reviews rate this ship's passengers as "older" in age and we found that to be true. So, if you are looking for a party boat, try Carnival -I'm just sayin. In describing the crowd on HAL I heard the term "stuffy" but I would not consider it stuffy, but rather mature -nuff said. Entertainment while different than the party boat atmosphere was very high quality. Again not high energy but it had a more classical feel than the other ones mentioned above. That is a good thing not a negative. In summary, HAL gave us quality and value more than the other cruise lines we have been on. And yes HAL, if you are reading this I will and already have recommended you to friends, families, etc. Keep up the good work. To all other cruisers, give them a try if you fit the demographics and aren't looking for a party boat. Read Less
6 Helpful Votes
Sail Date: September 2016
This ship was very dated, worn and grubby. It was advertised as being renovated recently but there was no sign of anything renovated at all in all public rooms and cabin. They took extra money from you for everything including bottled ... Read More
This ship was very dated, worn and grubby. It was advertised as being renovated recently but there was no sign of anything renovated at all in all public rooms and cabin. They took extra money from you for everything including bottled water, an extra dish to share for 4 in the main restaurant and other small things that would be free on other cruise lines. The dining was very average and even in the much hyped Pinnacle Grill, the food was ordinary. I ordered a steak which was totally inedible being all fat and gristle. The rude waitress whisked the plate away with a dirty look and no apology. The shore excursions were very expensive and most had to be taken from a tender which meant being there 1-1.5 hours earlier than advertised. The service was average and at times they seemed disinterested in assisting with anything. I would never go on Holland America again under any circumstances. We will stick with the cruise lines we know that will be of a much higher standard for the same or lesser cost. Read Less
17 Helpful Votes
Sail Date: June 2016
First I would like to say that every single staff person, whether in the restaurants, stateroom steward or anyone doing the myriad of jobs on the ship were exemplary. These people work so hard and always have a smile and are ready to help ... Read More
First I would like to say that every single staff person, whether in the restaurants, stateroom steward or anyone doing the myriad of jobs on the ship were exemplary. These people work so hard and always have a smile and are ready to help you in anyway possible. I enjoyed all the performers that were on board and there were several guest performers that were absolutely amazing. Unfortunately this is where the praise ends. The food on the Lido, the buffet style food was hit or miss. Sometimes it was well prepared and very tasty and other times it was overcooked or too salty. There were several times I had to spit food out that tasted bad. I did eventually get diarrhea for two days during the cruise. A few times we ate in the dining room and the food seemed much better. We had an obstructed ocean view room, which meant we were right in front of the lifeboats. I liked the room because we had a view over the boats and the windows let in a lot of light. Too bad we couldn't really enjoy the peace and quiet you should have in your stateroom. For the first 13 days of our voyage there were crews of workers right outside our windows grinding, hammering and chipping away at the rust on the ship. If you have never heard a grinder against metal it is a constant annoying sound. Men were passing our window and there was very little room between the lifeboats and our window so they would bang their harness or tools on the window as they passed. Like I said, I really liked the light coming into the cabin, but with men out there we had to keep the curtains closed for any kind of privacy. When I brought this to the attention (they should have already been aware of it) of the front desk their response was to say they would give us ear plugs. Really, ear plugs, after spending thousands of dollars for an enjoyable vacation their response was ear plugs. Then they gave me the key to another room down the hall to use when there was noise outside our room, but this room also had noise outside, the maintenance crew was working on the entire side of the ship we were on. I asked for a room away form that side of the ship or one on another floor but was told the ship was full. I have been on full ships and this ship was in no way full. I even spoke to another passenger who was unhappy with their balcony room and they were given the option of two other rooms to move into, so that was a lie about not having another room. The issue seemed to be that they did not want to upgrade our room even though they put us in an terrible situation from the beginning. I was also told that the maintenance was not scheduled which is an outright lie, again. I work in the construction industry and there is no way you could not schedule this type of work ahead of time, the crew, the materials, the equipment. So at this point we just had to deal with the inconvenience and try to stay out of the room when they were working. We were told that we would be compensated for this inconvenience when the cruise was over. It just seems like they want to try and appease you to keep you quiet until they can get you off the ship. The ship itself was less than pleasing. even though it said it was renovated just a few years ago most of the areas were old and worn looking. Holland America saved tens of thousands of dollars by performing this rust removal and painting while the ship was in service, instead of putting in dock without passengers on board. When the cruise was over we were offered $400.00 as compensation. I paid over $4500.00 for the entire cruise if 24 days, 13 of which were not pleasant and they have the gall to over this small amount as compensation. Not only will I never take another Holland America cruise, I doubt that I will ever take any other cruise because they, the company, just seem to not care how they treat their customers. Any other vacate related business like hotels or tours would go out of business if they continually treated customers this way, but these cruise company know they have you under their control as long as you are on the ship, what a terrible way to do business. Read Less
2 Helpful Votes
Sail Date: June 2016
My wife and I chose this cruise based on Holland America's reputation for excellence and because of the ports we would be visiting and the excursions available. We explored Copenhagen prior to embarking and particularly enjoyed Tivoli ... Read More
My wife and I chose this cruise based on Holland America's reputation for excellence and because of the ports we would be visiting and the excursions available. We explored Copenhagen prior to embarking and particularly enjoyed Tivoli Gardens. Both embarkation and disembarkation were handled very smoothly. Flex dining in the Vista Restaurant was well done at all meals. Our balcony room overlooked the stern of the ship. Upon our arrival we noticed the toilet would not flush; the lighting in the bedside table lamps was poor; the balcony chairs and ottomans were covered in soot; the balcony was very rusty and also had mould. The toilet was supposedly fixed during our lifeboat drill on the first day. However nine days later due to run-on the bathroom floor was flooded at 3:00 A.M. Ten days after leaving port and although the issues had been reported, the toilet continued to run-on and the temperature in the shower fluctuated between hot and cold. Over the next three days the wake-up call service was inoperable; the toilet continued to run-on and although requested we did not receive our wake-up call. Our thirteenth day brought a notice that the balconies were being flushed to keep them in pristine condition. This was laughable and I reported to the front desk that our balcony had rust; our wooden rail was down to bare wood, and there was soot everywhere. On the fourteenth day during the night the toilet overflowed again. Finally again, a plumber arrived who guaranteed us he had fixed the toilet. The same day the wooden rail was replaced and the balcony painted. Over the next few days we were charged for a bottle of water we had not consumed; breakfast was delivered half an hour early and prior to our wake-up call. On our second last night while leaving Newcastle upon Tyne the door between our balconies blew open and was banging in high winds. It was re-attached the next afternoon. Read Less
1 Helpful Vote
Sail Date: June 2016
We were a loyal HAL customers. Until now. This 12 day Baltic cruise on Zuiderdam turned our opinion of the HAL upside-down. On second day, we wake up by horrible noise - outside of our stateroom ship’s maintenance crew were scrubbing the ... Read More
We were a loyal HAL customers. Until now. This 12 day Baltic cruise on Zuiderdam turned our opinion of the HAL upside-down. On second day, we wake up by horrible noise - outside of our stateroom ship’s maintenance crew were scrubbing the rust of the life boat holders. The noise were so intensive that we can’t stay in the room. After I complained to the front desk, they told me that nothing could be done. They told us that there are no rooms available, so we have to stay where we are. So our vacation was completely screwed up. We end up spending 8-9 hours on-ship time in the library in somewhat uncomfortable chairs. The problem was exacerbated by my heath condition, which requires 2-3 hours of rest time. On the bright side dining in main restaurant was very good. The food was good and the staff was very kind and professional. The entertainment in the was also good - all highly professional artists Read Less
41 Helpful Votes
Sail Date: May 2016
We are in our seventies and used to traveling. We pay for first class and expect good service, but we are not demanding. We are pretty easy-going...but This was about our fourteenth cruise. For ten of the twelve days we had NO HOT ... Read More
