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Sail Date: March 2014
Celebrity used to be known for its customer service and its food. Our cruise lacked both. We started with a delayed embarkation. However, I was never notified of this and the only way I found out was reading the cruise critic threads. ... Read More
Celebrity used to be known for its customer service and its food. Our cruise lacked both. We started with a delayed embarkation. However, I was never notified of this and the only way I found out was reading the cruise critic threads. That was just the start. Service was for the most part poor. Our waiter, Mario and his assistant, Vincent, were the only crew members, we felt went out of their way to provide excellent service. Our room steward did an average job and I am not sure our sheets were ever changed in the 15 days we were on board. Pool bar was inconsistent and for the first several days appeared to ignore women who was waiting to order a drink. We paid extra for the premium beverage because my husband drinks White Russians and they were not included in the basic package. Unfortunately, he never received one that was made correctly, even though he always requested it to be made with milk, not half and half. The food was only average in the dining room. Presentation was excellent, but the food usually disappointing. We ate at the Specialty restaurants three times. The food was very good and nice selections. Entertainment was lacking. There were only several days that there was any entertainment at the pool. We had seven sea days. When there was live entertainment, the band played for one hour and then quit. We enjoyed the live music in the Rendezvous Lounge, but again, it was very short. 45-60 minutes then an hour break. There was live music in the Constellation Lounge, too, but that never started until 10:30, which was too late for us. Entertainment in the theatre was also disappointing. There were one or two nights that it was good, but overall, it was less than enthralling.. On a positive note, the public areas of the ship were well appointed and well kept. There was little evidence of overuse . Our ports of call were excellent and Celebrity did a wonderful job of educating their guests prior to and as we were passing through the Panama Canal. We enjoyed the excursions that we took and felt they were worth the time and were informative. It appeared that the crew was new to the ship and corporate made several procedural changes during the cruise, which added to the lack of cohesiveness of the crew. We always felt that Celebrity needed to "step it up" a few notches. Lastly, disembarkation was very disorganized. We had an early flight and had informed guest relations of this several times. Disembarkation was delayed because they couldn't find two guests that were not US citizens and no one could leave the ship until they went through immigration. There must be a better way to handle this. We never did get the okay to leave our area. We just walked to the gangway and left the ship with another group. Our luggage was ready for pick-up and we got a cab to the airport. In summation, a cruise is a wonderful experience and even a less than wonderful one is a unique experience. Would I recommend Celebrity? "no" Would I consider another one with Celebrity? probably not. Read Less
Sail Date: January 2014
I missed sending in a requested review but wished you to know we were most disappointed with our recent cruise on Infinity from Santiago to Buenos Aires. This was our 5th cruise with Celebrity and we found you are cutting too many corners ... Read More
I missed sending in a requested review but wished you to know we were most disappointed with our recent cruise on Infinity from Santiago to Buenos Aires. This was our 5th cruise with Celebrity and we found you are cutting too many corners on the ship now. We did have some bad luck as we could not go ashore in Punta Arenas due to bad weather, a passenger needed to be hospitalized so we had to re route, we could not dock in Puerto Madryn due to industrial action. All these incidences were of no fault of the ships, we fully realized this. BUT the result of the incidences was we were at sea for 4 or 5 days, not even a film was put on in the theatre, nor were we given so much as a bottle of wine for compensation. The Captain hardly even said he was sorry though his English was so poor it was nearly impossible to understand him. We found the standard of the shopping poor, the standard of the entertainment much lower than that which we have had in the days of Brooks Aaron and Lindsay Hamilton. There was no ice festival, no baked Alaska and parade etc You know the corners which have been cut.! The end result for us is we think we will not be going on another Celebrity Cruise which is sad as we have enjoyed our previous cruises with you. Read Less
Sail Date: October 2013
Trans Atlantic Cruise 24th October - 7th November We set off from MAN at 07.20 and landed at LHR at 08.30. Our luggage was with us quickly and we were met and taken to the waiting bus. We left LHR by 09.15 and had an uneventful journey ... Read More
Trans Atlantic Cruise 24th October - 7th November We set off from MAN at 07.20 and landed at LHR at 08.30. Our luggage was with us quickly and we were met and taken to the waiting bus. We left LHR by 09.15 and had an uneventful journey to Harwich, which took just 2hs. This had been the one aspect that I was nervous about, as I had been unable to find anyone reporting on this transfer. Embarkation was speedy and we were sitting at the rear of the ship, the outside section of the Ocean View Café by 11.45, having ordered our first drink from the Classic Package, which came as part of our booking. This proved excellent, if only for the 2 litres of water which we ordered daily. If we had used the one left in our cabin, it would have cost us at least $150 for the 14 night cruise. It just meant that I had to pick up a bottle from any bar on the ship.The cabins were ready by 1.00 and although I knew we had an extra large balcony, on our FV, I was impressed, as we had a bedroom and lounge. Sail away for us was from the same bar, where we met previous cruisers from the Century (Hawaii) & the Eclipse (Caribbean) It was good to catch up. We met our table companions, a couple from New Hampshire and a couple from Halifax ,Nova Scotia. We got on very well 1St Sea Day We had a very early start, I had not slept well, due to the movement of the ship. I began to think that I shouldn’t have upgraded to the corner FV on Deck 9 starboard.We went to the C.C meeting, held at 09.30 in the Constellation lounge. Here we met fellow C.C’s one of which had been put in the Royal Suite. ( They had booked concierge, but had noted that guarantee suites were less than they had paid, so asked to be transferred to a suite, after final payment day) She took a group of 10 of us for a ‘viewing’ I liked the Jacuzzi on the balcony and the large table in the dining room especially. Before we set sail on Sunday 27 th October, we were warned by the Captain of the impending storm and to take care as we walked around the ship.I do not have any pictures of the horizon rising & falling 40 ft, from top to bottom of the 2 story dining room window, nor of the broken window, which according to the Captain cracked due to the ‘flexing of the ship,’ - a spontaneous shatter.They apparently carry replacements panes on board, but it hadn’t been replaced by see through glass, when we saw it on the last morning. Our ports of call were : La Rochelle (France) Gijon (Spain) Vigo (Spain) Lisbon (Portugal) We were 3 hrs late arriving into Vigo; we have been twice and been late on both occasions. It was interesting to watch our approach. I wasn't impressed with the town, I think that it's main claim to fame is due to it’s proximity to Santiago de Compestella. I heard later, that Indy missed the port, due to remaining in Southampton an extra night,as passengers could not reach the ship, because Heathrow was closed and trains were not travelling south beyond Peterborough. They were sailing direct to Lisbon. We were told that seas on Monday 28th October, would be 2m less than the previous night, oh joy, I might get some sleep, beyond 3am. We were to change the clocks yet again. We had already: Put them 1 hour forward for France and Spain, who are BST +1hr. Put 1 Hr back, BST to GMT( Daylight Saving Time)Always the last Sunday in October, in Europe. Put 1 hr back as Portugal is on GMT. Over the cruise we put the clocks back a further 5 times. Yes, we gained 7 hrs in all, a 7 hr longer cruise, but my body still worked on UK time! It became such a problem, that once we left Lisbon, breakfast was 1 hr earlier each morning, as elderley passengers wake early. Theatre lectures also started at 9am instead of 10am. The 7 days at sea were spent going to 'Beyond the Podium' lectures. Our favourite was Jim Kennedy, recently retired director of Kennedy Space Centre. We were given 2 different Nasa 'pins, ' by him. We also listened to the Discovery of America , was Christopher Columbus the first adventurer to arrive in America and the Mutiny on the Bounty, by an ex University Proffesor, but I cannot remember his name! Ian White ( a photographer employed by Scunthorpe News) detailed his memories of the Beatles. We only attended one of his lectures, as I was not impressed with his delivery. I attended 5 (free) iLounge lectures, which were interesting, but nothing could be done to improve the overloaded sattelite connection.These were very popular and were eventually moved from the Gamma Conference Centre to the Rendevous Lounge, as seating was at a premium. In fact the 1st 2 were repeated due to popularity. My husband (DH) went to the gym approx 7 times and we both went to the Elite Happy Hour nightly, where we were given 3 vouchers each to use between 5-7pm, as there were over 1000 Elite passengers on this TransAtlantic sailing. We both attended all the evening Theatre shows, but the 3 productions shows weren't put on until the last week of the cruise, due to the rough seas. Even though the 1st Formal night was on our 1st Sea day, they had already decided that these would not be performed until after we left Portugal ( even later eventually) I think my favourite performance was by a fellow Welshman, Mike Doyle . He was a baritone and comedian. We spent enjoyable hours on our balcony and were very appreciative of the extra space in our room. It will be a shock when we go back to a 'normal' sized cabin. We woke to clear skies on Sunday 3rd Nov, and I was lucky enough to capture some reflections of the Partial Eclipse of the sun. I didn't have protective shades for my eyes, or filters for my camera, but by chance, as I was trying to focus on a hawk, who we think was living on the ship, I captured a reflection. In all I have 6 of the various stages of the Eclipse. A real added bonus for those of us who live in cloudy U.K. We also attended a Brunch on the morning of the last Sea Day.We went early, as DH had a final rehearsal for the Celebrity choir at noon. The performance was during the Infinity guest & staff show, which was on the choppy afternoon of the final sea day. Our last day and final port came too soon, but it was HOT. We took the local boat over to Paradise Island in Nassau and walked around. Not many of the shops were open and as I was feeling unwell, we didn't stay for too long ( I had picked up a chest infection on the ship) We were able to see the new Norwegian Breakaway arrive just before we left. I wasn't impressed. We arrived in Miami early morning on Thursday 7th November. I tried to get photos of the Pelicans that were flying near our balcony, but they were too quick for me. We were unable to partake of the Elite breakfast on the final day. Coffee in the ocean View Cafe was a rarity, as were cups, hot water and tea. I did eventually manage to find some cardboard cups , but with out the collars to hold them. We gathered in the S.S United States Restaurant, to wait for our number to be called, but then had to go up to the Theatre Entrance to disembark. We would have been better sticking to our original assigned room, rather than wait in the Elite Lounge. Once on dry land, we found our luggage without a problem, as it had been placed on a carousel in 3 different rooms. We were through immigration in Miami, without a problem, but I still have the Customs Form that I had to fill out - never mind there only being 3 Officers on duty, there were NONE, only Immigration Officers and they didn't ask for the form! Our only problem was trying to find the transport to the Shereton hotel, where we had a room until 4pm. Here I was able to upgraded my i-Pad in the tranquil gardens, which just happened to have free wi-fi access. What joy, after the truly dire internet service on Infinity. We had a quick flight back to LHR, but had to wait for a plane to go from our stand. I asked to be fast tracked so we could get on our plane which was leaving in just over 1 hr. We made it and were in MAN on time! All travel arrangements fortunately went without a hitch. It was good to be home, even though the weather is colder, its not windy, and my bed is stable.   Read Less
Sail Date: September 2013
This was our worst cruise. It was promoted as a 5 Star Wine and Gastro Cruise but no one knew anything about wine and even less about food. The meals on the dining rooms and the buffet were awful. Menus read ok but the food was bland, ... Read More
This was our worst cruise. It was promoted as a 5 Star Wine and Gastro Cruise but no one knew anything about wine and even less about food. The meals on the dining rooms and the buffet were awful. Menus read ok but the food was bland, boring, overcooked (especially the fish), with limited choice, same items everyday with no changes whatsoever on the buffet. To dine in the speciality restaurants was no better, you had to pay an additional 45 dollars for basically the same food and you did not even gat a printed menu you had to choose off an I-pad ! All the food is flown in from Miami frozen, pre-packed, portion controlled, nothing fresh, everything overcooked. They are worried about traceability and being sued. We had the Classic Drinks package included - it is $50 per day per person to purchase on the ship - but my wife does not drink alcohol only sparkling mineral water which they insisted on charging for. You can drink as much wine, speciality coffees, spirits etc. but not water. After having a go at the Bars Manager we did get the water included. The ship was about one third full of Americans but it appeared that Celebrity had not sold the cruise very well in USA and they were doing the same cruise 4 times, one after another. Because of poor sales the cruises have been heavily discounted for UK residents. The Americans were not happy with the food and also the ports. They sailed from "London Harwich", and did not realise that Paris was over two hours from Le Havre, Bordeaux was about the same for La Rochelle, Leixoes was not Porto, and it was 30 minutes into Bilbao. You had to pay extra for many things like fruit juices, some ice creams, items on the healthy options. Photographs were a shocking $29.95. The shops were hardly selling anything with uk residents having to pay UK Vat of 20% irrespective of where in Europe the ship was. Why ? How do Celebrity pay HMRC ? On return to Harwich if you had travelled by your own car your cases were taken to the car park and you had to get on the shuttle bus to the car park. If it is raining your cases and you would get very wet. What was shocking and alarming was that there was no customs procedures or any passport control. Crew members could have walked off the ship and simply disappeared in the UK. On the positive side the cabin was ok - we had a wheelchair adapted one (6005) which was very spacious but some distance from the lifts. The entertainment was reasonable but the entertainment team were not and it was good to have longer in the ports - overnight in Le Havre, La Rochelle, and Bilbao unlike a trend with other cruise lines to reduce visits to only a few hours. The excursions were all very expensive as were the shuttles. We did enjoy the places visited and that's why we chose this cruise because of where it was going and we did get value for money with late booking and offers. However it will be long time before we consider Celebrity again - 5 Star it is not. Read Less
Sail Date: September 2013
Well this was our first experience of a Celebrity cruise. We have cruised many times with Princess, RCL, Holland America, P&O (just once) and Scenic Tours. Up until now, our worst cruise was with P&O on the Oriana, but this comes a ... Read More
Well this was our first experience of a Celebrity cruise. We have cruised many times with Princess, RCL, Holland America, P&O (just once) and Scenic Tours. Up until now, our worst cruise was with P&O on the Oriana, but this comes a very close second. It was advertised a an Immersive Wine Cruise. That was of little interest to us, but we needed an accessible cabin with a twin next to it and this was the only option at the time of booking. I was assured that Celebrity was 5 star and we would have a great time. I would firstly like to say what was good about the cruise: Embarkation was speedy and efficient and we were in the buffet with a cup of tea in hand within 45 minutes of arriving at Harwich. We found all of the staff amazing. Without exception, they looked after both my disabled son and daughter and myself and partner. The staff in the buffet couldn't do enough for us and always had time to speak to my son and daughter and ask about their day. The cabins were adequate. We had two inside cabins on deck 3 and the beds were very comfortable, although the cabins were 'tired' and our valance was ripped and stained. I have to say that a plastic shower curtain sticking to your legs did not seem 5 star to me. Our two cabin stewards did their job, just, but we have had much better. On two occasions, the sheet on our bed was not even straightened and we had to pull the bottom of it down and tuck in ourselves before getting into bed. Guest relations were extremely helpful and we have no complaints at all with their friendliness or service. Now onto things that were not good; Firstly, I have never been on a ship where there were so many extremely rude and arrogant guests. There are always a certain number of people with no manners, but I would say 80% were positively Neanderthal! I cannot believe that people could stand at the buffet demanding omelettes, pastas, stir fry's etc without so much as a please or thank you! Shame on you. Unfortunately, I would rate the food in general as poor. We did eat mainly in the buffet as the restaurant did not have suitable choices for my son. The emphasis seems to be an Asian cuisine with and without the grill station, we would have been lost. The grill station was also the only way of getting hot food. The temperature of the food on the general buffet almost cold. The cleanliness of the ship also left a lot to be desired. I ran my finger along some of the chrome work in the buffet area and had to go and wash my hands. There was far less evidence of ongoing cleaning than on any other ship we had travelled on. Entertainment was generally good in the theatre, with the exception of the magician, who we watched pulling things out of his coat. The entertainment around the ship was not so good with the female resident singer being positively out of tune on every song....... not good for the ears and to be avoided at all costs. The shops sold very little that well travelled folks would want, mainly what we refer to in the UK as junk. To top it all, one of our cases was ripped on disembarkation. As we had to wait for our cases to be found, we didn't check them over. My new Antler case now has a two inch rip in the underside and apparently we cannot claim from Celebrity because we did not notice until we arrived home. I have to say that I am now worried as we booked with Celebrity for next year at the same time that we booked this cruise. We are doing 3 b to b's on the Eclipse, a total of 37 days. I hope that someone will tell me that the standard is going to be an awful lot better than the Infinity. Read Less
Sail Date: September 2013
The name (theme) of the cruise "Wine Immersion" was the deciding factor for booking this trip. Unfortunately, it was very little about wine. Wine tastings were pathetic - cheap wines, badly organized events. Luckily we have ... Read More
The name (theme) of the cruise "Wine Immersion" was the deciding factor for booking this trip. Unfortunately, it was very little about wine. Wine tastings were pathetic - cheap wines, badly organized events. Luckily we have booked (privately) tours in Saint-Emillion and Porto and were able to enjoy some good wines. The wine service at dinner time was incredibly bad! It was our first Celebrity cruise, and we expected great things (reading some reviews) but the sommelier (I don't even think I can call her that - she had no wine knowledge at all) was very rude, and eventually we had to complain to her boss. All the wines was sold at approximately 500 %(!!!) of the cost. The food was, at best, mediocre: every time I ordered fish (I've tried 5 different types)I was given something completely dry and inedible. Also the waiter could never remember who ordered what. We were at the late dinner table 119 (10 people), and the only bright spot in the service was the assistant waiter Bernadette from Mexico (she is the only one who received tips. Breakfast buffets had no variety - it literally was the same stuff EVERY DAY. The waiters at the 10-th deck were in disarray - we were waiting 15-20 min to get a simple drink. The entertainment was non-existent on the ship - everything they did was on the high school production level. The "singer" at the bar deck should change her profession to something else - she had no voice and couldn't hold the tune - I was embarrassed for her. Swimming pools were drained all the time (closed for whole day). You would think that at the "Wine Immersion" cruise they could "introduce" an inexpensive bottle of a local wine at some stops, but that idea has never come to the cruise company. Poor experience! Read Less
Sail Date: May 2013
The Infinity, for a ship supposedly recently renovated, needs a lot of work. So also does Celebrity Cruises. This is a real comedown from previous two cruises on same ship about 4-5 years ago. The Pros. Entertainment was really good ... Read More
The Infinity, for a ship supposedly recently renovated, needs a lot of work. So also does Celebrity Cruises. This is a real comedown from previous two cruises on same ship about 4-5 years ago. The Pros. Entertainment was really good without exception and excellent on some nights. Cabin staff was attentive and wait staff in dining room were good considering the challenges established by Celebrity. The Cons. Breakfast was monotonous. Seeking an omelette was an effort as they were prepared one at a time on a three-burner apparatus. Lunch was also monotonous. Seeking pizza was really an effort all,day long as they were cooked in under-sized oven by under-motivated staff. Dinner was the worse. With only one exception on one night variety was boring, food blah at best and often arrived Lukewarm. Celebrity has obviously severely cut back on quality and quantity and attentive staff could not make up for this very serious shortcoming. Staff in various lounges were slow and unfriendly topped only by those 'working' in the coffee cafe, who were rude and in attentive. Drinks were expensive and under sized. Various presenters of interest lectures were not interesting, an awful level to be provided on a cruise with few landings and on a smaller ship with little else to do. Disembarking in Bruges was a total disaster. Celebrity was clueless on helping its customers find taxis, had no staff on dock, it was shameful. Conclusion Maybe the larger newer Celebrity ships and cruises have better food and better staff. It is unlikely i will find out as, with so much competition, why spend a lot of money to make this determination. Read Less
Sail Date: March 2013
We and many others on the March 3 2013 Buenos Aires to Valpariso cruise were disappointed. I notice the price has gone up substantially for 2014. The good: great weather and smooth sailing (not always the case), good attendants for ... Read More
We and many others on the March 3 2013 Buenos Aires to Valpariso cruise were disappointed. I notice the price has gone up substantially for 2014. The good: great weather and smooth sailing (not always the case), good attendants for cleaning the room, ports unique, scenery unique. The bad: Difficulty coordinating with airfare-cost 8 wasted hours each way due to incorrect Celebrity publication about not taking Valpariso city tour requirement about outbound flight must leave after 9:00 pm on day of departure. This forced us into connecting flights both ways. Fact: Tour arrived at airport at 4:00 pm, could not begin to check bags until 6:00 pm, could easily have taken direct flight leaving between 8:00 pm and 9:00 pm. Neither Celebrity nor Choice Air was of any assistance on this. Choice Air suggested we book a hotel and go the next day-totally useless help. Portions small/frequently service hard to find /drinks out at various stations often at their buffet restaurant. Entertainment-very disappointing-we usually left very quickly. Entertainment around the ship was fairly good-but got old after a few days, much less 14 days. One of the game show employees really liked to hear himself talk-almost made us miss Cape Horn-we just had to leave game show so we didn't miss it. Got our bags around 5:00 pm after being on the ship for several hours. Missed our first afternoon excursion due to delays getting from airport with Celebrity. Were not properly informed about "reciprocity fee" that had to be paid to Argentina. To supposedly be a highly rated cruise line, we were greatly disappointed. We could not recommend this cruise on this ship to anyone. Read Less
Sail Date: December 2012
We have cruised previously on the Millennium on an Australia - New Zealand cruise and this review will compare the ships and the services 5 years later. Upon arriving at the pier to embark, we were greeted with a extremely long line, ... Read More
We have cruised previously on the Millennium on an Australia - New Zealand cruise and this review will compare the ships and the services 5 years later. Upon arriving at the pier to embark, we were greeted with a extremely long line, and very late embarkation, because of a intestinal outbreak on the previous cruise. We were kept in the hot sun in long lines waiting to be processed onto the boat. At least they did offer free bottles of water. Upon arriving aboard minimal services were offered while they continued to disinfect the ship. We were no allowed into the cabins until late. I felt sorry for the crew because of the stress they were under because of the situation. Cabins were standard for the Millennium class of ships. Cabin service was excellent. It was obvious they were going to extra efforts to disinfect. Pool service, at least what we used, was normal and met expectations. Entertainment had gone way downhill since the previous booking with Celebrity. The quality of the shows and performers was not up to expectations. It is obvious that the monies being spent was not to obtain the best available entertainment anymore. Food. The quality of the food on our previous cruise with Celebrity had been the best we had ever encountered on a cruise. I would have had to rate is a solid A. Not only was the food great, the variety was outstanding, the preparation was above reproach, and the service in the dining room when we used it was stellar. You were served fast, efficiently, and very graciously. What a change with this ship. The food was at best a C, sometimes a D to F. Only once in the dining room did it reach a better grade than that. The service in the Ocean View restaurant was abysmal at best and the variety was not good. When you go to the salad bar and can not even find staples such as tomatoes offered, no one to refresh the bar and keep it stocked, etc., you can see that Celebrity is really cutting corners. At his point I would rate the food much below even Norwegian Cruise line which is not known for their cuisine. Service in the Trellis restaurant was also very poor. It took us between 2 to 2.5 hrs to have dinner at the restaurant, I take it because of the cut back in staffing, and the food was just not worth the wait. The good part about all this is neither of us gained weight on the trip because the quality of the food was so poor. I ran into many longtime Celebrity cruise people on the ship, and without and exception, they were saying that this was their last Celebrity cruise, that the cruise line was degrading its bottom line so much that it was not worth it. If I had not already booked another Celebrity cruise before I took this cruise, I would not do so. Wish I could find away to get a complete refund on the cruise and the air flights now. Read Less
Sail Date: December 2012
This is a great itinerary if you're looking for a tour to the Panama Canal and/or South America, and also want a relaxed, "disconnected" feeling with a lot of days at sea. It would have been a great cruise, but sadly, ... Read More
This is a great itinerary if you're looking for a tour to the Panama Canal and/or South America, and also want a relaxed, "disconnected" feeling with a lot of days at sea. It would have been a great cruise, but sadly, Celebrity wasn't on top of its game. Three ports were affected due to lack of proper planning regarding immigration requirements, and the customer service reaction was poor, to put it mildly. Pre-cruise/embarkation - we arrived two days early to rest up and stayed at the Hampton Inn Cruise Port in Ft. Lauderdale. This is a good hotel for a short stay before a cruise. Free shuttles are available to both the airport and cruise port, there is a shopping center next door if you forgot something before leaving home, and there are a few restaurants within walking distance. Embarkation was chaotic, though. The Celebrity website had said for several days that check-in would be at 1:30, though it didn't say why. We later learned this was because of a norovirus outbreak on the previous cruise, and they had to deep clean the ship as a result. Celebrity decided to summarily revoke priority boarding for Concierge Class without telling anybody, so when I dropped my parents off at 1:15, they reported standing in line for an hour and a half, and rude personnel to boot when they asked about priority boarding. I should note that by the time I dropped off the rental car and returned at 2:15, it only took about 25 minutes to board. I had also mistakenly forgotten the printout of our cruise ticket, but was accommodated by the check-in and security personnel with no problem. Room/ship - our stateroom was fine, and for what I wanted to accomplish most on this trip - sit on my balcony and vegetate while listening to the sea - it fit the bill perfectly. The bed was comfortable and I slept very well all cruise long. I was a little disappointed that the bathroom had only a shower, though, and no tub, plus the wardrobe closet door was broken. I thought the layout of the ship was fine overall, with plenty of viewing areas on the open decks. My wife and I especially enjoyed the back of the Oceanview Cafe to watch the sun set. One quirk with the Millennium Class setup is that it's hard to figure out how to get to Deck 11 at first, at least until you get used to the layout. Public areas were generally spacious and well laid-out. The whirlpools on Deck 10 were great, especially towards the end of the cruise when it was a bit on the chilly side at sea. The balcony also afforded us some excellent whale and dolphin watching down the coasts of Ecuador and Peru (we saw many, several of which were just feet off of the side of the ship). Itinerary - this received mixed reviews from our group. I loved the itinerary, not just for the canal crossing, but because I was looking for an opportunity to decompress after a few tough months at work, and the ample at-sea days (8 in total) provided just what the doctor ordered. My mom, on the other hand, didn't like being cooped up so much. If you prefer more time in ports as opposed to the ship, you might want to consider accordingly. Of course, the highlight of the cruise is the Panama Canal crossing, which I thought was awesome and lived up to its billing. I alternated watching positions to see the canal from different perspectives - from my balcony, from the aft of the ship from the Oceanview Cafe, and from the heliport in the forward section of Deck 5. The heliport gives you the best experience through the Gatun and Miraflores locks, while you are awarded a stunning view of the Bridge of the Americas from the back of the Oceanview Cafe, right after you pass the Miraflores locks. Our cabin on the port side also afforded a spectacular view of the Panama City skyline after passing Miraflores. The big problem with this particular itinerary, though, was the immigration snafu in both Peru and Chile. The one in Peru was handled acceptably. Celebrity *claims* they found out only after leaving Manta that the Peruvian authorities wanted to stamp all passports. As a result, the captain sped things up and arrived in Lima Sunday afternoon instead of Monday morning. While it was somewhat annoying to not be able to get off the ship all afternoon and evening (and the port in Lima smells to high heaven, so you don't really want to open your balcony either!), I at least appreciated that doing so kept debarkation and shore excursions running on-time the next day. The situation in Arica, though, was simply unacceptable. We were informed at 8 P.M. the night before arriving that yet again, they "just found out" that the authorities in Chile wanted to stamp all passports, and as such, even though we were to arrive in Arica at 6 A.M. as scheduled, no one would be permitted off until 3 P.M. This meant, of course, that the excursion me, my wife, and my uncle were looking forward to most - the trip to the Altiplano in Lauca National Park - wasn't going to happen. First off, no notification was provided by the shore excursions desk about this; I had to take it upon myself to walk down to the office and ask. But what put me off the most was the dismissive, "not our problem" attitude of Guest Relations. I find it highly dubious that Celebrity couldn't have found out about these immigration formalities ahead of time, but even if that was true, a little compassion was in order for messing up two ports in a row. Instead, we were stiffly told "you signed a contract and were told this could happen", and they had the gall to lecture us about how much money Celebrity was losing as a result of the snafu. Now fully cursed, we had yet another problem in our next port of La Serena. This port was changed to a tender system a few weeks before departure. I have no problem with that. What I DO have a problem with is the absolute shambles of the process to get people off. We were told to get tickets beginning at 8:30 A.M. from the Martini Bar. For some unknown and yet undisclosed reason, tendering for anyone not on a Celebrity shore excursion was delayed until almost 10:30. We didn't get off until 11, which cut our time in port from the scheduled 6 1/2 hours to only 4 1/2. Coming back after our excursion, we were "greeted" with a one hour wait for a tender back to the ship. And once again, plenty of excuses but no real apology from Celebrity management. Dining - another mixed bag. My wife and I, along with my dad, don't have any special meal needs and had no real complaints. We didn't bother with the specialty dining rooms (though you are inundated with upsell requests throughout the cruise), so our experience was limited to Trellis and the Oceanview Cafe. Dinner in Trellis was generally very good, and while the food was tasty, it could have used more spice. I am a beef guy and was happy with the quality of the steaks and prime rib. And the apple pie a la mode is awesome. I was disappointed in the hot cream soups, however; there was consistently a cardboard flavor to them, with the lack of heat making it worse. I found the lunch offerings in Trellis rather uninspiring, though, so we preferred to go to the Oceanview Cafe. The pasta bar is good and the pizza is OK. My mom, dad, and uncle frequently visited the "Asian Delights" section and noted that the dishes there were generally very good. Alas, my mom and uncle are vegetarians, and their experience didn't work out so well. First, it took 3 days to finally get their special Indian vegetarian meal request, which they had requested weeks in advance, right, and the headwaiter at lunch on Day 2 really showed no interest in trying to fix things. Second, once this issue was fixed, they noted the quality of the offerings was lacking, with poor taste and basically the same curry on offer every day. What makes this all the more puzzling is that the Indian vegetarian dishes on Deck 10 were pretty good, but the ones in the main dining room were borderline inedible. Very strange, since you would think the same people cook the food... Shore excursions - we mixed both private and Celebrity excursions, with private tours in Cartagena, Lima, La Serena, and Valparaiso, and Celebrity tours in Colon and Arica. We used "Dora de Explorer" in Cartagena, South Excursions in Lima and La Serena, and PortCompass in Valparaiso to get us to our hotel in Santiago. I was impressed with Cartagena; it really is a beautiful city and "Dora de Explorer" was terrific, especially our walking tour of the old colonial city. Colon is a dump (don't venture here without an organized tour), and we did the Panama Canal Railway. I like train rides in general, though was a little surprised you don't get better views of the canal from the train. I wasn't impressed with Manta - a hot, dusty place with nothing really to see outside of the shopping center where the shuttle bus drops you off. Take a shore excursion if you stop here. Our South Excursions city tour in Lima was good. The St. Francis of Assissi church is simply spectacular, with its 17th century Spanish tiling and catacombs in the cellar. We also stopped at a nice natural history museum. Arica got messed up because of the immigration snafu, but we were rebooked on the "Atacama Coastal Walk" tour, which actually turned out to be excellent, if a little more challenging than advertised (fine for me, though not for the others, who had some issues with the narrow, up-and-down path). If you can make it to the end, you are rewarded with a fine view of a rock covered with sea lions. La Serena also got messed up because of the tender debacle, but South Excursions made the best of it and still got us to the Elqui Valley and back, albeit with an abbreviated schedule. It is a long drive to the valley, but it is beautiful, and affords you an opportunity to tour a winery on a normal schedule. A stop was also included in the downtown area of La Serena to see the market square and a couple of historic churches. Although the port lacks facilities, I found La Serena/Coquimbo itself to be the best maintained/developed port cities of all. Valparaiso was disembarkation day, with a tour to show us around and get us to our hotel in Santiago. "Don Walter" was a fabulous tour guide, and gave us more than our money's worth with a tour of both the new and old Valparaiso/Vina del Mar and a quick drive-by of Santiago, with a stop atop San Cristobal Hill. Service - can't complain at all about our cabin attendant or most of the waiters we encountered in the main dining room, who were top notch, as we've come to expect. A special shout-out to Elves and Salinas, who were great. We used "Celebrity Select" dining, and being late eaters (generally after 8), had no problems getting a table or with the service provided. The only exception was on the last two days, where the service was very slow, and not particularly crisp. I also have to commend the crew's handling of the previous norovirus outbreak. Although self service was curtailed in the buffet line for the first 3 days, their attention to detail prevented another outbreak - all 15 days passed without incident. Guest relations was another story - poor, poor service and an uncaring, "not our problem" attitude towards the port issues created by Celebrity. Entertainment - neither my wife or I care much for shows, but we did see the "White Magic" show, along with the "Las Pampas Devils" gaucho show, both of which were good. I also enjoyed the "Beyond the Podium" natural history series (the speaker names escape me, but the presentation on the flora and fauna of Chile, from the Atacama to Patagonia, was especially good). If I had one suggestion, it would be to add some movie showings in the theater during at-sea days. The casino did exactly what it was supposed to do - take my money :) Disembarkation - fast and painless for a change. The system was well organized, no queues anywhere either on the ship or in the customs hall, and we were on our way from gangway to our tour to Santiago in less than half an hour (would have been even less if customs hadn't asked about two boxes of medical supplies - not Celebrity's fault obviously). Summary - there were plenty of good things about this cruise. But the problems with immigration in Arica and tendering in La Serena were inexcusable, made worse by the "can't care less" attitude of Guest Relations. Sadly, we won't be returning to Celebrity Cruises again after this experience. Read Less
Sail Date: December 2012
We wanted a Christmas and New Year cruise to South America and Celebrity's itinerary seemed to fit the bill. The agents highly recommended Celebrity for its ships, its cabins, food and service. The price of its premium cabins x 4 ... Read More
We wanted a Christmas and New Year cruise to South America and Celebrity's itinerary seemed to fit the bill. The agents highly recommended Celebrity for its ships, its cabins, food and service. The price of its premium cabins x 4 should have reflected this view. I am afraid Celebrity did not live up to this in a number of ways. The first thing I would say is the itinerary was wonderful, South America, the ports and rounding Cape Horn was everything we had hoped for. The weather treated us well and the scenery was amazing. I would highly recommend this part of the world if you have it on your bucket list do it. However don't necessarily do it with Celebrity. The Aqua cabins were very nice, not spacious, but clean, tidy, functional and well maintained. The balcony got a lot of use through the Chilean Fjords early morning and late at night. Cabin service was as expected, not amazing and not lacking in anything. The biggest issues were the range and quality of food and entertainment. The food was plentiful but poor. The only decent food to be had was found in the two restaurants where you had to pay a supplement, SS America and Quisine. The main self service dinning area started adequate but quickly become repetitive, uninspiring and at times of poor quality. The main Trellis restaurant was like eating in the self service dining area but with table service. The food was not at all what we expected. Out of the 15 nights we ate in Trellis only 6 times preferring to pay for the better restaurants. Aqua class came with Blu restaurant access, we used it a couple of times only as it was little improvement on Trellis and are teenage children were unable to join us in the restaurant. The entertainment had 2 or 3 very good acts. We enjoyed these, however, the rest was poor to terrible and one, embarrassing to listen to even though they payed every night in one of the lounges. Embarkation and disembarkation was fine. Getting a couple of thousand people on and off would always have some challenge. However, tender days was unpleasant, poorly orchestrated and on a couple of days down right frustrating. I would not seek out Celebrity again as they charge higher prices and I am afraid do not offer a premium product. Read Less
Sail Date: July 2012
We sailed Infinity to Alaska 8 years ago and were looking forward to an enhanced trip after her update. I'll start my review with the very few positives: We always choose Concierge for the better cabin locations and slightly better ... Read More
We sailed Infinity to Alaska 8 years ago and were looking forward to an enhanced trip after her update. I'll start my review with the very few positives: We always choose Concierge for the better cabin locations and slightly better service. Because we wanted to spend as much time on the balcony as possible sailing Alaska, we choose an aft cabin on deck 8, which was by far the best location for this itinerary. It has an extra long covered balcony which kept us dry in rainy Alaska, but when the weather cooperated, we were able to get panoramic views out the aft of the ship. The wake was amazing! For those considering aft cabins, choose this deck. Deck 9 gets noise from the ocean grill directly above and is not private. Deck 7 is too close to the family suites below on 6. The room feels spacious and the closet is huge! Storage was very good for two people. The other advantage to Concierge is the preferred debarkation. The ship tenders in Juneau and because of the late arrival if you don't have preferred debarkation you risk missing your excursion. And getting off on the final day is almost pleasant because you wait in the SS United States dining room with coffee and pastries. So for those two perks, I would recommend Concierge class. As others have mentioned, the late afternoon snacks are awful, the fruit plate is average, and the "flowers" are tiny and only changed twice. Our cabin attendants were prompt to clean but very slow for all other requests. We received a gift of two bottles of RED wine when our children had ordered WHITE. It took 4 days to get these exchanged. It took 3 days to get down pillows, and the mattress topper that would have made the bed tolerable was no where to be found. The absolute best experience we had was in Qsine! Do not miss this specialty restaurant. We had an enjoyable FOUR HOURS of tasting all kinds of food, and sat at the window watching the inland passage of Alaska pass by. A TEN! Our itinerary was amazing, even though we had dreary weather. Tracy Arm is hands down so much better than Hubbard Glacier (saw that in 2006). And a big thumbs up on the ship's excursions. Even though they were expensive, they were worth the money for us (train in Ketchican and misty fjords float plane in Skagway). We took an unsponsored excursion in Juneau that was given rave reviews on these boards. Captain Larry - Orca Whale Watching. Very disappointed - we did see whales but he kept his boat very far away from the pod where other boats were almost close enough to touch the whales. We found the staff to be hot and cold. Our dining room servers were rushed and not personable. The bar servers were rude. But the shining example of good service and attitude was Cafe Al Bacio. Hats off to that whole staff! We had lots of specialty coffees here and their little sandwiches for lunch were perfect! And the absolute best experience was Brett Nixon's talks and narration throughout the cruise. Don't miss one! On the down side (very, very down), our experience at the SS United States was abysmal. If you decide to have dinner here, take note: When you are seated for dinner, they will bring a cart by with 4 bottles of Champagne and ask if you'd like a glass. The way they presented, it seemed it was complimentary so even though we're not huge Champagne drinkers, we accepted only to find a charge of $27 per glass on our bill! I ordered chardonnay and was served pino grigio in a red wine goblet. We were a party of four. One ordered lobster, which was prepared table side. Two others ordered dover sole, again a table side preparation. The last order was for rack of lamb. The lobster was prepared first, and then whisked away to make room for the sole preparation. Those two dinners were prepared and left UNCOVERED for ten minutes while we waited for the lamb to arrive so they could do the great unveiling of all 4 meals at once. So . . . the lobster was overcooked, the fish was cold, but the lamb was perfect! 1 out of 4 meals at $40 each? Continuing our culinary disappointment, the food in the main dining room was awful! We ended up either sending most of it back for something else or not eating at all. Celebrity has always been known for its upgraded cuisine but something awful has happened. I heard good things about Blu, the Aqua Class restaurant. Wish we had chosen that. The dining room breakfasts were always good but room service was terrible. Because of the ports, we ate most lunches off ship. Tried the crepes (Bisro on 5) twice but not really impressed and there is a $5 cover. Although we enjoyed the mini (3/4 hour) music performances in the cafes and bars during the day, the evening entertainment was really bad. I guess we got spoiled the past two years on Royal Caribbean's Oasis and Allure. But on the upside, we loved that the crew got involved and thoroughly enjoyed "Dancing with the Stripes" and the culinary challenge. I mentioned how effortless debarkation was. I have to say a few words about embarkation. Even though it was a little expensive, we were happy to stay at the Marriott Waterfront because it was right across the street from the pier. We just got a hotel porter to wheel our luggage over. But that's when the pleasantry ended. If you are not a seasoned cruiser, you would not know the first thing about where to go or what to do. No one there from the ship to direct you. The bellman knew who the porters were, but if not for him, I would not have felt comfortable giving my luggage to someone who did not have any form of identification and was just on the sidewalk no where near check in. Check in itself was long and disorganized. You were given a token champagne or mimosa after that procedure, but had to gulp it down and leave your glass BEFORE boarding the ship. No big fanfare or welcome. So there's my highs and lows. I'm sorry, but I just can't recommend the Infinity right now. But do yourself a favor and GO TO ALASKA! Read Less
Sail Date: March 2012
We are not experience cruisers, having been on only two previous cruises, but before going on this one we consulted several friends who had been on a number of high end cruise lines and said that Celebrity was their favorite. The Good. ... Read More
We are not experience cruisers, having been on only two previous cruises, but before going on this one we consulted several friends who had been on a number of high end cruise lines and said that Celebrity was their favorite. The Good. The ship was well laid out, clean, comfortable and easy to navigate around. The stateroom attendants were superior, prompt, courteous, efficient and hardworking. Our cabin was large with a desk and couch, the balcony easily big enough for two and a shower that had good water pressure and a hand wand for rinsing off. We partially chose the trip because of the itinerary. We were not disappointed. The two times we used the cruise line shore excursions, they were good, once in Panama for the train and again in Guatemala for a bus to Antigua. There are many features on the boat that we did not use. We are not gamblers, jewelry buyers, cruise clothes purchasers, tango dancers, spa frequenters or game show watchers so we missed a lot. But those who did, seemed to enjoy them quite a bit. The Bad Embarkation was slow and made more difficult by our wonderful Customs Service who halted the whole process for a period of time for some unknown reason. It took a couple of hot, sweaty hours to get on board. The exercise oval on deck ten was right in the middle of market. Those of us who wanted to walk a couple of miles a day had to constantly navigate deck chairs, running children, drinking tipsy people people just standing around in the track. Deck chairs were hard to come by on the pool deck because despite signs asking guests not to leave towels on the chairs to "reserve" them, people did. Celebrity to my knowledge did nothing to support the ban. There were occasionally rude guests who felt they were entitled to whatever they could grab no matter what. My wife was actually pushed out of the way as she was about to sit in a chair by a woman who thought she should have it. Not Celebrity's fault but some kind of reminder from the cruise line about common courtesy would be helpful. Several of the restaurants were not worth eating at. Mediocre food indifferently prepared. We did not try the premium restaurants that charged forty dollars per couple more for "fancy" food. Some of the staff were not well trained. The cruise had the feeling of it being a shakedown cruise for new staff. When we went for out safety orientation we received three different direction to the place we were suppose to go. The public address system was inadequate. To hear the announcements enough people in the public areas had to want to hear the announcement so that they would stop talking for the rest of us to hear. You could not hear them at all in the cabins. The wait staff in the dining room was adequate enough though Celebrity could have used a Parisian head waiter to train them better. They did get the food on the table but frequently in an obtrusive manner, bumping, elbowing, interrupting conversations in the process of serving and just generally not aware of what was going on at the table. The assistant waiter would fill your water glass if you took a sip and after each course had to clear the excess silverware for the place setting. The Ugly The food in general. The meat was not choice or prime. It was barely low restaurant grade. Generally tough, flavorless, too fatty or somewhat of a mystery meat. One of our friends gave up after a few days and just ordered the chicken off of the daily menu. Vegetables were overcooked and mushy. The mashed potatoes were the consistency of a thick paste. I don't think they used butter or cream on dishes where it is important to do so. Celebrity does not use spices when they cook. I thought I was loosing my ability to taste until I got home and discovered well seasoned food again. Our friend had a watercress salad as a course for dinner but there was no watercress in the salad, not a leaf. Toward the end of the cruise the lettuce was frequently brown at the edges. I ordered a lobster tail for dinner one night and when it arrived it was mushy throughout. How does a lobster tail get mushy? We learned quickly that if the menu said that the dish was being prepared "Celebrity's Way", we should definitely not order it. And that is just the main dining room. The upstairs cafeteria was worse. Bland tasteless food, the same stuff every day poorly prepared and sitting around in the trays way too long, the same desserts day after day, over cooked fish, dry french fries, greasy corned beef hash, tough chewy roasts and hams, and the list goes on. One of the pleasures of a Princess cruise we once took was the food. I gained some weight! I gained no weight this cruise and as a matter of fact lost a little. A sorry state of affairs. The safety orientation was an abomination. About 250 of us were crowded into a space that was meant for about 100 folks. People were strewn about the floors because there did not even begin to be enough chairs. It was poorly ventilated, hot, stuffy, and not enough oxygen. We waited twenty minutes past the time for it to begin because not everyone had arrived! Duh. Start the orientation and make the the latecomers stay afterwards since everyone by law has to hear the information. Do not inconvenience 250 people just because there are two or three inconsiderate ones. And Germans made up a some portion of the passengers. So we had to listen to the announcement in English and German. It took more than twice as long than if they had just done one language. Put all the Germans in one area and deliver their instructions to them there.Uncle Marty Uncle Marty was their Panama Canal expert. He was a self-centered, boring, uninformed, egotistical name dropper. To be fair though, we only attended one and a half lectures out of the five he gave. We just could not take any more. Disembarkation was gruesome and highly anxiety producing again partly because of our wonderful customs service. But Celebrity played their part also. Two days before we arrived in San Diego the ship announced that customs would be doing a full customs screen on all passengers regardless of nationality before anyone was allowed to leave the ship. Celebrity seemed to have never encountered this procedure before because they had no information to give out. People who had air connections to Europe, Las Vegas, New York, etc. were forced to rebook their tickets at increased prices because they did not know if they could make their original flights. Very expensive. And then the situation changed and then it changed again. The upshot was that we all sat around from about six-thirty AM to ten-thirty not knowing when we would get off the boat or if we were going to make our connections. Several passengers could not be found to be cleared so we all sat while they were either found and cleared or ambled down to be cleared. We were all given color coded passes. When our color was called we were suppose to go to the gangway and disembark. After about half an hour of people leaving the ship, my wife noted that most of the people who were in line and leaving had colors that had not been called. So we went on down and got in line and went through easily; no one asked for our colored chit. Celebrity was doing nothing to enforce a procedure that they had instituted to ensure an orderly disembarkation! Amazing. The Germans I know that this will sound horrible but I have never encountered such a rude, entitled, disrespectful group of individuals in all my travels. They were without a doubt the worst thing about the cruise. The pushed, they shoved, they elbowed, they crashed lines, they smoked like chimneys. They acted like they were the only ones in the world who mattered and they seemed to have no regard for any others except themselves. Sad but true. I am not sure where they came from in Germany but after this experience I sure do not want to go where they are. We will not be sailing with Celebrity again. There were not enough good things to rescue it from all that was simply mediocre and just plain bad. Sign me up for Princess. It was a much better experience and it was less expensive too. Read Less
Sail Date: December 2011
As an introduction, I am hardly a novice cruiser. My husband started up and staffed ship's hospitals for about a decade, so I served as a hybrid between pax and crew on about 6 or 8 cruise lines and have been a passenger on several ... Read More
As an introduction, I am hardly a novice cruiser. My husband started up and staffed ship's hospitals for about a decade, so I served as a hybrid between pax and crew on about 6 or 8 cruise lines and have been a passenger on several others, perhaps 12 or 15 in all. Several of these stints were truly maiden voyages where the entire ship was newly built with completely inexperienced staff. I mention this because many of the inadequacies and equipment failures were chalked up to the Infinity's "upgrade" to Millennium class, after which we were the second voyage. I must say, there were more "glitches" in the first three days of the "new and improved" Celebrity Infinity 's second voyage around S.A. than in a week or two on other cruise lines. Now, hopefully many of these refit issues have been resolved. But it was the attitude of onboard staff and subsequently management, that brings me to post this now. And the realization that they didn't even correct the billing mistakes I pointed out on the invoice while on board. Also, the client-specific issues may not change from year to year. I booked in August. The first problem was failure to receive an invoice for the cruise from either the cruise line or the travel agent by deadline. Celebrity canceled our reservation and planned to keep the deposit. I was able to get this reversed by the agent, and indeed got a lower fare in September for a higher class of service (Aqua class). We never received boarding instructions, direction to the cruise terminal, or anything like boarding passes despite many phone calls to Celebrity and Continental. Embarkation was inefficient, luggage long delayed and for half of the ship, access to suites was impossible for many hours due to repeatedly faulty key cards. The drill was conducted in 3 languages, took 45 minutes in a stifling, SRO lounge, and we never were directed to lifeboats. The minibar was barely functioning, bathroom fixtures leaked repeatedly, and the room heating was defective. The spa, which was the only alternative for a shower to a lake in our bathroom, had poor lighting, no place to hang dry clothes, extremely slippery floors and very poorly maintained thermal rooms with nonfunctioning door handles or no doors at all. The outdoor spas were consistently intolerable with extremely hot water in the torrid places and cool water closer to Antarctica. The gym equipment was not functioning properly because of the extreme heat in the room, and spa staff were focused on sales rather than the comfort or safety of passengers using non-revenue features. Guest Relations was a nightmare, with long lines daily throughout the cruise and no acknowledgment or apologies for the many deficiencies all were experiencing. The concierge spoke minimal English. The most difficult problems involved unruly children and teens, coupled with parents who ignored prohibitions, and security staff who were unwilling to confront them. So for example, children ran and jumped in the pool area and cafeteria at all hours of the night (over guest suites), teens jumped in and played handball off a wall with small hard balls in the adult only "relaxation" Thalassotherapy pool, and babies were brought, in diapers and pool toys, into this area which is not sanitized except with salt. Teens played (prohibited) boomboxes in the open pool/deck areas right under the eyes of security, and were present on deck with drug paraphernalia in the mornings after obviously partying all night. The only time ships staff did intervene was when I reported unsupervised children hanging from the ropes/yardarms on an upper deck! Entertainment was extremely variable in quality, some superb, much mediocre. The library offered no videos or other diversions, there was no guide to what was available on TV, and books apparently were of the "found" variety rather than selected for quality or relevance to the voyage. The onboard enrichment programs were so-so, but the only practical port information had to be obtained by repeated trips to shore excursions, because all of the ship sponsored port talks were sales pitches for tours. The food in the Aqua class restaurant, BLU, was superb as was the service. The main dining room, however, served fish and steak that were inedible, and even the highly popular sushi bar got less and less attractive later in the voyage because all food is brought in from the states, despite some of the best and freshest fish and meat in the world in the regions we were cruising. I was very sorry for people experiencing all of the other disappointments and not even able to eat well. Disembarkation instructions were extremely limited and VERY late in coming (the last newsletter on the last night). We were not warned of the cutoff time for Internet, and coupled with the many times during the voyage that internet was unexpectedly not available or interminably slow, quite a few purchased minutes (at typically exorbitant cruise rates) were foregone. We were not given information about tipping or alterations from the "automatic" tipping scheme, were not even given our invoices in order to correct mistakes (supposedly they were available on TV, but this system never worked), and when mistakes were pointed out, had no way to check whether they were corrected (and incidentally, I now realize that they weren't) because I NEVER received a final accounting even after the cruise by mail, as was promised. People had apparently been allowed to give their folio #s orally in the lounges and restaurants (instead of supplying a card), so there may have been quite a bit of freeloading if our invoice was at all typical. I expressed all of my health and safety concerns to staff while on the ship, with only the most serious being addressed. Reportedly, the onboard Guest Relations staff was still reeling from the complaints from the prior voyage, when even more accommodations were "not ready for prime time" or not ready at all---the whole upper deck still held containers by one report. After the voyage I wrote a lengthy letter to the President (because the disembarkation survey was extremely limited compared to other cruise lines) and received a brush-off written by apparently quite a junior staffer---after 6 weeks, and two or three follow up calls to land based guest relations. The bottom line is, beware of post "refit" cruises, though they will be advertised as elevating your cruise experience immeasurably; it might take multiple voyages before they are even functioning normally! Beware of Christmas cruises, unless you are on a line that does a better job of enforcing security and protecting adult spaces. And I would have to add, beware of Celebrity which is one of the least responsive cruise lines I have every experienced when there are problems. Read Less
Sail Date: December 2011
The ship, coming out of major refurbishment, was not cruise ready. Embarkation was delayed by bussing passengers to a convention center where we sat for several hours, given a box lunch while travel agents were given a party onboard, and ... Read More
The ship, coming out of major refurbishment, was not cruise ready. Embarkation was delayed by bussing passengers to a convention center where we sat for several hours, given a box lunch while travel agents were given a party onboard, and then bused back to the cruise ship. This also meant the dining room wasn't prepared and didn't open on time for dinner. The ship departed approximately 6 hours late which limited onboard activities while we sat in port. There were several "inconvenience" issues throughout the cruise. Water, ice, and coffee machines were frequently empty or not working, buffet lines closed early, and there was a morning of plumbing issues in which toilets on our deck wouldn't flush. In Manta we were told we had to purchase shuttle tickets if we were to get off the pier. This simply was not true as many of us learned after buying Celebrity's tickets. Upon exiting the ship there were "courtesy shuttles" available. There were several "health risk" issues. The chemicals in the thalossotherapy area were so high it bleached swimsuits and left a residue on our skin. Having life threatening food allergies I always call ahead several times to make sure my dietary requests are noted and check again once in the dining room. Because some of the meals I received left me questioning whether I was receiving the correct meals, I met with the Maitre d'. It was on the fifth day I learned the staff didn't understand my allergies and it was now taken care of. Anyone with required dietary needs knows this is a major (in my case, life threatening) issue. There were several "good" issues. The itinerary was great. The room stewards were wonderful- always smiling and there to help. Jenny Baker from Guest Services was fantastic and several passengers commented on her efficiency. Once underway the ship was beautifully decorated for the Holidays. Previous Celebrity cruisers suggested I write Celebrity a post cruise letter and give them a chance to renew our faith. The response letter by Jessica, Guest Relations Advocate, was like the cruise, mediocre at best. The response letter stated "I sincerely apologize for the 'inconvenience'" in regards to severe food allergies; "regret that we fell short in this area" reference the box lunch, bussing passengers to the convention center for several hours, and delayed departure; "the misinformation provided about the transfers offered in Manta. I appreciate the time you have taken to share your experiences." pertaining to paying for transfers we shouldn't have had to pay for; "have also noted your additional concerns" regarding "the discomfort caused by level of chemicals in the hot tub, and the plumbing issues" which left me feeling the health issues weren't taken very seriously. Read Less
Sail Date: October 2011
Pre-Cruise Information We book this cruise because of the ports that were on this cruise and the number of days in succession at sea. When we book this cruise on April 27, 2011 with a down payment, Acapulco Mexico was a port of call. When ... Read More
Pre-Cruise Information We book this cruise because of the ports that were on this cruise and the number of days in succession at sea. When we book this cruise on April 27, 2011 with a down payment, Acapulco Mexico was a port of call. When we made our final payment on August 12, 2011, Acapulco was still a port of call. My traveling companion and I are scuba divers and since you are not offering scuba diving on this cruise, we were making arrangements in the various ports to go scuba diving including Acapulco. It was not until about 10 days prior to sailing that my wife, when she was pre-booking tours, discovered that we were not going to Acapulco but to Puerto Vallarta instead. I found it necessary to cancel my dive in Acapulco and make arrangements to dive in Puerto Vallarta instead. This change gave us no days between dives instead of two days between dives as we had originally planned. Had my wife not been booking pre-tours we would not have known that we were not going to Acapulco until we boarded the ship. This would've caused me to lose a deposit for diving in Acapulco as a no-show and more than likely would not have been able to dive in Puerto Vallarta. I did manage to book the dive in Puerto Vallarta before we sailed. I do not know when you changed these ports this cruise but it was certainly more than 10 days before sailing. We should have been informed of this change when it was made! Embarkation Because of a delay in embarkation this cruise had to embark all other passengers in a 3 1/2 hour. Instead of instead of a 4 1/2 -â€" 5 hour. Approximately 1600 passengers needed to board during this timeframe causing longer than normal standing lines. There was a delay in are leaving the dock from 4 PM to 6 PM. This delay caused us to make a choice between going to dinner at our 6 PM time or watching us leave San Diego port. We chose to watch the departure rather than going to dinner at 6 PM. After we left the Bay and were in the Pacific Ocean we decided to go to dinner. I called the Celebrity Select Dining to see if we can make a reservation for dinner that night. I was informed that we had chosen the 6 PM dining and that we could not change that reservation. Because of this we had to eat dinner in the Ocean View Cafe. Food The overall selection and quality of food was great. The one exception was one sit-down breakfast in The Trellis Restaurant. Scrambled eggs were served cold and runny. After that we ate breakfast and lunch in the Ocean View Cafe. We did return to The Trellis Restaurant for the brunch, which was excellent. The dinner menus In the Trellis Restaurant had a great and varied appetizers, soups and salads, entrée and dessert selection. We enjoyed your wine selection and purchased a bottle wine every night for dinner. One of the members of our party was a vegetarian with some very strict diet needs. Your matre d' and executive chef were able to meet and prepare her dietary needs. The Ocean View Cafe food selection and preparation was excellent. We also enjoyed hamburgers and hotdogs from Breeze Pool Grill. Condition of The Ship The overall condition of the ship appeared to be clean. But it was very evident that there were many things on the ship that needed to be repaired. In the men's toilet on the fourth deck just outside of the Celebrity Theatre, I found the seat on the toilet broken and unusable. It fell off the toilet. In our state room the carpet was extremely worn and had holes in it. The shower curtain in our bathroom had mold on the bottom of the curtain and appeared it had not been washed in some time. During the Panama Canal transit, we had a table that was on the back veranda on deck 10 on the starboard side. We were unable to listen to Martin Harrington's narration because of broken speakers in this area. I understand that after this cruise that this ship was going to spend three weeks getting refurbished. It sorely needs it. Certain sections of the ship were also closed because they started the refurbishing during this cruise. Beyond the Podium Series The Beyond the Podium Series on the Panama Canal with Martin Harrington was very informative. Marty's presentations broken up into one hour presentations was the right amount of time to hold your attention on a given subject. By breaking his presentation into several presentations the information he presented on the Panama Canal was more informative and I retained a lot of the information he gave us. I like this series so much that I had asked Marty to forward me his PowerPoint presentations. It would have been really nice to hear Marty's comments during the transit of the Panama Canal. Tours Cabo Guided Walking Tour-CS 62 My wife took this tour with one of our traveling companions, Linda Sanders, and they were highly disappointed in this tour. This tour appear to be a history tour with some shopping. They said that it was a shopping, restaurant tour with a little history. They left the tour about two thirds away through the tour and returned to the ship. Guatemalan Estate and Gardens Tour-GQ 15 This tour was taken by my wife, Sandy, our traveling companions, and myself. The visit to the Casona Don Pancho estate was very interesting and the narrative tour of the estate was very informative. After their narrative tour we sat down at the tables in the garden area and were served a snack. We were left in this area for about an hour and a half. Our tour guide gave us no further information as to how much longer we were going to be at the estate, whether we could go back and revisit other areas of the estate and he disappeared. We finally decided to re-explore the estate on our own. When it was time to return to the ship our tour guide reappeared and told us to get back in the buses. Panama City Experience-CO 55 This tour was taken by my wife, our traveling companions, Tim and Linda Sanders, and myself. We were the third bus on this tour and our tour guide decided to reverse the tour. Instead of going to Miraflora Locks first as described in your tour information, he decided to go to Panama City first. In Panama City, we stopped for a restroom break. After the restroom break, I thought we would get back on the bus continue our tour of Panama City. Instead we took about a 45 min. tour through a museum that was not listed as part of the tour information. Our next stop was at the old cathedral, again not listed on your tour. Here we were rushed through the grounds in about 15 to 20 min. Our next stop was Miraflora Locks. We arrived in the late morning /early afternoon just in time to see the last eastbound morning ships via the webcam in the motion picture theater. During our time at this Lock only a small vessel transited the locks and we were able to see this because our tour guide allowed us 'a few extra minutes to see this'. This entire tour felt like a rush rush at the Cathedral stop and Miraflora Lock stop. I understand that there is a disclaimer that you cannot guarantee to see a large ship transit the transit. Because our tour guide chose to reverse the tour in order to save time and arriving at the Miraflora Locks last (arriving late morning/early afternoon) insured that we would not see a large vessel transiting these locks due to traffic restrictions. The first two buses went to Miraflora Locks first and were able to see ships transiting the locks. Again I felt like we were being rushed from one place to another without sufficient time to see the areas that we were visiting. Disembarkation Shortly after boarding the ship we purchase transportation transfers from the cruise dock to the Fort Lauderdale airport. A couple of days prior to disembarkation we found out that you had a Personal Valet Service in which we could put our luggage out the night before disembarkation and our luggage would be checked through to our final destination without us handling it again. This was a great service and we would use it again. We were told to the Celebrity Theatre before 8:50 AM for our disembarkation. We started the disembarkation process at about 9:10 a.m. and got through Customs in about 20 min. However, when we got outside the terminal to board a bus for the ride to Fort Lauderdale's airport there was no transportation available. There was not enough transportation available to take all of your passengers to the Fort Lauderdale airport. We had to wait standing at the curb for approximately one hour and 30 min. for a bus to arrive to take us to the airport. This bus was the last bus to leave the terminal. While we were standing at the curb waiting for a bus, one of the dock curbside personnel kept asking us to move. There was no place for us to go except to wait where we were at because other buses to other destinations were loading their passengers. Had we known that you would be unable to provide us with transportation to the airport in a reasonable amount of time, we would not have elected to take your transfer transportation but would've taken a cab. Celebrity Cruises knew exactly how many people had purchased transportation to the Fort Lauderdale airport and didn't provide transportation in a reasonable time. We would have been better off staying in the Celebrity Theatre until you had enough transportation to get us to the airport, instead of standing for an hour and a half. But no, your primary purpose was to get us off the ship and be done with this. We have cruised with other cruise lines and have never experience this kind of delay in getting to the airport! Final impressions Our primary objective, to transit the Panama Canal was met. Doing scuba diving objective was also met. We were able to dive in three ports. The food, selection and preparation in Breeze Pool Grill, Ocean View Cafe and for dinner in the Trellis restaurant was excellent. The entertainment we saw in the Celebrity Theatre was good. Our cabin attendant, bar service attendance, waiter, assistant waiter, matre d', wine steward and chefs did an excellent job. These you would expect to find on any cruise ship. However, Pre-cruise information, embarkation, condition of the ship, tours, disembarkation leave a great deal to be desired. This we have not found on other cruise lines with the exception of Norwegian Cruise Line, which we no longer use. I would not put you in the same class as Norwegian Cruise line but you came pretty close. Your food and service keeps you a step above them. In selecting future cruises, Celebrity Cruises will not be my cruise line of choice as there are several other cruise lines that we have been on that do a far superior job of providing a great, pleasant and entertaining experience Read Less
Sail Date: October 2011
We sailed on the Infinity right before the went into drydock. We were never informed of this before we sailed, and had we known would have cancelled this trip. We originally were booked on Holland America, which had better itinery, but ... Read More
We sailed on the Infinity right before the went into drydock. We were never informed of this before we sailed, and had we known would have cancelled this trip. We originally were booked on Holland America, which had better itinery, but transferred to Celebrity because we had such a good experience on our last cruise with them. This cruise was a total disaster. Deck 12 was closed because they were storing items for refurbishing. The last two days they were doing sanding, and sawdust was all over deck 11 by the doors leading to spa, it got in our hair, plus it was noisy. One day we had to leave our cabin because they came in and worked on the bathroom door to get ready for the makeover. When we got on the ship, and started unpacking, I went to use the restroom. There was toothpaste spit on the sink. I asked the steward why our cabin was so dirty, and he said "I didn't have time to clean it." Why were we not told this before we started using the cabin. Had I not said something, would he even had come in to clean it?? Our bathroom was filthy even after he came in to clean, shower floor tiles so very, very dirty. They were never cleaned, and I finally got a washcloth and cleaned them myself. Shower curtain was moldy on the bottom. We were in a conceriege cabin, and none of the things we were to have had, that were paid for in this price, were there. I had to constantly ask steward for them. The cabin steward would see me in the hall and turn around and walk the other way because he was so irritated with me for asking him for things we should have had, and for asking him to clean the bathroom The last two days of the cruise the Cova Cafe "ran out of quiches". Now everyone knows that when you cruise there is an abundance of food....but no quiches. The lighting fixture in the ceiling of our cabin were coming out, and one was hanging. No one noticed or seemed to care. I really got the feeling that because it was the last sailing before dry-dock, there was ambivalence about quite a few things. The beef at dinner was not the same standard as the cruise we took in April. Pasta dishes were overcooked, and when I sent it back, the cook came to talk to me and made me feel awful for complaining. I thought that the food was the same on all Celebrity cruises, across the board. I know for a fact that the food in the buffet was NOT the same, and we had the same offerings every day. We will give Celebrity one more chance, since we have a Hawaii cruise booked with my parents, and don't want to disappoint them. If things are as bad, we will go back to cruising with Holland America. Their cabins are larger, ports of call better, and based on the food on this Infinity, food is better! Sorry Celebrity, but you should be ashamed of yourself to treat full-fare paying guests like this before a refurbishment. We should not be penalized and expect the same food, service and cleanliness as everyone else cruising on any of your other lines. The canal crossing was wonderful, but our ports were not. I guess since the canal was the main reason for booking, we got what we wanted. It would have been nice, though, if we had better ports and shore excursions. Read Less
Sail Date: November 2010
We did the Fort Lauderdale to LA via the Panama Canal in November 2010. I had very much relied on this forum reading the useful reviews so I hope you find this useful. This was our second cruise, we came along way to do (from New ... Read More
We did the Fort Lauderdale to LA via the Panama Canal in November 2010. I had very much relied on this forum reading the useful reviews so I hope you find this useful. This was our second cruise, we came along way to do (from New Zealand) but we did not get our hopes up, I was realistic about the general wear and tear on the boat and last year our cruse on Princess Sapphire was very good. I wont go through the issues one by one, believe me, my partner was more disappointed than I was. Embarkation - long wait, about 90 minutes, onto the ship welcome drink but then not given any direction on how to get to the cabin. The cabin - brilliant for those who need separate sleeping spaces, cabin attendant pulled the bed out every night and surprisingly was reasonably comfortable. But then the trouble starts!!! Our room on the 9th floor (9199) was below the outdoor the bar. This bar has wooden furniture and wooden floors, let the fun begin - every morning between 5-6 the staff had to move the furniture - or should I say drag it - to this day I still am not sure. We complained, our neighbours complained, our neighbours got out of bed one morning to go and ask them to stop and we did the same. I advised the surprised staff at guest services, I didn't pay good money to come on holiday to be woken up at this time of the morning. It never stopped, oh except for the morning we got off the ship! I never knew cabin selection was this important, I cant believe the Celebrity have not addressed this problem before! We were given a free night at the SS restaurant and offered to be moved but not to the same type of cabin I had paid more for. So be aware when booking your cabin, go down one more floor if your wanting to be at that end of the boat. Its really hard for this not to ruin the whole trip and we did try hard to 'get over it' but it does make for a very long day being woken so early and its a bit like they just were not listening to us, very indifferent and perhaps a free night at the restaurant would 'shut us up'. Food:- Well really there was no stand out restaurant or meal(with the one exception, Brunch, which was held twice during the 14 days) It was just ordinary. I was hoping it was as good as what people said it had been but it wasn't. On Princess, we loved the self serve buffet where you could control portions etc, on Celebrity they serve you and we just didn't enjoy passing plates between the glass partitions to someone who could not hear what you were asking for. Wine events- they were good and we attended most of them - very professionally run and felt you got good value for money. Surcharge - we had paid our gratuities before hand and were surprised to see another 15% charge on things like the bar bill. Strange we thought that's was the gratuities was for. Craig the Shopping Guide - worth while finding him while your in port and getting his view on things. Whilst he is fairly impartial he did give us some confidence that we were making the right purchase and waited for my ring to be re-sized and then delivered it back to the ship for me. His shopping shows are a bit of the same format but useful if you want that sort of information. Room Service - ordered cheese board and they delivered (after a follow up phonecall) cup of tea! But again little things like that are just annoying! Ports and Timings:- the ports we had the less time in we enjoyed the most, I know they have scheduled to keep to but it seemed sad to be leaving some of the ports Cabo San Lucas (early afternoon) when there was so much to see and do. Other points in general - the ship, public areas, dining areas all seemed very crowded. Finally disembarkation - I appreciate its a US customs issue, we were asked to be in the Theatre at 10.15 - we arrived at that time - led off the boat about an hour later - then onto the bus about 2pm, yes that's a very long time and a waste of a day! Guess being non US citizens it takes longer but all up 4 hours??? So in summary, No would not cruise again with Celebrity. Holidays are just to precious! Sleep as well! Hope you find it somewhat helpful Read Less
Sail Date: July 2010
The Ship Food was mediocre, which was surprising as Celebrity is thought to be upscale from our usual cruise line of choice. Boat is older and shows it's wear Small craft, not much in the way of physical activities to do. ... Read More
The Ship Food was mediocre, which was surprising as Celebrity is thought to be upscale from our usual cruise line of choice. Boat is older and shows it's wear Small craft, not much in the way of physical activities to do. Wasted space in some venues cramped the passengers even tighter in common ares. Not enough enclosed deck areas for an Alaska cruise. The Itinerary A cruise to Alaska is not what you see on the commercials. There is no attempt made to spot life the whales,land animals and beauty of Alaska, except the day of your glacier or inlet stop. You basically run from port to port to shop for Caribbean gems and Alaskan trinkets. If you are going through a whale area the ship may announce that it's a good time to be on deck but that's about it for whale watching. Tracy Arm was very disappointing, you wind up though a steep, narrow inlet and stop due to ice flow miles from the actual glacier. The crew puts on this big drama about the captain risking the ship getting you as close as possible today, but the turnaround spot is always the same due to the narrowing of the inlet. The only wildlife to be seen is a couple of seals. The only eagle spotted the whole trip was in Juneau Juneau and Ketchikan are small, OK for a couple hours of shopping Skagway was a long day in a tiny port with nothing to do unless you do the train trip. Victoria was interesting and we wanted to see more, unfortunately it is not a real stop, just a customs requirement. So they dump you in port for a few hours just at dusk with no real chance to see the city. The Crew As usual on most cruises the servers and housekeepers did a fantastic job. The activities crew however was lifeless, just going through the motions with not enough things scheduled for the passengers to do. Things really went badly after the stop in Victoria, with every attempt made to get you to go to bed early, suspect crew on duty was minimized either to rest them or because many had left the boat in Victoria. Cruise atmosphere was that of a prison that last cruising day starting about Noon. Worst part of the experience was the treatment by Celebrity post cruise, they promised to check in to some of our concerns and try to convince us to go with their line again. Yeah, still waiting for that return call, it's much easier and cheaper to find a fresh batch of bodies than build a repoier with existing clients. Their loss,we cruise a lot and will spend our bucks elsewhere (like their parent company). Read Less
Sail Date: June 2010
We anxiously awaited our cruise to Alaska since we have been to Alberta,Canada and saw absolutely breathtaking scenery and friends that have cruised to Alaska told me to expect the same. We arrived in Seattle and boarded the ship after ... Read More
We anxiously awaited our cruise to Alaska since we have been to Alberta,Canada and saw absolutely breathtaking scenery and friends that have cruised to Alaska told me to expect the same. We arrived in Seattle and boarded the ship after waiting in moderate lines. There seemed to be a concierge class place to queue but we were directed into the main line with all passengers. There were no passengers in the CC "line". Our room was ready so that was great. The room was satisfactory, some rust and grunge in the bathroom, the balcony glass railing piece was filthy, and the bed was hard as a rock, but otherwise, the room was clean and kept clean throughout the cruise. Good pressure in the shower and always plenty of hot water. I was worried about the placement of our room so far toward the back, even though celebrity considered it mid-ship; I hoped I wouldn't become sea sick. You could certainly feel motion, but the Bonine worked well. Others did have problems on one particularly rocky night. The food was good. We enjoyed almost everything we ate except the majority of the desserts were not that great. Some were lovely to look at but needed to be spit out once tasted. The dining staff were very nice and not pushy about drinks. The service was almost always good. Only once did my husband's meal come so much before mine, that he had finished before I received my meal. We thought the ship was nice but didn't compare to Brilliance of the Seas in any way. Brilliance was bigger, of course, and just prettier, more glamorous. We wanted to use the hot tubs but every time we attempted (4 times) there were kids in all of them even though the sign says no one under 18 was allowed. Evidently the staff did not enforce this rule. They also had nothing to say when children raced through the ocean view cafe during mealtimes. The disappointment: There was an "electrical problem" on the bridge which caused us to leave Ketchikan 5 to 6 hours late. This caused us to miss the Tracy Arm Fjord and go straight to Juneau. This was to be the highlight of the "Tracy Arm Fjord Cruise" to Alaska. Major disappointment ! I was upset for obvious reasons but reasoned that at least we still would see the scenery of the famed "Inside Passage". Well, the evening we were to sail that area (it stays light until 10:30 or 11 pm), the entire ship blacked out and although the power was restored in under an hour and the captain said we would be leaving momentarily, the ship did not leave for another 2 hours and therefore we sailed the inside passage in the dark. We did receive a $200 shipboard credit but really, that hardly makes up for missing the reason we went on the cruise in the first place. Having spent close to $5000 to go on this vacation, a mere $200 just doesn't cut it. Celebrity, of course, has chosen to deny further compensation, as is their right per contract. All in all, I wish we had picked another cruise line and will in the future. Read Less
Sail Date: December 2009
Ship - The ship was comfortable and well-maintained, though showing its age in a few spots (the floor of my shower collapsed the second day into the voyage, but was repaired promptly). The layout is logical, though I tend to think they ... Read More
Ship - The ship was comfortable and well-maintained, though showing its age in a few spots (the floor of my shower collapsed the second day into the voyage, but was repaired promptly). The layout is logical, though I tend to think they dedicate too much space to on-board shops. The overall design is of a giant shoebox so it won't win any awards for aesthetics. The ship is extremely top-heavy, meaning she rolls quite a bit even in calm seas. Enrichment - The enrichment programs were mixed. The on-board naturalist was excellent and provided well-considered presentations that sparked interest. He was available throughout the cruise in various venues and was quite approachable. Fellow travelers thought highly of his abilities as well. The port and cultural expert was more interested in self-promotion and name-dropping than he was in offering useful or interesting information about the ports or cultures we would visit. His talks were disjointed, disorganized and frankly, worthless to me. He was available to sign copies of his book on a daily basis and sales were fairly brisk: perhaps other passengers found him fascinating. The Celebrity dimensions program (focusing on health, food or enrichment) seemed to be a waste of time. Dining - This was perhaps the worst part of the voyage. The quality and selection of food on board, with the exception of the SS United States, was on par with what I can find at my local 24-hour diner. The food was inedible in many cases and the selection extremely limited, with theme and variation on standard staples. Most annoying to me was that items on the menu differed substantially from what was served: heirloom tomatoes (menu) were, in fact, tough, tasteless, commercial tomatoes appropriate for a Whopper; pork loin (menu) was a piece of ham; maple syrup (menu) was a packet of corn syrup which didn't even have maple flavouring. In the end I ate all my dinners at the SS United States ($30 a night out of pocket) and struggled to find something to eat at breakfast and lunch. In fairness, the food services manager, the maitre'd and the executive chef offered to make me anything I wanted so long as they had the ingredients on-board. This is what ended up happening when I visited the SS United States, where their maitre'd personally prepared my meals table-side each night. I give him the highest marks. I should also point out that the food problems were not the result of problems in the ship, but, apparently, the result of corporate decisions to cut costs. Entertainment - the musical entertainment on-board was very good in some areas: a jazz trio and a string quartet; average in others: a piano player/singer, a dance band. The production shows were sub-par: the troupe did not seem to be particularly enthused about their work. It is also the first time in my 30 years of cruising I have ever seen fat dancers. Perhaps more rehearsals would have helped on both counts. The headliner acts seemed to be composed of who they could scrape up and varied in quality. None of the acts were particularly memorable. Service - Service was the highlight of the journey. From the stewards to the divisional heads to the information desk, everyone was courteous, professional, patient and efficient. My only problem was that there is an unspoken but very obvious sentiment that everyone is hungry to sell you something 24x7. When you tell a waiter "No, I do not want a drink", the look in his eyes says "Oh no! I am going to lose my job!" It is extremely uncomfortable. I never feel this way in shore-based establishments. I would much prefer for Celebrity to boost the price of the cruise a bit and quit pressing passengers to spend additional money. Shore Excursions - These were uniformly awful. The guides were not particularly knowledgeable, the information covered was cursory at best and the destinations were, again, designed to put people in locations where they could best spend money, not get the most out of the ports. My recommendation is to avoid ship-sponsored tours and arrange for your own guides in every port. Summary - I walked away from this voyage with a very bad taste in my mouth. I was looking for a luxury holiday with real luxury amenities: good food, good service, interesting destinations and got something which made me yearn for home every minute of every day. Celebrity has a reputation for being an up-market cruise line, but I think that reputation is the result of feedback from mass-market types who do not really know what up-market means. Their definition of up-market appears to be someone to make your bed for you every day and cook your meals, regardless of quality. This isn't enough for me, but it may very well satisfy the majority of their target demographic. Read Less
Sail Date: November 2009
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We ... Read More
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We met our goal, made some new friends, and had an enjoyable time despite the annoyances that I call "the little things." My review is about those little things that make a cruise vacation standout in a positive light, or conversely cause it to slip into recesses of memory not to be recalled again. Herewith are our findings: 1.Cabin. We were on Deck 8 forward, all the way up front next to the crew stairs. Whenever a crew member entered or exited through the doorway, a horrendous stench of cigarette smoke filled the passageway. Thankfully, it did not enter the room. 2. Cabin. Our room steward was polite, but the service did not meet our expectations. Sheets were changed on Day 6, after I took them off the bed and placed them on the floor. On most days, our room was not serviced before 11:00am; on three days our bathroom towels were not replaced until the evening service. 3. Food and Beverages. I am a coffee drinker and really do enjoy my morning coffee. However, to get the coffee, I had to go to the Lido Cafeteria - a bit of a trek from my cabin. On most days, the coffee in the urns was horrendous. I noticed that signs would be placed on the urns stating "coffee brewing" when actually coffee was not brewing but being saved for later consumption. The result was either burnt coffee or coffee that tasted extremely old. 4. Food and Beverages. I like both orange juice and V8 juice, neither of which was available in the Lido Cafeteria. Orange drink (similar to Tang?) was available through the dispenser. When I questioned the Cafeteria Supervisor I was told that orange juice and other juices are for sale. This is unconscionable on a cruise line that markets itself as "upscale." 5. Food and Beverages. The Trellis Dining Room is best described as controlled chaos. Our table of six was always last to be served and we were generally among the last 20-30 guests to leave every night. The food, however, was generally very good although somewhat repetitious. 1/2 Lobster tails were served one night only. 6. Food and Beverages. Casual dining at the Lido Cafeteria was not always a good experience. We felt that the cooks in the "specialty areas" (pasta bar, pizza, Asian food) did not really know what the food should taste like. Pizza was almost always burnt on the bottom; previously heated pasta noodles were placed into hot (not boiling) water for a minimal time resulting in them being uncooked, and all Asian cuisine contained curry. However, the worst of the worst were eggs benedict. The cook would take pre-cooked eggs from the refrigerator, dip them in warm water for 20 seconds, then place them on top of a slice of Canadian bacon and once-toasted cold english muffins. Hollandaise sauce was placed over the entre - the result, cold centers in the egg, lukewarm everywhere else. Each time my wife and I tried them (3 in all) we were unable to eat them. I believe what frustrated us the most was that there was no one responsible (manager/supervisor/chief cook, etc) whom we could speak too about our experience. 7. Shows. Generally speaking, the shows were entertaining. Our recommendation is to get there early, else risk not getting a seat. For one particular show, I saved our seats for 1 hour just to be sure we would have a place to sit. 8. Photo Studio and Shop. We had 16 photos taken over the 3 formal nights. We purchased 3 photos at the end of the cruise (buy 2, get 1 free). The photographers, in our opinion, were not very experienced. Most of our photos had focus and centering problems. Such a shame. Our experience with the Photo Shop vendor, though, was most unsettling - the evening before our passage through the canal, he sold me a camera with a known dysfunctional battery (my digital camera met an unfortunate accident). I was told the battery would charge overnight, but it did not. When I asked him if he had another battery, he told me no, but that I could exchange my "new in the box" camera for the demonstrator. Reluctant to do that, I asked him if I could have the battery in the demo camera and again was told no. Without any other options (and not being interested in purchasing any of the other cameras), I opted for a refund. My wife and I consider ourselves regular folks - we don't complain or ask for anything special. We like to experience what others before us have and we take pleasure in sharing "me too" stories. On this cruise vacation, though, we don't think there will be too many pleasant memories to share aside from those experiences enjoyed with new-found friends. As I stated at the beginning of this review, its the little things that make a routine trip a good vacation. We'll continue to cruise and travel, but not on Celebrity Inifinity. Read Less
Sail Date: June 2009
Celebrity Infinity - Seattle to Alaska 6/26/2009 We just got back so I wanted to write this before it faded too much. First night dinner was disappointing.  I had the stuffed chicken, which was dry enough that it was probably hours ... Read More
Celebrity Infinity - Seattle to Alaska 6/26/2009 We just got back so I wanted to write this before it faded too much. First night dinner was disappointing.  I had the stuffed chicken, which was dry enough that it was probably hours old.  The dining room was not crowded - late dining - and there were only 4 of us at our table for 8.  Service was mediocre, no one took our drink orders until I requested someone half way through dinner.  Second night we ate in the SS United States to celebrate our 10th anniversary.  Unfortunately Celebrity did not mark our special occasion for us with a cake, which I had requested in advance.  Service was great, everyone in the room came to our table to introduce themselves.  I had the filet mignon with truffle sauce which was good although it was not so tender that I could cut it with a fork as promised, and I have had better.  We did not have a window seat although there were empty tables at the windows.   I won't complain about that because we did not request a window seat be sure to request one in advance. At the martini bar, Santos is a magician!  He tosses, rolls, flips and flings bottles around with amazing speed and ends up mixing a wonderful martini.  The bar manager Cailin (spelling?) has a great personality as well as server Taz.  A great bunch of guys. Speaking of personality, Captain Theo has the best personality of any ship captain we have encountered.  We met him at our Connections party where he introduced himself as Theo (pause) the Captain!  We ate breakfast, lunch and most other dinners on deck 10.  Food was definitely mediocre, and your dining choices are very limited very early.  Most nights we went up to deck 10 after 7pm and the choice was pizza, pasta, salad bar, sushi, stir fry or for an additional fee you could dine on a fixed menu - we did not do that.  Although Celebrity used to be known for their wonderful food, those days seem to be long gone.  We had sailed on the Mercury last October and I wasn't impressed with the food then, it was even worse on Infinity. Our cabin steward Ralph never acknowledged us by name, which was a surprise to us as on all other cruises our cabin attendants had always greeted us by name.  He kept the cabin neat and clean but definitely did not go out of his way to do anything special for us.  The most disturbing thing about Ralph was his bad body odor. The balcony staterooms have tiny bathrooms.  Last time we sailed in concierge - I strongly recommend it!  The stateroom is a bit bigger, the sheets and towels are nicer, and the bathroom, especially the shower is bigger.  Several of our bath towels were stained, one had a hole in it as well as other tears and pulls.  I can only hope that they threw it away since it was long overdue for retirement. The ships singers and dancers were also disappointing.  I've seen public schools put on better performances.  Quality and professionalism were clearly lacking.  Pearl Kaufman was the special guest performer.  She is a wonderful pianist who played the tune Lara's Theme in Doctor Zhivago and many other movies. In Ketchikan we took a floatplane ride to Misty Fjords.  We booked it ourselves at the visitor center and flew on Carlin Air with Jeff as our pilot.  Jeff did a great job of flying us safely there and back but was not talkative at all.  I do not recommend them because of that. In Juneau we booked the Mendenhall glacier and salmon bake tour through the cruise line.  A comfortable bus drove us to the glacier, then a smaller bus took us to the ship after the salmon bake, which was quite good.  Both of the bus drivers, Ben on the way there and Royal who is a Tlingit Indian on the way back were very friendly and informative. In Victoria we booked a whale watching tour after listening to Brent Nixon (the naturalist onboard) talk about orcas.  This was booked through the cruise line and was great.  We saw quite a few orcas, possibly all local three pods, the weather was perfect, and the sound was smooth, who could ask for more? Disembarkation went amazingly smoothly, maybe because we were one of the first few groups to get off.  To sum up my review I'd say that Alaska was great but I won't sail on Celebrity again.  Overall the staff is not as friendly as other cruise lines we've sailed on, and although Celebrity owns Royal Caribbean, RC gives you much better service and much better food.  Happy travels ~ Liz Read Less
Sail Date: December 2008
My family of 4 set out for a special holiday adventure to South America. What we ended up with was outrageous treatment beyond belief. American Airlines and Celebrity Cruise line's incredible callousness and incompetence nearly ... Read More
My family of 4 set out for a special holiday adventure to South America. What we ended up with was outrageous treatment beyond belief. American Airlines and Celebrity Cruise line's incredible callousness and incompetence nearly completely wrecked our holiday before it even began. When we finally made it to the ship after two and a half days the treatment and service on board wasn't much better. This cruise line behaves like a company ready to go out of business (it certainly will if it keeps this up).This is going to be a long review, but bear with me because it is necessary to include all the details to fully illustrate the incredible degree of incompetence and indifference that my family encountered on this expensive cruise. We were scheduled to sail on the Celebrity Infinity for a 14 day holiday cruise from Santiago, Chile to Buenos Aires, Argentina which embarked on December 21, 2008. Scheduled is the operative word here. I had upgraded our cabin to "concierge class" because I wanted a balcony and decided that the extra amenities seemed worthwhile, particularly the priority embarkation and disembarkation that was promised. My two daughters, (ages 20 and 14) had an inside cabin of their own. I also purchased air transportation and port transfers and a two day add on stay in Buenos Aires from Celebrity. The first problem was that we were scheduled to fly from Cincinnati to Chicago to Miami to Santiago on December 20. When the weather in the Midwest started getting dicey, I called my travel agent on December 19 to see if there was any possibility of being routed through a hub other than Chicago. No luck there except an earlier flight from Cincinnati to Chicago which ended up prolonging the agony in Chicago. Our flight which was scheduled to leave Chicago at 3:45 pm ended up leaving after 7 pm with an estimated arrival time of 11 pm in Miami. Our connecting flight to Santiago was to leave at 11:25 pm. A couple hours prior to boarding the delayed flight to Miami, i called Celebrity and told them that I might miss the connection. Their office closed t 7 pm Eastern time and I told them the flight wouldn't even start boarding by them so I wouldn't know my situation before they closed. I was told just to call the same number and it would ring through to an after hours emergency operator if I had a problem. After we boarded the flight to Miami, I asked the American Airlines flight attendants if they could arrange for assistance at the arrival gate in Miami to reach our international gate due to the tight connection. I have health issues that prevent me from running any distance. The attendants not only refused to assist, but were downright nasty. Since we were at the very rear of a large plane, I asked if at least we could be moved to a seat closer to the front of the plane. Again I was refused. My daughters and husband ran ahead to the international terminal while I tried my best to run. My daughter got to the gate, only to be refused boarding while others who were on the same connecting flight from Chicago and who had arrived at the international gate at the same time she did were boarded. (American Airlines excuse when I filed a complaint was that they were sorry that we arrived after the flight had closed. That is ridiculous when you consider that the people standing right next to us in line were allowed to board and we weren't). All in all, 15 people from our cruise were denied boarding on this flight. The American Airlines supervisor at this gate was even nastier than the flight attendants had been. It took over an hour to re-book everyone. Meanwhile I became ill from all the exertion and stress and I lay on the floor at the gate the entire time with chest pain and my head pounding, taking medication. No one from the airline even inquired as to whether I required assistance. It was almost 1 am by the time we got the new tickets. They made no attempt to put us on a morning flight which would have still allowed for the possibility of making the cruise which didn't leave Valparaiso until 9 pm the next day. Instead we were put on a 9:30 pm flight the next night (Sunday December 21) on LAN (this meant we'd still be in Miami after the ship left the dock in Valparaiso). I called the "emergency" number at Celebrity and instead of being put through to the emergency operator who was allegedly available, I got a "we are closed" message. As soon as we got to the hotel, I checked our reservation on LAN's website but it wouldn't recognize the locator number. At 7 am Sunday morning, I called LAN and got the same answer-we don't have that locator number in our computer. So off we went in the shuttle back to the airport, and amidst hundreds of people trying to check in at American Airlines, we tried to get help. After being told by one agent that LAN did have the reservation and calling LAN again to be told the new locator number AA gave us wasn't valid, I finally found an AA supervisor who admitted the reservation had been put in the wrong database by the bungling AA employee at the gate the previous night. She reissued the tickets and we went back to the hotel. I was still not certain at that point whether we had confirmed seats on the LAN flight or if we were standby, which had been mentioned by the gate agent, so I called the "day of travel" number at Celebrity and inquired as to what I should do if I didn't get on the LAN flight that night. I was told that I should just go to the airport that evening and standby and wait. I told her that I didn't think that was a good answer because if I didn't get on this next flight, the ship would be out to sea and would be 1000 miles from the port by the next time it docked. Her answer was "just go to the airport and see what happens." I hung up on her and called my travel agent. The travel agent told me that she could get us seats on a LAN flight the next morning from Santiago to LaSerena but that it would cost nearly $800 for the four of us and we would have to pay out of our own pockets and hope to be reimbursed later. I said that I didn't like that idea and that we needed to get a more definitive input from Celebrity. Phone calls from the travel agency came in all afternoon. At one point the travel agent said that two travel agents (it was Sunday and the agency was closed) had come in and had as many as four phone lines going to Celebrity trying the resolve the issue. Ultimately, we got a call from the travel agent informing us that we did have confirmed seats on the LAN flight from Miami to Santiago and that once Celebrity was sure that we were on the flight, they would make arrangements to fly us to La Serena. Dream on. At 5 pm we picked up our hand luggage that had been stored at the hotel and coincidentally met up with another family who were to be on the cruise and had been refused boarding as well. I asked them if they had checked their tickets, because I assumed that the same mistake had probably been made with their re-booking as had been made with ours. They hadn't. When we arrived at the LAN counter at 5:30 pm(behind scores of other passengers, even though we'd been told by AA that we couldn't check in there any sooner than 3 hours before the flight) we were relieved to find that we were on the passenger list. Unfortunately, the other family was not. They were sent back to AA to try and get re-booked again. Once we were finally at the counter, the LAN agent said that our tickets still weren't correct and we spent another half hour standing there while she reprinted the tickets yet another time. Then they made a big deal of checking all the luggage tags and recording the numbers from the AA luggage receipts, as our luggage was allegedly going to be transferred to this flight. With boarding passes in hand, we called the travel agent again and told her we were headed to the gate. Again we were told that a Celebrity Agent would meet us outside of customs in Santiago and guide us to the ship. We boarded the LAN flight at 9 pm. The other family finally made it to the gate just as the flight began boarding. They had been hassled for two hours between AA and LAN before LAN finally issued them boarding passes, even though they too had been on the phone all day with their travel agent who had assured them three times that they had seats on this flight. The flight on LAN was great (much nicer than the United flight on which we returned from the trip). Comfortable seats, a decent dinner (for airline food) and a complimentary glass of wine. Movies, videos, games and music on demand were on individual screens with remote controls. LAN was to become our best travel ally. After deplaning in Santiago sometime around 8 am, we paid the arrival tax ($131 per person) and went off the retrieve our luggage. It wasn't on the flight. My husband went to stand in the huge line of passengers with missing luggage and suggested that I go through customs and get outside to look for the Celebrity agent. No Celebrity agent anywhere in sight. I did meet another man who had been on our flight who had also been bumped from Saturday's flight. He told me that our luggage was in the AA office. They had sent it to Santiago on the next AA flight (so why couldn't they have sent us on the next flight too?). I had no way of communicating this to my husband who was still back in the secure area of the airport. By that time I was in tears, and some guy who appeared to be airport personnel asked if he could help me. He wanted to direct me to a taxi of which he was probably getting a cut of the fare. My husband and daughters finally came out through customs, after having waited about 45 minutes in line to be told that the luggage was indeed in the AA office. In the process, we ran across another party of 4 people in the same situation, but they told us that American Airlines had given them free tickets to La Serena to meet the ship. I put my 20 yr old daughter in charge to trying to contact the travel agency and Celebrity as I was so stressed at that point it was hard for me to be objective. She has traveled the world to such places and Burma and all over India by herself, so she's an experienced traveler and very level headed. Again, a continuous barrage of calls ensued back and forth (now on international roam prices) all of which proved to provide false information. We were first told that a shuttle was to meet us in front of the airport to drive us to La Serena (a 300 mile distance through the Atacama Desert) and that it would be arriving soon. It was now after 9 am. At the front of the airport we met up with another group of 4 people who were also on the cruise and had been bumped from the Saturday flight. They had been in front of the airport waiting for a Celebrity agent since 6 am. The other family of three joined us, too. There were now 11 of us waiting for the shuttle. Around 10 am my daughter called again and was told by Celebrity that the shuttle was on its way. Another half hour passed and everybody was getting anxious that we wouldn't make the boat in the time that was left even if the shuttle came. The airport agent and his taxi vultures had convinced us at that point to ride to La Serena in one of their vans for $100 per person and grabbed our luggage and started hauling it to the vans. As we were doing that, my daughter made another call to Celebrity, who insisted that the shuttle was still on its way. We wrested our luggage back from them and hauled it back to the curb in front of the airport. More time passed. The taxi vultures kept insisting that they could drive us to La Serena in time to catch the boat before it left at 4 pm. That was physically impossible at this point unless they drove 100 mph the whole way. I finally had to start screaming that I was going to call the police to get them to leave us alone. It was now after 11 am and my daughter called Celebrity again and this time was told that there was no shuttle on its way! They said they had no authorization to send a shuttle and that they hadn't even gotten in touch with an English speaking agent in Santiago yet. The Celebrity agent on the phone told my daughter to get in a taxi and to try to reach La Serena on our own. She told him that would be impossible at this point due to the distance we would need to travel in the time left and his response was "stop arguing with me and get a taxi or you won't ever make it!" My daughter replied that she wasn't getting into a taxi and going on a wild goose chase and hung up on him. (Apparently he told our travel agent the same thing and she was incensed at the way he had spoken to her). We were all on the verge of despair, but we still had the option of buying tickets for the 1:30 LAN flight to La Serena, so we headed upstairs (with piles of luggage) to the LAN counter. While we were standing in line waiting to buy tickets for the flight, we received a call from the travel agent relaying a message that she had gotten from Celebrity claiming that they were sending an agent who was now on their way to meet us at the airport and take us to the port. We told her we were going to buy airplane tickets and fly there as we saw that as our only viable option and only had a few minutes to get the tickets before the flight started to board. She called back again and said that Celebrity had insisted that the agent was on the way and that it was only 2 hours to the port. At that point I realized that they were under the assumption that the ship was still in Valparaiso, which is 2 hours from Santiago. Unreal!! My daughter told our travel agent that what Celebrity had told her was nonsense and that we were going to take our chances and fly to La Serena and also told her that we wanted confirmation that the captain of the ship had been contacted and that he knew that we were coming before we got on the flight. Fortunately for us, one of the LAN supervisors noticed us and the confusion we were experiencing, along with the others in the group, and took my husband to the ticket counter, helped him purchase our tickets and expedited our luggage check in. As we headed to the gate we got more phone calls from the travel agency. We were told that we had to make it to the port by three or else the customs agent would be gone, then we were told again that a shuttle would meet us in La Serena and take us to the port (which was some distance from the airport). We were also told at that point that the captain was informed that we would be arriving in La Serena at 2:30 pm and we would proceed directly to the ship. We were told that the ship would wait for our arrival. We arrived at the La Serena airport after another pleasant short LAN flight. I went out to look for a Celebrity agent while my husband collected the luggage. Again, no sign of anyone from Celebrity at the airport. My daughter checked her phone (which had been turned off during the flight) and had text message stating that an agent was going to meet us at the Santiago airport, put us in a hotel in Santiago for 2 days and then transport us to Puerto Montt to meet the ship there!! There were now 15 of us assembled in La Serena trying to figure out the fastest way to get to the ship. Fortunately, one person in the group spoke fluent Spanish and negotiated hiring a van for us. Eleven people and piles of luggage went into a van and the remaining 4 took a taxi to the ship. We went careening through town, passing trucks and carts and a near miss of a crash or two before we finally got to the ship at around 3:15 pm. We were directed to the customs office. Fortunately the customs officer was still there. He stamped all of our passports and we headed back toward the ship and unloaded our luggage on the dock. An officer of the ship wandered over to us and gave us an incredulous look. She said that the crew had been told by the Celebrity office that we weren't meeting the ship that day. She said that Celebrity had sent a van to the airport and "waited hours and hours" for us and that we had never showed up! What airport? When? Really!! The captain obviously had no idea that we were on our way. All of this nonsense could have been avoided if Celebrity had just made the arrangements for us to connect to La Serena from the flight to Santiago when our travel agent contacted them on Sunday (and they were on the phone to Celebrity much of the day on Sunday, being put on hold and experiencing extreme frustration themselves). We would have avoided the long line to pay the arrival tax, the long line to get our luggage, and all the other frustrations, because if you had a connecting flight in Santiago to another city in Chile, you got to bypass all the arrival formalities in Santiago, and I am sure that they would have gone much more quickly at our final airport destination which was much less crowded. They made Sea Pass cards for us and we boarded the ship and went to our stateroom. It was now nearly 4 pm and the ship was preparing to leave the dock. No one else from the crew greeted us or called or made any inquiries as to any further needs that we might have. In our cabin we found a bottle of warm champagne (a concierge class amenity) that had been left in a pool of melted ice in the ice bucket overnight. No one came to bring us a chilled bottle. (We later found out the travel agency had also sent us a gift of a bottle of wine which Celebrity bothered to give to us). I was thoroughly exhausted from all the extra travel time, stress, and frustration. I asked my daughter to call our travel agent and extend to her the courtesy of knowing that we had made it to the ship, since she had spent so much of her weekend trying to help us. (The travel agent later told us that she received a call a couple hours later from someone at Celebrity who acted "absolutely giddy" that we'd made it to the ship. She told the person from Celebrity that she already knew this because we had called her hours earlier and said she "went off at her" telling her that it was through no effort whatsoever by Celebrity that we had gotten there.) After getting ready for dinner, we went to the guest relations desk because my daughter had discovered that her Sea Pass didn't reflect the beverage waiver that I'd filled out online for her before the cruise (if you are between 18 and 21 you can drink while in international waters if your parent signs a waiver) and also because I wanted to request a meeting with the hotel manager concerning the whole fiasco that we'd just been through. The beverage waiver hadn't been processed because I needed to present the form at the check in at the embarkation terminal in Santiago which obviously hadn't happened. It wasn't a big problem to take care of that issue (I just signed a new form and she got a new ID card), but in requesting a meeting with the hotel manager, I got the third degree from the guest relations person. She finally told me that I could only meet with the assistant hotel manager and that they would call me when he decided to meet with me! At dinner we were escorted to our table (for 8) and sat waiting to order. Another party of 4 (who were speaking Spanish) was escorted to our table, gave us a dirty look and left abruptly. So we ate by ourselves the first night. The next day was a day at sea, which I desperately needed to get some rest and collect my thoughts. I ordered a room service breakfast for my husband and myself, since I was still very tired and wanted a little pampering from the allegedly "special" room service selections available in "concierge class". The food took almost an hour to arrive and was cold and the order was not correct. This was a harbinger of what was to come with anything ordered in the cabin. It took almost an hour to get ice or a glass of juice in the afternoon (when you could contact the steward). After that initial experience, I ordered room service only one other time to get some pastries and fruit to take along on a very early morning shore excursion. Breakfast was on time that day but the order was still incorrect. Later in the day, I met up with other "stranded" families, who also told me that they had tried to arrange meetings with the hotel manager and were given the same standoffish story. I called guest relations three times over the course of that day and finally just before dinner, they conceded to allow me to meet with the assistant hotel manager after dinner. We had invited the couple and their daughter whom we had met in Miami to join us at dinner since they too had no one else at their assigned table. Before they arrived at dinner to join us, a man and his daughter sat at our table, whom we hadn't expected since they'd not been there the night before, and there were only two seats left so our new friends went back down to their original table. (We asked for the table to be set for 9 on subsequent nights so that the other 3 could join us, but that took 3 days for them to get right and ultimately they moved us all to a larger table on the other side of the dining room). On the positive side, the 9 of us all enjoyed dining together for the rest of the voyage. At 8 pm I went to meet with the assistant hotel manager, Alexander Zeitz. My daughter had told some of the others that I had finally arranged a meeting and they were all on hand to join me. When Mr. Zeitz came out of his office he was very upset to see the group rather than just me and said he was uncomfortable meeting with so many people at once. The others refused to budge and he finally acceded although he behaved like he was about to be attacked by an angry mob. After listening to our stories, we got a very polite song and dance about how this was all beyond his control and that he would have to relay the information from the notes he had taken to corporate because it was obvious to him that we wanted to be compensated for our ordeal above and beyond the $150 per person compensation that was their standard refund for missing a night of the cruise. He asked for our receipts from the out of pocket expenses for the airline tickets and taxi and said it would probably be several days before we would hear anything from corporate because it was December 23 and the offices in Miami would be closed for the holiday. He admitted that the message that customs would close at 3 had come from him, so obviously someone on the ship had been in contact with Celebrity's land based offices! So why all the confusion when we got to the ship?? After the others left, I ask to speak further with him privately about our accommodations. I expressed my dismay at having purchased an upgrade when apparently I wasn't getting the amenities I'd purchased. Most of the times that I'd called the cabin steward, he didn't answer his phone, nor did the main guest services line answer. I ended up looking for the pantry and getting my own ice when I wanted cold water. The concierge line never answered either (so much for concierge service!). The fancy pillows and bed linens never materialized either. The one time that we did get through to guest services about locating a light switch and a problem with the sliding door's latch, they said they'd send someone to the room but never did. What I was mainly upset about was having read in the nightly newsletter that priority disembarkation at the ports had been suspended in South America. This was the main reason why I chose to upgrade to Concierge Class. Response-more song and dance about how this would disrupt disembarkation and take longer if they gave priority to everyone in Concierge Class (because they had made half the staterooms on the ship Concierge Class, ostensibly to extract more money from the guests for no tangible upgrade in service). He said that the steward would be told to bring me ice daily and apprise me of my selection of pillows. No pillows, but occasionally I had ice in the afternoon. I still had to get my own ice from time to time. Finally after a week of frustration in trying to reach the cabin steward for anything (and I really didn't ask for much other than ice or assistance with things in the room that were problematic), I was finally told by someone in guest services that my steward's phone was broken and the he had a new phone number. Why couldn't he have told us this at the outset?! On Christmas Eve we arrived in Puerto Montt, where I had arranged a tour for my family with a private tour operator a few weeks before the trip and was looking forward to seeing the lake country of Chile more than any of the other port stops. Several of the other passengers that I knew had arranged for the same tour with this company. The morning announcer stated that if you were not participating in a tour through Celebrity's shore excursions, you could pick up a tender ticket in front of the theater, but they wouldn't be available until 10:30 am. We went to the guest relations desk and asked again if there was any possibility of getting a priority ticket, but were told-no, only guests in suites got priority tendering (this was different from what the newsletter stated of no priority tendering other than excursions purchased through Celebrity). I also asked what was the first possible time I could obtain a ticket at the theater for the tenders for non-excursion guests, and she said 10 am. We decided to go to the theater a little early and at 9:40 am we got a ticket for tender #16 (when they weren't even supposed to be giving out tickets until 10!). Finally we arrived on the shore and went out to look for our tour van. A man at the end of the pier was holding a placard for the tour company so we approached him. To my shock, he told us that the van had already left and that the tour operators had asked him to wait for us to see if we still wanted to go with him in his taxi. He gave us a decent tour but certainly not all that had been part of the original tour that I booked. He didn't have any arrangements for getting us lunch at the restaurant the tour operators used, so he discounted the trip to make up for the fact that we had to buy our own lunch. However, it was Christmas Eve and the restaurants for the most part were closed and it was 3 o'clock before we found a half decent place to eat. I spent the greater part of 6 hours jammed in the back of a Nissan with no air conditioning (it was an unusually hot day in the area), couldn't open the window much of the time because of the dusty unpaved road, and the trunk of the car kept unlatching! Frank, our guide (a Chilean native who lived in Canada for 23 years), was a great guy and we loved his narratives, so despite the discomfort, he got a substantial tip for Christmas Eve for his willingness to stick around and do his best to show us a good time. I was still pretty disappointed that I didn't get to see many of the sights that I'd hoped to see in this very quaint and scenic area (but I blamed that on Celebrity-not Frank). Back at the port, Alexander Zeitz was on hand to hand out cups of hot chocolate to the returning passengers. He asked me how my day had been and I told him that I missed my tour because of the tendering situation. He said that if I'd asked for assistance, they would have gotten us off the ship earlier. Really??? Isn't that what I'd discussed with him the night before??? I found out later that other passengers (who made it to the tour that we missed) had asked the hotel manager for priority tendering passes and she's simply given them out with the admonishment not to tell anyone else! Back on the ship, it was Christmas Eve, and I had made reservation several weeks before the cruise to dine in the specialty restaurant, the S.S. United States, as a special holiday treat. We got dressed in our formal wear and went to the restaurant at 7:30 pm. There was only one other party in the restaurant and yet they tried to seat us at the first table which was sticking out into the foyer of the restaurant. I declined that table. This meal proved to be an extreme disappointment and certainly not worth the additional $120 that I had paid for the meal. The waiters were very professional and the service was very showy. It's too bad that the food wasn't on the same level of quality. My husband and I ordered the lobster bisque, which obviously came out of a food service package. My older daughter pronounced her foie gras as excellent, though. The younger daughter ordered a Caesar salad. The table side presentation consisted of pouring the pre-made dressing over the salad in a bowl and tossing it around, adding cheese and croutons and serving it. Not your standard table side Caesar salad routine. It was average. For entrees my husband and I ordered the Chilean Sea Bass, after inquiring if it was indeed fresh since we were in Chile. We were told that it was. The girls ordered Sole Meuniere and Steak Diane. The sea bass was dry and not really good except for an interesting vegetable sauce. The table side presentation of the Steak Diane involved heating up a pre-cooked filet in some premade gravy with a few other garnishes. It was tasty but the filet wasn't top quality meat and was rather chewy. The sole was the only dish of distinction amongst the entrees. The French cheese course followed and actually was very good with a nice selection of fine cheeses. The dessert course was the most disappointing of all. My younger daughter loves chocolate soufflE and three of us dutifully ordered ours at the beginning of the meal to allow adequate preparation time. My husband ordered some sort of fruit dessert. At approximately 9:30 our desserts were served. My older daughter asked if she could order a glass of the Royal Tokay with her dessert which was $20 per glass. I told her to go ahead since it was Christmas Eve. The wine arrived in a lovely Riedel crystal glass and was superb (she let me have a couple sips). The three soufflEs looked great until we started to eat them. Under the top crust, they were completely raw. When the waiter came to collect the dishes (he didn't come to ask how our desserts were) I mentioned this to him and he asked if we wanted something else. We declined since it was now after 10 pm. So much for an awesome Christmas Eve dinner. A couple days later the head pastry chef was giving a culinary demo and I mentioned the raw soufflEs to him. His response was, "sometimes they get busy". Indeed. The ship of lame excuses. We went up to the Rendezvous Lounge to meet some of our new friends and listen to some music until midnight Mass. I was explaining to our friends what had happened earlier with the tenders and how we had missed our tour. A lady came up to us and said she had overheard us talking and introduced herself as the wife of the cruise director. She said she was very sorry that this had happened to me and that her husband had been very upset with the way the crew had handled the tendering tickets that day. She wanted me to meet her husband and offered to buy me a drink. I told her that I didn't drink, but she insisted , so I ordered a Coke and waited with her until the cruise director arrived and we were introduced. He also offered his apologies and gave us his phone number and invited me to call him if I needed any future assistance. This was the first time anyone on the ship even acted like they cared anything about me as a guest. At 11:45 they set up a buffet of Christmas cookies and pastries, but we were headed to Mass and the line was long, so we couldn't partake in the goodies. At 12:45 am after Mass, we went back but the food was long gone. I guess that's a disadvantage of being Catholic. Again, on the plus side, on Christmas morning, Santa Claus handed out nice gifts to all the children (allegedly over 200 children on the cruise). My daughter got a nice messenger bag which she used a lot on the cruise. The holiday brunch In the Trellis restaurant featured some spectacular ice sculptures, but mostly mediocre buffet selections. By around 11 am most of the tables had been used and hadn't been cleaned and reset, so we had difficulty finding seats. The rest of the Christmas festivities were unmemorable. One of my chief complaints about the food on this cruise was that the food never seemed to be at the optimal temperature, neither at the buffets nor in the restaurants. Everything was lukewarm or marginally cold, and usually extremely under seasoned. At the grill near the pool they served hamburgers, hot dogs and other fast food items. They made a big deal out of putting the bun on small griddle to heat before they placed the hamburger of hot dog on it (which held up the line greatly), but it was still stone cold when you got it. If you asked for a cheeseburger, you got a cold slice of cheese on the burger. They had nachos which consisted of a warmer filled with fried flour tortilla triangles (that were so greasy they were actually good) and a melted cheese dispenser. The both the chips in the warmer and the cheese in the heated dispenser were stone cold. The ice dispensers were frequently out of order and galley pans of partially melted ice lay about on the counters for ice service. The Spa cafe occasionally had interesting and tasty fare that seemed to be prepared with a little more care than the other venues. I don't drink coffee, but a review book on cruise lines that I purchased before the trip said Celebrity had the worst coffee on the high seas. My husband agreed. One morning at the Spa cafe my husband saw a woman approach one of the attendants and ask who had made the coffee. The man replied that he had and she proceeded to tell him that it was the worst coffee she'd ever had. My guess is that they have bad coffee on purpose so that they can sell more in the Cova Cafe, which actually served good coffee for a price. The pastries in the Cova Cafe were frequently quite good. My husband and I bought a pass to the Persian Garden for the entire cruise on the third day of the cruise. It was, in our opinion, overpriced at $249 per couple, but we wanted to spend time together relaxing in the steam rooms and sauna and the only other sauna option was in the men's or women's locker room. We were pretty disappointed with the spa. On our only previous cruise, we had all bought spa passes on the Norwegian Pearl whose spa was magnificent. Those passes were only, If I recall correctly, $60 dollars per person, and included exclusive use of the thallasotherapy pool, individual spa tubs, a private sunbathing area with a great view at the front of the ship, sauna and steam rooms, and other amenities plus an excellent locker and changing room. The Infinity only offered two small steam rooms and a sauna. The locker rooms weren't inviting and there wasn't a comfortable, private, dry area to change clothes. After a few days, my husband complained that whenever he went up to the spa, there were no locker keys available. After paying $249 for a pass, I felt that they could at least have a locker available for him and I called Alexander Zeitz. He assured me that he would "look into it". The next afternoon as he was passing me by the elevator, he mentioned that the spa had "re-keyed" all the lockers and getting a locker should no longer be a problem. My husband decided to just go up to the spa early in the morning, get a key and keep it all day and use my key card to get in the room, since you had to surrender your key card to get a locker key. At the end of the voyage, when I went to settle my account, I found that I had been charged a $24.95 gratuity on the spa pass, even though my receipt clearly stated that the gratuity was included in the total price of the pass and $249 was listed as the total charge. I complained but they refused to remove the gratuity from my bill. Keys were another issue. They had to redo mine three times to get it to work in the disembarkation ID machine. My younger daughter got a couple of keys and none of them ever worked the entire time to allow her to charge anything. I received a notice in the cabin a few days into the voyage stating that they didn't have my credit card on file (even though I had filled out all of the information online weeks prior to the cruise) and that I was a cash account with a $500 spending limit. I surmised that this was because, once again, since I hadn't presented the paperwork with a signature at the check in at the terminal in Santiago, they couldn't process my credit card. I never did go down to straighten this out before the last night. I guess I just "got busy" like the pastry chefs. I didn't plan on spending anywhere near $500 at an enterprise that could apparently care less about my satisfaction as a customer. Other than the spa passes, the only thing that I bought was a small souvenir for my daughter and a sugar free chocolate bar. I thought a good chocolate fix would help reduce my stress but to my dismay the bar was hard as a rock and had obviously melted at some point in its storage, from observing the white "bloom" that covered it. I returned it to the store and the attendant did graciously give me a refund. Tendering continued to be a fiasco throughout the voyage. When we arrived at Punta Arenas, having learned a lesson from our previous experience, we just went down to the front of the theater really early, despite any announcements to the contrary, and got an early tender ticket. Later in the afternoon, we walked back to the dock after shopping in town with our friends and their young daughter. The weather was sunny and mild but I could see that a squall was looming out over the water. There were at least a couple hundred people standing in line on the dock which had only intermittent partial little shelters (like a line of bus stops with no sides and very short overhangs), waiting for tenders. The squall blew in a few minutes later and pelted us with rain, wind, and ice pellets until most of us and our shopping bags were soaked. I had purchased waterproof jackets for my husband and daughters especially for this trip, and they were glad to have been wearing them. The tender tried to come in, lurched, bounced, and struggled trying several times to dock before it was finally successful. My husband was afraid that the tender was going to capsize from the rough seas, but fortunately we made it back to the ship without incident. We were two hours late leaving port here because the anchor winch malfunctioned. At the last tendered port at Punta Del Este, again we had the situation of hundreds of people waiting on the dock for tenders. This time the sun was blazing, but at least there was a canvas shade. The last tender was supposed to leave at 5 pm in this port and the ship was to sail at 6, but the tenders didn't get all the passengers back on the ship until almost 6:30, even with extra tenders rented from local vendors that were put into service shuttling passengers. I had arranged for another private tour to see the penguin rookery at Punta Tombo when we arrived at Puerto Madryn. Other passengers had asked to join me and by the time all was said and done there were 24 people traveling with me in the group. (because I had arranged the same tour as the cruise offered for $193 for only $90 per person). I tried to call the staterooms of the other passengers to inform them of a time and place where we would meet before disembarking. I wondered what was going on when I didn't get any replies to my phone messages. I later received a note on my stateroom door from one of the other passengers that said that my voicemail didn't work. I called another passenger who was also on the ninth deck and realized that her voicemail wasn't working either, so I assumed that the same problem existed on the whole ninth deck. I placed a call to guest services and they said-you guessed it-"we'll look into it". I mentioned the problem to Alexander Zeitz when I saw him later and he responded," We had a problem with that on previous voyages. They were supposed to have fixed that when we were in dry dock." Well, I guess that they didn't! And p.s. my refrigerator doesn't work either, it's about 65 degrees and my sliding door won't lock (because some broke the locking mechanism) and the wind whistles through the door! Another passenger told me that Alexander Zeitz had commented to them that there seemed to be far more passenger complaints on this trip than usual. I bet! One of the elevators had a fire in the control box and stopped between decks while loaded with passengers, several days before the end of the cruise, and was out of order until we reached Punta Del Este (obviously they needed to obtain the burned out parts to repair it). Once the cruise reached warmer latitudes, we found to our chagrin that the air conditioning in our cabin didn't work adequately. I opened the balcony door for some cool air, but frequently had to close it due to cigarette smoke wafting in from other balconies (where smoking was not allowed). New Year's Eve was interesting. Normally, the Constellation Lounge is off limits to anyone under 18 after 11 pm. The family that my older daughter spent a lot of time with on the cruise had a 17 yr old son and wanted him to be with them and their extended family in the lounge one evening. They hadn't checked ID's the previous evening and this particular night the crew decided to be stringent and kick him out. When the mother complained and got into an argument with the crew members, citing the fact that small children had been in the lounge on Christmas Eve after 11 pm, the crew member said that had been different because those youngsters were children of crew members! Again, a meeting with Alexander Zeitz ensued and a notice appeared in the daily newsletter informing everyone that parents needed to sign a waiver if they wanted their 12 to 17 year old child with them in the lounge after 11 pm on New Year's Eve. At 11:05 pm on New Year's Eve all children under 12 were kicked out of the lounge and were running around the hallways screaming that they were kicked out of the lounge. The next day a notice appeared in the newsletter admonishing parents to control their children; otherwise crew members had the authority to do so and would. On the second to last night of the cruise, I received a letter from the hotel manager informing me that I was being offered 15% discount on a future cruise as a gesture for the problems we had suffered at the beginning of the trip. I was incensed. She got an immediate hand delivered reply from me indicating that I felt that was in no way adequate reparation for what had occurred or for the poor service I'd receive on the cruise. Alexander Zeitz had told one of the other "stranded" passengers that corporate had not wanted to offer us anything at all and this was being offered as gesture from the crew. He also invited us to join him in the lounge for a drink the following night before dinner in Punta Del Este. I wasn't too keen on this idea, but it wasn't an issue because the tenders were so late in Punta Del Este that I knew that he wouldn't be back on the ship until well after dinner started. He later came to our table and offered us a complimentary bottle of wine with our dinner. Again, I don't drink, so I suggested that the other family (who had shared our ordeal in Miami) who were now dining with us choose a wine to their liking since they were wine aficionados. My daughter suggested that she and I ask for a glass of the Royal Tokay with our dessert that had been so delicious in the U.S. United States. The sommelier grudgingly agreed and we were served two glasses of dessert wine. This was a harsh, acidic wine which was more likely a Muscat, which had also been on the wine list. There was no way that this was the same wine that we were served on Christmas Eve. The sommelier became upset and insisted that it was the Royal Tokay. I should have insisted that he pour me a glass directly from the bottle, but at this point in the cruise, I was so tired of dealing with these people that I just let it ride. In the middle of this last dinner aboard we had another exciting experience. The ship hit a mud bar in the channel which we were passing through in the Rio de la Plata (we could see all the mud churn up in the wake because we were dining in directly in front of the picture windows at the stern)and did about a 40 degree tilt to one side. Fortunately, we didn't capsize or run aground but the Poseidon Adventure came to mind for a minute or two. Later in the evening, the cruise line presented the guest talent show as entertainment in the theater. My daughter was one of the finalists in the dance contest. There had been preliminary competitions in different categories throughout the cruise. It was an interesting show and I felt that it was a nice concept that apparently had been an innovation of the cruise director, Alan King. Afterward there was an appetizer and dessert buffet in the Constellation Lounge. Unfortunately for all the kids under 18, the show finished after 11 so they couldn't attend the party. There was a crème brulee bar and other marvelous artisanal desserts. It proved that the culinary team could put together quality food service if they tried. The final aggravation was the last morning of the cruise when we were transported to the hotel for the post cruise package in Buenos Aires. About 100 of us were dumped into the lobby of the Emperador Hotel, again with no Celebrity representative in sight. Everyone waited in a huge line only to be told that we couldn't check in until 3. The representative showed up after an hour or so later when most people had finally gotten their luggage stored and had already left. She was present dutifully from 9-6 each subsequent day to sell tours. When we finally did get to check-in, we were pleasantly surprised at the excellent rooms we'd received. The bottom line- South America was fascinating and we'd like to explore it in depth someday soon-on land! We met several wonderful people on the cruise with whom we hope to cultivate lasting friendships and our children had a wonderful time with their peers. Celebrity Cruise line appears to me to have serious management problems-extreme lack of communication, breaks in the chain of command, major inconsistency in enforcing regulations and procedures, maintenance of facilities and equipment so lacking that in some instances would border on negligent, and obviously bad morale among employees to engender such poor service and indifference to customers. In my opinion, the quality of service, food, lodging and amenities on the cruise weren't worth half what I paid and the incredible degree stress and aggravation they caused me at the outset degraded my enjoyment factor of what value remained to just about zero. I wasn't alone in my opinions. I encountered many other passengers in the course of the cruise who swore they'd never cruise on Celebrity again, or expressed intense disappointment that the cruise experience on Celebrity had seriously declined since previous cruises they'd taken. Read Less
Sail Date: December 2008
The December 3, 2008 sailing to Key West and Cozumel was our first cruise ever. We really had few expectations , and unfortunately few were met in return! It started out great with a nice balcony room, bigger than I had anticipated, and ... Read More
The December 3, 2008 sailing to Key West and Cozumel was our first cruise ever. We really had few expectations , and unfortunately few were met in return! It started out great with a nice balcony room, bigger than I had anticipated, and well laid out. The buffet lunch was not very good, so I was hoping dinner would be better and it was. A chilly departure was a little late, but I figured that was normal. We arrived in Key West on time and were surprised at how haphazard the docking procedure was, just a bunch of locals who showed up in street clothes with the guy in charge yelling at Infinity's crew "not to worry". We also had to dock at the Navy base, as another cruise ship was docked at the base of the downtown area of Key West (causing us to shuttle it into town instead of walk). No big deal. Having previously lived in Florida, Key West was really not the destination we were looking for, but it was on the way to Cozumel! My husband and I had fun finding the restaurant we got engaged in. The disappointment started when the captain announced technical difficulties with the navigation system causing a delay while someone came to fix it. We ended up leaving 24 hours later with Cozumel being canceled and Nassau, Bahamas being added. To say we were disappointed is an understatement. I was crushed, but insistent on making the best of it. It became apparent, as I've seen from other reviews, that the crew did not have their act together. We ran into our waiter from the SS United States (specialty restaurant , which was spectacular and well worth the extra $30 per person) and he said they had 300 new crew and the ship was "not the same since it came out of dry dock" (just previous to our cruise), making staff morale and service poor. It was obvious there were water problems on board as well. Trying to be brief, we found too many things unacceptable for a cruise ship of this nature: NO coffee, yes, NO coffee two mornings in a row! (we were told because of water pressure issues) People were walking around the buffet complaining and quite ticked off about this. Both nights we went to the martini bar they ran out of the glasses for the martini sampler. When I gave my $10 martini back to the bartender because it tasted like fruit punch, he looked at me and walked away, not even offering to try to make me a new one. Every time I got eggs they were stone cold, including room service and the buffet. We found the buffet food to be poor, but loved the Aqua Spa Cafe. We heard some complain it to be too bland, but we found it fresh, tasty and healthy for breakfast and lunch. We also found about 25 old beach towels and empty glasses on the top deck outdoor lounge area at 8am, obviously leftover from the day before. The ship was not kept very clean at all. I found it incredibly frustrating that by the end of the day 2 the Purell hand sanitizer stations were very frequently empty and it seemed I had to use 3 dispensers in the bathroom before I found one with soap. Asked for early seating, got late; asked for table for 2, got 8. I could go on more, but will stop, you get the picture. After they canceled Cozumel, morale among the passengers started to get bad, but everyone commented that it was not just because of the redirection of the cruise, but the poor service on the ship. The guest services area was rampant with complaining passengers. I heard the phrase "this in my 10th cruise and its the worst!" on more than one occasion. Someone in the elevator said "this boat sucks". When I got in the water, in the Bahamas, for a much anticipated snorkel (which was supposed to be in warm Cozumel) the frigid temperature took my breath away and caused me to curse one more time at Celebrity cruise lines. The roughly 8 year old kid in front of us almost had a panic attack it was so cold. We arrived back from our excursion to find our air conditioning broken and our room at around 80 some degrees. Things were bad until the very end, it was extremely unorganized trying to get off the boat. Our designated exit area by the theater was jammed with people (mostly older and some on the frail side) and the doors were still not open an hour into the scheduled time to get off. We found another area that was open and they allowed us off, luckily our luggage was in hand. No, it was not a very good introduction to cruising and the $120 refund (our designated amount with an outside stateroom, some got more, some less) was less than acceptable as a consolation prize. Never will I cruise Celebrity again, or recommend it to a friend. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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