Sail Date: April 2019
I wanted to celebrate my birthday In a special way and this cruise was perfect. I enjoyed every moment.The ship was smaller than I normally cruise on ,but it was easier to find everything. The people were terrific and the service was ... Read More
I wanted to celebrate my birthday In a special way and this cruise was perfect. I enjoyed every moment.The ship was smaller than I normally cruise on ,but it was easier to find everything. The people were terrific and the service was great. The cabin was an ocean view cabin which was fine for the time we spent in it(only to sleep) we were partying most of the time. For my birthday we went to one of the Specialty restaurants (Teppanyaki) and it was really enjoyable and the food was fantastic.Another great Specialty restaurant was Modern. The entertainment and shows were great. Really enjoyed the 4:40 Duo and the Groove Addiction Band. I must say that the embarkation and disembarkation went really smoothly, it was faster than I expected, maybe it was the time we arrived (12:30-1:00) but was no problem. We all had a wonderful time in each port with perfect weather. I would go on another cruise with Norwegian. Read Less
1 Helpful Vote
Sail Date: April 2019
I am a 40 something housewife and mother of 4 teens from central Virginia. We stayed the night before embarkation in Miami at the even hotel. It was a very nice hotel, and definitely catered to fitness minded people. It was decently ... Read More
I am a 40 something housewife and mother of 4 teens from central Virginia. We stayed the night before embarkation in Miami at the even hotel. It was a very nice hotel, and definitely catered to fitness minded people. It was decently priced, and not too far from downtown Miami and the cruise port. We got overcharged by a cab driver, know exactly where you want to go and use your own gps to keep track. While the Even Hotel was very nice, if I sail from miami again I will book a hotel in the downtown area. This was our first cruise, and it was only myself and my husband. Embarkation and disembarkation went well. Our room (balcony) was wonderful. Very clean, comfortable, and spacious. Even though the ship is older it was well maintained, and underwent an update last year. The food was very good, although I was hoping for things like lobster, and crab legs. We ate at Cagney's steakhouse (highly recommended, but expensive), and at Tappenyaki, that was lots of fun. There were several shows on board, but we didn't attend any. Loved all the raffles, won one of the best. The service was great from all the staff. There is only one public pool on board, and the activities for kids is limited. I think the ship is geared more towards couples (young and older), and families with teens (which was great for us). I enjoyed the intimacy of their private island (great stirrup cay) I wish we could've stayed longer. I didn't much care for Ocho Rios Jamaica. We didn't book any excursions for this port (I wish I had) we may have enjoyed it more. We basically only went shopping. Some of the merchants were way too aggressive, rude, and pushy. The only beach access was at the Margaritaville resort and you had to pay to go onto the beach (I don't know how much, we didn't go). It was also a fairly small beach area. I didn't always feel safe. Be very careful what cab's you choose. I fell in love with Georgetown, Grand Cayman. It's a beautiful island, and the water is so clear and clean. We booked the dolphin swim and sting ray bar. The dolphins seemed so happy and were a pleasure. I wish we could've seen more sting rays, but we saw quite a few. I was pleasantly surprised by Cozumel Mexico. It's beautiful there. We booked the speed boat, snorkel, beach. I was disappointed that we didn't go to a coral reef and we were only in the water for about 40 minutes, but the boat ride there and back was exhilarating, I thoroughly enjoyed it. The small resort area where we got in and out of the boats was nice. I was disappointed that we couldn't do anything at the beach at the resort, but overall it was a pleasant experience. Excellent shopping on the main road by the port (I wouldn't recommend venturing from the tourist area though). I wouldn't mind going again to all the destinations, perhaps I may enjoy Ocho Rios better with an excursion. Read Less
Sail Date: March 2019
Choose for the Panama Canal crossing. The entertainment was good overall. The meals were medium good but not noteworthy. We ate in buffet, both main dining rooms and 3 specialty restaurants. Only Cagney's was worth the money. ... Read More
Choose for the Panama Canal crossing. The entertainment was good overall. The meals were medium good but not noteworthy. We ate in buffet, both main dining rooms and 3 specialty restaurants. Only Cagney's was worth the money. Desserts with the exception of ice cream were uniformly disappointing. The shops devoted too much space to high end jewelry and perfume (money makers?) and nothing to makeup or sundries or candy. Liked the shore excursions we took and fond them very enjoyable. Staff was very friendly. Enjoyed cruise director Dave and the Captain too. the hypnotist/comedian was not anyone I would want to see again. Jennifer Fair was delightful once again. the production band and cast did a very good job. Atrium music bounced up to the internet cafe and was deafening! acoustic issue. Although recently refurbished, The Star seemed drab and and the decor old. Overall we had a good time but are unlikely to choose another NCL cruise unless family or friends invite us to sail with them. Read Less
Sail Date: March 2019
Traveled through Panama Canal because it was on our bucket list. Got on ship in LA and that went smooth and fast, no lines but dock porters were not part of NCL and were very rude. First stop Cabo San Lucas and very pretty, sea lions were ... Read More
Traveled through Panama Canal because it was on our bucket list. Got on ship in LA and that went smooth and fast, no lines but dock porters were not part of NCL and were very rude. First stop Cabo San Lucas and very pretty, sea lions were plentiful and tendering was very difficult and not organized. Next stop Acapulco and Do Not Get Off the boat, very dirty and people rude. Next stop Guatemala and very nice excursions and people friendly. Next stop Nicaragua and we saw volcano on this stop, bus ride very very long and not enough time set for excursions, people very friendly and sides of roads were very dirty. Next stop Costa Rica and beautiful countryside and nice excursions did train ride but too short and not much to see besides poverty and crocodile excursion down Tarcoles River and wished it was longer. Weather very hot everywhere we went and hats and sunblock very necessary. Next was the canal transit and took all day and absolutely beautiful and so much to see from any location on the ship. The captain did a wonderful job of opening the crew deck in front for passengers and also brought a narrator on board from Panama and she was wonderful. Next stop was Columbia and we did not feel very safe here at all, probarly should not have gone on excursion. Street people were so rude and begging and in our face that we couldn't enjoy ourselves. Ship was very nice and staff was exceptionally nice. Restaurant staff was highly efficient and food was Excellant. Buffet staff in the morning went above and beyond everyday. Thank you for a wonderful and relaxing vacation. As others have stated we also would like to see the towel animals reinstated and ship pins brought back. Also would like to see Latitudes Platinum members benefits reviewed. We were not able to use all our benefits including disembarkation, this process was terrible and took too long to get to our excursions. Read Less
