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4 Helpful Votes
Sail Date: September 2018
Cruise Review: Celebrity Infinity - Pacific Coastal Sept 2nd 2018: concierge class stateroom 8120 and 8118. This was my second cruise in recent years and I booked with my Mom, but, with concerns of privacy and having our own space, we ... Read More
Cruise Review: Celebrity Infinity - Pacific Coastal Sept 2nd 2018: concierge class stateroom 8120 and 8118. This was my second cruise in recent years and I booked with my Mom, but, with concerns of privacy and having our own space, we booked adjoining cabins at the solo fare for each, we had thought my dad or one of my friends might join in, but, their schedules did not allow it this time. Why did you choose this itinerary? We had a prior cruise booked through Celebrity to the Caribbean for this past fall, however as a result of the major hurricane the itinerary was shortened and changed. They gave us the option of a refund or to move the reservation if we wished. My parents and I had been to Vancouver and Seattle before and really liked the area but I had not been further south, so, it was good chance to see the west coast and California. So my mom and I moved the reservations and received a nice amount of onboard credit as well as a beverage package as our perks / incentive for staying. Good part on Celebrity for this. Embarkation process? Knowing we had a lot of luggage, we walked through the Canada Place terminal the day before to get our bearings. On embarkation day, at 10am we headed off with our luggage, down to where the signs directed us, however, we needed to really be a level lower for our checked bags drop off. Once that confusion was settled, it took about 20 minutes to clear customs and made our way to the cruise check in for our 10:30 embarkation time. When embarking, we came in the doorways on deck four in between the rendezvous lounge and the main foyer. The welcome champagne was a nice touch and we had about 30 minutes to kill before the lunch in the main dining room reserved for the concierge cabins. We lucked out in the solarium area in that the staff from the spa were doing 10 minute complimentary chair massages as part of the sales pitch to book a treatment. The concierge lunch afterwards was nice, they had a separate area where we could drop off our carryon luggage. The staterooms were ready about 2:00 and muster drill was around 3:00 with sail away at 4:00. The muster drill was quite a mess, we were in the rendezvous lounge with not enough seats and what could have been a 15 minute process was 45 minutes. It was stuffy and passengers were getting quite grumpy. My mom is nearing hip replacement and there were no available seats, so, she sat on a coffee table versus standing. We headed to our muster station as soon as the announcement was made, however there was only seating for about a third of the guests. This left a negative impression most certainly. The last cruise with Celebrity, we had the theater as our muster station and it was much better. First impression of the ship? I had cruised a sister ship three years before so the Infinity felt much like the Millennium but with different art and color choices in certain areas. Overall she was clean and in good condition. I noticed the outdoor wood hand railings were showing their age, sun bleached and not as new looking as the Holland ship that was also in port. Also, the glass partition of the balcony was dirty with salt spray and needed to be washed. I noticed this was cleaned on my balcony on the second day of the cruise, so, I think they stagger this each day. The interior of the ship seemed immaculate though from the start. Overall the ship was great, easy to get around and only feeling crowded on occasion. I enjoyed use of the solarium pool, the pool side bars, and watching a movie on the rooftop terrace. I think they have a tasteful offering of onboard amenities which fit their target audience. With only 20 kids on board, there wasn’t a need foe water slides or go-karts. This ship is about relaxation, music, imbibing adult beverages, and enjoying tasty food with new scenery every day. What type of state rooms? I booked a concierge class stateroom and my mom was planning on doing the same, so, we selected adjoining staterooms which had an interior door between the two rooms. The adjoining door was located next to the TV and swung into my stateroom (8120) so that the door would block the TV view. So we kept it closed mostly until we were about to leave to go out, however, that was really nice to have and made coordinating schedules easier. The balcony had a small table and two chairs, the cabin had a sofa which could be a fold out bed, a coffee table, dressing table and mirror, the beds joined together as one. They gave us a lot of hangers and two plush bathrobes per cabin for going to down to the pool or spa. The wall next to the dressing table had two hooks which could be used to hang your clothes for the day on which I thought was convenient. The bathroom had a rectangular shaped shower with a curtain and was big enough but did feel tight on either side. The shower had an adjustable shower head on a wand which could be turned to a massage type mode. Overall the bathroom was clean but could stand to be updated with tile and granite or marble, if they are going for the luxury line marketing. The concierge level meant we had a gentleman available to us in the Library just outside of our staterooms who could take care of guest relations type of concerns and worked to remedy some of our issues. Also as part of concierge we received a bottle of the Celebrity Brut Champagne per stateroom, afternoon canapés which were four little appetizer bites that changed each day and also there was fresh fruit of pears and green apples. The canapés were one of our favorite perks. Additionally we had an expanded room service menu for breakfast, a nice heavy duty zipper tote, the traditional celebrity tote and also use of umbrellas and binoculars. This sailing we did not have towel animals like our previous sailing, but, there were chocolates with turn down service. Our attendant Singh was very good, prompt and courteous when resolving some minor issues (my TV kept cutting out and loosing signal, and in my mom’s stateroom the safe did not work). Both issues were resolved before dinner the first night. There was twice a day service for the room where the bed was made in the morning, and folded down in the evening. Each time, empty drinks and dishes were taken away and the bathroom was cleaned and towels refreshed if needed. I felt our stateroom attendant did an excellent job, so, we left him an envelope with a nice note saying our appreciation and a bit of cash, this was on top of the cruise lines assigned gratuities. Thoughts on dining options? My mom and I each had signed up for a three meal specialty dining package on embarkation. Onboard there where three specialty up-charge restaurants offered: Q’Sine, Tuscan Grill, and Sushi in Five. Being that my mom doesn’t care for sushi, we skipped that and did one meal at Q’Sine and two meals at the Tuscan Grille. The Q’Sine was great, it had a fixed menu but that was because the table turned into a screen and projectors broadcast down onto the plates and table, a cute Pixar / Disney type animated show of the Petite Chef catching and preparing the ingredients for each course. After the animation stopped, the waiters would bring out the physical course portrayed in the animation. Tuscan Grill was the Italian steakhouse with pasta. The food and service there was exceptional. It is nice that they offer half sizes in the pasta, so you can order a steak and also a half size of your favorite pasta as well. The quality of the food in the main dining room was very good, the temperature was a touch cooler than in specialty dining but all the meals arrived warm. We ate in the main dining room 3 times, twice at a shared table and once by ourselves so we could sit by a window and watch sail away under the Golden Gate Bridge. Each time, the service was very lacking, drinks were never refilled before sitting empty for extended periods of time and we had to wait on the waiters. I’m more harsh on this as I eat all meals out at restaurants back home and have my usual waiters who know me by name. However, I think the servers onboard were running short staffed compared to my last sailing with Celebrity. I think we had just a waiter and an assistant, and it seems to me, a few years ago there was a waiter and two assistants. I could be wrong on this, but, regardless, they had too many tables to cover to properly address the customers. At the later seating, some of the wait staff were busy in their close down process and could have been helping with the guests. This area of service was a disappointment. Also, the maître d’ on our prior sailing would allow the any time dining guests to book reservations out for the length of the cruise. This sailing we were told we could only book one night at a time, so, we