Sail Date: June 2019
After 14 cruises with this storied line, I was disappointed with the Copenhagen-Copenhagen sailing that stopped in Norway, Iceland and Scotland:(Lerwick, Inverness were pleasant surprises) All the ports met expectations and more. ... Read More
After 14 cruises with this storied line, I was disappointed with the Copenhagen-Copenhagen sailing that stopped in Norway, Iceland and Scotland:(Lerwick, Inverness were pleasant surprises) All the ports met expectations and more. Holland's receptions had no music; first ship I've been on that had no orchestra; no appetizers, Bloody Mary's had no celery. B-B King's seemed to forget that they were there to play jazz and blues, not 90% rock n roll or whatever it took to get people on the dance floor. If it hadn't been for the Lincoln Center classical performers, there would have been No entertainment. There were no production shows, only a comedian, some signer and a local group that got on in Iceland for one evening that no one understood them or their music. There was an abundance of food that was either tasteless, undeterminable or the chef was left to make whatever he/she wanted. Salads had mushy substances instead of recognizable products(tuna, chicken)???pizza slices had virtually no cheese on them; sandwiches consisted mostly of bread, mayonnaise and mustard(cold cuts, chicken or salads composed less than 10%.) Hardboiled eggs served in room service had turned gray from age. I'd rate the food OVERALL: one level below fast food! Excursions were pricey and in one instance one bus had 64 people on it with one guide in Iceland. Needless to say, it was not worth it! The ports sold themselves in terms of their beauty, offerings and ability to get around on your own. I would recommend future passengers secure their own tours. Disembarkation was efficient and could not come fast enough. Read Less
1 Helpful Vote
Sail Date: May 2019
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar ... Read More
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar levels of service. Sadly that wasn't the case. The embarkation from Copenhagen was managed well as was the disembarkation. We only did the 14 night section of this so we started and finished in Copenhagen. The cabin we were assigned was balcony cabin 7036 and while it looks good on the ship plan it is as noisy as hell. There is a crew access door immediately opposite the cabin door so all crew movements at early hours can be heard through what seems to be a paper thin door. Most staterooms are relatively soundproof when you take into account the white noise from the air conditioner / heater. People conducting conversations nearby in the hallway honestly felt like they were about to enter our room and could be heard clearly. It didn't help that the neighbour on one side had their tv at an audible volume until 11pm most nights and the other neighbour had room service delivered every morning at 7. The latter was a guaranteed wake up call as we heard the steward knocking and calling out room service every morning. I've had issues with rooms (plumbing or air conditioning faults) in the past where we were moved to another room but in this case they only had worse rooms (disabled which had no storage or a room adjacent to the lifts). We asked them to run some foam around the door to stop noise entry but that was done in a half hearted way and made no difference. At that point customer service ended. When we were on the Westerdam the food was so good I was advising people to switch from Azamara to HA. The food on Zuiderdam could be described as average at best. I have honestly had better meals in pubs and only one meal stood out over the 14 nights. Not sure if it is a new policy but breakfasts in the dining room didn't have pastries being offered and you had to request them. Even when you did request them you were offered a small selection in a bread basket. When I asked for a specific pastry I was told they didn't have them and yet when I walked upstairs they were in the Lido. The service in the dining room was good at a personal level but horrible at a systemic level. They would be nice as pie but forget to return with items you had asked for. Or they would bring two courses at the same time so one got cold. Or if they didn't do it that way they would serve the second course which had been sitting under a heat lamp and was baked dry and crispy. Think Swedish pancakes bain maried to a crispy tough mess. The ship is the oldest of the vista ships and it really looks it. Only two years older than the Westerdam and yet it looks very tired. Broken windows on upper decks and lift shafts and lots of clouded or water filled double glazed windows on lower decks. Not the end of the world but it spoke of the lack of effort evident in everything else we experienced. Instead of Holland America meaning a level of quality it reeked of cost cutting. As I said the itinerary was brilliant. We did Copenhagen, South Queensferry, Invergordon, Kirkwall, Stornoway, Belfast, Dublin, Cherbourg, Zeebrugge, Amsterdam, Oslo and back to Copenhagen. Shore excursions are notoriously overpriced but they come with the guarantee that the ship will wait for you if the tour goes pear shaped. Fine if that is your worry. We don't use them because they are so pricey. At two ports we paid for a taxi and did our own thing for less than the cost of a per person ship transfer. That speaks volumes about the HA penny pinching IMO. I don't sail for the "enrichment activities" or the casino or shows or fitness and am happy reading a book watching the world go by with a drink so my average rating on all reflects that. With what we paid per day I'm thinking next time I'll find the extra and go with Azamara because If this was indicative of how they are headed I fail to see any difference in quality between them and the cheaper brands under the Carnival banner. Read Less
4 Helpful Votes
Sail Date: March 2019
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the ... Read More
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the cruise and friendly. Service in the Lido Market was quite remarkable as compared to the dining room where if you arrived 45 minutes late, you weren't served. This is in light of the fact that the next seating was 2+hours away. Instead you're relegated to the open dining and wait another hour to be served. The quality of food throughout the ship started out very good and progressively deteriorated day to day. Squash and red peppers were mixed in everywhere and it was apparent that nothing went to waste because it kept turning up. Horrible combinations like sweet potato and apple soup! Except for pizza, there was no quick food available at dinner-anywhere. All of the food was portioned out by servers and you basically had to beg for extras. Very little cheese offering and no antipasto selection. Black olives only and dished out by the teaspoon. Off ship, the excursions were overpriced and undervalued but that seems to be industry wide. Tired of hearing guides lament how poor they are and rely on our tips. Guest entertainment was good but the "house" shows were quite boring. Read Less
2 Helpful Votes
Sail Date: March 2019
Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance. When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not ... Read More
Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance. When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not allowed to board the ship. The passport cards would not work, so if you are planning a cruise that requires a passport do not get the passport card and note you can not fly internationally with the card. Holland America does not post passbook cards are not accepted for international cruises. There were a least 5 couples that had this issue and were not allowed to board. If this situation happened with just myself and husband we would have cancelled and got 100% refund for the cruise. This totally ruined the cruise for us. We had to go to Miami Passport Agency the next day with a 8 hour wait for emergency pass port book, then fly to Aruba to catch the boat there. With hotel expenses, fees for the pass books, air fare $1600 later. We got assistance from the Port Director not Holland American. It was on a Sunday and you could not get a hold of anyone at HAL. It was very frustrating. The Port Director was fantastic, she told us step by step what to do, so we follow her directions to the T. She called us everyday to check our progress. We did not hear one word from HAL, at that point they had our $6,000 and did not care at all. When we got to the Port at Aruba we still were not listed on the manifest to enter the ship. We had to wait for the Port to get all the information to them. Never again will we cruise with HAL. The ship was clean, the crew was fantastic but the management at HAL could care less once they got your money. Buyer beware. Also make sure you check your bill after the cruise.We found discrepancies, so unless you check thoroughly you will be billed for additional items or not get refunds from drink cards. Also we were charged $14.50 per day for gratuities that we were not aware of. I felt like we were nickle and dime for everything. Just include it in the cruise price. Holland American totally ruined cruising for us in the future. Very sad because they were a great company 6 years ago. I am a very positive person and I always shake off any hurtles I experience, but this one was more than I could gut. Aruba was beautiful, safe, very friendly and the family had a great time there. We will do a family vacation there. Please be very aware if you plan a cruise with HAL. Read Less
1 Helpful Vote
Sail Date: February 2019
We have always wanted to see the Panama Canal, and this cruise checked all the boxes. We embarked the ship at Fort Lauderdale, the process was quick and efficient. We went to our room, cabin 5013, dropped our carry-on and proceeded to the ... Read More
We have always wanted to see the Panama Canal, and this cruise checked all the boxes. We embarked the ship at Fort Lauderdale, the process was quick and efficient. We went to our room, cabin 5013, dropped our carry-on and proceeded to the Lido deck. On our Alaska cruise, we purchased the hydrotherapy spa; we again purchased the hydrotherapy spa on this trip. After our muster station and safety review, we departed from Fort Lauderdale on time. Our overnight sale was smooth and uneventful, we decided to eat at the Lido restaurants as we had been traveling since 2 AM. There were a lot of options to choose from. We arrived at the Half Moon Cay, Bahamas on the second day and took a tether to shore. We purchased a Clam Shell Lounge, a good Investment to have a shaded area during the day. After a full day on the beach, we returned to the ship. We enjoyed dinner in the main restaurant; we purchased a bottle of wine, if you do not finish the wine, the will cork the bottle and provide it to you at any restaurant on board. The next day we were at sea and enjoyed the day at the hydrotherapy spa and exploring the ship. The next day we arrived in Aruba, we booked the CATAMARAN SNORKEL & BEACH GETAWAY. An enjoyable experience. We returned to port, and my wife said she wasn't feeling well. We returned to our cabin, and my wife fell ill. By the late afternoon, she was in full gastrointestinal distress. We had planned a dinner on the island, however, due to the gastrointestinal illness, we were unable to visit the island. The following day, we arrived in Willemstad, Curacao, we had planned to go on the CURACAO BEACH EXPRESS, my wife was quarantined to the room and insisted I go by myself. The resort location was beautiful and I was able to do some snorkeling off the beach. I return to the ship and again tended to my wife. Another day at sea and we were unable to use the hydrotherapy spa due to gastrointestinal outbreak on the ship. We learned the ships was in the midst of a novirus outbreak; many passengers were affected. I too became ill, experiencing vomiting and explosive diarrhea. Day 7 brought us to the entrance of the Panama Canal. Fortunately, we were cleared and we're able to enjoy our THE CANAL EXPERIENCE FROM GATUN TO COLON experience. Our guide was excellent and we spent time in Old Panama City and time at the Gatun Canal. On day 8, we arrived in Puerto Limon, Costa Rica. We booked the Jaguar Rescue and Rain Forest trip. An excellent trip and extremely rewarding. The tour guides were extremely knowledgeable and patient. We returned to the ship. We arrived 10 minutes before the scheduled all aboard timeline. The next two days were at sea and we're less than optimal. During our trip, we were unable to participate in the gala dinners and lost several days of enjoyments due to the novirus outbreak. Buffet were restricted; one morning, we waited 20 minutes for toast. That same evening, 30 minutes at the pasta bar in the Lido. On the last night, the Lido Bristo ran out of shrimp and beef tenderloin. Never have we experience this on any other cruises. The Alaska cruise on Holland America was the exact opposite of this trip. The thermal spa package was an additional $306 for 11 days, due to the novirus outbreak we were unable to use the package for 6 days due to quarantine. No refunds or credits were offered. We made the best of a bad situation; our memories of our Panama Canal cruise will be of gastrointestinal destress and many trips to the washroom facilities. I'm not sure how many people were affected by the outbreak, i did drop off my questionnaire at the medical center and there was approximately 30 people waiting for assistance. Read Less
Sail Date: January 2019
The food was worse than you could imagine -- think truckstop, then go three grades lower. The problem is the sourcing of their ingredients -- EVERYTHING loaded up for an 11 day cruise in Ft Lauderdale and frozen or refrigerated, and ... Read More
The food was worse than you could imagine -- think truckstop, then go three grades lower. The problem is the sourcing of their ingredients -- EVERYTHING loaded up for an 11 day cruise in Ft Lauderdale and frozen or refrigerated, and NOTHING brought in fresh from ports visited, as I've seen on many cruises. Rancid looking shrimp, overcooked dried out chicken, beef you can't cut, slimy BBQ chick at island stop, flavorless bland food, and RECYCLED ingredients constantly -- leftovers are used for 2-3 days. Fruit unripe and flavorless. Flies all over the saladbar ingredients. Only good thing was bread. We had to eat at ports just not to lose weight. I saw things that should not be in any restaurant or ship (I've taken 38 cruises so I know). It's not the staff (which was wonderful) -- it's the company and their rules to put as much $$ on the bottom line by reusing food. Cheating practices -- We were supposed to get a credit for an excursion we did not go on. We are still waiting for this credit 28 days later. Poor entertainment, and nothing to do during the day that didn't lead to you buying something. Read Less
3 Helpful Votes
Sail Date: January 2019
My wife and I had been planning this cruise for several years to celebrate our 43rd wedding anniversary as well as her completing her PhD. We had booked an ocean view cabin on Deck #1. We did not find out until out first night that we ... Read More
