1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
1 Helpful Vote
Sail Date: October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
1 Helpful Vote
Sail Date: September 2017
We loved the itinerary on this cruise, San Francisco, Santa Barbara, Monterey, Catalina and Ensenada! Included overnight in San Francisco. The staff on this ship is terrific, very attentive and nice. My biggest complaint was the Tuscan ... Read More
We loved the itinerary on this cruise, San Francisco, Santa Barbara, Monterey, Catalina and Ensenada! Included overnight in San Francisco. The staff on this ship is terrific, very attentive and nice. My biggest complaint was the Tuscan Grill. My filet was dry, the veal Marsala was heavily fried, little Marsala sauce, if any and the pasta was watery!. No elegance to the dining experience. Infinity formally had a very nice specialty restaurant with white table cloths, french service. Well worth the money, but theTuscan Grill at any price is not worth the money. Food is better at the Trellis Restaurant. We also did Qsine. Love the experience, not sure if it is worth the $45 per person upgrade, but if you dine there the first night, there is a 30% discount, and that makes it well worth it. Great selections, artistically presented. The new outdoor theatre on the eleventh deck is a fun place to relax for the afternoon. Movie selections weren't great, but the experience is well worth it. Cafe Al Boccia serves great coffees ( the room service coffee is terrible), so the best place for coffee on the ship. They offer breakfast pastries in the morning and a great assortment of cookies, cakes and other desserts all afternoon, in addition to exotic teas and alcohol. Read Less
4 Helpful Votes
Sail Date: September 2017
This was at least our fifth cruise on Celebrity, the second on this ship class. We absolutely love the Thalassotherapy pool: 90-degree salty water, high pressure downspouts on head/neck/shoulders, and bubbling chaise lounge racks. ... Read More
This was at least our fifth cruise on Celebrity, the second on this ship class. We absolutely love the Thalassotherapy pool: 90-degree salty water, high pressure downspouts on head/neck/shoulders, and bubbling chaise lounge racks. We've seen nothing like it on Princess, Royal, Holland, or Carnival. No long waits for espresso at Cafe al Bacio, nor for great eggs benedict and omelets in the buffet. The dining room was a disaster though on the first night as the waiter lost our orders and we watched later arrivals eat while we sat with nothing but bread sticks. Had to hail the maitre'd to move things along and get the wine steward's attention. Finally the mushroom soup arrived but it had an off-tasting foam on top. Happily the dining room did better on the two semi-formal nights. On the last night we went to the gyros bar on the buffet deck, expecting this Greek-heritage cruise line to wow us, but there was no lamb, only chicken. Go figure. The production shows were fabulous as was the acrobatic dance duo. Liked the back deck for outdoor buffet seating, live music, and full bar. Ate at Qsine one night ($45/p) and it was an interesting but confusing experience. You order off an ipad which has 20 icons on one page for the various soup, salad, appetizer, and main course items. You're led to believe that each item is a small portion size (some are) so that you can sample most of the menu in several waves but beware, some of the items are belly stuffers like the 3 meatballs. I expected cocktail-sized meatballs on a toothpick but they're larger than a baseball. By the time we picked at them we had no room left for the chinese food. Be sure to order things in a logical order and that the larger portioned items are served last. We've done the California coastal itinerary before but never run out of new things to see/do in San Francisco like the Munch exhibit at the museum of modern art. And just when we thought we'd done everything in Catalina, we saw a Dale Chihuly exhibit at their new art museum on Metropole. In Santa Barbara lower State Street is getting a much-needed facelift. Ensenada has developed their waterfront featuring water cannons to soak the kiddies. The aquarium at Monterey is great, but at $50/p it's now about half of what Disneyland costs. Finally parking at the pier in San Pedro is a hefty $18/day. Read Less
2 Helpful Votes
Sail Date: September 2017
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard ... Read More
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard is fabulous. They just want you to be happy and enjoy yourself and try their best to make sure you do. Entertainment in the Theatre is very good, but always too loud. They use live bands rather than pre-recorded music which is very nice. Sound technician needs to tone it down as the singers can sometimes sound like they are screaming. Trivia games are fun and dancing at the pool. Great cruise director (Luigi from Dom.Republic) makes the activities lots of fun. Cabins are spacious and well kept. Amenities are nice and cabin attendants are friendly and helpful. Dining rooms are very good. Lots of tables for 2 or more if you need them. Went on the cruise two weeks in a row (back to back) and enjoyed it both times. Read Less
1 Helpful Vote
Sail Date: September 2017
My wife and I chose this cruise because some good friends were taking it and asked several other couples to join them - so we did! Altogether there were about 6 couples. The ports of call for this cruise were Santa Barbara, San Francisco ... Read More
My wife and I chose this cruise because some good friends were taking it and asked several other couples to join them - so we did! Altogether there were about 6 couples. The ports of call for this cruise were Santa Barbara, San Francisco (overnight), Monterrey, Avalon (Catalina Island) and Ensenada, MX. There were NO sea days, making this a bit of a different cruise. We drove over from Phoenix, AZ with one other couple a day ahead and stayed on the Queen Mary, about 15 minutes from the San Pedro Cruise terminal. We've done that before, and was a great way to kick off this cruise (be sure to eat at Sir Winston's for dinner). On embarkation day, we arrived about 11:30, and were aboard by about 12:30 - fairly easy and well organized. Our stateroom was #2166 (ocean-view) - very well appointed. Rooms were ready promptly at abut 1:00 p.m.; luggage arrived a bit later. Storage space was thoughtful - be sure to use the area above the TV! Our cabin attendant, Mimi, was one of the sweetest people we've met! (On an afternoon where I was not feeling well, she checked with my wife several times to see if she could help with anything!) We know food is subjective, but thought it was very well prepared considering the volume of people served. Service was very attentive and friendly, including the sommelier's. We did not do specialty dining, as the group of us ate together at Anytime Dining in the MDR (and props to the maitre de for allowing us to switch in order to join our friends). The buffet offered a lot of variety, if you surveyed the whole area, and could always find something to our liking. Breakfast offerings were very good and plentiful. You did have to pay attention to the hours, as service from time to time was scaled back in order to prepare for the next meal. But...seriously, food was available almost any time! The entertainment was terrific! The production staff did 3 shows (plus others around the ship on other days). There were a couple comedians (Clean! Rated-PG - kudos Celebrity for that!) - both very good. One of them had made appearances on Jay Leno! There was a new duo acrobat team, and their show was amazing! The guy was from Argentina (?) and the girl was from Poland. Very lovely couple, and talented! Drew a standing ovation. As an aside - as a part-time musician myself, I really appreciated the "live band" used for the production shows. It is always so much better than pre-recorded tracks, and adds class! The main lounge/house band was "ok". They were easy to listen to, but did not have quite the pizzazz I have heard from other lounge acts. We did not attend special game nights, etc., as the focus on this cruise was being with our friends. The Martini Bar must be mentioned! The bartenders are simply amazing. They really know how to put on a show while mixing/pouring the drinks, and teasing the passengers - they were so fun! Service was pretty good, but because it is a popular place, you may need to be a bit assertive to get your order in. Our group spent about an hour here before the show/dinner each night! Lastly, the Cruise Director, Luigi ("I'm Not Italian!") was so gracious and funny. We did see him during the day mingling with passengers. We always looked forward to his introductions to the shows. There was not much at all to complain about at all - we were on vacation! What we did notice especially early in the cruise was the tendency to push higher level packages (we already had the Classic beverage package, and understood that the martini's at the Martini Bar would cost an extra $3.50+ - but we were not going to upgrade to the premium package just to get those covered, we were happy to pay the difference. There are other 'upcharge' opportunities as well. However, this seems pretty standard on all lines, so we are comfortable just saying "no" and enjoying what we have. Also want to mention that we felt the Infinity was in very good condition for her age. Maintenance was constant (cleaning, painting, varnishing, etc), but nothing was unsightly. We enjoyed this cruise very much. Based on our experience, we booked a Caribbean cruise for 2018 on a Solstice-class ship. Read Less
1 Helpful Vote
Sail Date: September 2017
This was our 14th cruise. We have tried all the other main stream lines except Disney. We stayed in an inside cabin on the 11th deck. The average age of the passengers was about 60 years old and we were the young ones in our 40s. ... Read More
This was our 14th cruise. We have tried all the other main stream lines except Disney. We stayed in an inside cabin on the 11th deck. The average age of the passengers was about 60 years old and we were the young ones in our 40s. Pros: The food was excellent and there was plenty of variety. The places we went to were beautiful and the weather was perfect. Cons: 2 ½ hour wait to get on the ship. We arrived at noon and did not step on the boat until 2:30. $7.70 12oz. Miller Lites. At this ridiculous price we did most of our drinking OFF the ship at less than half the price. The hot tubs squirt cold water out of their jets and all of them close at 9pm! They should have kept the Spa ones open until midnight. They are all unsupervised anyway. The first day there were no waiters on the deck or in the theater. And thereafter they were few and far between. The outdoor movie screen was terrible. It’s resolution was poor and had a 2 foot square block of LCDs that were much brighter than the rest. And there were only seating for about 40 people max. The pizza sucked and always had a soggy crust. Half the time it looked old like it was sitting there a long time. And slow service in the main dining room. Read Less
1 Helpful Vote
Sail Date: September 2017
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free ... Read More
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free shuttle, right on a marina, great views and staff. We were in Aqua for the first time and loved Blu. I understand it's not for everyone, but we loved the exceptional service and relaxed feel. (much quieter the Main Dining room) but not stuffy at all. The entertainment and activities were not up to what we are used to from Celebrity. Shows we didn't care for seemed very well received. It may be just a matter of taste. Service was topnotch everywhere on-board, with the glaring exception of our room steward. He wasn't awful, just barely adequate. Friends we traveled with had an excellent steward, so who knows.... Ports: Santa Barbara - we took an UN-air conditioned bus to Solvang, which turned a nice ride into an uncomfortable mess. I would stay in Santa Barbara and visit town and wonder why we can't live there. (it's pretty nice) San Francisco - overnight - what can you say, one of my favorite places. We took an excursion to Muir Woods, a place of natural beauty that should bring a lump to your throat. Our tour guide,Suzy, a SF native was terrific, funny , knowledgeable, and with an excellent signing voice. Monterrey - took an excursion to Carmel, one could easily spend several hours strolling it's streets. The 17 mile drive - More perfect vistas. Catalina - Never been before, a wonderful surprise. Rent a golf cart, take your time and enjoy. Another place I wish I could live! Ensenada - A mandatory non-US stop. We just strolled around and had a very vice day. Exceeded our low-expectations. Did I mention the weather?? Obviously out of our control, but it was spectacular. perfect in every port, even a bit of fog one day for variety. We enjoyed ourselves and will continue to sail Celebrity. I think we may prefer the solstice class ships, only because their design and technology have evolved. You lose just a bit of the intimacy, but hey, everything's a trade-off. Read Less
1 Helpful Vote
Sail Date: September 2017
We choose this cruise mainly because we had been on the Alaskan cruise and thought it would be good to stay with ship and do the Pacific coastal as there were lots of interesting ports of call. We reviewed the ports of call before the ... Read More
We choose this cruise mainly because we had been on the Alaskan cruise and thought it would be good to stay with ship and do the Pacific coastal as there were lots of interesting ports of call. We reviewed the ports of call before the cruise and checked out celebrity's shore excursions and viators offerings. We opted to do our own thing with regards to shore excursions and were happy with our choices. We had no issues regarding the embarkation and disembarkation process however we were disappointed that on day 1 of this cruise we found the disembarkation shore excursion to LAX was already full and we could be waitlisted but no guarantee given that another tour would be going ahead. As we were b2b on this cruise we elected to leave the ship and explore Vancouver once again, however when we returned to ship as 'in transit passengers' the cruise terminal staff took a little bit of persuasion to allow us to follow the instructions that celebrity had provided us with - they wanted us to join the long queues of new passengers - however eventually sense prevailed and we were then allowed to follow celebrity's instructions. The infinity is an older ship and we have sailed on her previously. We like the size of this ship and it suits us however we are more itinery based cruisers than ship based in our cruise choices. We had a C1 concierge stateroom and we were happy with what we had as we have been in a C1 stateroom previously on a millennium class ship. Our stateroom attendant was excellent. We had select dining for the first time and we did not choose to make table reservations and we never had to wait more then 5 minutes to get a table, however we did advise that we were happy to share and did not particularly have to give a table for 2, please be aware that the majority of tables for 2 are very close together - we do not mind this however others might. We did not opt for speciality dining as if we had bought a package it would have to have been used in one of our b2b weeks. On the whole the meals served in the trellis restaurant were very good I only had to send one meal back as my medium steak looked more like medium rare, this was not an issue to be changed however it did hold up the rest of the table with their desserts. We used oceanview buffet restaurant in the evening when we had spent longer ashore I really enjoyed the make up your own stir fry - very good and would recommend - you choose your vegetables, noodles or rice, meat & sauce and it's all prepared in front of you. At llunch in the ocean view the select your own bread & filling toasted sandwich bar is also excellent. The ice cream bar in oceanview is great you can choose from various ice cream & sorbets or whippy ice cream, sweets for topping to add or just have a bowl of sweets or some lovely baked cookies - all good and a busy wee station at all times in oceanview. Cafe al bacio is a wonderful haven for a coffee/tea stop with the option for cookies, pastries or cakes. We loved going there for our after dinner liqueur coffees and the girls serving were do friendly and attentive. We are not great activity people however we did visit the theatre however on the downside on a b2b the shows are the same, but the specialist entertainers changed. We particularly enjoyed the aerialist duo, they gave an amazing performance. We enjoyed a couple of the trivia events held in the constellation lounge and like the daily sudoku snd crossword sheets as well as the daily British newspaper. We did take part in the silent disco in the martini bar and it proved to be a great fun event. We cannot fault the service we received however we did find the sommeliers service in the main dining room to be better on the Pacific coastal cruise than on the Alaskan cruise. We found all staff and officers on board to be visible, friendly and helpful. We enjoyed our captains club events and the hostess Paulina was one of the most friendly that we have met. The only port we were disappointed in was Astoria really not a lot to do and we were not interested in any of the shore excursions. Would have preferred an overnight in San Francisco We did our own thing in all of the ports on this cruise and found them easy to get around. Favourite port was Santa Barbara then Monterey. Read Less
6 Helpful Votes
Sail Date: September 2017
Chose this cruise as our first Celebrity cruise to travel with friends for the both of us. The cruise was comparable to any of the main line cruises that we have done.. Princess, NCL etc. I find that the cruise lines are more alike than ... Read More
Chose this cruise as our first Celebrity cruise to travel with friends for the both of us. The cruise was comparable to any of the main line cruises that we have done.. Princess, NCL etc. I find that the cruise lines are more alike than different. The ship wasn't overly welcoming on Embarkation. Traveling with friends we got on the ship and was told to go eat lunch. No sit down lunch in the Trellis on day one. We were sent to the Buffet (madhouse) so headed out to the grill at the pool deck. To say I was underwhelmed was an understatement. No music no poolside ambiance, NO staff on the pool deck. This was very different from prior cruises. The grill was open and the burgers were average. I went back to the grill to get a drink, they told me drinks were in the buffet? Seriously? We were avoiding the buffet due to the crowds. They couldn't have water on the pool deck. The drink station was closed. The announcement that the rooms were now open at a little after 1:00, On to our room. Room was great, clean well made up room. Our room Steward Singh was a delight, our room was spotless each and every day. We had 2 of the "sweet sixteen" rooms with the larger balcony, very nice. The dining or back to the dining, there is an old saying that there are two types of people in a hospital, those that are really sick and those that complain about the food. That being said here is my take on the dining/food on the Infinity. Monday morning went to the Trellis dining room....the first and last time there for breakfast. The french toast was literally toast...thin 1/2 thick toast, 3 half slices and omelets were burnt, gave us something to laugh about. I wish we would have taken a photo. We thought the buffet was better for breakfast. Overall I thought the food was typical cruise fare food, no better than NCL or Princess no worse. The main dining room (Trellis) was adequate for lunch and dinner. The room itself was crowded with no defined aisle ways for the staff, hence we had people knocking our chairs to weave in and out of the dining room to get to their tables. Noisy and not conducive to a fine dining experience. The poor service staff had to lift trays over heads to deliver meals. I find the Trellis unusual in that anytime dining you could make reservations for meal, kind of defeats the purpose of anytime dining in my opinion and slowed down the seating process. It is also odd that all but one free food venues are aft which adds to the crowding. The Tuscan Grill was EXCELLENT, worth the added cost, we did this restaurant twice and had Johnny "Walker" as our server because the food and experience was so far above the Main dining room. The production shows were the best I have seen on the other cruise lines I have sailed. They were professional and entertaining and so talented, not cheesy like on another line. The aerialists were amazing and the Choreography and show themes were great and fitting for all age levels. Tina and Luigi were great! This was our 4th trip to Alaska so didn't do any ship shore excursions or outside excursions. We would sail Celebrity again if the itinerary and price point were what we are looking for. Read Less
2 Helpful Votes
Sail Date: September 2017
I choose this cruise because of the itinerary but was a little disappointed as the excursion seemed to offer the same things at every port. As usual the ships excursions were expensive compare to some offered at the port. There were only ... Read More
I choose this cruise because of the itinerary but was a little disappointed as the excursion seemed to offer the same things at every port. As usual the ships excursions were expensive compare to some offered at the port. There were only 3 ports of call and we did not arrive at two of them until late afternoon and although the ship sailed later we spent a lot of time sailing rather than exploring. I would not repeat this cruise but it satisfied my desire to see some of Alaska. The ship is older than some of the Celebrity ships I have sailed on previously but found it to be friendly and would recommend it to others. There was a good choice of food in the buffet at all times but found meals in the MDR ok but nothing special.....again that could be just down to my personal tastes. There was a lot of mashed potatoes! Not my favourite. However the steaks were always cooked to my satisfaction.I enjoy being showed to a table and being served my meal. The buffet can be very challenging on times so needless to say I ate mainly in the MDR. I found the waiters friendly throughout the ship and do find them very patient with rude cruisers.The troupe of performers in the theatre were excellent although some of entertainment around the ship, in my opinion, wasn't the best. Read Less
1 Helpful Vote
Sail Date: September 2017
We decided to do this cruise to see Alaska once again after 10 cruises with Celebrity we had a great time we caught up with friends and made some new ones that's one of the nice things about cruising , I suppose you start to compare ... Read More
We decided to do this cruise to see Alaska once again after 10 cruises with Celebrity we had a great time we caught up with friends and made some new ones that's one of the nice things about cruising , I suppose you start to compare different areas couple of things we felt could have been better are rated below older ship cabin shower curtain in bathroom , food was a bit all of the same in the MDR ,public areas bit tired looking . and once again the ships excursions expensive. The staff fabulous again from our room attendant Harris to our waiters food and wine in the MDR ,entertainment was great after listening to Frank and Dean Martin all day everyday on the Summit New England cruise last year it was great to hear something else being played and we like all kinds of music and of course the Martini bar is always a great spot. Ports we enjoyed Juneau was the highlight for us helicopter ride to the Mendenhall Glacier also The Hubbard Glacier . Great cruise director Alejandro did a good job enjoyed our cruise and now planning the next. Read Less
6 Helpful Votes
Sail Date: September 2017
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we ... Read More
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we opted for a somewhat larger cabin and switched from a standard balcony to a Sky Suite. The extra space was ideal for parking the contraption. Our adjacent neighbors acquainted us with the perks we were now entitled to as suite guests. They had a fondness for the suites-only Luminae Restaurant, so we joined them often and became mesmerized with this dining destination (complementary $). The food in there is at least equal or better than the specialty restaurants, and with tripled attention from servers. We were sold. So, we booked another Celebrity cruise, the Infinity (Vancouver, 7N to AK RT) for Sept 3, 2017. This time we booked a Celebrity Suite. Three days before the cruise, Celebrity phoned us to offer an upgrade to a Royal Suite for a reasonable extra charge, and we took it. PRE-CRUISE IN VANCOUVER: We spent two nights pre-cruise at the Pan Pacific Hotel, located on top of the Vancouver cruise terminal. Talk about convenience! Fabulous accommodations. Our room had a balcony overlooking the ships coming and going, along with dozens of float planes, copters and other vessels that kept our rapt attention. One perk (of many) - the hotel porters delivered our check-in luggage to the ship on embarcation day. We handed them over and we didn't see them until that afternoon in our cabin. Five stars to the Pan Pacific! THE SHIP: The Infinity is among the fleet's older boats, built after 2000, but refurbished to the Solstice quality level in 2015. Similarities to the Solstice are abundant and lovely. Being 91,000 tons (mid-sized), the ship felt large, but required less hiking for our old bones. Nice. Amenities were superb, the conditions of the carpets and furniture were pristine. DINING: We stuck with the Luminae mostly, but did adventure to Qsine for a "crab shack" dinner special that was delightful. In the Tuscany Grill we did their Captain's tasting menu with numerous wines paired to the many different foods laid before us. This compared somewhat with the version that we enjoyed on the Carnival Pride last year, but I'd give a slight edge to Carnival for presentation. Infinity's buffet was fine; we ate lunch in there twice. Their well-hidden Pasta/Pizza bar at the stern was impressive. We chose one of their semi-cooked pastas that was cooked further, while our custom ordered sauce and garlic/veggie/meat bits were heated in a skillet. They were artfully combined and we enjoyed that lunch al fresco. ENTERTAINMENT: we did very little in this regard, opting for the bars and balcony comforts. Much of the stage performances were shown on the stateroom flat-screens. SERVICE: Our Royal Suite came with a butler. A friendly, knowledgeable fellow, he jumped for any needs we had and suggested activities or food & beverages. We miss this level of attention back in the "real world!" PORTS: a ginormous shout-out for the whale and wildlife sighting excursion that we enjoyed at the Icy Strait stop. The guide said we'd gotten lucky, as a group of eight humpback whales cooperated to use a technique creating "bubble net feeding." One or more whales would dive low, blow a 30' wide circle of bubbles that rose. Schools of herring above would become tricked into congregating within this cylinder of bubbles. While they were packed together, the whales would simultaneously swim vertically within the bubble, and strain thousands of fish into their jaws. Their mouths would fill up like a Pelican. This presentation recurresd every 8-10 minutes for over an hour! Mind you, this was happening within 200' of our boat! Everyone got plenty of pictures; lots of oohs, aahs and wows! We cannot say enough about the Hubbard Glacier. This thing is gigantic: 6 miles wide, 400 feet tall, and 76 miles long, starting back in the Yukon. The ship gets in fairly close, but at a safe distance. We saw two calvings with large flumes of splashing sea, and heard the rumbling of maybe 20 more that we didn't spot. Alaska and Canada are special for cruising. The beautiful enormous mountains, fjords, glaciers cannot be matched in the Caribbean or Med. Did I mention the Martini Bar? That too was a worthy attraction for us. Two of our 5 booked future cruises are on Celebrity. Read Less
3 Helpful Votes
Sail Date: September 2017
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events ... Read More
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events in the Constellation lounge. It was ridiculous how long it took to get a drink. And several were in slow motion all the time. Very frustrating, and yet the Martini Bar Bartenders were amazing and plentiful! They made it so fun to watch their antics, playing and interacting with customers. Our room was great. We did balcony and were very happy with the size and space to put everything. We had a wonderful cabin steward. The evening entertainment was a nice variety. The comedians were awesome, the aerialists were amazing and the singers were really good. We enjoyed the Entertainment Cruise Director Luigi! And we really enjoyed the other entertainment director - Nacho! However, his assistant Jeanna was so LOUD and obnoxious. She is way over the top and we left several events because she yells into the microphone and we didn't want to listen to her. Our only real disappointment was the food. The Ocean view cafe lacked flavor, options, and creativity for breakfast and lunch. The 2nd row of food was unreachable due to the shields. It really needs to be redesigned. The food had no flavor. No one in our group was happy with any of the options there. Very disappointing. We ate in the dining room every night and it was hit and miss. Some nights were really good with options and others were disappointing as well. We've had such great food on previous cruises and this was definitely not something to be excited about. Overall, we enjoyed the cruise and especially the staff.... Read Less
1 Helpful Vote
Sail Date: August 2017
Embarkment on and off the ship was outstanding, organized and well run. The ship, although aged, was still nice, always clean, and well kept. The main dining room had great food most nights. Some of us ordered two main entrees or two ... Read More
Embarkment on and off the ship was outstanding, organized and well run. The ship, although aged, was still nice, always clean, and well kept. The main dining room had great food most nights. Some of us ordered two main entrees or two appetizers which was great. The on-board entertainment and activities was good but I've had better. The service was exceptional. Employees work extra hard to ensure your cruise is a memorable one. The Ports and Shore excursions were OK. Sitka is a small port with not much to do. Juneau was raining and foggy so we missed our excursion taking a glider plane to the Taku lodge to see the Glacier. Ketchikan was a great city to explore but we had a limited time to try to fit in excursions and shopping. Be sure to visit Creek street for awesome shops! If I were to do an Alaskan cruise again, I would be sure to go during their summer months and choose a date late July or early August. Our cruise on August 13th was off season and rainy. Read Less
4 Helpful Votes
Sail Date: August 2017
Celebrity gave us the best deal for a group/family cruise. The staff were excellent as was the food. Cabins were clean and had plenty of storage. We had three in a veranda stateroom but wouldn't want a fourth person in there. ... Read More
Celebrity gave us the best deal for a group/family cruise. The staff were excellent as was the food. Cabins were clean and had plenty of storage. We had three in a veranda stateroom but wouldn't want a fourth person in there. The ship is dated and needs a good cosmetic overhaul. Onboard activities didn't really excite us too much although we did enjoy the MickeyLive show every day to give us a heads-up of what would be happening the following day. Unfortunately I think Mickey has, or will soon be leaving the Infinity for the Solstice. The Oceanview Cafe buffet was fabulous but a bit of a bunfight quite frequently, although I'm not sure Celebrity could do too much about this. We had to use Guest Relations a couple of times. They were always pleasant, polite, friendly and helpful. Shore excursions were good and we organised ours through Celebrity. The exchange rate at the time of booking make Celebrity's excursions very competitive. Hopwever, our first excursion - the forest tram in Icy Strait Point - was a waste of time and money. This isn't Celebrity's fault, just a poor excursion. Read Less
11 Helpful Votes
Sail Date: July 2017
Auburndale Cruisers A Great Cruise to Alaska on Celebrity’s Infinity, July 30th to August 6th, 2017 SUMMARY: This was an especially good cruise, one of our best. Celebrity does it right with a relaxed atmosphere; good service, ... Read More
Auburndale Cruisers A Great Cruise to Alaska on Celebrity’s Infinity, July 30th to August 6th, 2017 SUMMARY: This was an especially good cruise, one of our best. Celebrity does it right with a relaxed atmosphere; good service, dining and entertainment. We were a party of two, my wife and I, both senior citizens. This was our twenty eighth cruise since 2001 so we consider ourselves experienced and savvy cruisers. This was our fourth cruise with Celebrity having sailed to Bermuda on the Summit in 2015 and 2016 and the Silhouette to the Caribbean in its inaugural season of 2012. We’ve also cruised on Holland America, Norwegian, Princess and Royal Caribbean lines. We had booked the cruise as Concierge Class passengers and as such received amenities including daily fresh fruit and canapes in our stateroom, a sizable on-board spending credit, gratuities included and various complimentary shipboard events. EMBARKATION: We had previously arrived by plane from New York City and toured Vancouver, BC several days ahead of the cruise. We then arrived by limo at the cruise terminal in Vancouver, were checked-in and boarded at about 1:00 pm. Concierge Class passengers were treated to a welcome-aboard luncheon in the main dining room. Our stateroom was ready following lunch and our luggage followed shortly thereafter. The stateroom attendant introduced himself in a very pleasant manner and was very informative. Following the mandatory safety drill we set sail for Alaska’s inside passage and Sitka, our first port-of-call. THE INFINITY: The Infinity is an older ship, in service since 2001and refurbished in 2011. Her gross tonnage is 91,000. It’s 965 ft. in length and 106 ft. at the beam. She carries 2,170 passengers and a crew of 999. Top speed is 24 knots. The infinity presently sails to Alaska in the summer and South America in the winter. The ship was spotless inside and showed very little evidence of wear and tear. However, on the outside, especially at the balcony-- there was evidence of rust and –painted-over rust not normally seen on cruise ships. We did not consider this a serious problem. There was a large amount of public space with a lot of comfortable seating available. Prominent locations included the pool deck with two pools and several hot tubs, a solarium with a heated shallow pool and small buffet, several restaurants which will be described later, a large boutique area, casino, gym, rooftop terrace and sports deck. The public rest rooms were maintained spotlessly and featured cut fresh flowers and cloth hand towels. Sailing was extremely smooth. Celebrity offers two optional, extra-cost, passenger classes; Aqua and Concierge. As advertised: Aqua Class cabins add spa-themed perks and amenities to the standard balcony cabin experience. The rooms are each enhanced with a fancy spa shower, plush bathrobes and slippers, an aromatherapy diffuser, pillow menu and extra toiletries (shower gel, lip balm and facial spray). Passengers can take advantage of a spa concierge who can reserve spa treatments, as well as complimentary tea, an expanded room service menu, some wellness programming on your in-cabin TV and free passes to the spa's thermal suite (Persian Garden) and relaxation room. Plus, Aqua Class passengers can dine for free in Blu, an exclusive dining venue featuring light fare, for breakfast and dinner Concierge Class passengers receive priority seating at on-board restaurants and access to a special lounge on embarkation day, where they can wait in comfort to board the ship. In-room amenities include a welcome bottle of sparkling wine (which we did not receive), pillow menu, afternoon canapes, daily fresh fruit, special toiletries, an upgraded spa shower head and use of binoculars and a golf umbrella. These balcony cabins are often located in more desirable locations on the ship (upper decks, often mid-ship) than the standard balconies. Despite the name, Concierge Class passengers also have access to a personal concierge. STATEROOM: Our stateroom was located on Deck 8. The room was about the same size as what we were used to on other ships. There was sufficient closet and drawer space. A king size bed, flat screen TV, mini-bar, wall safe and hair dryer were provided. The bathroom was the smallest we’ve ever had but had a good shower. The housekeeping staff was friendly, efficient and timely, quickly adjusting their duties to our schedule. For our upcoming wedding anniversary the concierge presented us with roses and a cake and the stateroom attendant followed with kissing towel swans. DINING: Complimentary (no charge) venues: • Trellis Restaurant • Oceanview Café • Pool Grill • Spa Café • Luminae • Blu – Aqua Class only Specialty (extra charge applies) • Qsine • Tuscan Grille The Trellis Restaurant, situated on decks 4 and 5, and the Oceanview were the two main complimentary restaurants. The Trellis featured a standard dinner menu and also a special dinner menu each day. Breakfast and lunch were served there daily. The food was very well prepared, tasty and portions were adequate. We never had to ask for seconds. We rated the food as very good to excellent depending upon the menu. The room however, holding more than a thousand diners, was crowded and the tables, especially those for two, were very close together. In spite of the conditions, the service was courteous, friendly and efficient. We did not make reservations but were usually seated at our desired dining time immediately or within fifteen to twenty minutes. The Oceanview buffet style restaurant was situated on Deck 10 aft of the pool area. It extended to a small outdoor section. It was available for breakfast, lunch, dinner and in between. Except for early morning and afternoon “coffee and”, we did not dine there. Coffee, tea and juices were available there twenty four hours a day. There was also the Pool Grill featuring hamburgers, franks and sides outdoors on the pool deck. We dined in the specialty venue Tuscany Grille twice. Tuscan featured a primarily Italian menu; homemade pastas, pizza, fish, chicken fish and steaks. The food and service were very good to excellent. We also had a special Alaskan king crab luncheon which was simply amazing. The Tuscan wait staff also presented a cake and sang “Happy Wedding Anniversary” to us. Entertainment: On our recent cruises we have essentially ignored the evening shows, having seen most of them or similar shows several times. However, we did attend several of the shows and were pleasantly surprised by the quality of the productions, especially by the Infinity troupe. A female singer Karen Grainger who impersonated other popular female singers was well received and gave a second performance. We didn’t participate in any of the poolside, evening or parlor games. Shore Excursions: In general, the shore excursions were quite pricey. We did however book excursions in Sitka and Juneau. The Juneau excursion included a trip to the Mendenhall glacier and waterfall, truly beautiful and amazing sights. The Sitka excursion included an injured raptor hospital and rehab site, a performance by Sitka Native American children and a national park. We were able to view the Hubbard glacier from the ship which drew as safely close to it as possible. DISEMBARKATION: Since we had a late evening (red-eye) flight home on disembarkation day we stayed as long as possible on the ship. We then stored our luggage at a nearby hotel and toured the local Vancouver area until leaving for the airport. WHAT WE LIKED AND LOVED: We loved the relaxed atmosphere. We liked and loved the food and service. WHAT WE DIDN’T LIKE: There wasn’t much we didn’t like, and the little that we didn’t like is hardly worth mentioning here. RECOMMENDATIONS We highly recommend the Infinity for the Alaska cruise. We also recommend visiting Vancouver prior to, or after the cruise, or both. Maria N. & Marco J. Caputo Any questions? Email us at mcaputo23@nyc.rr.com Submitted to Cruise Critic, Read Less
2 Helpful Votes
Sail Date: July 2017
We had done Alaska by land and felt like we were missing out on some of Alaska's most beautiful scenery by not doing the Inside passage. We were right, the views from the ship were fantastic and we really enjoyed our excursions as ... Read More
We had done Alaska by land and felt like we were missing out on some of Alaska's most beautiful scenery by not doing the Inside passage. We were right, the views from the ship were fantastic and we really enjoyed our excursions as well. Alaska is a most amazing state that is hard to visualize by just looking at pictures. We had the good fortune to see some wildlife including a black bear in the wild. Unfortunately we did not get to see any whales but since we did not take a whale watching tour we probably can't complain. We were in Aqua class (our most favorite way of going on a Celebrity ship) and it was superb as usual. Our waiter and assistant waiter in Blu were over the top great and made our dining experience spectacular. The cabin in Aqua class served us well although I do think it could use a little TLC. The shower in particular was showing some major wear and tear. These items certainly did not negatively impact our trip and we would certainly go on this ship again. The music on the ship was wonderful. Not as crazy loud as on some other ships and a really good variety of music. Hats off to whoever made the decisions regarding music venues. Read Less
6 Helpful Votes
Sail Date: July 2017
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities ... Read More
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities included hair dryer, toiletries, bath robes, stationary, safe, mini fridge, 2 umbrellas, and small binoculars. Martini Bar was very fun. The bartenders are performers in their own right. Johannes was great and the iced bar tops are very cool. Jeanna and the Activities group made all the ship games and activities fun. Trivia, live game shows, and "tailgating" game competitions were fun to break up the day. The performances were awesome. Between the comedians, the acrobats, and the song/dance performers, we made sure not to miss one of the shows. Dinner in the dining room was always a good time. The service was excellent by each staff member that we encountered. The buffet could use some better organization. Especially the "made to order" stations that left little room for a line and always had a crod of people mixed with those trying to place their order and the others who had already ordered. Read Less
9 Helpful Votes
Sail Date: June 2017
We had a fantastic time on the Infinity for our 25th anniversary cruise. This was our first Celebrity cruise, although not our first cruise. We embarked in Vancouver after two lovely days there. Very easy process. We left our hotel ... Read More
We had a fantastic time on the Infinity for our 25th anniversary cruise. This was our first Celebrity cruise, although not our first cruise. We embarked in Vancouver after two lovely days there. Very easy process. We left our hotel just before noon and we were on board and heading to our stateroom by 1pm. Our room steward was terrific. Very efficient and friendly. We were in an Oceanview cabin on deck 2. I felt there was ample storage for two people, lots of cabinets, shelves and drawers to store all we needed. One of the best parts of this cruise was Mickey Live. He had sessions most early mornings to look for wildlife and most mid- mornings in the theater to talk about the natural highlights of the cruise and to let you know what to look for the next day or so. This added tremendously to our experience. He was very informative and entertaining. We had select dining and managed to be in the same section of the Trellis restaurant 5 of 7 nights. Our team was wonderful (Chris and Kris), service was top notch. The food was mostly very good (Beef Wellington was fantastic). I felt that the breakfast and lunches were not as well done as the dinners here, and the staff was professional but not that friendly. Our evening team was just the best. Bar service and coffee shop service was efficient and professional, but once again, not that friendly. They did a fine job, but I do enjoy some banter with staff. The exception to this was the staff at the Martini Bar who were just wonderful, friendly and lovely. Oceanview dining was good early morning for breakfast or later in the afternoon for lunch. Other times it was a crowded mess with not enough seating. The stations were very spread out so it was hard to see all that was available. The stations at the very back did fresh omelettes in the morning and fresh grilled meat for lunch. Very nice. The eggs Benedict station in the morning was wonderful as well. We learned to enjoy the Oceanview at non-peak times. Food quality was good for the most part with lots of variety. Entertainment was fine. I felt that the talent was good, but the shows themselves weren't that inspired. Duo Destiny was the aerial team and they were wonderful. We did amazing excursions at all ports, and these made the cruise just wonderful. Whale watching with Glacier Winds at Icy Straight, Adventure Bound small boat trip to Tracey Arm Fjord in Juneau, and Float plane with Island Wings in Ketchikan. All were well worth it. Disembark was fast and easy. Overall this was a lovely cruise and we had a fantastic time. I am not one to worry about some rust here or there or a worn seat cover. The Infinity is an older vessel but well taken care of. I would sail her again or another Celebrity ship. Read Less
3 Helpful Votes
Sail Date: June 2017
On our bucket list after retirement.. Our dining experience was incredible. We had Jorge and Kurdek ( table 202) our entire cruise for dining Staff more than accommodating. Evening entertainment well done. Our shore ... Read More
On our bucket list after retirement.. Our dining experience was incredible. We had Jorge and Kurdek ( table 202) our entire cruise for dining Staff more than accommodating. Evening entertainment well done. Our shore excursions we well organized and informative. We had the drink package with our fare, and be aware you will not be entitled to a drink over nine dollars and if you do decide to order that specialty drink it will be added to your bill with 18 percent gratuity. Went to open a bottle of Evian water in our suite and decided to read the tag... $5.50 plus 18 percent gratuity if opened.........Needless to say went to Oceanview Cafe on 10 and I am sure it tasted the same for less. Departure from ship well organized and worth the wait until the end. No searching for your luggage, Only a few rows to search.. Bon Voyage.... Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this cruise for the itinerary, first; then for the value. It was an older ship, but in excellent condition. I've been on other ships that pleased me more, aesthetically; but it was very good, nonetheless. Embarkation ... Read More
We chose this cruise for the itinerary, first; then for the value. It was an older ship, but in excellent condition. I've been on other ships that pleased me more, aesthetically; but it was very good, nonetheless. Embarkation in Vancouver went smoothly, although someone with mobility issues would find the walking distance difficult. No steep inclines, though. Cruise staff members were top-notch. My only frustration was around reservations for a specialty restaurant. Weeks prior to cruising, we reserved for a special occasion, and had to pre-pay with a Visa, and couldn't use our onboard credit. We were told it could be fixed onboard at Guest Relations.That didn't happen. Ultimately, we cancelled and rebooked, with a credit back to our Visa. BUT the problem was that we had paid for 4 people, but payment for 2 was refunded to us and 2 to the other cabin. After my conversations with 6 different staff members, we resolved the issue by the other party giving us a check for the amount refunded to them. The specialty restaurant was very good, but not worth the $45 per person/dinner, especially since the main Dining Room was so good. We've been on several cruise lines, but found the Celebrity menus perfect for our tastes. We did like the Tuscan Grille gnocchi so much that we decided to take advantage of the last day $25/pp lunch. Not seeing an alternative menu, we assumed it was the posted dinner menu. The naturalists on board were Mickey Live and Kathy Slamp (?). Top notch! They gave me a heightened appreciation for Alaska, and I came home with thoughts of a return visit, although this was my 6th time there. As mentioned earlier, we make cruise decisions based on itinerary, first, and value second. We would be thrilled if our next cruise decision led us to Celebrity, again! Read Less
2 Helpful Votes
Sail Date: May 2017
Pick this because of the unique schedule of ports going up the west coast to Vancouver. Celebrity Elite cruisers. Third cruise on the Infinity, from its first days in Alaska to South America and this one. Guest entertainment was very ... Read More
Pick this because of the unique schedule of ports going up the west coast to Vancouver. Celebrity Elite cruisers. Third cruise on the Infinity, from its first days in Alaska to South America and this one. Guest entertainment was very good. On board production shows were a little bit rough. Live band at shows was great. Lack of music around ship pre-dinner was noticeable. When there was good lounge entertainment the room (s) were packed. Late night constellation events were sparsely attended. Lack of daytime "enrichment events" was topic of discussion among regular Celebrity cruisers. Regular Cruise Director was off ship until San Francisco, Nacho did great job filling in. Once Alejandro was back there were less announcements and little communication except at the end of the nightly main shows. Cruise Director TV was of no value to watch. There was an attempt a sailaway party on the helipad out of San Francisco......just a bit too cool and windy (and foggy). Most left helipad once ship moved from berth. Did speciality dining in Tuscan on final night of cruise. WHAT A DISSAPOINTMENT! Service from our waiter was great, everything else, including the food was bland. The room is not very inviting (cold-stark), not a $45 upgrade environment. Main Dining room had much more atmosphere and "life". Celebrity has too many large tables for the way they do anytime dining........all two tops were given beepers----3, 4, 5, 6....no wait, unless you wanted to join a large table of 2's. Read Less
2 Helpful Votes
Sail Date: May 2017
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off ... Read More
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off downtown, walked across the street to the cruise port and we were there. Very easy (and inexpensive). There were the usual serpentine lines but it was not terribly objectionable. About 30-45 minutes to get on board. We were booked as Concierge Class so there was lunch on embarkation day in the main dining room. There were maybe 3-4 entrees from which to select. Really quite good and I was thrilled to be able to escape the chaos that is always at the buffet in the Ocean View Cafe--the latter is just not my style. Debarkation: Easy and smooth. Vancouver was the debarkation point. We got off, walked a couple of blocks to the Canada Line Sky Train, and for a couple of bucks arrived at the airport. Much better than the cruise line bus but only for those who are willing to carry their own bags and be willing to navigate the streets and terminal on their own. Ship: The ship has three specialty restaurants (unless you are suite or Aqua Class). However, the Sushi on Five does not serve what I eat so one more would be perfect. They actually have room to put one at the Wine Cellar as a lot of that space seems to go unused. Service: Service was very good to great in most places on the ship. All the crew were extremely friendly. Our cabin steward, Elmer, was absolutely outstanding. Was it because of the $5 I gave him upon meeting him with a promise of another $5 when we debarked? Who knows. But he was great. Herve in Qusine is an absolute kick (I won't spoil the surprise for you but he was entertaining as all get out.) Jovel, the Maitre'd at Tuscan Grill simply could not do enough for us as is true of all of the staff there. And if you talk to these guys as people, many of them are very interesting. Food & Wine: My wife and I are wine and foodie people and their specialty restaurants hit our goals. We attended the Chef's Dinner (3rd time we have done this)---great and memorable experience. We, along with some good friends traveling with us, were joined by two ship's officers. That was it, just the 6 of us. Dinner in the private dining room of Tuscan Grill. Pleasant conversation with the officers including a lot of behind the scenes information. Dinner was outstanding. Wine flowed freely and it was not the cheap stuff. We did Tuscan Grill twice (first night and deep into the cruise) and Qsine one time. And because we signed up for the chef's dinner upon boarding the first day,Tuscan Grill took very special care of us when we were there. We enjoyed all three of those dinners immensely. The main dining room was really poor the second night (many of the entrees were overcooked) but got better each night that we ate there after that. But even on that second night the appetizers were very good. We were on the any time dining plan. I'm not sure I would do that again as I like having a waiter/ass't waiter who knows what I want, etc. With any time dining, some of the wait staff was less attentive/quick than I would like. If that occurred with the 1st or 2nd seating I would say something to the supervisor and expect that the situation would improve. Beverage & Wine Package: We both had this package as one of our perks. I wasn't sure it was going to be a better deal than the $150/person OBC offer. It was and I appreciated the fact that I didn't have to sign for each drink and hear (in my head) the cash register going off. Further, Celebrity had just changed their policy so with the classic package if you ordered a drink over the limit ($9 I think) you only paid the difference, not the entire tab. This is a much fairer approach. Internet experience: It is definitely better than the old system which tended to move like molasses at times. They advertise you can use this for business web conferences and VOIP calls. Maybe at times but not at the times I tried. If a lot of people on the ship are on the internet at the same time then things slow down to too slow for conferences and VOIP. And since you don't know when that will be you can't schedule a web conference. So that was a disappointment. Internet Options: We called before sailing and were told only option was unlimited at approx $200. On board there was, as I recall, a one hour, one day, 100 minutes, and unlimited options. Although the unlimited is expensive, and they do push that option, I'd still go for that as with the others you have to remember to log out or the time just keeps running. Internet Hook Up: My laptop couldn't find the log in page. The web browser just couldn't find it. ILounge guru could not resolve the problem. Unfortunately I allowed him to tweak and change some of my computer settings as he tried to get the laptop to navigate to the log in page; that was a mistake as it significantly disabled my laptop for a while until I was able to back out his changes. We did get credit for half the unlimited charge. Easy solution: log in on phone and create hot spot for laptop. If they want to charge you for two devices, get special dispensation since the laptop won't hook up. Wish I had thought of that then rather than a day later. Ports/Excursions: We rarely take the ship excursions, preferring to plan things for ourselves. I often put together walking tours of the ports we are in along with restaurants for us to stop for lunch. All of the ports were very enjoyable except Nanaimo. There is just nothing I can find to do there. In our pre-cruise planning we just decided to treat it as a "sea day," although we did get off for about an hour just to walk around. This is the second Pacific Coastal Cruise I have taken (both on Celebrity) and I would do it again. Read Less
3 Helpful Votes
Sail Date: May 2017
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- ... Read More
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- almost everyone made that "little extra effort" that made our time enjoyable. We did the open dining option for the first time and really enjoyed it. Our party of 4 was able to sit alone at a table of 4 for every dinner meal (as requested). Diversity of food selections (including vegetarian options) were very good; presentation was exceptional and quality was good. Other meals were mostly in the Ocean Grille buffet, which was also very good, although it seemed to get a bit monotonous by the end of an 11-day cruise. (I missed having any Mexican or Tex-Mex selections the entire cruise). Tip: if you want a kind of jelly other than strawberry or orange marmalade, go to the Trellis dining room for breakfast (blackberry and grape). Our party's cabins were typical concierge class cabins. One of us paid to have Aqua class and the relaxation room on the Infinity was a huge disappointment -- dark and damp and dank -- not at all like the photo on the Celebrity site. I would not bother again. Beds were comfy but awfully narrow if you are used to a king-sized bed. The room on the Ninth deck (9102) had frequent sewage smells, coming from the toilet and from the deck (outside). No other complaints about cabins. The concierge was outstanding. My husband forgot a prescription at home. We first checked with a nurse on board who checked to see if they stocked it on the boat (no); she was not very helpful. The concierge helped us call out doctor back in our home state and we were able to pick up a new prescription at the next port. The photographers seemed younger and more timid than the ones I have encountered on previous ships. They were not asking to take your photos all the time -- which may be good or bad depending on your point of view. We saw three evening shows -- we left the first one because the singing was horrible. The next two shows were entertainers who were not from the ship -- they were both g-rated and top quality (a magician who used mechanical items and a musical impersonator). Unlike past cruises, there was very little planned on board for people to do. Not sure if this was because it was a repositioning cruise, but it was a bit boring. Lots of library users! The average age on this particular cruise was at least 65. No kids, no teens and almost no one under age 50. Lots of canes, wheelchairs, oxygen, etc. Read Less
4 Helpful Votes
Sail Date: May 2017
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet ... Read More
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet service and assistance, guest services, excursion desk, etc. Evident that cabin attendants and restaurant waiters DID NOT have assistants to help them. Also no drink pool service staff. We felt that all the personnel were overworked, tired and could not possibly do the work of 2-3 people. General Cafe skimped on better food options and higher end fruits, vegetables and main courses. Quality and gourmet choices suffered Makes $$$ cruising less attractive by cutting personnel services!!!! Fredy, our cabin attendant was very attentive and very hard worker - eager to please, and at BLU, we really appreciated all the hard work and efforts by Tanya and Sarah, Billy, Anastasia, Armando, and at the Captain's Club events, and cocktail hour, we especially were impressed with senior staff manager, Errol, from Jamaica, although the appetizers for each event were sub-par and repetitive and everyone agreed that it tasted like leftover foods put together on a mini-skewer. Barbara, from Hungary was extremely courteous, knowledgeable and helpful in the Future Travel Destinations. The shops were a disappointment - need more boutique options that are well priced, unique and fun. Internet: like 3rd world country intermittent bad service. Staff help was spotty at best. We paid $$$$$$ for poor service throughout ourv15 day cruise. TV was exceptionally poor. No way of telling when free movies, ship lectures or programs were being shown. No TV guide functions. Need to be updated as well. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise