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Sail Date: March 2017
We had previously cruised from Buenos Aires to Valpariso and were trying to complete the circle and cross the Equator by sea. Our cruises have mostly been with Celelbrity, RCL and Azamara but we have noticed a considerable drop in the ... Read More
We had previously cruised from Buenos Aires to Valpariso and were trying to complete the circle and cross the Equator by sea. Our cruises have mostly been with Celelbrity, RCL and Azamara but we have noticed a considerable drop in the quality of the food served. For example, on a cruise in hot climes one would not expect to have stewed meat on the menu every day in the Oceanview and they appear to be going for cheaper cuts than before. So far as the cabin was concerned, It was disappointng to have a duvet cover with an obvious tear in it and we were surprised the steward didn't notice it and change it. The cleanliness of our cabin was definitely not up to standard - I ran my finger over the top of the base of the bedside lamps and it was thick with dust and whilst I do not expect the carpets to be hoovered every day as I know these guys have a limited time to do everything but I think 3 dys without hoovering is bit too long and the reason I know this is because the bits I saw on the carpets did not disappear until after the 3rd day. Generally speaking I would say Celebrity are not the cruise company they used to be and are simply out to wring every penny out of its guests but I think they are probably not any different from any other cruise company. . . Read Less
2 Helpful Votes
Sail Date: March 2017
This trip was chosen because of its itinerary and starting point in Valparaiso, Chile. We upgraded to the highest balcony level but room 7112 was very tiny although the location was great. Really hard for two people to share the room, ... Read More
This trip was chosen because of its itinerary and starting point in Valparaiso, Chile. We upgraded to the highest balcony level but room 7112 was very tiny although the location was great. Really hard for two people to share the room, barely space to pass by each other at the foot of the bed. Next time we'll go Concierge Class to a slightly bigger space. The public spaces on this ship have been remodeled at some recent point and are spacious and lovely. Lots of spots to sit and look out at the beautiful ocean and fun ports. We especially loved Cafe al Bacio because the baristas have been well-trained and they pull terrific espressos and cappuccino drinks. Not so for any of the ports we visited in places that supposedly have great coffee. Embarkation was smooth and easy, but it took a long time and disembarkation was not well-organized. The cruise line lost a bottle of Pisco we bought in Chile that they were keeping for us. We will get a refund but it's not the same to buy it here in the US! The cruise director on this ship was Luigi, a young guy from the Dominican Republic with huge amounts of energy and charm. Everyone was encountered was friendly and helpful, and we even interacted a couple of times with senior staff who were delightful. Entertainment all 14 nights was excellent, with great singers, an unusual ventriloquist who was not what one expected, and a fabulous show on the last night. The one group we didn't like was a Canadian couple who had performed with Cirque de Soleil and did physical comedy that fell flat with this group. As for the ports: Arica, Chile is very small and poor, but the tour we went on, Taste of Arica, was actually fun. However, since there were 40 people and one guide, we definitely should have had little headsets so we could hear what she had to say. The tasting part came all at the end and we enjoyed mango and passion fruit juice, olive paste, some different cheeses, and jams. I would have loved to try things in the market as there were so many unusual and different foods we do not have in the US. Manta, Ecuador was also small and the tour of the Panama Hats workshops (all in the basement of people's houses; you'd never know they are there) was very interesting. We were told the cruise line doesn't have many options in some of these countries - if they want to stop, they pay hefty amounts and the countries think some of the small cities should get the benefit of cruise ships and tours. In Manta with the exception of watching the demonstration of hats and the making of jute bags, there was nothing else to do or see as there really is no city center, per se. I would have preferred a different port. Lima, Peru, and Cartagena, Colombia were both fun places to visit: lively, great food, interesting sights and we enjoyed two private tours with Viator. Colon is rather unattractive and not a place to linger - so we were glad to be on a tour of the beautiful colonial part of the city, to see the ruins from Captain Henry Morgan, and even to drive around the new Panama with all its skyscrapers. It's amazing that all of these towns had lots of traffic at all hours! Wish we could have docked in Panama City rather than Colon. Going through the Panama Canal was awesome - we were in front of the helipad at 6:30am and stood there for a couple of hours, spellbound. It was also beautiful cruising on the lake between the locks. Read Less
8 Helpful Votes
Sail Date: March 2017
This was our first celebrity cruise and we selected it for the itinerary as we were planning a short visit to Chile. We spent time in Santiago, Valparaiso and Vina Del Mar before embarkation. The boarding process in Valparaiso was a bit ... Read More
This was our first celebrity cruise and we selected it for the itinerary as we were planning a short visit to Chile. We spent time in Santiago, Valparaiso and Vina Del Mar before embarkation. The boarding process in Valparaiso was a bit confusing for our driver to find the correct gate. The main port and ship were much farther west than the port entrance. Once in the building we found a very short Aqua Class line and spend through checkin. We were very impressed by the cabin and our steward Noel. Daily canapes and iced tea were a nice afternoon touch. Infinity was in very nice shape. She is older and there is some rust, stains and worn areas. Throughout the cruise we saw staff repainting, cleaning and varnishing hand rails. They work hard to keep her in good shape. We enjoyed the common areas, theater and lounges. Again the staff is exceptional and makes you feel welcome, especially at the Oceanview bar. The buffet was fine for breakfast but dinner and lunch seemed too similar. We enjoyed the food but nothing was amazing. Blu was a wonderful dining experience. The setting and presentation of food were interesting and the meals were very good. We tried several enrichment lectures, games and trivia and found the staff eager to please and make sure we were having fun. There are also plenty of areas to relax and read or nap. With 7 sea days they had a lot of entertaining to do. Port visits were nice with some towns like Lima and Cartagena being excellent. We only took one Celebrity tour in Panama and it was fine. The Panama Canal was the highlight for me. I spent the whole day wandering and photographing. The narration provided by a guest speaker was ok but not available all through the ship. If you do the canal watch the first locks from your room or an aft area as the prime spots all fill up quickly. After the first set of locks many loose interest and the top deck, helo pad and other prime spots are wide open. We like this medium size ship and enjoyed our cruise with Celebrity. I can't speak for how it was better in the past but the staff makes everyone feel welcome and the ship is just fine. Read Less
6 Helpful Votes
Sail Date: March 2017
This was my 2nd cruise on the Infinity. The first cruise was in Aqua Class. This time I tried Concierge Class. Overall, the cruise was wonderful. My cabin 7212 faced the stern which gave me a huge balcony. In addition, the room was ... Read More
This was my 2nd cruise on the Infinity. The first cruise was in Aqua Class. This time I tried Concierge Class. Overall, the cruise was wonderful. My cabin 7212 faced the stern which gave me a huge balcony. In addition, the room was handicapped so it had 50% more floor space. Unfortunately the sliding door is positioned so you cannot see the water from the seating or bed. The bathroom was huge, but the handicapped accessible shower did cause water to get all over the floor. But, the additional floor space was nice but I would opt for a regular canin next time. Food throughout was good. Last time I was in Aqua so I could dine in Blu and I would say The food there was better; some of the menus in Trellis main dining room just didn't make sense but the dining room staff were wonderful. Trellis, the main dining room did well most nights, but some things they just do not do well (like steaks, for example). They also had very few fish offerings for dinner. The top deck buffet was very good, as was the pool fast food area. The lounges were very nice and the service was excellent. As usual on Celebrity, I thought the entertainment was exceptional. So, overall Celebrity did a great job. Read Less
3 Helpful Votes
Sail Date: March 2017
We choose this cruise based on the itinerary. South America was on our bucket list and Celebrity offered a decent price with perks so we decided to book it. It was a great experience. We love the Infinity (this is our 3rd trip on it) ... Read More
We choose this cruise based on the itinerary. South America was on our bucket list and Celebrity offered a decent price with perks so we decided to book it. It was a great experience. We love the Infinity (this is our 3rd trip on it) and although the individual staterooms are a bit worn, the public areas are not showing the ravages of wear that we found in the stateroom (i,e, threadbare sheets and towels, furniture worn out). The food was very good - there were some misses in the dining room but our waiter was outstanding and always let us know that we could have another dinner selection if we weren't satisfied. The food was always the right temperature, the bread was fresh and the deserts were beautiful! We went to all Mickey Live events and participated in the photo exchange. Very enlightening and the shared photos are a much appreciated benefit. They had a botanist on board and he gave a few lectures on plant life in South America. We did not see all the entertainment but we did enjoy the performances that we saw in the main theatre. I think Celebrity offers a great experience for a fair price. The staff was the best we have ever had on a ship. Every single person we had contact with had a smile and "can do" attitude. We met the ship's captain and he was very personable and although safety was his primary focus, he tried to make sure that all guests had a trip of a lifetime. I am very grateful for his sailing through the fjords and having Mickey give a running commentary of what we were seeing. The ports were amazing and we went on tours organized by fellow cruise critic passengers. All were smaller groups than the ship's tours, less expensive and a much more personal experience. We are very grateful to the organizers of the tours... All in all, a great cruise and we were only sorry that we did not sign up for the back to back portion and continue on to Miami. Read Less
5 Helpful Votes
Sail Date: March 2017
Overall we enjoyed this cruise. Fabulous scenery, food, staff and entertainment. The fiords were great. We were able to check off 3 of 4 major travel goals. 1 - Round the Horn - check, 2 - see a penguin in its native territory - check, 3 ... Read More
Overall we enjoyed this cruise. Fabulous scenery, food, staff and entertainment. The fiords were great. We were able to check off 3 of 4 major travel goals. 1 - Round the Horn - check, 2 - see a penguin in its native territory - check, 3 - visit Ushuaia but bad weather prevented this and 4 - experience the Chilean fjords - check. Mickey Live's talks were a great addition to the whole experience. He was able to describe many of the sites as we were seeing them. Loved his Snapshot Rally. Food and drink were up to our expectations and Trellis and cafe dining were great, no issues. We were travelling Aqua Class but decided to dine in the evening in regular dining with close friends who were not qualified. Therefore we are not able to say much about the dinner experience in Blu but breakfasts in Blu were good and we enjoyed the more private atmosphere for starting the day. Now for the tough part. Infinity was definitely suffering from some propulsion balancing issues that made life in many cabins on the 11th deck in the very rear intolerable on many occasions. We are not talking about stern shudder, or rock and roll. The vibration was similar to what you would feel when driving a car with badly balanced wheels except scaled up to large ship size and often continued for hours. It would only happen at certain ship speeds. The crew are limited in what they can say, so the pat answer was to blame the issue on current sea conditions. However, the seas were quiet through many of the events. Obviously they can't have the passengers thinking that the ship was having technical issues. I've had enough sea experience to know the difference. Thanks to Miguel who did everything he possibly could to help us deal with these events. I can only imagine how frustrated the Captain and engine crew must be when having to deal with something like this while also having to keep to a very tight navigation time schedule. Future travels for us will be mid-ship forward or no ship. Thanks to the crew for doing their best. Read Less
3 Helpful Votes
Sail Date: March 2017
We had a wonderful time on the Buenos Aires to Valpariso March 5th, 2017 trip. We contribute this mainly to our room and amenities that came with it. We were in Royal Suite 6134, and it was a great room. Separate bedroom and living ... Read More
We had a wonderful time on the Buenos Aires to Valpariso March 5th, 2017 trip. We contribute this mainly to our room and amenities that came with it. We were in Royal Suite 6134, and it was a great room. Separate bedroom and living room, great balcony with hot tub on it and a nice bathroom with separate shower and large tub. Included were all drinks, wifi, gratuities, unlimited dining in the speciality restaurant, and free laundry/pressing. We were able to order off of the main dining room menu and have it delivered to our room and served by our wonderful Butler, Gene. We also received priority tender embarkation and access to Michaels Lounge anytime which gave us a nice concierge to work with. All of these things really contributed to the full enjoyment of the trip. We were able from the comfort of our room enjoy the wonderful sea days, rounding Cape Horn, Glaciers and more. If it is in the budget to book any suite, I would recommend it. The restaurant, Lumine was very nice, we could go at any time to eat. I was disappointed that menus were repeated up to 3 times on a 2 week trip. Tuscan Grill was a wonderful replacement when this occurred. The ship itself is nice, but does need a nice facelift. It is looking tired and showing it's age, we had chunks of the metal come off the balcony when we were on board. We only had one Celebrity shore excursion, but booked through the concierge, so cannot speak of the shore excursion department. Overall we find Celebrity's excursions to be much more expensive than other lines we went on. Every stop but one we did a private excursion with just the 2 of us and it was just as much or less than the ships. The stops were very nice, but I felt a few were a few hours shorter than you needed as there were tender ports, so you had to make time to consider that. If it said we left at 5pm on our itinerary at home, it was really 3:30 or 4pm in reality from the ship. It left our day short with private guides at times, something to consider. The martini bar was a nice place to meet and mingle with other guests at night. The bar is lively and a really nice place to see and be seen. The bartenders are very friendly and will get to you know and what you like, a nice touch. The gym is very small, and crowded and leaves a lot to be desired. They would lend out the dance floor to a dance group that was on board, and it left the room too crowded and took up space that should be reserved for working out. Th nicest thing about the on board entertainment was the guest lecturer, 'Mickey Live' he had valuable information about the ports, Cape Horn, Fjords, etc that we were going to/passing. They also had him on the intercom during important sail throughs to point out information. Very nice. Overall, we are very happy with the trip, but felt as if we had a small ship experience since we didn't need to go into the large dining room, wait in lines, eat anytime, etc. Read Less
1 Helpful Vote
Sail Date: February 2017
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out ... Read More
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out however that the Ships Excursion to the Carnival (particularly for a box seat) is extremely expensive and so we booked wth the Carnival organisers directly over the internet, collecting the tickets on arrival in Rio, all of which proved quite easy to do and saved a significant sum of money. We were also surprised by how nice Buenos Aries was, to us it had a very European feel. The two island excursions, Ilhabela and Buzios were only OK and served just to "pad out" the cruise. Montevideo and Punta del Este were good excursions. The tour excursion in Rio was very good however, covering all the main spots such as Christ the Redeemer, Sugar Loaf etc. and the guide here was very informative. Dining in the main restaurant was excellent and service there was very good. The Sommelier looked after us very well and the quality of the wine was very good. The ship lacked some sun deck areas with shade and we were on occasions concerned at the soot coming from the funnel when we were in the cinema area at the aft of the ship. Read Less
10 Helpful Votes
Sail Date: February 2017
This was a once in a lifetime itinerary to see the Rio Carnivale. There were 6 ships in Rio de Janiero during Carnivale, so Rio is packed with tourists at this time of year. This means that seeing Sugar Loaf / Christ the Redeemer statue ... Read More
This was a once in a lifetime itinerary to see the Rio Carnivale. There were 6 ships in Rio de Janiero during Carnivale, so Rio is packed with tourists at this time of year. This means that seeing Sugar Loaf / Christ the Redeemer statue and beaches, is a tedious and restrictive venture. The traffic is horrendous with holdups due to 'Block' parties that arise unknowingingly. The drivers are very good in negotiating these obstacles but patience is needed for all excursions. Nevertheless Carnivale is amazing and a must-see, despite the price of the seats, the late time and the masses of people. To the ship - well it was somewhat of a dissapointment having been on other Celebrity ships. If you are driven by the itinerary then you make the best of it, and since we are Elite, many of our perks helped greatly. The menu, quality and creativity of the food presented in the main Dining room, The Treliss, was very ordinary and the food in the Ocean View Cafe had little variety. What was accesible was good but I survived each lunchtime on the Indian curries because they were very tasty and the alternatives - salad and roasts, were not. The Entertainment was also very ordinary. I love production shows but despite the singers and dancers performing their hearts out, the productions were old fashioned. Other ships have moved on from doing shows based in 60's songs, for example. The individual guest performers were also ordinary. It was like Infinity got the leftovers from the other ships! The highlight of the cruise was the Cruise Director Alejandro - most entertaining guy. Staff were friendly and efficient in their various service roles. Altogether we enjoyed our cruise, no cruise is ever bad, but it seems like the Infinity was cost cutting and were given second grade food and entertainers, in comparison to other ships. If this was my first cruise on Celebrity, I would not be back but as i do like Celebrity, I booked another cruise on board Read Less
8 Helpful Votes
Sail Date: February 2017
In order to get to see Antarctica and visit The Falklands you have to accept that there will be lots of sea days which we generally try and avoid. It was certainly worth it. We had a poor experience for a number of reasons on a Panama ... Read More
In order to get to see Antarctica and visit The Falklands you have to accept that there will be lots of sea days which we generally try and avoid. It was certainly worth it. We had a poor experience for a number of reasons on a Panama Canal cruise on Infinity nearly two years ago and were nervous about this trip which had been booked before the Panama Canal trip. However, the ship and its staff are much improved and were a pleasure to deal with. We were mightily relieved. Infinity is in good condition for a ship of its age. The cabin (8177) was perfect with a steward, Ben, who was equally perfect. A lovely man who couldn't have done more for us. We always have Select dining. We enjoy a variety of dinner companions and were blessed with some lovely evenings. We have never had cause to be critical of the quality of the food on Celebrity ships. This was no exception. We didn't use specialist restaurants or the buffet in the evening. Visits to the buffet at other times of the day were entirely positive. Elements of musical entertainment on the ship were poor. The house band, D' Revelation were awful. No contact with the audience and no emotion in their singing. I don't think they knew what they were singing about. In contrast, we had wonderful New Zealand and British bands on Eclipse last year. The other entertainers around the ship were average. The theatre entertainment was pretty good. Of the speakers, Mickey Live, was wonderful. Hugely entertaining. A real star. The comedian wasn't too good whilst Not Really Three Tenors were brilliant. Possibly the best show we have seen on a cruise. The Cruise Director, Alejandro, did an excellent job. He was very amusing. Ports of call were as expected. The penguins at Volunteer Point on The Falklands were our highlight. A superb day with clear blue skies. Antarctica was, as anticipated, stunning. At Ushuaia, unusually for us, we did the ship's catamaran and Tierra Del Fuego tour. Wish we hadn't. Way too expensive and the land tour element was incredibly boring. Montevideo was pleasant enough and the boat trip around the Tigre Delta when we returned to Buenos Aires was very enjoyable. In summary, a very good cruise. Read Less
3 Helpful Votes
Sail Date: January 2017
We chose this cruise for the itinerary and were pleased with the visits to the ports. The weather was perfect and we were very lucky to actually cruise Cape Horn and the Straits. We have sailed the Infinity on several past cruises. ... Read More
We chose this cruise for the itinerary and were pleased with the visits to the ports. The weather was perfect and we were very lucky to actually cruise Cape Horn and the Straits. We have sailed the Infinity on several past cruises. It really looked tired on this cruise. The cabin towels were thin and the robes very used. Overall, it was clean and sanitized due to the previous ships outbreak of virus. The room attendant was new and needed more experience. The wait staff that attended to us were exceptional. That also includes the wine concierge and Asst. maƮtre 'd. This also applies to the specialty restaurants. Mikey Live was terrific keeping us informed and up to date along the voyage, We really enjoyed his commentary and insights. The reviews of the entertainment is mixed. The onboard ship dancers were good and so was the comedian. The other entertainers were catering to seniors and new cruisers. Read Less
6 Helpful Votes
Sail Date: January 2017
The ship itinerary and naturalist, Mickey Live couldn't be beat on this fantastic voyage leaving from Valparaiso, Chile and sailing around Uruguay to Buenas Aieres, Argentina. Tours were well organized on the ship but overburdened on ... Read More
The ship itinerary and naturalist, Mickey Live couldn't be beat on this fantastic voyage leaving from Valparaiso, Chile and sailing around Uruguay to Buenas Aieres, Argentina. Tours were well organized on the ship but overburdened on land with two ships in port often on the same day. When that occurred, which was frequently, guides could be inadequate and stops could be too crowded to view. The beautiful Raille Museum in Uruguay was just one of the many places where we had to rush in and out to let the next tour group in. The next day it would stand empty. There were also some tours where the guides remained in the bus while the guests walked on the own even though other tour guides were with their groups. Even with the problems the ports that we visited were exciting and the local people were wonderful. Meals in the main dining room were not as good as we have had in the past and were never served hot, although service was good in the dining room and through out the ship. The shows were pretty good most evenings and were always musical or aerial due to the multilingual crowd. I felt that other musical entertainment was severely lacking in the common areas and bars. The ship in the common areas was acceptable but the cabins were threadbare. They definitely needed updating. Still, there was an element of elegance remaining. I would do it again! Read Less
2 Helpful Votes
Sail Date: January 2017
Overall this was a satisfactory experience. The ship is tired and looks it's age in most areas. The crew are wonderful, friendly and helpful The comfort levels are acceptable but the threat of Norovirus hung over us for most of the ... Read More
Overall this was a satisfactory experience. The ship is tired and looks it's age in most areas. The crew are wonderful, friendly and helpful The comfort levels are acceptable but the threat of Norovirus hung over us for most of the cruise. I believe that the previous cruise had been affected and the cleaning ongoing for most of our voyage was spectacular and apparently effective This was our 13th cruise and our 3rd with Celebrity. Notwithstanding the involvement with Royal Caribbean, Celebrity offers a middle of the road experience it is not a market leader nor is it a high flier. It is a reliable offering and we have not been disappointed The ports of call on this cruise are a mixed bunch with examples of wonderful and horrid both apparent But this is not a wealthy urban part of the world and once away from the major cities life is fairly simple Read Less
2 Helpful Votes
Sail Date: January 2017
Wanted to experience Cape Horn, see the glaciers in Chile, visit the end of the world as well as the cosmopolitan cities of Buenos Aires, Valparaiso and Santiago. All the above met my expectations and more. The ship itself was very nice. ... Read More
Wanted to experience Cape Horn, see the glaciers in Chile, visit the end of the world as well as the cosmopolitan cities of Buenos Aires, Valparaiso and Santiago. All the above met my expectations and more. The ship itself was very nice. The cruise director was very entertaining in both English and Spanish. He was also quite amusing in his effort to speak French. The onboard enrichment lectures were very good although the times scheduled for them could have been better. Some of the passengers were quite rude, however that is not the fault of Celebrity. The food in the main dining room was very good and we could not have had better service. The Maitre D went out of his way for those at our table who had special dietary requirements and was always there for them. We had a basic inside cabin which was perfect for us. Room was kept very clean and we did not lack anything. Around the pool there were both towels and blankets to wrap oneself in when it was cold. Definitely not a cruise to take if you are only interested in warm weather as it was only 2C at Cape Horn and very windy but definitely worth it. Read Less
4 Helpful Votes
Sail Date: January 2017
Great itinerary and ports of call. My only say it's about some of the shore excursions we booked, for the price we paid, some were not to my expectation. The cruise line was promt to correct these shortcomings with lavished dinners ... Read More
Great itinerary and ports of call. My only say it's about some of the shore excursions we booked, for the price we paid, some were not to my expectation. The cruise line was promt to correct these shortcomings with lavished dinners and offering a discount. All you had to do was to let them know of your dissatisfaction and they would listen and offer something to make you happy. Bar attendants were fantastic, specially at the Martini bar and at the wine bar, great selection of drinks, non alcoholic as well. We dined at Blue and I we loved it!!. Great food, great attention to details, excellent sommelier and every night we met very interesting and friendly people from all over the world. Beautiful, intimate restaurant as well. Never had to wait to be seated, breakfast & dinner. My favorite was the cruise naturalist, Mickeylive, he was terrific, gave us lots of information regarding what to do and see on ports and he and his wife went out of their way to make sure your photographic experience was one to remember as in the Snap Shot Rally, the only free thing we got on the cruise and worth a lot! Read Less
7 Helpful Votes
Sail Date: January 2017
Wanted to experience South America without flying to lots of different places ,packing and unpacking while adding on Buenos Aires ,Chile and Machu Pichu. The ports we called at are not really geared up to modern day cruising which I ... Read More
Wanted to experience South America without flying to lots of different places ,packing and unpacking while adding on Buenos Aires ,Chile and Machu Pichu. The ports we called at are not really geared up to modern day cruising which I suppose is understandable as fairly new to cruising ,but felt the locals could have made some effort into providing some local culture rather than selling tacky souvenirs . If you want to see penguins and sea lions in the wild plus lots of different bird species then this is the cruise for you. Beware the organized trips are very expensive. The sail round the Horn and Beagle channel were spectacular but unfortunately the weather in the Chilean fjords was very poor and visibility was negligible so a big disappointment . The ship was very nice and staff great ,entertainment mixed but food and drinks were excellent. The drinks package and specialty dining were well worth the money. If you like the sun on a cruise don't pick this one as the weather during the middle week of the cruise gets cold and windy although the sea never got too rough. We did enjoy this cruise but it's not for everyone. Read Less
7 Helpful Votes
Sail Date: January 2017
Let me start by saying that overall we had a very enjoyable vacation ( hence the 4 rating). There were several things that kept this from being a 5 star experience. There had been a GI illness outbreak during the previous cruise and ... Read More
Let me start by saying that overall we had a very enjoyable vacation ( hence the 4 rating). There were several things that kept this from being a 5 star experience. There had been a GI illness outbreak during the previous cruise and Celebrity took steps to try to ensure that it didn't occur again. The extra cleaning delayed boarding and it was quite chaotic. This was understandable. During the entire two week cruise, staff was very attentive to cleaning and disinfecting. This meant that there were no menus available in Cafe Baccio and wine lists were difficult to get in the main dining room. The buffet was served by the crew and it appeared to limit the selections a bit The Martini Bar normally had an ice bar but due to cleanliness concerns, the ice was never put in. Although at times a bit annoying, the constant cleaning was probably necessary. We learned to exit our cabin with care in case the crew had recently washed the outer door down with a bleach solution. The main dining room was extremely busy - particularly during the later dining hours. Although we had anytime dining, we were usually seated in the same area with the same waiters. They were very overworked but did a great job. Thank you Juan and Singil! We had a Premium Beverage Package and enjoy wine with dinner. This was a challenge since there appeared to be only one sommelier for our half of the dining room. The waiters were not able to give us wine lists or wine. The first night we insisted on receiving the wine list so that we could select something we would enjoy. This lead to delays and the wine we selected was then not available. After that we just told her red or white and the varietal we preferred. The quality of the wines were not great. In addition, we could not get a sparkling wine in Cellar Masters that was a part of the Premium package. The bar tender told us that we could pay extra for the least expensive sparkling wine on the list. Not acceptable. If you really like good wine, it may be better to skip the beverage packages and just purchase decent bottles of wine. Overall the available wines on the premium package were a huge disappointment. We enjoyed the Martini Bar. I Gedes in particular was great. The entertainment was OK. Some of the shows were quite good but others were not. There were two bands but they did not play frequently enough. There was also a pianist/singer and a guatarist/singer. Both were not great The entertainment in the pool area was almost non-existent We enjoyed several meals at Tuscan Grille and a great crab lunch at Quisine. These restaurants seemed to be better staffed and less frenetic. The sommeliers had time to talk to us and help us make selections. We did niot take any Celebrity shore excursions as we prefer smaller, private excursions. This was a fun itinerary and we enjoyed the cruise. It did not live up to the absolutely incredible experience we had on the Celebrity Solstice in New Zealand/Australia last February. I'm afraid that cruise on Celebrity set our expectations quite high in terms of the ship, entertainment, food, etc. if Celebrity could maintain the levels we experienced on the Solstice, we would never consider another cruise line. Unfortunately, our cruise on the Celebrity Summit in October and the Infinity in January did not live up to our experience on the Solstice. Read Less
5 Helpful Votes
Sail Date: January 2017
It has always been a dream of mine to go to Tierra del Fuego. I finally did just that - sailing on the Infinity from Buenos Aires to Valparaiso. It was a spectacular itinerary, made even more so by incredible weather. We got a small ... Read More
It has always been a dream of mine to go to Tierra del Fuego. I finally did just that - sailing on the Infinity from Buenos Aires to Valparaiso. It was a spectacular itinerary, made even more so by incredible weather. We got a small taste of rough waters and wind when we formally "rounded the horn", but it was not what I would call severe. A huge value added perk on the cruise were presentations by MickeyLive! He used google earth and his personal experiences to enrich the cruse for all of us that went to his presentations, contributed to the photo share, and went, bleary eyed, to his sunrise club. There were a few issues - embarkation was a mess.im not sure what the holdup was but we waited two hours in the terminal and never had our number called to board. We finally just joined the line and got on board just in time for Muster. Generally, food is top of the line with Celebrity. On this cruise it was - fine. Not outstanding. Just fine. There were times when it wasn't really hot (both in the dining room and in the Ocean Cafe). It was never enough to complain about - it just wasn't up to their usual standard. It seemed that ship sanitation measures were cranked up to the maximum! Right from the beginning crew were washing down doors, tables, railings constantly. By the end of the cruise, in spite of these measures, it seemed that an inordinate number of people were coughing, sniffling and sneezing. I really don't think the crew could have done anything more than they did! I noticed many sick people hacking and sneezing without covering their mouths - maybe that helped spread the germs. Overall, I had an absolutely fantastic cruise. Thank you to officers and crew who worked so hard. Read Less
6 Helpful Votes
Sail Date: January 2017
Never having been to that part of South America we weren't sure what to expect but having sailed several times with Celebrity we expected certain quality and some pampering. We upgraded to Aqua Class in order to eat in Blu- well ... Read More
Never having been to that part of South America we weren't sure what to expect but having sailed several times with Celebrity we expected certain quality and some pampering. We upgraded to Aqua Class in order to eat in Blu- well worth it, though the advertised "spa concierge" never materialized. Embarkation in Buenos Aires is just ridiculous and put a damper on the beginning of the cruise. It was so disorganized that passengers were snapping at one another- not a great start to a relaxing vacation. Disembarkation in Valparaiso was much better organized. The ship is beautiful but public areas look a bit tired, and a lot of upholstery needs replacing. Food and service in Blu were great. We had gotten notice of a norovirus outbreak on the cruise before ours, and there were still some folks on ours who had symptoms we were told, though we never saw first hand thankfully. The staff was working overtime on sanitization, understandable under the circumstances but that also meant that some service was lacking. For example we didn't even meet our cabin attendant until the second afternoon out (couldn't blame him given everything they were having to do). Services overall were pretty basic and not what we've come to expect from Celebrity. The beauty of the scenery is the reason to go on this cruise, and it's spectacular! Don't miss the penguins on Magdalena Island. Read Less
7 Helpful Votes
Sail Date: December 2016
Me and my wife usually go away for New Year celebrations. This time the choices were a cruise from Dubai or South America, and we decided for the later as it is in more-or-less the same time zone. I think we had a good deal, as we ... Read More
Me and my wife usually go away for New Year celebrations. This time the choices were a cruise from Dubai or South America, and we decided for the later as it is in more-or-less the same time zone. I think we had a good deal, as we booked early enough. We had arrived in Santiago (Chile) on December 23, 2016 and had spent a day there (which I think is more or less enough for this city). Next day we took a bus to Valparaiso. #Advise - regarding the bus - if you book tickets on-line, take the first row on the second deck - they are the most popular, as they provide the best view. Avoid taking first row on the first deck. Bottom deck is better air-conditioned #### Check-in to the ship takes place in an isolated area of the port and our plan to get out to see Valparaiso did not work out, which was a bit disappointing . ### Advise - if you want to get some alcohol onboard, do it in Valparaiso or at the next port (they did not check for it). Later, they had confiscated all alcohol and held it till the Buenos Aires. ### We did not book any tours prior to boarding and had to spend quite a lot of time waiting in line to do so. ### Advise - do it online #### We wanted to see penguins. Penguins!!! The tour in Puerto Arenas was sold out, although they claimed that they are working to add another tour for $300 per person. We decided to do it and were told that we are booked. I had read other reviews everybody was raving about Pira tour in Ushuaia. I did call the company from the US, but the times for the two daily tours they had did not fit into the ship's schedule. However, I was told by the company that someone from the tour was arranging another tour. The Infinity tour desk did not know anything about it. We booked a dinner for the next day at one of the ship's specialty restaurant (Qsine) for the next day and just decided to take it easy. Just to be done with it - about food. We did not have any special deals, did not go for any drink plan - we did drink a lot of tea and there were some good choices. The ship has a buffet style cafeteria with tasty, albeit limited, selection. Pizza was very good. In the morning I always went for poached eggs - one with salmon and another with spinach. Lines for omelets could be long, but not too long. Other than once, we had our dinners in the main restaurant (Trellis). We would always go before 7:30 PM and there was never a wait. We did typically observe people waiting as we were leaving to go to the second show. There was always something to choose at Trellis, and if you did not like it, the waiters would bring you something else. Or if you like it, they could bring you more of the same. As I mentioned, we did go once to Qsine. The presentation of food there is quite interesting and unusual. Unfortunately, the dishes were not always tasty. I would not recommend the place. We are not the type of people who buy photographs taken by ship's photographers. However, my wife really liked some pictures taken by one of them and we decided instead of buying two or three pictures at $25 each to get a package - $250 for all taken during the cruise. This photographer was really that great. We were quite pleased with entertainment. The ship's band, singers and dancers were very good. Additionally, there were guest entertainers flown in. So, it was quite all right. Argentinian cruise director provided very good entertainment as well, and so was his English sidekick. Don't miss dance competition. Other reviewers mentioned MickeyLive. This is a slightly overweight bolding guy wearing a green vest who, I think, has an official title - like "destination specialist". Sometimes he has a 5:30 AM talk and two or three regular "destination" talks. Most of the talks is about what you missed yesterday or on previous cruises. MickeLive has a very active following and is full of knowledge. Unfortunately, he is trying to deliver it all at once. I am not the only one who were leaving confused - is that thing he was talking about going to happen today or tomorrow? Or we had already passed it? We had a tour of Puerto Montt with GV tours ($55 special). It was OK, nothing special. Our $300 ship penguin tour in Puerto Arenas was put on hold - they had to get an outside contractor to do it, and in Puerto Montt GV tours said that they had an opening. We should have taken it there an then, but decided to cancel the ship tour first. That was a mistake. We went to the ship, cancelled the tour, emailed GV that we want to take their tour. GV tour did not respond. Next day I emailed again. Then GV said that the tour was sold out. So, we were left without a tour in Puerto Arenas. Poor baby penguins did not see their daddy there!!! However, the weather was nice, we walked around the town, went to the cemetery (highly recommended), bought some spirits (one bottle was "confiscated" when we boarded the ship).. ### Advise - if you want to buy Cuban rum, it was the cheapest in Chile. Surprise-surprise, Buenos Aires airport does not have it. This was the bottle that was confiscated, which I did not plan to drink anyway. I got it back. ### Days at sea were quite busy. We would normally go for 8 AM stretch. After that - all kinds of events or just relax by the pool. As the temperatures were quite low (it is south, after all) the spots in the covered area became quite contested. Here I have to give credit to the pool staff - they were enforcing the rule that if you are not using their chair-beds for more that 30 minutes, they would take your belongings and give the chair to someone else. On the first day a woman was screaming at me that I took a chair that she had reserved. She proudly announced that she got up at 5 AM and had "reserved" chairs for 14 people. So, the enforcement of policies against such hoarders is quite OK with me. My wife talked me into getting a Thai massage package - 6 massages between two of us. Now, in Thailand I was told that you should not do Thai massage more that once a month. I felt well after the first massage. I think it was quite all right after the second. I am still recovering after the third one. ### Advise - get two couples to share 6 massages, or just get one massage ### I really enjoyed the waves in the ship's pools. Unfortunately, when they got bigger, the pool was closed. The ship takes sea water for its pools and adds to it an incredible amount of chlorine. ### Advise - bring goggles or you will go blind if this water gets into your eyes . ### Scenery around the ship was very nice. Although, I think Beagle channel was the best. ### Advise - preload your phone's GPS with maps, then you will always know where you are ### There were two big minuses on the ship. One was that there was some sort of a problem with Norovirus. The staff was constantly going around spraying and wiping all surfaces. I am not sure if whatever they used was strong enough to kill that bug, but it was definitely strong enough to kill a horse. I once went into a public bathroom immediately after it was "disinfected" and I just could not breath. At some point the food in cafeteria had to be placed on your plates by the ship's staff and you had to disinfect hands at every entrance to the cafeteria. This, however, did not stop jolly passengers from sneezing and sticking their hands under the glass and trying to grab food with their own hands. Second, while I understand that there was not much the ship staff could do about Norovirus, the disembarkation is another story. For some reason, they insisted on pushing everybody through one door. This of course had caused delays and was not very pleasant. ### Advise - go before the announced time to get your tender tickets. They usually give two tickets per person. Sometimes, there only single tickets left for the earlier tenders. Don't be afraid to take tickets for different tenders, especially if they are the earlier ones. You will end up at the same place anyway. I think I have two tender tickets for tender #2 and #3. I will put them on eBay :-) ### Now, the highlight of the trip was that we did manage to go to see penguins in Ushuaia. We disembarked early and decided just to take a taxi to the park. However, just before that we went to Pira tour booth on the pear and asked if they have anything available. And they said that they have two seats available on the tour that was added for the ship. We were concerned if we would get back on time. They said - don't worry, captain's wife and daughter are also on this tour. Turns out, MickeyLive's wife is organizing these "private" tours. Somehow it is being kept as a secret. Lucky us! This tour is for a private island where biologists only allow 2 - 3 groups of 20 people a day. There was a tourist boat that went close to the shore while we were there, but being there on the ground is quite different, as you can also see penguin's nests with their young. We saw Magellanic and Gentoo penguins, and ONE (!!!) King penguin. Just for comparison - we also went to see penguins with the ship's tour in Puerto Madryn. There there were more people than penguins, it took 2.5 hours each way on the bus, and it would be OK if there was not sooooooo many people. Only Magellanic penguins there. Speaking of Madryn, some of the people we met went for wildlife of the Valdez peninsula. When they came back, they saw the same sea lions at the port by the peer. For free. We did not see any of that as we had spend all our time on the bus. We had a private tour in Punta del Este. When we came to get on the tender, there were sea lions swimming by the boat docks as fishermen were cleaning their fish and the sea lions were eating it. Montevideo was very nice, we walked around the city. There was a lot of scary talk about Buenos Aires, but we really enjoyed the city. We took a "yellow" hop-on-off bus there. I am not sure if it was worth it. Initially it was OK. But then there were more people. The buses had limited first floor seating - where the air conditioner was working. The second deck became very, very hot - especially for people who did not have hats. These passengers were trying to go to the first deck, but there were no seats and the conductor would not allow people to stand. It was quite a scene!!! There were also long lines to get on the but. ### Advice . Our flight was at 11 PM. The ship was offering a tour with return to the airport at around 4 PM, which was way too early for us. I tried to get a private tour, but it was very expensive and too complicated. Instead, we reserved a room in a centrally located hotel for about $55. This allowed us to check in our luggage, and then take a shower after a day of running around the city ### ### Advice. Our friends took a private tour and were not happy with the guide. He was a student, not extremely knowledgeable about the city. Instead, I recommend going for one of the "free" tours. Information about these tours is available in every hotel or online. Because it is expected to pay the guide whatever you think this tour is worth, these guides are very good and the tour we took was a pleasure ### ### Advise. Money exchange in Argentina. First of all, everyone is taking the US dollar there. But, sometimes it is better to pay in pesos. For example, the yellow bus was 490 pesos or $40. The official exchange at the port was 15.15 pesos to the US dollar, so, do your math. As you walk Florida street people offer to exchange your USDs. The rate there was 16.45 - 16.70, about 10% better than the official one, no paperwork or lines. There were scary stories warning not to do it, but I think if you do it around Florida, it is OK ### Read Less
1 Helpful Vote
Sail Date: December 2016
We usually try to go on a new itinerary each time as such we decided to go on this cruise around Cape Horn. Transfer to Valparaiso and boarding was a breeze. As the passengers not from the US markets do not get the luggage tags with glue, ... Read More
We usually try to go on a new itinerary each time as such we decided to go on this cruise around Cape Horn. Transfer to Valparaiso and boarding was a breeze. As the passengers not from the US markets do not get the luggage tags with glue, only print the ones you staple together, one of the tags got off the suit case after we dropped it off and it was a real hassle to get this suite case delivered. Otherwise the boarding and first day was without problems. Our cabin, 9160 is a concierge class facing aft with a large balcony, nice. Joel, our stateroom attendant was great. We like this cabin, only issue this time was a smell from the bathroom that they were not able to fix during this cruise. This is the third Millenium class ship we were on, and this time the Infinity looked a bit worse for the wear. We saw rust stains, worn paint and more wear and tear than we have seen on the previous trips on Millenium and Constellation. We tried the bars all good, MDG - Trellis great food and wonderful serving staff, thanks to Jorge, Heston Chris and Lobo, Tuscan Grille again very good, and La Bachio with a great team of servers, Phyo, Bianca and Jenisa. In Oceanview cafe they started to serve us due to problems with Norovirus, that affected the variety and the speed but given the circumstances I suppose this could not be helped. One area that was hit and miss was the Guest Relations counter, some very good people Robie from the Netherlands, the documentation people, Josue and his colleagues to mention some. Others were bordering on rude, not very good at handling complaints and customers. We found also on this trip they had a difficulty to deliver voice mails or notes on the door when they needed our attention. Delaying our departure for one thing. The Gym and the Sauna; fitness crew were very good, the gym and lockers - Sauna as well. The entertainment we found to be good, off course choosing the shows we thought looked interesting. Live music on board was good. There were enough activities to keep us entertained. We really enjoyed the shore excursion we went on, in Puerto Madryn so see Sealions and Penguins, and we did enjoy most of the ports. If we could have a choice we would have spend the overnight in Montevideo in stead of Buenos Aires were some locals attempted to rob us. We really hope that Celebrity will take better care of the Millenium class ships as we really like them. And yes we will be back for more cruises to interesting parts of the world with Celebrity Read Less
2 Helpful Votes
Sail Date: December 2016
We chose this cruise because of the Panama Canal crossing and that it was a repositioning cruise ending in South America. The canal was awesome. The ship was older and smaller than we like but good. The entertainment, cruise director, ... Read More
We chose this cruise because of the Panama Canal crossing and that it was a repositioning cruise ending in South America. The canal was awesome. The ship was older and smaller than we like but good. The entertainment, cruise director, live music, speakers, dining room dinners and room were all great. We did not like some of the ports in South America because we ported in industrial ports rather than cruise ports and there was a lot of poverty in these countries. Did not like the specialty dining, nothing special about them. Our room attendant was the best we have ever had. The speakers were all good but they all repeated each other. We enjoyed learning about the canal and ports, but would have liked a speaker that had other type lectures. The buffet food was at most times the same each day. Getting on and off the ship was easy. Read Less
6 Helpful Votes
Sail Date: December 2016
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was ... Read More
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! We participated in many shipboard activities and this added to our fun experience. We were fortunate to have almost perfect weather, with rain at night and sun during the day. The entertainment was terrific, we went to a show every night, and enjoyed them all. The ports we visited were all interesting....and we went on excursions at each port and enjoyed them all. We met lovely people on board, were seated at a great table and enjoyed our dining experience. I would highly recommend this itinerary to others & have already done so. Wonderful memories were made on this cruise. Read Less
2 Helpful Votes
Sail Date: December 2016
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. ... Read More
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. We loved Bill Fall, Mickey Live and Dr Sherry. The only negative on entertainment was scheduling. We would have loved music more around the pool and more venues before dinner. The ports were great. We appreciated how celebrity would shuttle you to the center of town as it could be dangerous which was the case and many other cities. The celebrity excursions were hit in this. We left ours in Cologne Panama and it was a good dad considering we were out most of the day. Others had issues with the excursions and had to fight to get refunds from the excursions do not go as planned. Overall we thought the excursions were expensive for what you were actually getting. We recommend getting excursions on your own. Read Less
11 Helpful Votes
Sail Date: December 2016
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to ... Read More
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to date at the Solstice Class of ships that Celebrity offers. The overall cruise was outstanding, the service,entertainment and cleanliness was top notch. It would have added to the cruise experience if Celebrity brought back music and entertainment in between the early and late seating's in the main areas of the ship. The Beyond the Podium series of lectures with Bill Fall and MickeyLive were excellent! Interesting and educational. Great way to spend an hour or two during the sea days. I have been on a number of Celebrity Cruises and I believe along with many of my ship mates that the entertainment on board was fantastic. The right combination of different acts, that were very entertaining. The food on board was adequate, about what you would expect on a cruise. I booked my own excursions and was very satisfied with the results for each port. The Ports for the most part were interesting especially Colon, where we took a tour of the Rainforest, the Canal, and other interesting sights in the area. The historic area of Cartagena was worthwhile and interesting. Manta, Equador not a highlight stop for this cruise. I enjoyed Arica Chile and the last stop of Valapariso. All in all a worthwhile cruise, and one I would HIGHLY recommend Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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