My wife and I had been planning this cruise for several years to celebrate our 43rd wedding anniversary as well as her completing her PhD. We had booked an ocean view cabin on Deck #1. We did not find out until out first night that we had a cabin under the B.B.King nightclub! Could someone please explain to me why a cruise line would put passengers in a cabin under a noisy night club! We complained to Guest Services several times and finally we moved to another cabin. 4 nights of a 10 night cruise spent in a cabin we could not sleep in! GRRRRR! I wrote to Holland America corporate customer service after the cruise to express my displeasure with their accommodations. They offered us $500.00 in Ship Board credits on our next cruise. So in order to avail ourselves of their offer we have to spend several thousand dollars. Not a good option. We also booked a Romantic Getaway Package. We were supposed to get complimentary pictures, casino lessons and credit at the casino, as well as flowers, sparkling wine, (upon entering our cabin on the first cruise day) and chocolate covered strawberries in our cabin. The wine was not chilled. We were told the florist was running behind. In order to get the pictures and the lessons and credit at the casino the letter with the package was not accepted. We had to go back to Guest Services and get a card showing that we should receive the services. We ended up doing this over several days as we tried to get our package services. So, basically we went to customer service on a nearly daily basis. GRRRRR! Holland America had many opportunities to make things right. Many of the onboard staff did a commendable job trying to resolve these problems. Corporate could have done a better job. The dining room staff and the Green House spa staff were great. The excursions were good. Overall I would have to say that when a problem arose the onboard staff tried to make the situation right. Holland America Customer Relations - Not so much. Read Less
8 Helpful Votes
Sail Date: December 2018
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of ... Read More
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of you!!! However, Holland America Ships are severely lacking customer service, acommodations are poorly described. The cabin layout was terrible and considering this was a Holiday cruise, it severely lacked festive activities, entertainment and decorations. We were advised by Holland America the Zuideram Veranda Cabins accommodate 3-4 passengers. We had 3 in our cabin. However, to accommodate anymore than 2 passengers, access to the veranda balcony and bar fridge are "completely blocked" and they had to "remove furniture" from our cabin to make room for the 3rd person for the entire cruise. I guess the 4th person would have had a caught on the balcony because there is absolutely no room for a 4th person. This was extremely disappointing when we had paid the extra $2,000 to have a balcony cabin but couldn't access the door to get out onto the balcony. SAVE your money a book an Ocean View or Interior Cabin for a much lower rate. The Ship's Customer Service Relations were not helpful in providing any alternative nor compensation for the extra cost we paid to have a balcony we had no access to. There were minimal Christmas decorations throughout the ship not making it feel very festive for a holiday cruise. Santa came aboard the ship to visit the 40-50 children on board and gave them all a dollar store gift that broke within the day. We expected much more for a Holiday cruise considering the inflated cost for a cruise during this peak time. We would never consider Holland America for future Holiday cruises. PS to Smokers: there is only 1 smoking section on board and they refuse to let anyone smoke prior to the ship leaving port. It was a long 6 hour wait from the time we boarded to leaving port. Read Less
7 Helpful Votes
Sail Date: November 2018
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we ... Read More
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we slowly discovered that Holland Americas cruises are a mere shadow of what they used to be. The ship itself is still beautiful and as always the crew are always ready and eager to please. I could not have asked for more as far as service. Sal and Donny, our room stewards were the best I've ever had! And every single service person was fantastic. Now the not so good to bad. There was constant maintenance going on. Buzzing and drilling, sometimes at 8 or 9 am! At one point they were treating the wood where the pool is at the height of the day when people were sunning and swimming and the stuff they used had a strong chemical odor. Unacceptable! I know stuff needs to be done, but I have never been on a cruise where it was constant and interfered with the cruise enjoyment. The Lido Deck seemed to always have stations closed so the food variety was limited and it was closed way more than it should be. The food was for the most part just okay. Sometimes it was great, but for the most part it was mediocre to tasteless. The dining room food was the same. Nothing to write home about. In room dining was a challenge. Especially at night after 12. We would sometimes be put on hold for 15 minutes and then just give up. We were told that there were only 2 people on at night, one preparing, one delivering! Are you kidding? 2 people to service a ship with almost 2000 people! Again.....unacceptable! During the day it was pretty much the same offering of things to do day after day. And I was not at all happy that any activity we chose seemed to be a commercial promoting something to buy. I went for the morning stretch and was asked to do an imprint of my feet. The stretch (it was very good) turned into a commercial for the product Goodfeet! Anti aging talks were commercials for skincare. They even do botox and fillers! And teeth whitening! Oh brother! My sister got 2 massages and that is because the masseuse was incredible. I had a sample when I got a mini neck and head massage. Yes, they were fantastic! The casino staff were wonderful and helpful. Daytime activities were pretty repetitious and boring. The computer "expert" was anything but. Now to the entertainment.........or lack there of....... I don't know who came up with the idea of "The Music Walk", but they should be fired. Night after night it was the same. The BB King Allstars, were very good, but every night they played the same songs and by the middle of the cruise you could tell that even THEY were bored! And that was the only choice for dancing. One club. The Classical musicians were fabulous and did play a variety of offerings. Then we come to "Billboard Onboard" featuring something I assume was supposed to be like the movie The Fabulous Baker Boys, with 2 Baby Grands face to face. Unfortunately their voices and playing were mediocre at best. The singing was pretty bad, so off key and not just a little. I will say that the crowd, which as I mentioned in the title of this review were an average of 70+, seemed to really like them. I just couldn't get past the poor vocals. And finally we come to the Mainstage entertainment. The Ship Singers and Dancers were sub par. The 3 vocalists were just not good. The shows were boring. The female singer had zero passion and sang off key consistently. One of the male vocalists was okay, the other one was also off key a lot. 2 of the dancers were fantastic and full of passion and enthusiasm, the rest of them could have phoned it in. So mechanical! Such a complete disappointment! The guest entertainment was a mixed bag. Island Magic Steel Drums were superb! I absolutely loved them! Thomas John, the comedian was side splitting funny. Love love loved him! I was so looking forward to the magician and so, was a bit disappointed. He was okay, but his delivery was awful. He would preface each trick or illusion by telling us how great it was going to be or how we were going to be talking about it the rest of the night or the cruise for that matter. Really? He laughed at his own jokes which were far from funny. I will say that some of his illusions were good and his little dogs were adorable. Also, there were no passenger participation activities! Specifically a talent show. This was the first cruise I was on where they didn't have, at the very least, Karaoke! What a complete bummer! Our Shore excursions, two with Holland, two with vacations to go were great. I will not be going on another Holland America Cruise, even though my Mariner status went up a notch. They have gone so far downhill. They are nothing like I remember. They have gone from 5 star to 2 star. Everything but the incredible service of the crew has suffered.They have become a series of commercials for various items for sale. My next cruise will be on Royal Caribbean or Celebrity. Read Less