1 Helpful Vote
Sail Date: March 2019
We had great weather with calm seas. The only rougher part was leaving Cartagena Columbia till we got to the islands in the Caribbean. The cruise was just enough at sea days and port days. Skip the "Easy Antigua in Guatemala" ... Read More
We had great weather with calm seas. The only rougher part was leaving Cartagena Columbia till we got to the islands in the Caribbean. The cruise was just enough at sea days and port days. Skip the "Easy Antigua in Guatemala" Nothing easy about it. Long drive and the assault of street vendors is trying! We learned to take the shorter tours as more than 3 hours on a tour bus is too much. Did breakfast and most lunches at O'Sheehans and dinner in the Aqua Restaurant. Do not recommend the buffet for dinner unless it's the Seafood Night. Lunches at the buffet was plentiful, more than we wanted to eat. Did O'Sheehan for burgers and wings mostly. Staff are very friendly, helpful and accommodating. Premium Drink Package is worth it. High quality alcohol and wine (no bar liquor like at the all-inclusive resorts) Great choice of bottled beers. Internet is slow and expensive. Best to catch a cafe on shore with free wifi, or just go dark for two weeks! Was an enjoyable , relaxing cruise. Read Less
Sail Date: March 2019
First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and ... Read More
First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and more. NCL corporate on the other hand were HORRIBLE and need additional training and a means to correct actions, which are truly of their making, which affect their employees. I planned for close to a year to ensure my near 80 year old father’s bucket-list cruise through the Panama Canal was everything and more he could have imagined- and it was. I watched countless hours of YT videos on what to pack, what to expect and any precautions which would help us avoid any hiccups during our trip. I called and emailed our personal cruise consultant and Concierge MANY times before our cruise to ask questions and request any items due to my father’s health and to confirm all was done and nothing would missed off or forgotten to avoid any troubles later. I even went to far as to create a daily guide to help us remember what day it was and what the daily activities were to help us commeroate our time together and scoured over our paperwork before and to comply with all NCL required per our cruise documents to ensure our check-in process and our cruise went as smoothly as possible. My parents even paid for the extra travel insurance just to make sure if anything happened prior to or during our trip medically, we would have some peace of mind knowing we had options available to us for added peace of mind. For our cruise we opted for the prepaid gratuities so we made certain EVERYONE who was due money was paid their dues as they are the hardest working people on the seas. You see them in the sunrise breakfasts and the midnight buffets- they must be vampires cause they never seem to sleep from the baggage handlers and dishwashers to the Captain. Lol. My husband and I traveled with my soon to be 80 year old parents to help with baggage and flew literally across the country from Fort Lauderdale to Los Angels in one day. Every step along with way we were there to help with bags from the vehicle to the airport, gate to gate, airport to hotel and hotel to ship. If we were not there this trip of a lifetime would not have been possible. Everyone we met along the way was awesome- a little hectic but what vacations don’t have great stories to tell from memories made after right?? We purchased a two bedroom- two bath suite for our extended cruise and truly had a great vacation. Everyone from the wait staff who waited on us daily, Susi our Concierge and JonJon our butler were exemplary in helping make sure this was the time of our lives and we cannot say enough great things about them- KUDOS to them all. Our issue arose when representatives from each suite were called together to discuss how disembarkation would go and where to meet. It was at this meeting- during the last two sea days of our trip north of Cuba- that Susi let us know our butler was not covered under the gratuities paid which got an audible gasp in the room. Mind you, HOURS of research, emails & phone calls to NCL were made and videos were watched to avoid circumstances such as this from happening. During my research and even during their Shore Excurision presentation they mention at certain ports, “do NOT display obvious signs of wealth.” Which, to be honest, can apply to any street in any town in the US as well so no shade. Our issue is knowing we were told ALL our gratuities were prepaid under our cruise fare by NCL beforehand we all carried cash to tip our baggage handlers, tour guides, bus drivers and a little more if anyone went over and above and deserved a little more appreication than the standard allowed- not extra money which is truly rightly due those who were not covered as we were told by NCL ALL gratuities were already paid. We were absolutely aghast. We went to our room and quickly pooled all our remaining money we had left to give to him. We purposefully didn’t travel with a lot of extra cash as, who carries cash anymore let alone buckets full when everyone cautions you against doing so and being told they were already paid? When we got into the port of Miami, (Saturday) I emailed our personal cruise consultant immediately about what had happened. I was able to speak with her on Monday as she was out of the country as well and she assured me that as we elected to prepay our gratuities our butler, along with everyone else, was covered but to contact Guest Services and let her know of what they said. I just got off the phone with GS, Anthony (i), I believe was his name and he said Butlers were NOT covered by the gratuities we paid and there was nothing that could be done to rectify the matter and it stated in the seven pages of cruise documents he wasn’t covered. I didn’t have the cruise documents in front of me at the time but when I got home later that evening i went straight to them and in fact the butler was NOT mentioned in my cruise documents as I was told it was. This completely taints our entire wonderful vacation because we actually stiffed someone who absolutely positively deserved it the most and earned every last penny of the money during our cruise as we couldn’t be happier. We’re so upset and disappointed with NCL over this, we cannot even begin to properly express them. SHAME ON YOU NCL for doing this to us and well as to your employees. Shame. On. You. You have absolutely taken a wonderful trip of a lifetime and tainted it with a policy that even your own employees do not fully grasp and in turn cheating hard working employees out of hard their earned money without a means to rectify it?? SHAME ON YOU!! We have been looking for our butler on social media to figure out a means to wire them money via PayPal, Venmo etc they are truly due without success. We are just sick over this whole debacle and pray a solution can be found as this has caused us all unnecessary stress as a result. WONDERFUL cruise and staff - - HORRIBLE Corporate office policy!!! Read Less
1 Helpful Vote
Sail Date: March 2019
Chose this for an extended family cruise (3 suites) for our 50th anniversary. Panama Canal on our bucket list. The cabin was nice, cabin steward attentive, and the restaurants were OK but not something to write home about. Entertainment ... Read More
Chose this for an extended family cruise (3 suites) for our 50th anniversary. Panama Canal on our bucket list. The cabin was nice, cabin steward attentive, and the restaurants were OK but not something to write home about. Entertainment meh. We did enjoy the talks about the Canal. Customer service desk personnel were unacceptable and mostly just angered us by blaming ship problems on us (it was somehow our fault that the batteries in the cabin door locks failed twice). The Bistro restaurant was our first choice (we did 4 extra-cost dining experiences). The main dining rooms (Versailles and Aqua were OK, but the food was only OK. Strangely, the onion soup at the Bistro was excellent but really poor at both Versailles and Aqua). Tepanyaki restaurant gave a very good show; food was like Benihana. There's a big current focus on using hand sanitizers--understandable given norovirus outbreaks. There was one "washy washy" girl (as they called themselves) in the Garden Cafe who made the most of this--super friendly and entertaining. Kudos to Hannah. Promises that we would somehow be compensated for 2 days without toilets, 1 day without water, and having to lock our door fail twice proved to be empty promises, However, I did have a long talk with the head of hotel operations, and he seemed genuinely concerned about our experiences. By the way, it wasn't just our room that had major plumbing problems. The 12th deck bathroom immediately above our room overflowed into the hallway and many other cabins suffered without toilets for some days (including one of our daughters' cabins). The internet only worked sporadically and was basically down for most of 2 days in a row. The average age of passengers was noticeably older than previous cruises we've been on. Read Less
2 Helpful Votes
Sail Date: March 2019
We are health conscious vegans and one of us has a gluten allergy. In January 2019 we sailed aboard the Princess Regal on a 7-day Eastern Caribbean cruise. We went with relatives which didn’t give us much time for us to enjoy being on ... Read More
We are health conscious vegans and one of us has a gluten allergy. In January 2019 we sailed aboard the Princess Regal on a 7-day Eastern Caribbean cruise. We went with relatives which didn’t give us much time for us to enjoy being on the boat or for relaxing. We needed another cruise and fast! However, we had limited funds having just cruised. We choose a 14 day repositioning cruise on the Norwegian Star which departed Los Angeles and sailed through the Panama Canal with Miami being it’s destination. We went on “the cheap” getting an interior cabin which we do not mind because the darkness helps us sleep longer and better. To save money we used the "Let Us Choose" option where Norwegian selects a cabin for you. The ports of call ranged down the Western Mexican coast, with stops in Guatemala, Nicaragua, Costa Rica, passage through the Canal and last stop in Columbia before heading to Miami. We did not take any tours since we had seen Mexico on other cruises and enjoy having the ship to ourselves when others are ashore. The Star had a historian give several lectures on the Panama Canal history and someone narrated during our passage through the Canal. Both were very nice. Traveling as vegans (avoid foods containing meat or products from animals), always poses a challenge. On the Princess Regal the Main Dining Room offered a vegan menu each night and gladly adjusted for gluten intolerance. The Princess had assigned seating and dinner times which worked well for us. Our waiter became familiar with our special needs and things flowed very smoothly. The Princess morning buffet had mixed greens as well as beans and several types of breakfast grains. They also had non-dairy options on the buffet. The labels above each buffet item had a “V” if it contained no animal products and /or a “GF“ if not made with wheat gluten. On the Norwegian Star, the buffet selection was more limited and we frequently went to the main dining room if we wanted something “green” in the morning. No dish on the buffet had identification as to whether it was vegan or gluten free. Non-dairy and/or gluten free items were available upon request but often took a while to get from the buffet staff. The Norwegian Star has a Free Style approach to dinner. We explained our special dietary needs to the restaurant manager and he introduced us to their special diet coordinator. He was great! At first, we would tell him what we desired for dinner but later just gave him the freedom to create meals with the chefs. The meals were very good and exciting to see what we would get that evening. However, with Free Style dining, you never knew how crowded the restaurant would be at any given time and most of the time we had a new waiter who was unfamiliar with us and our diet. English was not spoken well by some waiters so explaining each night that we had a special meal became tedious. Some nights meals took a very long time to prepare particularly if the restaurant was unexpectedly crowded. The Princess approach with an assigned waiter, assigned dinner time and vegan menu was much more efficient and pleasant for us. The entertainment on the Norwegian Star in our opinion was not as good as some other ships we have been on, however, one show by the ship's production cast was outstanding and among the best I have seen. The Star’s exercise room and decks for walking were superior to many other ships. We enjoyed the Star’s indoor movie theaters rather than the Princess ship design which features an outdoor screen for that “drive-in theater” experience. Overall we achieved our goal of being able to enjoy leisure time at sea and remain healthy. It was a good cruise but from our perspective it could have been better with a few simple changes by Norwegian. It was our first experience with Norwegian so we do not know if our experience is representative of other Norwegian ships or cruises. Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise was awesome. Im so glad I did it. Everything about it was smooth. To getting on, to getting off. No problems. Food was delicious in the buffet. And in the restaurants as well. Never a long wait to eat. My boyfriend and I went ... Read More
