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1 Helpful Vote
Sail Date: September 2017
From the ship to the entertainment to the service. Everything was well done, above and beyond my expectations. I also enjoyed my dining experience in Blu, the staff and service was excellent and so was the food. I only had one shore ... Read More
From the ship to the entertainment to the service. Everything was well done, above and beyond my expectations. I also enjoyed my dining experience in Blu, the staff and service was excellent and so was the food. I only had one shore excursion with the ship to Cannon Beach and Seaside in Astoria which was nicely done and informative. The Infinity is a beautiful ship and the staff and crew couldn't have been nicer. Hotel Captain Serge made sure I boarded the tenter early in Monterey to meet a friend. I especially liked the entertainment each night, Lou Gazzara was very good, also liked the broadway reviews and the Cirque Soleil performance was very nicely done. I hope to book another cruise with Celebrity in the future. Nice people, good food, the only thing I wish is that the cruise was a tad longer. Their was a lot packed into 7 days, I think 10-14 days would have been better with a couple more days in each port. Flies at Alcatraz were very annoying, but not cruises fault. Read Less
Sail Date: September 2017
The Infinity did not disappoint. The ship is in good shape, but it is older than most today. The crew is extremely friendly and the service is fabulous! I enjoyed eating in Blu every breakfast and dinner and the food is great! The ... Read More
The Infinity did not disappoint. The ship is in good shape, but it is older than most today. The crew is extremely friendly and the service is fabulous! I enjoyed eating in Blu every breakfast and dinner and the food is great! The ports were interesting, except for Astoria, OR. I loved Vancouver, Seattle, San Francisco, Monterey and Santa Barbara was my favourite port. I'd move there in a minute is it weren't so expensive. I could not believe the real estate prices. Weather was beautiful in every port. First two nights were stormy and rough but after that, the cruise was smooth. I did book a future cruise for another pacific northwest cruise in Sept. 2018 on the Solstice and I'm looking forward to it very much. I can't praise the crew enough for their friendliness and always eager to please attitude. My congratulations to Celebrity for encouraging the crew to be great. Read Less
1 Helpful Vote
Sail Date: September 2017
This cruise was planned by a family member, and I just joined on the trip when invited. It was my 3rd cruise, and first on Celebrity. I liked it quite a bit. The passengers were on the senior side, and it was nice to not have a ton of kids ... Read More
This cruise was planned by a family member, and I just joined on the trip when invited. It was my 3rd cruise, and first on Celebrity. I liked it quite a bit. The passengers were on the senior side, and it was nice to not have a ton of kids everywhere. (Likely because of school schedules). There were a few kids...but maybe less than 10 on the entire ship. There were a few younger adults but not that many. Our cruise was not full, I think, so it never seemed overly crowded. The ship was in great condition, I saw no flaws that really bugged me. The cabin was quite spacious (I had Oceanview), and there was plenty of storage closet space. My sister and I barely unpacked anyway. Suitcases slide right under the bed. The bathroom had plenty of space as well and was like a small hotel version. Much larger than an RV bathroom. The public restrooms on deck were also really nice...much better than I expected. They had live flowers and real hand towels instead of paper. (My other cruise trips were pretty bare bones). Dining: The formal dining room had very good food and service. However, my family is pretty laid back, and we opted for the buffet most nights and sat out on the aft deck. I did not even break out the nice dresses. The weather was so spectacular that the back aft bar was just too nice not to miss. It was clear and sunny nearly every day. While the dining room was nice...plan on about an hour and a half for the full service dinner. The buffet was pretty good, but I think breakfast could be a little better. Nearly all the food was good, but for some reason, the omelettes were not. Other than that...there is a lot of variety. I did not try the specialty dining restaurants, though I heard they were good. Room service is fun, but there are not many choices on the menu. I just like "free" room service. Entertainment: I did not watch too many shows, but the ones I did were good. My dad watched a show every day and loved it. They change quite often I'm sure. The band and performers were great. My family really got into the trivia times, but we wish they were longer and more of them. Some of the trivia meets were not that great at all, but a few were quite fun. I spent way too much time in the casino...while it was very small, I met some really nice people who also like the tables. As far as cruise ships go, this is not like some of adventure ones...no crazy water slides, climbing walls, or parasailing, etc. Not a ton of kid stuff either. It is more of a relaxing type vibe, which I preferred on this one. They do have a nice indoor pool area and enclosed deck that is nice for the more northern temperatures. We only had about one day of rain, but the nights were quite cool until we got further south. Service: Great. No issues at all. My room steward was actually dismayed a bit when I stayed in one day and got room service because he couldn't clean. He came back later. If you have not been on a cruise before, you gotta realize that most of the staff is international and English is not always the first language. They also don't make a ton of money. This cruise itinerary offered more regular English speakers than many do. The staff were all very nice and just great. Ports: Vancouver---Go early and spend a little time there. It was my first trip to Canada, and it is a wonderful modern city. There are tons of restaurants and beaches and parks. Whale watching was amazing. Astoria---Skipped it, but I've been there. It is a pretty small town. I would have preferred an overnight with 2 days in either Seattle or San Francisco. Seattle--You can walk to the pier, and for $27 take a 1-hour boat harbor tour. It was awesome and much cheaper than the regular excursions. Great views of the city and narrator. You can also walk to the Public Market and the Space Needle. Monterrey---We rented a car between several people. Cheap way to see a LOT. My sister rented from the airport, but I heard Enterprise will meet you at the ship port with the car and pick it back up. Much easier. It was incredibly beautiful. We did some coastal driving, a trip to Ft Ord, and the 17-mile drive before going back for a late lunch. San Francisco--I did the excursion with the Alcatraz tour. If you want to go there on your own, I highly recommend the tour or buying tickets online early. They are 100% sold out all the time, and I learned that Alcatraz is typically sold out days in advance, so just stopping to get a ticket the same day will not work. It was a very cool excursion...Sausalito first and trip over the Golden Gate bridge, quick drive through the Presidio, followed by the Alcatraz tour. It is fairly long, so seeing the rest of the city is not much of an option, but I had visited before. Santa Barbara---Skipped that one, but I had been there. It is a tender boat stop with a 2.5 mile way to the city from the pier. They said there were taxis, but I was happy to just chill that day. Having been there, I recommend the Mission and the Zoo. Los Angeles---Just get your ride arranged ahead of time. Not very many taxis at the cruise terminal. Plan on flights in the afternoon, definitely after 12:30. Nearly an hour to the airport on a Sunday, and LAX is the worst part of the whole trip. Read Less
1 Helpful Vote
Sail Date: September 2017
This was my second cruise overall and both on Celebrity. I am a solo traveler, and appreciated the many opportunities I had to meet a wide variety of people. I really liked the smaller configuration of the Infinity, and the layout of my ... Read More
This was my second cruise overall and both on Celebrity. I am a solo traveler, and appreciated the many opportunities I had to meet a wide variety of people. I really liked the smaller configuration of the Infinity, and the layout of my cabin. I appreciated the ability to walk from the back to the front of the ship in the cabin aisle, allowing me to skip walking through the shops, casino and bars. The solarium was a welcome treat, filtered sunlight and restful atmosphere. The snack bar served excellent smoothies, in addition to soups and sandwiches, also tasty. I enjoyed both the hot tubs and the pool. There were so many thoughtful touches all over this space. The shops were a lot of fun and I saw every one of them, more than once. The shopping was excellent, and the sales were a lot of fun. I bought many rings and bracelets, which I already treasure and wear every day. There really is something for everyone on the ship if you enjoy shopping. The food was excellent in every respect. There was an ever-changing menu in the Main Dining Room, and the service was outstanding. I had select dining, which allowed me to choose a time, and also whether I wanted to share a table with 8-10 others or could choose a solo table. I meet some really wonderful people at the shared table, and was able to share tips with them about cruising, excursions and cruise lines. It was interesting to hear about their hometowns and surprising to find we agreed on many issues of the day. All in all, I enjoyed my dining experiences on this cruise. I gave the entertainment four stars, only because I never got to attend a full show. I did enjoy the bar entertainment and sat down a number of times to hear the singers and the entertainment. There are so many options on the daily bulletin that one can find many choices as to how to plan the day. I did an excursion in every port, and enjoyed all but one of them. All of my excursions were through the ship, save Seattle and Monterey. In Seattle, we did a private tour, which was just right, as to what we saw. There was a little mixup as to our pickup time, but we were eventually met and enjoyed the trip throughout. In Monterey, I rented a car and was able to do breakfast in Carmel with a trip to the Mission, as well as visit Pebble Beach and do a little walking around Carmel. The Astoria trip was great. We visited the Tillamook Creamery and the Blimp Air Hanger and Museum. The weather cooperated for the most part, as it rained when we were inside and was sunny when we were outside. I have lived in the SF Bay Area for 50 years, but have never been to Alcatraz. No one warns you about the FLIES! They are all over, due to the site now being a bird sanctuary. The flies were all over us on the boat over as well as any time spent outside. Inside was clear of the flies, and was a very interesting tour. My Solvang tour in Santa Barbara was cancelled due to lack of interest, but I was able to sign up for a overview tour of Santa Barbara, which was interesting and entertaining. A short shop (15 minutes) at the Santa Barbara Mission was disappointed, as we only had an opportunity to take a picture and make a short visit to the gift shop, but not to view the inside of the church. The four stars was due to the Los Angeles tour, which was a rip-off, in my opinion. Despite what the tour description said, we had a wasteful 45 minutes to WALK to Rodeo Drive (we were parked a distance away), 15 minutes at Malibu, which we couldn't access due to a city function, and finally, 15 minutes at the Santa Monica Pier, which didn't give us time to walk on the pier or see any of the sites. We wasted so much time at the first stop that we had no time at the last stop. We could have skipped the Malibu stop altogether. I was not a happy camper on this tour. I would not do it again. The ship's crew was overall very good in their attention to the guests. The dining staff was OUTSTANDING, in my opinion. My cabin attendant, Putu, was beyond excellent. He was there at least three times during the day to change sheets, replace towels, and answer any question I might have about my cabin. He was friendly, always greeting me by name, and had a smile whenever I would contact him In the hall. I wanted to pack him up and bring him home with me! I loved everything about this cruise. We were blessed with good weather, smooth sailing, and a wonderful experience from beginning to end. Thank you, Celebrity, and I'll be sailing with you again and again! Read Less
Sail Date: September 2017
Great ports in all our favorite NW cities. Great food both onshore and in Infinity’s restaurants. Superb butler service in our suite Entertainment was way above average. The magician was outrageously funny and accomplished. The ... Read More
Great ports in all our favorite NW cities. Great food both onshore and in Infinity’s restaurants. Superb butler service in our suite Entertainment was way above average. The magician was outrageously funny and accomplished. The aerialists were an unexpected surprised - like watching ballet. Couldn’t believe how big the work out area was. Lots of machines, free weights and awesome views off the bow. The observation lounge had the best view I’ve every experienced. Awesome sail away views in Vancouver and Seattle. Butler service for the Royal Suite was superb - our every request cheerfully fulfilled. Can’t save enough about Singh who was personable and articulate and intelligent without a hint of subservience. Qsine was the best food by far that I’ve had on a cruise ship and rivals onshore restaurants. Tuscan was also very good with an excellent steak for me. Luminaire was an excellent choice. Best food overall for any cruise that we have taken. Read Less
8 Helpful Votes
Sail Date: September 2017
Celebrity Cruise ship was highly recommended by our travel agent and we are so glad we took the advice. From the minute we stepped on board to experience our first ever cruise we had nothing but amazing service, food and entertainment to ... Read More
Celebrity Cruise ship was highly recommended by our travel agent and we are so glad we took the advice. From the minute we stepped on board to experience our first ever cruise we had nothing but amazing service, food and entertainment to enjoy. We booked a balcony room because that is how we really wanted to experience Alaska. The room was mid ship to help alleviate sea sickness which was an issue for half a day when we were in open water. We never saw an unhappy face on any staff member on the ship which really made our vacation a great experience. There are no words to express how amazing all our dining experiences were from breakfast delivered to our room, eating in the dining room or the cafeteria to lunch and dinner. We never felt the need to eat at one of the added restaurant options you had to pay for. Entertainment was 5 Star every night and we never missed a show. We enjoyed the shopping on board, the amazing massage at the spa, the cafe for a slice of cheesecake and coffee, High Tea served everyday between 3-4 and all the endless options to keep you entertained on board the ship. Ports along the way are geared for cruise ships and lots of shopping so to really experience Alaska we choice excursions that took you away from the port. We did not book our excursions through Celebrity which saved us some money and there were no issues with not making it back to the ship on time as these companies are all working with incoming ships and their departure times. To sum up our experience I would not hesitate to recommend Celebrity for seeing Alaska! Read Less
7 Helpful Votes
Sail Date: September 2017
Back in 2010 we cruised to Alaska on the Celebrity Millenium, we loved it so much we wanted to go back, we did and we loved it all over again! The Infinity is just like the Millenium, while they may be older ships they are clean and well ... Read More
Back in 2010 we cruised to Alaska on the Celebrity Millenium, we loved it so much we wanted to go back, we did and we loved it all over again! The Infinity is just like the Millenium, while they may be older ships they are clean and well taken care of, every one of the crew we came in contact with was always smiling and saying hello, the crew was wonderful! The ports were very nice as well as the excursions kayaking, fishing & a helicopter ride to the Mendenhall Glacier and a guided walk on the glacier. We had a balcony cabin, that was extremely clean and well stocked. Embarkation was a longer process this time than it was back in 2010 I thought I'd never get on the ship! Disembarkation was well organized and speedy. We always went to the Rendezvous lounge and they had all different kinds of entertainment. This is the first time we had the Select seating and it worked out better than the assigned seating. Being a vegetarian I always had enough choices and the food was excellent. Read Less
5 Helpful Votes
Sail Date: September 2017
Our first cruise, to see the wild life in Alaska was on our bucket list. We were not so sure about cruising being in close confines with lots of people for a week. However, we needn't have worried! We met many lovely people and ... Read More
Our first cruise, to see the wild life in Alaska was on our bucket list. We were not so sure about cruising being in close confines with lots of people for a week. However, we needn't have worried! We met many lovely people and enjoyed conversing but there was also plenty of space and varieties of venues to share together. One favourite was the Constellation Lounge, great for wildlife spotting - saw turtle, porpoise, dolphins and humpback whales. Another relaxing area was the Cafe Al Bacchio. Delicious coffees etc with delightful waiters and waitresses. The same can be said for the Trellis restaurant. Excellent food and choice, the ultimate for us one night was scallops, followed by lobster tail and Baked Alaska for dessert! Victoria was a delightful sommelier too, and greeted us each evening like long lost friends. The standard of the shows in the theatre were amazing, west end quality - congratulations to the 5 singers, the dancers, acrobats and all the supporting team. There was plenty of opportunity to join in activities but we enjoyed relaxing in areas such as the Rendezvous lounge, again great music by Mr H and Take 5. Lovely venue for a pre-dinner cocktail! We had pre-booked excursions in Icy Straight Point, Juneau and Ketchikan and they all worked like clockwork - saw a brown coastal bear on our walk in the Spasski River valley, enjoyed the Alaska String Band up the Mount Robert's Tramway in Juneau. Went to Mendenhall Glacier, a good visitor centre there. Excellent walk through reserve at Herring Cove, saw black bear fishing for salmon, a river otter etc and Red was a brilliant guide. Dr Ann Burgess's talks were excellent and informative too, especially when we viewed Hubbard Glacier. Read Less
3 Helpful Votes
Sail Date: August 2017
Fifth cruise to Alaska and third on Infinity. We wanted a deal to Alaska and this was it. We are from Vancouver, so this was walk on and walk off and my elderly mother doesn't like to fly anymore. Also, this was the first cruise we ... Read More
Fifth cruise to Alaska and third on Infinity. We wanted a deal to Alaska and this was it. We are from Vancouver, so this was walk on and walk off and my elderly mother doesn't like to fly anymore. Also, this was the first cruise we had "Elite" status. Part of the deal was we could chose the category but not the cabin, which was fine. The ship is getting old but there are good things and bad things about that. I still really love the charm of the Rendezvous lounge that they don't have on the newer ships. I don't like that they still have curtains in the shower. They kept everything clean and are constantly at work making improvements. The best thing about Celebrity is still the food and the service. It is always first rate. The main dining room is all I need. We had the drink package and even though our wine stewart was kept very busy she (Ingrid) did a fantastic job. Also, we love the Martini bar. The entertainment was better on this cruise and although I didn't like the first production number (disco) it was much better after that. The cruise director Alejandro was very good. The ports were Icy Point Strait, Juneau, and Ketchikan with a trip to the Hubbard Glacier. We have been to all of these places before. This was the first time to Icy Point Strait that it didn't rain and the first time we didn't have to tender which was really nice. Juneau rained but not terribly and we still took the tram up the mountain, saw the eagle and hiked the trails. We came back down, did a little shopping and stopped at the Red Dog Saloon for a beer. If you haven't been here, it is a must stop. In Ketchikan, the weather was warm enough for shorts and t-shirts. We just walked down to Creek Street and wondered through the shops. The Hubbard Glacier was overcast and we didn't get as close as we have before but it is still a wondrous sight and worth the trip every time. We didn't take any excursions because we done them all before but they aren't necessary to enjoy Alaska but I do recommend at least one to make the most of your trip. Read Less
6 Helpful Votes
Sail Date: August 2017
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that ... Read More
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that took care of our rooms and he did a wonderful job and was also very kind and helpful. Finally, the Brian James band was absolutely fantastic. We loved listening to them every night. They were very kind, personable and great musicians. The amount of songs they knew was astounding and they did an excellent job of interacting with the people watching. Also I really appreciated the variety of music they played. Wll done Bryan James Band! Also, it is important to note that Aliandero was very funny and we enjoyed him acting as the host for the week! Thank you very much everyone it was a very pleasant experience. Read Less
3 Helpful Votes
Sail Date: August 2017
The sailing date was what we wanted and the ports we wanted as well as the Hubbard Glacier. The port of Vancouver was where we wanted to depart from, the price with the extra's were within our budget. There were myself, my two ... Read More
The sailing date was what we wanted and the ports we wanted as well as the Hubbard Glacier. The port of Vancouver was where we wanted to depart from, the price with the extra's were within our budget. There were myself, my two sisters and our husbands on this cruise. One of my sisters and her husband have sailed with Celebrity 13 or 14 times and had only good things to say about the Cruise Line. This was my the 3rd trip to Alaska for my husband and I but the first for my sisters and brother in laws. Although the weather wasn't exactly the best it didn't keep us from having a good time. The dining room staff was wonderful and deserve much of the credit for the enjoyment we had. A great big thank you to Marika, our head waiter and his assistant waiter Kaspianta, Also Subert the wine sommilier and Sanjeeb the beer sommilier. The entertainment was also very enjoyable Take Five houseband was consistently good. The afternoon impersonator put on a good show. But the nightly entertain in the Celebrity Theatre was outstanding. The Stars of Celebrity were lively and kept us entertained during each of their shows. But the highlight was the Due Destiny on the final evening. It didn't matter what language you speak the music and movement transcended the barriers and the love story shone through. Read Less
32 Helpful Votes
Sail Date: August 2017
I had read so many bad reviews about the ship after booking I was terrified that we were going to have an awful trip and since three other couples were joining us based on my choice I would have felt terrible if all of the bad reviews were ... Read More
I had read so many bad reviews about the ship after booking I was terrified that we were going to have an awful trip and since three other couples were joining us based on my choice I would have felt terrible if all of the bad reviews were true. Instead we had a fantastic trip. I thought the ship was great. The layout was nice. Everything was clean. The staff was very accommodating. Our room steward responded to all of our requests in a timely manner. We ordered room service a couple times and they always delivered as requested in a timely manner and the food was excellent. Our waiter in the Trellis was perfect for our group. We all wanted to adopt him into our family by the end of the trip. The other crew members that we interacted with on the most part were great. There were a couple servers in the buffet that were a bit rude but overall it was a good crew. My biggest complaint was that I felt uncomfortable about not having a drink package. I don't have a need to drink bottled water and actually would rather just stick with filtered water for environmental reasons and at most I have 1-2 alcoholic drinks so I didn't need the drink package. Every time I went to the bar to ask for a glass of water I felt as if it wasn't appropriate. And when I tried to order the "daily drink special" the bartenders didn't know what I was talking about. I know it is added income for the ship and crew when you purchase the drink package but I wish I wasn't made to feel so uncomfortable for opting out. The shows were entertaining. The acrobats on the last day were fantastic. I loved that show. There was always some kind of activity i.e. games, dancing, trivia, pool, spa. We only had 3 port of calls so we spent a lot of time on the ship but I was never bored or lacking for something to do. As a matter of fact, I had brought a book along thinking I was going to sit on my balcony and read but I never had time to do that. The food was fabulous and plentiful. I had no complaints and I was looking for the faults. We didn't go on any shore excursions so I can't rate them. Everything else was excellent. Read Less
1 Helpful Vote
Sail Date: August 2017
After a study of all the Alaska cruises out of Seattle and Vancouver we settled on Infinity out of Vancouver based on itinerary and value looked good because of the drinks packag3 included. Boarding worked quite well but was a bit ... Read More
After a study of all the Alaska cruises out of Seattle and Vancouver we settled on Infinity out of Vancouver based on itinerary and value looked good because of the drinks packag3 included. Boarding worked quite well but was a bit convoluted. I wasn’t expecting to go through US immigration in the terminal for instance. The ship was in good condition, no complaints about cabin. Main highlight on board for us was the food. We chose freedom dining which didn’t work brilliantly because you couldn’t expect to walk in any time you want. Generally you get a buzzer and then had to wait 20 mins or so. Once in the food was excellent. I am addicted to Celebrity French onion soup. I would do another Celebrity cruise just for that! Lots or bars but they were rather samey. I would like to see a sports bar. The only sports screens were in the casino which was far too big and not the place to sit and watch sports. Entertainment also was really good. Better than I expected. Cruise director was brilliant. Nature and port presentations by Mickey Live were excellent. Loads of good advice. Worst aspect of cruise was excursions. I think it is common on Alaska cruises but they were very expensive and those that I took, not very good. Read Less
8 Helpful Votes
Sail Date: July 2017
This was our 7th cruise on Celebrity dating back to 2007 when we went to the Mediterranean on the Galaxy. Having read some of the reviews and posts about Infinity we were a bit apprehensive about what we would experience during our ... Read More
This was our 7th cruise on Celebrity dating back to 2007 when we went to the Mediterranean on the Galaxy. Having read some of the reviews and posts about Infinity we were a bit apprehensive about what we would experience during our first time in Alaska, but any concerns we might have had were quickly eliminated. Yes, the ship is showing some age (so are we), but it was clean and it was clear that routine maintenance is being attended to regularly. Every day somewhere on the ship it seemed there was painting or deep-cleaning activity taking place. Although over the years their have been changes in amenities and service (like stationery in the rooms with the ship's name and no towel animals on the bed) we found this cruise to be outstanding. The food ranged from good (buffet) to great (MDR), service in the MDR was without flaw, and our team of Mardika, Budi and Fernando were delightful. Bar service was quite good and the Martini Bar staff was fabulous. On the last day we attended the sommelier's wine-tasting event (hosted by Fernando). It was very entertaining and even though we have done several tastings over the years we learned some really interesting and unexpected things about food pairings with a range of different wines. The stateroom (attended by Dennis) was always kept straight, it almost seemed magical the way he slipped in and out without ever being intrusive. We were in an aft concierge class cabin (the ones with very large balconies) that was perfect for comfortable viewing of the amazing scenery. But, based on our limited experience, any cabin or deck with a view of the Alaska scenery will be memorable (in a good way!). We enjoyed all of the shows and would characterize the three production shows as the best we have ever seen on our cruises. Some of the entertainers, particularly the male singer that tended to be "lead" has serious Broadway/West End potential. The comedians/impressionists were good. While we are usually not big fans of the aerialists, the final night show that featured only them was incredible. The live music, the Celebrity Orchestra and lounge performers, is one feature that we would hate to lose in the future and hopefully as strategies to achieve economies and efficiencies continue to evolve the folks in the Celebrity C-suite will see how important it is to the customer experience. The one "complaint" I have is the recorded music playing throughout the ship. It would be much better if it were a playlist of original artists rather that covers done by one-off musicians/singers. A final note on ports/excursions. Vancouver is worth spending a few days in if you can. The Hubbard glacier is incredible. Whale-watching, in both Hoonah (Glacier Winds) and Juneau (Gastineau Guiding Company booked through Celebrity, guided by Maurenn, Scott and Captain Brandon), was really fun and well-done and the Mendenhall glacier/rain forest hike segment of our Juneau excursion was very interesting and well worth the time and money. But the highlight I think, was the float plane excursion, piloted by Michelle of Island Wings, in Ketchikan. Awesome and unequaled scenery. On to Australia and New Zealand in January! Read Less
2 Helpful Votes
Sail Date: July 2017
Ours was a family cruise. We sailed with two families each with two children, ages 7 -14. There was an excellent balance of onboard activities for the grandchildren and the adults. The bingo turned out to be a family affair. The ... Read More
Ours was a family cruise. We sailed with two families each with two children, ages 7 -14. There was an excellent balance of onboard activities for the grandchildren and the adults. The bingo turned out to be a family affair. The families enjoyed the various shore excursions, but all agreed the floatplane trip out of Ketchikan with Taquan Air was the highlight of the cruise. If possible ask for Pilot Charles Perkins ( 5 star) . Our cabin attendant was very helpful and always greeted us with a smile and called us by name. All the crew members were delightfully helpful. What was amazing regarding the crew was their enthusiasm if you ask for something and their ability to remember you from day to day. I would not hesitate to recommend this cruise to any of our friends, especially those who want to take a fun trip with their grandchildren. Read Less
8 Helpful Votes
Sail Date: July 2017
This was our tenth cruise (second with celebrity). 3 days in stunning Vancouver prior to alaskan cruise. Embarkation very good. Ship was very well maintained and very clean. Food in main restaurant was excellent, waiter & assistant ... Read More
This was our tenth cruise (second with celebrity). 3 days in stunning Vancouver prior to alaskan cruise. Embarkation very good. Ship was very well maintained and very clean. Food in main restaurant was excellent, waiter & assistant waitress at our table were very helpful and attentive. Didn't see the head waiter. Food in buffet was also very good. Cabin was spacious with plenty of hanging room and drawers for clothes, balcony was standard. Stateroom attendant friemdly & helpful. There were good seminars onboard. The shows were good and entertainment staff worked hard. The different drinks packages were a little confusing but bar staff were on hand to explain what you were entitled to for the different packages. Gym was good, The women working in the spa & masseurs were friendly and professional. The bar staff in the martini bar were overwhelmed, and people sitting at bar would get served before you unless you were vocal. We asked for a late disembarkation at guest services, with was guaranteed immediately (which meant not having to get up early the last day). The waiter & assistant waitress at trellis (main restaurant) deserve special praise, but cannot remember their names. We were in room 7133 and done the Alaskan Cruise from 02 July 2017, Read Less
1 Helpful Vote
Sail Date: June 2017
Everything in this cruise satisfied me including the staff members like the directors, waiters, chefs, dancers, singers, and musicians and their services. I was also very satisfied with the variety of activities like the shows and ... Read More
Everything in this cruise satisfied me including the staff members like the directors, waiters, chefs, dancers, singers, and musicians and their services. I was also very satisfied with the variety of activities like the shows and everything which gave me an absolutely amazing experience in the cruise. everybody was kind, passionate, hard working, and nice and together they gave the passengers a unique and wonderful experience making them want to take the cruise again in the future because of its difference to the other cruises which is the things that i mentioned above. I myself will probably take celebrity infinity again in the future because I know that I will be very satisfied again. The dancers did an amazing job on their performances with absolute high quality work and the acrobats also did an absolutely amazing job which made people clap for them all the time basically. The directors also made people laugh very much. Read Less
Sail Date: June 2017
We are the first time cruisers and were recommended this company. We liked the cruise and especially the three shore excursions that we had booked through the ship. They had 'naturalist's that were very knowledgeable and ... Read More
We are the first time cruisers and were recommended this company. We liked the cruise and especially the three shore excursions that we had booked through the ship. They had 'naturalist's that were very knowledgeable and enthusiastic. We saw orcas, humpback whales, seals, bears, mountain goats, and sea lions. We saw bold eagles fishing... The scenery and mountain scapes were breathtaking and glaciers almost indigo blue. The beautiful weather did help. We had a very attentive and helpful waiter Mardica and his assistant Budi - always with a smile. Their suggestions for the evening meal at the Trellis restaurant were spot on. We liked variety at the Oceanview café, but sometime finding a place there was a challenge. The evening theatre performances were engaging. The nature commentary on the 12th floor lounge were very informative. Our cabin caretaker Maurice was always around, cleaning and helping. Celebrity was very efficient in delivering our luggage, that Air Canada delayed. Read Less
11 Helpful Votes
Sail Date: June 2017
We (mom, dad, daughter, son in law and grandson) were on the Infinity for the Hubbard Glacier cruise June 18-25. We spent two fun-filled days in Vancouver prior to the cruise. Our only glitch was a delay in embarkation due to a medical ... Read More
We (mom, dad, daughter, son in law and grandson) were on the Infinity for the Hubbard Glacier cruise June 18-25. We spent two fun-filled days in Vancouver prior to the cruise. Our only glitch was a delay in embarkation due to a medical emergency from that morning's departing cruise (at least this was the explanation given for the 45 minute delay). The rest of our cruise was smooth sailing (no pun intended). This was our second Alaskan adventure on a Celebrity ship (Solstice in 2016). The first day Meet and Greet was well attended by officers and crew - a good start to a great cruise! We were in aqua class and our daughter and family were in concierge, This was our second time in aqua class (room 1140 in aft). Our room was well maintained by Kelly, our room steward, and he provided attention to detail the whole trip. We enjoyed talking with him and hearing about life in his home country. One of our party celebrated a birthday during the week, and we were very appreciative of the wine, champagne, and birthday cake. We spent a great deal of time on our spacious balcony and watched some fantastic late night sunsets that continued to glow for hours. Truly an amazing site! Food in both the MDR and Blu was exceptionally good and the service was outstanding. The Oceanview Café had a great menu selection and provided nutritious but varied choices for our 9 year old picky eater. All of our excursions were delightful, but the Misty Fjords boat trip was our favorite. Not only did we view amazing scenery to and from the monument area, but the weather was very cooperative. The boat crew remarked that we were seeing mountain tops that had been shrouded in mist all winter and spring. Even the Monument was extremely clear and didn't live up to its "misty" name. But that was fine with us! We encountered two Orcas on the way to the Monument and they entertained us for 10 minutes, swimming all around our boat area. Allen Marine Tours crew made sure we had a chance to watch the Orcas yet kept our safety in mind as they carefully maneuvered the boat for picture taking. Thank you Allen Marine for providing us this tour of an Alaskan treasure with its tall, steep cliffs, cascading waterfalls and clean mountain type air. I was also impressed with the way the boat captain would take us very close to sleeping seal families (at least six families), but would ask us to remain very quiet while she turned off the boat engine. I felt that we saw the best of the scenery, birds, wildlife etc while still preserving the sanctity of the area. We also enjoyed other excursions - Sea Otter quest, Raptor Center and Bear Fortress in Sitka, Hubbard Glacier in its majesty, Dog sled musher camp in Juneau, Mt Roberts Tram in Juneau. In addition, our daughter and family also participated in gold panning in Juneau and visited Saxman Park in Ketchikan. Our 9 year old grandson is still talking about the exciting excursions, especially the dog camp in Juneau! On board life was very exciting especially the evening entertainment. Alejandro, cruise director, needs to be thanked for his tireless effort to keep us entertained! The performances were first class and the live band was a definite plus. Mario, destination concierge , made sure we were provided valuable information about our upcoming ports and the Hubbard Glacier. Mickey Live also gave very informative presentations about the ports and wildlife. He narrated sunrise presentations about the wildlife in various areas as we cruised. Unfortunately, we never made it to those early morning presentations, but heard that they provided some superb wildlife viewing. Chelsea also provided enlightening information about what wildlife we would see and interesting facts about many mammals and birds in the area. The Beyond the Podium presentations are a class act Celebrity! We also were the recipients of a DVD of photography taken by fellow cruisers. Mickey's wife provided technical expertise to those of us who are amateur photographers by downloading four photos from each participant and producing a DVD of the pictures (Snapshot Rally). Thank you, Janelle for sharing your technical skills. Now we have a treasure chest of photos from this trip! Lastly, thank you Kids' Club staff for entertaining our 9 year old grandson. He begged to go back to Kids' Club as soon as we returned from our excursions or finished with dinner. He made new friends and was never bored! We were afraid that Celebrity might not have the bells and whistles to keep him entertained, but he thoroughly enjoyed himself. Did we enjoy our cruise - You bet! Would we cruise Celebrity again - of course! Read Less
3 Helpful Votes
Sail Date: June 2017
Embarkation and disembarkation was quick and very organized. We were treated on board by the crew with champagne. Every staff member that we came in contact with, were friendly, extremely knowledgable, polite and helpful. David, our cabin ... Read More
Embarkation and disembarkation was quick and very organized. We were treated on board by the crew with champagne. Every staff member that we came in contact with, were friendly, extremely knowledgable, polite and helpful. David, our cabin steward was great! Our waiter, Asep and his assistant Muhammad were wonderful! They greeted us each night by name. They remembered our planned activities and never failed to ask about them. On this trip we also discovered th art auction. Tom's new BFF, Liza, and her team were fabulous! We feel as though we made some great memories and friends/family on this trip. I would ask anyone who may have a negative review to try to put in perspective what the crew goes through on a daily basis. The crew often begin their days before 7:00 am and work late into the night. They are working 6-8 months straight away from their families. They manage to do this day in and day out with smiles on their faces! I am grateful that we were given the opportunity to go on this cruise. I loved getting to spend time with Tom. I'm also grateful for each person that we met. Read Less
2 Helpful Votes
Sail Date: June 2017
Celebrity is a great cruise line and it is always a pleasure to sail on Celebrity ships. The crew are pleasant and very accommodating. We had an excellent experience onboard. The Mickey Live program was great and really made the ... Read More
Celebrity is a great cruise line and it is always a pleasure to sail on Celebrity ships. The crew are pleasant and very accommodating. We had an excellent experience onboard. The Mickey Live program was great and really made the cruise for us. He is so knowledgeable about the wildlife in the area and knows how to use technology to enhance the experience. We joined his early morning program in the Celebrity Lounge - most mornings at 7:00 a.m.. Because he showed us what to look for we luckily sighted several whales, some sea lions and porpoises. Another great experience was in Icy Strait where the Tlingit people shared their rich cultural background. I particularly enjoyed the high school students of the village who told the stories of the Tlingit people. We were so lucky to have such a clear and bright day when we visited the Hubbard Glacier. Again, thanks to Mickey, we received a great deal of information about how glaciers calve and were able to experience it repeatedly. This is a great cruise for those who love nature and have an appreciation for or wish to learn more about the aboriginal peoples of the area. Read Less
4 Helpful Votes
Sail Date: June 2017
A friend recommended it! Food was excellent, enjoyed every meal, service in Trellis dining room was out of this world, loved the people that looked after us!! Getting off and on the ship went like clockwork, this was our first cruise, so ... Read More
A friend recommended it! Food was excellent, enjoyed every meal, service in Trellis dining room was out of this world, loved the people that looked after us!! Getting off and on the ship went like clockwork, this was our first cruise, so will definitely go again, I thought it would be great to have an indoor movie theatre, but we managed fine without it, again much praise for your staff! The weather co-operated and the stops were great to Ketchikan and Juneau, The only down we had was the alaskan king crab lunch upstairs on the top deck, was cold and served all at once, felt rushed, was the only meal we did not enjoy much. Other than that, no complaints! Would go again in a heartbeat, shops were great on board, drinks were good, coffee brought to the room in the morning was wonderful, any longer on there I would have got too lazy!! Anyway, love the people that helped us, extremely kind and attentive!! Read Less
6 Helpful Votes
Sail Date: June 2017
The cruise met my expectations, and the food and most of the entertainment exceeded them. I was a little disappointed that the last two nights they only had karaoke instead of an end of cruise party. Turned out the big event and highlight ... Read More
The cruise met my expectations, and the food and most of the entertainment exceeded them. I was a little disappointed that the last two nights they only had karaoke instead of an end of cruise party. Turned out the big event and highlight meal was on Thursday night (we docked Sunday morning).We didn't know so missed both as it had been a long day in Juneau. Only minor quibbles otherwise, thought elderly lady "naturalist" lectures a bit flakey. It was sell sell sell and drinks expensive, to push you toward packages which were absurd prices. We didn't book shore excursions through cruise so we could judge weather Alaska can be wet. This was good as we did the flat plane over the glaciers from Juneau on a lovely afternoon. If we'd booked ahead and done it the next day in the rain it would have been far worse. To be fair though the cruise excursion was not much more 19$than from the shore. We took 35$ shuttle to Mendenhall which was fantastic, then did Brewery tour which was also great and fantastic value tried 11 beers (3 for tasting then each could choose 4 ,5oz glasses. Then mellow did the floatplane over 5 glaciers perfect. Wet in Ketchikan,(in fact wettest town in Alaska with 168" of rain per year!! but pleasant enough walked creek st and then did town totem museum. Icy strait also pleasant but quiet as arrived late in day so closed up. Most notable were the number of bald eagles flying round the town Read Less
5 Helpful Votes
Sail Date: June 2017
We chose this as a recommendation from friends. It was reasonably affordable and offered above and beyond service by all attendants on the ship. Super clean. Excellent food! We were offered a window seat every evening in the dining room. ... Read More
We chose this as a recommendation from friends. It was reasonably affordable and offered above and beyond service by all attendants on the ship. Super clean. Excellent food! We were offered a window seat every evening in the dining room. The drink/ wine prices were very reasonable, in fact so much that it didn't make any sense to purchase a drinks package. So much fun at the Headphone Parties!! The 2 Excursions were very good and wouldn't hesitate to recommend. Juneau River Rafting and Ketchikan Misty Fijords Seaplane. Two complaints. 1st is that the coffee is the worst I've ever had. This was a big disappointment as I really appreciate a very good morning cup of coffee. The café ( which was a separate charge) had better coffee, but still not great. How hard can it be to offer good coffee? 2nd complaint is that the cell phone service (unknowingly to me) searches a primary source. If at sea it will go directly to Celebrity cell service at $7 per minute. So, if the ship service was stronger than AT&T I was charged $7 by my carrier because they were charged by the ship. That made for a big phone bill when I received my mobile phone bill ( who was willing to negotiate a discount). Read Less
9 Helpful Votes
Sail Date: May 2017
Celebrity Infinity May 2017 Background- Total of about 35 cruises, ~30 with Celebrity, last few were all on Solstice class ships. Route-We started in San Diego and moved up the coast ending in Vancouver, 7 stops in 11 nights, also ... Read More
Celebrity Infinity May 2017 Background- Total of about 35 cruises, ~30 with Celebrity, last few were all on Solstice class ships. Route-We started in San Diego and moved up the coast ending in Vancouver, 7 stops in 11 nights, also doing an overnight in San Francisco, each city stunning in its own right. They couldn’t have picked a better itinerary, and we were only touched by rain one time in our journey which lasted about an hour, luckily that was on a sea day, so it affected nothing other than missing an hour in a lounge chair Boarding Boarding in San Diego was hectic. Two ships Infinity and Disney Magic) were boarding the same day and port didn’t seem well equipped to handle more than one. Once we made it past the security screening all was fine and smooth but did take about 1-2 hours to get to that point. We purposely arrived later in the day to avoid crowds (boarding started about 11, we arrived at 2), but still chaotic. 6/10 (but Celebrity’s portion 9/10) Cabin I initially booked a C3 for this voyage bit a few weeks before a Suite Guarantee became available for a nominal $600 so I grabbed it since it also included the 4 perks, so I ended up in an S2 on deck 6. The room was nicely maintained and updated (Infinity was refurbished in 2011), and carpets were changed again 2 years ago. The Sky suites are a bit smaller on the Millenium class that the Solstice class (250 vs 300ft2), but plenty of room for two people. Small balcony as well with a few chairs was great. Only negative I found with the suite was the combination bathtup/showers limited height. If you are tall it’s a bit awkward, as is just climbing in the high wall of the tub. Heard a few people that had sky and Celebrity suites complain unless you are tall it’s hard to climb into the tub/shower. Plenty of closet space, drawers and storage, so much so that I only used about ½ of it. Did like the little touches, the plush bath towels, great sheets, and that the room attendant and butler introduced themselves the first day. Cabin service was excellent. Never used the room service, but cabin was serviced twice a day and butler checked in 3x a day, and canapes delivered daily at about 4PM 9/10 Excursions Took two of the ships excursions and good ROI (return on investment on both). We visited the Reagan library in Santa Barbara and whale watching in Victoria. The tendering operation was a bit frustrating for some as we tendered in two ports, and some were getting antsy about the lines, but I think that’s just a part of cruising. Always amazed how crabby some people get over little things beyond their control. I do wish they would re-write the explanations on excursions details though. It just seems like every excursions details include two much flowery generic prose that could be found in a tourist publication and not really any nuts and bolts detail of nuts & bolts of the tour (how much time will we spend on bus, what places are we visiting, are we going to be sidetracked to a pottery place to try and sell us trinkets?). I wish it was more of a bulleted time line of what, where, when and how long. 7/10 Food & Dining Main Trellis Dining Room-Didn’t try it Sushi on 5-Didn’t try it Blu- Tried it once enjoyed it-Seemed to me to be a mini-me version of the MDR with smaller portions and a few different selections, nicer more intimate atmosphere than MDR. 7/10 Luminae-We dined the majority of our meals here. Can’t say any negatives about it. Truly a 100% positive experience. Service OUTSTANDING, by the second day everyone on staff knows your name and has the atmosphere of a place you’ve been dining out for decades. Food well prepared, original, seasoned and cooked to order. Their recommendations were generally spot on. The menu consisted of about 4 or 5 appetizer/soup/salad dishes and about the same in main courses. You could also order off the MDR menu if something didn’t catch your eye, but most meals I found the Luminae selection to be the better quality choice. Not even once did I find myself waiting for service, a course, or a table. Efficient, friendly and great attention is given to everything. Only open on sea days for lunch which makes sense, since when they have tried to keep it open every day (on past cruises), as it sits empty unless it’s a sea day. 10/10 Qsine-It’s a fun playful experience and you always end up with a lot more food than you can ever imagine. My only negative is that since you use the Ipads to select your dishes, would it be two difficult to have them connected to the waiter? It just seems silly that put all these inputs into a computer and ultimately the waiter comes and writes them down on a slip of paper. Bravo to Qsine for the way they handle vegan/vegetarian dishes. One person in our party, preferred vegan/vegetarian, and for just about every dish we ordered that contained meat or seafood, he offered our friend a meat/dairy/etc/etc/etc free version of the same or similar items. Truly astounded me on how the waiter kept track of the ultimately 20+ or so different dishes that he bought the three of us. 8/10 Tuscan Grille-It was awesome, had dinner one night with Captain and 8 other guests, and last night dined with the Hotel Director and three friends, and it was fabulous. I savored every bite of every dish. Filet Mignon was fantastic (as for the brown mushroom sauce for it), the plate on Antipasto (prosciutto, sopressata, salami and cheeses was heavenly). Again in Tuscan my one friend’s dietary requests were adjusted to give him alternates to the meat heavy menu. The establishment itself has a great ambience, nice old world Italian steak house design. Service was attentive but not overbearing. Like Luminae it’s a great restaurant to have a conversation in. Tables and seating are set up so you’re not having to raise your voice to speak at someone at the other end. 10/10 Oceanview Grill- Ate their twice for breakfast and a few times for lunch It’s hit or miss. I like the salads, fresh fruit and ice cream. Pizza’s are limp right out of the oven rather than crisp (I’m used to New York pizza which the Gold standard), a few of the dishes were good, but nothing really memorable. They do a great job of bussing tables, and making sure people aren’t waiting for tables. 8/10 Bars & Lounges-Great smiling faces at them all. Most of the cruise critic events were held at the Constellation Lounge on deck 11. Especially though that Istavan from Hungary was fantastic. Superb fun bartending group overall. Erik and Dian fantastic at Michaels club. Didn’t spend much time at sunset or martini bar though, so hard to give you good feedback on those. 9/10 Entertainment Was fun that they did the silent disco a few times, I think it’s a slam dunk win even if you don’t participate, and just watch the fun. Alejandro did a good job, and the activities team really seemed to enjoy getting people involved in everything from bingo, to trivia, to mock game shows. Always enjoy the Celebrity dancers and singers, the material is usually dated, but their vigor and enthusiasm makes it fun to watch. Liked some of the guest performers, magician was funny, and always fun when you see them tailor their act to audience a bit, and make it interactive. 7/10 Spa Tried an 80 minute massage, it was OK. They always try for the upsell though. 80 minute massage DISCOUNTED rate was ~$200, then if you want hot stones during it, that’s ~$30 more. I’m a massage junkie at home, and this was pretty good but not very good 6/10 Crew In a word-OUTSTANDING. Captain Berdos and Hotel Director(HD) Bosco Pires work together like a well oiled machine. Their personalities are similar and I think so is their work ethic, excellence performance. I can’t say enough good things about them and their management style. Rest of the department heads outstanding as well. The housekeeping manager, the F&B director, guest relations manager, restaurant managers all go out of their way to keep passengers happy. Kirsty the Captains club host also spectacular as was the event coordinator. The excellence of the senior managers rolls down to the staff which seems totally engaged in guest satisfaction. The senior staff attended every event that we had from Captains Club to CC, to informal gatherings, and were always asking what they can do to make things better. Great sign of an engaged group of men and women. One of the stories I heard from the HD I thought was surprising. He told me he found being a HD on a Millenium class ship more challenging then on a Solstice class ship. I would of though since Solstice having more dining venues, more passengers, more lounges and staterooms it would be tougher. He went on to eloquently explain that because the Solstice class ships have all the “bells and whistles” (my words not his, his explanation was much more poetic), it makes it easier from a guest relations standpoint. The older ships it takes some extra marketing and extra effort to make them a competitor, and he enjoys that extra challenge of showing any product he is currently serving aboard. Really enjoyed our talks as much as the meals. 10/10 Overall-I’d give the cruise 5 stars. Any minor things I pointed out were minor in comparison to all the great things that the team onboard does to keep you happy. You know it’s been an excellent cruise when you’re two biggest complaints were that Voicemail in my room didn’t work Internet was slow I already have my next voyage booked on Infinity for February of 2018, so see I put my money where my mouth is I’ll end the review with this story the Captain read on the public address system the last day, it’s called “Why I want to be a Captain” and was written by an 10 year old British boy. “I want to be a captain when I grow up because it’s a cool job that is easy to do. Captains don’t have to go to school such a long time. They only need to learn figures so they can read instruments. I think they also have to able to read maps so they don’t get lost when they sail. Captains have to be brave so they don’t get scared when it’s so foggy they can’t see and when the propeller falls off they have to know what to do about it. Captains must have eyes that can see through the clouds and they mustn’t be afraid of thunder and lightning which they have closer to them than we have. The captain’s wages is another thing I like. They earn more money than they can spend. That’s because most people think it’s dangerous to driver a boat, except captains, because they know how easy it is. There’s not much I don’t like, except that girls like captains. All girls want to marry a captain, so captains are always having to chase them away to get some peace… I hope I don’t get seasick, because if I get seasick I can’t be a captain and I’ll have to start working.” Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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