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2 Helpful Votes
Sail Date: July 2016
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot ... Read More
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot from the funnel though. Dining in the Trellis was poor in the evening, tired repetitive menu very bland. Breakfast was good in both Tellis and Spa. The Oceanview cafeteria was bearable late evening otherwise it is a zoo. Entertainment was very good and thoroughly enjoyable very professional. Service was mixed throughout; cabin staff superb, restaurant waiters (wine and food) were inconsistent and often no where to be found. Bar service was generally good some bars were often under staffed. Shore excursions were enjoyable and generally well organised but on one occasion there was clearly not enough time to cover everything properly. Shore excursion prices remain a bone of contention and can only be described as seriously expensive, value for money not always obvious. The ship as whole portrayed a very tired atmosphere and often public areas and bars were bombarded with inappropriate music more often than not too loud. Martini bar with 'Garage,Rap and HipHop' is it me? Apart from the cabin and the entertainment the ship did nothing to entice me back again. Disembarkation was very easy and well controlled. Vancouver is a lovely city and well worth a visit. Cycle round Stanley Park is a great way to see a major part. Read Less
Sail Date: July 2016
Wanted to see Alaska and the Hubbard Glacier. Too much time at sea with very little to see from the deck. Felt like you were just filling time until you saw the glacier after 2 and a half days at sea. The food on the boat was excellent, ... Read More
Wanted to see Alaska and the Hubbard Glacier. Too much time at sea with very little to see from the deck. Felt like you were just filling time until you saw the glacier after 2 and a half days at sea. The food on the boat was excellent, as were all the evening shows, but this couldn't make up for the boredom experienced while the ship was at sea. If you like to be on the land during the day and cruising at night then this cruise is not for you. Cabin was very comfortable and the crew looked after us well. Drinks were expensive. The low pound didn't help I suppose. Visited Juneau and Ketchican, as well as icy point. Not a great deal to see but some good trips from these locations, such as whale watching. Most trips were quite expensive though. This was my first ever cruise and I was disappointed. Read Less
6 Helpful Votes
Sail Date: June 2016
We chose this cruise in order to see Alaska but were disappointed in the amount of time we spent on land - only 3 stops in 7days.We were 48 hours at sea before we reached our first port call. We have sailed about six times with ... Read More
We chose this cruise in order to see Alaska but were disappointed in the amount of time we spent on land - only 3 stops in 7days.We were 48 hours at sea before we reached our first port call. We have sailed about six times with Celebrity and were quite shocked by the deteriation in dress code in the evening.We did not expect to see passengers come into the "Blu Restaurant" in the evening wearing baseball caps and jogging suits.Last year we were on the Eclipse and at the formal night I felt out of place in a dinner suit - this year on the Infinity on the formal night I felt overdressed in a summer suit.Your dress code has definitely deteriorated. The entertainment programme on the Infinity was poor except for the last night of the cruise when the entertainment group did music from the shows ,which was quite good. The ship was very nice and so were the staff. Fortunately we followed our cruise with 2 days on the Rocky Mountaineer train which was fantastic. Read Less
6 Helpful Votes
Sail Date: June 2016
Last year we went on Eclipse just a Canary cruise , it suited us so we would try Infinity . a smaller tired ship on board at 1130 am good start ,had lunch in the buffet it was ok then had a look around the ship it needs an uplift . ... Read More
Last year we went on Eclipse just a Canary cruise , it suited us so we would try Infinity . a smaller tired ship on board at 1130 am good start ,had lunch in the buffet it was ok then had a look around the ship it needs an uplift . Went to check on dining plan which was booked for any time dinning we were told our agent had changed it to 830 pm not impressed first night sat on table for two next night table for six with just one other couple ,on the 4th night another couple had joined us who also sat on there own but ask for a table for of six all a bit hit and miss Menu not good same most nights Outside cabin very small with a tiny shower towels were grey bed linen pass . .Tours were not cheap but did three weather was sunny and warm after packing hat scarf gloves and lots of layers Went to the theatre 4 times very good . One evening went to the Bistro ordered a beef Panini it was over toasted had to take the meat out because I could not cut it did complain but no joy bit of a shambles waited over half an hour in the luggage hall before our cases came of the ship finding a porter (we are over 70 ) was another wait but he did get us through quick . Read Less
1 Helpful Vote
Sail Date: June 2016
The scenery was fantastic but the daytime activities on the ship were virtually non existent. Certainly not to our British taste. Gym was good and free, but Zumba was at an extra charge! Dining room (Trellis) was claustrophobic as the ... Read More
The scenery was fantastic but the daytime activities on the ship were virtually non existent. Certainly not to our British taste. Gym was good and free, but Zumba was at an extra charge! Dining room (Trellis) was claustrophobic as the tables were so close together. Food was good but not outstanding. Drinks are very, very expensive! $5 plus tax for a bottle of water - more expensive than fuel for your car. Cabin was very good. I didn't like the fact that unless you were Aqua class, there was no roof over the swimming pool when the weather was inclement. A bad fault as although the water was heated, who on earth wants to get out of a warm pool into the cold - certainly not me. For me, it was not my ideal cruise (except for the fantastic scenery), not enough to do on a sea day. We don't all like just sitting around. Read Less
12 Helpful Votes
Sail Date: May 2016
We joined the cruise in Vancouver having spend 3 nights there before departure. Being the first cruise we had ever been on we was disappointed at the length of time we had to queue to complete the check in, which in total was over 2 ... Read More
We joined the cruise in Vancouver having spend 3 nights there before departure. Being the first cruise we had ever been on we was disappointed at the length of time we had to queue to complete the check in, which in total was over 2 hours. This could easily be speeded up by giving guests a check in slot. This was a painfully slow start to the cruise. We had chosen celebrity select dining and on the first night we had to queue to be seated for dinner. Thereafter we booked a table for specific times but on several nights still had to queue to be seated. Breakfast at a shared table took almost an hour to complete. We tries the cafe on the 10th deck after this but it was often difficult to find somewhere to sit. Having said this the food was of very good quality and the choice was good. The staff were without exception excellent, courteous, helpful, friendly and efficient.We could not fault any of them. They get 10/10. The entertainment was very good with good variety each night and the talks during the day were well presented and informative. The facilities on board were generally very good but there was a general feeling that the ship was too crowded and trying to find a seat in the coffee lounge at peak times was usually very difficult. The inside cabin we had was fairly cramped and the air conditioning stopped working one night and the next day leading to a hot and sleepless night. There was a good selection of shore excursions but with only 3 ports of call it was disappointing that the stop at Ketchican was disrupted when the ship collided with the docking pier, delaying going ashore by over 2 hours. Overall the sailing time was too long and the port time too short for us. Would we go again? Not on this cruise. Read Less