had to continually make reservations. The maître d’ was actually very short and rude to us on embarkation day, so, we did go down to guest relations to make a formal complaint. Next trip we will try and book the late seating and see if our issues are better with consistent wait staff and also to not have to deal with a rude staff member regarding reservations. Our final night to make the most of time with having to pack, we went to the lido buffet which was good. The pasta station was tasty and some other good choices on the buffet line and overall a much faster dining process than the main dining room. We chose select dining which was flexible, and in that we tried dinner before the shows a few times and also after shows as well. Going forward I will choose a fixed time late seating. I enjoyed seeing the show first and then having a leisurely dinner afterwards. Going to dinner first was stressful in regards to that I wasn’t sure that we would be through with the meal in time to get to the theatre and find a good seat. How was the entertainment? The entrainment on-board was outstanding! It was made a point that we were going to the show every night and we really enjoyed each show. There were two nights which were comedians during the 7:00 / 9:00 theatre show, but, they each came a second evening for a 10:45 follow up show. I made sure to attend all of these and it was great. Even the later night “adult” performances by the comedians were fun and were not vulgar or offensive. The musicians in the public spaces were out standing but the real shining stars for me were the lighthouse string duo. They had an electronic cello and violin I think, which they performed some pop and other well known songs and it was a great unique twist that I have not seen before. On the second formal night, there was a performer who climbed stacked chairs and combined it with balancing and headstands on top of the chairs which was on the upper landing of the grand staircase. That was really impressive while also nerve wracking! Celebrity does an outstanding job of putting together excellent shows that are just the right length. The shows run about 45 to 50 minutes and leave you pumped and wanting more. A critique of the late night club, it would be listed in the daily times of starting at 11:00 and going until late. Apparently late is deemed as midnight and so bar service at the constellation lounge shut down about midnight religiously and so the guests had to wander to find another bar that was open, typically, only the casino bar was open later than midnight. If the hours were to be 11:00 to 12:00, that is fine, my only request would be that they should have been printed in the paper that way is all. There were several of us who felt the party ended too soon on those evenings. The entertainers were spread out well between the various venues and they rotated venues so if you preferred to stay in one place each evening you would get a variety of shows or if you preferred a certain group, you had the variety of lounges and bar spaces to try out. Itinerary of ports? (Vancouver, Seattle, Astoria, sea day, San Francisco, Monterey, Santa Barbara, & San Diego) These were all outstanding exceptional places to visit. It was a great sampling of the west coast with each having a unique feel! I would happily visit any of these cities again. We booked shore excursions in all of the ports with Celebrity and also the full behind the scenes ship tour on sea day. This is where we used our onboard credit and only had to pay a little extra for all. Giving the tours the caveat that they only do this twice a year, the excursions were very good however not a polished or organized as excursions that are repeated regularly. If this itinerary was repeated regularly and had the tour providers offered these weekly I would be more harsh in my criticisms. For instance the Mission in Santa Barbara made us wait 30 minutes to verify the tour operator had purchased tickets, and we had a bus driver get lost as well. Overall we saw a lot and had a ton of fun with some great info provided by the tour guides. Debarkation? We were staying extra in San Diego and so we requested the 10am disembark time slot to get us closer to the hotel check in time for dropping of our luggage. The concierge class stateroom meant we could use the constellation lounge for our debark waiting area. They provided coffee, juice, water and pastries in the lounge and we had a good view of San Diego. This was a pleasant experience and I’m glad we made use of it. I had time to relax and transfer photos off the camera and make some Facebook posts for friends and family. Once our time arrived, we grabbed our bags and headed to our Uber and were off to the hotel, much easier than expected. Wrap-up: My final thoughts, it was a wonderful vacation and I made memories that I will cherish forever. The other guests were all wonderful to visit with and I would gladly do it again. While there were some issues, Celebrity worked to improve and recovered in some areas. I would consider a suite next time so that I would have access to the suite restaurant Luminae or if not, then a fixed seating time to hopefully have better service in the main dining room. Despite issues, I have a lot of photos of my Mom and I smiling, so that’s what really matters, we had fun! Read Less
2 Helpful Votes
Sail Date: July 2018
I chose this cruise because I had never been to Alaska before. It was also my first cruise, and I had heard fantastic things about Celebrity. I enjoyed the ports of Juneau and Ketchikan, and the choice of excursions that were provided in ... Read More
I chose this cruise because I had never been to Alaska before. It was also my first cruise, and I had heard fantastic things about Celebrity. I enjoyed the ports of Juneau and Ketchikan, and the choice of excursions that were provided in each port. Celebrity was very organized in arranging the excursions and ensuring we maximized our time out in port. Staff and workers were very professional and friendly when interacting with them, and attentive when we had questions. The service in Trellis Restaurant was beyond incredible. Our waiter, Godole, was wonderful! He was friendly, professional, and kind, and always attentive to our needs. As someone who is gluten free, he met my needs in terms of ensuring options were available. I enjoyed Cafe al Bacio on deck 5 and the assortment of specialty drinks that were available. We had excellent service there. In particular, Vivi did a great job and was very professional, friendly, and nice. I was also a member of concierge class, and Joao took care of all of our needs. He was professional and responsive to our questions. Our cabin steward, Xavier, was very nice. Our stateroom was always clean. I would like to point out disappointment with the classic drink package. I was traveling with someone who had been on five Celebrity cruises prior to this. On all of the other ships (one of which was Infinity), the drinks (juices and smoothies) from Aqua Spa cafe on deck 10 were included in the classic drink package. When we went to order one on this cruise, we were extremely disappointed to find out they were only available to those who had the premium drink package. Perhaps better customer service from Celebrity is needed to outline what exactly is included in each of the drink packages prior to customers purchasing them. That way those who were looking forward to fresh juices and smoothies such as myself could have selected a different drink package. Thank you for a wonderful, memorable cruise, Celebrity. It was a trip of a lifetime, and I will definitely be cruising with you again! Read Less
2 Helpful Votes
Sail Date: July 2018
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather in ... Read More
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather in the Lower 48. Embarkation and disembarkation in Vancouver were seamless. I’d highly recommend spending some time in Vancouver before or after the cruise, as it is an incredible city. We arrived the night before the cruise departed and stayed in the Pan Pacific Hotel. Note that this hotel is on the cruise pier and offers complimentary bag transfer from your room to the ship. This was extremely convenient. Post-cruise, we stayed at the Hyatt Regency Vancouver, which was fantastic. Upon entering the ship, the first thing we noticed is the smaller scale compared to the Solstice class vessels. Having recently sailed on both the Solstice and the Silhouette, the difference was immediately noticeable. However, we quickly adjusted and came to really enjoy the more manageable size of Infinity. While this ship has been updated, you quickly see signs that show its true age. The corridor lighting and teal doors are dead giveaways. The cabin itself was tidy and felt familiar except for the bathroom. Our shower had mold in the grout, some rust where the wall met the tile, and a moldy shower curtain. Note that our relatives staying in a different room did not have these issues. Nevertheless, I was pretty disappointed in the mold issue, since that is simply a sign of poor upkeep. My past experience with Celebrity has been better in this regard. I should also note that the balcony attached to our aft-facing room (8172) was gigantic. We actually laughed when we saw how large it was, wondering why the ship’s designers didn’t utilize some of that space for a bigger stateroom. Regardless, we thoroughly enjoyed that large, private space and would very much recommend these aft balcony rooms to anyone. Relative to dining, our experience in the main dining room was outstanding in all regards. The Oceanview Cafe, on the other hand, was overcrowded and not well laid-out to manage passenger flow. Finally, we did miss dining at Murano as we do on the Solstice-class ships, since that is our favorite restaurant at sea. Hopefully the next update to Infinity adds it. In summary, this cruise was another great Celebrity experience, crummy bathroom aside. Even though Infinity is aging, she has a lot to offer including a great crew and Alaskan itinerary. Read Less