This cruise was awesome. Im so glad I did it. Everything about it was smooth. To getting on, to getting off. No problems. Food was delicious in the buffet. And in the restaurants as well. Never a long wait to eat. My boyfriend and I went to the gym, soaked up some sun went to see a movie. And a show. We even went to shore and did some excursions. But my favorite part was the casino. I will definitely sail Norwegian again. My cabin steward was Paul. He was very sweet. Very attentive. We needed some distilled water. He was on it. Had it in the room when we returned from dinner. Another thing we told him our names the first day and he remembered us the whole week. I did the seven day Mexican Rivera. Next I want the Norwegian Alaska Cruise. I can’t wait to set sail on my next adventure. Read Less
Sail Date: March 2019
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I ... Read More
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I tryed to log into the wifi service I once again found myself in a long line to find out there was another person's birth date listed in my information once again. I took this cruise because my nephew was getting married onboard NCL took great care of there wedding! But this is not a cruise line for me. When you get on board they make the drinks way to strong and make up for it by under poring towards the end of the cruise. What is so hard to make a consistent drink? my room was 11110 and my cabin steward would come around 1pm and 8:30pm if he did come by the room. Only cabin steward I never tipped on a cruise because he never did anything. I left the room ten times cleaner then NCL can get it! If I was not with my family I would have flown home from the first port. The food was good but just in the buffet. My trips to the dinning rooms left me hungry and heading up to get something I could eat. They sent a review e-mail to me but never ask why I didn't like there cruise. This is a cruise line for younger people that haven't been on the better cruise lines! Read Less
Sail Date: March 2019
We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise ... Read More
We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise on a 6am flight to LA, we were on the Star by 12:15pm. Embarkation was smooth. We had no special perks and had an ocean view cabin so we were surprised how quickly we were on board. The ship is lovely, easy to navigate around and all the public spaces were clean and bright. We had specialty dining three times during the week. La Cucina was our favorite, we ate their twice. Our waiter Sameer was excellent. On our second visit we were seated next to a two women who were having a loud and intrusive argument, I asked to be re-seated and it was done immediately. All the dining was wonderful. Whether at the Topsider for burgers, either of the main dining rooms or specialty dining. Bar service was very good. we got coffee and pastries each morning in our cabin. It was good, only once the coffee was undrinkable, it was so strong, otherwise the coffee around the ship was good. Entertainment was wonderful. The theater was not. The seats were broken and very uncomfortable. The recent refurbishment left the theater out and that was a big mistake. The condition and comfort of the theater was our only complaint. Shore excursions were way over priced. Even with the $50.00 per port excursion credit we got, we only did one the whole cruise. We did a walking tour of Puerto Vallarta that was very informative.. We took a $10.00 pp. glass bottom boat tour to the Arch and it was amazing. This was in Cabo. We did not leave the ship in Mazatlan. We got the Thermal Suite package which was wonderful but as the cruise went on it was so crowded we stopped going. it was billed as a quiet sanctuary but in the end it was too crowded. Our cabin steward was great. Efficient and unobtrusive. Our cabin was always clean. Sunny did a great job. Read Less
Sail Date: March 2019
We were on this ship last year and loved it so we booked again, they renovated the ship and it became worst, everything is very tight, tables in buffet are to close as well as around the pool, room steward was very slow and not very ... Read More
We were on this ship last year and loved it so we booked again, they renovated the ship and it became worst, everything is very tight, tables in buffet are to close as well as around the pool, room steward was very slow and not very friendly, we had other issues and way to many to mention, the guy taking pictures asked to hold my phone which was clipped to my belt, so i let him, he dropped it and broke my clip, had to put my phone in my pocket for the remainder of our Cruise, Omelette Station needs to be improved, very confusing, not sure if we will sail Norwegian in the Future, 24 hour deli would not seat us @ 11:00 am because they were getting ready for their lunch menu to change, made no sense, open 24 hours but couldn't get a seat, they have also gotten rid of the slide at the pool. Read Less
1 Helpful Vote
Sail Date: March 2019
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style ... Read More
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style dining you should allow others to sit at the tables to because there was lots of empty seats one night and they was handing out pagers and you should at least ask guest if they mind if they would mind if others could sit with them.. I didn't like that. The Japanese steak house was my favorite the chefs were very entertaining during the cooking and the presentation of the food was great and the food tasted wonderful. Not sure why but no towel animals were put out on the beds could be cut back on the ships or this may only be done in rooms with children only. Read Less
Sail Date: March 2019
Small group of friends cruising together made for a great time during Spring break. On board, there was plenty to do on the Star when or if we wanted. We found room in the hot tubs, especially enjoying the one in H20 Spice area. We ... Read More
Small group of friends cruising together made for a great time during Spring break. On board, there was plenty to do on the Star when or if we wanted. We found room in the hot tubs, especially enjoying the one in H20 Spice area. We had no trouble finding a lounge chair for sunning. We loved meeting up at Gatsby's for a cocktail and good music. (I love piano music!) We thoroughly enjoyed Cagney's, the Teppanyaki grill, and LeBistro, along with what we felt was special treatment in the Versailles dining room. I tried some new flavors and some different dishes that I wasn't familiar with and of course, I made sure to order seafood, especially seafood appetizers many times. Each port of call delivered warmth, fun and interesting sights, good food and beach time. We did not do any excursion as we just wanted to look around on our own and land at the local beach. Took a cab to town in Puerto Vallarta, a pulmonia in Mazatlan and water taxi in Cabo. NCL took care of the planning of our flights and transfers. Everything went smoothly including embarkation and debarkation. Read Less
Sail Date: March 2019
We really wanted to love this cruise but Norwegian falls short. We upgraded to a balcony room to recieve the free at sea offers. Balcony room was good. It was very clean and our room staff was wonderful. We wanted to arrive in LA a couple ... Read More
We really wanted to love this cruise but Norwegian falls short. We upgraded to a balcony room to recieve the free at sea offers. Balcony room was good. It was very clean and our room staff was wonderful. We wanted to arrive in LA a couple days early but our flights could only be booked for 1 day early. I called 2 months early to ask if we arrived in LA early on our own, could we skip our departure and just use our return flight. I was advised to call when I arrived in LA, as long as i called within 24 hours of the flight I could cancel the departure. Well we arrived in LA only for norwegian to say sorry we dont care what we told you, we are cancelling your flights. So we had no flight home! When we got on board we stood in the long line to ask guest services if we had to use the shore excursions credit on shore excursions, or if it was a credit to our room. We were told it's just a credit to the room so throughout the cruise we thought we were using a credit, only to find out on the last day there was no credit because we didnt book any excursions. The food was by far the best part of the cruise. I would say even better than royal carribean. The entertainment was hit or miss. Overall the customer service felt like a cheap cruise. The staff seemed overworked and unhappy. Usually my favorite part of a cruise is meeting and getting to know the bartenders and wait staff but none of them were that personal. Overall it was a cheap smaller cruise with a company that needs to nickle and dime its customers to stay afloat. If your looking for a cheaper option I would recommend carnival everytime over norwegian we were not impressed at all. Read Less
Sail Date: March 2019
Decided to take the family on a cruise during spring break, which was a little earlier than most, so we were able to get closer to off-season pricing. What was really exciting is that they had great deals when we booked on guaranteed ... Read More
Decided to take the family on a cruise during spring break, which was a little earlier than most, so we were able to get closer to off-season pricing. What was really exciting is that they had great deals when we booked on guaranteed oceanview rooms, which we've never tried. That was a real plus (ended up with picture windows), were able to see lots of good scenery, my daughter saw a group of dolphins looking out their stateroom, added a nice element we've never had with inside. Service on the ship was great, with a couple of exceptions I'll explain later. Room stewards and most dining experiences were great. Had the dining options on another ship, nice to see they were there as well. Pros: Loved the updated dining areas, such as O'Sheahan's and Ginza, in addition to the Main Dining Rooms and buffet. Didn't try the paid dining. Staff was very on top of things 95% of the time and very friendly First time in the Mexican Riviera, loved the itinerary and ports Oceanview! Had a Mexican cultural show that was amazing, acrobats were good as well. The communication features on the app were more than worth the $9.99/device. Huge plus. Staterooms had USB chargers, so easy for kids to keep devices charged. Cons: As I've read in other reviews, the layout of the ship is weird. It's because they added the newer dining and other amenities (which is absolutely worth it), but it was often hard to navigate the ship to get where you wanted to go (for example, not very direct entrance to kids club). Related, the main buffet area feels very cramped and doesn't hold many people. It doesn't need to with other options, but that's a problem. Needed a reservation for everything really quickly. For example, really hard to get into Ginza. Service in some dining areas was really slow. I think that they just had too many people for what they could handle. I would say overall felt very crowded. I've been on bigger ships that felt less crowded than this one. Lots of lines for the same things. I'm more conservative, but the music shows weren't to our taste, a little too frisky, glad we didn't take our daughter to the first one (skipped the second one). Didn't have some of the bells and whistles that my active kids would have liked (no splash pad, water slide, ice skating, basketball had a low net, things like that) For the app, didn't have a place to check the schedule for the kids. Also, could have had an option to get more detailed informaiton about an activity on the schedule, similar to the description seen in the print guide. Rough sea day on the way back, I hear that's normal. It's a cruise so I'm always going to enjoy it! I hope NCL could take some of this feedback and fix things (though some things they can't fix). I enjoyed it and would take this itinerary again. I would go on this ship if the price were right. Read Less
Sail Date: March 2019
We were very pleased with the ship overall and the staff. They were helpful and service was good. We especially enjoyed the specialty French restaurant. On the third night, my 2 year old grandson had a seizure due to a fever from a ... Read More
