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4 Helpful Votes
Sail Date: May 2017
We choose this cruise because of the itinerary which did not disappoint. The fact that it was a Celebrity cruise excited us because the last time we took a Celebrity trip (a number of years ago) we found it to be outstanding and the best ... Read More
We choose this cruise because of the itinerary which did not disappoint. The fact that it was a Celebrity cruise excited us because the last time we took a Celebrity trip (a number of years ago) we found it to be outstanding and the best food of any cruises we had been on. How times change. First let me say the crew was wonderful and did their best. As far as the dining, bland, bland, bland. My most memorable dish was eggs benedict from the breakfast buffet. Certainly had the most flavor. We dined in the Tuscan Grille and I paid even more money for the 22oz dry aged porterhouse steak. It was good, but I have had dry aged sirloins before, and done correctly, it is a meal you do not forget. I forgot about this by the next morning. Entertainment was ok, guest performers were quite good but the most fun was the silent disco at the martini bar! We took all private tours which were wonderful. We get the impression that unless you are an Elite member, you are just another face.Celebrity needs to pick up their game, the market is way too competitive. Read Less
9 Helpful Votes
Sail Date: May 2017
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in ... Read More
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in Canada as well. Overall the cruise should be considered only average however. Boarding in San Diego was terrible and perhaps even unhealthy and dangerous because of overcrowding and lack of sufficient staff and security stations. Two ships, ours and a Disney were being processed in the same building at the same time so roughly 6000 passengers had to go through four security screening devices. The line was out of the building and the process took two hours. Older people and families with small children had to stand in line for two hours. It was the worst boarding situation we have encountered. Our ship made no announcements, explanations or apologies for this disaster. The staff on the ship was very good. They almost all seemed friendly and they all were hard working and effective at their jobs. Our room steward, Garfield was the best we have ever encountered. The wait staff was very good as well. We used select time dining (show up when you want) and had only short waits. Food in the main dining room for breakfast was quite good every day. Service was excellent and staff worked hard to please the passengers. We did not have breakfast in the buffet. Lunch was served only once or twice in the MDR but the food ranged from terrible, inedible to only bad, there and in the buffet. Dinner in the MDR was also just plain bad and at times inedible. For example, steaks that were so fatty and full of gristle that they couldn’t even be cut and just rolled around on the plate. Gross. Salmon was warm but raw. Escargot was tasteless (tasteless snails have little to recommend them when you think about it). The wait staff was cheerful and we didn’t blame them for the poor quality food. The cruise line is responsible. Almost every passenger we discussed this with agreed. Some thought Celebrity was trying to push passengers into the up charge restaurants which we hear were excellent. Could be I guess. The benefits for Elite and above customers were cut back so that the breakfast area was serve yourself except for beverages. The fresh squeezed orange juice wasn’t. When we asked the server if it was fresh squeezed he asked us, “Does it look fresh squeezed, does it taste like fresh squeezed?” Our answer was of course; “No” He just shrugged and walked off. The cocktail party required that each guest use three drink coupons and pay for any drink in addition to that. The manager of the bar patrolled the area like a drill sergeant enforcing this rule. Passengers who embarked the ship in Fort Lauderdale said the coupons only started after San Diego when more Elite level passengers boarded. They boarded the ship with one level of benefits and debarked with a lower level. Could it be that the cruise line is creating a higher, better level of service and perks for suite and higher level guests and reducing benefits for the frequent cruisers? It seems that way. This could be a new business model that will come back to bite them. Entertainment was acceptable by today’s cruise standards. Nothing was exciting or special. The production cast did display a lot of talent and enthusiasm during their last show. It’s no longer surprising when even the weakest performers receive standing ovations. Have you noticed? Cruise performers routinely ask for applause. Clap for the band which had only one hour to rehearse. Every outside performer on every cruise gets only one hour for this rehearsal and it always works well. What’s the big deal? “Clap for the lights and sound guy, for the cruise director, for music fans out there, for yourselves, etc. etc “ Why not entertain and earn the applause? Celebrity is marketed as an upscale level of Royal Caribbean but it no longer is better than RCL and, in fact, isn’t nearly as good anymore. Don’t pay more for Celebrity if RCL has similar cruises. We won’t use Celebrity in the future unless the price is very low. To use a nautical metaphor, Celebrity has been coasting for a while but is now slowing down, losing headway. Read Less
8 Helpful Votes
Sail Date: May 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
8 Helpful Votes
Sail Date: May 2017
We booked this cruise for the itinerary, especially the Panama Canal. This was our 6th cruise with Celebrity. As usual, the ship's personnel provided excellent service and were very friendly. The ship itself, however, was showing ... Read More
We booked this cruise for the itinerary, especially the Panama Canal. This was our 6th cruise with Celebrity. As usual, the ship's personnel provided excellent service and were very friendly. The ship itself, however, was showing its age, it was certainly a very tired ship with peeling paint inside and out, ceiling leaks, sloppy bathrooms, closed public bathrooms that were often under repair and lots of poorly looking chairs and tables. Our cabin was very nice and we were well taken care of by our cabin steward, Ahmat. We told him at the beginning what we liked and he exceeded our expectations and was a large part of why we enjoyed our cruise. The only bad part of the room was the water temperature which was very hot, sometimes scolding. The food quality was not up to the usual standards of Celebrity. The menu choices were poor for the most part and we found ourselves eating at the Specialty Restaurants. We dined there 7 nights out of 15. The food at Tuscan, the Italian themed restaurant, was fantastic and we got excellent service from our waiter, Walter, and from our sommelier, Carlos. Although we very much enjoyed the specialty restaurants, we can’t help question why they can’t provide the same quality food in the main dining room or the buffet. We shouldn’t have to pay extra to get great food and service! The main dining room service was good but not outstanding. The only menu that was great was lobster night. They had 4-5 things that were special on that menu alone, all looked very good. It is a shame they don’t spread this out to other nights and drop things like the pork and beans they had on one night’s menu. We used the buffet for breakfast every day. It was always overcrowded and the service there was poor. Especially the bar service, it usually took between 8 and 15 minutes to get a fresh squeezed OJ or a cappuccino. We had eaten most of our breakfast by then. In one case we had to track down our seapass that was taken but the drink never delivered. The table bussers either tried to take your dishes before you were done or were nowhere to be found to clean a table you wanted to use. Most upsetting was the poor quality of the food served in the Oceanview Café (the buffet). Things were stale or tasteless and were usually not very hot by the time you got to a table. Also annoying was the layout of the café. It is a very big area with things very spread out and hard to find. Omelets are made in the rear, carving is done in the front, rolls on one side and bread on the other and who knows where the butter is, certainly the staff didn’t the first few days. The entertainment was very good with lots of excellent guest singers and comedians. Our cruise director for most of the cruise, Alejandro Tortorelli, was funny, entertaining and very nice to speak with. The production shows were excellent with a great set or dancers and singers. Probably the best we’ve seen on a Celebrity ship. The activity schedule was very poor on most days, especially sea days. There seemed to be hours when there was nothing to do except spend money. In fact, on one of the later sea days when you would want to have a lot of options there were 90 things on the schedule in the Infinity Today. Of these 90, 41% were things listed to get you to spend money, such as shopping specials, casino times, spa specials, art auctions, future cruise options, and, of course, bingo. 16% were things like exercise classes, movie times (five showings of the same movie), trivia games and Xbox availability. 13% was just the schedule of which band would be in each location. 30% (or 27 activities) were real “free” activities to do like golf putting, pool games, water coloring, speakers, soccer, officer party, “Bandaoke”, port highlights (although shopping was the main theme), and the two evening shows. I think that they should at least list the schedule of the various performers separately and drop the shopping, spa and casino specials entirely. In addition to the shopping opportunities listed in the activity schedule, we received an insert in the daily schedule highlighting those opportunities, many letters addressed to us regarding “special” shopping opportunities with discount cards included and other mail and voice mail telling us about the art auctions or spa services. The major selling that went on during this cruise was a major downside. The constant selling of drink packages (for the first few days), specialty dining, and spa services was annoying. One of the highlights for us were the two Beyond the Podium guest speakers, Milos and Bill Fall. They gave excellent lectures during the cruise. We particularly enjoyed their narration as we went through the Panama Canal. Another highlight was our concierge, Josué. He was excellent and provided great advice and was always cheerful and friendly. The shore excursions, while quite expensive, were generally well-organized and entertaining. The guides spoke good English and were very knowledgeable about their home areas. We were very disappointed to have our excursion in Colon, Panama cancelled due to a lack of participation. It was a train trip to Panama City and we were looking forward to it. In fact, it was the only excursion we bought in advance of the cruise. They said they “only” had a hundred people and needed 150. We ended up doing nothing in Colon as it was too late for us to find a decent alternative that wasn’t already sold out. Overall, we had a great cruise and enjoyed the ports of call very much. I will continue to cruise with Celebrity (we have 3 more already booked), but not likely on the Infinity or the other Millennium class vessels. Read Less
1 Helpful Vote
Sail Date: April 2017
Chosen for the itinerary Panama Canal.ship was clean and comfortable, cabin was adequate size kept clean by fevon who was pleasant and unobtrusive.Service in trellis restaurant excellent sommelier vergie was excellent, food was ok cannot ... Read More
Chosen for the itinerary Panama Canal.ship was clean and comfortable, cabin was adequate size kept clean by fevon who was pleasant and unobtrusive.Service in trellis restaurant excellent sommelier vergie was excellent, food was ok cannot say it was outstanding it wasn't, very small portions which was ok because plenty of food in ocean view if needed. The food here was a lot of stews and curries ,gets very busy at lunch time, I am sure the speciality restaurants were better although we never tried them. Overall you could not go hungry but some of the food not the best. I had the upgraded drinks package which to me is worthwhile some nice wines available. The entertainment was good and bad, loved the production shows and infinity dancers and singers, the artistes at various bars not very good did not like any of them either poor choice of songs poor voices or just dreary. Liked the silent discothat was good fun.good narration going through Canal . Not the three tenors really funny. Did not go on any celebrity excursions, but one organised by another guest which was excellent , in punta arenas. Easy enough to get mini bus in Puerto Vallarta to walk the malecon which was very interesting and pretty. Read Less
Sail Date: April 2017
Embarkation was fine. Our cabin was a forward balcony cabin and was fine. Room steward did excellent job. Room service very disappointing though compared to solstice class ships. We are elite and happy hour between 5-7 pm up in the ... Read More
Embarkation was fine. Our cabin was a forward balcony cabin and was fine. Room steward did excellent job. Room service very disappointing though compared to solstice class ships. We are elite and happy hour between 5-7 pm up in the Constellation was great with great service. Select dining on this ship was a bit of a disappointment though. We ate at different tables for 2 every night until the 12th day when we were at a table we requested to come back to. Dining room seemed understaffed both at dinner and breakfast. The entertainment was pretty good though - their orchestra is fantastic and shows for the most part entertaining - a pianist who put on 2 shows was fabulous! Guatamala was a port that as far as I'm concerned they could have skipped. Very poor and nothing much to see with poor roads and much poverty. The lecturers were excellent and very entertaining. The ship was in decent shape for its age and took the seas very well but does not compare with the Solstice class ships. Read Less
5 Helpful Votes
Sail Date: April 2017
WE wanted a full transverse of the canal and had had excellent prior experiences on three Celebrity cruise ships. While the ship's personnel did everything they could to make us happy, the ship itself was, in the apt words of a fellow ... Read More
WE wanted a full transverse of the canal and had had excellent prior experiences on three Celebrity cruise ships. While the ship's personnel did everything they could to make us happy, the ship itself was, in the apt words of a fellow dinner guest, "a little bit tired". And overcrowded, or so it seemed at every breakfast and lunch, and while attempting to find deck chairs in the pool and other relaxation areas. Other things we noticed which did not reflect what we expected from a Celebrity liner included ripped bed sheets, horrible cheap-motel pillows, flaking paint on railings, and ceiling leaks in public areas. Our stateroom A/C sounded like a jet during take off until we requested and (promptly) received a repair. While we enjoyed our evening meals, the service was a bit slow and sketchy. Long waits at Blu, a restaurant for Aqua Class passengers, were the norm. Perhaps most upsetting was the quality of food served in the Oceanview Cafe (the cafeteria-style facility used for breakfast and lunch by most passengers). Things like pancakes and waffles were limp and tasteless. Meats and vegetables were warm at best. My wife and I both had some rather extreme bouts of intestinal problems after dining there and feel that the culprit was the humid conditions which may have affected the food that sat out for long periods. Doors to the restaurant were constantly swinging ope allowing humid air to disrupt the air conditioning within. A few positives: There were several fine lectures given during the course of the cruise, particularly regarding the Panama Canal. We felt very well prepared on the day we went through it. The cast of musical entertainers (making their last appearances following six months on board) was talented and enthusiastic. A wide range of activities were offered, which mattered on a cruise that featured eight days at sea. The shore excursions - while quite expensive, were generally well-organized and entertaining. The guides (mostly) had good command of English and were knowledgeable about their home areas. We especially enjoyed a trip to Antigua, Guatemala, a charming UNESCO heritage site. I should mention that the average age of the passengers was way up there. I'm 68 and am pretty sure that I was below the average age. Many guests were using wheelchairs, scooters, and walkers. This was inspiring to see in that it showed a desire not to be limited by aging or disabilities, but if you're looking for a younger, active crowd, you wouldn't have found it here. Overall, we had a good time. We met several delightful people (taking advantage of open-seating rather than sitting with the same folks night after night) and saw a part of the hemisphere that we hadn't before. I stand by Celebrity as a quality company but, again, must state that the Infinity falls short compared to some of their other newer vessels. Read Less
Sail Date: April 2017
The panama Canal was fabulous. This was certainly a bucket list trip. I wish we could have heard the speakers on the ship. The entertainment in the Celebrity Lounge was horrible. The last day I was getting a salad at the buffet the ... Read More
The panama Canal was fabulous. This was certainly a bucket list trip. I wish we could have heard the speakers on the ship. The entertainment in the Celebrity Lounge was horrible. The last day I was getting a salad at the buffet the staff literally started pulling items from the line as I was dishing up my food. Could they not have waited until we were done getting our food. I had expired or bad jam in Blu. I never received a bill. Trying to print boarding passes was a joke. There has to be a better way. The entire disembarkation was the worst I have ever seen. My luggage was in a different area than the number on the tag, the lines were ridiculous, we had paid for transfers to the airport but rode the bus with others that were bragging they just hopped on the bus with out paying. No one checked for receipts. We were minutes away from missing out flight. During embarkation I was told to go to one place for aqua class and my friend was told a completely different much longer line with general boarding. NO one seemed to know where we were going. There needs to be laundry facilities on the ship, especially when doing a 16 day cruise Read Less
2 Helpful Votes
Sail Date: April 2017
The ship is older and actually just looks "tired". After having experienced S Class Celebrity ships, we don't like the buffet area very much. We have been told the BLU restaurant is changing the menu which is wonderful ... Read More
The ship is older and actually just looks "tired". After having experienced S Class Celebrity ships, we don't like the buffet area very much. We have been told the BLU restaurant is changing the menu which is wonderful news. This trip was very expensive for the value received. Enrichment series of talks was very good. Service on the ship was outstanding. The food in the buffet area rarely changed. We ate a lot at the Aqua Spa Café and the salmon and tuna were outstanding. The Persian Garden on this ship is just not nice at all especially compared to the S Class ships. We never even went there during the cruise. Constellation Lounge is a very pleasant venue in which to have a drink. Captain's Club representative, Kirsty, made the trip enjoyable at all of the functions. We didn't really care for the entertainment other than the magic show and the comedy shows. Read Less
2 Helpful Votes
Sail Date: April 2017
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged ... Read More
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged prime in Toscana was very tough as opposed to the very tender prime rib in the regular restaurant. Our waiter in the Trellis restaurant was the best and so we requested him thereafter. Didn't care for some of the shows but Broadway Show was excellent. Infinity had the best breakfast selections of many other cruise ships. The ports were good but we did our own tours. We mostly went to Trivia. The lectures which interested us were only given the sane time as Trivia. My husband tried to find a repeat of the lectures about the Panama Canal on TV but never found them. We were also surprised not to have gotten a final statement the last day but had to go to Guest Relations to get one. When we looked for one on the TV the last day, the account had been removed. Read Less
1 Helpful Vote
Sail Date: April 2017
Four years after last cruising on Celebrity Infinity we returned for a 15 night Eastbound Panama Canal Cruise. Clearly the entertainments management has changed in that time as loud music is now played at all time in all public rooms and ... Read More
Four years after last cruising on Celebrity Infinity we returned for a 15 night Eastbound Panama Canal Cruise. Clearly the entertainments management has changed in that time as loud music is now played at all time in all public rooms and on all outer decks throughout the ship. This becomes very tiresome when the only place that is quiet is the cabin. That cabin, (2153), was comfortable and very acceptable and we were well looked after by our helpful steward Denny. We had been given a Standard drinks package but this had been upgraded to a Classic package . We were thus able to enjoy specialty coffees in Cafe al Bacio, a very civilised spot but for the aforementioned music! The MDR Trellis Restaurant is an absolute nightmare of high octane chaos. Celebrity describe it as a 'place of intimacy and personal connections' ~ which is just laughable. We had Select Dining and on advice pre-booked each night and thank goodness we did. However most tables for two are placed towards the aisles where waiters, assistant waiters, sommeliers, waiters with headpieces making up tables (and shouting messages back to the restaurant reception) and head waiters also with headpieces are literally dashing about. The latter helped us to be placed and to be served on a number of occasions such was the mayhem. The food from the very limited menu was however good. Obviously Celebrity, by providing only limited choice in the MDR, are pushing you towards paying for more choice in the speciality restaurants. Thus we ate several times in the Ocean View buffet where the selections can be OK but the food is always cool and served on cold plates. The ports of call were not outstanding but of interest and we took a ship's excursion in each. Cabo San Lucas was a tender port and this was very poorly operated by the ship. The tender service for independent passengers ran flawlessly from one pontoon whilst those on a tour waited and waited to be taken from another pontoon. So much for ship's excursion passengers having priority! Sadly it was very wet when we took the canopy aerial tram ride from the Costa Rican port of Puntarenas so saw little wildlife. The main reason we took this cruise was the transit of the Panama Canal and in this we were not disappointed. An outstanding lecturer gave an all day commentary and this was very good. Disembarking in Fort Lauderdale was a laborious affair with only two Immigration counters open for foreign nationals to be finger printed (both hands and thumbs) photographed, a 90 line with suitcases. It should be noted that Celebrity block book seats on flights from the UK. This prevents early check-in though you can contact their Flight Team to request seats for the outbound flight, four days before departure. For the return flight though, you are on your own as we found out at check-in! Fortunately the pleasant BA crew sat us together as soon as we mentioned it on entering the aircraft. (What has happened to the food offering on BA long haul flights? Very poor.) So verdict on Celebrity? I would say never again, but we are already booked on a Jet Sail out of Stansted on Celebrity Constellation in four weeks. Hopefully there will be fewer of our noisy and often rude friends from across the pond on board. Read Less
2 Helpful Votes
Sail Date: April 2017
This was not our first time on the Infinity but it will be our last. The ship is old, tired and showing wear in the staterooms and the public areas. Our sofa was filthy and the bathroom needed repair. The public rooms show wear on the ... Read More
This was not our first time on the Infinity but it will be our last. The ship is old, tired and showing wear in the staterooms and the public areas. Our sofa was filthy and the bathroom needed repair. The public rooms show wear on the furnishings. Looking around, the whole ship just looked a bit sad. Also, it was obvious that the ship came in from the previous sailing with NoroVirus. Sanitation continued for at least 5 days after sailing. However, things just never seemed to be right. We as well as our travel companions, and other passengers we talked with, suffered stomach upset, nausea, headaches, cold symptoms, and fatigue throughout the cruise. None of this was bad enough to sideline us, but it didn't make for a great cruise. On the positive side, the entertainment, guest lecturers and the food in the MDR were excellent. Regards tours: In Guatemala, the tour to Attilan Lake should be avoided. The bus ride is way too long at 2.5 hours and the boat ride another hour. Think about it -- that's 7 hours of transportation round trip! That left us about an hour to eat lunch and walk around. BTW -- The Artist Colony is non-existent. You can buy the same stuff by the ship. In Puerto Vallarta, the zip line was fantastic, but beware....the hike to the zip lines is not for those who aren't in shape. The path is pretty steep. But otherwise, a great ship's tour. Read Less
Sail Date: April 2017
For some reason, after 15 cruises on Celebrity, including Infinity, there was something missing on this cruise. The vib didn't feel right to us. The Dining Room staff were really terrific as was our room attendant. The production ... Read More
For some reason, after 15 cruises on Celebrity, including Infinity, there was something missing on this cruise. The vib didn't feel right to us. The Dining Room staff were really terrific as was our room attendant. The production numbers seemed like the performers were 2nd choice people. The productions themselves seemed like leftovers. As if Celebrity was saving money at the expense of the productions. In the past the production numbers were really outstanding and really classy! In Miami, It took more than 2 hours to go through the process of checking in at embarkation. That is really unacceptable! I think that they should try the same system that Royal Caribbean used. Use Captains Club level to check-in. It went really fast. The last time we were on Royal, we were checked in in about 20-30 minutes. Disembarkation in San Diego, seemed like a different story. Every thing was well organized and even though we were out of our rooms by 8:00am, we had plentiful areas to wait, and once the ship was cleared they streamed people ashore in small enough batches that there was no big problem on the dock. There were also manyl porters available to help with luggage. Read Less
Sail Date: April 2017
This the first millenium class ship for us. All our Celeb cruises have been Solstice so far. Boarding long winded as there were only a few cameras and these required a long waiting line. Where are cameras, one per check in desk? Had ... Read More
This the first millenium class ship for us. All our Celeb cruises have been Solstice so far. Boarding long winded as there were only a few cameras and these required a long waiting line. Where are cameras, one per check in desk? Had the classic drinks package and for the first few days had issues with bar staff not knowing what an Alabama Slammer was, including some rude attitude by the staff, until the beverages manager got involved. Had a confirmed late dining on a table for eight from Celebrity but on first night did not have an allocated table and told we were select for some reason. Other guests had same issue. After firm discussions allocated a table for ten on late sitting. Appeared poor management/admin. The table was in an area on 5th deck and our side was in poor lighting until three days before cruise finished, dispie staff trying to resolve the issue. Our table 513 was last to get mains by a considerable time in relation to other tables near us, to a point where we passed on the desert simply to leave the table by 22.15. This came to a head on lobster night when at 21.50 we were told the lobster had run out. Overall our dinner experience was poor and seemed to suffer from poor management. My birthday was on the cruise and my wife requested a birthday cake. None appeared. We have a cruise next April 2018 on the Millenium and I just hope we don not exerience the same poor standards. Read Less
Sail Date: April 2017
We choose this cruise mainly for the transit through the canal and the great weather. The cruise was booked approximately 2 years ago when suite guests still received two complimentary specialist dinning with we used in Qzine. This ... Read More
We choose this cruise mainly for the transit through the canal and the great weather. The cruise was booked approximately 2 years ago when suite guests still received two complimentary specialist dinning with we used in Qzine. This apparently has now been taken away unless you booked the very top suites? We used Qzine three times with the food being great on all occasions and the staff were fantastic. We only had dinner once in the main restaurant (just for a change) as well as Blu and could not fault either for service or food. As a suite guest on this occasion we used Luminae most of the time for Dinner, again the food was good (although I personally did not think as good as previous ships), staff were brilliant but service was slow at time...we waited nearly 20mins for somebody to take our order on one of the evenings. We used cafe el bacio all days, several times a day although we did hold back having the complimentary cake with every drink! The staff here work none stop and always have a smile on their face. The suite itself is looking tired and outdated along with other parts of the ship...(great for sitting on the balcony and watching the Canal go past) but if Celebrity are going to keep these smaller ships some serious money needs to be spent as this does not reflect Celebrity's 5star image which you get on the newer ships! In fact we were speaking to a couple who normally sail with P&O who were really disappointed with Infinity and we did comment that the bigger ships are to a slightly higher standard as they are newer and that they should not take the state the Infinity is in as general for Celebrity. Ocean view..absolute caous as usual you just have to time it right when its quieter...you'll soon work it out! - Plenty of choice as usual but again did not think quality was as good as the other ships we've been on. Dirty in places which is not good if your trying to maintain everybody health! Pool deck...never had a problem finding a seat if you were up early enough...sometime more difficult to find a shaded chair if you needed one and were late up. Overall we still had a great cruise and are really glad we booked this trip down the Panama Canal. I would recommend the itinerary but maybe not the Infinity! Our next two cruises on the Eclipse and Constellation are booked in Aqua Class. These are the first Cruises that we have booked that are not suites as we feel the suites are now becoming way overpriced with amenities being taken away for the lower class suites. All Staff we had dealings with on the Infinity were great and couldn't do enough for you Read Less
2 Helpful Votes
Sail Date: March 2017
My husband and I have cruised many times on many different lines, but up until now Celebrity was always our favorite. We chose this cruise because it was going through the Panama Canal and traveling up the Pacific coast of South America. ... Read More
My husband and I have cruised many times on many different lines, but up until now Celebrity was always our favorite. We chose this cruise because it was going through the Panama Canal and traveling up the Pacific coast of South America. We were in a concierge class room. The food in the main dining room was wonderful, and we enjoyed our table mates so much. The staff was attentive and efficient. There were two very important issues though that Celebrity refuses to deal with. This was a very sick cruise, mostly with upper respiratory infections, many developing into sever illnesses. The ship staff was very slow to deal with this problem, waiting until we were 12 days into a 14 day cruise to stop allowing passengers to serve themselves at the buffet lines on deck 10. The captain at this point announced that the passengers could visit the medical facility 1 time free of charge. Usually though very little was done in a first visit and multiple visits were needed. There were several guests on board who were doing back to back cruises, so they started in Argentina. We were told that cruise had been a sick cruise too, which means Celebrity did not do enough to take care of the sick issue before they started the next cruise out of Chile. My second issue was they lost a large piece of our luggage when we disembarked. It was tagged just like they wanted. We paid a great deal of money to travel concierge class, so you expect you will receive better service. The luggage has been found, but they won't send the two bottles of wine that we legally bought at a Chilean winery, and we can't buy the wine in the states...how's that for service? I'd like to know why they felt the need to go through our luggage in the first place. The service rating I gave is based on the issues we had and continue to have dealing with the loss of luggage and the medical issues we are still having. The embarkation rating is more to do with the disembarkation. Read Less
Sail Date: March 2017
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu ... Read More
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu restraunt is a very nice change from the large dining room, it is quieter and more relaxed service. We where in Aqua class cabin 9049 which has some noise issues no carpeting so you can hear walking over head and movement of chaiselounges in late night hours and early morning becauseit is under the solarium. The chef's table was a great experience well worth the up charge. The food and service was the high light of the cruise. The main Infinity shows entertainment was good but it was the same shows we had on the Millennium cruise to Alaska in June so it would have been nice to have something different. Read Less
2 Helpful Votes
Sail Date: March 2017
Usually really enjoy Celebrity cruises but this one was just average. The worst part was that the ship got the norovirus and lots of things changed because of this. There were a lot of sick people. They had to starting serving in the ... Read More
Usually really enjoy Celebrity cruises but this one was just average. The worst part was that the ship got the norovirus and lots of things changed because of this. There were a lot of sick people. They had to starting serving in the buffet instead of people serving themselves. There were taking extra precautions in sanitizing the ship...all the things they should have been doing from the beginning so people did not get sick. The entertainment was good for the most part. Since it was a repositioning cruise there were a lot of days at sea and they could have had more activities during the days at sea and a wider selection instead of the same things over and over. Going through the Panama Canal was amazing and well worth it if you have the chance. The staff was all very nice. Some of the shore excursions were good and some not what they advertised they were. When we complained about one, they offered a 10% credit!! The embarkation process was really awful...stood in line for 1 1/2 hours to be checked in. Since this was a South America cruise, they could have had more South American food, entertainment and music. Read Less
Sail Date: March 2017
Wanted to visit Chile, Peru and Ecuador. Weather was perfect and the seas calm all the way. Embarkation in Valparaiso was something! Remember embarkations like that YEARS and years ago! Happy it wasn't raining. Capt. and ... Read More
Wanted to visit Chile, Peru and Ecuador. Weather was perfect and the seas calm all the way. Embarkation in Valparaiso was something! Remember embarkations like that YEARS and years ago! Happy it wasn't raining. Capt. and bridge staff were friendly and were at many social functions. Enjoyed Elite status - Celebrity is generous with their loyalty program and it was appreciated. Dining in the Blu restaurant was enjoyable, although the staff seemed quite stressed. However, they were trying their best to please everyone. Appeared the public areas had been recently updated, everything was in tip top shape. Carpeting designs are beautiful. Felt the ship service crew was understaffed. The ship's emporiums didn't have much to offer. Tour department must be a concession - the tour staff seemed like they were waiting, eagerly, for the trip to be over. It wasn't pleasant dealing with them. Didn't appear they researched the shore excursions that were offered. Was not satisfied with any of the excursions selected, although there were enjoyable experiences. Read Less
2 Helpful Votes
Sail Date: March 2017
I thought that south america would be interesting. it was not we are world travelers with 35 cruises under our belt. the service and food was awful the main menu had cheek for dinner. do not go on this ship infinity it is terrible. ... Read More
I thought that south america would be interesting. it was not we are world travelers with 35 cruises under our belt. the service and food was awful the main menu had cheek for dinner. do not go on this ship infinity it is terrible. 3/4 of the ship did not speak english. staff was not experienced. the ports were ok but look elsewhere to spend your cash. i always believed celebrity would do the best for us well i was wrong. they nickel and dime you to death. then you ask for your obc and they will not give you cash back. My daughter gave us 200.00 obc to us in the ports was told you could pull out The cash well they said no spend it on board. specialty dinners were fair. tuscan grill was fair we were 10 people and all of us said no more speciality rest we can eat in the dining room the same lousy food. Read Less
6 Helpful Votes
Sail Date: February 2017
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that ... Read More
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that inexcusable. While the ship was kept clean, and there were no apparent outbreaks of illness on board, I never saw any maintenance done in he four weeks we were on board. Some of the hand rails were very worn and also sticky at times and there was a lot of rust showing. Many of the lounge chairs with lighter coloured upholstery looked decidedly grubby. I have never been on a ship where so many very basic food items (like lettuce!) have run out before the voyage was half over. While the quality of the food in the main dining room was quite good, the variety of the desserts in the buffet was better. Celebrity now add extra priced main meals on the dining room menu. The specialty restaurant price is usually $US45 a head, though "specials" were offered from time to time. Evening meals in the Ocean view buffet offered poor choices. All in all I was disappointed in the quality of Celebrity this cruise, I think their standard has really slipped, while they are putting higher prices on most things than other cruise lines. The staff that we came into contact with were all good, with the exception of the misinformation at the shore excursion desk and one person, who was not at all friendly at the customer relations desk. Would I choose Celebrity again? Only if the Australians got the same "deals" as those in north America, and if the itinerary was something special. Read Less
3 Helpful Votes
Sail Date: February 2017
This cruise had a great itinerary which took you to Rio for Carnival. The hard-working staff is doing their best, led by a super cruise director, but the ship is showing it's age. Celebrity needs to either update the ship or move it ... Read More
This cruise had a great itinerary which took you to Rio for Carnival. The hard-working staff is doing their best, led by a super cruise director, but the ship is showing it's age. Celebrity needs to either update the ship or move it out of their line. It does not meet their standards. We have sailed on the Summit and the Constellation (other M-class ships) and they are in much better condition than the Infinity. Celebrity already has announced the Eclipse will sail the South American itineraries in 2019 that the Infinity has sailed for over ten years, so maybe the Infinity is headed out of the fleet with the introduction of the EDGE class. Biggest disappointment was a shore excursion to a tango that dumped us at the terminal at midnight instead of taking us all the way to the ship. Shame on Celebrity for allowing this. When I complained, they claimed the port authorities were to blame, but I seriously doubt the Silversea passengers were treated this way! Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this itinerary for it's destination-Antarctica Embarkation was a nightmare- we were Concierge Class & were next in line to check in & were told to go upstairs for check in, when we tried to go "upstairs " ... Read More
We chose this itinerary for it's destination-Antarctica Embarkation was a nightmare- we were Concierge Class & were next in line to check in & were told to go upstairs for check in, when we tried to go "upstairs " we were told oh no you can't go, & they gave us a ticket with the number 1 on it, we were advised by the Celebrity ticket giver to wait for our number to be called. That's when chaos broke out as others who had already checked in had been given colored tickets & they were called to embark, meanwhile the elite & concierge class guests were waiting for their number to be called. It was a mess, we finally got onboard & discovered that we were fortunate because right after we boarded the terminals computers shut down. The ship is aging gracefully, but she is showing signs of needing some cosmetic maintenance. Our cabin was mid ship, deck 8,balcony windows were dirty & the mirror was corroded in the corner. The beds did not have the usual bed linen on the end of the bed, but I noticed when we disembarked that they were in the rooms for the next sailing Read Less
8 Helpful Votes
Sail Date: February 2017
I have cruised this same ship and itinerary several times ( I live part time in Buenos Aires). I am elite on Celebrity (and close to Elite +). In my opinion the food served in both the Oceanview café (buffet) and main dining room ... Read More
I have cruised this same ship and itinerary several times ( I live part time in Buenos Aires). I am elite on Celebrity (and close to Elite +). In my opinion the food served in both the Oceanview café (buffet) and main dining room has deteriorated. Service by all waiters, cabin attendant (no longer working in pairs - a sign of cutbacks?), bar men, and officers was extremely good, but it didn't compensate for what I perceive to be a significant dropoff in the quality of the food. We ate a couple of times in each of the specialty restaurants, Qsine, Tuscan, and the relatively new Sushi on 5. No change in Tuscan or Qsine, but I fear Sushi on 5 will soon be discontinued. It wasn't bad, but there were very few diners when we were there. While the food in the specialty spots hasn't changed, the extra tariff is now $45 pp which I believe to be a bit high especially considering that in Tuscan they want an additional $20 if you ask for an aged steak or other premium cut. For that price I would have expected a table cloth (there were none). We like to dance and while the ship bands were okay they were not as good as a disco sound for dancing. Unfortunately, the DJ didn't start until midnight by which time we were ready for bed. (Hey, I'm not a young kid any longer.) At embarkation the ground crew confiscated my partner's manicure kit (together with some scissors in my necessaries bag). We objected and the items were bagged by the ship staff and then returned to us on board. It is the first time in my personal experience (90 cruises) that such items have been confiscated upon going through shoreside security. When I inquired I was directed not to the cruise contract language per se, but to a policy booklet/statement which I presume is available to read on line (I haven't checked)...except that this policy statement spoke of sharp objects or scissors with 4 inch or longer blades. The manicure set should not have been confiscated. I purchased a few bottles of booze in the ship's shop. I expected them to be delivered to cabin the night before disembarkation. But no. For the first time I can recall I had to go to the shop to collect the items. These experiences at the very front and back end of the cruise left an unpleasant taste. Finally, I don't think the Concierge category cabin (where we stayed this time) and meager extras associated with it are worth the added price. Read Less
8 Helpful Votes
Sail Date: February 2017
The venue .... Antarctica..... lured us to this cruise and it was everything we imagined and more. Embarcation was a near disaster as we waited in Buenos Aires port with hundreds in an un-airconditioned, chaotic facilty, where the ... Read More
The venue .... Antarctica..... lured us to this cruise and it was everything we imagined and more. Embarcation was a near disaster as we waited in Buenos Aires port with hundreds in an un-airconditioned, chaotic facilty, where the computer system failed. No Celebrity staff were present to let us know what was happening. Disembarcation was normal. The ship was well-done with a fair amount of wood, modern sculpture, but lacked the "wow". The 3rd to 4th floor atrium was about it. The cabin was average size with enough storage space.. Apart from the excellent service (Cabin staff and restaurant management and staff were super efficient, polite and anxious to please),marketing was at every turn. Buy this upgrade that. All restaurants incurred a minimum of $35-65 per person plus the 18% tax...plus the corkage on a bottle of wine of $30. It seemed all nickle-and-dime : bottled water (had to be purchased for 2, if you were two) came to $32/day; drink package at $65 pp did not included any drinks over $7..such as martinis for $15 extra. he gym charged extra for yoga and pilates classes, amongst others. Many of the dinners in the Trellis dining Room were fine, but the same old green beans and smashed potatoes appeared nightly...not too creative. We found the desserts "OK", but usually ended us with our safety - ice cream. The Baked Alaska was our biggest disappointment, having had it on our last cruise on a different line. Special events such as sail-aways, did not offer a glass of champagne or a drink. There was no Captain´s dinner..unless you were a member of the special class...nor was there a Captains/plus crew welcoming party, as we had experienced on other lines. The Entertainment Director, Alejandro (the great), from Buenos Aires, saved the day. There were some good shows, not all. And the ports were beautifully explained by a pro, "Ranger John", who would meet anyone in private/on deck and explain almost every animal species. Ports were good - Antarctica was excellent. Shore excursions were pricey - more than 2X-3X what the locals were charging for the same tours. The Ushuaia excursion was offered at about $200/ pp, but we found a similar one, with a local taxi driver for $80 per couple, for 4 full hours. Very few children on this (or any long 14 day cruise). Would probably not return to this line or ship. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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