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Sail Date: July 2018
This was my first ever cruise and everything good I heard about cruising was surpassed and everything bad I heard about cruising was never going to happen on the celebrity infinity. We chose aqua class, prepaid drinks and gratuities. But ... Read More
This was my first ever cruise and everything good I heard about cruising was surpassed and everything bad I heard about cruising was never going to happen on the celebrity infinity. We chose aqua class, prepaid drinks and gratuities. But the staff were so good so friendly and so knowledgable we chose to tip generously where we thought it appropriate which to be fair was most of the time. Boarding was quick easy hassle free. Our state room and staff looking after it/us were fantastic. Adam was a real star. The restaurant Blu was everything it says in the marketing blurb and more. The quality of the food service ambiance and wine was five star plus. Our waiters and sommelier were attentive professional and welcoming. So much so we ate dinner there most evenings. Lunch (when we had it) in the ocean cafe was an experience, it’s worth walking around just looking at the variety quality and presentation of the food. But if you choose to eat it’s very good too. The most impressive thing for me was that the senior management team were visible active and approachable during every meal time. Lazy afternoons and late evenings in the many different bars was just superb and indulging in quality wine before or after the west end / broadway quality shows made the whole experience magical. My first cruise experience was better than I ever could have expected and celebrity have secured me as a loyal customer for future cruises, not because of a gimmicky loyalty program, but because they got it perfect from the moment we booked until the day we arrived home. Read Less
3 Helpful Votes
Sail Date: July 2018
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but ... Read More
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but not fancy). We chose to get an Aqua-Class stateroom and were definitely glad we did, if only because of how much of the embarkation line we got to skip! The room was nice, the balcony was nice. We did have a bit of noise from the very loud walkers/runners/jumpers upstairs, but it wasn't enough to ruin anything (we were on deck 9, port side, towards the front). We could tell the ship was older, mostly from the decor, but it was well-maintained. The worst sign of age was some looseness and bounciness in the floor of our bathroom. The buffet was fun sometimes, but always very, very crowded and the food was really hit-or-miss. Finding a table wasn't the easiest, either. We eventually opted for lunch in the main dining room, even though it meant standing in line for at least 10 minutes (sadly, not really longer than for some of the buffet sections). Aqua-Class was also great because of the dedicated dining room, Blu, for breakfast and dinner. We never had to wait more than 5 minutes for a table, and they always asked for our preference in window-or-not. All the staff was wonderful; all smiles and friendliness and efficiency. We were especially fond of our sommelier, Fernando, who just seemed to really know his stuff and love his job. We do not have children, and were slightly surprised at the number of children on board (based on web comments and our friends' experiences), but maybe that was because it was July. The adults-only heated pool in the solarium was our favorite place to hang out. We also found the Silent Disco fun and funny. And our only on-ship sightings of humpbacks and dolphins were from the ports in the Constellation Lounge. We did a Macallan whiskey tasting with Conrad, which was excellent (we always learn new things at tastings). The live entertainment was fabulous; we especially loved the Lighthouse Duo, and the aerialists who performed with the singers and dancers on-stage. We only used the gym once, but that not for any reason besides not feeling like working out; we were able to get treadmills without a wait. We did shore excursions at all three ports; all nature-related, and we did see some wildlife (although not bears! No luck at all!!). The only upsetting part was that somehow they missed giving us our excursion tickets in our welcome package in our room. Therefore, we weren't aware that we needed tickets, and thought things would just be managed all through our roomkeys (like Disney). So, we waited until we had been in port for a little while, then wandered downstairs, only to overhear someone say that, "They're checking in excursions in the theatre." We went there, and the door attendant asks about tickets. Well, that was a panic moment. I ran back to our room to get our receipts, while my husband ran to the Excursions Desk. Happily, they were able to immediately "reprint" them (their words), and we made it to our first excursion on time, but frazzled. The tours themselves were well-organized with pleasant and knowledgeable guides, easy transportation and no feeling of being rushed on our return. We would travel with Celebrity again. We might like to try one of the new ships they advertised. I think we're now too spoiled to go below Aqua Class, though. We also bought the Premium Drink package, which was totally worth it (for us; we kept track to make sure). Made it most relaxing to just order a drink (or a smoothie, or a coffee) any time wanted without worrying about what the bill would be at the end. Disembarkation took just about an hour and was very organized and not confusing, so not bad at all. We stayed on in Vancouver for four days when we returned, but not through the cruiseline. A great trip! Read Less
3 Helpful Votes
Sail Date: July 2018
Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was ... Read More
Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was a bit concerned about many reviews saying this ship was old and worn out. The moment we stepped on board I got that 'Celebrity' feeling with the complimentary champagne and warm, friednly staff. This was our 3rd Celebrity cruise (previously only ever cruised to the Caribbean). The ship was so easy to navigate and while yes, it was starting to show wear in a few places, overall it was well kept. There was almost always someone polishing the handrails! The top deck was amazing and we loved sitting on the lounge chairs at the front of the ship watching the scenery go by. The warm blankets provided were a nice touch for the windier days. The food was fantastic and our waiter in the MDR made us feel like royalty. It was our 9 year old's first cruise and he was treated like a prince. Our waiter went above and beyond to make our holiday memorable. We ate at the buffet for most lunches and while it was fairly decent food, the logistics of the line-up didn't make for good flow. A minor issue only. The daily ice cream choices were a highlight and we made sure to sample them daily. All the staff were fantastic and I really have only good things to say about each of the ones we dealt with. Alaska didn't disappoint and the weather was absolutely perfect with sun every day. Thanks for arranging that, Celebrity! Hubbard Glacier was breath-taking and the ship was able to get within 1/2 mile of the glacier. With the sun shining off the ice, it a photographer's dream. The evening entertainment was great and the two different comedians were a highlight. I liked that they kept it clean for the kids. Funny doesn't have to be crass! I definitely recommend this cruise itinerary and ship. Read Less
1 Helpful Vote
Sail Date: July 2018
BACKGROUND 2 sisters travelling to celebrate a milestone birthday on Celebrity Infinity for a roundtrip from Vancouver to Alaska 8-15 July 2018. We live in UK and Canada respectively and for us it was all about spending time ... Read More
BACKGROUND 2 sisters travelling to celebrate a milestone birthday on Celebrity Infinity for a roundtrip from Vancouver to Alaska 8-15 July 2018. We live in UK and Canada respectively and for us it was all about spending time together - doing it on a lovely cruise ship, in beautiful Alaska was certainly a bonus :-) We have sailed 5 times between us but this was the first with Celebrity and to Alaska. These are my thoughts/opinions – others will certainly disagree but I hope the review is useful to some. It is rather long so I’ve tried to split it into sections so you can disregard the information that is not useful to you! We had the $300 OBC and Classic drinks package as part of our booking. (We certainly did not drink enough to make it worth buying a drinks package ($55 pppd) but as a perk, built into the cruise price, it was very nice to just order a drink without having to sign for anything or think about the cost). We also had OBC from our TA along with a complimentary special dining. For some reason the TA OBC was not split equally across our two accounts but with a bit of effort, Guest Relations sorted this for us – part of it that we failed to spend was also refunded at the end of the cruise. VANCOUVER BOARDING/EMBARKATION DAY This is a beautiful city that we have visited regularly. The cruise terminal is poorly laid out. There were lots of staff milling about but they were of little help – giving minimal and poor instructions. We’d have joined a long queue for bag tags if it wasn’t for our own attention, despite having tags clearly already visible on our bags! We progressed fairly quickly until we reached long lines for the US customs. If you are American or Canadian the process is fairly quick but for international travellers all finger prints have to be taken. I would estimate it took over 2 hours from arriving at the terminal to getting on the ship. We arrived around 12.30 and not getting onboard until about 3 made our first day onboard feel rushed. I’d certainly arrive at 11 next time in the hope of then being on by 1pm with plenty of time to unpack and explore. We were greeted onboard with a glass a sparkling wine or orange juice – complimentary and a nice touch. All muster stations were inside and the drill was over in under 1 hour, although 10 mins before the official signal all the seats in the Rendezvous lounge were already taken - so get there early if you want a seat. This is a beautiful harbour to sail out of, so be sure to be somewhere outside where you an enjoy the views as you sail under the Lions Gate bridge. (You can do the same on return but you'll have to get up early as our ship sailed in before 6am.) MISC NOTE - We were unaware of the time difference in Alaska but welcomed the clocks going back 1 hr early in the trip, although we were less pleased about the loss of that hour again, towards the end of the trip. SHIP Infinity is in good shape. Certainly no worse than any ship I have sailed in. Some signs of wear on carpets and paint work but this was minimal. They were doing routine repairs while on board (as I have seen on other ships we’ve sailed on). We felt the ship flowed very well and liked the contemporary feel of the decor. I’m not sure how full it was but it never felt crowded – though I often wonder on ships where does everyone go?? The staff were truly excellent – friendly, efficient and seemed genuinely happy to engage. Loved that the casino was no smoking and avoided the port side outside areas where smoking was allowed. We enjoyed Al Bacio the coffee shop immensely (the mini tarts here were delicious) and also the Constellation Lounge with its large windows high up at the front of the ship. The passengers were a good cross section of ages and nationalities, with many Spanish speakers on board, and quite a few children. A nice touch was that most toilets, dotted around the ship, had individual cloth towels to dry your hands rather than the paper ones we have experienced on other lines. A simple point but perhaps a sign of “modern luxury” ? CABIN – DECK 8 #8146 Our cabin was in good shape with minimal signs of wear. It seemed smaller than other cabins we have both had, as they have always included a full size sofa as well as the beds. On Infinity, the sofa is more of a two seater or large loveseat. The shower was narrower than at home but was also longer and we felt a good size. The water was plentiful and always hot. The bathroom had plenty of storage too. The miniature shampoo/conditioner/body lotion were replenished as needed by the cabin steward but we were disappointed to find only a tablet of soap, rather than body wash, was provided. The towels were of a surprisingly good quality/size and always appeared clean. The wardrobe could have done with a light but had a good amount of space for two women who pack for most options, and the balcony, being situated just where the ships widens out, had a nice view both forward and to the side. I did not like the overhang of the Oceanview cafe – it did not impede our view too much but it would stop me choosing a room on deck 9 certainly. It is also a very difficult area to reach for maintenance and so showed quite a bit of rust. We were blessed with fairly calm seas – taking travel sick tablets only on day 2 as we cruised towards Sitka. As we had not travelled this high up or as far back on a ship before, we were pleased with how stable the cabin was on this trip. Our cabin steward, Delon was unfailingly happy and kept our room in great condition. There was the usual night time chocolates, which is another sign of “Modern Luxury” as many lines have dispensed with this now, and on the second day (I think) he left chocolate cookies in our room, which was a nice, unexpected surprise. FOOD EXC LE PETIT CHEF We ate in the MDR 5 nights, with room service on one night and Le Petit Chef on another. From our research, we believed that Celebrity is a foodie cruise line. We did not find this to be the case and I suspect could set people up with unrealistic expectations. There were choices of bread and butters each evening which was lovely – we have not had this on other lines. The Sommeliers were genuinely interested in the wine and made excellent recommendations – again we only really had this on Cunard previously. With the other lines (Carnival, Royal Caribbean and P&O) there were only people to bring your drinks and no really Sommeliers at all – well done again Celebrity. The final evening’s dinner there was a superb choice – a real gala meal – with a choice of lobster, duck or beef wellington. This was certainly the best night of the cruise for a foodie. The remaining days the food was very good with a reasonable choice but certainly no better than any other line. We were very happy with our meals and the service was always excellent but we just did not think it was really any significant improvement over the other lines we have used. We ate around 7pm each day as we were on select dining. The card in our room suggested 8.45 as a good time to attend the dining room, but we just ignored that and only had to wait on 1 evening. We always got a table for 2 and although they are closely situated to each other, we were happy with the privacy afforded by other diners – sometimes conversing across tables and other times just between ourselves. Dress code was certainly more relaxed than previous cruises – though we did see the odd Tux and long dress. We opted for smart pants/skirts and shirts with heels and jewellery and never felt out of place in any evening dining room. We are not bothered what others wear and there were certainly more casually dressed diners. Room service was free. There are chargeable items but we found, on the one occasion we used it, adequate choice at no extra charge. We only ordered sandwiches and desserts and it came in good time and was hot and pleasant. We took breakfast in the Oceanview cafe. We thought the selection was excellent – everything we could think of and many dishes we would not think to eat for breakfast too. The omelette station was popular and don’t miss the Eggs Benedict and waffle stations also tucked away towards the back of the Oceanview cafe. We found arriving 30 mins before the end of breakfast or before 8am meant we could get a seat fairly easily. On the day we tried at 9am, there was no seating to be found despite 2 circuits of the entire room. SPECIALITY DINING – LE PETIT CHEF We received a free speciality dining experience from our travel agent and we were going to use it at Qsine. (The other options on board are Sushi or steakhouse/Italian restaurant that did not appeal to us). However shortly before boarding, Qsine was changed to Le Petit Chef – essentially a set menu with a clever animation on the table between courses. The food here was excellent, definitely better quality than the MDR – bouillabaisse soup, lobster tail, filet mignon and a very simple ice-cream for dessert which was sufficient given the 3 previous, very filling courses. We enjoyed the animation and the service was good. We were also lucky enough to witness a proposal (where the lady in question thankfully said yes!) which was a lovely way to end the night. If you sail regularly on Celebrity, this experience would get old very quickly though, so new menus and animations will need to be commissioned. We also though the additional charge of $50pp was steep given you have already paid for dinner in the MDR as part of the cruise price. Had it have not been included in our fare, it is unlikely we would have bothered to eat there – although I should stress it was fun and we did enjoy it. We booked on embarkation day for the following sea-day and there was space at the 8pm sitting though not the 6pm one. ENTERTAINMENT Unlike the food, where we were told to expect better than other lines, research indicated the entertainment on Celebrity would be worse. May be we were lucky but we thought the entertainment was excellent onboard. Certainly better than expected. There were 3-4 different live music options each day around the ship. Some were better than others with the house band and one duo being particularly poor at enunciating clearly. The shows in the main theatre each night were as good as many we have seen. We arrived maybe 10 mins before the start of each show and there were always plenty of seats available. Well done Celebrity. We had a great comedian/impressionist, lovely female singer, a good 1950’s band.....plus some excellent shows by the production company and a good singer, from within the wider ships company, who was drafted in unexpectedly due to a technical fault with the staging. ACTIVITIES We are both happy with a good book but there was plenty to do on this ship. We did the crossword everyday (there were some very poor clues so be sure to collect a copy of the answers from guest services each day so you don’t get completely stuck!). There were plenty of talks by the resident naturalist. We went to one but although he was very good, he tried very hard to entertain as well as educate and we found his jokes rather too long and tangential. We were sorry to miss his morning on day 2 in the Constellation Lounge though, as he did some guided wildlife viewing which sounded excellent. For those travelling in the future, pay more attention than we did to the timing of the activities and you will hopefully make the wildlife watching! Without his help, we still saw sunfish, seals and porpoises while on board, but no whales. We attended 2 silent discos and as previous reviewers have said it was great fun. Much better than expected. Try it! On the penultimate evening, the Cruise Director gave $5 to every passenger (on their Seapass) to use in the slots in the Casino. We had a very exciting 30 mins and left having turned that into $85 which was a lovely way to spend part of our evening and certainly has made me more likely to try my hand again in future ships’ casino’s. Thank you CD! We were invited to 3 different Celebrity cocktail parties but did not manage to find time to get to any. GYM We used the gym most mornings. It has no air conditioning to speak of, which is unacceptable when people are getting hot and sweaty. This is also certainly a place where the staff are very poor – they work waaaaayyyyy less than hard than elsewhere on the ship! It was always busy and hard to find a free machine. There were 3 machines not working most days. Whilst we appreciate it takes time to fix them, the staff did not even bother to put a sign on each one to say they were not operational. Therefore you would repeatedly see people try to use them, look confused and then move on. Even more frustratingly, a few days in, we pointed out that a notice on each broken machine would be useful and the staff member said they were not aware they were even broken! Surely a regular routine review of the machines should be made by the staff?? The gym was also an adult only area yet on at least one day the children were not asked politely to leave. Given the pressure on the limited number of machines, it was not acceptable for the children not to be asked to stop messing about on them, so that adults could use them. Finally, the machines were limited to 20 minutes but some people chose to ignore that limit (as some people always will do) and again the staff did nothing to enforce it. We certainly felt that staff generally did less than the minimum required here. ALASKA From research, I know for many people Alaska is a place to return to again and again. We really enjoyed it and it is indeed a beautiful country but we do not feel a strong urge the return. We did get up close to bears but this is normal for my sister, living in British Columbia and we did not manage to fit in a whale watching experience either for similar reasons. Certainly I’d do that if I travelled to Alaska again and I’d also do a land trip too as the window on Alaska that a cruise ship affords you, whilst being an exceedingly lovely way to travel, is very small. We were blessed with lovely weather on both sea days - day 2 and day 7 and it was an absolute blessing to lay on a sun bed and watch the beautiful islands pass by. Alaska is not really a sunbathing holiday and certainly we never had an issue getting a sun bed. We intended to but, unfortunately, never managed to make it into the pool or hot tubs either – though many people seemed to be having fun in them. Sitka- The weather in Sitka was not kind and it rained all day. We had a hike planned and walking boots and waterproof coats kept us comfortable. We took the hike via the cruise ship to use up OBC. The guides were informative and friendly and one was a local. We saw areas of woodland, beach, estuary and muskeg and learned lots about the local flora. Afterwards the minibus offered a drop at the ship or in town and we travelled to town to continue our exploration in the rain. We had great coffee and cake at the Highliner Coffee Co which is tucked away, near the fire station (with 90 mins of free wifi – a real bonus when trying to keep intouch with family back in the UK). The staff here were super friendly and helpful too – a definite recommendation from us. We walked the main street browsing shops and admiring the Bishops House, the Cathedral and climbing the Castle Hill which had nice views and interesting information panels. It is only a short climb up stairs or a winding ramp and we had it to ourselves (in the continual rain). The shuttles back to the ship were plentiful and left from where the minibus had dropped us off. Hubbard - we did no research on itineraries before booking with Celebrity. I know many people think Glacier Bay is a must and our cruise did not go there but I have to say we thoroughly enjoyed Hubbard Glacier (We have visited the Athabasca Glacier in Alberta before, which perhaps helps explain why we did not feel we had missed out on more glaciers?) It was a cloudy day but visibility was quite good and the glacier certainly looked blue in part – a benefit of no sun on the day we visited apparently. The approach was littered with icebergs and we got within the minimum distance allowed of 0.5 miles. The ship turned slowly so there was plenty of chances to view the glacier and witness the calving from various vantage points. We enjoyed being on the top deck for a wide view (though it was windy and cold necessitating jumpers/coats/gloves) but the promenade deck (deck 4) was also good as it was more sheltered, less busy and being lower down the ship, helped reinforce the size of the glacier. The grandeur of the glacier and watching it calve, only to hear the crash a few seconds later, are bother memories I will cherish. To really appreciate the detail a pair of binoculars is essential. Make sure to pack some! It was possible to join a smaller boat for the 3 hours or so we were at the glacier but we were not aware of that until after the event and although it is undoubtedly a more up close and personal experience, at $300 each we probably would not have taken it. We certainly felt we had an amazing time staying onboard Infinity. It is very sad to think of how quickly the glacier is melting – over 200ft in height (about 50%) has been lost in 30 years we were told. Certainly the grandchildren of my generation may not be lucky enough to see it. Juneau – weather here was dry but cloudy. We had printed a plan of the town and marked it with the main buildings and shopping district. We wandered the town, doing some shopping and seeing the Governor’s house and State Capital building and eventually reaching our destination of the Alaksa State Museum. This is a great facility with interesting exhibits that are beautifully displayed with detailed explanations and we spent a couple of very interesting hours learning about the history of Alaska. There are lockers in the foyer so that day sacks (and I’d imagine wet coats) can be left. We had thought we might then take the tram to the top of Mount Roberts but it seemed the clouds would obscure the view so we headed back to the ship, which was wonderfully conveniently berthed right in town. On way to the museum we stopped again for coffee and cake at the Heritage cafe. This was our least favourite coffee stop in Alaska. The staff weren’t friendly and the wifi was only 15 mins – I do not want to watch a movie using a coffee shop wifi but 15 mins is barely enough time for all the messages to come into your phone nevermind actually reply to them. I appreciate the shop probably gets many thousands of tourists every day but this was the most limited wifi we encountered on the trip and made for a very rushed and not to be recommended experience. Ketchikan – a 2pm arrival afforded us plenty of time to watch the islands sail by again on our approach to this town. We had a private tour booked and were driven out to the Totem Bright State park (to see the clan house recreation and some totem poles), a short visit to a waterfall literally next to the road, and finally Herring Bay where we saw multiple eagles and two bears. Price was similar to a cruise tour but we had the car to ourselves. The guide dropped us back in town where we easily found Creek Street and explored that, before having coffee at the corner of Mission Street and Main Street, where once again the staff were really friendly and wifi unlimited. We took the necessary photo of the rain gauge – ironically for us it is a beautiful sunny picture as our weather in Ketchikan was probably the sunniest of any stop in Alaska! Leaving Ketchikan we spent a couple of hours again watching the scenery from the Constellation Lounge which was lovely though we did think it was slightly odd that the children’s club were using the dance floor as a pretend camp. Having (nearly grown up) children myself I do not mind them at all, but we thought this elegant lounge, with wonderful views, in an area renowned for whale sightings was an odd choice for a children’s activity in the evening. The sunset that night was beautiful though – pictures do not do it justice. DISEMBARKATION Breakfast on the last day ended at 8.30 so consider that when picking your time to get off the ship. The paperwork for selecting your disembarkation time is left in cabin about half way through trip and way before you know the breakfast plans for the final day! We changed our 9.30 slot to an 8.30 slot on the last day and were off the ship, through customs and travelling home with our luggage within about 45 mins. SUMMARY We would travel with Celebrity again providing the itinerary and price were right. We think there is very little to choose between any of the mainstream cruise lines (based on our limited experience of 5 of them) but certainly Celebrity have a good product and we had a great cruise with them. Read Less
1 Helpful Vote
Sail Date: July 2018
We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the ... Read More
We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the same. We booked an Aqua class cabin and this entitled us to eat In the Blu restaurant. I cannot praise Blu highly enough. The food, staff and service were all excellent. We tried the buffet restaurant a couple of times and it was awful. Much of the food was spicy. Not a great choice. Not enough tables. We went in the Trellis restaurant only once and once was enough. The waiter was very aggressive. We waited a long time for our food. We booked three excursions and all were well run. Whale watching in Icy Straight Point, Gold panning and salmon bake in Juneau. Lumberjack show ( we have been to this show 3 times and still enjoy it) and Potlach Park in Ketchikan. We had plenty of time at all the destinations. Overall we enjoyed the cruise but te ship needs updating. Read Less
2 Helpful Votes
Sail Date: July 2018
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s ... Read More
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s conversation - unless you want to be. The food was very good with an extensive evening menu. The buffet was also good and constantly refilled with fresh and tasty food. The coffe bars were also very good serving a flavoursome cup of coffee. Cabins are spacious and kept very clean and tidy. The cabins are cleaned constantly and linen and towels replaced daily. Cabin staff are friendly and very helpful. The itinerary was excellent with spectacular scenery and for us lovely sunny weather. The highlight was the Hubbard Glacier and how close you get to the ice that you can hear it cracking and thunder like crashes as the ice calves off the face of the Glacier. I would thoroughly recommend this Read Less
Sail Date: June 2018
Just got back from a wonderful Alaska cruise.Never been or wanted to do cruising but wanted to see Alaska so decided to go for it,what a fabulous trip!! From check in too disembarkation was so smooth ,have to just mention the taxi queues ... Read More
Just got back from a wonderful Alaska cruise.Never been or wanted to do cruising but wanted to see Alaska so decided to go for it,what a fabulous trip!! From check in too disembarkation was so smooth ,have to just mention the taxi queues are horrendous once you get off the ship. The ship was called Infinity what a wonderful comfortable ship,my husband and I had a balcony cabin which had plenty of room and lots of closet and drawer space,the shower and toilet area good size.Well about the cruise it was fab from start to finish The service was second to none wherever you went on the ship and whoever dealt with you.The ship was always spotless ,the food in which ever place you ate was top class,yes it was sometime a pain to get a table in the buffet diner but the staff was always there to help.Plenty of good entertainment.The naturalist talks were brilliant and they kept you informed where you where travelling and what you could see on your travels.A news letter was put in your cabin everyday about what was going on and where we would be sailing the following day or which port we would be calling at.We booked all our trips onshore which we were told were cheaper and plenty to choose from.We did buy the drinks package but still don't know if it was worth it,so think twice before you purchase because of the gratuity.All in all fab trip wonderful staff and would cruise with celebrity again. Read Less
1 Helpful Vote
Sail Date: June 2018
We choose this cruise as it was the best way to see Alaska. The trip was amazing, seeing the Glacier at Hubbard was something very special we will never forget. we loved the towns we stopped in and would like to visit these places again ... Read More
We choose this cruise as it was the best way to see Alaska. The trip was amazing, seeing the Glacier at Hubbard was something very special we will never forget. we loved the towns we stopped in and would like to visit these places again to spend more time there. The service on the boat was excellent and our and our room attendant Amett was lovely and very helpful. Food on board was great, something for every one. It is worth signing up for the persian garden, it was lovely to relax in the steam rooms and saunas. I would strongly recommend booking your excursions before you go to save disappointment if they are all booked up. Book a whale watching tour we saw hump back whales amazing to see. Embarkation and disembarkation was very easy, pleasant with no stress a tall . we would highly recommend this cruise to other people Read Less
2 Helpful Votes
Sail Date: June 2018
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ... Read More
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ship is oldish but the interior was in good condition, our cabin on deck seven an outside cabin was fine and well looked after by our steward Douglas who managed the area with humour as well. Celebrity always provide the best food on the seas, and they did not disapoint, great selections at breakfast, lunch and dinner in the MDR. The buffet upstairs was the usual scrum, tables being hogged by groups just wanting a chat. Not fair but also not managed by staff who should move them on. Our waiter Ben was pribably the best yead tabke waiter we have ever had, always served with a smile, offerred recomendations, extras and he and Sity looked after us so well. Ben even looked out for us at breakfast and lunch. A real star. Shubert our wine sommelier was also superb, always at the table when you needed him and ensured that the wines we wanted under our package were available. Entertainment was excellent, the theartre group were superb and we attended all of there shows, just one mail with a dodgy voice. Motown group on day one and a Frankie Valley group were also excellent, no complaints on entertainment. The highlight was the SILENT DISCOS, wow, headphones to select music, well attended on both evenings, just take your sets of to hear people singing out loud to three different music offerings, what a treat and we hope Celebrity have these events on all ships. The entertainment manager worked tirelesly to keep everyone happy. Ports of call, well this was Alaska. First stop was Icy Strait Point,they have made every effort to provide a nice port area, nice walking area to a few shops and museum, nice bar. Four of our group tried the worlds highest and fastest Zip wire rider. We were well looked after, felt safe and wow the ride was exhillerating. People of all ages participated. Ourvother two went whale watching and had whales dancing and jumping around the boat. Great trips and recomended. Juneau, well we decided to get a taxi to the glacier and falls, we found a lady at the port entrance who arranged it for us, Tracey the cab driver did not speak, never smiled but took us there and returned at the exact time we agreed, a short walk to the falls and glacier,very impressive. In town the shops were open and were ok. Ketchican, well who doesnt like a lumberjack show, but pricey and cheesey but we had a laugh. Then to the local fun bar. Hubbard Glacier day, well thats one to remember, captain got us so close. The air was so fresh and the views we will never forget. Disembarkation was much easier. A superb cruise and Celebrity rule the waves for us Read Less
Sail Date: June 2018
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects ... Read More
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects of the holiday. Sadly we didn't see any whales close up, but that in no way detracted from the pleasure and enjoyment of the cruise. We will be looking through the cruise catalogues very much in the future due to the fact that in over 100 holidays, this one surpassed them all. The staff were all outstanding, helpful, polite and made cruising a delight. The food, as was to be expected, simply outstanding, with so much variety to choose from, I do not know how it could have been any better. So "thank you" Infinity for helping to create many memories which will last for a lifetime. Read Less
1 Helpful Vote
Sail Date: June 2018
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your ... Read More
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your research and make an informative decision on your preferences. The reason we did book were due to the positive comments, price, destination & Vancouver Port leaving & return 35 minutes from home. The Cabin: We booked a concierge cabin ( some of the extra perks we appreciated, others we couldn't care less about). That being said we were so glad we did. Embarkation was a breeze due to the special concierge line. The main line had about 1000 people in it, even though we arrived early in the day we thought it would take forever, but then we were escorted to our line with our concierge waiting. He presented us with a concierge only invite to dine for lunch in the MDR. This was great as apparently the Oceanview Cafe is a nightmare on embarkation day. Concierge also receive a larger balcony cabin, some of the other small perks we didn't receive and like I mentioned we couldn't of cared less so didn't bother complaining. The room in general was a decent size (8055), was in a good location and no obstructed views. It did need updating, the red sofa was faded, not so pretty curtains, and the bathroom smelt a little musty, but overall it was exceptionally clean. I didn't mind any of this as I reviewed pics ahead of time and knew what to expect. Overall we loved our room. The Concierge Lunch I had the salmon, my husband had the whole wheat pasta dish. We both did not enjoy this lunch. The salmon had a stronger than normal fishy smell and was overcooked, the pasta was bland. Oh No! Is this a sign of things to come? Sail Away: Great music from the moment we stepped on board and continued throughout our trip. Cabins are sometimes not ready when you step on board, but it didn't take long and an announcement is made that you can now go to your cabin. You are bombarded by courteous staff to book specialty restaurants. Not once did I feel pressured to book, and I did prebook a couple anyways. Sometimes on embarkation days the restaurants have a reduced cost. We went outside to a bar for a drink one floor above the pool deck. My drink was served in an acrylic glass that had cracks all along the rim. When I asked for a better glass I was told they are all broken like that and they began to show me several glasses that were splintered and cracked. REALLY?? I have to say that that was the only bartender that was rude and for some reason that bar was closed for the remainder of the trip. Once again I was worried that this was a sign of things to come. Specialty Restaurants: Tuscan Grille- Superb from the moment we walked in (embarkation day-reduced cost). Beautiful entrance. Thing are starting to go better and never stopped. We tried the Lobster rigatoni half size, rib eye steak, mashed potatoes & creamed spinach. Appys & dessert also delish. Second time we ate here we had the Calimari & tried half portions of the lasagne, spaghetti & meatballs, also the Branzino and Veal Marsala. Didn't care for the spaghetti or the veal masala, but otherwise another terrific evening with exceptional service. Quisine M. Petite- NEW RESTAURANT and one I'd been wanting to try that I seen featured on the new Edge ship. Quisine has been transformed into Monsiere Petite 3D dining. An experience that can't be missed...check it out on You Tube! You can not arrive late for your reservation as the start time show is for the entire restaurant. So worth the $55/person, but once again there was a special on board and we paid $30/person. Sushi on Five- My husband doesn't care for sushi, but agreed to go one evening. The prawn tempura roll he loved, and the crab roll. It was amazingly delicious. Prices are listed on the menu our bill was $34. Main Dining Room: Beautiful area. To me it had old world charm and we enjoyed all other meals we ate here, except for a few dishes like the breakfast frittata it was disgusting, but never a worry you just order something else. The Mushroom soup and French Onion was divine. Lamb Chops too. All top quality. Oceanview Cafe- Buffet style...everything we ate here was delicious. The buffet seems endless. The curries were my favorite some of the best I've ever eaten. My husband said the same about the fish & chips. It is hard to find a seat especially on sea days but you can take your meal out by the pool. Just get a lounger first and don't juggle trying to carry your drink, meal, cutlery as there are wait staff roaming inside and out ready to take your drink order. At breakfast there's a section for an American style breakfast, but if you want toast you have to go to another line. Get your toast first and find the ketchup if you can, so the rest of your breakfast doesn't go cold. Celebrity this is one thing that definitely needs reorganizing. Entertainment - Just awesome, from the music talent, shows & comedians. We loved,loved,loved it. I thought the theatre too was quite beautiful with its old world charm even though sure it could use updating but it didn't faze us one bit. We also enjoyed ourselves immensely after the shows at the Constellation Lounge. By the way this is a great spot to view coming into port and/or other sites if you don't want to be outside. Another favorite spot was the Martini Bar - excellent Martinis Overall Experience- Alaska Cruise, it was one of our Best Trips Ever! We will definately sail with Celebrity again even on the Infinity, she may be older, but has lots of charm and a coziness about her. Our last cruise 14 years ago was with another cruise line, it was so awful that it put us off of cruising all these years. Celebrity you made us fall in love with cruising again. Thank you for such a wonderful trip. Read Less
1 Helpful Vote
Sail Date: June 2018
My husband and I were hesitant but booked our first cruise- the 7 day Hubbard glacier tour, on the Infinity. It was amazing! The staff was exceptional from the bar staff, to wait staff, to the helpers in guest relations. In fact guest ... Read More
My husband and I were hesitant but booked our first cruise- the 7 day Hubbard glacier tour, on the Infinity. It was amazing! The staff was exceptional from the bar staff, to wait staff, to the helpers in guest relations. In fact guest relationships was exceptional. We had a small issue with a lost jacket and they went above and beyond to help us find it and get it sent to our room. They continually worked hard to ensure excellent service! they truly seemed happy to please. The buffet food was okay and the nighty dinner in the Trellis was above average. Drinks in the martini bar- delicious! Entertainment from the shows to dance lessons to comedy was awesome! We especially loved the acrobatics and nightly dance performances. If you get the opportunity- the silent disco is a must for all ages! Specialty coffee in Bacio was amazing and made a great start to each day. Another favorite was the included room service- it was great to get breakfast delivered to our room each day, and afternoon snacks. We were happy to find that children didn't run free and were very well behaved during our cruise. We highly recommend this ship! Read Less
6 Helpful Votes
Sail Date: June 2018
. Benefits: wonderful service, friendly and helpful staff, thalassotherapy in a sea water swimming pool, live music around the whole ship (in different cafes), interesting shows every evening, delicious food (my favorite were crêpes with ... Read More
. Benefits: wonderful service, friendly and helpful staff, thalassotherapy in a sea water swimming pool, live music around the whole ship (in different cafes), interesting shows every evening, delicious food (my favorite were crêpes with cottage cheese, poached eggs, smoked mackerel, grilled fish, soups, lamb, coffee and pistachio creme brulee, Italian bread, pizza, fresh orange juice, fruit). Oceanview Café offered a cuisine of different countries (German, Australian, USA, Asian, Indian) I appreciated that you always could get a fish (or meat or seafood ) on grill for lunch and dinner. I liked that we could check our itinerary on TV in our stateroom. II. Things, which I didn`t like in our cruise: Some of towels and bed linen were very old with old spots. They were washed and always were exchanged, but I think the Celebrity cruise company should have thrown away the most of old towels and bed linen with old spots . III. Information, which you`d like to know before your cruise: - Beverages. If you don`t buy any Beverage package, you can take water, lemonade, iced tea, tea and coffee for free on Tea/coffee station in Oceanview Café within 24 hours with no limit. We had a classic beverage package, which included bottles of water, any non-alcoholic beverages, alcoholic beverages up to 9 $ around the whole ship, except a bar in our stateroom. - Gratuities. According to our cruise tour ticket contract (chapter «things to know» , paragraph «gratuities»), a $14.50 USD gratuity ($15.00 USD for Concierge Class and Aqua Class quests and $18.00 USD for Suit guests) will be added to each quest`s SeaPass account on a daily basis. We had a Veranda class stateroom, and we were under $14.50 USD gratuities policy. A $29 USD gratuity per two persons were added automatically every day. As I understand, if you have an Inside stateroom or Ocean view stateroom, a $14.50 USD per quest will be added to your SeaPass account(s) too. You can check a balance on your account on TV in your stateroom («menu» option). - Medicines. We didn't see any pharmacy store on board. You should take with you any medication which you can need, if you don`t want to go to a sick bay on the ship to ask them. - Spa clue. The price is cheaper during the time when the vessel is in port, from 8 am to 1 pm. - Don`t forget a binoculars and warm jacket. - Ports of call. Sitka – you can take a free shuttle to the downtown from the ship terminal and enjoy a beautiful seafront, a view of the volcano, visit Russian church, Sitka National Historical Park and Alaska Raptor Center. Juneau and Ketchikan – the ship arrives right to the city. Ketchikan is a very interesting city. Unfortunately the ship stayed there only for a half a day. You should visit Creek street, with a beautiful small park. You can watch a lumberjack show. You can also get Saxman native totem village by bus, if you have time for it. The cruise company also offered this tour for S69 USD per person. This tour takes 2:30 hours. I think that the best souvenirs are offered in Ketchikan. There is a Christmas store on the seawall, there are good stores on Creek street. I recommend you to buy a fireweed honey. The taste is similar like a buckwheat honey, and it has a lot benefits for the health. Juneau city was not a very interesting for me. The ship stays here almost 12 hours. Take any excursions which you prefer. It`s a good time to take a wildlife tour if you want. We took Mendenhall Glacier and Rainforest Garden tour. Read Less
Sail Date: June 2018
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another ... Read More
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another cruise while on board. The ship as mentioned in other reviews is not new; however it is very well maintained and nothing in relation of the ship's age impacted negatively our cruise experience. Embarkation was a breeze (15 minutes for security, 15 minutes for customs and 10 minutes for boarding.) Disembarkation and embarkation was smooth at every port of call except Ketchikan where a small delay occurred: it took 10-15 minutes. Final Debarkation in Vancouver using the self-assist process went extremely well. We were on the street, passed customs with our luggage in 15 minutes. This was our fastest debarkation process so far! Cabin 9057: Aquaclass. Very similar to the veranda cabin we had on Solstice. Very clean, well maintained. Loved the balcony with the large overhang protecting against rain and wind. No issue with noise from the deck above. The multijets shower was impressive. Plenty of storage space. Demineralized water and extension cord for my wife's CPAP were already in our cabin upon arrival. Bravo and thank-you to Racquel, who took good care of us in a very discrete yet efficient fashion! Food: Service at the BLU restaurant was attentive, efficient, personalized. Fantastic Experience! Bravos to Olgica, Carlos, Everson, Miller, Rina, Vivie, Jonathan! Bravo also to our sommelier Fernando, who really did a good job at enhancing our dinner experience and taught a nice wine/food pairing seminar. Fun and instructive! We ate most dinners and breakfast in Blu. Did not try specialty restaurants on this cruise. The food in BLU was excellent! We loved every meal, in particular, lobster night. Now that we are ashore, we already miss Blu. Food in the Main Dining Room for lunch was good to excellent as well. We really had no issues there, however, we did not use it very often. (twice I believe). Food at the Oceanview Cafe was good. I loved the pasta bar. However, finding a table at that OVC can be tricky at times. Cafe Al Bacio, and Mast Grill Bar all obtain good to excellent mark as well. Entertainment and activities: Luigi (Cruise director) and his staff did an excellent job. The production shows were well done and entertaining. We really enjoyed them, even more that last year's shows on Solstice. We went to all the late night shows except on the first night, due to travel fatigue. Games such as trivia, True or False, Minute to win it, Paper Airplane competition, Silent Disco and music throughout the ship kept us entertained and pleased. This was in addition to whale and nature watching! Captain and crew did a magnificent job in bringing the ship so close to Hubbard Glacier and by doing a 360 degree turn so that all staterooms with a view could take a look at this magnificent glacier. It was a unique and phenomenal experience! Service/employees at Guest Relation, Shore Excursion and Future Cruise were helpful and efficient! Ports: We took Celebrity Excursions for each of the port of calls: Icy Strait Point: We had a fabulous time. Weather was beautiful. Humpback whales were present in port wot welcome our ship! During the Rain Forest walk\Whale watching excursion, we saw bald eagles, a pacific coastal brown bear, a spirit bear, a deer and lastly more whales. Including one humpback whale who put on a show for us, by breaching three times and then swimming on its side to show all her fins. We will not forget this fabulous day! Juneau: Rain forest walk to Mendenhall Glacier and another whale watching tour. The walk was beautiful, and observing a mother black bear in the trees with her baby cubs swinging at the top of other threes a bit further, made our day! The arrival in front of Mendenhall Glacier was impressive. Wow! Ketchikan: Another rain forest walk. This was not a bad tour, but the visit at Betton Island did not reveal any of the fauna we had hoped to see. This said, was saw during the boat ride, a very large eagle nest with two beautiful bald eagles supervising the situation. The trees and flora at Betton Island were quite impressive though. All and all, we experienced a fabulous cruise and enjoyed every moment! It is an experience we will remember. I would recommend this cruise and Infinity without hesitation! (Just beware, by all accounts we were extremely lucky on this cruise regarding weather: we had very few rain showers and short ones only which contributed to our unique experience.) Fitness and Spa: We tried the gym one (it was a bit crowded and difficult to find an apparel, but we were able to do our workout) and we also tried the Persian Gardens once. The view from the "inside" Persian Gardens on Infinity was not as nice as the view from the same room on Solstice which was spectacular. This said, were were able to try all the rooms and really enjoyed the experience. Thank you very much Celebrity and in particular, to all the crew of Celebrity Infinity! Read Less
2 Helpful Votes
Sail Date: June 2018
Took our Kids and Grandkids on the Celebrity Infinity for a one week cruise to Alaska. Entire cruise was great with wonderful service not only by our Cabin Steward, but also in the Restaurant where the Waiter & Bus Boy were very ... Read More
Took our Kids and Grandkids on the Celebrity Infinity for a one week cruise to Alaska. Entire cruise was great with wonderful service not only by our Cabin Steward, but also in the Restaurant where the Waiter & Bus Boy were very attentive without being on top of you. They did an outstanding job in recommending the best dishes to have each night. Also had dinner in the new specialty restaurant "Qusine" "La Petite Chef". Something you ought to try at least once. Only negative is that dinner is served at 6:00 & 8:30 and everyone needs to be on time for the show to begin. There was one table that arrived around ten minutes late which delayed everyone starting their meal. Make sure to have your camera ready to record the event. The entertainment on-board was excellent with a special mention of Jesse Hamilton Jr. who did both an evening and matinee show. The Production Shows with the Singers and Dancers was most entertaining. Read Less
Sail Date: June 2018
We had a couple of nights in Vancouver before and several more after our cruise which helped break up the trip and allow us to see the sights. A great place to visit. Lots going on. The cruise let us wind down and relax, joining in ... Read More
We had a couple of nights in Vancouver before and several more after our cruise which helped break up the trip and allow us to see the sights. A great place to visit. Lots going on. The cruise let us wind down and relax, joining in activities as we wanted. The naturalist, Milos, was quite inspiring but informative in his talks and always amusing. All staff were unfailingly welcoming and chatty, expressing an interest in your day and offering their own suggestions. The food was always of the highest quality, even in the enormous self service Ocean View restaurant with a great variety of cuisines. We also ate in the more formal atmosphere of the Trellis restaurant which was also delightful invoking an air of a grand restaurant. There were many activities and shows and my advice, as a first time cruiser, would be to note what interested you from the daily program and get involved, or not, because the entertainment was extremely good. But there are so many lounges, bars and cafes around the boat that there was always somewhere to rest quietly if you wanted. We visited Icy Strait Point and loved the involvement with the local community. Ketchikan and Juneau were old style fishing towns with plenty to interest. Visit the Red Dog Saloon for a great atmosphere and fun. We didn't go whale watching but had many sightings while at sea from the Constellation Lounge. We were blessed with clear skies and smooth waters through the week and had an awesome time close to the glacier as the captain positioned us as close as he could. Couldn't have had a better view. Read Less
Sail Date: May 2018
This cruise was part of a self drive holiday in Canada. Ended in Vancouver to board the ship. We had previously sailed with celebrity many years ago when we were new to cruising. At that time we thought it was on par with our main goto ... Read More
This cruise was part of a self drive holiday in Canada. Ended in Vancouver to board the ship. We had previously sailed with celebrity many years ago when we were new to cruising. At that time we thought it was on par with our main goto cruiseline P&O. We had read some very negative reports about this ship, but we always go with an open mind. After a pleasant walk from our lovely hotel(lHermatage on Richard Street) we arrived to large queues at Canada Place cruise centre. It did not take that long until we were through immigration and onto the ship. It helped being Concierge Class. We were directed to the Trellis dining room for a very pleasant lunch. We tried out our classic drink package, which was more than adaquate for our needs. Cabins were ready about 2pm, ours was very comfortable, plenty of storage, good sized shower. Arthur our excellent cabin steward introduced himself, offered us the use of a kettle, which we did not bother with. He was exemplary throughout the cruise. After a bit disjointed muster, we explored the ship. Really lovely, very comfortable loungers on deck, spa area with “healthy food” cafe. Very nice theatre. We were feedom dining, no need to book, saw the first show at 7 pm then made our way to restaurant. Always had a table for two, though they were close together. Always around the same area so had regular waiters, again a credit to the company. Food was great, you could have as much as you wanted, the green beans seem to be constant across cruiselines! The buffet had lots of different stations, but never had a pleasant experience as it was always so busy. The food offered was good, usually had breakfast, but we usually went down to spa cafe for lunch,which was quieter, though a limited menu, the toasties were fresh made, salads tasty. What we saw in the way of shows were very good, American comedians, one excellent the other not to our taste. Excellent house band. Lots of the usual to cruiselines art auctions, jewellery auctions, etc. The scenery was what we went for and did not disappoint. The Hubbard glacier were the captain just let the ship move round so we all had a view was beyond expectations. The helicopter deck was opened for guests to have a good view. We just found a quiet area round the deck which we had to ourselves. Disembarkation was fine, we had an evening flight, left our luggage at the luggage place in the cruise centre, good price. Now for some wee negatives, the constant sell of the specially restaurants also to upgrade to a premium drinks package. The cruise director was a bit over the top, though I’m sure he’s was loved by others. The entertainment that was held either side of the grand staircase, not a good venue. Expensive excursions, we did our own for a fraction of the price. We could go on, but We are sure you are all bored by now! At the start of this we mentioned our usual cruiseline ( though we have been with several others) . This time we really saw a difference in the two companies, have to admit that Celebrity have the edge. But they do cost a fair bit more. Would travel with the, again if the destination and price was right. Read Less
4 Helpful Votes
Sail Date: May 2018
We chose this cruise for the itinerary. Our other cruises were port intensive so we were not sure about the many sea days but due to the route we had no choice. Our cabin was as expected and our attendant was exceptional. The food in the ... Read More
We chose this cruise for the itinerary. Our other cruises were port intensive so we were not sure about the many sea days but due to the route we had no choice. Our cabin was as expected and our attendant was exceptional. The food in the MDR was very good, we had no complaints. We chose anytime dining and were seated with the same staff for most of the dinners which was great because they were friendly, prompt, knowledgeable and engaging. Only twice out of 15 nights did we have to wait to be seated and that was for about 10 minutes and was because we had requested a particular location in the MDR. Embarkation was late due to the cleaning of the ship after the outbreak of illness on the previous voyage. Everyone was notified of the situation before hand so there should be no need for complaints about the delay or the reason.We personally were thankful for the thoroughness of the preparations. The eventual boarding was prompt and organized with those arriving first being taken on board first. The guest speakers giving the talks on the history and building of the canals and what to expect in the various ports were experienced and entertaining. Eighty percent of the presentations in the theater were very good .Service throughout the ship was as good as we have received in the past with no complaints and in may cases, outstanding. The shore excursions were varied to accommodate any level of mobility and interests. Disembarkation was smooth and efficient. We again had a great experience with Celebrity and are booked again. Read Less
1 Helpful Vote
Sail Date: April 2018
We chose this cruise because it traversed the Panama Canal. This was so interesting and fun. I did not like the ports before the canal and wish that week was spent somewhere else. The canal experience made it worth it all. There were ... Read More
We chose this cruise because it traversed the Panama Canal. This was so interesting and fun. I did not like the ports before the canal and wish that week was spent somewhere else. The canal experience made it worth it all. There were several talks in the theater over several days that explained everything about the canal and history around it all. We went through the old canal and not the newer one that is larger. It is amazing to see the shipping industry that is benefiting from this shortcut from China. The size of the vessels are astounding and unbelievable that it operates 24/7. Going through the canal was fun standing at the side of the ship. We got to see and wave to the workers that actually seemed quite bored looking at us. There is also a road that opens and closes for the local traffic to pass over the span. This would be a great educational experience for an economic student. As far a dining goes, it was good. They have a good selection of gluten-free food which I need to be on. The dining room also had food that was prepared as requested. However in the dining room there were some problems with the sun shining in on us for part of the meal, and the head waiter would not close the shades. The onboard experience was relaxing because there were no kids running around unsupervised. It was quiet by the pool in the solarium. The food at the Spa Cafe’ was very good. I would actually say excellent because it had a healthy variety and it tasted good. The Thalassotherapy pool was useful for those aching bones and muscles. It was better than taking pills to relieve the pain. All of the shows were excellent. The band was able to play just about any music, and the special guests that were brought on board were all top notch. Good job guys! We used the Constellation Lounge and found it to be quite comfortable while not being crowded. This ship has a staff that is over the top helpful. They were all friendly and knowledgeable of what was going on. Our cabin was a little above average; somewhat larger than other ships. The cabin stewards were also right there and we always had our ice as requested. One thing that I did not like was the fact that we were all kept in the dark about the outbreak of the stomach virus that was spreading. No one would tell us any details about how many were ill, how many had to leave the ship, or how many were quarantined in their cabin. All in all, we had a great time on this cruise. Have fun! Read Less
2 Helpful Votes
Sail Date: April 2018
We sail April 2018 .and had the penthouse .our bulter was excellent and above our cleaner was excellent .the staff who cleaned the toilets were excellent and I offend stopped to chat and they were no lovely .on check in it was not up to ... Read More
We sail April 2018 .and had the penthouse .our bulter was excellent and above our cleaner was excellent .the staff who cleaned the toilets were excellent and I offend stopped to chat and they were no lovely .on check in it was not up to standard we were given blue elite class cards then were pushed and shoved getting on the ship our welcome was totally different when we did our last cruise we were meet and welcome differently .on arrival we went to michaels club and got a few strange looks the lady was just so lovely saying we were given the wrong cards and said sorry and changed them .i have booked the penthouse next August and will see if we are treated any differently and I shall be bringing my oldest grandaughters .the tours were a little disappointing as we booked private tour .we fly first class with BA so we had a good start to our hoilday .the suit restaurant was just fab they could not do enough for you .everwhere was so clean .i loved our. cruise .oh the bars were fab with agai great staff . We had one upset with on restaraunt but that did not spoil our hoilday as they address it very well .thanks for a great cruise Read Less
1 Helpful Vote
Sail Date: March 2018
It was a great way to get home from Chile! Certainly better than flying. Smile! We were Aqua class, which enabled the use of the BLU restaurant. We certainly enjoyed that restaurant, not only for the selection of food, but the quiet ... Read More
It was a great way to get home from Chile! Certainly better than flying. Smile! We were Aqua class, which enabled the use of the BLU restaurant. We certainly enjoyed that restaurant, not only for the selection of food, but the quiet atmosphere. The team serving us, led by Marcel, deserves recognition for extra ordinary fine service. If traveling on Infinity, we would select Aqua Class again. The ports of call are interesting in that they served areas that we would have overlooked, like Arica and Pisco. We were not impressed with Manta. Lima and Panama Canal are obvious stops. The ship went into dry dock after our cruise for a much needed facelift. They were having engine problems that needed attention. As an Elite status Travelor, they offer a complimentary happy hour from 5-7 pm each night. Unfortunately, there were over a third of the guests who enjoyed that status, and the Constellation lounge simply could not hold us all. They elected to give us redeemable tickets for three drinks a night in any lounge, which was a very good solution. That allowed us to join our non elite guests traveling with us. Thank You Celebrity. The only misstep was a time zone change BEFORE arriving in Grand Cayman, putting the ship on the wrong time zone in Grand Cayman. This led to much confusion for both the guests as well as tour operators. Read Less
Sail Date: March 2018
This was part one of a Back to back cruise. We flew in to Buenos Aires a week early so that we could see Iguazu Falls. After all, if you are traveling this far, might as well see other spots. We got a great rate (Premier Class) on ... Read More
This was part one of a Back to back cruise. We flew in to Buenos Aires a week early so that we could see Iguazu Falls. After all, if you are traveling this far, might as well see other spots. We got a great rate (Premier Class) on Aero Mexico from Orlando to Mexico City to Buenos Aires. A word of caution: I booked the flight online properly, and when I did a periodic check to make sure it was still scheduled, it had changed to round trip Orlando to Mexico City to Orlando. After a nervous phone call, we were rescheduled on the next day's flight. We used 01Argentina for all of the Argentinian travel and hotels. That worked without a hitch. We were picked up at the EZE airport, taken to the hotel Dazzler Recoleta, taken to the domestic airport, flew to Iguazu, taken to the Melia (old Sheraton) which is in the park, did some tours for a few days, flew back, did a tango show, a ranch tour and got taken to the ship, all for less than Celebrity charged for one person for one day. Embarkation was a breeze since we arrived at the pier about an hour after they opened. As for the ship, it's not new, obviously. It had been having propulsion issues the previous few cruises and the April 2 cruise was cancelled for dry dock repairs. This slowed us down a bit and many of our port calls had their times adjusted. We also had an air evacuation of a crewman who had a heart attack. This diverted us about 17 hours but turned out to be good for us. Celebrity had two presenters on board: MickeyLive and Ranger John. Both were outstanding and really helped make the cruise an experience instead of just a trip. They explained what we would be seeing, how to enjoy the experience, and many other great topics. All of our excursions were through Cruise Critic. The absolute best tour was in Ushuaia with Pira tours to Harberton. Pira is the only tour company allowed to go the Harberton, and is only allowed to take 20 people. We saw penguins, walking among them, for over an hour. Due to the weather and our speed issue, Punta Arenas and the Chilean Fjords were cancelled, resulting in a 1/14 refund and an OBC, which was unexpected, but welcomed. Another highlight was Cape Horn, where the weather was beautiful and the seas were calm. The Captain opened the helicopter deck so we could see the sunrise. We just did circles for an hour or two to enjoy the rare sight. Later in the day, some whales followed us as we were going by the glaciers. Concerning food, we rarely ate in the MDR. We like to see the 7pm show, so we ate in the Ocean View Cafe for most of our meals. They have many custom stations where you can get eggs, omelettes, pizza, stir fry, hamburgers, steaks, salads and pasta made to order. The public areas were way too cold. Many people brought sweaters and jackets to the theater. We had blankets when we were eating in Qsine. San Antonio is the new destination, replacing Valparaiso. If you get to San Antonio early, the town has a nice boardwalk and mall really close to the pier. You can see sea lions, pelicans, fish markets, and many other local items. Since we were B2B, we just walked around and enjoyed the sights. There were about 450 B2B folks onboard, and getting our new documentation was a breeze. Read Less
7 Helpful Votes
Sail Date: February 2018
We had booked this cruise 2 years ago and were very excited when the time finally arrived to go to Antarctica. We spent 3 nights in Buenos Aires beforehand and enjoyed our time there. Embarkation was straightforward, our inside cabin on ... Read More
We had booked this cruise 2 years ago and were very excited when the time finally arrived to go to Antarctica. We spent 3 nights in Buenos Aires beforehand and enjoyed our time there. Embarkation was straightforward, our inside cabin on deck 8 was ready quite early, we had lunch at Oceanview Cafe after we dropped off our things. The food there was very good as it was for the whole cruise. We of course knew that this cruise involved a lot of days at sea, and that Puerto Madryn had been cancelled but our main focus was to see Antarctica and because we were so lucky with the weather we were able to see for ourselves this glorious place. At our first port Ushuaia we took a taxi with friends to visit Tierra del Fuego National Park, the driver took us to the main stops and was very informative. Rounding Cape Horn was incredible as the water was flat, and we were able to slow down and even observe the famous statue there. This was really unheard of, very often ships don't even get to complete rounding the island! The good luck continued for our main stops for cruising in Antarctica, Paradise Bay and Elephant Island. Beautiful and calm weather allowed us to get outside and take in the beauty of this magnificent part of our planet. We were also able to get to the Falklands where we did a ship's tour and got to see the wonderful Gentoo penguins. There was a mix up with the tour we had booked being cancelled, and having to take a substitute tour which was far more expensive, but we complained to the excursions people who resolved the matter to our satisfaction, In Montevideo we did our own walking tour which was fine, we had been here previously. The ship itself we found to be in good shape, our cabin was in excellent condition, as were the main public rooms. The dining room food was of a very good standard, our party of 8 did select dining and we never had to wait for a table. The service was always good. We also ate at Qsine for a special occasion and enjoyed the experience there. Tuscan Grille was also very good. Entertainment was of a good standard also, and we loved going to see MickeyLive, his knowledge and enthusiasm added greatly to our understanding of what we were seeing. Ranger John and Dr Peter also gave additional insight to our journey. So, all in all this was a fantastic cruise, we cannot fault it! Read Less
Sail Date: February 2018
Our cruise to Antarctica was a truly amazing experience onboard Celebrity Infinity. Everything about our cruise and the destinations were wonderful. The service and the crew were great. We loved the ship and found it to be so much better ... Read More
Our cruise to Antarctica was a truly amazing experience onboard Celebrity Infinity. Everything about our cruise and the destinations were wonderful. The service and the crew were great. We loved the ship and found it to be so much better than the growning and moaning reviews of so many. I would sail on her again in a heartbeat and in fact we are for the next two weeks. We feel so fortunate to have seen the things we have seen and visited the places we went to. With only about 1% of the population ever visiting Antarctica we feel pretty special. We saw so many penguins in Ushuaia Argentina and The Falkland Islands and it was great fun. Thank you Celebrity for your service and great attention to detail for our 50th Anniversary celebration. It was truly a trip Of a lifetime for us and for pour friends !!!!! Read Less
12 Helpful Votes
Sail Date: February 2018
Celebrity Infinity review Feb 18-March 4 2018 We have just returned from the Infinity Antarctic cruise Feb 18. Overall, this was an amazing cruise. We began the planning almost 4 years ago ( we scheduled on a 2016 sailing but had to ... Read More
Celebrity Infinity review Feb 18-March 4 2018 We have just returned from the Infinity Antarctic cruise Feb 18. Overall, this was an amazing cruise. We began the planning almost 4 years ago ( we scheduled on a 2016 sailing but had to postpone for (good) family reasons). After that long, it was hard to believe that the time had arrived! About 3 weeks before sailing we were notified by Celebrity of pod problems on Infinity that would necessitate some slowing of the sailing speed and missing Puerto Madryn. This was disappointing but this port was not the reason we booked this cruise- that was Antarctica and the goal was to be able to spend as much time there as possible. We flew Delta non stop to Buenos Aires on the 14th ( arriving in the am of the 15th). Although taxis and remis are available, after 10 hours of travel we decided to arrange for a driver to meet us at EZE. After much research, we reserved with David Transfer taxi for all of our transfers and we are so pleased that we had. David was very responsive by email and emailed us pictures of himself as well as where he would be waiting at EZE. He was there waiting for us even though we were a bit late after waiting for our luggage (that took a long time to deplane!). We stayed at the Ayres de Recoleta Plaza hotel- these are actually more like efficiency apartments than a hotel. This was a pleasant place to stay-not fancy but quite comfortable- and very convenient to restaurants and the Recoleta cemetery. They deliver a substantial continental breakfast to your room at the time you choose (and even came earlier than their usual hours because of our early departure on Friday for our flight at AEP). We stayed Thurs night and Saturday night. They willingly stored our big luggage while we were gone on Friday (so we only had to take carryons with us) and had it waiting for us in our new room upon our return to BA on Saturday. The only caution is that there are nearby restaurants and bars with live music in the evening so request an apt/room towards the back rather than up front if you are sensitive to noise. Literally 2-3 doors down from the hotel is a small restaurant with excellent inexpensive empanadas- Cumen Cumen- so we had a snack while waiting for our room to be ready. We also visited the Recoleta Cemetery- it is truly like a city, with streets and crossroads and several story buildings ( mausoleums)- some of the architecture is amazing and some have beautiful stained glass windows ( best seen from inside the crypt!) There is a map at the entrance but we just wandered around street by street. Most restaurants in Argentina start serving dinner at 8pm and there were reservations up until 1130pm- after a long overnight flight we knew that wouldn’t work so we reserved a “late lunch” at 3pm at Fervor- what an excellent meal in a lovely environment. Amazing steaks and great tiramisu for dessert. We decided to add on a trip to Iguazu Falls since we were so close from BA. Again, after research and reviewing tripadvisor and cruise critic, as well as pricing hotels and airfare, we contacted Pablo from 01Argentina travel agency. He was very responsive on email and put together a package of airfare from AEP Jorge Newbery airport, transfers to and from Iguazu airport and the Sheraton (now Melia) hotel and was able to do that for less than we could ourselves. Iguazu falls was absolutely amazing, it is impossible to capture the beauty,scope and intensity in still photos! The Melia was very nice and much better than I had expected based on some TA reviews- they are supposed to be starting a reno project this month but we did not see any construction during our visit. We upgraded to falls view for a nominal amount- wow! Staying in the park allows for earlier entry and later stay than if staying in Iguazu town. Food was expensive but not out of line for most hotel restaurants. Breakfast was included in our room rate and there was a lovely buffet. The transfers to and from the airport were on time and the driver helpful in purchasing our national park entries. We returned to BA Saturday evening and David’s colleague was right there to get us. Our room was ready and waiting and, as mentioned, all our luggage was already in the room awaiting us. We had dinner at Rodi bar restaurant. This was very much a neighborhood locals restaurant and there were only 2 tourists there besides us. The steaks were excellent and not expensive and the empanada appetizers great. David was right on time to take us to the cruise ship Sunday morning. We arrived at the port at about 11 am. The cruise port at BA was very efficient and from curbside to Café Al Bacio was 30 minutes. Infinity is not a new ship but she is in very good shape. The staff are quite friendly and welcoming and were quick to learn names and preferences. We had upgraded to Aquaclass when there was a price drop after final payment and were able to experience Blu- the quieter atmosphere and personal attention were enjoyable. The food was very good- we did not have anything that disappointed. The cabin was nice but much like a regular veranda- the balcony was a bit bigger. We are not spa people so didn’t use the Persian gardens and the shower heads would not be the reason to book here. We would book Aqua again if the price was right but wouldn’t pay a high premium for Aqua. Café Al Bacio was excellent as usual. The staff were very attentive but sometimes, especially mid- afternoon the area became extremely crowded. We had 3 sea days to start but enjoy the down time-there were excellent Beyond the Podium lectures. Ranger John and Dr Peter had interesting topics but Mickeylive was definitely the highlight! His talks were consistently standing room only and very enjoyable. We attended every one and learned many new things each time. The Snapshot rally was a great idea ( a lot of work for Mickey and his wife ) and so appreciated- by sharing 4 of our photos, we now have a disc with many other cool photos from the trip. Because of the pod issues, our scheduled arrival in Ushuaia had previously been moved from 9 am to 2pm. We were right on time arriving to the port. Beagle channel sail in was beautiful and we were able to see many cormorants and penguins while sailing in. There were many penguins swimming in the water ( I have since learned this is called a raft of penguins) and lots on land ( a waddle). We had some time to explore the town and then took a tour. We were able to arrange, with others on our roll call, to go to Martillo Island with Pira tours. We took a 90 min bus ride to the Harberton ranch and then took a boat to the island and were able to walk with thousands of Magellanic and Gentoo penguins. Never knew that some penguins bray like donkeys. Since we were there later in the day, when they apparently are more vocal, we heard a lot of hee haws! There was a pair of King penguins on the beach as well- what a treat!. We got back to the ship at about 11pm and all aboard was 1130 and we were on the way to Antarctica- but first Cape Horn and the Drake! The weather at Cape Horn was absolutely amazing- blue skies and smooth waters and the Captain was able to do a few 360s so all sides of the ship had excellent views The helipad was opened for those who wanted that experience. The Drake had some shake but not terrible. We did have some rain and fog and the waves were estimated to be about 3 meters but even with my mal de mer tendencies, I didn’t have any issues. We arrived to Antarctica with fog and clouds but this lifted for while during our time and there was even a big rainbow. Icebergs of many shapes, penguins and sea birds and whales and the occasional seal were there to welcome us. Antarctica is awesome and lived up to all our hopes and expectations-this definitely was the bucket list reason for this cruise and we were thrilled with the time there. We had clear weather during our Paradise Bay stop and again the Captain was able to do a slow 360 to give all the incredible views. We were out on our balcony most of the time but did also go down to deck 4 sometimes. We were at Elephant Island the next day and again, beautiful weather and views. It’s hard to imagine how Ernest Shakleton and his crew survived on that stark landscape. Soon after leaving Elephant Island we were again into fog and some rain and again Drake Shake but nothing bad. We arrived at the Falkland Islands on time and tenders actually started earlier than expected. We were on land by 7am and met up with Nyree from Estancia excursions to go to Volunteer Point. She was set up at the pier and waiting even though we were early. She had been extremely responsive to email and was very pleasant to speak with in person. She paired us up with another couple from the ship and we went with Leon in his Range Rover 4x4 jeep. There was another jeep running with us but fortunately neither of us were stuck- were glad that Leon is very experienced at driving thru the peat bogs as there were a lots of big ruts and dips! It was very interesting hearing about life in the Islands and the time went by quickly. We were actually the first car to arrive at Volunteer Point and it was amazing ( I am using that word a lot in this review but it is true!). There were hundreds and hundreds of King Penguins, many still with their young brown fuzzy chicks. There were waddles on the meadow areas and smaller groups walking down to the beach and ultimately getting into the water. There were Gentoo and Magellanic penguins here too but the Kings were definitely the stars of the show. We spent about 2 hours there and then had our box lunch and headed back. We had a short tour of Stanley and then were able to walk around a bit and shop. Highly recommend touring with Estancia – the tour cost less than half of the same ship’s excursion and we had a wonderful time! There were then 2 sea days and then we arrived in Montevideo- we decided to self tour here and walked around the Old Town. It was a pleasant walk and did find some nice local craft items in the market. Although not much for attending shows, we did decide to attend the final show which was a group of 4 Argentinian singer/dancers/musicians and this was very enjoyable. We arrived back to BA early and were off the ship in no time. Bags were waiting and David was right on time to pick us up for the last day. Since our flight was not until 9pm, we had arranged for him to take us around for a brief city tour and then out to Santa Susana ranch for the gaucho experience and barbecue. Lots of good food and drink, fun singing and dancing and horse back or carriage rides if desired. The gauchos did a horse back riding show to conclude. A fun way to spend the last day. We arrived at EZE at 545 and it took 90 minutes to get to pre-security to be able to drop our bags ( so be sure to leave plenty of time). It took another half hour to get thru security and passport control/customs and were finally at the gate. No drinks allowed to be carried on the plane, even if purchased when you get to the gate so be warned- either it had to be consumed before boarding or thrown out. There was also another security check while boarding and all bags were opened. Once we got on board, the flight was smooth and 10 hours later we were back in the US. We thoroughly enjoyed this cruise and have no complaints- everything was excellent. Other than missing Puerto Madryn, we had no awareness of any pod issues and we were on time or even early for all our arrivals. The staff were on the ball and friendly, our cabin attendant Jose like a ninja, the wait staff and other Blu staff attentive and so welcoming (Rosibel was a joy), Vivie from the bar staff knew us and our preferences after 1 day. We highly recommend David transfer taxi (https://www.facebook.com/pg/David-Transfer-Taxi-317373678456050/about/?ref=page_internal) and Estancia excursions (http://estancia-excursions.com). The Pira tour experience was great and walking with the penguins very cool- contacting PIra pre cruise was a bit challenging however. 01Argentina travel was excellent for our Iguazu trip (http://www.01argentina.com) This was a trip of a lifetime and I would not hesitate to recommend it to anyone. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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