1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
9 Helpful Votes
Sail Date: August 2015
My husband and I are 44. This is our 5th cruise. 3 in the Caribbean with celebrity and 1 in the Caribbean with Carnival. We travelled with another couple and their 17 and 20 year old children. We left from Toronto a couple of days ... Read More
My husband and I are 44. This is our 5th cruise. 3 in the Caribbean with celebrity and 1 in the Caribbean with Carnival. We travelled with another couple and their 17 and 20 year old children. We left from Toronto a couple of days before because we got a great deal on a late flight. We stayed at the Accent inn that night and then the next day stayed at The Hyatt. We got a great deal at Hotwire for this hotel ($233 Cdn) It was a very short walk down to the pier. Maybe 10 minutes. And the room was lovely. Vancouver was quite nice. We walked from our hotel to Stanley Park and went into the Aquarium. Then walked back down to the pier. Next time I would probably rent bikes and ride around the entire park as they have a great bike path. Embarkation: We decided to walk down to the pier with our luggage rather than take a cab. This worked out great. We were on board with a martini in hand by 11am. We were in aquaClass so had priority boarding our friends did not. However they were onboard within 15 minutes of us. This was the quickest boarding we've ever had. Heads up: this was the first time we've ever had to leave our passports with the ship. This made us feel very uncomfortable but we didn't have any problems. Where we did have a problem was with the constant nagging to upsell/get a drink package. It was crazy annoying. My husband doesn't drink alcohol but drinks a fair amount of Diet Coke so he has a pop card. I may have 1 or 2 (or none) alcohol drinks a day. That's it. We don't drink coffee we don't buy bottled water. But on embarkation day I tend to have a few drinks. And each time we got something we got bugged. A lot. I know it's not the staffs fault. But it sure made for some serious tongue biting! It was the worst on the first day and slowly dwindled as the days went on. Cabin: We were very lucky to be offered an upgrade from our booked inside cabin to an aquaClass A2 cabin for a very small fee. We ended up with cabin #9085. Pros: Very large cabin. Lots of closet space. Lots of cupboards. Fair size balcony. 2 free bottles of water a day. Blu! Our friends we traveled with were not aquaClass so they couldn't eat in Blu. So my husband and I only ate there once but it was wonderful. Great food and service. (tables to close together) Cons: bathroom shower leaks water EVERYWHERE! It makes a terrible mess. While it's nice to have some cover over the balcony for the rain this one is huge. It blocks some of the view. And I wouldn't like that you wouldn't get any sun in the Caribbean. We originally had an inside so any balcony was a definite bonus for us :) We were directly under the pool area. This was fine on an Alaska cruise but I think you would get an awful lot of noise from moving chairs in the Caribbean. We didn't have the best cabin Steward. I asked for an extra towel twice and didn't get it. I also ended up cleaning the bathroom counter top when it wasn't getting done. This is not a big deal but is annoying. I'm glad that I had the opportunity to try AquaClass, however for us, it would not be worth the extra $. We don't drink wine/champagne so we gave back the bottle. We didn't bother with the canapés. The free bottled water was nice but I bring a reusable water bottle. The priority boarding didn't make a difference. The only reason to book AquaClass for us would be Blu. And you could pay for a lot of specialty restaurants with the difference and still have $ left over. Infinity: We found the ship to be in good shape (except the shower in our room). Everything was well maintained and clean. Activities I have a preference for Solstice class ships for looks and activities. We found there wasn't a ton to do on board. I'm not sure if it was the itinerary or the ship. There was a lot of trivia games. A lot of lectures. And not much else. We had rain almost everyday so we were inside a lot. It got a little boring at times. The shows weren't good. I ended up skipping a few. The gym was bad. According to my husband, very bad. It is small and not enough room between the benches. He is a big guy who works out hard but normally makes out fine at the onboard gyms. I've never heard him complain as much as he did this time. There were quite a few treadmills though. Spa: my husband had a deep tissue massage which he said was great. They did try to sell him after product but weren't too pushy. Service: I'm not a big drinker. So I love it when there are different bar menus at each bar. i didnt find this on this ship. And when I overheard on a couple of occasions people asking bartenders for recommendations, they got blank looks. It was very strange. Especially on the back of the ship at the ocean view cafe. It seemed like the waiters were subbing in for the bartenders. This can make a great difference in service. We had select dining this time so we had a number of different servers. All were good. A few were great. Food: The one night we ate in Blu the food was awesome. The buffet breakfast was great. The one night we ate dinner at the buffet we all really struggled to find something we enjoyed. This was the first time we have had select dining. This was a great option for us. We didn't wait more than 2 minutes for a table. However, we feel that the ship was not fully booked so wait times may increase if the ship was busier. We only did 2 excursions. One through the ship and one booked independently. Skagway: Laughton glacier hike and white pass railway. $250 Cnd each. This was a great excursion. You do about an hour on the train. You make sandwiches and gather snacks. You then walk through the woods until you hit a field of rocks that eventually becomes the glacier. We had horrible weather but terrific guides. Juneau: Harv and Marv's whale watch. Around $200 Cnd each. Again, not great weather. We saw a few whales. We just had bad luck but I would recommend this company. It was nice to only have our party of 6 on the boat. We were going to walk to nugget falls but the trail was closed due to flooding. Sitka: We went on our own hike on the Indian River trail. It's about 5 miles each way. It was beautiful. Just a few tips. The line to get a shuttle into town was crazy. We waited over an hour. Then we walked about 30-40 minutes to get to the trailhead. I would recommend getting a taxi for some or all of this as it really cut into our hiking time. Sitting on the back of the ship while leaving Sitka is amazing. Just beautiful. Icy Strait Point: again it was pouring rain. So we got off the boat first thing in the morning. Used the wifi at the restaurant (landing zone??) (apparently it got crazy busy here later in the day) walked around for about an hour got soaked and went back to the ship. Ketchikan: we were going to hike on our own but it was raining on and off so we decided it would be too muddy. And as it was so foggy/cloudy we wouldn't see much at the lookouts. We wondered around and did some shopping for souvenirs. Victoria: we walked from the ship to downtown on the walking path. It was quite nice. Clean and well marked. We then took a city bus for $2.50 each to Buchart Gardens. It couldn't have been easier. I think it cost around $30 each to get in. So it cost us about the same as it would have cost one of us for the ship excursion. The gardens were lovely. We spent about an hour looking around and then hopped on the bus to go back. You can get a shuttle from the ship to downtown. Astoria: We found this town to be very friendly and pretty. We walked the Astoria River Trail which is a paved trail around 2.5 miles long. There are a ton of sea lions hanging out nearing the end of the trail. You can also take the trolley that runs the length of the trail for $7 day pass. We then walked up to the Goonies house (all tarpped up) and walked downtown. Tracy Arm Fjord: we had a nice sunny day for this! It was beautiful. We couldn't get very close to the glacier though because there was too much ice. You could just see it in the far distance. It was a lovely day all the same. But cold! Bring a warm coat, layers and make sure to bring a hat and mitts! Disembarkation: we had no problems getting off the ship. San Francisco: we stayed for 3 days. There is certainly a lot to see and do but it was a smelly city. A lot of homeless people and a lot of garbage everywhere. We bought a transit pass that allowed us to use the trolley and the buses. We rented electric assist bikes and rode across the Golden Gate Bridge into Sausalito. Had lunch and rode back. Ate dinner one night at a food truck gathering in Fort Mason Centre. Went to Alcaraz (book your tickets months before you go) China Town. The Pier. We saw a lot which is good because I don't think I'd go back;) Summary: We found the excursions to be far too expensive for us to do one in each port. Which would have been fine except we had so much rain that we didn't end up doing a lot we had planned on doing on our own. (It rained hard on 8 or 9 days of our 12 day cruise) We ended up being bored more than we would ever expect. I would suggest going earlier in the season. It would be better to have colder weather with less rain. While it was terrific to get the upgrade to aquaClass, I believe we would have been happy with our original inside cabin. We spent most of our viewing outside on deck. Very little on our balcony. I would spend the money on excursions. I'm glad I did this cruise. I would recommend people to go to Alaska but once was enough for me. I prefer the Caribbean :) Read Less
3 Helpful Votes
Sail Date: July 2015
Took the Infinity for a cruise of the British Isles last year. Upgraded from an inside cabin on a low deck to the concierge level with a balcony. The room was a little better and the balcony was nice. The steward taking care of our room ... Read More