4 Helpful Votes
Sail Date: August 2018
We are definitely not going on HAL cruises again , neither recommending HAl to my friends. This cruise has been a big disappointment to us, and from what I've heard around, to other travelers, as well. The main reason for us to ... Read More
We are definitely not going on HAL cruises again , neither recommending HAl to my friends. This cruise has been a big disappointment to us, and from what I've heard around, to other travelers, as well. The main reason for us to choose this cruise was its itinerary, but 3 out of the 10 stops were canceled. Sure one cannot fight weather conditions, but I do have my doubts about how necessary was the cancelation of St. John's. The alternative entertainmet activities offered to us ,in place of visiting St. John's and during the 3 days we were detained on board and in Akureyri , were miserable :A ping pong game, a lecture and a large screen movie ?! The stop in Djupivogur was added without prior notice, so the only available excursions were with the ship's EXC, for outrageous prices of around 300$ per person. One lady on board said that everything on the cruise seems "nickeled & dimed". She also spoke about the crew selling water in the gangways , and said that in her opinion , when a person buys an excursion for 250$, he expects to get a complimentary bottle of water. In the pier change one can see another example of this "nickeled & dimed" approach. The change created a problem to many guests that planned on arriving to Manhattan. HAL felt obliged only to guests with transfers booked through HA, as it was written in the notice: "guest with independent arrangements will need to plan accordingly" In my opinion a respectable company should have taken care to bring everybody, who needed, to Manhattan. When HAL finely organized bus shuttles t Manhattan the charges were 30 $ per person. We paid for a taxi to Midtown Manhattan 42$ (tip included)! Read Less
3 Helpful Votes
Sail Date: April 2018
We took this 11 day cruise because of excellent experience on the Westerdam a few years ago. This was our "bucket list" trip through part of the Panama Canal. Unfortunately, this is one of the oldest ships in the HA fleet and ... Read More
We took this 11 day cruise because of excellent experience on the Westerdam a few years ago. This was our "bucket list" trip through part of the Panama Canal. Unfortunately, this is one of the oldest ships in the HA fleet and most passengers complained of the motion sickness which has never bothered us on several cruises before. We observed that by the end of the trip there were at least 20 passengers wearing leg braces due to falls. Remember this cruise caters to mostly 60+ passengers. Perhaps the stabilizers were not functioning properly, but the ship constantly swayed so much that it caused the beds to actually twist while we were sleeping and the walls squeaked. This ship suffers from metal fatigue and many other shortcomings in spite of a muti-million dollar partial upgrade. Many corridors had dryers running the entire trip due to plumbing overflows. We were waiting to enter a theatre and water was dripping on us. We could not use the entire Promenade deck for a daily walk because part was always under maintenance. There have been many cutbacks since our last fabulous cruise with HA. For example, stop in Half Moon Cay was a full day now a half day, gone are the live bands on the pirate ship. No more champagne greeting when embarking except a glass of juice. Breakfast menu in the room cutback on the variety with charges for some items. Parade of staff in the dining room - gone. Lower quality of entertainment overall although we enjoined a few entertainers in the theatre very much. The 10th floor entertainment lounge gone and converted to a high pitch sales lounge for future cruises. There are many more shortcomings which are too numerous to mention. Food quality and variety was generally very good. It seems HA charges for just about everything extra. All the shops on board are boring strictly jewelry and clothing mostly for women. The Microsoft courses were excellent. I should mention we were charged $130US extra after disembarkation when we arrived home. HA accused us of taking the bath robes and towels that were left in the bathroom. It took almost 8 weeks and 3 calls before we were reimbursed. Apparently, this is not an uncommon practice these days. We recommend if you insist on taking HA cruise don't go use this ship. It should be sold off. Read Less
4 Helpful Votes
Sail Date: December 2017
We like cruising and had the opportunity this year to cruise over Christmas - looking for R&R, we chose the Panama Canal cruise which had a number of sea days. Staff were always pleasant but it was 50/50 as to whether a request ... Read More
We like cruising and had the opportunity this year to cruise over Christmas - looking for R&R, we chose the Panama Canal cruise which had a number of sea days. Staff were always pleasant but it was 50/50 as to whether a request would yield a positive result - perhaps a language problem but it felt more like a management decision to not give staff any discretion in dealing with guests. The biggest issue was the very lack lustre food - dining room- not worth the time needed to have a very mediocore meal. The Lido - not many healthy fresh options - lots of low quality cuts of meat, lots of carbs, lots of overcooked vegetables. Canaletto was the best combination of service and food. BB King Blues club best entertainment option for us not much else of interest. We went to a couple of shows in the theatre and had the pleasure of being dripped on from the ceiling above one of the nights. If price is your main determinant - this is probably an OK cruise choice - I'd rather pay more and have a more interesting and enjoyable time. Read Less
4 Helpful Votes
Sail Date: November 2017
We chose to cruise with Holland America because their advertising would have you believe their standards are superior. We were able to board fairly early - around noon, I believe, and probably could have boarded sooner, had we been able ... Read More
We chose to cruise with Holland America because their advertising would have you believe their standards are superior. We were able to board fairly early - around noon, I believe, and probably could have boarded sooner, had we been able to arrive earlier. The saving grace of the cruise was the service - from housekeeping to dining to laundry - those probably benefitting the least, financially, are the redeeming quality. The Zuiderdam was launched December, 2001, our understanding is that it was renovated (at least in part) in 2015, and we are told it was in dry dock for 2 weeks shortly before our cruise began on November 15, 2017. We had an aft stateroom - the balcony was quite large; however, the condition of the glass on the balcony, the painted surfaces, the view of the condition of the balconies below, and the garbage that flowed by on our balcony each morning made for a very unappealing cruise. We alerted our cruise consultant and provided pictures. While we did not receive a response from her, we were visited and contacted several times by housekeeping managers who were very apologetic. So, she must have forwarded our e-mail to someone. The managers sent flowers and invited us to lunch at Pinnacle Grill. Their gestures were very much appreciated. They also did their very best to remedy. It's important that I be clear here - I'm not 100% certain of a cruise line's hierarchy, but this does not seem to be a housekeeping issue. Our steward and his immediate superiors could not have been more kind. This seems to be more of a maintenance and investment issue. Once we realized our steward was being given more work as a result of our complaints, we started to make sure everyone understood how hard he was working, and that our complaints were not related to his efforts. The cruise line should not hind behind sub-par conditions and make housekeeping accountable. The remainder of the stateroom was mostly as expected, with the exception of the restroom. The tub and sink had structural cracks, and the faucet and drain were significantly pitted. We walked around the top deck the first day - all painted surfaces were in bad shape and the condition, generally, reminded me of a ferry - not a cruise ship. We tried to utilize the basketball court, but didn't stay long because there was an odd odor. The interior of the ship also had an odd odor - more than musty - and many of the carpets were stained. I might suggest that Holland America spend more time detailing in between cruises, instead of turning things around in a few hours and starting the next cruise. The crows nest - one of the areas that supposedly received significant renovation while in dry dock - is quite nice. It seemed new and had a good layout. Additional comfortable seating would be helpful, but that may be more preference than criticism. A huge disappointment here was the cracked glass - there were probably 4-5 broken panels of glass that not only obscured the view over the bow, but also allowed rain into the newly renovated space (buckets were appropriately placed). The panels appeared to be double-paned and one had water caught in between that would go back and forth each time the ship rocked - interesting at first, and then a distraction. We found dining on the lido deck to be unpredictable. The shades were often pulled during times when the schedule indicated the areas should be open. While enjoying breakfast in the dining room (not the lido deck), we were approached more than once and offered bottled water for $1.95/bottle. There are 2 pools on the ship - each has a published capacity of 15. One of those pools is on the deck where smoking is permitted. The ship has a capacity of 1900+ passengers. We were in line to book an excursion one morning and were eventually turned away because the staff was required to help with the excursions leaving the pier shortly. We were asked to come back later. This was frustrating - we had already waited, and is it too much to ask for Holland America to hire 1-2 additional excursion professionals? On a separate occasion, we had been told we could book an excursion up to 15 minutes before an excursion left the pier - when we attempted to book approximately 30 minutes before an excursion departed, we were unable able to locate any Holland America excursion personnel at the pier, and the locals handling the excursions indicated they had no excursions we could participate in. While we should not have waited as long as we did, there was a lack of organization and communication. We had an embarrassing experience in the Pinnacle Grill, where the maitre d' swatted or pushed the hand of a waiter because he was attempting to point to something on the podium (it was, in fact, our reservation that the maitre d' could not locate himself). The waiter was then told, "Don't do anything if you don't know what to do". I was extremely uncomfortable and felt unsettled throughout the meal, knowing the staff was treated this way. We are grateful to the personnel responsible for service on the ship. They helped soften some of the unfortunate experiences that impacted our long-awaited vacation. We are hopeful that someone will benefit and be guided accordingly. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the itinerary. We have been cruising for 30 years but never sailed on HAL. And, we won't again. Here's why: The boarding process in NY was chaotic and took about 2 hours. Not sure if it was ... Read More
We chose this cruise because of the itinerary. We have been cruising for 30 years but never sailed on HAL. And, we won't again. Here's why: The boarding process in NY was chaotic and took about 2 hours. Not sure if it was the HAL staff or NY port problems because we've never left from NY before. Once onboard, we noticed that the entire ship was very "tired and outdated". Even our stateroom was very well-worn. Yes, it was clean but very dingy (for a balcony stateroom). The cabin steward was terrific and tried to help out. But, the room was very stuffy and turning down the thermostat didn't help. So, the "engineer" adjusted the airflow in our room. We immediately started coughing and sneezing so we asked the front desk to have the A/C cleaned out. They did . . and then black specks kept blowing out of the A/C onto the bed. This went on for 2 nights and each day they changed our sheets only to find the black specks again. So, we asked them to change the A/C filter and was advised that there's only one filter out in the hallway but they would put a temporary filter in our room. But, the black specs kept coming. After 3 nights, they changed our room. This one had proper ventilation and no black specks. But, the A/C system on the entire ship was sorely in need of repair: extremely cold and blowy in spots and then stuffy and warm in others. The staff: They were for the most part, excellent and very accommodating in every way. But things were just beyond their control. Next, the food in the main dining room was ALWAYS cold and dried out. No matter what we ordered and no matter if it was breakfast or dinner. The wait staff offered to bring us another meal (which we agreed to a couple of times) but the replacement order was the same: COLD and DRIED OUT. So, after that, we didn't even bother. The food in the buffet was warmer (not hot) because they kept stirring it but the variety wasn't great and everything was pretty bland. The "fresh-baked" cookies and pastries were also not worth the calories! However, the always-available (and free) ice cream was good. Now, the fellow passengers: although we are in our late 60's, the others, regardless of age, were WAY older and much slower. It was a ghost ship after about 9:30 or 10:00 p.m. Hardly any entertainment in the lounges. We LOVE music and there was a blues lounge (empty) and the Piano Bar with a terrific guy named Jim. The Zuiderdam singers and dancers were absolutely terrific with the 3 shows they put on; cleverly and expertly choreographed, awesome set design and very talented performers. This was the highlight of an otherwise ho-hum cruise. We tried a specialty restaurant the last night of this 10-night cruise and the service was impeccable and we actually had our first hot meal of the cruise. But, one shouldn't have to pay extra just to get a hot meal on a cruise. I might add that we are not snobs and generally we just go with the flow because we don't need or demand perfection. But, is a hot meal too much to ask? I hope HAL can make some changes because we heard a lot of fellow-passengers expressing the same complaints we had. Read Less
8 Helpful Votes
Sail Date: August 2017
