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3 Helpful Votes
Sail Date: January 2018
I chose this cruise for the Cruise Line, itinerary, perks, price. I loved that there was a naturalist on board that informed us daily at his seminars, but Celebrity should also narrate via TV and speaker system, as they do in Alaska, so ... Read More
I chose this cruise for the Cruise Line, itinerary, perks, price. I loved that there was a naturalist on board that informed us daily at his seminars, but Celebrity should also narrate via TV and speaker system, as they do in Alaska, so that we can take advantage of our balcony. The Theater entertainment on board was outstanding, with each night even better than the last. The violinist was my favorite, but each entertainer was extremely talented. As usual, Blu did not disappoint with breakfast and dinners. The entire wait staff in Blu were the best we have ever experienced, and I have been on about 48 cruises (I've lost count). All the bars were fun, especially the Martini Bar and anywhere that Willy from Philli (William from the Philippines) was working, usually in the Casino and buffet deck bar. I have a problem with the prices on excursions, as they have really increased in price over the past couple of years, so, therefore we book our own off the ship. We usually had a minibus that held about 18 passengers, and the guides were excellent. The cost was $20 - $75/person, a far cry from cruise rates, and did the same exact tours. However, since the ship was leaving Punta Arenas early (3:00pm), due to one engine down, we missed out penguin tour that I scheduled off the ship. Not too happy about that one. Read Less
Sail Date: January 2018
This cruise was from San Antonio, Chile to Buenos Aires, Argentina, and it was our second Celebrity cruise. Our first cruise on a Celebrity ship was last year (Jan 2017) from Sydney to Auckland on the Solstice where we had a Sky Suite and ... Read More
This cruise was from San Antonio, Chile to Buenos Aires, Argentina, and it was our second Celebrity cruise. Our first cruise on a Celebrity ship was last year (Jan 2017) from Sydney to Auckland on the Solstice where we had a Sky Suite and we liked it a lot. So we found out about this South America cruise and thought we would try it out. It ended up that we paid extra to upgrade to a Celebrity Suite. We saw that this was on the Infinity and that the ship was a Millennium class ship launched in 2001. I had a little apprehension about the age of the ship. Our travel agent told us that the ship was refurbished and "Solticized" in 2011 so we decided to go with it. Overall it was a great cruise. The service onboard was great. The nightly shows were high quality. The ports and shore excursions were mostly good, with a little variance both ways. The itinerary gives you a wide contrast in scenery and experiences. The Celebrity Suite cabin was roomy but it had some maintenance issues, see the cabin review for details. We boarded the ship in San Antonio, Chile. This was not the original embarkation port. Originally we were supposed to board in Valparaiso, Chile. About three weeks before departure Celebrity notified us by mail that they changed the embarkation port to San Antonio. They did not say why. Some of the other passengers said there were political demonstrations in Valparaiso so it was a safety thing. San Antonio is not much of a city and the ship docks are mostly commercial with a lot of cranes etc. Pretty un-scenic actually, but it worked out OK for checking in and boarding. Ship plusses 1) Public areas looked good. The furniture and carpets were not worn. For the outside areas the paint looked fresh and the wooden rails were mostly varnished well. 2) In our cabin, both the furniture and the carpet were in good shape also. 3) The casino did not smell of cigarette smoke. 4) The ship has a solarium. 5) The suite-guest restaurant, Luminae, never had a waiting line to be seated. 6) All facets of the ship’s service were great. Ship minuses 1) No self service laundry and the ship laundry charges are sky high. 2) The outdoor smoking areas on decks 10 and 11 port side are VERY intrusive for nonsmokers like me. For example, the smoking area on deck 11 is right along the jogging path, you can't avoid the cigarette smoke as you jog. 3) Getting a lounge chair in the Solarium was next to impossible. The area is just too small for the number of people on board. 4) The Oceanview Cafe - the buffet area - was so crowded at breakfast that I could not find an open table in the whole area one morning. On the ports and shore excursions, I will not comment on every port - there were a lot of them. I will share some highlights and impressions and leave it at that. 1) Punta del Este, Uruguay was a highlight. It's a developing small city where rich people go for the beaches. It's a fun place with things going on. It was the only port where we saw jet skis and a lot of sailboats in the water. There is a hotel/museum a little outside of town called Casapueblo that is a very scenic place. It is a complex of buildings built on a steep hillside next to the sea, and all the buildings have a lot of spires and gingerbread house trim. It reminded us of Park Guell in Barcelona on a smaller scale, except all the buildings are white. You should take a tour that goes there. 2) Buenos Aires - I have to say we were disappointed with the tours we took here, and with the look of the city in general. First I should say that the ships dock in an industrial section of the port, so after you walk off the ship you take a complimentary shuttle bus to the cruise terminal, a seven minute ride past mostly cargo containers and cranes. And when you exit the terminal, you still are not close to downtown. There is a large amount of construction and renovating going on all over. So we took a bus tour of the city and one of the stops was Plaza de Mayo, the city center, a large plaza that covers probably six city blocks. The whole square was fenced off due to construction and renovation going on in the square. Why did the bus even stop there? Recoleta Cemetery was another stop. It's impressive for a cemetery, certainly. The bus stopped there so we could see the tomb of Eva Peron. It turns out, a large amount of people want to see tomb, so we stood in an hour long line to see it. We also booked a tango show in the evening. The show we went to, they pack people into the theater like sardines. We ended up on the main floor about three fourths of the way back. I could not see the dancers' feet due to all the people in front of me. I suspect that all the tango shows are like this. The dancers and musicians were really good. So if you book a tour for one of these shows, see if you can get a seat close to the stage or maybe the first row of the balcony. I don't know how to do this though, maybe you can find a way. On the brighter side, there is a small area of the city called Caminito that is a few blocks of very colorful shops and cafes, and it looked like a lot of the local night life happened there. Be sure to see it. Read Less
3 Helpful Votes
Sail Date: January 2018
