5 Helpful Votes
Sail Date: July 2018
Its a floating mall with too many people and too few hours ashore at ports of call, The North Atlantic is too cold even at the height of summer: literally too windy and/or cool (or even rainy) to enjoy being outside for a good part of the ... Read More
Its a floating mall with too many people and too few hours ashore at ports of call, The North Atlantic is too cold even at the height of summer: literally too windy and/or cool (or even rainy) to enjoy being outside for a good part of the time. Especially galling is RC letting guests reserve lounge chairs in the pool areas, when it was nice out, by leaving their towels and whatnot there as they go do other activities and don't use those loungers. 3,000 people, or whatever it is, is too many - my advice is find a smaller boat if you feel you must cruise. Itinerary: 1. We arrived in Le Havre on a Monday which meant the main museum in town (the Malreaux) was closed and those who did the Rouen tour were disappointed to find that the Joan of Arc places of interest were also closed. What kind of company books these tours when they know the main attractions are closed? Why wasn't the itinerary set up to be at sea on a Monday when most museums in Europe are closed??? 2. Lisbon: Been there before and looked forward to it but the Al Fama neighborhood the boat conveniently pulls in next to means its now swarming with 3,000 fellow tourist so there is no sense of a local feel - and the hours allowed there were few (back on the boat by 3:30PM!) 3. Vigo, Spain - a pleasant surprise; I'd go back to experience its restaurants for dinner,etc. - but not on a cruise because of course you have to be back on the boat for dinner. Would have loved to have gone to the beautiful Roda beach island at the mouth of the harbor via ferry but the boat's arrival/departure time simply wouldn't allow enough time for that, so another minus for the boat's itinerary in-spite of the cool city of Vigo. All other days were the dreaded "at sea" with the staff trained to be annoyingly cheerful and in your face ("Washie, washie!"), only slightly less annoying than the children running amok and their awful parents hoarding the loungers. Even enjoying the balcony as a refuge was a a problem as wifi there was spotty with too much steel around it apparently and wifi disconnects repeatedly. And you pay dearly for that service (around US $25/day). Never again. Read Less
1 Helpful Vote
Sail Date: July 2018
This was our first cruise, chosen as I had recently been disabled. The whole experience was trouble free, great staff who always had the customers experience as no. 1 priority. The ship environment was clean and safe, and posed no ... Read More
This was our first cruise, chosen as I had recently been disabled. The whole experience was trouble free, great staff who always had the customers experience as no. 1 priority. The ship environment was clean and safe, and posed no problem for myself, the staff were always at hand to offer help and assistance when required. The cabin chosen was clean and functional, and served our needs well. We tried the Windjammer for breakfast, and the main dinning room for evening dinner, the food and service offered was excellent, particularly the more personal approach offered in the main restaurant where staff were attentive and knowledgeable . The onboard facilities were excellent, and the professional standard of the entertainers was much appreciated. All in all a most pleasant hassle free experience proven by the fact that we have already booked our next trip with Royal Caribbean, while we were aboard . Read Less
2 Helpful Votes
Sail Date: July 2018
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not ... Read More
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not arrive until after 9 p.m.. Main dining was very good (our attendants were excellent!). Buffet was the worst, food cold, was generally not good quality and we quickly ate all meals in the main dinning room. Entertainment was fair although never went to some events (ice skating for example) because of limited times and overcrowding. We had several smaller kids who with adults went to the game area which had no cruise supervision and my wife was knocked down by teenagers running thruout the area. Estimate 25% of games were out of order. Used childcare with average results. Honfleur/Deauville shore excusion was 3 out of 5. Honfleur was pleasant town with nice presentation. Deauville was a drop-off for an hour with no recommendation where to visit or background. Galicia Cellare tour - have been on several winery tours and all were excellent. We drove 2 1/2 hours to winery. We walked to entrance and waited for a few people who needed assistance and people asked questions about the grapes. It was mentioned they were in the process of bottling the wine but never saw the inside and were escourted to an area for wine tasting and where to buy product. Probably 45 min in total. Drove another hour to small town where no background was given and were told to come back in an hour. All the way back the guide complained about the US even though he was wearing his Nike shoes and apparel (he had never been to the US). Rate 1 of 5. We also took an independent tour of Lisbon with We Hate Tourism group. Will review then at another time. Took the Galley tour our second to last day. They were very specific - no open toe shoes and we will teach everyone how to wash their hands like the crew. Over 30% had open toe shoes, no one washed their hands and observed at least 3 times crew handling food without gloves. The chef? who did the tour spoke so soft no one could hear most of his presentaion. Our special lunch afterward was the worst of the week in terms of food and service. Rating 1 of 5 We carried our luggage off of the ship. We got in line to take a taxi to the train station which was a mile away to go to Gatwick. The driver said there was no train but he could take us for 300 pounds. This was confirmed by the port authority individual standing there. I guess they were working together. I told him to take me to the station where there was of course many trains going to Gatwick. I sent my concerns to R/C and have waited over a month with no answer, thus I have submitted this review. I waited Read Less
7 Helpful Votes
Sail Date: July 2018
It just keeps getting worse. I’ve been on 2 cruises before, all with Royal Caribbean and I thought they were ok but this year was bad. - Embarkation was smooth. - Breakfast was the same every morning ( sausages, bacon, scrambled ... Read More
It just keeps getting worse. I’ve been on 2 cruises before, all with Royal Caribbean and I thought they were ok but this year was bad. - Embarkation was smooth. - Breakfast was the same every morning ( sausages, bacon, scrambled eggs etc) I wish there were more healthy options. - Lunch was good, more varieties and new things every day - Dinner and service was good apart from Steak. I ate lots of steaks in different places and I know what medium rare means. These steaks were raw. Four of us ordered and they were all raw. Definitely go for medium well instead. - The stateroom attendant was friendly - The shows were not so good compared to Independence. There was a very good comedian in the first night. On the last night there was a different comedian which wasn’t that good. Some of his jokes were word by word the same as some of the first comedian which was painful to watch. - The cruise director was ok but not very involved. - The ports weren’t very good. Le Havre is too far from Paris so took an excursion to Deauville and Honfleur which were really beautiful. Portugal was ok but not as nice as France. Vigo was a waste of time - The next cruise discounts on board were terrible. Basically 40 dollars off a oceanview stateroom and 165 dollars deposit per person which was not refundable if cancelled. Overall there wasn’t anything wow but just ok. I don’t think it was worth the money. Once I got to airport I realised I forgot my brand new suit and 2 ties in the stateroom. I know it was my fault but there was 0 help with that. Once they take your money they don’t care anymore. That is definitely my last cruise with them and will start trying out other cruise lines. Read Less
7 Helpful Votes
Sail Date: July 2018
We cruise with RC quite regularly so it is very easy to notice the ever increasing evidence of cost cutting each time we go on board. It hasn't quite reached the point where I would consider going elsewhere but it's very close. ... Read More
We cruise with RC quite regularly so it is very easy to notice the ever increasing evidence of cost cutting each time we go on board. It hasn't quite reached the point where I would consider going elsewhere but it's very close. Firstly, the Main Dining Room. Vastly understaffed. Can't blame the wait staff. It's not their fault that there isn't enough of them. Result is a very long wait between courses and the food is always cold when it arrives. I don't really wish to make complaints when I am on holiday but after 3 or 4 visits of cold food and long waits, we found it was better just to go to the Windjammer and serve ourselves. We found the food in the Windjammer to be of really good quality so we didn't miss the MDR at all Secondly, the atmosphere on board had way too much, sell, sell, sell. I appreciate RC is a business and needs to make a profit but constantly making tannoy announcements for sales of this, sales of that, does start to get irritating. Adding 18% to any and all drinks is a bit cheeky. Especially as most of the time I had to go to the bar myself due to the shortage of waiters.There is also a shortage of bar staff. Doing away with providing shampoo and conditioners is a bit stingy. I would rather pay a bit extra and have these provided as opposed to having to bring my own. Also, the ship is beginning to look a bit worn and tired.. Lots of broken seats in the lounges and carpets with frayed edges getting caught on peoples shoes. And one common gripe, there are simply not enough loungers for the amount of passengers on board. We did see a few arguments caused by guests who left towels on loungers all day even when they weren't being used. On the plus side, the cabins are kept spotlessly clean by the stateroom attendants. Two of the headliner acts were good. The comedian and the ventriloquist . The singers and dancers seemed to be just going through the motions. Read Less
1 Helpful Vote
Sail Date: July 2018
The ship is starting to look tired and a little shabby in some places i.e. Carpets and stairs on the pool deck. But the cleanliness on board is second to none and the staff work tirelessly to ensure your holiday is the best. Food was ... Read More
The ship is starting to look tired and a little shabby in some places i.e. Carpets and stairs on the pool deck. But the cleanliness on board is second to none and the staff work tirelessly to ensure your holiday is the best. Food was wonderful. Plenty of choice in the Windjammer. Very busy at times but always managed to find a table. Food was hot, presented well and delicious. Table clearing was very swift and efficient. Food in the main restaurant Saphire was also delicious and well presented. Staff were very accommodating and tried to get a table booking as close to our requested time. This restaurant is very busy and you do have to wait a while for your food at very busy times. Plenty of ice cold drinking water was provided if you didn't want wine. Drinks were very expensive on board. We didn't take the drinks package which was on offer as felt that was expensive as well. Having said this there was plenty of soft drinks, hot and cold drinks readily available. Although the coffee was very stewed at times. So if you are a fresh coffee lover, perhaps avoid the coffee. This was our first cruise and despite a rough time due to weather in the Bay of Biscay on the return I would definitely recommend Royal Caribbean cruising. Read Less
1 Helpful Vote
Sail Date: July 2018
Our 3rd cruise with RC but this time with extended family. We love the informal feel of this company and had an amazing time however the choice of food in the main dining has got more restricted each time. The waiter did say we could ask ... Read More
