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Sail Date: December 2017
We were supposed to go to Puerto Rico over Christmas and New Years but after Hurricane Irma, we needed to change our plans. I have been on many Celebrity Cruises and I wanted to go to Patagonia. After looking at the Itinerary,I felt this ... Read More
We were supposed to go to Puerto Rico over Christmas and New Years but after Hurricane Irma, we needed to change our plans. I have been on many Celebrity Cruises and I wanted to go to Patagonia. After looking at the Itinerary,I felt this was a good option. The reviews of this boat were mediocre and that was completely accurate. The ship should have been drydocked a LONG time ago and upgraded. It had no pizazz, no life to it. The carpeting was brown and yellow and that pretty much describes the boat. It was like a Howard Johnson's. Old and Boring. I cant understand why Celebrity didnt fix this boat up! I didnt mind that there were some area with paint chips or the cabinets had some loose hinges. But the carpeting was BROWN! Embarkation and disembarkation were long but I could deal with that. We chose flexible dining and that was a big mistake!! Everyone came down to eat between 8:00 and 9:00 so there was often a long wait to get into dinner. The food was OK. bottom line is everything on the boat was OK. Nothing was great. There was no WOW factor. I would never ever go on this boat again. I am not sure I will go on Celebrity again Read Less
2 Helpful Votes
Sail Date: December 2017
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations ... Read More
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations particularly with Solstice Class. A few major flaws to note. Atrocious tender operation wherein we had to wait over one hour in early am to go to shore. No excuse for this. On XMAS night, dining room had a meltdown from 8-9:30 pm due to volume. No apologies for long seating waits and confusion offered...bad form. Selling over the top. This cruise featured amped pricing on all service items such as specialty dining and spa services. Thought we were on Carnival on a few occasions. NCL offers more variety and superb entertainment. Specialty dining depth with newer ships sets them above Celebrity Infinity. On the positive side, they did have an underutilized M Life resource in Mickey Live. A very enjoyable speaker and presenter who is extremely knowledgeable. But they only featured him sparingly in our view. Read Less
2 Helpful Votes
Sail Date: December 2017
Background. We are Celebrity Elite members. I am hearing impaired. I wear a hearing aid. I can hear but, many times, words sound mumbled. This is a recent occurrence, happening in the past few years, so I don't know sign language. My ... Read More
Background. We are Celebrity Elite members. I am hearing impaired. I wear a hearing aid. I can hear but, many times, words sound mumbled. This is a recent occurrence, happening in the past few years, so I don't know sign language. My husband (I will refer to him as H) hears perfectly. My hearing problem limits many of the activities on board. That's one of the reasons this cruise is hard to rate. So bear with me. We stayed overnight in Valparaiso prior to the cruise and took a $13 cab ride to Vina del Mar where Celebrity offered a complimentary bus ride to the new port of San Antonio. OK, we dealt with it. We arrived at the port around 4:15. Embarkation was swift and we were able to rush to our cabin on deck 8 just in time to head out for the safety drill. The area was jam packed. Most people could not see what was going on. Obviously, I couldn't understand what was being said. Our last cruise was on Oceania, and they take the safety drill very seriously. They even checked to make sure that we had our life jackets on and buckled correctly. Anyway, we survived. The concierge cabin was fine. Decent vanity space with the shelves and cabinets in the bathroom for two people. However, absolutely very little water pressure in the shower. It could barely wash off the shampoo in my hair. The cabin had plenty of storage. The bed was comfortable. H thought it was a little hard but I like that. Small balcony with 2 chairs and a table. Our room steward, Richard, was fantastic. He knew what we wanted before we asked for it. Nothing was too much trouble for him. H got to rehearse a few times and sing with a choir made up of volunteer passengers. It was directed by one of the singers from the show. H really enjoyed it and the performance in the grand foyers was great. I enjoyed the production shows. The other shows just would be a waste of time for me. I went to the trivia games in the Constellation lounge because the questions were shown on a screen. My team won 3rd place in the progressive trivia. H and I tried to participate in "Name That Phrase", a wheel of fortune type game. We knew something was wrong when phrases would be guessed by the same 2 people after just one letter was shown. I mean, if you just saw an "A" and it's two words, would you guess Sigourney Weaver? Well, this person did and it was correct. We found out later that, since this was apparently a back to back cruise, the same phrases had been used in the prior cruise. It sort of spoiled things a little. No biggie but definitely a minus point. Many of the other activities I just couldn't do because I wouldn't be able to hear what was being said. H did go to many of the talks and would just fill me in later. It would have been nice, when these talks were shown on the tv, to have closed captioning. There was absolutely none for any channel. Every night we went to the Constellation Lounge for the Elite and above cocktail time. We enjoyed it thoroughly as we always sat with a particular group. The hostess was so friendly and always smiling. Now for the food. Breakfast a few times in the buffet. Depending on the time you went, it could be a madhouse. The food, omelettes, waffles, breads, pastries, etc. were good. Most of the time we went to Tuscan for a continental breakfast. We enjoyed the quiet. The first time we went to the lunch buffet, it was impossible to find a table. We walked out and went to the grille for a hamburger and took it back to the cabin. We learned to time our visit. The food, especially the pasta bar, was really good. We did the buffet twice for dinner and it was good then also. We had 6pm early seating in the main dining room. Surprised to find our table on deck 5 while the Select dining was on deck 4. We had a table for 6 and enjoyed our dining companions when they were there. Our waiter, Renato, and our assistant waiter, King, were wonderful. Always smiling, there when we needed them. I wish everyone was like that. The food was generally good. Some dishes better than others but nothing bad. One night we went to Qsine. We ate there on a prior ship and thought it was just OK but wanted to use some of our OBS. It was pretty bad. We ordered 5 items and only one was decent. The others were just bland. We told the waiter this and he invited us back for a complimentary meal. We did take advantage of this and ordered different items. It was better than the first time but still nothing to write home about. We will skip Qsine on our next cruise. Now the ports. We only did 2 excursions with Celebrity, Ushuaia, because we wanted to go through the Beagle channel, and debarkation day in Buenos Aires, because our flight wasn't until 9:15pm. Both tours were good. We really enjoyed he Buenos Aires one because it went to a gaucho ranch where we had a great lunch and dancing and gauchos. Great way to spend the day. In Puerto Montt, we found a tour on the pier that did the lake and volcanos and river. Wonderful. Half the price of Celebrity and a comfortable van, not a big bus. Punta Arenas was cancelled. Was told that the weather was going to change in a few hours. Puerto Madryn, we and another couple took a cab roundtrip to the penguin rookery. What an experience. This is a must see. Punta del Este. Pretty town. Not much to see other than the "hand" which we walked to. Montivedeo, walked around. Walked to the "Alive" museum. Very interesting. About $8US admission fee. Saw a short movie and artifacts and explanations of what actually happened. I'm into that and really looked forward to visiting the museum. Buenos Aires, for me, was disappointing. It's a big city. A lot of people smoke. We were warned many times about pickpockets but had no problem. We overnighted here and, unfortunately, we were docked in a cargo loading area. You know, the place where they have the big containers offloaded from the ships and then unto the trucks. That's what we faced. Including the bright lights at night. Be prepared at the Buenos Aires airport for long lines and intense security. Our carry on bags were checked twice. They confiscated my small nail scissors. I have traveled the world with these scissors for years and years with no problem and they took them. My bags were checked again prior to boarding. Summary, interesting cruise. Went to places I never thought I would go to. Too many sea days, with one added on due to the Punta Arenas port cancellation. Glad I went and can cross it off my bucket list. Read Less
1 Helpful Vote
Sail Date: December 2017
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. ... Read More
