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3 Helpful Votes
Sail Date: June 2016
We choose Celebrity based on 2 previous experiences that were great. Unfortunately this particular sailing did not measure up at all. We were very disappointed in the service, the food, and one of the 3 ports that we visited. It appeared ... Read More
We choose Celebrity based on 2 previous experiences that were great. Unfortunately this particular sailing did not measure up at all. We were very disappointed in the service, the food, and one of the 3 ports that we visited. It appeared that the staff that we encountered were not happy and it was demonstrated in the attitude towards the guests. People complained about the uncharges for simple things like hot chocolate at the glacier $10.00 even if you had the drink package! Not sure what was going on but the staff were very unorganized, the food repetitive and disappointing. Even embarkation and debarkation were chaotic. Our stateroom attendant put new robes in our closet and removed amenities to sanitize on day 6 in preparation for the next guest. We may try them again but our main faction for 2016 was a let down. On a positive note the entertainment was very good and we did enjoy the Tuscan grille where food and service were top notch. Read Less
12 Helpful Votes
Sail Date: May 2016
I was hoping for a cruise a little more luxurious than others i have taken. Sadly there were huge problems. Naturally taking out the wharf in alaska and causing 3 million dollars damage was a notable detraction but there were more ... Read More
I was hoping for a cruise a little more luxurious than others i have taken. Sadly there were huge problems. Naturally taking out the wharf in alaska and causing 3 million dollars damage was a notable detraction but there were more serious personal problems with the accommodation and staff. The staff other than the cabin stewards seemed distant and uninterested until we cast a few 20's around......suddenly all where friends.....room service was hit and miss, food often arrived cold. The biggest problem was the cabin that lacked any real ventilation so was usually too hot...at one point i suggested to the cruise desk that we would need to move our bedding to the lounge in order to sleep.......response? if you like sir!!!! Also there were huge problems with the toilets. Often the smell was unbearable after the flooding. Some people had to be re cabined. There were many times the toilets were unusable . Read Less
17 Helpful Votes
Sail Date: May 2016
This cruise was part of a package with a tour of the Rockies, we have been on 4 cruises prior but none with Celebrity. I will NEVER cruise with them again as the whole experience was very under whelming. For a company that has been ... Read More
This cruise was part of a package with a tour of the Rockies, we have been on 4 cruises prior but none with Celebrity. I will NEVER cruise with them again as the whole experience was very under whelming. For a company that has been operating as long as them they should have perfected so much more. The first thing that I complain about is the ridiculously long waiting period for embarkation and disembarkation, it was so disorganised and amateur, like it was the first time they had ever sailed and this was at every port. The food in the formal dining room was well below par and it was much better to eat in the café which should not be the case. The days at sea were far too many for such a short cruise and the activities on these days did not rate compared with other ships. You cannot count shopping as an activity which they did several times a day, also organising future tours with discounts should not be counted as an activity. There was not enough entertainment during the days at see also, but the evening entertainment was good. We travelled with a group of West Australians and many felt the same, resorting to the Library for something to do....this should never be the case. The staff were very nice and attentive except for the bar staff in all areas who could be quite rude and short. The cabins were clean. Read Less
12 Helpful Votes
Sail Date: May 2016
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The ... Read More
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The journey through the Inside Passage which is one of the feature of the cruise took part at night. A morning sailing would have been more appropriate for passengers to enjoy the scenery. The restaurants were overwhelmed by the number of passengers and mealtimes were not an enjoyable experience. The "chic' nights were spoiled by diners turning up in the main restaurant in anoraks. Overall the food was far from what we expected from a company such as Celebrity. The first port of call was a total waste of time. A seedy little town of no consequence. Passengers were puzzled as to why we had docked there. Juneau was a pleasant town and to walk around and get a feel of the Alaskan way of life. The journey back was again a disappointment as the cruise through the Inside Passage was again at night. Finally I have a debit of $26.48 on my Visa card and I have no record of spending that amount. We had the classic drinks package and were careful to stay within the guidelines. In summary we would be hard pressed to entertain a Celbrity cruise in the future. Read Less
10 Helpful Votes
Sail Date: April 2016
We took the Celebrity Infinity (ship) cruise through the Panama Canal in April 2016. There's good and bad about the cruise and the company. The ship was good - it's clean, well organized and the staff is excellent. Based on ... Read More
We took the Celebrity Infinity (ship) cruise through the Panama Canal in April 2016. There's good and bad about the cruise and the company. The ship was good - it's clean, well organized and the staff is excellent. Based on that, they would get a high ranking. The negative about the cruise, itself, is that there's not a lot to do. There are many "at sea" days where the ship is just sailing along to get to the next port and those days are pretty boring. The ports that the cruise stops in are mostly just tourist towns with not much of interest. I suppose if you're interested in water activities you may find the ports a bit more interesting but the time in each port was relatively short. The transit through the canal was interesting - it's the focus of the trip. Finally, I've never encountered a company who made it so difficult to offer comments. I had a number of issues that I wanted to raise with the company, many which were suggestions for how to improve the experience - not just complaints. I asked at the front desk for an email address where I could send a note to the proper people and met a stone wall. The suggestion was that I write my comments on a paper and hand them in to the desk! I rejected this suggestion and reiterated that I'd like to send my comments electronically. After going back and forth several times, and the desk clerk going to talk with her supervisor, she finally gave me an email address. I sent my comments to that email address and asked specifically that someone respond to me since I had had so much trouble getting an address but - you guessed it - no reply was ever sent to me. I tried going to their web page and used the "comments" feature of their web page and sent my comments. I received an automatic response that they had received my message but again - you guessed it - I never heard back from them. It appears that Celebrity is very willing to take your money but is not very interested in hearing the experiences of those who actually take the cruises. Absolutely miserable, poor customer relations. Read Less
3 Helpful Votes
Sail Date: April 2016
We chose this cruise because of the itinerary and Cruise Line. The Canal was underwhelming since it was impossible to hear the transit narration over the PA system and therefore we missed the history and tidbits concerning the old vs new ... Read More
We chose this cruise because of the itinerary and Cruise Line. The Canal was underwhelming since it was impossible to hear the transit narration over the PA system and therefore we missed the history and tidbits concerning the old vs new canal. Celebrity has run this route for years yet still has opening day problems on simple issues. Many times it looked like the previous transit crew had been removed and shot as many crewmembers were clueless on itinerary questions. Our room was Aqua Class which supposedly carries a premium service. I guess we missed that premium unless you count the fire above our cabin which caused a three pack a day smell in our room for the whole cruise. It was either Winston or Pall Mall.. The one redeeming grace was Blu the restaurant which indeed almost lived up to the hype. As typically happens, the crew was ill informed on many issues and typically answered a question in a way they felt you wanted to hear. Customer relations is misnamed. The ship is tired and in need of a good cleaning and repainting. Never again on Celebrity. The premium price is not worth what you receive! Read Less
25 Helpful Votes
Sail Date: January 2016
I would like to say up front that my vacation in South America overall was excellent, however that was hardly in part to Celebrity Infinity itself. I should have known things would be poorly planned and executed when I got bad ... Read More
I would like to say up front that my vacation in South America overall was excellent, however that was hardly in part to Celebrity Infinity itself. I should have known things would be poorly planned and executed when I got bad information from Celebrity reps at the hotel (the Sheraton convention center in Buenos Aires) prior to departure. I went to ask the two women at the table about shuttle transfers from the hotel to the pier and was told that it was something you had to book online ahead of the trip, and if they had room later, we could buy a transfer. Someone else in my group (I was with a group of 60+ people) asked them shortly after I did about the transfers, and the woman was able to give her a shuttle ticket right then and there. Furthermore, they were next to another cruise line desk, and that desk and pictures and information about the excursions, as well as safety tips. Celebrity had nothing but a couple of forms. When we got to the ship, there was a steep ramp that went up probably the equivalent of 3 flights, that most passengers could not climb to get on board. I saw many elderly and able bodied people struggling to climb the ramp. There was a shorter ramp a bit down on the ship, but at no point did any celebrity employee offer it to those who had trouble climbing the steep ramp. On board, the services were pretty good. Housekeeping staff was friendly and efficient however, a woman in our group was in the shower, and housekeeping entered the room and proceeded to make up the beds while she was in the shower. She was comped a bottle of champagne. That's it. I, however, did not have any problems with housekeeping. The staff in the Oceanview restaurant was hit or miss. The majority of them were friendly, but I did run into a few rude waiters who seemed inconvenienced when I asked them to bring me a diet coke, which was part of my EXPENSIVE beverage package. While I'm on the topic, the fact that Celebrity doesn't even provide bottle water free of charge, and now includes it as part of a beverage package is a JOKE. It seems that anything that used to make celebrity great, is now only given to their premium club members. If you want soda, juice, water (anything non-alcoholic) expect to pay around $300 + 18% gratuity. You also can't split that with your cabin mate. If you're a married couple, you each need to have a package. If you're a mother/daughter, same deal. It's a complete rip off. The staff in the main dinner restaurant were wonderful and kind. The service was a tad slow sometimes, but they made it a point to remember things we liked or didn't like about meals, or special dietary issues anyone had. I have no complaints about the service we received there. Though, overall, I found the general attitude of many staff among the ship to be snobby and rude. We paid a lot for this vacation, and some of us spent more time having to go down to guest relations to sort out issues, than we could enjoying our time abroad. If you did offer any complaint, the desk was very dismissive and seemed too busy to help. At the pool, many waitstaff walked past me as though I didn't exist and would ask other guests near and around me if they needed anything, but never me. I inquired in the Art studio about a print, and when the person working at the desk realized I wasn't in the market for a $5,000 painting, he couldn't get rid of me fast enough. Also, I asked if there was a place on the ship to print a boarding pass, like you would find in a hotel, and the girl at the desk looked at me as though I'd just asked her for $1 million dollars in small bills. She proceeded to tell me printing was available in the iLounge, and you had to have an internet package to use the computers to print. They should make it so those computers in the iLounge at least let you access airline information for free. Speaking of internet, the service is slow, and the cost is insane. It's $299 for unlimited minutes, and you can only be logged into one device at a time. I don't recommend purchasing any of the minute packages unless you only plan on checking email once. By the time you get anything to load, you've used up all your minutes and it'll be a waste of your money. If celebrity is aware of where the people on the ship come from, they should also know the average age of their sailors, and make accommodations for senior citizens and the elderly. My trip had A LOT of senior citizens, and celebrity was not well equipped to handle their needs. At the customs port before we left Buenos Aires, they only had 2 wheelchairs to take people too and from customs to the shuttle to the ship. Many elderly had to walk a lot in order to get through customs, to the shuttle, and from the shuttle up the ramp to the ship. Additionally, on excursions, Celebrity said they would offer shuttles from the port to the ship and in many cases, those shuttles weren't available, and many people had to walk very long ways from bus drop off to ship, which leads me to their BIG problem with excursions. Their excursion prices are so inflated it's not even funny. Most of their city tours are around $60-$120 and give you barely anything. Most don't come with lunch, and the buses drive around the city without stopping to let you out to take pics. Save your money and wait until you disembark, and pay one of the many people waiting at the pier to take you around the city for $10-20 in most cases. (Side note: in Montevideo, take the free shuttle to the leather factory in the center of town, and then take the city tour with S+G traslados first class. The driver is Mario and the tour guide is was wonderful. I learned so much about Uruguay and only spent $15 for a 2 hour tour. you can email them at rcturismo@adinet.com.uy.) Furthermore, make sure you do this ESPECIALLY if you plan on taking this cruise for Carnaval. Celebrity charges almost $600 for their normal Carnval ticket and it is the biggest rip off I've ever seen. For $600 you're taken by bus to the samba stadium, and given a thin pillow to sit on, a couple mardi gras like beads, and that's it. They don't give you wine, water, Gatorade nor do they feed you. You also are sat in the grand stands which are concrete and it is VERY hot. If you want to sit in a VIP box, be ready to pay over $2,000. Some people in my group found tickets for around $100 including transportation, by vendors in the port in Rio and had the exact experience I did, but for none of the cost. Do not let Celebrity trick you into buying their package because of safety etc. You will be just fine going with another group or vendor. Trust me. That's $600 I will never get back. However, one excursion that was worth it, was the one we took on our last day that has an airport drop off. It was the best of Buenos Aires city tour, and ends at a Gaucho Ranch in the country. Our tour guide Maxi was A+++ and I absolutely loved that tour. It was worth every penny to be dropped at the airport, and it's a good way to kill time if you have a late flight. The entertainment was the only ship highlight. The bands they employ were very good and fun. They seemed to enjoy their time on stage. The Infinity singers and dancers are great, and lively, and probably don't get paid enough for how much they work. Even if a show may not be in your taste, go see it anyway, because if nothing else, the people performing are good, and really seem to want to entertain you. I also met a few of them, and they were all very nice and kind. This ship had a decent amount of activities. The cruise director Sarah is wonderful, and the other people who work with her that are in charge of activities are fun, and nice, and really make sure you have a good time. There is usually something going on whether it's at the pool or in one of the lounges, however, primarily, the activities seemed to be at night. I thought they lacked daytime activities. Seeing South America was a dream come true, I just wish my group and I went with a different cruise line when booking this trip. Unless Celebrity the brand itself, makes significant changes, I will never sail with them again. Read Less
7 Helpful Votes
Sail Date: January 2016
Celebrity no longer lives up to their reputation and seem to have developed a caste system where only those who have traveled with them many times have access to all of the restaurants, have access to all of the services and are treated ... Read More
Celebrity no longer lives up to their reputation and seem to have developed a caste system where only those who have traveled with them many times have access to all of the restaurants, have access to all of the services and are treated with the courtesy and respect that once was given to all on board. Many of the things that made Celebrity special have been eliminated. Water is now a paid commodity. Flowers are missing from most of the dining areas except the " paid areas." Many of the activities that were once offered for free are now offered for a service fee. Classes in the fitness area are offered at a designated fee based on the popularity of the class. Technology classes are offered for a fee. Wine tasting classes are offered for a fee... The shore excursions on the South American cruise we took were disappointing as many did not even stop to allow for photo opportunities. None offered water that wasn't a pay for your own option. In one case there was a mix up and two busses arrived at the same destination so our group ended up in a sheep sheering barn instead of the restaurant area getting served tea and empanadas and all we heard was," We are sorry for the mix up." The only saving grace was that the ship was very clean. Our room 6016 had plenty of storage areas and more hangers than we've ever had on a cruise and two stewards who took fabulous care of the room. On the other hand our deck had some sort of a leak from above so there was water on the deck for 3/4 of the cruise making it impossible to use. They did come in and try to fix it half way through the cruise, but what they did made no difference at all. Embarkation was a nightmare. Once again there was no water, coffee or soda available even to purchase for the first hour to hour and a half that we waited. Once all three were available it was available to purchase. Enrichment activities were fewer than in the past. We heard that some of this was due to our inability to get into certain ports so that was not the fault of the cruise line. The guess entertainers were terrific. The Celebrity Cruise entertainers were embarrassing. During several acts they were actually bumping into one another- not due to weather but because they apparently did now know where they belonged on the stage. The people in the fitness area did a great job of organizing classes accommodating a wide range of needs. The pricing is a bit ridiculous. Read Less
11 Helpful Votes
Sail Date: January 2016
I have been on about 80 cruises and have sailed on the Infinity alone for at least 70 days within the last 2 years (did a B2B x 2 in 2013/14). I will think hard about booking another cruise with Celebrity after this disappointing 14 night ... Read More
I have been on about 80 cruises and have sailed on the Infinity alone for at least 70 days within the last 2 years (did a B2B x 2 in 2013/14). I will think hard about booking another cruise with Celebrity after this disappointing 14 night voyage around Cape Horn. Embarkation No water or food was served in the terminal. I was informed by a ship officer the port doesn't allow service of any kind. I strongly suspect this was because the owner of the one café located in the terminal is politically connected. Consequently, the absence of service of any kind by the ship forces passengers to buy from this café, the only source of refreshment for a couple of thousand waiting passengers. Corruption in Buenos Aires (where I live part time) seems to have reared its ugly head once again. Food Among other things, the recent dry dock resulted in a change of restaurants. The suites, as well as Aqua class, now have a dedicated dining room. The Murano is gone, replaced by the Tuscan Grill. I ate one meal at the Tuscan and would never spend the money to eat there again (changed my 3 meal package to repeat the Qsine). My 16 oz roasted prime rib was an unappealing, too heavily fatted, 9 oz. My girl friend's pasta with frutti de mare was a horrible presentation of overly sauced, seemingly rewarmed pasta. The seafood did not impress either - nothing on her plate seemed freshly prepared. Actually, I ate twice at the Tuscan because one of my favorite ship board experiences, the Chef's Table event ($140 pp), was not only served in that room, but the food items were right off the Tuscan menu. What a disappointment. Even the portion sizes were not adjusted with the unsurprising result that by the time the main course was served undisciplined diners were too full to eat more than a small amount of what was on their plate. Moreover, separate wines were not served with each course. The one red and white that were poured were far from special, at least not by taste. The sommelier didn't bother to introduce them. Not only was the food and wine not up to past Chef's Table standards, but even the gift photos were short changed. I was given one photo of the table (only 5 attended that night). I had to ask the Capt Club hostess to see if I could get a photo of just me and my girl friend (as was included on all prior Chef's Tables). Thankfully, she did. I felt this Chef's Table event was an unmitigated disaster. We dined twice in Qsine and stuck to the seafood offerings. Nothing spectacular, but nothing bad except what they described as crab (had they not told me I would have had difficulty ascertaining the item contained crab so adulterated was the dish. As poor as it was, it was better than the quasi crab concoction I had the misfortune to order in the MDR. On the bright side, the service in the specialty restaurants was first rate. The same could not always be said of the service in the MDR. There is a difference between overly solicitous/fawning on the one hand and efficient/friendly on the other and that distinction was blurred in the MDR. The food itself was ordinary at best except for one night when a well prepared canard ala orange and lobster tail were on the menu. We ate breakfast in the Oceanview café - the usual stuff (though the fans of fresh berries would be disappointed). That goes for the lunch time fare as well. Also standard were the burgers (beef, veggie and turkey) served at the poolside grill where we ate lunch most of the time. Good fries. I'm trying to lose weight so I only sampled the pizza once (well, okay twice, dear). Not bad. Service in the Oceanview is very good. Entertainment and Enrichment, Shore Excursions We caught the initial cast production and didn't bother trying to adjust our schedules to watch others. Not impressed by singing or dancing, and whoever is in charge of costumes is either incompetent or should insist on a bigger budget. Tacky. We didn't attend the theater often so I can't comment on the other entertainers. The lounge acts and dance band (quartet) were just okay, often performing in the 11th deck Constellation where some form of entertainment was on offer just about every night starting around 10 pm followed by recorded music for dancing. One night the Constellation disco DJ laughed me off when I ask that he play Sandstorm by Darude so we could dance to it (my girl friend is audacious on the dance floor). At least, he had heard of it. Rock and roll is okay, but only rock and roll ? - maybe we retired too early. Milos Radowich was on board to give almost daily lectures on wildlife, history of the region and related subjects. I only caught glimpses of his talks on the tv. He seemed quite entertaining and others who attended his presentations uniformly said he was interesting and fun. I seldom do ship excursions and I have been to these ports frequently, but we teamed up with 2 other couples to hire 2 private taxis to take us from Puerto Madryn to the Punto Tumbo penguin rookery. A 2+ hour drive each way to see some birds. Never again. I am not a gambler and don't spend time in the casinos on board , but as long as I'm on negative experiences, let me quickly comment on an anomaly in the casino. I used my "free" Elite status $5 bet coupons at the roulette table. Placed $10 and 2 coupons on each black and red. Guaranteed to win $20 unless 0/00 comes up. It didn't, but I was paid only $30 (and not $40) for my winning bet. Later, I realized I had been shortchanged and went to the casino to discuss. I was told by a table mgr that you can only use 1 coupon at a time. But why wasn't that told to me at the time I placed the bet? Table mgr agreed and said I should return to speak with casino mgr, but I never followed up. A small matter, but sort of typical...I felt I was getting less for my money throughout the cruise. I guess my expectations were too high. Stateroom Upon boarding I asked if I could purchase an upgrade. I was told I'd have to wait a night or two (ports of Montevideo and Punte del Este) in order to find out. When on the second night weather caused us to skip the later port, Guest Relations offered us a free upgrade to concierge from an oceanview. A nice gesture (I'm Elite status) which I reciprocated by tipping the stewards more generously than normal. The concierge stateroom was a standard veranda. The temp control worked as it should. The shower water pressure was better on our deck 2 oceanview than the deck 9 concierge, but the veranda was the better tradeoff. TV programming was the usual CNN/BCC/ESPN repeating movie fare. Despite receiving a free upgrade I did not enjoy this cruise. In my opinion the food was bad, the entertainment so so, and the ports nothing to write home about. 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4 Helpful Votes
Sail Date: December 2015
This was a very disappointing cruise. The itinerary was great and we enjoyed the Ports very much. The Panama Canal was amazing, but oh dear Celebrity Cruises are dropping their standards. We first cruised with them in 2009 and since ... Read More
This was a very disappointing cruise. The itinerary was great and we enjoyed the Ports very much. The Panama Canal was amazing, but oh dear Celebrity Cruises are dropping their standards. We first cruised with them in 2009 and since then they have dropped all the little extras that made cruising with them enjoyable. Now they are only interested in getting as much money from you and giving as little as they can. The Captain was barely visible and when he did appear he made it clear he did not want to be there, getting away as quickly as possible. The Waiters in the Dining room were great but some of the staff were certainly not and need training. The food in the Self Service was cold regardless of the time of day, as was the coffee and the hot water. I don't understand how they can get past the Environmental Health checks as to serve food as cold as this must be a risk to health. There were some outstanding staff but sadly they were not in the majority. Celebrity used to have numerous lectures and talks, all very entertaining, but on this cruise apart from destination talks these lectures were few and far between. Firstly they stopped the little vases of flowers, then the slippers, then the complimentary bottle of water, the towel arrangements, then the "Waiters finale", then the Formal nights, but failed to tell passengers before arriving. For Concierge class our fruit selection was three rotten apples and a cheap bottle of sparkling wine, which was undrinkable. They are not award class any more. The embarkation was a shambles. Read Less
4 Helpful Votes
Sail Date: December 2015
for our 14th cruise we decided to try a "step up" from RCCL and try Celebrity. I must say we were very disappointed in our whole experience. The ship has had a recent updating so it was clean and pleasant looking. however the ... Read More
for our 14th cruise we decided to try a "step up" from RCCL and try Celebrity. I must say we were very disappointed in our whole experience. The ship has had a recent updating so it was clean and pleasant looking. however the colors they used for the décor is so plain. Beiges and light browns and black and white photos hung with beige matting. Very boring. Food was below what we experienced on our other 13 cruises in the last 7 years. Service at the main dining was average and the assistant waiter might have not even been there as little as our table saw her. Only cruise we took where they didn't scrape the table of crumbs between courses. The food selection was limited compared to others too. We witnessed not cleaning or changing the table cloths at breakfast. In fact once we were the second couple to sit at the table that morning and our tablecloth had bread crumbs and pepper on it from the previous people. Staff were very friendly. ACTIVITIES during sea days consisted of singing or trivia. not much else. we don't play bingo or do scrapbooking but for people who do the ship had bingo 1 day and scrapbooking 2. very limited in activities and without a card room that left cards and board games to be isolated instead of a community activity. music was good. entertainment was below average. Read Less
4 Helpful Votes
Sail Date: November 2015
While we have sailed with Celebrity Cruise Lines several times, this was the first cruise on the Infinity and what a disappointment. The service on the ship was far below Celebrity expectations. The ship is older as is not being kept up ... Read More
While we have sailed with Celebrity Cruise Lines several times, this was the first cruise on the Infinity and what a disappointment. The service on the ship was far below Celebrity expectations. The ship is older as is not being kept up to standards i.e. 2 of the 6 hot tubs did not work although they were filled with water. etc. Most disappointing was the fact that we planned ahead for side trip as we had only 6 ports other than the beginning and the end port. At 2 of the ports our planned side trip were canceled hours before they were scheduled, being too late to enroll in any other side trip that was of interest. In a 3rd port the side trip we signed up for was to be a 5 hour tour. It ended up being about 2 and 1/2 hours and of that time about an hour was spent waiting for our tour guide and bus to come back. The tour ended up being just a drop off and pick up and was $ 125 per person. A big rip off. Despite the fact we had spent several thousands of dollars to take the trip and planned to see numerous things in the various ports, we were not able to do that because of Celebrity. The staff in Shore Excursions and Guest Services are of absolutely no help. Some will perhaps listen, but in effect they will do nothing. The favorite express when we complained was "we have the right to cancel anything at any time". I disagree with attitude as I believe if Celebrity Cruises entices people to go on cruises by publishing what they can see and what side trips they can go on, and the customer pays for the cruise based on this, they should be obligated to conduct what they promised. Sure Celebrity may loose money on a particular side trip , but look what they are making on others and don't they have any loyalty to customers who have paid for the cruise? Overall the food and entertainment were both downgrades from prior Celebrity Cruises. The Main Dining food has become like "comfort food",and like food that is served on more inexpensive Cruise lines. If you want a decent dinner on Celebrity you were encouraged to go to one of the Specialty Restaurants that cost several extra $'s per person. They encourage everyone to do this over their Main Dining by promoting it a breakfast and lunch other various occasions each day. Celebrity seems to think they can satisfy customers by merely sending them a bottle of Champagne to their room. What an insult- - -we quickly returned ours as we did want them to think they had satisfied any of our concerns, as they had not. The two positive aspects for the cruise were the good room service and the friendliness of the staff in the bar areas (the pool, the Martini bar and the back deck bar on 10) and the coffee shop area. I would not sail on the Infinity again and would not recommend it to a friend, We are even beginning to question as to whether we should sail again on Celebrity after about 10 prior cruises with them, which were all very satisfactory. This cruise was to be a special anniversary cruise with lots of good memories and instead the memories are tarnished by our cruise experiences and we feel we missed seeing a lot of thing we had planned on. Read Less
Sail Date: November 2015
This was my second trip with Infinity and was very disappointed not only with the service but with the ship's overall outlook/amenities. Let's start with the internet service package offered on board. IT is is HIGHSEA ROBBERY. ... Read More
This was my second trip with Infinity and was very disappointed not only with the service but with the ship's overall outlook/amenities. Let's start with the internet service package offered on board. IT is is HIGHSEA ROBBERY. What is not advertised in the package is that you will be spending the majority of your paid time waiting for your screen to be loaded. Food was another area where Infinity needs to improve specially the fish. Smelly fish no matter what kind or type. TV in cabin too small and very poor reception. Air condition not regulated. Hot and cold sections. DJ plays same music over and over everyday in all venues. Strong sewer odor in multiple parts of the ship. Read Less
1 Helpful Vote
Sail Date: October 2015
I had been told by people that Celebrity was a cut above the rest. They must not have been on this ship. There was not much help from the first time we got on the ship right through getting off the ship. First off I had tried to contact ... Read More
I had been told by people that Celebrity was a cut above the rest. They must not have been on this ship. There was not much help from the first time we got on the ship right through getting off the ship. First off I had tried to contact Celebrity about me doing something special for my wife as we were celebrating our anniversary. The webpage doesn't work for that so I emailed them and didn't get an answer. I ordered a cake to be delivered to our state room the first night. While we were at the show they delivered it. The cake was beautiful and tasted very good. The cake was huge and needed to be refrigerated. Here is where the first problem was. We called down to room service for something to wrap up the cake. We were told they didn't have anything to wrap it up in. The refrigerator was small and was full of drinks for extra charge so we couldn't use it so we ended up throwing out the cake minus a couple of pieces. We upgraded our drink package to the premium package. The service at lunch and dinner was terrible as far as getting drinks, I guess that way they cut down on costs. The buffet was good with a few exceptions. At breakfast they had a poached egg stand that was manned by one person to serve the entire ship. At lunch they had a pasta station manned by one person. The ice cream station was manned by one person. Tables weren't being cleaned off. Coffee dispensers were always empty. The floors were filthy. We booked an excursion for Belize, in the morning the wife was sick so I headed down to the excursion desk. The desk was closed but there were three employees there. I went up to the desk to talk to them and the lady stuck the close sign in my face. The selection for dinner was subpar to other cruises I have been on. As to the other reviews I knew the ship was just coming out of dry dock and I knew not everything was going to be done until December so0 the construction didn't bother me. The only good service was at the café. The only thing great about the cruise other than being with my wife and friends was the entertainment. I doubt very much if I would ever use Celebrity again. Read Less
Sail Date: October 2015
This ship had just come out of dry dock and was not at all ready to be put back in service. The outside areas were a mess. the sports deck was completely closed for construction. outside decks were wet and slippery all day. carpeting ... Read More
This ship had just come out of dry dock and was not at all ready to be put back in service. The outside areas were a mess. the sports deck was completely closed for construction. outside decks were wet and slippery all day. carpeting was worn. we had five separate maintenance problems in our suite. the iced top of the martini bar was constantly de-frosted. The food was awful. dishes were randomly named and bore no resemblance to what they were being called. as an example their "veal picatta" did not have capers nor lemon. it came with tomato sauce and cheese. meatballs in the tuscan grill were served ice cold. very dangerous in terms of bacteria and viruses and really not palatable. they could never get protein cooked to the right temperature. it was served either raw or overcooked. The oceanview cafe tables were stacked with dirty dishes. no bussers in site for long periods. food was terrible. at the carving stations the pork roast was incinerated while the beef roast was raw. i don't mean rare, i love rare, i mean raw. they were constantly 86 on some items. The servers were great, but i felt very sorry for them to the point that i just didn't bother sending anything back after the first couple of days. i just picked at the stuff that was edible. pretty much ate bread, salad and vegetables. We have been on about 20 celebrity cruises and even have another one booked for next year. we feel and hope that this infinity mess was just an aberration and that celebrity will again become a quality cruise line, but if our next celebrity cruise is anything like this one, they will have seen the last of us. What this cruise line needs to do is send their executives aboard undercover to discover what is really going on. Right now, they strut around like royalty and are treated much better than paying passengers by the officers and managers. This is the perfect way for them to learn nothing as well as distracting the crew from taking care of paying passengers!!! Have them get down and dirty with the real folks and things would probably get much better in a hurry!!! Read Less
3 Helpful Votes
Sail Date: October 2015
First,I will say that this was our 21st cruise, 4th Celebrity and we are not complainers. I will start with the good parts. Embarcation was nice, fast and easy. We boarded the ship immediately and had champagne. We proceeded to the ... Read More
First,I will say that this was our 21st cruise, 4th Celebrity and we are not complainers. I will start with the good parts. Embarcation was nice, fast and easy. We boarded the ship immediately and had champagne. We proceeded to the Oceanview Café for lunch. It was never hard to find a table in the Oceanview Café during the whole cruise. They now have sneeze guards so it is hard to reach some items but there was always someone to help. The Tuscan Grill was wonderful. We were given a gift of a dinner there for our anniversary. The food was terrific as well as the staff. It is a little pricey but well worth it. The entertainment was also really good. What I did like is that the shows started at 7PM for second seating dinner which we had. The Happy Hour for Elite in the Constellation Lounge was really good. The appetizers always had a beautiful presentation. The drinks were good. The waiters were always there with your drinks and refills. Now to the bad parts. We got into our cabin about 1PM. I immediately went out on the balcony to see the view. The glass on the balcony was filthy. It took about 5 days until it was finally clean. The bathroom shower had rust on the tiles near the floor. There was also only a shower curtain. The water in the shower had an odor everytime you took a shower. There was dirt on the bathroom floor in the corners. The cabin attendant was just fair. I had to call her every morning to tell her we were out and to make up the room. The first two days it wasn't done until 12:30PM We always call Room Service in the morning just for juice and coffee. The first day it took 90 minutes and 3 phone calls. The next few days it was better but not great. The dining room waiter was o.k., the assistant waiter was rarely at our table. The second formal night they ran out of lobsters for the second seating. It took over an hour to prepare more for our table. When they finally came out they had some sort of seasoning on them. You could not tell it was lobster from the taste. The other food in the dining room was just o.k, not like other Celebrity cruises we were on. The food choices in the Oceanview Café were o.k. You had to walk around the whole café to see what they had because they were serving different items in different places. At one station where they were making sandwiches for you, the person behind the station had a really bad additude. The ships carpet needed to be replaced in some areas. The air conditioning around the ship was uneven. Some lounges were really hot while others were cold. The ship looked old. The pools were fine and we always found a seat somewhere. Would we go on Celebrity again, maybe but definitely not on this class of ship. Read Less
Sail Date: October 2015
This was the Celebrity's first trip out of dry dock, and constant repairs were going on for the entire week of the cruise, from leaking ceilings, a/c not working, a strong sewer odor in parts of the ship and some areas being shut down ... Read More
This was the Celebrity's first trip out of dry dock, and constant repairs were going on for the entire week of the cruise, from leaking ceilings, a/c not working, a strong sewer odor in parts of the ship and some areas being shut down for on-going maintenance. The ship itself is definitely not "modern luxury" as advertised. The dining room chairs were soiled, the chairs in the Constellation were soiled and stained, and the rooms may have been luxury 20+ years ago, but they are definitely very small and not current luxury. We had an outside terrace which the people next door looked into. Not much privacy for sitting outside. The daily meals were just OK. Nothing special in the preparation or presentation. The buffet was very crowded all during the lunch hours, and clearing of tables was slow. The selections for breakfast and lunch were pretty much the same each day. The anytime dining in the Trellis meant making an earlier reservation and hoping a table would be available or being handed a pager, and called when a table was available. We chose not to eat at the specialty restaurants. Compared to select dining in other ships, the selections offered were not worth the extra money. Activities offered when the ships were at sea were the same ones found on all old, outdated ships. I guess if you gamble, it doesn't matter. There was an extremely small jogging path available to walk or run if you got bored. Almost 10 times around, dodging guests, equaled one mile. We had a disembarkation time of 9:10. From the time we left the waiting area, to the time we walked to our car, right outside the port, 50 minutes had passed. The waiting to get through customs was completely backed up. I might not be disillusioned If this was my first cruise, but the ship was advertised as a luxury cruise with fine dining. I did not doubt this, since the price we paid was on a par with most other high end cruises, not a lesser cruise line. After 12 cruises, I find myself writing the first negative review. The Infinity definitely did not meet our expectations at all. Read Less
1 Helpful Vote
Sail Date: October 2015
My husband and I were so excited to take our first Celebrity cruise. We have been on Royal Caribbean, Norwegian and Holland America. We kept hearing that Celebrity was the "premier in luxury" and we were SO DISAPPOINTED!!! ... Read More
My husband and I were so excited to take our first Celebrity cruise. We have been on Royal Caribbean, Norwegian and Holland America. We kept hearing that Celebrity was the "premier in luxury" and we were SO DISAPPOINTED!!! Dining Room: Service slow Food mediocre and cold Management chaotic We had a reservation, showed up 5 minutes early, waited for 30 minutes, when finally seated we were surprised to see MANY empty tables. When my husband complained to the hostess, she started to cry and ran away leaving the 20 people in line behind us. We overheard the couple behind us say "oh no, not again" Buffet: The food was slightly better than the dining room, at least it was "hot", but it was the same every day. At 6:30 am, there was no coffee and we could see piles of dirty dishes from the night before. At 8:00 am, it was still hard to find coffee since each of the coffee dispensers were empty. So there were people wandering from station to station looking for a cup of coffee. Staff were also pushing industrial laundry bins with dirty napkins through the buffet area. Ship: Maintenance crews blocked off part of the decks to refinish the decks Other maintenance crews were painting on the inside with paint fumes going in our cabin We were in the Virgin Islands (105 degrees) and we thought the a/c was not working correctly because it was so hot - when we asked guest relations if the a/c was broken, they said no, the maintenance crew has to turn it off in areas to do their work(!) A pipe burst under our stateroom and caused a flood in our stateroom And lastly, there were no Virgin Island souvenirs in the gift shop - only souvenirs from Panama Canal and Alaska Spa: We paid for access to the Persian Garden and there were technical problems with a few of the saunas All that said, we will not be cruising with Celebrity again. Read Less
Sail Date: September 2015
50th Anniversary “Luxury Cruise” Biggest disappointment ever! Booked this line as thought it was something Special and paid for an upgrade to higher category! (aqua class) Nothing special had we booked regular at half the ... Read More
50th Anniversary “Luxury Cruise” Biggest disappointment ever! Booked this line as thought it was something Special and paid for an upgrade to higher category! (aqua class) Nothing special had we booked regular at half the cost of a balcony room. No acknowledgement of anniversary. Same main course entree for three night in a row. Evening shows were very bad and boring! Found out at end of cruise ship was going into dry dock which explained the quality of everything! The room Staff were excellent and very friendly. More than willing to accommodate our few requests. Having cruises on various ship lines in Order to pick a favourite, was looking forward to this cruise the most! Nothing about this ship spelled L-U-X-U-R-Y! We could have taken 3+ cruises on another line for what this cost! I would have thought Celebrity would have stepped up to the plate.....never expect the impossible! Have written to Celebrity and gotten no response! Buyer Beware, Read Less
1 Helpful Vote
Sail Date: September 2015
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man ... Read More
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man accompanying his wife who was walking with a cane asked the young man in charge of our group how long the drill would take and was told, "how ever long it takes for everyone to follow directions and get in line." He asked for a chair for his wife and was told none were available during the drill and the gentleman pointed to another group whose muster point was in the lounge and said, "but they have chairs and can sit." The Celebrity employee rolled his eyes and that pretty much set the tone of the entire trip. We were in stateroom 9068 having selected an Aqua Class Balcony. The first day the room was okay. On the second day there was a slight sewage smell, but this was overtaken by a powerful different smell. On day two we returned to the ship, stepped into the hallway and were greeted by a could and overwhelming chemical smell. You literally could not see past two cabin doors, they were spraying a disinfectant. We, along with other passengers were all hacking and coughing, Celebrity stated this was a standard cleaning procedure to spray the ship in this manner. The employees had respirators on, we did not. By day three the sewage smell was overwhelming. We complained about the smell and was told they could spray something to freshen it up. The next day we noticed the carpet was completely soaked. We complained and were told in Aqua Class, the tiles in the shower can become broken allowing water under the floor. We noticed the bathroom floor had broken tiles that when stepped on, water would squirt through.We were told they knew this was an issue, they would dry the floor so they brought in someone to fix the tiles and dry the floor. The other possibility mentioned was shifting and broken drains, I am horrified it may be sewage, but there were no answers, only changing stories. The maintenance guy comes in and the tiles are "fixed" in less than 5 minutes. Then the drying blowers were brought in which succeeded in super blasting the stench around the room. The next morning the floors were soaked again and we did not use the shower. At this point we moved to another room that was not Aqua Class, and the bathroom floor had broken tiles as well that when stepped on water would squirt through. The new bathroom smelled like rotten potatoes instead of sewage so it was an upgrade. The balcony on the replacement room had a pipe coming down the outside wall that leaked goo that resembled and smelled like spoiled milk. We were told by guest relations this was a known issue with the ship and nothing could be done...so Celebrity is charging people for an Aqua Class room knowing this is an ongoing problem that is not being fixed. For all the issues we were given $150 certificate toward a future full priced cruise. No concession was given for the fact we were in Aqua Class but moved to a lower level of room. As for other reviews, they are accurate, the ship's main dining room is completely understaffed and overwhelmed. Servers can't be friendly, they are too busy running back and forth. We felt truly bad for them and did not complain about cold food and missing items. Qsine was well done and the service there was outstanding. As for documentation procedures, the staff is clueless and several people were upset over incorrect customs information. The ship did not manage to dock on time at any port. It was always an hour or so later than the published time for people to be able to get off the ship causing several people to miss activities they had prebooked so be sure to account for this when making plans. The one great thing about the ship was the kids program. The main dining room was so overburdened we ate several diners at the Oceanview Cafe. My husband's parents were traveling with us and could not eat with us at Blu because they did not book Aqua Class (thank goodness with all the issues). At Oceanview Cafe we ended up sitting near the Adventure Oceans participants who were cared for by the most unbelievable lady who reminded me of a British style nanny with a big umbrella. So there were six kids each time, the lady in charge and an assistant. The food for the kids was set up at a little group of tables in stainless steel serving trays. The kids would be led in, seated and then the leader and assistant would don gloves and plate the children's food. Once the kids finished eating they were given a small treat. The interaction with the kids was absolutely amazing, it's everything a parent would want in someone taking care of their child. Where Celebrity found this gem, I do not know, but she was a case study on how kids should be cared for by someone other than their parents. Truly outstanding, even when dealing with that "one kid" who always has to be a clown and will not sit still. And the kids were having a great time and on the last night they were all saying how sad they were it was their last night and how much they would miss the leaders. Although we didn't have kids on this cruise, at least Celebrity seems to have gotten that part right. Overall, I would take a hard look at Celebrity, I was so disappointed the known issues were not addressed and the next guests in those rooms won't have any different experience. They can't fix the issue until dry dock so rather than taking the rooms out of service, they just let guests deal with the stink. Read Less
3 Helpful Votes
Sail Date: August 2015
I was a bit disappointed going by the reviews I saw here as to whether this ship would be a good experience. I guess each persons experience can vastly be different based on what your likes and expectations are. That being said, our ... Read More
I was a bit disappointed going by the reviews I saw here as to whether this ship would be a good experience. I guess each persons experience can vastly be different based on what your likes and expectations are. That being said, our likes run to the simple such as classic American cuisine and home-style foods. We also do not expect an older ship to be perfect, just clean and the employees friendly. So we were a bit let down in some areas of the Infinity and tried to have fun despite the things that were sub-par. Vancouver boarding was confusing compared to Seattle. We had to ask several times if we were going the right way! After we found the luggage drop off in the front by the Infinity sign, that is when we began to wander but eventually made our way upstairs and finally go checked in. We had to wait a few hours for the room to be ready so we checked out the buffet and found that the fruits looked good and a salad was doable but the breads were dry and a lot of Asian foods seemed the norm in a couple of sections which is is ok if there is a lot of others to choose from but there wasn't compared to the Norwegian Jewel I was on in May. I do not have any other comparisons other than that ship so I may be off the mark but we simply could not eat most of the buffet foods. We never got to Hubbard Glacier. Weather made it socked in with fog so it was unsafe. We waited a couple of hours but it would not lift. Bummer! We booked an excursion with Adventure Bound and got to see Sawyer Glacier in any case and it turned out wonderful despite the rain off and on. Overcast skies brings out the blues in the ice so it was stunning getting up in there to see it. This was one cruise that spent enough time in Juneau to allow this long excursion. Most do not. I booked it outside of the cruise line. We fished for Salmon in Ketchikan and that was pretty fun. Caught a few but had some rough water so the captain moved us to calmer waters out of Knudson Cove Bay. I booked it through the cruise line @ $199 each and it was $89 to ship home 2 fish. All in all, I would not pick this ship or itinerary again due to our experiences but I'm sure other rooms were better and since we did not try the specialty restaurants, maybe the were better as well but we are simple eaters so gourmet foods don't appeal to us. Read Less
3 Helpful Votes
Sail Date: July 2015
This was my first and last Celebrity cruise. Alaska was gorgeous but I would have gotten that with any other cruise line too. The food, which is supposed to be what makes Celebrity better than others, was nothing special. It wasn't ... Read More
This was my first and last Celebrity cruise. Alaska was gorgeous but I would have gotten that with any other cruise line too. The food, which is supposed to be what makes Celebrity better than others, was nothing special. It wasn't especially bad, but the buffet was bland and the Trelis restaurant was hit and miss. The service was much the same, our stateroom attendant Sandy was wonderful and so was many others, but just as many were just going through the motions and didn't even try. On the last night we tried Qsine, and that was really excellent, but at 45 dollars each it was too much. The "toddler program" consisted of one hour a day with some plastic keys in the teen room, and the other two hours were during lunch and dinner. Getting a high chair in the restaurant and buffet was close to impossible and it's not like anyone came to offer it. We stayed in a concierge room which had one benefit; no waiting and good seating in the restaurant - but really not worth paying extra for. The balcony was rusty, but other than that the room was fine and well maintained. Alaska was amazing and really nice views made the trip fantastic anyway. I guess going on a Disney cruise last year just set the bar too high, and I Was disappointed that Celebrity couldn't even compete with them. Read Less
Sail Date: May 2015
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing ... Read More
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing those those getting off. And NOROVIRUS necessitated complete cleaning of the ship. No problem there and THANKS to tmem and the CDC for concerns about our health. But the compliments stop there. When we were able to go to the check in desk at the port there was no one to tell guests where to go--which line to stand in. No clarity, no hosts to begin greeting guests. We were not too unhappy waiting until 6 pm to get into our room. Of course then it was our early dinner so watching the sailing under the Golden Gate not possible. My main problems/issues were however that there was NO NATURALIST on board. A SHOCK for a cruise to ALASKA. They had some ship person trying to substitute but he did not do an adequate job--not the job a naturalist does. The lectures were basically the woman giving shopping tips. Who goes to ALASKA to buy Caribbean gems??? AND AND AND cruising Tracy Arm should have been the chance to experience a glacier for those confined to the ship or those who did not opt to go on planes to one. The captain stopped the ship 7 miles from the Sawyer glacier. Hardly a respectable view. When I said something to a ship officer he responded it is only ice!!!!!! . We have been on ships that went right up to and experienced calving and the blue ice--not visible here. AND ALSO for 5 days they closed down the non-smoking side of the poolside area for repairs. That means those of us who swim outside had to constantly brave the cigar and cigarette smoke and get our robes smelly from smoke when put on lounge chairs on that side of the deck. If going to the grill from the spa one also needed to wade thru the smoke smells to get to it or the buffet. AND because of the noro virus they never got the books cleaned and the library NEVER opened. Celebrity lost us (this was our 3rd cruise with them) and MANY others who likewise were VERY DISSATISFIED. Read Less
1 Helpful Vote
Sail Date: May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
1 Helpful Vote
Sail Date: May 2015
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued ... Read More
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued this cruise. It all started with the absolutely chaotic boarding. Boarding was delayed because of the norovirus on the previous cruise. We arrived very early and still there was a log jam after security. Only one little door was open and the line inside was not moving. Once we got inside (by we, I mean everyone), it was a massive crowd and we realized we were in the handicapped line. People were grumbling that there was no sign until they got close to the check in area, so had stood in a long line for nothing. When we finally got to the priority boarding line, everything went quickly and smoothly. We were told our group (Celebrity Select) would be one of the first to board. We waited and waited and they started calling group numbers that usually get called after the priority boarding people. I finally asked and was told "Oh, I guess we forgot to call your group." At boarding time, lines were stretching forever outside the terminal. Those poor people stood out there a very long and there were no Celebrity representatives anywhere to explain what was happening or answer any questions. We didn't get on board until 5pm, and we were STARVING since we had expected to get lunch when we got on-board. We stopped at the Cafe al Bacio to tide us over and it was just 1 of 2 times we were able to secure seats there during the entire cruise. They need more chairs and tables! Our cabin was at the bow and was larger than most. We loved it. Cabin #6000. Always clean, serviced in a timely manner, always had hot water and TV. Large, comfortable, and nice! The entire ship looked a little tired with the worn upholstery and varnish worn off the wood furniture. There was no "wow factor" anywhere like on the Equinox (my favorite). The halls had little humps in the floors and Miss Clumsy here kept stumbling over them. The halls reeked of sewage. Well into the cruise, maybe 7 or 8 days, we finally saw a cabin door open and shop vacs and big fans were hard at work. The odor was very annoying. Our cabin was next to the crew stairway, and I would bet they go in there to smoke because the smell of cigarettes was always very strong right outside our cabin. Dining is usually superb on Celebrity, but not on this cruise. Not the best food and more than once I got something I did not order, such as a mixed green salad with brussels sprouts I ordered that was replaced with a head lettuce salad with anchovies. That wasn't even on the menu! It was impossible to get a drink at dinner. Three nights we could not order dessert. The waiter said he ordered something special just for us (??), but they were just the same desserts we had at the Murano (on other ships). They were not special and I do not like chocolate. I love desserts and that was very disappointing. No bread or condiments were allowed on the tables the first week. We had to ask for them. We splurged and spent $100 to eat at the S.S. United States. OMG, the worst dining experience ever. It took 2 1/2 hours to get our meal. I ordered veal tenderloin medium rare (read "veal"= tender and "tenderloin"=tender and medium rare means pink inside). It was literally toasted black on one side, well-done, and was so tough I could not cut it with a knife. After waiting for 2 1/2 hours for my dinner, I was not about to send it back and wait another 2 1/2 hours. I acted like a rube and picked it up with my fingers and took bites off of it. Disgusting. But my husband said his lobster was excellent. Since our dinner experience took almost 4 hours, we missed the one show we really wanted to see. The buffet was very tasty, but always crowded. I lost count of the number of times the coffee, iced tea, and ice dispensers were empty. Speaking of shows, they were not the best, especially the amateur night were many of the passengers dressed up like zombies to do "Thriller" on stage. Please, we paid good money for this cruise. How about some professionals! And, please, stop with all the promotions for excursions, artwork, and upcoming cruises!!! It was non-stop. OK, this isn't all of it by a long shot, but you get the idea. As I said, it was a lot of minor annoyances, not the kinds of things that ruin a vacation. If it had been my first cruise on Celebrity though, it would be my last. My previous cruises with Celebrity have all been beyond perfection with exquisite dining, gorgeous decor, unparalleled service, and an overall luxurious ambience. I'm already booked on my next cruise with Celebrity because I know this trip was just a fluke. Thank goodness for fantastic weather in Alaska! Oh, I almost forgot....disembarkation was a breeze, but they lost our luggage. Had to wait about 2 hours for them to find it. I'm glad we did not have a plane to catch. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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