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6 Helpful Votes
Sail Date: December 2016
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was ... Read More
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! We participated in many shipboard activities and this added to our fun experience. We were fortunate to have almost perfect weather, with rain at night and sun during the day. The entertainment was terrific, we went to a show every night, and enjoyed them all. The ports we visited were all interesting....and we went on excursions at each port and enjoyed them all. We met lovely people on board, were seated at a great table and enjoyed our dining experience. I would highly recommend this itinerary to others & have already done so. Wonderful memories were made on this cruise. Read Less
2 Helpful Votes
Sail Date: December 2016
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. ... Read More
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. We loved Bill Fall, Mickey Live and Dr Sherry. The only negative on entertainment was scheduling. We would have loved music more around the pool and more venues before dinner. The ports were great. We appreciated how celebrity would shuttle you to the center of town as it could be dangerous which was the case and many other cities. The celebrity excursions were hit in this. We left ours in Cologne Panama and it was a good dad considering we were out most of the day. Others had issues with the excursions and had to fight to get refunds from the excursions do not go as planned. Overall we thought the excursions were expensive for what you were actually getting. We recommend getting excursions on your own. Read Less
11 Helpful Votes
Sail Date: December 2016
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to ... Read More
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to date at the Solstice Class of ships that Celebrity offers. The overall cruise was outstanding, the service,entertainment and cleanliness was top notch. It would have added to the cruise experience if Celebrity brought back music and entertainment in between the early and late seating's in the main areas of the ship. The Beyond the Podium series of lectures with Bill Fall and MickeyLive were excellent! Interesting and educational. Great way to spend an hour or two during the sea days. I have been on a number of Celebrity Cruises and I believe along with many of my ship mates that the entertainment on board was fantastic. The right combination of different acts, that were very entertaining. The food on board was adequate, about what you would expect on a cruise. I booked my own excursions and was very satisfied with the results for each port. The Ports for the most part were interesting especially Colon, where we took a tour of the Rainforest, the Canal, and other interesting sights in the area. The historic area of Cartagena was worthwhile and interesting. Manta, Equador not a highlight stop for this cruise. I enjoyed Arica Chile and the last stop of Valapariso. All in all a worthwhile cruise, and one I would HIGHLY recommend Read Less
5 Helpful Votes
Sail Date: December 2016
Perfect restaurant BLUE with excellent food and with the beverage package was every day a pleasure to go for dinner. The service was excellent and the selections on the menu was perfect. The Expresso at the Bacci was greate ... Read More
Perfect restaurant BLUE with excellent food and with the beverage package was every day a pleasure to go for dinner. The service was excellent and the selections on the menu was perfect. The Expresso at the Bacci was greate Stateroom was perfect, clean and in perfect conditions Also the SPA with the Aqua class was perfect, clean and easy to use. It was quite and perfect to relax Internet it's a shame for over US$300. Do not recommend to use the internet package. to access to my E-mail, I had to login 3 to 4 times, to see my E-mails it was so slow, that my online banking didn't accept the entry and access. They should not offer Internet for this price. If the internet is free, I can accept the speed, but paying so much money, it's abuse All in all it was a good cruse. We had fun Read Less
3 Helpful Votes
Sail Date: December 2016
Third Celebrity cruise (NZ andOz, Med) but first on Millennium class ship. Infinity is 15 years old, and needs some TLC. Externally looks tired, facilities good and similar to solstice class, staff excellent as always. Exception being ... Read More
Third Celebrity cruise (NZ andOz, Med) but first on Millennium class ship. Infinity is 15 years old, and needs some TLC. Externally looks tired, facilities good and similar to solstice class, staff excellent as always. Exception being the perfumed garden which is in an internal area, no soothing views, and noise from deck above intrusive to the intended serene atmosphere. Trips expensive via Celebrity and not all well organised or value, so try to book/arrange your own. Wifi a rip off as with all the ships, and not so easy to find ashore (even McDonald's let us down!) most ports are commercial so expect to see a lot of containers. Purpose was to go thru the canal, which was great. The embarkation at Fort Lauderdale was very poorly organised. Long lines, degree of chaos and departure delayed as luggage not loaded in time, we waited from 14:00 to 18:15 for ours, and had to chase them. This is their business so,should run like clockwork. However, disembarkation at Valparaiso quick and efficient, would expect the other way around. Dining in Blu excellent and quickly felt really welcomed by great staff team. Shows good, and the entertainment director good value, even tho he's from Argentina! Would travel with celebrity again, but not on Infinity unless only option ( which for some Alaskan cruises, sadly it is) Read Less
3 Helpful Votes
Sail Date: November 2016
Cabin 7062 Verandah We chose this ship for the Panama Canal and traveled with family (four adults and two children ages 6 an 11). We were able to have two adult rooms next to one another and the boys' room right across the hall. ... Read More
Cabin 7062 Verandah We chose this ship for the Panama Canal and traveled with family (four adults and two children ages 6 an 11). We were able to have two adult rooms next to one another and the boys' room right across the hall. There were only 12 children on board but the Fun Factory did an amazing job with both boys despite the age differences. There were several kids and parent (and/or grandparent) activities which made it great for all of us to feel included as a family. The six year old chose to stay and eat there for dinner several times. The Canal Experience was wonderful. We spent most of the day on the balcony while the TV carried a running live narration by one of the officers. I had done a Panama Canal cruise that navigated only part of the Canal, turned around in Gatun Lake and then returned through the same locks about 15 years ago. This was 100 times better and I learned so much more about the history and enjoyed the trip so much more. We thoroughly enjoyed all of our excursions in Cabo (Todo Santos), Guatemala (the Mayan ruins), Costa Rica (Puntarenas and the Soaz Volcano) although long buses navigating through tiny village streets was sometimes quite harrowing. But the best of all was the Dolphin Swim in Puerta Vallarta. We (grandparents) took the two boys and it was very up close and personal and included a lot of experiences with the Dolphins. We all loved it. Food in the dining room was quite good and even excellent at times. Service not so much the first few days. We had a brand new waiter and a brand new assistant waiter but the Waiter Supervisor stepped in with training for the staff and very personal attention for all of us and it was perfect by the last week of the cruise. Food in the buffet was not good at all - much was overcooked and pretty bland so build your own salad became a lunch staple. Service, however, was excellent - the best I have found in all the 17 cruises I have taken. We especially liked the small, fairly intimate seating areas as opposed to the sea of people you find in many cruise buffets. We were gifted a specialty dinner in the Tuscan Grill by my daughter and while, the food was tasty (after getting three steaks before they got it right), it did not come close to the wonderful experiences we had in the Chops venue through RCCL. There were a number of lecturers on this cruise who gave some very interesting and informative presentations. Evening entertainment got high ratings from everyone we talked to, although we did not attend any. There was not a "Broadway" musical show among them. Our form of entertainment is talking with people so we did much more of that and enjoyed the mix of folks quite a lot. Incidentally, the photography folks were available but it was presented as an option and I never once felt hounded as I have so many times on other cruises. Another plus for us was that the entire ship was tastefully decorated for the holidays and it gave a festive feel every time we were in the public places. One odd thing we encountered was the stateroom numbering. Our room was 7062 and we were right next to my daughter and her husband who's room number was 7026. It caused some confusion for the room service folks for breakfast more than once. Embarkation and Debarkation were a nightmare. It took over an hour to get on the ship and our embarkation time had been changed from 11:30 to 1:30 because of a customs and immigration inspection. The scheduling change helped not a bit. The Debarkation was worse. It was two hours before we saw daylight. We are not looking forward to our next cruise through Ft. Lauderdale. I have never had to deal with such a mess before. Read Less
6 Helpful Votes
Sail Date: November 2016
My family of 4 decided to take this 16 day cruise to the Panama Canal mostly to show the kids a part of history (it was also a great excuse to take a 2 week cruise for Thanksgiving to relax and avoid family drama!!). This was our ... Read More
My family of 4 decided to take this 16 day cruise to the Panama Canal mostly to show the kids a part of history (it was also a great excuse to take a 2 week cruise for Thanksgiving to relax and avoid family drama!!). This was our first Celebrity Cruise, and we were expecting to be treated list celebrities. It wasn't what we expected, and the cruise started off a little rough, but after the first couple of days, everything got a lot smoother. Our room steward was amazing. Our kids were across the hall, and their room steward was terrible, however, our room steward, George, took over many if the duties that my kids steward was missing. In the first couple days of the cruise, we were not able to get bottled water at dinner, and much of their wine was unavailable. We were told it was due to an inspection the ship had in San Diego, and they were unable to find many of their supplies. This was unacceptable, in our opinion. We paid for the drink package, and we were not able to get bottled water or good wine at dinner. After the first couple of days, things got much better. The service at our dining table was top notch, and the head waiter made my kids feel very special. We were on deck 7 in a balcony room, and I was very impressed with a few details about the room. the beds were very comfortable, our room steward switched out our pillows upon request to softer pillows, and the balcony door was able to stay open. We had only been on Royal Caribbean previously with a balcony room, and the balcony door could not stay open. The open door make the room feel much bigger. Our kids really enjoyed the Fun Factory. The ship only had 12 children on board when we were cruising, but the Fun Factory staff was amazing. Our son had a birthday while on the ship and they made him feel very special. The staff were open even if there was only one child in the Fun Factory. We really loved the excursions in Guatemala. The Guatemalan people were so nice and we were treated very well. We ended up purchasing quite a few textile, which were beautiful, and some other souvenirs. Guatemala was the best port we visited. The excursions we went on in Guatemala were great; something we will remember for a long time. We also had an excursion in Columbia, a horse drawn carriage ride through the walled city. The ride was nice, and it was a great way to see the walled city, but the people were very pushy. We did not enjoy the souvenir stop in the walled city. The locks were just amazing. We traveled through three locks int he Panama Canal, and we had a nice view from our balcony, however, the best view was from the front of the ship on the helicopter pad. We really enjoyed seeing the locks up close and personal. The whole process of traveling through the canal was amazing. In the end, we have great memories of our cruise on board the Celebrity Infinity. We feel like the crew treated us well, and we felt very special while on the last 13 days of our cruise. We are very glad the cruise ended on a good note, since it started pretty rough. We have another Celebrity cruise planned for June to Alaska, we are hoping for another great experience. Read Less
2 Helpful Votes
Sail Date: November 2016
We chose this cruise because of the Panama Canal and the ship stopped at ports we had not been to before. We met some really nice people on this cruise and Bill Hall did a good job speaking about the Panama Canal and other ports. We ... Read More
We chose this cruise because of the Panama Canal and the ship stopped at ports we had not been to before. We met some really nice people on this cruise and Bill Hall did a good job speaking about the Panama Canal and other ports. We choose longer trips for bridge on board on sea days and were disappointed they did not have a hosted bridge!! We went on a couple of tours booked by someone we connected with on Cruise Critic and 2 tours from the ship. The private ones were by far the best!! Our waiter Joseph, Shinde (asst) and Ivana (s) all were outstanding! The cafe on deck 5 did an outstanding job also. Love the coffee, tea & desserts. We saw monkeys, Crocodiles, and beautiful birds. The spa garden with heated benches, two turkish saunas and a dry sauna were very nice. We went each day and it was great!! They also have a therapy pool outside that is nice. Overall we enjoyed the trip and would definitely do it again! Read Less
4 Helpful Votes
Sail Date: November 2016
Going through the canal was an amazing experience. Embarkation and disembarkation went smoothly. Take note, this trip attracts many foreigners and customs in San Diego was delayed till almost 10 am. There was a two or three week notice ... Read More
Going through the canal was an amazing experience. Embarkation and disembarkation went smoothly. Take note, this trip attracts many foreigners and customs in San Diego was delayed till almost 10 am. There was a two or three week notice and many had to scramble to change their flights. I have been on Millennium before the 'upgrades' and I found the ship well designed with a charm all it's own. Now that the fleet has been 'solsticized' I found this class ship forced. The extra restaurants were taken from space in the main restaurant and other lounges. The Aqua class rooms on 11 were just put down on the back deck (previously the jogging track). My cabin on deck 11 was under the basketball court and there was some jumping about. There was no overhang for shade. All rooms on 11 were on back of ship. The back row overlooked the Oceanview cafe and no privacy. The side rooms were close to the smoke stack and there was some soot on the balconies. Early in the trip I could feel the engines vibrate. After the first two days we took a more leisurely pace and I was able to sleep. Had I known this before, I would have kept my Aqua room on 9 rather than move up to 11. I thoroughly enjoyed all the ports, hard to pick a favorite. Zip lining in the Costa Rican rainforest, Kayaking in Cabo San Lucas, the canoe ride to the Embera village in Panama, and making chocolate in Guatemala were all worth doing. The food in Blu was very good and noticeably better than the main dining room. The service personnel was very accommodating and I booked my next cruises as usual. Read Less
3 Helpful Votes
Sail Date: November 2016
we travel every year around our anniversary. we choose celebrity this time because it was recommended as was aqua class. we also wanted some tropical weather. aqua class provided us access to some of the spa,and the blu restaurant. ... Read More
we travel every year around our anniversary. we choose celebrity this time because it was recommended as was aqua class. we also wanted some tropical weather. aqua class provided us access to some of the spa,and the blu restaurant. blu was intimate and the food generally was four star while getting to know fellow passengers and staff in a unique way compared to the large restaurant. the cabins were transformed into aqua class and were too small for us. the main complaint we have about them are the beds and furniture. they were worn out and caused both of us back pain. it was good we could visit the spa. noise levels in various places were not ideal so we often had to search for a quiet spot especially at sea. the entertainment was great. the best we have experienced on many cruises and lines.embarcation was chaos and disembarkation was like any other cruise line. Read Less
12 Helpful Votes
Sail Date: October 2016
This was our third cruise, our third on Celebrity and our third on Celebrity's M Class having previously sailed on the Connie and the Summit. We've now covered quite a bit of the Caribbean. It was our first time in Concierge ... Read More
This was our third cruise, our third on Celebrity and our third on Celebrity's M Class having previously sailed on the Connie and the Summit. We've now covered quite a bit of the Caribbean. It was our first time in Concierge class. It was also our first cruise doing early walk-off. We arrived in Ft. Lauderdale the evening before and stayed at the Embassy Suites. It was wonderful to wake up the morning of our cruise, look out the window and see that our ship had come in! We arrived at the pier by 11:30 and by 12:15 we were on board. We did the Concierge Welcome Aboard lunch in the main dining room. If you're curious about it, it was a very typical main dining room meal, although with quite limited options. For an entree you had exactly two choices: salmon or lamb. I had the lamb, it was okay, but nothing special. It was also quite time consuming as service was at a dinner pace. When we emerged a couple hours later, we saw that not only the buffet was open, but also the pool grill and Aqua Spa, all three of which would have been better lunch options as far as we were concerned. We loved the space in our Concierge room. It's slightly larger than the standard balcony cabin. This makes room for a set of shelves next to the dressing table. Not only was this handy for easily accessible storage, but it also doubled as a place where I could drip dry clothes I washed out in the sink (luckily I had packed some hangers) and with a little assist from a small fan I brought with me, clothes dried overnight. Really nice on a 10 cruise. The balcony also had a nice little perk - instead of a little end table, you get a cafe table. It's actually possible for two people to eat dinner on the balcony. We also loved the view from deck 8. It's high enough where you can look out and really take in the port city and plan how to conquer it! Premium seating. Yeah I read that too and wondered what that meant. Well, what we observed is that if you select Any Time Dining, instead of being on the upper deck of the main dining room, you will be on the main deck where the fixed seating tables are. Is it actually premium? Not really, it just as unlikely you'll get a table by the window. We did a dinner package for the very first time using our on board credit. The package cost $125pp and you get 4 meals. We decided to do Qsine on our first and third sea days and Tuscan Grill on our second and fourth sea days. Qsine was AMAZING!!! Don't miss the Painter's Mignon and Taco Royale - truly delicious!!! The Tuscan Grill food was definitely better than anything in the main dining room, but the portion sizes are so huge, I don't think it's humanly possible to consume the quantity they serve up and I think it takes away from the experience. I believe they'd be better off serving reasonable size portions and lowering the price. That would certainly bring satisfaction up. Service throughout the ship was nothing less than outstanding. The crew was friendly, cheerful and always willing to help and do whatever they could to make our cruise the most enjoyable experience. Upon entering our cabin, I noticed an odor coming from the bathroom and mentioned it to our cabin steward. By the time we got back from dinner that night, the problem had been addressed and was not an issue for the rest of the cruise. My husband, a business owner, remarked at what a fantastic job Celebrity does in hiring the folks they do. They all are very happy to be aboard and doing what they do, even with the long hours. They are an incredible group of folks. Shore excursions for this cruise were outstanding. In Aruba, we went on a sunset sail on a catamaran which was just lovely. We also rode horses thru the desert (although, ours had names) and were rewarded with a beautiful and secluded beach. In Bonaire, we took a Siamese Junk boat to Klein Bonaire for best snorkeling in open water - it was so crystal clear. It made for truly amazing pictures. It's a no-wonder why Bonaire is the dive capital of the world. In Curacao, we went to the Sea Aquarium where we had a truly one of a kind snorkel adventure - feeding giant sting rays, sea turtles and even sharks. Awesome, awesome, awesome! We loved this cruise and were very satisfied with our experience, but I do want to note that we did hear a good bit of complaining. This pretty much came from two groups of folks: Cruise Snobs - you know the ones, they've been everywhere, done everything on every cruise line and they were just never happy with anything, nothing seemed to measure up for them. I did ask one such complainer what her favorite cruise line was, she replied "oh definitely Celebrity" and then continued to complain. Totally serious. The other group is the foodies. Their complaining was pretty much limited to the food. I guess they look to food as a source of entertainment and expect it to deliver far more than nourishment. The food is all acceptable. It's edible. It tastes fine. It will sustain you for the myriad of activities aboard and available on shore which for us, are the highlights of the cruise experience. Attitude is everything, especially when cruising. Let the good times roll, don't waste time fretting about the rest. This was a great cruise. Read Less
1 Helpful Vote
Sail Date: October 2016
this was the second time on the infinity. The ship is in good condition; contrary to reviews I anhave read about it needing a lot of repair and update. The only issue I had was with the airconditioning. The first year the ... Read More
this was the second time on the infinity. The ship is in good condition; contrary to reviews I anhave read about it needing a lot of repair and update. The only issue I had was with the airconditioning. The first year the airconditioning did not work very well at all; this year there were issues that were finally resolved so made it better. I do not like garlic or onion so the mater'd was very nice and brought me the menu the night before the next day's dinner and I chose my dinner which was brought to me very nicely prepared. I had a delicious pasta dish with sundried tomatoes and mushrooms. The lobster was delicious. The waiters were very caring and served us well. I feel all the staff work very hard while still being very attentive. I felt the shows could have been better - did not attend too many. We enjoyed having a drink while watching the ballroom dancers before dinner. The entertainment in the constellation lounge was very good. It was nice that there were two very good bands to listen too. The pool bar waiters were very friendly and always willingl to bring a drink and also fruit and sorbet to taste which was a nice new touch. Our room was well taken care of and our room stewart Richard, was very nice and worked very hard. I felt disembarkation could have been handled much better and was very disorganized. We had early walk off because of the timing of our flight - we had to wait a very long time while others got off the ship before us and we had to walk a very very long way around the ship after going through customs - I did not understand this especially while toting luggage. All in all, it was an enjoyable cruise which I was sad to see end. I think Celebrity does a great job especially with all the perks that are offered. Read Less
2 Helpful Votes
Sail Date: October 2016
We always cruise Celebrity .We like the ambiance of Celebrity cruises. Our preference was the smaller ships like the Century. Too bad they did away with that class for the bigger, BIGGER ships. The infinity is a good ship. Just not the ... Read More
