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4 Helpful Votes
Sail Date: April 2019
We have sailed Celebrity a lot and this is one of their poorer efforts. Even when we sailed Infinity a couple of years ago, it was better. The sad thing is that I don’t think they realize how their niggling little economies and ... Read More
We have sailed Celebrity a lot and this is one of their poorer efforts. Even when we sailed Infinity a couple of years ago, it was better. The sad thing is that I don’t think they realize how their niggling little economies and deteriorating customer service are taking the Celebrity experience from “Celebrity” to “No name.” Embarkation was sub par at 45 minutes. These things can happen. What I will complain about is the usual chaos once on board. Why does every sailing start off like the crew has never done this before? It seems to be the standard in the industry and I think I have figured out why. The reason you never get assigned to the right dinner seating time and size of table, and why the bed configuration is usually wrong, is that they don’t even look at your requests, just sign you up for whatever is handy and you can change it if you want to bother. This isn’t just Celebrity, it’s every line we have sailed. If there is a line that gets these things right (and it shouldn’t be so hard) I would love to sail with them. Infinity got all of these wrong, beating the industry average in a negative way. The maître de, however, was “unable” to correct our seating on the first day. What the heck? Is nobody able to fix a simple error? So, on the second night, we showed up not knowing where our table was, though we knew the number by then, and had to wait almost twenty minutes while the girl at the deck talked on the phone and didn’t admit a single customer. We gave up in disgust and went in and found our own table. Not very professional, Infinity. There were some wonderful things about this ship. The heating and air conditioning worked perfectly which is always a nice surprise. The bed had a sheet above the duvet. The bed and pillows were quite comfortable. The steward, Esther, was excellent, as was the waiter, Charlie. There were some live plants around the upper decks, a nice touch. There were more and better choices on the tv. There was live classical music. (Also some unfortunate vocalists!) Since the nightlight is so bright, I appreciated the adjustable closer on the bathroom door. These factors would have made a big success of most cruises, but Infinity found other ways to go wrong. Though the food was generally better than average (lamb and beef consistently excellent), the menus in the MDR have gone downscale. The only lobster seen was a sad, nasty risotto on formal night. Lobster has gone from full to half a tail, to whatever sorry excuse for lobster in that risotto. A more serious economy was the discontinuation of Room service. You can still get a very limited menu of breakfast but that seems to be it. “Celebrity” passengers expect room service. The daily newspaper also is gone “to save the whales” we were superciliously informed by the front desk, though one wonders if the whales need forest habitat. The amount of paper that was subsequently wasted inviting us to “art”shows, the casino, drinks packages, etc could have made a lot of newspapers. She also said we can get the news on tv, but only American news exists on American channels and we like to keep up on Canadian news. So, alas, she was both snotty and wrong, which was the way the front desk was every time we dealt with them. When asked when we would actually arrive in Madeira, when land was still not in sight a half hour before the scheduled landing, we were icily told that it would be at ten, “as scheduled” as if we couldn’t read. Needless to say, we were well over an hour late. Why not just answer the question pleasantly and honestly? Later when we asked about “changing” the tipping distribution, we were told it “couldn’t be done” even when I showed her the item in the “Today” reminding passengers to do just that. She couldn’t think of any way to achieve it so we ended up cancelling all tips and paying the same amount out in cash to those we wanted to thank. We had to suggest it ourselves, it wasn’t going to occur to her, but she was the only one who wasn’t rude, so I cut her some slack. Another silly way they got it wrong was by not just not giving us “the time of day” (clocks were rarely seen and one on walking deck has been wrong since we sailed her years ago) but weather forecasts no longer appear on tv or Today programme. This would be very useful. We thought that the little flyers on the dining room tables advertising drinks packages were not classy at all. I don’t eat with a lot of scrap paper on my kitchen table, why should it be on my dining room table on board? Wine stewards will never believe that we do not drink, ever, and treat it as a joke, or possibly cheapness or stupidity, which is tiresome. We were also annoyed by “robo calls” from the casino. When we called to ask that they stop (we had just gone to bed; and nearly had heart attacks because family is instructed not to call unless it’s an emergency) the front desk claimed to be astonished that vacationers might not want phone solicitors offering them free chips in the casino, or whatever it was. To be fair, the calls did stop at that point, but my goodness! Elite status is worth less and less. The breakfast is now a “coffee”. It still serves alcoholic drinks, which may do for most people, but I like food, solid food, in the mornings. The internet is a joke. They sidestep complaints about the poor service by only offering all day packages to everyone but elite, who get 90 minutes free. This means that you often cannot get on at all, but then you must sign off, wasting 15 or 20 of your minutes as they charge you for all of the time you ar trying to get on or off. By the way, your password must be six or more characters long, though you will never see the tiny instruction to that effect on a phone screen, or even an iPad. As a diabetic, I confess I did worry about the supposedly gluten free AND sugar free offerings as they looked and tasted identical to the regular ones. I eventually noticed that sometimes there was tiny print in the corner of the labels saying which of the two an item was. Supposedly they subscribe to a program called Dine Aware, but I couldn’t see much about it on the net. I would suggest that diabetics do more research before booking. There are nice new doors onto the walking deck, but they stick and can be hard to open even with no wind, and our balcony door would not slide in the tracks and had to be dragged. Presumably these things will be addressed when it goes into drydock shortly. What they need to put into dry dock would be the higher level staff. If they had the skills and work ethic of the stewards and waiters (and if there was a walk around deck), I wouldn’t be wondering if I ever want to bother with Celebrity again. Read Less
1 Helpful Vote
Sail Date: April 2019
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was ... Read More
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was nothing offered that didn't include a sales pitch during the day unless it was trivia or bean bag tossing. After the 2nd day at sea we were flat out bored. We also noticed the lost hours and were more tired. We liked the sit down breakfast in the mornings and the service and food were great. Lunch got very repetitive and half the space was either Chinese or Curried dishes. When they did offer chicken or beef or pork, it was so dry that it was hard to chew. Salads were always fresh. Pizza was also good. Dinner at night went from excellent pork chops and pork tenderloins to terrible brown stuff they called steak. There was NO LOBSTER dinner. Sometimes, we just ate salad and appetizers. Desserts were some kind of jello and cake mixture. The crème brulee was good. The food and bar service was quite good after we found our favorite bar staff and favorite waiters. The room steward (Made) was very helpful and always smiling. Several of the dining crew seemed bored with their jobs and were talking among themselves instead of talking with passengers. We did not see the officers mingling with any passengers. At the Cruise Critic gathering - they lined up and were introduced - and promptly LEFT! It lasted 5 minutes! How poor! Fortunately, there were 2 people on board that were willing to step up and give a lecture about the lives of the US presidents and their wives. A BIG THANK YOU to Bill and Sue Wills! They did several lectures but they were not sponsored by the ship and you had to know about them from Cruise Critic in order to get the time and place. The production shows were very good. The comedians were actually funny. Some of the singers were screamers so we left. The ship is older and showing her age. Everything was clean, but our shower had some rust and the balcony door shimmied if it was windy and they had to shut off the water twice during port days to fix plumbing things. One of the minor annoyances was the lack of a drawer under the desk, and a lack of shelf space. There were 5 drawers and that would have been plenty for 7 days, but for 14 days - it was not enough. Ports were less than exciting. Madeira, Cadiz, Alicante and Malaga all looked alike. I guess we should have expected that, but after you see 2 or 3 forts/castles - we were done. Read Less
1 Helpful Vote
Sail Date: April 2019
It seems much has changed since my last voyage on Celebrity. I’ve probably done a half dozen or more voyages with X over the years, and along with HAL considered it my favorite line. By way of background, I always travel in suites, so ... Read More
It seems much has changed since my last voyage on Celebrity. I’ve probably done a half dozen or more voyages with X over the years, and along with HAL considered it my favorite line. By way of background, I always travel in suites, so have the array of added benefits that this class of passage affords. First, the positives: - The WiFi has become far more affordable, and far faster. - The ship itself, despite many contrary reviews, seems well maintained - The staff remains friendly, helpful, and efficient. The negatives: - The food. Far below prior experiences. Quality of items in the buffet seems more like that I’ve had on Norwegian or Royal C, A long way from what I had come to expect from X. Even the cuisine in Luminae (the restaurant reserved for suite guests) is less than inspiring - some very good, some not so good. - The entertainment in the main showroom, with an exception or two, was way below expectation. - The activities do not seem to be evolving with the times. Granted, this cruise has an older demographic, but the range of activities continues much as cruising was 20 years ago. And I still don’t care for Bingo, art auctions, diamond sales, or karaoke. Read Less
2 Helpful Votes
Sail Date: April 2019
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package ... Read More
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package no more cappuccinos and fresh juices are allowed. The beer selections has also been cut. In the Dining Room the food was up and down. Often we had cold food and the service staff had to many tables. They tried their hardest but the waits between curses were very long. Portion size of the meals are all over the place, some to large some to small. No more lobster nights on Celebrity cruises. Entertainment was mediocre and not enough on the see days, In the passed much more was offered, For what we paid it was a let down. Value has decreased dramatically. Celebrity is, or maybe was or preferred line. It's time to give the others a try. Read Less
Sail Date: March 2019
I TOOK A GROUP OF 17 PEOPLE AND OVERALL WAS A LOT OF FUN . IT COULD HAVE BEEN A DISASTER IF WE LET OUR FIRST ENCOUNTER WITH THE MANAGEMENT AT THE TRELLIS ON DECK 5 DICTATE THE TRIP. BUT OVERALL THANKS TO THE TUSCAN GRILL TEAM WITH ALEX ... Read More
I TOOK A GROUP OF 17 PEOPLE AND OVERALL WAS A LOT OF FUN . IT COULD HAVE BEEN A DISASTER IF WE LET OUR FIRST ENCOUNTER WITH THE MANAGEMENT AT THE TRELLIS ON DECK 5 DICTATE THE TRIP. BUT OVERALL THANKS TO THE TUSCAN GRILL TEAM WITH ALEX AT THE LEAD WE SPENT 3 WONDERFUL EVENINGS THERE. SHORE EXCURSIONS WERE DONE WELL AND WE HAD A FAB SAIL AWAY PARTY SO KUDOS TO THAT STAFF PORTS OF CALL WERE GOOD, DID SALSA SALSA MARGARITA WITH SOME OF OUR GROUP AND IT WAS TRULY TERRIFFIC. LAUGHED AND TRIED TO LEARN HOW TO DANCE. SPENT A WONDERFUL DAY IN KEY WEST, TOOK THE TROLLY AROUND AND IT WAS SUCH A BEAUTIFUL DAY WE WALKED UP AND DOWN DUVAL STREET. WATCHED THE PEOPLE GO BY FROM MARGARITAVILLE... WITH A MARGARITA OF OF COURSE FUN TIME HAD BY ALL. IT WAS A SHORT BUT FUN TIME Read Less
Sail Date: March 2019
We sailed on another Celebrity ship in December and couldn't believe the marked difference in Infinity. Infinity is outdated and desperately needs a refresh. We ate in every restaurant and the steaks and tuna were always overcooked, ... Read More
We sailed on another Celebrity ship in December and couldn't believe the marked difference in Infinity. Infinity is outdated and desperately needs a refresh. We ate in every restaurant and the steaks and tuna were always overcooked, despite ordering rare (except for Sushi on 5). On our prior trip, the specialty restaurants and servers were amazing and well worth the surcharge. We wasted so much money on poor service and subpar food. It was extremely disappointing. Luminae was great but the others were need some fine tuning. We were definitely disappointed. The entertainment wasn't anywhere close to the Equinox either. The rooms were outdated and need a refresh in a bad way. I feel as though we wasted a ton of money on this cruise. Tuscan Grille was terrible too. The fried calamari was cold and the server actually said, "oh, you want it hot?". It was crazy sad and by then we'd just given up. So disappointing. Read Less
8 Helpful Votes
Sail Date: January 2019
We scheduled a charter music trip and the charter company is using the Infinity for the entertainment spaces available. I can understand that. We have sailed on Windstar, Royal Caribbean, and Carnival. This ship by far had the worst ... Read More
We scheduled a charter music trip and the charter company is using the Infinity for the entertainment spaces available. I can understand that. We have sailed on Windstar, Royal Caribbean, and Carnival. This ship by far had the worst food selection and service of any. The Trellis dining room served several meals that were basically inedible. I was served the wrong steak at one meal and the server disappeared immediately without checking food quality. My wife had a steak and called it “old meat” that should have not been selected. My chicken was dry and tasteless. Some of the food came out so quickly that we knew they were under a warmer for awhile. A few meals were good. The ship is dated and sorely in need of refurb which is supposed to happen late in 2020. The carpets are worn but at least the pool areas seem to be nicely kept. The indoor pool is a nice touch. Our cabin (7081) was OK, but we noticed some of the bed linens were dirty and there were loose tiles in the shower. The cabin attendant said they could not fix the tile because it took 6 hours to set. We offered to work with them but to no avail. We are booking the same room next year and I bet the tiles will still be loose! If it weren’t for the charter company using this boat, I’d probably not sail on Celebrity again just due to the food quality and poor dining room service. Read Less
3 Helpful Votes
Sail Date: January 2019
My husband and I, along with 7 other couples booked this trip last minute to enjoy a "boat ride" basically - we really had no desire to see Cozumel or Key West again, but loved 2 sea days on a 5 day journey and we love using the ... Read More
My husband and I, along with 7 other couples booked this trip last minute to enjoy a "boat ride" basically - we really had no desire to see Cozumel or Key West again, but loved 2 sea days on a 5 day journey and we love using the ship. Unfortunately The Infinity needs refurbished NOW. I will start by saying - the staff made our journey exceptional, thankfully! Or we would have been bummed for 5 days straight. Upon arrival ( we all booked royal suites, as well as both the presidential suites and the family larger rooms in the rear of the ship. Getting on board as a suite guest was very easy and no issue - upon arrival we had lunch at Luminea which was fantastic. Then we got to our room. ( now I am the person that takes lysol wipes and cleans everything in the room upon arrival! ) but the Royal Suite was run down - cabinets scratched and marked up, mirrors dirty, the balcony rough and furniture showing rips in fabrics, etc - floor was very dirty. Hot Tub on balcony was filthy - Bathroom seemed pretty clean! The main issue was NO privacy on a Royal Suite balcony - they extend out midship and the show ship can watch you - we were pretty upset about this to be honest. How can you use your hot tub without flashing the guests? Learned a lesson to always ask to look at your room first which one of the managers said you can request in the future! Good to know! Our butler was so accommodating and friendly - always answered our call quick - and the manager and staff at Luminae ( suite dining room ) were just exceptional. Also the manager Wim at Michaels Lounge was over the top nice and helpful. The spa? Well... it's a joke. Don't do the Persian Garden - it's now what you see in the brochure on the solstice classes - we did not tour the spa prior buying ( you should always do this I have learned ) The massages were very good though - and hair salon. Just not a really nice spa area to relax. We are use to Neptune Suites on Holland America - and they had more suite amenities in my opinion. Like a Bose speaker that is wireless to play music - as well as coffee makers in room, The refrigerator in our room never got drinks cold - and the TV's were worn out - and no selection of shows or movies to watch - HA has Planet Earth and Netflix style series which made our other journeys fun when we wanted to settle in early for the night - or a rainy afternoon. The Michaels Lounge is located so far from the suites which If felt odd too. Not the end of the world...but just a note, HA Neptune Lounge is located on a floor with actual suites - so you could easily grab your coffee in the mornings - Just a note too = even our friends with the presidential suites had poor working hot tubs, etc - but in general these rooms were very nice and being in the rear was great to lay out , etc also had privacy ! We would have wine/ appetizers brought to their balconies and hosted our own cocktail hours which was fun. Other silly things that irked me ... no beach towels waiting for you in room ( had to always ask ) and always had to ask for toiletries. The shopping on the ship was not good - no real variety or interesting stores - But the entertainment on the ship was over the top - and the music midship was always hopping and upbeat - Martini Bar always the fun hang out - The Deck 12 retreat area was very nice too. One other strange thing that I felt tacky - the art in the stairwell niches were cheesy - tiny and not impressive. They could fix this easy. The casino was hopping and had great staff - The pool area though - thasotherapy pool was dirty and water features not working, etc The Captains lunch and bridge tour for suite guests was very nice - and I got to speak with the guest relations director, which really gave me great advice for future cruises and info. The staff on this ship is just spectacular - it made our trip.... and will convince me to look at another journey with Celebrity - just on a cleaner newer ship next time - fingers crossed the staff is same on all ships!! Read Less
3 Helpful Votes
Sail Date: January 2019
Starting at the beginning, the boarding process was the worst I have encountered. Nearly an hour in line for Select passengers, then a very long hike up several ramps with no help for physically challenged people. Then to make matter worse ... Read More
Starting at the beginning, the boarding process was the worst I have encountered. Nearly an hour in line for Select passengers, then a very long hike up several ramps with no help for physically challenged people. Then to make matter worse the rooms weren't ready, I didn't know that still happened. The food is certainly good and a cut above some other lines we have been on. The service is also very good. The pool deck is very crowded on sea days but manageable. Our cabin was small, (window cabin) but nice and well appointed. Some linens and towels were torn. The TV service is terrible, keeps freezing and pausing. The food in the main dinning room is excellent as is the Tucson Grill. De-boarding was also difficult, again three ramps, basically walking the length of the ship several times before seeing your bags, again NO help for physically challenged. Read Less
5 Helpful Votes
Sail Date: January 2019
My childhood friend and I did a January five day cruise on Celebrity Infinity and were very disappointed. I have been on four Celebrity cruises, and this was my friend’s first on X. First the good...We were in a Concierge cabin on Deck ... Read More
My childhood friend and I did a January five day cruise on Celebrity Infinity and were very disappointed. I have been on four Celebrity cruises, and this was my friend’s first on X. First the good...We were in a Concierge cabin on Deck 8, and it was in a very good location. The entertainment was great. Our one meal in Tuscan Grille was exceptional in every way. Now the bad...Our best meals in the main dining room were mediocre, and a couple were barely acceptable. The pool experience was terrible. We tried both sea days mid-morning to find a lounger by the pool, but were unable to. We tried to eat one lunch at the grill by the pool, but there were no tables and chairs. There are far too many passengers than there are spaces for them in the pool area. It’s no secret that people get to the pool in the very early mornings to reserve pool loungers, even though they may only spend an hour there. That should not be allowed and should be monitored by the pool personnel. There was a damp feeling all over the ship. We met two couples who had water leaking from their ceiling and getting into their carpet in their cabins. I am allergic to mold, and my asthma flared up about half the trip. The ship is run down and is in dire need of some TLC. I have cruised on five different cruise lines, and this was, by far, the worst. We have always had great experiences on Celebrity, but we might try another cruise line next time. Read Less
2 Helpful Votes
Sail Date: December 2018
Pros: I love Celebrity cruise lines. Clean and well-maintained ships, superb service, great food, and a no smoking casino. Cons: (on my recent Infinity cruise): Limited music venues. This is the first cruise I have been on in quite a ... Read More
Pros: I love Celebrity cruise lines. Clean and well-maintained ships, superb service, great food, and a no smoking casino. Cons: (on my recent Infinity cruise): Limited music venues. This is the first cruise I have been on in quite a while I was disappointed in the live band and music choices. Very limited variety, no piano bar, not oldies music at all! Made for somewhat of a boring and disappointing cruise, to be honest. On my previous 2 cruises (Carnival), Awesome live band playing 60s and 70s music, but they often played in the casino which was so smoke filled my wife couldn't even bear to walk by it, let alone sit and listen to the band or dance. Also our specialty dining experience in the Tuscan Restaurant was a complete disappointment. Paper thin steaks, bland sides, and extremely slow service. Next time we will pass on the Tuscan Restaurant. A $90 we would love to have back. Read Less
2 Helpful Votes
Sail Date: December 2018
So we have been on Infinity before on a trip to Alaska and I do like the ship for its size but it is showing wear and tear. And I overheard alot of people complaining about some conditions, worn wood handrails, carpeting, paint and such... ... Read More
So we have been on Infinity before on a trip to Alaska and I do like the ship for its size but it is showing wear and tear. And I overheard alot of people complaining about some conditions, worn wood handrails, carpeting, paint and such... but seriously that really does not bother me for the price we paid for the cruise. Yes the new ships are way more updated but then lower your expectations if you want to sail on the Infinity or this itinerary. My biggest issue is the disparity in the bar service. For example, we had a drink at the Cellar Masters bar and the servers were incredibly attentive...asked what our preferences were for a wine choice and even made a better selection for us to try. We did have the Premium Beverage Package so we could choose the higher $ wines and cocktails. Now lets talk about the Martini Bar....the servers never once looked anyone in the eye. We quickly learned that you had to lean over the ice top bar and wave your room card to get their attention. This was not just us...many people complained. Same for several of the pool bars. I stood near several people who were there before me and completely ignored. Many asked for a particular drink only to be told we cant make that. Never experienced something like this on a Celebrity cruise before. So you had to learn where to go for a drink. For Dining we ate in Qsine and Blu...both fantastic food and the service was wonderful. The servers were exceptional. What was a little disconcerning was the price of the specialty dining. Qsine was $55.00 per person, Tuscan Grille was $65.00 per person, there was a special 'crab shack' lunch one day and that was $45.00 per person. Now being from New York City, I am accustomed to these prices but I do feel they are a little excessive for a cruise of this type. We did get an onboard credit so it covered Qsine. The entertainment was good..comedian one night, a broadway medley another. We did not get off at Key West since we have been there before. Did go to Atlantis which was nice but quite expensive for 5 hours. Its basically a very big waterpark..so the kids will love it. All in all it was a fine cruise, but I have been on many Celebrity cruises before and do not remember being nickled and dimed as much as I was on this cruise. I do recommend upgrading to the Premium Beverage Package and if you get a onboard credit..use it for the specialty restaurants....not the shore excursions. Read Less
4 Helpful Votes
Sail Date: December 2018
We are elite members on Celebrity. We finally convinced 2 couples to try a cruise and join us, so we thought a 5 night cruise would be a great introduction. We booked A2-- cabins 1104, 1106, and 1108. Knowing the amenities you are ... Read More
We are elite members on Celebrity. We finally convinced 2 couples to try a cruise and join us, so we thought a 5 night cruise would be a great introduction. We booked A2-- cabins 1104, 1106, and 1108. Knowing the amenities you are supposed to receive, I did not pack my usual shampoo, cream rinse, Q-tips, cotton balls, shower cap, etc. The amenities were not the upgrades, and I had to ask and wait 2 full days for some. Our slippers and tote bag were not received until day 3, and that was after heading down to guest services multiple times. One of the cabins did not have robes upon embarkation. They were received the following day. There was no bottle of wine awaiting us either -- found out later after speaking with the supervisor of guest services that you need to ask to have it delivered. We have been in Aqua class before -- if they change how things are done, they really need to communicate. We had really talked up Celebrity, especially Aqua class, to our friends, and frankly, I was a little embarrassed. Very disappointing. More about the cabin below. Embarkation was the quickest we have ever experienced, and we were on board the earliest ever. The food and service at Blu was amazing. Cannot say enough good things about this restaurant -- it is worth booking Aqua class just to eat here. No need for a specialty restaurant. The buffet was very good for most breakfasts and lunches. We stopped by the comedy show on the first night but did not stay. He was so/so. We didn't go to any of the other shows. Overall, the ship was clean and service was good. Read Less
