Sail Date: August 2019
We did the same cruise Sep 2017 and loved it, so we came back with friends this time. The positives were easy boarding process, friendly staff, beautiful fjords, cool ports, great excursions, good food and fun entertainment on board. The ... Read More
We did the same cruise Sep 2017 and loved it, so we came back with friends this time. The positives were easy boarding process, friendly staff, beautiful fjords, cool ports, great excursions, good food and fun entertainment on board. The ship was clean and had plenty of room to spread out. I'd recommend splurging on a balcony room; the views are stunning. We got to the fjords at 5 am and it's nice to watch the beauty from our own balcony. Great photo opportunities too. We enjoyed game shows and trivia at night and Gary the cruise director is hilarious. The shows and the bands were excellent. There were lots of food choices at the buffet and the main dining room was good too, although I'd have preferred a few more choices there. Overall a great experience! The one reason I didn't give it 5 stars was a spa visit. The massage itself was great and reasonably priced but the aggressive up-sell tactics took away any relaxation from it. Even when I explained that a massage was the only splurge I was going to make, I was still presented with a package of other procedures that I could "save" money on. After I declined, the expensive lotions were presented, along with reasons why I really needed them. Again no thanks. Finally I was told that my massage experience included a free consultation with a doctor before I could check out. The doctor was very nice and I'm sure she was knowledgeable but I had to reiterate that I wasn't interested in botox or fillers for wrinkles. I spent over $150 including tip and felt like I had to repeatedly justify not spending triple that or more. That will be my last spa experience with Princess. But otherwise, the cruise was seamless and the Alaska itinerary is beautiful and amazing! Highly recommend this cruise! Read Less
1 Helpful Vote
Sail Date: August 2019
Leaving from Seattle was a nice plus for me. Getting to ship was easy and embark process was quick and easy. Had a balcony cabin, and having a balcony was my favorite part, especially with all the fjords and passageways. The room was a ... Read More
Leaving from Seattle was a nice plus for me. Getting to ship was easy and embark process was quick and easy. Had a balcony cabin, and having a balcony was my favorite part, especially with all the fjords and passageways. The room was a bit dated but overall was satisfied and it was very clean. Plenty of space for a stateroom . Decor could be updated. Dining was absolutely awful. Both anytime dining options were very very bad. Service was mediocre. Other options for food was the buffet which was just ok, the international cafe which had almost the same selection all week and almost as bad as main dining. Didn't try the pay places because we figured would be equally bad. The theater entertainment was pretty good, nice shows etc. A lot of the onboard activities were kind of a joke though. The cruise director was super cheesy and overall vibe of the cruise was very cheesy. How many times can you be begged to clap for the same thing. Maybe some people enjoy this type of thing, just not for me. To be fair to the cruise director he did a great job, I just think he had to play to the vibe that princess wanted. The cruise was mainly folks over 55 and families with young kids. Stateroom service was wonderful. Room service pretty good as well. Ports seemed a bit rushed, especially Victoria and Juneau. Shore excursions were overpriced. The lumberjack show is awful. Overall service staff isn't very friendly or helpful. Alaska was great but would not recommend this brand or ship. Read Less
2 Helpful Votes
Sail Date: August 2019
First the positives: Great embarkation/disembarkation process. Very efficient. Itinerary was nice and Alaska was beautiful. That's where the good ends. For the negatives: This was the most outdated ship I've been on. The back ... Read More
First the positives: Great embarkation/disembarkation process. Very efficient. Itinerary was nice and Alaska was beautiful. That's where the good ends. For the negatives: This was the most outdated ship I've been on. The back deck smelled like sulfur/sewage most of the time. The Casino smelled different but equally as bad. We toughed it out an gambles a few times but no one in our party was offered a free drink while playing (maybe that is a company policy but their sister company carnival offers drinks to players). Very noisy near our state room making it hard to rest. Paper thin walls where you could hear your neighbors conversations. Beds not very comfortable. We booked twin beds but arrived to a one bed and had to wait until the beds were separated before settling in. Most activities on the ship were nickel and dime scenarios trying to separate you from you money. The food was just ok. dining room was a bit better but not by much. Most events were very unorganized. Many of which not starting on time and then not allowing you to get to something else in time after. I've been on several cruises and this is the first bad experience I've had. Maybe it was just this particular ship but not anxious to try Princess again in the future. Read Less
Sail Date: August 2019
I chose this cruise because it started and ended in the beautiful city of Seattle which adds another couple of days of sight seeing on our own prior to the cruise departing. We arrived Friday afternoon and explored Seattle that night, full ... Read More
I chose this cruise because it started and ended in the beautiful city of Seattle which adds another couple of days of sight seeing on our own prior to the cruise departing. We arrived Friday afternoon and explored Seattle that night, full next day and morning of cruise. We booked our own hotel. Perfect! My parents are avid cruisers so they booked us rooms that had windows (which we wanted) but we all had obstructed views to keep the costs down. See my cabin review for more details. This is the third time I have cruised INSIDE PASSAGE with Princess Cruises. This cruise went to Tracy Arm Fjord (I personally prefer Glacier Bay for more magnificent views). We booked the EXPERIENCE THE YUKON & SUSPENSION BRIDGE for our 3rd time and each time it's been a fantastic value for SKAGWAY. This shore excursion is extremely thorough and the coach takes you all the way into the Yukon (passed amazing scenery) and much further than the train. You end up at Caribou Crossing Trading Post which is an amazing stop where you can play with Alaskan huskeys, ride a mushing vehicle (extra), pan for gold (extra), view an amazing animal museum, gift shop, yummy bbq lunch included, ice cream shop, and tons of farm animals. It's great for fun photos as well. I