We were on this ship for 12 days and thankfully only two sea days. We toured the Baltics We noticed that windows throughout the ship had cracks, tile in the Lido Dining Room floor was lifting when people stood on the tile waiting to be ... Read More
We were on this ship for 12 days and thankfully only two sea days. We toured the Baltics We noticed that windows throughout the ship had cracks, tile in the Lido Dining Room floor was lifting when people stood on the tile waiting to be served from the food line. The grout in the floor tile looked dirty. The dining room tables in the Lido was cracked and peeling. Also, furniture in the lobby had gashes running down the front of the chair. The brass was dull and the entire ship looked outdated. We questioned that if the ship did not have the necessary cosmetic repairs how was the engine room and life boat repairs. Were they up to standards? Upon our return home, we talked to our travel agent upon our return and she informed us that this ship would be going into dry dock for extensive repairs in the next couple of years. Read Less
10 Helpful Votes
Sail Date: March 2017
Let’s start with the basics: this is an old ship with old décor and design badly in need of full dry dock rehab, and a very old clientele (mostly 60-80 age). If this is your cup of tea, then this is your ship. For perspective on our ... Read More
Let’s start with the basics: this is an old ship with old décor and design badly in need of full dry dock rehab, and a very old clientele (mostly 60-80 age). If this is your cup of tea, then this is your ship. For perspective on our experience, we have cruised on Princess, Celebrity, Cunard, RCL, Viking and Seaborne cruise lines. This was our first with HAL and unfortunately, it’s one and done. First the good, and it’s short. The entire ship’s crew, from the cabin stewards, to the waiters and bartenders, to the maintenance crew were some of the best I’ve seen. Their attention to making your voyage memorable through their service was outstanding. Our waiters at table #50 (Libre and Oka) were wonderful and kept us entertained with magic and conversation while providing excellent service. Secondly, the food in the dining room, specialty restaurants and buffet Lido deck was good to excellent. Thirdly, I ordered a bottle of liquor (gin) for $37 for cabin consumption and was surprised to see that it was a full liter bottle with three cans of mixer---an excellent value. Fourthly, excursions from HAL were a good experience as well. Our “villa” rental on Half Moon Cay was worth the money. Not much to do on Aruba so rented a taxi and went to Eagle beach. Took the “Native Village” tour in Panama and that was interesting. In Costa Rica we took the 7 hour “Adrenaline Rush Zip Line Rain Forest” tour and it was excellent---11 zip lines, very safe as someone like me who’s afraid of heights can attest. Great bus guide (Ray) who provided interesting history and facts about the country as we rolled along to and from the rain forest. Now the bad. As I stated, this line caters to a much older crowd, 60s – 80s. We are in our late 60s and very active so we were taken aback by the number of walkers and scooter chairs on this cruise. At each stop, some passenger(s) were being offloaded for medical treatment on shore. We even had to make an unscheduled emergency stop at Grand Cayman at 10 PM to offload a critically ill passenger. It would appear from the repeat business of this older crowd that they are not bothered by some of the things I am about to critique. As mentioned, this ship is old, worn and showing its age compared to the other cruise line ships we’ve been on. Walls are marred in places, furniture and fixtures in public areas and cabins are in bad need of updating as is the color scheme. We attended a movie in the “Screening Room” and the sound system was so bad, I couldn’t hear the dialogue and walked out. It also has very few seats which fill up half an hour before the movie starts. Our cabin stewards (Rizal and Roni) kept our room impeccable and seemed invisible as they cleaned and made up our room during the times we were absent. Unfortunately our cabin and hallway on deck 8 smelled of sewage several afternoons. Also, the doors on the Lido deck above us are left open and as our cabin (8068) was next to the elevators and stairs, the hot air from the pool area kept our hall directly outside our cabin hot and humid. The AC seems to be in need of upgrading in several areas of the ship (more below) as it was uncomfortably warm in the Lido buffet as well. We ate in the two specialty restaurants and the food and service were excellent and worth the surcharge. Unfortunately, the Canaletto Italian restaurant is partitioned off at the doors to the Lido buffet and the doors are open to the hot, humid air from the pool area. We (9 of us) were all sweating by the time the main course arrived and the heat totally ruined our meal. I don’t recommend you eat here for this reason. The Pinnacle restaurant was excellent, cool, and worth the surcharge. As for the ship’s entertainment, it proved to be the worst of any cruise we’ve been on except for a European river cruise which has no evening entertainment. The German juggler was funny and excellent as was the Island Magic Steel Band. The other nights had a so-so magician and 3 nights of the HAL “singers and dancers”. The singers and dancers are contracted by HAL from a New York City talent group which must specialize in supplying very inexpensive entertainment to cruise ships as these, albeit hard working, singers and dancers were NOT ready for prime time. The singers especially would not make it past the first round of America’s Got Talent. Sorry but that was the consensus. So in summary, our first cruise on HAL was not up to expectations and we will not be cruising again with HAL. Read Less
9 Helpful Votes
Sail Date: March 2017
This was the third cruise with HAL. Visiting the Panama Canal was on the bucket list. Several aspects of the latest cruise deserve some remarks. The food selection has gotten smaller compared to earlier cruises. The main dining service was ... Read More
This was the third cruise with HAL. Visiting the Panama Canal was on the bucket list. Several aspects of the latest cruise deserve some remarks. The food selection has gotten smaller compared to earlier cruises. The main dining service was dismal. An hour and a half for a three-course meal is too long. The food selection in the Lido also has been reduced over previous experience on the Eurodam. The entertainment was mediocre at best. The Zuiderdam shows its age. Maintenance seems to suffer. Light fixtures had missing bulbs. The toilet stopped flushing in the middle of the night. While the Filipino crew was very friendly, the language barrier limited the interaction to the bare minimum. Explaining the malfunctioning toilet was a major effort. The public address system often did not work on our deck (deck 6). This made it difficult to respond to several fire alarms that turned out to be minor issues. Conclusion: This was our last cruise with Holland America and cannot recommend it to our friends. Read Less
1 Helpful Vote
Sail Date: February 2017
Chose this cruise for the itinerary because it included the Panama Canal. The ship is older and needs to be renovated. Our cabin had a tub which should be removed and replaced with a shower which will provide more room to move about. The ... Read More
