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11 Helpful Votes
Sail Date: December 2018
This is our third cruise on Crystal and Symphony. Our first was 22 years ago from Istanbul. Our second was February 2017 Singapore to Hong Kong. Both were amazing. We chose an easier quick trip out of New Orleans with our daughter and ... Read More
This is our third cruise on Crystal and Symphony. Our first was 22 years ago from Istanbul. Our second was February 2017 Singapore to Hong Kong. Both were amazing. We chose an easier quick trip out of New Orleans with our daughter and her spouse. We both had suites, we decided on the new Seabreeze suites which were just redone in 2017. They were very nice woth a large shower with excellent water pressure... Anyway the ship was superb, from the staff, the AMAZING speciality restaurants and the fabulous entertainment. I even had time for the casino. Keep in mind everything is inclusive, all liquior, wine, WiFi, grautuities. This time there were children on the ship and the staff seem to handle well. We are in 9051 and as I said it was very nice. We have taken over 45 ocean cruises and three River Cruises and Crystal and Silverseas remains at the top of our list. You cannot go wrong with this cruise line. Good luck and keep cruising. We loved it! Read Less
3 Helpful Votes
Sail Date: December 2018
This was our first luxury cruise and our travel agent highly recommended this line. We have sailed many times and the most recent had been with NCL Haven. While we loved the Haven, we hated the crowds, overwhelming smoke and mediocre food ... Read More
This was our first luxury cruise and our travel agent highly recommended this line. We have sailed many times and the most recent had been with NCL Haven. While we loved the Haven, we hated the crowds, overwhelming smoke and mediocre food and service on the rest of the ship. We couldn’t wait to disembark. That was when our agent recommended we move up to Crystal. We will never go back. From the first minute, we noticed the huge difference from other cruise lines. We were greeted by name immediately and by evey crew member. Honestly, before we sailed, we were greeted by our names by every crew member each time. I don’t know how the do it. By the first day at sea, everyone knew our preferences. From Clarry at the pool to Jonathan at the Marketplace and Viktor at the Bistro. I could ask Clarry to leave a message for my husband and he would keep an eye out for him and relay the message. Anyone who has ever lost their husband on a cruise ship knows how impressive and helpful this is! We enjoy good food and entertainment and Crystal impressed us more than we thought possible on both. The entertainment was spectacular thanks to the regular ensemble, great costumes and programs. On top of that, it was a Jazz themed cruise with the most amazing visiting artists. Perry Smith jazz guitar was exceptional and Crystal should continue the relationship with this amazing artist!! Another huge shout out to Carl Wishnewski, best piano man since Billy Joel. Umi Uma, by Chef Nobu is not to be missed. The miso cod is “last meal” worthy and the mushroom soup is sublime. We ate there twice and could easily have gone again. Don’t be worried if you don’t like sushi. There is plenty of variety for anyone. I love sushi but my husband doesn’t. His Kobe steak was one of the best he has ever had. The main dining room was always available, we never waited. The food was excellent with a few exceptions. Shout out to Roger and our fav, Viktor as waiters!! The pool was where we noticed the amazing crew that took care of is with outstanding service. Clarry, Kiko, Rikkii and Ronnie are fabulous! From cold drinks to cold towels and little treats throughout the day. Most surprising, from other cruises, deck chairs around the pool and elsewhere always available! I never had to fight for a deck chair at anytime of the day, even on sea days!! Crystal passengers on our sailing were around 40 -80. Some younger some older. There was one baby that everyone on the ship saw once. He was our great white whale in baby form. Everyone talked about the one sighting. The passengers were a nice mix of US and internationals. Out of 860 passengers, we encountered 2, only 2, somewhat grouchy people. Everyone was just so friendly and enjoyable. Again, a first in our cruising experience. The most important part of our cruise was our cabin and attendants. It’s literally your home for 2 weeks. While I am convinced there is not a bad cabin on this ship, we always want a balcony and this time we wanted to try the suite. We selected the Seabreeze Penthouse with veranda and we are so glad we did. Our butler, Ay, the best on the ship! I’m serious. When we immediately booked another cruise, a first for us, we requested Ay. We never used our butler on the NCL Haven. He was never around. But Ay was omnipresent in the most unobtrusive way. He helped us switch reservations around as we met new friends and served a full dinner from the main menu to my husband on the first night as I had a raging migraine. He didn’t want my husband to miss out just because he was taking care of me. And for me, he brought the best consume I have ever had and a huge bucket of ice for my ice bag. Mayori and Alexandra were our attendants who cleaned our rooms throughout the day with the loveliest smiles and service. Our final shout out to Sergio the head concierge who was willing and able to do anything to make our first Crystal experience even better. And the Captain who was generous enough to invite us and a small group to his private quarters for cocktails. It was a unexpected surprise. Thank you. We are Crystalized! We aren’t going back to the other lines. I am counting the days until our next sailing in December and trying to figure out how to squeeze another in between. Choose Crystal. You will love it! You will never want to leave. Read Less
15 Helpful Votes
Sail Date: December 2018
Over the past 20 years Crystal has been our favorite cruise line and we still feel the same today. The updates are lovely. We really enjoyed the open seating and the addition of Silk which was wonderful. The Brazilian restaurant was not ... Read More
Over the past 20 years Crystal has been our favorite cruise line and we still feel the same today. The updates are lovely. We really enjoyed the open seating and the addition of Silk which was wonderful. The Brazilian restaurant was not our favorite but was good. Umi Uma and Prego are just as good as always. The service in all departments is exceptional and we rate just as highly as we always have. We did notice some younger entertainment onboard which was very much appreciated. Carl Wishneuski in the Avenue Saloon is an awesome pianist and entertainer. We enjoyed some great evenings in his company. Neil Lockwood (ex. E.L.O.) was fabulous and had everyone on their feet - his was the best show of the cruise IMHO. He also did a good Elton John Tribute but his own show was better. We always feel so relaxed and looked after onboard Crystal and can’t wait to return. We have no desire to try other cruise lines as we have in the past. Read Less
12 Helpful Votes
Sail Date: December 2018
This was listed as a jazz cruise and was fulfilled,at least for us, more than expected. My husband loves jazz. The group that was put together by J. Tate are not known to the general public, but among the music world top notch. They are ... Read More
This was listed as a jazz cruise and was fulfilled,at least for us, more than expected. My husband loves jazz. The group that was put together by J. Tate are not known to the general public, but among the music world top notch. They are the backbone of most major groups today. Jazz was just part of the entertainment as you still had shows every night and music in the Crystal Cove Lounge. Palm Court, Starlight and Avenue Saloon. Lectures are always outstanding on Crystal and Jamey Tate did several very interesting lectures on music over the course of the cruise. The cuisine and service are as good as ever, some of the personnel that were on our first cruise 24 years ago are still serving on the ship which says a lot of a company. You now have two more choices for dinning. Silk for lunch and dinner, reservations not required and Churrascaria a Brazilian Steakhouse, dinner only, no reservations required. Enjoyed them both and we could dine any hour without a problem. I will admit a little prejudice when it comes to Symphony. We have sailed on other lines, but always come back and wonder why we ever left to try something different. We signed up for the transfer between ship and airport. Were taken to a hotel in New Orleans, left the luggage locked on the bus told we would have lunch, could walk around and than driven to the airport. It was a wonderful value without any hassle. Read Less
10 Helpful Votes
Sail Date: October 2018
I was interested in a cruise that either left from New York or came back to that port which meant I would be home in and hour or so. I flew to Montreal and spent the first night and second day onboard, unpacked and being pampered. ... Read More
I was interested in a cruise that either left from New York or came back to that port which meant I would be home in and hour or so. I flew to Montreal and spent the first night and second day onboard, unpacked and being pampered. Crystal met me at the airport and escorted me to a waiting bus. That was a lovely touch since it was raining and the hostess carried the umbrella. The line has buses waiting for all arriving customers throughout the day leaving every half hour for the ship. Your luggage is taken at the airport and to your room within hours while you can start eating and drinking on your ship. My room was quite nice with a more than comfortable bathroom. SInce I had twin sinks, I used one in the AM and one in the PM. There is a tub shower that I really enjoyed, bathing most of the time with the luxurious ETRO products supplied by Crystal. There was more than enough space for all my things and plenty of hangers. I toured the ship and found lots of nooks to hang out in, some of which served coffee and nibbles. There is a lovely library, well stocked and just 3 shops which are open when at sea. There are 4 specialty restaurants including Silk, a wonderful Chinese restaurant that served the best hot and sour soup I've ever tasted and I eat a LOT of Chinese food! You are able to eat in the specialty restaurants 3 times during the cruise and I found Prego, the Italian, to be my favorite. There is also Umi Uma Nobu's Japanese restaurant and a lovely main dining room which serves 2 different menus at each meal. Breakfast is also served in the Market as a buffet. Fun can be had in Churrascaria, a Brazilian style restaurant where you get your salad at the bar and then after sitting down, waiters come around with skewers of meat, chicken, shrimp, pork and the tenderest lamb chops you can find anywhere. Most of the trip was fine with 2 nights of rockin' and rollin' on rough seas but that's to be expected in the north Atlantic. I saved my real raves for the entertainment which was the BEST of any I've ever had on a cruise. From the singers and dancers to the special guest stars, it was First Rate and memorable. Too many to name but needless to say, every night was a joy! Another standout for me was the lectures by General Nick Halley. He was fascinating and informative. Kudos to Crystal on that aspect of the trip. About the leaves, not the greatest but not the fault of the cruise line either. Read Less
14 Helpful Votes
Sail Date: October 2018
Booked this cruise to see the fall leaves...weather was crappy...Not Crystal's fault. The ship and crew were great. The food and service were excellent. Smaller ship and passenger list meant not as much waiting for shore ... Read More
Booked this cruise to see the fall leaves...weather was crappy...Not Crystal's fault. The ship and crew were great. The food and service were excellent. Smaller ship and passenger list meant not as much waiting for shore excursions..etc. The entertainment was very nice since it was a smaller ship. We enjoyed the bistro and the hamburgers. They were the best. The speciality restarunts are a plus with no extra charge. The shore excursion were arragned well. There was always a Crystal person on the tours. Service was always spot on. Every time you sat down, there was someone available to get you a drink. When the ship docs, the attrium becomes very cold..this was an October cruise and have the ship open all day made the attrium very uncomfortable. The embarkation and disembarktation process was very smooth. When we disembarked, it seemed as if we were the only ones on the ship. Imigration was smootn. Read Less
2 Helpful Votes
Sail Date: October 2018
This was our second cruise on Crystal, the first being a Lisbon to Lisbon adventure in the Azores, Canary Islands and Morocco in 2018. We chose it partly because of that experience, but also for the itinerary, hoping to hit the fall color ... Read More
This was our second cruise on Crystal, the first being a Lisbon to Lisbon adventure in the Azores, Canary Islands and Morocco in 2018. We chose it partly because of that experience, but also for the itinerary, hoping to hit the fall color along the Saint Laurence. We did. It was jaw dropping and absolutely at it's height. This also was a 'jazz days, cabaret nights,' cruise and the music was beyond good. It was over the top wonderful in every venue, all day and into the night. Musicians were all over the ship, approachable, friendly and happy to talk about their work. So much fun. On the cruise last year, one of the high points was the team we had in the main dining room and most of them were on the ship this time as well -- like seeing old friends. Crystal has changed from a fixed seating model to anytime dining, a mistake, in my opinion, but we were able to be with our awesome team anyway. The ship has been refitted in the public areas to good effect. It's beautiful everywhere, in spite of the fact that the frightening gold statues are still there. What were they thinking? Everything in such beautiful taste and then these two jarring monstrosities. Go figure. Service on Crystal is perfect in every way -- attentive and engaging staff who seem happy to be where they are. Food is good to great in all venues and the variety in the main dining room is excellent. The included wines and spirits were fine with no need to upgrade. Cocktails are beautifully made and served. The ports were enjoyable, mostly small cities full of friendly Canadians. We did not do excursions generally, preferring to explore on our own, which, in these places was easy to do. At embarkation there was a bit of a snag as no one seemed to know what cabin we were in. It got sorted out, but seemed surprising on a luxury cruise line that people were having to make calls to figure out where to put these two passengers. Aside from that trivial matter, it was a great experience and we'll be back, particularly if this 'jazz days and cabaret nights' thing is an institution. Hope it is. Read Less
16 Helpful Votes
Sail Date: September 2018
My wife and I are in our mid sixties and have traveled extensively and cruised on many different ships and cruise lines. We have recently cruised several times with Oceania which has a similar level of service and food. We found our ... Read More
My wife and I are in our mid sixties and have traveled extensively and cruised on many different ships and cruise lines. We have recently cruised several times with Oceania which has a similar level of service and food. We found our deluxe veranda cabin smaller than most ships we have been on. However it is well laid out and to our surprise we found enough storage for our belongings. The WiFi was good almost through out the ship and there was Crystal tech support available. The entertainment was excellent with lots of live music. I enjoy cigars and appreciated the cigar lounge. The Crystal experience overall was absolutely wonderful from beginning to end. Kudos to management as they have got it just right. We were blown away by the staff and service. On this ship there is no such thing as no. Every member of the crew was amazing and eager to please. The food is fantastic and the ship is spotless, elegant and immaculate. The atmosphere is one of relaxation and understated sophistication. We also appreciated the fact that public announcements were kept to a minimum We can't wait to do another Crystal cruise. Read Less
23 Helpful Votes
Sail Date: September 2018
After reading some of the negative reviews on the Symphony we were wondering what to expect on our return onboard after 18 months and after the refurbishment. I would like to say we were not disappointed as everything and everyone ... Read More
After reading some of the negative reviews on the Symphony we were wondering what to expect on our return onboard after 18 months and after the refurbishment. I would like to say we were not disappointed as everything and everyone onboard were of an excellent standard. The check in was seamless and took us 30 mins from arrival at the terminal to receiving our glass of champagne after completion of all the formalities. The ship itself is looking refreshed,modern and very stylish from the refurbishment but not too glitzy like a lot of the newer ships. The food and service in all the restaurants (and we tried them all ) was outstanding with a feeling of being spoilt by the very professional and attentive waiting staff. The bars were well attended and the bar staff got to know your drink preferences fairly quickly and also were very quick to note your arrival and make sure you had a drink in front of you with very little wait. The drinks were a generous pour and well presented and mixed well. The shows were ok being pretty standard cruise ship productions and the singers were fairly mediocre but we are probably jaded as we cruise 4or 5 times a year. The in room movie selection was very good and the large flat screens at the foot of the bed are a fantastic improvement. Our only gripe with Crystal cruises in this day and age is the amount of smoking areas dedicated to them especially around the pool as a handful of smokers had the whole side of the deck making the non smoking side very crowded as all it took was a couple of smokers to taint the air for all those around them and a number of people were complaining about that also smoking on the promenade when I was excercising. We will definitely cruise with Crystal again even though there has been a few cost cutting measures since our last cruise it is still a luxury experience that a lot of the premium lines have lost. Read Less
21 Helpful Votes
Sail Date: September 2018
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised ... Read More
My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably. Since then I have cruised with P&O three times , NCL , and Royal Caribbean, and again with Cruise and Maritime. However the cruise I am on at the moment with Crystal on the liner Symphony beats them all hands down . The reason I have titled my review as ‘Don’t cruise on this ship’, is because it has well and truly spoiled me , and I don’t think I would be able to cruise on another liner without feeling that that they had fallen short compared to Crystal. Unfortunately I might be a while saving up for my next Crystal cruise as it works out at about double the price of the ones I have named above, but goodness is it worth it! From the moment I boarded I was treated like a treasured guest. I think the main reason is that the ship never appeared crowded , the staff had time to be attentive to the guests. In order to make my point a little more clearly I will try to give examples. On previous cruise liners - long queues for the bar during the day on the all inclusive deals,wine waiters in the restaurant only coming to the table once during the meal as they all appeared rushed off their feet. Crystal- no queues anywhere, waiter service round the pool, public areas and in the dining rooms ,constantly replenishing glasses, stopping to chat with guests. On previous cruise liners - sea days when the weather is good , don’t bother trying to get a sun bed or seat of any kind after 10 am as they are either reserved with book, towels or bodies! On sea days when the weather is bad , everywhere noisy and crowded with public areas looking like my mum’s nursing home , or Butlins , depending on which cruise line you are on. Crystal - nowhere is crowded , on the sunniest days barely half the sun beds are occupied with anything, and inside is the same , no loud piped music , no queues for anything. I don’t mean it to sound like a graveyard , it is just quiet and understated and not intrusive. On previous cruises- tips , and drinks are extra. Even on the all inclusive cruises speciality coffee and certain drinks , ice cream ,plus the mini bar in the room and certain room service menus are all extra . Crystal - All included , no staff being extra nice at the end of the holiday in the hope you will leave them an extra tip , on Crystal the staff are attentive , happy and welcoming the whole time.All speciality coffees included, with waiters on hand in public areas to dispense drinks of all sorts, and don’t get me started on the ice cream , with about 20 different flavours ( no cheap imitations) they were brilliant , and of course all included. On previous cruises- Being tendered into port whilst other ships have the cruise terminal position, queuing up for an hour before breakfast to get tender tickets so that we can get off the boat at a reasonable time . Paying extra for shuttle buses out of the port , and again having to queue up for ages in order to get a ticket that insures we get a shuttle at a reasonable time. Crystal - certainly on this cruise whenever there was a dock/cruise terminal , we got it. On the couple of occasions we were tendered in , there were no queues , no waiting , and shuttles when needed were waiting with plenty of room , and ran frequently. Food- on previous cruises tables for two have been few and far between especially on P&O. The food has been OK , but things like steak have often been tough and sometimes inedible. Self service has been good , but often the food would only be warm. On one liner our dinner companions (no table for two available) had paid a substantial amount for the drinks package and eventually having managed to get the attention of the wine waiter they were poured a glass of wine each , they didn’t see the wine waiter for the rest of the meal. On Crystal the food has been excellent , no expense spared and steaks have been so tender and cooked to perfection , as has all their food. We did try the speciality restaurants which were very good , but the main restaurant was so good that we didn’t feel the need to try anything else , also your wine glass is replenished before it ever becomes empty. The cabin we had on Crystal was a comparable size to that of other liners , but the fittings were superior . Our cabin attendant was efficient and friendly and tailored our cabin cleaning/turn down service around our movements which wasn’t the case on some of the other cruises we have been on. Of course it is very much horses for courses and if you like loud music, sing alongs , karaoke , bingo and announcements from your cruise director throughout the day , or water shoots and bumper cars , then this cruise line might be a bit quiet for you. The larger proportion of passengers are American , the rest are English , Asian and European. I think there is quite a bit to do on board with lectures , a cinema , and Dvd’s That are played through your TV . We only had 3 sea days so we were able to find plenty of quiet spots to sit and read ,so to be fair we didn’t really try out their activities, although we did play table tennis - this had its own part of the deck with a large heavy net covering the area where you played , thus preventing the ball escaping under sun loungers etc. Afternoon tea served in one of the lounges was a sight to behold and was of the same standard as the Ritz or Fortnum and Mason! We didn’t tend to watch the entertainment in the evening , as we are not really into shows , but we did catch one of the comedians one evening (John Joseph) who was hilarious. I feel that throughout the whole cruise nothing was too much trouble , the passenger and their comfort was the important aspect, not how much money could be generated from them. I think it is well worth the extra money and have started saving my pennies already! Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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