think EXPERIENCE THE YUKON WITH SUSPENSION BRIDGE is the best excursion for the cost. In Juneau, to save money, we booked strictly the MENDENHALL GLACIER (self guided tour) which got us there and gave us plenty of time to hike to NUGGET FALLS. In KETCHIKAN, we immediately went to the visitors center and got the walking map which was a free walking self guided tour and was quite fun (walking required). Our tour guide also pointed out several bald eagles and some Juneau info as we went to and from the cruise dock. On board the ship, there are so many activities to please all ages and tastes. The crew was so friendly, professional and went out of their way to serve everyone. We chose "anytime dining" as not to be restricted in schedule. We would just choose 5 or 7 and be first in line so never had to wait to be served in formal dining room. One opens at 5 and one 7. Horizon buffet was really impressive too. Having pizza, burgers and ice cream available was an added bonus. The food was a huge variety and very well prepared. I've been 3 times on INSIDE PASSAGE and I would go again. It's such a great value. Embarkation at Seattle and disembarkation was flawless and professional. Read Less
Sail Date: August 2019
Never have I ever written a critique just to praise everything. I read and research every ship on Cruise Critic before I book. I feel others want unbiased opinions or why ask or read them. Never have I ever had such an engaging ship’s ... Read More
Never have I ever written a critique just to praise everything. I read and research every ship on Cruise Critic before I book. I feel others want unbiased opinions or why ask or read them. Never have I ever had such an engaging ship’s captain as Capt. Tuvo. He is an asset to the company. Never have I ever enjoyed such delicious cruise line food on the past 20 something cruises we have taken. The variety, quality and presentation was a highlight of our cruise. Never have I ever had the savings of only getting I drink package for hubby. I can never do the package justice. On PCL we were able to save money on drinks which was a first. Never have I witnessed so much cleaning and prepping. Never have I enjoyed such old world charm on a ship. The beautiful furnishings and design if the lounges are sumptuous. Oodles of places to play cards and games with sea views. IMHO PCL could have more staff to passengers ratio in these areas so we could have felt more pampered. Never have we (hubby noticed it also) ever watched so many servers avoid eye contact or just ignore us all together. We did not enjoythe noticeable waiting for someone to take a drink order. Never have I ever fetched so many drinks for our group. It was so noticeable that I feel the need to point it out. However we do acknowledge the need in the industry for this type cruise experience for those that enjoy being self sufficient. Some may find the staff asking “ may l get you something” annoying. Never have I ever had such comfortable bedding. Decadently cozy describes it. Never have I ever found blood stained bed linen on day 1. I am surprised by the lack of attention to detail. However, leaving a note for the cabin steward resolved the issue. Never have I ever had an on board Factory Outlet sale set up in a dining area for a four hour sale. Some cruisers loved that. Never have I ever witnessed a so many cruise staff being rude, indifferent and impolite to cruisers. I feel it may be a lack of training of the staff members. And the few experienced, well trained staff members were few and far between the inadequate workers. I made sure to write and turn in to guest services onboard commendations for staff that went out of their way to make sure our cruise was enjoyable.I really hope the company recognizes their efforts. Never have I ever had so many inappropriate interactions with staff. Examples of a few were: Cruise Director staff telling a passenger excited by game play “to Calm Down” three times in front of an audience. I felt it was purposely using the person as a chance for laughs. It wasn’t kind. Another time, my ill sister-in-law needed water. She went to two people at the Explorers Bar. They both pointed to the pitcher to help herself rather than stop their prepping for bar opening. She asked them because she was afraid that she couldn’t lift the pitcher. Never have I ever had dining staff tell me to not go to use the facilities because the waiter finally showed up to take our breakfast order. We were given a table with no one assigned to it. Never have I ever had staff interrupt me by saying “ if you would let me finish”. Why should I when you got me to your promotional by giving false info. I’m not new to cruise spa promotions. If you can’t honor the discount then why waste the vaca time I paid for to let you sales persuade me into what I know I won’t pay for. Sales are noticeably emphasized on PCL. Lastly, this comment from the washroom attendant when we told her that the bathroom needed servicing. “Why do they use so much paper?” It’s all laughable now but for a company with the slogan “Come Back New” it gave us pause to ever rebook with PCL unless the price was extremely hard o pass up or the ship goes to a bucket list destination that no other cruise line sails. Now we are forewarned about the PCL company. In my humble opinion if PCL really wanted to improve their staff responsiveness then PCL wouldn’t have closed my chance to take their on line survey 72 hours after disembarking when the directions said I’ld have two weeks. Makes me think they don’t care. However, I was able to do hubbies’ before it was closed for comments. Thank goodness we have Cruise Critic available to discerning consumers. As for cabin review and excursions please see the follow up below. Read Less
Sail Date: August 2019
The cruise fit our travel schedule and we picked the best weather for the week. Sunshine everyday. We had no issues with embarkation or disembarkation during our port stops. Dining in the dining rooms was better than the buffet but it ... Read More
The cruise fit our travel schedule and we picked the best weather for the week. Sunshine everyday. We had no issues with embarkation or disembarkation during our port stops. Dining in the dining rooms was better than the buffet but it depended on your schedule as to which one to use. We used both. We did not take the cruise because of the food selections so as long as it was nourishing, it was okay. Unless you are looking for jewelry or art, don't get caught up in the sales pitches, it takes away from your valuable time for both sailing and excursions. Entertainment was very good, enjoyed the theater shows. A little too breezy for watching movies under the stars but did enjoy the walks on deck. Cabin was spacious but air was not working properly and refrigerator got warm b/c of lack of ventilation. Recommend balcony rooms just because of the views and privacy. Stateroom steward was excellent and the front desk was very helpful. I would definitely go again if the opportunity presented itself. I wish we would have had more time in some of our ports. The excursions took a lot of the time away from just seeing the towns where we stopped, but they were all very good. The train ride in Skagway, the Mendenhall Glacier excursion in Juneau or the tours of Ketchican and Victoria, they were all terrific. Read Less