Our 3rd cruise with RC but this time with extended family. We love the informal feel of this company and had an amazing time however the choice of food in the main dining has got more restricted each time. The waiter did say we could ask for things not on the menu but when my daughter asked for Salmon and rice she was told that wasn't on the menu for tonight! Although the headline entertainment acts have changed the events/ entertainment on each of our previous cruises is identical e.g. Circus parade and best of British. Also, no adult only areas/bars. I don't want to listen to your tired, whingy child at 11pm thank you. The Cosmopolitan club says no children after 10pm but this is not enforced. This time we did our own thing on shore and that worked well for us loved Cagliari, Cadiz and Lisbon. We were quite a walk from the town centre in Palma and I refuse to pay 40 euros to get 4 people in to town. This was an overnight and on reflection it may have been better to hire a car. Read Less
Sail Date: July 2018
This is our 6th cruise and 5th with Royal Caribbean. We were on Navigator last year for a Baltic cruise and even booked this cruise onboard, but we were a lot less impressed this time around. Embarkation at Southampton was efficient and ... Read More
This is our 6th cruise and 5th with Royal Caribbean. We were on Navigator last year for a Baltic cruise and even booked this cruise onboard, but we were a lot less impressed this time around. Embarkation at Southampton was efficient and very fast as always. Upon boarding the ship, we were informed that due to the Norovirus outbreak on the previous sailing, the rooms wouldn't be ready until 2pm. This meant that we had to wait in the library for over an hour until the rooms were ready, which was an inconvenience as we had an early morning flight from Belfast and were exhausted. Our room was in Deck 7, and the carpets here had a very unpleasant and musty smell. As well as this, even after midnight, you could hear children running up and down the corridors, shouting and screaming. This was very annoying, especially when you are trying to sleep. The room itself, while kept clean, was very dated and tired looking. We chose to have My Time Dining, as we have had on all our previous cruises. On Navigator last year, this was not a problem - however, this time, we experienced a number of issues related to queueing and reservations. On the first night, we had to queue for 30 minutes before we even got to our table. We were seated at table 675 which was were we wanted to sit for the rest of the cruise. We subsequently booked this table for 7:30pm every night, and we got this table most nights, but some nights we ran into problems. On one of the nights, we went to the dining room at 7:30pm for dinner, only to be told that our table wasn't ready and we'd have to return in 20 minutes. We did this but we had to rejoin the lengthy queue and when we reached the end again, we were told to have a seat at the side. When we finally entered the dining room, we found that our usual table was taken and we had to sit elsewhere with different waiters. Other than that problem, the food in the dining room in general was excellent. Food options at lunchtime were sparse. Windjammer was constantly packed, and it was almost like a fight trying to get a table. This often resulted in someone keeping the table while the other person went to get food. Despite this, the food here was also good. We found that every day, especially on sea days, it was impossible to get a deck chair, as people were leaving towels on them and not returning for hours. The policy of "we will remove your towels from deck chairs after 30 minutes" was not enforced at all. The entertainment was average. We enjoyed the Beatles tribute act, the hypnotist and the ventriloquist, but the Queen tribute band were awful. Overall, the ports visited were excellent, but we felt that the time spent in port was very short, especially in Lisbon and the second day in Palma. For all of the ports we just walked off and got hop-on hop-off tickets ashore, with the exception of Palma as we had onboard credit to use. The excursions were extortionately expensive, and the tour in Palma was short and rather boring. Overall, we had a good holiday, but it was let down by the short port days and tired ship. Navigator is in desperate need of renovation as it looks and feels rather dated. The crew also seemed rather bored in comparison to the other Royal Caribbean cruises we've done. We would strongly consider trying a different cruise line for our next cruise, as Royal Caribbean haven't been as impressive as usual. Read Less
1 Helpful Vote
Sail Date: July 2018
Travel Agent recommended by a friend & cruise recommended by the Travel Agent. Brilliant cruise experience, no issues will definitely do it again with Royal Caribbean & this ship. Only downside were the onboard prices, the WiFi is ... Read More
Travel Agent recommended by a friend & cruise recommended by the Travel Agent. Brilliant cruise experience, no issues will definitely do it again with Royal Caribbean & this ship. Only downside were the onboard prices, the WiFi is not included & @ $12.99 per person per day is very expensive, the photos were great but again very expensive @ $19.99 for just 1. The Spa has fantastic treatments but again is very expensive e.g. file & polish $22 dollars. The staff, service & food were all great, premium drinks at great value with the Deluxe Drinks Package. I paid gratuities up front when booking but would not do this again, it seems better to speak to Guest Services on day 1 of the cruise & ask them to remove any service charges throughout the cruise, then you can tip who you want as much as you want as & when you want to. The onboard movies are promoted as "recent movies" but they weren't really e.g. Mama Mia there were 6 shown & they were repeated throughout the cruise so by week 2 we were . The other onboard activities were fun I particularly enjoyed the Dance Exercise sessions, the Aqua Zomba & the Crew & Passengers pool volley ball. The entertainment in the evening was really good, the orchestra & headline shows were very enjoyable, the ice show was also very good. The various lounge, poolside singers etc. were great particularly the piano man in the Schooner Bar & The Vendettas. Lots of passengers were saving seats in the theatre, tables in the dining room & sun loungers they were also some videoing the shows which was not permitted & in annoying this needs to be monitored much better & dealt with as it can cause arguments among other more considerate guests. Read Less
1 Helpful Vote
Sail Date: July 2018
we have been regular cruisers with Royal Caribbean, indeed we were on Navigator in 2016, but this vessel has changed since then. It is long overdue it,s refit in January 2019, and gives the appearance of a well used 3 star hotel. The ... Read More
we have been regular cruisers with Royal Caribbean, indeed we were on Navigator in 2016, but this vessel has changed since then. It is long overdue it,s refit in January 2019, and gives the appearance of a well used 3 star hotel. The corridor and cabin carpets are worn to say the least and as there had been a virus outbreak on the previous cruise deck 7 and 8 had an interesting aroma of vomit as did our bathroom despite the deep clean. The dining was of the usual high standard as was the excellent service and friendliness of the hard working waiters and room stewards. The itinerary is excellent , although Palma on a Sunday is a ghost town. Entertainment and activities were the standard fare, the in house dancers and singers good. the visiting artistes , several of which we had seen before, were also very entertaining. The Ice show spectacular. The main problem is that there appears to have been a loss of "cruise Experience" the ship is tired, the dress code rubbish, high charges and blue towels spread on empty sunbeds. We had booked Navigator again in Autumn but are having serious doubts about stepping back on board. A pity such a great cruise line through cutbacks and money , money , has on this vessel gone too far? Read Less
1 Helpful Vote
Sail Date: July 2018
Boarding in Southampton is so easy and the staff are very informative. Unfortunately there had been an outbreak of norovirus on the previous cruise but staff gave us all the advice we needed for us to stay bug free for the 2 weeks ... Read More
Boarding in Southampton is so easy and the staff are very informative. Unfortunately there had been an outbreak of norovirus on the previous cruise but staff gave us all the advice we needed for us to stay bug free for the 2 weeks cruising. Once on the ship, it was obvious she was looking very tired and in real need of a facelift. We had a stateroom on deck 7 where the corridors absolutely stank of must and damp, thankfully this didn't extend into our room. The carpet on deck 7 had definitely seen better days, there were lots of sections that had been cut and patched and in several places, it was clear passengers had been sick which had stained badly. Not the sort of thing you really want to see after paying so much money for a dream holiday. Our room attendant, Iwayane was amazing, he worked so hard all of the time and was pleasant, friendly and always there to answer any questions. Our room was clean, tidy and perfect for our needs. The balcony was perfect for the warm evening nights. The food in the dining room was beautifully presented and tasted delicious every night. Our 2 waiters, Iputu and Sorrin made our mealtimes fun and interesting. They bent over backwards to cater for anything we wanted, they stood and chatted a lot and we learnt lots about their lives. We did a galley tour and it was incredible to see the workings of the kitchens onboard, it was also great to see just how clean the areas were. The entertainment onboard can only be described as lazy and lacklustre. Acts that we had seen 2 years ago did the exact same show again. The tribute acts were poor (in my opinion). The RC dancers and singers did an amazing job and showed a lot of commitment, their voices were incredible. The comedian Josh Daniels and the ventriloquist who had won Americans got talent were the highlights of the trip. The theatre unfortunately smelt musty and in places, we swear we could smell urine. Not pleasant. The ports we stopped in were beautiful and everything was perfect, we didn't book any excursions and just wandered off to explore by ourselves. As far as I could see, the ship excursions were extremely expensive. Overall, the staff onboard did an amazing job to make everybody feel happy and relaxed. Most chatted when they passed you and when we stopped in the bars or shops, the staff made us feel like we were very valued customers. Staff have an incredible pride in their work, which is very obvious to see. Their energy levels are total unbelievable. Read Less
Sail Date: July 2018
BAD POINTS Cabin - misleading description and dated Entertainment - very poor overall Seating for party of 5 almost impossible especially in entertainment venues On board prices - ludicrous Return journey deliberately ... Read More
BAD POINTS Cabin - misleading description and dated Entertainment - very poor overall Seating for party of 5 almost impossible especially in entertainment venues On board prices - ludicrous Return journey deliberately made slower , if normal speed had been maintained it would be possible to fit in another stop . Lied to us about a compensation agreement and have even changed it again since . Very dissapointed overall as have always praised RC Going back to P&O for next cruise Not worth booking with RC again even with compensation voucher as we would have to spend almost double just to get a few quid knocked off . RC seem to have made everything about money rather than quality . Again , very dissapointed . GOOD POINTS The majority of the general Staff were excellent , The food was amazing as always and Dining Staff were phenomenal . Big Thank you to them Read Less
5 Helpful Votes
Sail Date: July 2018
We have been on Royal Caribbean before and have always found the ships and service to be fabulous. This cruise and this ship were neither of these things. The ship looks tired and dated and the obvious ‘cutbacks’ are the talking point ... Read More
We have been on Royal Caribbean before and have always found the ships and service to be fabulous. This cruise and this ship were neither of these things. The ship looks tired and dated and the obvious ‘cutbacks’ are the talking point of the passengers. On arrival in our stateroom,the usual toiletries have been replaced by a pump of shampoo in the shower, and a couple of slim soaps on the sink. No shower caps, no lotion, no shower gel. No pillow chocolates (although they are not missed) in the bars, no nibbles provided, and no water when going ashore (there was some availabe on a couple of ports, but it had to be paid for or pass card swiped if on drinks package) we had a ‘spacious’ balcony cabin on floor 10 which proved to be a mistake, as the decks were power washed at 1/4 to 1 in the morning and woke us up with (a few times) by a blooming loud horrible racket. The ship was fully booked and the windjammer for breakfast and lunch was not a pleasure. Queues, waiting for tables, irritable diners was the norm at both services. Our real bugbear was the ‘towels on sunbeds’ that was blatant on sea days and port days. The pool staff did absolutely nothing about this, even when they were told, and shown beds that had towels, hats glasses etc on them for hours without anyone using them. There were arguments and nastiness with many people and it made the whole relaxing aspect of the holiday a joke. Royal Caribbean have lost their mojo, and this cruise felt a bit like ‘Butlins at sea’. We won’t book with them again. Read Less
1 Helpful Vote
Sail Date: July 2018
Great ship, excellent food, very friendly stuff, great service, interesting activities. I felt very comfortable on the ship and they offer a wide range of great activities such as different dance classes, karaoke, lectures etc. ... Read More
Great ship, excellent food, very friendly stuff, great service, interesting activities. I felt very comfortable on the ship and they offer a wide range of great activities such as different dance classes, karaoke, lectures etc. Food is excellent: The Windjammer is a buffet restaurant where one can eat as much as they wish. For breakfast one can also eat in the more elegant Saphire restaurant. Each guest also gets a dinner time to choose for the Saphire restaurant with very kind waiters. My favourite port of call was Gibraltar, which offers amazing views and the monkeys are also a great attraction. However, make sure you buy tickets in advance for going up the rock or walk up there if you are sporty, because otherwise you will have to wait too long in the queue. I would have liked to spend more time there. Lisbon was the second most interesting port of call for me and is an interesting city. Read Less
Sail Date: July 2018
Choose RC as the service and ships are very good, everything you need for holiday. Plenty to do on and off ship with great itinerary. We found this to be the best value for money and bing our second cruise it didn’t disappoint, staff, ... Read More
Choose RC as the service and ships are very good, everything you need for holiday. Plenty to do on and off ship with great itinerary. We found this to be the best value for money and bing our second cruise it didn’t disappoint, staff, food, cleanliness and experience was excellent. Embarking and disembarking was very smooth with RC very organised. Only thing we were unhappy about was lack of room in bars and entertainment venues on navigator of the seas, can be difficult to get a seat later in the evenings. Pool, dining rooms, windjammer, all excellent. Didn’t uses any speciality restaurants as the main dining room food was very very good, didn’t see point in paying extra when such god food is on offer. Kids deck was busy as to be expected and very good, I would have preferred a slide to the flow rider but that could be just a personal choice Read Less
1 Helpful Vote
Sail Date: July 2018
PORTS: Good cruise although length of stay at each port too short; needs to be longer to make the most of each stop. Some of the disembarking at ports was rather chaotic, with queues of guests winding through several stair wells for some ... Read More
PORTS: Good cruise although length of stay at each port too short; needs to be longer to make the most of each stop. Some of the disembarking at ports was rather chaotic, with queues of guests winding through several stair wells for some time Not great when the length of stay at each port is short. SUNBED: the sunbed/towel situation is out of control. No where near enough beds for the amount of guests onboard, resulting in guests 'reserving' sunbeds from sunrise; even though they have no intent of using them for hours (sometimes reserving them, whilst they go off ship!). Staff should stick to the apparent rule of beds not to be reserved for more than 30 minutes; and actually remove the towels. FOOD: Food excellent although I am gluten intolerant and options for me were quite limited. DRINKS: Very affordable deal with full drinks package free; well worth it. BALCONY: Balcony is a must as there is very limited room on deck, with little space and limited sun beds for the amount of guests on board. Balcony provides your own space. All in all, a good holiday but Royal Caribbean can improve. Read Less
2 Helpful Votes
Sail Date: July 2018
The was not a classy cruise. More like benidorm on sea! And some of the tattooed specimens on board would have been more at home there. Far too overcrowded. Impossible to get a sun lounger due to people reserving all day(and security ... Read More
The was not a classy cruise. More like benidorm on sea! And some of the tattooed specimens on board would have been more at home there. Far too overcrowded. Impossible to get a sun lounger due to people reserving all day(and security doing nothing!). Also the photographers are very aggressive, grabbed my child when he was on his own and made him quite apprehensive of them. Royal Caribbean have to sort this out! Unacceptable! Also the shore excursions state that kids are allowed on them but when trying to book some of them we found out they’re not. Suppliers insurance apparently. Say this on tge brochure. Arcade is a rip off as half the machines don’t work yet accept money. Why do you have to go through arcade to kids club? Its like sweets at supermarket checkouts! Positives. Great waiting staff in main restaurant. Friendly room attendant. Quick action from security on noise complaint of someone playing loud music. Read Less
5 Helpful Votes
Sail Date: July 2018
Honeymoon ... not that any staff recognised this. Having sailed on The Oasis previously, this cruise was way below the Oasis standard. Embarkation and disembarkation were good and fast. Cabin was good size but balcony a bit small. Sheets ... Read More
