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Sail Date: November 2014
Since sailing on the Crystal Symphony I want to sail only with the Crystal Family! I reckon that is why many people have 300 to 500 sailings with her! First of all, the staff. They are so friendly and helpful. Not a sour face in sight. ... Read More
Since sailing on the Crystal Symphony I want to sail only with the Crystal Family! I reckon that is why many people have 300 to 500 sailings with her! First of all, the staff. They are so friendly and helpful. Not a sour face in sight. Your drink of choice is remembered by them and automatically placed in front of you. The nice thing is that everything is included . Tips, drinks etc. The shows ! In 25 nights of sailing on 2 shows were repeated. Wow! In all three Bars there was live music every night. My favourite Thomas, in The Cove! The music at the sail always at the pool was a great idea! Then the talks! What Informative speakers. The dance hosts were available 3x a day! Our days were Jam packed! The cabins were very neat and tidy. The bathrooms adequate. My gripe: get rid of that tub chair and put s stool in it's place! Please! We stayed mid ships on deck 7. Close to everything. Visits to the spa is a must even if you just want to go for a steam or sauna. The shops were a delight as new stock and clothes were continuously introduced. The table for 8'for solo travelers was a great idea. Read Less
Sail Date: November 2012
Due to cruise New York to Los Angeles via Panama Canal last November. Chose Crystal because they said there was open dining option. Tried to book dining times 3 weeks in advance online to find there was no option left but 6-15 or 8-30, ... Read More
Due to cruise New York to Los Angeles via Panama Canal last November. Chose Crystal because they said there was open dining option. Tried to book dining times 3 weeks in advance online to find there was no option left but 6-15 or 8-30, all other slots had gone. This isn't a real dining option for people who want to dine at 7-30. Cruise due to leave New York 2 November, we were due to fly 30 October. Hurricane approaching, due to hit New York Monday 29 October. We and our travel agent tried to contact Crystal all that weekend to discuss alternative embarkation and only got a recorded message that their offices were closed until Monday opening 9 a.m. California time - after the time we would have had to leave London. No flights into new York that week. No communication from Crystal at all, no email, no message to our agents, we were desperate with worry. Emails were unanswered, no reassurance given. This made us sick with worry and uncertainty and forced us to cancel. Very expensive cruise - how could Crystal close their offices in this emergency time over the weekend prior to the Hurricane and just ignore their customers?We would never ever consider Crystal again. they might have won World's Favorite Cruise line, but that can only have been when things didn't go wrong. Their statement that open dining is an option should be qualified by "if you go online and book early enough". Crystal are quick enough to send emails to customers promoting salon treatments etc. Why didn't they send a reassuring email saying that embarkation would be from an alternative port to be notified and not to worry. I gather that the cruise did take off from Charleston several days late - if we had known this, we wouldn't have been so worried. Terribly disappointed with the service from Crystal Read Less
Sail Date: October 2012
Crystal really tried to make the best of a multitude of problems. The computers didn't talk with each other in Montreal; thus the engines wouldn't start. Crystal worked on this and brought parts and a computer expert in from ... Read More
Crystal really tried to make the best of a multitude of problems. The computers didn't talk with each other in Montreal; thus the engines wouldn't start. Crystal worked on this and brought parts and a computer expert in from Germany. We did miss Quebec and the Sagenay River because of that. We were given either $150 cash or a $300 credit on a tour taken before 12/15/14 --- plus $15 cash, our share of not docking in Quebec. Later we received an additional $10 as our share of not docking in Newport. Yes they could have been a bit more generous. Halifax and Bar Harbor were wonderful Then on to Boston and an introduction to Hurricane Sandy. the first day in Boston was rainy but were still able to make a good visit to this city. The next day the ship offered shuttles to an enclosed up-scale mall. Unfortunately, Sandy came in with gusto and the mall, of course, closed. We were at a safe dock with the bow thrusters going and a big tug holding us to the dock. We felt very safe. Some people did get off -- maybe they were going back to Canada. I'm fairly sure they were not going to NY. The ship did not let us know that there was a possibility of never getting the ship to NY. If they had, I think some of our new acquaintances from Canada would have departed. After we left Boston it was announced that the next stop was Charleston and we could talk with some of the ship's staff on deck 5. I have to admit that one of the ladies assigned to talk with passengers was totally unimpressed with this task. Unfortunately her regular job was customer service. We did find the lady who books future cruises to be very understanding although there wasn't much she could do. We did get a free call to our travel agent. We did, for the remainder of the trip, get free internet. This was very appreciated, very fast and very accessible. This was a hurricane --- Crystal didn't cause it --- they tried to help people. I saw the staff of the computer room assist an untold number of folks who were not computer savvy. We did enjoy the Cruise Critic cocktail party -- thanks. This was our 6th trip on Crystal. Was it the best?? Probably not... But the service was marvelous, the food excellent and it left us with lots of stories to tell. Read Less
Sail Date: June 2012
Crystal Symphony -- Baltic Dreams, June 16 to June 27, 2012 Hamburg, Oslo, Copenhagen, Helsinki, St. Petersburg, Tallinn & Stockholm Better than we anticipated! We'd never sailed on the Crystal Symphony, prior to this trip. ... Read More
Crystal Symphony -- Baltic Dreams, June 16 to June 27, 2012 Hamburg, Oslo, Copenhagen, Helsinki, St. Petersburg, Tallinn & Stockholm Better than we anticipated! We'd never sailed on the Crystal Symphony, prior to this trip. We'd been on the Radisson / Regent "Seven Seas" prior to this cruise and were anxious to see how they stack up against one another, although it has been several years since those sailings. We learned several weeks before our departure that the Symphony would be in dry-dock for renovations immediately preceding our cruise date of June 16, In a way, that added a bit of intrigue to the trip in not knowing just what was going to be updated. Personally, when we booked passage nearly 6 months earlier I'll confess that there were a lot of questions about the cost of a cruise on a ship that was 17 years old and how would it stack up to the hype, even if it's launching godmother was Angela Lansbury! But not to worry; if there were any signs that this ship was showing its age, they were invisible to us. It was as sparkling and pristine as any luxury cruise ship we'd been on, and thankfully, with none of "bling" and garishness that passes for decor on the mega-ships of the NCL, Royal Caribbean and the like. I'll have to leave it to others who've sailed on the Symphony prior the June 16 re-launch to make the comparisons and whether the current iteration is better than the previous. We thought it was as nice as you'd care to have it. Our group of 6 were able to get cabin assignments in close proximity to each other, on the Promenade Deck about midship. My wife and I were in cabin #7071 and right near the elevator lobby and the exit door to the deck. This was really perfect for us as my wife has some difficulty in walking, this put us just a deck or two above the Crystal Dining Room and the Lobby Bar. Our cabins were not involved in the recent renovation but were in great shape and showed no wear. As mentioned by "Steph27" in an earlier reviews, it was very comfortable and seemed to have an amazing amount of drawers and shelving for storage and a very ample closet. The bed was very comfortable, there were as many pillows as you could want and, of course, the right height from the floor to get the suitcases out of the way. We were late booking so we weren't able to select a cabin with a veranda, so we ended up with an "E" category described as having a "large picture window with a view that is limited or extremely limited". I can't speak for the other "E" category cabins, except for those of our group; none of us had a problem with the view at all. As for having a veranda, I'm afraid it may have been a bit too cool and/or windy to fully enjoy that amenity. One other point about being on the Promenade Deck and a concern about people "promenading" in front of the cabin window. Yes, the outside deck was a bit below the cabin window, but during the day it was impossible to see in from the outside due to the silver mirror-like tinting on the windows. While at night, with the drapes closed, there wasn't a problem. Our cabin proved to be very inviting and comfortable. If there is a criticism it would be with the on-line requirements for information after paying for the ticket. There was too much repetitive information required and the inability to answer questions about both my wife and I at the same time gave me a lot of frustration. Hopefully, that will be corrected in the future. Also, there were too many problems with trying to make dinner reservations for a party of eight (later changed to a party of six). We also couldn't find much out about the menus, relating to dietary and health restrictions. That being said, we needn't have worried. Contrary to what some have written, we NEVER had difficulty getting a table for our group and likewise never had difficulty either changing our assigned dinner times, coming later than anticipated nor staying as long as we chose. Our seating time in the Crystal Dining room was "around" 6:45 and often were leaving dinner at 8:30 or closer to 9:00. The service in the Dining Room was impeccable and the food was extraordinary. Not that it mattered to us, but by the second day our wait staff had our names down pat. Nothing, and mean nothing was too much to ask. Prego was wonderful and Silk Road was a good experience. (Asian food isn't high on my list of preferred cuisines, so I'll leave it to others with more cosmopolitan palates to pass judgment on the Silk Road.) As a matter of fact, right after having dinner at Prego we booked another reservation for later in the week (not difficult), but cancelled when we all were satisfied with our experience in the Crystal Dining Room. Our most recent cruise, prior to the Symphony, was on the NCL Pearl, where dining in the main dining room was akin to being downgraded from 1st class to economy on a plane. If you chose not to frequent the 4 or 5 "up charge" restaurants, then back to the galley! On that ship, two huge main dining rooms, each serving exactly the same menus and of questionable quality. Dining in the Crystal Dining Room was a pleasure! As for breakfast in the Lido Cafe absolutely no complaints. Generally, my wife and I would be there around 815 or a bit earlier if we had a tour start by 9 am. It was extremely rare that we couldn't we find a table and we never had to search one out on our own, always being assisted in that task by one of the waiters, who also knew our names, I might add. Breakfast was also available in the main dining room, as well. Normally breakfast buffets, nor any other buffets, are not on our radar. But to call the Lido Cafe a "buffet" is way off the mark! First off, there are no trays and consequently no long line of rails to push your tray along. The Lido is arranged with many "islands" of selected foods, such as the chef-attended omellette and waffle section, there's cold cereal, with fruits, another area for meat & cheeses, another section for Asian Kimchee and soups, etc. As you choose your selection, no tray? No problem! As out of nowhere a server appears to carry your plate back to the table, if you choose. Actually, quite nice. Late risers probably were a bit out of luck and would have to settle for breakfast in the mid-ship Trident Bar and Grill, where the selections were somewhat limited but certainly not frugal. I might respond to some of the other writer's comments about the wine selections. As everything is life, wine is a relative thing! And again, those who consistently cruise on the "all inclusives" might be able to jump in and make some comparisons of the wine lists of the various ships. We on the other hand were more than happy with the selections, whether red, white or champagne. We were happy not because we were forced to drink inferior wines; not at all! Several times we disliked a selection at dinner, only to have the Sommelier rush out to select something else. It was the effort that counted as much as the wine. In the Crystal Cove Bar on Deck #5 were our crowd generally would meet and have a few cocktails before dinner. Santa Margherita Pinot Grigio was always available. Where I'm from a bottle of that goes for about $18.00 a bottle. I know you can spend more, but we all thought that was a pretty nice, "pedestrian" type of wine. Besides, the ladies also like the "Sake Berry" martinis they made in the Cove Bar. The itinerary of Symphony's Baltic Dreams was the reason we chose this particular cruise. A couple of people in our group had been to one or another of the cities, but you know how that is when it's work -- you never get to see anything. For my wife and I it was all new and fun to visit. The weather was mostly cooperative, but we got rained out of Tallinn and had a bit of rain in Stockholm. St. Petersburg was amazingly interesting and the lunches we had were exceptional, possibly helped by my Eastern European roots. As for tours, we chose to plan and book our St. Petersburg tours before we ever left home. While expensive, it included group visas, lunches, all transportation and admission fees. We were able to select where we wished to go and what we wanted to see. We even got the V.I.P. treatment by always being "1st in line and shown to special entrances where we would always be assured of being shown to head of the line. We took our private tours on Friday and Sunday, and on Saturday were part of a free courtesy tour sponsored by American Express. That was a fun way to meet other cruisers at a pre-tour mixer and during the tour itself. In most of the other cities we availed ourselves of the "Hop-on-Hop-off" bus system, which was always combined with a canal boat tour. Much less expensive and with a little research before hand, you could quite easily do your own thing, stopping at interesting sites along the way and then wait for the next bus to continue on, taking as much or as little time as the schedule allowed. There are probably a few "nits" that I could pick, but they all fade into insignificance when compared to the total experience. We are extremely glad that we took this cruise with Crystal and will be looking for the next time we can again say "All Aboard" with one of their ships. Bon Voyage! Read Less
Sail Date: June 2011
My friend Linda came to sail with me on a trip to Alaska on the Crystal Symphony. This was her first time on Crystal and my second. The cruise was just fantastic The food was really a cut above all other cruise lines. The entertainment was ... Read More
My friend Linda came to sail with me on a trip to Alaska on the Crystal Symphony. This was her first time on Crystal and my second. The cruise was just fantastic The food was really a cut above all other cruise lines. The entertainment was fabulous. Our cruise had "emerging artists" sailing and entering us. They were extremely talented and we all enjoyed the shows. The lectures were interesting and entertaining. Beginning Bridge classes were given and I liked them. The gym was just wonderful and I worked out most days. Excellent, attentive staff. The spa was very good, and I had two massages. I think the prices are over the top, however. All in all it was a great trip. Linda and I especially enjoyed meeting & hanging out with Bradely & Stuart, who were passengers from the U.K. The Ron Owens group was a lot of fun and Joanne from Fugazi Travel took good care of us... Read Less
I joined the ship in Sydney for last 20 days. Air travel involved 3 planes to Sydney, usual scenario, long lines at security, searches and of course no meals on the 2 planes from FL to LA. Hotel room in Sydney was good, hotel food rather ... Read More
I joined the ship in Sydney for last 20 days. Air travel involved 3 planes to Sydney, usual scenario, long lines at security, searches and of course no meals on the 2 planes from FL to LA. Hotel room in Sydney was good, hotel food rather poor and very expensive. Boarding was as per usual, lines and confusion. Once on the ship, a crewmember took my carry-on to escort me to my cabin. He got the deck correct but then did not know if he had to go right, left, forward or aft once he got there. I found out that he had joined Symphony only a couple of hours prior to my arrival and had never been on a Crystal ship before! Luckily I knew the ship better than he did. Once in the cabin I found my luggage waiting for me which was excellent. When I read the ship activities sheet I realized things were going to be very different on this cruise. There were 100 Full World cruisers on board and just over 200 segment cruisers. Dining was not two sittings or assigned table, but "open seating, doors open from 7 p.m. to 9 p.m." This was a bad error. With Crystal still using personal gratuity plan, the staff would be financially short at end of trip. The kitchen proved to be in chaos, since it meant that some passengers were requiring desert whilst others were just starting their appetizers. This resulted in incorrect food or badly cooked food being served up. Examples: When I cut my breakfast pancake it oozed a gooey mess of uncooked batter over my plate. An order of "link sausages and broiled tomatoes," came up as one thin sausage and one half tomato. I asked the waiter to return it to the kitchen for a bigger portion. He returned very upset, still only one sausage but they had added an extra half a tomato. I was told the kitchen "had no more sausages, that it would take half an hour to get further supplies from the storeroom and to cook them". I made do. I ordered "Fresh raspberries with ice cream" and received "Blueberries and whipped cream," and an order of "fried Oysters" came up as "Oysters Rockefeller", a side order of "Fried Onion Rings" came up as "two spoonfuls of chopped braised onions "as is usually found on a hamburger. On the French night I ordered the soufflE at 7:50 p.m. and was then informed that "the soufflE will not be served so early, you will have to wait until 8.30 p.m. for it." As I was going to the film at 8.15, I settled for vanilla ice cream. Never have I experienced such poor service from Crystal. There were other equally upsetting events. It became very obvious that the Full World cruisers regarded the ship as their own private domain, and I regret to say Crystal actually encouraged this attitude. The President of Crystal came on board for last 5 days. He held a public forum. A demand was made by a group of full world cruisers that "in future Crystal will not sell segments of this cruise, or if they do they will charge the segments buyers much higher rates than those of us buying the whole cruise, this will limit the numbers." I was horrified at this blatant and arrogant demand. I expected the President to point out that Crystal could not sail with just 100 passengers, and that segment buyers had paid their fares and had as many rights as any other passengers. He did not do so, he agreed with the demand! As a matter of interest a check of the rates will show that if there were full world cruise passengers and segment passengers from my town, the full world passengers would have received greater service and luxury than segment passengers. Full world cost for cabin E was $399 pp pd. For this they received Limo service from their home to airport, limo service from destination airport to ship, and same service on their return. They would receive "free First class" air travel. Hotel at port with Welcome dinner and party pre cruise, all gratuities paid, $1000 shipboard credit. Special parties, dinners and shore events. Just to mention a few of the "goodies." For last segment, the cost was $389 pp pd, but passenger had to make own way to gateway airport, (an extra $180 return fare by car for myself) pay own air costs ($895 economy to $4600 for business class Fl to Sydney). Bus to hotel, room was provided but no food, my dinner cost me $45. Bus to ship next day, gratuities were paid. $150 shipboard credit. From this it is clear that the full world cruise passenger a got great deal for the extra $10 pp pd to Crystal. Due to the events which happened on this cruise and in view of the attitude of the Full world contingent, together with the remarks made by the President of Crystal concerning future charges to segment passengers, I have to state that I would not recommend anyone to take this cruise unless they were going as full world passengers. rafex1@earthlink.net August 2003 Read Less
While I realize there is not a large market for world cruises, I would like to offer suggestions and comments based on our recently completed voyage on the Symphony between 1/12 and 4/27. In regards to the ship itself, all of the ... Read More