8 Helpful Votes
Sail Date: May 2016
Celebrity had been recommended by friends who had cruised in the Medeterranean. Particularly recommended the meals. We wereI was very disappointed in our dinning experience. The food in the Trellis restaurant was poor,as other UK ... Read More
Celebrity had been recommended by friends who had cruised in the Medeterranean. Particularly recommended the meals. We wereI was very disappointed in our dinning experience. The food in the Trellis restaurant was poor,as other UK cruiser ,said like school lunches. Is the only way Celebrity can serve mash potato ,by pacing dollops on the plate served with an ice cream scoop, baked Alaska dessert was more like cheap artic roll ,if you were a 70's child and remember his ice cream block. Gave up even trying the Trellis Restaurant and did not wish to pay more to experiment with the other restaurants which you had to pay for. Fortunately the buffet restaurant did have several stations which cooked the food while you waited.a particularly good hot plate station where you choose your meat and fish . The saving graces for the ship was the good layout and the spa area, with covered hot pool and hot tubs. Entertainment was ok. Fortunately the scenery made up for it all together with the commentaries in the constellation lounge. Glad we had upgraded to an oceanview otherwise the cruise would have been a disappointment. Regarding the last shore day. Hitting the dock and damaging the ship made many customers nervous, then annoyed as we were not told clearly in the long wait to finally go a shore. Thank you for the refund of 300$ dollars, was this really enough to cover our last shore day which was spoilt? Read Less
14 Helpful Votes
Sail Date: May 2016
This was the second stage of our B2B cruises of the Pacific coast and Alaska. This was a bit of a disappointment bearing in mind we were now in the Royal Suite as oppose to the Concierge class we had in the first stage. First of all ... Read More
This was the second stage of our B2B cruises of the Pacific coast and Alaska. This was a bit of a disappointment bearing in mind we were now in the Royal Suite as oppose to the Concierge class we had in the first stage. First of all embarkation was a farce. We left the ship early and when we got our new passes we were told to got to desk 7 & 8 at US Immigration to avoid the queues. When we got back terminal staff would have none of this and made us queue for over an hour. The suite was nice and large with bath and shower (which was temperamental at best. The butler service was not much to write about. They did deliver afternoon tea and sandwiches but due to the port times we were never there to benefit from this. The Luminae restaurant was fine at first but then we realised the menu was not that inspiring and tended to use the Trellis menu instead. Whilst the waiter service was good they were constantly asking you how the food was. To us this was overly intrusive. Production shows were good but the guest acts remained mediocre at best. Cruise director and staff were friendly and approachable. Shore trips were another matter - two out of three were cancelled. There was a delay in docking at Icy Strait for about an hour. As a result our tour left without us. Not sure what honey did as we were the only ship in port. The excuse was that this was the ships first call at the new terminal and they needed to configure the gangways. This would have been acceptable had it not been for the fact that the Millenium left immediately before us. This was the exact same class of ship. Do they not talk to each other? Our expectations were high especially after the first cruise but sadly these were not met on the second cruise. Read Less
3 Helpful Votes
Sail Date: May 2016
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado ... Read More
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado island, Gastown, Old Town, and would really recommend staying here as there is so much to do and see. Embarkation went smoothly and by 1:00 we were in our room. 8122. Very nice room with adequate balcony. Dinner this night was good and entertainment good too, Celebrity singers and dancers, which were very talented. Santa Barbara was our first port, which was a tender. Everything was run smoothly and we had a very enjoyable day just walking around this pretty little city. Volunteers right at the port were very helpful. Next stop was Monterey, where we rented a car with the couple we travelled with and took in Big Sur and Carmel for lunch. A must see. That night the dinner choices were not great and what we ended up with were the regular choices that are there nightly. Just average dinner. But our waiter happened to be the best waiter we have ever had for a cruise, and we have been on 40+. The show that night was fantastic, a young duo, male and female, 5 o'clock Somewhere, We, along with a good many people, followed and became "groupies" throughout the cruise. Unfortunately, the other venues were not very conducive to large groups of people which made it hard to listen and enjoy them. Next stop San Francisco for two nights. We've been here a few times and had met a friend, so just enjoyed walking around city both days and eating our way through. Finally a day at sea. Again, disappointing as there really isn't much going on so we decided to brave the outside and watch a movie upstairs on the top deck which was newly renovated. Nobody was around to order a drink or adjust volume on big screen that we couldn't here. So downstairs to customer service. We were told they were so sorry but movie can be watched in conference room. We made our way there and proceeded to sit on very uncomfortable conference room chairs so we decided to forgo this idea as well. After going back to customer service and inquiring why movie is not in theater on sea day when nothing else is going on was told entertainers were practicing and there was a talk about excursions (making money). More important! Astoria next stop. Not much doing here. Walk out to Pier 39 to view sea lions. Another day at sea and not much going on. Seattle next stop. Did our own thing with other couple. Chihuly Gardens which is not to be missed and Underground tour of Seattle. Interesting. Nanaimo, B.C. Next stop. Volunteers out helping visitors at port . Quaint little town, walking by water and into town. Lots of shops and eateries. Free shuttles back to ship. Victoria last day before the end. Great walking and exploring. We had been here before and enjoyed Butchart Gardens and what is now Fairmont Hotel. Took in shopping, Chinatown, etc and walk around houseboats near port. Very enjoyable. Disembarkation was easy. Stayed in Vancouver 3 additional nights. Overall, ship had good entertainment, but food was really lacking. Thank God for our waiter who made the most of a bad situation. The only decent meals were the first and second to last. Lunch buffet was equally bad. Will think long and hard before a return cruise on Celebrity. Read Less
1 Helpful Vote
Sail Date: May 2016
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the ... Read More
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the food. we were not happy with the ding room food either. there were 3 or 4 nights the food was good, but not on the other 7 or 8 nights. when we complained to the head waiter he suggested that if we want a better meal we should choose the upgraded restaurants (at $39.00 each). the interior of the ship was clean & nice looking, but the outside was dirty looking & rusty. the shows were very good, but again, we were dissatisfied with the amount of entertainment provided. there was one show per night--that's it! after 10pm there was nothing to do except gamble. this cruise was a pacific coastal route. where the weather is somewhat cool. knowing this, you would think that the cruise line would have provided more chairs in the enclosed pool area. whenever we were on the ship this enclosed pool area was completely full. there were never enough chairs. i think it would have made sense to try to accomedate as many as possible into this area. the service was good all over the ship. we had a fantastic waiter named sergio in the main dining room. he made every meal a pleasure. Read Less
5 Helpful Votes
Sail Date: May 2016
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on ... Read More
