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8 Helpful Votes
Sail Date: January 2017
We invited 4 other couples to accompany us on the Valparaiso to Buenos Aires cruise but later felt we owed them an apology. The positives: interesting itinerary, excellent weather (calm seas--even at Cape Horn--and rain only on sea days), ... Read More
We invited 4 other couples to accompany us on the Valparaiso to Buenos Aires cruise but later felt we owed them an apology. The positives: interesting itinerary, excellent weather (calm seas--even at Cape Horn--and rain only on sea days), a wonderful cruise director, and great entertainment. The negatives: mediocre food, poor ship maintenance, norovirus outbreak, poor tendering experience. Our stateroom had poor water pressure, constantly changing water temperature, marginal towels, and a stained coverlet. We'd traveled on Celebrity Infinity in Norway in 2014 and had been quite pleased. This seemed like a different ship; hopefully this was an aberration and not an indication of an overall decline of the cruise line. The crew worked even harder than normal. We heard that this was the third consecutive cruise with a norovirus problem, and the crew worked around the clock to try to sanitize the ship. Many looked exhausted, and we could scarcely blame them. It was only in the last 4 days of the cruise that sanitized books were returned to the library and we were able to get our own coffee and tea at the buffet. Most of the passengers appeared to have gotten the same basic drink package as we had received as a perk. As a result, we were all ordering bottled water, specialty coffees, wines and mixed drinks. It was a pain to constantly pull out the seapass card for these items, and I felt really sorry for staff members who had to deal with all of the cards. Incredibly time-consuming. On all of our previous Celebrity cruises we loved the daily mini-newspaper and Port Explorer guides for each port. This time we couldn't find them. About halfway through the cruise we spotted someone with one of the US newspapers and asked where he'd gotten it. It turned out that they were available--along with a watered-down version of the port explorer guide--by request at the guest services desk. No one ever communicated their availability. Apparently Celebrity has reduced printing costs and no longer puts out helpful information for passengers to pick up. Unfortunately, however, the printed advertisements for art auctions and jewelry sales continue to be delivered to staterooms each evening. The food in the main dining room was adequate but rarely warm enough. We actually had better luck in the buffet area. We did not try Sushi on Five, as we don't particularly care for sushi and didn't like the a la carte pricing. We did eat once at Qsine and at Tuscan Grill--largely because the ship was offering 2-for-1 pricing to attract customers. We thought the normal $45 upcharge was too high for what you get; at $22.50 it was tolerable, but we didn't see the need to go more than once to either restaurant. We'd tried Qsine a couple of years ago and found it much the same this time. Lots of variety and interesting format, but once was enough. The quality of the food and ambiance of Tuscan Grill made us long for the previous restaurant, SS United States. We selected Celebrity for this itinerary in part for the enrichment speakers. While we didn't have one of the speakers we'd eagerly anticipated, we did enjoy the two speakers--especially Mickeylive. We also enjoyed the nightly entertainment in the Celebrity Theater. The cruise director, Alejandro, was one of the best we've had on any cruiseline. The ship's singers and dancers were average, but the Aerialists Natalia and Aday were excellent. External entertainers were surprisingly good; we particularly enjoyed Canadian vocalist Tetiana Maria; 3-time Las Vegas Entertainer of the Year, Greg London; comedian Bengt Washburn; pianist Antonio Salci; and singer/dancer Solomon Jaye. I'd happily see all of them again, but particularly Solomon Jaye. This young man in his 20's gave 2 outstanding performances. He has a beautiful voice and great personality--along with incredible dance moves! I hope his career takes off. We took ship excursions in every port except Buenos Aires, where we arranged a small group tour to the Tigre Delta for our group of 10. In general the female guides had a better command of English than their male counterparts. We particularly enjoyed our Puerto Montt excursion to the Osorno Volcano and Petrohue Rapids; Punta del Este, Ralli Museum and Casapueblo excursion; and Montevideo Highlights. The Punta Arenas trip to the Magdalena Island Natural Penguin Reserve would have been wonderful if not for the lengthy ferry ride and crummy sack lunch, but it was definitely worth it to walk among the thousands of penguins and get up close to the chicks. Several members of our group were troubled by the dust of Puerto Madryn's Peninsula Valdes excursion; however, we appreciated the different stops and enjoyed all the animals. The biggest disappointment was the Beagle Channel Navigation & Park Tour in Ushuaia. The bus ride and stops in the national part were quite interesting, but the catamaran ride was disappointing. Despite the fact that only about a dozen guests were Spanish-speakers, the catamaran guide did most of his commentary in Spanish. Perhaps he wasn't comfortable in English. We paused at a couple of islands with birds and sea lions but mostly took photos. We really didn't hear about Darwin's expedition or the wildlife. The sound system was poor, so perhaps we wouldn't have understood much anyway. Would I do this itinerary again? Absolutely. However, I'd check out other cruise ship possibilities. Read Less
7 Helpful Votes
Sail Date: January 2017
We chose this for the itinerary. It was wonderful and we had arranged all private tours with the exception of the trip to see the Condors. The ship's first tour was late and since we were the last tour to the farm, we did not see ... Read More
We chose this for the itinerary. It was wonderful and we had arranged all private tours with the exception of the trip to see the Condors. The ship's first tour was late and since we were the last tour to the farm, we did not see the video or the naturalist's briefing though he did ride on the bus from the farm to the cliffs (5 minutes). The ship's port stops were latered nearly every port and Ushuaia was to leave at 2:30 but we left around 3:45. All aborad was 2:00 pm which all of the private tours adhered to, however for some reason we were always late leaving. Don't miss the penguins at Puerto Madryn- it was the highlight of the trip for us. Uruguay was much more interesting than anticipated and our private winery tours were great- Pizzorno in Montevideo is not to be missed! We arranged them through Excellence Tourismo and they were excellent as described. We had 2 excursions booked through Shorex excursions and I would never do business with Jamie again. He says 50% deposit with balance in cash day of and then billed all of our paypal accounts ahead of the tour for the second 1/2. there are no friends in case of illness. Since most of us missed at least one port due to illness- this made his tours very expensive. he said he would refund our "park fees" since they did not pay them day of, but 2 weeks later- no refunds have appeared. This was the second trip on Infinity for us in 18 months. The first was through the Panama Canal. We always book aqua class and eat in Blu- the Panama Canal trip was the best food ever in Blu. This trip- the worst food ever. The descriptions would often say one thing and come out another- excuses- we ran out of arugula, the ship is out of lettuce, etc. Also the grill and hamburgers were AWFUL- frequently cold and the meat tasted like something other than hamburger- we used to be addicted to the grill on the solstice class ships- don't know what has happened. On to the illness part. I will NEVER sail on this ship again. The scrub down procedure delayed embarkation which was a nightmare- they stopped calling numbers- there was no provision for elite or suite guests to board first like usual and we got onboard right before muster. We then encountered no books in the library "for sanitization purposes," salt and peppers confiscated from the buffet- eventually replaced with "bowls of salt and pepper that you had to wait in line for....with a community spoon." it was ridiculous. Most everyone we met was sick at some point during the cruise- everyone was coughing by the end....not sure what can be done about airborne illnesses but this is my second time leaving this ship sick. On the canal cruise, I contracted Dengue fever- not diagnosed correctly on the ship- only after returning home. The ship labels everything norovirus- not sure that was what we all had on this trip but I know I am done with Infinity. The most disgusting thing was pools of soapy liquid floating all over the counters in the public areas, restrooms and on end tables in the wine bar. I hope this is not a Celebrity wide phenomenon. The food has really gone downhill. I always felt that Blu was really worth the extra money and the food on the buffet was great but frequently after all day touring the only thing available was pasta or pizza. Fruit was difficult to find other than at breakfast. It would be nice to have fruit and cheeses available during the day for late lunches after tours. we were on Azamara between these 2 cruises- no illnesses- no nasty squirting you with hand sanitizer all the time and the food was much better. If this trip is the way of the future for Celebrity- we might be changing lines. There really is no reason to be elite or higher now- it doesn't do much for you with all of the packages. Finally- the thing that really finished me off was getting to the terminal to pick up my luggage only to find the largest piece missing. Celebrity was really no where around and the terminal agents told me the ship frequently makes mistakes and send luggage to the airport and to not worry- they will find it and get it to my hotel (we were staying in Valipraiso). the terminal agent was very nice and reassured me it would be delivered. It held up our private tour by 45 minutes while i had to file a claim. Again, no Celebrity agent except for one who shrugged her shoulders and said, "you can file a claim in the terminal." When we finally arrived for checkin at our hotel, the hotel clerk informed me they had called form the terminal and told him that I had to present myself to the checkin desk to retrieve my luggage. Are you kidding me????so $20 later in taxi fare- I claimed my bag and asked what happened that I was responsible to pick it up, "i wasn't here this morning." Believe me, I am writing to Celebrity about this- so much for Elite status..... There were basically 3 good things about this cruise: 1) the itinerary, 2)the staff of Blu were outstanding- they even apologized for food several times.....3)Alejandro the cruise director simply the best on all of our >20 Celebrity cruises anywhere. Oh, the shows were really good that we saw, however we only saw about 1/2 of them The final night was superb! Read Less
4 Helpful Votes
Sail Date: January 2017
Service was great but days at sea were boring. The cabin and wait staff were wonderful. Not enough speakers or activities. There was no game room or place to play cards. Met some lovely people and excursions which we took through Cruise ... Read More
Service was great but days at sea were boring. The cabin and wait staff were wonderful. Not enough speakers or activities. There was no game room or place to play cards. Met some lovely people and excursions which we took through Cruise Critic contacts were very good. Entertainment was a disappointment, really amateur. We enjoyed our port stops and were delighted with the trip to see the pelicans. Food was good and varied. Cabin with Concierge Class was very good. embarkation was a joke. We waited for three hours before boarding ship among a mass of confusion. We have never had such a poor boarding experience. Our pre- trip to Iguazu Falls was the highlight of our trip. I wish we had more time in Buenos Aires. I was most disappointed with Celebrity and feel that they were really cutting corners. This was our first and last experience with Celebrity. Read Less
8 Helpful Votes
Sail Date: January 2017
Very poor entertainment for so many days at sea. No movies, decent TV, slow internet, few lectures, bad acts, loud music. Food is just OK, cabin was great. Celebrity is over rated and over priced. Excursions offered are over crowded and ... Read More
Very poor entertainment for so many days at sea. No movies, decent TV, slow internet, few lectures, bad acts, loud music. Food is just OK, cabin was great. Celebrity is over rated and over priced. Excursions offered are over crowded and expensive. We did well arranging private excursions with people we met at Cruise Critic. Dining room service and food were very good but buffet was poorly organized and the food was mediocre at best. Most of the "activities" are sales pitches. The check in procedure was totally disorganized. Cruise entertainment director was very poor. We could not tell when he was speaking spanish or english with a very bad accent. Unfortunately, poor visibility gave us minimal views of the glaciers and fjords. The cabin service and the dining room service were excellent. This was a very boring cruise because of so many days at sea and so little to do on board. I would not recommend Celebrity. Virtually all of the other travelers we spoke with were similarly disappointed. Read Less
3 Helpful Votes
Sail Date: December 2016
I have done this cruise with Celebrity before and this second time around was a bit disappointing. However, embarkation and disembarkation went smoothly, the Cabin was clean, dining room service and menu good (our cabin staff and dining ... Read More
I have done this cruise with Celebrity before and this second time around was a bit disappointing. However, embarkation and disembarkation went smoothly, the Cabin was clean, dining room service and menu good (our cabin staff and dining room waiters were excellent) . The free dining is not desirable, should be able to accommodate passengers' request of their choice of sitting. Buffet menu needs to improve with more variety, presentation and how the staff serve the food. Needs full implementation of regulations and monitoring such as smoking, dress code, hygiene behavior of fellow passengers and noise from children. Better organized tender service. Consider full commentary over the PA system when we cruise through the fjords and scenic areas, more info available (e.g. local transport, cost, map etc) prior to each port call. The evening show were excellent though other activities were not, consider better coordination with schedules so announcements from the Captain and cruise director do not clash with the event (e.g. the cinema continue to paly throughout the Captain's speech which could easily be put on pause and start again). I should praise and thank the medical staff, who were all very efficient dealing with my daughter's emergency evacuation for an appendicitis operation at Puerto Madryn, also the assistance from Michelle, while the local agent was not at all helpful. My overall impression is the standard has lowered, expecially compared to my last cruise on the Solstise in NZ. That said, I would certainly cruise with Celebrity again. Read Less
1 Helpful Vote
Sail Date: December 2016
The cost of the cruise was fine, but there are endless (Expensive) extras. 2 coffee's will cost $12. One bottle of wine for dinner for each day of the cruise will cost $600. An hour's internet $50. etc etc....Fresh orange juice ... Read More
The cost of the cruise was fine, but there are endless (Expensive) extras. 2 coffee's will cost $12. One bottle of wine for dinner for each day of the cruise will cost $600. An hour's internet $50. etc etc....Fresh orange juice for breakfast is optional....and not cheap! The push for taking 'extras' is never ending and is a little annoying. Back to Azamara for us: its more expensive, but there are no extras for drinks or tips etc so maybe not as expensive as you think....because we will finish up paying more than a thousand dollars on extras with Celebrity. Also, nobody has an eye for the details and it is making the ship look a little worn here and there.e.g. stained valance around the bottom of the bed, greasy finger marks all over the top of the life boats that you look out on etc etc Twice we experienced dirty toilets. 2 1/2 hour standing in line at embarkation in Ft. Lauderdale! I think this was probably the last Celebrity cruise for us. Read Less
5 Helpful Votes
Sail Date: December 2016
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was ... Read More
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was good. There was a constant parade of 'up selling' restaurant, internet and other services. It felt more like being in an endless timeshare sales pitch! The food variety (especially at breakfast) seemed very limited compared to other cruises we've been on and the food prep. very 'hit and miss'. The fish dishes (and we tried this over several nights) was consistently dry and / or 'fishy', as in old fish. Also, there were quite a number of people sick by the end of the cruise... not so good. The Panama canal and South America were the primary reasons for taking this cruise. We left Fort Lauderdale on December 9th and arrived in Valparaiso, Chile on December 24th 2016. Read Less
3 Helpful Votes
Sail Date: November 2016
We originally did this cruise back in 2014 on the Century and had a wonderful time. My next door neighbor Tom wanted to go on a cruise with his lady friend and asked us where they should go so we did some various choices and he picked the ... Read More
We originally did this cruise back in 2014 on the Century and had a wonderful time. My next door neighbor Tom wanted to go on a cruise with his lady friend and asked us where they should go so we did some various choices and he picked the Panama Canal and they wanted us to show them the ropes. Our flight was on time the day of the cruise and we were able to board early enough to grab a bite to eat at the Buffet. Rooms were ready by the time we were finished however luggage did not arrive until after we got back from dinner. Our stateroom attendant was Efraime and he was amazing and got us what we needed. During the first sea day we noted that the temperature in the Buffet was very chilly and most had jackets or heavy sweaters on, in our cabin we turned the cooling up so it was warmer in there. The coolness was the trend throughout the ship, so I always brought a sweater with; the only place it was not chilly was by the pool and the spa. I thought the food was great wherever we at. We had requested a window in the main dining room so Tom and his friend could have an ocean view while we ate and Celebrity gave us this window for dining. Tom and his friend commented at every meal on how wonderful everything was, especially the breads. Our waiter was Mega, Assistant waiter was I. Wayan and our Sommelier was Kathryne and they were the best I have ever had. The Entertainment on Board was the best I have seen on a Celebrity Ship so I do hope that they keep that trend going forward. We booked 2 shore excursions on Board the first one being the Train, land and boat tour in Puntarainas and this was very fun. The 2nd one we had trouble with the person behind the counter because he walked right past us to talk to friends who I now know where staff people and he set them up on another tour before he helped us. This was reported to the supervisor. This tour was the bus and carriage ride in Cartegana were fun, My neighbor Tom and his lady friend had a ball on the ship, they took in everything from watching movies on the 11th deck, playing bingo, pool, bars, the shows and eating. They even booked another cruise for next November to the Southern Caribbean by themselves. Disembarking is another subject entirely. Apparently a number of people on a different ship had not completed their customs requirements and this held up the customs line for more than 2 hours. This is the longest I have had to wait to disembark and we were the last group called. Finally, on day 8 of the cruise, I came down with a very bad cold and it lasted until after I got home when I had to go to the doctor. I blame a lot of it on the air conditioning on the ship. However, our stateroom attendant helped to make me comfortable while I was suffering and brought an extra blanket and lots of ice. If I had been healthier it would have made this cruise a lot more enjoyable. Hopefully our next cruise in March, 2017 will be better. 2 gopher cruisers Read Less
10 Helpful Votes
Sail Date: November 2016
Having cruised on the Infinity’s sister ship, the Summit, in 2014, I expected an awesome time, and didn’t really anticipate any major surprises when I boarded the Infinity for a 15-day Panama Canal cruise. However, there were some – ... Read More
Having cruised on the Infinity’s sister ship, the Summit, in 2014, I expected an awesome time, and didn’t really anticipate any major surprises when I boarded the Infinity for a 15-day Panama Canal cruise. However, there were some – the new Roof Top Terrace, Blu, and a lot more sea days. THE GOOD We decided to try Aqua Class this time, and our cabin (9131) was in great shape and perfectly located. No dreaded noises (some CC posters had recommended avoiding these cabins because of potential scraping or thumping under the Ocean View Café or pool deck). That was not an issue and we were close to everything. Room 9131 was nice and clean, and we liked the upgraded shower, robes, etc. Although, some instruction regarding the features would really come in handy. I have neck problems and no one told me about the pillow menu that could have alleviated them. No directions for all the nice things you can do with the shower adjustments either. We never did figure out how to turn on the entry light without blazing up the entire cabin, and the balcony door needs Arnold Schwarzenegger to open it. Yikes. That said, our cabin steward was so attentive I couldn’t believe he ever sleeps had not been cloned somehow. Always there, always helpful! Blu Blu was a nice venue for dinner, but it was a bit hit and miss. The sample menu on Celebrity.com shows filet mignon, for instance. Never got it in 15 days. I like my beef really rare and the steak they served was too tough to eat it that way. Appetizers, salads, fish, and soups were very, very good though. I should have had three helpings of steak tartare and skipped everything else that night. Only other issue with Blu was that the tables are very close together and they mash you against other people even when it isn’t full. Never an issue with dinner but one morning I had to listen to a really loud guy talk with his mouth full the entire breakfast. His spit actually hit my table cloth. Ugh. After that I went to the omelet station upstairs. Our wine steward, Amar, was great and took awesome care of us in Blu. Buffet The buffet, which I tend to avoid on cruises or anywhere else, was surprisingly good. Omelet station and poached station were a hit, and I tried new things like the broiled tomatoes in the English breakfast section. Only inconvenience was having to get lattes on the 5th floor (Cafe Bacio folks are super!), then run back up to the tenth floor to get breakfast. Had there been a savory option, like a veggie quiche or ham and cheese croissant on fifth floor, life would have been perfect. Bar We had the Premium (aka, the AA, lol) drinks package, which was nice. Included all the coffee drinks as well. Service was terrific, especially in the Ocean View Bar, Cellar Masters and Bacio. Martini Bar is fun, but most of the drinks are sweet. Honestly, the best craft cocktails by far were in Sushi On Five. Too bad that’s the only place you can get them, because unless the whole group likes sushi you never get to go there. Sushi On Five This replaced Bistro On Five, the old crepe place. It had some really good food, mostly the appetizers, but I noticed the menu was much more limited than the sample on the web site. Very little for non-sushi folks, which makes it hard to get a group to go. Rhys, our waiter, was terrific. I also remember them taking sushi off the other menus on board because there is now a dedicated restaurant, but no one had added crepes anywhere now that Bistro is gone. Really missed both the sweet and savory crepes. The Gym Classes were great, gym very clean, good equipment, usually no waiting. Only problem is it’s hard to balance in yoga class when the seas are rough. And for some reason, the locker room has no hair dryers! Really strange – still had to go back to room, all yucky, because no real way to shower and dress in there. Entertainment Silent Disco was really fun. The bands on board were mostly really good as well. And watching movies and football upstairs on the roof top was fantastic. Only problem is getting food or drinks up there. Hard to balance them while going up the stairs. One of the drink carts like the ones they push around the pool area would be helpful. THE BAD Not too much bad here but figured I’d mention in case Celebrity is interested in improvement. Wine Only deficiency regarding drinks service was in the specialty restaurant, Tuscan Grille. On the Summit, in the Normandie, our sommelier was fantastic. She had a wine for each course that hit the mark every time. This guy couldn’t even remember which if us was drinking white or red, or what our next course was. A little disappointing. I’ll miss the Normandie. Room Service Okay, I don’t know what “enhanced” room service menu was supposed to be, but ours was seriously limited. Food not impressive at all and very little variety. Only got it once. Pool Chairs and lounges – chair hogs alive and well. Every time I walked in to maybe read for an hour or so, every chair had a towel and junk on it, and maybe a third were actually being used. Maybe implement a reservation system and a time limit? THE CHEESY! AND THESE ARE THE WORST COMPLAINTS Sea Days If you eliminate all of the “events” that are thinly (or not-so-thinly) disguised sales pitches, there is very little to do, especially if you’re under 100 years old. Here’s an example: • Learn about buying emeralds! • Watch buying party! • Art auction! • Art auction! • Art auction! • Opal seminar! • Learn about enhancing your health (with vitamins, acupuncture, massage, orthotics, oils, aromatherapy, hair products for sale) • Ruby celebration! • Gemstones for you! • Jewelry grand opening! • Shore shopping expert! • Diamonds International! • Port expert tells you where to shop! You get the idea. Retail shops were less than inspiring. More jewelry, just cheaper. I never saw Top Chef at Sea, which was about the only thing I was looking forward to. The web site also touted things like language classes, which I wanted to attend and never saw. Unless your idea of vacation is bingo, stuffing your face and buying overpriced crap you don’t need, you’ll hate sea days on Celebrity. And there were nine of them. Ugh. This was our seventh cruise and has probably cured us of taking another cruise for a while. Read Less
4 Helpful Votes
Sail Date: November 2016
We chose this ship because we wanted to do the Panama Canal crossing and the timing and price was right. Overall the ship is good. The cabins are roomy enough, have enough closet space, etc. The Cruise Director was great...plenty of ... Read More
We chose this ship because we wanted to do the Panama Canal crossing and the timing and price was right. Overall the ship is good. The cabins are roomy enough, have enough closet space, etc. The Cruise Director was great...plenty of activity if you desired. The entertainment was very good in the evenings as well as during the day. The ship has a lot of stuff going on all day. The guest lecturer, Bill Fell, was one of the best we have ever had on any ship. We had a few primary areas of concern: The food in the main dining room was poor. The selections made choices difficult and the food, for the most part was blah in taste. The portions of the main entree were amazingly small...and we are not big eaters. Our second issue is that just about EVERYTHING on this ship is an uncharge sale. In the main restaurant, if you wanted more than a paper thin steak (which was on the menu daily), go for it, for a $15 or so up charge. Our biggest issue was that we dined in the specialty restaurants on a regular basis because the food in those dining rooms were quite good (especially Quisine and the Italian restaurants). The cost to dine there was approximately $35 per person....so much greater than any of the other 7 lines we have sailed on. And then, even after paying that up charge.....they try to uncharge you again for premium entrees! While disembarking the ship was easy on port days, regaining entry usually had a long line as only one of the two machines to verify identify were used at any one time. Way too long in hot weather. Lastly, due to the increasingly frequent occurrence of onboard respiratory ailments (thankfully not on our cruise) we have found that in the buffet area, most of the other lines do not allow guests to help themselves. Reason being is that then the serving utensils are handled by 100's of passengers and the opportunity for sickness much greater. Although the Infinity were constantly squirting us to sanitize our hands, I think that the staff should be serving the dishes rather than having people poking their arms and faces under the glass to gain access to the dishes. Overall, many of us felt that this cruise had too many sea days...most likely to get you to buy, buy, buy! Read Less
1 Helpful Vote
Sail Date: November 2016
The Panama Canal did not disappoint. The ports and excursions were fine. I thought the food was average overall, albeit slightly better in the dining room than buffet. The buffet had no traffic flow - eggs there, omelets there, pancakes ... Read More
The Panama Canal did not disappoint. The ports and excursions were fine. I thought the food was average overall, albeit slightly better in the dining room than buffet. The buffet had no traffic flow - eggs there, omelets there, pancakes hidden some where else. Food service seemed desultory to me. Service was better in the days when gratuities went directly to your waiter. Now, with tips split and more people eating buffet, there is little incentive for excellent service. The commentary on the canal and various ports of call was excellent. I always looked forward to the orientation talk. Colon was interesting. Some people took excursions through the Canal, even though we transited the next day. We missed a private tour we had booked and hired a cab - Rosario showed us downtown Colon, his school, house and where he grew up. I would not go in to town alone. Best place to buy a hat: the Panama Hat store in the compound Read Less
3 Helpful Votes
Sail Date: October 2016
After several cruises with Celebrity including some in Aqua class on Solstice class ships and the Millennium class Constellation the back to back cruises of 14 days in Aqua on the Infinity were only average and did not rise to the level of ... Read More
After several cruises with Celebrity including some in Aqua class on Solstice class ships and the Millennium class Constellation the back to back cruises of 14 days in Aqua on the Infinity were only average and did not rise to the level of our other trips. Dining- Blu was only average for food quality and our service time was very long until we found a really good waiter (Armando). Dining room seemed undersized for the # of cabins and had to wait much more often than Solstice ships. Ate at Qsine twice, once each for lunch and dinner, and it was outstanding. The Oceanview Cafe buffet was quite limited and offered the same choices virtually every day. Some of the serving pans were very hard to reach and the staff seemed in no rush to keep them fresh. The poached egg station was good with the eggs cooked to order well. Cabin 9106- All Aqua 2 cabins are under the Lido deck so noise can be a problem. This particular cabin was under a prep area so there was a lot of after hours noise. Location was good. Cabin had good storage and size was adequate. Could have used a shower head with a stronger stream. Entertainment- Theater acts were all good with a couple of very good production shows. Lounge music was not to our liking with no string groups as other Celebrity ships and the bands were more of the " party" variety than dance bands. Piano and guitar vocalists were poor to average. Almost no afternoon musical entertainment except on pool deck. Spa- Persian Garden was a disappointment compared to Solstice class. It was in the middle of the ship, small and dark. No lounges, only a kind of "sofa" which we both found uncomfortable. The Thessalotherapy pool in the solarium was very relaxing (it is open to all guests). Bars- Bar service was mostly slow usually from under staffing as was the Cafe al Bacio. Table service was slow to nonexistent. On the whole an adequate experience, but would not rush to sail the Infinity again soon and certainly not pay extra for Aqua class. One thing I have noticed on all Celebrity ships in the past is that the officers were very visible throughout the cruise and interacted a lot with the guests about their experience. I saw very little or none of that aboard the Infinity. As a whole the crew was polite, but not particularly friendly. Training seemed to be lacking and communication was sometimes a problem. Read Less
4 Helpful Votes
Sail Date: October 2016
Celebrity has been our cruise line of choice for some years. Our last cruise confirmed that cost saving is having an increasing effect on the Celebrity cruise experience. The speciality restaurants on the Infinity are in our opinion not ... Read More
Celebrity has been our cruise line of choice for some years. Our last cruise confirmed that cost saving is having an increasing effect on the Celebrity cruise experience. The speciality restaurants on the Infinity are in our opinion not special although the charge to use them increases.The ship ran out of light beer and Vodka and the entertainment has consistently been downgraded over recent years. The staff as always could not be more obliging and helpful although privately they will speak of their dissatisfaction at cost savings they see which reflects on their ability to serve the customer as they would like. Going forward my wife and I have a March cruise booked with Celebrity to the Far East We will certainly look at changing our cruise line for any other cruises we may take next year. In conclusion we used to consider Celebrity a five star cruise that sadly is no longer our opinion. Read Less
4 Helpful Votes
Sail Date: October 2016
The Dining Experience in Celebrity used to be the highlight of the cruise. However, we have very poor experience in both MDR and Buffet. We feel like the Celebrity want to "nickel and dime" you on the Specialty Restaurant. ... Read More
The Dining Experience in Celebrity used to be the highlight of the cruise. However, we have very poor experience in both MDR and Buffet. We feel like the Celebrity want to "nickel and dime" you on the Specialty Restaurant. They are among the highest surcharge in the major cruise line ($45/person). The Sushi on Five is a good experience. However, if we don't have the Specialty Restaurant Package (All you can ordered on all three Specialty Restaurant), I can't see how people pay for "a la carte" price. The Tuscan Grill have some good food, steak is excellent, but there is all we used to get from the MDR. The Qsine is too gimmick for my taste. There is too much food and the quality is not there. The dessert is good. The food quality on the MDR are under desired. The selection on the Buffet are very poor. Hopefully, there is only one ship experience. This dining experience motivate me to try other cruise line since we pay a premier price for the Celebrity experience. Read Less
5 Helpful Votes
Sail Date: October 2016
It seemed like a no-brainier to add this 4 night cruise onto our 16 day Panama Canal cruise for a nice 3 week Back to back enjoyable vacation. Generally speaking, we have found Celebrity subdued as far as guest's behaviors. The bulk ... Read More
It seemed like a no-brainier to add this 4 night cruise onto our 16 day Panama Canal cruise for a nice 3 week Back to back enjoyable vacation. Generally speaking, we have found Celebrity subdued as far as guest's behaviors. The bulk of the passengers on this 4 night cruise seemed to be in their 40's and were loud and often drunk. It felt like a frat party much of the time. I see no reason to take another 4 night cruise out of Florida based on what we experienced on this trip. We were not the only guests that noted the vibe; it was the topic of conversation often on the elevators. As far as the Infinity ship itself, we found it to be in good condition for it's age! It doesn't have quite the same feel as the newer Solstice class ships but well cared for just the same. The main difference in the class of ships for me is the layout of the buffet. It is more awkward to get around and easily see food choices and it was often difficult to find my husband since it doesn't have the same open concept, rather is a long loop. As far as ports, we loved Key West and we spent most of the day walking around and enjoyed a nice lunch there. The food on the Infinity was typical Celebrity fare in the dining room (very good) but the buffet food wasn't quite as nice as we've had before. Although there were some Asian choices they didn't vary much and weren't as good or fresh looking as we've experienced on the Solstice class. Mexican food was lacking and we tired of the Indian food. Disembarkation was easy especially with our Global Entry pass. We would sail again on the Infinity but not on a 4 night cruise. Read Less
2 Helpful Votes
Sail Date: October 2016
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were ... Read More
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were very stale, most of the deserts were very good, the cabin and cabin steward was above standard never had to ask for anything including ice! Ship is old and had many signs of rust and peeling paint on it, had a foul smell of sewer in many of the halls, entertainment was great, ports and excursions were good, some of the ports were scarie,did not like being charged $4.95 for room service after 11:30 pm even if it is tea or coffee! service was just good. many things are not as good as royal carribean cruises. i would not recommend this ship. the entertainment was great. Read Less
5 Helpful Votes
Sail Date: October 2016
Boarding: San Francisco's cruise port area is quite congested and one needs to allow extra time for arrival. The main boulevard is blocked with traffic on cruise days, and the only public transport from the airport subway ... Read More
Boarding: San Francisco's cruise port area is quite congested and one needs to allow extra time for arrival. The main boulevard is blocked with traffic on cruise days, and the only public transport from the airport subway ("BART") is serviced by historic trolleys that require hauling your luggage up and down steps, AND the trolleys are crammed with riders. The subcontractor that handles check-in and boarding is reasonably friendly, helpful and efficient. Cabin: The cabin (ours with veranda) is compactly designed with lots of space for clothing storage. The room was reasonably clean with the exception of shower grout that needed scrubbing, and a shower that drained very slowly to the point of backing up several inches if standing water. Dining: Three Thai barristas operated the artisan coffee shop on the morning shift and deserved recognition for their exceptional service. They remembered our special coffees every morning without our input. A gelato shop across from the espresso cafe sold a large variety of flavors that were manufactured onboard the ship. A continuing problem expressed by several passengers was the consistency of the gelato in that it contained ice crystals that resulted in a sandy texture, possibly from melting and refreezing. When we mentioned this to staff we were met without concern. When the mango gelato contained two-inch pieces of unpeeled mango, and we returned it to the server, she said that it was normal, even though we suggested she reported the "chunks" to the gelato-makers. She was adamantly uninterested in our feedback. The upper deck buffet was reasonably diverse in offerings, both vegetarian and meat, and included a free ice cream/cookie stand with helpful friendly staff. The buffet supervisors were always at full attention and monitoring the buffet and its staff--very impressive. In the main dining room we bought a seven-bottle wine package for $360 so we could drink our Artesa chardonnay, for which we normally pay $17, so Celebrity takes quite a mark-up at $50, including 18% gratuity. The good news is that our wine stewardess, Ivana, was amazingly helpful, friendly and efficient. Service from our waiter was mixed in that he was friendly, but couldn't remember that we did not eat meat, and twice took us aside to insist that we rate him ten out of ten when we received an email survey from his employer. We felt very uncomfortable with is in-your-face style of arm-twisting to give him the highest rating possible. His weirdness was balanced by Windy, a hard-working assistant waiter who we gave a special recognition to ship's management. By the way, if you prefer vegetarian, the selection is sparse and not so appealing. Entertainment: A museum docent calling himself Doctor Dave, presented college-level lectures on various aspects of the travel itinerary. He prepared and delivered his talks to earn an "A+." A woman taught water color classes every other day, and she was appreciated by all of her students. The minor entertainment throughout the ship was rather amateurish and included a pianist who couldn't carry a tune when he sang, a bored-looking guitarist, and a high-school quality small band. The main theatre nightly entertainment was either great or very disappointing. Four incredible male singers performed Four Seasons songs and other songs with an excellent pianist/singer on another night. Two solo stand-up comedians made us laugh like crazy two other nights. Two duds included an Irish flute player doing songs that were unsuited for his instrument; also a strange guy who played old-fashioned group games with the audience that were better suited to elementary school children and who put a recording instrument on the floor so he could sing duets with his own voice--quite bizarre and boring. The seven-piece pick-up orchestra played moderately well except for the drummer who had no sense of volume modulation, so that all of his playing sounded like garbage cans banging together. Ports: A major service failure occurred at our first port, Cabo San Lucas, when two other cruise ships were already using port tender services and our ship had a long wait to shuttle passengers to shore. Strange announcements stated that our own emergency boats couldn't be used due to mechanical problems. When we finally were able to disembark and step in a Mexican tender, it was already 3PM (!) and the last tender back to the ship was 5:30PM, so we decided not to go ashore due to the extremely short turnaround time. The other ports did not require a tender shuttle, so disembarking and embarking was efficient. In all of the ports English-speaking drivers and guides were waiting to take you anywhere you wished to go. When we finally arrived in Ft. Lauderdale, were delayed by US Customs and Immigration lines that were backed up as usual since they likely suspected terrorists arriving under the guise of cruise passengers. So, all in all, nothing is perfect, and you can enjoy a pleasant getaway if you are patient and amuse yourself throughout the trip. Read Less
6 Helpful Votes
Sail Date: September 2016
Very nice cruise, We are seniors and have done about 48 cruises on various lines. We have done about 10 coastal cruises along the Pacific coast and have previously visited most of the ports on this cruise. Our primary reason for ... Read More
Very nice cruise, We are seniors and have done about 48 cruises on various lines. We have done about 10 coastal cruises along the Pacific coast and have previously visited most of the ports on this cruise. Our primary reason for taking this cruise was the entertainment, food, and a close to home get a way. We live about 120 miles north of San Francisco. We drove down to the bay area and stayed the night previous to our flight at the El Rancho Hotel in Millbrae. We have done this several times. When a cruise starts in San Francisco, we have the hotel shuttle take us to SFO where we get the cruise ship bus to the port in SF. On this trip, we had had a 6 AM flight to Vancouver. We were up to catch the shuttle at 4 AM. The flight was smooth and our customs check in Vancouver was also. They have a new system at the airport that allows Americans to pass through customs with a minimum of time lost. It is a BIG improvement over our last time at this airport. You just slap you passport on a screen at one of the machines, get a receipt and you are on your way. If you have any problems, there is a helper there to answer any questions. Otherwise, you wait in VERY LONG lines to get up to talk with an inspector. We were through and out the door in about 5 minutes. We expected a traffic jam at the port, because members of the British Royal Family were visiting the port area about the time we were supposed to arrive. We were pleasantly surprised when the bus sailed right through and we were dropped off at Canada Place. We did have to wait for about a half hour before boarding, but we were on the ship before noon. The cabins were not ready until 1 o’clock, so we had lunch at the lido restaurant and waited on deck until then. Cabin We had a balcony cabin located mid ship. It was a typical cabin with vanity, small couches, and king size bed. On each side of the bed was a two-drawer night strand. The light in my reading lamp was not adequate, but the one on my wife’s side was better. The balcony was small, but had two chairs and a small table that were adequate. The bath had two shelves for storage and the typically large Celebrity stall shower. Our only objection was that the life boats were directly below the balcony and blocked the view of the water below. Our cabin steward took very good care of the room. Perks We booked this cruise with a travel agent because of an email ad we received from them. It was a president’s cruise attended by the president of the travel agency and several of her employees and had some extra perks included. They turned out to be not worth the cost. Some, like the slot contest, were actually an added cost. At first it looked like a good deal, but we later found otherwise. All the cruise lines recently started to provide bonuses like drink packages and pre-paid tips as an inducement to book with them, but in reality they just added the cost of these items to the regular booking price. If you wait until a month or so before the cruise, you will probably be able to get a much better price and paying for the extras yourself will be cheaper than taking the so-called bonuses. We found that the drink package was the biggest loser as we seldom have more than one or two drinks each day. We also used the package for purchase of water, the cost of which has really gotten out of hand. However, the water and liquor in the cabin could not be charged against the package as it did not qualify. We had to buy the large water bottles at a bar and take them back to our cabin. This actually turned out for the best as the Evian water in the cabin tasted terrible. The bars had a different brand that was much better. Food Celebrity has always been known for serving good quality beef. That is still true, by the best quality cuts are not served as often as before and more stews and similar types of beef are now more prevalent in the main dining room. The food served in the lido restaurant has always been somewhat tasteless or over spiced and that has not changed. On this trip, there seemed to be a larger percentage of Asian food available and less American. The soups in this restaurant were terrible. The redeeming item was the breads. They were always good at all the restaurants. The service in both restaurants was always excellent. We did not eat at any of the specialty restaurants. Shows Celebrity shows have never been as good as Royal Caribbean shows. That seems strange as both lines are owned by the same company. Those on this cruise were just OK with very memorable. Summary, Overall, it was a good cruise with great weather and smooth seas most of the way. We had no rain at any stops and very little wind. The temperature everywhere was very comfortable. The high point of the cruise was being able to stand on the top deck of the ship in San Francisco and watch the Blue Angels put on their show during Fleet Week. We have seen them perform several time, but never had seats like this before. It was spectacular. Read Less
2 Helpful Votes
Sail Date: September 2016
The ship & crew are second to none on Celebrity. Unfortunately my heel caught on the small lights on the dance floor of the Constellation Lounge & I went down & hurt my back. This severely cut back my activities that I had ... Read More
The ship & crew are second to none on Celebrity. Unfortunately my heel caught on the small lights on the dance floor of the Constellation Lounge & I went down & hurt my back. This severely cut back my activities that I had planned to do on this cruise. We are definitely Celebrity loyalists & this was the first time we have tried Aqua class. I'm not sure I would do it again. The service was either dreadfully slow especially at breakfast or very rushed at dinner, not always but sometimes. I thought the food was the same as the MDR with a few garnishes thrown in, although the dishes that they use are lovely. I really loved the shower in the cabin although I think they should get rid of the shower curtain. Our room steward was very good & attentive. We were not able to attend any shows or activities so cannot comment. Nanaimo has very friendly peopl that we're very good to me. Victoria is a lovely city. We took this cruise as it was going to overnight San Francisco but due to my fall we did not get to do what we had planned but will definitely be back. I will definitely go on Celebrity again but it was interesting to note that they have already changed the dance floor on the Summit. Read Less
1 Helpful Vote
Sail Date: September 2016
We've been cruising for more than 10 years, taken 12+ cruises, and this was the second one on a Celebrity ship. We chose the cruise because of the itinerary and the positive experience we'd had on the Celebrity Century years ago, ... Read More
We've been cruising for more than 10 years, taken 12+ cruises, and this was the second one on a Celebrity ship. We chose the cruise because of the itinerary and the positive experience we'd had on the Celebrity Century years ago, which we thought was first class. The Infinity is a nice size ship, not too big, and it was clean and the staff was friendly. That said, for the money they charged ($4500, which didn't include internet service @ $324), the entertainment was hopeless and the food was terrible. There wasn't much of a selection for entertainment or activities. Food quality, selection and service in the main restaurant was average, and food served on the Lido deck was the same EVERY day both for lunch and dinner, with the main entree being roasted pork for 10 out of the 12 days (there must have been a great sale!). Our cabin was a nice size and the steward was friendly and helpful. Favorite ports included Vancouver, Victoria (Butchart Gardens was a great excursion), Seattle and San Francisco. Overall cruise was nice, but the quality of Celebrity cruises has gone down. Read Less
3 Helpful Votes
Sail Date: September 2016
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the ... Read More
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the level of service. Service throughout the ship service was a bit hit and miss. Some crew members were attentive, while others were irreverent and some just ignored you. Service in the dining room was good but slow. Infinity is starting to show her age. Most public areas are satisfactory. The cabins are tired and in need of updating, but the cabin attendants were very good. Embarkation was not very well organised, long queues at check-in, baggage drop-off and going through USA Boarder Control added even more queues. It took nearly 2 hours from getting out of the taxi to boarding the ship. Disembarkation was better organised and smoother. Dining was good, the food was very good, in the main dining. The buffet restaurant on deck 10 was like a bun-fight, especially at breakfast. With only one main dining room serving breakfast and only open until 9am, nearly all the ship seemed to try and eat on deck 10. Trying to find a seat was nearly impossible. Entertainment was very good and there was always somewhere to go and enjoy a live show or activities to take part in. There shore excursions were good, a good selection in each port to suit all tastes. Overall, I enjoyed this cruise. The destination had a lot to do with that enjoyment. Having only 3 ports of call, some of these for only a few hours, in a 7 day cruise, does mean you rely on the ship to entertain you, which it did well, most of the time. We were fortunate that the weather was good when we approached the Hubbard Glasier, the ultimate destination. I will cruise again, but whether I cruise with Celebrity will very much depend on the destinations and ports visit. Read Less
Sail Date: August 2016
We love cruising as a family and were very interested in visiting Alaska via cruise. Our previous experiences on Holland America, Disney and Royal Caribbean have been excellent. We were incredibly disappointed however, with the attitude ... Read More
We love cruising as a family and were very interested in visiting Alaska via cruise. Our previous experiences on Holland America, Disney and Royal Caribbean have been excellent. We were incredibly disappointed however, with the attitude and lack of professionalism on this Celebrity cruise. The ship is dated and the staff acted as if we were bothering them. We had some of the newer Aqua Suites on level 11. The housekeeping staff continuously acted annoyed if we happened to be in the room when they wanted to clean or replenish our towels etc. The cabins included a wonderful healthy choices restaurant called Blu. Our boys are college athletes. They eat very healthy but on occasion, like a little extra side of protein. The eye rolls and attitude of the wait staff when the boys requested an extra chicken breast or steak were incredibly rude. Not to mention, the hours of the restaurant interfered with our excursions. The only notable part of this cruise was the very informative lectures by their local Alaskan expert. Read Less
12 Helpful Votes
Sail Date: July 2016
This was my 14th cruise, first with Celebrity. 11 have been with Holland America, and 2 with Royal Carribean. I expected it to be similar to Holland America, but was sadly disappointed. The room was small, but well laid-out, and the two ... Read More
This was my 14th cruise, first with Celebrity. 11 have been with Holland America, and 2 with Royal Carribean. I expected it to be similar to Holland America, but was sadly disappointed. The room was small, but well laid-out, and the two of us had no problem finding enough storage space. The only thing I noted in the room (because I noted similar aged-look things in other parts of the ship) is that our mirror was peeling all around the bottom. It was clean, and the beds were very comfortable. We did not have a room-service menu in our room, so I had to request one. They brought two, and they were completely different. We ordered off the one that had the most variety. That night, again, no room-service menu, so requested one again. This one was different yet again--lots of great choices! We happily ordered breakfast from this menu. Third night, you guessed it, no room-service menu. I called and asked for the one that we had had that morning and was told "There is only one breakfast room service menu!" Clearly that was not true, as we had already seen three different ones. They sent a stack of them--the ones with little variety...sigh...the choice of eggs was scrambled eggs or a plain omelet. She finally admitted that we had gotten a menu that was intended for the suites, and that there was indeed more than one--duh! Lunch in the buffet--ummm...let's just say that there needs to be some better organization. I went to a salad bar first (there are two or three nearly identical ones in the buffet). First you get your plate, then the next thing in line is your salad dressing, kept cool on a chilled area. That's nice, but I have no salad yet--put the dressing at the end! Now you get your lettuces--I will say that they were always fresh and always well-stocked. Then you move on to the multiple containers of veggies, nuts, etc. Heaven help you if you want something from the back row, because the tongs will be several inches short of reaching the back row. People were ducking under the sneeze guard to get items from the back row! I'm 5'8", so reach is not normally an issue for me. Once your salad has been assembled, now you have to remember to go back to the beginning to get your dressing... The "Gourmet Entrees" areas weren't bad. I was surprised at the amount of Indian food, which I enjoyed. The tongs were very hard to use--it requires a lot of strength to close them, so people were flinging food all over the buffet when the tongs got the better of them. I spotted baked potatoes one day--although there is steak available at dinner, there was NEVER baked potatoes on the dinner menu in the dining room, so to find some at lunch was a treat! Along with baked potatoes though, you would expect to find at a minimum butter and sour cream. Nope, nowhere to be found, at least not at the station I was at. One of the kitchen staff got some sour cream for me and brought it to my table. Dinner was in the dining room every night. The service was great! Our server was friendly and had an adorable accent that made his English very hard to understand, but since he was just repeating what was on the menu, we got along fine. The food was ok. Not great, but there was enough variety. The sugar-free desserts, especially at the beginning, left a lot to be desired. My last cruise (on Holland America) was my first cruise eating sugar-free, and their desserts were spectacular! Some were even better than the sugary desserts I've enjoyed in the past. However, my choice on the Infinity was vanilla ice cream, then chocolate ice cream, then strawberry ice cream. Then came a couple of ok desserts that were more than ice cream, but not much more. I was so disappointed, because I knew it was possible to do better. The ship is apparently an older ship, and although parts of it have been reworked and modernized, other parts are showing their age--unnecessarily in my opinion. There were railings that were visible that clearly showed peeling paint, so bad that it was down to the bare metal. The chairs in the Rendevous Lounge are all hopelessly stained and dirty. There is paint overspray on the windows in the buffet lunch area-looks like someone didn't mask the windows before they painted. The exterior of the windows was always filthy, so although they cleaned the inside regularly, it was a waste of their time. Would I go on a Celebrity cruise again? Perhaps, if that's what my group chose, but I would know now that it is a huge step down from what I've become accustomed to on other cruises. The people for whom this was their first cruise were thrilled. I've just seen better and know it wouldn't take Celebrity too much effort to fix some things. Read Less
2 Helpful Votes
Sail Date: July 2016
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot ... Read More
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot from the funnel though. Dining in the Trellis was poor in the evening, tired repetitive menu very bland. Breakfast was good in both Tellis and Spa. The Oceanview cafeteria was bearable late evening otherwise it is a zoo. Entertainment was very good and thoroughly enjoyable very professional. Service was mixed throughout; cabin staff superb, restaurant waiters (wine and food) were inconsistent and often no where to be found. Bar service was generally good some bars were often under staffed. Shore excursions were enjoyable and generally well organised but on one occasion there was clearly not enough time to cover everything properly. Shore excursion prices remain a bone of contention and can only be described as seriously expensive, value for money not always obvious. The ship as whole portrayed a very tired atmosphere and often public areas and bars were bombarded with inappropriate music more often than not too loud. Martini bar with 'Garage,Rap and HipHop' is it me? Apart from the cabin and the entertainment the ship did nothing to entice me back again. Disembarkation was very easy and well controlled. Vancouver is a lovely city and well worth a visit. Cycle round Stanley Park is a great way to see a major part. Read Less
Sail Date: July 2016
Wanted to see Alaska and the Hubbard Glacier. Too much time at sea with very little to see from the deck. Felt like you were just filling time until you saw the glacier after 2 and a half days at sea. The food on the boat was excellent, ... Read More
Wanted to see Alaska and the Hubbard Glacier. Too much time at sea with very little to see from the deck. Felt like you were just filling time until you saw the glacier after 2 and a half days at sea. The food on the boat was excellent, as were all the evening shows, but this couldn't make up for the boredom experienced while the ship was at sea. If you like to be on the land during the day and cruising at night then this cruise is not for you. Cabin was very comfortable and the crew looked after us well. Drinks were expensive. The low pound didn't help I suppose. Visited Juneau and Ketchican, as well as icy point. Not a great deal to see but some good trips from these locations, such as whale watching. Most trips were quite expensive though. This was my first ever cruise and I was disappointed. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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