We always cruise Celebrity .We like the ambiance of Celebrity cruises. Our preference was the smaller ships like the Century. Too bad they did away with that class for the bigger, BIGGER ships. The infinity is a good ship. Just not the best for me. I use a scooter. If I didn't have my limitations I would sail on Infinity again. Infinity is an older ship. It doesn't have the accessible features some of the newer ships have. If you have limitations, my advice is try the newer ships. With the newer accessible cabins, you put your SeaPass card in the slot. The door opens automatically. The public restrooms and other doors have a push button to open the doors. Infinity doesn't have these. I didn't realize this before we booked the cruise. While we enjoyed the cruise immensely as always, I would have chosen a different Celebrity ship. One better suited to my needs. Just make sure you do your homework when booking a cruise. You'll find different things on different ships. Choose what is most important and go from there. We love them so much we already have another cruise booked with Celebrity. Read Less
1 Helpful Vote
Sail Date: October 2016
Chose this cruise because of the ten day itinerary including Key West at Fantasy Fest and Aruba overnight. Celebrity Infinity being a smaller ship sounded interesting since I had not been on one in a long time and we loved it. ... Read More
Chose this cruise because of the ten day itinerary including Key West at Fantasy Fest and Aruba overnight. Celebrity Infinity being a smaller ship sounded interesting since I had not been on one in a long time and we loved it. Embarkation: Perfect....got to the port at 12 Noon. Room: 7043 balcony right adjacent to the elevators (forward) and right above us when you got off on Deck 10 was the Spa Pool area which had a "healthy" food bar with Coffee to bring back to the room. Our balcony was great had the nice high back chairs which you can lean your head back on....some balconies do not have these.....they also collapsed and you could make them go back further! Every night chocolates on our pillow...did I say EVERY night.....a lot of lines gave up doing this too! Entertainment: Wonderful we loved it all......DRevelations was the house band and they were just great. Piano player.....very nice. A couple of other groups that we also enjoyed. The comedian was right on par! Loved it all! The silent disco nights (two) in the Martini Bar was so much fun.....it really was funny watching people with headsets on dancing and singing. You had three stations and the stations were color coded so you knew who was listening to what!!!! FUN even for the watchers! Ports: Key West Fantasy Fest even during the day very interesting to see and never disappointed with KW and I live in Florda. Aruba always so beautiful and overnight took taxi to the Bugelow in Palm Beach its a bar on a pier and you can swim right there very nice .... on the ship at night they had entertainment on the dock....local dancers and music and we were able to enjoy it from the comfort of our balcony!!! Bonaire.....did not get off ship been there a few times and Curacao we did get off but we've also been there before so we just walked around and did a little gambling (as if I wasn't doing enough of that on the ship). Food: OK now this is where things did not go so well.....went to the Tuscan Grill and there were six of us....two of us had fish....the rest beef.....all that had the beef were more than satisfied and loved it; the one girl loved her snapper but I had the swordfish and it was soooooo disappointing....they served it so thin and breaded and it looked like two toast points on a plate and it had the fishiest taste which is a no no....I eat swordfish all the time and it was horrible!!!! Now by the time they replaced it with the snapper everyone was done eating, and my husband had shared his filet mignon with me so I didn't even want it. What I could not believe was that they actually charged me $45 for it .... I wrote up in a guest relations slip that had I been fine dining on shore they would of not only replaced it with another meal they would of removed entirely from my bill. The maître D send me six chocolate covered strawberries on a plate to my room and that even made me madder!!!!! Candy does not replace a fine dining meal!!!!! The main dining room food was not what we expected....who serves turkey parmesan? So there were about 4 nights we ate in the buffet which is very unusual for us, but enjoyed it very much one day they had on the carvery turkey/roast beef/pork very nice. Breakfast in the dining room was excellent and lunch buffet ... don't miss the chicken salad and they just had such a nice assortment everyday we loved it!!! Beverage Package: Day two they were out of all light beers!!!! My husband is a Bud Light man and this was a big disappointment to him. At first bartenders were giving him a hard time because he had the Classic package and the beers he wanted to drink were on the premium (bud light was on classic) so it got so that when they told him he couldn't have it it wasn't on his package he'd say then give me a Bud Light!!! Then they would give him anything he wanted. Also I called Celebrity before we got on the ship to make sure that what I drink was on the Classic package....Crown Royal.....and they told me NO it was not so I had to upgrade to the tune of $118 to go to the Premium package.....when we got on the ship found out that it was part of the classic package.....again nothing refunded, even spoke to the Assistant Beverage Manager and he said sorry he could do nothing on his end. Oh yes and in Curacao a Budweiser delivery truck came to the ship and okay we thought we had Bud......NOPE "someone" made a mistake and only Budweiser was delivered....no Bud Light!!!! Don't get me wrong I'm just letting you know these things because they came up and never had before on any other cruises and the Asst Bar Mgr told me it was because the ship had never sailed in American waters till just now......HUH I said you mean you don't have any ships sailing in American waters you can use to place correct orders??? Disembarkation: Never had this happen in Fort Lauderdale and wonder if something happened that we had to walk about 1/4 mile once we got off the ramp to the Customs Area. Other than that it was handled exceptionally well .... they made sure the ones first in line got off first on the "walk off express line".....of course there were those that tried to "skip" in front of us but after standing in line since 6 am to get off first none of us were having that!!!! Service: Excellent everywhere....nothing they would not get for you if you asked!!! Would I go again on Celebrity.....yes I would overall a very nice trip!!! Read Less
2 Helpful Votes
Sail Date: October 2016
I choose this cruise since I enjoy sailing Celebrity and was celebrating my 40th birthday. The cruise overall was very enjoyable and relaxing. I got the classic drink package for free when I bought the cruise through Costco. I ... Read More
I choose this cruise since I enjoy sailing Celebrity and was celebrating my 40th birthday. The cruise overall was very enjoyable and relaxing. I got the classic drink package for free when I bought the cruise through Costco. I especially enjoyed the coffee bar and service at the Rendezvous Lounge. If you plan to take an excursion be sure to try the Discover Nassau Town and Atlantis Tour through Costco's shore excursions. Marcus was our guide and a delight. He even dropped us off at the straw market when the tour was done at no extra charge. The cons of the cruise are some nights we skipped the main dining since the menu offered nothing any of us would eat, frog legs and lamb are a no go for me and the steak was horrible. The wait staff itself was very good the two night we were able to find dinner entrees that everyone enjoyed. The prime rib was wonderful and so was the mushroom soup and desserts offered. I wish they had beer service since no one at my table drank wine. Also, be forwarded that the pool bar service is terrible. . They walked around and I was only asked one time for the entire 4 days if I wanted to buy a drink by the female server. The male server actually sold drinks to 4 ladies right next to us and just walked away without even asking if we wanted anything and we had our sea pass cards in had to buy. Good luck getting service at the actual bar. Not impressed with the bar staff by the main pool at all. Read Less
1 Helpful Vote
Sail Date: October 2016
This was a too-short 4 night break before getting into winter, our first on Infinity but we have previously enjoyed her sister ship, Summit. We flew to Fort Lauderdale and took a short taxi ride from the airport to Port Everglades - ... Read More
This was a too-short 4 night break before getting into winter, our first on Infinity but we have previously enjoyed her sister ship, Summit. We flew to Fort Lauderdale and took a short taxi ride from the airport to Port Everglades - everything about the airport, taxi, and embarkation was quick and easy. We were Aqua class for this trip, which meant we happily ate in Blu, with wonderful food and service. As a couple, we usually had a window table as well, and watched some sun sets and plenty of ocean during dinners and breakfasts. The deck 10 aft bar was an excellent spot for sail-away views and a drink before dinner, often listening to an excellent guitarist/singer, Sam Barker. Staff and service here, just like everywhere else on board, was excellent. Just two ports and one sea day - we wandered around Key West on our own and did a beach day at the Blue Lagoon in Nassau, with a boat ride out to that little cay. Not memorable, but we knew that when booking the trip. We were very lucky to have beautiful weather the entire trip and took advantage of that on the sea day as well, relaxing in various spots around the ship. I doubt we'll book such a short cruise again, it was a lot of work to get there and back for what felt like a long weekend! But we would happily go on Infinity again, and found Fort Lauderdale a very easy port to use. Read Less
2 Helpful Votes
Sail Date: October 2016
We had previously taken the East-to-West cruise through the canal and thought it would be interesting to take the cruise in the opposite direction as the ports of call were different. We have also cruised enough now to make the ship our ... Read More
We had previously taken the East-to-West cruise through the canal and thought it would be interesting to take the cruise in the opposite direction as the ports of call were different. We have also cruised enough now to make the ship our "destination" as much as the direction and ports. Cruising with friends is a fun and relaxing way to spend time together as well as to share and compare experiences. As usual, the Celebrity crew and staff provided excellent service and smooth sailing. A few changes were noteworthy from previous cruises; some not as welcome as others. Our experience in the Trellis Restaurant was a real treat with our waiter, Sunarta, assistant waiter, Pablito and Sommelier, Raja, giving excellent and enthusiastic service. we also visited the specialty restaurants Qsine, Tuscan and Sushi on Five. All three were exceptional in fine dining and service. Pre-dinner wine was enjoyed in the Cellar Masters Bar with the sommelier, Pavlo, giving good advice and information on various wines. In the buffet dining area, Oceanview Cafe, the servings in several areas were offered in round pots for self service. Unfortunately, the food in the pots was frequently cold by the time you placed it on your plate. I was also concerned that, with some pots behind others, you had to reach across the pots in the front. This strikes me as less than optimum sanitary practice in food service. On the other hand, the ship was sparkling clean throughout the public bathrooms and other public gathering areas. You constantly saw staff cleaning handrails, doorways, windows and elevator areas. While my husband and I didn't take many shore excursions on this trip, one we took requires some comment. In Puntarenas, Costa Rica, we signed up for the trip to the Hummingbird Gardens, Butterfly and Frog Park. There seems to have been some disparity in the description of the excursion and the actuality. The trip "deep into the mountains...to the region of Monteverde" took 2 1/2 hours over some paved, some gravel and some dirt roads with multiple pot holes. a somewhat jarring ride. The scenery along the way was beautifully lush and became more so as we entered the "cloud forest". On arriving at the Butterfly and Frog Park, we discovered a steep incline to be traversed to reach the butterfly "garden". The incline was a narrow cement walkway which twisted back and forth without any handrails. The surface was damp and somewhat slick as there was a constant mist. It was also partially covered with moss. On reaching the actual butterfly display, we went through three separate plastic covered enclosures to view the butterflies. The first enclosure held the smaller variety of butterflies, then to the medium size and finishing with the larger butterflies in the third enclosure. There were quite a few less than the "thousands" noted in the description and they were not free to "fill the blue sky". The frog display hardly bears mentioning as the frogs were very small and difficult to see as they were hidden among the foliage. The Hummingbird Cafe was probably the best part of the trip. The birds did flit about freely and, since it was raining, many of them were visiting the feeders along the edge of the porch outside the cafe. There were a variety of species of the birds with beautiful coloring and, as advertised, inquisitive natures. They were obviously unafraid of humans and came close to perching on or near your nose. The only refreshment offered at the cafe was coffee and a pastry. Soft drinks were available at an extra cost ($4 for a coke). The return to the ship was another kidney jolting ride. While this may have been unavoidable, we were not allowed a rest stop even though requesting one 45 min. to an hour prior to arriving back at the ship. Since we passed several large service areas which could have accommodated our group, we never understood the reluctance of the guide and driver to allow a stop. Since my husband had just "recovered" from bladder cancer, this was especially uncomfortable for him. I would only recommend this excursion for you if you wear a pair of shoes with cleats to make it down the mossy cement incline, take your own snack items, and have a large capacity bladder. Oh yeah, and take an umbrella or poncho as it's likely to rain in the "cloud forest". Read Less
9 Helpful Votes
Sail Date: October 2016
My husband had a cruise through the Panama Canal on his bucket list and this cruise on the Celebrity Infinity coincided with his birthday. We had been looking at Royal Caribbean itineraries and was surprised (and disappointed) to find ... Read More
My husband had a cruise through the Panama Canal on his bucket list and this cruise on the Celebrity Infinity coincided with his birthday. We had been looking at Royal Caribbean itineraries and was surprised (and disappointed) to find that RC had ceded the Panama Canal routes to their new sister company Celebrity. I booked the cruise on the Celebrity Infinity without his knowledge and surprised him with it during a family vacation 11 months before departure. The good news - we sailed out of San Francisco during Fleet Week. The bad news - there was a huge convention in town in the days before we sailed and hotel rooms in the city were very expensive. We booked 2 nights at The Donatello through AirBnB, used some United miles to book 2 business class tickets, (over) packed our bags, and off we went. We booked a private pick up from SFO through Super Shuttle (ExecuCar) and were met promptly by a very nice driver in a large clean SUV. Even with traffic (baseball playoff game that night) it didn't take long to get to the hotel. We had dinner reservations at LuLu that night and walked the 1.2 miles each way. Next day we visited Fisherman's Wharf, had lunch with my husband's aunt and cousin at Water Bar on the Embarcadero and actually saw our ship in port. The next day we went to a diner (Jersey style) for breakfast, checked out, hopped in a cab, and went to the port. Our check in time was 11:30am and we got there around 10:15am. A Holland American ship had arrived that morning and the curb area was a zoo (people arguing over our cab before we were even out of it). Porter took our ship tagged bags and we walked back to Fisherman's Wharf. We came back about 11am and check in was open. A few minutes in line to get our SeaPass cards and off through security. The escalators were down so we either had to wait for the elevator or walk up stairs to get to the gangway. We chose the stairs - not great but not too bad. Photo ops abounded. We politely declined and no one pressed us. Once on board we headed for the pool deck to await the start of the airshow featuring the Blue Angels. This happy coincidence was a great way to start. Talk about a bird's eye view! All hallway doors were closed - cabins wouldn't be ready until 1:30pm. This surprised us as the ship was in port a full day and only a few passengers stayed to take the next cruise. Hallways were opened on our deck at about 1:15pm and I took our carry ons in to unpack. This was our first time in a suite. Our experience was so great that we will do our best to never sail without being in a suite again. We had a walk in closet and spacious balcony and enough room in the cabin that we didn't feel cramped. Our bags were very late coming up (first in last out?). Our butler John and cabin steward Pamela had to go down to search for them. After our lifeboat drill (no vests) we were underway. We sailed past Alcatraz and right under the Golden Gate bridge as we headed south towards Mexico. An amazing experience. It's difficult to summarize a 16 night cruise in a few paragraphs. The highlights were the crew especially our butler John, cabin steward Pamela and the entire staff at Luminae restaurant. We LOVED that we had access to this restaurant instead of being tied to the main restaurant and a set dinner time. If this is your first time in a suite note that gentlemen need long pants and collared shirts for dinner. We tried to go to dinner one night with my husband in shorts and he had to go back and get changed. Not a big deal. The food at Luminae is very good and the service is excellent. We found out that you can order from any other restaurant (except the specialty restaurants) such as Blu and Trellis (we called it the Plan B menu). We could order apps from Plan B and entrees from Luminae. We ate ourselves silly the first few days (when you're on a cruise ship for 16 nights you better pace yourself). The barman Siraz walks on quiet cat feet. After the first night we would sit down and within 30 seconds an iced glass with cold Corona and lime would magically appear. If the glass was getting empty another would show up. After the 2nd night the entire staff knew us by name. Afternoon tea was fabulous. There were days we didn't eat lunch because we'd eaten too much at breakfast. John would appear at about 4pm with his cart of coffee, tea, savories (little sandwiches), and sweets (the chocolate cake w/chocolate mousse and ganache and macadamia nut cookies were my favs). If we weren't there he would leave us a plate based on what we ordered the day before. He would bring me 2 containers of skim milk with it..... This would hold us until we went to dinner at 8:00pm. There were several nights that we had to wait to be seated. Never more than 5 minutes. Luminae is for all suite passengers and only seats about 60 at a time. They never rush you no matter how crowded the restaurant. Every night brought new people to meet from around the world. We made so many new friends. There are 1,000 time changes on this cruise (slight exaggeration). The first one being the first night - the clocks go back an hour. It's in the daily journal that gets put on your bed each night but we missed it. When we got up the next morning we missed breakfast at Luminae (closes at 9:00am) so we headed for the buffet. NEVER AGAIN. On RC the lines for fresh made eggs and other custom items are well delineated and spread out. The buffet for other items - breakfast meats, pastries, fruit, yogurt, cereal, etc - have 2 stations in 2 different locations. Plenty of room for everyone to move around and easy to know where the line ends. Not on Celebrity. One big circle in the middle of the room - no way to know where lines start and finish. Confusing and aggravating. Milk is kept in dispensers that are not chilled. A glass of skim milk was beyond warm. Gross. Vowed never to go back in there and we didn't. If we wanted lunch and didn't want to go to Luminae (closed for lunch on in port days) we went to the burger/hot dog grill on the pool deck. Hot dogs were grilled not boiled, burgers were juicy, and their steak fries were really good. No trays to pick up food for more than yourself tho...... We would have rated the Food excellent were it not for our experience with the buffet. I would suggest talking this cruise in April not September or October. The weather from Mexico to Columbia was HOT AND HUMID. Miserably so. We had to use tenders in Cabo - with the rough bay water and the heat and humidity it made for a rough day (loved the snorkel trip though). Must give Celebrity kudos - there were 3 ships anchored out in Cabo - us, the Holland America that we saw in SF, and a Carnival ship. Only Celebrity greeted passengers at the Cabo dock under a canopy with iced towels and flavored ice water as we waited for a tender to go back to the ship. Celebrity worked with local water taxis to get everyone back without a long wait. They had the iced towels and water at every port. We saw that Holland American ship and few times - they never had it. Great perk! We were surprised to find that there was no bin of towels to grab from as you left the ship for your excursion. Some of our excursions said to bring towels. If we hadn't gotten them from the pool before we left we would have been SOL. Overall we think this cruise could have been at least 2 days shorter. We woke up the day after we went through the canal to find that we'd turned around and ended up back at the port we saw before we crossed the jetty into the Atlantic. We crept through the canal as other ships passed us like we were standing still. We saw the Holland American ship come from behind us during one of several two days at sea blocks, pass us and disappear. We were creeping along. We also had 3 medical evacuations including one by helicopter. We also saw 2 people pass out from the heat. This was an older crowd (we felt like the youngsters and we're in our early to mid 60s) and we hope all passengers are well and back home. We didn't take advantage of the nightly entertainment as much as we should. Was going to play BINGO until I heard that cards were $40 each. There were lectures about each port and especially about the canal. If you couldn't attend them live they were rebroadcast on the TV. My husband doesn't gamble. I like to play Blackjack. $10 table was fun and filled with like minded players. Most of the dealers were friendly. If you come across Anton he'll lighten up if you talk to him and ask him questions. Witnessed a slot tournament one night. Lots of high energy. Michael's Lounge was a lifesaver for us the morning we missed breakfast - they found pastries and fruit for us even though it was way past breakfast. The bar is always open and there's a special excursions desk in there. Eric and Jackie were very helpful. We cancelled our initial excursion in Costa Rica (I didn't think I could take the heat) and they tried everything to book us something else. We stimulated the economy with some port shopping instead (they had Cuban cigars here). Regarding excursions...... we love to snorkel and there really was only one chance to do that in Cabo. Went to the beach in Puerto Vallarta (great time - good value). We found our own excursion in Guatemala. We took the Eco Cruise and Gatoum locks tour in Panama and saw one of the new mega bypass locks in action. We weren't in port very long in Cartgena. The boat ride to the beach excursion takes 2 hours of your time round trip. I think were only at the beach 90 minutes before we had to go back. The island was nice, the water beautiful. Not enough time. Had some young boy try to board our boat when we stopped to view and hear about the fortresses on the way out. I don't think he was going to rob us. Probably to beg for money. Our guide yelled at him and you could hear him fall into the water as our boat sped away. Not fun. We were told that we would LOVE Celebrity. We were pretty loyal RC cruisers until this cruise. Now it will be a Sky Suite on a Celebrity cruise or we don't go. Booked 2 more cruises while we were on the ship. Alaska here we come! Read Less
6 Helpful Votes
Sail Date: September 2016
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the ... Read More
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the embarcations to come in at one end of the terminal and the disembarcations to leave via the other end. The process was very efficient and we were checked in and had our seapass card by 10:00 am. After security and a stop to get our photos taken, we were on board by 11:00 am. This avoided the inevitable line-ups and we got to enjoy the ship that much earlier. The ship is 15 years old and has had some renovations and changes made recently, but this was our first time on a Millenium-Class ship and we were looking forward to seeing it. Ship Design Pros: The Constellation Lounge on deck 11 at the front is a very tastefully-decorated room with great colour choices and a variety of seating areas. We enjoyed cocktails there most afternoons. The left side has a large chunk walled off where a children’s area was created, and the effect is somewhat imbalanced architecturally, but otherwise a great room. The theatre was very much like that in the former Mercury, with illuminated glass tables in front of pairs of seats, and they just begged for a couple of glasses of wine to be set on them for the shows. It is a feature which would be great to see on the Solstice class ships. The rooftop terrace at the back of the ship was a very pleasant sitting area with comfortable wicker furniture. The main dining room (MDR) was in an older style, much like Mercury, but a sumptuous room in which one could enjoy the excellent meals. Ship Design Cons: The Martini bar lacks the expansive sitting area of the Solstice class and seems rather cramped, though the bar itself is very recognizeable. Cellarmasters straddles the only throughway aft to the upper level of the MDR, and so, unlike the Solstice class, it is a room with constant through traffic and line-ups when an MDR dinner sitting is about to start. It also does not have the wine cellar stonework and beams, and though a pleasant and generally quiet place to sit, is closer to being a second version of the Rendezvous lounge one deck below. The Tuscan Grill on deck 3 has completely replaced the SS United States restaurant, even though the deck plans and the web site still show the latter. It is a simple rectangular room on the starboard side of the ship and instead of the expansive picture windows over the stern and the wake, it has porthole-style picture windows looking sideways. I was not wowed by the décor which looked much like any decent family restaurant ashore. We only had breakfasts there. Cabin: We had a Concierge class balcony cabin on deck 8 forward. It was a typical size although the narrow entrance passageway meant that the closet doors on the one side always conflicted with the bathroom door on the other side. Closet and drawer space was just fine, although the under-bed space for suitcases could have been just a little higher. Verandah furniture was attractive with two modern-styled metal and web chairs and a full-height table. The TV was a flat-screen though awkwardly-placed at an angle to the left of the bed and well to the left of the sofa. Food and Service: The MDR food was batting a good 95% - excellent food, nicely prepared and attractively presented. Only a poor Steak-Diane turned up with enough gristle and fat that it was not a pleasant entrée. Since this high standard is consistent on Celebrity in our experience, as a result there was no need for us to use the specialty restaurants which are getting pricey these days. Dining room service was excellent and the staff quickly learned that we preferred to have the wine order turn up before we ordered the food. We found them attentive, efficient and very pleasant. Room staff is now down to a single Steward per room – gone are the assistant stewards. He has a lot of work on his plate, but was consistently helpful and pleasant. For Concierge class, afternoon canapés arrived just before 4:00 pm, and were among the best we have had on Celebrity. The Captain’s Club Hostess, Alexandra, was one of the most pleasant and efficient people we have come across on the ships, and really deserves high kudos for making things happen. She is one of these rare people who is solution-oriented rather than stuck on obstacles. MDR Seating: This is our one ongoing beef and is not limited to Celebrity. Tables for 2 tend to be mostly those separated from other tables for 2 by a 6 inch space. We were first assigned to an upper balcony table with 2 other tables for 2, making it effectively a table for 6. It was hard to ignore the couples next to us. The Maitre d’ said he could fix this the second night and then we got assigned to a similar table, only it had only one table beside it, making it a table for 4. At this point we went to the Captain’s Club Hostess who arranged that we would get a real table for two with decent separation from the other tables. This worked well and we were very pleased with the space. Since there is ample room for most of these to be better separated, it is a mystery to me why the ships continue to think that close proximity meets the wishes of those who request a table for two, which by its nature suggests that they really are looking for some privacy. Entertainment: The theatre shows were quite excellent. The best were the all-cast shows which were extremely well done and a delight to watch and listen to. There were a couple of ‘comedians’, one of which we missed and the other of which we walked out on after only 5 minutes. We have yet to find good comedians on cruise ships – roll on the music! Drinks: We are mostly wine drinkers and we have learned that beverage packages do not suit us because of the number of glasses we have to consume per day just to break even on the per person per day charges. We bought a 7-bottle Premium wine package for $299 US plus gratuity. The Classic package is $249, and there are 3 and 5-bottle packages available as well. Comparing this cost with the average price per bottle from the MDR wine list showed that we were getting an average of 20% off the per bottle price. These packages are only listed in the MDR wine list (the last two pages) and can not be ordered online or at the Beverage Package stand on embarkation. Our one beef in this area was that Celebrity have recently raised the gratuity on all drinks to 18% from 15%. That said the drink prices were not as high as we had been led to believe which was a pleasant surprise. My one martini on board cost $12 and was one of the nicest I have had anywhere. Ports: The itinerary along the Pacific Coast from Vancouver to San Diego and then back to San Francisco has long been on our bucket list, and although we had been to each of the ports by car over the years, we enjoyed visiting them by cruise ship. This meant that we did not need to do shore excursions which was quite a cost saving. In Seattle, we were delighted that Celebrity was able to dock at the Bell Street pier, right below the Pike Street Market, rather than 3 miles northwest at the Terminal 91 dock, and this saved us time on bus rides into town. Customs was arranged for arrival in Seattle and this went off smoothly, putting us ashore by 10:00 am. It would be appropriate to close, favourably, with our disembarkation in San Francisco. I should perhaps comment that we were at Pier 35 which appears to be an overflow cruise terminal, and on stepping into the perfectly clean, rather antique large shed on the pier, our noses told us that this must have been a cow barn for much of its life! We had booked a transfer to the airport through Celebrity, and with a late flight (8:00 pm) our assigned 10:00 am disembarkation time was ideal. We sat up on the pool deck which avoided the congestion below. The process went very smoothly, we immediately found our baggage ashore and we were shepherded to waiting buses for the transfer. This whole process was so well organized I have to commend Celebrity on their efficiency. The weather – blue skies and sunshine the entire voyage, even in Astoria! Read Less
11 Helpful Votes
Sail Date: September 2016
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate ... Read More
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate all meals in the dining room, all of which were great. Dining staff was super. Food was superb and more than we needed. Bar service was always ready, but since we don't drink, all you had to do was turn the stand up bar menu on its side--no problem. Our ocean view room was maybe a bit tired, but was serviceable and our room attendant kept it spotless. Entertainment in the theater was all excellent, clean, and sometimes funny. We thought the entertainment around the ship was not as good. Music was loud and 80's and 90's to a crowd of 60 - 90 year olds. Maybe they are trying to attract a younger group. Ports of Nanaimo, San Francisco, and Victoria were good but didn't do any excursions since we had been to all of them many times. We loved the Infinity, but think we enjoy Princess a little better. All in all, we enjoyed the cruise. One of the best parts was meeting a great many really wonderful people from all parts of the world. We have been on many different cruise lines and have yet to find a cruise we didn't enjoy. Read Less
2 Helpful Votes
Sail Date: September 2016
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. ... Read More
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. The voyage once we hit open seas was a bit rocky as the ship listed heavily in the waves and wind. The crew was attentive to our needs and I did not hear of any other passengers having any issues. The entertainment was good not only the headliners but the Celebrity dance troop as well. The only thing I disliked is when the ship went into refit and the new restaurants were put in they took away from common space on the ship. This also meant some sea doors were closed so when navigating the ship you sometimes felt like a mouse in a maze as you weaved through the ship. Read Less
4 Helpful Votes
Sail Date: September 2016
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take ... Read More
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take one for just the two of us. After a long tiring day you don't always want to make conversation with strangers. Food very nice and waiters really attentive, although dinner could take from 1 hour to 2.5 hours. Our inside cabins were great. Very quiet. Shows were excellent. We only took one ships excursion which was very well organised and value for money. We are Captain Club members and had great service from them. I would certainly travel with Celebrity again if the price was right. With so many cruise lines/ships to choose from I think Celebrity should look at their costs. We are not heavy drinkers and would not get value for money from any of the drinks packages. Read Less
11 Helpful Votes
Sail Date: September 2016
We chose this cruise to visit and find out more about Alaska. The cruise and the shore excursions achieved that ... and more! Overall the cruise experience was first class, with a great emphasis on service to guests and provision of a ... Read More
We chose this cruise to visit and find out more about Alaska. The cruise and the shore excursions achieved that ... and more! Overall the cruise experience was first class, with a great emphasis on service to guests and provision of a range of experiences and entertainment to enhance the holiday. We enjoyed the talks, quizzes and evening entertainment - it's a pity the cinema was outdoors for an Alaska cruise! We ate in the restaurant each night - the food was good, but we did have issues with some of the waiters (see below). We ate in the self-service restaurant for breakfast and lunch - the food was good after the search for it (see below). We really enjoyed the Hubbard glacier, the walk and talk at Icy Straight and the whale-watching at Juneau. The Saxman village tour at Ketchikan was a bit disappointing ... it could be so much better if it was addressed in a more professional way (e.g. compared to Maori village visit in NZ I have been to). Some other thoughts: - at times we thought the emphasis on service became a bit over-bearing, e.g. constant approaches to have photos taken, including at meal times and too many interruptions to meals to ask if the food was OK (sometimes 6 times a meal!) - constant approaches to have coffee re-fills at self-service breakfast ... but I always had tea, and that was never offered Either it is set-service or it is served ... this experience was frustrating - the self-service food was arranged apparently randomly which made it difficult to choose what to eat ... and the glass covers over the food made it almost impossible to get to the food at the back of the counter - it would have been nice to have more of the free coffee and tea areas on other decks of the ship - the emphasis on shopping at each of the ports of call was disappointing ... we would rather see the ports in their natural state - perhaps having a line on wine glasses to indicate how full a glass should be would be worth introducing to avoid short- or over- measures - some of the charges seemed a bit steep - e.g. internet access - maybe put the casino on one side of the ship to enable it to be avoided when moving from theatre to dining room - the gym was very warm when I used it, and the water machine was difficult to locate Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise because we wanted an accessible way to visit Alaska. Yes, the boat shows some age, but we had a great time. We purchased the drink package ahead of time w/ the Go Best offer because we like to drink and couldn't ... Read More
We chose this cruise because we wanted an accessible way to visit Alaska. Yes, the boat shows some age, but we had a great time. We purchased the drink package ahead of time w/ the Go Best offer because we like to drink and couldn't imagine a huge bar bill at the end of a vacation. Wi-fi was a bit of a bust. We did ziplining, shopping, eating, sight-seeing, sun-soaking and day drinking. The buffet for breakfast had a decent selection. Yes, you had to look for a table mostly because everyone wanted to sit by the window. Blu was very good. Quisine was my favorite. The comment about the cruise entertainer is right on. I met several lovely people and saw stunning scenery. My H and I are thinking about doing a Norway/Fjords cruise, next. We like the cold-weather cruises...something about being at sea breathing in crisp, cool air in the sun! Wish there were more diverse entertainment. The art auction thing is ridiculous. Who goes on a cruise to buy art on the ship? The art isn't even native to the region we were cruising. The naturalists were great. If you want bells and whistles, my sense is to try one of the newer ships. Read Less
1 Helpful Vote
Sail Date: September 2016
This was one of my "bucket list " things to do . The ship was lovely ; the staff were lovely ; the scenery was stunning ; the weather was excellent ; but - the food was very disappointing . As a vegetarian and being on Celebrity ... Read More
This was one of my "bucket list " things to do . The ship was lovely ; the staff were lovely ; the scenery was stunning ; the weather was excellent ; but - the food was very disappointing . As a vegetarian and being on Celebrity ship I had high expectations but was very disappointed . The buffet in the main café was Ok as obviously toy can pick & choose what you have . However , the main meal in the evening was very woeful . Out of 8 choices of main meals , there was only 1 vegetarian and it took a few days for me to find out that there was in fact a vegetarian menu . This gave me a whole two choices ! ! Lucky me ! ! The last night I had spaghetti , and I was not actually sure that it may have come from a tin ! It had certainly been sitting under a heat lamp as it was one complete lump of pasta . The desserts were the same every night , except for the last night when we were offered "Baked Alaska " How exciting - except it was just ice cream with a sponge covering . I think they set sail without any chef's on board that had no pride in what they were preparing as I was very much under impressed with my food . ALSO , do not prepay for private transfer from Vancouver to the airport . I paid almost £78 for 2 people to have one of these but according to all the staff at Vancouver this is not something that is provided and everybody that booked one of these returned to the airport on a coach . The Customer support at Celebrity told me that I missed the transfer & seemed to blame me for not finding something that seemingly cannot be provided . Am still waiting for the refund . There is an airport shuttle that costs CA$15 . Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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