Chose this cruise for the itinerary because it included the Panama Canal. The ship is older and needs to be renovated. Our cabin had a tub which should be removed and replaced with a shower which will provide more room to move about. The closets in the cabin creaked which made it difficult to sleep. The carpets are well worn, some areas of the ship smell bad, the entertainment, food and dining service leaves a lot to be desired. Even the "specialty" restaurants did not deliver as hoped. The best part of the cruise was the BB King Blues band. Most of the excursions were interesting but expensive. The comedian/ventriloquist joked that the average age of the guests was 108...he wasn't far off. This was the oldest crowd that I've ever cruised with. They provide good facilities, scooters and such for the disabled client. I definitely would not recommend this for a young couple. My advise is to choose an ALL-INCLUSIVE resort or cruise because by the time you pay for EVERYTHING (including water) you will spend as much if not more. Because of this experience I will not choose Holland America again. Read Less
10 Helpful Votes
Sail Date: October 2016
We sailed on the 12 day Zuiderdam Canada/New England cruise from 10/7/16 to 10/19/16. We got to Quebec City on 10/6/16 a day before embarkation and enjoyed a great meal at Le Saint Amour and a restful night at The JW Marriot. The ... Read More
We sailed on the 12 day Zuiderdam Canada/New England cruise from 10/7/16 to 10/19/16. We got to Quebec City on 10/6/16 a day before embarkation and enjoyed a great meal at Le Saint Amour and a restful night at The JW Marriot. The embarkation was slow but being veterans of 30 cruises we have come to expect these waits. We have been on HAL enough to be Three Star Mariners. We had taken a 7 day HAL Canada/New England Cruise 3 years ago. We had 8110 a Balcony Room. The ship left Quebec City timely on 10/7/16 headed to Saguenay CA. During the mandatory safety drill we were informed that our life boat could not be lowered because of a needed repair, but never fear we will get you into other life boats. Really? Arrived in the small town of Saguenay on 10/8 and took a excursion that included an Alpaca Farm, a cheese factory and a glass blowing workshop. It was a good excursion. Left Saguenay at 5 PM for a day headed up the St. Lawrence Seaway towards Charlottetown PEI and once out to sea all hell broke loose. The captain was taking the ship out into a gale for the next 2-1/2 days. We were subjected to 30 waves and up to 95 mph winds. During those 2-1/2 days the seas were never under 15 feet and winds never under 60 mph. One night the seas were never less than 25 feet and the winds were 80-95 mph all night. The ship could not stop at that I consider the two best ports on this cruise of PEI and Sydney CA. For missing these two ports were got a total credit of $9.85 for PEI and $12.25 for Sydney. Seriously we missed the two best ports and got $22.10 back. At least we did not get hurt like some other passengers. What was the captain thinking? On 10/12/16 we arrived in Halifax Nova Scotia after 4 nights at sea. Because we had been here before we skipped Lunenburg and took an excursion to Bay of Fundy, Grand Pre & Winery which was a nice trip. On 10/13/16 it was Bar Harbor ME to see Acadia Park and a Lobster Roll at West Street Café. The Blueberry pie is to die for! On 10/14/16 it was Portland ME and a visit to the Bush Family Compound. On 10/15/16 it was Boston and a Duck ride and a visit to Quincy Market. 10/16 &10/17/16 were two PLANNED days at sea. On 10/18 we got to Port Canaveral and visited the Kennedy Space Center. While having dinner at 6 PM and awaiting a 7 PM departure we had a complete power loss due to diesel failures. Around 7 PM the captain announced all power was back but the navigation system was not working. They did not know how to restart it and were trying to get a tech dispatched to the ship. Around 9:30 PM the captain announced a tech talked them through the restart and that the ship would be able to reach our final destination of Ft. Lauderdale on time. Early in the morning the captain came on the PA and announced that during the night one of the diesels failed again and we would be late to port. Further he said if you bought your plane tickets from HAL that your flights were already rebooked if needed. For folks who booked their own tickets should rebook if the 2 hour delay would impact you. Fortunately our flight was such that we OK. Thank God the engine failures did not happen while we were in the 30 foot waves and 95 mph winds. Had I been told 6 days at sea there is no way I pay the big bucks this cruise cost. HAL needs to seriously consider putting this ship into dry dock for major mechanical maintenance! The food on HAL has continued to decline except for Canaletto (+$10), Pinnacle (+$25) and Le Cirque (+$49) per person. I would never sail on this ship again until it has been mechanically rebuilt. Read Less
8 Helpful Votes
Sail Date: October 2016
I chose this cruise as a surprise for my husband for his birthday. Right out as 4 star mariners, we did not get any priority boarding, it was a cattle call with no organization at all! It was a disappointment as we lost both ports in Nova ... Read More
I chose this cruise as a surprise for my husband for his birthday. Right out as 4 star mariners, we did not get any priority boarding, it was a cattle call with no organization at all! It was a disappointment as we lost both ports in Nova Scotia and had a horrible storm to pass through at night. Our closet door fell of during the storm. the ship overall needs a serious dry dock, many areas need carpet cleaning and it looks very old and dated. The crew was not the happiest I have seen on a Holland ship and this was our 7th cruise. I did not walk away with the warm fuzzy feeling I usually do. We had the outside partition divider on the balcony banging 3 times, the crew forgot to lock it after doing work. The balcony is very rusty, the outside light was hanging by a cord not attached to anything, and on the rough seas, it banged all the time. There was broken (cracked) mirrors in the Lido and cracked windows in the main dining room after the storm, hope they get them replaced. Then on the last night of the cruise the third diesel generator blew and we we late leaving Port Canaveral, which put us late into FLL for disembarkation. Good luck to those doing her first Caribbean cruise for the season! This is one ship I will not sail on again no matter what the itinerary! Read Less
2 Helpful Votes
Sail Date: September 2016
Older ship badly in need of an overhaul and updating. The loading area was the start of problems. Poorly organized when we were one of the last groups to board. Aggressive staff trying to militarize getting boarding passes.on board there ... Read More
Older ship badly in need of an overhaul and updating. The loading area was the start of problems. Poorly organized when we were one of the last groups to board. Aggressive staff trying to militarize getting boarding passes.on board there is absolutely nothing they do not charge for. On previous cruises (Oceania)at least we had free water. Not here $3.25 per bottle. Dining fair service but diner food.not worth the time for a sit down meal. One of the front desk staff (Gisa) was one of the highlights on the cruise. Would not go on another. HOlland America ship again for a free cruise. Walked on the 3 rd deck daily always wet and poorly kept. Our room was nicely serviced by our staff. The lifeboat drill was a joke.the buffet on the 9th.deck had a fair assortment of dishes but nothing was outstanding as the brochure says. The best entertainment was the Adagio a young Polish violinist and her piano accompanist. Read Less
5 Helpful Votes
Sail Date: September 2016
We have always found HAL cruises to be top notch in our price range. Our "go to" liner of choice. The destinations on this cruise were great however the cutbacks were so apparent that it negatively impacted our total experience. ... Read More
We have always found HAL cruises to be top notch in our price range. Our "go to" liner of choice. The destinations on this cruise were great however the cutbacks were so apparent that it negatively impacted our total experience. The grab for the almight buck became offensive to us as well as to most of our fellow passengers who had travelled with HAL previosly. To be fair the front line staff were excellent. And we tipped them well. The issues seeme to flow from above. Gone is the chocolate extravaganza event. Gone is the 1 glass of free champagne whe the cruise embarks. Gone are the wine and liquor tastings. On the downward slope are the entertainment, activities and quality of the meals as compared to our previous cruises. When several of us commented on the lack of enrichment activities we were told by several crew that this was to meet the needs of the older demographic LOL! The American customs experience was fraught with misinformation with incorrect forms and wrong directions for Canadian and other non-American travellers. What should have been a simple orderly process became unnecessarily stressful. On one tender all the passengers who had booked private excursions or simply wanted to walk the port were kept waiting approx 2 hours, while the passengers with HAL excursions were allowed off first. Blatantly preferential treatment. The excursions booked through HAL were far too rushed as compared to those taken through private tour companies. The chair in our stateroom had a burn hole in the fabric. We are choosing to vote with our feet (and our dollars) to a viable and more respectful competitor. Read Less
16 Helpful Votes
Sail Date: August 2016
We wanted to cruise the Baltics ans choose this cruise because it docked 2 days at St Petersburg.The last two ports Gottenborg and Helsingborg should be replaced by another day at Copenhagen and Stockholm We flew into Copenhagen a day ... Read More
We wanted to cruise the Baltics ans choose this cruise because it docked 2 days at St Petersburg.The last two ports Gottenborg and Helsingborg should be replaced by another day at Copenhagen and Stockholm We flew into Copenhagen a day early and stayed at the Hilton at the airport,and it was a great choice because you dont have to go outside to reach the airport or the Metro to Central Copenhagen[only a 15-20 minute ride available 24/7] Embarkation was fine and waited 15 minutes on line to drop our suitcases and then there were no other lines. No waiting for disembarkation[best we ever had] The activities were limited but we didn`t care because the cruise was port intensive. The magician show was excellent along with the one with the singer/performer the comedian was very good and the production shows were average. Dining was very good[dining room menu was limited with choices on some days] The Garden Buffet was better than other buffets[even Celebrity]. and we didn`t try the premiun restaurants THE SERVICE WAS FIVE STARS The front desk staff was great dealing with the problems with our cabin[the home office should not sell this and other cabins as quads] and extended a generous credit. The ship was well maintained and didn`t any rust mentioned on earlier reviews. Ports Warnemunde: We didn`t go into Berlin,We went to rostock inthe AM on an excursion boat and into Warnemunde in the PM[ both arepleasants towns frequented by locals] Talinin.We walked a mile into town and had a pleasant walk in the old town and the cheapest beers of the trip. St Petersburg.We took a 2 day tour with TJ Travel and it was excellent at half the price of the cruise.[ with only 12 people instead of 40].We covered all the bases[including a subway ride].I would recommend TJ for all your tours[other cruisers used them on other ports and they were excellent]. Helsinki was very good,we used the Hop on-Hop off bus [25 euros] and had a pleasant day. Stockholm was a little hectic,we took the Hop-on Hop-off [33euros] but it was slow and crowded,othe people used public transportation and had the same problem.Perhaps the next time we will use taxis to reach the center of the city. Kiel is another pleasant city but we didn`t go into Lubeck[and this was a mistake] Both Gotenborg and Helsinburg[Sweden] were pleasant but should be replaced by an extra day in both Copenhagen and Stockholm. Copenhagen.We took a ship excursion to Tivoli gardens and was too short and overpriced ,next time we will take a taxi and saty longer to see the fireworks. To summarize the ship is pleasant,the crowd is old the service excellent and the food very good but our cabin was HORRIBlLE for four [it should be sold for up to 3 people only]The same problem exist also with some balcony cabins] Read Less
10 Helpful Votes
Sail Date: July 2016
The choice was a back to back between Iceland and Russia July 4 through 28, 2016. Copenhagen to Copenhagen. Requested Convertible Twins. Got one king bed. Ask for two separate beds. Stewart gave me a face and said he would do it. Shower ... Read More
The choice was a back to back between Iceland and Russia July 4 through 28, 2016. Copenhagen to Copenhagen. Requested Convertible Twins. Got one king bed. Ask for two separate beds. Stewart gave me a face and said he would do it. Shower head LEAKED. Shower curtain hem covered with MOLD, curtain not connected on two top hooks. i leaned back on the curtain over bed; DUST AND FIBERS FELL OFF AND IRRITATED MY EYES. I was looking for something I dropped and found MANS SOCK UNDER THE BED.TWICE THE CABIN STEWART'S' ENTERED THE ROOM WHILE I WAS LAYING IN BED. THE 2ND TIME WITH THEIR CLEANING EQUIPMENT AND VACUUM CLEANER. THE DID NOT OFFER TO RETURN AT A DIFFERENT TIME. I HAD TO CLIMB OVER THEIR EQUIPMENT TO GET OUT O THE CABIN. July 5 or 6 there was NO A/C. Room was HOT AND STUFFY. I slept with the door open, blocked with a chair and curtain drawn all night.. Bathroom floor was squeaky with dent under the tile. I asked only for ice every day (nothing else)- No ice. I had to call 3 each week for ice. \Empty fruit basked never returned with fruit. I asked the head housekeeper "DON'T YOUR TRAIN YOUR STAFF?" No answer. i ASKED for a cabin upgrade and got a pot of flowers. I asked for a different cabin Stewart. and that I got. The rest of the staff was indifferent and inexperienced. When food service stopped in the buffet and dining room, Only a few items were on the "dine in room" menu and the selection was very poor. Three of the serving staff ('chef"s) in the buffet were rude. MANY of the service people were not trained properly and or poorly trained in food service. The Piano and Violin & The Microsoft classes were excellent. The rest of the entertainment was mediocre. Of the several cruise companies, I've traveled Holland America is the ABSOLUTE WORST!!! Read Less
16 Helpful Votes
Sail Date: June 2016
First time on Holland America! We chose this cruise because of the iteinary. The weather was nice except for a couple of days. Seas were very calm. Husband got food poisoning from lido on second day. I informed front desk and a ... Read More
First time on Holland America! We chose this cruise because of the iteinary. The weather was nice except for a couple of days. Seas were very calm. Husband got food poisoning from lido on second day. I informed front desk and a report was taken No one ever contacted us after that. Had a big problem with SBP promo. Would not honor until my agent got involved. HA said an error had been made. I had final invoice but they still would not honor agreement. The ships layout seemed closed in, and most of the bars seemed empty except for the crows nest. Pros: Friendly crew Above average food Great information about ports Cons: Menu description did not match what was served Constant maintenance noise (hard to find a quite place to read) Front desk cooperation with promo problem Lack of day activities and evening entertainment Smell of cigarette smoke on balcony Will never consider H A again! Read Less
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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