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3 Helpful Votes
Sail Date: December 2014
Long check in to board cruise liner Food Luke warm at best and often cold Cruise personnel seem very disillusioned and this was reflected in the service or lack thereof provided Cruise personnel were reprimand in front of guests and ... Read More
Long check in to board cruise liner Food Luke warm at best and often cold Cruise personnel seem very disillusioned and this was reflected in the service or lack thereof provided Cruise personnel were reprimand in front of guests and often there were arguments in front of guests Novara whilst we were on board plus a significant number of guest who had respiratory problem - very expensive if you need oxygen Cabin in a general state of disrepair (this was fixed but the 4 issues had to be raised one of which included electrical sockets hanging off wall). Shower room and toilet had ingrained dirt despite having received a heavy duty clean of all cabins before we were allowed entry Had to find some of our own luggage on cruise ship this us at 19.30 on first night of cruise If you don't won't children in the night club suggest you don't go there until after 2 am And the list goes on And yes we have sent feedback direct to Celebrity   Read Less
Sail Date: December 2014
We have cruised with most companies but none in the Royal Caribbean / Celebrity group. Due to the route and the inclusion of Christmas and New Year we had to book and pay full price, making this our dearest cruise per day to date. ... Read More
We have cruised with most companies but none in the Royal Caribbean / Celebrity group. Due to the route and the inclusion of Christmas and New Year we had to book and pay full price, making this our dearest cruise per day to date. Shocking experience from start to finish. From no booking at our Florida hotel on day 1 to no transfer booking to the airport on our last. It as a Fawlty Towers of cruising with apologies from everywhere but just not up to standard. In the UK, Celebrity is marketed as up market from Royal Caribbean, so it only leaves me to wonder what RC itself is like. From other complaints both on board, and there were many to the point on silliness and since, the ship clearly has a problem and had an air of being sold off. Very sad to see crew that were clearly not too happy. Not helped when any complaint raised, to be asked by management for a staff name, not very comfortable. Excellent route which is why we chose Celebrity as one of the few options but the ship and in particular inferior food and service means we will not be returning despite credit offers regarding an ongoing official complaint. They seriously expect us to spend yet more money just to find out of the other ships are as they say much better. Apparently Infinity is not the 'normal' standard from Celebrity. Not very reassuring when one has spent a small fortune. Read Less
Sail Date: December 2014
This actually was a repositioning cruise through the Panama Canal to South America, ending in Valparaiso, Chile. Two well traveled American couples, ages 58-73. Third cruise for one couple, seventeenth for the other couple (us). All have ... Read More
This actually was a repositioning cruise through the Panama Canal to South America, ending in Valparaiso, Chile. Two well traveled American couples, ages 58-73. Third cruise for one couple, seventeenth for the other couple (us). All have traveled on Celebrity before. (We have also sailed on HAL, X, MSC, RCCL, NCL, Carnival and Princess.) This was a 3rd cruise this in 2014, on 3 different lines, all in similar cabin categories. We have quite a bit of room to compare. I'll get the disappointing stuff out of the way first. The Infinity is showing her age. We quickly observed paint chipping and rust, and later in the cruise discovered dust bunnies in the corner of a lounge. The ship just doesn't sparkle and shine anymore. Our standard balcony cabin (both couples received a free upgrade from our ocean view) were spotless, but also looking a bit worn. Great linens and mattresses. One of the reasons Celebrity has remained our favorite cruise line was the quality and flavor of the food. I'm very unhappy to say that the buffet didn't meet the high bar that was delivered on our last Celebrity cruise (Dec 2013). The food tasted fine, but nothing special. The worst part was the management of the buffet. No discernible queuing lines, regularly running out of dishes, silverware and food. The food arrangement was ridiculous - if you want to stop self-service, bring enough staff on board to serve the food. Instead, Celebrity has moved food behind a glass shield, just far enough away that passengers have to reach and strain to get at it, often without using tongs (because they weren't there). Dirty dishes were left on tables for far too long, though that problem was eliminated after the first few days of the cruise (presumably because of passenger complaints, which were loud and vocal). A couple of good items at the buffet: Caesar salad. The hamburgers and hot dogs at the grill (if you can get one freshly cooked). The pasta and omelet stations (if the lines are short. The pasta station is far too small for the number of passengers). Fresh squeezed grapefruit juice (extra cost, unless you have a package). Dinner in the MDR (as well as the service) was outstanding. Rarely did we receive a dish that was not to our liking, though sometimes the temperatures were cooler than they should be. Several of the dishes were truly standouts. Wine steward kept our glasses filled (we all had the classic alcohol package as the one item we received for free in the 123Go package) and offered choices from higher categories when they had run out of certain wines we enjoyed. We did not do breakfast or lunch in the MDR very often. The service was slow, the food turned up cold and was no better than the buffet. First formal night we saw about 20% of the passengers in tuxedo and women dressed in elegant formal wear. Second formal night, down to 2%, the rest going to suits and sport coats. Prior to the 3rd formal night, the maitre de informed the men that ties were not required. And yes, they did allow a few men in shorts to enter the MDR on non formal nights. Entertainment in the bars was mixed. Some were quite good, while others were marginal. For example, I do not consider a bongo player to be a music act in a lounge (pool side - maybe). Celebrity has clearly made some cut backs on this score. However, the guest entertainers were universally excellent. While their acts might not have been to all of our taste, every one of them was professional and talented. Sadly, the Celebrity band and the Celebrity singers/dancers were worse than a well funded high school arts program. Embarrassing to watch. The Cruise Director was exceptional. There was quite a bit of grumbling on the ship about a couple of things. One: This itinerary included 2 days and one night in Lima, Peru. However, at check in, we were notified that berth space had become unavailable, so we would not arrive until 7PM, losing an entire day in Lima. There was another port stop added, which turned out to be a rather unsavory small town. Many were unhappy with this substitution and lost money on non-refundable excursions. Two: After the first week, it was clear that many passengers had come down with an upper respiratory infection. I do not blame this on the ship. However, the store was not stocked with adequate medication and ran out quickly, with a less than helpful response from ship store personnel. Officers were visible, friendly and engaged with the passengers - a nice change from our earlier trip on Celebrity. There were frequent lectures scheduled, and two of the guest lecturers were very good. None of us enjoyed Mikey Live. (Which was a shame because the information he offered about the ports was valuable if he would have just concentrated on that instead of the jokes that fell flat, poor visual aids, and digital photo contests.) We had occasional problems finding seating on deck (chair hoggers), and getting drinks on deck; however, the bar service at other venues was great. (and yes, we were able to get regular martinis and cosmos without any hassle at the Martini Bar.) Overall, it was a very good cruise and we still keep Celebrity at the top of our list, but not as highly rated as before. The staff cutbacks were noticeable, and the buffet truly a disappointment. With the 123Go classic alcohol package included, we'd absolutely return to Celebrity again.   Read Less
Sail Date: December 2014
Embarcation - we arrived at the terminal about 2pm, the latest ever, and were surprised how quickly we were processed, onboard and being handed a glass of sparkling wine. Our room was ready and we dropped off our carry ons and filled the ... Read More
Embarcation - we arrived at the terminal about 2pm, the latest ever, and were surprised how quickly we were processed, onboard and being handed a glass of sparkling wine. Our room was ready and we dropped off our carry ons and filled the safe with passports, valuables and turned-off cell phones. We then left our 8th floor, starboard and far forward cabin for the Oceanview Café and a snack and to try out our Classic Beverage Cards. We returned to our cabin about 4pm and our luggage was waiting in the hall which allowed us to unpack and organize before dinner. Overall grade is A-, the only negative being the amount of walking required to board. Lounges – of course there are many bars and a couple of lounges. Since a lounge was our first experience with bar staff I will rate them before dining. The Rendez-vous is a large lounge mid-ship on deck 4 with a dance floor and live entertainment. Scores high. The Constellation Lounge on deck 11 has an almost panoramic view over the ship’s bow and includes a dance floor and, on selected nights, live entertainment. We visited the Wine Bar, Martini Bar (wife’s favorite), Mast Bar, Casino Bar (gets very warm), Sunset Bar (my favorite) and the Pool Bar (on port side where smoking is permitted). On day 9 we upgraded my wife’s Classic Beverage card to Premium, at a cost of $10/day + 15%, so she was able to enjoy the exotic drinks throughout the ship for the remainder of the cruise. Lounges and Bars rate from B to C. Dining – the Oceanview Café is the 10th floor buffet and is open 18 hours a day. Overall assessment is it is poorly laid out. There doesn’t seem to be much organization in the way the food is grouped and it was not always identified and they frequently ran out of staples like bananas, pineapple, yogurt, etc. I never did find where they hid the smoked salmon. The breakfast was good. Never went there for lunch or dinner. Grade C. Trellis Restaurant, the main dining room, was on the 4th deck for assigned seating and on ½ of deck 5 for anytime dining. The layout was poor as you always had to move between tables in order to be seated. They’ve taken half the 5th floor dining and converted it to a limited access restaurant named Blu so I think they had to stuff more tables in the main dining room. Our table, 201, was at the very back of the dining room so there was a view on evenings when they didn’t lower the shades and there was virtually no foot traffic. Our server, her assistant and the sommelier were all excellent. The menu, although varied, seemed a little stale. The quality was consistent but not outstanding and the selections were typical cruise fare. A table mate questioned a senior dining staff member one evening as to why the menu didn’t include any examples from the countries we were visiting and we were told that the menu was determined in Miami. The few times other table mates had a problem with their meal it was quickly corrected. Main Dining Room breakfasts and lunches were good but the service was a little spotty. Overall grade of C+. We purchase the Specialty Dining package and selected Qsine for 2 nights and the SS United States for 1 night. Our first experience at Qsine was an A- as was our server Paul. He helped with the selections and the sommelier helped pair the appropriate wine. We left completely happy. Our next dining experience at the SS US was even better, a perfect A. We ordered a flambed lobster and for desert a flambed crepe with ice cream and strawberries. The food was some of best we’ve ever experienced and the service remarkable but slighly over the top. I counted no less that 6 different servers attending our table when it would have been nice to have 2, maybe 3 at the most. Our second night at Qsine was a slight letdown. We again had Paul as our server but the unique experience of Qsine wasn’t there. While we had been delighted at our first night’s selections, this evening’s had a couple of disappointments resulting in a B-. The El Baccio Coffee Bar, covered by the beverage package, also provided free cookies, pastries, cakes and pies. A very nice location to read if you are able to find a seat. B+ We had a late breakfast at Bistro on 5 on 2 occasions. The crepes are good and the cover of $7 is reasonable. However, the view is severely limited as the life raft canisters block most windows. We never saw more that one other table occupied so I think they’ll be making a change to the venue. B- Entertainment – This is by far Celebrity’s strong suit. We saw all 16 evening performances in the theatre and I would rate 13 highly, my wife all 16. They covered a lot of ground and the ship’s troupe of singers and dancers were excellent. My only disappointment was they never had a 60’s night and most