1 Helpful Vote
Sail Date: July 2019
I have never sail with Norwegian. I chose this cruise line because it was a 10 days Eastern Mediterranean cruise with every day a new port (mainly Greek Islands) Every port of call were great. Sailing Itinerary Date Port of ... Read More
I have never sail with Norwegian. I chose this cruise line because it was a 10 days Eastern Mediterranean cruise with every day a new port (mainly Greek Islands) Every port of call were great. Sailing Itinerary Date Port of Call Arrival Departure 07/18/2019 Venice/Italy -- -- 07/19/2019 Venice/Italy -- 04:00 PM 07/20/2019 Split 08:00 AM 05:00 PM 07/21/2019 Kotor 07:00 AM 05:00 PM 07/22/2019 Corfu 07:00 AM 04:00 PM 07/23/2019 Thira/Santorini 02:00 PM 10:00 PM 07/24/2019 Athens/Piraeus 07:00 AM 07:00 PM 07/25/2019 Mykonos 07:00 AM 03:00 PM 07/26/2019 Argostolion 09:00 AM 03:00 PM 07/27/2019 Dubrovnik 07:00 AM 01:00 PM I wish we had more time in Dubrovnik 2 days before arriving in Dubrovnik the time to spend there was change We arrived at 6am and left at 12pm We had a tour scheduled at 10am till 12am and we couldn'd do it. I had a tour planned everyday except in Mikonos We booked only 2 tours through the cruise line. Split and Athens. The rest through Viator. Booking the Best of Athens and its scenic coast tour was a good thinking. This tour left Athens and drove along the coast We visited the the temple of Apollo and had lunch in a taverna (food was good) then at around 2:15 we arrived at the Acropolis . There was no wait to get in and we had a nice and very knowledgeable tour guide. (when we came back to the ship, people told us that they had to wait 50 minutes at the entrance of the Acropolis just to get in as it was so crowed with people) The crew on this ship was great. Our inside cabin was good and clean and was very surprise that the bathroom was large. I will say that the food was average. On this cruise ship, there was no lobster night and baked Alaska. The buffet at lunch was the same thing everyday. We only use seat down at dinner and every time we requested a window seat, they gave it to us. The entertainment was just amazing. I was very surprise by the quality of the shows. The choreographer is truly gifted Embarkation was fine debarkation was not great. We arrived late in Venice Lucky our plane was for the next day. Onboard experience was fine We really didn't spend much time as every day we were a shore My husband loved that it was a casual cruise and he didn't have to bring a suit. He brought just some nice shirts OVERALL JUST A GREAT CRUISE Read Less
1 Helpful Vote
Sail Date: July 2019
The Norwegian ship is my favorite and its itinerary included Venice, Italy Croatia, and the Greek islands which were the places we wanted to visit. We traveled with my two teenage daughters- 17 and 19 years old and had Senior citizens- 3 ... Read More
The Norwegian ship is my favorite and its itinerary included Venice, Italy Croatia, and the Greek islands which were the places we wanted to visit. We traveled with my two teenage daughters- 17 and 19 years old and had Senior citizens- 3 with us (their grandparents and my aunt). We had 3 cabins. My daughters found the teenage entertainment lacking, however they are used to larger ships as "The Breakaway" and all of the activities-including slides. The ports of call were beautiful and we had excursions in almost all. We ate at 4 Specialty restaurants and liked 'Cagney's" the best- although my parents were disaapointed to order a bottle of wine and have a charge of $14 added because it was uncorked- this is something that Norwegian should not do to their guests who have paid so much to travel with them (they did complain at guest services, but were told it's Norwegian's policy). We did not have any freebies as alcohol or beverage packages- siocne we had the early bird balcony guarantee. It was a memorable vacation since all of those places were so breathtaking! Read Less
Sail Date: July 2019
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for ... Read More
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for their negligence! I ran two flights of stairs & found room where incident occurred before any medical where on scene! With the exception of the Irish pub, the food in the dining room had no flavor nd non creative options! There was no activity by the pool until the very last day! No one even knew who cruise director was! I met more people than he did! Funny enough we called the asst director to our table at 5 o’clock somewhere and expressed the disappointment without ant activity by pool! Coincidence the next day, last day on ship they did a little something by pool! Everyone enjoyed so doesn’t make sense all other days there was nothing! Other than Lesther at sky bar, Reenan the waiter in Aqua and my room steward Lunni, who were exceptional, no staff on this ship made an effort to get to know you, remember your name or display a personality! Such a shame! Even the officers were no mingling omboard until the last day! Excursions def had some wasted time organizing, days in port were short enough yet time was still wasted! Santorini was a disaster! Four ships in port with over a two hour line for cable car as the tour just drops you off and doesn’t tell you about cable car until end when you started on a bus! We did not get any time to shop or enjoy Santorini as we had to wait in this line, people were fighting not enjoyable & stole two hours of my time and a missed sunset! UGH. On that same day a women on the bus picked a fight shouting curse words across the bus the entire day! The tour guide should have thrown her off yet said nothing allowing her to taint that part of the day! I paid good money for this excursion from the ship on an island I wanted to enjoy to have it ruined! Oh and let’s point out the alternative of walking down the cliff on the donkey trail for 20 minutes in donkey poop, which was not an option to save time due to my friend being hurt on day one due to ships negligence! Last day in Croatia was cut early forcing everyone to change a schedule just to hurry up and wait causing us to get back into port in Venice over an hour late! Added stress! I feel there is a long way to go and some considerable customer service courses needed here! Almost forgot the two days my toilet in the room would not flush! Reported it, was kept up till 3 am while a man worked in closet next to room to wake up with only 2 hours sleep and still not have a toilet that works! July 2019 Read Less
4 Helpful Votes
Sail Date: July 2019
This is our second cruise with Norwegian and we will use them again, Embarkation and disembarkation went smoothly. This ship was updated and quite nice. Our cabin on deck 10 was great. Housekeeping was always pleasant and friendly. All ... Read More
This is our second cruise with Norwegian and we will use them again, Embarkation and disembarkation went smoothly. This ship was updated and quite nice. Our cabin on deck 10 was great. Housekeeping was always pleasant and friendly. All cruise staff appeared happy and friendly. Dining was excellent. All the restaurants we tried were great. Our favourite was LaBistro. Elegant. The entertainment was great for the most part. We Thoroughly enjoyed the dancers and aerialists. The destinations were beautiful. Each place had its own unique flair; for spectacular blues, stark whites, dark greens, breathtaking beaches etc. You need to watch as the ship goes through the fiords to Montenegro. Shore excursions were well worth it. We saw more locations the we would have on our own. Be careful of hop on hop off cruise excursion in Venice. The ship docks later there so we didn’t get to go to many of the stops because the hop on hop off ends too soon from when the ship docks. Overall I would recommend this cruise. Read Less
Sail Date: July 2019
We chose this cruise because of the port of calls. Croatia Montenegro and the Greek Islands with Athens. The star was recently refurbished, thankfully but you can still see its age... our room for one. The star is a mid range to ship and ... Read More
We chose this cruise because of the port of calls. Croatia Montenegro and the Greek Islands with Athens. The star was recently refurbished, thankfully but you can still see its age... our room for one. The star is a mid range to ship and we definitely noticed a difference compared to much larger ships. It was nice not having so many people on board. Also, on larger ships they would ask everyone to be back 2 hrs prior to sailing. The Star only require 30 min giving more shore time. The drinks were good. The food was average at best. Specialty restaurants were better. Service was hit or miss. I coined a phrase that it was faux 5 star service. Meaning everyone acted very professional and pleasant but you didn’t always get what you asked for or things were forgotten. Still waiting for my Caesar salad. The entertainment on board was NOT good. Basically the same two bands for 11 days. And they were not very good... did I mention that. Also the pool snack bar served the same food for 11 days. Hot dogs and hamburgers. Yes you could go inside to the cafe but really... 11 days of no change. They couldn’t have switched it up and had anything else?!! Tacos, pizza, chicken anything. I never want to see another hot dog. He kids and teen club were great. Our kids loved it and met friends from all over. Our room porter was great. The ports of call weee great. Some lines and crowds but if you do your research you can circumvent most of it. Look for the side streets and find cheap wine and food. Even though the ship wasn’t the best for us I would do it again in a heartbeat. . Read Less
Sail Date: July 2019
Everything was great on the ship, except some (15%-20%) of the meals were kind of bland. Nothing was bad, but some were simply not what we expected. As soon as we let the staff know, they followed up with us throughout the remainder of ... Read More
Everything was great on the ship, except some (15%-20%) of the meals were kind of bland. Nothing was bad, but some were simply not what we expected. As soon as we let the staff know, they followed up with us throughout the remainder of the cruise to make sure we were being taken care of. We felt honored and very special. We stayed in one of the Penthouse Suites that came with butler service. Rex took great care of us and learned our snack tastes right away (to provide during the day). The cleaning and turn-down service were also perfect. Twice during the cruise we were offered a $19.95 "all you can fit in this bag" laundry service. They offered it the second time only two days after the first offering, which we though was kind of quick. We would have used it for sure had it been a day or more later. We only did two excursions with NCL (Dubrovnik and Athens), and they were both great. On-board entertainment (performances and live music) was a great mix. Washy-Washy! :) Read Less
4 Helpful Votes
Sail Date: July 2019
11-Day Venice, Croatia, Montenegro, and Greek Islands. Fantastic itinerary! Breathtaking views on excursions and when entering & leaving ports! Heartstopping sunsets! No "at sea" days! I can't say enough good ... Read More
11-Day Venice, Croatia, Montenegro, and Greek Islands. Fantastic itinerary! Breathtaking views on excursions and when entering & leaving ports! Heartstopping sunsets! No "at sea" days! I can't say enough good things about the Norwegian Star staff. Everywhere I went, I was greeted with a warm, genuine smile, an enthusiastic welcome (and hand sanitizer), people asking how my day was, people asking if they could help me with anything. The Norwegian Star staff really made my vacation special! Norwegian staff were were there to help every step of the way. This was my first cruise, so I was relieved that clear instructions were always provided (and repeated multiple times), and important notifications (such as time zone changes and tendering procedures) were provided both on a print flyer delivered to my cabin, and in announcements over the loudspeaker. Read the daily flyers! A wide variety of activities was offered at all times of day and night. There was something for everyone! Norwegian Star offered activities and facilities for all different age groups, for solo travelers as well as couples, and for morning persons as well as night owls. Embarkation, disembarkation, and transportation (the cruise line transfers) were seamless. Having never cruised before, I was grateful that the written disembarkation instructions--which were delivered to my cabin in advance--clearly explained everything I needed to know about disembarkation, luggage, customs, and the airport transfer. My room steward reminded me when I needed to set my clock forward/back and on the night before disembarkation he reminded me that my luggage needed to be placed outside my door for pick-up by 11pm. I took eight Norwegian shore excursions. There was a wide variety of excursions offered, whether you want to exercise (hike, bike, kayak), or have a cultural experience, or a food & wine experience, or a beach day, ... There was an excursion available to satisfy any preference. The excursions I took were enjoyable and informative, and the views were spectacular! The guides were enthusiastic and full of knowledge. The only downside is that sometimes the wait times (standing in line) were extremely long (Melissani and Drogarati Cave), and sometimes the driving times were very long (Athens and Its Scenic Coast) but I didn't mind at all, because the view out the bus window was spectacular in both cases, and after hiking around the Acropolis in the sun, time on the bus to rest my feet and enjoy a beautiful coastal view before the next stop was welcome! Specialty Dining Restaurants: Le Bistro was superb! (I dined there twice!) La Cucina The service was excellent, and my appetizer (spaghetti carbonara) was outstanding, but my entree (osso buco) was disappointing because it had a thick salty overpowering brown sauce. It didn't taste at all like the osso buco that I've had in nice Italian restaurants. Cagney's was very good (but I'm from a large metropolitan city, so I've had better). Moderno was merely so-so; I wouldn't go back there unless it were complimentary. Buffet: Breakfast was good, but lunch and dinner and dessert were awful. One huge complaint I have about the buffet is that the quality and variety of fruit was poor. It was the same 4 fruits every day: apples, oranges, bananas, and melons. I don't like any of those. I was expecting berries, mangoes, papayas, kiwis, passion fruit. There were NEVER ANY BERRIES or any interesting fruits. The buffet entrees were oversalted. There were some theme days, such as German Food Day, Asian Food Day, Italian Food Day, etc. (I was disappointed that there was no Greek food, anywhere, ever, given that this was a Greek Islands cruise.) Vegetarian dishes were always available. The carving station was always good. I tried one dessert, and it was so horrible that I never tried dessert from the buffet again. It looked like flourless chocolate cake, but it tasted like a mouthful of powdered sugar with a flattened gummy bear on top. Kids would love it, adults would be well advised to stick to the soft ice cream. Buffet Salad Bar: Good quality (fresh), but lacking variety. Every day the same offerings: lettuce, carrots, tomatoes, cabbage, spicy cooked green beans, and chickpeas. I would like to see some spinach, arugula, fresh broccoli, ... some variety. One day they also had beets and black beans at the salad bar, and I was happy to see that! Aqua and Versailles (Main Dining Rooms): I ate 3 dinners in the main dining rooms. The food was okay, but never wowed me. On the other hand, I had some AMAZING appetizers and desserts in the main dining rooms: The grilled vegetables with herbed olive oil and goat cheese was brilliant! The chocolate lava cake (warm center) with ice cream and strawberry sauce was to die for! That was better than any of the desserts I had in the specialty restaurants! The server always asked whether I had any food allergies. Servers were attentive and friendly. I also noticed another gentleman (not a server) who was ubiquitous in the restaurants--I will refer to him as "The Perfectionist"--He would walk around discreetly (and quickly) picking up anything that a guest may have dropped on the floor, and he would look for and quietly correct any other imperfections in the service and/or the appearance of the restaurant. In other words, he was trying to ensure that all dining guests would have a flawless dining experience. Alcoholic Beverages: Red wine is too warm. The quality of the mixed alcoholic drinks was poor, for the most part. The Margarita and the Mai Tai that I ordered at Spice H2O -- on two different days -- tasted awful and they were so sweet that I couldn't drink them. I was expecting the Margarita to be made from fresh lime juice, not a glass full of margarita mix. Lesson learned. I had the same reaction to the Strawberry Caprihinia that I ordered at the Sugarcane Mojito Bar. It tasted like a mix that came out of a cardboard carton. I was expecting a handcrafted cocktail. One tasty drink that I had on the cruise was the lavender martini at Gatsby's. Also, some of the frozen drinks were quite tasty (but weak): Try the Buschwacker and the BBC if you like frozen drinks. Not for dieters. Entertainment: The most fun entertainment (to my surprise) were the comical movie parodies performed in the Bliss Lounge by the cruise director and his staff, after each one of which, the cruise guests had to guess which movie was being comically reenacted. It was hilarious! I nearly fell out of my chair laughing multiple times! The event was called "Movie Sketch" or something like that. I almost didn't attend, but I'm so glad I did! I also enjoyed the aerialists, the tap dancers, and the guy who balanced the 65 pounds of stacked wine glasses. "Vegas! The Show" was okay. The magician was okay. Sports & Recreation: There is a walking/jogging track on the top deck, a fitness center, shuffleboard, golf, and a variety of other activities for those who want to stay fit. Cruise Director (on the July 7-18, 2019 Cruise): Listening to this guy was some of the BEST entertainment on the Norwegian Star! He was hilarious! Seriously, the cruise would not have been the same with a different cruise director. I don't recall his name, but he's Australian. Read Less
Sail Date: July 2019
We picked this cruise because of the stops we've never seen before and it was our first time with Norwegian. Very disappointing for a ship that was refurbished in 2018 take a look at our cabin review. The buffet area didn't have ... Read More
We picked this cruise because of the stops we've never seen before and it was our first time with Norwegian. Very disappointing for a ship that was refurbished in 2018 take a look at our cabin review. The buffet area didn't have enough space to sit when it started to get a bit crowded compared to other ships we were on and it was badly designed there was just enough space too walk by the drink machines. We went twice to the Aqua dining restaurant, under cooked steak the first time and under cooked pasta the second and last time. The casino was super cheap, there's a game that you put quarters,it makes other quarters drop and it has bills on top, we managed to get a $10 bill out and it had only 3 one dollar attached to the it. On a slot machine I got 24 free games it gave me $0.36 cents, I know they have to make money but come on! For most excursions they made us wait 30-45 minutes in the theaters.Last thing we had an excursion that started 2 hours late on our last day and it was supposed to be 4 hours, they stopped it after 2 hours so we had to complain about that, we were 6-7 of us with the excursion manager, he took all our cabin numbers and told us he would call us that night since we were all checking early the next day, never got any response so I had to go back to guest services and they only gave me 30% off (still fighting this one). This cruise line only seem to care about making money, first and last time with them. Read Less
3 Helpful Votes
Sail Date: June 2019
All in all a great cruise, nice ship, great weather, good service and food. Ship is nicely refurbished and fairly clean. BUT: be prepared to pay extra for absolutely everything and even for nothing ($15pppd “Service fee” ... Read More
All in all a great cruise, nice ship, great weather, good service and food. Ship is nicely refurbished and fairly clean. BUT: be prepared to pay extra for absolutely everything and even for nothing ($15pppd “Service fee” whether you like it or not!). Alcohol is ludicrously expensive, whether you buy a package or not ($14 for a mojito, $45 for a double shot of whisky). They try kid you you’re getting special deals and discounts but with mark-ups in the region of 6000%, you’re being screwed regardless. And excursions are terrible, insanely expensive, generally lame, chaotic disembarkation and you get herded around like cattle. Ended up sitting in the theatre for an hour and were the very last tender to leave the ship on 2 occasions! Don’t bother, just get off and do your own thing. Also a real shame Norwegian are doing very little to reduce their plastic consumption. Cutting out plastic straws just doesn’t cut it when they’re handing out 10000 plastic cups on average per day! Read Less
3 Helpful Votes
Sail Date: June 2019
We choose this cruise due to its itinerary. There was a limited choice for 7 day Greek island cruises. So we choose the Star as it was recently refreshed. However you can see and feel the age of the boat. The stateroom was clean and ... Read More
We choose this cruise due to its itinerary. There was a limited choice for 7 day Greek island cruises. So we choose the Star as it was recently refreshed. However you can see and feel the age of the boat. The stateroom was clean and spacious enough for 2. Food quality was average to below average. The best food was served in the open seating restaurants and we had the best meal at Aqua. Never used the buffet but it was very crowded during breakfast hours. Get ready to wait 30 minutes to na hour to get seated. We will do all future cruises only with assigned seating. Do not bother paying extra for special dining. We ate at both steak houses and meat was cold, over cooked and of low quality. We also have been disappointed with the service on board. You could feel that there are issues on the boat as most employees did not enjoy their job and it showed. Worst experience was waiting in line for over 1 hour to get tender tickets. At our first stop in Kotor, we almost did not make it even after standing inline for 1 hour to get our tender tickets. Received group # 17, so you can imagine when we got off the boat. Another issue was the length of our stops. Most of them only lasted a few hours, so everything was rushed. We booked all excursions through TripAdvisor and saved over 50% on most of them. Overall we do not recommend this ship. Read Less
1 Helpful Vote
Sail Date: June 2019
This was our first time on Norwegian and we had an excellent time overall. The Star is a midsized ship that was refurbished and overall it was good. It lacks many of the features of the larger and newer ships that we've been on (no ... Read More
This was our first time on Norwegian and we had an excellent time overall. The Star is a midsized ship that was refurbished and overall it was good. It lacks many of the features of the larger and newer ships that we've been on (no water slides, rock wall, zip line, etc), but we knew that and it wasn't a problem because this was a busy cruise with stops every day. The food was very good. We ate mostly at the specialty restaurants and the main dining room as opposed to the buffet. The quality of the beverages was also very good (Grey Goose level spirits) and a large selection of beers and wine. The only odd thing was that single malt scotches were very expensive with only one qualifying for the beverage package. The shows were average to below average compared to what we've seen on Royal and Carnival. Cripton the magician was not very impressive and his shows were very short. The customer service was very good all around and comparable to other cruise lines we've been on. One complaint we have is it seemed like the ship had the worst position at every port of call. Lots of tendering where this ship was always the furthest from the dock and when we did dock we always had the longest walk of all the other ships. We did two Norwegian tours, one was the Game of Thrones in Dubrovnik which was great and the Opa! tour in Santorini which was ok but not great. It was super busy and the dinner/show was entirely cruise passengers and not at all authentic. We went with two kids, age 4 and 8 and they had a blast. There were very few kids on this cruise, but they had a fully staffed kids club that they both really liked. Read Less
1 Helpful Vote
Sail Date: June 2019
We were really excited to take this trip and were partially disappointed with our overall experience. The service by the staff was exceptional. We did opt for one of the Penthouse suites and were treated very well. However there were a few ... Read More
We were really excited to take this trip and were partially disappointed with our overall experience. The service by the staff was exceptional. We did opt for one of the Penthouse suites and were treated very well. However there were a few things that really disappointed us. To start with the food was not good at all. We have cruised on other lines such as Royal Caribbean and had a phenomenal restaurant experience. But the food on this ship was less than average. We couldn’t wait to get off the ship at the ports so we could eat some good food. Please keep in mind that I’m not that picky when it comes to food. In fact we were excited to eat at Burger King in the airport on our way back. So if your going on a cruise to experience great food...look elsewhere. The second thing that was mildly disappointing was there isn’t that much to do on this ship when you think of what cruise ships offer today. The theater shows were very well done and we enjoyed them very much. Also the shore excursion staff was great and we enjoyed the tours they provided but you don’t get that much time in ports compared to other trips we have taken. We had somewhere between 5-7 hours and other cruises provided a longer shore excursion experience. Probably the thing that was most irritating was the additional charge that we were surprised by at the end of our trip. We had prepaid for all of our charges and then we also paid both our butler and cleaning person a generous tip. But NCL also charged us $18 per person per day to provide tips to all of their crew that typically don’t get tips for their service. I don’t know why NCL is supplementing their payroll by charging passengers an additional $250,000-300,000 per cruise but that was ridiculous for a total crew count of 1,100 members. We have never been charged this fee on other cruise lines when you prepay your tips already. After spending over $8,000 for two people, we felt that the experience should have been better. Sorry to say but it’s back to Royal Caribbean or some other line for us. NCL is off the list. Read Less
1 Helpful Vote
Sail Date: June 2019
I chose this trip because of the ports and the timing worked with my grown children's and grandchild"s schedules. We had adjoining balcony rooms on deck 10 (starboard) and my son had a balcony on 9( port) so a great view always ... Read More
I chose this trip because of the ports and the timing worked with my grown children's and grandchild"s schedules. We had adjoining balcony rooms on deck 10 (starboard) and my son had a balcony on 9( port) so a great view always available. We came in early to avoid flight problems and to have extra time in Venice. The hotel associated with the Cruise line (Crown Plaza Quartro del Altro)was nearer the airport but located right on the train line (30 min.ride) to Venice, thus allowing us 2 full days and evening in Venice. The transports from the airport and to and from the Star was effortless and smooth. People were there to help every step of the way. Embarking and Disembarking went like clockwork and transportation was seamless. We left Venice at Sunset and the view was stunning. We arrived back at Sunrise....no better lighting to see Venice from the ship. All of our excursions were better than I anticipated in the views and experience offered although more physically challenging than I was anticipating (but I am 70). Staff was always friendly and very professional. Housekeeping was very friendly and did a wonderful job of caring for our rooms and our request. Room service in the morning was very timely and delicious to enjoy on our balcony. Meals in the dining rooms was fun, fancy and very good. Specialty Dining was very fun and took our celebrations of birthdays to a very fun level...loved the cake. The Spa was never crowded, the thermal suite was always available and never crowded. I had a perfect manny/peddy on our last day that was so wonderful. My granddaughter loved the Kid's Splash Academy although it was a little hard to locate on the ship. Signage could be better in public areas in terms of Aft/Forward...a few more public clocks with ship time would be helpful too...but all in all we never missed a thing. And I won in the casino! Thank you NCL. Only real criticism is the Magician the first night was awful...#MeToo people....old man humor..no, no! Read Less
1 Helpful Vote
Sail Date: June 2019
Embarkation (and disembarkation) was very straight forward and we were on the ship within 15 minutes of arriving. The ship is in a good state of repair and is clean. It’s true, it is a little difficult to navigate your way around and ... Read More
Embarkation (and disembarkation) was very straight forward and we were on the ship within 15 minutes of arriving. The ship is in a good state of repair and is clean. It’s true, it is a little difficult to navigate your way around and it’s frustrating when you know where you want to go but can’t get there because there are no doors for passenger access. That aside, this is the quietest and smoothest ship I’ve ever been on - no vibration, no rumbles, no drone of engines. We had an inside cabin which had everything we needed - good storage; roomy shower; great hairdryer; plenty of mirrors. We had a drinks package and found all drinks to be of high quality and served with generosity. Food was also of good quality in all restaurants and it was especially good to have so many to choose from. We enjoyed having the dining package (for speciality restaurants) and we’re very pleasantly surprised at the degree of choice on offer as well as the quality of the food. Service was excellent across the board. All of the staff seemed relaxed and happy yet very focused on doing a good job. We didn’t once experience anyone trying to sell us anything. The dress code is SUPER casual. I didn’t wear any of the clothes I’d taken for the evening instead wearing the clothes I’d taken for the daytime. But that led to a very relaxed and casual atmosphere. We didn’t particularly care for the entertainment overall although we did enjoy ‘Paradis’. Maybe it was geared more towards families than adults (understandably) and so we found it to be a bit dull and amateurish. It was also disappointing that there was no bar at the bow of the ship with sea views or an open air bar at the stern of the ship (apart from Spice H20 which has limited seating and was quite enclosed with limited views). On this itinerary the ship didn’t stay long in most ports (just a few hours) which didn’t bother us especially but I know some people were a bit disappointed by that. The gym was quite poor as it had no sea view and was quite small. That said the equipment was all in good order. The jogging deck was very good as the outside edge of the deck was screened off especially for running whereas walkers took an inside track. Read Less
3 Helpful Votes
Sail Date: June 2019
Grade for cruise "C" would only pick NCL if Princess/RCCL/Disney didn't have similar line up, passable but bottom of the pack. Picked the Star for the port lineup; 6 ports in 7 days, can't beat that ( Kotor, ... Read More
Grade for cruise "C" would only pick NCL if Princess/RCCL/Disney didn't have similar line up, passable but bottom of the pack. Picked the Star for the port lineup; 6 ports in 7 days, can't beat that ( Kotor, Corfu, Santorini, Mykonos, Argostoli, and Dubrovnick Loved the Freestyle dining and on ship good service was very good and low upsell, get high ratings for this! Sadly found the food in buffet as well as the complimentary 2 main dining rooms below average in all respects for lunch/dinner. Breakfast was solid, but limited choices compared to Princess, hard to mess up breakfast. Did two specialty restuarants and they were solid, but if I had to pay would say they were only as good as main dining on Princess, but with more personal service, so luckily they were free, LOL DIY tours at Kotur, Corfu, Mykonos, Argostoli and Dubronvick, did NCL Ultimate Santorini to avoid the crazy tendering if you don't have a tour, was still a mess but at least got to see the big things. Standard overpriced cruise line tours but few options at this port, give that tour a "B" rating. Tendering at Kotur got an F ( two hours for tendering ticket #3, seriously broken with too few tender boats for such a large ship ). Entertainment: Two of the three rotating bands were good/average and one was simply terrible! The dancing team was good, but terrible choregraphed for their three shows. The magician while award winning was boring, we walked out twice, werent the only ones either, he needs to get some input and up his game. Entertainment wasn't a highlight, but lucky we didn't take it for it, nor cruise for the entertainment or we'd be really sad. Fitness center was solid and fully equipped, no complaints here. Disembarkation: F, who tries to disembark 2800 people thru a single gangway, we must have waited in the line almost an hour to get off and almost missed our flight home, broken system here, no excuses, they need to fix this! Overall like I said "C" due to food, entertainment, and tendering, but get good marks for port lineup and great crew and minimal upsell. Like the freestyle ambience sadly NCL needs to improve their food and fix their tendering and disembarkation and maybe we'd look at them as first choice for another cruise! Read Less
6 Helpful Votes
Sail Date: June 2019
The cruise was an awesome experience especially as I was traveling with a large group. The staff was awesome, especially at the Topsiders lounge.My only complaint was the shore excursions. Each port had at least 2-5 cruise ships tendering ... Read More
The cruise was an awesome experience especially as I was traveling with a large group. The staff was awesome, especially at the Topsiders lounge.My only complaint was the shore excursions. Each port had at least 2-5 cruise ships tendering at the same time. This caused chaos as their were thousands of travelers trying to see the same port at the same time with limited transportation options. The 2+ hours waiting for transportation was insane and the limited time at each destination made it very frustrating to enjoy the island. This may be an issue that the cruise industry should address as it wasn't just an NCL problem. The more popular destinations i.e. Santorini and Croatia seemed to have the most difficulty with transportation and not enough time in port. There should not be 6 cruise ships at these destinations, at the same time. It was the highlight of my trip and ultimately the most difficult to enjoy due to the crowds. Read Less