We are in our seventies and used to traveling. We pay for first class and expect good service, but we are not demanding. We are pretty easy-going...but This was about our fourteenth cruise. For ten of the twelve days we had NO HOT WATER...for three of the days our toilet didn't work. During one morning the maintenance crew was working on the pipes outside our suite, and we listened to banging for four hours. We were told we could not be moved because the problem was throughout the ship. The cruise began with a gestapo-like safety drill...with the announcements repeatedly threatening that if you did not show up for the drill you would not be allowed to sail with them,. We understand the need for safety drills but not conducted in this manner or tone of voice.. After the safety drill we proceeded to the Front Office (We see why they don't call this Guest Services as on other ships!) Olga greeted us with a frown and the question -"What are you doing here?" We explained we had some questions. She told us we were supposed to be at the drill. We told her the drill was over announcement had been made.. She said, "Well i didn't hear it." We went to another crew member, Iva, who helped us....not a good start. During the United Kingdom passport check, which is done on board,, everything was unorganized with one crew member telling you to do one thing and another telling you something different. People got testy and one man got "in my husband's face" and called him a dirty name.. I was afraid for my husband and asked a crew member to intervene; he just stood there. One of the supervisors, Mario, came over and apologized to the man who had called my husband a dirty name! [He] just kept repeating that we were all there for the same reason. We told him he missed the point. We later talked to [his] supervisor, Liz, and she gave us 'lip service" about how she would talk to [him].( It took her two days to contact us once we had requested to speak with her. ) Our suite was a good sizer but the tile in the bathroom needed new grout, and the whole bathroom needed to be updated...as does the entire ship. On the positive side: Queen and May, the concierges were sympathetic and helpful with all the problems we encountered, and Fendy and Wibi, our room stewards were efficient and pleasant. This was our first cruise on Holland America. Would we take them again...NO It's the only cruise we have taken where we felt like the crew was just going through the motions!.,.,and in some cases downright rude. Certainly not first-class service! Read Less
5 Helpful Votes
Sail Date: April 2016
We chose HAL as we has never cruised with them before. We thought we would try a different cruise line as we have only ever cruised with Princess. A big mistake! What a disappointment! The zuiderdam is in the worst condition that we have ... Read More
We chose HAL as we has never cruised with them before. We thought we would try a different cruise line as we have only ever cruised with Princess. A big mistake! What a disappointment! The zuiderdam is in the worst condition that we have ever experienced. Our first cabin 6072 had wooden wedges inbetween the wall and the ceiling to try to stop the creaking in the ceiling. To no avail....hence we didn't much sleep. When we complained we were offered ear plugs. The bathroom had mould in the shower and the shower bath. The balcony had rust everwhere. As there were no cabins available that would suit on the Caribbean leg we were offered a cabin on deck 5 for the Fort Lauderdale to Copenhagen. That was the next disaster. Major construction work going on all day. Replacing life boat cable. Our floor sounded like we were experiencing an earthquake. They replace a large piece of metal on our balcony. The balcony almost caught on fire from the welding. We are experienced cruisers and have never experienced a cruise like this before. This ship should be called the Zuiderdamned. Read Less
12 Helpful Votes
Sail Date: March 2016
We liked the itinerary, 10 days in the southern Caribbean after a long winter. Have been on many cruises, but this was the first and last for Holland America. On the first day out we had a strong oil based paint smell in the room ... Read More
We liked the itinerary, 10 days in the southern Caribbean after a long winter. Have been on many cruises, but this was the first and last for Holland America. On the first day out we had a strong oil based paint smell in the room starting at 10 am. Called there front desk, couldn't get an answer. When I finally got a hold of some one at the front desk, they sent up an officer to verify, he confirmed and said they had been numerous complaints. This continued for the entire voyage, requiring us to vacate the room every day for 6 to 8 hours. 3 day out got up in the night, no water, plumbing problems, happened through out the cruise. 4th day wrote to the office of the president, got the attention of the front office. They said were sorry, but the ship had to be painted before the next cruise, and would just have to live with it. Food was ok, staff was great, but the ship should have been retired. Buckets in aisles to catch water leaking from the ceiling, urin smell in the halls, back up toilets, not pleasant. Enjoyed the port tours, the islands were great, and people friendly, it allow us to get away from the paint smell for the after noon. Couldn't wait to get off the ship. When I reached out at the end of the cruise, they said sorry, but there was nothing they could do. I WOULD SUGGEST YOU READ OTHER REVIEWS ON HOLLAND AMERICA. Definitely not a cruise line I would recommend. Read Less
9 Helpful Votes
Sail Date: April 2015
From an experienced cruise traveler: STAY AWAY FROM THIS CRUISE LINE Worst cruise ever. The ship was being repaired while sailing. Huge amount of noise. Debris falling on the balcony. Top deck not accessible. Any-time dining ... Read More
From an experienced cruise traveler: STAY AWAY FROM THIS CRUISE LINE Worst cruise ever. The ship was being repaired while sailing. Huge amount of noise. Debris falling on the balcony. Top deck not accessible. Any-time dining restaurant: Running out of food items. Running out of WATER!! Very limited service hours. Scarce number of table attendants. Not enough tables for the number of guests. Entertainment: Very poor quality, not even close to other cruise companies. Very limited number of guest-participation games/contests/shows. Gives you a lot of time to spend in the cabin to think what a mistake you made! Chaotic disembarkation. As a result, many guests missed their flights or train rides. UNBELIEVABLE!! Holland America was contacted for a partial refund due to delivering a one-star trip, when they advertise it as a four/five star cruise. Their response was impersonal and, of course, declining to even discuss the situation... Read Less
5 Helpful Votes
Sail Date: April 2015
We gave ourselves this cruise as a 25th anniversary present. We have sailed on several cruise lines including HAL, our last cruise was great this one was the worst ship I have ever cruised on including those of my navy career. We embarked ... Read More
We gave ourselves this cruise as a 25th anniversary present. We have sailed on several cruise lines including HAL, our last cruise was great this one was the worst ship I have ever cruised on including those of my navy career. We embarked about 1:00 pm and once we got situated we went up to the Lido deck for a snack, there was water everywhere and towels were being used to mop it up. We should have seen it as a sign, we went to our cabin to wait for the life boat drill and found the toilet did not work, it would not work for three days and as luck would have it neither did the shower, we were stuck running around the ship looking for restrooms that worked. I made multiple calls to the front desk soon the front desk began ignoring our calls, I made several appointments with the guest relations manager to discuss our issues but he either sent an underling or just skipped the appointment altogether. starting out in a cabin about 100 ft. from the front desk might lead you to think that we would receive a somewhat higher level of service from them, it didn't. I went to the front desk to complain several times but the staff was pretty clear that the ship had problems everywhere so we should just accept it, on our seventh day our cabin was flooded not from the bathroom but from the galley upstairs, we were asleep when it happened and my wife was shocked by a piece of medical equipment, 7 or 8 cabins were actually flooded, when I went to the front desk they did not seem to our problems to be that big a deal, we packed up in the middle of the night and moved to another cabin, it would be the first of three more cabins we would ultimately end up in. No one ever came to talk to us about damage to our luggage and personal property, the most important thing being the medical equipment which had burned out. Two days after we got settled in the new cabin we got a call from the front desk to tell us that our cabin was ready to be re-occupied, when we refused we were threatened with removal by local authorities They eventually came up with two more cabins for us to move to. The food was for the first 11 days was good in the Vista, there was a substantial quality downgrade during the second 11 days, We had dinner at both Le cirque and the Pinnacle grill, the food sounded good but taste was a different matter either bland or too much salt. We ultimately just spent most of our time at the Lido for meals thank goodness we had so many ports so we got off the ship most days. We went on a number of shore excursions most were OK, three of them were horrible, all were extremely expensive and could have been booked online or ashore far less expensively. In conclusion HAL staff and facilities were a tremendous disappointment for us on this cruise, It was clear from the disdain and lack of empathy on the part of the majority of the staff that that the problem is systemic, the fact that customers are ignored by what few management staff are actually ever present, the Captain who actually stood in front of a group and blamed the passengers for most of the problems and the general belief by the staff that you cannot take any legal action against their company makes it clear we will never ride this line again. The ship had been through an overhaul process for two weeks prior to the start apparently a labor dispute had occurred and so a work crew was brought along to finish what didn't get completed. They worked all over the ship each day which added to the lack of ambiance. It is amazing that a large corporation like this would take a ship that had not been completed during an overhaul process and shake out all of the problems on the backs of it's customers. I can't believe these people actually consider this their business, they are pretty bad at it. Read Less
5 Helpful Votes
Sail Date: April 2015
We sailed on the Zuiderdam (i.e. Sewerdam") on a 22 day cruise beginning April 14th 2015. It was our second Holland cruise (the first was uneventful, but I was not overly impressed). On the bright side... we had 22 days of excellent ... Read More
We sailed on the Zuiderdam (i.e. Sewerdam") on a 22 day cruise beginning April 14th 2015. It was our second Holland cruise (the first was uneventful, but I was not overly impressed). On the bright side... we had 22 days of excellent ports, and the weather was outstanding (sunny, 59 at night and low 70s in the day). The ship should have never sailed. They had an Italian labor strike during the “refurbish” which left the ship half-baked at sailing. We were given keys to our SUITE (6098), and upon entering, the bathroom was locked. The steward said there was no water, but we later found that of the four sewage processing systems on the ship, number 4 was not working. It affected a large number of toilets on every level of the ship. We made new friends as we waited outside the limited public bathrooms that worked (many were affected by the outage). It was not as if we had a clean sparkling bathroom that did not flush, there was human waste in the commode. We were given a key to a room with toxic waste. We were without toilet and water (as were MANY others for a full day, and then interment ant problems with the toilet. The electricity would flip a breaker multiple times a day/night and we would have no lights. They finally found the problem on day 3. Because of ongoing construction, half of the top deck was off limits, which made the stern Lido area VERY crowded. We would leave on an excursion and return not knowing if the toilet would work or if we had lights when we got back. We also had no hot water, and other smaller problems, but when there is no bathroom and electricity, hot water is a minor inconvenience. After day 4 all the toilet problems were fixed (we had one minor 2 hour toilet outage). I spoke to the Captain at the CC Meet & Greet, and he was very arrogant and laughed “That’s what you expect after dry-dock”. (No apologies). I mentioned that when I booked the cruise there was no mention of a post dry-dock cruise, and that I should expect "inconveniences"... like no toilet or water in my suite. As far as the refurbished boat, there might have been new carpet in some common areas (I could not tell), but none of the people I talked to had anything done to their rooms. The room carpet was worn, and the balcony furniture looked like it was original to the ship. The staff was friendly, the food was mediocre. Read Less
2 Helpful Votes
Sail Date: April 2015
We sailed on the Zuiderdam (i.e. Sewerdam") on a 22 day cruise beginning April 14th 0215. It was our second Holland cruise (the first was uneventful, but I was not overly impressed). On the bright side/. we had 22 days of excellent ... Read More
We sailed on the Zuiderdam (i.e. Sewerdam") on a 22 day cruise beginning April 14th 0215. It was our second Holland cruise (the first was uneventful, but I was not overly impressed). On the bright side/. we had 22 days of excellent ports, and the weather was outstanding (sunny, 59 at night and low 70s in the day). The ship should have never sailed. They had an Italian labor strike during the “refurbish” just before our cruise, which left the ship half-baked at sailing. We were given keys to our SUITE, and upon entering, the bathroom was locked. The steward said there was no water, but we later found that of the four sewage processing systems on the ship, number 4 was not working. It affected a large number of toilets on every level of the ship. We made new friends as we waited outside the public bathrooms that worked (many were affected by the outage). It was not as if we had a clean sparkling bathroom that did not flush, there was human waste in the commode and the smell was horrrible. We were given a key to a room that was a bio-hazard. We were without toilet and water (as were MANY others for a full day, and then intermentant problems (2-4 hour outages) with the toilet. The electricity would flip a breaker multiple times a day/night and we would have no lights. They finally found the problem on day 3. We also had no hot water for the first 3 days and other smaller problems, but when there is no bathroom and electricity, hot water is a minor inconvenience. We would leave on an excursion and return not knowing if the toilet or the lights would work when we got back. After day 4 all the toilet problems were fixed (we had one minor 2 hour toilet outage). I spoke to the Captain at the CC Meet & Greet, and he was very arrogant and laughed “That’s what you expect after dry-dock”. (No apologies). I mentioned that when I booked the cruise there was no mention of a post dry-dock cruise, and that I should expect inconveniences... like no toilet or hot water in my suite. As far as the refurbished boat, there might have been new carpet in some common areas (I could not tell), but none of the people I talked to had anything done to their rooms. The room carpet was worn, and the balcony furniture looked like it was original to the ship. We would leave on an excursion and return not knowing if the toilet would work or the lights would work when we got back. After day 4 all the toilet problems were fixed (we had one minor 2 hour toilet outage). I spoke to the Captain at the CC Meet & Greet, and he was very arrogant and laughed “That’s what you expect after dry-dock”. (No apologies). I mentioned that when I booked the cruise there was no mention of a post dry-dock cruise, and that I should expect inconveniences... like no toilet or water in my suite. As far as the refurbished boat, there might have been new carpet in some common areas (I could not tell), but none of the people I talked to had anything done to their rooms. The room carpet was worn, and the balcony furniture looked like it was original to the ship. The staff was friendly and the food was mediocre. Many of the Hollland die-hards were very upset and will abandon their loyalty to the line. Read Less
1 Helpful Vote
Sail Date: April 2015
We got to room 8020 on 4/14 to find no shower head or hose, inches of brackish water in the bathtub, broken bars in medicine chest and no curtains at all.SO NOT READY FOR PASSENGERS. When I called to ask for curtains, I was told there were ... Read More
We got to room 8020 on 4/14 to find no shower head or hose, inches of brackish water in the bathtub, broken bars in medicine chest and no curtains at all.SO NOT READY FOR PASSENGERS. When I called to ask for curtains, I was told there were none. All 3 were remedied by 9 PM as we lay exhausted from our trip from LA to Rome that day. Our stateroom steward, Made, helped get the room fixed that first day and did an excellent job throughout the cruise;but why wasn't the room ready? The hot water didn't work in shower at all first week. Toilet in our room and public areas worked sporadically during 3 week cruise, but worst the first 12 days. Once the shower worked, the tub never drained properly so I was sliding on the safety mat in tub through every shower. I called twice to ask that this be fixed. The loud noises and awful smells often went from 6:30 am until 9 at night including weekends. This was not the trip we signed up for. There was no Crow's Nest. Closed for construction until 4/24 even though we didn't know this until we boarded. The 10th floor Explorer cafe and library were also closed and opened later in the cruise. There was constant construction noise: pinging, banging and sawing which was especially bad the first 12 days and continued to make our room and the mid Lido deck seem to be a construction site. All this was accompanied by sewage smells on most floors mixed with paint, lacquer and other solvent smells on the 8th, 9th and 10th floors...extreme HALitosis. When I saw the Captain inspecting some of the construction work on the 10th floor, I explained that I was feeling sick with my throat closing up from the fumes. His response was that there's always painting going on on a ship. When he met with the passengers in the first few days of the trip, we were told not to bring up any of these issues. We knew that the ship had just come out of dry-dock, but we made the false assumption the the ship would be passenger worthy...the two day labor strike the captain kept mentioning doesn't explain their decision to have us subjected to a floating construction site as they built rooms and an elevator on the 10th floor. Many had it worse than us and I only took my journal of unfortunate events downstairs after the chaos of the first 11 days subsided. All on board got $200.00 each for their inconvenience and we got an additional $350. after our meeting. I would gladly exchange these sums for the cruise I had expected. What happened to this company? During one of my calls to the front desk, when I mentioned that I thought this ship was not passenger ready the first 12 days, the employee said "I agree with you 110%." We had two other lovely cruises with Holland America, but you can understand that they truly ruined more than half this cruise and we will be telling everyone we know and not cruising with HAL again. I had to average some ratings below since some were unavailable most of our cruise. The emergency drill on the first day was the most chaotic we've experienced. Many of us were at our stations as instructed at 3 on level 3 when at 3:15 the captain announced people should be in their staterooms ready to move to level 3. The crew did their best under the circumstances, but it was a mess. This was true for both 11 day segments. The itinerary was fantastic and we loved our tours. Amazing places and guides. Also, it was a great pleasure to leave the noise and fumes on the ship. Sadly, we had planned this dream trip since last year and clearly HAL had not! Read Less
Sail Date: April 2015
This company understaffs their ships. Not enough crew members to serve the passengers properly. The ship sailed before dry dock repairs were completed (we found that after the ship left port!). Repairs were done while sailing. Loud ... Read More
This company understaffs their ships. Not enough crew members to serve the passengers properly. The ship sailed before dry dock repairs were completed (we found that after the ship left port!). Repairs were done while sailing. Loud noises. Debris falling in balconies. No access to top deck. Limited view balcony not disclosed at time of booking, but charged full price. Any-time dining restaurant running out of food items! Running out of WATER!! Very limited food serving hours. Only two attendants for roughly one hundred and fifty restaurant chairs. The entertainment was worse than a two-star experience. Contacted the company for a partial refund, well deserved, but were given lame excuses, no refund. Seriously, try other cruise companies!!! Read Less
2 Helpful Votes
Sail Date: September 2014
We had a most disappointing cruise on the Zuiderdam. Firstly we were given Cabin 4034, a balcony which had a solid steel plate from the railing to the floor. Vision from the tired balcony furniture was nil. Next the food was VERY poor and ... Read More
We had a most disappointing cruise on the Zuiderdam. Firstly we were given Cabin 4034, a balcony which had a solid steel plate from the railing to the floor. Vision from the tired balcony furniture was nil. Next the food was VERY poor and barely warm. I got food poisoning from the shrimp cocktail and/or crab cakes. My husband decided that they couldn't stuff up cooking a steak. Wrong! His medium steak was so rare it bled blood on the plate, but the medium-rare was well-done. The cafeteria was a feeding frenzy, with fingers being poked in the serving trays.The bedding was inadequate - 1 thin sheet, a thin scuffed polar fleece blanket and another thin sheet for a bedspread. I rang for a warm quilt but was told there weren't any but I could have another polar fleece. We slept with our coats over the bed. I sent a letter of complaint to Holland America but hadn't heard from them 6 weeks later. I sent an email and received a standard response. If you have the chance, do not go on this ship. Read Less
Sail Date: August 2014
We drove to Seattle from our home and took the " quick bus." From Seatac. No issues. Pre cruise we stayed at the Pan Pacific hotel. Great location. Right over the cruise terminal. Terminal. Ask for a view of the seaplane and ... Read More
We drove to Seattle from our home and took the " quick bus." From Seatac. No issues. Pre cruise we stayed at the Pan Pacific hotel. Great location. Right over the cruise terminal. Terminal. Ask for a view of the seaplane and convention center when you book this hotel. Hotel. Our bags were taken from the room. To the ship . We were in a Neptune suite so we went down to embark at 1030 am. Easy breezy through Customs and check in. We waited till 1130 and then boarded and went to our rooms. Areas for improvement Neptune suite Two soaps in bathroom when there are two sinks and soap holders Put the Landry forms and bags in the room every day. Every day we had to ask. Pillows on the couch were spotted Bathroom counter tacky Ship Some public rooms tackily some very nice. Public bathrooms in odd locations and hard to find. Don't clean right before shows when people want to use them. Canneleto a miss. Very slow service. No atmosphere. Food not as good as Lido deck. Tours More Signs telling what deck is get off deck More signs for tours off ship Tour to Mendenhall glacier too long at glacier when raining. Two hours Center too small.. Tour bus pickup a mess Trip on white horse railway a bit Scarey if you don't like heights. Big safety issue Get on ramp at Skagway was at too high an angle due to tide. One hour after mentioning to three people i was finally told that the tide would start going down in ten minutes. One hour later other passengers said that it was still too steep.. Finally it was lowered to a lower deck. Positives Mdr Mdr food quite good.. ( I am not a foodie.) Waiter good .. Quick..after first night Beautiful table .. 26 on upper vista restaurant Lido food Actually the best buffet we have seen. Lots of good choices. Pinnacle grill Our dinner there was very good! Neptune Suite Things fixed quickly, bathroom light, balcony door key. Temp in room fine. Neptune lounge attendants very nice.. Especially Doris. We.didn't use much as our room was on another deck. I left a designer ring in the ships shop as I was trying on other rings, Doris facilitated its return to me. I was very impressed. Room well appointed. Lots of storage. Room service on time. Free laundry was good and even got a bad red wine stain out of my husbands shirt. Other staff The customer service manager was nice. Cruise director, Dave, was very good. We loved trivia. It wasNot so competitive as prizes were minimal and thus it was more fun. The captain, John, was very charming as was his wife who lead the "behind the scenes" tour. (Actually he was one of the most charming and fun captains we have ever had. Ironically worked for another of the best.. Halle Gunderson. ). Entertainment We loved the talk with the captain the first morning. The "Behind the scenes tour wonderful". We got to spend a lot of time with the captain. Recycled Percussion outstanding! The rest of the entertainment was of the normal cruise ship caliber. Weather Leaving Vancouver was gorgeous. First day at sea cloudy most of the day. Juneau cold and rainy. Skagway warmish and partly sunny. Glacier bay rainy and foggy. Ketchikan warm and full sun. Last sea day partly rainy and foggy the whole day. Arrival back in Vancouver.. Cloudy. Be prepared for every kind of weather. Don't expect sun and you won't be disappointed. Clothes Pretty casual. Jeans in the dining room except the " formal nights " Everyone tidy. Very few tuxes. Biggest oops... Our " inside passage trip" was not all inside passage! The second night was in open sea, as fifth night and last day. Bring your seasick medicine as it was rough in the North Pacific after we left glacier bay. According to staff this is the usual route so be prepared. Especially at the end of the season. Read Less
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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