of the passengers were of an age to remember. As mentioned, the dining hours are later than necessary, at 6 and 8:30 PM, requiring early dining to go to a 9:15 show. Move the dinner seating to 5:30 with the 1st show at 7:30 and the 2nd show at 10. I suggest they look at the Holland America schedule. B The Rendez-vouz and Constellation Lounges were good but it was hard to anticipate when they would have live vs. canned music. Music around the pool was always too loud to enjoy. Excursions – Celebrity deserves an F. We participated in Celebrity sponsored excursions in Cartagena, Colon, Manta, Salavery and Arica and while there were of course a few highlights during these tours the transportation, guide quality and literally hours sitting in traffic should have been better supervised and more honestly presented by Celebrity. Once off the ship Celebrity turns you over to locals with limited English language skills, poor equipment and an overrated itinerary. Comment to shore excursion staff afterwards elicit an apology for these unforeseen circumstances, when in fact since it happens on every excursion they simply don’t care since none of these ports have the infrastructure to support thousand of tourists. Disembarcation – My wife and I spent half of day 15 packing. Instructions and baggage tags were clear and we had to have our bags in the hall by 11 PM. This seems earlier than most cruises especially considering the theatre doesn’t let out until 10 PM. We made the deadline and were up early the next morning for coffee and cookies in El Baccio. We ignored Celebrity’s instructions to gather in the theatre because that was forward and the gangway was midship. We left the ship a little later than scheduled and were quickly reminded that we were on our own. The Port Authority transported us to the passenger terminal where you begin the long walk to find your luggage. Found a local porter with a cart who helped us gather our luggage and exit the building where we began a brief wait for an excursion arranged privately. The cattle car mentality warrants a grade of C. Conclusion – I booked Celebrity based on a combination of price, their beverage package, the itinerary and what I expected to be a wonderful dining experience. I was wrong to believe that Celebrity was at the level of Holland America’s dining and excursions, and, frankly I believe that Royal Caribbean exceeds Celebrity in most areas. Two issues worth mentioning concern Celebrity’s often stated goal of passenger safety. On day 15 of our cruise there was a change in food service at the buffet (crew served the food) and the Martini Bar had no menus or an iced bar (were told for sanitizing purposes). Low and behold, the increasing number of sick passengers onboard had successfully transmitted pneumonia to me which was symptomatic on board and diagnosed by my personal doctor on 12/26/14. Secondly, for some reason Celebrity can’t seem to provide a priest for those passengers that are Catholic; first cruise where this has happened. Would I recommend the itinerary, NO. Would I recommend Celebrity, NO. They failed to deliver as promised in several different but important areas. There isn’t one city or country on this itinerary that I would ever consider visiting again. Overall grade of C-.   Read Less
Sail Date: December 2014
THE GOOD~ First, I cannot express in the highly form my apprecation for the entire working staff aboard the Infinity. From the first day to the last day in Buenos Aires the staff delivered beyond my expectations. Our Suite/Aqua Class was ... Read More
THE GOOD~ First, I cannot express in the highly form my apprecation for the entire working staff aboard the Infinity. From the first day to the last day in Buenos Aires the staff delivered beyond my expectations. Our Suite/Aqua Class was at mid-ship deck 8 and have to give the highest "shout out" to Edwin (bulter) and Michael for taking care of us the entire voyage. No request we had was not attended to immediately. THE BAD~ The passenger make up on this trip was 60% Latin America, 20% European, 10% North American and 10% Other. The Ship was completely sold out; one crew member told us the total count exceeded 2,500; the most that had been housed on the ship in sometime (it felt like it). Of the total passenger count I would say that at least 500 to 550 children (ages "new born" to 17) were on board. Now keep in mind Celebrity; as well as Cruise Critic go out of thier way to communicate that there is NO formal children program on this ship. The ship is does have a small game room and 2 (yes, 2) ping pong tables. Of the 15 day voyage 6 are "at Sea and Cruising the Fjords"( on the ship, people); for those days we found parents just let their kids run wild up and down the halls, stairs, and resturants. On two seperate occasions my wife had to assist lost children find their parents(ages 5 and 7); one crying and barefooted at 8 a.m. in the hallway. One day the Captain (which we never met in person) during his daily 12 noon update made mention that parents should monitor their children at all times (did not help). It was a common occurance to find adults with double wide strollers visiting the Casino 9, 10, 11p.m.; completely unaware or uncaring as to just where they had their crying, screaming, loud & running children. I want even begin to talk about the scene around the spa tubs and swimming pools when weather allowed. My wife and I did not undertake any of the tours offered as we did not want to get stuck on a bus for "hours" listening to crying and unruly children that were accompanied by parents that simple did not care. Thank goodness for Francisco in the Private Tours area; he saved us and set us up with English speaking guides for couple venues; worth every penny! I could go on and on about this "train wreck"; but for seniors looking for peacful holiday cruise go elsewhere. THE UGLY~ Celebrity Infinity goes to great efforts to promote their arrangement with Apple products in the iLounge area on Deck 9. It is quite impressive with over 25 iMac desktops available for use. Additionally, one will find an Apple authorized dealer store on Deck 4 with all the other shops........Cool, Right?? Well then one attempts to use the state of the art hardware only to fine that the WiFi is from the Fred Flintstone day. It is a rip off; one cannot believe the amount charged for the service and the "dial up" type delivery. Come on Celebrity! After couple days on the ship we approached the Guest Services to inquire about a site in Punta Mott we wanted to visit and ask if they could print out the info for us as we could not get the WiFi service to load the page. The employee stated they would be happy to try but she would most likely have the same issue since the staff used the same service (come on no priority service for the ship) OMG! Having no luck I told her of my experience with the system.....her reply 'please don't use the service it is terrible; moreover it is a rip off". CORRECT! That stated I simply quit using it and waited till we made shore to check in with family and the office. Now for the onboard TV satellite service; just dido everything I just communicated about the WiFi. Beyond UGLY! Again, I can't praise the staff enough minus the Officer Staff (for we simply had no contact with a single officer the entire 15 days). This is our 6 cruise in the last 4 years and is the first time we did not meet Officers at some point at an onboard venue; if not by just happen stance.   Read Less
1 Helpful Vote
Sail Date: December 2014
Up front: This was our 15th cruise. This was our 3rd cruise on Celebrity. This was our 2nd cruise on the Infinity. Something's happened to this cruise line (or at least this ship) over the past 17 months, and it's NOT an ... Read More
Up front: This was our 15th cruise. This was our 3rd cruise on Celebrity. This was our 2nd cruise on the Infinity. Something's happened to this cruise line (or at least this ship) over the past 17 months, and it's NOT an improvement by any means. OK, so they were plagued with Norovirus on the leg of the cruise before us. That meant that the cabins weren't open to us until 5 o'clock on the day of embarkation. We were NOT informed of this at check-in, so we spent the afternoon frustrated and confused as to why we weren't allowed to unpack. That also meant that the passengers that were doing a "back to back" cruise on this ship were locked out of their cabins for 8 hours while they were "purportedly" being sanitized. Now, never mind that a fellow passenger found a piece of salami in their shower when they finally did get to their room. Obviously, that must be part of the ritual for eradicating the virus. So, things that were modified due to the Norovirus. No ice on the Ice/Martini Bar for the entire cruise. Staff constantly wiping down hard surfaces with disinfectant. No menus out at the coffee bar. Mysteriously, we were not given a spread for our bed the entire cruise either. Not a buzz killer, but certainly different from other cruises and made the room look a little less "dressed" when you walk in and see the luggage under the bed. (Just sayin) We asked our Cabin Attendant about this and she responded by putting a runner at the end of our bed each day, but I really was tempted to take the full spread out from the bag under the bed and put it on just to see what she would do. Now that I've whet your whistle with the overall tone of the ship, let me get down to the nitty gritty. According to the (Celebrity) itinerary, there was to be 3 formal nights on the ship and the rest were to be Smart Casual evenings. Our second night on board was the 1st formal evening. The "Daily", which is the ship's newsletter delivered by the cabin attendants each night, stated that formal dress for men meant tuxedo or suit and tie, and for ladies meant evening gown, cocktail dress or pantsuit. It also stated that these dress guidelines would be "strictly enforced" for seating in the Trellis Dining Room. Well, while we were standing in line waiting for our table, a group walked in to be seated in jeans. Then, while we were eating our meal a man was seated next to us who was wearing a bright yellow windbreaker and had 3 children all dressed in tee-shirts. It was the first time we have ever felt out of place on a "formal" night on any cruise. Yes, this speaks to the inability of a major cruise line to manage it's own vessel? After this episode, we spoke with a head waiter (Jayson, from South Africa) about this situation. All he would say about our complaint was: "You are right. You are right, And you know we have a lot of Spanish speaking people on this ship." We then asked him to have his superior call us to speak further about this. After several nights had passed with no response from Jayson's bosses, we contacted Guest Relations. They acted like they were concerned with the problem, but throughout the rest of the cruise, formal night dress was NOT adhered to, and what's more, tables in the dining room were not set before guests were led to them for seating. The service in this dining room is suppose to be comparable to a 4 star restaurant. Where in the world, would you ever be seated at a table that wasn't set. OK, maybe Denny's for breakfast, but not dinner on a ship that you've forked out big bucks for, right? If we mentioned it, everyone was apologetic, but why does it go on night after night? Something's wrong in the management of this dining room. It's something that has changed in the last 17 months because the service was fantastic when we took this ship in July of 2013 and now it's abysmal. I realize I'm only singing the negative points of this cruise, but honestly, how many of you come here to learn about the parts we enjoyed? If you want to leave now and ignore everything else I have to say, leave with the knowledge that the ports of call on this cruise were fantastic. Our favorite was Ushuaia, Argentina, and (although not a port of call) rounding Cape Horn. Details, details, details.....the ship looks a little tattered and worn. It's probably due for a "dry dock", but someone told us that it's been sold and that Celebrity isn't interested in putting any money into refurbishing it before it goes to it's new owners. Details, details more....how tacky to have Christmas visable all over the ship and one menorah on deck 3 with two of it's lights burned out for most of the cruise. Is anyone on this ship paying attention to details??? And....no, I'm not Jewish, just sayin. Details, more.....So, we ate in the Oceanview every morning for breakfast. On the 5th day of the cruise, the ice machine on the aft starboard side wouldn't produce any ice. Every morning from day 5 until day 15 I told a staff member about this. Every morning, it was still not corrected. Never was an "out of order" sign put on this machine. You be the judge. OK, more details.....So, we get into our cabin and I notice right away that it's meant to be an adjoining room with the one next door. The only thing was that the door between the two rooms had the remnants of masking tape around the entire perimeter of the door casing. It was almost like somebody had taped the door shut and then removed the tape before we (the new guests) had arrived. So, not wanting to be jerks we let it go for a few days and finally, when it wasn't removed, we said something to the stateroom attendant. The answer was, "The door makes a noise and it bothers people." First, the door hadn't made any noise since we'd been in the cabin, and the dang tape looked horrible around the door.......HELLO!!!!!! Needless to say it was removed that afternoon. Lastly, most of the ports of call on this itinerary seem to be tendered, which we LOVE. Our second port, however, was Punta Arenas. For some reason, the locals or the cruise line, must have messed up and the tenders to the shore took literally hours. Now, I don't mean the trip took that long, but rather getting on the tender boat that day seemed to take forever. Once again, details. In summation, I'd like to point out that the service and ambiance on this ship has changed dramatically over the last 17 months. For those of you who are used to the higher quality of service on this line, you may want to reconsider your reservation. They seem to have allowed a laissez faire attitude to overtake their domain, and those of us with more commanding expectations should look elsewhere.   Read Less
1 Helpful Vote
Sail Date: December 2014
Our recent South America trip (Valparaiso to Buenos Aries) had some of the best scenery and excursions we have experienced in our travels, so I wanted to get a review out there so that people who are planning their vacation can benefit ... Read More
Our recent South America trip (Valparaiso to Buenos Aries) had some of the best scenery and excursions we have experienced in our travels, so I wanted to get a review out there so that people who are planning their vacation can benefit from our recent experiences. Here are some some of the highlights: Santiago. We loved our hotel, the Ismael, which is a small, boutique-style hotel located directly on a very scenic park. We lucked out with our meals as well, with great seafood at the mercado for lunch and a very nice dinner with excellent service at Aqui es Coco for dinner. Puerto Montt: Extremely fun rafting trip, arranged through Celebrity. Expect to get bounced around and soaking wet. The trip was well organized and the guides were professional. Punta Arenas: We went to Magdalena Island to see the penguin colony. It's a long, but comfortable boat trip on a ferry. I think that private trips that had been arranged on smaller vehicles may not have gone out the day of our trip due to extreme wind conditions. I booked two penguin-related excursions and the other (Punta Tombo) was my favorite scenery-wise, but if you like penguins, this one is great as well. Ushuaia: Had a nice seafood lunch at a restaurant right near the pier,Tia Elvira. The king-crab is delicious (throughout the region). We went on the 4x4 trip in the afternoon. The trip is fun but bumpy, as you are off-road most of the time. We went to the Garibaldi pass, visited huskies, saw a beaver dam (much more interesting than it sounds), and had an excellent snack at a local home. Great guides! Puerto Madryn: This was our favorite penguin trip: Punta Tombo. We had arranged a private tour with Forestero Tours and they were excellent! The tour included a very nice packaged lunch to eat on the (long) ride out. All of the tours (Celebrity excursions, private tours, cabs) end up in the same place, so look for a good price when booking. The trip was through flat lands, but I found it interesting, as there were plenty of guanaca to spot along the way. Punta del Este. Our stop here was cancelled, due to winds. We had planned a bike trip with Biking Uruguay and were disappointed that we could not proceed with it. Montevideo: We went on a private wine-tasting trip with Ryan of the Wine Experience. He is a wonderful guide, truly knowledgeable and passionate about his work. Lots of wine and snacks, with interesting commentary. Excellent. Buenos Aries: On our first day we did the Heart of the City Tour with Biking Buenos Aries. The guides were young expats from the UK and USA, and they were great: edgy, honest, and informative. The next day we went on the Celebrity excursion (Best of Buenos Aries and estancia) which ended at the airport. The tour went to the Estancia La Candelaria, which was a very well-tended, resort-like property. Good food, lots of wine, and well-organized. Other highlights of our trip included the time spent at the Martini Bar (thank you Agus and crew!), dinners at Blu (pleasant ambience), and participating in the Celebrity Life activities (thank you Andres and Rachel). There was also one on-board standout-show: The Pampas Devils. Our cabin on the 11th floor was well-attended to by Mauricio. No complaints about the room, although people booking on the 11th floor should know that yes, it is a bit rocky up there. Room service was always right on time, and the breakfast food was well-prepared. For future travellers, I hope these tips help you with your planning! Read Less
Sail Date: November 2014
Background: 10+ cruises worldwide Travel to Port of Embarkation: No problem, Celebrity Reps present at airport, loaded us on to the bus to Cruise Port. Embarkation: We had Aqua Class priority boarding, it was fast and ... Read More
Background: 10+ cruises worldwide Travel to Port of Embarkation: No problem, Celebrity Reps present at airport, loaded us on to the bus to Cruise Port. Embarkation: We had Aqua Class priority boarding, it was fast and quick. Not so for the other passengers, we were told many waited in line 2-3 hours. This is not right. Stateroom: Aqua class 9219 - perfect size, wonderful, totally updated. Ship Info: The ship was clean, but needed updating. Dining: Restaurant Blu was the highlight of our trip. We had breakfast and dinner in the dining room each day. It was the best service and food. Service: Stateroom attendant and Blu dining room management and servers exceptional, you could not ask for better food or service. Negatives: Oceanview Café: Problems every day. There was coffee but not cups. There was cups but no coffee. Breakfast was cold. Potatoes, toast and other items cold. Omelet lines were long and often omelet maker was broken. Lunch the Panni server had the worsts attitude of anyone on the ship, we did not go there after 2nd day. On Excursion days, when all returned to ship, I bused my own table to get a seat, one time the Oceanview Service staff thanked me. Deck 10: There was ice tea, but no glasses. There were glasses but no ice tea. The ice machines on this deck were broken the entire trip. The deck chairs were worn out - the straps were broken, you would sit down and you were now on the deck. There were towels everywhere, but when you needed one. Summary: Buy Aqua Class/Concierge, buy drink package. If you do not pay Additional monies on Celebrity you will not get excellent Stateroom service or excellent Dining Room service and food received in Blu. This is the message Celebrity is sending out. It is wrong but it is reality. And I don't like it. I cannot recommend the Celebrity Brand. I don't like it. Read Less
1 Helpful Vote
Sail Date: November 2014
We sailed as a party of 5 on our second cruise with celebrity (the first time was with the Equinox). Prior to sailing we had read a number of indifferent reviews on the Infinity but were happy to give it the benefit of the doubt. The ... Read More
We sailed as a party of 5 on our second cruise with celebrity (the first time was with the Equinox). Prior to sailing we had read a number of indifferent reviews on the Infinity but were happy to give it the benefit of the doubt. The staff as with all cruises we've taken were great and happy to assist us with anything we asked - up to a point. My wife and I had stateroom 7173 which was our biggest disappointment. There was no process for the provision of tender tickets when tendering at Cabo san Lucas which turned out like a scene from Ben Hur as approx 200 passengers charged to pick up tender tickets. (We saw one pensioner fall as a result of the melee - fortunately she was not injured). Only 2 members of staff involved in providing tender tickets with no queuing in place, it was disgraceful. Fine dining was good, though portion sizes were small and often the food was lukewarm - we had to return one meal which was cold. That said, our food waiters were excellent and did their best for us. The Ocean View cafe had a good selection but it seemed everyone wanted to eat at once, so finding a table for 5 was always difficult. Of the excursions we selcted, all were fine apart from the Everglades on our date of disembarkation. Advertised as a 4 and a half hour trip, in reality by the time we cleared customs and got to the everglades we had 40 minutes before heading off to Miami airport. This trip was significanlty over priced for what we actually got. (Friends of ours on a previous cruise paid significantly less for a mini cab driver to take them to the Everglades, wait for them and get them to the airport with plenty of time to spare). This was easily the most dissapointing ship we have sailed on and compared to the Equinox it's like a differnt company. Next time we'll choose our cruise based on the ship rather than location if sailing with Celebrity. Read Less
Sail Date: November 2014
Celebrity specified evening dress for the formal nights so I brought my tux along, my wife one of her cocktail dresses. We were quite disappointed when we observed one guest dining in his bib overalls and t-shirt and there was NO ... Read More
Celebrity specified evening dress for the formal nights so I brought my tux along, my wife one of her cocktail dresses. We were quite disappointed when we observed one guest dining in his bib overalls and t-shirt and there was NO enforcement by the maitre'd or ship staff. OK, so the overalls looked new, but certainly NOT formal attire unless that's what he wears at hog slopping conventions. All other aspects of our cruise were excellent; great entertainment, educational programs = WOW, especially Brent Nixon and Fred Saxon, clean cabin, clean ship, excellent food, courteous staff, fine shore excursions and the price fit the nature of the cruise. We will cruise Celebrity again when the opportunity presents itself. Even though I rate this cruise excellent in all categories except dining, overall gets only four dots because the formal evening dress code was not enforced [why?]. Read Less
Sail Date: November 2014
SHIP and CABIN: Although the Infinity is smaller than the Eclipse and Solstice which we'd been on, we did not really notice this except in the gym. Here, the "floor" for classes was right as you entered to get to machines. ... Read More
SHIP and CABIN: Although the Infinity is smaller than the Eclipse and Solstice which we'd been on, we did not really notice this except in the gym. Here, the "floor" for classes was right as you entered to get to machines. Less space for weights. Ship does have two lovely pool areas: solarium pool is a "therapy" type pool with great "faucets" in each corner to stand under with water coming down with enough force that it gives a great shoulder, neck, etc massage. Many deck chairs on several levels by the pools. On one morning of rough seas and high winds, there was some rolling - a quick Dramamine took care off that. Cabin 8046 was large with a larger than normal veranda and great location. The ship is beautiful and well laid out. DINING:Trellis, main dining room, was excellent with a two-sided menu: items always available and those on special for the evening. Meals were so delicious and varied, we never used a specialty restaurant. Steaks and fish done to perfection. Excellent shrimp cocktail, escargot, French onion soup and sirloin steak among items available every evening. Ocean View cafe has many choices in buffet style service and, at very popular times, could seem frenetic and busy. Cafe Bacio is great for specialty coffees (fee) and wonderful pastries and cookies (free - and can be eaten there or taken to room). We always eat at Bistro Five when we first board, to avoid the crowds that immediately hit the Ocean View cafe - small fee for delicious lunch including dessert. We love the Aqua Spa Cafe by the pool area - wonderful tables in quiet area - for their "healthy alternative" breakfast and lunch offerings. Always have delicious oatmeal, a frittata, special fruits including papaya, and wonderful handmade chicken-apple sausage patties for breakfast among other offerings. Lunch always includes salads made to order, often with fresh tuna; chicken salad made with yogurt; and specials that include delicious shrimp with mango chutney. DRESS: 15 night cruise included 3 formal nights which we love. My husband owns a tux which we bring. We did note far fewer tuxes and many more dress suits on these evenings. Non-formal nights are "smart casual". I am not a "cruise snob" - far from it - but it is easily noticeable that men are dressig down on these evenings with few jackets and far fewer ties while women seem to all be in what we used to call "Sunday's best". Why are women more dressy and men less so? ENTERTAINMENT: this was last cruise for the Celebrity stars and their shows : end of 7 month contract and you could tell in terms of their expertise, nailing the shows, great energy with great voices and dancing. We were impressed! Enjoyed Charlie Butler (been with Celebrity for 7 years) doing vocals with guitar. Very mellow. We loved the Cool Ones jazz quartet with excellent vocalist, pianist, drummer and bas guitar. Played excellent dance music from Latin to waltz to old-time favorites like "I Left My Heart in San Francisco", "Stand By Me", "The Way You Look Tonight" and some light "rock n roll". We enjoyed dancing every night with them. The house band, D'Revelations, we found too loud and unable to adjust to size of room and it seemed they would run many songs together so you had to leave the dance floor in the middle or were exhausted. I believe they are very talented and probably had a good following in the upper level dance floor area. Just not our taste. SERVICE: superb as always on the Celebrity line. "Could I have some broccoli with my meal?" Of course. Can we have a beach towel in our room? Of course. Always always amazing service with a smile. PORTS: highlight of trip was the actual CRUISING THROUGH THE CANAL. Get to the front of the ship early for a good viewing spot. If it is not too humid, they will open the heliport to a limited number of guests, first come basis. Listen to announcements as on our cruise, it was closed early but opened a bit later. Just amazing to see how the locks work! Do read David McCulloughs' Path Between the Seas before this cruise! Excellent insights and helped us really appreciate this cruise! CARTEGENA COLUMBIA - did Best of and it was great! Be warned: November and it was 90 degrees and incredibly humid. Water bottles, a hat and sun screen are incredibly important!! One woman fainted from the heat. If you have a medical condition or difficulty walking, choose your excursion carefully. COLON: do NOT go out on your own! The Colon side of the canal is very sketchy, poorer area, very hard to see this side versus Panama City: the have-nots vs the haves. When the Americans left the Panama Canal, the Colon area went downhill very very fast. I can't urge this enough. Do an excursion in this port! We have friends who live and work in Panama so they met us and took us around. We saw the Gatun Observatory which was amazing - you can see both the Atlantic and the Pacific side -- as well as the building of the new locks. GUATEMALA: we did not do an excursion. Most require a 2+ hour bus ride both ways. Instead we did walk off shore to the small area with vendors, a free show and musicians. Beautiful weavings and textiles with natives creating them right there. We are not shoppers and this was the only thing we bought: amazing placemats and a table runner in beautiful vibrant colors and handmade. We did not bargain seeing the woman making the items and recognizing that this is her livelihood. PUNTARENAS COSTA RICA: did the shore excursion which took us on a tram up into the rain forest - very beautiful and to the river for a boat ride that billed crocodiles and wild life. I was afraid we would have a touristy feeing trip to see crocs but was amazingly surprised to be on a tour boat with a naturalist/ecologist and boat driver who could make sounds of birds and howler monkeys - and slowly travelling a river that is a protected area. Just exquisite and beautiful and peaceful! We saw 32 species of birds, a howler monkey family, some crocodiles (learning about their habits as well) and a migratory bird. HIGHLY RECOMMEND this excursion to all! PUERTA VALLERTA, MEXICO: shore excursion to see town and then drove out into the country to a tequila distillery. Very fun excursion: informative and included process of making tequila and tasting of this boutique brand. CABO SAN LUCAS: last port so we ended it with the FUN "Salsa Salsa Margueritas" excursion. Unbelievably fun!!! Tasty, hilarious, complete with chefs hats and aprons and tables set with all the utensils and fixings to make several salsas and Margueritas. They also provide nonalcoholic ingredients for those who don't imbibe. Hilarious two dancing chefs with salsa lessons at the end! Restaurant is a short walk to town and many did that afterward and walked the short distance back to the ship. HiGHLY recommend this FUN excursion! DISEMBARKMENT: very smooth with everything Celebrity had control of. Crowds and the terminal itself had trouble handling folks and getting us to taxis etc. BUT and I stress again, the Celebroty end was handled very well! They warn you that there is no expedited disembarkation (take your own luggage) because the terminal is not equipped for it.   Read Less
Sail Date: November 2014
We have previously been on twelve cruises, on three cruise lines. On this 15 day cruise through the Panama Canal we felt there was a significant decline in the quality of food and the service in the main dining room, compared to what we ... Read More
We have previously been on twelve cruises, on three cruise lines. On this 15 day cruise through the Panama Canal we felt there was a significant decline in the quality of food and the service in the main dining room, compared to what we are accustom. Specific issues: 1) Our head waiter tried hard but appeared to be overworked. There was very little service by an assistant waiter. Our serving station was located clear across the dining room, with others much closer. We had the early (6:00 pm) seating....one night we did not get our entrée served until 7:45 pm. Often many of the tables around us were finished eating before we even ordered desert. 2) There was no cocktail server in the dining room. The waiter or assistant waiter had to leave the dining room to make our before dinner cocktails. They were very inexperienced and often messed up the drinks and/or the seapass billing. 3) Often our water glasses were never refilled or the table cleaned before serving desert. On prior cruises, the waiter knew our first names after the first night. Never happened in 15 nights on the Infinity. 4) Same bread every night for 15 nights....dried out french bread and tasteless bread sticks. Same vegetable served every night.....frozen green beans and carrots. Very little butter on the table and was never replaced unless we asked. Salt and pepper shakers would not work. We took a salt shaker from the OceanView dining and brought it to the main dining room every night. 5) Nothing exceptional for appetizers, entrée or desert. Most were just marginal but some soups were pretty good. 6) No variety in foods served in the OceanView. Basically the same tasteless stuff in the in the same serving tray location every day. Best food onboard was the hamburgers and hot dogs served daily at the pool. Read Less
Sail Date: November 2014
First time on Celebrity Cruises. Very disappointed with dining room food .Bland and not hot. How many times can you ask for food served hot. How many times do you serve lamb and pork, as the Chef choice. Dining staff tried their best but ... Read More
First time on Celebrity Cruises. Very disappointed with dining room food .Bland and not hot. How many times can you ask for food served hot. How many times do you serve lamb and pork, as the Chef choice. Dining staff tried their best but understaffing was a large problem. Ate mainly in Oceanview Buffet area. Food was varied and tasteful. Evening dining was quiet, rather then the noise level in Trellis due to amount of guests and music(?) in background. Cabin staff was great. Lack of lounges was a problem. Many where broken or "reserved" for guest who did not arrive to occupy them for hours. Yes hours. Wonder why major maintenance on outside stairs (sanding and chipping of paint on Sea Day) near dining areas was done. Entertainment was either was very good or bad. Spot lights on audience during performances was very annoying and Cruise Director was advised of this during an open talk before a show. All staff members and Officers where very visible and friendly. Excursion could have less stops at tourist buying stops (personal opinion). Read Less
1 Helpful Vote
Sail Date: November 2014
On November 19, 2014 we disembarked in San Diego, CA from Celebrity’s GTS Infinity after a 15-day cruise from Fort Lauderdale through the Panama Canal with many friends both old and new. This is the review that I kept going back and ... Read More
On November 19, 2014 we disembarked in San Diego, CA from Celebrity’s GTS Infinity after a 15-day cruise from Fort Lauderdale through the Panama Canal with many friends both old and new. This is the review that I kept going back and forth about doing or not doing. Guess I am doing it. As my buddy Bob says, “If you don’t do it, you will be sorry later.” He knows I have a review and website for every trip we have been on. It’s how we remember our journeys for every trip we have been on. They are like our online photo albums. So here goes. This cruise was very special to us for a lot of reasons. First, we had already done a Panama Canal transit. It was our first Celebrity cruise. It sold us on sailing predominately with X (that’s what cruisers call Celebrity) for most of our cruising vacations. This cruise was our 17th with X. We took that first one through the canal from Fort Lauderdale to San Diego back in 2004. It embarked on November 4 and we were on Infinity in aft cabin 9162. So back in June of 2013 we were talking to our best buddies, Bob and Judy and we decided we should do another cruise. Bob wanted to see the new canal (which was supposed to be finished by the time we did this cruise—it wasn’t—see my Ports of Call page) and the rest of us just wanted to cruise together. So we looked at Celebrity’s Panama Canal transits. Lo and behold we found one that departed from Fort Lauderdale on the exact same day as our original X cruise 10 years earlier and amazingly enough it was on Infinity. So being the unrepentant romantic that I am, I immediately called my travel agent and asked her to book us the same cabin. Which she did. Ten years to the day, same cabin, same ship. As we booked it we decided to invite all the members of our cruising group (The Martini Mates) to join us as well. And to a person, they all did. We are quite a unique group and if you are on Cruise Critic you may have seen our flashing pins. Prior to this sailing there were 12 of us who actively sailed together and others who have joined us on other cruises but on this one we got the core group together. And we inducted six new members on this cruise as well. That pretty much covers the pre-cruise stuff until we took off from Seattle. Pre-cruise: We never fly on the day of embarkation. Too dangerous. Weather can delay flights. Ships can be missed. We always fly at least one day before and in this case two days. Bob drove down from Chilliwack, BC to fly with us from Seattle. When we had first booked the cruise I had used miles to book the four of us first class seats on Alaska Air to Fort Lauderdale. Kathleen and I have flown to almost all our international cruises in business or first class and since Bob and Judy never joined us on those, they never got to fly first. Knowing how much Bob LOVES (sarcasm) to fly, I thought this would be a great surprise. Sadly, Judy never got to try it but the three of us did enjoy the first class experience. Rather than taking a town car to the airport as we had in past cruises we decided to park Bob’s car at the airport for the almost three weeks we would be gone. We wanted to park the car indoors at SeaTac and found that the MasterPark garage had a 30-day deal for $199. We weren’t going to be gone for 30 days (only 20) but this deal worked out to a lot less than if we had just paid for 20 days at any parking lot we could find where the car would be parked indoors. If you are leaving a car at an airport for any more than two weeks, check the monthly rates as they may be cheaper. We all had TSA pre-check and got right through security, spent a pleasant hour in the Alaska first class boardroom and then had a very nice flight to Fort Lauderdale. Smooth, easy and about 5 hours. Arrived on time, all luggage intact and off to our pre-cruise hotel. We were staying at the Ocean and Sky Resort which is located on the beach, just south of downtown Fort Lauderdale. Since I had done the air, Bob had booked the hotel (also with points). It was a nice place—your typical Florida beach resort hotel. We had a king room with a condominium (the one next door-see below) view. We did have a verandah and if we went out on it, we could see the ocean on our right. It was clean and well taken care of. Would I stay there again? No. But only because it was too far away from the port for me. If am going on a cruise, I really want to stay where I can see my ship from my hotel room when I get up in the morning. We did that when we sailed to Hawaii in San Diego in 2012. This time I just felt like we spent an awful lot of time driving back and forth to downtown Fort Lauderdale and the port area. But for a free hotel (booked with someone else’s points—it was PERFECT!) We had a number of things planned for the day before the cruise so we had flown in on November 2 (we sailed on the 4th). First we wanted to have lunch with the amazing Bert and Annette who were our table mates on our first Panama Canal cruise back in 2004. We hadn’t seen them in 10 years but had been corresponding all that time and it was GREAT to see them again. It is amazing that they have not changed a bit in that time. Annette is still totally in charge and Bert is still the smartest person I have ever met. After a great lunch with them at their country club (scary/spooky place with all the security—Annette says it’s like the afterlife in the movie Defending Your Life) we drove up to our other best buddies place. Mike and Carol Preisman are the other two of the six original Martini Mates and they live just north of Fort Lauderdale in Boynton Beach. We wanted to pick up some things we had had shipped to them pre-cruise and to see their neighbors Hans and Barbara who we had sailed with on Azamara Quest in SE Asia back in 2010. Had a great time catching up with them and we also found our two newest Martini Mates, Paul and Gail who had flown in from the UK the day before and spent the night at Mike and Carol’s. We had a nice visit, grabbed our box and Paul and Gail as well, and headed back to Fort Lauderdale to drop Paul and Gail at their hotel where they would spend the night, pick up Bob at our hotel and then head back to meet our Cruise Critic roll call for a pre-cruise dinner. Cruise Critic A word here about Cruise Critic. If you are friend or relative who doesn’t cruise then you may not know what it is so I need to explain. If you cruise and don’t use Cruise Critic then you are NUTS! It is an amazing website that houses just about every piece of info on cruising that you can imagine but beyond that it also has forums about every aspect of cruising and Roll Calls for every cruise that sails. This is where you can go to meet the people who you will be cruising with before you cruise with them. Why do this? Well for us it will show you the main reason we cruise. We both work in places that are not conducive to socializing. Our neighborhood where we live has a lot of turnover and because of these two things we don’t have a lot of friends at home that we socialize with. We do have family and Bob (about a hundred miles away) but that’s it for us. So we cruise to meet people. To socialize. Cruise Critic does that. It lets us meet a lot of great people (like just about every friend we have) before we cruised with them and many of them have become life-long friends. We have friends from all over the world that we met through Cruise Critic. I can’t say enough about how valuable we have found this website. I should mention that you can also meet people on your Cruise Critic roll call that you can share private shore excursions with and we highly recommend this. It’s how we met other great friends who have come to see us and we have visited them. On this cruise we had an OUTSTANDING roll call. More than 100 people signed on and I would guess we had about 50 who were truly active. I always set up a website for every cruise we go on (The Infinites site is here: http://www.koobraey.com/panama2014/index.html) and this one had some of the most active participation ever! We had planned a number of activities on board but our first planned meeting was the night before the cruise when we (everyone who was in town and available) met at Bravo Ristorante in Fort Lauderdale for dinner. It was a well attended affair, the food was great, the wine flowed and we had an OUTSTANDING time. It was great to see old friends and to meet new ones. If you are sailing out of Fort Lauderdale, call this place, ask for James and he will set up your group. Embarkation-A near disaster that I caused The next morning we grabbed a quick breakfast and headed to the port. Our plan was for me to drop Kathleen and Bob at the cruise port in our rental car, then I would take the rental car back to the airport and take a taxi back to the cruise port. They are less than a 10 minute drive apart. This is where we had the closest thing to a disaster on the entire trip. We got to the cruise port, I dropped Bob and Kathleen with the luggage and I took the car back. I was so excited about how quick things were going that I jumped out of the rental, ran to the taxi line, jumped in a cab and within 15 minutes I was back at the cruise port. I walked up to Kathleen and Bob and said, “let’s go!” It was then I realized that I had left my computer bag (with my $4000 MacBook Pro, my iPad, my back up drive, $500 cash and so much more in it, in the rental car I had just returned. You see I had thought I was going to be responsible for it but when I got to the rental car return I looked in the back (which had an all black interior) and I was in the garage so everything was really dark and my computer bag is black and I am old…you get the picture. I just didn’t see it. I thought that Bob or Kathleen had grabbed it. When I realized they didn’t have it, I freaked out. Long story short, I jumped in a cab, went back, found the car we had returned empty (YIKES!), got a guy from Budget (they rock!) to go check for the bag in the employee only area (while I am kicking myself repeatedly) and gave him a HUGE tip when he came back with the bag 15 minutes later. Was in a cab, back at the port, fully signed in, onboard and eating lunch in Bistro on 5 within 30 minutes of finding it. So everything went from absolutely awful to just fantastic in under an hour. Phew! But for you future cruisers out there, we had a great embarkation. There were only three ship in port that day (Port Everglades in Ft. Lauderdale can handle many more) and we were at the terminal that usually handles the really BIG ships for RCL (Oasis and Quantum of the Seas which each house 4500+) so little old Infinity with barely 2,000 was a snap for this place. One lesson we have learned with cruising is NEVER try and have lunch in the buffet as soon as you board. If you do, you will just be part of a crowd that has no place to sit, is standing in endless lines and so much worse. If you are on an X ship that has a Bistro on 5, go there. Bistro on 5 serves outstanding panini sandwiches, crepes, soups and salads. There is a charge (currently $7) but it is easy to get into and so far not many people think to do it. There was no line and 11 of us easily found a place to sit and had a wonderful first meal onboard. We were also thrilled that before we even finished eating lunch (before 1:00 pm) the announcement was made that cabins were open. WOW! As soon as we were done eating we headed up to drop off our carry on luggage and then head out to see the ship. Infinity—all Solsticized I mentioned that we had done the Canal on Infinity in 2004. What I haven’t mentioned yet is that this was also our 7th cruise on Infinity. She was for a while, our home away from home. It seemed like we couldn’t take a cruise without sailing on her. Once we booked another ship and she was subbed in to take its place at the last minute. Which is perfectly OK with us as we love her. But our last Infinity trip before this one was 2008. We’ve done lots of cruises since then but just not on her. And since then she had had a pretty dramatic refit. In 2008, X introduced a new line of ships, the Solstice class. We have sailed on two of them ourselves (Solstice and Eclipse) and after they were all built (there are 5) they decided to make some of the changes they had built into the Solstice class to the Millennium class of ships as well. (Infinity is one of those). The biggest changes were the addition of some additional cabins that increased the ships pax capacity by around 300. We did notice that things were a touch more crowded at times when a great part of the pax were trying to do the same thing (like eat, see a show, get off or get on the ship) but not terrible. We did love all the other changes that were made in the Solsticizing. My particular favorites were the removal of the “solarium/florist” on deck 11 which was replaced by a new alternative restaurant, Qsine. We had eaten on Qsine on Eclipse last summer and would again on this trip. More about that later. Other great additions were Bistro on 5, the underused Cellar Masters and a new dining room for Aqua class pax called Blu. Since we were not in Aqua class we did not experience Blu but I can say that they just cut it out of half of one side of the upstairs dining room, so it’s not real big. On the Solstice class ships, it is a very nice, separate dining room. We have booked Aqua class on our next cruise (summer 2016 on a Solstice class ship) so we will let you know how it works. One change (or really just something that got totally retrofitted) is the gym. After having to endure the old and decrepit machines (especially the stationary bikes which I use) on Century on our last two cruises, Infinity had an entirely new gym with all new machines. The bikes (three uprights—YEAH!) were outstanding with superb video and programming. All touch screens. Thanks X! This rocked. And even though the listed hours had a 6:00 am opening, I was always able to go at almost any time. In fact, sometimes I got there at 6:00 and found the gym (especially on port days) half full. Other than those changes Infinity was her usual amazing self. And her crew (as we have always experienced with X) was OUTSTANDING. Our cabin was exactly as we had left it 10 years before :-). Actually we have sailed in that cabin one other time before this and both agreed that we will NOT book it again but more about that under “The Ugly” below. Suffice it to say that it was a typical cruise ship cabin but because it was an aft cabin on a Millennium class ship, the verandah was huge. And they gave us plenty of chairs and lounges and we did seem to spend a lot of time out there. If you want some superb and detailed pics of Infinity, go to Mike and Carol's site (www.thepreismans.com). The Food Let’s start with food. So much of cruising is about the cuisine. It was generally good. Some of it was really good. I can actually say that I ate the best single plate of food I have ever eaten on this cruise. (More about that later). Breakfast for us on 90% of the days on board was our typical granola and and yogurt in the Aqua Spa cafe. The cafe is located next to the T-pool (one of our favorite places on Infinity). We would meet Bob at his circular table each morning after I had worked out. My only criticism of breakfast was that it would have been nice to have blueberries. The only way to get blueberries was to buy a yogurt parfait for $6. SIX DOLLARS??? For a 6 oz. yogurt parfait when an entire lunch at Bistro on 5 is only $7? That’s ridiculous! On two mornings (one was disemarkation) we ate in the buffet. The omelets were good but I can’t believe I was on an X ship for 15 days and never had a waffle. Shame on me. One more thing before we leave the Aqua Spa is a shoutout to our superb waiter, Carmelo. He was there every morning and even though he didn’t actually serve us (it’s a buffet kind of thing) he came by our table and said hello, cleared away dirty dishes and just basically made us feel VERY welcome. After food in the Aqua Spa cafe, we headed down to Cafe al Bacio (the Infinity’s espresso bar) for coffee. Two things about coffee—first, most of the coffee on board (especially the buffet and the Aqua Spa cafe) is horrid. X still hasn’t figured out coffee in those venues. Second, while most everyone on the ship without a beverage plan has to pay for coffee, we, being Elite Plus in Celebrity’s Captain’s Club (their loyalty club) get our espresso free anywhere on the ship. More about Captain’s Club later. The espresso (cappuccinos, lattes and Americanos) is very good. And their muffins and pastries (which are free to all) are outstanding especially the carrot muffin. Lunch for us was mostly the buffet. A couple of our secrets. If you want a great salad, get some lettuce and other bits and pieces from the buffet and then head to the pizza station. Not as much for pizza as for the wonderful roasted and marinated vegetables they have out. Grab those for your salad. If you are lucky, there are even big chunks of Italian salami (found that on only ONE day). They also have fairly decent garlic bread. The pizza itself is just OK. I told a friend about it (Hi Danny) and he tried it and I asked him how he liked it. He said it was OK. I asked him if it was take out at home would he order it again. He said, “No way!” That about sums it up. Other lunch hot spots were the burger grille outside by the pool. Excellent burgers. And you can ask for grilled onions and bacon. They give you LOTS of bacon if you smile and make small talk. And the fries are to die for. I mean really outstanding fries. You get them at the burger bar or the sandwich bar at the back of the buffet. Speaking of the sandwich bar, we learned after a couple of days to always check the sandwich of the day at the sandwich bar first. That way if they have one you like, it makes it easier to choose what to have for lunch. That’s what we did. A salad was usually the fall back or if we weren’t having a HUGE dinner, a burger. All were excellent. Dinner for us was usually in the dining room. We never ate in the buffet. No room service for us. We ate every dinner with our friends in the dining room other than the two nights when we tried the alternative restaurants Qsine and the S.S. United States. More about them later. The dining room shows how well X fixes things. We had requested a table for nine (there were originally 10 of us but since we had lost Judy we were down to nine) at first seating. We did not want to walk up to anytime dining with that many people. It would have taken forever to get seated. So we should have been been seated in “regular seating” on deck four. But when we arrived at the dining room door on deck four on the first night of the cruise we were told we had been moved to a table upstairs in “Anytime Dining.” Sure enough we had. The only problem was, it was a table for 7 that had once been a table for 8 and there were 9 of us. Needless to say, the first night was kind of crowded. In fact very crowded. Our plates would only fit on the table in a vertical position we were so close together. It was impossible to pull our chairs all the way into the table. An uncomfortable situation to say the least. Plus we were stuck way in the back in a dark hole near the windows. We were truly wedged into a spot that would just not fit all of us. And we had hoped to be able to squeeze together on some nights for others to join us. There would be no squeezing at this table. We would not be happy to be like this for the rest of the cruise. Then we saw him…our hero…assistant maitre’d Jayson. We had sailed with Jayson on two occasions in the past and he is a doer. When you make a request of Jayson, it just happens. He had taken care of us before and sure enough he told me, “I will have this fixed by the time you come to dinner tomorrow night,” and sure enough he did. When we arrived at the table on night two, we had been moved away from the window to a spot by the waiter’s station, we had two outstanding servers (Richie our waiter and Mahesh his assistant) taking care of us and the table was big enough we could squeeze in others on other nights. The only problem for the rest of the cruise was the speed of dinner arriving. We showed up for early seating, right on time at 6:00 and we were hardly ever finished before 8:30. This is just too long to be sitting in the dining room for a typical dinner. We do realize why this happened. Everyone else on our floor in the dining room was “anytime dining.” This meant that those tables needed to be turned over at least two if not three times each night. But our big table really was only used by us. That meant that our servers were concentrating on turning over the tables around us. It wasn’t the worst thing in the world but it did mean that if anyone wanted to see the post-dinner show they had to rush through dessert and then leave the table before others were finished. One other wonderful thing I want to mention about the dining room is our superb (best ever on any cruise) sommelier Katarina. On our last cruise (on Eclipse) our sommelier had been one of the bad parts of our experience. He totally ignored Kathleen and spent most of the cruise trying to sell me on going to this or that extra charge wine event. It was impossible to find him when you wanted anything refilled and he ignored most of us who had beverage packages as he knew he made more money on the others. Katarina was his exact opposite. She took care of us each night with superb wine recommendations. We did not have a package but three people at our table did and she gave them just as much attention as she gave us. She made outstanding wine recommendations from among the by-the-glass wines for them. She was always available to pour but not in an intrusive way. She could discuss wines and never made me feel like I didn’t know what I was talking about. All in all, she was easily the best sommelier we have ever had, anyplace. One more note about Jayson. He and Katarina were easily the two crew members who took the best care of us. Some other things that Jayson did for us included: making reservations for dinner at the SS United States alternative restaurant (including a 2 for 1 discount), arranging lunch in a separate section of the dining room for our entire (30+) Cruise Critic group on the last day at sea and so much more. Kathleen and I would see Jayson during the day in the buffet during lunch and he always stopped to talk to us. On our 17 Celebrity cruises, Jayson stands out as maybe my favorite and best Celebrity crew member. We did eat dinner on two different nights in Infinity’s two alternative restaurants. On our first/non-formal night sea day we ate in Qsine. Here is what I said about Qsine when we dined there on Eclipse in 2013: Qsine serves interesting food. I love interesting food. Some advice about Qsine. First, go with as many people as possible. They have more than 20 items on the menu to share. The more people you have, the more you get to try. We went with a party of 10 from our Cruise Critic group and we had a great time. You order off iPads (not really but the menu is listed on them) and then they bring you enough food for everyone to try a little of each dish you order. Don't worry that you won't get enough. Since we had 10 people we were allowed to order 10 dishes. But we told them to stop after nine. We were stuffed. And we had to leave room for dessert. All of the food was great. I could have used a little more spice in some of them but we loved most of it. The high point for me were the M & Ms which is a huge box of Mediterranean goodies. Delicious. Most everyone agreed on that. The Good, the Bad and the Ugly I would basically say the same thing again. Except as much as I love the M&Ms, this time I also got to try the three ceviches which were the highlight for me this time. The lowlight was our server who kept messing up. I think we (with 11 of us there) were just too big a party for them to handle. Would I go back? Absolutely. The addition of Qsine to Infinity is one of the things that happened during Solsticizing and maybe the best thing. The room itself is unusual and very cool. And we also ate at the the other alternative restaurant, the SS United States Dining Room (USDR). This is traditional 4-star French cuisine and we have eaten there on all our six previous Infinity trips and always enjoyed it. This time though we may have overwhelmed them which I thought made their service break down a bit. In the USDR they do French service with things being prepped at the table and everything served under domes with a big reveal. There is only one table in the entire place that holds more than six people and we were seated at it. With 11 of us, they had to basically bring the entire staff to remove domes. And the fact that a few of us ordered double appetizers (not Kathleen or I) also messed up their timing. One other ding during this meal was a female waiter who felt she had to come by the table after dinner and tell us how terrible it was to be on the crew. If she didn’t like it, she should quit. It was a very strange, non-X experience. All that said, the food was AMAZING. This is the night when I had what might be the single best plate of food I have ever eaten. Kathleen and I started with two different appetizers that were both great but we had both ordered the venison as our entree and when it arrived I can tell you I thought I had died and gone to heaven. If it hadn’t been one of our last nights on board, I would have gone back and had it again. I hope to on our next cruise. It was AMAZING! And when we told our sommelier Radu that we were having it, he recommended the perfect zinfandel to go with it. Another great sommelier experience. Other good things to mention So much of cruising is about food, your cabin and the ship in general, and I think I have pretty much covered those. But here are some additional random thoughts before I hit the ports of call. I want to mention some other crew that were outstanding. Our cruise director was Alejandro from Argentina. I am not sure if he was the best cruise director we have ever had, but he was certainly the most memorable. We saw him everywhere and he and his activity team (Rachel from the UK, Aida from Canada and Andres from Spain?) did a better job of entertaining us than we have ever seen before. We can’t believe that only four people were running all those activities. Alejandro and Rachel carried on what we thought was a “funny-fake” romance in all their public appearances and he got a little overboard with his intros and comments at shows but as I said, he was memorable. We won’t soon forget him. Rachel either. She will make a superb cruise director herself one day. And now some ugly stuff. No cruise is perfect but X made this one about as good as it could get. Sure we had a snafu in the dining room on the first night but they quickly fixed that (thanks to the amazing Jayson) and that was it. The only really ugly things that happened were not X’s fault. One was due to fellow pax and the other to the Port of San Diego and the U.S. Customs Service. Disembarkation Sucked! But it wasn’t X’s fault. Twice! Two years ago when we returned from Hawaii to San Diego I booked a 11:15 flight home to Seattle. We had sailed into San Diego on two previous occasions before our 2012 Hawaii cruise on Century. Once in 2008 and our original Panama Canal cruise in 2004. On both of the first two we were off the ship and in Palm Springs (a 2.5 hour drive) having lunch with my parents by 11:30. So when we sailed in 2012 I thought, no problem getting to the airport (which you can see from the ship) before we needed to check in at 9:15. This was not to be. The entire ship was held by Customs until around 9:15 while I blew a gasket trying to get off. We made our flight by literally minutes. This year we weren’t flying home from San Diego, we were driving out to see my Dad in Palm Springs. So I felt like we were totally OK. We were meeting friends of Bob’s for lunch about 30 minutes from the port. We were scheduled in the last group to get off around 10:30. That was fine with us. Until we got off. First, those that had early flights were in the same boat as we had been in two years before. I will say this now, until Customs and the problems at the Port of San Diego are fixed, don’t book anything off the ship until after 1:00 pm. I was told by at least two people that prior to 2010, Customs used to board the ship in Cabo and clear everyone prior to arriving in San Diego. That meant we could get off the ship as soon as it tied up. Just like you can in Fort Lauderdale, Seattle and Vancouver. Then once we got off the Port let us down in a huge way. When you leave the ship you go down the gangplank until you get about halfway to the terminal. Then (with all your carry-on bags) you are forced to descend two flights of stairs. There is an elevator that holds about 20 people max for those who are handicapped or need assistance but when a ship is disembarking more than 2,000 people, this tiny elevator is not adequate. But it only got worse once you got downstairs. There was absolutely no one directing anything. There were no lines, everyone was just pushing towards the door to get into the room where the luggage was. Then a huge crush to get out of that room and out the door to where the ground transportation is. All through one little door. The biggest problem is that once people get passed the two guys from Customs collecting forms (never looking at them so it seemed totally superfluous) they got to the door outside and stopped cold trying to figure out which way to go to get a cab, a shuttle or whatever. The entire thing was mass chaos. It shouldn’t be. It isn’t in other ports. This isn’t Celebrity’s fault. It is the ports. They need to fix this. Read Less
Sail Date: November 2014
Before embarking on this cruise I had read some fairly negative reviews of Infinity and was somewhat concerned as to the condition of the ship and and the standard of the food and service. All I can say is that who ever those people are, ... Read More
Before embarking on this cruise I had read some fairly negative reviews of Infinity and was somewhat concerned as to the condition of the ship and and the standard of the food and service. All I can say is that who ever those people are, they weren't on the same ship as me! From start to finish this was an exceptional journey. Infinity is in great shape........yes, she is 14 years old, but I didn't see any threadbare carpets or stained furniture as mentioned in a previous review. The staff at all levels were always courteous, friendly and always wanting to help. The food and service in all the restaurants was first class. The Oceanview buffet was a bit manic at times, but the hot food was always hot and dishes kept replenished. Tables were cleared and wiped down very quickly and waiters were always walking around looking to clear tables and serve drinks. The Trellis restaurant was good, both in terms of service and food, with ample choice for everyone and I do know from people we met that they made special arrangements for anyone with food allergies. There was plenty of entertainment to occupy everyone and more activities than anyone could possibly attend. I must make special mention of Allehandro, the Argentinian Cruise Director, his sidekick Rachel and all the entertainment team who worked non-stop throughout the cruise. Even if you have no interest in joining in, you have to admire their work ethic! I must also mention D'Revolution, the house band. Incredible versatility and variety......just great. If you've not done the Panama Canal, then I suggest you do so, and certainly before they finish the new locks. It will allow the bigger ships to do the Canal, but it won't be the same as going through the original 100 year old locks. In summary; a great cruise on a superb ship, lovely food and excellent service, great itinerary and a wonderful experience from start to finish. Anyone considering Celebrity and concerned about detractors, don't be. Some people are obviously only happy if they can find something to complain about! Read Less
Sail Date: November 2014
My wife & I traveled from SD to Fort Lauderdale from Nov. 19 to Dec. 6. We had a great cruise. Food was excellent both in MDR and specialty dining (ate 5 nights in specialty) 3 in SS US and 2 in Qsine. Embarkation: was the worse we ... Read More
My wife & I traveled from SD to Fort Lauderdale from Nov. 19 to Dec. 6. We had a great cruise. Food was excellent both in MDR and specialty dining (ate 5 nights in specialty) 3 in SS US and 2 in Qsine. Embarkation: was the worse we have ever seen. 2 Hours in a line. Activities: Lectures and cooking classes were very good and well attended. Port and Shore: Was excellent, either self directed or ships tours. Entertainment : Was either excellent or poor. Much more excellent. Dining: As mentioned above were more than happy with quality and choices. Don't understand complaints about food on cruises. Service: All above and beyond what would have been acceptable.   Read Less
Sail Date: October 2014
We recently completed a wine cruise on the Infinity.  If I may use a baseball game as an analogy, it was a blowout for Celebrity.    The ship was clean, crew friendly & happy - there was a good vibe in the air.  Our stateroom ... Read More
We recently completed a wine cruise on the Infinity.  If I may use a baseball game as an analogy, it was a blowout for Celebrity.    The ship was clean, crew friendly & happy - there was a good vibe in the air.  Our stateroom attendant Jogi & his assistant Daniel were first up to bat.  We found them friendly & helpful and they made our days run smoothly.  Definitely a home run there.   Next up was the dining room.  I was so pleasantly surprised to find the food really, really good.  It's been a year since we cruised, and they have updated the menu - adding many new dishes - liver and onions for example.  The food on formal nights was especially nice with lamb and beef the heavy hitters.   Starters and desserts were consistently delicious.  The staff were wonderful especially the congenial assistant waiter Shiv. He remembered us and always had a smile on his face. The dining room scored a grand slam. However the  select dining system was a let down...again!  We have not had the best experience with this mode of dining, but early dining is too early and late too late.  We have tried twice in the past with similar experiences, so decided to make advance reservations long before the cruise.  We had requested 7:30 dining for an 8 top.  Now if they offer advance reservations, don't you think they would save a table for that time?  It was pretty much  like the past 2 cruises, so select dining unfortunately struck out.   We chose the complimentary classic beverage package, and thoroughly enjoyed it.  The sunset bar or near the sunset bar on cool days was our chosen haunt. The bartenders and servers were funny and pleasant. Contrary to what some have written, there is red, white and rose wine available that fall into this package.  At dinner we had several different sommeliers. They were all professional and kept our glasses full. We visited Cafe Bacio every morning and enjoyed seeing those friendly faces each day.  Fresh squeezed orange juice and bottled water was enjoyed as well.  We didn't feel the need to upgrade to the premium, so my advice to anyone considering this, live with the classic package for a few days then decide.   Qsine was open for lunch at a special price on the last sea day.  Really fun experience with the molten lava crab dish earning top honors.    The buffet is what it is.   Entertainment was great - we enjoyed the shows especially the comedian Fred Klett.  Funny guy!   The female big voice singer was simply too loud for me - had to leave early as it actually hurt my ears.  Fellow cruisers hit it out of the park as well. We met wonderful couples from New Zealand, England & all over the US. We reunited with a couple we had met on an Azamara cruise 5 years ago. People were polite with a smattering of chair hogs. I shook my head at the woman who brought her fake purse and laid it on the lounge because people are more reluctant to move personal belongings. There were no lap dogs, no crazy scooter drivers and few children aboard. The ports of call were wonderful - we had actually done this same cruise 2 years ago, and finding more places still to visit decided to have another go. This year,  Celebrity offered complimentary shuttles to most city centers, or included instructions on how to DIY.  This practice is a pleasant change as some of the ports are not well located.  Another great idea they have adopted is overnighting in most of the ports.  We were able to leave the ship at Le Havre and overnight at Mont St Michel rejoining the next day.  Our wonderful outing was made easier by renting a car and using our own GPS.    There was a medical emergency while we were at sea.   A helicopter came and evacuated the patient with little fuss or fanfare.  The captain announced what was about to happen, I was impressed with the way things were handled.   And finally, on this particular cruise, we ended with two consecutive sea days - brilliant - great to decompress before hitting the London traffic which was horrific by the way.   At the end of the day, Celebrity won and won big.  It was a great cruise and we're looking forward to the next.   Read Less
Sail Date: October 2014
First off, there was nothing in the end that would put me off going back on Celebrity This was number 5 with Celebrity and we noticed a slip in a few areas. ll staff were very friendly, smiling and cordial. Our room attendant was on the ... Read More
First off, there was nothing in the end that would put me off going back on Celebrity This was number 5 with Celebrity and we noticed a slip in a few areas. ll staff were very friendly, smiling and cordial. Our room attendant was on the ball and the food overall was good. Dining: Select: We selected this as we wanted the ability to eat later than 6 but not at 08:30pm. Most meals were good or very good. My wife sent back one meal as is was semi warm to cold. we know the waiters can't send it back even if they suspect it. If you are select stay on the select floor. We were sat once on the first floor an felt like fill in's. The Sommelier argued with us when we asked for Anton Bauer, did not think it was by the glass( we had premium package) and suggested it was pronounced Antonini Bauer. She then returned with it saying good pronunciation but it was hard to find. ( we had been drinking it the last two cruises and the previous 2-3 sittings). We sat upstairs the rest of the time. On the formal night we waited over 20 minutes to be served and we were drinking wine before the bread and water came. I am not sure the reason but the system in place in the dining room seems to have changed from the first 2 cruises we took and it is being reflected in longer wait times. Loungers: not enough. Apparently some on order. Same story on people saving chairs for other people who never show or throw their stuff on them and coming back three hours later. Very hard to control. People can be in pools, at the bar, getting food.. But one guy complained someone had taken his seats... he had gone to the casino.... Other people leave but leave their towels on the loungers instead of putting them in the bin making people think someone is coming back. Bottom line is the guests need to respect each other and quit being selfish and the ship needs to have more than enough loungers. Bistro at 5... Now $7 cover. but still love it. On Board entertainment. The On board Dance and singing Troupe was the best we have seen. They are done on Nov 19th. Love to see them on another cruise ship. D'Revelations the house band were very good with their lead singer knocking it out of the park. Note: some people would like to here some Caribbean music while around the pool.. The Dj didn't play hardly any. People showing up on Formal night with out a jacket were being provided with one.... Thanks. I like not wearing one every night but it is Celebrity not another cruise line. So bring a jacket, tux or suit. Most Wives appreciate it. Cafe El Bacio.. Every day.   Read Less
1 Helpful Vote
Sail Date: October 2014
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but ... Read More
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but nothing extreme. The food was terrific, we ate the majority of the time in the Trellis and we had select dining. We also had the drinks classic package, what a deal that is! The wines offered were fantastic, we began our evenings in the Martini bar with a Cosmo for my wife and I generally had a martini of some kind. We met several very nice people and one couple in particular so we had dining partners most evenings. The entertainment was good but mostly the guest ones, the resident troupe were average at best. The ports of call were excellent particularly as most of them were two day stays. The areas we chose to visit were a couple of hours journey but not an issue and I had organised 3 private excursions with folks found on this websites roll call. We also took 2 ships excursions which were good. So all in all my wife and I would highly reccomend Celebrity, this was our second with them and will not hesitate to book again with them. Read Less
Sail Date: October 2014
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are ... Read More
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are leaving out Harwich next year but we found the train station next the pier perfect for us after a night in London.Reception was fine however we disliked the suite and our "butler" the moment we met. The suite 9098, appeared poorly designed and unchanged since launch 10+ years ago. Only the carpet had been changed. The ghastly original art was now fading, the extensive wood paneling needed a good wipe down, the long couch just looked cheap and old.The balcony is long but narrow with hinged not sliding door. No room for a leg rest on the three chairs, but good views along the starboard side.The bedroom and bathroom were cramped. The bath was old and marked, a jet nozzle ring fell off in the bath and the shower was in the corner over the bath.There were no safety handles and a high step in and out the bath onto a small area of floor. Wardrobe storage was very good, but the drawer doors opened and closed if the ship rocked along with the walk in doors. We suffered from lunch time noise from the deck above, the burger bar. No water was provided for free in the suite, we had the top Premium drinks package and so picked up bottles and carried them back.Fruit and flowers were good enough, the afternoon cookies dire. Twice we were left the scariest towel "sculptures" one actually hooked up to a ceiling light. Cleaning was not great our basins never actually shiny nor our balcony swept. We saw very little of our stewards but at least we were left in peace. The main perk we were given was use of Michael's Club and a very peaceful space it was, all drinks there on the house and some canapes but not nuts! The ship other than our cabin was very smart and all staff friendly and efficient. We enjoyed shows and swimming but not the Persian Garden which is old and strange and the staff welcome very poor. We liked the Captain and enjoyed a bridge visit. Tours were mostly OK but having to climb onto the stage to collect coach tickets was a poor idea. Now the major problem on Infinity, the food. The MDR is attractive and staff were good as in the speciality restaurants and bars. We simply found the food cheap, sometimes poorly cooked (soups) and and after 12 days of eating can remember no outstanding food. There is a new Irish Head Chef, and next year suite payers are to have a new restaurant....but this month food all over the ship was poor. The stand out items of the day were the scrambled eggs, fresh orange juice (charge), and MDR bread basket. The crepe place (charge) should be closed and reinvented. The buffet breakfast and lunch should be redisigned as crowds are out of control and the glass display front prevent you reaching the poor food. It was not well presented or staffed. Room service offerings poor. Speciality coffees were fun but due to the milk used (UHT or whatever) had that strange everlastng milk taste. The Afogato was a joy though. Cakes vile.( I took photographs to back up most of what I have written.) Celebrity are thought to be GLBT friendly yet meetings were listed on the first day only for the small and crowded Martini bar so no one met up as far as we could see, very poor result. This was the first cruise I have put on very little weight, nor a life jacket during drill practice. Not good enough food or suite Celebrity, on a very decent ship.   Read Less
1 Helpful Vote
Sail Date: October 2014
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at ... Read More
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at Manningtree - not fun with luggage and must be awful for anyone with mobility issues. Boarding simple and painless and the cabin was very quickly available. No surprises and everything seemed to be in working order, although the balcony was in need of a good clean and paint job. Deck 9 cabins have a large overhang making the balcony a shady retreat rather than a sun trap. Ideal for very hot cruises but not so great if you are expecting to get a tan! Weather was wet and cool to start, getting worse but only to be expected in October in the Channel and Bay of Biscay. Heavy swell and high winds combined to make the Captain abandon the passage in to Lisbon and divert to Ponta Delgada in the Azores. A treat for some but not for all. Hurricane Gonzalo hit Bermuda and our scheduled stop there was not confirmed for a couple of days. It appears that we were much better off on the Infinity than back at home. We took part in a "Cabin Crawl", enabling us to see all cabin types from an internal all the way up to a rather large suite - very nice but confirmed to us that we had made a good choice for us. Entertainments were a mixed bag: the comedian Fred Klett was one of the funniest blokes I have ever come across and was the stand-out act, whilst the regular stage entertainers were mediocre at best. The day to day activities were well run by the enthusiastic team who all seemed to enjoy what they were doing making it a good experience for us. Guest lecturers were also good providing a variety of of options for daytime activities. The main dining room food was good quality, well prepared and well served but this was in marked contrast to the buffet which was unimaginative, repetitive and boring. We chose not to use any of the speciality restaurants as we were very happy to use the main dining room, not only for dinner but also breakfast and most lunches too. One issue we had with table allocation in the MDR (anytime dining) was a minor blip but this was quickly rectified and never repeated, with the hostess taking special care of us thereafter. We didn't do this cruise for the sightseeing or port stops but wanting a good rest from work which we certainly got. On board shopping was similar to other ships - expensive, held no interest for me. Gigantic casino mostly empty. Very disappointed to find Michael's Club is now a suite-only room, mostly deserted too. However, Celebrity's policy of charging ridiculously high prices for drinks will make me think very carefully before booking any more cruises with them. The package prices are mad but individual drink prices are madder and 15% on top of those too! It was very obvious that fewer diners were ordering wine and the bars were mostly deserted at most times. Time for a rethink Celebrity? Disembarkation at Fort Lauderdale was a lengthy process - 4 immigration/customs officers to service 2100 passengers plus crew seems too few but someone remarked that Celebrity refuse to pay for more staff to be on duty. I have no idea whether this is the case. 90 minutes is a long time but made worse by the sight of previously able-bodied people suddenly needing wheelchair assistance to get to the front of the queue! We noticed little things had been cut back e.g. bedtime chocs absent apart from one choc biscuit on 1st formal night - why bother with this token effort? We had a great cruise, very restful, never boring, not disturbed by heavy seas (others were) and with no booze-induced hangovers. Will we sail again on Infinity? We're booked for March. Will we book future cruises with Celebrity? Maybe but will certainly look closely at other options. Read Less
Sail Date: October 2014
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have ... Read More
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have experienced on Celebrity. Needs tweaking. Main dining room poor (as ever), but more disappointing were the speciality restaurants. Given that we dined in them a lot in a 14 night cruise, and on this ship there are only two, would have been improved hugely by some change in the menu. Why not have a daily special? 3. Service - OK, but the Eastern Europeans in Qsine can sometimes seem very gruff, better in SS. Oh for a French or Italian waiter for a little style. Thank God for the Asian waiters, and for some individuals. 4. Drinks - again as others have observed terribly overpriced. If you are a drinker then this will be an expensive cruise. Both of the drinks packages are pretty hopeless - with wine by the glass priced cunningly just above the limit. Good bottles of wine are ludicrously priced - 200 or even 300 dollars! 5. Entertainment - could have done with more full caste shows. 6. Lectures - again the worst in Celebrity. Far too low brow, and the times kept changing. This is a real weakness on a Transatlantic. 7. Activities - enthusiastic staff (Andreas and Rachel) carried it through. Not sure why everything had to be at lunchtime, with nothing in the late afternoon.   Read Less
Sail Date: October 2014
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not ... Read More
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not something you can complain about - take it up with the big man upstairs! Cabin; We were fortunate to get an accessible inside stateroom as this was all that was available at the time of booking. Designed for a person with mobility issues, it was huge and very comfortable - but this was a fluke and not something you could guarantee. Spa: The ship has an indoor thalassotherapy pool with side Jacuzzis. The temperature of this was always in the mid 90s, and this is a unique feature of this class of ship. I absolutely loved it, and went in twice a day before a sauna with window and a great sea view. The only down side of the changing rooms was the showers had no water pressure and it was difficult to wash off soap or shampoo with the limited spray. I complained about this and nothing was done about it. The gym area was very good, although the lat pulldown machine and shoulder press machine were very poor with an unnatural range of motion. The free weights had benches and free weight dumbelless up to 50lbs - this was adequate, but I was hoping for 60s or 70s. All in all, a very large and clean gym area and the classes were well attended. Dining Room: We had the early seating and went in about 6.15pm. The tables are on top of each other, and you have little privacy. The food is good quality but the service is slow and fragmented. Nice touches are the basket of bread and table setting. Salads are poor as you have to wait for the staff to come back with dressings etc. The steaks were nice, the roast turkey was very good, the desserts were so-so, soups were two thirds full and not that hot. Lunch service was a little better and a relief not to have to deal with the 10th floor buffet. Ocean View Café: This was the low-light of the ship for me. The layout is a joke as you have no idea where you are supposed to sit in order to access all serving stations. By the time you get back to your table holding a bowl of soup, or hot food with no tray (why no trays?), it is cold. Good luck finding all the cutlery you need, spoons, forks, knives etc, all in the wrong places. The quality of the food is cheaper and inferior to the dining room, and the attempts to serve yourself through very low glass dividers with giant spoons is clumsy and messy. The coffee in the morning was very poor quality and barely drinkable - compared with the Seattle's Best on RCL for example which is excellent. Entertainment: The production shows were OK, with one excellent singer, but a weak supporting crew, and for some reason all very tiny. They were high energy and a lot of well known songs, so easy to follow and enjoy. The guest entertainers were mixed. The comedian, Fred Klett, with his Newhart style deadpan, was very welcome and surprisingly good. The male singers were OK, even if the songs they presented were predictable and stale. I don't care for magicians and I like juggler and ventriloquists even less, so lets not go there. The musical impersonator at the end was very funny with some brilliant jokes and accurate impersonations. Celebrity Activities: The trivias was well run on the whole, especially by Aida and Andres. The progressive trivia hosted by Rachel fell apart when all her answers were wrong and she didn't seem to know how to handle it. Some of the entertainment was embarrassing when you consider the average age was 65, and the games were for 20 somethings or college kids. Overall, the impression was positive, and excellent value for money with some nice touches. However, you probably need to go for the premium drinks package and dining package to upgrade your whole experience. I would chose this ship again for the indoor spa facilities alone, anything else was a bonus. Read Less
Sail Date: October 2014
We're on the Celebrity Infinity right now. Just pulling into Vigo where I will post this. We're in Aqua class, eating in Blu. Those of you concerned about the quality of the ship, shouldn't be. The ship is fine, with ... Read More
We're on the Celebrity Infinity right now. Just pulling into Vigo where I will post this. We're in Aqua class, eating in Blu. Those of you concerned about the quality of the ship, shouldn't be. The ship is fine, with constant maintenance. The staff are consistently helpfull and friendly. The food is excellent with only a few exceptions. We were offered half price dining in SS United States, the first night as well as mid cruise. We've had free shuttles in Bilbao, and La Rochelle. The wifi on board is terrible. So we stop for coffee in each port and use the free wifi of a cafe. The weather has been cool and overcast with occasional light rain. The Bay of Biscaye was so rocky last night that the closet doors and drawers were opening and slamming shut all night. It was impossible to sleep. We should have brought duct tape. We're worried that our two sea days heading back to Harwich will also be rough seas. Pro's The food in Blu Really nice staff Comfortable bed (we had an egg crate put on) Great and interesting ports Con's Had to fight for the 300 obc. Guest services said my TA hadn't booked 123 for us, although the free gratuities came thru. Some rough seas     Read Less
Sail Date: October 2014
We just returned from a 2 week Trans-Atlantic cruise on the Celebrity Infinity, leaving Harwich UK on 10/13/14. This was my wife’s and my first cruise. We had a veranda room mid-ship on deck 7. Overall, I would give the trip a grade of ... Read More
We just returned from a 2 week Trans-Atlantic cruise on the Celebrity Infinity, leaving Harwich UK on 10/13/14. This was my wife’s and my first cruise. We had a veranda room mid-ship on deck 7. Overall, I would give the trip a grade of 80%. The trip was better than we expected, and we were happy and satisfied. But there are definitely areas where a small amount of work could bring much improvement. We might take a Celebrity cruise again, especially considering the positive points listed, but I would definitely consider items 11-13 in the Summary below: Positive Points: 1. Friendliness and responsiveness of crew from room staff and dining room and buffet staff all the way to the Captain and his staff. Celebrity has really trained its people well in the art of customer service. 2. Cleanliness, safety and modernity of the ship. 3. Room size and comfort, especially on a 2 week cruise. 4. Entertainment, especially the ability of Alexandro to keep things moving and glued together in the face of a diversions and changes caused by the storm. The evening shows were generally tremendous. 5. The seamless way that the diversion and storm were handled by everyone. 6. The smoothness of the ship, even in 15 ft. seas. As a landlubber and first time cruiser, I was really worried about this. I need not have been. Even in a storm it was smoother than many aircraft trips I have made. 7. The serving staff in the Trellis Restaurant was 100% terrific and helped greatly with choices and alternates. 8. The Oceanview Grill, especially for breakfast was great. Many in our group also found their evening Sushi to be superb. Lunch choices were varied and good. 9. We had several Birthday celebrations in our group. They were handled very nicely by the restaurant staff. 10. Everyone is very friendly and we had many interesting conversations with passengers and staff. Areas Needing Improvement: 11. A major issue was the difficulty in finding any quiet, well lit, and comfortable places (e.g. to read) on this ship. The library is tiny and dark. Even that small space is usurped by 2 concierge desks. Chairs on deck 10 and 11 are near the pools and spas and are subject to constant noise and activities, as are many indoor chairs on deck 4. There are some good seats near the window at the Martini Bar before that starts up. The best daytime reading and quiet space on the ship (during poor weather) is the Constellation Lounge on deck 11. But that space is also used for several other activities. As a full paying passenger it was especially annoying to be chased out (even while having cocktails) every afternoon by its use for frequent cruiser events. 12. As someone else pointed out more eloquently during the Captain’s review, the music used on the ship was not well matched to the age of most passengers. My guess is that the bulk of folks on our cruise were over 60 and comfortable with music of the 1940’s – 1980’s plus show tunes. That is more than a 50 year span of music, but instead, more recent music seemed to be in the majority. 13. The daytime talks ranged from good to repetitive. On a 2 week cruise there should have been more variety to daytime lectures and events. 14. Food in the Trellis Restaurant was impeccably served and presented. However, as (non-gourmet) seafood lovers we found most of the seafood to be poor. Soups were highly variable and ranged from fair to very good. Beef was good to great. The serving staff was 100% terrific and helped greatly with choices and alternates. 15. We ate at Q-sine - a specialty restaurant one evening. You order with I-pads, but you get what they decide you want. Some (of their) choices were quite good, but somehow one of our selections for filet mignon was morphed into tacos and cheeseburgers. Other items were bite sized. We were on a twofer special so it was not that bad. But, I would never pay $45 per person for this restaurant. 16. There were only enough parts on board to make 1 Mah-Jong set. There should have been many more for this many passengers. 17. Near the end of the cruise there were minor annoyances such as non-working ice machines and lack of half and half in the Oceanview Grille. Items Beyond Celebrity’s Control 18. Landing at Fort Lauderdale dock 29 was chaotic, like being in a third world country. Celebrity did a great job of organizing what they could in their domain. But there were long delays as approximately 1500 people were funneled through 3 U.S. Customs inspectors. The system of local transportation and loading was unclear, slow and disorganized. We were ripped off by a cab taking a much longer route than needed. If possible, I would avoid this port.   Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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