3 Helpful Votes
Sail Date: June 2019
We have done the majority of our cruising on DCL but as our boys aged we decided to try other cruise lines. We cruised the Med last summer with RC and we wanted to experience sailing the Adriatic and I especially wanted to experience ... Read More
We have done the majority of our cruising on DCL but as our boys aged we decided to try other cruise lines. We cruised the Med last summer with RC and we wanted to experience sailing the Adriatic and I especially wanted to experience Venice. After much research, NCL offered us the best itinerary. Port times were short but we did enjoy the variety of places we visited. We stayed at Hotel Villa Rosa for a few days before the cruise. It is a short walk to the train station and about a 30-minute total walk to the port. We didn't use the people mover and found the walk easy. (I did notice it is still a 10-minute walk from the people mover to the port.) Venice is not a large suitcase friendly city and we saw many tourists struggling to navigate the many bridges with large suitcases. We are a family of four (17 and 13-year-old boys) and we only travel with carry on luggage. This trip, including before and after the cruise was a total of 16 days (5 flights, 5 trains, 2 hostels, 3 hotels) so we have learned to pack light and travel with fewer hassles. We booked in an inside stateroom on deck 12. The room worked well for us. There was plenty of room for our luggage and the bathroom was roomy compared to some of the hostels we have stayed at. The location was a 30-second walk to the pool deck and the Garden Buffet. I do wish the in-cabin movie selection was better. I know most people do not intend to spend a lot of time in their rooms but we do enjoy watching a movie as a way to unwind after a long day. This is a great perk on DCL. The room steward kept our room clean and we had no issues. We did have him push together the bottom beds to make a queen size bed, but this does really limit space in the cabin. We did enjoy some of the entertainment. The comedian/magician was entertaining as well as the aerialists. We did not care for the Tango dancers or the "big production" shows and ended up not staying more than a few minutes. We did the trivia and other family activities offered and they were enjoyable. We did not visit the casino and never encounter much smoke. There is smoking allowed at the Sky High bar but we usually just grabbed a drink and moved on. The Garden Buffet was good but people tend to needlessly line-up. There are multiple buffet lanes but the lines at the first lanes were always long. *Pro tip* head to the port side of the buffet for more buffet lanes and more seating. We never had to wait for a table on the port side and the furthest buffet lane was always empty even the omelette station was no waiting. The service in the restaurants was hit or miss. Versaille was much better than Aqua. I did have to get the head waiter involved with our unacceptable service in Aqua. He did his best to take care of us the next evening. O'Sheehan's was a lesson in patience and they always seemed understaffed, but the food was good. It wasn't terrible service just not at the level we were expecting. There is only one pool but seven hot tubs. There are a lot of loungers and for those looking to sunbathe there was plenty of room but it may not have been on the pool deck. Disembarkation was very smooth and we did utilize self assist. We ate in the buffet and headed off the ship about 9:00 am. We walked to the train station to catch our 10:50 train to Milan. PORTS We found out after we boarded that our stop in Kotor was changed to Bar, Montenegro. I was super bummed about missing Kotor! The ship docked in Bar and port time was 4:30-9:30 pm. The dock is in an industrial area and passengers are shuttled to the city center. Bar is a regular city with not much to offer tourists, but they do have a beautiful church. Our plan was to find Avis and rent a car for a few hours. We never did find Avis but in a strange twist of fate we ended up renting a car from a resident and driving the 45 minutes to Budva. It was a nice drive and Budva was a quaint city with a walled old town to explore. We drove back to Bar and checked out the "Oldest Olive Tree" and dropped the car back off. We headed back to the city center and grabbed the shuttle back to the ship. Corfu 10-3:30 Dock We walked the 20-25 minutes to the Old Fortress. We climbed to the top to see the views. It was challenging since it was pretty hot, but the views were worth it. We then walked a short distance to a bar/restaurant named Imabari that offers a swimming area. We ordered a few drinks and enjoyed the water and the views. Around 2:30 we headed back to the ship. Santorini 2-9:30 Tender It was announced that tender tickets were going to be handed out starting at 11am in the Bliss lounge. I was worried about the tender process and I did not want to end up waiting for hours for a tender so I grabbed a book and headed to the Bliss lounge at 8:30. There was one other person waiting. The staff came by and said we didn't have to line up for tender tickets but we were completely content with waiting and soon the line grew pretty long. The crew started handing out the tender ticket at 10:40 and we got tender #1. By the time I left the lounge, they were on tender #5. We expected the tenders to start being called at 2 but we arrived early and the crew started calling tenders at 12:30. The process was very quick and the tenders held around 200 people. We were on that first tender. At the tender port, we took the high-speed boat to Oia. It was 15 Euros a person which included the boat, bus to Oia and then a bus to Thira. We had decided to do the 11km /6-mile walk to Thira from Oia. It was a tough hike that took about 3 hours but the scenery was beautiful. After we arrived in Thira we took in the sunset and then walked down the donkey trail to catch the 9:15 tender back to the ship. It was an amazing day! Mykonos 8-2:30 tender We took today easy and did not worry about getting on an early tender. We got on a tender around 9-9:30 and just walked along the water to the 5 windmills. We explored the area for a while and decided to check out Mykonos Brewing Company. It was a 20-minute walk from the main tourist area. The brewery was great. They offered a flight of 6 beers for 10 Euros. The beers were very fresh and the staff was friendly. We walked back to the tender pick up spot and got back on the ship. Argostoli, Kefalonia 9-2:30 Dock We rented a car from Thalassa Car rental. It was really smooth and they were waiting at the dock for us. We drove to Melissani cave and did the boat ride. We drove to Asos to climb to the Venetian castle ruins. The lookout for Myrtos beach is along the way and we stopped for some pictures. We ran into a road closure on the way back to Argostoli which added a little stress but we made it back at 2:20 and joined a long line of other passengers embarking. Dubrovnik, Croatia 7:30-12:30 pm Dock We were able to disembark around 7:15 and headed to the ATM at the port to get some local currency. We took the 275 Kuna (50 Euro) 1-hour panoramic cab tour. The prices are set by the local government so all cabs charge the same. The tour was great and included wonderful views of the walls and a brief history of Croatia. Our driver dropped us at the Pile Gate. I had bought tickets to walk the walls online to avoid the lines. Walking the walls is a great experience, but it was hot and bottled water along the walls was expensive. It took us about 90 minutes to complete the whole walk. We spent some time exploring a farmers market and around 11 decided to walk back to the port. The walk was easy and less than 3 miles. I heard from other passengers that the shuttle buses were very slow and traffic to and from the port was very heavy. There were 3 cruise ships in port when we were there. Read Less
4 Helpful Votes
Sail Date: June 2019
Our cruising buddies decided to Greece and asked us to go along - it ended up being 4 mature (well maybe not so mature) couples. We all flew into Venice a couple of days early to enjoy this amazing city. We stayed at a little hotel about 1 ... Read More
Our cruising buddies decided to Greece and asked us to go along - it ended up being 4 mature (well maybe not so mature) couples. We all flew into Venice a couple of days early to enjoy this amazing city. We stayed at a little hotel about 1 mile away from San Marcos Square - a nice, quiet place - but it was a little far to walk to meet our friends. Our friends stayed at a hotel right around the corner from the square - which was much better. Had a wonderful time in Venice before and after the cruise and would highly recommend getting there a few days early to enjoy the city. The ship is an older ship but well maintained - we had no issues with anything except my friend complaint about the awful WIFI connections on the ship (she works while away and its important to her to stay in touch) She purchased the regular WIFI package and when she complained to the customer service desk she was told that she should have purchased the upgraded WIFI package - which only the first 100 people receive and she was never told about - she asked them to upgrade her and they would not comply. In fact they never got back to her. Our cabin was fine - we had an Ocean View cabin which we usually get just to have a little light in the room - the other 3 couples had inside cabins and also had no complained. Our cabin stewardess was a sweet girl from China and she made sure our room was clean and made up every day. No towel animals but we did not ask for them and not sure if they still do them. We ate at the Aqua Dining room and never had to wait. My hubby and I had lunch in the other main dining room (which is larger) several time and service was great in both restaurants. One night we decided to try the Chinese Restaurant (no charge) and we all felt that it was not very good - but hey it was free so no loss. We did not use any pay for restaurants on this trip. We did not go to any shows since this was a 7 day cruise and we were in ports every day. Did go to the casino most nights - and did not win - but our friends won some money and enough casino credits to receive another free cruise. (we don't spend enough to qualify) The drink package (which was included in the cost of the cruise )was great - if you wanted a drink that went above the price allowed for the drinks you just paid the difference. I think I had one martini that went over and my charge was $3.00.. so no big deal. We booked 2 shore excursions thru NCL but one was cancelled by NCL - we changed ports and instead of going to Kotor, Montenegro we ended up in Bar Montenegro- could have skipped that port - we got off and walked around - it was hot and miserable. All other ports were great. In Corfu we took the Hop on Hop off bus and just drove around the island - there are some wonderful beaches along the way - highly recommend getting off the bus and having a dip in the ocean. In Santorini we took a ship tour because I had read that it was hard getting off the ship (it was a tender port) with 2300 people all attempting to get off at the same time. The tour took us on a boat to the other side of the Island and so we did not have to stand in line to take the cable car up. A drive around the beautiful Island and an hour stop at Oia - which was very crowded but had amazing views and great waffles for a snack. The Island of Mykonos ended up being our favorite Island - no tours needed - we walked and walked thru this quaint town and stopped and had a lovely lunch at one of the sea side restaurant. Argostoli was next - had never heard of this island but it ended up being second on our list of favorite islands. We walked to see the turtles in the ocean - we rented a peddle boat and went out to see them - what fun. We also ended up having lunch at an amazing Greek restaurant - nothing like fresh Greek Food when in Greece. I know that most people rush back to the ship to eat but we love trying out new food in different countries. So take your time and eat the food and drink the wine - it's an experience in itself. Last stop was Dubrovnik, Croatia. We took the shuttle to the town - got there early so it was not to busy and walked around this amazing town. Our friends went and walked around on the wall and said it was a great experience - we sat and had Croatian dessert and cappuccino.. Back to Venice for one more night and a long flight home. All in all a great cruise, and we would do it again - I think next time Spain is on the list. Read Less
9 Helpful Votes
Sail Date: June 2019
I chose this cruise for the itinerary. Santorini has been on my bucket list for a while. We have never been to Europe before so I don't know how these ports compare but we absolutely loved it. We traveled from the U.S. as a couple. ... Read More
I chose this cruise for the itinerary. Santorini has been on my bucket list for a while. We have never been to Europe before so I don't know how these ports compare but we absolutely loved it. We traveled from the U.S. as a couple. We went a couple of days early to explore Venice. Walked on foot the entire area and took a gondola ride....cheesy maybe, but sure saw some beautiful sights doing it. Had peach bellinis and pizza in the square...Piazza San Marco. The only Norwegian excursion we did was the hike in Kotor. Over 1,030 steps and Igor, our guide, was excellent. Kotor, Montenegro was very beautiful. Tendering took a bit but very much worth it. In Corfu, we took a taxi to the beach. I can't remember the name, but it was highly recommended by the locals. It had a restaurant and bar, was clean and beautiful and not too crowded. In Mykonos, we took a taxi to "Little Venice" and spent an easy day shopping and walking. Some friends we made on the boat said the ruins in Mykonos were awesome, so wish maybe we had done that too. Kephalonia was one of our favorites. Again, we took a private transfer, thru Trip Advisor actually, and went to Myrtos Beach, absolutely stunning. Not much there.....a little drink hut, chairs/umbrellas....but a scenic drive and fantastic day at the beach here. It was nice to get away from the crowds. In Santorini, we hired a private guide that took us from one end of the island to the other, from the Black sand beaches to Oia and everything in between. The ship arrived 2 hours early here and that was great for us, gave us time to have lunch and dinner here.....dinner at Remvi in Fira overlooking the caldera and watching the sunset. Not as crowded as I thought it would be. There are no words to describe how beautiful it was to me. Dubrovnik was our last stop and we did a Game of Thrones tour here thru Trip Advisor. The ship's tour was sold out. But I think it worked out better because there was only ten of us in this group and it was a lot easier to get around and see more. I do wish we had more time in Dubrovnik. This is the only port where I felt rushed. The ship leaves at 1:30 on this day. But still it is a beautiful place and worth seeing for sure! As far as the ship.....it was refurbished last year I was told. I thought the room was great and the main areas and restaurants were nice and clean. I am not too picky about the amenities and the food. Cruise ship food, to me, has never been just out of this world good. Its just ok. The drinks were good. As for music, we enjoyed Jason at the Five O'Clock somewhere bar and Dave at Gatsby's Piano bar. Our room steward did an excellent job too. Hardworking and friendly crew for sure! In fact, I only encountered ONE rude person the entire trip. The breakfast buffet area was really crowded some mornings and hard to find seating. I sat down at a table and a few minutes later a woman sits down and says she had saved that table with a rolled up silverware?!? Really? They have little baskets full of several sets of rolled up silverware on every table? How is that a sign that she had saved a table?! Anyway, I am a easy going person so I said no problem and left. Its vacation after all.....relax people. All in all, we loved this trip from start to finish. If you are extremely picky, have small children, or not in health/condition to get off the ship everyday and explore, then maybe this cruise won't appeal to you. We loved that the ship stopped at a different port every single day and we explored every minute we could! That is why we chose this cruise and it did not disappoint! I will add that we went on June 9th....the crowds were fine and it was pretty hot. I have heard July and August are super crowded. So I think June was a great time to go. I can't imagine if it had been way more crowded and hotter! Disembarking and embarking all went smoothly! No complaints here. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this ship as it holds only 2,400, had recently been refurnished and went to Venice. We booked our own flight cheaper than Norwegian and stayed in Venice an extra day. We stayed at the Hotel Agli Artisti right by the train ... Read More
We chose this ship as it holds only 2,400, had recently been refurnished and went to Venice. We booked our own flight cheaper than Norwegian and stayed in Venice an extra day. We stayed at the Hotel Agli Artisti right by the train station and Plaza Roma. It is a 3 star clean nothing fancy but served the purpose. Took the people mover from Plaza Roma to the cruise ship and followed the white lines still lots of walking as our ship was the furthers away. Embarkation was a bit confusing as to where and what you should be doing. We had a sail away inside cabin which the ships assigned and were on the 8th floor front no problems. Room was small but quiet not much storage too many pillows on bed and no where to put them. Dining main buffet was okay for a quick breakfast or lunch lots of tables outside and inside. We are in Versailles main dining for dinner great food and service. No wait as we went right when they opened for the evening meal at 5:30pm. One night we ate at Aqua didn't enjoy as much too noisy and not as great as service but same menu as Versailles. We didn't do any specialty restaurants. Pool is small for amount of people lots of lounge chairs loud music playing all the time. Entertainment was hit and miss a couple of excellent production evenings and a couple of wipe outs like the tango dancers. Disembarkation was confusing but lucky we arrived early 1 1/2 hours and finally got off the time we were scheduled for. Service was great on ship. Only complaint I would have the times in port were short. Kotor was tendered and it was a disaster. The day before you line up for a number and we got group 12. First they do people taking tours then silver and platinum members and then the groups. You couldn't hear what group they were calling and where you should go and it took us 1 1/2 hours to get off. Each boat only holds 90 people. Kotor was only 3pm to 8pm so not a lot of time. Corfu took shuttle from boat to pier and then local bus for 1.50Euro and toured the old town via a walking tour. Santorini was tendered also more effecient as the boats heal 300 each. We took the ship tour of winery and Oia. Ship arrived 3 hours early so lost that time we could have been off the ship only there 2 to 10pm. Very crowded and busy waited over 1 hour for cable car to go down to port. Mykonos took ship shuttle to port gates and walked around took Sea Bus $2 euros to port. Argostolion walked around town very clean and new. Dubrovnik not much time there 7:30am to 1:30pm so took ship shuttle for $15 return to old town and walked around and took a glass bottom boat tour for 10Euro. We would sale Norwegian again love their food and ships. Read Less
3 Helpful Votes
Sail Date: June 2019
Horrible Customer Service. Never again! The boat itself was very nice. Our view from the deck of our Penthouse suite was amazing. The room was well outfitted and comfortable. Everything else about this cruise was poor. The service was ... Read More
Horrible Customer Service. Never again! The boat itself was very nice. Our view from the deck of our Penthouse suite was amazing. The room was well outfitted and comfortable. Everything else about this cruise was poor. The service was appalling. The front desk were the worst. We had a problem with a billing error that they made. I caught it by monitoring my online account. I called the front desk, waiting patiently while all the info was entered. The person saw the problem and that it was their error but told me that I had to come down now to get it fixed. I was sick and told him so. He said I had to come down anyway. I went down, waited in a long line, then had to go through the whole thing again with someone new who then told me that they would have to contact the restaurant to get it fixed and the restaurant would be closed for two more hours! So I would have to come back in the morning, disembarkation day, and wait in line again. (All of this, the unhelpful person I spoke to on the phone clearly knew and had me come down anyway.) The next morning, waited in line again, explained again, was told to "move to the side" while they called the restaurant. Restaurant did not answer so the person said "next" and handled the next people in line. I stood there for 10 minutes before she decided to try the restaurant again. My husband then arrived to see what was going on and asked to speak to a supervisor who solved the problem after another wait, apologized but with no real intent, dismissively and with an annoyed tone of voice. I wrote all this down and sent a note to the Cruise Manager telling him about the incident and after several weeks have heard nothing back. There were other poor service issues. I had restaurant reservations messed up twice by staff even after we caught the error in advance and told them about it. We had someone else's laundry delivered to our room. One morning, we rushed into the "suite only" superior restaurant and explained that we had to get breakfast fast since we were running late for an excursion. They said "no problem" then ignored us for a long time. In the end our food came out 30 minutes later and we had to leave as it was being brought to our table so we didn't get to eat breakfast that morning. On embarkation day we called Norwegian and were told we could not get on the boat till 12. This was a problem because the Vogolonga was happening in Venice and the canals were closing for the race. We ended up hanging out, with our luggage, in a cafe near the train station. When we got on the boat we found out that we were given wrong info and could have got on around 10am. We had several other problems but these were the worst ones. Shore excursions....Great tour of the palace with excellent tour director on Corfu but the lunch at a Greek Taverna was awful. We are not complainers. I have been on other cruises (from low end, Carnival, to high end, Silver Seas) and have never complained about anything before. This was just so bad I felt I had to. Overall, I would not choose Norwegian again. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this itinerary because we were celebrating a milestone birthday, it was out of Venice, and we hadn't been to the Greek Islands yet. The itinerary was fantastic and we really enjoyed each stop. With no at-sea days and ... Read More
We chose this itinerary because we were celebrating a milestone birthday, it was out of Venice, and we hadn't been to the Greek Islands yet. The itinerary was fantastic and we really enjoyed each stop. With no at-sea days and limited times at each stop, some may find it more rushed, but we thought it was great. Entertainment - The two productions were great, as were the aerial gymnasts. We did not attend the flamenco or magician shows. The Five O'Clock Somewhere bar was a good location for the karaoke, which they did every other night. For a European cruise it seemed odd that there was so much live Latin music. Also, the casino and gym are tiny - not big enough to support over 2,000 guests on the ship. Food - the quality of the food in the specialty restaurants were fantastic, and the service was good. We would rank them as Le Bistro the best, Cucina second, and Cagney's third best. We did not go to Moderno or Teppanyaki. We were not huge fans of the Ginza restaurant - it tasted like typical food you get from a local Chinese food restaurant. We did not go the main dining room or the buffet, so can't comment on those. Ship - seemed to be in good shape for an older ship. It never seemed overly packed (except in the Casino) and the H20 and pool areas is well designed with alot of space. The flow near the Spa/Gym seemed strange - we could never get there direct and it seemed like we were always walking through the buffet to get there. Service - the service was great throughout the cruise. The staff was always helpful and approachable. Overall, we would definitely sail the Star again and would do this itinerary again. Read Less
4 Helpful Votes
Sail Date: May 2019
This was my first cruise on Norwegian. I was looking to sail the Greek Isles for some time and wanted to marry it with a side trip to Venice. This one came up in my search so I jumped at the chance and booked it. Six friends traveled ... Read More
This was my first cruise on Norwegian. I was looking to sail the Greek Isles for some time and wanted to marry it with a side trip to Venice. This one came up in my search so I jumped at the chance and booked it. Six friends traveled together and we all had a wonderful time. The food in the dining rooms (Aqua, Versailles & O'Sheehan's) was great. I found the buffet lacking in variety. It was difficult to find a table on occasion, especially at peak times. The excursions were good but Kefalonia can use some tweaking. All of the Norwegian tour buses showed up at Melissani Lake at the same time and we waited in the hot sun for over an hour. The boat tour of the lake was cut from 20 minutes to 10 because of the large volume of tourists. Personally, I would skip Corfu and add more time to Dubrovnik. It was a pity that this port time was so short. So beautiful and so little time to experience it. The staff onboard were terrific - friendly, courteous and helpful. Read Less
1 Helpful Vote
Sail Date: May 2019
Food and service at the Le Bistro was very poor. So much so that we complained and were offered a free return visit, but we chose to not even waste an evening trying again. On the other hand, Cagney's was excellent and we ate there ... Read More
Food and service at the Le Bistro was very poor. So much so that we complained and were offered a free return visit, but we chose to not even waste an evening trying again. On the other hand, Cagney's was excellent and we ate there twice. The "included" meals were maybe a small step above institutional...not much to brag about. The menu at the "Irish Pub" was very limited and, no surprise, the place was almost always a ghost town. Someone needs to look at what your typical "brew pub" in America looks like in terms of offerings and decor, and re-brand it accordingly, including a greatly expanded menu. For some specific feedback, I had the "Buffalo" wings; but they must have mixed the Buffalo Sause with the Asian Sause because they came sweet and syrupy (or maybe they're just the same sauce). The Fitness Center was maintained at too warm a temperature. The aerobic equipment was a cheap off-brand focused more on the electronics and display than quality of the equipment. Every piece I tried, I found the movement/body motion to be unnatural, and, due to their light weight, they couldn't hold-up to my rigorous activity level and 200 pound weight (wobbled wildly). One elliptical kept freezing and had to be restarted (power on/off) several times by the attendant. The process for calling excursions and getting your number stickers seemed to change every day. Made it difficult to be smart about where to sit and wait for our number to be called while minimizing unnecessary steps up and down the steep theater aisles. We purchased the four-excursion package which was advertised to offer 20% savings on those four, PLUS 20% off on any additional excursions purchased that cruise. The extra 20% off additional excursions was not reflected on our final bill and I had to go down to guest services right before disembarking to get it corrected. After a few phone calls, the agent adjusted the bill, but then could only give me a refund in USD cash...quite useless in Venice (why not back onto same credit card???). Bottom line is that I should not have had to ask for the discount; it should have been automatically applied. Read Less
2 Helpful Votes
Sail Date: May 2019
My wife and I wanted to join my niece and her husband in getting a taste of Europe and experiencing some places we never been to before. Having been on many NCL cruises before and having booked the Butler/Concierge level suite we were ... Read More
My wife and I wanted to join my niece and her husband in getting a taste of Europe and experiencing some places we never been to before. Having been on many NCL cruises before and having booked the Butler/Concierge level suite we were expecting a much better experience than what we had. Now don't get me wrong, when it came to the average crew member all I can offer is high praise. The butler Randy, Room Steward Wesley, Maria who tended bar, The Sommelier in Cagney's to name just a few) were spectacular. It is people like this who make we want to continue to cruise NCL as they each went above and beyond my expectations and made a great vacation for us. The room was average, decent size, but far smaller than the forward suite we had on our Alaskan Cruise. I would've rated this cruise higher except for the following reasons: 1. From around January of the year of the cruise, I was calling NCL weekly trying to get them to book me into their hotel in Barcelona. I kept getting told that they were not yet available and try in another week. This went on through September when suddenly I'm told there must've been a computer glitch because now they are completely booked up and I had to find my own place to stay. 2. Found my own place to stay, then one afternoon my wife says she happened to look at the NCL site and noticed that we are no longer at Barcelona, but it was changed to Terragona for embarkation and Monaco was removed as a port and replaced with Cannes. Again, this in itself is not a problem as I understand that port changes are something Cruise lines can and will do at times. The problem I have is with NCLs lack of communication, I should not have had to stumble across this but should have been contacted with this information and be available to answer questions I may have about the changes. 3. Transport to Terragona Spain was around $250 via cab, fortunately I accidentally discovered that NCL had a bus transport from the airport to Terragona, again, this is something that should have been communicated to everyone and not something found out on accident 4. My bus was to leave at 10:30, people were leaving before me and when I asked I was informed that my bus hadn't arrived yet. I didn't leave the airport until Noon that day and almost missed the bus because the staff were leaving and never told the group I was in that it was for our bus. I ran after one of them and she admitted that this was the bus we were to be on. 5. People were loading their own luggage and getting on the bus before they should've, there was insufficient luggage space and some people were removed from the bus because their luggage never got on. Add to this a couple hour bus ride to Terragona and waiting first in a huge traffic line to the port, followed by a huge people line to the port. And from what I could see, there were porters grabbing bags from people way at the end of the line and getting them ahead of everyone else. These were not disabled people. 6. Butler level rooms had always come with some perks such as priority dining, shore excursion reservations to name a few. We turned in our choices for excursions early evening the day of embarkation only to be informed that 4 of our choices were booked and we would be put on a waiting list. 7. Susanna, the concierge was a very gruff individual and was not always very friendly and even heard to tell a passenger, "don't you understand english", of all the crew members she was the only one I noticed to have an attitude. 8. Teppanyaki Chef we had almost speared a lady sitting with us with a two pronged fork while doing his routine and after dropping a couple of other things he lost the little bit of humor he had and just did his best to try and get through the rest of the serving. 9. Rome excursion, Hop on, Hop off we were informed to go once completely around by bus and then determine what we wanted to see to get an idea when to get back to the bus back to the port. Traffic was so bad, there was not an opportunity to go somewhere once we made one complete trip. We should've been informed to pick one thing we absolutely wanted to see, go there, walk to other places and if necessary take a cab back. Others commented on spending a large amount of money on some of the Rome excursions and being extremely disappointed. I know Rome is a big draw, but perhaps this could've been a port skipped to alleviate some of the congestion. 10. Gone are the days of lobster fest and all you can eat, for that matter Cagney's didn't even offer a lobster tail add on as they had in the past, now surf and turf is steak with a few shrimp. I mentioned the people who made the cruise special as well as the problems encountered. The Ports overall were nice, some like Kotor Montenegro, Argostoli, Santorini were breathtakingly beautiful. Athens was fantastic, Pompeii amazing. Problem was 1 sea day and different port each day. While I like having a different port each day, it isn't so great when you can't even spend at least 8-10 hours at the port, far too rushed. Better this was a 13 or 14 night cruise and have more time or remove one of the ports. I've done 6 cruises with NCL so far, 2 with Carnival, 1 with the Disney Big Red Boat, 1 with Princess and 1 with Regent. With the exception of Regent, NCL was definitely the best choice from the others. I have to say though, that I'm leaning toward Regent for my next cruise even though NCL also sails there. When we first started cruising with them, NCL was all about doing everything they could to exceed our expectations, now they just seem more interested in how many gimmicks they can come up with to get your money without giving them any overhead (just look at all the pushing for pull tabs and ship lottery tickets). NCL go back to treating your customers well, you push that into your employees, most of whom are amazing, get the rest on board by at the very least, improving your communication. Read Less
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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