2 Helpful Votes
Sail Date: July 2018
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity ... Read More
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity lived up to our expectations. Everything was first class from the silky smooth check-in, our cabin to the entertainment. The unrestricted views from cabin were excellent and enabled me to see not only porpoises but also a whale leaping on our return to Vancouver. Very little that I can actually be negative about with the exception of the food in the Oceanview Restaurant in the evening, the quality was absolutely fine however the food could have been warmer (I like my food very hot) so after the first evening we used the main restaurant every evening and the food there was amazing and piping hot, served by a very attentive waiter named Arta and his team. Special thanks to them for making us both feel very special on this special trip. The one thing I do really like is the evening entertainment in the theatre - this was very professional with a proper orchestra whose abilities and talents are of the highest quality and the whole experience was as expected. Please do not go down the route of recorded music a live band or orchestra really adds to the overall performance of both the on board team and the guest entertainers. As this was the first part of a 3 week adventure in Canada and Alaska it certainly got us off on a high and that never dropped so if you are looking for a great time amazing scenery and a real high do it and do it with Celebrity. PS I only gave a 4 star rating due to the temperature of the Oceanview food on the first night I would have made it 4.9 if I could have Read Less
1 Helpful Vote
Sail Date: June 2018
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on ... Read More
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on board the first contact witrh a cruise member of staff was about drinks packages which was rather annoying as all we wanted to do was setlle in and look around the ship. The cruise itself was great, even better as the weather was excellent. We thought Icy Straight Point was a bit of a waste of time but enjoyed the huskeys sleigh ride in Juneau. Hubbard Glacier was excellent the ship being able to get up very close to the glacier and was proably the highlight of the trip. As for the cruise Ship Celebrity Infinity compared to UK based cruise chips (e.g. P&O) we thought it was expensive and at every corner Celebrity seemed to want to take money from passengers. Food in the buffet was average but always crowded and difficult to find seats. The Restaurant for dinner was excellent with helpful staff although 3 times our group of 4 had to send the main course back. Ou cabin (6000) was right at the front (just a window) and it did get a bit choppy sometimes in the night. Entertainment in the theatre was good what we saw and some of the lectures were very good. One of the excursions we booked didn't run and was cancelled at short notice. The orgainsation/advice to passengers shore side was poor. We would consider Celebrity again but are put off by the high gratitude cost and high general costs not helped by being in dollars so wanted to compare with UK £ all the time. Read Less
1 Helpful Vote
Sail Date: June 2018
Getting on and off at beginning of our cruise was a dream...Got on board by 11am and sunbathing in rare Vancouver heat on deck (?) by 11.30am. So - life drill was a pain, it was very hot in our area and standing only, but I suppose it ... Read More
Getting on and off at beginning of our cruise was a dream...Got on board by 11am and sunbathing in rare Vancouver heat on deck (?) by 11.30am. So - life drill was a pain, it was very hot in our area and standing only, but I suppose it replicated real life possibility. Cabin 9070 in midships suffered from overhang and some obstruction from our balcony but it wasn't the end of the world. Our Cabin lad organised a kettle and tea and coffee for us, we didn't even have two ask. We were in Aqua class so had caanpies on sea days, free bottle of wine, tote bag etc, nice little extras. Had to ask for robes, they'd run out, and info to set up safe. Cabin spotless, though the balcony door was very difficult to open, something they sorted on day five of seven, and the towels had seen much better days. Needed binning. Good tv system, we had fresh fruit, toiletries and settee. Excellent. As Aqua guest we had our breakfast and dinner in the superb Blu restaurant, Wow this really made a difference. Limited numbers, fine different menu daily and service which was top class. The staff really were magnificent and so friendly. makes me wonder howI can ever go back to the crazy world of mass dining room eating. We just turned up and in we went, often to a fabulous window view. The ship was a little rough round the edges in places but nothing to affect our cruise.The lunchtimes in the cafe could get a bit manic, but then it is the same on all ships. We enjoyed the reception the captain put on for British guests, lovely touch. The weather was amazing throughout specially when we reached the Hubbard glacier. So the downsides - the constant flow on day one of people trying to sell you outrageously high priced drinks packages, one after the other, til i got sick of it. Moreso their shock when you refused. You would need to be an alcohol to get your money's worth - and remember you are off the ship three days so not drinking. We hate the US style 18 pc gratuity attached to every beer or glass of wine, soft drink they sell. Waiter pours two £10 drinks at once and you have to pay them £3,60 for just pulling them at the bar. Really. Price of being on US ship I suppose. Entertainment was hit and miss, we liked the bought in shows but felt Celebrity's own dance troop (sorry) was very ordinary. Nothing lavish, same old, same old stuff - they need an upgrade and some new costumes to match. December 63 were brilliant by the way. We organised our own excursions, which as the locals were keen to tell us, were vastly less expensive than this on the ship. Pools were fine, we got use of the Persian Garden as Aqua guests but search as we could we were unable to find the enclosed hot beds which offered views across the sea... there weren't any though they were advertised. Apparently only on bigger ships. Anyway, we really enjoyed our cruise. We really did. Read Less
Sail Date: June 2018
We wanted to explore Alaska and thought this itinerary was superior to that offered by the other companies.We were not disappointed by the itinerary and we were very fortunate with the weather which was glorious. Our ocean view cabin on ... Read More
We wanted to explore Alaska and thought this itinerary was superior to that offered by the other companies.We were not disappointed by the itinerary and we were very fortunate with the weather which was glorious. Our ocean view cabin on deck 2 was absolutely fine.We thought the food was very good.It was better than our previous cruises with NCL.We did not visit the speciality restaurants but had dinner every night in the Trellis restaurant and breakfast in the buffet. The entertainment was not as good as NCL and the bars were quiet at night. We did not book any of the excursions but at Juneau we went with Juneau tours to the glacier and on a whale watching boat which was excellent. We would travel with Celebrity again based on the service which was excellent and the food. We just thought the bars were quiet at night but maybe that related to the older passengers on board. Read Less
4 Helpful Votes
Sail Date: June 2018
We normally cruise on smaller ships, this was our second cruise on a Celebrity ship, and the first time for the friends that accompanied us. We had a smooth embarkation. However, it took a long time for our bags to reach our room – ... Read More
We normally cruise on smaller ships, this was our second cruise on a Celebrity ship, and the first time for the friends that accompanied us. We had a smooth embarkation. However, it took a long time for our bags to reach our room – late afternoon even though we arrived at 11:00am. We chose Aqua Class for this 7 day Alaska cruise while our friends went Concierge. The cabins were identical, with the main difference being access to the Blu restaurant, which we used daily, and the Spa which we did not use. Not sure it’s worth the difference in price. The ship was full and the main dining room and cafeteria were always a zoo. The food throughout the trip, whether in the speciality restaurants or the other dining areas was excellent. We only chose one shore excursion – a trip to the Mendenhall Glacier and Salmon feast. The trip to the glacier was somewhat disappointing as we could not get very close and time was extremely limited. The Salmon Feast was quite good and the food was plentiful. We would choose whale watching the next time. The highlight of the cruise was the view of the Hubbard Glacier. The weather was perfect and the Captain brought the ship within half a mile of this majestic glacier. He then rotated the ship 360 degrees several time to ensure everyone got a great view. The ship had a guest speaker/naturalist on board who gave several presentations throughout the cruise, Milos Radakovich. I’m not one to attend these types of presentations but Milos was so informative and funny we did not miss one. We also attended all three of the evening shows featuring the Celebrity singers and dancers and they were excellent The Celebrity Infinity is showing signs of age and in need of refurbishing. While everything was clean, fabric in the public areas was worn and there are signs of rust on the outside of the ship. Should we chose to cruise with Celebrity again it will be because of the crew. Everyone from Ahmat our cabin Stewart to Conrad our Bartender at Cellar Masters and the many servers who went out of their way to ensure we had a memorable cruise. Read Less
Sail Date: May 2018
This was our first cruise and unfortunately we have decided it just isn't for us. We should have maybe started with a cruise around the Mediterranean first, stopping off somewhere everyday but as we wanted to see Alaska we decided to ... Read More
This was our first cruise and unfortunately we have decided it just isn't for us. We should have maybe started with a cruise around the Mediterranean first, stopping off somewhere everyday but as we wanted to see Alaska we decided to do it this way. As we were at sea so much we felt trapped. There were abundant things to do but most of them involved spending even more money, e.g. Art and Jewellery Auctions, Botox etc. Milos gave knowledgeable and amusing talks and was the highlight of the trip. Our cabin was small and cramped, there was nowhere to store your luggage. It was kept very clean and tidy by our steward. Who was a lovely person. The food was very nice and we particularly enjoyed Le Petit Chef and The Sushi restaurants which unfortunately we had to pay extra for. We enjoyed The Silent Disco which was a laugh a minute. We only managed to catch 2 shows as 2 of the days we were off the ship on trips and there was also a meet the Brits evening which also coincided with the show times. The shore excursions were very expensive for what they were. The trip at Ice Strait Point was interesting but again for what it was, expensive. The whale watching in Juneau was amazing though, thanks to the weather as well. The Misty Fjords in Ketchikan, was very expensive and was not as expected. We travelled along way until we met the Pacific Ocean where it became very uncomfortable for me as I was very ill. It was therefore 4 hours of hell for me. The embarkation and disembarkation went like clockwork. The staff were always pleasant and courteous especially Walter and Danny. No unfortunately cruising is definitely not for us but we did meet some lovely people and saw some amazing sights. Read Less
Sail Date: May 2018
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge ... Read More
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge dining rooms, although they pushed them a lot. Dining staff worked their tails off as usual to accommodate people. Ship is easy to navigate -- it's a good size, not a 'mega ship'. Cabin 3049 (inside) was small and a bit smelly and showed wear, but was very quiet and dark, so easy to sleep. The location was very convenient, near the gangways and not far from the main atrium and show theater. The thelassotherapy mineral pool near the spa is free and a real bonus! My favorite thing to do in the late afternoon was go and relax in the this mineral pool and then the sauna in the locker room, which has a large round window that looks out on the waves. Disappointing there wasn’t a formal tea (unless you are one of the more elite passengers). They do however put out tea items in the buffet restaurant in the late afternoon. Good itinerary—mostly did our own thing. Tendered twice, which went smoothly with the use of a ticket system. Lots of Americans, Canadians and Brits on board, several Europeans. I felt there could have been more daytime activities. It seemed like they had few activities, but they were very crowded because there weren't a lot of choices. My favorite thing was the 'silent disco'. Evening shows could have been more varied -- lots of singers -- but they were all excellent entertainers. The show theatre was never packed, which was nice. Easy to get a seat. The ‘show after the show’ in the Constellation Lounge is where Celebrity really shines! Embarkation in San Diego was long — 2 hours on your feet! Everyone complained about it. Disembarkation was easy. We stored our luggage at the port in Vancouver, spent the day there and then flew home later that day. Read Less
1 Helpful Vote
Sail Date: May 2018
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only ... Read More
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only 2 days at sea. Ship: We were apprehensive that this older Infinity might be disappointing. However, we found this "Solsticized" ship to actually be nicer than the Solstice (other than the Persian Garden). Embarkation: Crazy easy; we got to SD cruise terminal at 11a, earlier than the official 11:30 "start" time. SD port terminal very efficient. Security took 5 minutes. 0 wait time to check in with Celebrity in our AquaClass section, and the other levels looked like no more than 15-20 minutes at worst. Bottom line, we were sitting on deck 12 about 20 minutes after the Uber dropped us off at the ship terminal. (Note, we were the only ship at the SD cruise port on our departure date.) Food: Very good; Blu was excellent for both food and service. We bought a package for 4 specialty dinners which were great. Qsine had their first Le Petit Chef experience (including video on your table!), so not the tapas-like menu we expected. But the video was fun and the food was the best meal of the trip, esp the 2 (!) lobster tails which were very tender and generous, and a filet on top of that. The entertainment and enrichment talks were surprisingly good (better than our Solstice cruise which was just OK). Service: Other than a few surly bartenders and one MDR server, was top notch. Excursions: Only took one (Monterey Aquarium & Carmel Mission tour) which was very good. Other stops in this itinerary were super convenient for on-your-own exploring via Uber, walking tours, local shuttles. Disembarkation: Vancouver couldn't have been better. We chose self-assist because we had an 11:20 flight and were paranoid about crowds from the ship to the airport, customs, etc. We had a 7:30 disembark meet time, walked off the ship at 7:35 and after cab/bag check/security/customs were sitting in an airport lounge at 8:30. Crazy efficient. Of course, your results may vary depending upon # of ships disembarking, time of day, etc. But I travel for work a LOT and this was smoother than most of my regular domestic experiences. Bottom line: Take this cruise if it meets your budget, calendar and personal interests!!! We are looking specifically at the Millenium-class ships for other destinations. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the ... Read More
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less
2 Helpful Votes
Sail Date: May 2018
We are long time Celebrity cruisers, and this was our worst embarkation day ever. We had received an email several days before cruising telling us that departure would be delayed for a couple of hours because of intestinal illness on the ... Read More
We are long time Celebrity cruisers, and this was our worst embarkation day ever. We had received an email several days before cruising telling us that departure would be delayed for a couple of hours because of intestinal illness on the previous cruise and they needed to sanitize the ship The delay was longer than two hours and there was chaos from the terminal to the restaurants and in between. The whole situation seemed unmanaged. Before the cabins were ready the lifeboat drill commenced, and, as typical, there were seats for maybe a third of the passengers. People crammed into the casino, photo shop, bars, etc, with no chance of seeing video screens or even the crew members in charge. A complete waste of time and patience. Our luggage wasn't delivered until after 9:00. Exhaustion and frayed nerves made unpacking a real chore.Thank goodness the next day was a sea day. Then, things began to improve. The ship was kept clean and neat, but it is showing its age. Worn paneling here, rust spots there, electric blinds removed from Constellation Lounge windows and not replaced, etc. It's due for an overhaul. The officers, Captain's Club hostess and crew were friendly, helpful and forthcoming. As good a group as we have seen. On the other hand, the Cruise Director is a schmuck. But, one out of 30 or so isn't bad. The itinerary was very enjoyable, with the Canal passage, of course,the highlight. We had stopped in Cartegena before, but it's always nice to visit the old town. Even the little aviary by the terminal is fun to walk through. The ports in Costa Rico and Guatemala are simply seaside straw markets. To see other sights require bus excursions, which we didn't take, but other passengers said they liked theirs. The California ports, Puerto Vallarta and Cabo, are famed resorts and have lots to see, do and buy near the terminals. Good stops. Colon, Panama, is awful. The only things to do are visit the locks, which we would pass through the next day, or a bus ride to Panama City. They are, however, building a new terminal and shopping area. We dined at every restaurant on the ship except the main dining room,Trellis, and Infinity gets five stars for food. This was our first booking in Aqua class. We had avoided it in the past because we aren't spa people, but our travel agent convinced us to try it. We were delighted. We still aren't spa people, but the Aqua restaurant, Blu, was more than worth the upgrade. Small, intimate dining room (comparatively) with excellent food and service. We had some friends in suites, so we dined a couple of times with them in Luminae. Again, excellent food and service. Qsine was fun and filling, and Tuscan had the best food of all. Entertainment was a mixed bag. Everything from a juggler to a flutist to a comedian, with two shows by the singers and dancers. As expected, some passengers liked each one and some didn't. Bar entertainment was pretty good. Daytime activities continue to be a weak spot for Celebrity. Other than trivia, not much in the way of organized fun. The two lecturers were both very good, but scheduling them at 9:00 in the morning or 4:00 in the afternoon leaves much to be desired. The wifi system is pathetically slow. If not for bars on shore we could not begin to keep up with our mail. .And, Celebrity has discontinued publishing the daily newspapers, which we really missed.The Guest Relations desk told us the we have news channels on the in-cabin TV's. Ever try to get news from TV news channels? Overall, the cruise was a very good one for us. The staff, itinerary and the food more than made up for any shortfalls created by the system. Read Less
6 Helpful Votes
Sail Date: April 2018
The Panama Canal has always been a bucket list item for my wife and I. When two couples, we often cruise with called to say they had booked it we were in. The itinerary included Guatemala, Costa Rica, Panama (of course) and Colombia, all ... Read More
The Panama Canal has always been a bucket list item for my wife and I. When two couples, we often cruise with called to say they had booked it we were in. The itinerary included Guatemala, Costa Rica, Panama (of course) and Colombia, all places we'd never seen so we couldn't wait. The ship sailed from San Diego, a town I've always enjoyed so we decided to go out 3 nights ahead of our sail date to get a start on relaxing. There is so much to do out there I'd definitely recommend going out early. We stayed at the Hilton in the Gaslamp District. Its close to entertainment but still only a short walk or ride to the waterfront. Something I'd never seen before are rental bikes and scooters. An app put on your phone allows you to "unlock" electric scooters or bicycles that are scattered all over the place. You're only charged for the time you use them. When you're done you just park them and end your ride. It's a lot cheaper than cabs or Uber. One little note, watch out for curbs or you'll end up with road rash and seven stitches in your head like I did...but that another story. Embarkation: The Infinity had just come out of a dry dock repair of propulsion systems and arrived in San Diego without passengers. Infinity arrived later than expected and had to do some clearances that delayed boarding. Since the boarding times were compressed, everyone had to board in a shorter time. It was pretty bad. They ran out of boarding cards at some point and people with priority boarding times did not get the smooth boarding they expected. Some folks were pretty upset about it. Frankly it didn't affect us much because part of that time I was in an ER getting stitched up from my scooter mishap and as we don't have status on Celebrity we were pretty much stuck with the masses anyhow. I do think this was more of a circumstantial situation than a problem with the processes at the San Diego terminal. The Ship: I'd read many comments about the Infinity looking worn. In some places that is an understatement. In other parts of the ship it was not visible at all. Parts of the pool deck are definitely in need of some overhaul. Restaurants, lounges and much of the inside spaces are clean and in pretty good shape. Everybody has different expectations in this regard but I can honestly say while some of the appearance of the Infinity was noticeable and a little surprising, it did not detract from our cruise experience in the least. Our Cabin: We were in 8124, a Concierge class cabin on the starboard side pretty close to mid ship. It was nice, but frankly nothing any more special than a balcony cabin on Carnival. Bed comfort is of course very subjective but my wife thought the beds were a little hard. Our steward brought a foam topper the second day and it was fine from there. Storage was plentiful even for two people who tend to over pack. There's not much more detail I can really provide. Food: The food was probably among the best we've had at sea in a long time. Ok, a cruise on Oceania a couple years ago might have been better and our first cruise on Celebrity was at least as good. I didn't have a bad meal or even a so-so meal our entire 15 nights. We bought a specialty package of 6 meals. We did 4 meals in The Tuscan Grill and 2 in QSine. All were good. QSine was an interesting experience. It ended up being way to much food, but here were so many foods that we wanted to try. We learned later that they are really good about giving smaller portions if you just ask. taste was great, presentation inventive and fun. The staff was very helpful in navigating the menu and arranging your selections. Food in the Main Dining Room was great, service was excellent. Frankly, had I known the food in the MDR would be so good I'd have bought fewer specialty meals. Service and Staff: Outstanding! Did I mention we had an outbreak of Noro on this cruise? The staff busted their butts with smiles on their faces to help do their part to keep things under control with out detracting from our cruise experience. I really can't say enough good things about the staff. Everyone was always smiling, greeting guests, often by name. We always pick a pool area bar as out daily "go to" and the guys at the Mast Bar were an absolute joy. By the second afternoon they knew our names and our drinks of choice. Entertainment and Activities: There were plenty I'm sure. Sorry, but we are pretty shallow in those regards. Pool bar, relaxing, reading and visiting with other guests is all we do. One couple we were traveling with went to daily lectures and said they were good. We did catch part of one show. It seemed much better than any of the shows we've peeked into on Carnival ships. Shore Excursions: Not a great experience all in all. Again, its pretty subjective and depends on what you are trying to accomplish. Some of it was probably our choices and our expectations. Cartegena, Colombia is probably the one city I'd like to go back to. We did a beach excursion (relaxing on a beach with drinks is our thing) but there was history and culture in Cartegena that we'd have enjoyed too. All I can say is do lots of research before booking your excursions. I wasn't too impressed with the staff at the Excursions Desk. They either didn't know or left out details about excursions like hour and a half bus rides to destinations that might have been good to know. Again, maybe some of the blame is ours. To Sum it Up; Despite the Noro outbreak and some less than fantastic excursions we had a wonderful time on the Celebrity Infinity. The staff was superb, the food great and it was an interesting itinerary. Not sure we'd repeat that trip. The Canal was fascinating but after 8 hours of locks I've probably seen all I need to. This was our friends 3rd transit. Everyone is different. Read Less
Sail Date: March 2018
+++++Value. I Love Celebrity and the Infinity is an older ship but so comfortable for us! Let's start from the beginning: March 14th: We choose to break up our trip and fly from Fort Lauderdale to Bogota, Columbia. It was a 5 ... Read More
+++++Value. I Love Celebrity and the Infinity is an older ship but so comfortable for us! Let's start from the beginning: March 14th: We choose to break up our trip and fly from Fort Lauderdale to Bogota, Columbia. It was a 5 hour flight on Avianca Airlines (an airline we haven't traveled). The flight was great, I would definately fly with them again. We booked the Marriott Bogota Airport. It was a good choice with shuttle service to and from the airport. The rooms were nice and it had a restaurant on the premesis with good food. March 15th: We book a full day tour with Bogota Travel tours. They were great and we had a fun day in Bogota! I would recommend them! March 16th: Flight to Santiago was 6 hours and we were met at the airport by our driver. We stayed at the Santiago Marriott Hotel in an Executive room with a Mountain and City View. It was beautiful ! The sunsets were some of the best I have seen. We had Lounge access and used it for our dinner that evening. It was nice enough to have the tapa's, wine , and desert. March 17th: We had a tour the next day of Santiago and had lunch in Maipo Valley. Maipo Valley was beautiful with lots to do. They had river rafting, hiking, and a great Zip line with a beautiful waterfall! That evening we did the lounge again since we had a big lunch. We all had our St Patrick day garb on and had some fun with that as well! March 18th: We were picked up at the hotel for our transfer to the ship which was in San Antonio, Chile. On the way to the ship we stopped in Casablanca Valley for wine tasting. The wine was good, but the tasting experience was expensive. I would probably leave that out the next time. My brother bought wine at the winery to take on the ship, and later we found he could have bought the same quality of wine for half of what he paid!! We should have known better when our tour guide called it a boutique winery!! The name of the winery was Casa Marin. We boarded the ship around 2pm. The process was very smooth both for my husband and I who were Concierge and our fellow travelers my bother and sister-in-law and friends were in a balcony and they boarded just about 20 minutes after us and said the process was good. Our room was nice with a slightly bigger room and balcony then our fellow travelers. I was surprised that we had a bigger room because I thought they were the same size as the balcony rooms. We met our room steward whose name was Arthur! He was wonderful! In a Concierge cabin you get a bottle of Champagne the morning after boarding and canapé's daily. I have not been fond of some of the canapé's I have had on other voyages, so I asked Arthur if he could just have them send Cheese and crackers daily. I also asked him to send a bottle of red wine in lieu of the Champagne. No problem done!!!! He was fantastic attending cheerfully to our every need! I miss my friend Arthur as I write this review! We ate the early dinner (6pm) and enjoyed all the many meals. They are so accomodating on Celebrity. My brother who has Celiac Disease has to have a gluten free diet, and the staff and chef went our of their way to prepare his meals. We went to the Ocean View several times and the food was great there as well! We did not go to any of the specility restaurants this trip!! We figured why when the food in the main dinning room was so good!! The Martini bar was lots of fun we had cocktails there on a couple of occasions and the staff was fun! We had several sea days and they went by quickly with all the activities offered. We enjoyed 2 scavenger hunts, several trivia sessions, some afternoon shows and of course a few swims in the Thelasothearpy pool! So relaxing! March 21: Our first port of call was Arica, Chile. We had a tour with South Excursions. We saw some very interesting things such as the ex customs building and St. Marks Cathedral which were both built by Eiffel. We saw beautiful panels of Geoglyphs. We visited San Miguel de Azapa Archaeological Museum to see the Mummies of the Chinchorro culture! Who knew they date back earlier (10,000 years) than the Egypian Mummies!!! The boys were fansinated with the 9 hole golf course with the greens being black sand! It was a great day and we were glad we had a private tour with just the six of us! March 23: Pisco, Peru was our next port and we were met at the Arica pier by South American Secrets for a six hour tour. We first rode a bus with several other passengers and our six person group to the port where we boarded a boat to what they called "The Peruvian Galapagos" it was fantastic with close up encounters with lots of bird species and sea otter and penguins. It lasted a couple of hours and was a blast! From there we visited the Paracas National Reserve. We had a little discrepency in the amount of money we owed the company, but it was settled pretty quickly. I would advise e-mailing until the price is settled to your satisfaction. The tour guide apologized to me for the misunderstanding and the tour was good so I would recommend them with the stipulation noted above. March 24th: Lima Peru was our next port and we again booked a private tour, this time with Monica tours. She is the bomb!!! She drove and Natalie was our tour guide. The traffic in Lima is really incredible with cars zooming in and out! You would think there were no lanes!! Fantastic tour With a fun visit to Love Park and several museums into the night with the final hour taking us to Parque De La Reserve and the Magic Water Circuit. It was a park with 13 fountains with a light, Lazar and water show that was magical!!! I would again recommend Monica Tours if you want to do a private tour! March 27th Our next stop was Manta, Ecuador. We did this port on our own. We took the shuttle to the Market and shopped. Some of us bought a Panama hat!! March 29th Full Panama Canal transit! Very interesting. We had a person on board giving us all the details of the transit. Celebrity did a good job. It was especially fun watching Holland Americas cruise ship going through the canal to our right! We met some of the passengers in Grand Cayman a few days later and we laughed about watching each other go through the locke. March 31: Grand Cayman and our only tour booked with Celebrity was a great time. We saw Dolphins and Stingray up close and swam in the Ocean. We had a lot of Sea days, but I was not bored for a second!! Would recommend this cruise !! Read Less
Sail Date: March 2018
After sailing with Royal Carribean 17 times we saw a South America itinary and chose the other side, Celebrity Infinity. We used the pre cruise hotel and transfer that was great hotel and slick smooth transfer of approx. 1 hour 30 min. ... Read More
After sailing with Royal Carribean 17 times we saw a South America itinary and chose the other side, Celebrity Infinity. We used the pre cruise hotel and transfer that was great hotel and slick smooth transfer of approx. 1 hour 30 min. On arrival there were orderly lines and clear instruction to leave luggage. A short walk to the pre boarding hall and booking in process. Plenty of seats, water and soft drinks and special signage for elite and above passengers. As with every cruise there are lines for everyone to stand in. Suite / aqua passengers think they should be before everyone, although if its a first cruise they dont know this. Elite and elite plus try to get ahead of the higher standard class but it rarely comes off. So the process takes about 30 minutes which ever line you are in. Straight to the ship after scanning your bags and smashing your bottles of wine as the passengers in front did. Right, we are on...... Our first Celebrity cruise and we get elite status as we are just short of elite plus. Chests out, cards in hand lets check the ship. We did notice instantly that the ship is dated, some rust on the outside, blue paint clearly fading and windows very dirty. We did know this was an old ship and you can tell if you are an experienced cruiser. Hand gel on we went to the Ocean view cafe as we are not always keen on the restraunts. More hand gel, as it should be and we are in. Smiling staff and great selection of food for all. Lots of choice and we walk through to the rear where there is a fantastic outdoor seating area, we spend most of out 15 days of eating time here. Live music at 2000 hrs in the evening simply a delight. Passengers fed all on and away from Sandiago Chili. We have a great cruise and the passengers were quite charming. We are world travellers and have in fact left out jobs at 46 to travel for a few years so are very experienced. We have never been on such a calm and restful cruise with such interesting passengers. Anyway I must get on with the review..... The gym is small but has a good selection of equipment. The Spa and Spa pool are very standard but clean and fresh with great staff. There is food served by the inside pool most of the day and very healthy food at that. The general pool area is clean and tide and salt water in the pools. There is a bar above with a small running track that we did manage over 50 miles on over the 15 days. There are a few good windy sunbathing areas on deck 11 around the Constellation bar that serves as the Captains Club free drink bar from 5pm to 7pm. We did not use the speciality restaurants but they all appeared very nice and were busy. Deck 9 had the ilounge, a haven for 60 - 85 year olds who could not do without the internet, but at nearly $300 for the cruise we used the free 90 min we got over the same period. A libary on deck 8 but a small selection that could do with more books. A chess set and drafts but both went missing as people took them away for use around the ship, not cricket really. Deck 5 sees all the normal shops and a special apple shop that did not sell much really, ipads earphones and speakers were about it, we did not see the point really. Casino as always there and stinking of smoke as normal. We never go through on any ship and it makes our clothes smell of smoke. Down to the photography area a special access bar and theatre, all pretty standard really but in good condition. The evening shows were very good but did not seem to be full. Lots of live music around the ship all cruise was excellent. No strictly formal evening but we did see a couple of posh gentleman in the attire. We attended the Trellis restaurant once but a bit too fussy and to be honest we were hungry when we left and went up stairs to the Ocean View cafe for some food. All in all a great cruise with great passengers. We did our own thing off the ship so did not do any Ship excursions as they were expensive. A very tired ship that was then going to dry dock for repairs to an engine and hopefully for the windows to be cleaned and some painting done. One sour note though. On leaving the ship at Fort Lauderdale there was a 4 hour wait to get through immigration for none uUSA passport holders. Disgraceful really and not a Celebrity staff member in site. We would do Celebrity again we enjoyed it but we are 2 points off diamond plus for Royal Carribean so need to get those points first. Keep travelling everyone and remember this little fact the americans told me. If you have kids and you go cruising you are going on a SKI holiday...... Spending Kids Inheritance Why not.... live life to the full... Read Less
Sail Date: March 2018
This was our second leg of a B2B. The first leg was Buenos Aires to San Antonio. My review has disappeared, however; at least I can't find it. We had no embarkation issues, since we were already on board and stayed in the same ... Read More
This was our second leg of a B2B. The first leg was Buenos Aires to San Antonio. My review has disappeared, however; at least I can't find it. We had no embarkation issues, since we were already on board and stayed in the same cabin. Getting new cards and accounts was very easy, especially since we waited an hour or two from the announced time. Concerning food, we ate all of our meals in the Ocean View cafe. They have many custom food stations, including, eggs, omelettes, stir-fry, grill for burgers, steaks, chicken and fish, pasta bar, along with the usual serve-it-yourself selections, including Asian food. The staff was very efficient at keeping the tables cleaned. We enjoyed being able to eat at the cafe and still make the 7pm show. A few strange things I noted: We changed our clocks before getting to Grand Cayman, making us an hour off from Cayman time. I wonder if anyone had any issues. The theater was too cold. People were bring sweaters to keep warm. The library books were jumbled and not separated by language. We both had to see the medical staff for colds. They were caring and took their time with us. Charges were added to the room card. My trip insurance reimbursed us with no problem. We converted our Nonrefundable Onboard Credit into cash in the casino by playing roulette. We were told that for the Canal crossing that there would be someone narrating the story as we went through, and that it could be heard in all the public areas and cabin TVs. Alas, we couldn't hear a word while on the deck. And speaking of the Canal, you would think that Celebrity and/or Royal Caribbean would have procedures for how to prepare the common areas for the passengers. Folks were standing on chairs, some physical altercations were taking place. It wasn't pretty. Disembarkation in Port Everglades was easy getting off the ship, but a real zoo getting through customs. They only had two agents working four lines. It took us over an hour to get through. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise as we were a group of 10 persons who have all travelled widely and were looking for new destinations. The Panama Canal cruise with South American ports of call ticked most of the group's boxes. The ship's ... Read More
We chose this cruise as we were a group of 10 persons who have all travelled widely and were looking for new destinations. The Panama Canal cruise with South American ports of call ticked most of the group's boxes. The ship's facilities were excellent as were the entertainment on sailing days and evening theatre. The state room cabins were excelent and were perfectly serviced by the cabin steward. The stand out service on the ship was the evening dining in the Trellis Restaurant. We were provided with a group table for 10 persons and were attended too excelently by a waiter, assistant waiter and sommellier every evening that we dined in the restuarant. The shore excursions were excellent with well trained guides in attendance. The shore excursion to Manta was not to the same standard as the other excursions. Unfortunately, what could have been a 5 star cruise and matching survey was really let down by the chaotic embarkation at San Antonio, Chile and the even more chaotic disembarkation at Port Lauderdale where most of the ship's passengers were kept in line for over 3.5 hours waiting for US Border control to allow entry. Read Less
1 Helpful Vote
Sail Date: March 2018
We just got off the Celebrity Infinity on her re-position cruise from South America to Fort Lauderdale. Considering she was limping on only one good engine, her support staff and Captain sure did an excellent job getting us from Chile to ... Read More
We just got off the Celebrity Infinity on her re-position cruise from South America to Fort Lauderdale. Considering she was limping on only one good engine, her support staff and Captain sure did an excellent job getting us from Chile to Florida, and through the Panama Canal, with as least an interruption to our schedule as they could manage. We didn't miss any ports of call as planned and the weather and seas were fantastic. While the boat is looking a bit long in the tooth, the staff, food (Tuscan gill included) and nightly shows made up for any shortcomings and all were all amazing. i would have given the cruise a perfect score except for the horrendous debarkation that most of us went through. Three hours in line for US customs in Fort Lauderdale. A total fiasco. However, if you were a US citizen you did get priority and were probably off in under two hours. We were not, and waited with most of the other people for over three hours and there were others behind us who probably waited even longer. What a way to end a glorious cruise. Read Less
1 Helpful Vote
Sail Date: March 2018
This cruise was back to back around South America and thru the Panama Canal on to Ft. Lauderdale. We went to several countries and seen everything from desert to glaciers. Amazing views and narrated thru the Panama Canal. A must try was ... Read More
This cruise was back to back around South America and thru the Panama Canal on to Ft. Lauderdale. We went to several countries and seen everything from desert to glaciers. Amazing views and narrated thru the Panama Canal. A must try was the Pisco sour. The meals on this ship were excellent, and a large selection of dishes. Anything you wanted you can ask for within reason. The shows on this particular cruise were superior. The selections of shows were from rock singers to Whitney Huston songs, to excellent dancers, singers and comedians. Especially the band, they could play anything for any one.Getting on and off the ship was very easy and convenient except for the tenders. They were a little stressed. The life activities on board were very good and fun especially the trivia. We learned a lot of information from playing. The Buffet had so much selections, one of the selection we frequented was the freshly made ice cream. Looking forward to our next cruise in two weeks. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because of the culture, wildlife, and scenery, and we were not disappointed. The ship is showing a little wear, but it didn't bother us because it was always kept spotless. The service was superb, and the food ... Read More