Sail Date: August 2019
To celebrate Mother's 80th birthday Embarked from Seattle, Washington Terminal 91 - the Terminal 91 and Star Princess Staff made the process very smooth and enjoyable. Star Princess staff was very friendly and helpful throughout ... Read More
To celebrate Mother's 80th birthday Embarked from Seattle, Washington Terminal 91 - the Terminal 91 and Star Princess Staff made the process very smooth and enjoyable. Star Princess staff was very friendly and helpful throughout the entire cruise, the dining staff made excellent recommendation of meal selections. So many choices for dining that you should pace yourself so you can try everything they have to offer. All of the Star Princess Entertainment was great and were a joy to watch, take everything in and you will have a wonderful time. Take advantage of the shopping and duty free items that they have to offer while your onboard. Excursions were wonderful and we were able to see many great things and wild life. take advantage of these as they will make your time better Disembarkation was as smooth a process as Embarkations. Highly recommend this cruise - go and enjoy, eat and have fun. Read Less
2 Helpful Votes
Sail Date: July 2019
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and ... Read More
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and inedible. Poor selection of desserts. Staff in dining area not very attentive. Buffet very good with a nice selection. The Piazza entertainment was very enjoyable. The ice cream bar was poor, soft ice cream and few toppings. Dated furnishings but in good repair. Water leakage on some decks. Cabin very comfortable and larger than expected. Temperature control excellent. Housekeeping staff very good. On ship daily activities varied and very good. A good variety of excursions. Length of stay in some ports very limited. The shops were not very exciting, poor selection. Some items highly overpriced. Bargain sales poor. Personal items very limited. Internet service very poor and expensive. Entertainers on the whole good. Laundry room efficient. A nice addition. Read Less
Sail Date: July 2019
While on Alaska cruise, I had a conversation with Mr Marino one of our waiters. The conversation was about lumpia, a filipino dish. I was talking about my visit to the Philippines and my love of lumpia. The very next day at dinner, Mr ... Read More
While on Alaska cruise, I had a conversation with Mr Marino one of our waiters. The conversation was about lumpia, a filipino dish. I was talking about my visit to the Philippines and my love of lumpia. The very next day at dinner, Mr Marino placed lumpia on our table. It was hot and absolutely delicious. What an awesome treat and moment to remember! My question is, what makes a cruise for you? The food was good, the ports were great however, to me the people made ninety-five percent of the cruise. The conversation and the act of an employee who takes his job to a whole new level made this cruise one I will never forget. The kindness and the great people did not end there. Everyone aboard the ship were really awesome to include the other guest. Nothing like having someone you don't even know say "good morning" "hey" (yeah, there were a few Texans) to you and mean it. Almost every single person I met was kind beyond words. For seven days, I dealt with people who had no political agenda and did not speak about the politics our country. The people were not angry and pushing their politics but truly enjoying the cruise. In a few days, I'm headed on another cruise. I pray that the atmosphere is the same our better. Read Less
Sail Date: July 2019
The time fit our schedule. We had our teen grandsons with us. We are Elite and our grandsons are Platinum. While I have never had a bad Princess cruise, this one disappointed me in several ways. Itinerary: Squeezing a ten-day cruise ... Read More
The time fit our schedule. We had our teen grandsons with us. We are Elite and our grandsons are Platinum. While I have never had a bad Princess cruise, this one disappointed me in several ways. Itinerary: Squeezing a ten-day cruise into seven days obviously requires some sacrifices. Here it was Tracy Arm AND Juneau on the same day. There was not enough time to enjoy both fully. The late night stop at Victoria was also troubling. There's not much to do or see in the town late at night. I knew the itinerary before we sailed, of course, but I didn't fully appreciate how rushed we would feel. Disembarkation in port: There was never adequate signage telling where the gangway was. At one stop, we were directed by a staff member (in officer clothes) to go up a deck to get off. When we did, the rather rude security person told us we had to go back down to the deck we had just left. When I told him we had been directed there, he snapped back that "there are signs all over that deck." There were no signs. I never encounter rude staff on a Princess ship, so this surprised me. Crowds: I realized soon after boarding that this was a first-time cruise for more than half the ship, and many of these people were families with children. A person's first cruise is a learning curve, so I don't fault them for making a few errors (such as getting on the wrong elevator or arriving late to dinner.) The problem was crowds of people making the same mistakes: saving seats and deck chairs, pushing and shoving in the buffet, playing loud music and talking loudly on balconies. A related problem was the number of unruly kids running and screeching in the halls and on deck. First-time cruisers perhaps don't realize that kids need to behave on a ship and that the staff is not there to babysit. I think some of those kids could have benefited from attending the kids' clubs, but I don't know if the option was made clear to the parents. Part of it might have been a language issue since there were many people who didn't appear to speak English. These crowd behavior problems are not typical on Princess cruises. We were simply victims of our schedules and could not hold out for a cruise earlier or later in the Alaska season. On the plus side, Elite lounge in Skywalkers was nearly empty so we got very attentive service. Our dining room staff was perfect, as always. The room steward was nothing short of a saint taking care of two messy teenage boys. Surprisingly, we were invited to the Most Traveled Passenger party (but had to decline) with our relatively paltry number of days at sea because there were so few Elites on the cruise. That gave me a laugh. Star Princess is going to P&O in a couple of years, so I was glad we got to sail her again--in spite of the problems. Read Less
Sail Date: July 2019
We chose to sail on Princess, having been told by multiple friends in the travel industry that they were the best choice for an Alaskan cruise. ENTERTAINMENT We particularly enjoyed the live entertainment opportunities on the Star ... Read More
We chose to sail on Princess, having been told by multiple friends in the travel industry that they were the best choice for an Alaskan cruise. ENTERTAINMENT We particularly enjoyed the live entertainment opportunities on the Star Princess. -Consonance Duo was a highlight of our week, playing gorgeous classical and popular arrangements on piano and violin. Both musicians were incredibly talented and enjoyable! We were so glad to discover them early on and to be able to enjoy their musical offerings throughout the cruise. -Magician Alex Ramon was incredible! He is the consummate entertainer, performing awe-inspiring tricks and dazzling the audience throughout his shows--each one fresh and intriguing. He is incredibly gracious, mingling with guests and sharing magic around the ship. -The Star Princess Singers and Dancers/Showband/Orchestra were all incredibly talented. We loved all of their performances! One of the lead vocalists, Steven Coleman, had a spotlight show and was amazing. He has a gorgeous voice and takes the audience on a journey, excelling at a variety of musical styles. A huge treat to be at his show. -Camp Discovery was an awesome option for our 10-year old! The staff was very welcoming and had all sorts of fun activities planned. My son couldn't wait to go there as often as possible! DINING We very much enjoyed our meals in the dining room. The menus offered a nice variety and were generally quite tasty. Definitely better quality than in the Horizons buffet. Our waiter, Bela, was so attentive and personable, we looked forward to our meal times. My family took advantage of Prego Pizzeria, the Trident Grill, and the soft-serve ice cream. We were a bit underwhelmed by options at the International Cafe, room service and sweet treats on the ship. Have had some more appealing options on other cruises. But, we managed to eat constantly so obviously enjoyed the food well enough. :) EXCURSIONS The Rainforest Canoe Adventure & Nature Trail in Ketchikan (Alaska Travel Adventures) was an enjoyable way to take in the beautiful scenery of the area. Loved our bus driver, Lisa, and boat guide, Doran. The Whale Watching & Mendenhall Glacier Tour in Juneau (Juneau Shore Tours) was a good one. We lucked out and saw a pod of whales bubble feeding, which was pretty cool. If we hadn't seen that, it would have definitely been less exciting. After that, we bussed over to Mendenhall Glacier. We had time for a quick walk to Nugget Falls/the head of the glacier but would have enjoyed a bit more time to enjoy that area. The Grizzly Falls Ziplining Expedition in Skagway (Skagway Shore Tours) was a family favorite. Devon and Colton took great care of us, helping us to feel very secure and able to fully enjoy the whole experience. Definitely felt like this was worth the money! The Butchart Gardens and Fireworks excursion (through Princess) was incredibly overpriced, which was frustrating. The gardens are gorgeous, but we only got 40 minutes of sunlight to enjoy them. The fireworks show was very unique and something to see, for sure. But, if your excursion starts at 7:30 p.m. (like ours did), you may not get to the gardens until 8:30 p.m. (like we did), and the sun was down by about 9:10 p.m. $94.50 was a steep price for that amount of time. THE SHIP The common spaces and staterooms were well-kept, except that our shower had mildew, which seemed like an unacceptable oversight. Other than that, we really enjoyed the ship! All in all, a fabulous week on our Star Princess cruise to Alaska! Would highly recommend! Read Less
3 Helpful Votes
Sail Date: July 2019
I chose this cruise line because I desired to take my family to Alaska. The embarkation and disembarkation were the smoothest and most professional parts of the cruise. The cruise catered to a specific demographic and offered very little ... Read More
I chose this cruise line because I desired to take my family to Alaska. The embarkation and disembarkation were the smoothest and most professional parts of the cruise. The cruise catered to a specific demographic and offered very little for others. It was not child/teenage friendly and provided limited services for them. Most of the staff was not friendly or professional and were simply there to do a job. They were not there to provide a memorable experience. The photographers did not take good quality photos which gave a limited selection to choose from. We desired to buy more photos but could not. The food selection and quality did not meet the standard of other cruise lines. Some of the cabins were nicely sized but had very small showers. Each Port of Call was very nice, had great scenery and offered less expensive excursions on shore. All of the excursions (purchased all after arriving at port) were nice except the last (Victoria), which provided almost no excursion opportunities because we arrived at 7:00 p.m.. This cruise line provided a very poor cruise experience and simply fed and transported us from one location to another. Read Less
Sail Date: July 2019
We actually purchased this cruise at a Benefit Silent Auction. The ship was beautiful and immaculate. Staff and entertainment were outstanding, Cruise Director was really enthusiastic and fun and loved the comedian. There were lots of ... Read More
We actually purchased this cruise at a Benefit Silent Auction. The ship was beautiful and immaculate. Staff and entertainment were outstanding, Cruise Director was really enthusiastic and fun and loved the comedian. There were lots of activities as well as entertainment and because we did 4 excursions missed a lot, I would love to take the same cruise and just stay on the ship to take advantage of everything. Our excursions were booked through Princess and all met our expectations, very informative, with good travel guides. Transportation provided for these was good except a couple of times we did have a long walk off the ship to the buses or trams. My husband had hurt his knee just before we left on our trip so we even changed our excursion in Victoria from the walking tour to the double decker bus ride which was great. (Our daughter and my sister, who cruised with us, felt that was an extremely long walk and they had a hard time getting a trolley to get to the ship on time.) We did find that the Excursion Desk had rather limited hours though. Food was great and we were offered lots of different options. We had the "anytime dining" which worked well for us, and loved going to the dining room for breakfast rather than the buffet although both offered lots of options. I would have liked to see a couple more seafood offered (mainly crab legs) All of the wait staff were extremely friendly and all had interesting stories about their lives on the ship, always made us feel very pampered and special. For lunch we either did the buffet or one of the smaller specialty food booths and took advantage of the two complimentary lunches in the Crown Dining Room which were outstanding! Liked the idea of having 24 hour room service although we never used it. The lady that took care of our room for us was super nice, and always asked if things were OK or if there was anything else she could do for us. Room was very nice and we loved our outside balcony but bathroom was super tiny. Lots of closet space though. Didn't use the Fitness facility. Would have liked an adult swim time. I think Princess might be a little pricier than other cruise lines but well worth it. We were celebrating an anniversary and loved that there were balloons and a big card to greet us at our cabin as well as a special dessert one night. No problems either getting on or off the ship and appreciated the extra help we got with our luggage. Read Less
Sail Date: July 2019
This was our first trip on Princess Cruise on the Star Princess, a 7-day cruise to Alaska! We knew the service, the food and people were going to be excellent, we heard it from family and friends. We left from Seattle and from the onset we ... Read More
This was our first trip on Princess Cruise on the Star Princess, a 7-day cruise to Alaska! We knew the service, the food and people were going to be excellent, we heard it from family and friends. We left from Seattle and from the onset we knew this was going to be a great trip! We arrived at the port and our bags were taken right away to the ship. We were escorted onto the ship by the wonderful PC staff who made the check-in process easy. When we arrived at our room, our bags were already there. This first night at dinner set the tone for our entire trip. We did not expect a simple act of kindness to make our experience even better. My father is a stroke survivor. He uses a wheelchair and has limited speech. At dinner each night were Head Waiter, Suvio; our waiter, Syam, and assistant waiter, Gusti. An attentive, fun and especially kind team. Suvio set the standard of Kindness. He saw my mother cutting my father's food and came over to do it for her. This was natural, not a dining room service. It was from the heart. During our entire cruise, Suvio pushed my father's chair to the table, cut his food, asked how everything was going throughout the night and then pushed my father's wheelchair out of the dining room. If you are a person with a disability or have a family member with a disability, you will understand the sometimes loss of social value when you are among others is difficult. Working to have a meaningful life and experiences seems harder than it should be and being a family member trying to make that happen for the ones you love is even tougher. Of all the wonderful experiences on the ship, this was the exception. We felt like family. To see my father smile with all his struggles was the most precious moment for us. He looked forward to dinner each and every night. Princess Cruise offered my mother and father ease in coming on and off the ship; a beautiful, accessible cabin with a balcony to see the wonderful ports and sites of Alaska. Terrific shows and activities for all of us to participate in as a family. My daughter loved the teen activities and met new friends from other states. The food was delicious designed, prepared and served by a wonderful chef, culinary team and staff. A special shout out to our Princess Cruise Specialist, Tammy Lank. She helped us arrange the cabins for our family and friends. She took great care in helping us choose an accessible cabin for my parents near the elevators and choose our interior cabins a few doors down from them. This was our first time on Princess Cruise. It will not be our last...Mahalo and A Hui Hou (Thank you and until we meet again). Read Less
Sail Date: July 2019
Star princess Crew is the friendliest , service is top notch. They go above and beyond to make your stay a great experience. Our only complaint was the AC in room and refridgerator not working properly. The TV was in a bad spot when you ... Read More
Star princess Crew is the friendliest , service is top notch. They go above and beyond to make your stay a great experience. Our only complaint was the AC in room and refridgerator not working properly. The TV was in a bad spot when you came in off balcony you would bang your head. The entertainment was extraordinary like broad way shows from New York city. The cruise director Gary was the best. the room service the room stewards, bar tenders dining was top notch. The shops were expensive not much variety, the effy jewelry staff were very pushing when you walked by . The photos were great but way over priced, and so many people didnt buy there picture and they get thrown away. what a waste of paper. give people cheaper prices and you will sell more. the ship was very clean and fresh flower were in all bathrooms. The staff made getting on and off the ship run very smooth. the excursions were great except for victoria canada, we got into port in the evening everything was closing excursions were cut short to get back to ship and fireworks were canceled. This was our first time cruise, because if the staff I would consider going on their ship again. Read Less
3 Helpful Votes
Sail Date: July 2019
In the past cruising wasn't as popular as it is today, therefore the cruise lines don't have to try as hard to please you. Plus the passengers aren't as thoughtful and courtesy as years ago. This unfortunately how the world ... Read More
In the past cruising wasn't as popular as it is today, therefore the cruise lines don't have to try as hard to please you. Plus the passengers aren't as thoughtful and courtesy as years ago. This unfortunately how the world is today. Our cruise showed all the signs. Crew members lying to us about why the ship was 11 hours late to sail. Bartenders would ignore you. Food was reused for days, and passengers were noisey and thoughtless to other passengers. The ports were really fun, but you don't have to spend all kinds of money to see things, adventure out on your own. This is more fun and alot less expensive. When deciding on your room be aware of your surroundings and book from there. I feel that now cruising is more popular the staff don't have to put there best foot forward to please you. Tracy Arm was wonderful and so glad we could sail down it to see it. Glaciers are also beautiful to see. Read Less
Sail Date: June 2019
I chose the Star Princess because of the wonderful experience I had on the Regal Princess in Florida. This was a my first mistake. To my disappointment, the poor standard of food offerings forced my partner and I to eat at the specialty ... Read More
I chose the Star Princess because of the wonderful experience I had on the Regal Princess in Florida. This was a my first mistake. To my disappointment, the poor standard of food offerings forced my partner and I to eat at the specialty restaurants four out of seven nights. As far as I, and my seven travel companions are concerned, the food in the dining room and buffet was inedible. Princess should be ashamed of themselves for serving that food. I've shown friends and coworkers photos of what you presented me, and some were shocked, the others laughed at the uncooked lobster, over baked beef Wellington with undercooked dough, and fish that was just horrible. I will never take another Princess cruise again because of this. I'm usually not someone to share my complaints, but these pictures and my commentary have certainly made the rounds amongst my large group of cruising friends. Some were surprised, others gave knowing nods when shown the barely passable food presentations. Other than the food, which is a very important part of a cruise, the ship itself appeared to be ready for an update, as parts seemed aged already. On the bright side, we stayed in a suite which was very comfortable. The room was spacious and the bathroom was roomy also. The shops were well stocked with great shopping items and the art gallery had some very interesting pieces. I found the casino to have a standard amount of tables and machines to play on but it seemed dingy to me. I was very impressed by the excursions I chose, like the private hummer tour and the helicopter to the glacier. I only went to a magic show and a music/dance review at the princess theater which were decent at best. Two nights we went to the Skywalkers nightclub and listened to the DJ. I found the nightclub nice but outdated like the rest of the ship. As far as, the internet access plan on the ship, I wouldn't waste my money, well, that's what I actually ended up doing. It's 2019 I think they could catch up with the other cruise lines with a more efficient and easy to use system. I booked a massage for the 2nd day at the Lotus spa which was visually pleasing, but the experience at the spa itself was horrible. The uninterested attendants gave me a robe and no slippers because they "didn't have men's sizes". Over half of the lockers' locks were broken or had doors hanging off the hinges. I regretfully handed the robe back and walked into my massage in my clothes, changing in the room. Again, Princess should be ashamed of themselves allowing the spa to be in this shape. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this cruise as we had wanted to see Alaska for quite sometime and finally had the opportunity to take the trip. On boarding was fine. Of boarding for excursions was slow and getting off on the last day was also slow. Our ... Read More
We chose this cruise as we had wanted to see Alaska for quite sometime and finally had the opportunity to take the trip. On boarding was fine. Of boarding for excursions was slow and getting off on the last day was also slow. Our excursions were fun. We did the hike and float in Skagway and the self guided jeep tour in Juneau. The ship was old and dated but clean. The vegetarian options were lacking. I lived off side dishes for lunch and dinner for all 7 days. The cruise director Gary was amazing, he was one of the highlights for sure. SherAnn in the dining areas was simply fantastic, a true spirit to serve associate. The quality of the dancers and singers was not great in a few of the shows. The piano bar singer played all the songs in the spirit of a barber shop quartet but was missing the quartet. The female singers in the UK show had some annoying vocal habits. We tried to avoid any further shows staring them~ We went to one karaoke night and it was super fun, the place was packed so it must be popular but they only did this twice and both times the show was so short only a few people could sing. Why not do them for a longer period of time due to popularity?? Read Less
4 Helpful Votes
Sail Date: June 2019
We've done river travel with Viking and American Queen, but never ocean cruising. This was a perfect first-time experience, nothing disappointed us about the Star Princess. She is splendidly appointed and has aged well. Shipboard ... Read More
We've done river travel with Viking and American Queen, but never ocean cruising. This was a perfect first-time experience, nothing disappointed us about the Star Princess. She is splendidly appointed and has aged well. Shipboard operations were masterfully directed, every imaginable detail accounted for, professionalism manifested throughout. Buffet cuisine was fresh, diverse, ample, palate pleasing, and there were no long lines. There were sightings of whales and dolphins and eagles while we dined in Horizon Court. Horizon was our choice for lounging and catching up on conversation. Cabin care was impeccable. We enjoyed sparkling clean facilities throughout the vessel. Attention to maintaining a healthy environment gets a lot of focus on Star Princess. Service top to bottom was consummately attentive, energetic, and courteous (that matters to us). The serenity of our voyage was complemented by stunning Alaskan summer weather. We booked one excursion, very satisfying, the White Pass Yukon Railway journey out of Skagway. Folks, you don't have to empty your retirement account to take this trip. Embarkation and disembarkation processes were smooth and swift and hassle-free. We loathe confusion and ambiguity and complication. Star Princess is your antidote! Read Less
2 Helpful Votes
Sail Date: June 2019
We chose Princess Cruise for our Alaska trip on the advice of our travel agent. And Princess Cruise delivered a perfect 10 aboard the Star cruise ship. From the embarkation process to the Stateroom to the Ports to the activities to the ... Read More
We chose Princess Cruise for our Alaska trip on the advice of our travel agent. And Princess Cruise delivered a perfect 10 aboard the Star cruise ship. From the embarkation process to the Stateroom to the Ports to the activities to the disembarkation process. We encountered amazing staff everywhere who made this vacation memorable. Our seven day cruise took us to one Canadian port and three Alaskan port cities that we would never have the opportunity to visit. The highlight excursion by far was the Tracy Arm Fjord catamaran which took us close to the stunning glaciers as we glided past a multitude of seals with eagles flying overhead and black bears wandering the shoreline. Not to diminish the many whale and dolphin sitings from the ship itself. Mesmerizing. Our Stateroom cabin felt spacious with the best layout I’ve seen separating the bathroom and closet space from the bedroom. The onboard activities offered were both entertaining and informative. We met two mushers and sled dog puppies. A WOW! Music and shows all well done with great talent. Each and everyone in our adult group of 11 so enjoyed this week. Kudos to the Princess Cruise Line! Read Less