Took the Infinity for a cruise of the British Isles last year. Upgraded from an inside cabin on a low deck to the concierge level with a balcony. The room was a little better and the balcony was nice. The steward taking care of our room was okay, but the sheets were stained and ripped. The dust ruffle was so stained and dirty, I asked for it to be replaced. The same was true of the table linens in the dining room. We didn't see any of this last year. Two of the shows that we went to were the same shows as a year ago. I guess they don't want you to take the same ship two years in a row. Loved Alaska and a lackluster cruise won't change that. This was my 4 cruise with Celebrity, all of them 7 or more days, and I have never been disappointed before. I have always recommended Celebrity to my friends in the past but will no longer do that. I will choose another cruise line for next this winter and next summer's cruises. Read Less
1 Helpful Vote
Sail Date: June 2015
I looked forward to sailing on Celebrity because I had understood from people I had met on other ships, reviews I had read on-line and Celebrity's marketing material that Celebrity was a cut above the rest. Our experience was so ... Read More
I looked forward to sailing on Celebrity because I had understood from people I had met on other ships, reviews I had read on-line and Celebrity's marketing material that Celebrity was a cut above the rest. Our experience was so disappointed that we do not intend to sail with them again. We found that we were not alone in this view. Indeed, one of our fellow passengers compared it to being on an overcrowded cross channel ferry!! This description was harsh but we could understand what he meant. There were too many people and some had too much to drink so you could say that it did resemble at times the old P&O Pride of Bilbao which sailed from the UK to Spain and back. The following is our experience of the cruise. We sailed with Celebrity Infinity from Vancouver to Alaska on 28 June 2015. It took nearly three hours to get on board mainly because of the need to get through US immigration. Our oceanview cabin was not as spacious as other ships we had sailed on. My husband had commented on the lack of wardrobe space and that the bathroom was small. It certainly was small and dangerous having no shower door just a step which I tripped over twice. On both occasions I had my back to the shower and was trying to pick-up something from the floor and I ended up on my back banging my head on the shower floor. I am not sure whether being below average height meant that I was more prone to trip over the step backwards but whatever the reason it was dangerous and very painful. The food in the main restaurant was generally over cooked. White wine was often served warm in the restaurant and, when ordered for a starter, sometimes arrived very late or not at all. We sometimes took a bottle of still water into the restaurant to fill-up our water glasses only to find that the water waiter - who we had told we would be drinking the water from the bottled still water - would appear to top up our water glasses with iced water from his water jug. The dress code was not enforced on formal nights. People wearing jeans, loud shirts and baseball caps were allowed in much to the annoyance of some like my husband who was wearing a dinner suit. We got the impression that the staff did not want to offend those who had not dressed-up, particularly those who had had more than a few drinks. We gave up having breakfast in the restaurant because service was very slow. On one occasion our breakfast was nearly an hour late. When it arrived it was cold and half my order was missing!! When I drew the waiter's attention to this, he said he would get the missing items and after another delay, he returned to say that the items had all gone. Not surprisingly, I did notice a few times that the waiters would get into a huddle to receive what looked like a ticking-off from a senior waiter. The downside of going to the buffet for breakfast was that it was very crowded and there was not enough tables or chairs. We had paid for a classic drinks package and found the restrictions on what you could or could not have were petty and penny pinching e.g. can have still water but not sparkling. Petty penny pinching restrictions also extended to our bathroom - you could not have shower gel in standard cabins and the toilet paper was cheap and thin. The port lectures turned out to be where you can buy diamonds, etc, etc, from Celebrity chosen stockists - for which we were told Celebrity get a commission. The entertainment in the theatre was third rate. However, the disco was very good with music spanning from the 60s to the present day. The tender service to Icy Point was a shambles. We were booked on the 14:45 but left the ship at 18:00!!! We were not impressed. But, what did impress us was the naturalist who was both knowledgeable and entertaining and also the martini bar where we were introduced to the cosmopolitan cocktail. Our evening aperitiff there was far better than the ship's attempt at making a gin and tonic which either had too much tonic or too much gin. In fact, we have never had a bad gin and tonic on a ship until we sailed on Celebrity. Read Less
5 Helpful Votes
Sail Date: June 2015
We had been on this ship previously and were happy enough. However this time we could see a lot of areas where the ship failed our expectations. Others on this site have covered them adequately but here's a short version of my ... Read More
We had been on this ship previously and were happy enough. However this time we could see a lot of areas where the ship failed our expectations. Others on this site have covered them adequately but here's a short version of my issues. Food most certainly did not live up to previous standards except one meal we had in the USS America restaurant which required a 100 dollar cover charge for two people. A bit over the top I think! General cleanliness and attention to detail was below power. The decor and furnishings were dated and tired. The staff lacked lustre and enthusiasm. Staff generally would plough through and not step aside for cruisers showing little respect. Entertainment, apart from a comedian at the start of the cruise who was very funny, was nothing special. Our stateroom staff were helpful and conscientious, no issues there. We were sick of the constant hard sell from the ship, pushing diamonds and various gems, handbags etc. It just never ended! Even when I went ashore to one of the jewellery shops, I was bullied and harrassed to make a purchase. I couldn't believe I was in Alaska, America and not in some obscure African bazaar where quite frankly I would have expected it!! This hard sell is a big problem for me and many others I spoke to on the cruise. I would not go on a Celebrity cruise again for this issue alone! However the destination, Alaska, was a must see, especially the Hubbard Glacier. The only downside was that we only had 3 stops, one of which we waited over 2 and a half hours to get tendered off!! Totally unacceptable wait time Think it's back to booking P & O again!! Read Less
1 Helpful Vote
Sail Date: June 2015
The Celebrity Infinity is a very nice cruise liner and the cruise from Vancouver up the inside passage is great with some lovely excursions and sightseeing cruising. The staff were pretty good and the entertainment was good. However, the ... Read More
The Celebrity Infinity is a very nice cruise liner and the cruise from Vancouver up the inside passage is great with some lovely excursions and sightseeing cruising. The staff were pretty good and the entertainment was good. However, the cruise was spoiled by a lack of organization in some areas. 1. Our muster station for the lifeboat drill was crammed with people and no lifejackets were required. Some people didn't even bother to turn up. The drill was somewhat chaotic, so I dread what it would be like in a real emergency. 2. The grill/buffet on deck 10 is a major free for all at meal times. There is a lack of seating at these times and the area often ran out of plates and cutlery. We ended up taking breakfast and lunch in the main dining room. 3. On one morning, people were queuing for shore excursions when the crew suddenly announced that independent travelers could go ashore first, crating chaos on the stairwell. 4. On the morning of departure, announcements were a bit sporadic with large groups of guests departing the ship together. 5. Food was ok but lukewarm at best served on warm plates. I'm afraid this will be our first and last cruise with Celebrity, much prefer other cruise lines. Read Less
3 Helpful Votes
Sail Date: June 2015
I looked forward to sailing on Celebrity because I had understood from people I had met on other ships, reviews I had read on-line and Celebrity's marketing material that Celebrity was a cut above the rest. Our experience was so ... Read More
I looked forward to sailing on Celebrity because I had understood from people I had met on other ships, reviews I had read on-line and Celebrity's marketing material that Celebrity was a cut above the rest. Our experience was so disappointed that we do not intend to sail with them again. We found that we were not alone in this view. Indeed, one of our fellow passengers compared it to being on an overcrowded cross channel ferry!! This description was harsh but we could understand what he meant. There were too many people and some had too much to drink so you could say that it did resemble at times the old P&O Pride of Bilbao which sailed from the UK to Spain and back. The following is our experience of the cruise. We sailed with Celebrity Infinity from Vancouver to Alaska on 28 June 2015. It took nearly three hours to get on board mainly because of the need to get through US immigration. Our oceanview cabin was not as spacious as other ships we had sailed on. My husband had commented on the lack of wardrobe space and that the bathroom was small. It certainly was small and dangerous having no shower door just a step which I tripped over twice. On both occasions I had my back to the shower and was trying to pick-up something from the floor and I ended up on my back banging my head on the shower floor. I am not sure whether being below average height meant that I was more prone to trip over the step backwards but whatever the reason it was dangerous and very painful. The food in the main restaurant, the Trelis, was generally over cooked. White wine was often served warm in the restaurant and, when ordered for a starter, sometimes arrived very late or not at all. We sometimes took a bottle of still water into the restaurant to fill-up our water glasses only to find that the water waiter - who we had told we would be drinking the water from the bottled still water - would appear to top up our water glasses with iced water from his water jug. The dress code was not enforced on formal nights. People wearing jeans, loud shirts and baseball caps were allowed in much to the annoyance of some like my husband who was wearing a dinner suit. We got the impression that the staff did not want to offend those who had not dressed-up, particularly those who had had more than a few drinks. We gave up having breakfast in the restaurant because service was very slow. On one occasion our breakfast was nearly an hour late. When it arrived it was cold and half my order was missing!! When I drew the waiter's attention to this, he said he would get the missing items and after another delay, he returned to say that the items had all gone. Not surprisingly, I did notice a few times that the waiters would get into a huddle to receive what looked like a ticking-off from a senior waiter. The downside of going to the buffet for breakfast was that it was very crowded and there was not enough tables or chairs. We had paid for a classic drinks package and found the restrictions on what you could or could not have were petty and penny pinching e.g. can have still water but not sparkling. Petty penny pinching restrictions also extended to our bathroom - you could not have shower gel in standard cabins and the toilet paper was cheap and thin. The port lectures turned out to be where you can buy diamonds, etc, etc, from Celebrity chosen stockists - for which we were told Celebrity get a commission. The entertainment in the theatre was third rate. However, the disco was very good with music spanning from the 60s to the present day. The tender service to Icy Point was a shambles. We were booked on the 14:45 but left the ship at 18:00!!! We were not impressed. But, what did impress us was the naturalist who was both knowledgeable and entertaining and also the martini bar where we were introduced to the cosmopolitan cocktail. Our evening aperitiff there was far better than the ship's attempt at making a gin and tonic which either had too much tonic or too much gin. In fact, we have never had a bad gin and tonic on a ship until now. Read Less
1 Helpful Vote
Sail Date: May 2015
My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there! Cabin was not overly clean ... Read More
My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there! Cabin was not overly clean and staff generally seemed very down and demoralised. No sail aways, which is a shame as you do start a holiday full of expectation and it was all low key. We had a concierge cabin which was supposed to include daily canapés, but once on board, we were told they would only be delivered if we ordered them for a specific time and were in our cabin. Ordered them one day but the quality was shockingly bad so didn't bother again. Food generally was pretty poor. I only looked forward to the evening meals with an open dining option, for meeting new guests and not the food. Service in the trellis was poor. Sommeliers just vanished and just about squeezed two glasses of wine out of the bottle for the whole evening. We went to 2 shows, which were both good and entertaining. Having said this, we did have a fantastic holiday but that was largely due to the utterly amazing Alaskan scenery and superb weather and the other guests that we met and befriended. If the weather had been bad, it would have been a very sorry affair all round. I cannot see us cruising with Celebrity again for the foreseeable. Read Less
Sail Date: May 2015
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop ... Read More
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop off much simpler than getting off on a busy street outside the aging terminal down the street. But the wait was the longest of any cruise yet. We were in line for what seemed like hours, on our feet, so tiring. At first blush, the ship is beautifully appointed and decorated in tasteful, modern themes, although some of the art work seemed peculiar (a crushed motorcycle sculpture, and tiny 3-D printer figurines in glass cases...no pieces had that ooo-ahhh factor we've seen on other ships). Our cabin was the best design yet ~ rounded bed, lots of mirrors to give a spacious feel, glass panel-illuminated nightlight in the bathroom - excellent idea. We had heard the food was "better" Celebrity, but we found it mediocre in the dining room and some menu items were actually quite poor (steak ordered from the "left" side of the menu was "diner quality"). The one and only night lobster was served, it was tough, dry & chewy. The mushroom risotto smelled horrible and came in the form of a brown paste. We got it, this was probably a subtle nudge to sign on for the alternative dining venues at a premium price. We are not usually buffet people, but ended up there for breakfasts (the dining room took way too long, and the menu never changed like it did on other cruises). I have to say, the buffet experience on Celebrity was the best of any other cruise we've taken. The pasta bar, pizza bar, and particularly the ice cream/sorbet/frozen yogurt bar (flavors changed daily!) were very good. Fresh waffles, omlets & eggs Benedict were made to order at breakfast at various stations. There was always a fresh ham, or roast being cut for lunch & dinner, sushi bar every night at 5:30p, and they would fry up minute steaks and chicken breasts on the grill as well. Even the burgers at the poolside grill were more like home made than the thin, McDonald variety on other cruises. The international staff was friendly and engaging. The entertainment we found lack-luster compared to other cruises. The theater was nicely designed, small couch seating (not too comfortable after awhile though). The stage floor was shabby and beat up, the production shows were ho-hum as far as content and music selection, and some of the costumes were garish and odd. the guest entertainers were as expected. We saw much more sophisticated entertainment on Princess actually. However, the small venue music was nice - two girls ("Ear Candy") and a singing piano player provided casual background vocals. On the downside, the piped in muzak in the buffet and other areas was almost always vocal jazz, erratic, moaning and whining. More ambient music would have been welcome. Selections on the cabin TV were extremely limited and often "no reception" would appear. Premium movies were available at a whopping $12+... really?! So much for kicking back in the cabin to relax and watch TV. It was mostly commercials selling future cruises or premium ship services & restaurants. All in all the cruise was very nice. The itinerary was one of our best yet to Alaska (been there 4 times). We were pleasantly surprised by stops new to us in Haines & Nanaimo. Milo, the naturalist was very good and spoke on a variety of interesting subjects, including one presentation on the constellations & space. The "Snapshot Rally", by Mikey/Live was an excellent, sharing experience. Cruise contributors submitted 5 of their best photos and got a (free) photo CD at the end of the cruise that was a compilation of 600+ wonderful pictures submitted by other cruisers. Now for the problems we had. Mid-way through our cruise they decided to spot-paint our balcony. No notice was given. We arrived with our cabin door ajar and someone outside painting. We were assured the paint would dry in about an hour. But there was moisture, and the paint remained tacky for days. We tracked it in on the carpet and it stayed on our shoes. Paint was also slopped onto our deck chairs. We were hindered from using our deck as we had to skirt around the edges to avoid the undried paint. We called guest services, but they couldn't move us. It was then that I noticed how gross our room phone was. I took pictures. For a cruise line so concerned with health, this was an area that was clearly neglected and a place ripe for cross-contamination. Also, there were humps in the hall every so often. Not the metal separators found when carpet meets these were humps that if you were caught off guard, or in rough seas, or very elderly or impaired might cause one a real problem. There was also a large divot (about the size of foot) covered over by carpeting at the end of our bed that we turned our ankle on a couple of times. When we mentioned these "flooring irregularities" to the room steward, he laughed and said "they were there when he got there". Upon returning, I contacted customer relations to tell them about the paint issue, the dirty phone, and the flooring irregularities. They were ho-hum about it and offered us a $125 discount on our next cruise (total). I doubt we will be back with Celebrity. It really didn't turn out to be all it was cracked up to be. Read Less
5 Helpful Votes
Sail Date: May 2015
Generally the cruise was nice, the ports were great We had a Concierge class stateroom 9201. I would not book Concierge class again as i don't believe that the extra money paid is value for money. They advertise fresh flowers....we ... Read More
Generally the cruise was nice, the ports were great We had a Concierge class stateroom 9201. I would not book Concierge class again as i don't believe that the extra money paid is value for money. They advertise fresh flowers....we never got them. They advertise use of Binoculars, no use if they are broken ( and then the replacements were also broken. They advertise a pillow menu, but the cabin steward looked so bewildered when i asked that i didn't bother to ask again. The room was fine just the Concierge additions lacking. The food was a mixed bag, the buffet was very repetitive, we did not eat there much but every time we did or went through there the food was the same, and lots of curry, dhal rice. The poolside fare was as normal burgers hotdogs etc, they do there best to keep it hot which was good and worked. But the standout was Qsine, we purchased the 5 speciality dinner package and ate 3 times at Qsine and twice at US United States. Both restaurants food was nice but Qsine with its unusual serving styles, extra friendly service staff was exceptional. The food was always tasty, the staff always spent time explaining or just chatting.... A real winner. The bars were average with the exception of the Martini bar, the boys in there did a great job with entertaining and interacting with guests. We had a premium beverage card, so were not to worried with the costs of the drinks, but the Martini costs were all $12 + tax To sum up, we would cruise again with Celebrity, we would not pay extra for Concierge class and we definitely would buy the dinner package again. Read Less
Sail Date: May 2015
Embarkation - Embarkation was delayed due to port issues, a CDC inspection and "deep cleaning." The test of a process is how things are done when something goes wrong. In this case, Celebrity gets a minus in dealing with the ... Read More
Embarkation - Embarkation was delayed due to port issues, a CDC inspection and "deep cleaning." The test of a process is how things are done when something goes wrong. In this case, Celebrity gets a minus in dealing with the issues. There were lines everywhere, inside and out of the terminal and there was little communication or assistance to those in line - particularly, for handicapped or those with "priority embarkation." Luckily, the weather was ok. There was no acknowledgement from Celebrity thru the Captain or Cruise Director with any mention of "sorry for the inconvenience" until the last day of the cruise. The Ship - The M class ships have a beautiful design, especially the dining room. Needless to say, with the norovirus cleaning, the ship was spotless through out the cruise. Most areas are in good shape though wood trim on chairs and white upholstery are showing wear. Dining Room/Bar Service - Food was a pleasant surprise. Though Celebrity food is reliable, the food and service in Anytime Dining on this cruise was particularly good. Windjammer was crowded but manageable. The Classic Beverage Package was great. Service, drinks and snack choices in Cafe Bacio were excellent. Room Service - Service was on time but quality was spotty - missing utensils, cold food, missing cream, missing syrup for pancakes, missing butter, sometimes a carafe of coffee but other times a teapot of coffee, etc. In 5 or 6 tries, there was always something not right. Ports and Excursions - Weather in Alaska was perfect. All four excursions in Juneau, Ice Strait, Ketchikan and Astoria were well-run and as described. The time cruising in Tracy Arm was very nice but this was the first time in four cruises to Alaska where the ship stopped so far away from the glacier with no real explanation provided as to why. It was also disappointing that, on a cruise to Alaska, there really wasn't a lot of information provided from a naturalist. The speaker did one 45 minute talk on Alaska and then a 30 minute talk on Victoria and Astoria. He seemed more interested in collecting passenger photos for a CD than on providing information about Alaska and the Pacific Northwest. More time was given to the Port Shopping speaker than the naturalist/lecturer. Disembarkation - Everything seem to run fine including transfers to the airport. All in all, this was an enjoyable cruise with absolutely wonderful weather in Alaska but it could have been better. Read Less
Sail Date: April 2015
This ship is in need of a complete overhaul, it is getting a little tattered and looking old. Shore excursions were not up to snuff, too much political discussions by the guides. When will the cruise lines quit taking bribes from ... Read More
This ship is in need of a complete overhaul, it is getting a little tattered and looking old. Shore excursions were not up to snuff, too much political discussions by the guides. When will the cruise lines quit taking bribes from vendors so that the excursions stop at certain shops. If I want to shop I will pick my own shopping destinations. Food was average, service was very good. Why can't people learn to wash their hands. The captain announces ways to prevent virus transmission every day on the intercom. Their are countless notices everyday in regard to virus prevention. And you still see morons not washing their hands after they go to the bathroom. You still see these same type of people sidestep the hand sanitizers when going to the buffet or restaurant. Stupid is what stupid does I guess. Disembarkment was a bit of a nightmare but things happen and it was handled as well as could be expected. A bit more information would have helped as the delays were extended. Read Less
Sail Date: March 2015
We flew into Fort Lauderdale the day before our cruise and took a short cab ride to the Embassy Suites, a very busy but comfortable hotel with a nice manager's reception and a very good breakfast. There are many restaurants and shops ... Read More
We flew into Fort Lauderdale the day before our cruise and took a short cab ride to the Embassy Suites, a very busy but comfortable hotel with a nice manager's reception and a very good breakfast. There are many restaurants and shops within easy walking distance. We were planning to take a cab to the port but the hotel shuttle service for $8 pp was well organized and much more user friendly than other shuttles we have used. Hotel and shuttle rated A. We left the hotel at 11:00 am and boarded the ship at 11:30. It was the easiest boarding we have had to a cruise ship. Rating A+ We had a nice buffett lunch and had access to our cabin about 1:30 pm. Overall service was very good except for one night in the speciality restaurant SS United States. We purchased a three night speciality restaurant package before the cruise and I would not do it again. Food was OK but not worth the price and not nearly as good as other cruise line speciality restaurants we have recently tried such as Holland America and Carnival. MDR food was very hit and miss with very fishy smelling and tasting fish dishes many nights. Beef and lamb were generally good. Overall the 2 couples traveling with us were disappointed in the MDR. The breakfast and lunch buffets on deck offered good variety and were generally tasty. The hamburger and hot dog grill was not very good compared to our Carnival cruise in December where they serve the best cheeseburgers and fresh cut fries. Think of Five Guys. The drink packages are great but the Premium package works best for wine lovers with more selections. The coffee bar was a hit with the coffee and tea selections. The real problems started after leaving Costa Rica as the ship went to what I call "Code Red" until we reached San Diego (6 nights) Norovirus was starting to spread (staff & guests) and the staff was starting to be over worked with all their extra serving and cleaning duties. It is also noted respiratory problems with bad coughs were evident throughout the ship. Guests were served by staff at the buffets, no salt or pepper on table, silverware was handed out, long lines for coffee,tea, etc.. Staff did well but procedues created a lot of confusion. Hand sanitizing was required all through the ship with frequent reminders from the Captain. The ship's Norovirus problem made CNN news and CDC was boarding in San Diego to investigate. A lot of activities on sea days if you wanted to take advantage. Entertainment as with all cruises was hit and miss depending on your taste. The highlite of the trip was passing through the Panama Canal with the other port stops being interesting and enjoyable. Overall, we enjoyed the cruise with very good service from Guest Relations to our room attendant. MDR food, the outdoor grill, and the speciality restaurants were disappointing. We did book a 2017 cruise to India with a free classic drink package. This was our 21st cruise so we understand no cruise line is perfect and all cruise lines do some things better than others. This was our first Celebrity cruise and we do not feel it was significantly better or worse than the other major cruise companies we have sailed. Read Less
Sail Date: March 2015
Check in was extremely fast and painless. We arrived on the early side of boarding times. Although we were on the ship early, our luggage did not arrive until just before dinner, almost 6:30 PM. Our ship was scheduled to sail at 4:30 ... Read More
Check in was extremely fast and painless. We arrived on the early side of boarding times. Although we were on the ship early, our luggage did not arrive until just before dinner, almost 6:30 PM. Our ship was scheduled to sail at 4:30 PM, but due to some delays, did not leave until approximately 6:00 PM. This is our third cruise on this ship, but the first time for this itinerary. We had a veranda cabin on Deck 9 (Stateroom 9153), which is a concierge stateroom. Our first impression was that the ship is showing its signs of age in almost every area, especially in the staterooms. Our stateroom had a veranda door that was very difficult to open and close, especially from the exterior. We complained on several occasions to our cabin steward, but nothing was ever done. The drapes are shabby and the sofa was in terrible condition. Even the carpeting looked dirty. The shower curtain was moldy and had to be replaced. The food was our next biggest disappointment. At our first dinner, all four of us ordered prime rib. None of us could cut the meat with the knife provided and we all returned our dinners because the meat could not be chewed. The replacement sirloin steaks had the same problem and had to be returned. I finally got a breaded pork chop that was just okay. Similar problems occurred at other meals, although some choices were okay. The shrimp cocktails, French onion soup and escargot was excellent and we each had two or more each night we had dinner in the Vista Dining Room. The desserts were always good. Missing in the Vista Dining Room were fresh flowers on the table and the string quartet that used to be there on our prior cruises. The chocolate buffet at night has also been eliminated. Some low sugar or sugar free desserts were always available. We thought we would try the SS United States Dining Room. In our opinion, the $50 per person upcharge is a real ripoff, since many of the things on their menu were no different than on the main dining room's menu, when comparable items were available, such as Chateubriand. In this dining room, you can have two starters (appetizer or soup) in addition to your entree and dessert. Note that one can have as many starters as one wants in the Vista Dining Room. The four of us ordered our two starters, some of which were good and others tasteless. The real problem started with our entrees. My Dover Sole was prepared tableside and then wheeled away, where it sat for 15 minutes until 2 of the other 3 entrees were delivered. Obviously my Dover Sole was cold when finally delivered. One of those two entrees was not edible and returned for a replacement. The 4th entree and the replacement entree finally showed up when those of us who had gotten our entrees earlier had just about finished them. The selected desserts were good, but only one was "special", the Bananas Foster. Although 2 of us had coffee and the other two had tee, nobody came to refill them. In fact, only when we requested to speak to the Dining Room Manager, did anyone ask how our meals were. To make a much longer story shorter, the Dining Room Manager agreed that we should not be charged for our meals. We likely missed a better meal in the Vista Dining Room, where our waiter (Marijan) and Assistant Waiter (Igor) at table 415 were very attentive. Now, for the Ocean View Cafe, which is the buffet, we found it to be mediocre for lunches and okay for breakfast. Omelet and eggs to order lines were often very long. Choices for lunches were interesting with Indian food and many other choices available. Table cleaning service was often slow. Buffets are not our thing, but on port days, there was no viable option, since service in the Vista Dining Room never took less than an hour for breakfast. Our next biggest problem was the seating at the pool areas. Around the main pool on Deck 10, the chaise lounges look fairly new, but adjacent lounges are in contact with one another, making the only access from the end of the lounge. The lounge seating material is stretched very tight and sitting on them became uncomfortable after a short time. There are two different types of lounges in the Spa Pool area. The wood slat ones have a pad on them; however, the pad was so thin that you could feel every slat through the pad. The few other lounges in this area, which did not go to a flat position and could not otherwise be adjusted, were the only comfortable lounges on the ship. Now for the ports. Our first stop was Colon, Panama. What a horrible port. We took a local tour and found that most of this city was a slum and not safe to walk in. If you have to stop at this port, make arrangements to go to Panama City, about a 60 to 90 minute drive. We also stopped in Puntarenas, Costa Rica, where we did a private excursion with Ricky Ricardo Private Tours (www.rickyricardotours.com) or e-mail at rickyricardotours@yahoo.com. Ricky took us on a very interesting eco-tour. We highly recommend him. Our next port was in Guatemala, where we also hired a private guide to take us to the old city of Antigua. Carlos Mijangos (Guatemala Tour Guide), E-mail carlos@guatemalanguiide.com) took us on a great tour to Aniqua. He was very knowledgeable about Antigua and the other stops we made in both directions from Antiqua. He is also very accommodating and we had a coffee stop at a charming cafe and a lunch at a restaurant that served local food. We also went to a jade factory and shop, which we found to have reasonable pricing. Our next port was Puerta Vallarta, Mexico, a place where we have been to more than 15 times on land vacations. It is a great place, in our opinion; however, the ship docked at 7:30 AM, when not much of anything accept Diamonds International and other expensive jewelry stores recommended by the ship were open. The other charming local shops, and even the flea market, don't open unti 10:00 to 10:30 AM. The ship left at 2:30 PM. Not much to say about Cabo San Lucas, Mexico. Still some evidence of the most recent hurricane. Not much to do but shop. Unfortunately, or maybe not, the ship left this port at 2:30 PM. Based upon the ships speed indicated on the television, relative to the listed maximum speed, we could have stayed in both ports for much longer. What a shame. Our cruise ended in San Diego, CA. Some of the waiting areas were overcrowded to the extent that many people had to stand. In summary, it is our opinion that this ship has lost much of its glamor and food quality has greatly diminished. Not sure we would do Celebrity again. Perhaps we were spoiled by our prior cruises on Oceania, which we probably will go back to. Just need to find an itinerary that we have not done before. Read Less
Sail Date: March 2015
The ship is looking a bit tired in parts but it is now 14 years old and celebrity are doing well in keeping it looking good. I just wish they did not try ans squeeze in so many alternative premium dining venues. A lot of the nice ... Read More
The ship is looking a bit tired in parts but it is now 14 years old and celebrity are doing well in keeping it looking good. I just wish they did not try ans squeeze in so many alternative premium dining venues. A lot of the nice touches seem to be disappearing: chocolate on the pillow, nice towels on the con. cabins etc. The entertainment shows I would describe as adequate. The biggest let down on this cruise was the ports. Pisco instead of Lima. Nothing to see in Manta. the weather did nit help but one can not blame Celebrity for that. The cruise was saved by the excellent enrichment speakers especially Milo. Read Less
1 Helpful Vote
Sail Date: March 2015
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, ... Read More
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, singer/impressionist from Canada. The tours were largely well organised and the highlight for us were the Penguins at Punta Tombo and the Tierra del Fuego national park and return trip on the catamaran. Mickey Live and Dr Dean kept us well informed about the different ports of call and wildlife etc. going around Cape Horn and through the Panama Canal wre just great.Our cabin steward was excellent and always keen to please. Staff seemed unhappy in F&B areas of ship which we put down to poor management. The Ocean View cafe was no match for the Windjammer on RCL ships. Cold food was served on hot plates and lukewarm food on cold plates! When we complained the supervisor agreed but nothing changed. Scrambled egg at breakfast was very unappetising and pizza variety was poor (we don't do pizzas without cheese! My wife is lactose intolerant). Smoked salmon was poorly presented with dark meat not trimmed out. Why no plate warmers and why were Bain Marie's not at correct temps? Trellis restaurant had good service on first 2 weeks where we shared table with 6 others. My Time dining in second 2 weeks ranged from excellent to appalling service and food was very average. Walked out on last night as waited 30 mins for desert. Chef had forgotten to cook apples for Apple turnover! Medical staff excellent as I suffered from flu and bronchitis in second week-lots of guests suffered with hacking coughs. Hygiene standards improved on third week after thorough decontamination at Valparaiso and all library books removed without explanation and no linen towels offered in public restrooms. Having enjoyed 9 excellent cruises with RCL ships this was a major disappointment. We expected higher standards and will certainly not br travelling again with Celebrity based on this experience. Read Less
Sail Date: February 2015
We have sailed on Celebrity many times and almost always are very happy with them. The crew/staff on this cruise did not seem to be at par with other cruises. Although they said the proper things, many of them did not seem as happy as on ... Read More
We have sailed on Celebrity many times and almost always are very happy with them. The crew/staff on this cruise did not seem to be at par with other cruises. Although they said the proper things, many of them did not seem as happy as on other cruises. There was no "energy" with them. My biggest complaint was at the Falklands. We had signed up for a Celebrity tour that was scheduled to be back at about 4:00. A note in the daily rag noted that due to limitation of tenders, wait times may be long. (They wait till the night before to alert you). The last tender was to be at 4:30. When we got to the pier at 4:00, there was a huge line waiting to take the return tender. We stood in line for 1:15 hr, most folks probably 1:30 hr., and I heard of some people waiting 2 hr in line. Fortunately for us, it did not rain (slight sprinkles) but I understand it did rain on some of those standing in line. Although ship departure was scheduled to be at 5:00, it did not pull out until 7:00 (2 hrs. late). Very poor planning on Celebrity's part, and no apology or mention of the experience by Celebrity afterward. The food in Blu was good, although portions were very small. The sommelier was good but very overworked; we had the drink package, and she did not come by very often (maybe another cost-cutting initiative by Celebrity). The Captains Club hostess was okay, although she was not as good as any of the previous ones. We are Elite +, and for the 5-7 p.m. drinks, it was loosely controlled so I expect others went into the viewing section of the Constellation lounge and then into the CC area. At various times there was no one checking seapass cards. The Elite and Elite + customers were put into the center section of the Constellation lounge and it became quite noisy. Since we also had the drink package we sat with others in the seats along the windows, so really we didn't take advantage of the CC 5-7 program. ...and last but not least, they still do not put chocolates on the pillows at night, which they had for years. This cost-cutting, while it adds up financially, takes away some of the pleasure of sailing with Celebrity. All-in-all, not up to Celebrity standards. Disappointing.   Read Less
4 Helpful Votes
Sail Date: January 2015
As always, when traveling, if you think you're getting gourmet food, Broadway shows and a suite for $100 per night per person you might be slightly disappointed because in reality a gourmet dinner and a decent show ticked costs way ... Read More
As always, when traveling, if you think you're getting gourmet food, Broadway shows and a suite for $100 per night per person you might be slightly disappointed because in reality a gourmet dinner and a decent show ticked costs way more than that! The Good: Embarkation, we walked on board 30 minutes after arriving at the pier! Got a glass of Champagne and headed to deck ten aft. Waited at the bar for a few minutes before we were able to find a table under cover as it was raining. Had to wait a couple of hours for the staterooms to be ready. Found our (secret) stateroom to be great! Our stateroom attendants were PERFECT! Food in general at the buffet was OK. Food in the MDR in general was good but not great. Service after the first day (see below) was always outstanding! The, always available NY steak, was tough! A few days later prime rib was excellent! The filet in the Beef Wellington was also tender but the pastry and filling were sad. The entertainment in general was good. The headliners in the theater were very good! The singers and dancers were enjoyable! The lectures were informative and in some cases funny as well! Milos is hilarious! The Bad: Celebrity continues to cut corners to improve the bottom line. We miss the Sunday Brunch! If other cruise lines have that we'll consider switching loyalty. How sad to have an ice carving demonstration but no ice sculptures. I was never a fan of Baked Alaska but did enjoy the parade. The obviously factory made version now served by Celebrity is just pathetic! The classic beverage package includes nothing but sweet Chardonnays. Chardonnay with residual sugar are simply not acceptable. The few Cabs on the list were barely drinkable. The cuts are getting tiresome Celebrity, it's only a matter of time before your loyal customers jump ship! The Ugly: This is the first cruise I remember where the people were the most obnoxious part of the trip. How about our waiter in the MDR who thought he was one of those very rude comics. He told the rather hefty lady he was trying to go around “it's ok I'M skinny”. He also described frog legs as “jumping chicken” and told some customers they got the front legs while he told others they got the rear. Then while delivering ice cream he's chanting ” I scream you scream we all scream for ice cream”. First time ever I've called a food director about one of his waiters and that made him disappear to be replaced by a dear gentleman who looked after us the rest of the cruise. Then there was the “lady” who was asked to wait while people were getting off the elevator and then barged ahead stating “no you wait”. There was the “scholar“ on our 6 hour bus to the airport who found it necessary to correct our tour guide every few minutes. She told the dear sweet girl that we don't say “older people” in English, “WE SAY SENIOR CITIZENS!!!” Several people were ready to smack her. Claimed she was a teacher, but she must suck at that! Many of the repairs done in the recent dry dock stint we're pathetic such as the bar rail in Rendezvous which was sticky and rough as a cob. Speaking of that disembarkation from this location was a zoo! Finally, the sewage smell in several location on board continued for the entire cruise. This is simply not acceptable! How about piping this stink to the engine intakes? If you had a cabin near these areas it would drive you crazy! Due to this one ongoing issue we will avoid infinity until it's fixed. Then there was the “Evening Chic” instead of formal night announced just a FEW weeks before DEPARTURE! My new suit was at the tailor's when this announcement was made and we met several people including a British gentleman who said they would NEVER cruise with Celebrity again due to this one UGLY decision! What showed up at formal night was just plain UGLY. Men in polo shirts, yup that little alligator is really “chic” Read Less
Sail Date: January 2015
Let's start with the positive: the cabin was spacious, with a king size bed and generous amounts of storage for clothes, accessories and suitcases. Everything in the cabin worked and it was kept clean by the attendant. However, there ... Read More
Let's start with the positive: the cabin was spacious, with a king size bed and generous amounts of storage for clothes, accessories and suitcases. Everything in the cabin worked and it was kept clean by the attendant. However, there was a large crack in the floor of the shower and black mold on the caulking on both sides of the shower stall. The trip started badly, with the embarkation procedure taking more than two hours and ending with a walk up a very, very steep gangway. My husband and I are both senior citizens and we were not able to climb the gangway to the top pulling our carry on suitcases behind us. There were NO Celebrity employees to help us and none appeared until, having stopped less than one half the way up the gangway, we had blocked the rest of the passengers from proceeding. Then and only then a couple of Celebrity employees appeared to assist us. I heard from another passenger who witnessed the event and that an elderly gentleman had fallen on the gangway, requiring medical attention. Our cabin was not ready for occupancy until about two hours after we boarded. We sat and waited in the Ocean View Cafe. Celebrity did not provide correct guidance as to how cold the temperature would be nor how rough the seas could get. In fact, the forecast on the ship's TV channel always said 70 degrees F. Not only was it in the 40's on one excursion and in the low 30's on the trip to Magdalena Island to see the penguins, but the ship was also kept quite cold. It was not possible after the third day of sailing to sit in the solarium without being wrapped in the blankets that the attendants so generously handed out. This was our 8th cruise and we have never experienced a solarium kept so cold that it was impossible to swim or even enjoy the hot tub. I was glad I brought along something for sea sickness. I regretted not packing more clothes for the cold, damp foggy weather we often encountered. I enjoy reading on the at sea days, but the library was closed for the first three and one half days of the cruise. I was told that the books needed to be disinfected. When it finally opened, it was obvious that the books had just been shoved onto the shelves with no effort made to separate fiction and non-fiction or even to have the books right side up. Also, it was too dark to read in the library. In fact, I needed a flashlight to read the book titles. The food in the Ocean View Cafe was plentiful and adequate but if you wanted a specific item, for instance waffles, you really had to hunt for it. We noted the absence of many choices for dry cereal; only three were offered: Cheerios, Raisin Bran and Special K. In the Trellis dining room, some of the entrée choices were just weird, for instance chicken stuffed with banana and ham and covered in curry sauce or red snapper breaded with a crab coating. Also, many times ham or pancetta or some other pork product was added to the fish entrees, making them inedible for us. The sides to the meat, chicken or fish entrees were miniscule. The mashed potatoes appeared to have been measured out with a small ice cream scoop. Also, the bottle of wine we selected was not available, and according to the sommelier, hadn't been available for a while. So why not cross it out on the wine menu. There was a charge for the recent movies shown on the TV. In contrast, when we sailed the Regal Princess last summer, all of the movies were free. The best excursion was the one to Magdalena Island to see the penguins up close. The birds nest right by the pathway, so it was possible to get very close photos. The ferry ride to the island took 2 hours and it could have been so much better had the guide said something about the geography of the island and about the birds. Instead we rode in silence for the two hours. We enjoyed the entertainment provided in the theater and the guest speakers were excellent and often quite funny. We are glad that Celebrity has a relaxed policy about formal nights since neither of us can haul around or lift the large suitcases that would accommodate evening gowns or suits. Read Less
Sail Date: January 2015
If you are sailing as an Elite member you will certainly enjoy the onboard activities, specifically for members. But since they are so blatant, they put off first time cruises to Celebrity. More than once we were removed from the ... Read More
If you are sailing as an Elite member you will certainly enjoy the onboard activities, specifically for members. But since they are so blatant, they put off first time cruises to Celebrity. More than once we were removed from the Constellation Lounge so staff could set up for cocktails for Elite members. No one ever seemed to be in the wine bar or the Bistro on 5-why not use those bars for Elite members instead of removing guests from the Constellation Lounge? There is a private lounge onboard for Elite member’s exclusive use, they also get to jump the tender lines and have open setting in the dining room. I’m not opposed to Celebrity taking care of frequent cruisers, but I won’t cruise with Celebrity again because of their obvious lack of concern for first time cruisers and blatant preference for Elite members. Midway through the cruise, I addressed this problem on the ship provided note card to the Hotel Manager and received an unsatisfactory response from the activities director. Boarded ship in Valparaiso – waited in a line to check-in but it wasn’t moving, because to the right, disable passengers, and to the left Elite members took what seemed to be our designated check-in area, thus no one in our line was being checked-in. My husband spoke to the onsite supervisor/ship personal (possibly the immigration purser) and was told bluntly to wait; everyone had to wait! He became rude, when my husband insisted he address the problem; however, he had no interest in understanding the problem. A group of French passengers, my husband and I then spoke with the young man at the head of our non-moving line, again; he then understood the problem. He moved a group of 12 passengers to another line and temporarily roped off the disabled line, so guests in our line were serviced. Celebrity offered lots of opportunities to wait in long lines Oceanside Café at dinner time is like eating in the crew mess. I heard about “operation mattress” the onboard problem with bed bugs, disgruntled staff etc. For a passenger, it is not a very pleasant experience. On several ships I have sailed on, at dinner time the buffet café tables are set with linen, candles and mood lighting, creating a very nice atmosphere. Crew members have a roped off area of their own, so they may also eat in the Oceanside café and not discuss ship’s problems with passengers listening. Positive experiences were the onboard lectures-excellent but not enough. Good entertainment and very good food in dining room.   Read Less
Sail Date: January 2015
This was our second cruise on Celebrity, first on this ship. It is in need of a thorough cleaning, especially the carpets in the stateroom. Two of the ceiling lights were out, and after numerous calls to have them repaired (replace the ... Read More
This was our second cruise on Celebrity, first on this ship. It is in need of a thorough cleaning, especially the carpets in the stateroom. Two of the ceiling lights were out, and after numerous calls to have them repaired (replace the light bulbs???) we lived in the dark for two weeks. The floor tiles in the spa rooms are peeling up, and a hazard. The children's day care/play area is located directly above the spa, ensuring that your peaceful massage or facial will be interrupted by the constant sound of running feet and screaming children. There were no movies on sea days, and really fun activities like Scrapbooking at Sea and foot care (for a fee, of course). They don't give chocolates on the pillows at night anymore, must be too expensive! How many thousands of people have to spend how many thousands of dollars each to warrant decent entertainment and a chocolate? The entertainment was iffy, either really good or just awful. Staff was great, as was food. Don't look under your bed if you don't want a nasty surprise, it's filthy under there! Don't expect a soft towel unless you specifically request one, and then you may or may not get one. Bars were great, bands were great, shore excursions mostly shopping in 'authentic' little stalls that all had the same merchandise. Don't fall for the $10 Madness Sales on the ship-it's all Walmart-like crap that is made in China! Read Less
Sail Date: November 2014
Background: 10+ cruises worldwide Travel to Port of Embarkation: No problem, Celebrity Reps present at airport, loaded us on to the bus to Cruise Port. Embarkation: We had Aqua Class priority boarding, it was fast and ... Read More
Background: 10+ cruises worldwide Travel to Port of Embarkation: No problem, Celebrity Reps present at airport, loaded us on to the bus to Cruise Port. Embarkation: We had Aqua Class priority boarding, it was fast and quick. Not so for the other passengers, we were told many waited in line 2-3 hours. This is not right. Stateroom: Aqua class 9219 - perfect size, wonderful, totally updated. Ship Info: The ship was clean, but needed updating. Dining: Restaurant Blu was the highlight of our trip. We had breakfast and dinner in the dining room each day. It was the best service and food. Service: Stateroom attendant and Blu dining room management and servers exceptional, you could not ask for better food or service. Negatives: Oceanview Café: Problems every day. There was coffee but not cups. There was cups but no coffee. Breakfast was cold. Potatoes, toast and other items cold. Omelet lines were long and often omelet maker was broken. Lunch the Panni server had the worsts attitude of anyone on the ship, we did not go there after 2nd day. On Excursion days, when all returned to ship, I bused my own table to get a seat, one time the Oceanview Service staff thanked me. Deck 10: There was ice tea, but no glasses. There were glasses but no ice tea. The ice machines on this deck were broken the entire trip. The deck chairs were worn out - the straps were broken, you would sit down and you were now on the deck. There were towels everywhere, but when you needed one. Summary: Buy Aqua Class/Concierge, buy drink package. If you do not pay Additional monies on Celebrity you will not get excellent Stateroom service or excellent Dining Room service and food received in Blu. This is the message Celebrity is sending out. It is wrong but it is reality. And I don't like it. I cannot recommend the Celebrity Brand. I don't like it. Read Less
1 Helpful Vote
Sail Date: November 2014
We sailed as a party of 5 on our second cruise with celebrity (the first time was with the Equinox). Prior to sailing we had read a number of indifferent reviews on the Infinity but were happy to give it the benefit of the doubt. The ... Read More
We sailed as a party of 5 on our second cruise with celebrity (the first time was with the Equinox). Prior to sailing we had read a number of indifferent reviews on the Infinity but were happy to give it the benefit of the doubt. The staff as with all cruises we've taken were great and happy to assist us with anything we asked - up to a point. My wife and I had stateroom 7173 which was our biggest disappointment. There was no process for the provision of tender tickets when tendering at Cabo san Lucas which turned out like a scene from Ben Hur as approx 200 passengers charged to pick up tender tickets. (We saw one pensioner fall as a result of the melee - fortunately she was not injured). Only 2 members of staff involved in providing tender tickets with no queuing in place, it was disgraceful. Fine dining was good, though portion sizes were small and often the food was lukewarm - we had to return one meal which was cold. That said, our food waiters were excellent and did their best for us. The Ocean View cafe had a good selection but it seemed everyone wanted to eat at once, so finding a table for 5 was always difficult. Of the excursions we selcted, all were fine apart from the Everglades on our date of disembarkation. Advertised as a 4 and a half hour trip, in reality by the time we cleared customs and got to the everglades we had 40 minutes before heading off to Miami airport. This trip was significanlty over priced for what we actually got. (Friends of ours on a previous cruise paid significantly less for a mini cab driver to take them to the Everglades, wait for them and get them to the airport with plenty of time to spare). This was easily the most dissapointing ship we have sailed on and compared to the Equinox it's like a differnt company. Next time we'll choose our cruise based on the ship rather than location if sailing with Celebrity. Read Less
Sail Date: October 2014
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are ... Read More
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are leaving out Harwich next year but we found the train station next the pier perfect for us after a night in London.Reception was fine however we disliked the suite and our "butler" the moment we met. The suite 9098, appeared poorly designed and unchanged since launch 10+ years ago. Only the carpet had been changed. The ghastly original art was now fading, the extensive wood paneling needed a good wipe down, the long couch just looked cheap and old.The balcony is long but narrow with hinged not sliding door. No room for a leg rest on the three chairs, but good views along the starboard side.The bedroom and bathroom were cramped. The bath was old and marked, a jet nozzle ring fell off in the bath and the shower was in the corner over the bath.There were no safety handles and a high step in and out the bath onto a small area of floor. Wardrobe storage was very good, but the drawer doors opened and closed if the ship rocked along with the walk in doors. We suffered from lunch time noise from the deck above, the burger bar. No water was provided for free in the suite, we had the top Premium drinks package and so picked up bottles and carried them back.Fruit and flowers were good enough, the afternoon cookies dire. Twice we were left the scariest towel "sculptures" one actually hooked up to a ceiling light. Cleaning was not great our basins never actually shiny nor our balcony swept. We saw very little of our stewards but at least we were left in peace. The main perk we were given was use of Michael's Club and a very peaceful space it was, all drinks there on the house and some canapes but not nuts! The ship other than our cabin was very smart and all staff friendly and efficient. We enjoyed shows and swimming but not the Persian Garden which is old and strange and the staff welcome very poor. We liked the Captain and enjoyed a bridge visit. Tours were mostly OK but having to climb onto the stage to collect coach tickets was a poor idea. Now the major problem on Infinity, the food. The MDR is attractive and staff were good as in the speciality restaurants and bars. We simply found the food cheap, sometimes poorly cooked (soups) and and after 12 days of eating can remember no outstanding food. There is a new Irish Head Chef, and next year suite payers are to have a new restaurant....but this month food all over the ship was poor. The stand out items of the day were the scrambled eggs, fresh orange juice (charge), and MDR bread basket. The crepe place (charge) should be closed and reinvented. The buffet breakfast and lunch should be redisigned as crowds are out of control and the glass display front prevent you reaching the poor food. It was not well presented or staffed. Room service offerings poor. Speciality coffees were fun but due to the milk used (UHT or whatever) had that strange everlastng milk taste. The Afogato was a joy though. Cakes vile.( I took photographs to back up most of what I have written.) Celebrity are thought to be GLBT friendly yet meetings were listed on the first day only for the small and crowded Martini bar so no one met up as far as we could see, very poor result. This was the first cruise I have put on very little weight, nor a life jacket during drill practice. Not good enough food or suite Celebrity, on a very decent ship.   Read Less
Sail Date: October 2014
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have ... Read More
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have experienced on Celebrity. Needs tweaking. Main dining room poor (as ever), but more disappointing were the speciality restaurants. Given that we dined in them a lot in a 14 night cruise, and on this ship there are only two, would have been improved hugely by some change in the menu. Why not have a daily special? 3. Service - OK, but the Eastern Europeans in Qsine can sometimes seem very gruff, better in SS. Oh for a French or Italian waiter for a little style. Thank God for the Asian waiters, and for some individuals. 4. Drinks - again as others have observed terribly overpriced. If you are a drinker then this will be an expensive cruise. Both of the drinks packages are pretty hopeless - with wine by the glass priced cunningly just above the limit. Good bottles of wine are ludicrously priced - 200 or even 300 dollars! 5. Entertainment - could have done with more full caste shows. 6. Lectures - again the worst in Celebrity. Far too low brow, and the times kept changing. This is a real weakness on a Transatlantic. 7. Activities - enthusiastic staff (Andreas and Rachel) carried it through. Not sure why everything had to be at lunchtime, with nothing in the late afternoon.   Read Less
Sail Date: October 2014
This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem ... Read More
This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem with the ship itself. Size-wise and layout-wise it was fine. It was well presented and generally staffed with a very friendly, hard-working crew. (There was an exception here and there, more about which later)! We were disappointed with the way Celebrity seem to be pricing themselves out of the market somewhat. Daily tips are expensive, the cost of drinks is expensive ($6 for a bottle of water when you can buy one ashore for under $1). They've even jumped on the band-wagon with the popularity of zumba classes and have now started charging for them. The cost of a coffee in Café al Baccio went down slightly on the 2nd cruise - why was it deemed necessary to charge more on the transatlantic cruise? As with most other cruise lines, meals are plated and this, to my mind, only encourages waste. There were things on my plate I did not want and things that I would have liked more of, given the choice. At dinner I would say that portions are very small and there are no petit fours or after dinner chocolates. Chocolates on your pillow happened once per cruise. Food itself was a disappointment, particularly in the Ocean View café at lunch time. There was nothing like the choice of food we had on Eclipse last November. Very often the food was not hot and finding a hot plate was almost impossible. Apparently in the Select dining Trellis Restaurant the waiters had to go down two escalators to get the food which, again, was often not as hot as it should have been. I will say though that we always found the meat to be of good quality and well cooked - just not hot! We learned to ask for our food "hot" and sometimes it paid off! The restaurant by 6 pm was getting busy and I think there have been cut backs staffing-wise. On many occasions it was quite a wait to receive food. In the Ocean View café there seemed to be few staff around to clear the tables. In the bars, particularly the Rendez-vous lounge, you had to wait quite a long time to get your drinks. On the second cruise this lounge got very busy around 5.30 pm whereas the two weeks before there was hardly anyone in. Entertainment was also a disappointment for us. The Cruise Director, Alejandro, was excellent and the 3 members of the entertainment team worked very hard. Is this another cut-back - only 3 in the team? On other ships recently there have been more than 3. The daily programme relied quite heavily on passengers arranging their own entertainment eg football - arrange your own competition; table tennis - arrange your own competition. There were no dance hosts and no hosts for bridge. Of the on-board musicians, one band, D'Revelations - the house-band - particularly stood out. Their singer, Cindy, is outstanding and is, in our opinion, good enough to be a headliner. She received a well deserved standing ovation for her rendition of the Whitney song "I will always love you". On the second cruise another band, So Cool, came on and they were pleasant to listen and/or dance to as well. When some of the other so-called musicians came on we left the area! Quickly!! Guest entertainers were very poor. The comedians were terrible - American humour which just didn't translate for us. Of course, the Americans were laughing. We walked out of every comedians' show. What we did find funny was Liars Club and this provided a laugh on both occasions it was held. One of our travelling companions had to visit the ship's doctor to have an ear syringed. For a ten minute visit the cost was $246.60!! Just to see the doctor was $121. Is this extortionate cost really justified? Also this friend bought a bottle of water from a bar and was then charged for it again as if he had taken it from his mini-bar. It took him almost a week to get the charge refunded and eventually an officer came to the stateroom to apologise. Another unpleasant incident involved one of the hostesses at the Select dining room. On the first cruise this particular lady was all charm and each night we asked to be booked in for 6 pm the following night and asked for table 433 if available. This happened each night for the duration of the crossing and there was no problem. When the second cruise began it suddenly became a problem. The first night we went down and were told that we couldn't expect to have this table and that if someone else wanted it before us then she would let them have it. Fine - it wasn't crucial - but her manner was very "off". We spoke to the Maître D' about her attitude and he told us she was having a bad day! He said could we come a bit earlier the next night, say 5.45 pm and there would be no problem. Agreed. We entered at 5.45 as agreed and the hostess said table 433 was occupied. No big deal - we were escorted to another table - except that she had lied. There was no-one at that table and indeed no-one was there for the next hour. After that night the same four Americans had that table every night! When we sailed on the Eclipse we had two superb waiters and booked the same table every night for the entire duration of the cruise, no bother whatsoever. There was plenty of deck space on Infinity but not enough sun loungers. There were rooms, two in particular, which were hardly ever used - one was Michael's Club (reserved for suite users) and the other was Cellar Masters. Our muster drill was held in the photo gallery where there were no chairs. We were expected to stand for approximately 40 minutes. Not very satisfactory. Arrangements made for those of us back-to-back cruisers in Fort Lauderdale were not very satisfactory. There should have been a separate line for us so we could quickly get ashore instead of getting mixed up with the long line of passengers waiting for the usual slow US immigration and customs. To get back on board we had to duck under some barriers or we would have gotten mixed up with the passengers joining the ship. We didn't take any shore excursions, doing our own thing in each port of call. We didn't call at Lisbon due to bad weather, going to Ponta Delgado instead. It was touch and go as to whether we would get to Bermuda because of a hurricane four days before we were due there. We did call but the weather was atrocious, particularly on the second day and we had to abandon our plans. This, of course, is in no way the fault of Celebrity. Our beach day in Labadee was ruined as well by torrential rain. I do like the way Celebrity welcome you back on board with drinks and ice-cold flannels - on some days it was really hot. There was some good port information (apart from the maps, which were illegible) but you had to call to Reception for it, it wasn't delivered to your cabin. Our stateroom, 3064, was comfortable and I have reviewed this separately. Incidentally, tea and coffee making facilities are not provided but if you want them, ask for them. We were then given a kettle, cups, tea, coffee, milk etc. There is no free laundry on board. All in all a good holiday but we will seriously look carefully at the prices before taking another Celebrity cruise. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise