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1 Helpful Vote
Sail Date: July 2017
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go ... Read More
This review is only highlighting two major problems that Crystal has had with its policies for the ships. 1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go on a shore trip they MUST take the kids with them - Noting that a number of the shore trips are not for children - 2. The only compromise is to have a staff member - not trained in child care are not having any basic emergency medical training baby sit them in your room. That's not to the same standards as kids club as they staff member could be any volunteer - 3. The Internet on board continually dropped out for a lot of the day, while my 4G/3G Modem to Norway telco was providing 50 - 100 Mb/s from the room - for all the trip other than a 8 hour ocean trip from Norway to Scotland. When I pointed out this to the IT staff they said that Satellite was the only way they could provide the service. In addition that noted that Internet complaints where the largest item of complaint. 4. Children leaving the vessel can be marked for checking that they have a parent with them. However, every time we left the ship our child ran ahead and was never stopped.. There identification system rang a bell and they then turned it off at no stage stopping the child I pointed out the kids club issue during the trip to the Director of Services and they advised that its company policy and there is no flexibility I showed the engineering and IT staff the speed I had with 3g/4G while at sea and was advised that they have 32 Mb/s to the satellite and that it ...When they loose the Satellite they have a backup but on trip to far northern latitudes they will continually have a problem. this was not a good family experience. I have rated below ignoring tese issues Read Less
2 Helpful Votes
Sail Date: July 2017
The Crystal Symphony Baltic Sea cruise on 2017 was fantastic. We loved every aspect and element. We were invited to go with the Hillsdale College group which booked about a third of the ship and that overlay of programs and people was ... Read More
The Crystal Symphony Baltic Sea cruise on 2017 was fantastic. We loved every aspect and element. We were invited to go with the Hillsdale College group which booked about a third of the ship and that overlay of programs and people was really wonderful. We knew the Symphony was going in for major remodeling a few weeks after our cruise, but the ship was still in great shape, and the staff and service were incredible. Our only complaint was the limited wifi, but this will be rectified in the rejuvenation of the ship which will greatly boost the wifi and turn the ship into a 24/7 free wifi inclusion. We would highly recommend Crystal and this ship. The ports on the Baltic were fabulous and we loved every Crystal excursion. Cannot adequately rave about this trip. it was our first cruise and we feel like we started at the top. Tip, we dined lavishly at every opportunity, but took the stairs everywhere and walked a lot on the shore excursions, and used the workout room, and we both actually lost weight on a cruise. Oh, which reminds me, my wife and son has some food allergies and needed gluten-free meals and almond milk and such, and Crystal was very accommodating and provided the tastiest meals and treats imaginable. And their sugar-free desserts were out of this world as well. Incredible! Read Less
19 Helpful Votes
Sail Date: June 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
7 Helpful Votes
Sail Date: June 2017
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There ... Read More
This was my 7th Crystal Cruise. We normally book Penthouse cabins on the Crystal Serenity so the Symphony, with its older staterooms, was a bit of a let down. Service was very good, as usual. Food was not as good as it usually is. There was more than one meal where neither my father nor I ate more than two bites of our entrees. Thank goodness for Penthouse room service from the specialty restaurants (Prego and Silk Road) or we'd gone hungry. I'd like to try other cruise lines but my dad prefers Crystal. The biggest disappointment had to do one of the excursions. For convenience, we book most of our excursions through Crystal, understanding that we pay a premium for the convenience and peace of mind. Typically a 3-4 hour tour costs $69-99 per person which I think is fair. We like active tours so we booked a very interesting and fun Me-Mover excursion in Copenhagen.It's an unusual tour, sort of like a bicycle powered by a stair master. Everyone enjoyed it immensely. The next day, we happened to walk by the tour operator's storefront again and asked the proprietor much they charge for the 3 hour tour we had just taken. He told us it costs 300 DKK which is about US $46. I was floored. Crystal had charged us $229 each. Even if you add in an extra $50/person for the 10 min shuttle ride to the bike shop where we began our tour, we felt gouged. I'd sure like to know how they justified that price. Needless to say, I won't blindly book my excursions via Crystal ever again. Read Less
7 Helpful Votes
Sail Date: June 2017
Loved the pampering and special attention of the wonderful staff. Although they have to, most of them were very genuine. Our head waiter worked with us each night to ensure our dietary needs were met at dinner. Did not have a bad meal. ... Read More
Loved the pampering and special attention of the wonderful staff. Although they have to, most of them were very genuine. Our head waiter worked with us each night to ensure our dietary needs were met at dinner. Did not have a bad meal. All special requests were taken care of. Wines in the main dining room were a good choice and the price of the higher end wines was very reasonable - almost retail. The room was well designed and lovely. We unpacked 3 full suitcases and still had an empty drawer! The balcony though not large was suitable(dlx. stateroom), unfortunately the weather did not permit much usage.And our room steward was very helpful with info and genuinely pleasant. Loved taking a couple of tub baths, but it was a bit tight. We only did shore excursions in St. Petersburg and they went smoothly.All ports except one had shuttle buses and that worked well. The only reason I did not give 5 stars is I think the cruise should have started a day later. Departure port Stockholm was having a national holiday so most everything was closed for 2 days, the only day we could have done Moscow on our own was thursday and the Kremlin is closed that day and Warnemunde was a sunday when stores had limited opening. I loved the Crystal experience...although a full cruise at no time did anywhere fell crowded. One tip for this itinerary==wear sneakers or laced shoes...the cobblestones are a work out! Read Less
6 Helpful Votes
Sail Date: May 2017
This was our 45th cruise and our 3rd cruise on Crystal. We were intrigued by the itinerary - from Reykjavik to Portsmouth. The weather, admittedly, was dicey for the entire time (cold, windy and frequent showers) but we always try to not ... Read More
This was our 45th cruise and our 3rd cruise on Crystal. We were intrigued by the itinerary - from Reykjavik to Portsmouth. The weather, admittedly, was dicey for the entire time (cold, windy and frequent showers) but we always try to not let that impact the overall experience. Crystal excels in top-notch service and this cruise was no different in many respects. Our stateroom attendant was terrific and never failed to bring fresh ice each afternoon at 5 pm as we had requested. Typically we enjoy having a cocktail on our verandah as we sail away from each port but, because of the weather, we ended up visiting one of the many bars instead. The Crystal Dining Room is darn near perfect. The menus have been refreshed while still offering a number of traditional selections. Our waiter, Miroslav (Miki), was absolutely amazing and the sommelier, Lorena, was probably the best we have ever had aboard a ship. We chose the flexible dining option and it worked perfectly every night. Kudos to the Maitre d' and Asst Maitre d' for having such a uniformly excellent staff. Even at luncheon which was open seating we always had terrific service. Prego, in our opinion, is a waste of time. The staff there have a cavalier, if not aloof, attitude. The menu is either extremely dated or, in many instances, offers food which barely passes for Italian of any region. Symphony is 20 years old now and beginning to look, and perform, like a dowager in comparison to newer luxury vessels. The bathroom of our verandah suite was small and cramped and the vanity, with two plastic washbasins, was the smallest we've seen in years. The sofa in our cabin is really a chair and a half. And it's a hassle to dress with closets having sliding doors close to the bed. Our biggest disappointment in this cruise, however, was the itinerary. Before we sailed, one change had already been made to the originally published ports of call. The "maiden" call at Djupivogur, Iceland was an enormous waste of time. The few who went ashore, as we did, came back shaking their hands in amazement at why we had even stopped. The stop at the Isle of Skye was on a Sunday - almost nothing open in port and the shore excursions sold out quickly. Belfast and Dublin were fantastic, weather notwithstanding, but the call to Waterford was cancelled due to rough seas which the tenders could not cope with and we stopped in Cork (Ringaskiddy) instead. The last port of call, Fowey (Cornwall), was abandoned for the same reasons and we steamed on to Portsmouth instead, arriving there at 2.00 pm. Shore excursions were not arranged but a complimentary shuttle took folks to a local shopping mall (American style) with the same brands we have back home. I will close with the same comments I made after our Crystal Serenity cruise in December 2016. The efforts to expand the Crystal brand in recent years with river cruises, luxury air, luxury yacht, and so on seem to have resulted in the line losing sight of its core product. We have a cruise later this year scheduled on Silversea and a cruise next May reserved for the newest Seaboard ship. We heard similar comments from a number of other passengers. At this point we don't envision returning to Crystal in the near future. Read Less
5 Helpful Votes
Sail Date: May 2017
Crystal Symphony is an appealing ship, well maintained and spotlessly clean. It’s large enough to have a variety of dining and entertainment, yet small enough to get on and off easily. Service was unfussy and mostly efficient, and the ... Read More