We were very pleased with the ship overall and the staff. They were helpful and service was good. We especially enjoyed the specialty French restaurant. On the third night, my 2 year old grandson had a seizure due to a fever from a possible lung infection at about 4am. We were extremely satisfied with the medical attention that he received from the doctor and staff onboard. They arranged for an ambulance to pick us up when we docked at 9am. The onboard care was excellent but very expensive. The ship arranged for the ambulance to take us to a private hospital almost 2km away. From locals, we know there are reputable private hospitals closer. I am not sure why this one was chosen - it had only 16 beds and a rotating pediatrician. Of these 16 beds, only 5 were occupied. Perhaps it was a private hospital just for Norwegian guests. We were not able to rejoin the ship. Thank goodness for travel insurance as it was very expensive! We had no chance to do any of the tours before leaving. We found the entertainment to be quite good. On previous Norwegian cruises, we enjoyed the dueling pianos but they were not on this voyage. It had the potential to be very good if we could have returned to the ship but our insurance would not cover my grandson if he returned. Read Less
Sail Date: March 2019
This was my third sailing with Norwegian after cruising on the Escape and Getaway. I was a little worried that the ship would be too small and that there wouldn't be enough activities on board for our two teenagers. The teens had an ... Read More
This was my third sailing with Norwegian after cruising on the Escape and Getaway. I was a little worried that the ship would be too small and that there wouldn't be enough activities on board for our two teenagers. The teens had an amazing time at the Entourage Club and made a large group of friends that they hung out with the whole cruise. I found the Star to be a wonderful ship for many reasons. First off, embarkation out of the San Pedro port was VERY fast and so easy. The friendly staff on board the ship continually went above and beyond. Secondly, it never felt crowded to me. There were always lounge chairs available and never had to wait long at bars for drinks. In fact, waiters actually came around and took drink orders which is something we rarely experienced on the larger NCL ships. DINING (Gluten Free Perspective I'm going to start by saying that the dining was way better than the other competing cruise line that we've sailed on three times. I have a NCGS (non-celiac gluten sensitivity) and it's always a worry that I'll experience symptoms while on vacation from accidental exposure. This was the BEST NCL experience I've had as a gluten free cruiser. Every evening they had a special diets coordinator named Valan come and meet me at dinner to take my order for the next evening. Usually on cruises they forget to do this or I have to make a special trip to MDR to place the order myself. I did not have to do this and Valan always knew where and when I was dining and found me to bring me the menu. We ate at Moderno, Sushi Bar, Teppanyaki and Le Bistro and I never had a problem ordering something that I liked. My youngest son celebrated his 15th birthday and they even made a special gluten free cake so that I could enjoy it as well. I never asked for this and it was such a thoughtful gesture. I had to eat lunch at the buffet a couple times but I just asked to speak to a chef and he pointed out all the options that were safe for me to eat. I never experienced any gluten exposure symptoms the entire cruise. Most of the Indian food options (except bread of course) were always safe and were very delicious! We did eat at the Topsiders Grill a couple times but I'd be careful if you are celiac as the mayo and condiments in open containers were definitely contaminated with bread. We just ate the burgers with lettuce and other veggie but again be careful if you are super sensitive as the tongs may come in contact with bread. We also ate at O'Sheehans for both lunch and breakfast. They do have gluten free bread if you ask but the hashbrowns are not GF friendly because of the fryers. My husband and boys are not gluten free but both my mother in law and myself are and we had no problems. Amost all requests were accommodated with ease. Food takes a little longer as it is prepared in the allergy free kitchen but it's always come out fresh and tasty. My husband is SUPER critical about food and a bit of a snob and he commented on how the food was really good on this ship and we only had a few things that were mediocre. ENTERTAINMENT and ACTIVITIES We enjoyed seeing most of the shows on board the Star. We saw Paradis, Band on the Run, a comedy act, and an Acrobatic show with a husband/wife team and their son. All shows were enjoyable and the costumes were incredible! We also did karaoke and merengue dance lessons. We enjoyed the live music throughout the ship. I did book a Thermal Spa pass at Mandera Spa. It was very uncrowded but a little small. I still enjoyed it but I didn't use it as much as I would have liked to. The gym is a little small and is missing equipment like kettle bells, slam balls and medicine balls that other ships have. It does have a lot of cardio equipment but the weight lifting area is so tiny and gets crowded. The group classes were a little pricey in my opinion. I personally don't feel $20 for a 30 minutes class is a very good deal but if you book a class pack (only offered on the first day) you would save money if this is something you are interested in attending more than 3 times during the week.They at least have a gym but it is not the nicest one I've used on a ship. I was happy to find out that they recently added a Spice H2O to this ship with two hot tubs. I liked that it was covered by an awning but if you wanted sun you could go up the stairs to the helicopter pad for lounge chairs. We also enjoyed the Sky High Bar at the top of the ship because you could listen to the music and enjoy the views. We went up here on a sea day with family traveling with us to play some card games. We enjoyed all the bars on the ship but we particularly we enjoyed Sky High, 5 O'Clock Somewhere and Bliss Ultra Lounge. We were disappointed that the Sugarcane Mojito bar had very limited hours and didn't open until 5:00 but you could order your drinks to go and take them with you to enjoy poolside. SERVICE Our cabin steward did a great job cleaning our room each morning and turning it down for us at night. We rarely saw him or talked to him and he really didn't go out of his way to introduce himself to us. This doesn't really bother me at all and is really just an observation and comparison from previous cruises where the steward went out of his way to talk to us. Our cruise director was Dingo Dave and he was a fun guy. I would see him around the ship and he came to our Cruise Critic Meet and Greet. They had a very entertaining Meet and Greet and all the officers introduced themselves and even gave us their numbers to reach them. They were all very funny and it was nice meeting other cruisers from this forum. As I mentioned earlier, the staff was very accommodating and friendly. We did run into two staff members (O'Sheehans and Versailles) at the end of the trip that were a little grumpy