We loved the ports of call,we had good weather,we packed two suite cases each. We over packed, this ship need self serve laundry facilities. A pair of jeans $7.00 and t shirts were $5.00. Adds up real fast.The ship is a Well maintained ... Read More
We loved the ports of call,we had good weather,we packed two suite cases each. We over packed, this ship need self serve laundry facilities. A pair of jeans $7.00 and t shirts were $5.00. Adds up real fast.The ship is a Well maintained ship, the ship was Put into service in 2000, need some updating,the tile in the bath room floor is cracked and had a lot of caulk everywhere.the cabin needs updating .Very dated. Other people has problems with toilet but had same on other ships in the past. Our room were clean and our cabin steward Roger was top notch. The concierge service was nothing great compared to H.A. , Not worth $300.00 person extra charge.The crew was great, friendly,went the extra mile to help passengers., food was o.k. Waited over 1 hour for lobster on only lobster night. Should have had Chileian seafood and local inspired dishes.Nothing special, limited selections,plumbing and spa has problems. Overall was a good cruise. Entertainment was good. Read Less
3 Helpful Votes
Sail Date: January 2018
Going around the horn was a bucket list item. That box is now checked. The ship itself is showing wear and tear -- nothing broken, but obvious use and lack of cosmetic maintenance. The cabin showed similar wear -- a broken hinge ... Read More
Going around the horn was a bucket list item. That box is now checked. The ship itself is showing wear and tear -- nothing broken, but obvious use and lack of cosmetic maintenance. The cabin showed similar wear -- a broken hinge here, lumpy well-worn mattress, towels that might once have been fluffy, scrathed woodwork. Again, nothing was really broken, but work is needed. Dining was great. We ate in Blu. The staff was excellent and attentive -- Tanya, the maitre d', Rosabel, who knew everyone by sight in once day, Eduardo a wonderful waiter, Rina the attentive and friendly assistant waiter, and Fernando, the stellar sommelier. The activities staff was among the best I've encountered. They were active, fun, and smart. William and Dean helped make the cruise. The production shows and guest artists ran from very good to fantastic. Service was excellent -- as expected. Bar staff (especially Rodman) were on the ball. Cafe del Baccio was staffed with great people. Since the point of the cruise was going to the bottom of the world and rounding the horn, special notice goes to Mickeylive, and thanks to Celebrity for having people like him on board to educate us. The shore excursions were not varied, we didn't have to agonize over a choice, but the ones offered were good, and we certainly felt we learned and got value from each. The last day trip to Estancia La Mimosa was excellent and the Tango show was fantastic. Would we go again? This was my trip, the wife said "ok, i"ll go". But when we were boarding the plane to go home, she said "Let's do this trip again". Read Less
2 Helpful Votes
Sail Date: January 2018
overall we had a really great time. This is our second cruise with Celebrity after cruising many times with Princess (who we love). We chose Celebrity over Princess because they had a Sunday departure rather than a Wednesday departure and ... Read More
overall we had a really great time. This is our second cruise with Celebrity after cruising many times with Princess (who we love). We chose Celebrity over Princess because they had a Sunday departure rather than a Wednesday departure and it was easier for us with our work schedules. It was more expensive than Princess, but the dates worked better for us, so we chose this cruise. Flights: We booked through Celebrity Air. We have learned after years of cruising and having departure/arrival ports changed last minute and other ports of call changed last minute, as well as having a few heath scares, that airfare flexibility and travel insurance is a must for us. We wanted to fly economy going and business class return. This was something that Celebrity Air was unable to do for us. The prices kept changing each day, going up and up, and we kept getting different answers from the Celebrity Air team, so finally we just booked business class return through Celebrity Air. I checked the prices again after we booked it and it never went down. Keep in mind only AA and United and a few other airlines have real business class seats. Copa air is cheaper but they have small planes and do not have sleeper seats. We were happy to fly with United. We had a snow storm in NYC/NJ area the day prior to our flight but we were fortunate to fly out on time and catch our connecting flight. We heard of many folks on the cruise who either missed their flights or who were stuck or grounded. Another reason we were happy we got our flights through Celebrity. It eliminates the hassle and their prices were competitive. We always use Princess Air now too. Santiago Airport: So you will receive a receipt when you go through customs and immigration in Santiago, Chile. Please keep this as it is important. We realized that you need it to get out of the country. In our case we needed to give it to the ship when we embarked. We also used it at the hotel to waive the local taxes from our hotel bill! Some call it a tourist card, but it's a paper receipt in case you want to know what it's for please keep it. We grabbed a taxi from the airport by visiting the taxi counter which is outside of customs. They have 2 counters, 2 lines. One is for metered taxi's and the other is for a lump sum fare. We paid the lump sum and it was $40 US to take us to the hotel. You pay by credit card and they give you a receipt. We didn't have to exchange any money the entire trip! We used USD and credit cards the whole time! Santiago: we had an overnight in Santiago as our flight arrived on time on Saturday morning. We stayed at the Renaissance Santiago Hotel which was very nice. We chose not to venture out and instead caught up on our sleep as the hotel didn't have a safe in the room. We were afraid to bring valuables with us or leave them in the room (not being in a safe). Pickpockets can be a huge issue in Santiago, so we didn't bother exploring. We were well rested by Sunday. We had breakfast and then headed to the airport again to catch our ship transfer to the ship from the airport. Note: we used the hotel taxi which cost us about $50 but it was safer than using a random metered taxi. At first I had a hard time buying the Celebrity Transfer from the airport to the ship as we arrived the day prior. I simply called them and told them we were flying on Sat. from Santiago to somewhere else and returning to the airport on Sunday via another flight (I made one up) and they were able to process it. So stupid, but it worked! They didn't have us on their list, but they did charge me and I had a receipt for the charge for the transfer so I showed the email receipt to the transfer agent and she said ok and added our names to the transfer list. It was much