We chose this cruise because of the culture, wildlife, and scenery, and we were not disappointed. The ship is showing a little wear, but it didn't bother us because it was always kept spotless. The service was superb, and the food excellent, as you would expect from Celebrity. We enjoyed tie entertainment and all the Celebrity Life activities, but we were completely blown away by Mickey Live, one of the naturalists/narrators on board. He was extremely knowledge, passionate and entertaining, adding to our overall experience. The scenery was, in our opinion, more spectacular than Alaska, and we were up close and personal with Magellan penguins in Punta Tombo. We also were entertained by humpback whales, sea lions, and many albatross. Ushuaia was beautiful, and we took a tour to Tierra del Fuego Park and rode the train to "the end of the world." From Buenos Aires, a beautiful city, full of history, colorful neighborhoods, the Colon theatre, Recoleta Cemetery, wonderful restaurants, Tango dancers, etc. to Santiago, the capital of Chili, with it's beautiful architecture and city views, and the spectacular scenery and wildlife along the way, this was a cruise of a lifetime! Read Less
Sail Date: February 2018
We chose this cruise for the Rio Carnival and we were not at all disappointed. That said there were prior fears about the ship being fit for purpose, given the propulsion problems experienced on the previous cruise. We never ... Read More
We chose this cruise for the Rio Carnival and we were not at all disappointed. That said there were prior fears about the ship being fit for purpose, given the propulsion problems experienced on the previous cruise. We never encountered any such problems at all. Embarkation was fast & smooth. The ship itself is definitely tired and past its best, there is a real need for a refurb. Everywhere you look there are shortcomings eg:- canopies over aft balconies were filthy, lots of dents in cabin doors, marks on furnishings, doors hanging off in cabin etc etc. The one real embarrasment was the lack of pool towels - many had rips but there was a real mish mash of colours to make up sufficient numbers. The entertainmemt was a mixed bag. Some really good shows as well as some fairly mediocre acts. We were pleasantly surprised by the standard of the food in the MDR. In the past we have taken ultimate dining but given there is now no SS United States dining we only took out a 3 meal speciality package & frankly did not see the value in it. IMHO Celebrity really need to consider what they are trying to achieve with just Tuscan & Qsine because frankly there are not worth the money, given that some of the dishes from the SS United States are now incorporated in the MDR menus. The one real disppointment to me was the advantage that Celebrity took with the cost of Shore Excursions, particularly to the Rio Carnival. It was nothing short of DAYLIGHT ROBBERY!!! They charged passengers $599 for sitting on the concrete steps of Sector 9. I arranged for private tickets and transfers for a mere 30% of that cost. There were many who criticised Celebrity through spreading fear with cabin notices about personal safety at Rio & Buenos Aires thus forcing them to take ships tours, but to me they simply took full advantage of the situation. It really left a sour taste! The staff, by & large, were first class. Most were very obliging, had smiles on their faces and couldn't do enough for you. They certainly made up for some of the other shortcomings. In summary the 'niggles' that we encountered did not detract from the enjoyment and I would highly recommend a visit to the Rio Carnival -- albeit by not paying the exorbitant sums that Celebrity demanded! Read Less
3 Helpful Votes
Sail Date: February 2018
We picked this cruise based on the itinerary. Three days in Rio during Carnaval was a chance to enjot Rio in a more relaxing way than flying in and staying at a hotel. We liked the Infinity, we never felt crowded, even on sea days there ... Read More
We picked this cruise based on the itinerary. Three days in Rio during Carnaval was a chance to enjot Rio in a more relaxing way than flying in and staying at a hotel. We liked the Infinity, we never felt crowded, even on sea days there were places to sit and we never waited for Select Dining - just showed up and were seated in less than a minute. We only ate in the buffet when the dining room was closed. Although the breakfasts in the dining room did not change, we both found enough variety and enjoyed the leisurely style and great service there. The entertainment in the Theatre was good but I expected more South American entertainers instead of British and US shows almost every night. Although the Cruise Director gave a brief Spanish translation for the Spanish speakers, much of the show must have been difficult to understand, especially the jokes. Tendering was handled well with little delays and we had enough time in each port to get a feel for the area. We had a 5 meal dinner package and really enjoyed Qzine and Sushi on 5. We were disappointed with the Tuscan Grill. I could not see anything beyond a regular meal in the dining room despite the upcharge. We appreciated all the staff we met who were pleasant, helpful and professional. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise for the Brazilian ports, especially Rio De Janeiro and the timing with Carnival. The onboard speakers, especially Mickey Live greatly enhance the experience you are going to have ashore. We had trouble with ... Read More
We chose this cruise for the Brazilian ports, especially Rio De Janeiro and the timing with Carnival. The onboard speakers, especially Mickey Live greatly enhance the experience you are going to have ashore. We had trouble with embarkation as we were on an Enrichment Journey, land tour of Buenos Aires and flight to and from Iguazu Falls before getting on the ship on Feb. 4th. We arrived at the terminal in Buenos Aires after Celebrity and local customs staff had left for the day, about 6pm so there was much confusion as to how to handle our luggage and the check in process. The next morning we needed to take a bus back to the terminal to complete the check in process. This was after we had to handle our luggage onto the bus and onto the ship the night before. After that, things went much more smoothly as expected. We had a suite so usually ate in Luminae where the service and food were very good. The ship is showing its age in places, wood that needs refinishing, rust in spots but otherwise is being well maintained by cleaning staff. We felt very safe using the excursion from the ship to go to Carnival, with our bus dropping us very near our entrance and people directing us to our seats and back onto the bus when leaving. Our suite was very nice and roomy although we had smokers next door who was had to report as we could smell it at various times of the day and night. This was dealt with as smokers can be fined $150 for smoking in their rooms! I Made was our butler who did a fine job caring for our needs, as well as our cabin attendant who called in for minor adjustments like slow drains. We liked the entertainment, especially Jayne Curry who we've seen a few times before. The production shows are always fun even though we've seen them before. We enjoy meeting interesting people from around the world and look forward to more cruise and land adventures. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. ... Read More
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. Also the cruise director Alejandro was simply stunning and made us laugh even when we all felt like crying. Embarkation and disembarkation was smooth and the cabin was fine although showing its age in places. We were in Aqua Class and thought the Persian Garden was a waste of time and not properly regulated or managed as, in our opinion, the Turkish room was dangerously hot. The outdoor pools were lovely and kept clean all the time. We dined in Blu and the service was generally excellent but the food was sometimes too salty for our taste. We loved the experience of Quisine but found the food here too greasy for us. We loved Tuscan all round.The entertainment and activites staff ware what made this trip...Nacho, William and the tireless Alejandro are an asset as are the show singers and dancers who provided us ith an array of things to do and enjoy. Also Christina who serviced the female toilets near Blu needs to be promoted as she was simply charming, always smiling and so helpful. Our minor gripe is that as first timers we had to find our own way around the art of cruising...luggage,etc was a mystery to us and a brief talk on the first day would have helped or a leaflet. We also found some passengers to be rude and agressive at times which was a shock to us and explained why Mickey said at the end of his talks "be kind to your fellow passengers!" Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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