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. Positives: Our cabin was comfortable. Our stateroom attendant was fabulous. The concierge was amazing and never failed to come through for us, despite how crazy the requests were. Main room dining was decent and the waitstaff did a great job. The onboard orchestra was fabulous, and the singers and dancers were friendly and approachable. The officers were also easily accessible and approachable. The Celebrity Life activities were amazing. MickeyLive and the Naturalist always had informative presentations. The port reviews were factual and avoided the pitches of other cruise lines. The Future Cruise team was knowledgeable and helpful and you never had to wait. Negatives: Internet: We prepaid for the internet and our login code was supposed to be delivered to our stateroom. It was not and the tech staff in the iLounge was condescending and rude when we asked for it. The internet seemed to crash almost every morning. The free sites (e.g. Celebrity.com) worked, but the authentication server on the ship was down and prevented normal internet use. Photo Shop: We made the mistake of purchasing the cruise video. The quality was awful and fully 20% was taken up with videos of people having their boarding photos taken. It was a total waste of the DVD, let alone the money we spent. Guest Relations: There were endless lines at guest relations. The folks working there were either poorly trained or unempowered to solve problems. Usually they forwarded issues on to others rather than solving them. This made the service times extremely slow for routine requests. Onboard video channels were low resolution and grainy. The food in the buffet was uninspired and repetitive. Since we also recently completed a 31 day cruise on the Holland America Noordam, it made comparisons. In general we found that the food on Holland America was more varied. Everyone seemed to be genuinely friendly and helpful. In room comment cards were collected daily and issues were acted on immediately and followed up on. Despite being on a back to back, entertainment was not repeated. On the other hand, the port information sessions were sales pitches. You had to make an appointment with the future cruise consultant several days in advance and she was absolutely worse than useless except for handing out brochures. Read Less
1 Helpful Vote
Sail Date: November 2017
Itinerary was why we chose this cruise; however the captain was not accommodating when going through Darwin Icefields during the daylight hours so it could be seen. The times out in our cabin were not accurate. Very disappointing that ... Read More
Itinerary was why we chose this cruise; however the captain was not accommodating when going through Darwin Icefields during the daylight hours so it could be seen. The times out in our cabin were not accurate. Very disappointing that the captain could not slow the ship down to give the customers what they paid to see, especially since we didn't get to stop in Puerto Areanes, Chile. The lecturer (Mickey) gave bad information also. He said he would be in the Constellation Lounge at 9:30 the evening of the Darwin Icefield and never showed up.(whether this was because the captain wasn't cooperating, or not, but many of us waited until 2:30am and finally gave up. The food was good, but started repeating the menu later on in the cruise. The captain did not speak very good English and was very hard to understand during his announcements. The Captain's cocktail party was a joke as there were no cocktails, only a few of his staff in the hall to shake hands....really? Read Less
1 Helpful Vote
Sail Date: November 2017
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its ... Read More
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its expert narration by Bill Fall was outstanding. We have sailed on this ship before and loved it. This time the entertainment was poor and the food was lacking in quality. Service was excellent in the dining room and in the lounges. Our cabin steward was pleasant and very attentive. There was one hour of good entertainment (Celebrity Showtime) every evening. Most of the other things going on around the ship listed in the daily newsletter were just talks and seminars geared towards ways to spend your money. Embarkation was poorly organized. We have cruised on all of Royal Caribbean's big ships and embarkation took minutes to get all 4000 to 6000 passengers signed up and onboard. Celebrity is part of the RCI brand and should copy Royal Caribbean's efficient embarkation process. I would not take the Celebrity Infinity again. The ship is lovely and a little "tired" but without good entertainment and good food, we'll stay with Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: November 2017
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
2 Helpful Votes
Sail Date: November 2017
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with ... Read More
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with a small setting room in front of the bedroom which made the bedroom to be dark. The steward keep the room somewhat clean but he was always helpful when asked for anything. Two bottles of wine were given to us throughout the cruise which we didn't expect. I also had some a cosmetic procedures with Andrea and she was outstanding. The results were great. When ordering room service 3 separate times they forgot us. The ports were fun and interesting .The food was good everywhere on the ship. The free therapy spa pool was real plus for the ship. Overall the cruise was not bad. We never felt crowed...people were always spread out through out the ship. Read Less
1 Helpful Vote
Sail Date: October 2017
We cruise primarily for the destinations and different experiences. The ship is very nicely laid out and there is plenty of space and things to do for the numbers on board but it is starting to show its age. Cleanliness and sanitization ... Read More
We cruise primarily for the destinations and different experiences. The ship is very nicely laid out and there is plenty of space and things to do for the numbers on board but it is starting to show its age. Cleanliness and sanitization was good, much better than on Carnival Liberty we had just back-to-backed. Balcony cabin 6036 starboard was OK, quiet and clean but showing wear and tear, well maintained. Select dining was fine, managing to get in without wait most times. Impossible to pre-book a time as most had been taken prior to cruise start. Food at buffet and Trellis generally OK but nothing special. Fish invariably overcooked. Enjoyed most of the evening entertainment and the music in the bars around the ship also good, plenty of variety. Beyond Podium Lectures always early, certainly before we had arise and breakfasted. Could have shown some variety in timing. We were enjoying the dance lessons in Constellation with Nacho, but these were suddenly cancelled without explanation after only 2, very disappointing. Booked 3 shore excursions 2 with Celeb, one independent. Getting on and off the ship on Celeb tours was a shambles, big queues to get a ticket before embarking, so much so that some people missed their tours. Getting back on also problematic, long queues taking 30 minutes in 90 degree heat and 90% humidity - lovely. Bought Macallan whisky tasting & wine pairing- top notch and good value, but the organisation a shambles. Paid but did not dates and times, went to service desk who gave times, whisky taste ran on different day, went on wine tasting but it was the wrong one as several running. Read Less
1 Helpful Vote
Sail Date: October 2017
The Panama Canal has been on my bucket list for over 30 years. Before I proceed, I want to comment that we are experienced cruisers (Celebrity Elite). and this is the 3rd time we have sailed the Infinity. We have delayed because I am not a ... Read More
The Panama Canal has been on my bucket list for over 30 years. Before I proceed, I want to comment that we are experienced cruisers (Celebrity Elite). and this is the 3rd time we have sailed the Infinity. We have delayed because I am not a big fan of the tropics, hate heat and humidity, and memories of Vietnam come creeping back in these environments. Fortunately there were few "critters" flying about. The Cabin: We figured it was now or never and took the cruise. It became, understandably, warmer and warmer as we proceeded. this we expected. Unfortunately our room AC was not up to the task in our Aqua class cabin. 3 complaints, 1 cabin attendant, and 2 to guest relations, failed to resolve the erratic temperatures. Temps cycled from nearly 77 to 68 on an erratic basis that seemed to have no apparent reason. The 77 seemed to be the "norm", which was far too warm for us. The thermostat was left in its lowest setting and never moved up. the 68's while welcomed, came and went. the hallways on deck 9 varied similarly. I suspect the environmental systems people were struggling with keeping the entire ship cool and were cycling the various decks. Changes in deck temps were quite noticeable as you went up and down the decks. Our mini bar never cooled below 55 degrees despite have it changed 3 times. Is this the norm for minibars? We expected it to be cooler. The beer was warm - ugh (If you are wondering where I am getting these temperatures, I carry a small, calibrated, infrared thermometer when we travel.) The ship experienced 3 power failures in 1st 3 days we were aboard. Fortunately all were around noon and were barely noticed unless you had an inside cabin. The first time the Ocean View Cafe and decks 9 and 6 were affected. It was off about 10 minutes, came back on for about the same amount of time, and then went back off for about 5 minutes. There was a harried announcement over the ships intercom from the bridge about issues with "the ships ageing electrical system". Something I certainly would never have said. The last power failure was the following day and lasted only 2 or 3 minutes, again about noon. The elevators all continued working during these events. Our embarkation went perfectly. A very smooth event. On a more positive note, we found the ships WiFi much improved over last year. The tech actually understood android systems also, a great improvement over the "I don't know" of years past. The food was generally very good but we found ourselves eating more and more in the Ocean View Cafe, particularly as the voyage progressed. We missed more and more the small touches that make up our diet. Steak is great but we missed having it flame grilled. A whole different taste. The gravies/sauces tended to be bland. Mexico was about what we expected. We felt Cabo St Lucas was a tacky tourist trap with over priced trinkets and a beautiful harbor. Its mostly fishing based place and most of the harbor area is devoted to this. The Disney Wanderer was there when we arrived and this made for some confusion and crowding. But not for long as many people got off, looked around, and went back to their ship. The harbor views were much better from there. Puerto Vallarta was much better but just not much there of interest once you have taken in the magnificent views around the harbor. We enjoyed the ships tours, The coffee plantation in Costa Rica was most interesting and we really enjoyed it. They spoke not only of coffee but the life cycle of bananas. There were some unexpected insights leading to a far more interesting day than we had expected. The city tour in Guatemala had a long bus ride which was mostly why we took it. The craft brewery portion was just a tasting with some tasty snacks. There was great WiFi also. In Panama the entire 1st day was spent transiting the locks. VERY interesting and the whole point of this adventure. The 2nd day we docked at Colon where we took a Distinctive Voyages tour provided by our travel agent. We really enjoyed this as we again made a long bus ride (we wanted to see the countryside) went to the canal Visitors Center (ok, but we could have passed on it) and then did a walking tour of old Panama. A side note, Colon Panama is a VERY (as in the words of our guide) "rough area" and we were strongly advised not to go there. After driving through it, I can certainly see why. Dirty, crowded, with decaying building propping each other up. Many looked as if they were painted last in the 19th century, if then. The inhabitants scarcely looked better. Ugh The final stop on the cruise was fabled Cartagena, Columbia. The city fabled in tales of the Spanish Main and a jewel of the Caribbean. Our time here was all too short, but then again the heat and humidity were over the top. I was quickly drenched in my own perspiration and my t-shirt took 2 days to moderately dry out. The old colonial areas are being restored and much of the charm of that era still remains. But we were hurried by the short shore time. Dora Tours maximized our time there and we were able to view the city from “La Popa” its highest point. The road up is currently closed to all large tour buses but our mini bus was permitted. The view was magnificent. The port area had the best visitors arrival center of the cruise and an extensive shopping area as well as a large aviary full of parrots and other jungle exotics. Just not enough time to take it all in. The disembarkation in Ft. Lauder Dale was a marathon of endurance. It took over 3 hours to get through customs. 4 agents for 2000 passengers. What a goat rope!!! The Celebrity bus transportation was a confused mess as they were attempting to use the same buses to embark and disembark passengers. The luggage got mixed, people got separated from their luggage (separate buses), and we changed buses 3 times before they got it right. We were not being separated from our luggage. No faith in the process at this point. I am quite sure many people missed their airline connections. Ours were fortunately late in the day at 3:30. We believed that we had plenty of time to kill at the airport. WRONG. We were group 23 of 25 getting off the ship. On arrival at the customs area we were confronted with what appeared to be the entire ships compliment of passengers in 2 massive lines, (please keep it 2 abreast please – no idea why). The lines inched forward interminably. Ugh We finally arrived at airline check in with about 30 minutes to spare. The whole process took almost 5 hours from the time we started down the ships gangway. Not a good final experience. 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2 Helpful Votes
Sail Date: October 2017
I have always loved cruising with Celebrity, however this cruise was not my favorite. The ship is showing its age and the food was ok. The usual WOW factor was missing this time. The food in the Oceanview Cafe was almost better than what ... Read More
I have always loved cruising with Celebrity, however this cruise was not my favorite. The ship is showing its age and the food was ok. The usual WOW factor was missing this time. The food in the Oceanview Cafe was almost better than what the unimpressive menu in the Trellis Dining Room. They had a wine testing for the Captain Club's people at 11:00 am. Who wants to try wine after breakfast? The ports were not very exciting. The best part of Cabo San Lucas was arriving. Beautiful rock formations, 30 min. tops. Unless you go snorkeling or scuba diving, there is nothing to see or do. Puerto Vallarta was a little better. We took a public bus to The Malecon and walked around. The port in Puerto Quetzal has nothing to offer. It is an industrial zone and we were told it was not safe to go into town, therefore, we did a tour of Antigua, 1 and a half hour bus ride to this colonial town. The town itself was ok and the best alternative to staying on board. The government of Panama should be ashamed of bringing people in to Panama and the first they see is Colon. The town is falling to pieces. We were told they are going to fix it and that it should be read in 5 years.... The best Colon has to offer is its "Zona Franca" or Free Zone. Not that the Celebrity people tell anyone it exists just a few blocks from the ship. Great bargains to be found. The best port by far is Cartagena, Colombia. There are great tours for $20 ea just outside the port Don't pay top dollar on board. To be fair, Celebrity had very good speakers for their Beyond the Podium series with a lot of interesting information regarding the history and building of the Panama Canal. The shows and guest entertainers were also pretty good. Service was very good. The crew works very hard and deserve every penny they get. They are very polite and friendly. Read Less
2 Helpful Votes
Sail Date: September 2017
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We ... Read More
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We lucked into upgrading to a Family Verandah cabin after final payment and really enjoyed the extra space and the enormous balcony. (An aside, I wish they had designed a bit of extra space for the bathroom--I can't imagine a family of 5 using that tiny, phone-booth-sized bathroom!) Our room steward was great. Two minor downsides, the toilet ALWAYS required more than 1 flush (sorry if that's TMI, but it is what it is) and the sheets always felt slightly…clammy? Maybe the humidity at sea? Maybe just me? I attended 3 shows and they were excellent. The musical entertainment around the ship was good, if a little loud at times. Luigi did a great job as cruise director. OK, now the service issues. Embarkation was a NIGHTMARE! Well over an hour wait, incredibly long lines, and very unorganized once into the terminal. "Go sit over there." Then people were not taken into line in the order seated. Very unpleasant start to the cruise. It was almost impossible to find bar service wait staff at the 10th floor café at breakfast to order fresh squeezed orange juice. Yes, a first-world problem, but I had the beverage package mainly for the orange juice and lattes for breakfast! I was only able to get it 2 out of 7 mornings!. Ordering a latte upstairs at breakfast was virtually impossible—they had to go down to the 5th floor Café al Bacio to get it. Only got that once. I went downstairs to get it myself AFTER breakfast 6 days. Again, in the grand scheme of things, a minor annoyance, but not one I’ve experienced on my favorite (other) cruise line. The main dining room (select dining) had bar issues as well. Several times, at both lunch and dinner, dinner companions ordered drinks or wine, asked several times about them, and one night actually complained to the Maitre d’ about the unconscionable delay. He tried to explain it away by saying that it was a busy night, but really? On a cruise ship, every night is a busy night! Overall, it was not a bad experience and I will certainly cruise Celebrity again, especially for knitting cruises. However, I think most of my cruising will be on another cruise line. Read Less
2 Helpful Votes
Sail Date: September 2017
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With ... Read More
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With that background here is my review of my Pacific Coast cruise on Celebrity’s Infinity 9/17-24/2017. We booked this cruise based 100% on the itinerary. It started in Vancouver, then Seattle, Astoria OR, sea day, San Francisco, Monterey CA, Santa Barbara CA and ended in Laos Angeles. The Infinity is beginning to show its age. The décor and artwork are not up to today’s standards, wear and tear was evident in many places, but all things considered it is a good ship. The staterooms were bigger than I expected and the baths were spacious compared to many others. The ship’s layout was pretty typical, we had no trouble finding anything and after a day or so easily found our way around the ship. The entertainment seemed to be a cut above what we’ve seen elsewhere. The magician Chris Funk was very entertaining, funny and mystifying. He did an evening show and an afternoon up close show. Both were well attended and well accepted. Lou Gazzara is a very talented singer from Las Vegas that also did an evening show and an afternoon performance. The final headliner was a Billy Joel tribute performer that played piano and sung. I didn’t record his name but I wish I had, he was also excellent. And to show he was willing to do whatever was needed for us to have great entertainment, the piano player for Lou Gazzara couldn’t perform that night and he filled in on the piano. But we all cruise for the food don’t we? Breakfast and lunch were as expected, all the standards and more (a poached egg station?) were available, no surprises, no disappointments. Our dinner staff was excellent. For some reason there were 6 empty tables around us and our seven top was our staff’s only table. The five dinners we ate there were all first rate. No complaints. Qsine is a $45 specialty restaurant that is as much an experience as it is a meal. Every diner is given an iPad as the menu. There are 20 choices and if you like you can get them all. Each is a small plate and I believe we had 7 plus dessert for the two of us. Each item was a work of art and even though the menu described the items each was a surprise when it hit the table. I highly recommend checking it out. It’s very hard to get everything perfect, and the two failures on this cruise were bad enough for us to decide we will not return to Celebrity. The first was the Chef’s Table dinner. These are usually only offered once per cruise and only seat a few people. We had 8 guests and an officer at the table. I think the best way to describe the Celebrity’s Chef’s Table (CTC) is to compare it to our last Princess CT. The Princess CT (PCT) started the day before, we all met with the Executive Chef and Sommelier to discuss the menu and our likes/dislikes/allergies, etc. They then went off to prepare the food and wine pairing. The CTC started with an invitation in our cabin stating time and place to meet. Both CTs met outside the galley. PCT gave us all white chef’s jackets and taught us proper handwashing technique before allowing us to proceed. They then brought us into the galley where we again met the Executive Chef and the Sommelier. There was an ice carving on a table surrounded by appetizers on a spoon and a small glass of wine for each of us. The next app was also served there, with another wine. We then toured the galley, hung up our jackets and were led to a table. Each seat had a small loaf of bread with our name written in chocolate for a place card. CTC met outside the galley, we posed for a group picture, then went on a brief galley tour. From there we were led to our table and found our seats by the paper nametags. On the PCT we were served more appetizers (a total of 6), each arriving on a tray with fresh cut flowers. Followed by soup and sorbet. The main course was Roast Veal Shank and Beef Tenderloin carved tableside, followed by dessert. The CTC had one appetizer, soup and salad. Sorbet was on the menu but not served. Main course was a choice of Filet or Turbot. Dessert was a “Chocolate Sphere. “ a hollow ball of chocolate filled with a fruit filling. They told us that usually they light the chocolate and it melts into a smooth dessert but for safety they would not light them. Instead we had to use our spoons to break our way through the hard shell to get to the inside. It may have been good melted, but as served everyone just had a few bites and pushed it away. PCT cost $200/couple, CTC was $250/couple. We left very disappointed. Second problem was with the only shore excursion was the only shore excursion we booked through Celebrity. We were in Santa Barbara on Saturday and my wife decided she wanted to see the Reagan Library, a $129 excursion. I filled out the form on Thursday and dropped it in the box at 3pm. On Friday morning (the excursion was on Saturday) we got a phone call at 6:22am. We had nothing planned and our intention was to sleep in a little. But a phone call at 6:22am ended that idea. The caller said she had just seen our request (shore excursion was open for 2 hours the night before) and it was no longer available. Yes, we got a very early morning phone call to tell us our trip for the next day wasn’t available. I got madder and madder throughout the day and finally decided I needed to talk to someone. I went to the excursion desk when it opened and asked to talk to the manager. The staffer on duty asked what it was about and I said I just needed to talk to him. She said I needed to explain the whole story to her and she would decide if I could speak with him. I left and went to guest services who called him and had him come talk to me. He heard the story and promised to look into it. A few hours later he called back, apologized, said “the girl has been reprimanded and apologized” and that we were now booked on the trip. The tickets say to go to the theater at 8:30am. We sat in the theater until 9:45, at which point we had to tender to the pier and walk to the bus. In route the tour guide said our time would be limited to 2 hours at the Library due to our late start, that usually there was 2 ½ - 3 hours. They were ready to leave on time, the ship delayed our exit and we were cut short. No one felt there was enough time to see the library. There was also a stop at the Paramount Ranch to see some old movie sets. Everyone on our bus asked if we could skip that and stay longer but she said she had to take us. When we arrived she said due to traffic we only had 5 minutes there, but the driver said he could avoid traffic and we could spend half an hour. Everyone was back on the bus in about 15 minutes, it was a worthless stop to us. And by the way, there were 16 empty seats on the “full tour.” A few words on the staff and I’ll end. The main dining room staff was great. Everywhere else the focus seemed to be on them and not the guests. We were expected to yield to them when walking anywhere. They would never step aside or avoid us, we always had to give way. One waiter on the buffet are walked down the line singing “love me, love me, like I love you. I love you all my guests.” Two staff (again, not the main DR) told us “you will get a survey, please mark all employees a 10. If there is something you didn’t like write it in the comments, but you have to grade us a 10 or we won’t get raises and bonuses. Always rate everything a 10 or it is bad for all of us.” Was it a good trip? Yes. Did I have a good time? Yes. Am I glad I went? Yes. Will I cruise again? Yes. On Celebrity? No. We have a choice where we spend our money, that choice will most likely be Princess. I had heard that Celebrity was trying to be the upscale brand to the Royal Caribbean sister brand, if so they need to keep trying. Read Less
3 Helpful Votes
Sail Date: September 2017
The Infinity is an tired, old, worn out ship. Food was awful. Tuscan Grill, extremely disappointing. Salmon in Ocean View Grill and hamburgers and hot dogs on pool deck were the only good meals. Eggs cold every morning in MDR. We are not ... Read More
The Infinity is an tired, old, worn out ship. Food was awful. Tuscan Grill, extremely disappointing. Salmon in Ocean View Grill and hamburgers and hot dogs on pool deck were the only good meals. Eggs cold every morning in MDR. We are not picky eaters. I am no gourmet cook and we eat my cooking, but this was even worse than what I cook. Bed was hard and very uncomfortable. We had a wonderful room steward, Sedb, who got us an egg crate for the bed and fixed the veranda door that was very difficult to open. On a positive note, the ship was clean and the staff did the best they could with what they have to work with. The entertainment in the theatre was also very well done and Luigi, the cruise director did a nice job. We feel that Celebrity can get away with putting no money into this ship because of its ports of call, Alaska and Vancouver. However, there are other ocean liners that probably closely mirror our iterary. Even though this was my six Celebrity cruise, I will be looking at another cruise line for our next ocean cruise Read Less
Sad
1 Helpful Vote
Sail Date: September 2017
Choose this cruise. A. Been on a celebrity ship before = greatly disappointed as service standards dropped dramatically, some of staff very rude, food in self service good but sometimes very difficult to get a seat. Food in allotted ... Read More
Choose this cruise. A. Been on a celebrity ship before = greatly disappointed as service standards dropped dramatically, some of staff very rude, food in self service good but sometimes very difficult to get a seat. Food in allotted restaurant not well written in the menu and vegetables consisted of French beans / carrots every evening meal choices werenot great B. Have wanted to go to Alaska = would have needed longer to have seen more of Alaska. Was given to understand that we would have been able to see wildlife from the ship on the shoreline but I suppose it was a too bigger ship to get nearer, however did see a few whales. On the whole didn't enjoy the cruise, C. Wish I'd chosen different cruise line as never had problems with any other cruises we have been on. D.However cabin was adequate for our needs bed comfortable. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise - three cabins - as a family excursion. Our adult offsprings had never cruised and we felt it would be a great way to introduce them to a wonderful experience. My husband and I chose not to have a balcony since on ... Read More
We chose this cruise - three cabins - as a family excursion. Our adult offsprings had never cruised and we felt it would be a great way to introduce them to a wonderful experience. My husband and I chose not to have a balcony since on other cruises we have enjoyed this special feature however when paying for three cabins - its costly. Our son and his wife had a Balcony whereas our daughter and ourselves each had an Oceanview Stateroom. Our room was very disappointing since the bed was up against the window which allowed for minimal viewing even when you knelt on the bed. Our daughter's was much better since the headboard was up against a wall and her desk and chair by the window. Even though we paid for the three cabins it is not allowed to be given 'credit' in points . . . only for our cabin. The food in the dining room was - we all felt - excellent! As were the staff. The Music/entertainment. . . during the cruising . . . on most occasions . . . terrible. . . loud rock and roll whilst gently sailing through the Charlotte Islands . . . what!!!! So inappropriate. . . listening to ROCK. Surely the timing re various musical selections could be considered. Read Less
2 Helpful Votes
Sail Date: August 2017
We had never been to Alaska before. We choose the Celebrity Infinity because of the ship had really good reviews. The ship looks very old and dated. The decor is in need of updating. Good Points: Lots of storage inside cabin ... Read More
We had never been to Alaska before. We choose the Celebrity Infinity because of the ship had really good reviews. The ship looks very old and dated. The decor is in need of updating. Good Points: Lots of storage inside cabin Very Clean Great entertainment ( The shows were excellent and the live music was good) Great Itinerary Great view of Hubbard Glacier Excellent waiter in Trellis dining room Food in Qsine was average but very expensive Embarkation and Disembarkation went very smoothly Cons: Rude Staff throughout the entire ship. Never saw our room steward. we had to call every day for ice Food was often cold, tasteless, and undercooked The layout of the ship was very unusual. There was a large staircase in the main foyer. There was often live music in this area. No place to sit or dance. Really odd. The weather was terrible so many outdoor activities could not take place. There were no other activities available. Read Less
Sail Date: July 2017
We chose this cruise because we like the line and the itinerary. The stops (hoonah, Juneau, and Ketchikan) were great. So was the hubbard glacier. The ship itself just felt squished compared to my last sailing on the Summit and the ... Read More
We chose this cruise because we like the line and the itinerary. The stops (hoonah, Juneau, and Ketchikan) were great. So was the hubbard glacier. The ship itself just felt squished compared to my last sailing on the Summit and the Millennium 8 years ago. The buffet was always a mad house and it was hard to find a table. The main dining room also felt crowded with the tables right on top of each other. We were a group of 8 people seated at a table that should have sat 6 so we could never push in our chairs all the way and always felt on top of each other. I feel like in celebrity's quest to create a ship within a ship experience to attract higher fare paying passengers, they leave the rest of the passengers starting to feel a bit like steerage. Our family can't afford aqua class and still spent a lot of money to go on the cruise. Staff was great though the ship often felt understaffed when wanting to get a drink at a bar. The daily list of events was over half sales opportunities which felt disappointing. It was ok. We had a good time though it doesn't make me anxious to book again with celebrity. They took away too much pubic space when they solsticized the M class ship. We ended feeling bored and cramped on the ship. Read Less
7 Helpful Votes
Sail Date: July 2017
The Good: Great ports of call, incredible scenery: I would do an Alaskan cruise again Blu (Aquaclass) restaurant - food and staff excellent Production quality of shows and singers, dancers and acrobats excellent Cafe Baci and ... Read More
The Good: Great ports of call, incredible scenery: I would do an Alaskan cruise again Blu (Aquaclass) restaurant - food and staff excellent Production quality of shows and singers, dancers and acrobats excellent Cafe Baci and the Martini bar as great as ever The Bad: Very tired and worn staterooms More crowded than Millennium class used to be Service overall not up to usual Celebrity standards (with some notable exceptions e.g. Blu, Future cruise, Martini Bar, performers) The buffet an awful experience - something has seriously gone wrong here Speciality restaurants not as good as on other Celebrity ships Poor stateroom service Overall, with some exceptions, the worst Celebrity cruise (and we have done five now) we have had. I really hope this is just this ship, and not a sign that RCCL are 'dumbing down' the Celebrity experience. As a result of this cruise, we decided to do something different next cruise and have booked with Azamara. Read Less
16 Helpful Votes
Sail Date: June 2017
Having been on other Alaska cruises, we chose this one to see Hubbard Glacier. We found alternative new activities at the ports that we had visited previously. The weather cooperated for the most part and our group had a very memorable ... Read More
Having been on other Alaska cruises, we chose this one to see Hubbard Glacier. We found alternative new activities at the ports that we had visited previously. The weather cooperated for the most part and our group had a very memorable cruise. This particular ship, the Celebrity Infinity, shows its 15 yr old age and I would steer other cruisers away from it. There was a smell of sewage inside in some of the public areas and even outside the ship. There was rust showing in many areas. There was huge chunks of paint peeling and loose screws on the heated pool edges. The stateroom sink and toilet had stains and rust showing and the replaced shower floor tiles stuck up in places. The towels were worn and the shower curtains were so thin they stuck to you. The stateroom frigs were not cold - they were only cool. Dining room windows were so dirty that we decided to eat in the buffet if there was something worth seeing outside. The Dining Room meals were hit and miss. The first few days we ate there but by the end of the cruise, only a few of our group were eating there. The menu choices were nothing special. Some meals were tasty but some were cold or overcooked and chewy. They served lobster on a day that we were in port late so we missed our early diner reservation that evening and missed the lobster. Usually ships serve lobster on the dressier nights. The theater entertainment was mostly unremarkable with only the last production show being worthy of being called a production. The aerial couple were good. The party band in the lounge was very talented and was worth listening to in the Constellation Lounge. The heated pool was hot and very pleasant. We went in a number of times. The covered area allowed us to relax outside in the sun a little. The staff was generally friendly and helpful. The ship had a naturalist that was very good and energetic but she will be leaving soon to get her Doctorate Degree. The cruise director was from Argentina which was a nice change in pace from the typical Australian or English cruise director. Although he was quite entertaining, the onboard cruise activities were not as exciting as we are used to. The ship excursions were expensive so we arranged the same tours on our own for less money before and during the cruise. Although our Concierge Class of stateroom was a small step up from our normal balcony and had a few extra amenities, I can't say that it was worth the extra money (although the plush bathrobes were nice to go to the pool). We only got one "fresh fruit" plate that had 4 small pieces on it. We got one small vase of flowers about halfway through the cruise. We did not get the extra hair dryer, but we didn't really need it. The binoculars were very small and useless. Our steward was friendly but repeatedly forgot to give us an extra towel and never left any towel animals on the bed like we are used to. Finally, I would like to give a heads up to other cruisers that Celebrity does not provide a copy of all room charges on the last night like other cruise lines do. (Apparently, we were supposed to look them up on our stateroom TV.) Luckily, I got a copy on my own a day before we left and went over the cryptic codes with a staff member, but when we got home, my sister had to call them a number of times to get a copy of her bill and to resolve a number of problems with the her billing. Good news - for all her efforts, a supervisor waived some charges in recognition of her troubles. Also, unlike other cruise lines, Celebrity placed a number of individual pending charges or holds on our charge card account that took 3 to 5 days to clear, even after the final bill was posted. This was a little disconcerting until they finally cleared. Embarkation in Vancouver was quick and smooth at 2 pm but we had to walk very long distances to the various check in and security stations. Early self-disembarkation in Vancouver was very quick and we were off the boat by 7:45 with no customs needed. In conclusion, I feel that Celebrity has declined since our last cruise with them a few years ago. They need to retire this ship. They need improve their dining experiences and their customer billing practices. Read Less
4 Helpful Votes
Sail Date: June 2017
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, ... Read More
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, transfer by luxury bus, comfortable, to take the ferry to Victoria on Vancouver Island, a journey of nearly 1:30. It's not nice, 14-15 degrees; rain and thick fog during much of the crossing. We take a small dinner at the ship's self-serve restaurant; while it is not cheap, at least, variety and quality are there; we begin to fraternize a little more with our compatriots of the group, We take a seat on the bus, and we go to meet our local French-speaking guide, a friendly resident of Victoria for over 40 years, for a pleasant city tour but punctuated by showers ... Transfer to our hotel and freestyle evening. June 16 - Day-2 Disastrous breakfast at the hotel, then lead to the visit of Butchart Gardens. The place is beautiful, huge, but the hour and a half we were allocated was not enough, we had to go back to the bus before we saw it all (this is one of the constraints of traveling in group). Return to Vancouver aboard a newer ferry, probably a little bigger, including a buffet restaurant. Partly cloudy, allowing us to take some nice pictures. Transfer to our hotel for 2 nights. Free walks around, and Canada Place, the cruise terminal, are 1.5 km, a walk of about 20 minutes. We will see before the arrival of ours, several ships docked including the Holland America Niew Amsterdam, the Star Princess and the Crystal Serenity. We stop for a short supper on our own, at the nearby Food Court - Waterfront Center, a diversified and reasonably priced food fair. June 17 - Day-1 Breakfast at the hotel, a well-stocked and quality buffet this time ... We meet for our city tour our local guide, knowledgeable... and installed on the outskirts of Vancouver ... In the city center a lot of construction of business towers and condos, which seems to cost a lot ... I am pleased withthe architectural beauty of these buildings, neighboring older ones. Stopping at Stanley Park, well laid out and quite busy, there are some totems to see. Stop at Granville Island, there is also a lack of time, but I could still see the famous floating houses. After the city tour, free time for quiet walks, a little shopping, etc. It crawls from everywhere despite the weather not so clement. Then we think and anticipate our embarkment the next day... June 18th - Day 1 - Embarkation. Heavy breakfast at the hotel, bus to the cruise terminal ... Cloudy with showers. You may be on a Sunday, but there is an important traffic, since at the port there are several ships to fill ... But hey, finally it's embarkation. In the process at the terminal we go through the US customs. Once on board, little sparkling wine, and with the Today "Early Edition" in hand, the group disperses to go on each own and for a quick lunch ... This time, my experience makes me avoid the Oceanview Café, too busy, we go to the Spa Café, adjacent to the indoor pool, for a good healthy lunch, it's very small but there is hardly anyone! A short reconnaissance tour of the ship, it reminds us of the Constellation that we sailed 6 years ago, and despite the renovations, we noticed everywhere several elements betraying its 16 years of age. A little later we go to see if our cabin is ready (balcony cat 2B, bridge 8); smaller than on Solstice class ships, there are also signs of wear, including on furniture and especially in the bathroom. The small shower has a curtain, the caulking is stained with several blackish molds, the grout of the ceramic looks dirty and I will learn later from our stateroom steward that it had been redone with epoxy grout (tiles were obviously not cleaned rapidly) ... There is a clothesline in the shower, it's quite weird to see this... After having changed clothing, we go to the Muster Drill scheduled at 15:30, then to the bridge 11 to attend the departure at 16:30 .... Despite the sullen weather, feverishness is palpable. Unlike the majority of the group, my wife and I chose the 'Select Dining' so we could go for supper at our leisure between 5.30pm and 9:00pm (same schedule for the entire cruise). Even if we were invited to book, without reservation, between 5.30pm and 6pm, we never waited more than 2-3 minutes ... While there was often a good line on the side with reservation. Celebrity Showtime: Lou Gazzara, versatile vocalist, a beautiful repertoire and a great presence on stage. June 19 - Day 2 - At Sea (Inside Passage) It's not complicated, we did not see much of the famous inside passage, given the weather (low clouds, rain, etc). On the other hand, there was the conference "Beyond the Podium - MickeyLive", Mickey being a great lecturer, knowledgeable and visibly at ease with audiovisual technology. The rest of the day, nothing special. Celebrity Showtime - Boogie Wonderland, a musical revue focusing on the 70s. Quite good. Tonight we set watches 1 hour back.. June 20th - Day 3 - Sitka AK Arrival at 10:00 am, cloudy weather but it will not rain much, eventually. Celebrity Excursion (SI14), which combines the historical and cultural aspects of the city (historical park, Tlingit culture, Naa Kahidi dance) and a visit to the Raptor center. Interesting but the schedule was a bit tight, we had to shorten the visit to some places (eg, since the dance show was good but redundant, it could have been shorter). Tonight, no show for us: a certain Bengt Washburn, standup comedy ... No interest for us.. June 21 - Day 4 - Hubbard Glacier (navigation) Exceptionally we were given access to the front of the ship (level bridge 6) to admire the landscape, the view is different from what we have decks 11 or 12. Outdoor temperature about 8-9 Celcius degrees. I must say that I felt "at the end of the world" ... I imagine that those who have already cruised in Antarctica may think I am impressionable ... We were disappointed that the ship had not approached the glacier, - was there a good reason? And the dull weather did not help for taking good quality pictures. Celebrity Showtime: «Star Factory», lively, beautiful musical and acrobatic performances, beautiful costumes, etc. June 22 - Day 5 - Juneau AK Excursion Celebrity (JU33): Basically, the visit of the Mendenhall Glacier and its visitor Center, views of the surroundings with beautiful photo opportunities and interesting little film where I learned about the glaciers; then we go to the "Gold Creek Salmon Bake" for a picnic buffet in a nice environment to savor wood fire grilled wild Alaskan salmon, a delight! (There is also grilled chicken). In accompaniment, various salads, potatoes, etc, and delicious "Chilkoot" beans! Chansonnier on site for musical atmosphere. A beautiful outing. Our travel guide invited us to have a drink at the "Red Dog Saloon" (with floors covered with a good layer of sawdust, a tradition... Celebrity Showtime with Sean O'Shea, singer and talented impersonator, with energy and humor. June 23rd - Day 6 - Ketchikan AK Last of our 3 stops, arrived at 2:00PM, the small town is friendly and we can explore a good part by foot without problem. Excursion Celebrity (KE61): guided tour of historical sites including a park of totems, and lumberjack show. Celebrity Showtime: "Duo Destiny", Gonçalo and Kinga, a couple of acrobats frankly surprising. Tonight we set watches 1 hour forward. June 24 - Day 7 - At Sea (Inside Passage) This time the weather is on our side, we can observe the landscape and the temperature rises quickly, about 25 Celsius degrees (it will have made more than 28 degrees in Vancouver). Swimming and sunbathing for many passengers ... Celebrity Showtime: iBroadway, a colorful and typically American style show of recent and older hits. We do not put our luggage in the corridor tonight, we'll leave carrying them tomorrow morning. June 25 - Disembarkation The process is going well, both on board and in port. At the airport it's going bad, at the AC check-in counter it is very long for lack of open desks... Vancouver-Montreal flight without problem. Back home! Conclusion: although I have always appreciated Celebrity, we see that cuts have still been made. We still eat well but it is not the same ... For example, one lunchtime, exceptionally we went to the dining room and my dish really was not the way we could get of Celebrity (ground meat containing "crunchy", badly cooked peas and dubious appearance ...) I mentioned my disappointment to the waiter, who by his reply let me believe that I was not the only one to have told him. As far as the Oceanview Café is concerned, I prefer the island arrangement on Solstice class ships. On this itinerary there were many Asians and Indians on board, and every day, this is normal, a large part of the counters offered dishes from their countries ... While on the other hand other counters lacked variety. We have nothing against exotic foods but not every day ... The Infinity is a comfortable but dated vessel, the staff is benevolent but less visible, except during marketing operations, obviously ... It becomes harassing crew members trying to sell drinks or dining packages, etc. .... By the way, there is now only one stateroom steward, no more assistant. I also noticed a reduction in the Captain's Club benefits .... Now it's enough to make us ogle on other companies. Finally, depending on the circumstances, a group travel may prove to be interesting and advantageous; I think this time it was and we liked it... But the ship is disappointing. Read Less
3 Helpful Votes
Sail Date: June 2017
There were five of us in our group - my parents (60/70), my husband and myself, and our 8 year old son. We flew into and out of Vancouver immediately before and after our cruise so did not need a hotel and did not have time to tour the ... Read More
There were five of us in our group - my parents (60/70), my husband and myself, and our 8 year old son. We flew into and out of Vancouver immediately before and after our cruise so did not need a hotel and did not have time to tour the city. We reserved transfers through Celebrity and they went very smoothly. They did not have a coach when we arrived so they put us in taxis so we didn't have to wait. A heads up, the customs, boarding process was long and cumbersome compared to the other cruise we took - no issues, just very long. The ship was clean but very dated. It definitely showed its age. There were few dining options. We never ate in the dining room, preferring the flexibility of the buffet. The food was only ok. There was little variety and few healthy options. There was also not enough seating for peak dining times at breakfast and lunch. You had to wander around a while to find a place to sit. There should be more spack for sitting given the limited options for dining during those times. We ate at two of the specialty restaurants - Qsine and Tuscan. Qsine was a small plate/family style dining. The food was unusual but good. I would not recommend it for the unadventurous. My father did not care for it. And I would not recommend it for children. Tuscan was mediocre. The food was only ok. The service was good. Not worth the price in my opinion. (A tip, if you book any specialty restaurants, I would not use the reservations line or table. The staff in the buffet does get credit if they book the restaurant for you. So if somone in the buffet is giving you excellent service and recommends a restaurant, do book through them so they get credit. We booked through Fabian in the buffet. He had excellent customer service.) Cabins - We had neighboring balcony staterooms - 9171 and 9173. The location was great. Up one flight of stairs to the buffet. The rooms, like the rest of the ship, were very dated. The bed was comfortable and larger than the one we had when we were on another cruise line. There was closet space sufficient for two people, with the third in our room, space was very tight. I cannot say enough good things about our room attendant, Doreth. She was amazing and went the extra mile for us, getting us champange and water. Note there are no outlets in the bathroom which is a bit inconvenient. You have to use one of the two outlets by the balcony door. The rooms did get very dark at night which was good given the number of ours of daylight. And even though we were close to the elevators, there was not much noise. Entertainment and Activities - Definitely geared towards an older crowd. Limited evening options. Variety would be nice. We did not care for the kids club. Our 8 year old would have been stuck in a room with 3-8 year olds coloring or watching tv which is not what I wanted for his vacation. There seemed to be more activities for 9 and up. There was little to do during ship days (again, geared towards an older crowd with BINGO, art auctions, casino games, etc.) There were two ping pong tables which were crowded. There were movies that two of the days were rated R (not appropriate for my 8 year old). A worn basketball court that was also very busy. No pool table, darts or other activities. The outdoor pool was too cold to swim in. Even the outdoor hot tubs were cold. The indoor space was designated adults only except during limited hours - usually when we were in port and off the ship or during dinner time. Then when we did use it the other passengers were annoyed and rude. Bars - we had the classic beverage package included when we booked. We did upgrade to the premium for $8 more a day and it was definitely worth it. There were a lot more options for the price of one drink per day. The bar at the back of the ship was great - the jamaican bartender was excellent. But our favorite was the pool bar. Jerome was awesome. Our drinks were always ready. And the bar was not busy because it was freezing! We bundled up in the blankets provided by the ship and sat outside for hours. The coffee shop was also excellent. Service was great and Dian was so fun. Great hours as well. Service was pretty great across the board. Almost all of the staff were excellent. We had very few complaints. Ports - Icy Straights was not great. There is very little to do. If you did not book an excursion, it is not worth getting off the ship. The other ports had shopping in town if you did not want to book an excursion. However, to best experience Alaska, you should plan on booking excursions. There is not much to see if you stay near the port. That being said, the excusions are EXPENSIVE. Plan on spending a lot of extra money if you really want to experience Alaska. We took one excursion, whale watching/Mendenhal glacier in Juneau. Although it was expensive, we thought this was the best part of our trip. We saw wildlife, the tour was well done, and the glacier was very cool. I would recommend this tour. Internet - We also received the internet package as part of our booking. I was glad we chose it because if is $250/person if you book on board. The internet serice itself was just ok. Fitness center - It was fairly small, especially the free weight area. If you are a serious weight lifter like my husband, you will be sorely disappointed. There are also a lot of people wandering aimlessly around since there is little else to do on the ship. Spa - We did not use spa services. However, the persian garden is not worth it. It is a very very small interior room. The other ship we were on had an expansive area with amazing views - this one does not. Shops - If you like to shop jewelry and high end merchandise, you might like the shopping. If you forgot a toothbrush, want a snack, or need deoderant, you will be sorely disappointed as you will have to wait for a port. Guest relations - We had a few experiences with guest relations - a couple were fine and a couple were poor. We needed to get change and we had to replace a key card. Although the lines were long, the process went smoothly. However, the first time my husband stood in line to get change it did not go well. After waiting in a huge line, he was the next to be served. The employee told him to wait, she would be with him in just a moment and walked away from the desk. She came back with a sign that said guest relations was closed for the muster drill and placed it in front of him, telling him she could not help him. Very very poor commuication. The second time was when my parents found a cockroach in their room. They went to the desk and were told there have never been cockroaches on board before (very doubtful given the age of the ship). They did not handle it well and my parents walked away feeling very disrespected. They were told the crew would search and clean the room top to bottom to ensure there were no others. An hour later my husband and I went down and asked if the room had been inspected. They said yes, and we didn't find anything. We then told them how my parents felt they were dealt with and they argued with us. Finally the assistant manager came to talk to us. He told us he would have the room inspected right away (the first employee lied to us when he said the room had already been inspected and was fine). He said he would train his staff and offered us a free meal which we told him we did not want, just a clean room please. We are very understanding and know that bugs will be present from time to time. Our issue in this situation was how the staff treated my parents when it was brought to their attention. Bridge tour - For our last day at sea we received an invitation to tour the bridge. I do not know how we were selected. There were about 15 people on the tour. That was a ton of fun. We got to take pictures, see how the ship is sailed and ask questions. It was a highlight of our time on the ship. Disenbarkation - This went much more quickly and smoothly than embarkation. Absolutely no issues. Overall, I would say Alaska is a great cruise. We had beautiful weather and the scenery is amazing. The ship was only ok. Very dated with few options for activities. I would absolutely not recommend this ship for children. There is nothing for them to do. As for adults, if you want to sit quietly on days at sea, this ship is for you. If you want options for activities, choose another cruise line. Read Less
1 Helpful Vote
Sail Date: May 2017
We had previously sailed on the Celebrity Silhouette through the Mediterranean and were delighted with everything about it. We sailed on the Infinity and took a 7 night cruise from Vancouver through the Alaskan inside passage and returned ... Read More
We had previously sailed on the Celebrity Silhouette through the Mediterranean and were delighted with everything about it. We sailed on the Infinity and took a 7 night cruise from Vancouver through the Alaskan inside passage and returned to Vancouver. The cabin was clean and the food and restaurant service were excellent, however the attendants at the bars at either end of the ship were very, very casual and seemed disinterested. We booked two shore excursions - the first was a visit to the Mendenhall Glacier followed by a salmon bake. The visit to the glacier was good and we were then dropped off at the salmon bake location and told to grab another bus back to the ship. The problem was that a bus only came every 20 minutes and there was a huge crowd at the venue meaning that we had to wait for around 45 minutes to get onto a bus back home. Our second shore excursion was to be the Misty Fjords and Wilderness Explorer on'one of the fastest and most luxurious sightseeing vessels in Alaska'. According to the brochure this tour 'operated in all weather conditions'. The tour was scheduled to commence at 2.30 p.m. and us and approximately 100 other tourists waited in the ship's theater for our tour number to be called. All of the other tours were called and the excursion manager at 2.25 p.m. stated that the tour operator had called off our tour because the water was too rough. He said that we could select another tour and to see the ONE shore excursion person at the front of the theater - there was confusion at this time as nobody had any time to make a last minute decision. Most like us, just walked away and did our own walking tour through Ketchikan. He said that the tour operator contacted the ship at 2.05 p.m. to cancel our tour. In my opinion once the tour was cancelled all of those booked for it should have been alerted immediately and given time to select (if they wished to) another tour. Very poor treatment of your guests!! Read Less
4 Helpful Votes
Sail Date: May 2017
We choose this cruise because of the itinerary which did not disappoint. The fact that it was a Celebrity cruise excited us because the last time we took a Celebrity trip (a number of years ago) we found it to be outstanding and the best ... Read More
We choose this cruise because of the itinerary which did not disappoint. The fact that it was a Celebrity cruise excited us because the last time we took a Celebrity trip (a number of years ago) we found it to be outstanding and the best food of any cruises we had been on. How times change. First let me say the crew was wonderful and did their best. As far as the dining, bland, bland, bland. My most memorable dish was eggs benedict from the breakfast buffet. Certainly had the most flavor. We dined in the Tuscan Grille and I paid even more money for the 22oz dry aged porterhouse steak. It was good, but I have had dry aged sirloins before, and done correctly, it is a meal you do not forget. I forgot about this by the next morning. Entertainment was ok, guest performers were quite good but the most fun was the silent disco at the martini bar! We took all private tours which were wonderful. We get the impression that unless you are an Elite member, you are just another face.Celebrity needs to pick up their game, the market is way too competitive. Read Less
9 Helpful Votes
Sail Date: May 2017
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in ... Read More
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in Canada as well. Overall the cruise should be considered only average however. Boarding in San Diego was terrible and perhaps even unhealthy and dangerous because of overcrowding and lack of sufficient staff and security stations. Two ships, ours and a Disney were being processed in the same building at the same time so roughly 6000 passengers had to go through four security screening devices. The line was out of the building and the process took two hours. Older people and families with small children had to stand in line for two hours. It was the worst boarding situation we have encountered. Our ship made no announcements, explanations or apologies for this disaster. The staff on the ship was very good. They almost all seemed friendly and they all were hard working and effective at their jobs. Our room steward, Garfield was the best we have ever encountered. The wait staff was very good as well. We used select time dining (show up when you want) and had only short waits. Food in the main dining room for breakfast was quite good every day. Service was excellent and staff worked hard to please the passengers. We did not have breakfast in the buffet. Lunch was served only once or twice in the MDR but the food ranged from terrible, inedible to only bad, there and in the buffet. Dinner in the MDR was also just plain bad and at times inedible. For example, steaks that were so fatty and full of gristle that they couldn’t even be cut and just rolled around on the plate. Gross. Salmon was warm but raw. Escargot was tasteless (tasteless snails have little to recommend them when you think about it). The wait staff was cheerful and we didn’t blame them for the poor quality food. The cruise line is responsible. Almost every passenger we discussed this with agreed. Some thought Celebrity was trying to push passengers into the up charge restaurants which we hear were excellent. Could be I guess. The benefits for Elite and above customers were cut back so that the breakfast area was serve yourself except for beverages. The fresh squeezed orange juice wasn’t. When we asked the server if it was fresh squeezed he asked us, “Does it look fresh squeezed, does it taste like fresh squeezed?” Our answer was of course; “No” He just shrugged and walked off. The cocktail party required that each guest use three drink coupons and pay for any drink in addition to that. The manager of the bar patrolled the area like a drill sergeant enforcing this rule. Passengers who embarked the ship in Fort Lauderdale said the coupons only started after San Diego when more Elite level passengers boarded. They boarded the ship with one level of benefits and debarked with a lower level. Could it be that the cruise line is creating a higher, better level of service and perks for suite and higher level guests and reducing benefits for the frequent cruisers? It seems that way. This could be a new business model that will come back to bite them. Entertainment was acceptable by today’s cruise standards. Nothing was exciting or special. The production cast did display a lot of talent and enthusiasm during their last show. It’s no longer surprising when even the weakest performers receive standing ovations. Have you noticed? Cruise performers routinely ask for applause. Clap for the band which had only one hour to rehearse. Every outside performer on every cruise gets only one hour for this rehearsal and it always works well. What’s the big deal? “Clap for the lights and sound guy, for the cruise director, for music fans out there, for yourselves, etc. etc “ Why not entertain and earn the applause? Celebrity is marketed as an upscale level of Royal Caribbean but it no longer is better than RCL and, in fact, isn’t nearly as good anymore. Don’t pay more for Celebrity if RCL has similar cruises. We won’t use Celebrity in the future unless the price is very low. To use a nautical metaphor, Celebrity has been coasting for a while but is now slowing down, losing headway. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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