1 Helpful Vote
Sail Date: November 2018
We booked this cruise relatively late. We would have preferred Aqua Class or a Suite, but ended up in Concierge Class. The room was extremely worn but very well maintained. The room was overly small, but acceptable given the balcony. ... Read More
We booked this cruise relatively late. We would have preferred Aqua Class or a Suite, but ended up in Concierge Class. The room was extremely worn but very well maintained. The room was overly small, but acceptable given the balcony. Restaurant service was notoriously slow, but polite and the specialty restaurant not worth the money. We were pleased with the entertainment and the spa. The ports of call were generic and acceptable since we booked our excursions elsewhere. Embarkation was very good due to our class of service, but the disembarkation was a mess. Overall, we were pleased we went, but it was the worst or second worst of the 7 cruises we have taken. Embarkation and Disembarking Being in the Concierge Class allowed a smooth check-in experience, but departure was a mess since the ship was moved to a ONE DOOR port. Ouch, it was crowded getting off. As always, guest services is a long wait. The concierge class lunch was fantastic and I was able to spend our departure day at the pool since I brought my suit in my carryon. The bags were barely delivered prior to dinner. Disembarkation bags were well marked and easy to find. The departure lounge for Concierge class was nice. Food Thanksgiving was a nice meal. The rest was rather average. Luckily, my expectations were low. The preparation was good, but the selection and quality poor. The maitre’d was outstanding and got us our same table every night, as we did select dining. That is a nice perk in our room class. We missed Blu, as we dined on it frequently when on Celebrity Reflection. The Tuscan Grille was a huge waste of money. The service nice, but my ribeye steak was so thin I was embarrassed for the waiter who delivered it. In fact, I did not know they could cut steaks that thin. We only did the café for a snack, but it seemed to have a decent selection and excellent service. Dining room service was slow, but very good, polite and responded to all requests, albeit slow. Spa & Gym Since our cruise had lots of kids and seniors, the gym was never crowded and the spa was easy to get in. But, much of the equipment was broken. We did a total of 3 massages and my wife said hers was the best ever. Mine was one of the best. We are going to Thailand soon and asked for the two Thai therapists. They were wonderful. The Persian Garden is a joke and not nearly as good as the Solstice Class ships. Entertainment We never go for the entertainment, but were amazed at the quality. The two comedians were perfect. Each was first class. The Broadway tunes show the last night was fantastic and the aerial dancers blew us away. I thoroughly enjoyed hearing the string duet during our days at sea. Truly beautiful is the way to describe their music. Excursions I have learned to NEVER book these via the ship. Looking for vendors on Cruise Critic or TripAdvisor once again paid on and we had some wonderful excursions. As usual, overhearing the complaints from fellow passengers about ship managed excursions reminds me of my good decision. Read Less
3 Helpful Votes
Sail Date: November 2018
I’ve debated commenting on our cruise on the Infinity. Celebrity presents itself as a premium cruise line, which attracted us. Ultimately, the feeling was one of disappointment and cruisers should know about our experience. I’ve ... Read More
I’ve debated commenting on our cruise on the Infinity. Celebrity presents itself as a premium cruise line, which attracted us. Ultimately, the feeling was one of disappointment and cruisers should know about our experience. I’ve been thinking about what I expected and how Infinity failed to meet my expectations. I – we – expected a “premium” experience. What we didn’t realize is that the premium experience does not extend to non-suite passengers. Most cruise lines have a range of accommodations that cost more and provide more, but the feeling on Infinity was that those of us traveling in steerage (veranda, ocean view and inside staterooms), were the decidedly unequal to suite passengers. As Cruise Critic has pointed out, the so-called Select dining is in a Trellis dining room that became smaller – cramped is more accurate – to create a special dining spaces for suite passengers. Our table was eight inches from the next table, forcing the waiter to squeeze sideways between the tables. The one meal we ate in the Trellis restaurant was undistinguished, neither the veal nor the steak tender, the presentation heavy-handed. Making things worse, even before we finished eating, the sommelier tried to sell us wine/whiskey events the following day and encouraging us to sign up quickly so as not to lose out on the experience. (As it turned out, the best meals we had were outside on the fantail, which they call the Overview Bar, when we enjoyed meals from the cooked-to-order station inside. Chicken, fish, sirloin and ribeye were offered and cooked well. For that matter, two other stations – the poached egg station and the pasta station – provided consistently tasty dishes from limited menus.) The Tuscan Grill, on the other hand, was pretentious and the food again undistinguished. The filet mignon tough; the snapper, though, was tasty. The crab cake was delicious (that assessment from a native of Maryland, where crab cakes are considered high art). Over several years of cruising, I’ve developed a dislike for servers who think of themselves as the star of the dinner. In the Tuscan Grill, when I commented on something the server said, he asked me to let him continue his story. The room was attractive, the atmosphere pleasant, but the pretense and uneven food distracted from the experience. The crew were polite, accommodating and helpful. The live music was enjoyable, Expecting a “premium” experience, we did not consider staying in a suite. What we discovered in our veranda stateroom was worn furniture, linen that was threadbare and pillows that showed the effects of too many heads. On a ship that is otherwise beautiful and well-maintained, this was disappointing. On the Celebrity website, they boast about the changes they plan when they refurbish Infinity in November 2020 – more staterooms (which would reduce the public space?), more exclusive spaces for suite-class passengers and more high-end boutiques. Does that mean two more years of tired furniture and increasingly shabby linens, and even more disappointment for passengers who are looking forward to “luxury?” If so, it might be a good idea to push Infinity down the list of future trips until 2021, when all will be new again, even if there is less space and comfort for regular passengers. Or find another ship. Read Less
1 Helpful Vote
Sail Date: November 2018
I booked this cruise just to try out a 2nd Celebrity ship, however had I known this ship is not for kids or a young crowd I would of never booked it. This ship is definitely not for children my kids were bored the entire time. The arcade ... Read More
I booked this cruise just to try out a 2nd Celebrity ship, however had I known this ship is not for kids or a young crowd I would of never booked it. This ship is definitely not for children my kids were bored the entire time. The arcade has about 4 games that are from the 80's. The teen camp was dead, as a matter of fact I dropped off my daughter to hang out with another girl and the camp associate left them alone and told them that she had an emergency and that as long as they didn't burn the room or kill themselves that they would be fine...really!!!???. They had 0 comedy shows on board like what cruise ship does that???? All the shows except for one were horrible. The only one that was okay and the performer actually made me laugh was an impressionist. We only went to the main dining room one. Our table was in the middle of everything and we just felt more comfortable eating at a more private table so we decided not to go back and just enjoy the buffet for all of our meals. The buffet is good the problem is they served the same food every night with the exception of maybe a few stations that had kabobs, empanadas,and cuban sandwiches but every night you had an Asian station, pizza of course which the lady at the station was so rude!. You also had the grill in the back that always had chicken and steaks. Our room steward was amazing! Not only did she replace towels, the garbage and made beds but she actually organized everything like shoes, hairbrushes, clothes....I've never had anyone do that in any of our cruises. The director Luigi seems like a fun guy but my goodness I wanted to have the chance to tell him they need to change the entertainment on that ship. They only had 2 shows a night! That's it nothing else! I will definitely not recommend for any of my family or friends to go on this ship with a younger crowd this ship caters to a very much older crowd. This is a great ship for anyone who just wants to get away and relax and not have any fun! Read Less
