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9 Helpful Votes
Sail Date: May 2017
Have seen various reviews of Celebrity and decided to try it for our 50th anniversary. We are experienced cruisers (over 60 cruises on 5 different lines) and were disappointed in the concierge veranda stateroom. 1st- the closet for our ... Read More
Have seen various reviews of Celebrity and decided to try it for our 50th anniversary. We are experienced cruisers (over 60 cruises on 5 different lines) and were disappointed in the concierge veranda stateroom. 1st- the closet for our clothes is too small for all of our clothes (11 day trip), 2nd- the hanger system is enough to infuriate a person who is used to a system where one can remove hangers with ease, put clothes on them and return the hanger to the rail that holds them. One has to fight to either remove the hanger from the holder or compress the rest of the clothes already in the closet in order to replace the item back into the closet. Too those who might say we took too many clothes, remember we have been on many other ships and have not had this kind of problem. NEXT- the advertising said we would have a REFRIGERATOR in our room. In all other ships that we have been on, the refrigerator has kept our beverages cold. We complained about a warm "refrigerator". We were told by the front desk person and the engineer who came to check our box that it was not a refrigerator but a cool box a mini-bar setup. He replaced the old "cool" box with another one which did not provide any improvement. Don't the people who use the mini-bar want cold beverages? If it had not been for our cabin attendant constantly replacing a large and small ice bucket which was refilled twice a day. we would not have had any cold water or milk to drink. Otherwise, the cabin was comfortable. Eating- the hamburger stand was terrible. we were served a cold hamburger on a cold bum with a cold piece of cheese.- yuck! The dining room was average. The room service was outstanding!!!! We used room service frequently and were very pleased with the service and the food provided!! The Qsine restaurant! What a night! It was an incredibly different and fun experience. We went there on our anniversary and could not have chosen a better celebration! In conclusion - the trip was comfortable and the staff were friendly. The ship is basically bland and there is no "WOW" factor. We were surprised that we did receive an evaluation form after the trip. Our friends who the same trip last year did not receive one either. We wonder if Celebrity is not interested in the opinions of first time Celebrity cruisers. Read Less
8 Helpful Votes
Sail Date: May 2017
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last ... Read More
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last cruise. From embarkation in San Diego to returning to the ship after our last full day in Victoria BC, we encountered problems literally every other day. Most were small, but annoying and took time to resolve. Celebrity is in the service business, but seems to have made changes strictly to make more profit for them. Examples: Room towels were of lesser quality than a Holiday Inn Express. Celebrity now allows select members of the ship's crew to dine with guests in the Oceanview Cafe. No more midnight buffet's or even finally evening midnight buffet with ice sculptures. And, the chairs and tables in the Cafe really show their age and need updating. But who cares, it is where the buffet is served. Entertainment included a very mediocre juggler/magician as a main act. I could go on, but what is the point. Celebrity only cares to get you on board and then sell you everything they can. That is there focus. The even messed up two "Special Events" that we were celebrating including my 60th birthday on a day we were at sea. Why ask if you are celebrating special occasions on the cruise, and then mishandle and miss entirely, the special occasion? Yet, this is what Celebrity has become. Poor trained, poor managed staff that can only apologize for problems and put band-aids on them, rather than doing something to change the experience and make it better. Mind you there were a few shining stars who tried really hard, but this was a long and expensive cruise and the overall on board experience was not a positive one. Read Less
Sail Date: April 2017
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in ... Read More
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in CUSTOMER SERVICE!! The sea days were good but we have grown to expect more than one lecturer and some stimulating topics. We greatly enjoyed learning about emeralds from Cristian . The Cruise Director with his heavy accent and too-fast speaking should not be in that position. Conversely, Gina is a real gem and does her job with perfection. The shows were not to our taste, but we assume their clientele appreciate them. We missed the string quartet we have encountered on other ships. The ship is obviously understaffed and a cheapskate. On every other ship we have had bottled water delivered daily at no charge - here it costs as does everything else including ice cream cones Read Less
1 Helpful Vote
Sail Date: April 2017
Good price for an itinerary we always wanted to take. First the positives. 1. Room steward was outstanding. Room was always ready and he was very friendly. 2. High marks to the activities staff. Full of energy and very ... Read More
Good price for an itinerary we always wanted to take. First the positives. 1. Room steward was outstanding. Room was always ready and he was very friendly. 2. High marks to the activities staff. Full of energy and very personable. 3. The entertainment in the theater was top rate. The singers and dancers were as good as we have seen on any cruise. Now the downside. 1. The level of service in the buffet and throughout the ship was very inconsistent. Sometimes the staff did not seem to be well trained. We had many juices and smoothies at the spa cafe and they never tasted the same twice. In the buffet, one special of the day was coconut chicken and they ran out twice. The servers behind the buffet didn't know what some of the dishes were and didn't know where the condiments were. In the dining room service was extremely slow. This was due to being under staffed and not the fault of the servers. Many times we were finished with our entree by 6:20 and it was over half hour until they took our dessert order. 2. In the buffet, they had a great big sign that said gourmet food. This is just my opinion but I don't consider meat, mashed potatoes, gravy and steamed vegetables as gourmet food. Read Less