Crystal Symphony is an appealing ship, well maintained and spotlessly clean. It’s large enough to have a variety of dining and entertainment, yet small enough to get on and off easily. Service was unfussy and mostly efficient, and the smart casual dress code works well. Our stateroom was just about big enough, with a compact bathroom and little veranda. Meals throughout were very tasty but not over-elaborate. We chose “dining by reservation” as the main sittings were too early or late for us. The dining room was quieter around 8 pm but we did miss the headline entertainment. Our waiter was friendly and knowledgeable and easily dealt with special requests and odd mistake from the kitchen. Different passable wines were offered each day, and you could ask for any you liked another time. There’s a long menu of all-inclusive cocktails and spirits. Prego was a pleasant change too, but the menu wasn’t especially Italian. The busy Lido Café had huge self-service spreads at breakfast and lunch including many healthier options, but the drinks service was rather hit-and-miss there. We didn’t use the Trident Grill up in the chilly northern Atlantic. The Bistro café and Crystal Cove bar were small comfortable areas off main thoroughfares, but the Avenue Saloon looked gloomy with closed shutters. Palm Court – the “observation lounge” - is the venue for formal afternoon tea (waiters rather incongruous in eighteenth century costume one day) but the musicians were amplified so loudly that we stopped going. In spite of other niggles such as the slow or non-existent internet, we would still have given this cruise five out of five but for a couple of issues: Firstly, two ports - Waterford and Fowey - were missed due to tendering being deemed unsafe, so instead of anchoring in pretty estuaries, the ship berthed in industrial docks. Perhaps some guests could have managed the tenders, but everybody’s plans were scuppered and the company couldn’t organise much at short notice. We heard that another call was skipped on the previous sector of the cruise - Crystal shouldn’t schedule ports where there is a significant risk that tendering won’t be possible. Secondly, having found a table in the Lido Café on our last morning, we were stunned when a waiter rushed in front of us to claim it for another guest. He didn’t apologise, leaving a nasty taste as we disembarked. Would we sail with Crystal again? Probably - but would avoid itineraries that involve tendering. Read Less
8 Helpful Votes
Sail Date: May 2017
Friends raved about Crystal and we loved the itinerary from Reykjavik to England. This cruise had no sea days and was packed with interesting ports. It was a perfect way to celebrate a 30 year wedding anniversary. We arrived late ... Read More
Friends raved about Crystal and we loved the itinerary from Reykjavik to England. This cruise had no sea days and was packed with interesting ports. It was a perfect way to celebrate a 30 year wedding anniversary. We arrived late afternoon to meet Symphony in Reykjavik harbor. Our exploration of Iceland in a rental car convinced us that driving requires more time than expected, so we opted to miss the first evening's dinner and drove off to the Fontana spa for a wonderful adventure. Every other evening was spent on the ship and we loved it. Food and entertainment exceeded our very high expectations each night. Symphony is a wonderful ship. It is well arranged and spacious enough that a full load of passengers won't ever feel very crowded. Service is great and the ship is kept "crystal" clean. We were impressed with how well the ship performed in very rough seas. A quick comment about the food is in order. The dining room and two specialty restaurants are wold class. They rival the best restaurants in major cities. The food options elsewhere on the ship were somewhat mixed. There were many choices at the Lido buffet, but the offerings were too often lukewarm or cold. We also had a couple of mediocre breakfasts in the dining room. A second cup of coffee was sometimes easy but sometimes difficult. By contracts, the Bistro Cafe was always terrific. There were usually wonderful espresso drinks, service, and snack selections at that location. Also, Symphony will be greatly improved by tech and decor updates this October. I would definitely cruise on her again after the next dry dock refurbishment. Read Less
2 Helpful Votes
Sail Date: May 2017
I love Crystal, for its outstanding service, friendly crew, beautiful ships, delicious food, and lectures/ other activities. Everything during my 3-1/2 weeks onboard was amazing, from the shore excursions to the cabin stewardess. ... Read More
I love Crystal, for its outstanding service, friendly crew, beautiful ships, delicious food, and lectures/ other activities. Everything during my 3-1/2 weeks onboard was amazing, from the shore excursions to the cabin stewardess. Embarkation and disembarkation were painless, with no waiting at any point. One never feels "herded" on Crystal. I particularly appreciate the approach to the Solo traveler---Crystal welcomes us, charging somewhat less than double the fare for a cabin, depending on the cruise. They also host "Table for Eight" dinners in the specialty restaurants, so that one need not dine alone, unless preferred. There were many Solo travelers on my cruise. This ship and its sister, the Serenity, are scheduled for major upgrades later this year, and, while I'm sure the results will be lovely, I will miss the Symphony just as it is. The Bistro is one of my favorite spots for a cappuccino with ocean views. Also, there is a fine selection of sweet and savory snacks, though one could easily make a meal of them. My cabin was my retreat when I needed downtime--- I kept it very neat and tidy, and therefore it was plenty roomy. The suitcase fits nicely under the bed. I didn't even use half of the storage drawers. Lectures are a particular favorite of mine, and we had several, on subjects as varied as Donald Trump, Atlantic Ocean geology, and the Ancient Romans. We also had several excellent concerts, as well as fine ballet dancers performances. All in all, though I just got home last night, I would go again in a heartbeat, and, in fact, am already booked on Crystal for 2018 and 2019. Read Less