Honeymoon ... not that any staff recognised this. Having sailed on The Oasis previously, this cruise was way below the Oasis standard. Embarkation and disembarkation were good and fast. Cabin was good size but balcony a bit small. Sheets not changed in the 2 weeks we stayed but was kept clean. Dining in main dining room was excellent, food service was outstanding thanks to our waiter Omar. Mixed feelings about speciality dining ... Chops Grill was exceptional the first time we visited but the second time almost inedible due to the massive amount of salt used in everything. I asked for orange sorbet again the second night and was told they only had ‘rainbow’ sorbet ... this had chunks of ice in it and was quite obviously all the bits of left over tubs mixed together ... not pleasant! There were not enough staff at pool bars and quality of drinks was variable ... staff worked exceptionally hard but had no time to talk or prepare frozen cocktails properly. The worst issues we experienced was the lack of sun beds available. People were leaving towels on them from early morning and not returning for hours! Little enforcement made by staff to remove said towels and we therefore were totally unable to find any sun beds in the sun ... we walked the ship for over an hour one dat trying to find 2 beds ... exasperating!! Headliner shows were OK but nowhere near as good as The Oasis and the crew shows were terrible! On board musicians were excellent and on the whole staff were helpful. Guest Services not as helpful and queues often of over 30 mins. The behaviour of children was often poor and unchallenged ... frequent charging up and down stairs and pressing lift buttons on all floors and often in jacuzzis until midnight! We had the same films showing for the whole 2 weeks. We did our own trip Dolphin Safari in Gibraltar which was excellent and did RC Cádiz Flamenco trip which was also outstanding. In Lisbon we took our own Tuk Tuk which was also brilliant. Palma was a delight and we loved the fact we were there overnight. Cagliari in Sardinia was our least favourite...scruffy and not much to do. Read Less
3 Helpful Votes
Sail Date: July 2018
We chose this cruise to celebrate the 70th birthday of my wife's aunt. Staff was fantastic. Could not fault them one bit. Food at Windjammer was good. Food at other restaurants was average to good. The ship is starting to ... Read More
We chose this cruise to celebrate the 70th birthday of my wife's aunt. Staff was fantastic. Could not fault them one bit. Food at Windjammer was good. Food at other restaurants was average to good. The ship is starting to show clear signs of age and being tired. And cruises like ours that was full of teenagers and kids doesn't help. The behavior of most teenagers was disgusting. Some were even having sex after dark on sunbeds. And kids would scream, run riot and press all the buttons in the lifts. Drunken or smoking Mums were ignoring their kids. It's a cruise, not a bloody creche. Ports and Shore Excursions were good. I went out on every port. We felt let down by the Spa a bit. They tried to charge us gratuity despite us having paid gratuity upfront. The entertainment and activities were good. Generally, the ship is starting to show some signs of age. Carpets need replacing. Wood in lifts needs changing in a few lifts. There are some areas with minor rust. I feel like I need another holiday to get over that one. Read Less
1 Helpful Vote
Sail Date: July 2018
This was our first cruise and we loved it. Royal Caribbean staff were all very good and focused on ensuring we had a great time. We arranged our own travel to and from the ship which went well. The check in process was fairly seamless inc ... Read More
This was our first cruise and we loved it. Royal Caribbean staff were all very good and focused on ensuring we had a great time. We arranged our own travel to and from the ship which went well. The check in process was fairly seamless inc our bags being taken from back of taxi to our cabins so we could immediately enjoy and explore the ship. The cabins (spacious ocean views) did feel spacious. We were on deck 9 and right at the front of the ship which was great for seeing where we were. Dining experiences in the main dining room were on the whole superb. We didn’t see the value in paying for speciality restaurants. The ports were good with highlights being Lisbon ( the RC Land and Water excursion was superb), Cadiz ( we simply walked off the boat and had a lovely walk along the promenade and then through the narrow city streets - a beautiful city), Gibraltar ( don’t pre book - we simply paid a taxi driver for a 90 min tour of rock and caves and then were dropped back in town. Much cheaper) & Palma ( we did RC Drach Caves tour which was very good). The shuttle bus is a rip off! 20 euros each to get you out of the port!. We thought Sardinia was very shabby and wouldn’t return. Finally, we did RC tour to Guadalest in Alicante which was very pretty. The post booking info could be better and would be the main thing I would want improved. You get a link to log into cruise planner which has options to buy things like drinks package that we had already bought. The information for cruise virgins was poor, especially when you then watch information on tv on the ship that explains all the things you wanted to know before you left! Read Less
1 Helpful Vote
Sail Date: July 2018
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and ... Read More
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and they were terrific. Courteous and friendly. Main Dining. Generally, I enjoy eating at the dining room. I like the formality of dressing for dinner, accompanied by good food and service. However, the quality of the food in the main dining room has deteriorated in all cruise ships. Food is hit or miss. Had oso buco and instead of a full, meaty oxtail, braised if a rich sauce, was served a curled piece of thin cut of beef, curled and brown. Our main waiter was below average. Still learning his job. World disappear for long stretches and could not be found. Assistant server, top notch and attentive. Our steak and shrimp combo dinner came without the shrimp. Our waiter didn’t notice or didn’t care. We had to bring to his attention at which point he would try to correct. I’m sure good help is hard to find, and it shows. Our waiter gave us the feeling that he was hoping we would just leave him alone. Buffet: Better than average. I detest most buffetts but this one was good. Good abundant selection, good variety. Ate here often for quick satisfying meal, mostly breakfast but also lunch an dinner a few times. Clean and well presented choices. Specialty dining, very good. Chops food and service fantastic. Great appetizers, bacon, shrimp cocktail, Caesar salad, bone in rib eye, filet and desert. Top notch food, good wine selection and great professional service. Ate at Giovanni’s table. Also very good but not great. Kids really liked Johnny Rockets. Entertainment was world class. Great shows, talented staff, enjoyed main theater almost every night. Comedians, hypnotists and the ever-talented singers and dancers very enjoyable. Ice show was fun. Enjoyed casino, every night. Not enough poker. Went to yoga class, used steam room, sauna. Kids hung out at teen club, nice athletic activity center, rock climbing wall, plenty to do. Pools nice but never enough chairs. Went to cigar lounge, enjoyed a quality cigar. We played bingo, lost. My son won the Star Wars trivia contest. Also, won 2nd place in archery contest. The itinerary was out of this world. Gibraltar (wife attacked by apes—she’s ok) , Alicante, Spain (beach, reat tapas and gelato winding through narrow city streets), Mallorca overnight (beach, party like a Mediterranean), Sardinia (great coffee in historic villa) Cadiz (walled city, beach and cathedral) Lisbon’s, city tour on foot) Good value trip in exotic, less traveled western Mediterranean beach cities. Read Less
Sail Date: June 2018
Time of year and amazing destinations we have never experienced before. Most were easily explored on our own. Great weather may for memorable sunsets and good use of the balcony. Travelling under the Great Belt Bridge with 1.5 metres to ... Read More
Time of year and amazing destinations we have never experienced before. Most were easily explored on our own. Great weather may for memorable sunsets and good use of the balcony. Travelling under the Great Belt Bridge with 1.5 metres to spare at midnight was thrilling. We enjoyed the itinerary so much we would repeat the experience one day. Would have liked to call into Stockholm but was not on this itinerary. Entertainment was pretty good especially the pianist in the Schooner Bar which had a great atmosphere. The ships orchestra were brilliant and much enjoyed also as trios at other times. The dining experience was the only thing that let it down - the queues were enormous and sometimes we decided to go without a dessert or we would have missed a show. The service was slow arriving from the kitchen to the table. The food was great when it came but when you are sitting on a table for two it was a long wait and when you are sitting on a larger table we sometimes run out of conversation! The food itself was delicious even for us vegetarians. Read Less
1 Helpful Vote
Sail Date: June 2018
We initially wanted to sail ona Celebrity Cruise as we had sailed with them on several occasions before. This time the dates did not match our schedule and so we chose Royal Caribbean instead, to give it a try. This is our first cruise on ... Read More
We initially wanted to sail ona Celebrity Cruise as we had sailed with them on several occasions before. This time the dates did not match our schedule and so we chose Royal Caribbean instead, to give it a try. This is our first cruise on Royal Caribbean and we were not disappointed. Although some parts the ship looked dated it was fairly clean. The food in the Sapphire dining room was surpruisingly very good. The dining room staff were very attentive to our needs and regularly solicited feedback. They went out of their way to please us, all the time with a cheerfful smile. We appreciated the excellent service of our waitress Ruby capably assisted by her assistant Shivnath. Another pleasant surprise was the lunch salad buffet spread in the Sapphire dining room. Here we could dine in fairly intimate setting away from the hustle and bustle of the Windjammer Cafe. We also appreciated the fact that the ship was able to receive satellite TV programmes and screened the World Cup matches each time the matches were beng played. I only exercised in the gym twice. Each time I noticed that used towels and wet wipes were left uncollected. I felt that this could have been improved. Regarding the entertainment, the ship's orchestra was superb. We enjoyed the dancing and singing shows although not so much the comedian as one had to get used to his humour in order to appreciate it. The magic show and the skating shows were great. We were particularly appreciative of Raffy the pianist. His skills were really excellent. I felt that he should have been a soloist with the ship's orchestra. We made many nice people on board and this greatly enhanced our memorable experience. Read Less
1 Helpful Vote
Sail Date: June 2018
In the last 8 years this would be our 11th cruise, 7 of which have been RCI. We chose this itinerary mainly for the overnight stop in Saint Petersburg and that it called in Oslo, Tallinn and Copenhagen. With a free Deluxe Drinks ... Read More
In the last 8 years this would be our 11th cruise, 7 of which have been RCI. We chose this itinerary mainly for the overnight stop in Saint Petersburg and that it called in Oslo, Tallinn and Copenhagen. With a free Deluxe Drinks Package and Free Gratuities, the price for an outside accessible cabin (one of our party in a wheelchair) was quite reasonable. Over the years we've come to expect a certain standard from RCI, the food is normally great, the entertainment some of the best we've seen on land or at sea and the itineraries and arrangements very good indeed. Boarding in Southampton, we were not disappointed, at most 20 minutes from parking the car to boarding the ship. Rooms were ready so we were able to drop our hand luggage and straight off to explore the ship and grab a snack in the Windjammer. My first thought during the Muster Drill was that it seemed very disorganised. In fact, normally there would be a tannoy announcement about the mandatory drill happening at N o'clock, but we heard no announcement, only saw crew stood in stairways with hi-vis jackets and screens advising to proceed to your muster station. One kind crew member took a look at our cards and directed us to the Forward Starboard area where we would find our muster station. When we got there, we actually noticed on one of the way finder screens, that actually our muster station was on the Port side and to the rear of the ship! Our first experience in the dining room was that once again, even though we book a wheelchair accessible room, the table we were allocated for dinner was right at the back of the dining room, off to one side, probably one of the most awkward places to get to. We don't