Sail Date: April 2017
Lots of good things, but we had a problem with a smoke smell in our stateroom about 5 days in a row - and it wasn't just our stateroom. It was blamed on the air conditioning. Very scary to wake up to a smoke smell . . . and ... Read More
Lots of good things, but we had a problem with a smoke smell in our stateroom about 5 days in a row - and it wasn't just our stateroom. It was blamed on the air conditioning. Very scary to wake up to a smoke smell . . . and headaches every morning. A spray was used to get the smell out of the room - that was almost worse. That chemical smell stayed in the stateroom and that was what we were breathing. The good things? The staff was great - friendly, smiles, always ready to help. The entertainment was excellent - especially enjoyed Jayne Curry and Antonio Salci. Met lots of new friends. Enjoyed meeting in the Constellation Lounge for drinks at night before dinner. Enjoyed the programs re excursions being offered. Appreciated the help in getting us off the Infinity early so we wouldn't miss our flights. Just a very nice cruise. Read Less
2 Helpful Votes
Sail Date: April 2017
Having tried several other cruise lines (Disney, Princess, Holland America, Norwegian and Royal Caribbean) we thought we'd give Celebrity a run. We had heard it was a step up in service and facilities. Sadly, we were disappointed. ... Read More
Having tried several other cruise lines (Disney, Princess, Holland America, Norwegian and Royal Caribbean) we thought we'd give Celebrity a run. We had heard it was a step up in service and facilities. Sadly, we were disappointed. Service in the dining room was, for the most part, excellent, but the food itself was uninspired, bland and repetitive. How many times can you serve green beans and carrots as the side dish? Evidently, almost every evening meal. It seems potatoes are somewhat scarce if the size of the servings is any measure - two tablespoons of mashed potatoes was hardly enough. Guests soon caught on and by the end of week one (it was a two week Panama Canal cruise) began to order double servings in order to get enough food. One night diet soda wasn't available - it was on board but not in the dining room. Why it couldn't be obtained from any of the bars and why the dining room could not restock from the storage area wasn't explained. Speaking of sodas, the soda card was more expensive than I've experienced on other cruises (so not being able to get a soda at dinner was all the more painful). One lunch we were seated and, after a time, noted that everybody around us were finishing up their meals while we had yet to even see a menu, even though we were seated at the same time. A big no-no occurred during breakfast service. A server spilled about 1/8 cup of coffee on an upholstered chair and when I alerted him he brushed the fabric with his hand. Moments later he tried to seat a guest (who was wearing white pants, no less) but I warned her of the situation. Things weren't much better at the cafeteria: repetitive food with a few minor tweaks from day to day. For some reason, guests were not allowed to self-serve and had to wait for staff. This was bothersome as many times there was no staff present and one had to wait for someone to notice. Then, again for unknown reasons, restrictions were relaxes and guests COULD self serve, only to begin the silliiness again the next day. There was speculation that the rather dull dining room foot was the result of emphasis being put on speciality restaurant menus. There should have been more activities on "at sea" days. The staff tried but there were just not enough of them. Celebrity really needed to spring for an additional staff member. So many missed opportunities to engage guests in activities. Prizes resulted in a bit of a revolt on the part of guests. In some cases prizes were lovely baseball hats and T-shirts, but mostly one gathered "prize cards" which could be redeemed at the end of the cruise. As you can imagine, the faithful game players expected their two-weeks worth of game cards to amount to something. My son had over 40. He had more than anybody else and was the only person able to afford the top prize - a towel. Some folks lined up to redeem their prizes only to walk away rather than stand around waiting when they realiized all they would get was a deck of playing cards. Pretty cheap, Celebrity, pretty cheap. There was a speaker on board whose job it was, I believe, to give guests a quick rundown on what to expect at the next port. We only attended one such presentation. We were told that at our Costa Rican stop there was no sandy beach nearby. It would require a 45 minute drive. Yet, when we arrived, there was an absolutely stunning black beach right there before us, steps away, populated by locals and cruisers alike. Someone told us there had also been dire warnings that, in Columbia, one might walk to the McDonald's but would likely not make it back alive. Wow. Pretty scary stuff. Not sure he was doing the cruise any favors by scaring the guests. Frequently, we had to go to the bartender to order our drinks. Don't know where the serviing staff were - if there were any. Showroom entertainment was sometimes outstanding and, other times, boring. The dance productions seemed second rate, with shabby costumes, poorly conceived "shows". While walking the bridge from the dock at Guatamala to the ship, my newly purchased hat blew off into the water. I asked a crew member if he could help me as we watched is slowly bobbing along. He could not have been less interested. No, he said, the water is infested with crocodiles. I asked if they possibly had a very long pole or a line with a small hook. No, he said, nothing long enough. Half an hour later, from our cabin balcony, I watched my straw hat drift conveniently under a small bridge, a mere 20 feet from the said crew member. It lingered there long enough that a simply 8 foot pole or small hook could have scooped it up. Alas, instead I had to watch it bob away over the next hour, eventually finding itself into the nearby marina and some local sailboats. Compared to other cruise lines, Celebrity was not worth the additional cost. Indeed, the food alone was a huge disappointment. The overall on board experience was somewhat dull despite the activities staffs' efforts. Just not enough of them. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise for the itinerary. It was our 1st time sailing with Celebrity. Unless you are an Elite Club member, your choices in restaurants, food, bars and level of service is extremely limited. We found the obvious class ... Read More