5 Helpful Votes
Sail Date: November 2018
We chose this cruise because it was 5 nights and fitted in with our plans perfectly. Also Celebrity had been recommended to us by neighbours as being a little more "upscale" than Royal Caribbean, NCL, MSC and P&O, and ... Read More
We chose this cruise because it was 5 nights and fitted in with our plans perfectly. Also Celebrity had been recommended to us by neighbours as being a little more "upscale" than Royal Caribbean, NCL, MSC and P&O, and probably similar to Cunard. After 27 cruises mostly on MSC, NCL and RC this was the 1st time on Celebrity and we were excited about getting on the ship, particularly as we had purchased the premium drinks package! Embarkation was smooth and relaxed; we'd flown in from London a couple of days before and had had a great time in Fort Lauderdale so we were chilled anyway. We walked around the ship and were very impressed generally with the state of the ship - some of the previous reviews I'd read gave the impression that it was practically rusting away with just flaky paint and faded wood holding it together! Not true at all, the odd sign here and there that it is a sea going vessel and has been for many years! The deck areas were clean and the inside areas were fresh and the ship looked well maintained. We then went to the buffet for a snack and a drink, and that was fine - clearly a bit hectic as it was embarkation day but we managed to find a table without any problem. After the announcement that staterooms were ready we went to ours (9000) and were greeted by Jan, our cabin attendant. He was very friendly and proved to be an excellent attendant for the whole of the cruise, always keeping our stateroom immaculate. A big thank you to him. The cabin itself was impressive - an ocean view but with a sofa and an additional table and two comfortable chairs. Beds were great too. Food in the buffet was generally good however the choice was more limited than we are used to, particularly on the second day - that was a sea day. Food in the evenings in the MDR, Trellis, ranged from good to excellent - the last 2 meals we had were outstanding - more about that later! Pool area was fun, liked the music and there were always plenty of beds, even on sea days, if not on the pool deck then overlooking the pool on deck 11. Gym was great too for a ship of this size - all the equipment worked, pity no dumbbells but the machines were fine. Nice changing facilities with a window overlooking the sea - even a sauna cabin with a window out to the ocean too! Although there were more older people on this cruise than we are used to, entertainment at night was surprisingly good - silent disco, dancing to recent and current hits and great atmosphere at the Martini bar, sometimes with DJ playing great club tunes! Probably stop short of saying it was a party ship (like MSC, NCL and RC can be) but great fun nevertheless and much livelier than we expected. We didn't go to any of the shows as they seemed unexciting - nothing on the description in the newsletter interested us - indeed most people we spoke to said they were poor. No major production-type shows that the other cruise lines offer. So why the 3 stars? Actually I would give 3 and a half if available - better than average but not very good. The main reasons for this was service, disappointment with the drinks package and the casino. Service was hit and miss throughout the ship, and apart from a few outstanding staff (I've already mentioned Jan, our cabin attendant) we were generally underwhelmed by service levels - the poorest of all the 28 cruises we have done. To get a drink you had to go to the bar as there seemed to be a lack of table servers, and no servers by the pool apart from the occasional mobile bar coming around. At the bars there were normally only 1 or 2 and rarely 3 servers, and service was generally not particularly welcoming, particularly when you have to stop their flow to ask what drinks are available as drinks menus are scarce! One main exception was at the Martini bar, where service was good - efficient and friendly. I don't particularly like Martinis but this was the best place to hang because of the ambience, service and music. Drinks service at the buffet was mostly functional at best and rude at worst, with one exception. Her name was Joselyn from the Dominican Republic - she was friendly and engaging, more like what we've come to expect on cruises, and very professional (she brought out the bottle of wine to show us what she was pouring) 1st class for a buffet. Thank you! Management at Celebrity should promote her to Service standards trainer! At dinner, the 1st 3 evenings were unremarkable (more on that next) however the 4th and 5th evenings were amazing - service was top notch and even the meals seemed to taste better - more like we were expecting from Celebrity. This was thanks to a brilliant team who served us (tables 214 and 215). Diogo, Yurii and Mercy - outstanding! A big thank you to them. For us the premium drinks package was a waste of money as the classic package would have served us well on this cruise and probably saved us a lot of frustration and disappointment. The 1st night at dinner I asked for a sparkling water (Perrier or San Pelegrino is included in the premium package) - we were told it was unavailable and just got plain water. Getting a glass of wine was then an ordeal, and not sure we got what we wanted. The main reason for upgrading the drinks package ($14 a day extra, per person) was because we enjoy quality wines - good luck with finding those! We were particularly looking forward to the Cellar Masters bar - that was a huge disappointment. First of all it was largely empty, zero atmosphere and with no resemblance at all to anything to do with fine wines - we expected to see décor with wine bottles, barrels etc to give it a bit of atmosphere. Again, finding a wine list was a task, and there were only 3 varieties of the wine we like on it. One was not available "Wente", we didn't like the other 2 much, although not sure they were what we asked for. The only other 2 customers had to wait whilst the barman disappeared to get us a suitable wine as it was not available in the "speciality" wine bar. What capped it all was that in such a prestigious sounding venue apart from once the wine was served in plastic "glasses"! One lady we met even brought a glass in from another bar because they only had plastic! We didn't spend long here, preferring the Martini bar. At least there we felt we were being served quality drinks even though we're not particularly keen on Martinis, and the service and atmosphere was fun. We are not big beer drinkers either, but at least we thought we could get Peronis or Coronas as we had the Premium package. However those brands were only available a couple of times so we decided to have water instead! The casino could have been fun, however the only low bet blackjack table was $10, a solitary single deck game! The other tables started at $15! Not sure who Celebrity think they have on board but we didn't see any serious gamblers, just fellow passengers wanting to have a bit of fun with the tables. The atmosphere in the casino was dull because these higher bet tables were nearly always empty! I do not see the logic of adhering to such a policy on a cruise, when surely if they had tables for $5, more passengers would play, there would be more of an atmosphere and the Casino would make more money than having empty $15 and $25 tables? Poor staff looked bored senseless too! In fact, the last 2 days they dropped the limit to $10 on one of the multi-deck tables and the table was full - even had to wait for a seat. Wake up Celebrity! Overall we did enjoy the cruise, weather was great, good 5 day itinerary and ship was nice, but not sure whether we will sail Celebrity again. I have written separately to Celebrity regarding my disappointment and frustration with the Premium package and am hoping for a positive response. Read Less
2 Helpful Votes
Sail Date: November 2018
Celebrity is my favorite line. However, infinity is showing its age. We had the best room attendant ever...wait staff were wonderful. Why a 3 rating? because we paid to eat at Tuscan Grill so we could have a nice quiet romantic evening and ... Read More
Celebrity is my favorite line. However, infinity is showing its age. We had the best room attendant ever...wait staff were wonderful. Why a 3 rating? because we paid to eat at Tuscan Grill so we could have a nice quiet romantic evening and 10 minutes after we were seated they sat a group of 17 women in the center of the restaurant. they were so loud the entire night. we complained and by the time the manager came over he offered to move us but we were at dessert besides the whole place was loud.(I actually did not have dessert cause I was sick by this time...but I didn't leave so my hubby could have his dessert) So all we got from the manager was a Sorry but nothing he could do. Yes there is, you should not have tables that big in the restaurant. you should have a separate room for large groups so they don't disturb the rest of us who are there to enjoy the food and ambiance and quiet. $90 down the drain! mentioned it to guest services too and they also said "sorry". very disappointed with the way we were treated, like they didn't care. I ended up with a huge headache and the tension in my body aggravated my shoulder problem and had to go right to my room and take some medication and go to bed. missed the show and the late night comedy... as far as I am concerned my 5 night cruise became a 4 night cruise. We are elite members been on over 20 cruises. started on carnival then we went to Royal Caribbean, tried Holland a couple times back to RC and then in 2010 we stepped on Celebrity and found our home...well, until this last cruise. My hubby is planning on taking me on a cruise for my 60th birthday in March...After this last cruise we may be moving to Princess. I understand that what happened was unfortunate, wasn't happy BUT the treatment we got was degrading. That really upsets me. Now on another note...we also went to Sushi on five one night and that was wonderful. We did not go to Le petit chef... We wanted to go to Q-sine but that is now gone. About our cabin...CC1 6136... we were a little disappointed...it just seemed kinda small. and the bathroom had a funky smell. even had our room attendant throw some bleach in the shower. you could see mold on the floor. I had some clorox wipes and really cleaned a lot of black from around the soap dish on the wall. did the best I could. The balcony however was big. Wish it had the canvas covering all of it but at least we were able to eat breakfast out there every day. The balcony floor need staining...it was very dry looking and the railing needs a lot of love too. The only entertainment we saw was a comedian one night which was great...wanted to make it back to see him the next night for late night comedy but as I said earlier was ill after our dinner at Tuscan Grill. we also listened to a female singer on the guitar in the bistro on five. She was wonderful...and we enjoyed hearing her around the ship. didn't do much else as we spent a lot of time on our balcony. Even sat out there in the middle of the night and enjoyed the stars. Our seas this whole trip were unusually calm. I never saw 1 white cap. was like being on a lake. and the stars at night were amazing. In a couple hours I think I saw 5 shooting stars. very magical. Embarkation and Debarkation both easy peasy. We always carry our luggage out. All in all, not sure I would do Infinity again...at least not until they go into dry dock and spruce her up majorly. When I do cruise celebrity again it will be the solstice class. though I may give Princess a try first? Still stings about the treatment from Tuscan and the Guest Relations. Read Less
1 Helpful Vote
Sail Date: November 2018
Benefits of Aqua Class advertised: Faster embarkation- about the same as everyone else when we boarded at 1 PM. Aromatherapy diffuser- it was totally empty our whole trip Blu dining room exclusivity- probably the only worthwhile ... Read More
Benefits of Aqua Class advertised: Faster embarkation- about the same as everyone else when we boarded at 1 PM. Aromatherapy diffuser- it was totally empty our whole trip Blu dining room exclusivity- probably the only worthwhile perk, freestyle dining with a more expansive menu. I expected better quality food though, like the specialty restaurants. Pillow Menu- Nope, they never heard of it when I asked the attendant. Sparkling wine- you have to request it. Persian spa access- 3 saunas to choose from, it was nice but only used it twice. personal spa concierge- Nope. No tour of the spa was offered, but if you ask they will give you one. Plush 100% cotton bathrobes, slippers and towels- had to request the robes. Welcome bottled water- two 12 oz. bottles only. Daily delivery of flavored tea- nope. Never happened. Celebrity's eXhaleTM bedding featuring the Cashmere Mattress- doubtful, that mattress was very hard. They do deliver a small plate of tapas each day which I liked. In the future I would have to compare the Concierge class with Aqua Class or Veranda costs. The shower size was helpful in our case but I would rather pay to do specialty dining than Blu if the costs are similar. Entertainment: typical broadway mashup/review which was decent. Glad they had a comic rather than a magic show. Third night singer/impersonator was more like a karaoke with a band. Dining: Blu was our preference for a two-top table every night and for breakfast. I wish it was available for lunch. The buffet had a nice asian section available every day. Read Less
1 Helpful Vote
Sail Date: October 2018
We choose this cruise as it was only for 4 day’s and fitted in with our kids half term holiday. However it being 4 day’s is what may have let it down? I think as it was just 4 day’s you had a different type of passenger cruising? ... Read More
We choose this cruise as it was only for 4 day’s and fitted in with our kids half term holiday. However it being 4 day’s is what may have let it down? I think as it was just 4 day’s you had a different type of passenger cruising? There were very few other children in the cruise but that wasn’t really and issue and I did realise before going there wouldn’t be a lot for the kids to do. They did enjoy themselves though and the family balcony cabin they had was great. The ship it’s self is quite old but I think that is onlybrelflected in the cabins and not the other areas of the ship. The pool was good and always plenty of chairs around. We only had one sea day and did avoid the sun deck as we knew it would be crazy busy. The dinning room service was excellent. The food was good but not always great. But the waiter we had was very good. We didn’t eat in any of the speciality restaurants. The noise in the main dinning room could be quite loud to enjoy much conversation sometimes. I found the oceanview grill, in my opinion, not great, very canteen like? And quite a lot of the same food just repeated? We stopped at Key West and Nassau, Bahamas. We enjoyed Key West and did the counch tour which we booked ourselves. However we really didn’t like Nassau. We had been here about 17 years ago and feel like it has really change (which of course it would have done in that amount of time) Would definitely avoid a cruise where it took you here. I had done some research and found that all the excursion (independent) where so expensive thought we would just walk around the town, but didn’t enjoy it much and my Mother went back to the ship after 20 mins of being in the town. Overall we had a great 3 day, made use of the drinks package and the the family ocean view room my husband had with the kids was a good size. I shared a Concierge cabin with my Mum and really don’t understand what we paid the extra for? I think because it was a shorter cruise found there were quite a few groups drinking etc. Didn’t bother us they were having a good time but not really the atmosphere we wanted. Everyone was VERY casually dressed, again not a massive big deal but personal preference is to be more dressy. I really thought Celebrity would be a step up from say Royal Caribbean but I didn’t find this. Maybe because it was 4 day cruise. I really thought (wrongly) Celebrity would be “posher”. Not the cruise lines fault but obviously my perception. We were in cabin 8168 Family Ocean view and Conceirge 8162. The ratings are for familynocean view Read Less
Sail Date: September 2018
This was our sixth and longest cruise. We’ve cruised Princess, MSC, Carnival and The Red Boat. This was our first cruise on Celebrity Infinity and probably our last. We cruised with three other couples and chose Celebrity primarily ... Read More
This was our sixth and longest cruise. We’ve cruised Princess, MSC, Carnival and The Red Boat. This was our first cruise on Celebrity Infinity and probably our last. We cruised with three other couples and chose Celebrity primarily based on the transit of the Panama Canal destination and sailing date. None of us sailed Celebrity before. We also used an agent who books with Celebrity and booked the cruise almost a year in advance. Two couples had ocean view cabins, one the 2nd deck and the other on the 8th deck. Two of us had veranda cabins, 2A both on the 7th deck. I might add I’ve read other reviews for this cruise line and ship, so I will try not to repeat a lot here found in those reviews. We found the cabins to be comfortable and accommodating. Space and furniture were comparable to the other cruises we sailed. The TV programming was good and offered a lot of variety programming. Cabin service was excellent mainly because of the hardworking attendant who performed well beyond our expectations and experience on previous cruises. We left an additional tip and identified his efforts to cruise management. We found the restaurants and food to be good to excellent but mostly excellent as most cruisers expect. We ate in open seating in the main dinning room for most evening meals and were seated at several different table locations. Service varied between the different locations but was generally good but slow between courses. The longest time between courses was15 minutes. Generally we enjoyed the menus, but Celebrity did not perform above other cruise line meals we’ve had. We also ate a few times in the specialty restaurants- three times at Tuscan Grill and once at Le Petit Chef. Food was good and service excellent. Le Petit Chef animation was unique and entertaining. None of the specialty restaurants were anywhere near full when we attended. We booked prior to the cruise and should have waited until we were onboard to take advantage of the last-minute discounts. The buffet was a buffet. Plenty of variety and some unique specials if you were lucky to find them. As is common on most cruise ships, the buffet was crowded especially at breakfast and lunch. The buffet was named Ocean View and lived up to its name, with plenty of window seating and a nice outdoor seating area on the stern. Other snack areas were adequate but nothing special. The gelato place was costly, but good. The table service at the bars was almost nonexistent and very slow when available. We like cruises for the destinations, food, entertainment, onboard activities and excursions. For us the Celebrity Infinity scored no better than other cruise lines in the food and excursions categories, and below standard in the in the entertainment and onboard activities categories. The Panama Canal transit was exceptional though and I would rate it as good, if not better, than visiting Glacier Bay in Alaska. Bill Fall’s lectures and personal stories with the canal were outstanding and made the cruise very worthwhile. One deficiency was his narration could hardly be heard on the ship’s outside speaker system and while transiting the canal most people were outdoors. We used Celebrity excursions at every port and found them to be varied, interesting and worth the cost. On ship activities were lacking especially towards the end of the cruise when everything was familiar. We also found shopping to be mostly high-end tax-free type merchandise. Not a lot of variety for lower scale items on a regular basis. Our biggest disappointment was with the entertainment. The major problem was with the amplification system in the beautiful theater. It was much too loud, more suited to an arena rock show. The house band was good, but they were over amplified so much you couldn’t hear or understand performer’s voices. There were some exceptions to this, but they were very few. One of the members of our party would get headaches lasting several hours after these shows. I wore earplugs for all the musical performances, except for the first. I felt sorry for the ship’s in-house company who performed admirably for the three major in-house shows. The dancing was excellent and obviously required much talent and energy. There were no ship’s officers present (that we saw) during any of the performances except for the next to last night. I mentioned the sound situation to him and the sound seemed better, but still loud, for the last performance. (I might add I have10 years’ experience as the technical manager for a college performing arts center.) The entertainment lacked variety with a heavy focus on vocalists and rock music. There were two excellent comedians. I don’t usually like comedians much primarily because I don’t find adult or political humor entertaining, but the two comedians during this cruise were outstanding and avoided both topics. One final thought. We found the Celebrity web site just plain awful. It was slow, difficult to use, lacked important information and much of what information you could find was outdated, especially excursion information. So, the bottom line is we found Celebrity Infinity was not any better than any of the competitor cruise lines we’ve been on and deficient in several areas’ important to us Read Less
7 Helpful Votes
Sail Date: September 2018
This was our 6th cruise on Infinity and our 33rd on Celebrity (66 total). We love the size of this ship but it is definitely in need of a refurbishment. Rusted railings, paint on glass balcony walls, etc. Balcony doors were hard to ... Read More
This was our 6th cruise on Infinity and our 33rd on Celebrity (66 total). We love the size of this ship but it is definitely in need of a refurbishment. Rusted railings, paint on glass balcony walls, etc. Balcony doors were hard to open and close on a number of the cabins. If you complained, they were promptly fixed. Food was mediocre (except for the hamburger grill), number of servers in bars was inadequate --they tried hard and were very pleasant but about 50% of the time we had to go to the bar ourselves to get a drink! Guess that is one way they make the drink package affordable for the company! Could not believe they ran out of club soda, and bud light early on in the cruise. They did pick up a few more eventually but the supply lasted less than two days! They also ran out of iceberg lettuce, romaine lettuce, escargot, bar chardonnay, etc. On a 15 day cruise with this many ports, I have trouble believing they could not have reprovisioned the ship at one of our stops -- We did miss Puenta arenas but that was followed up by a stop in Colon and Cartegena.(note : most of our cruises are 14 days) The cruise staff as always was very personable and helpful. Great Captain;s club hostess. Entertainment was better than usual. December 63 vocal group was fantastic and the comedians were all very good. Now for the stops if you like Mexican resorts that those two stops were great. For us, we never need to go back., In Guatemala, we took the trip to Cuidad Antigua, the old capitol city and it is a delight. Cartegena is a gorgeous Spanish colonial city but it was so hot we really were not able to enjoy it. Anyone thinking of taking this cruise in September, keep in mind that it may be incredibly hot! While we had a good time as we were traveling with friends, we were disappointed. Overall this was the poorest Celebrity cruise we have been on in a long time! Read Less
2 Helpful Votes
Sail Date: September 2018
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of ... Read More
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly. Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that? On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package. We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas. Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.). Read Less
5 Helpful Votes
Sail Date: August 2018
This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy ... Read More
This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy airport to navigate. But as to the ship, and Celebrity, I will not repeat on the Infinity and am now hesitant about Celebrity for food and beverage defects which are probably across the line. The crew (waiters, stewards) were all very nice except one lady in Guest Services. Also, after three Alaska cruises, Princess’ Alaska cruises still have much better timing as for as ports, e.g. much longer hours in port. The Infinity is the perfect size, by today’s standards a 2,500 passenger ship is medium/small. To me, I never felt crowded, plenty of empty space to be alone, not pushed, can relax, and easy to get on and off the ship. This cruise did not seem near capacity, maybe 2,000 passengers on this trip; I have no idea but it was not crowded. Nothing was every busy except the top of the ship when we were at Hubbard Glacier. We spent a lot of quality time at the Hubbard and the weather was perfect. They also had a brilliant scientist on board, Milo, who was fun to listen to. From what I could tell the kids club was very good and fun for the kids. My Cabin: The cabin is large and the built in drawers, deck, closet were great. I had a balcony Concierge class on deck 8 midship which was very convenient. The cabins are a nice size, closet big, cabinet space ample. The beds are very narrow. The wall opposite the bed was floor to ceiling mirrors which may be fun for certain people ;) The balcony was very nice and well maintained. It also had two clean chairs and a table. The bathroom had a handheld shower which was nice, but the bathroom also had a strong mildew odor. I saw the vinyl flooring in the shower and by the sink had two rips in it and the water was flowing under. I told the cabin steward but it was never fixed. I did not like that the only electrical plug is on the desk near the balcony window and no plug in the bathroom for the hair dryer. The drape on the sliding balcony door was NOT black out and we saw the light clearly shining through the drape. That was a first as other ships are pitch black when the drape is closed. Ship Aesthetics/Artwork: The ships artwork on Infinity are a joke. Tiny 3D Printed figurines from 15 years ago. The ships colors are brown, brown, black, brown and brown. Aesthetically the Infinity is standard old fashioned boring (similar to Holland America). Nothing exciting like Carnival or modern Zen chic like the Celebrity Reflection which is my favorite ship of all time. The Food/Beverages Very Disappointing: Celebrity food is no longer spectacular; it is now average. The food in the main dining room is basic, cruise food. Nothing stood out as artfully placed on the plate, the same breadsticks and plain French bread, a couple times a brown bread. Everyday they made a big deal about whipped butter and some other bread topping like hummus or something else. The bread spreads they can skip, improve the bread and improve the other parts of the meal. The fish entrees and appetizers were dull. I was mostly irked that the waiter said we had real Alaskan salmon, which I thought meant wild, but I’m 98% sure the fish served was farm raised (light pink in color). Also, the entire ship does not seem to care about cocktails. The cocktail menus are difficult to find even in the bars. And, it’s the same menu everywhere except the martini bar which does not accept the Classic Beverage Package $12 limit. More frustrating, the bartender said I don’t pay the difference between the $12 package and the $15 martini drink. I must pay for the entire $15! Also, the “cocktail of the day” while only $5, is also NOT included in the Classic Beverage Package! The Cocktail menu is essentially one page listing some basic cocktails and except for the martini bar. Also, none of the bartenders (except in the martini bar) made decent mixed drinks. Example, only the martini bar guys muddled the mint in a min mojito! If you are a cocktail drinker, go on Princess, Carnival or some other cruise line. They also have very few bartenders and cocktail waitresses. In the large bars often the only persons working, even at 9:00 pm, were two bartenders who also had to deliver the drinks! More on the Food: The food was meh. 5 years ago on Reflection the cuisine was the best I ever had in over 30 years of cruising. It was particularly disappointing that they used farm raised salmon in Alaska and not wild caught salmon. However, the filet mignon and similar beef cuts were perfect. We mostly ate in the main dining room, and the presentation was nothing special, the choices pretty boring. The buffet food was almost always cold and not appealing and the pizza blah. Again, look at the Princess pizza parlor which is excellent. The ice cream in the buffet area was usually icy not creamy. They do offer many no sugar ice creams if you need that. The “gelato” bar was better, but not worth $4 per serving. The coffee bar scores a 3 compared to the choices on Princess or Holland America coffee bars which are a 9. For a basic coffee or cappuccino fine. But they offer nothing unique and the execution was almost always sloppy. I liked the spa cafe on the pool deck except they charged $6 for a small smoothie! The Cake Deserts are too sweet: Celebrity needs some new desert recipes that are not 95% sugar. All of the cakes except for the chocolate sacher torte, tasted of biting into a sugar cube. They looked nice, but tasted like raw sugar. However, the cookies and macaroons were very good. Hints: The QSine Petit Chef is fun worth the extra $45 (first night discount) to pay for a specialty restaurant. Note, they pass out a flyer to save 20% the first night, but everyone pays the same $45 so that coupon was misleading. ☹ The gym equipment is excellent. I particularly liked the treadmills with a large tv, Bluetooth, etc. I was surprised they never had a trainer or gym person try to sell a package of classes because I and my athletic kids, would have signed up. Ship photos: They took very few photos of passengers which seems strange as thy are a good profit center at $25 a photo. We made it a point to pose for photos, but I felt it strange they were not pushing them nor pushing a package photo deal like most cruise lines. Spa: Very few people took advantage of the spa. They had a lot of specials, and I think if you asked for a $109 for 50 minute massage "special" even if not advertised they would give it to you. The Persian garden on this boat is NOT worth it, even if free. Internet: If needed, buy your Internet mid-way to two days before the end of your cruise for a discount. You don't need internet because the ports have good coverage. Also, the Infinity’s internet was spotty and often went out. It completely went out for everyone, including the Concierge guy, the day before the end of the cruise so we could not check in early with the airline. Premium drink upgrade $14 is worth it for the last 3-4 days of the cruise. The classic drink package included as a perk is OK but is irritating because you only get simple mixed drinks and beers. The classic drink package does NOT include martinis at the martini bar and the martini bar is the ONLY bar with professional bartenders who know how to mix a drink. And as stated above, you cannot pay the $3 for an upgrade per drink. Walking the deck: It was odd that there was NO promenade deck which allows you to walk the perimeter of the ship with a covered ceiling above. In Alaska, if it rained or was windy it would be nice to walk outside while semi covered. Also the top deck (above pool level) has a small walking/jogging track but it just goes around the pool area which is small. The outdoor large screen video played movies all day if you wanted to sit and freeze a little. Guest Services: We had an interior cabin across the hall from our balcony cabin. On every other ship when I had a similar set up we were able to encode our key cards for both rooms. Celebrity said they recently changed their computer system so could no longer do that or issue two keys. That was false. I went back and asked for another key and they gave me one and that key opened the door without cancelling the first key. It was also irritating that the ship did not sell post card postage. Crew: all crew were nice, most excellent. My friend in another cabin was upset when she asked for a hair dryer the first night and was told "I'm on break now when I'm done". But they need more bartenders and wait staff. Shore Excursions: Take advantage of the pre-cruise package prices. Book the online 3 excursion tour special at least 4 days before the ship sails to get some good discounts. No excursion discounts are offered on board. On shore excursions except for Icy Point book at the pier and save money. For Icy Point just do the whale watch tour with the ship which was excellent. You can also use a web site like https://www.shoreexcursionsgroup.com/v/a/costco/ Example, at the dock I paid $300/per person (Celebrity charges $449) for the Juneau Helicopter Herbert Glacier tour the dock company was http://www.panhandleexcursions.com/ . where you land on the glacier and walk around for 30-40 minutes for $300 each. Just so you know, this company on the pier books with the helicopter company https://www.coastalhelicopters.com/ which you can also directly book with. As it turned out, we went to Herbert glacier and the weather was perfectly clear, the cruise people went to Mendenhall because they use another company and it was foggy so they had their trips cancelled! Always bargain with the people on the dock selling excursions. The lovely girl who booked our helicopter tour also gave us (4 persons) a private free ride to the Mendenhall glacier, she hung out for 1.5 hours so we could walk around and explore for free! I tipped her a $100 which still saved us $100. In Ketchikan don't be afraid to walk down the dock to the excursion shacks down the road. The vendors raise their prices for the tourists just off the boat. If you go to a dock where the prior ship arrived a couple hours earlier you can get a better deal. Also, the guys selling walk in their private property wooden elevated board walk and see bears are jerks. I had a very good time, but I always enjoy cruises no matter what happens and realize no cruise is perfect. I have taken three Alaskan cruises, two with Princess and this one with Celebrity. Princess has by far the best itineraries for Alaska; "best" is based upon the length of time in port and the hours spent in port (e.g. afternoon hours in Alaska are drier and sunnier than the first half of the day.) I choose Celebrity because 5 years ago on the Celebrity Reflection I experienced the best cruising of my life. But I won’t go on the Infinity again, and probably not with Celebrity because the food/cocktail issues are likely systemwide. Read Less
2 Helpful Votes
Sail Date: August 2018
We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our ... Read More
We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our day in Ketchikan on this trip but nothing we do about that. We booked all of our excursions ourselves instead of through cruise line which worked our well and was less expensive than utilizing cruise line. Research via trip advisor for things to do. We we did wildlife and whale watching as well as Misty Fjords on a float plane. The plane excursion was great. Trip to mindenhall glacier and national park was very good. Food was disappointing except for the Ocean Blue Cafe. Best bets is to get food to order at the cafe. You can do this at breakfast and lunch. Trellis dining room was okay but nothing to write home about. Our best meal was at Tuscan but 90 dollar upcharge. Entertainment was okay. One good comedian, good Elton John Tribute and decent cast shows. The waiters and servers were very personable and good. Jorge was very good at the Trellis. Trip to Hubbard glacier was great even in wet weather. Rooms were okay, decent shower, uncomfortable bed and pillows and limited closet space. Furnishings were dated. Would I cruise Celebrity again? Very doubtful, it was less than expected. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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