14 Helpful Votes
Sail Date: May 2017
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the ... Read More
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the positives...the maitre d' in the MDR was excellent and solved a sticky seating issue for us and the ship was spotless. The specialty restaurants were very good and a nice change from the MDR. I had an excellent massage in the spa and the gym seemed to be big enough for the size of the ship and it had good equipment. Entertainment was also good and I appreciated the self service laundry rooms. We took 2 ship excursions that were well organized with very good guides. Among the disappointments...standard balcony cabin was tiny with the tiny slippery leather sofa being so uncomfortable we couldn't use it at all so we took turns sitting on the chair. The ship constantly vibrated and swayed - even in port! No one bothered to learn our names...we were M'amsir to most of the staff. Food was inconsistent being excellent sometimes and very much hotel banquet-like at other times. The included wines were also a very mixed bag with only a very few being drinkable. Service in the dining room was also spotty being great one night and terrible the next. The Lido is not a luxury experience at all...chaos reigned as we had to repeatedly ask for coffee some days and 3 different people would repeatedly offer coffee the next! We found hair on the buffet food more than once. Breakfast in the MDR was the worst service of all as we again had to ask for coffee repeatedly and plates were removed while we were still eating! Room service was just plopped down still on the tray right onto our tiny table. On Silversea the waiter would bring a tablecloth and set the table, flowers included! We came away feeling the company over-promised and under-delivered and is closer to a mass product than the true luxury experience advertised. Read Less
3 Helpful Votes
Sail Date: May 2017
I picked this cruise because it was a great deal for solo travelers, had lots of sea days (I love sea days - especially the lectures), and the itinerary. It did not disappoint. I reconnected with several fellow travelers from other ... Read More
I picked this cruise because it was a great deal for solo travelers, had lots of sea days (I love sea days - especially the lectures), and the itinerary. It did not disappoint. I reconnected with several fellow travelers from other Crystal cruises met many new enjoyable companions. The service, the activities, fellow travelers are all part of the reason that I love Crystal cruises and this one met all expectations. BTW I booked 2 more cruises while on board - one leaving August 3rd and the other in 2019. New York was special for me since I went to the 911 Memorial Museum to re-visit one of the worst days in my life - I was on an airplane that day and lost 5 business associates (4 in the airplane that hit the Pentagon and 1 in the airplane that hit the south tower. In Newport, I sailed on the Columbia, the 12 meter boat that won the America's Cup in 1958. It was a beautiful day for a sail. In Boston I walked the Freedom Trail - my last time was more than 50 years ago. I Bar Harbor, I ate Lobster. Halifax is one of my favorite ports, with great historical and archeological sites. It was rainy in Iceland but still interesting. Read Less
1 Helpful Vote
Sail Date: May 2017
Chose this cruise as a friend (a Crystal novice) was interested in seeing what the excitement is about...her room was on the same deck but opposite side so we were close by but not running into each other constantly. Did our own version ... Read More
Chose this cruise as a friend (a Crystal novice) was interested in seeing what the excitement is about...her room was on the same deck but opposite side so we were close by but not running into each other constantly. Did our own version of shore excursions: using a combination of public transportation and ship supplied shuttles, mapping out our potential routes in advance. Saw a lot of New York in little time, same true of Boston (a very short duration--are their dock fees too high?) and had no complaints about the tender services in Bar Harbor or Newport. Easy to maneuver. Service continues to be the major Crystal distinction. Wonder how the prices will fare with the announced ship revisions and associated decrease in the number of cabins. Will welcome a complete revision to the tedious and dated dinner time and assigned table model which has been slowly disappearing. Lido deck evening options? I'm all for that! Read Less
3 Helpful Votes
Sail Date: May 2017
We wanted to see Iceland and after looking at all the itinerary's of many cruise lines we decided we liked the Crystal Symphony itinerary the best since it sailed out of NYC , stopped in New England ports and then on to Iceland. We ... Read More