We chose this cruise for the itinerary. It was our 1st time sailing with Celebrity. Unless you are an Elite Club member, your choices in restaurants, food, bars and level of service is extremely limited. We found the obvious class segregation very distressing, this was a once-in-a-lifetime cruise and very expensive, but we felt like 3rd class steerage passengers. We would walk by several restaurants and a private bar every day but we weren't allowed inside. They even had a sign on one bar that said 'for members only', it had glass windows so you could see inside at what you were missing. The cruise ship was older and small so it made it easy to get around. However, being small it didn't provide very many restaurant or entertainment choices. Pros: Itinerary Enrichment speakers Clean inside Friendly staff Martini Bar Pool deck furniture Fitness Center Cons: Class segregation Limited buffet Nightly entertainment Limited restaurant choices Shore excursions Filthy outside windows Ran out of several foods early on during cruise Embarkation process No weather, sailing, or detailed maps on TV Read Less
2 Helpful Votes
Sail Date: January 2017
We chose this cruise because of the itinerary and to celebrate a birthday. The itinerary was very interesting but this was let down by the celebrity experience. Due to a gastrointestinal outbreak there was a heavy sanitisation programme ... Read More
We chose this cruise because of the itinerary and to celebrate a birthday. The itinerary was very interesting but this was let down by the celebrity experience. Due to a gastrointestinal outbreak there was a heavy sanitisation programme which lasted for all 14 days and very much detracted from what should have been a great experience. Beside having our hands sanitised at every opportunity (this became extremely tedious and seemingly didn't work as the ship again underwent another heavy sanitisation programme at the end of the cruise), we had a library with no books, games etc, no access to daily papers (we had to queue for them at guest services) and perhaps the most irritating of all was not being able to serve our own food in the Oceanview. There were pools of sanitation liquid all over the place. This outbreak also affected embarkation which was late and totally chaotic. In the dining room the wine service left a lot to be desired with my wine being poured into another persons glass (who was part of another couple) not just on one occasion but two and at different tables. A very basic error which could easily be avoided by talking to the guest before pouring. Simple. This was coupled with problems concerning our dining table seating arrangements which took 3 days to sort out and other general administrative issues, too numerous to mention. This all, unfortunately, overshadowed what should have been a far better experience. Sorry Celebrity you got this one very wrong. Infinity should not have sailed. Back to HAL for me. Read Less
4 Helpful Votes
Sail Date: January 2017
This particular itinerary was very interesting and the staff was top notch as our previous experiences on Celebrity. We enjoy meeting people and participating in the ships events, but the level of maintenance is not equivalent to other ... Read More
This particular itinerary was very interesting and the staff was top notch as our previous experiences on Celebrity. We enjoy meeting people and participating in the ships events, but the level of maintenance is not equivalent to other cruise ships. We generally like the Celebrity experience, but we will not cruise on the Infinity ship again, or any ship in the older Millennium class. We felt that the ship's condition was suitable for a discounted cruise, not a Celebrity full price cruise. The ships exterior paint job was sloppy, paint specs on deck floors and railings. Some outside deck floor drains were clogged from previous paint jobs. In the "upscale" Constellation lounge, paint was visible on the outside glass panels and the outside artificial grass which was flapping in the wind. In the Oceanview Cafe, exterior paint was overrun on the edge of glass walls glass sealant. There was some type of exterior awning above the glass walls in the Oceanview Cafe which was torn and dirty. Some of the ships interior walls and doors were showing substantial wear and tear. The ships daily schedule of activities seemed to be include way too many jewelry sales, art auctions, health seminars and wrist watch sales events. Entertainment was mediocre and cruise ship caliber style entertainment. Nothing memorable. We had opted for Select Dining, but we were unable to eat in the main dining room. It was strange that when we called to make a daily seat request, we were told that we could dine only at 5:45 which was way too early. We talked with other passengers with Select Dining that they were also only offered 5:45. That was very odd. On other Celebrity cruises, we enjoyed the Select Dining and were able to arrive for dinner at a time that was convenient with our daily schedule. We understood that 1/3 of the ship's employees were ending their employer contracts on this sailing, so it is possible that the employee turn over had impacted the level of service. This was the most expensive cruise that we have ever purchased, yet we experienced the lowest level of services and ship maintenance. I would not recommend friends or family to this particular ship, as it did not leave a positive impression with anyone we met on board. Two stars are given for the nice staff and cruise unique itinerary, but the ship's condition was lacking. Read Less
6 Helpful Votes
Sail Date: January 2017
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ... Read More
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise. Read Less
3 Helpful Votes
Sail Date: December 2016
We wanted to do the Christmas cruise around Cape Horn as we had previously been to South America and loved it. This was our eighth cruise with Celebrity, but our first disappointing one. The service was just not up to standard and we felt ... Read More
We wanted to do the Christmas cruise around Cape Horn as we had previously been to South America and loved it. This was our eighth cruise with Celebrity, but our first disappointing one. The service was just not up to standard and we felt that they wanted us off the ship as three days before leaving the ship they started clearing items out the cabins. The shore excursions were very disorganized. It was the first time that we had to stand in long queues waiting to disembark. Although we had excursions planned through the ship we stood in queues for up to an hour. The shops never had much stock. The excuse was that everything was sold on the first leg of the cruise though the Panama and that stock never arrived in time. (Bad planning). I'm afraid that the Infinity is not ship that it used to be. This was also the first Celebrity cruise where the captain and his staff were not introduced to the ship. Read Less
7 Helpful Votes
Sail Date: December 2016
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other ... Read More
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other Celebrity vessels, but the Infinity proved a comparative disappointment. To begin with, there were necessarily nine days at sea. Many travelers filled the time with daily bingo and trivia contests, sun bathing, and the casino. The Infinity's library is easily the poorest I have encountered on more than a dozen cruises with several major cruise lines. On the fifth deck concessionaires worked over time to sell customers 'pre-owned' Rolexes and expensive perfumes. On the positive side, Infinity did have some excellent lectures on the Panama Canal and aspects of the history and culture of South America. And, its physical fitness center had top-quality equipment for those seeking to shed pounds gained elsewhere on the ship. As others have noted, Infinity zealously promotes its premium restaurants ($25 per person at lunch and $45 per person in the evening), and expensive drink packages. In fact, during the early days of the cruise one we were besieged by crew members doing extra duty, promoting the specialty restaurants. In the old days one could look forward to quality evening dinners. As Infinity seeks to promote its premium restaurants, and boost customer revenue, the quality of food in the main dining room appears to have suffered. One evening menu even included Pork and Beans among the entrees. Infinity needs to give more attention to maintaining the ship and and less to promoting specialty restaurants and add-ons. From the Oceanview Buffet, and from our eighth-floor room, we could look out and see any number of rusting surfaces. We will not return to Infinity. Read Less
3 Helpful Votes
Sail Date: December 2016
For an on-time ferry that gets one from Florida through the Panama Canal and on to the Western South American coast and around the Horn, this was a good fair priced choice. Most happy-go-luckys would like it. The Capitan (and local ... Read More
For an on-time ferry that gets one from Florida through the Panama Canal and on to the Western South American coast and around the Horn, this was a good fair priced choice. Most happy-go-luckys would like it. The Capitan (and local Pilots) drove the boat well. The working staff (below Management Level) were dedicated-excellent!! The boat ("Ship" implies more than physical grandeur) was clean and attention was given to sanitation although there was a Norovirus situation seemingly well handled. The food and service was excellent. But, this cruise was advertised as such, not a ferry passage. Ironically, most of its problems can be traced to poor management, greed for profit (the Beverage rates are Usury) and excessive entertainment offerings vs attention to service. (Hint to RCCL-CCL corporate: reread prior sentence!). My issues were the multitude of mis-management issues, beginning from the initial Cruise Booking through On-board travels. From booking to travel docs we were fed piecemeal "reams" of accounting gibberish...as an MBA-Finance grad and prior Travel Agency Owner, I was dismayed, aggravated and offended by the bush league administrative display from RCCL-CCL. Having sent many travel agency clients on cruises and being an extensive world cruiser on multiple cruise lines over a wide range of scales, I was very disappointed in this 30-day CCL experience versus its marketing smoke-and-mirrors. Traveling on back-to-back cruises made the above worse. The information disjoint between the two 15 day cruises, on paper, in process and in actuality was pathetic. Worse, totally unnecessary. On-board, multiple matters/events/issues arose. Such was obviously rampant as evidenced by consistent lines at the "Guest Relations" windows (and Note the 70's Cruise Review Ratings!!). Most of these issues were not necessary. Simple better executive management from both RCCL and CCL Corporate AND the use of each manager's own brains, if given corporate permission to use them, would have eliminated my "issues". Most clear was that RCCL and CCL Corporate has a "do-not escalate to successive upward management "policy". Two pitiful themes were repeated: A) Guest ask for assistance. Management tells Guest "To Go Doing Something" (most common) or, B) Guest ask for assistance. Management PROMISES Guest they will do XYZ....and nothing is done-happens! Worse was the clear rote answers each event-source received unless told to go do something myself. "I type it up in a message and it will be handled"...Guest Relations. And "I guarantee this will be handled and there will be no further issues"...Captain's Club Hostess! Lies. Nada. Next. (PS, sending a complimentary bottle of wine after the fact does not get CCL any grace...I refuse to be bought for silence...I want it to be as good as it advertises.) Another repeated aggravation was the consistent lack of common sense in Daily News communication and specific instruction sheets as pertinent to Guest. For example, no options were given for obvious time-conflict situations. Worse, was the insulting printing of "The History of Celebrity Cruise"; TOUTING the great business philosophy of the wonderful founding Greek family while directly and repeatedlyviolating their said principles in the above Guest Relations matters. As one man in line at Guest Relations behind me noted, "CCL must have one H.... of a Madison Avenue PR Firm". I'm still waiting on the to-be rescheduled meeting with the Second Officer who promised to do so, about the archaic on-board ship-location-route system. And, I could expound on the terrible Celebrity Theater slide presentation system which I actually demonstrated could easy be much improved in usage without spending a dime, much less, a million dollars according to the On-Board Guru...Ask Jez about our demonstration and blame the almighty "MickeyLive" for much of this fiasco. To wit: I know for a fact that terrible slide-appearances cost CCL thousands of dollars in lost onshore excursion and future sales business!. My next move will be to cancel my Celebrity Captain's Club account...it won't be needed again. Read Less
Sail Date: November 2016
Celebrity should stick to longer routes as these short, fun Bahamas cruises do not seem to be their specialty. I have been on this same ship (same exact Sky Suite) for a 7-night Alaska cruise so I can easily describe the difference. ... Read More
Celebrity should stick to longer routes as these short, fun Bahamas cruises do not seem to be their specialty. I have been on this same ship (same exact Sky Suite) for a 7-night Alaska cruise so I can easily describe the difference. The staff seemed as if they had to be there to fill the 3-night revenue stream, not because they wanted to make for a fun vacation. The bartenders, while speedy enough barely smiled and said thank you, the concierge was okay as he was probably bored since there is little to do, we saw our butler once, the food was okay as lunch (in Luminae) was the same everyday, and overall just not much to do on this small ship for three days. To top it off the room wasn't all that clean as they turn the ship around very fast same day. Unfortunately for us, we never got to either Nassau or Coco Cay due to winds, so instead they took us to the disgusting area of Freeport, Bahamas. While I did not reduce my rating due to them having to circumvent our original stops (as I understand safety comes first), the cruise line did nothing to make up for the lack of stops since we stayed on the ship for three days straight. Dis-embarkation was a nightmare! I am not sure if the cruise line can do anything about that so again, I did not reduce my rating, however it was not worth the wait for a 3 night trip. Overall, I do not recommend Celebrity for a short trip, however I do for a longer trip. Read Less
7 Helpful Votes
Sail Date: September 2016
Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority ... Read More
Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority boarding only applied to the initial sign-up and receipt of Sea Pass. We were then directed to join all the other passengers waiting and given group number 19. When called, we wound through the terminal, waited to have our pictures taken and continued winding through the terminal. This is not priority boarding! Upon reaching our stateroom we observed the broken down hide-a-bed and the absence of promised "extras" to be provided Concierge passengers. The "dedicated" concierge was not available at his desk at the specified times. Concierge passengers were to have Priority Reservations in the main and specialty dining rooms. When I requested a reservation in the main dining room for 6:15 or 6:30, I was told the period from 6-8 was "blocked out" as so many passengers desired eating then! At the Tuscan Grill I made a reservation and requested a specific table. Again I was told they could not guarantee a specific table but to come early (before they opened) and stand in line to be first and then I could get the table i wished. This is Priority Reservations? As a result, my wife and I could see no advantage to having booked "Concierge Class". The food aboard was totally unremarkable. In the Main dining room, if you wanted a steak you could pas an additional $25! Really! Same in the Tuscan Grill. After paying a cover charge of $40 per person, New York Strip or Lobster was an additional $25 to $35. Wow! Rendezvous Lounge on previous cruises was a pleasant place to have a cocktail before dinner and listen to dance music or dance. This cruise there was "Trivia Quiz" each day before dinner. Cruise passengers were not dressed for dinner having just come aboard from shore or from on-board activities. Service in the Rendezvous Lounge was so poor that it was almost necessary to stand in line at the bar and get your own drinks. Also, "nibbles" were not provided as before. Entertainment was significantly below what we had come to expect on INFINITY. The was no Piano Bar anywhere at any time. Music other in the main theatre was totally lacking. Almost everyone we talked to expressed the same disappointment in the ship and felt that Celebrity had instituted too many coast saving actions. My wife and I had planned to cruise with INFINITY on a South American cruise in December of 2017. We will cancel that cruise and we will not cruise on INFINITY again and the jury s still out on Celebrity. Read Less
11 Helpful Votes
Sail Date: September 2016
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
9 Helpful Votes
Sail Date: September 2016
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were ... Read More
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were some worn items which needed attention. Embarkation (going onboard): THE RECEPTION: GREAT: Everyone was welcomed onboard with a Mimosa which was a nice touch. NOT SO GREAT: The deck on which embarkation was taking place was small and congested. Nobody seemed to know where to go after we were given the mimosa and none of the staff directed or intentionally welcomed too many people. The Staff: GREAT: MOST of the staff were friendly and pleasant. Our cabin attendant and 2 dining room servers were WONDERFUL. (very low key and quiet but great servers) NOT SO GREAT: More than a few staff were low key and didn't make eye contact unless they were trying to sell a drink package. The Ship: GREAT: Very clean and well-maintained. The lounges and sitting area are beautiful, comfortable and tastefully decorated. The outside deks are clean and beautiful. NOT SO GREAT: There some areas which needed a bit more attention. The elevator panels (inside and outside) were a bit scrached up and the plastic on the buttons of a couple of the elevators were broken. The Cabin (#7180) - Balcony: GREAT: Beautiful decor with lots of drawers, big closet and lots of hangers and space. The bathroom is beautiful with lots of counter space. The shower was roomy with a clothes line on the top of the shower entrance. The fixtures are shiny and new with great water pressure (surprising!) The balcony was great. The furniture was good quality and sturdy which made being on the deck very enjoyable. If you can, a cabin with a balcony is a must :) The bed and pillows were comfortable. NOT SO GREAT: The cabin was a bit tight and small. Dining: GREAT: The Trellis (main dining room) was nicely decorated. NOT SO GREAT: The tables were a bit close together. We were at a 6 person table and some parts were really close to the next table and the servers had to squeeze. We also noticed that some of the 2 people tables were REALLY close together so they might as well be sitting together! THE BIG DISAPPOINTMENT: We booked this cruise to celebrate our 25th wedding anniversary. We had told our travel agent and she made certain that it was passed on to Celebrity. Well, the cruise line FORGOT and we spent the week with NO celebration at dinner. When we approached guest relations to tell them, they hardly paid us any attention and blamed it on our travel agent for not telling them. We just told our agent and she spoke to Celebrity. They offered us $50 ship board credit for our NEXT cruise with them and this offer expires IN ONE YEAR. I'm sorry, but we don't have money to take another cruise for a while! We scrimped and saved to go on this cruise for our 25th anniversary. And what's the point if we have to go to them and say, "hey, where's our 25th anniversary celebration?" Read Less
1 Helpful Vote
Sail Date: September 2016
The infinity nice ship but not for DIsabled. I use a small travel scooter and am unable to walk. The ship was very difficult to manoeuvre as the metal brackets on the floor were all high resulting in my scooter getting hung up many times ... Read More
The infinity nice ship but not for DIsabled. I use a small travel scooter and am unable to walk. The ship was very difficult to manoeuvre as the metal brackets on the floor were all high resulting in my scooter getting hung up many times and having to find someone to assist me. Only top floors had automatic doors so had to find assistance to go out all other doors and then you were stuck outside until someone came along. ALL public washrooms had no auto doors resulting in haven't to find someone to let me in and out. Phones for problems in hallways too high to be reached by wheelchair bound. Accessible Stateroom was excellent and found out after a fall there was an alarm pull no one had informed me of. When I fell I was left on the floor with no assistance till management arrived. The nurse that attended me told me I would have to get off ship as I was injured and travelling alone, subject to the doctor. Thankfully dr disagreed but still frightening me unnecessarily. I was confined to my room as I had the flu resulting in loosing two days of cruise.my food was brought in but no call checking on me whatsoever If you have a mobility disability do not take this ship as it will be a frustrating experience. It's time for celebrity to fix these issues or inform disabled people Read Less
3 Helpful Votes
Sail Date: September 2016
This was our first cruise with celebrity and will be our last! The whole experience was disappointing. We have cruised with many cruise company's and this was by far the worst. The food was not enjoyable at all. The buffet was lacking ... Read More
This was our first cruise with celebrity and will be our last! The whole experience was disappointing. We have cruised with many cruise company's and this was by far the worst. The food was not enjoyable at all. The buffet was lacking anything that looked or tasted good! The main restaurant served tasteless food with practically raw veg! Food choice for young children was none existent. The service was good and the staff friendly but we did have to ask for more wine or drinks, they were never around when your glass was empty and I'm not a big drinker! This is unusual on a cruise ship. The shows were not very good and often we would leave early. Our cabin was small and dingy even though we had an ocean view, the worst we've ever stayed in. The trips were so disorganised nobody knew where they were going and passengers had to ask continuously, nobody seemed to know what they were doing!! Bearing in mind some of these were elderly passengers who were totally confused. We took our almost 4 year old grandson with us, I must say the kids club was totally fantastic! He loved it and looked forward to going back every time, he always came away with something he'd made and he loved the young women who took care of him. They were very professional and obviously love what they do. We knew he was in safe hands always. We gave our grandson the choice of going, especially days at sea when we weren't on any trips and he would soon get bored, he was always very keen and rushed in barely giving us a second glance!! Unfortunately there was no thought put into children's food options, there were none! Read Less
7 Helpful Votes
Sail Date: September 2016
Wanted to see Alaska ,Hubbard glacier and inside passage.The boat was 'tired' in need of a refit and painting,everything including a cappuccino was an extra,unless you took out a drinks package a bottle of beer could cost as much ... Read More
Wanted to see Alaska ,Hubbard glacier and inside passage.The boat was 'tired' in need of a refit and painting,everything including a cappuccino was an extra,unless you took out a drinks package a bottle of beer could cost as much as $11!!.On free wifi only a package for $249 for week! The buffet ocean view was like a permanent bun fight and food often lukewarm.If you chose to eat other than your elected restaurant the cost of meal extra with no allowance offset.Disembarkation at two of three stopoffs was a disaster sent to wrong decks and told to wait standing for twenty minutes hot and uncomfortable.The shows were good but too loud,a lot of people complained only to be told that the sound could not be adjusted!? a holiday maker who was a sound engineer told them that was untrue did not go down well!!! Staff in the restaurants were generally good but the odd one was offhand and aggressive in particular two women from Ukraine who clearly thought they were too good to be dealing with mere mortals. The ocean lecturer called Chelsea was superb and drew the biggest audiences. The cruise entertainer was loud overconfident and would have been more at home in a holiday camp like Butlins or Disneyworld his banter so banal.Question whether he can ever pass a mirror or shined surface so VAIN. Overall overpriced and although sold as premier more downmarket cruise ship. Read Less
5 Helpful Votes
Sail Date: September 2016
we picked a cruise because its the only realistic way of seeing alaska. many of the people we met felt the same and also were new to cruising. please note that these are my own personal opinions and on celebrities questionaire i have ... Read More
we picked a cruise because its the only realistic way of seeing alaska. many of the people we met felt the same and also were new to cruising. please note that these are my own personal opinions and on celebrities questionaire i have invited their comments. the good points? the only way to see alaska, the sceenery was incredible, the excursions were generally good (see below), the waiter and cabin staff were fantastic. however the bad points? despite the substantial price you pay you are then asked to pay for items like wifi (i cant remember i had to pay for wifi even in a cheap motel), bingo, a tour of some parts of the ship, different flavours of ice cream, a higher standard of food, certain types of coffee..... i personally found a constant attempt to squeeze more money out of me annoying. there were never enough tables available for the buffet...so a 10 minute hunt for an empty table was common. i personally found their crowd management skills poor...resulting in us missing half an excursion....and despite their appologies having to fight for some refund... and only getting back 25%.....and that was a fight. at times it felt like we were on a "time share" cruise.....no...i dont want to be invited constantly to art auctions! i talked to many elderly passengers who said that the cruise was not user friendly enough for them....some found the experience hard work i think you get the picture. again please note these are my own personal observations and opinions my first and certainly my last cruise Read Less
5 Helpful Votes
Sail Date: August 2016
Our group of 4 couples had been a Carnival Cruise from New York to Halifax and had a great time. We decided to try another cruise to Alaska, leaving from Vancouver. The problems began before we even got the ship. 1) A week before ... Read More
Our group of 4 couples had been a Carnival Cruise from New York to Halifax and had a great time. We decided to try another cruise to Alaska, leaving from Vancouver. The problems began before we even got the ship. 1) A week before departure we got an email about a discount for dining at one of the 'upsacale' restaurants on the first night. I called the phone number for the Celebrity office and was told that they could not accommodate a group of 8. When we boarded I went to the restaurant and was told there was no problem in seating our group. In fact, the restaurant was half empty the first night. The people who work in the Celebrity office have no clue what is goes on aboard the ship. 2) When the cruise was booked, the person who did the booking was told we wanted 4 cabins next to each where we could take down the balcony walls, as we had done on the Carnival Cruise. They would make it happen we were told. When we checked in there were two permanent walls between the four cabins. In fact, even though some walls could easily be removed we were told on board that this ship has a policy to not remove the doors. Again, the people at the Celebrity office have no clue what goes on aboard the ship. 3) We had three stops, and had purchased excursions for all three stops from Celebrity. Two of the three excursions were cancelled 'due to weather.' The frustrating part is the Celebrity Cruise excursions were cancelled while the independent excursions were not. One of our excursions involved a float plane to the glaciers. Our trip was cancelled. The float plane company right next to the ship never stopped flying that day. In talking to locals we were told that this weather was typical for August. Knowing that, Celebrity should have expected the weather and had plan B prepared. We went to Alaska to see the Glaciers, and due to the cancelled excursions we missed out on that. It was very disappointing and no one on Celebrity seemed to care. 4) This was the fourth cruise for my wife and myself, and the food in the main dining room was the least satisfying of all four cruises. It was totally 'average.' We had one experience which was very telling. The highlight, for me, was french onion soup one night. I was really enjoying it. Until I started chocking. Within 15 second there were two passengers, both doctors, who were there to help me. One administered the Heimlich to me. I had been chocking on a bay leaf which was stuck to the bottom of french bread in the soup. It was a very uncomfortable situation for me, as one can imagine. A little the head chef came by as he was making rounds. We did not ask to see him due to the incident, but since he was there I shared my experience. His reaction, almost word of word was, "Thanks for the feedback - I will tell my staff" Not, how are you, Are you OK? He really didn't care. There seems to be a common theme developing. Not everything was bad. The cabin Stewards were great! The bartenders were great! The servers in the dining rooms were very good. However, given our experience, I don't see either us or our group ever going on a Celebrity Cruise again, as our experience was very disappointing. Read Less
14 Helpful Votes
Sail Date: August 2016
We chose to leave out of Vancouver for family reasons. We were visiting there. I had been told by a Celebrity Cruise reservation person that a family suite would be a good choice. for our family of 4 That it had 2 bedrooms and a ... Read More
We chose to leave out of Vancouver for family reasons. We were visiting there. I had been told by a Celebrity Cruise reservation person that a family suite would be a good choice. for our family of 4 That it had 2 bedrooms and a living area and the veranda. The problem was that he neglected to tell me was that the family area was the other bedroom! I should have asked for a Your tube tour) As i did with Princess- and that was accurate. Additionally, the sofa that made into a bed had a defective mattress that even the hospitality staff on board said was defective unusable. My son spent one horrible night there before I could get someone to come and see it. They subsequently moved one family member to a vacant inside room best described as a coffin, It was horrible and very very far from our family cabin. The ship is very dated, old facilities, the charge for specialty dining was outrageous for a family of 4. Our so called "family suite" was not only too small for 3 adults and one teenager but had unusable space in the veranda. Some of the staff tried very hard to work with us but the bottom line is that this was the worst cruise out of 7 we have taken - first (and last) with this line,\. The partition between the "bedroom beds" and the so called "living room" blocked all of the view of the outside. The outrageous Beverage charge was ridiculous- better to have a limited charge where one would know how much they had and how much had been spent. Staff at the coffee expresso were very rude and unhelpful I really feel that we should l get our money back as this was the worst cruise that we have taken and completely ruined our once a year family time in Vancouver. (We leave in California). This was supposed to be a very special time for us - instead we remember that it and Celebrity was horrible. Dining was good in dining areas- a nightmare in the cafeteria area - one could not even find a seat at busy times. Read Less
16 Helpful Votes
Sail Date: July 2016
Chose this Alaska Inside Passage Hubbard Glacier cruise for itinerary and inside passage cruising. The cruise started out ok from Vancouver Port which is actually very efficient. People where friendly and helpful. Once cruising we where ... Read More
Chose this Alaska Inside Passage Hubbard Glacier cruise for itinerary and inside passage cruising. The cruise started out ok from Vancouver Port which is actually very efficient. People where friendly and helpful. Once cruising we where amazed by the scenery. Once on our way the cruise started out great but things began to sink. Alaska is an Amazing place to cruise to but not with Celebrity. The Infinity ship supposedly updated was spruced up a bit but still needing some touch ups especially rails, flooring, and steps in common areas. The ship is designed solely for the cruise industry profits. You have to walk thru typical shops selling the same old stuff, photo shop and casino to get anywhere once you leave the free low budget shows. High pressure sales to upgrade drink packages and spa treatments on the first day was invasive. Which we found are not worth the cost. Food started out good for the first 2 days then became somewhat inedible. Typical for Celebrity Cruises ( cruised celebrity 10+ times over the past 5 years ). Unattended kids running and screaming everywhere. Even in there " what they call upscale restaurants " had unruly kids screaming, running around, and yelling. There try at family friendly cruising will be there downfall. Especially when they added a huge kids playroom in the crows nest destroying what once was a peaceful and scenic part of the ship. The casino was old and worn. The machines where old, tight and damaged. We ended up saving our budgeted 5000.00 dollars ( our typical casino spending ) due to this outdated casino. As far as calling this cruise " Inside Passage " it was not. We returned through the inside passage at night making it impossible to see anything. Very disappointed with this bait and switch tactic and false advertising. We would not recommend sailing with Celebrity's older outdated ships. The rooms are plain and boring. Even there so called suites have odd layouts with beds having no view and balcony's with no privacy what so ever. What once was a great cruise line is no more. We will stick to our favorite cruise line Holland America which we have sailed with all over the world and there incredible service, ships, crew, and amazing offers. Free cruises, large luxury suites, casino cash, free drinks and great food is what they offer if your a loyal cruiser with them. At age 55 and cruising all over the world on major cruise lines for the past 30 years cruise critic is a great way to research the latest tips and recommendations for cruising. Thanks to all who have written reviews. Keep up the good work. Read Less
8 Helpful Votes
Sail Date: June 2016
An extremely disappointing time on Celebrity Infinity, no comparison to our cruise on the Eclipse last year. Alaska was great, but the experience on the ship really ruined our holiday. Service was terrible. Food was sent back so many ... Read More
An extremely disappointing time on Celebrity Infinity, no comparison to our cruise on the Eclipse last year. Alaska was great, but the experience on the ship really ruined our holiday. Service was terrible. Food was sent back so many times because it was cold. Many a time no plates in the buffet restuarant, sometimes having to wait 15 minutes for clean crockery. Also very often no clean cups in the buffet restuarant for coffee and tea etc. Staff just didnt seem to care. Extremely hard sell on the speciality restuarants to the extent that you really want to tell the guys to leave you alone. Drinks are definately watered down and no go lucky happy chaps serving them either. Service in the Trellis Restuarant terrible, in fact one evening we waited 25 minutes to be asked what we wanted to drink. We had a drinks package, but on the last evening the ship actually run out of beer and red wine that we were permitted. Not acceptable. Lots of people were asking for tip money back, which in hindsight I wish we had. Celebrity have got rid of Formal night - BIG MISTAKE. People were actually allowed in the dining room in track suits. The entertainment is very poor, especially in the day, really nothing going on. No ice sculptures in dining rooms, no sailaway, no flinging the serviettes around on the last night, apparently this is seen as a health and safety aspect, in case they put someones eye out. I could go on and on, but these really are the main points. We will not be sailing with Celebrity again. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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