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on an M class ship. Well placed for an Oceanview. Bistro on 5 needs a remake or make it free. We saw no more than 5 people in there at a time and mostly at dinner. Get real Celebrity! People aren't paying $10 for lunch!! Shows were OK. What really shines on the Infinty is the crew. All nice and attentive. Our MDR waiter was an absolute blast! The assistant was awesome too. Even our coffee shop guy was good, as well as the Martini server. Embarkation was smooth, but we were select so the special line was nice. We are now Elite, so next review we will tell more. We usually cruise in Concierge class, but this time was OpenView. It wasn't much different, just no balcony, but a huge window instead. I look forward to our Solstice cruise in May from Hawaii to Vancouver. Never been on the S classed ships. Read Less
1 Helpful Vote
Sail Date: March 2016
They do a nice job overall but profits seem to get in the way. The food is good and serving staff are great There are little to no freebies here. Many up charges. One alternate restaurant, Tuscan Grill even has an uncharge on ... Read More
They do a nice job overall but profits seem to get in the way. The food is good and serving staff are great There are little to no freebies here. Many up charges. One alternate restaurant, Tuscan Grill even has an uncharge on their uncharge...you pay $45 per person to get in, then two of the steaks are an additional charge!!! Unbelievable. There is a coffee type cafe that offers crepes and salad type fare and they want an additional charge per person to eat there. I understand the exclusive alternate restaurants having a surcharge...but a cafe??? No wonder there was never anyone there except crew members. But the Qsine alternate was totally either the charge. Fun and different. There was an episode in poor crowd control at a morning shore excursion. Seems everyone came at once and people were lining up to get group stickers in the Celebrity Theater and spilling out into the hallway which was in front of the elevators so people trying to get out had to push through the line. At the same time people tried to cut in line by going around through the shops which made the people that had been standing in line mad as the had been waiting for some time. A couple of passengers got into an argument with the line cutters taking pictures of the man enforcing the proper line. God knows what they planned to do with this poor guy's picture!! Probably in some disparaging web site when he was the one in the right. A bad scene that have been avoided by having crew control the lines. It shouldn't have been the passenger who had to try to control the lines. We chose this trip as it went where we wanted to go and Celebrity got us there. Ok. Read Less
7 Helpful Votes
Sail Date: March 2016
Sailed on the Celebrity Infinity from Miami on 27th March with friends , destination San Diego via the Panama Canal. Flew direct from Heathrow the day before, overnighting at the Miami Airport Marriott. Everything went smoothly and ... Read More
Sailed on the Celebrity Infinity from Miami on 27th March with friends , destination San Diego via the Panama Canal. Flew direct from Heathrow the day before, overnighting at the Miami Airport Marriott. Everything went smoothly and we were due to transfer to the ship at noon, when we received an email saying they had some problems with a stomach virus on the previous cruise, which had affected both passengers and crew, and the ship was undergoing an inspection and cleaning which would mean a delay. However after 2 hours we were transferred and embarkation occurred without a hitch. We had a balcony cabin (6041) on deck 6 which was clean and spacious although the balcony rails were in a poor state, and there was rust evident on the paintwork, but it was clean. The stateroom was kept clean and tidy by our steward who we actually never met. We dined in the Trellis Restaurant on Select Dining, and rarely had the same table or waiters. Having sailed with Celebrity previously on Equinox and Eclipse, we found the food quality and choice to be very average compared to our previous experiences. This was also the case in the Oceanview Café, where we had breakfast and lunch. The ship itself looked its age of 15 years, although we were told it had a major re-fit in November 2015. We spoke to several people, mainly from the U.S, who thought the same as us that this ship did not reflect the normal quality of the Celebrity brand, which was very disappointing. There was some construction work taking place on Deck 11, which meant that the sports court was closed, and some access to this deck on the starboard side. Our friends had recently cruised on the Millenium, which is the same type of vessel, and said that the Infinity was nowhere near that standard. Entertainment wise the quality of the shows on board were again very average, and not to the standard we had previously experienced. We had never before walked on during any shows (during the last 15 cruises), but found ourselves walking out on 2 of these. I do need to say a word about the Cruise Director Eddy, who was very funny and did a good job. We were also disappointed to find there were no pool deck functions in the evening during the cruise, even though the weather was superb throughout. We did venture up to the Constellation Lounge for a dance one evening and found only 6 other people there. The itinerary was superb which is why we went, and the Canal crossing was the undoubted highlight. Cartagena :- We made a mistake here, and bought our hop-on, hop-off bus tickets before we left, on line. Although the buses do run from the dockside, this is for clients who buy their tickets from Celebrity. We had to take a taxi ride to the centre (20 mins) to pick up the bus…my mistake. We should have just taken the taxi into town and walked around the centre as the bus tour wasn’t that great. Nice place though, although you will be pestered by street sellers (as you are everywhere except Mexico). Colon, Panama :- You are discouraged from walking outside of the port, except for the Duty free shopping area, which is huge and has armed security guards present. We took the excursion to view the Gatun Locks and the new extension, which was well worth the money and gave some great insight in the workings of the canal. Panama Canal Transit :- This was a unique experience and the highlight of the trip. It does mean an early 6.30 am start, but its well worth getting up early to view the transit through the Gatun locks, and the journey through them to Gatun Lake, 85 feet above sea level. You also get a commentary from the bridge throughout which adds to the enjoyment. The full transit takes all day and we were through by about 5pm. Puntarenas, Costa Rica :- We decided to take the all day tour which involved an aerial tramway ride through the rainforest canopy, followed by lunch then a 2 hour river trip to view the wildlife including crocodiles. The lunch consisting of local dishes and please be assured that it’s perfectly safe to eat, although you are advised to eat only cooked food if you eat out independently. This excursion was superb and worth every penny. Puerto Quetzal, Guatemala :- This is just a port therefore and excursion is advisable. Again people are advised that if eating independently, to only eat cooked food. We took an all day excursion to La Antigua the ancient capital via a coffee plantation. The plantation was very interesting and we sampled the coffee produced which was superb. La Antigua is a wonderful place full of history, and we were taken to a lovely rustic hotel where we had another superb lunch. You also get some wonderful views of the volcanoes on the one hour drive. Again this excursion was great value for money. Puerto Vallarta, Mexico :- Nice Mexican holiday resort, but you will need to take a $5 taxi ride each way (take the white cabs) to the centre. Cabo San Lucas :- This is a beautiful resort, and involves a tender ride to shore. The resort is quite up market with a beautiful beach. We just wandered through the town and went on the beach. San Diego :- A big spoiler for us was the US immigration system. You have to clear this on board before debarkation and are given an appointment time. Ours was 7.30am and we arrived at 7.15 to find the most horrendous queue ever, eventually having our interview with them at 8.35…missing breakfast which closed at 8.30. My advice to any non US citizens would be to ignore your appointment time and have breakfast first. We were then taken to the Embassy Suites where we checked in as we decided to stay an extra day before our direct flight home. San Diego is a wonderful place and we wished we had booked more days there. We took the trolley bus tour., which is about $16 each, but is worth it (tickets from the tourist information office by the USS Midway). Summary :- Sadly this ship does not accurately represent the Celebrity brand, as it needs some TLC. Food and Entertainment was average and again not reflective of the quality of other Celebrity ships. Levels of staff service were not up to the standard either (we later learnt that many of the staff we at the end of their contract and were either going home in San Diego, or on the ships return to Miami. The cabins though are spacious and well kept…our balcony rail was replaced during the cruise although we didn’t complain re this. There were also no signs of the dreaded stomach bug on this trip. Overall we did enjoy the cruise as the itinerary lived up to its promise and was outstanding, with flights, hotels etc, organised by Celebrity working well. Overall rating : - 3 out of 5 Read Less
14 Helpful Votes
Sail Date: February 2016
We had a wonderful trip and would recommend it to anyone interested in doing the 'Horn'. Next time though we want to spend more time in Buenos Aires - just a great city. This trip was on our bucket list, and so we booked it ... Read More
We had a wonderful trip and would recommend it to anyone interested in doing the 'Horn'. Next time though we want to spend more time in Buenos Aires - just a great city. This trip was on our bucket list, and so we booked it well in advance. Big mistake. Ninety days before sailing the prices dropped in nearly half! Our travel agent tried to get us an upgrade, but Celebrity did nor concur. So we cancelled the entire trip, paid the penalty and rebooked at the lower price. Got a better cabin, tips prepaid and still ended up getting $200 cash back.Lesson learned:Never, never ever book more than 90 days in advance!! The ship was a mixed bag: The Infinity is very old and it shows. A lot of rust, make shift fixes and wear and tear issues in the cabin.Most annoying though was the poor state of the plumbing throughout the ship. The water temperature in the shower oscillated from scolding to freezing - averaging out to a comfy 38F. The food on the other hand was above average. The meats were much better than what we've seen on other recent cruises, and absolutely spectacular was the french onion soup which was available every day. I would go on this ship again just because of the food...! Entertainment was average, and the enrichment presentations were ok. Unfortunately though the narration in Antarctica was mediocre. The PA system was marginal and sometimes not even available in the cabin. We did not buy any shore excursions offered by Celebrity because they were just too expensive. Fortunately, there were ample lower cost venues available on shore to see the exactly same sights. Finally one more comment about the ports if Buenos Aires and Montevideo: Great cities to visit. We heard of all the horror stories about rip offs, taxi cheats, counterfeit money, etc. and were very concerned. Found out it was all mostly hype. We felt as safe as walking in NYC. People were very friendly and helpful. Read Less
10 Helpful Votes
Sail Date: January 2016
This cruise could have been great but that was made impossible by the lack of security and chaos at embarkation and disembarkation in Buenos Aires. When we arrived at the terminal in BA we found a very long line created by one (only) ... Read More
This cruise could have been great but that was made impossible by the lack of security and chaos at embarkation and disembarkation in Buenos Aires. When we arrived at the terminal in BA we found a very long line created by one (only) cruise employee whose job it was to check for celebrity luggage tags. By so doing, the cruise employee created the chaos for many of those who already had celebrity luggage tags but were held up unnecessarily for way too long in line just to be told to proceed to enter the terminal. In addition, there was NO direction as to how or where to enter the terminal and how to proceed once inside. We had to ask people on line whether this was a line for celebrity or not until we located the correct line. It was way to crowded with too many people in small areas. If there were signs for Celebrity they were way to difficult to locate and there was only a handful of celebrity employees who were difficult to identify. There were multiple cruise lines embarking at the same time through a single small Terminal entrance with no signage and no one to provide direction to the passengers.. The whole embarkation felt disorganized, insecure and unsafe and caused a good deal of unnecessary stress and anxiety and was a time waster. In addition, after long lines and check-in, all passengers had to take a bus to the ship which only added further to the chaos. Yes, the embarkation was a disaster but was only exceeded by greater chaos on the last day back at the terminal to find that many passenger's luggage was missing. We could not understand how luggage could be lost when the luggage area was just yards away from the ship. I lost my luggage as did many other passengers and it was never to be found. I have been on over 30 cruises and never felt so insecure and unsafe as I did at the terminals in BA and Rio which were located in dangerous parts of the city. The luggage location was so close to the street where hundreds of people where boarding taxi's and so-called porters were entering and exiting the baggage area without supervision and there was no staff supervising or securing the luggage area. The only cruise official/officer to be found was the person who helped people fill out lost luggage forms and there were many forms I saw on his clipboard. We were scheduled to get off the ship late since we had no connections that day. This was a frightening experience. No one could explain how so much luggage could be missing with the ship right at your feet. Because of this ship's proximity to the luggage area I had to wonder about the ship's security and whether their employees were vetted properly. I would recommend that if you take this itinerary which included 2 days in BA and 3 days in Rio for the Carnaval that you keep your luggage with you for disembarkation rather than putting your luggage out at night only to find you had lost it the next day. Celebrity will only cover your lost luggage up to $300 and only if you have receipts. Trip insurance will only give you up to $1500 (minus the amount received from Celebrity). I do not know whether receipts are required for trip insurance. I have not gotten any money back yet from Celebrity or from Transamerica known as LeisureCare or CruiseCare but I will update this post when I do. In Rio at the Terminal and at the Carnaval there was also chaos and danger. I took 3 tours in Rio including Sugarloaf, The Redeemer and the Carnaval. The tour bus drivers did not know how to return to the terminal and got lost and as a result it took an extra hour or so just to figure out how to get back to the ship. The ship representatives would say that the routes were changed because of local parades during carnival. It was our belief that if was just too complicated for the drivers to return because there was a lot of construction at the Terminal. In addition, there was a long walk at dusk or in darkness required to get to the ship unless you waited longer to use the shuttle service which did not take you right to the ship so a walk was required nonetheless. The terminal is located in what we were told was one of the poorest areas in BA and when it was dark there was no direction on the path to the ship. It was either follow others or trial and error. We purchased Carnaval tickets in the Grandstand Section 9 where the ship passengers who purchased their tickets from the ships tour were located. The Grandstand is very dangerous because there is no isles on which to walk to get to the exits and there are people sitting immediately and we mean immediately in front, behind and to your sides at all times. You have to see this to believe it. You are boxed in by others. If there was an emergency your life would be in jeopardy just because of the overcapacity, the nature of the seating and the lack of access to exits. You literally have to walk over many people to get to your seat and there are sweaty vendors who walk over and on you just to get soda and ice cream to you and others to retrieve payment. It is very easy to lose your balance because there was one exit that was above you and you were concerned not to step on someone else to leave. This was a disaster waiting for an opportunity to happen. None on the Carnaval Tour was allowed to leave the Tour until two "schools" had paraded which meant we had to remain at the Grandstand from about 7:30 to 12:30AM. We were not told ahead of time we were committed to 5 hours in the Grandstand. The only way to get back to the before then was to leave the tour and take a taxi at a time when there were hundreds of people in the streets. When we stood up to leave we had to walk up on the seats of other people. I have described this in great detail so that anyone who takes this cruise itinerary has been warned. If you enjoy green vegetables like broccoli, spinach and kale you won't find it on this cruise.The showers in the locker rooms at the spa had no hot water. Other than the above the cruise was great! Read Less
7 Helpful Votes
Sail Date: January 2016
The cruise was fine in general. But it was lack of activity on board. Cruise Director Sara was excellent, but she needed a team of helpers. Performances of dancers, singers and especially acrobats were excellent. Lecturers on board ... Read More
The cruise was fine in general. But it was lack of activity on board. Cruise Director Sara was excellent, but she needed a team of helpers. Performances of dancers, singers and especially acrobats were excellent. Lecturers on board were mediocre in comparison with my previous cruises. They could not hold the topic of lectures and did some mistakes. Men sauna was in bad conditions. Window's frame inside the sauna was partially detached, maintenance of the place was really bad. There were no soap and shampoo in the dispensers in all three showers several times for several hours. I am really worried about safety of the sauna. I reported about window frame to an officer who was inspecting the sauna, but it took more then 24 hours to fix the problem. Actually the problem was fixed after I said to the same officer that I had taken pictures of detached fragments of the frame. Smoking area every evening and every night was just disgusting and filthy. Nobody looked after this area. Dirty glasses, mugs, ash trays, and tables covered with ash and stains were typical. Staff and crew members in some cases just ignored the passengers and their needs. Embarkation took terribly long and was very bad organized. Food was good and diverse enough. I was satisfied with excellent services in dinning rooms. However I had a bad experience in Quisine restaurant. The service provided by a waiter from Serbia (he did not have a tag with name and did not introduce himself) was totally unprofessional. He did not remember anything, I spent about 2 hours waiting at the table and 30 minutes eating. Service in Ocean view cafe was pretty good, but in many cases all coffee urns were empty at the same time. However maybe it was even for better, because coffee was just horrible. The ports were very interesting, the tours were exciting and impressive. This part of the cruise was excellent. In comparison with my previous cruise with Celebrity Infinity (December 2014, Panama Canal) this cruise was much worse. It seems the ship and it's maintenance are falling down. It was pity to see. Read Less
13 Helpful Votes
Sail Date: January 2016
Celebrity Infinity is not looking its best. Rust stains all over the exterior don't make for a good first impression. The inside is very dated, clean but certainly not glamorous or chic. The dining in the Trellis restaurant was ... Read More
Celebrity Infinity is not looking its best. Rust stains all over the exterior don't make for a good first impression. The inside is very dated, clean but certainly not glamorous or chic. The dining in the Trellis restaurant was very good and the service excellent. The speciality restaurants are a waste of time and money - Qsine very gimmicky and the only dish the Tuscan Grill restaurant excells in is the very good steak, which really has nothing to do with Italian cuisine. What is also impossible is to find a quiet spot to read (except for the very small library) - whereever you go there is music blasting all the time. I really can do without a plaintive folk singer in the coffe bar, DJ in the Martini bar etc. What Celebrity get right is the personnel - very good service throughout. A special mention to Ildy, the concierge who made every effort and more to help , in this case to locate a lost suitcase. Activities on board were few and not interesting, but what irked us most is that Celebrity sells itself as a premium cruise line and it is everything but. No more formal nights and on the so called "chic" nights you see polo shirts sitting next to passengers who made a real effort wearing black tie. This is certainly not a "luxury vacation experience" although you pay the price of one. Read Less
2 Helpful Votes
Sail Date: December 2015
We are a fan of Celebrity Cruises and we were looking forward to our Panama canal to Valparaiso, Chile. 15 day cruise. Honestly we were very dissppointed, this cruise on our estimate was nothing like our previous cruises on Celebrity. ... Read More
We are a fan of Celebrity Cruises and we were looking forward to our Panama canal to Valparaiso, Chile. 15 day cruise. Honestly we were very dissppointed, this cruise on our estimate was nothing like our previous cruises on Celebrity. We had been on the Millenium a few years ago and really enjoyed it, but the Infinity even it had gone through a refurbishment was not up to par, on some sections of the ship we noticed a very strong sewage smell. The food on MDR was not bad but nothing to brag about, we did enjoyed the expirience on Qsine, but were disappointed with Tuscan Grill. The check in was quick and easy but when we went up to the buffet it was a mad house, the ship was being deep clean do to an outbrake of the novavirus and people after they had eaten stayed seated and there was not a place to seat and have lunch, the situation was not handle properly by the cruise line. The staff was great, from our cabin attendant to the waiting staff on all the restaurants. Entertainment was not bad and enjoyed the lectures offered. The Panama Canal crossing is a very nice expirience and we had a wonderful time. Read Less
8 Helpful Votes
Sail Date: December 2015
I agree with the previous critics that Celebrity is declining and mostly in its daily operation. The entertainment was first class and activities were fine, except for the one magician and scheduling of the enrichment talks. My main ... Read More
I agree with the previous critics that Celebrity is declining and mostly in its daily operation. The entertainment was first class and activities were fine, except for the one magician and scheduling of the enrichment talks. My main purpose of the trip was to go through the Panama Canal and learn as much as possible about it from the Panama Canal Lecturer. The first lecture was given by Dr. Dave and was very informative and intellectual. We were told that the second lecture was going to take place on the following day, instead a biologist was scheduled with the subject of glaciers( in the Caribbean?). Whoever was in charge of scheduling must not be knowledgeable of the Panama Canal. The theater was packed at the first lecture, so obviously that was an indication of the interest in the Panama Canal. There was one more lecture much later and days after passing the canal. At my dinner table accompanied by a European couple, a Chilean couple, and an American couple, all shared our disappointments with the schedule. The reason for our cruise was to specifically got through the canal and learn as much as we could from an expert. Instead, we heard the biologist spend half an hour telling us about himself and his wife which could have been related in five minutes. In addition, I was not expecting to hear about the planet Mars (what a joke it was). On the day of the transit, I got up at 6:00 am and secured myself a seat in the Constellation room for the best view, and was told that I could hear the narration from the bridge. Once Dr. Dave started to narrate, it was enjoyable as he explained in details what we were viewing and its history. However, shortly afterwards, the biologist appeared with his sick wife and was talking on the speaker in the Constellation room over the narrator from the bridge. Everyone was talking loud, people were shushing each other and complaints were made by people sitting by the windows trying to hear Dr. Dave. Again, whoever thought of this idea and planned it, was obviously inexperienced or (Je ne sais pas). Couldn't the biologist just find another opportunity to tell us about how corporate flew him back to Miami for a special recording session instead of spending 15 minutes talking about himself while the narration is going on simultaneously? There were two other speakers, Mickey who was very professional, and an astronomer who was interesting. The food, most of it was good except for the seafood. I was excited and recommended the Salmon Confit to my group, from the Top Chef menu, which ended up to be the worst choice. It was fishy and nothing like I have had in the past. The cruise director was intelligent and perfect for this transit since there were many Spanish speakers on board. My only observation was the fact this was the first time on any cruise ship that I noticed the assistant Luici was not allowed on stage. It was quite obvious that she wanted all the credit for herself. The shore trips were very good and well run. Read Less
1 Helpful Vote
Sail Date: December 2015
I agree with the previous critics that Celebrity is declining and mostly in its daily operation. The entertainment was first class and activities were fine, except for the one magician and scheduling of the enrichment talks. My main ... Read More
I agree with the previous critics that Celebrity is declining and mostly in its daily operation. The entertainment was first class and activities were fine, except for the one magician and scheduling of the enrichment talks. My main purpose of the trip was to go through the Panama Canal and learn as much as possible about it from the Panama Canal Lecturer. The first lecture was given by Dr. Dave and was very informative and intellectual. We were told that the second lecture was going to take place on the following day, instead a biologist was scheduled with the subject of glaciers( in the Caribbean?). Whoever was in charge of scheduling must not be knowledgeable of the Panama Canal. The theater was packed at the first lecture, so obviously that was an indication of the interest in the Panama Canal. There was one more lecture much later and days after passing the canal. At my dinner table accompanied by a European couple, a Chilean couple, and an American couple, all shared our disappointments with the schedule. The reason for our cruise was to specifically got through the canal and learn as much as we could from an expert. Instead, we heard the biologist spend half an hour telling us about himself and his wife which could have been related in five minutes. In addition, I was not expecting to hear about the planet Mars (what a joke it was). On the day of the transit, I got up at 6:00 am and secured myself a seat in the Constellation room for the best view, and was told that I could hear the narration from the bridge. Once Dr. Dave started to narrate, it was enjoyable as he explained in details what we were viewing and its history. However, shortly afterwards, the biologist appeared with his sick wife and was talking on the speaker in the Constellation room over the narrator from the bridge. Everyone was talking loud, people were shushing each other and complaints were made by people sitting by the windows trying to hear Dr. Dave. Again, whoever thought of this idea and planned it, was obviously inexperienced or (Je ne sais pas). Couldn't the biologist just find another opportunity to tell us about how corporate flew him back to Miami for a special recording session instead of spending 15 minutes talking about himself while the narration is going on simultaneously? There were two other speakers, Mickey who was very professional, and an astronomer who was interesting. The food, most of it was good except for the seafood. I was excited and recommended the Salmon Confit to my group, from the Top Chef menu, which ended up to be the worst choice. It was fishy and nothing like I have had in the past. The cruise director was intelligent and perfect for this transit since there were many Spanish speakers on board. My only observation was the fact this was the first time on any cruise ship that I noticed the assistant Luici was not allowed on stage. It was quite obvious that she wanted all the credit for herself. The shore trips were very good and well run. Read Less
7 Helpful Votes
Sail Date: November 2015
Let me start by saying that my partner and I have been on many Celebrity cruises, at least 6 and we have always had great experiences. In fact, we are quite loyal to Celebrity. This cruise was an exception and I can only chalk it up to ... Read More
Let me start by saying that my partner and I have been on many Celebrity cruises, at least 6 and we have always had great experiences. In fact, we are quite loyal to Celebrity. This cruise was an exception and I can only chalk it up to leaving dry dock too soon. Many areas were not finished or still under construction. The new top deck movie theatre/bar area was not even close to being finished, but I don't think it was intended to be. Only the movie screen was installed. Tuscan Grill was not finished when the ship left, but did open during the cruise. Service was almost non-existent the first day of the cruise. I assume the staff was finishing other projects. I was difficult to even get a drink. The bars weren't stocked yet. And, we had the first bad meal even in Quisine the first night of the cruise. I think it was the server. The table of pretty women at the next table with same server seemed to get great service. The food was not hot and it took forever between courses. We finally gave up and left, still hungry, because it was so exasperating. We thought we would try the new Tuscan Grill the second evening since the daily program said it would be opening night. We tried to make a reservation. They took our "reservation" at the concierge desk and said they would call back to confirm, but they never did. When we called them, they said the restaurant wasn't going to open yet. When the concierge later found out about our problems in Quisine the first night, miraculously the Tuscan Grill was now open and they did comp our meal. We ate at the new Tuscan Grill twice and both times were excellent. They have a slightly revamped menu with some nice new options. The restaurant itself is beautiful. I had endless problems with key card, new computers or something. I got either locked out of the cabin or could not charge on at least 5 separate occasions and had to have the card either reprogramed or issued a new one. In all fairness, they were very nice about the whole problem. By day three, things were pretty much back to normal and the service had improved immensely. One change that was made which I think is big mistake, they took out half the lounge chairs in the Solarium and put in tables for people to eat at the Aqua Spa Café. There were never enough lounge chairs in the solarium and by half way through the cruise, people would come down at 8 am to grab a chair in the solarium making the situation even worse. We always choose the Aqua Class option. The food in Blu is very good to excellent. We had cabin 1130 which over looks the Oceanview bar. The cabin was a standard Aqua class cabin with a very large balcony. The only drawback was the lack of privacy with bar directly below. We did see a few shows. The Celebrity singers and dancers on this ship were terrible. Close to half the audience left less than half way through the show we attended. The other performers were better. We are going to continue with Celebrity. In fact, we have a cruise scheduled in February on the Reflection. I am just going to make sure that I never take first cruise out of dry dock again. I'll wait until the shake down is complete. Read Less
4 Helpful Votes
Sail Date: November 2015
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the ... Read More
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the door of our cabin started creaking. It became quite annoying, much like a dripping faucet would annoy a person. It is really in need of a major over haul, but I doubt if Celebrity will spend the money to bring it back up to its former glory. The cruise was through the Panama Canal and it was an amazing cruise. If I were to rate the cruise and not the ship I would give it a 5, but when you add the ship in it brings it down to a 3. We met many first time Celebrity cruisers and the majority of them were disappointed with the ship and said " no more Celebrity cruises". Here is the bottom line on the ship and the Panama Canal cruise. If you have read the reviews regarding the Infinity and the condition of the ship and are not expecting a ship that is crisp and new and are looking forward to going through the canal and spending time in the ports of call, then I think you will have a great time and will enjoy the cruise. They are expanding the canal to allow larger ships through, with completion of the project scheduled for sometime in 2017. Then maybe the larger newer Celebrity ships will be making this cruise, until then it is the Infinity. Knowing what we know now regarding the ship, if we had it to do over again we would still go on the cruise. We were in Aqua class and ate in breakfast and dinner in BLU most of the time. The food was pretty good but not outstanding. It seemed like toward the end of the cruise the quality of the food went down hill in both BLU and the buffet, I might also add the food in the buffet did not seem as good as the food in the buffets on other Celebrity ships we have cruised on. The staff in Blu and the main dining room where we ate lunch were exceptional. They were friendly and bent over backwards to meet your needs. I would give them all a 5. We usually ate dinner around 6:30 and then went to the 9:00 show. Most shows were decent and entertaining but not outstanding. Over all the entertainment on ship was just so so. There was an outbreak of Norovirus on the ship and as the cruise progressed more and more sanitary restrictions were set up. Anytime you went anywhere on ship you had to use hand sanitizer. Toward the end of the cruise you could not even get your own food in the buffet. The servers had to give it to you. They also removed all throw pillows and items in the rooms that could not be washed. All glasses were removed and replaced with paper cups. I think the virus was more prevalent than they let on. One of the stewards mentioned the last 2 cruises had the virus. Luckily we did not get sick. We continually washed our hands and tried to keep them off items in public areas as much as possible. The one thing that they did not tell us and did cause many couples an extra expense in flight changes is to not book you flights until after 12:00 noon. They would not allow anyone off the ship until 9:00 a.m. and highly encouraged us not to take our own luggage off. We had a 12:30 flight and did not get off the ship until 9:20 and had to wait for our luggage to be taken off the ship. By the time we had our luggage it was 10:00. Luckily the airport in San Diego is only a couple of miles from the port. We caught a cab and it was only a 10 minute ride at a cost of $15.00 including tip. We did make our flight. Read Less
4 Helpful Votes
Sail Date: November 2015
We have enjoyed cruises on the larger Celebrity ships and decided to do the Panama Canal cruise on the Infinity. The ship had just came out of retrofit, and should not have all the little issue that we experienced. The first issue was a ... Read More
We have enjoyed cruises on the larger Celebrity ships and decided to do the Panama Canal cruise on the Infinity. The ship had just came out of retrofit, and should not have all the little issue that we experienced. The first issue was a bottle of red wine that had broken during putting luggage onboard and soaked my wife's formal dress. Cabin attendant was unhelpful until we spoke to the Customer Service Manager. He was very nice and credited our account for the dress after the stain could not be removed. Missing cabin attendant, aloof waiters in the dining room and plugged bathroom drain only added to the list. There was a constant issue with gastro-intestional problems with many cruisers being quarantined in their room for 24 hrs. Having a balcony was nice but rust on the railing should have been painted over. almost every day this ship rocked back and forth more than Michael Jackson with ants in his pants. I will continue to sail with Celebrity but not on the Infinity. Read Less
5 Helpful Votes
Sail Date: October 2015
We just returned from the October 29th sailing of Celebrity's Infinity. It was her first sailing after drydock where they refreshed some areas and changed out the SS United States Restaurant for a new Tuscan Grill Restaurant. It ... Read More
We just returned from the October 29th sailing of Celebrity's Infinity. It was her first sailing after drydock where they refreshed some areas and changed out the SS United States Restaurant for a new Tuscan Grill Restaurant. It was a Thursday to Thursday sailing and there was only one other ship in port – so it made embarkation and debarkation easy as far as the number of people there. A little background – we are a senior couple, living in Palm City, Florida, who love to cruise – this was our 12th Celebrity cruise and 48th overall – we began cruising in 1987. We have cruised with Celebrity on the Meridian, Zenith, Century, Mercury, Millenium, Eclipse, and Constellation – some multiple times – prior to this Infinity sailing. So we have experienced all the various classes of ships that they have ever had. Since they did away with the Century class ships, the M class have been our favorite. We booked an inside cabin on Deck 3 – 3105 – midships. We booked this cabin because it gave us good access to the mid-ship elevators and the areas of the ship we have liked in the past. My husband's walking ability isn't what it used to be so we try to be as close as possible to the venues that we use the most. Embarkation was quick and we were on the ship very quickly – having checked in at the Elite check-in. The cabins were not ready so we went to Bistro on Five for a nice, calm, relaxing lunch. We avoid the buffet on sail-away days as it is just too hard to manage for us. There is a cover charge for Bistro on Five - $10pp – which is double what it was when they introduced this venue – but worth it to avoid the crowds in the buffet. The food was excellent – and we left there and went to our cabin afterwards as they had announced the cabins were ready. We unpacked our small bags and set out to check out the Cafe Baccio and find our Muster Station. Turns our our Muster Station was in Michael's Club – we got there early and got a seat – you don't have to bring your life jacket to this drill so that is a plus - afterwards we were able to exit directly to the outside deck for the sail away. We were a little late leaving, but it was a beautiful day and we enjoyed sitting on the port side as we went out the inlet to the Atlantic. We had booked Anytime Dining – so we were able to relax a bit and unpack before going up to the dining room for dinner. The Trellis dining room is aft and is two story – with Anytime Dining being on Deck 5 and those with fixed seating on Deck 4. We got there about 7:15pm and had to wait a short while for our table for 2. We don't mind that and we were seated along the railing overlooking the fixed dining room below. We had a great waiter – Ali – and his assistant Sebastiano – the food was good – we had Prime Rib – and we relaxed over dinner. It was obvious to us, looking downstairs, that the late seating was going to be really late – we met people later who told us that they didn't finish the first night until 11:15pm!!! After the first night, we made a reservation each night – sometimes early and sometimes late – to accommodate our going to a show or not – the dining room hostess, Maria, was charming and noted our preferences as to seating (not too far in so my husband didn't have to walk too far) and in Ali's section if possible. The food was good the entire cruise and we never lacked for things to order. There are some items that stay on the menu all through the cruise and others that change each evening. We always had excellent service in Ali's section and the two times we weren't seated there it was OK but not stellar. We never book a specialty restaurant because it isn't a value for us – we don't eat big portions and frankly, the surcharge for those restaurants these days is way too high in our opinion. I went into the Tuscan Grill to see what they had done – it is very contemporary – and the menu sounded good – but not for us. I wish they had left the SS United States alone – they did display some of the artifacts from her – but not prominently. Since we are Elite with Celebrity – we are provided a breakfast dining venue that we enjoy – there are various specialty coffees and drinks (Bloody Mary for example) and smoothies and pastries and fruit plates and salmon, and meat and cheese plates – so we ate there most mornings – one morning we ate in the main dining room – it was very good and service was excellent in both places. We also have a cocktail hour provided each evening from 5-7pm in the Constellation lounge and we went there most evenings – we skipped the Captains party and the Senior Officers party and we didn't dress formally on formal night – we have “been there done that”. The itinerary had four ports – Cozumel, Roatan, Belize, and Costa Maya. They were all right in a row after a first day at sea. We only got off the ship in Roatan as it was a very close in walk to see it as we hadn't been there in a very long time. The other ports we have been to many times and we enjoyed the ship while others were off on land. These ports are great if you want to see Mayan ruins or snorkle or dive. The water is beautiful and they are known for that. The ship didn't have the main dining room open on port days so we were forced to use either the buffet or the grill or pay for lunch at Bistro on Five – I wasn't happy about this and we tried to go to the buffet at “off” times to avoid the crowds. The buffet was not managed well at all – tables went uncleared and there were no supervisors evident and those who were there certainly had no one cleaning tables quickly – and those we saw being cleaned were given a cursory swipe with a cloth. The floor was left with crumbs for a long time – just not well done at all. The tables on the aft deck outside just sat there with dirty dishes – the food was pedestrian at best – the only good part for us was the Pasta Bar where you could choose your own ingredients that were then sauteed and you chose your pasta and sauce – you could control the amount of pasta and it was very good – the Pizza bar also had passable pizza – but trying to reach in anywhere in the buffet under their new sneeze guards was very difficult and you had to ask for someone to help. There were no trays on which to put your dishes so it was a balancing act if you had more than one thing – and it was hard to find someone to help if you needed it. Just not a good situation in our opinion. We tended to hang out in the Cafe Baccio – there are nice places to read and the Gelato and dessert bars are there as well as specialty coffee and drinks. You don't have to buy anything in order to have the pastries so we had some cake on two occasions – excellent. We had gelato as well a couple of times. The area is nice – but could be improved upon as there is not a lot of comfortable seating and there is plenty of room to improve it. There were a lot of sales in the Emporium – a lot of sales in the Spa – other than morning stretch the classes in the gym were an upcharge – just a lot of selling going on. Celebrity doesn't do a lot of announcements and that is a plus and Patty, the Cruise Director, was great – we enjoyed the comedians and the Divas 3 shows – we aren't much for production numbers and we missed the acrobatic show the last night which we heard was really good. We met a lot of really nice people – had some great conversations - got some books read. I used the Computer Lab twice – the computers are so very slow it is hardly worth the effort. We both get 90 free minutes and I used almost all of mine up just waiting for things that I needed to check to load – you can use the wi-fi on all your devices on the ship – though I don't know why you would want to as it is very slow – be sure to put your phone on Airplane mode or you will rack up extreme data charges. We cruise to be unconnected but I sure saw a lot of people using all kinds of devices – The roof top deck with the movie screen was under construction while we were on board – it is supposed to be “live” by Dec 5th. There will be food – but there will be a charge for it I understand – again, more selling. All in all, the ship did not live as well, for us, as we hoped it would. We had to walk all the way to the back of the ship for meals, and all the way to the front for shows. Now, if my husband were more mobile, this wouldn't be an issue for us and hasn't in the past – we just have to cruise differently these days. He is considering a scooter. The “feel” on Celebrity has changed for us. We used to consider it a cut above – not anymore. For anyone who has never cruised with them or has only cruised a little with them, then you won't notice the difference probably. If you are a long time Celebrity cruiser, you most certainly will notice it. We won't be cruising with them again as we both feel that it just isn't worth it for us. Debarkation was interesting. We had asked for an 8am departure time and got that. As Elites, we were to wait in the Trellis dining room area in which we had had breakfast all week and, supposedly, coffee, juice and rolls would be provided. We got there a little after 7am and it was so disorganized that it just was comical. No one knew what was what – nothing was labeled as to what it was – there were very few cups to be had – there were juice glasses, but no juice – you get the picture – it took a while to sort it all out. We did get a cup of coffee, a glass of juice and a roll – we were called off pretty much on time and it was easy to find our bag and get in line for Customs – we called the Park N Fly when we got outside and waited a very little time before they were there. We were back home by 10:30am, unpacked, did our laundry and settled back to life on land. Don't think that this review is negative – we did have a good time – the best part was the people we met. There were some high points with crew members who were excellent. The ship still needs lots of attention in various areas – friends told us that when they went to the wine tasting the last afternoon, the plates with breakfast items – ie salmon platters, meat and cheese platters, were still sitting un-refrigerated in the hallway of the dining room. Just an example of the lax supervision and attention to detail. Read Less
1 Helpful Vote
Sail Date: October 2015
Two shows were quite well performed, while one was a head-scratcher while we wondered if anyone was paying attention to the monotonous-sounding music and singing. The best performers were a trapeze couple from Eastern Europe who ... Read More
Two shows were quite well performed, while one was a head-scratcher while we wondered if anyone was paying attention to the monotonous-sounding music and singing. The best performers were a trapeze couple from Eastern Europe who choreographed and executed completely original moves. Some food was delicious and some was disastrous. Mushroom risotto contained old, rotten mushrooms; some meat was not hot and was very tough to cut; grouper fish tasted like it has not been refrigerated. Our waiter served us robotically without enthusiasm. We paid for a premium wine package and then our favorite wine was no longer available half-way into the cruise, and our sommelier made no effort to find us a comparable wine. A couple of items were broken in the gym and one day we had no towels, so I got a pool towel. When I gambled in the casino, the dealer kept pushing me to place bets according to her preferences, so I never returned after that odd interaction. Otherwise the cruise proceeded normally without incident, which made for a pleasant enough vacation. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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