We wanted to see Iceland and after looking at all the itinerary's of many cruise lines we decided we liked the Crystal Symphony itinerary the best since it sailed out of NYC , stopped in New England ports and then on to Iceland. We had heard it was a great cruise line but didn't realize how excellent it really was until we sailed on Crystal. We have been on 12 cruises on 3 different lines. We always enjoyed ourselves but never expected to enjoy this one as much as we did. First off, you aren't "nickeled and dimed to death", almost everything is included in your fare. The food was exceptional and of gourmet quality, the crew amazing, and the entertainment very good. ( a famous singer, a pianist, singers who won national TV talent contests, dancers), The afternoon lecturers were interesting and very knowledgeable. They even had a former astronaut give 4 extremely great lectures on space . The cabin was nice and roomier than others we've been in, very comfortable and quiet .The ship was beautiful but a bit worn, but we heard it's being refitted this Sept. The average age was probably about 60 but these people seemed generally to be a very active , friendly group and very loyal to Crystal.. We couldn't have enjoyed ourselves more and hope to do more Crystal cruises in the future. Read Less
3 Helpful Votes
Sail Date: April 2017
We chose this cruise because we needed some rest, relaxation, and pampering. We not only achieved the above but where overwhelmed with the Theater/Movie/show activities and presentations. This was out 23rd Crystal Cruise. It is hard to ... Read More
We chose this cruise because we needed some rest, relaxation, and pampering. We not only achieved the above but where overwhelmed with the Theater/Movie/show activities and presentations. This was out 23rd Crystal Cruise. It is hard to imagine that the food in the dining room was better than the last cruise, but it was. Our waiters were exceptional, as was the wine steward. The room stewardess was so attentive and thorough. The only complaint I can think of was the poor, and often unavailable WiFi connections. Hopefully with the drydock in September, this will be rectified. Unlike cruise 7208 reports, our Lido/Trident staff was as wonderful as ever. especially Jonathan. Kiko. Allan and Dio. You are truly a member of the Crystal Family when you return and that cannot be overlooked. We look forward to the "New ships" as they come out of drydock and hope not too many of our familiar services and programs will disappear. We too were given a $250 per person onboard credit for our embarcation in San DIego, and we actually enjoyed the 2 hour scenic motorcoach ride. Debarcation in New York City was so quick, we never even got to sit in the Starlite lounge. Read Less
1 Helpful Vote
Sail Date: April 2017
Returned yesterday from a Tokyo to Honolulu segment on Symphony. Overall, would rate this ship and the crew as excellent. We chose this cruise for a couple of reasons. First, we love sea days and it doesn't get any better than ... Read More
Returned yesterday from a Tokyo to Honolulu segment on Symphony. Overall, would rate this ship and the crew as excellent. We chose this cruise for a couple of reasons. First, we love sea days and it doesn't get any better than this. Second, we live in Honolulu and wanted the opportunity to leave the ship and be home in 10 minutes by cab. We have previously cruised on Silversea and Seabourn. I would give the Symphony a slight edge. It is a larger ship with more dining options and much better entertainment. Also, I found the crew to be a bit warmer and made us feel more comfortable. We opted for Dining by Reservation. It worked out for us very well. Found a table we liked with a great waiter. I would rate the food a little below Seabourn but not my much. The alternative dining options were very pleasant. Al-in-all a terrific cruise. Read Less
2 Helpful Votes
Sail Date: April 2017
I chose this trip because of the abundance of sea days, which are my favourite. The ship is showing some age and looking a little worn in its finishes and decor, but I don't mind -- to me, there are far more important things to make ... Read More
I chose this trip because of the abundance of sea days, which are my favourite. The ship is showing some age and looking a little worn in its finishes and decor, but I don't mind -- to me, there are far more important things to make a great cruise. My cabin was a window cabin with a partially obstructed view, but the obstruction was truly minimal. Crystal is known for having some of the smallest cabins among the luxury lines, but I found it had more than enough space for my 2.5 week cruise, and I know had there been two of us in the cabin the storage space still would have been enough. I don't know why there's a tub rather than a walk in shower, and I don't see a need for double sinks, but those are likely personal preferences. Also personal is the opinion of the food.......in my opinion, the food was terrific, ranging from very good to outstanding (particularly excellent in the two specialty restaurants). I didn't attend the evening entertainment, with the exception of the Dixieland Jazz performance, so I can't comment other than to say other passengers seemed to enjoy it. My shipboard routine is to do as little as possible other than relax, though I did take part in the daily trivia contests. I heard some of the lectures on the television in my cabin later, and they were interesting and in a bunch of different subjects. One of the nicest things about being aboard is the calm atmosphere and lack of interruptions: There are no announcements other than a daily status update, and no sales pitches or other things to distract from the relaxation available. I love walking the promenade or laying on the Lido deck with a book or puzzle as the ocean drifts by. \ The ship is showing its age, but there's a major refit due in the fall. Read Less
3 Helpful Votes
Sail Date: March 2017
Second time on Symphony and can't wait to get back.  First class service all the time, never a let up. Great ports of call in Beijing and all over Japan.  They took the entire ship to Beijing for a three day, two night excursion, ... Read More
Second time on Symphony and can't wait to get back.  First class service all the time, never a let up. Great ports of call in Beijing and all over Japan.  They took the entire ship to Beijing for a three day, two night excursion, all part of the cruise fee, nothing additional.  On top of that, the accommodations and food were first class and the sightseeing just incredible.  We had an amazing tour guide the entire three days, Oscar on Bus #22, and his contributions were essential in making Beijing a memorable stop. Japan is in full bloom with cherry blossoms so every stop was beautiful. All the stops were exciting.  The ship made the decision to miss a port to avoid possibly being stranded in the strait for a couple of days, courageous and correct decision and one that was well communicated to the entire ship. We had one problem on an excursion and Crystal immediately refunded our cost to us. Food was incredible.  Just cruised on Celebrity Solstice around New Zealand two months ago and they are about five levels below Crystal.  Nice having all inclusive cruising as well, even though we don't drink. Nice to be on a smaller ship, much easier to navigate around the place and to get to know other guests. Crystal did a good job filling up our "shared" dining table each night and we got to meet very nice people. The compromise in a smaller ship is the entertainment. While enthusiastic and well prepared, it is not to the level of quality we enjoyed on the Solstice sailing around New Zealand in February. We attended most every one of them, and enjoyed them, but it is a compromise in the more intimate ship size. We loved the destinations, all were up to our expectations and Crystal really know how to treat a guest. The staff are a complete cut above other cruise lines, a real distinction, and delightful to be around. Read Less
1 Helpful Vote
Sail Date: February 2017
chose this cruise for destinations and inclusive options, we were not disappointed with either, my wife and I loved the ship staff, dining and itinerary, honestly can not fault the perfect cruise, magic castle at sea was such a treat as ... Read More
chose this cruise for destinations and inclusive options, we were not disappointed with either, my wife and I loved the ship staff, dining and itinerary, honestly can not fault the perfect cruise, magic castle at sea was such a treat as were the lectures, especially DR Laurence Blair, even on a sea day their were plenty of sunbeds to choose from and always a good conversation with mostly the nicest passengers we have had the pleasure to sail with, of course there's always going to be the odd exception, always a pleasure at the main restaurant, evening entertainment somewhat mixed, but loved the professional ballroom and Latin dancers on board, my wife made the most of the excellent ambassador hosts, and since returning home we are both having private dance classes as a result, of course when tender ports are involved there are always going to be issues but nothing to be worried about, all our tours were enjoyable, and cabin comfortable, we have since booked a cruise on the serenity. only negative is my wife usually has gym classes but deemed as previous passage mentioned area and size of gym not suitable, which is a shame. embarkation and disembarkation was seamless. Read Less
4 Helpful Votes
Sail Date: February 2017
My wife, Rosy and I chose this cruise as it guaranteed warm / hot weather and having traveled from Singapore to Hong Kong last year, experiencing cool weather as we moved north, we decided we were more bothered about the weather than the ... Read More
My wife, Rosy and I chose this cruise as it guaranteed warm / hot weather and having traveled from Singapore to Hong Kong last year, experiencing cool weather as we moved north, we decided we were more bothered about the weather than the itinerary. We booked a package through a UK TA, including club class flights on Emirates and hotels / transfers in Singapore and Bali. Emirates offer club class pax free luxury transfers to and from home to LHR and from Singapore to hotel and on return from cruise terminal to airport. We booked one night at the Marina Mandarin, in Singapore and two nights at the Conrad Bali. Our package included a club flight on KLM from Singapore to Bali and transfers. After two nights at the very comfortable Conrad Bali, we were excited to be taking our first Crystal cruise. We took a 'blue' cab to the port, a journey of about 30 minutes costing about £6! This included a toll on the new access road and another to enter the port! On arrival, porters took our luggage for a fee, to the official porters and we entered the terminal building. Check-in soon commenced albeit a tad chaotically and we were soon on board. We were advised that lunch was being served in the dining room, but instead we opted to sit in the sun on deck 11/12. We were impressed by the pool deck, including decent sized pool and very large hot tub. We enjoyed some cool drinks before heading to the Lido Cafe for lunch. This was going to be a real challenge for me, as I had just been diagnosed with diabetes and had to eat and drink in 'moderation'. I was used to eating and drinking in liberation, on cruises. Lunch offered a good selection, but this didn't change much during the cruise, so I was a bit limited in what I could eat on a sugar free diet. Never mind, rather unusually I hardly gained any weight, whereas I usually gain at least a pound a day! The afternoon was spent unpacking, doing the laundry and on orientation. We didn't leave the port until the following morning, so the usual afternoon emergency drill took place just before departure. We had booked dinner in Prego, which was excellent, but it meant we would miss our late seating dinner on a table for eight, not meeting our table-mates until the 2nd evening. Our table seemed to be the place they used for occasional diners, as it was rare for even 6 of us to be there. Two couldn't have liked us, as after two days they switched tables only to return 6 days later. Anyway the 6 of us regulars got on really well. There was a couple from Miami Beach and another English couple from Somerset, very close to our home in Dorset. Thousands of miles from home and we meet near neighbours. Our waiter, from Poland, was a real misery, which was a huge disappointment. He kept recommending unsuitable dishes to me, despite several reminders of my medical condition. We found the evening entertainment a bit mixed, but I was often in bed by 10.30, so wasn't up to much myself. We loved the violinist / pianist duo in the lobby. The enrichment lectures were well attended and loved by Rosy. We both enjoyed the computer lessons and tips for I-phone / Ipad users. I completed an online travel survey and was rewarded with unlimited internet, so my needs were sorted. We were able to Skype family around 8pm, when we guessed most people would either be preparing for dinner or eating it. The dance lessons also seemed extremely popular and singles were well catered for with hosts of both sexes readily available. There were several tender ports and this operation was managed very poorly, with long lines on the staircases, which could be very dangerous. Disembarkation was a breeze, which was a relief after standing for 1-2 hours clearing immigration just to go shopping the previous day. Do Singapore want visitors? Read Less
5 Helpful Votes
Sail Date: February 2017
chose the tour for Bali and Singapore. The good news: The food was superb, our sommerlier Mladen and Maitre D' Mario made the general seating dining a delight. The entertainment was a little old school but fun. The bars and ... Read More
chose the tour for Bali and Singapore. The good news: The food was superb, our sommerlier Mladen and Maitre D' Mario made the general seating dining a delight. The entertainment was a little old school but fun. The bars and nooks were great. It made us feel that we were frequenting our own little neighbourhood. We stayed in Ubud in Bali doing our own touring with the Safest Driver in Bali's driver. We loved our tour, our dinners, our experiences. We enjoyed Komodo Island. Brunei was a slice of life. Malaysia had an interesting mountain tour. Singapore is dazzling and fun. The bad: The ship boarding process was disappointing. There was no-one at the car park to direct us and welcome us (We've done Oceania in the past and you were passed from one warm greeting to another). Hence a bit of confusion finding our debarkation point. It was a dodgy gangplank. The ship's rooms are small (we had a balcony on the 9th floor just below the penthouse level) and had the whole ambience was 80s nostalgia. We understand at the end of this cruise the entire ship is in for refurbishing. There were 2 designated sittings. This created a sense of chaos of the first night - it wasn't dining, it was feeding. We spoke with Mario and thereafter we ate between the two sittings and it was divine. Our waitors and sommelier Mladen were relaxed and capable and we loved every meal and enjoyed a wonderful wine experience. The gym is too small for classes - I worried that weights being used by individuals may be a threat to class members. The port days needed work: Komodo island could have been tightened up; the snorkeling in the Philippines was dodgy and there were no flippers, the descent off the boat was hampered by lines that could have been unsafe, a lot of unhappy people, but the beach we ultimately ended up at was beautfiul; Rombon is a poor island - thought should be given to working with the community to organize an event that would benefit it and engage the visitors - something with the schools?; Brunei day tour dragged - 1/2 day was sufficient to see the main buildings and then perhaps an experience that deepened the appreciation of the museum. singapore we did our own thing and had some amazing walking tours and experiences. Read Less
16 Helpful Votes
Sail Date: February 2017
Having cruised with Crystal before, we knew what was in store for us as we first cruised in 1995. The ship has aged graciously but there are tell tale signs after 22 years of tiring which is to be expected. The Hull of the ship was the ... Read More
Having cruised with Crystal before, we knew what was in store for us as we first cruised in 1995. The ship has aged graciously but there are tell tale signs after 22 years of tiring which is to be expected. The Hull of the ship was the worst I have seen her. In years gone by, you would have had to strain your eyes to find any rust marks but alas the maintenance in this area seemed lacking. Yes there have been cuts in services since she was first launched. Just small things, probably most noticeable in the Dining room. It does not have the class and grace it once had. Sad but probably a sign of the times. Food portions are much smaller and the service is much more rushed. Not unlike a cafeteria in some respects. Having your plate taken away when not finished for example would never have happened in the past. One thing that remains a standout are the staff. Good work guys and girls. A credit to you all. The dress code has been allowed to slip. Once apon a time it would be unthinkable to wear a singlet around the ship let alone into the breakfast restaurant. If I wanted to see that I would have gone on a Princess Cruise! The occasional vibration that emanates from the stabilizers during certain sea conditions continue to permeate throughout the ship and has done for many years. Maybe at the upcoming dry dock in September this will be addressed finally. Having said all of the above she is still a magnificent vessel and my wife and myself had a truly wonderful time on board. Embarkation was the quickest I have ever experienced. In fact we were the only people there. 10mins and we were in our Cabin. As was the disembarkation. No complaints here. Our Cabin attendant was without peer. The entertainment to be honest was noticeably below par from previous experiences with a few notable exceptions. Activities were good as were a few of the Lecturers. Couldn't really fault the service. Only did one shore excursion. It was on the dune buggies. These were very old and not safe. That bad in fact, we received a 50% refund from Crystal. I am assuming that the person who was responsible for reconnaissance for this trip is no longer in the employ of Cruise Line. Nothing much wrong with the Food but the sliding decline of authentic deserts is very evident despite their impeccable presentation. Breakfast was always of a high standard.The Trident deck food was excellent and casual as well as the ever effervescent attitude of the Ice cream Bar attendant. The Palm Court without doubt has its own special aura which has to be experienced. Silk Road stands out above the rest for both its excellent service and Food. At one stop the Ship allowed family members of some of the crew who obviously had not seen each other for a long period of time to come aboard. Seeing these families walking around the ship, impeccably dressed and with behaviour to match was wonderful to see. Would my wife and I cruise Crystal again? Absolutely. Read Less
Sail Date: February 2017
Wanted to go to the Great Barrier Reef and see the ports on the Eastern coast of Australia.I didn't realize that we would need to wear "sting suits" which are full bodied slip on net suits to avoid being stung by the tiny ... Read More
Wanted to go to the Great Barrier Reef and see the ports on the Eastern coast of Australia.I didn't realize that we would need to wear "sting suits" which are full bodied slip on net suits to avoid being stung by the tiny jelly fish and other poisonous creatures while in the ocean. The food was especially good and the other people on the cruise varied in age from young to old, a good mix of nationalities with Americans, Canadians, Chinese who all spoke English. The activities onboard especially on the days at sea were excellent with classes on iPad use, lectures on the countries we visited and the animals connected with them, bridge instruction and play. Our cabin was small but well planned so everything could be stored out of sight with room for 2 people to move about easily. Having a balcony was well worth the additional cost. Read Less
1 Helpful Vote
Sail Date: February 2017
We were excited to take our first Crystal Cruise as Crystal is known to be the "top of the line" in cruising. We found our cabin to be adequate but cramped and dated. The bathroom was above average. While the ship is old, it ... Read More
We were excited to take our first Crystal Cruise as Crystal is known to be the "top of the line" in cruising. We found our cabin to be adequate but cramped and dated. The bathroom was above average. While the ship is old, it is quite beautiful, the service excellent, the enrichment excellent, the entertainment very good, however the food was very disappointing. The dining room menu was not very extensive and the food preparation average. The quality of some of the cuts of meat were below average. The specialty restaurants were disappointing as well. Our expectations were high due to Crystal's reputation and we surprised to find it lacking! This cruise was our 20th cruise. We have cruised on Renaissance, Celebrity, Princess, Azamara, and Oceania. Oceania is by far our favorite! Depending on the itinerary and time, we might try Crystal again but will try to stick with Oceania. Read Less
Sail Date: February 2017
This was my tenth cruise with Crystal and every one of them has been excellent. Sure, there are always small things to quibble about but the overall experience on Crystal is consistently excellent. Once again the friendly and professional ... Read More
This was my tenth cruise with Crystal and every one of them has been excellent. Sure, there are always small things to quibble about but the overall experience on Crystal is consistently excellent. Once again the friendly and professional staff were a huge part of why I keep returning to Crystal; I did a short cruise last year on a three star ship and that reinforced to me how much better Crystal (and no doubt the other top end lines) are, it's the little things that make the difference - like the cold towels when returning from a hot tour, the roses on Valentines Day, the afternoon tea, the entertainment throughout the ship. And that's before mentioning the truly excellent dining and beverages. It always amuses me when I see poor reviews of Crystal, I think those people are really trying hard to find fault or have unrealistic expectations. Am looking forward to my next Crystal cruise (already booked!) Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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