While I realize there is not a large market for world cruises, I would like to offer suggestions and comments based on our recently completed voyage on the Symphony between 1/12 and 4/27. In regards to the ship itself, all of the category A-E cabins are the same size and configuration, excluding the verandahs in cat. A-B. These all feature twin/queen size beds, 2-person sofa, desk and chair, TV with tape player, minibar, safe, adequate storage even for a world cruise, and a bath with tub/shower and twin sinks. The cat. E cabins are on the 7th and 8th decks and have obstructed view of varying degrees, with those on the 8th having in general a greater degree of obstruction, i.e. lifeboats. We were in 7088 and had about 20 % blockage by the bottom of the lifeboat, which was no problem. Our only objection was that this lifeboat was always used for tender operations, which usually meant a fair amount of noise around 06:30. Fortunately there were only a few ports that needed tenders. The 4 aft lifeboats are larger than the others and therefore always are used. The cabins between 7064-7085 are probably the best. One nice thing about the promenade deck is that it is lower than the floor level of the cabins, so that people are not on eye-level with the windows. Cat. D cabins are all on the 5th deck, which is the same level as the dining room and the usual gangplank level, so they are handy for those with walking difficulties, although there were several wheelchairs on other levels as well. Cat. C is the unobstructed cabins on deck 7. Cat. A & B are identical with B's on deck 8 and A's on deck 9. Those more forward and aft have wider verandahs. We visited people in Penthouse cabins and they are luxurious with lots of room, free mini-bar and a butler, but very expensive. The food was quite good, with 4 main entrees each night in the main dining room, plus 2 other plain fish, chicken or steak choices, plus a vegetarian dish, a pasta and an entrEe-type salad. In addition the headwaiters would perform tableside dishes and special orders, such as rack of lamb or kosher chicken, as well as desserts. There were 2 additional restaurants, Prego (Italian) and the Jade Garden (Asian). Both were excellent, especially the mushroom soup in Prego. It was suggested that a $6 tip/ person should be given. We usually had breakfast and lunch in the Lido, since it was generally faster than the dining room. However I did notice they had fresh-squeezed orange juice in the dining room, but not in the Lido. There were numerous buffets, usually on the Lido deck outside, as well as the Trident Grill, where you could get sandwiches and pizza, and a separate ice-cream bar. There was also the Bistro on the 6th deck, where you could get a late breakfast, light lunch or afternoon snack. Afternoon tea was served in the Palm Court. We started out with the late seating, but at 8:30 it was just too late, so we eventually switched to a table for 4 at the 6:15 seating, but since the ship was not full, we could come as late as 7:00 and still be out in plenty of time. Occasionally they would have a casual dinner at the Trident Grill with open seating, but the menu was limited and never changed, so we only did that 3 times. The entertainment was outstanding as a rule, with names such as Jim Nabors, Debbie Reynolds, Regis Philbin, Tommy Tune, etc, The ship's productions were good, but were repeated every segment, so one could go elsewhere. The movies were not first runs, but we did see Cider House Rules, Gladiator and Fantasia 2000 as well as others. There is a very extensive video library as well as the regular library. There were 3 fulltime pianists, 2 groups and an outstanding six-piece orchestra, so that dancing was always an option. During the day there were enrichment lectures, with such speakers as Buzz Aldrin, Irvine R. Levine, Peter Arnett and others, so that there were usually 2 and sometimes three lectures a day, plus 2 dance lesson, 3 bridge lectures, bridge games, art classes, bingo, so on and on. On the physical side, there were two heated pools, two Jacuzzis, a large gym with 7-9 treadmills, six bicycles, 6 Cybex machines and lots of free weights. The promenade deck was a quarter mile, and on 12 there were a paddle tennis court, a putting green and two golf nets plus a golf pro, offering group and individual lessons. We had 36 ports of call: three were changed, 2 because of civil unrest (Zanzibar and Ivory Coast) and one because the captain felt the harbor could not be entered safely and the tender operation would be too far out. Substitutes were obtained for all three. In addition we had an extra day in Capetown because a supply ship was slowed by an Atlantic storm. In spite of all this we managed to stay on schedule with minor juggling of the ports. The highlights we felt were Angkor Wat in Cambodia, the Shwedagon Pagoda in Yangon, Myanmar and the Taj Mahal, although we also enjoyed the safaris in Kenya and South Africa. We frequently either rented a car or hired a taxi with another couple to go sightseeing, although we also did many of the ship's excursions. One of the main points I would like to make is that is a better deal to go on the entire cruise rather than the segments. The total fare for the entire trip was only $1,010 more for the world cruise than the total for each segment, but for that we each got $1,000 shipboard credits, prepaid gratuities (worth more than a $1,000}, limos from home to airport, airport to hotel, hotel to ship, ship to airport and airport to home, a night's stay at the Beverly Hills Hotels with meals and a dinner-dance the night before sailing, and first-class or business class airfare, depending on your cabin grade, plus there were at least 4 special dinners aboard, invitations to the Captain's cabin, and special tours around the ship. The Captain was super and his wife, Terry, was the World Cruise Hostess and did a marvelous job. It was an eye-opener to see how many people had been on previous world cruises, with several that had been on all 5 of the prior one's with Crystal, as well as many who have been with Royal Viking and Seabourn in prior years. Most of the ship's officers and sailors were Norwegian with one Japanese, the waiters and stewardesses were European, the hotel director, maitre'd and chef all being Austrian, and the busboys and cleaning people Philippine. As mentioned above the laundrymen were Chinese. The crew was very pleasant, and were very gracious in their interactions with the guests and each other. Crystal goes to great lengths to keep them happy. All in all it was a memorable experience. Mp17706@aol.comMay, 2001 Read Less
With the current crisis around the world I was booked originally to be on the Crystal Symphony doing the East Coast of Africa to Cape Town. As the itinerary was quite dangerous Crystal changed to the West Coast of Africa concluding ... Read More
With the current crisis around the world I was booked originally to be on the Crystal Symphony doing the East Coast of Africa to Cape Town. As the itinerary was quite dangerous Crystal changed to the West Coast of Africa concluding in Cape Town. As I have been to most of the ports before this was not going to deter my making this cruise as I will not let any terrorist change my plans or frighten me from traveling. Upon arriving in Rome we were taken to Civitavecchia and boarded the ship immediately. Crystal has always had the highest security before but now they have more check points and besides the X-ray machine have portable instruments that they check all carry ons. No one is allowed on the ship without the proper identification and there are NO visitors allowed. All the ports had guards posted in front of the ship and the police were very visible. As many canceled the ship was not filled and with the Superior Crystal Service and Fabulous restaurants one felt that this was their own private yacht. The dining room had an open seating for dinner and as this is a first I loved it but because of the loss to the waiters and the cruise line I hope it never happens again. We visited great ports: Portofino, Monte Carlo, Barcelona, Palma de Mallorca, Lisbon, Las Palmas, Canary Islands, Tenerife, Canary Islands, Bom Bom Island , Walvis Bay, Namibia and then Cape Town. We had 12 sea days and all the usual Crystal entertainment's as great lecturers, production shows, and the most fabulous spot Computers At Sea with the most considerate staff and the highest advance computer set up on any cruise ship. One can create their own web page and have your friends see you via the Internet while you are cruising. Having cruised on many other so called Superior Cruise Ships I can state that Crystal Cruise Line Is The Best cruise line afloat. They Are The SUPERIOR Cruise Line and all the rest are far behind. They are concerned about taking care of their passengers with the finest cuisine, entertainment, amenities, and security. No one need fear to go anywhere on a Crystal Ship. I wanted to assure anyone who is concerned about cruising in these times that having experienced this fabulous cruise they can be assured that they will be in good hands and have a fantastic time on either Crystal Harmony or Crystal Symphony. Bubbiemame@aol.com October 2001 Read Less
28 Helpful Votes
Sail Date: January 2019
Like some people, I read negative reviews before I read positive ones. Given, that I have already made a selection, I want to see what I failed to notice when I first made my choice. I read the previous negative reviews of the Symphony, ... Read More
Like some people, I read negative reviews before I read positive ones. Given, that I have already made a selection, I want to see what I failed to notice when I first made my choice. I read the previous negative reviews of the Symphony, and they were rubbish. This was the best cruise I have ever sailed. The ship was impeccable and up to date. The wifi service was flawless. The staterooms were roomy and well-appointed. The public rooms were beautifully adorned. The staff was cheerful and attentive. One-fellow passenger quipped, I have never seen such a happy crew. The shows were perfect, and the food was divine. My only complaint was that I wish they had a later dining option. The dining rooms all close at 9 pm, and this bumps against the shows, which are typically at 7:30 and 9:15 pm. Also, the absence of towel origami was a big positive. The ship and the passengers reek of class, and that made for a very pleasant experience! Read Less
29 Helpful Votes
Sail Date: January 2018
We booked a Sea Breeze suite on deck 9 in mid 2017. These suites were created when the ship was refurbished in October. 14 days before we were due to step on board our agent was told by Crystal that due to electrical problems the Sea ... Read More
We booked a Sea Breeze suite on deck 9 in mid 2017. These suites were created when the ship was refurbished in October. 14 days before we were due to step on board our agent was told by Crystal that due to electrical problems the Sea Breeze suites required repairs and we had been upgraded to a Penthouse Suite on Deck 10 under the pool deck. Our agent knew that after 25 years of regular cruising there are locations of a ship that we would not accept even if free. Under the pool deck is one area. Upgrade rubbish - suite size the same, fare the same and services to the suite the same. We asked if we cancelled would there be a penalty. Yes there would be no refund and read the small print we,Crystal, have the right to change the suites. We had also taken a 3 day pre cruise hotel package in Mauritius. Two days before flying out to Mauritius we checked the weather to discover the island was about to be hit with a category 3 (severe) cyclone and all air travel was cancelled to and from the island. We telephoned Crystal in Sydney and identified ourselves with the booking number etc. The voice at Crystal told us that they had no official notice of any Cyclone and they would only talk to our travel agent. Hello a cruise ship capable of holding 848 passengers heading into a cyclone forecast area and they did not know that fact. Does anyone in Crystal tell the truth? The coach from the hotel to the ship was a shambles. We arrived after 1.30 pm so lunch was not available - part of the service was suppose to be a champers lunch, which no one knew about. When we arrived on board we were told that deck 9 was closed due to flooding. Hello the ship must have great scuppers (drains) if only deck 9 was effected. When we told the Concierge that our concern with the Penthouse Suite was noise from the pool deck we were told they had never had a complaint about noise. Hello again. The now have one. For the next 14 days we had foot steps over our heads from around 7 am to 10 pm or later. Furniture was dragged across the deck. From time to time heavy trolleys trundled across the deck. At 5 pm the staff rearranged the sun lounges by moving them into position and dropping them. We complained to the Concierge and the time moved to 9 pm. When the deck was hosed down in the early hours of the morning we had the benefit of an early wake up call. On the second day we became aware that there were only 380 passengers on board, so that really explains why deck 9 was closed. The climax of the treatment we received came on day 5 when we discovered that the on board of US$1200 was not on our account. You had to spend that on board. Yes, we do read the fine print. After a meeting with the Chief Accountant it took another 2 days before the credit was put onto our account. Although the web site sets out the service to the suite we had to ask for such service each time. We only have a butler because we select the better accommodation and the butler comes with such accommodation. On the ship the Butler did not offer any service. On day one there were no canapes. Afternoon tea was never suggested etc. Service in the dining areas was initially very good but fell away in the last 7 days to poor. Read Less
19 Helpful Votes
Sail Date: September 2015
We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop ... Read More
We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop attendants bored and non attentive; products about twice as much as in shops here. Children running up and down the halls unsupervised at 01:00 hours and all ship Hotel Manager advised was "WE HAVE SPOKEN TO THE FAMILY" but the disruption still occurred almost nightly. NO assistance for disabled leaving the vessel at ports. Room so crowded that 2 people can not change clothes at the same time. Most mornings there was cherrio's and cookies on the floor of the hall. Truly the CRUISE FROM HELL and we will never consider Crystal again Read Less
17 Helpful Votes
Sail Date: August 2015
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the ... Read More
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the largest RCL to Norwegian and Seabourne. She told me that Crystal was the best by far. I decided to bite the bullet and take a cruise with them. Wow this ship has seen better days. Apart from the tiny room with the furniture that looked so cheap and dated. The whole ship decor was not only dated but looked worn out. ditto with the carpet and the lighting. And the main dining room was like a three star hotel dining room . From the boarding to the reception the staff I can only say was NOT top notch. Many looked like they did not want to be there. The lady who took us to our room (worked at the spa) barely spoke to us and I noticed wasnt greeting guests she walked past as I was accustomed to . I was also taken aback by the end of day boarding after an excursion. On all the ships I have been on their is staff welcomed you back on the ship with a smile and refreshements (*water or juice on the larger lines, champagne on Seabourne) On Crystal not even a plastic glass with water. No one was there except for the surly ship crew mates. The food was fine but I would say the quality was just as good on the bigger ships in the extra fee venues. The servers although nice were harried, again not what you expect from a 5 star experience. Did I mention the rooms were ridiculously tiny? For the same amount of money you can get a suite on the Haven (Norwegian) with a butler and the private pool. similar price for a much larger balcony suite on Seabourne, or if you like a larger ship the loft suites on RCL. Service on these other ships was just as good. Again I am not sure about where all the raves come for Crystal. My 1 star review is mainly because of the quality price ratio. At a cheaper price I might not have had as high expectations. Kind of like going out to a fine dining michelin starred restaurant but instead getting a quality chain restaurant food and service. And the WI-Fi prices Usurious. I paid $200 For 10 Hours I think, It almost never worked and the staff in the computer was very surly. when I asked if I could get a refund for the 6 hours I didnt /couldnt use (due to the poor connection) they said "no" . Read Less
13 Helpful Votes
Sail Date: August 2015
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked ... Read More
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked in our TINY room (a suite with a balcony) had been painted that same day and the workers left their mess behind...can you imagine this? The smell of paint in our claustrophobic room? If we could have gotten A refund of 50%, we would have gotten off the boat immediately. Our room was also on the 8th floor, far from the nearest room to the engine room, but it was still like sleeping through an earthquake every night. We had to ask for thicker mattresses and I assume it was a common request, since we saw a truck unloading new mattresses at the next stop. We had a tiny, ancient TV, placed on top of the mini fridge in the far off corner. The only positive is the bathroom, which was a nice size, with good water pressure. The ground tours were incredibly expensive and half of them were very Meh. The food...mmm...it was so bad on the first day...but it got better as the ship sailed on...the cheese cart was the highlight. Silk Road...the maitre D, makes you feel bad for wanting to eat there, it was always empty, but they told you they were all reserved. The one day we hung out at the pool, they had a dreadful Philippine band belting out the worst songs at ear splitting volume. No-one was clapping...I think we all just wanted to go back to napping or reading our books. Service was either really good (some waiters are amazing!)...but others are terrible...like the captain from Pondicherry who played a trick on an elderly man...why? For his own amusement, because no one else found it funny...it was just mean. Also, on other cruises I have been welcomed to the boat by a towel and water and even champagne...not on crystal...it's more like airport security...intimidating men with an X-ray machine. The entertainment was actually really good...they have a neon dancing show which is excellent, as is the dance number on the day at sea. I would not recommend this trip to my worst enemy. Read Less
18 Helpful Votes
Sail Date: May 2015
30 cruises with Regent/Seabourn/Silversea/Oceania etc and the second trip with Crystal. Clearly Crystal has many fans, who appear not to have travelled with many other lines. Boarding was chaotic, 900 people board at the same time and ... Read More
30 cruises with Regent/Seabourn/Silversea/Oceania etc and the second trip with Crystal. Clearly Crystal has many fans, who appear not to have travelled with many other lines. Boarding was chaotic, 900 people board at the same time and stand in line in the cold as each passenger is checked in on board. Safety drill took place at 8.15 pm. As you sit at the bar, a sign is placed in your face that service is suspended. Everybody goes outside, many are drunk and making a joke of the whole process. You then all rush back in and undergo the chaotic dinner service in the dining room. Dining by reservation is a disaster. You are seated in an undesirable seat between meal services as the waiters noisily clear the first sitting and set up the second sitting. We were given seconds to order; "I hope you are ready to order", with no eye contact and desperate to move on. Wine service is "Red or white?", no description of the wine and it is poured VERY quickly before they run off. Food quality is VERY poor compared to ANY other cruise line I have travelled with and in particular with all inclusive premium cruise lines. Menus are very unimaginative; ingredients are cheap, frozen and prepared in advance. Everything is VERY salty, especially the soups that are often slopped around the bowl and plates as they are rushed to your table. Dessert is often Ice Cream or Ice Cream, a clear sign of penny pinching. There were numerous outbreaks of gastric illnesses. The dining room is very busy, very noisy and in no way refined or anywhere near fine dining. There is no alternative dining in the evening in the Lido area as with all other premium lines such as Seabourn/Regent etc. Prague and the Nobu themed restaurants are 'ok' but then they should be, considering the hype and the background to the chefs who risk their name to the venture. Lunch is a procession of travel agents being dined by Crystal. They can be heard clearly explaining how Crystal provide 'incentives' to recommend them to clients and one was thanking Crystal for his latest iPhone update. Cabins are the smallest on ANY ship and the bathrooms have two PLASTIC bowls that you can just about put your hands in.You have to carefully manoeuvre around the room just to be able to get around the bed, the cabins really are very small. There is no atmosphere on board, it is really very flat. Officers are rarely seen except at the 'Welcome Aboard" party towards the END of the voyage where the officers won't touch you in case they spread viruses. Staff in general are flat, there is often no eye contact and nobody called me by name which I have never experienced on any premium cruise line. The stateroom attendant couldn't even manage 'hello' or 'good morning'. Shows are 'ok' but again nothing special considering the claims of Crystal to be the best. Dancers are too busy eating in the main restaurant at dining times we were told were not available. I could write a lot more but I think it's safe to say my money will be staying with the other premium lines and I can only suggest those Crystal fans that have never tried another cruise line to venture out into the big competitive world and try some better food and service in cabins twice the size and sometimes lower priced than the very 'pricey' Crystal. Read Less
6 Helpful Votes
Sail Date: April 2015
They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the ... Read More
They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the Dining Room. Even the hot Soups were cold. Complaints were not able to fix the problem. Could not get a Steak Medium Rare as they always came well done. Excursions were of poor quality and well over prices we spent A$2500 and got half that value. Complaints were ignored. No Musical Entertainment between 8.30 and 9.30pm. The Cruise Director would do nothing about it. Bridge Sessions were only 2 hours on sea days and on port days no equipment would be made available. Ran out of Saporro and Tsingtao beer even though there was a large Asian Passenger list. Also ran out of Hot Chocolate. All in all a poor experience in what is supposed to be a five Star line. Aparently since Changing hands they have deteriorated. Read Less
12 Helpful Votes
Sail Date: March 2015
I have cruised Crystal for the last few years and had many friend joining me every year from all over the world , this was our meeting place once or twice a year I have a very stressful job going on vacation to relax is a must for me ... Read More
I have cruised Crystal for the last few years and had many friend joining me every year from all over the world , this was our meeting place once or twice a year I have a very stressful job going on vacation to relax is a must for me for the last 2 year I can see the deterration of the quality of service , food , entertainment and over all maintenance of the 2 ships( the worst front desk customer service ever ) the cruise line deleted many expensive meals lowered number of staff , bad house keeping , Some guest found dirty laundry in their cabin when they checked in ... really 6 starts cruise ship. Really .... The Staff is miserable ,over worked and under paid , they also noticed the change from a luxury cruise line to average since the sale of this cruise line 2 years ago. I get a call early morning from the Captain looking for a missing male guest asking me if I know the where about of this guy I found out that he called all the female guest that day asking the same questions this is not how I wish to wake up on my vacation .... the guy was drunk and did not return to his cabin I tried to reach out to cruise line headquarters in Los angles as will as Eddie ( CEO)via emails and phone calls "All I got was sorry, we try to do our best , we are 6 stars cruise line" ....really I would save my money and find a better cruise line , I will never cruise with this cruise line as are many others to cruise with where I would have a great time in a clean environment ,great food ,pleasant atmosphere and stress free bon voyage Read Less
3 Helpful Votes
Sail Date: October 2012
We were on the Crystal Symphony v2226 Oct 21-Oct 31 Montreal-New York. We flew out of Newark on Friday to get to Montreal early. Our flight was delayed but we got there that night. Checked in to the Fairmont Queen Elizabeth. Upgraded ... Read More
We were on the Crystal Symphony v2226 Oct 21-Oct 31 Montreal-New York. We flew out of Newark on Friday to get to Montreal early. Our flight was delayed but we got there that night. Checked in to the Fairmont Queen Elizabeth. Upgraded to a junior suite with the Fairmont Presidents Club. I highly recommend this hotel. Great room, great food, great location, and great service. I was even able to get late check out for Sunday to stay in the room until 4:15 to watch the Giants game. We checked out and took a taxi to the cruise pier. Upon arriving at the pier the taxi was able to go all the way to the door of the terminal that was very close to the entry to the ship. (Very convenient) When we entered the ship we were checked in and then taken to our cabin. Cabin- We booked a window cabin on the 7th floor. We booked a window because we knew it would be too cold on most of the trip for us to enjoy the balcony. The cabin was way too small. Our luggage did not fit in the room and needed to be stored. The bathroom was the size of a closet. The worst feature of the cabin is the bed. The bed has a cheap mattress that was as hard as a sheet of plywood. Their is nothing luxurious about the bedding on Crystal. The horrible cabin had us wanting to leave. We could not get a refund if we left so we stayed. Dining-This is the best feature Crystal has. The food was great in every venue. Although the food and waiters were great the drink service was very slow. My wife drinks soda and there were days where we had to ask halfway through dinner where the coke was. Wine glasses were not refilled quickly. The ship had propulsion problems on Monday when we were supposed to leave so we did not leave. We didn't leave until Tuesday night and we missed the port of Quebec and the scenic cruising on the Saguenay River. This was a big disappointment to us and also many on board. Crystal could have taken the initiative to run a bus trip on Tuesday AM to Quebec as it is about 2.5 hours away from Montreal but they did not put in the effort. Halifax and Bar harbor were nice ports and we had great weather for them. Then we get to Boston. We were told that Newport RI would be cancelled due to the rough seas so we would be staying overnight in Boston. This was another opportunity for Crystal to take the initiative and still run tours to Newport RI (its only 1hr 20 mins away) but they didn't. We rented a car and drove down and back. The breakers mansion is amazing. While in Boston about 50 people chose to get off the ship due to the coming hurricane. We were encouraged not to get off from the staff and told that Crystal would take care of everything and it would not be an issue. After the second day in Boston an announcement was made saying that for our comfort we would be staying in Boston instead of sailing into the hurricane and that we would miss most of the extra day in NY. Instead of waiting Tuesday morning to evaluate the situation by 7AM Tuesday the boat was sailing towards NY. By Tuesday evening we were given an announcement that due to damage to the NY cruise terminal we would be taken to Charleston, SC which was Crystal's first port on the next cruise. They said that there would be people in the main reception area to address any concerns. I went to the table set up on level 5 and was told the same thing as the announcement. When I asked how we would get back to NY the person behind the table shrugged their shoulders. They said that's up to you. Not only was any transportation paid for by Crystal but we weren't even given any help making the arrangements. Their only response was that they gave us free internet. The internet was so slow once everyone got on it that booking anything was difficult. I asked to be able to use the phone at no charge and was told it would be $2.50 a minute. Thanks Crystal!!!! Clientele- If you are young(under 60) and are considering going on Crystal....DONT. The average age of the passengers has got to be about 80 years old. This will be our last cruise on Crystal. When a company is going to advertise 6 star service, I expect better than what Crystal provides. We had a much better experience on Silversea. Food is good on Crystal but that where it ends. If you want more than food then look elsewhere. Read Less
6 Helpful Votes
Sail Date: August 2005
Embarkation/disembarkation: I prepurchased transfers from airport to ship and ship to airport. They completely forgot us and we had to take a cab. Tried to get reimbursed and instead they charged us a second time and would not budge. After ... Read More
Embarkation/disembarkation: I prepurchased transfers from airport to ship and ship to airport. They completely forgot us and we had to take a cab. Tried to get reimbursed and instead they charged us a second time and would not budge. After many tries both on ship and after we got home, I had to give up because my blood pressure could not take it anymore. In summary, you cannot trust Crystal on transfers. Food: barely adequate. Slow, wrong, screwed up at the table, dropped, etc. etc. pick an adjective. Maitre d' clueless. Booked for a table for two but put at table for 8 and told to like it. This is not a 6 star, or 5 star, nor 4 star, nor 3 star, nor 2 star ship.... Ship furnishings: eh, normal hotel. Nothing to make it stand out or be unusual. Kids: Nothing for kids to do. No children's coordinator. They get a zero for not even trying a little. Cabin: smaller than other lines. Only shining light on ship was female room steward who was wonderful. Unobtrusive and quick. Room service: You have to call your room steward and then they take your order to kitchen so everything takes a long time. Terrible room service food- McDonald's is better. Tour desk: good Spa: Disorganized and rude. Taken over by the World Cruisers. TS attitude. Ship: Engine broke down and we had to miss a scheduled stop due to slower speed. Maintenance is not a priority with this line. Crystal puts on party for American Express cardholders: but because I don't have a platinum card was not invited. Captain: pissy demeanor. Would not shake hands because it was not hygienic. But had no trouble shaking hands with World Cruiser. Artwork: Bought over $12,000 of artwork onboard and never received it. Crystal would not speak with me -insisted that I complain through my travel agent. As of this posting, this is in litigation and I have received neither artwork nor refund. In summary: Do not book on Crystal. These people are real trouble. Read Less
8 Helpful Votes
Sail Date: April 2019
The cruise was recommended by some of our friends who had taken it in the past. We have sailed with Crystal 3 times before, but this time was truly a disappointment. The Symphony is old, tired and worn. The air conditioning could not ... Read More
The cruise was recommended by some of our friends who had taken it in the past. We have sailed with Crystal 3 times before, but this time was truly a disappointment. The Symphony is old, tired and worn. The air conditioning could not keep up with the tremendous heat outside and consequently the common areas were warm, the dining room was warm and my cabin had an electric fan to try and cool the air. It was very uncomfortable. Everyone was complaining, not just a few guests. The enrichment classes that Crystal is known for were almost non existent. The exercise room is far from capable of serving a boat that size in a health conscious world. The lack of updated outlets and electronic capability is a problem and requires you to have extension cords running through the room (plus the electric fan supplied by Crystal) and this must be against all fire codes especially on a boat. The Piano Bar entertainment was boring. The night entertainment was fair and there was actually nothing to do after dinner for folks who did not want to go to bed at 10 pm. On Deck 8 the laundry room is too small and was so hot that besides the washers overflowing because they did not work properly, it took many trips there to be able to wash your clothes. This was the first time I stayed on Deck 8 ( I was usually stay on Deck 9) so I am not sure if this is always a problem for those guests. Besides the outstanding service and very good food, there was nothing about the cruise itself that would bring us back to Crystal to sail again, unless they make some real changes to the ship. We went with two other couples and this was their first Crystal trip and they would also not travel with Crystal again. What a shame. I think the Crystal base and its fabulous reputation is about to change maybe as a result of the new owners. Read Less
11 Helpful Votes
Sail Date: April 2018
I choose Crystal over the years for the magnificent service and standards. I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times. I feel the crew members are lacking motivation and training, ... Read More
I choose Crystal over the years for the magnificent service and standards. I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times. I feel the crew members are lacking motivation and training, their can do spirit from the past is gone, food is fantastic but isn't enough for a premium line, I'm frankly disappointed with the onboard experience and lack of identity crystal have these days.. The upside is that itineraries are very good, casino is very good also but overall I did not leave the ship satisfied this time. I contacted corporate to make some comments and I'm still waiting for a reply (not good). At this time I don't think I will go again, it is time to try the competitors, I have cruised with seabourn once and I think I will try again when the time is right, if not silversea could be a good option. Read Less
9 Helpful Votes
Sail Date: August 2017
This was our 35th cruise on Crystal Cruises. Our stateroom has always been on the penthouse deck because of the walk in shower. Over the years we have noticed with the change of ownership and executive management Crystal has been ... Read More
This was our 35th cruise on Crystal Cruises. Our stateroom has always been on the penthouse deck because of the walk in shower. Over the years we have noticed with the change of ownership and executive management Crystal has been tinkering with their delivery of service. Just small things at the beginning that really did not add much to the "Crystal Experience". However, limiting the number of reservations to the speciality restaurants and then assessing thirty dollars a person over and above the two visits was not "all inclusive" marketing. The dining venues are exceptional, mainly due to the excellent service staff. The lecture series have always had knowledgeable presenters both on current events and cruise itinerary. Both ships are showing their age. Our stateroom and some public rooms furnishings were a bit well worn. We were informed that Symphony was going to be in dry dock for a month. What Crystal needs is a new cruise ship and forget about yachts and airplanes. They had a great business plan at their inauguration. It served them well. Their greatest selling point is their officers and crew. They are top notch. Best in the cruise industry by far. Read Less
1 Helpful Vote
Sail Date: July 2017
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go ... Read More
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go on a shore trip they MUST take the kids with them - Noting that a number of the shore trips are not for children - 2. The only compromise is to have a staff member - not trained in child care are not having any basic emergency medical training baby sit them in your room. That's not to the same standards as kids club as they staff member could be any volunteer - 3. The Internet on board continually dropped out for a lot of the day, while my 4G/3G Modem to Norway telco was providing 50 - 100 Mb/s from the room - for all the trip other than a 8 hour ocean trip from Norway to Scotland. When I pointed out this to the IT staff they said that Satellite was the only way they could provide the service. In addition that noted that Internet complaints where the largest item of complaint. 4. Children leaving the vessel can be marked for checking that they have a parent with them. However, every time we left the ship our child ran ahead and was never stopped.. There identification system rang a bell and they then turned it off at no stage stopping the child I pointed out the kids club issue during the trip to the Director of Services and they advised that its company policy and there is no flexibility I showed the engineering and IT staff the speed I had with 3g/4G while at sea and was advised that they have 32 Mb/s to the satellite and that it ...When they loose the Satellite they have a backup but on trip to far northern latitudes they will continually have a problem. this was not a good family experience. I have rated below ignoring tese issues Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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