1 Helpful Vote
Sail Date: June 2019
I loved this cruise and almost everything went perfectly. This was my first ever cruise. The staff for the restaurants and serving, cleaning, etc. are mostly Filipino and they are the sweetest, kindest people you will ever meet. All of ... Read More
I loved this cruise and almost everything went perfectly. This was my first ever cruise. The staff for the restaurants and serving, cleaning, etc. are mostly Filipino and they are the sweetest, kindest people you will ever meet. All of the dining was excellent from the buffet to the formal restaurants. Plenty of food choices and very high quality, equal to dining out in a fine restaurant back home. I loved their breads. I couldn't get enough of it. We were fortunate enough to get a cabin for disabled passengers just by luck, and it was rather roomy and nice. Clean, comfortable, but most of all, very quiet. You cannot hear anything at all coming from neighbors. The cruise was sold out so I know there were people in the neighboring cabins. Very nice HD TV and a small refrigerator. The queen size bed was actually made up of two smaller mattresses placed side by side, so during the night they would often separate. The public areas are very clean and comfortable. I thought the best entertainment was actually the small intimate gatherings in the ship center on deck 7, or in the bars. I loved the "Consonance Duo". The formal shows were ok but "Born to Dance" was the best show by far, and the comedian "Noodles" was great too. The Magician was good but he's tries to hard to be a comedian. This all being said, I would like to offer a few items that were lacking. They push shopping very hard, especially in the jewelry store, EFFY. It is seriously overpriced. If you wait for the shore stops, you will find the same jewelry discounted from the ship at least 60%. They do place some nice deals out on deck 7 each day in all merchandise categories, those were pretty nice shopping for. Do yourself a favor and avoid the "Shopping Concierge". She pressures people to fill out jewelry surveys and tells people "don't shop in non approved Princess retailers on shore" which is totally ridiculous. She also likes to share the life story of the founder of EFFY jewelry like I would even care. The Spa services are also very expensive, but they are of high quality. I also had an unfortunate experience with the Acupuncture doctor, who pressured me quite bad about getting "a free consultation". When I said I wasn't interested, repeatedly, she actually got rather loud, nasty, and insulting. The stops in the ports were all very interesting, but unfortunately they spend too much time in Skagway, and too little time in Victoria. Victoria is a beautiful Canadian city with plenty of restaurants, shopping, and sights to see. Skagway is a tiny port town with a couple streets of pure tourist stores. I hope Princess considers dropping Skagway and making Victoria a full day. Activity updates and newsletters are great and delivered everyday. I do kind of wish they had more information on the Planetarium star watching activity. They had a signup time but no other information. Overall I would rate this cruise "Excellent" and would go on a Princess Cruise again. Read Less
3 Helpful Votes
Sail Date: June 2019
This cruise was our 17th cruise and also our honeymoon cruise. Princess made us feel special - it was just amazing The embarkation was seamless, the stateroom was stunning, the ship was beautiful and well maintained. The food and ... Read More
This cruise was our 17th cruise and also our honeymoon cruise. Princess made us feel special - it was just amazing The embarkation was seamless, the stateroom was stunning, the ship was beautiful and well maintained. The food and service was second to none. Princess have 50 years experience in Alaska and it shows, everything went perfectly and we had the near perfect cruise. Club class dining was very nice with excellent restaurant staff who were very attentive. Speciality restaurants were also great, although the Sabitini's menu has been adapted to suit the US guest pallette more than the European and as a result the menu is a little unusual for an Italian inspired restaurant. Crown Grill never disappoints, steaks always cooked to perfection, everytime. Bars and entertainment were excellent, there was great variety in the theatre and lounge performers. We also had 'Puppies in the Piazza' which was a great treat for the kids and the adults. We also chose Princess for our shore excursions. Their detail in the excursion was better and there was little or no difference in the excursion cost. We went to the Lumberjack show in Ketchican, which was was organised and entertaining. From there I did the Deadliest Catch experiance which again was a superb excursion. In Juneau we chose the dog sledding on the Mendenhall Glacier with the Helicopter ride there and back - Wow what a superb experiance. We couldnt go to Skagway without having a trip on the White Pass and Yukon Railway which was well worth th fare, the train ride, narration on board and the scenery were just amazing The only tiny detail that was not quite up to scratch was the condition of the thermal area in the Spa, it badly needs refurbished and is currently looking very tired and worn out. We had 3 days pre cruise scheduled for exploring Seattle which was great because our outbound flight was cancelled and we, in fact lost a day getting to Seattle. Seattle is a lovely city with great attractions all within walking distance. If you are flying long haul, always plan to get to your embarcation port at least one day before your cruise. Read Less
2 Helpful Votes
Sail Date: June 2019
I chose this cruise line just by chance. It gave me the options that fit my style. I chose an outside cabin with balcony, the only way to go on this cruise! Sitting on the balcony and enjoying the scenery anytime was wonderful. The bed was ... Read More
I chose this cruise line just by chance. It gave me the options that fit my style. I chose an outside cabin with balcony, the only way to go on this cruise! Sitting on the balcony and enjoying the scenery anytime was wonderful. The bed was sooo comfy, I had no problem sleeping. I chose the anytime dining and loved it. Since I was on vacation, I could get up anytime and eat anytime and sit with new people each time. I got to meet a lot of nice folks from all over the country. There were so many options for entertainment that it was sometimes hard to chose which to go to. The ones I went to were really great. The staff was wonderful, they were all knowledgeable. If they didn't know the answer, they knew where to get the answer. Our cabin steward was a joy. If we weren't ready to have the room cleaned, he came back later, no pressure. The shore excursions were nice. The White Pass train ride was long. Once we transferred to the bus from the train, we could have headed back rather than keep going. Personally, I could have eaten somewhere else. The food was OK. That was the only part of the excursions that I would have changed. That and more time in Skagway and Victoria (earlier, I know that would be tricky to do!) Read Less
Sail Date: June 2019
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three ... Read More
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three cabins.  We booked an Alaskan cruise specifically to see the glaciers and to visit BC Canada.   First of all, we were up and on the deck at 5am (per the itinerary) so that we could see the glaciers while passing through Tracy Arm.  After about a half an hour to an hour later we were told that we would not be able to pass through Tracy Arm and that we were going to Endicott instead.  Then we were told that if we looked through binoculars we could see the tip of a glacier.  Really?!? Needless to say we did not get to see any glaciers on this cruise. During the cruise, our toilets backed up twice.  According to some other cruise passengers they also had the same problem.  The next day the same problem occurred and a maintenance worker was sent to our cabin and again had to flush the main line.  My son’s and daughter’s cabins experienced the same toilet issues as did the other passengers along our corridor. Also, during the cruise there was a leak in the ceiling of my daughter’s cabin which occurred around 4:30 am which caused them to wake up to a wet bed and blankets.  Given the multiple situations we had with the toilets we were understandably concerned that it might have been associated with the sewer line issue but was assured that it was not a sewer line leak but was a ventilation leak.   Because my husband and I were celebrating our anniversary we received two gift certificates in our mail slot outside our cabin door.  One was for $25 to spend in the princess shops and one was for $50 towards a spa treatment on port days.  We used the $25 gift certificate at the Princess Vines Novelties gift shop.  At the end of our cruise we noticed that the gift certificate was not credited to our stateroom so I called the customer service desk and told them the problem.  They told me that they did not have any record of any gift certificate but that they do show the charges made at the Vines Novelties shop.  They asked me if I had the gift certificate and I informed them that the salesclerk said that he needed to submit it so that our stateroom could be credited and that he had the gift certificate.  They told me that because they do not reflect anything in their system they are unable to credit it.  Princess did not honor the gift certificate they gave us! As if all of the above was not enough to make this a terrible cruise, as we approached BC Canada we were informed that we would not be porting in BC Canada and would just anchor in place! Really?!? So during this Alaskan cruise with Princess we were not able to see any glaciers (Albeit if we looked through a pair of binoculars we may be able to see the tip of one); the toilets backed up twice; there was a ceiling leak in my daughter’s room; we were provided a gift certificate which was ultimately not honored; and we were not able to port in BC Canada!  Basically, the two main ports (attractions) associated with this cruise which were also the two main reasons for choosing this cruise were not provided for along with the other substantial frustrations mentioned above. I contacted Princess Cruise lines on 6/28/2019 regarding this horrible experience. They informed me that they will research the matter and a customer service representative would contact me soon. It has been almost a month and we when we finally heard back from a customer service representative from Princess Cruise line we were pretty much told that port cancellations are covered as acceptable in our contract and I guess the toilet back ups and ceiling leaks are as well. This is indicative of the type of service you can expect from Princess Cruises! My family loves cruises but we will be choosing a different cruise line for our future cruises! Read Less
2 Helpful Votes
Sail Date: June 2019
The ship was completely full but you would never know it! Limited shopping on board. Sit down dining. We often didn't like their entree offerings. One evening, I had to send the pasta back because it was under cooked. Very nice ... Read More
The ship was completely full but you would never know it! Limited shopping on board. Sit down dining. We often didn't like their entree offerings. One evening, I had to send the pasta back because it was under cooked. Very nice ambiance. Dining service - amazing! Entertainment. Cruise director was high energy and funny. Not enough lighthearted fun entertainment especially in the evening - we wanted to laugh more. Comedian was great! Destinations - Alaska is very beautiful. But after a few days the terrain is all the same when viewing from the ship. The excursions were overpriced which kept us away from seeing some of the sites. Glaciers were amazing. It rained at Ketchikan all day so it limited our time there. The train trip at Skagway is a must to experience some wonderful views. We couldn't dock at Victoria because winds were too high. Victoria is a bust anyway because you only get 4 hours there in the evening. Salon - we did the couples massage. The massage was great but they spoiled the experience by pushing us to buy on board products and other services. My wife had her hair colored and the technician did a poor job and my wife was very upset. They didn't offer any restitution other than they reduced the price. Internet - they charge by the minute rather than by the day. It was VERY overpriced. My wife had to work while cruising and internet cost was over $300 - unacceptable! Debarkation - they arranged for FREE our checked baggage to leave the ship and go directly to the airline. They also printed out our boarding passes and had them delivered to the room. Big thumbs up! Overall - great experience but not as glamorous a trip as one might expect. Delightful experience. We wouldn't do this excursion again. Read Less
Star Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.9
Entertainment 3.0 3.7
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.7
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.1

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