easier and likely cheaper than a private transfer to the port, and safer I believe. Embarkation: very simple. We had Concierge class so we were off the bus, in the pier and on the ship within 15 mins'! Room: it was very dirty upon arrival, likely because the people in it before us were there for 14 days too, lol. Seriously though, the room we were in allowed for 3 people before us, as there was a pull out sofa that was lifted up and had been used, so it was a well used room, and was extra dirty likely. We bring Lysol wipes with us and wiped down the door handles, remote, light switches, phone, toilet, etc. so we figured they would do a better cleaning in days to come, which they did. The bed and sheets were clean as was the shower curtain so I was ok to move in!! :) Also our room steward brought us slipper upon request and always knew when we were in/out and took great care of us. He was much better than the room steward on our last Celebrity cruise who we never saw. We saw this room steward all the time!! Jan 9th Puerto Montt, Chile: We chose the Celebrity tour Peurto Varas and Frutillar. It was very nice! Puerto Varas we very pretty, we had a half hour to walk around town. We tried some fried empanadas which were good and then took some photos of the volcano that was in the distance from the lake. It was overcast, so it was barely visible. When we got to Frutillar (located on he same lake a few miles down) the volcano was more visible. I wish we had more time in Frutillar. We only had about an hour. We would have loved to had some food and drinks, but we spent all our time sightseeing! It was lovely! January 11th Chilean Fjords & Straight of Magellan: All the stuff to see was in the wee morning hours. We were up at 5am! We did see amazing sunsets and amazing cascades of waterfalls, but my gosh it is so early! So I can see if they change the port times, you can easily miss all this amazing stuff. I dono the answer but I'm curious about the trip in the opposite direction and if they had better viewing times??? Mikey Live is the outdors curator for the cruise and he is amazing! you will meet him and his family and love them https://www.facebook.com/mickey.live Punta Arenas, Chile: Our Penguin tour to the Island was cancelled, but just as well!! :) The ferries were broke, I say it was meant to be :) We had an amazing Penguin tour later on in Puerto Madryn with Celebrity! We instead walked around and had a fun day. You can see the church and Cemetery and lots of stuff on your own if you are able to walk! Great port to just walk around. Ushuai, Argentina: This was the first port that we really loved! We walked around, saw some cool shops (bought a souvenir penguin - if you do this anywhere do this here) and we wish we bought a baseball cap but we forgot! We had an amazing lunch near the port at a restaurant with meat and wine. It was fabulous! Cape Horn: Again early rise for us! Saw a lot and it was raining but we got out in the elements and enjoyed what is cape horn! Peurto Madryn: Took the ship tour to El Pedral Lodge. WE loved this tour! Saw Punta Ninfas, and Morro Nuevo. WE saw the most amazing penguins. This is the closest penguin tour to the ship and it included and amazing lunch and was well worth it!! Punta Del Este, Uruguay: Instead of a beach day we decided to book at tour to the winery with a picnic. We got off the ship and walked fast to the "hand" to get a photo then grabbed a taxi back in time for our tour that left from the pier to the winery with a picnic. Our least favorite tour. If you can get the winery with a proper lunch you a set. The picnic sandwich was gross and the wine was only about a glass and a half. Quite disappointing and expensive for we way/experienced! Montevideo, Uruguay: The best port to do on your own! If you can walk you can tour the old and new town in a few hour then have an amazing meal like we did near the port! It was incredible! Buenos Aries: We did a ship tour on day 1. We wanted piece of mind with all the pick pockets. Bear in mind we come from NYC and we don't have anything like what they have in Argentina, so we took a ship's tour. It was great! We did the market's tour. 4 hours of markets. Very cool. Then we took the dinner and Tango tour at night. Well worth every Penny! the Tango tour was amazing!! Day 2 we did the "Best of Buenos Aries tour" and it was great. We saw some different things in BA and then saw the Gauchos and had a nice lunch before being dropped off at the airport! Read Less
1 Helpful Vote
Sail Date: January 2018
We have enjoyed Celebrity Cruises in the past and we were not disappointed this time either. Staff, crew, food - especially the Martini Bar staff, all were excellent and we had a great cruise. Our cabin steward, Randy, was the best! ... Read More
We have enjoyed Celebrity Cruises in the past and we were not disappointed this time either. Staff, crew, food - especially the Martini Bar staff, all were excellent and we had a great cruise. Our cabin steward, Randy, was the best! We also really enjoyed the South American specialist, Mickey and his Mickeylive program, he was a fountain of knowledge - really amazing and made the cruise special.The down side was the 5:30 am timing of the sunrise club - which for some reason was the time the ship would be cruising through the Fjords, Glacier Alley, Beagle Channel and 6 am for Cape Horn. Those were tough mornings - but we were on vacation so would often just head back to bed! Lol. We enjoyed all the ports and went on some great tours/excursions. (All private). Seeing the penguins in Punta Tumbo was a highlight. Urauguay, was an amazing country, as well. we stayed for three nights prior to the cruise in Valparaiso, Chile and for three nights following the cruise in Buenos Aires, they were both amazing. Read Less
Sail Date: December 2017
The itinerary was great. It was a fantastic overview of South America. The ship is looking run down and needs a renovation. Need more variety in the dining room. It became tedious eating there every night. The Celebrity dancers ... Read More
The itinerary was great. It was a fantastic overview of South America. The ship is looking run down and needs a renovation. Need more variety in the dining room. It became tedious eating there every night. The Celebrity dancers and singers were fantastic. The rest of the entertainment was average (some good/some not so good). It seems to me that there were more things to do on sea days (especially the fitness classes - they really have to charge for them?). There should be someone monitoring the jacuzzis. There were lots of children in them (with their food) and no one could get in. We really enjoyed the healthy food options separate from the buffet. Embarkation and disembarkation are organized as always. Other dining: Qsine was awful - food was tasteless and cold. Tuscan Grill: fantastic and the staff were attentive and helpful. Enjoyed listening to Cruise Director Luigi, but he talked way too fast. Overall, a great way to see South America! Read Less
2 Helpful Votes
Sail Date: December 2017
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time ... Read More
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time of the year was that the ship was full of children running around all over the place and there was no where quiet to escape to. So I would go to my cabin. The Celebrity Infinity staff said it was unprecedented to have so many children at once, I was told there were about 40 groups of about 15 family members in each group. I must say the Celebrity Infinity staff were wonderful and went out of their way to make my cruise very special. I really enjoyed Mickeylive’s presentations, they were extremely informative and amusing. I learnt a lot about each port and the wildlife. He is very knowledgeable. Read Less
3 Helpful Votes
Sail Date: December 2017
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea ... Read More
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea days, although the only minus was that two port calls were to Montivedeo and Ushuaia on public holidays and both were “closed” (except for tourist shops). Perhaps with planning, Christmas Day and New Year’s Day could have been ‘at sea’ so we could have experienced the two port calls when fully working. Not a big issue though. Embarkation: We were in Concierge class and embarkation was a quick and smooth experience. I am in constant awe how Celebrity turns the ship around so quickly, although note that the staff have very long days on embarkation day. Cabin: We had a GREAT cabin steward ever - Richard. Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. He was professional, courteous and very efficient. Activities: There was plenty of activities for all tastes and ages- enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, We did the watercolour painting workshop with Ronnie - a bit too rushed but I enjoyed it. We used the gym every day - very nice but crowded. . Well equipped and everyone using it was very considerate. Carlo was a great gym director and was generous with his advice and help. Dining: We had select dining although needs to pre-book an evening dining time due to the high demand and late dining habits of the Latino guests 1800 of the 2100 or so guest total. The food and service was generally fine although on a 15 night passage, the Trellis menu was becoming tired and at times repetitive. But hats off to the staff who turned around such a large clientele night after night. hit or miss. We dined at Tuscan Grill on New Year’s Eve - attentive service, flavoursome food - just too much of it. Our waiter did a great job managing all of us. Of the Trellis staff, the standouts were Ali on, Shinde, Schubert, Asep. All are fantastic people, friendly without being obsequious, professional and genuinely nice. They made dining in the Trellis a “ look forward to” experience. Al Bacio. Without doubt, Cafe Al Bacio was our favourite place. From the 0700 hrs first coffee and Berlina’s ( in our PJs! - no one cared!!!) throughout the day and night. The staff made this experience the best and our heartfelt thanks to Daniela, Chitra, Lucky, Melissa and the baristas. Also Taz across the way in the Gelatoria/ Cocktail bar. All these fantastic Ambassadors should be praised the the Celebrity Board of Directors as great ambassadors of the company. Down Side. Like most long duration activities, there are likely to be downsides. For us, it was the large number of Latino teens and children who were rude, obnoxious and behaved in a self entitled manner ( where actually none existed). They would be demanding and ungrateful to staff, queue jump, be pushy and intolerant. Worst, they often roamed and partied in the corridors up to 0400 hrs each night being thoroughly noisey and totally inconsiderate of sleeping guests. Complaints to them and Celebrity fell on deaf ears. There was no evidence that their parents had any influence on these miscreants and actuall, we experienced some parents who led by example. They should be thoroughly ashamed, but I guess that’s their culture and breeding. WARNING. I recommend that future guests avoid the South American cruises when Latin school holidays are on. Final Thoughts: You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Putting the down-side of Latino boorish behaviour to the side, on balance the cruise was everything we hoped for. Our experiences in South America were rich and rewarding and the cruise enabled a wide spectrum of opportunities.. Read Less
1 Helpful Vote
Sail Date: December 2017
I do love every ship and Infinity is no different. Yeah she is a little bit older but that does not bother me. I like the movie area up on Deck 12 - although most of my cruise "Around the Horn" was too cold to enjoy it. I also ... Read More
I do love every ship and Infinity is no different. Yeah she is a little bit older but that does not bother me. I like the movie area up on Deck 12 - although most of my cruise "Around the Horn" was too cold to enjoy it. I also love the sunset bar on Deck 10 aft. I was staying on Deck 11 and was able to take a stairwell right down to that bar. Finally with the cruise I was on - I spent most of the time in Constellation Lounge looking out at the beauty ahead of me. Service on this ship was great! Especially in Blu! I was blown away by the service there. And the food in Blu was fantastic. Martini bar is a blast and I completely enjoyed trying some new ones. Solarium was super nice for this particular cruise as it was always nice and warm - which was needed for about 50% of this cruise. Overall - had a great time and I would not hesitate to cruise on Infinity again. Read Less
1 Helpful Vote
Sail Date: December 2017
We chose the cruise to be able to visit various ports in Chile, Argentina and Uruguay and see the very varied landscape of southern South America and view the abundant wild-life. We like the size of the Infinity and found it very ... Read More
We chose the cruise to be able to visit various ports in Chile, Argentina and Uruguay and see the very varied landscape of southern South America and view the abundant wild-life. We like the size of the Infinity and found it very comfortable. The Infinity does seem like it is due to be refurbished. Furniture, fixtures and linens were older and seemed worn and really need to be redone. Linens and towels seemed of lower quality and were dull and not up to the standards on other celebrity cruises. Our cabin steward was wonderful. Dining was excellent. We typically sat with others and enjoyed meeting many new travelers and sampling excellent food. Embarcation and Disembarkation worked well although we were very disappointed in the late change of the port from Valparaiso to San Antonio and the companies very poor response to help customer make that transiton. First we were told that we had to make our own way and then after complaints to supervisors, were able to get a bus to the new location after staying overnight near the airport. We had to cancel a planned trip to Valparaiso. The excursions were good but the tender service was awful. As one client mentioned, this is not their first rodeo and they should have a better system. It was hard to get off the ship if you didn't pay for one of the Celebrity excursions - we had to complain to get off early enough on Sunday to get to a church service. Some of the tenders were not full when they left because they didn't send enough people down at the prescribed time. It was frustrating and people were left to sit in public areas with little staff support and with lots of dishes and cups just left without clean-up. Really needed better management of the tenders and up-keep of the ship. We loved the discussions by Micky Live who was an absolute treasure of information. Celsea Behymer, the naturalist, was excellent and really spent quite a bit of time with cruisers. We loved that part. The scenery was excellent. Read Less
2 Helpful Votes
Sail Date: December 2017
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. ... Read More
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. Cabin crew are very good and so are the Ocean view & dinning area crew members, were very goo. And so are the entertainment.. one shore excursion we took was very good. Ship is very clean. Only problem we had was the Indian vegetarian food choice, even soup of the day was made with beef or chicken broth. Mr. Mickey Live had a great show & explanation for all the port. Our Cabin attendant Mr.Jose was very kind & helpful Mr. Benson at Ocean view dinning are was very good, one time we ask for yogurt & when we went to eat next day a day after he remember to bring yogurt to our table. Mr. ASAP & his assistants were very very good in main dinning area Read Less
2 Helpful Votes
Sail Date: December 2017
We choose this cruise because of the itinerary. Chile to Argentina around Cape Horn, Hardest part was getting to the port San Antonio rather than Valparaiso. After that everything went smoothly. We were concerned be we prefer fewer numbers ... Read More
We choose this cruise because of the itinerary. Chile to Argentina around Cape Horn, Hardest part was getting to the port San Antonio rather than Valparaiso. After that everything went smoothly. We were concerned be we prefer fewer numbers but we had a suite so we were spared the mobs with our own dining venues. Service was good and the waiters, bartenders and room stewards were great.We were extremely pleased with Mickey Live who did lectures on what to see,etc. He had a great personality and truly gave us a wealth of info. We especially enjoyed silent disco night.The Martini Bar was the hot spot on the sip with bartenders that entertain.. It was a really fun time. They had a special concierge for suite guests and a special room called St. Michaels Club for suite guests with special functions. The Captain was available to the public on many occasions I would go on Celebrity again but only on their smaller ships in suite class. Read Less
1 Helpful Vote
Sail Date: December 2017
We loved the itinerary for this cruise. All the ports sounded very interesting to us. This is our third cruise on Celebrity. The Solstice to New Zealand and Australia (2014), the Summit to New England and Canada (2016), and the ... Read More
We loved the itinerary for this cruise. All the ports sounded very interesting to us. This is our third cruise on Celebrity. The Solstice to New Zealand and Australia (2014), the Summit to New England and Canada (2016), and the Infinity to South America (2017). Even though this is only our third Celebrity cruise, we have sailed a minimum of at least 30 other cruises with other lines. The ship for this sailing was the Infinity, sister ship to the Summit. Overall the cruise experience was very nice. However, the ships overall appearance needs quite a bit of TLC. We noticed rust stains in many of the public areas, moldings that were not attached to the windows on the outside, carpet that had duct tape on a tear. These little things should not go unnoticed by the staff of the ship. The entertainment in our opinion has most definitely gone downhill. There were about three excellent entertainers, but unfortunately, there were acts that should never have been appearing. We know that cost is the major factor in running any business. Celebrity has a long standing reputation for being one of the cruise lines that excels on all levels. Unfortunately, on this cruise they did not live up to their reputation. On a positive note, we can't say enough about our cabin stewart. He was always around without you seeing him. He would know when we were not in our cabin, and it would be cleaned immediately. Whatever we asked him for or needed, he made sure we always received it. Zim Zim, thank you so much. A very special thanks to our Concierge Joel. He accommodated us in every way we needed. Since we had Select dinning, we just happened to get the best waiter around. Victor could anticipate any thing we needed before we knew we needed it. Victor you're the best. It would have been nice to see the Captain out and about more. I can count on two fingers that amount of time we saw him. On our New England cruise, our captain was a lady. Captain Kate as she is known. We have never had a captain on any other line like Captain Kate. She was approachable and very much a people person. She wouldn't wait until you approached her, she would always engage the passengers. We were so hoping that she could have been our Captain for this cruise. The food on the ship was slightly above average. We have noticed a decline of better cuts of meat, fish, poultry over that last few years. Being in the waters we were, the fish was just average or slightly below average. That was very disappointing. We feel the reason for this is how it was prepared. Fish needs to be cooked to individual orders (something that really isn't feasible due to the amount of people in the dinning room at one time). We realize that Celebrity is putting more time and money into their bigger newer ships, but they should not lose sight of their other ships and give them the TLC they deserve. PS: The embarkation for this cruise was changed to San Antonio, Chile Read Less
Sail Date: November 2017
We wanted a full transit Panama Canal cruise without seeing 2-3 ports in Mexico. The weather was very favorable throughout the cruise. While transiting the Panama Canal, there were people in the Constellation Lounge directly in front of ... Read More
We wanted a full transit Panama Canal cruise without seeing 2-3 ports in Mexico. The weather was very favorable throughout the cruise. While transiting the Panama Canal, there were people in the Constellation Lounge directly in front of the viewing window sleeping just so they could keep their seats. There aren't enough tables at the pool area (total of 8) if people want to dine outside. Smoking onboard the ship should be eliminated. Live shows in the Celebrity Theater tended to be too loud, while the movie screen on the rooftop terrace seemed to be not loud enough. Many of the cruisers tended to be snobbish, and looked down on anyone that would cruise on a Carnival ship, including some of the performers. The staff onboard was excellent and very friendly. Our room attendant kept our room in shape regardless of our schedule and they should all be commended for their hard work. Read Less
Sail Date: November 2017
We selected this cruise based on the itinerary and the cruise line. What really made this cruise stand out was the Celebrity Life Enrichment Series, Beyond The Podium. All the speakers were outstanding! Last year we took a Panama Canal ... Read More
We selected this cruise based on the itinerary and the cruise line. What really made this cruise stand out was the Celebrity Life Enrichment Series, Beyond The Podium. All the speakers were outstanding! Last year we took a Panama Canal Cruise on Holland America going from South to North and sadly neither my husband or I were able to understand the Naturalist who interrupted the transit. That was very disappointing. This year on Celebrity Infinitely, Bill Fall, who was a Canal brat, was beyond excellent. Since he is also a retired teacher, he was able to lecture and interrupt in an entertaining way. He had several lectures prior to the transit and on the day of our transit, he lectured on and off from 6:30am to 5:30pm! We would highly recommend this cruise solely based on this!! I am vegan and there were really very few options for me. The staff went out of their way to try to accommodate my diet but since we are doing a B2B cruise, I'm already pretty tired of baked potatoes, and pretty run of the mill fresh veggies. Celebrity has many vegetarian options but most are loaded with milk and cheese so I can't eat them. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than ... Read More
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than usual. I thought Captain club elites had some sort of priority embarkation but I did not see it. The Panama was the main attraction and the day long passage was well narrated. That was the best part. We did not especially enjoy the other ports and I will briefly mention them. Cayman Islands-Had to be tendered in. The port has become a dwelling place for all of the companies that line most of the cruise ports now. That is one of my pet peeves. They edge out what we came for Manta--The offers a free shuttle to to a square that offers all sort of local trinkets to buy. Included are Panama hats for $20 up. American dollars are accepted. If you did not purchase an excursion, then taxis are offered to the Monticristo around $20 but is negotiable. Took a picture of the Manta sign. Note-much of the Pacific coast was recently devastated by earthquakes a year or so ago Lima-Ship docks at least a 45-60 minute ride provided by the ship-in heavy traffic. Free ship shuttle. You are dropped off at a very nice mall. There, you have to fight your way through a mob of people offering taxi services.-Beware. If you want a taxi walk through the mall to the other street to the real taxi stand. BEWARE-all taxi prices are negotiable and make sure they are talking about Sols or dollars. You can go to most areas that you want to travel for $10. But they may quote $30. They will take $10. One pretended he didn't have change and one slipped us a counterfeit bill as change. And they drive lake mad people. But we did see what we wanted. Pisco-You dock at the edge of a desert-Maybe 20 minutes out of town. We took the excursion to the Baracas islands and enjoyed. From there we could also see the Candleabra formation. That afternoon we took it he free shuttle into town-not Pisco but an area called El Chapo. Arica-The market featuring local items is located right off the dock. You can either hike or ride a taxi up the top of the large rock right beside (El Moro?) Sort of liked it. San Antonio-made arrangements with Viator for ride into Santiago and stayed for 3 nights. Cost $90 pp for 2 people. As low as $60 pp for 6 If there is no other opportunity, our cabin steward (Fatkul) was very good. The food in the Blu was great and the service in there was special. All of the staff works in tandem. Entertainment-Mostly very good. The comedian and the juggler-comedian were the best. The magician was average at best. There was a lounge style singer one night that was not good at all. The impersonator was good. The shades Bluble" On the first night were good. Male pianist was good. Female pianist great talent, but I did not especially enjoy the arrangements . The violinist was very entertaining. The Whitney Houston singer was good. There was some male gaucho type dancers on the last night that grew old after a while. Lastly, The ship dancers and singers As well as the aerialists were good. I have probably missed some. Stayed in Aqua room. Will return Feb 23 to almost same cabin for the Antartica cruise. Disembarking-Was off the ship and through customs in minutes. Our driver was waiting. Positives-I was pleased with the value of my cruise. I bought it long ago and we paid several thousand less than some in the same type room. Shop wisely. Negatives-Why does this ship as well as most others have Park West art auctions that basically offers up crap that they call art? Why would anyone purchase diamonds,jewelry and other stuff on board that is as cheap or cheaper at your own home. Example-Jack Daniels was $25 on board and $20 at a drug store at home. Read Less
1 Helpful Vote
Sail Date: November 2017
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags ... Read More
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags at 12 our room was ready! Bonus. Great place to stay, near lots of restaurants, shopping and the port. We took the water taxi and enjoyed hopping on and off. We ended up taking the shuttle to the port because it was there. It would have been cheaper to take a taxi. Embarkation: If you were concierge class and above, then embarkation would have been a quick and smooth experience. If you were in steerage, then embarkation took over an hour for some. We arrived at 11:15 and were in line for one hour. Some people were in much longer. Cabin: We had the best cabin steward ever - Edy! Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. We love balconies and used it a lot. Activities: I found enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, I did the blendtique workshop - a bit rushed but I enjoyed it. I also participated in the Old World wine tasting. People weren't really tasting but gulping the wine like no tomorrow, some pretty happy folks afterwards. I managed to go to the very nice but crowded at times gym. Well equipped and everyone using it was very considerate. Dining: We had anytime dining, some nights we sat with strangers, others we sat with cruise critic friends. The food and service was hit or miss. The menu was a bit boring IMO. We did QSine with others from Cruise Critic...great service, great food - just too much of it. Our waiter did a great job managing all of us. One night hubby and I went to Tuscan Grill - we enjoyed the food and service. We did the buffet a few nights, just didn't feel like sitting and eating for 2 hours. Very good. Ports: Ok here is a word of caution. We had an active roll call. Two members offered some tours at pretty good prices. I signed us up. There were some odd things - the organizers wanted payment up front on the second sea day. They didn't show up to the cruise critic gathering. Usually the organizers ask for payment on the day of the tour and make an effort to show up the cruise connections party or the sailaway. Everyone else had similar suspicions. I sign up for the roll call tours as they are usually a smaller group. I should have checked when I kept seeing openings offered, but I assumed others had cancelled. Turns out that there were 3 - 4 busses on these tours! None of the busses saw the same things. Some were very upset, I could have let myself get upset (DH was!) but made the best of it. Note to self, check the numbers before you sign up. Grand Cayman: We didn't organize anything as we've been here before. The ship had to tender us to a different dock due to "high waves". But all the taxies and busses were waiting. We ended up near Calico Jacks. 2 loungers and an umbrella cost $15. The van was $7 each. We got a bucket of beers and had a pleasant day at the beach. Panama Canal: Amazing. The ship would not let people on the helipad at first due to the rain, but didn't mind crowds balancing precariously on the stairs! I was watching the helipad situation on the TV, as soon as I saw officers posing for photos, I knew they would open it. Being on deck 6, I went to the boarding area in the Theatre on Deck 5 and was one of the first on! Great day, we had a good lecuturer explaining the sites. I walked all over the ship taking photos, front and back. The roof top terrace was also an uncrowded but great spot to take photos. Manta, Ecuador: One of the roll call tours. The hike in the rain forest was good but may have been physically taxing for some. We saw and heard the monkeys. It was at the Pachoce Nature reserve. Then a quick drive to Montechristi, sadly we did not get out at the site overlooking the town. But did have 45 minutes to explore and shop in town. Lima, Peru: Well if you weren't on a ship tour, things were challenging. Private tours were not permitted in port. They had the choice of meeting you at a shopping mall 30 minutes away or at a taxi stand just outside the port. The guide thought it was best to meet 3 busloads worth of people at the taxi stand. However the port shuttle had two vans holding 8 people! You can imagine the line. In the end, Celebrity provided the bus to ease the line up. The taxi stand wasn't in the nicest of areas. The next day we arranged to meet the tour at the mall. Much better. However on day 2, many of the group members skipped the tour. Too bad, day 2 was much better then day 1. Pisco, Peru: I semi-arranged a flight over Nazca Lines. Due to all the personal information required for the flight, I just had everyone contact the operator themselves. Our favourite part of the cruise! You read about them, but once you see them - they are amazing. We had to retrieve our passports from Guest Services, we got them right away the day before, others had to battle it out. We were in a 12 seat Cessna - good thing I took some Dramamine! On the way back we stopped to take photos of a flock of flamingos. We had the option to get off in Paracas, but we were tired as there was more port stress, however I managed to tell the tour operator about it so they had everything arranged when we got off - they reserved a shuttle for our group of 10, which drove us 5 minutes to the parking lot where the van was waiting. Arrica - another roll call tour. But I really enjoyed it, a stroll up the coast - for some reason our group didn't get to see the caves - others did. But we went into the desert and visited an Olive Farm. San Antonio replaced Valpairiso. This time only one bus. We got to visit a winery, see around the area and have a great lunch at a little roadside restaurant. We all got dropped off at our various hotels before the rest were driven to the airport. We spent a 2 days in Santiago - I'd arranged some tours with Stamp's which went very well. Final Thoughts: The roll call was very active and the Cruise Connections party well attended. I met some great people and all in all I really enjoyed myself. You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Read Less
1 Helpful Vote
Sail Date: November 2017
This cruise to South America is not the usual popular destination as the area is prone to bad weather and high seas. That was what attracted me to the destination. I selected Celebrity as in the past my culinary experience was very good. ... Read More
This cruise to South America is not the usual popular destination as the area is prone to bad weather and high seas. That was what attracted me to the destination. I selected Celebrity as in the past my culinary experience was very good. This trip however, the prepared paella more resembled saffron rice with seafood thrown in. Food is overall good just not as good as on previous trips. The elite activities published and provided on the first day of the cruise seem to ALL be subsequently different than originally published. Locations and days changed. Delays ensued. The ability to attend wine tastings on time was zero and the welcome party impossible due to rescheduling too many activities on the SAME DAY. When having found the new location of the wine tasting the restaurant staff complained about our late arrival which was in no small part caused by the many schedule changes and delays. I am traveling with one who has a cardiac condition. The most significant COMPLAINT I have is that very few staff seem to know where the emergency cardiac resuscitation (defibrillation) equipment is located and further they are instructed NOT to use them. It took hours to locate the one in the casino and 24 hours to obtain a map of the ship that indicated where these ESSENTIAL and VALUABLE LIFE SAVING EQUIPMENT were located. The staff party line is that you call emergency and they will promptly help you. From what I have seen, that may be the case or IT MAY NOT BE. In the event of a cardiac emergency, I would rather call the emergency number and then retrieve the equipment. I am confident I would wind up as the first responder. The location of the defibrillation equipment on the entire ship should be POSTED IN EACH CABIN on the CABIN DOOR. I don't understand that given the average age and condition of most passengers that this is not remedied IMMEDIATELY. Yes I am more sensitive as I am traveling with one who could well require such equipment. However, I believe my comments should apply to all cruise ships and that staff who are trained to use such devices could save lives. I am still on the infinity for 12 more days, I will provide an update should it be warranted. Read Less
Sail Date: November 2017
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, ... Read More
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, the crew was almost universally friendly, attentive and wanting to make our cruise experience better. The ports were generally excellent with the exception of Colon, which was a dump. In our opinion we should have sailed straight from the Panama Canal to Cartagena, which other than the canal was the highlight of the cruise. We don't take ships' tours but had a few good tours on this cruise, with the exception of Puerto Quetzal, where the tour arranged through Tour Excursioneers to Antigua and a spa was poorly organized and overpriced. Our tour with Marelvy in Cartagena was excellent, as was our tour from Puntarenas. Again the only negative was the ship, which is in very bad shape. Read Less
3 Helpful Votes
Sail Date: November 2017
We chose this cruise because of the inclusion of the Panama Canal transit in the itinerary. For that reason alone it was worth the travel and cost. The ship is looking tired. The policy of making almost everything an extra cost is ... Read More
We chose this cruise because of the inclusion of the Panama Canal transit in the itinerary. For that reason alone it was worth the travel and cost. The ship is looking tired. The policy of making almost everything an extra cost is off-putting. The specialist restaurants seemed to offer little for the additional cost. The internet package is outrageously expensive. We have 'gratuities paid' except that there were not. I think this may convene the British Trade Description Act and will discuss it with our travel agent. 18% add on to every purchase is too high. One highlight of the cruise was having Bill Fall on board. His lectures on the Canal and narrative as we transited it were outstanding. Entertainment was not to my taste with the single exception of the conjuror. DW was more impressed so it is a matter of taste. Celebrity not first choice for next cruise. Read Less
2 Helpful Votes
Sail Date: November 2017
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the ... Read More
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the canal. We ate dinner in the main dining room. The food was generally great, except for some of the vegetarian dishes. the Spa cafe was a disappointment. Food was mediocre and no hot food. Went on another Celebrity cruise and the spa cafe served grilled fish for lunch, great!! but not on this one. Only cold wraps and salad. this ship is over 15 years old and in need of maintenance in the rooms and some care. With the first view of the ship I noticed that it needed painting and general care outside. I guess I am spoiled by RCCI and the care that the Captain for "His" ship. This care was not evident on this cruise. Found out that Captains are rotated every 3 months, so there is no "ownership" of the vessel. Also found that the brochure description of the cabin was mistaken. Read Less
3 Helpful Votes
Sail Date: October 2017
The Infinity is old and needs an update. The finishes around the ship are worn, there is rust in a lot of places. The crew is outstanding and the service was the best. The newsletter had errors many days. Events in the newsletter had ... Read More
The Infinity is old and needs an update. The finishes around the ship are worn, there is rust in a lot of places. The crew is outstanding and the service was the best. The newsletter had errors many days. Events in the newsletter had wrong days and times. The sound system in the Casino is bad, could not understand anything the young lady said. The Dining room staff and drink servers were great. Rodman kept us supplied with our selections from the bar. The Boarding process in Fort Lauderdale was bad, Security did not know what they were doing. The line was so slow, I watched as people set off the metal detectors and security had them go back through 5 and 6 times with the same result. They held us on our bus for 20 minutes because on of couples from the hotel had upgraded their cabin and did not had the right tags. There was no reason to hold all of us. Bill Fare, our Naturalist for the Panama Canal was great, he knew the subjects and presented them well. Entertainment was so so, and I was offended when the comedian made fun of the deaf people in the audience. Read Less
1 Helpful Vote
Sail Date: October 2017
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) ... Read More
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) to the port at 10:00am. No long lines, easy process. We're Captain Club Select, we had a specific waiting area for priority boarding. By 11:00am we were on the ship. We were in regular veranda cabin 7078. Our room steward gave us a bottle of chilled champagne for our anniversary. This was our first experience with a beverage package. We had Classic. We found plenty of choices. This cruise had a good combination of ports and sea days. All our shore excursions were booked through Celebrity. In Cartegena we did a boat tour of the bay and a walking tour of old town. For Panama we did a boat tour on Gatun Lake. Costa Rica was a hike in the cloud forest. Cabo was one of the best we've ever done, a sailing/snorkel tour with Cabo Adventures.. We had Anytime Dining, we ate at 5:30 and were finished in time for the first seating of the shows. We were able to get the same table each night by making reservations. The food was good, service was excellent. Our waiter brought a cake and sang to us for our anniversary. We had breakfasts and most lunches in the buffet. The food was good and we were always able to find an empty table. We had enjoyed the Spa Cafe on previous cruises and were disappointment in the cutbacks on what was offered there this time. The burgers and fries at the pool grill were delicious. The highlight of the trip was of course going through the canal. We were allowed onto the helipad for part of the transit. The canal lectures and commentary by Bill Fall were superb. We went through the old locks, could see some huge cargo ships at times in the new locks. Yes Infinity is an older ship but we found all to be in good working order. The crew was fantastic. Disembarkation at San Diego was quick and efficient. They asked for all non-US to meet in a lounge, the rest of us were called by color/number from designated waiting areas. Didn't have to fill out Customs forms, we walked with our luggage to checkpoint and were only asked to show passports. Read Less
Sail Date: October 2017
We went with a group of 20 and we wanted a ship that could fit through the original lock system. I was disappointed in the ship and the food; I had heard it was a cut above Royal Caribbean and I didn't think it was at all. The ship ... Read More
We went with a group of 20 and we wanted a ship that could fit through the original lock system. I was disappointed in the ship and the food; I had heard it was a cut above Royal Caribbean and I didn't think it was at all. The ship needs some refurbishing; much of it was dated and in ill-repair. The best thing was the service! Everyone of their employees treated us so well! The entertainment was great, though. We saw the shows almost every night and they were terrific. There was a comedian that was so funny I almost fell off my chair! The guests on this cruise were quite an older crowd probably because of the length of the cruise and the time of year; I do prefer a cruise with a varied age group population. I'm going to give Celebrity one more try; if it isn't superior, then I will go back to just using Royal Caribbean. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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