at first but after making small talk with them and joking around a little bit, they came around almost instantly and they were smiling and happy. The staff members all work so hard and I always give a little grace and extra smiles if they seem to be having a tough time. I can only imagine what they deal with on a daily basis. PORTS This was my first Mexican Rivera cruise and I enjoyed all of the ports. We don't typically book our excursions through the cruise line. We go through reputable outside websites and find the excursions less crowded, less expensive and more personable. We went to the Marriott in Puerto Vallarta for a day pass. It was only 650 pesos and 500 of those pesos go toward food and drink. It was a beautiful hotel and not too far from port maybe 10-15 minutes. In Mazatlan we booked a city tour and the guy gave us like an extra 2 hours! It was awesome. We went to Tabascos Beach Club in Cabo and it was uncrowded and they had 2 for 1 drinks for about 145 pesos. My in laws ordered breakfast and it was huge and they said it was delicious. We had the beef nachos and they were so good. I ended up getting an hour massage for $35 and my husband and son rented a jet ski for $40. You can totally haggle on prices with them. I would do this itinerary again because we enjoyed all these ports so much. SUMMARY The Star has had a brand new makeover and she delivers on friendly above and beyond service and a relaxed fun experience. If you want things like rock walls, water slides, mini golf and ropes courses then this would not be a good choice for you. If you want an uncrowded ship with relaxed activities, delicious food and friendly service the Star provides great value and an enjoyable smaller ship experience. Read Less
Sail Date: March 2019
We booked this itinerary as it lined up with a conference we were attending in California. It is one of the smaller ships we have sailed on. Embarkation was fast and efficient. The staff was amazing. Somehow we were bumped up to ... Read More
We booked this itinerary as it lined up with a conference we were attending in California. It is one of the smaller ships we have sailed on. Embarkation was fast and efficient. The staff was amazing. Somehow we were bumped up to concierge level. Suzana was wonderful, reminds one of your favorite aunt, Food Service The food was excellent. We did Cagneys and La Bistro. Both were great. We used the Venetian as our main dining room. Food service and quality was excellent. My only feedback is that we had reservations for 5:15 PM and the Venetian only opened at 5:30. Did understand the timing. The casino was extremely smokey. This limited my time in the venue. The smoke stuck to your close merely walking through. Entertainment - excellent The 5 O'Clock Somewhere bar was ok. I preferred the Mondavi Wine bar on the Dawn. They use this location for live music, I would suggest they improve the sound system as the sound did not carry through the bar. Beverage Service The bar tenders were great. We were disappointed with the lack of options on the by glass wine offerings. Every cruise we have done over the past 2 years has continuously decreased the offerings. They had many bottles at $30 ish and they would give a discount of 20% with the package. They also increased the costing on premium liquors, IE Ron Zacapa 23 went from $17.95 to $22.95. The nickle and dimeing has to stop... Peurto Vallarta We did a discover PV tour. Great little tour. Mazatland We hired a cab for a 2 hour tour. Cleanest city we have ever been in. Beautiful scenery. We will go back. Read Less
Sail Date: March 2019
This was our first time ever on a cruise. We got a great deal, so we ended up booking the family suite. It happened to come with a concierge and butler. We thought that was pretty cool, except the concierge was completely useless. He ... Read More
This was our first time ever on a cruise. We got a great deal, so we ended up booking the family suite. It happened to come with a concierge and butler. We thought that was pretty cool, except the concierge was completely useless. He booked 3 reservations for us and made huge mistakes on all of them. The butler was pretty great, he came when we called him, but otherwise he never called or popped in to check on us. It was obvious the staff on these cruise ships are super overworked. We saw some employees in multiple restaurants spanning 13+ hours throughout the day. They get about 5 hours of sleep per night and see their families every 8 months. I am not sure how I felt about that. The suite we stayed in was nice, but there were some things that were not the luxury suite it was sold to be on the site. The phone was so incredibly filthy, most of the curtains were ripped off their holders (they use curtains to divide out the "rooms" within the cabin), and the carpet had stains that looked to be quite old. Definitely not what I was expecting after paying $6000. We were charged $10/phone for the internet service to be able to communicate with one another while on the cruise, but the NCL app is SO incredibly bad that we ended up hardly using it at all. We will cruise again, but not sure we will dish out the extra money - doesnt seem like it was worth it. Read Less
1 Helpful Vote
Sail Date: March 2019
The guest services were flawless. The meals at the complimentary and pay for restaurants were excellent. The buffets were great, just like eating at home only better. The excursions were exciting and on time. Our cabin ... Read More
The guest services were flawless. The meals at the complimentary and pay for restaurants were excellent. The buffets were great, just like eating at home only better. The excursions were exciting and on time. Our cabin steward, Resley went out of his way, I think, to make sure our room was always flawless when we returned, and he was a pretty interesting person to chat with as well. 9230 I was very afraid of going on this trip because it was my first cruise. I am afraid of the water and being away from home. But we went on this cruise with our sons and their wives and we had an absolutely GREAT time. I was never afraid after getting on the ship. I always felt safe, met a lot of the cruise staff and that helped put me at ease. Everyone is so friendly and so focused on you having a good cruising experience. We played bingo twice every day and although we never won, we laughed so hard because it was so much fun. The staff makes it fun for all. The evening shows were AMAZING and were every bit as good as shows I have seen in Vegas. I so much enjoyed this trip that we have agreed to go on another one next June with some other family members. Ahoy matties. Read Less
Sail Date: March 2019
The Star may not be the biggest, newest or glitziest of the Norwegian Cruise Line fleet, but it is the Little Ship That Could! We found the crew to be positive, engaging, friendly, and accommodating from top to bottom. We attended the ... Read More
The Star may not be the biggest, newest or glitziest of the Norwegian Cruise Line fleet, but it is the Little Ship That Could! We found the crew to be positive, engaging, friendly, and accommodating from top to bottom. We attended the Meet and Greet given by the officers and heard from all of the major departments on board, all were very keen that we bring any concerns to them. I complimented the Food and Beverage lead about how they are now putting Vegetarian and Gluten Free symbols on the menus in the main dining rooms (which he told us was rolled out about 6 months ago), which was very helpful for our party. The buffet had all the food you could ever want, the two main dining rooms were elegant with adequate choices, the specialty restaurants provided that something extra in terms of food and service. Our cabin was large enough for the time we spent in it, and our room steward Joe was super sweet. Shore excursions were just what we wanted and needed. Never had to look too far to find an available lounge chair on deck, which has been an issue on previous cruises. The greatest compliment I could pay is that I would immediately get back on board and do it again. Read Less
Sail Date: March 2019
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's ... Read More
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's (3.5-4*), Le Bistro (3*) and Moderno Churrascaria (3*). If we went on this cruise again the only one of the 3 that I would consider paying extra to dine at again may be Cagney's. I don't think that any of them are much better than the main dining room. We ate twice at O'Sheehan's Neighborhood Bar & Grill. The food was below average (2*) both times, average (2.5-3*) service. The buffet food was average, good selection and well maintained. The entertainment onboard was very good. We all enjoyed the nightly shows in the main theater. Our children enjoyed the cruise but they did occasionally get bored. I think they would have enjoyed a ship with more activities appropriate for young teens. The cabins were well maintained and clean. Embarkation and disembarkation were well run and efficient. Overall I would give this cruise a 3.5* and would go on this ship again if the intinerary and price met our needs. Read Less
Sail Date: March 2019
My husband and I took this cruise to the Mexican Rivera on March 9th. Embarkation was a breeze. We had a balcony cabin midship on 9. It was spacious and had enough storage for all our gear. Our steward was excellent as well. We made ... Read More
My husband and I took this cruise to the Mexican Rivera on March 9th. Embarkation was a breeze. We had a balcony cabin midship on 9. It was spacious and had enough storage for all our gear. Our steward was excellent as well. We made reservations for all the restaurants before we left home. I highly recommend this because it is very difficult to get reservations, especially at the specialty restaurants, after you board. We ate at Cagney twice and La Cucina once. They both had excellent food and service. The other nights we ate in the lovely Versailles dining room. We sat in several different locations and received wonderful service and food each time. We ate breakfast and lunch at the Garden Cafe. The food and selection was very good but it was difficult to find a table. We had drinks at most of the bars and encountered very good service in all. The entertainment was outstanding in the theater. The musical numbers were fabulous, the magician and contortionist were amazing and the comedian was entertaining. The shows are at 7:30 and 9:30. We enjoyed the ports but were disappointed not to see any whales on our tour in Cabo. Disembarkation was easy as well. We opted to carry our own luggage off and breezed through customs in Los Angeles, ordered an UBER and were at the airport all within an hour. Overall this was a great cruise on a beautiful ship with a wonderful crew. Read Less
2 Helpful Votes
Sail Date: March 2019
Overall, the ship is great. It's nicely furnished, the food is great, the entertainment was the best I've ever experienced, and the exercise room was excellent (unlike the Sapphire Princess that we were just on in January). The ... Read More
Overall, the ship is great. It's nicely furnished, the food is great, the entertainment was the best I've ever experienced, and the exercise room was excellent (unlike the Sapphire Princess that we were just on in January). The comedian was hilarious and the stage productions were extremely well done. Even the daily musicians were good. That's why the ship gets my high rating BUT ... 1) If you value privacy, do not get a minisuite on the 11th deck. The privacy screen does not extend out to the railing. If the next-door neighbor is at the railing, they can not only see into your balcony, they can see into your cabin as well. If you want to dress, be sure to close the curtain. 2) Our particular mini-suite, Cabin 11188, was simply the worst ever. Do NOT choose this cabin or 11182! Every night from midnight to two a.m. somebody or something drags stuff across the floor, drops things, bangs, etc. It was seriously loud and the folks next door were hearing it, too. I thought it was the H2O lounge or the dining room, but it wasn't. Instead it seems to have been the crew moving things around. I called to complain after two nights and the officer noted the noise and it quieted down ONCE but repeated again the rest of the cruise. We were given a free specialty dining but it doesn't 3) Our cruise got off to a nasty start with the lifeboat drill in which a crewmember at Muster Station D decided she was going to be our Drill Sergeant for the day, giving orders and lining us up. I was in line "as ordered" but that wasn't good enough for the Drill Sergeant, who actually ordered me to move forward two feet (!) to fill in the gap in the ranks. Other groups were not "lined up" like this. She was just generally bossy and unfriendly. She also talked during announcements over the intercom so we couldn't hear either one. When I confronted her afterwards about her unfriendly demeanor, she just gave me more attitude. I reported this behavior to her superiors and received an apology but no followup. 4) We experienced very slow service in Cagney's. 5) I called for a wakeup call that never came (fortunately my own alarm worked). 6) I was amazed to be in Gatsby's on the next to last night to see two (2) guests using four chairs; i.e., sitting with their feet up on the other chairs. 7) The 5 O'Clock Lounge is nice but poorly set up for the karaoke activities they hold there. Unlike other NCL ships, the Star has no forward lounge where you can sit inside and watch the ocean. Read Less
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

Find a Norwegian Star Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise