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Sail Date: December 2018
This was a 5 day cruise the week before Christmas. We were provided the option to upgrade and did, to a Sky Suite with all of the perks that we love but do not book on every cruise. The itinerary included only 2 ports which was good for ... Read More
This was a 5 day cruise the week before Christmas. We were provided the option to upgrade and did, to a Sky Suite with all of the perks that we love but do not book on every cruise. The itinerary included only 2 ports which was good for us as we have been to most of the ports in the Caribbean. First, the staff--tops in every way. Any concern was addressed immediately and to our satisfaction. The waitstaff in Luminae was better than any other we have experienced in all of our 20+ cruises. The concierge in Michael's Club went out of his way to assist in any way possible. We had made plans to meet friends when we stopped in Key West and that port was eventually dropped because of rough seas. He assisted in making telephone calls to our friend so that he would know not to drive to Key West. Wim was an outstanding concierge. And, by the way, Michael's Club on this older ship is about twice as large as on the newer ships. Second, the ship was very clean and maintained to a high standard. The ship does have some problems as it needs to be updated. The Sky Suite we chose(6145), unbeknownst to us had previously been part of the adjoining large suite. It was extremely large and had a very large bathroom including double sinks, separate large shower and bathtub. The furnishings were dark wood and the room and balcony were very large. However, when we encountered rough seas, the closet doors started sliding open and closed and two of the drawers would also open on their own. Usually I travel with duct tape as this happened one time previously, but I forgot it this time. Anyway, I am looking forward to the refit on the Infinity and the Millennium so that they are up to the standards of the newer ships. We only took one shore excursion--in Cozumel we booked the seaside chocolate making and loved it. The person doing the lesson was knowledgeable, funny and very personable. Never thought I would make chocolate from beans. Nor did we expect the subsequent chocolate with accompanying wine tasting. Read Less
2 Helpful Votes
Sail Date: December 2018
Pros: I love Celebrity cruise lines. Clean and well-maintained ships, superb service, great food, and a no smoking casino. Cons: (on my recent Infinity cruise): Limited music venues. This is the first cruise I have been on in quite a ... Read More
Pros: I love Celebrity cruise lines. Clean and well-maintained ships, superb service, great food, and a no smoking casino. Cons: (on my recent Infinity cruise): Limited music venues. This is the first cruise I have been on in quite a while I was disappointed in the live band and music choices. Very limited variety, no piano bar, not oldies music at all! Made for somewhat of a boring and disappointing cruise, to be honest. On my previous 2 cruises (Carnival), Awesome live band playing 60s and 70s music, but they often played in the casino which was so smoke filled my wife couldn't even bear to walk by it, let alone sit and listen to the band or dance. Also our specialty dining experience in the Tuscan Restaurant was a complete disappointment. Paper thin steaks, bland sides, and extremely slow service. Next time we will pass on the Tuscan Restaurant. A $90 we would love to have back. Read Less
Sail Date: December 2018
We love this class of ship but had not been on Infinity. Food was very good, other folk on board were very nice and friendly (lots from FLA). We had an aft concierge cabin on deck 9 and it was very quiet (no engine noise at all) wonderful ... Read More
We love this class of ship but had not been on Infinity. Food was very good, other folk on board were very nice and friendly (lots from FLA). We had an aft concierge cabin on deck 9 and it was very quiet (no engine noise at all) wonderful views....although it is a long way to the elevators......(We have stayed in this location a number of times...so no surprises). Cabins are a tad shorter from hall to balcony....but wider which makes it feel bigger. There is no doubt that the reburbish in 2020 will be needed. Staff was attentive, bartenders fun, and our cabin attendant was great. We had been to all ports before, so did not take tours. We have been on RCL a couple times in the last few years, but MUCH prefer Celebrity and were glad to be back (itinerary driven choices). Fit and finishes of ship are just more subtle & to our liking. We cruise for NO chaos, so not looking for LOTS of kids. Our thanks to all on board. Read Less
2 Helpful Votes
Sail Date: December 2018
So we have been on Infinity before on a trip to Alaska and I do like the ship for its size but it is showing wear and tear. And I overheard alot of people complaining about some conditions, worn wood handrails, carpeting, paint and such... ... Read More
So we have been on Infinity before on a trip to Alaska and I do like the ship for its size but it is showing wear and tear. And I overheard alot of people complaining about some conditions, worn wood handrails, carpeting, paint and such... but seriously that really does not bother me for the price we paid for the cruise. Yes the new ships are way more updated but then lower your expectations if you want to sail on the Infinity or this itinerary. My biggest issue is the disparity in the bar service. For example, we had a drink at the Cellar Masters bar and the servers were incredibly attentive...asked what our preferences were for a wine choice and even made a better selection for us to try. We did have the Premium Beverage Package so we could choose the higher $ wines and cocktails. Now lets talk about the Martini Bar....the servers never once looked anyone in the eye. We quickly learned that you had to lean over the ice top bar and wave your room card to get their attention. This was not just us...many people complained. Same for several of the pool bars. I stood near several people who were there before me and completely ignored. Many asked for a particular drink only to be told we cant make that. Never experienced something like this on a Celebrity cruise before. So you had to learn where to go for a drink. For Dining we ate in Qsine and Blu...both fantastic food and the service was wonderful. The servers were exceptional. What was a little disconcerning was the price of the specialty dining. Qsine was $55.00 per person, Tuscan Grille was $65.00 per person, there was a special 'crab shack' lunch one day and that was $45.00 per person. Now being from New York City, I am accustomed to these prices but I do feel they are a little excessive for a cruise of this type. We did get an onboard credit so it covered Qsine. The entertainment was good..comedian one night, a broadway medley another. We did not get off at Key West since we have been there before. Did go to Atlantis which was nice but quite expensive for 5 hours. Its basically a very big waterpark..so the kids will love it. All in all it was a fine cruise, but I have been on many Celebrity cruises before and do not remember being nickled and dimed as much as I was on this cruise. I do recommend upgrading to the Premium Beverage Package and if you get a onboard credit..use it for the specialty restaurants....not the shore excursions. Read Less
Sail Date: December 2018
The Infinity is a nice ship and the staff is wonderful. I would highly recommend to anyone. It is my understanding they are remodeling it within the next two years although I'm not sure it really needs any updating. From the buffet ... Read More
The Infinity is a nice ship and the staff is wonderful. I would highly recommend to anyone. It is my understanding they are remodeling it within the next two years although I'm not sure it really needs any updating. From the buffet to the specialty restaurants, the service was constantly excellent. We had two staterooms, a suite for the first part then aqua class for the second. For suite guest, you get to eat in an awesome restaurant called Luminae. It is fantastic. I can't speak high enough of the food and service. For Aqua you get to eat in another specialty type restaurant called Blu. I now understand the debates on which one is better. I can honestly say both for an amazing experience and you really can't go wrong with either. The fast speed internet is a nice change from other cruise lines. It is so fast you can easily stream apps like Hulu, Netflix, etc.. The entertainment was really good and not cheesy like other other lines. I will say if you have the opportunity for the suite experience just one time in your life on Celebrity it is worth the money and is just such a nice treat. Our Butler Arnish was so great. Just know whatever stateroom you pick, you'll be happy on this ship. The coffee shop was so much better than the chains. We went there every day. Also great service. We already have another Celebrity cruise booked and will most likely be booking more after that. After being on several of the others it is worth paying a little more for the treatment you get on Celebrity. Read Less
1 Helpful Vote
Sail Date: December 2018
This was our 17th cruise and 2nd on Celebrity; we love Celebrity. Our first was last year on the Equinox. We enjoyed both of our cruises! We cruised Concierge on the first one and in a regular balcony cabin on the Infinity. We would ... Read More
This was our 17th cruise and 2nd on Celebrity; we love Celebrity. Our first was last year on the Equinox. We enjoyed both of our cruises! We cruised Concierge on the first one and in a regular balcony cabin on the Infinity. We would only repeat Concierge if we found a really good deal. We enjoyed our regular balcony cabin every bit as much as the Concierge. As a matter of fact our cabin steward for this last cruise was one of the best we have ever had! I have to apologize because I do not remember some facts....like our stewards name! But I do remember our cabin #!!! lol 7176 it was a little more aft than we prefer and the A/C did not work very well at all and the toilet stopped flushing several times during the cruise ( didn't last too long and each time we were told they were working on it and it affected many cabins not just ours)......other than that it was a fine cabin. BUT I will say if you do not want to be directly across from the elevators then this cabin is not for you. You got off the elevators and the door was right there. Having said that it was not too noisy; yes you could hear people walking to and from the elevators and you could hear the ding as they arrived...but it did not bother us. The ship is older and in need of some care in places.....but we love the smaller ships and we thought she was beautiful. The food was fine. Not great. Just fine. The MDR was beautiful. There were plenty of places to stroll around deck as well as sit down. We really enjoyed the Rooftop Terrace on Deck 12! Get there early for a shaded reclining sofa'bed......this is where they show movies on an outside screen! We used this more than the Solarium because the Solarium was pretty crowded each time we went. Just as on our first cruise we loved Cafe Al Bacio! Great place to sit and read or play cards! Entertainment was okay. There were some really good musicians around the ship in different lounges. Customer services, for the most part, was good. Embarkation was a breeze, as well as debarking. Very, very smooth and easy. We self-assisted off. We did no specialty dining this cruise so I can't say anything about those venues. The only reason I did not give this ship a 5 star rating is because the food wasn't the best, the buffet didn't have much variety day to day. And the cabin didn't stay that cool. Would we sail on Infinity again? Yes we would not hesitate to. Go ahead, enjoy! Read Less
1 Helpful Vote
Sail Date: December 2018
We disembarked from Ft. Lauderdale. If you're there early, Las Olas beach is the place to go! A lot of fun and a great beach. Hollywood beach is pretty great too! Our disembarkation was very smooth and seamless. The ship was ... Read More
We disembarked from Ft. Lauderdale. If you're there early, Las Olas beach is the place to go! A lot of fun and a great beach. Hollywood beach is pretty great too! Our disembarkation was very smooth and seamless. The ship was beautiful and in good repair. Those people who say its not must really be looking for something because its super clean, well lit, and looks great. Our Cabin and attendant (Seby) were great, we had a veranda and having the patio was very nice to have! Dining was SO GOOD! Check out Qsine if you're looking to upgrade a meal for a night, the entertainment is AWESOME! Our servers in the main dining were so attentive, helpful, friendly, and fun! The food we had was absolutely delicious and it was fun exploring outside of our comfort zones! The entertainment was alright, the shows were okay. It was a good way to pass the time. I think I went in expecting too much though. The theater is beautiful! If you're looking for something to do, one of our favorite things to do was at the very top and back of the boat... GO early and grab a little cabana, snuggle up with your SO, and watch a movie! Service: ⭐️⭐️⭐️⭐️⭐️ Cozumel was great, the people are super friendly! Key West was okay... our snorkel got cancelled. We rented an electric golf cart for the day and drove EVERYWHERE to explore. That made it more fun for sure! OVERALL: We would absolutely go again! Booked our next one on the ship, WE CANT WAIT! Read Less
4 Helpful Votes
Sail Date: December 2018
We are elite members on Celebrity. We finally convinced 2 couples to try a cruise and join us, so we thought a 5 night cruise would be a great introduction. We booked A2-- cabins 1104, 1106, and 1108. Knowing the amenities you are ... Read More
We are elite members on Celebrity. We finally convinced 2 couples to try a cruise and join us, so we thought a 5 night cruise would be a great introduction. We booked A2-- cabins 1104, 1106, and 1108. Knowing the amenities you are supposed to receive, I did not pack my usual shampoo, cream rinse, Q-tips, cotton balls, shower cap, etc. The amenities were not the upgrades, and I had to ask and wait 2 full days for some. Our slippers and tote bag were not received until day 3, and that was after heading down to guest services multiple times. One of the cabins did not have robes upon embarkation. They were received the following day. There was no bottle of wine awaiting us either -- found out later after speaking with the supervisor of guest services that you need to ask to have it delivered. We have been in Aqua class before -- if they change how things are done, they really need to communicate. We had really talked up Celebrity, especially Aqua class, to our friends, and frankly, I was a little embarrassed. Very disappointing. More about the cabin below. Embarkation was the quickest we have ever experienced, and we were on board the earliest ever. The food and service at Blu was amazing. Cannot say enough good things about this restaurant -- it is worth booking Aqua class just to eat here. No need for a specialty restaurant. The buffet was very good for most breakfasts and lunches. We stopped by the comedy show on the first night but did not stay. He was so/so. We didn't go to any of the other shows. Overall, the ship was clean and service was good. Read Less
Sail Date: December 2018
Among the companies I've been to, Celebrity remains my favorite. Despite the age of the ship, it is well maintained. Food excellent as well as the service offered. As small points to be observed, the cabin shampoo was not replenished, ... Read More
Among the companies I've been to, Celebrity remains my favorite. Despite the age of the ship, it is well maintained. Food excellent as well as the service offered. As small points to be observed, the cabin shampoo was not replenished, as well as the landing had long wait in the elevators, in addition to missing menus in the bars. However, these points did not ruin the experience, which was highly positive for a 5 night cruise.boarding of the concirge class was extremely agile, as was the process of landing at the ports. Especially positive point for the indoor heated pool and the staff in the main dining room. It was with family in which many did not speak English, and the menu offerings in Portuguese were extremely helpful for us. The ilounge with sales of Apple and JBL products is a differential. I hope to embark again with Celebrity cruises. Read Less
1 Helpful Vote
Sail Date: December 2018
This was our first cruise and Celebrity did NOT disappoint! The ship is in A-1 condition! I thought it was absolutely beautiful and well maintained especially for it's age.I only have 3 complaints. Complaint #1- We encountered 1 very, ... Read More
This was our first cruise and Celebrity did NOT disappoint! The ship is in A-1 condition! I thought it was absolutely beautiful and well maintained especially for it's age.I only have 3 complaints. Complaint #1- We encountered 1 very, very rude bartender..he must of been having a bad day, but not going to let one bad apple ruin a great review for the rest of the staff who were AMAZING! Complaint #2 the other passengers need to be given instructions at the Muster Drill on Buffet and Elevator etiquette. Complaint #3..I upgraded my drink package to premium for the "honest ice tea" and it was no where to be found on board. They had Arizona Ginseng Honey tea in a can, I'm just not a fan. This would not keep me from the premium drink package on the next trip. I HIGHLY RECOMMEND either the Classic or Premium drink package, it truly is worry free :) Other than those 3 small things which are not Celebrities fault the ship, the crew, the food, the drinks, the entertainment and the cabin were nothing short than AMAZING! Our wait staff in the main dining room was EXCELLENT by the 2nd night, our drinks were on the table before we even sat down. We had dinner in Q-Sine on the 4th night and we highly recommend this, the food was perfection! We can NOT WAIT to sail with Celebrity again! Read Less
1 Helpful Vote
Sail Date: December 2018
I want to start this off on a positive note, not that I consider this a negative review. You can stop reading after that. The next paragraph is the most important!!!! The highlight, which we went to twice on a five night cruise, was Le ... Read More
I want to start this off on a positive note, not that I consider this a negative review. You can stop reading after that. The next paragraph is the most important!!!! The highlight, which we went to twice on a five night cruise, was Le Petit Chef. THAT was something else. I think the price is a bit high, but we still went back a second time. I have no idea where you would find this experience other than here! I booked this 2 years ago to take my 92 YO Mom on a cruise. She had a companion who helped her a lot. The interior spaces are fine, but the exterior need scraping and painting. I understand they did an "upgrade" but I only saw Celebrity "normal". I think most of the improvements went into the high end suites (we were in a S2) and common areas that need their normal carpet change etc. They certainly didn't do much to the superstructure. I was disappointed in the buffet offerings and quite frankly, after all this time, the Luminae menu needs help. X needs to check the demographics, I believe that they will find many of the Suite guests are repeaters. We need a more variety because even though the MDR is offered, that is getting pretty lame too. No more JVS meatballs etc. Still, James, our waiter would give me meat sauce from the MDR on the Oriechetta served in Luminae. THAT is the level of service in suites! You get what you pay for. Mom was in a wheel chair and the staff went out of their way to have patience while she slowly went from wheel chair to a table chair. Several people asked about taking the elderly, X will help all they can. We rent a scooter, we have had them successfully before, but this one was a bit too peppy. It scared her so she wouldn't use so we pushed her. We used the Airport transfers. The bus staff would not help her, they left it to the companion. Please note, this was a family friend, not a service person. They dropped them off at American instead of Southwest. Read Less
1 Helpful Vote
Sail Date: December 2018
We thought Infinity was in relatively good shape considering her age, and wouldn't rule her out for another five-night cruise. Because we took advantage of a super deal which included all four amenities, we felt we got a big bang for ... Read More
We thought Infinity was in relatively good shape considering her age, and wouldn't rule her out for another five-night cruise. Because we took advantage of a super deal which included all four amenities, we felt we got a big bang for our buck, thanks in part to VTG. We never ate in the dining room, and only a couple of lunches and one evening meal in the Oceanview Café. The food in the latter was warm at best, and we felt the selection was somewhat limited. We loved our lunches and dinners in Luminae, the suite-only restaurant. The food was absolutely out of this world, the service was excellent, and there was plenty of ambiance to boot! We thoroughly enjoyed the performance of highly talented Comedian Ralph Harris who pulled off a touching impression of an old man to end his show. Sadly, his 'adults-only' show that was to take place on the third night never materialized. We did sit through and sang along to a set by a young lady who belted out old favorites and strummed her guitar in the aft bar area to the delight of her audience (sorry, can't remember her name). Having sailed with Royal Caribbean many times, we definitely noticed that Infinity's entertainment offerings were comparatively slim. We did appreciate that the casino, while extremely tight, was smoke-free and thus a whole lot more enjoyable than those on other cruise lines. We found the staff fairly friendly and helpful, albeit few spoke English well. Luckily, the horrible odor from what I thought might have been a plumbing malfunction that was evident as I returned to our room on the last night wasn't there earlier during the cruise. Embarkation and disembarkation were smooth and extremely fast. All things considered, we enjoyed our little 40th Anniversary get-away, although we would have preferred destinations other than Costa Maya and Cozumel, both of which have lost their charm over the years, and its vendors not the most honest people. I'm not just referring to Mexican merchants! Buyer beware, for sure! Read Less
1 Helpful Vote
Sail Date: December 2018
Ship: While a smaller, older ship, Infinity was in great shape - much better than some of its contemporaries on other cruise lines. Cabin: Quiet and in great location Dining: Was in an Aqua class cabin which provides access to the ... Read More
Ship: While a smaller, older ship, Infinity was in great shape - much better than some of its contemporaries on other cruise lines. Cabin: Quiet and in great location Dining: Was in an Aqua class cabin which provides access to the Blu restaurant - the Blu staff were so friendly and attentive and the food was excellent. The atmosphere of Blu is quiet, contemporary and upscale. Service excellent. Entertainment/Activities: Had 2 different comedians, both pretty funny. Had 2 production shows, both very good. Had 1 'crooner', who started the show pretty good but wasn't my type of music and left early. The wife enjoyed the silent disco twice as well as the trivia. I enjoyed the Persian Gardens spa (included with Aqua class). Was very nice to have use of slippers/robe while utilizing the facilities. Service: Used guest services to inquire about missing OBC. Nice lady resolved the issue. Ports/Shore excursions: Used OBC to pay for Celebrity shore excursions - CM41 - Kohunlich & Dzibanche Mayan Ruins Combo - Ruins were amazing with not too many visitors. Bus ride long, but comfortable. Tour guide was OK but a little hard to understand. Lunch was a little disappointing - thin slice of ham with American cheese on white bread. CZ13 - Fury Catamaran Snorkel and Beach Break - the snorkeling was OK, not great reef but they fed the fish and they showed up. The beach was fantastic with lots of room in both shade and sun. FT01 - Everglades Airboat Ride (Ends at FLL) - simply a bus ride to the Sawgrass Rec Park, then to the airport. Very well organized and saw very active gators, turtles, and birds. Very easy/relaxing/interesting way to spend the morning instead of waiting at the airport for a late afternoon flight. Read Less
Sail Date: December 2018
This was our first 5 day cruise - it was much easier to fit into our busy work schedule and we had a blast! We thoroughly enjoyed the not-huge size of the ship, and the fellow passengers (few children and no crazy party people). The time ... Read More
This was our first 5 day cruise - it was much easier to fit into our busy work schedule and we had a blast! We thoroughly enjoyed the not-huge size of the ship, and the fellow passengers (few children and no crazy party people). The time of year was handy; it fit into our schedule. It’s wonderful to visit hit places when it’s cold and snowy at home. Also, we made friends on this cruise. We have not done this before. We plan to cruise together next year. We have already been communicating with them. We did no excursions. We very happily remained on the ship and enjoyed what is had to offer. The only small concern was that there were no enrichment activities. We enjoy them. Also, portrait photos were not taken very often. That can be improved in. I always love my cruise photos and portraits! They are always great. Read Less
2 Helpful Votes
Sail Date: December 2018
We have just returned from a 5 night Western Caribbean cruise on the Celebrity Infinity. We booked about a month ago and got a great Florida resident rate on a Royal Suite. It was our first time on Celebrity, although we have done more ... Read More
We have just returned from a 5 night Western Caribbean cruise on the Celebrity Infinity. We booked about a month ago and got a great Florida resident rate on a Royal Suite. It was our first time on Celebrity, although we have done more than 60 cruises, mostly on the all-inclusive lines of Seabourn, Silversea and Crystal. We wanted to compare the “Suite Life” on Celebrity to those lines, although our expectations were lower for a mass market ship. We had two sea days and ports of Costa Maya and Cozumel, Mexico. We were amazingly surprised at how wonderful the cruise was. Service, food, cabin and fellow guests all surpassed our expectations. Our Royal Suite on deck 6 was very spacious with separate living room with dining table, sofas, big screen tv and slider to the balcony. There was a large bathroom with two sinks, Jacuzzi tub and separate shower. The bedroom was very comfortable with a great bed and pillows, round window looking out from the bed to the sea and slider to the balcony. There was a dressing area as well as a large number of cabinets and a walk in closet with safe. The balcony was huge with a table and four chairs, two recliners and a Jacuzzi tub which was wonderful to sit it while sailing the Caribbean. We had a fantastic butler, Arsim, who took care of everything for us from having the bar set up we requested (the Suite included the Premium drinks package) to helping us connect to the free wifi included with the cabin. He filled our minibar with our favorite drinks and brought appetizers before dinner. Every morning at 6:30 he brought our requested pot of strong coffee with espresso added. He was pleasant and efficient and one of the best butlers we have ever had. Our cabin steward, Javier, also was excellent, keeping everything clean and neat and very welcoming with a Good Morning greeting each day. Just an excellent pair. When we arrived at Port Everglades, we were escorted to the Suite waiting area and met by Alexandria, the wonderful Michael’s Club Concierge hostess. Michael’s Club is a lounge for Suite Guests with complimentary beverages and appetizers before dinner. Ann-Mary, the bartender was fantastic at crafting the drinks we asked for, and very pleasant. Wines were generally good and included a wonderful Mer Soleil Chardonnay and a Marlborough Sauvignon Blanc. Alexandria helped us with questions about ports and any other inquiries we had. It was a great environment to spend time in before dinner each evening and we met wonderful fellow passengers with whom we shared dinner some nights. We were escorted to embarkation lunch at Luminae and it was great! The lamb chops and burgers were fantastic and we met Alex the Maîtres D’ whose first day was our embarkation day. He was very friendly, and took care of all requests efficiently. He handled an unruly group of 4 people who took over Luminae one evening, loudly yelling and insulting fellow passengers. They did not return. James who is the head waiter was funny, gave us great service and made good recommendations all during our cruise. We ate in Luminae every day except one. We were able to order off the Luminae menu or the regular dining room menu, so we mixed and matched and received great food and service. The soups were especially good and I am still craving that burger. The only disappointing element was our anniversary dinner at Tuscan Grill. We had made a reservation for 7 pm and arrived a few minutes early. There was no one there to greet us or seat us and we basically were ignored. Finally, one of the waiters came up and took us to a table right by the kitchen door. We asked to be moved and were seated at a table for 2 near a large group. It was not the atmosphere we had hoped for as the room was very large and open and felt like a meeting hall. Finally the Maîtres D’ came up and instead of welcoming us said, “You came at 6:58, too early for your 7 pm reservation.” Not the welcome we had wanted. We did find a wonderful Primitivo wine to have with our dinner and had an order of carpaccio, charcuterie, salad and porterhouse steak. The steak was overcooked and the strip side very tough. We could not finish it. There was an upcharge of $18 for each steak to our surprise (we did not see it on the menu but it was there – our fault). But the steak was not up to the quality we expected. Service also was off as we waited a long time. In the middle of our meal the Maîtres’ D’ came over and said he wanted to move us to a window table. So we had to pick up our wine, glasses and plates and move. It was dark out and there was no view. Not sure why he moved us. Unfortunately, at the next table, two people who had obviously over imbibed were yelling, screaming and laughing and grabbing the waiters. It did not make for a romantic evening. At the end of dinner our waiter came up and said “they just told me it is your anniversary, do you want us to sing?” He brought a small cake with candle and grabbed a female server and said “sing.” We left quickly. We decided to eat in Luminae for the rest of our meals. But, to our amazement, when we returned to our suite, we found a box of chocolate truffles and a bottle of Perrier Jouet champagne, courtesy of Hotel Director Ante Sarlija who had learned it was our anniversary. What a nice touch! We were honored to be invited to the VIP Navigation Bridge Tour and luncheon with the officers in Blu. It was a lovely event with wonderful food of appetizers of grilled vegetables, Greek salad, charcuterie, and main course of lamb chops, filet Mignon and sea bass. Each woman was given a rose and the officers were very friendly and good conversationalists. We especially enjoyed meeting Sayda the Guest Relations Director and Staff Captain Xenakis. The Executive Chef Madhukar Lama from Nepal came out and received acclaim for the wonderful food. He was very visible the entire cruise, checking on the meals and they were indeed some of the best food we have had at sea. On the two sea days, the Oceanview Buffet was the only venue open for lunch. The food was varied, well prepared and abundant. Everything from sandwiches to salads to carved meats to ethnic food was available. There also was an ice cream bar and luscious desserts, including sugar free cakes and ice cream. The ports were typical Mexican ports. Because we had been there before and done the Mayan ruins, we just chose to walk around the port areas. Cost Maya obviously is in the middle of a building boom and the port area is filled with little shops (many cruise ship owned like Diamonds International) but also there is a shuttle to Mahahual, a small beach city with many local shops and restaurants and beach chairs to rent. It is a $4 taxi ride back to the ship. Cozumel is a larger city and has many shops and restaurants, a flea market and you can take a fast ferry to Playa del Carmen in 30 minutes. Activities on the ship were the normal ones, bingo, trivia, shopping talks and the dreaded art auctions. The pool and hot tubs were full all day as passengers enjoyed the beautiful weather and calm seas. Entertainment was good, especially the two comedians onboard. Also in the bars and coffee areas, there were always musicians playing piano or guitar, and a string duo, creating a nice atmosphere while having a drink or coffee. Disembarkation was a breeze, with Alexandria escorting us to the gangway at 7:30 am. We passed through the Global Entry immigration area and were in our car on our way home at 7:45 am. Overall, we were really pleased with our Celebrity Infinity cruise. Service and food matched any all-inclusive cruise we have taken. We did not notice the large passenger load due to the separate dining areas and Michael’s Club. We will definitely look to book again, when we can find a good value on a cabin to once again enjoy the “Suite Life.” Read Less
3 Helpful Votes
Sail Date: December 2018
This was our 4th cruise on Celebrity and the first on the Infinity. The five night was a great value as a getaway from the approaching winter in Ohio. And give us a cruise fix until we sail the new Edge on Feb 17th next year. We chose ... Read More
This was our 4th cruise on Celebrity and the first on the Infinity. The five night was a great value as a getaway from the approaching winter in Ohio. And give us a cruise fix until we sail the new Edge on Feb 17th next year. We chose this cruise from our past experiences on Celebrity and the value. This was our 13th cruise with trips on Carnival, Princess, Royal Caribbean and Celebrity. In general we felt the ship to be in better shape than expected (for an older ship) and the crew and staff were amazing. We were able to book a Celebrity Suite in cabin 9096. Comments: - Sailing in Suite class is worth the price. We were given an officer escorted embarkation so no lines. Access to private bar (Michael's Club) and private restaurant (Luminae). More on those coming. - For a ship built in June of 2000 it really was in better shape than expected. While the decor was a little outdated, most areas seemed clean and not worn out. I had read reviews pre-cruise that said lots of faded and worn furnishings. We didn't see that at all. Yes some rust here and there, but you really had to look for it. I give the ship a high rating. - In a Celebrity Suite, CS, we had a large living room, separate bedroom and bathroom. This included two sinks and a jetted tub. The balcony was huge. If you book this type of suite choose a "forward facing" balcony. Better view. As with the ship we felt it was in good shape for the age and CLEAN. - Being able to eat in Luminae is worth every penny for suite class. Our waiter, James, was amazing. The food was as good or better than anything we have had on a cruise. We also ate in Tuscan. Excellent food and service. We thought the $45 per person worth the expense. We snacked and ate one lunch in the buffet and it was just average. The truth is the worst part were the rude guests pushing and shoving to get their food. - We attended several shows and loved them. Great entertainment. - SERVICE! We can't say enough. This is what makes Celebrity better than the other comparable cruise lines. Enough said. - We wanted to enjoy the ship specifically in port when everyone gets off. We have been to both ports so we didn't do any excursions. - A few negatives. We didn't love the layout in Michael's Bar. For those that have been in this venue on bigger ships we liked the large bar area to sit. The Infinity only had couch and chair seating. They need to do a better job of policing the pool area. Too many people laid out towels to reserve lounge chairs and weren't there for hours. The pool staff needs to monitor that so guests can more easy find seating like we have seen on other ships. Finally we will sail the Infinity again. Great ship for the price. We booked a sky suite and were able to upgrade into a CS for $220 just before the trip. Read Less
2 Helpful Votes
Sail Date: December 2018
I traveled solo on this cruise, which for me was my fifth cruise alone. I am usually very comfortable being on my own and on this cruise, I met a lot of very nice people so I was never lonely. The ship was easy to maneuver and was ... Read More
I traveled solo on this cruise, which for me was my fifth cruise alone. I am usually very comfortable being on my own and on this cruise, I met a lot of very nice people so I was never lonely. The ship was easy to maneuver and was beautifully decorated. I enjoyed all of the attention to details that the staff performed and always remembered my name and my preferences. Being in Aqua class, the food was always delicious - the hot food was served hot and the cold food was served cold. All ingredients were fresh and appealing. I don't usually attend the shows on any ship, but made it a point to hit the comedy shows and enjoyed those. Luigi, the cruise director was very animated and seemed to love his job of getting the guests involved in the activities offered by the ship. I loved, as always, using the Thalassotherapy pool as well as the Turkish Bath and the Aromatherapy steam room, plus the steam room in the women's area. I enjoyed my cabin's drinks and appetizers. I can't say that I was overwhelmed by Costa Maya but did like my visit to Playa Mia in Cozumel. Read Less
4 Helpful Votes
Sail Date: November 2018
We decided to take this cruise about 6 weeks prior to its sailing. We are a retired couple, living in Florida and it seemed like a good “break in routine” for this time of year. It was a 4 night cruise with stops in Key West and ... Read More
We decided to take this cruise about 6 weeks prior to its sailing. We are a retired couple, living in Florida and it seemed like a good “break in routine” for this time of year. It was a 4 night cruise with stops in Key West and Nassau. This was our 53rd overall cruise and 12th with Celebrity – we have Elite status with Celebrity and started cruising with them in the mid 1980's on the Meridian. The Infinity is a Millennium class ship and the smallest Celebrity sails these days. We have sailed on her before as well as the Millennium and the Constellation. They are all very similar in layout and amenities. We drive to Port Everglades – about a 70 minute drive for us – we park at Park N Fly as it is very convenient to the port and they provide transportation to and from the terminal. Embarkation had already started when we arrived and was very easy and quick. I had checked in on line and that speeds up the process as well. We were on the ship about 12:30pm – cabins were not to be ready for about an hour so we went to Sushi on 5 and had lunch. The menu there is an ala carte menu and was delicious. By the time we were finished the announcement that cabins were ready had been done. Our cabin was an outside cabin on Deck 3 – 3099 – we were close the the Guest relations desk and the main lobby and the mid-ship elevators. This makes getting around the ship easier for us. It was a great location, quiet and the cabin was spacious enough for us with plenty of storage for a 4 night cruise. The bed was very comfortable and our cabin steward went out of his was to be sure we had the pillows we needed. Our luggage had not been delivered so we unpacked our carry on and went up on Deck 4 and outside for awhile. The Muster Drill was being held at 3:15pm – so we went to our muster station which was in Michaels Club – with Celebrity you don't have to bring your life-jackets and you don't have to line up on deck. The drill was concluded and by then our luggage had been delivered so we went down to unpack. The bathroom, while small, had a big shower and was quite adequate. We ended up at the Rendezvous Lounge for the sail away which took place around 5pm – there were 2 other ships in port and they left first. We had chosen Celebrity Select Dining which means one can eat at anytime from 5:45pm to 9:30pm in the Trellis dining room. I had made a reservation when we came on board for 8pm. We were seated right away at a table for two. Each morning I called for a reservation. We always ate between 8 and 8:30pm – the food was excellent as was the service. Since we are Elite with Celebrity, there is a morning continental breakfast served for us in the Tuscan Grill – very conveniently located for us on Deck 3. The menu contains pastry, smoked meats and salmon and cheeses as well as fruit and a variety of coffees, teas, fruit juices and Bloody Marys, Bellinis, Screwdrivers. We had breakfast thee most mornings and one morning we ate in the main dining room and then went to the Tuscan Grill for coffee and pastry. A very nice perk in our opinion. Another perk is a cocktail hour from 5-7pm either in the Constellation Lounge atop the ship or at any bar on board – one can have 3 drinks from a very nice Bar menu of both alcoholic and non-alcoholic drinks. On port days the dining room did not serve lunch so we ate at either the buffet, grill or spa cafe. We prefer not to go to the buffet during peak hours as my husband has some balance and walking issues and it is hard for him to navigate it. The food from all of these venues was very good with a lot of choice. On the one sea day we went to the main dining room for lunch but didn't find anything we particularly wanted to eat so went to the grill. It was nice having two port days and one sea day as on the port days most passengers were off the ship and one could easily find an outdoor place to sit – even on the sea day though we did not have a really hard time finding a place to sit and read and watch people outside. The weather was good – if a bit cloudy one day – and we spent a lot of time outside. Our favorite place was in the Spa pool area which is domed and has a wonderful pool and a Spa Cafe. The main pool area was great for us on port days but was “jumpin” on the sea day and we avoided it that day - I cannot speak to the entertainment on the ship as we had good intentions, but never made it – we don't gamble so the casino holds no interest for us. The officers and crew were very nice and visible during the cruise. There were a number of “meet and greet” times with the Captain and his officers. We also enjoyed the area around the Cafe al Bacio – great coffee and tea drinks, gelato, and the pastry is gratis – There are a number of alternative restaurants – Sushi on Five, Quisine and Le Petit Chef, and the Tuscan Grill – all of these have a cover charge or an ala carte charge. We don't go simply because, for us, there is too much food at one time. The menus did look inviting though and we heard good things about the food. There is also a special restaurant for Suite class guests called Luminae, and one for Aqua class guests called Blu. And, of course there is a grill on the pool deck, an ice cream bar in the buffet as well as pizza and pasta bars along with the usual buffet food. All in all, it was a great cruise for us – it seems that 4 or 5 night cruises are the best number of days now for us. Debarkation was very good – another Elite perk is a special waiting place (Tuscan Grill) to get off the ship with an abbreviated continental breakfast served. We were scheduled for 8:25 and actually got off at 8:15. It was quick and easy. Celebrity does very few announcements during a cruise and even on debarkation day. The Captain's Club hostess kept us informed of which numbers were getting off when – there was no immigration form to fill out for those of us who bought nothing. We were home by 10:30am and ready to pick up our dog who was VERY glad to see us - If you have any questions about this cruise, I have kept the Celebrity Today info. You can contact me at melkaz1758@gmail.com Read Less
2 Helpful Votes
Sail Date: November 2018
We enjoyed our short 4 days cruise to Key West & Nassau. This was our Second cruise with Celebrity. Our first was on the Equinox. We find Celebrity ships are classy looking and well appointed. The buffet area is wide and un-congested, ... Read More
We enjoyed our short 4 days cruise to Key West & Nassau. This was our Second cruise with Celebrity. Our first was on the Equinox. We find Celebrity ships are classy looking and well appointed. The buffet area is wide and un-congested, with items icely spread out buffet. Customer service in Infinity was top notch as well, whether in the dining room, pools area or on board shops. We had a smooth experience with embarkation and debarkation. We had a nice balcony room on this ship, without any of the Aqua or other class upgrades. Our room steward Ashraf was great with his information and anticipating our needs. Our room was always maintained in immaculate condition! We never had an issue getting chairs around the pool..unless you showed up mid-afternoon. Celebrity offers buckets of beer specials as well..6 Beers for $25/= with Gratuities. Onboard entertainment was good - We had Comedian Steve Bruner one night..very funny guy! As this was our Second cruise with Celebrity, we received an invite to the Captains Club event in the Constellation lounge with basically an open bar and some appy's. The Captain and his crew was there and recognized loyal Celebrity guests - One couple were on their 160th Cruise!!! Overall, a very enjoyable cruise on Celebrity. We are looking forward to our next cruise with them. Read Less
Sail Date: November 2018
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive ... Read More
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive -we ate atin the Italian, food and service was exceptional The concierge experience meant the cruise started from the moment we stepped off the taxi , people were on hand to guide us to our check-in and then straight on to ship, the lunch was perfect and we got to met some interesting guests who were quick to offer advise on how to get the best out of the cruise my wife and I both had accupunture and thoroughly enjoyed the whole experience, 3 sessions certainly helped my knee aand my wife enjoyed hers too Entertainment was fisrst class with a great amount of choice, Overall we were please with the cruise even though the lack of re cognition of our annivesary was disappointing Read Less
1 Helpful Vote
Sail Date: November 2018
The food in the restaurant was very good. The creme brulee was fantastic. The cheesecake was also way above average. Our waiter Rommel was fantastic as was his assistant waiter Michael . The service was excellent throughout the ship. The ... Read More
The food in the restaurant was very good. The creme brulee was fantastic. The cheesecake was also way above average. Our waiter Rommel was fantastic as was his assistant waiter Michael . The service was excellent throughout the ship. The only really draw back on this Cruise was the entertainment. The two comedians were very good. But that was it the Broadway shows were not that good and the singer was fair. The entertainment on the boat was good at all of the bars. The highlight of the cruise was the silent Disco. Everyone got headphones the DJ played music from today from the 70s and 80s and from the 50s on the three different bands you were able to switch between the bands you knew what people were listening to because the music was in different colors . If your headphones were blue you were listening to today's music if the headphones were red you were listening to the 70s and 80s if the headphones were green you were listening to the 50s. DJ's did a great job having the beat of all three songs be basically the same. The boat showed its age but was clean. The casino was small but adequate. They had the usual slot machines + Texas Hold'em Blackjack roulette. Read Less
1 Helpful Vote
Sail Date: November 2018
We booked this cruise relatively late. We would have preferred Aqua Class or a Suite, but ended up in Concierge Class. The room was extremely worn but very well maintained. The room was overly small, but acceptable given the balcony. ... Read More
We booked this cruise relatively late. We would have preferred Aqua Class or a Suite, but ended up in Concierge Class. The room was extremely worn but very well maintained. The room was overly small, but acceptable given the balcony. Restaurant service was notoriously slow, but polite and the specialty restaurant not worth the money. We were pleased with the entertainment and the spa. The ports of call were generic and acceptable since we booked our excursions elsewhere. Embarkation was very good due to our class of service, but the disembarkation was a mess. Overall, we were pleased we went, but it was the worst or second worst of the 7 cruises we have taken. Embarkation and Disembarking Being in the Concierge Class allowed a smooth check-in experience, but departure was a mess since the ship was moved to a ONE DOOR port. Ouch, it was crowded getting off. As always, guest services is a long wait. The concierge class lunch was fantastic and I was able to spend our departure day at the pool since I brought my suit in my carryon. The bags were barely delivered prior to dinner. Disembarkation bags were well marked and easy to find. The departure lounge for Concierge class was nice. Food Thanksgiving was a nice meal. The rest was rather average. Luckily, my expectations were low. The preparation was good, but the selection and quality poor. The maitre’d was outstanding and got us our same table every night, as we did select dining. That is a nice perk in our room class. We missed Blu, as we dined on it frequently when on Celebrity Reflection. The Tuscan Grille was a huge waste of money. The service nice, but my ribeye steak was so thin I was embarrassed for the waiter who delivered it. In fact, I did not know they could cut steaks that thin. We only did the café for a snack, but it seemed to have a decent selection and excellent service. Dining room service was slow, but very good, polite and responded to all requests, albeit slow. Spa & Gym Since our cruise had lots of kids and seniors, the gym was never crowded and the spa was easy to get in. But, much of the equipment was broken. We did a total of 3 massages and my wife said hers was the best ever. Mine was one of the best. We are going to Thailand soon and asked for the two Thai therapists. They were wonderful. The Persian Garden is a joke and not nearly as good as the Solstice Class ships. Entertainment We never go for the entertainment, but were amazed at the quality. The two comedians were perfect. Each was first class. The Broadway tunes show the last night was fantastic and the aerial dancers blew us away. I thoroughly enjoyed hearing the string duet during our days at sea. Truly beautiful is the way to describe their music. Excursions I have learned to NEVER book these via the ship. Looking for vendors on Cruise Critic or TripAdvisor once again paid on and we had some wonderful excursions. As usual, overhearing the complaints from fellow passengers about ship managed excursions reminds me of my good decision. Read Less
Sail Date: November 2018
We were a group of 8 including three of the group cruising for the first time. Weather was great but a little cool in Key West.. Food was delicious, service was fantastic and drinks were great. We dined one specialty restaurant - Qsine. ... Read More
We were a group of 8 including three of the group cruising for the first time. Weather was great but a little cool in Key West.. Food was delicious, service was fantastic and drinks were great. We dined one specialty restaurant - Qsine. Food was excellent.and the show that they have was a hoot We didn't see any shows so I can't comment on them. We especially enjoyed the Martini Bar. The drinks were great and the bar staff were very entertaining. I really loved having the premium beverage package as I love coffee and really enjoyed the coffee bar! The pastries and cakes were very good there as well. We met a lot of friendly people and really enjoyed ouselves. This was my 3rd Celebrity cruise and can't wait to book another. All three first time cruisers said they are definitely cruising again! We are thinking of making this an annual trip. Read Less
1 Helpful Vote
Sail Date: November 2018
Before I speak to the Infinity, I want to clarify that I am a Solstice Class Ship fan. The ships are a little larger, newer, and with common areas that are well appointed and trendy. This ship is older (Millennium Class). We were on this ... Read More
Before I speak to the Infinity, I want to clarify that I am a Solstice Class Ship fan. The ships are a little larger, newer, and with common areas that are well appointed and trendy. This ship is older (Millennium Class). We were on this ship 8 years ago for a 20th anniversary trip to Alaska; We had a Concierge Balcony stateroom~ loved it! I wondered how the ship had fared in 8 years, and even though I read some not-so-complimentary reviews of recent travels on this ship, I have to say, we were very happy! i thought I'd feel cramped and maybe a little claustrophobic in an inside cabin, we took it for the experience of an inside, and for the price; I was traveling with a friend this time,and we didn't mind giving it a try! It was really nice! Never felt closed in at all...also didn't spend much time there. We were on the 7th floor midship, which I love, because we always use the stairs and it's easy to go up or down to anywhere on the ship. The food and service in general on the ship was fabulous! I don't understand the negative comments...? I will say that the ship does show signs of it's age, but all in all, they have done a lovely job of keeping up "this ol' vessel"! The Terrace on the top deck and aft on the ship is a great place to get away, unless there is a ballgame on the huge TV! We also enjoyed Cafe al Bacio(coffee bar) drinks are delicious, and the pastries there are included. The gym was mostly quiet, and the Solarium was very peaceful! Food in the Aqua Spa cafe is very good, with light, small portions. Happy Crusin'! Read Less
3 Helpful Votes
Sail Date: November 2018
Embarkation was very slow, we were at the Port at 10am and the doors opened up shortly after, however, the screen staff were not there so we lined up for 30 minutes before any staff that could screen you arrived. Once we did start ... Read More
Embarkation was very slow, we were at the Port at 10am and the doors opened up shortly after, however, the screen staff were not there so we lined up for 30 minutes before any staff that could screen you arrived. Once we did start boarding ship, we were stuck on the gangway for another 15 minutes as they staff on board were not ready to scan our cards. We were travelling with 8 friends, 6 of which had never cruised on Celebrity before. We became Elite status on our last cruise, however, our cards stated Select. This took trips to Guest Services to change, were we produced our paperwork to prove our status, however, our status was not confirmed until later on the cruise. Cabins were ready by 1pm. Our cabin 9056 and our friend's 9058 were opposite a crew door that constantly banged shut every few minutes, day and night. We complained, they adjusted the door but we could still hear the door, avoid 9056 & 9058. Food in the Blu restaurant was amazing, we were also allowed to order from main dining menu, so we did not miss our prime rib the first night and beef wellington and lobster tail on the last night. Our waiter, Imayan, Somalia Ricardo and bar waitress Jenny were wonderful. Stopped at Key West, which is always a great day. Cozumel, we opted for a private snorkeling trip that all 8 enjoyed, however, we did not enjoy the boat. The boat was very small and old, too small for 15 adults, we were promised our own boat but this was not the case, only room to sit, no room to move, no facilities, we would not recommend it, no ladder to get into the water, you had to sit on the side and jump in, they hooked on a ladder over the side to get back onto the boat from snorkeling but very hard to get back onto boat. We do not recommend Cozumel Cruise Excursions.Net; El Cielo Cozumel snorkeling tour. It was only $50, guess you get what you pay for. We all had the Classic drink package and most of us up graded to Premium as we wanted martinis. Noticed a lack of bar staff, we all had to go to the bars to get our drinks, not like on other cruises were there were staff walking around offering to get you drinks. We all did enjoy the food, drink and entertainment overall. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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