mind, but the other guests tend to get a little annoyed when you're trying to squeeze past them, interrupting their dinner. The menu on night one was ok, nothing special but we had to wait a considerable time as the waiter for our table was alone, and it was his first day. We didn't eat in the main dining room on night 2 as the menu had nothing on it that any of our party fancied, but we accept that this sometimes happens, so just went to the Windjammer, which worked out well as we also wanted to catch a show which would have made dining in the Main Dining Room a rushed affair. As we had purchased a speciality restaurant package for 3 nights and booked the Mystery Theatre Dinner, we ate in Chops grill on night 3, Giovanni's on night 4 and due to a long day ashore, the Windjammer again on night 5. We checked the MDR menu every night and apart from Spaghetti Bolognese or Strip Steak, there was hardly anything that all of us would eat, so we largely continued eating in the Windjammer or Chops. We did return to the MDR on two more occasions, the first of which was again an acceptable meal, but nothing special. The second I actually could not finish my main meal as it was incredibly salty and actually made me feel ill. I had the Strip Steak and honestly had i not ordered it, I'd have thought it was gammon instead of beef!. Entertainment on board was more or less what we expected from RCI. A few guests were not impressed but largely people seemed to enjoy the shows and guest artists. We mostly did our own thing in all the ports as most docked within a short walk to the main town or attractions. The only exception was Saint Petersburg where an organised tour was needed unless you had an independent visa or other escorted tour organised. As a first time in that port, we opted for the safety of the RCI tour, which was a most enjoyable two days, but did feel a little rushed in places. It might have been better to visit a few less churches or museums to have more time in one or two churches and museums, but we still enjoyed it anyway. I am not going to go in detail about each port as everyone has their own taste and can find out a lot of information by googling the locations or looking at sites like Trip Advisor. All I will say is I was not disappointed by any of the ports of call and would certainly return to all of them. In summary, I really enjoyed the cruise and the ports and the features on board the ship, but... RCI are clearly cutting costs, mostly in staff. Bar waiters were lacking, ending up going to bars ourselves to get drinks otherwise we'd be waiting until we were about to leave to get a drink. The food in the Windjammer was largely good with a wide selection for breakfast, lunch and dinner, and we never struggled to find a spot to sit for our group of 4. The Main Dining Room menu has gone downhill in our opinion. The ingredients are simply too specific so people who do not like or are allergic to certain ingredients, such as mushrooms, had a limited selection to start with and nobody really wants to eat a Strip Steak every night for 12 nights! My incident with a salty meal aside, the service was pleasant enough but it did not feel special, or even like a top class restaurant. Chops Grille was as good as always. On the quieter nights the food and service was exceptional, more like that we'd expected in the Main Dining Room, but on the last night, it was very busy and they seemed to struggle to cook consistently good food in the same efficient manner. Once again it seemed that another waiter or two might have been needed, and probably another chef. Our room attendant "Dexter" was great. Very pleasant and helpful and took the time to get to know us and our routines so we was both visible but invisible too, if that makes sense. Finally, I was disappointed that for the first time on any RCI cruise, there was no "The Quest" gameshow put on. This has always been a really great night and something we look forward to, but it simply did not happen. I would certainly look at a baltic cruise again and would consider the Navigator, but I can't help feeling a little disappointed in the experience this time. I'm not sure if it's just being spoilt in the past with prior cruises, or if it's cost cutting, but this time the "special" was not there for me. Read Less
2 Helpful Votes
Sail Date: June 2018
We chose this itinerary as we had never been to this part of the world before and love RCI. Embarkation/debarkation was flawless and quick. We chose a promenade cabin which was fine, quite quiet and kept clean by Adams. Couldn’t ... Read More
We chose this itinerary as we had never been to this part of the world before and love RCI. Embarkation/debarkation was flawless and quick. We chose a promenade cabin which was fine, quite quiet and kept clean by Adams. Couldn’t fault the food in the Windjammer, Chops Grille or the MDR. All the staff were very friendly and efficient. Everywhere was kept lovely and clean, all the toilets were spotless always. 2 sides to the entertainment; the first comedian we had do 2 shows was really funny, the 3 tenors were amazing, as was the ventriloquist. Toni Warne was very good too. Unfortunately we didn’t rate the ships singers/dancers very much, they weren’t awful, but not particularly good. They seemed too loud. We also didn’t rate the Queen tribute band, quite a few people did walk out and the comedian on the last night wasn’t too funny (only the last 5 minutes). He seemed to shout too. This is personal taste and only my opinion. The ice show was wonderful, very professional and enjoyable. Wish they did more than one! The shore excursions were good, though St. Petersburg was extremely busy being July, but we did the 2 day tour with RCI and our 2 guides were amazing. Only problem, which we’ve experienced before, is the Americans on our coach pushed to the front for everything, so rude some of them, one nearly knocked me over to get on the coach before me. Why? We all have a seat on the coach and are going to the same place, but they just barged straight to the front of any queue. Urgh! Overall this was an excellent cruise and we thoroughly enjoyed it. We honestly couldn’t fault anything, the food, the staff, the ship and most of the people we met were lovely. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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