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2 Helpful Votes
Sail Date: January 2019
After a wonderful experience on the Reflection last Fall, we booked this cruise as a last minute get away. We were excited that a last minute cancelation allowed us the opportunity to stay in a Family Veranda cabin so we could enjoy the ... Read More
After a wonderful experience on the Reflection last Fall, we booked this cruise as a last minute get away. We were excited that a last minute cancelation allowed us the opportunity to stay in a Family Veranda cabin so we could enjoy the extra large room/veranda. The size of the room/veranda did not disappoint but the conditions of the room/veranda were terribly disappointed. We knew going into the Infinity that it was an older ship that needed some "TLC". We did not realize that TLC meant mold, mildew, rotten base boards, odors and worn out furniture. I would never have stayed in a hotel in such poor condition and didn't expect to find this on a premier cruise line. The common areas on the ship have been taken care for the most part, but the cabin not so much! I do wonder just how many layers of paint the ship can have to cover so much rust! Some of the staff were excellent (cabin steward) but the staff in Cellar Masters were not very knowledgable of wine and what to recommend. That was opposite of our experience on Reflection. Read Less
1 Helpful Vote
Sail Date: January 2019
I would do this again. Embarkation and disembarkation were flawless. This was an easy to negotiate, enjoyable, pleasant cruise for those over 60. I saw most people, lounging with a good book for most of the day. And pool side, decks ... Read More
I would do this again. Embarkation and disembarkation were flawless. This was an easy to negotiate, enjoyable, pleasant cruise for those over 60. I saw most people, lounging with a good book for most of the day. And pool side, decks 10&12 got full quickly. Others with friends enjoyed some sort of board game. The ship has very obvious worn spots in several of the lounges. I actually witnessed a chair fall apart in the Constellation lounge. It is a clean ship throughout and you will find precautions to maintain sanitation in the common areas. The restrooms are well maintained. The food is good in the Cafe and well presented. The Trellis dining room could have more light, has a good menu and very attentive wait staff. We had a seafood lunch at the Tuscan Grille, two king crab legs, and too much filler crab cakes; clearly not worth $40 a piece. Now the downside for the rating of 4: 1) I found no value in the internet package - my emails did not load up until I returned home, although my daughter was able to use her lap top and phone pool side, 2) I found no value in the premium drink package, if you don't drink Evian water, Absolut, Patron or any other top shelf alcohol, the other packages will do and if you don't watch the the bartender reach for the bottle and watch them pour, you're probably not getting the good stuff anyway OR a drop (I saw that, she poured a drop in the shot glass), the Martini Bar and the bar at pool side are the best places to get a real drink, 3) I could not understand one word of the musical we went to, 4) make sure you get your SeaPass card back, they forget sometimes,5)the staff did get a bit pushy in selling the packages, they work on commission. Read Less
3 Helpful Votes
Sail Date: January 2019
Starting at the beginning, the boarding process was the worst I have encountered. Nearly an hour in line for Select passengers, then a very long hike up several ramps with no help for physically challenged people. Then to make matter worse ... Read More
Starting at the beginning, the boarding process was the worst I have encountered. Nearly an hour in line for Select passengers, then a very long hike up several ramps with no help for physically challenged people. Then to make matter worse the rooms weren't ready, I didn't know that still happened. The food is certainly good and a cut above some other lines we have been on. The service is also very good. The pool deck is very crowded on sea days but manageable. Our cabin was small, (window cabin) but nice and well appointed. Some linens and towels were torn. The TV service is terrible, keeps freezing and pausing. The food in the main dinning room is excellent as is the Tucson Grill. De-boarding was also difficult, again three ramps, basically walking the length of the ship several times before seeing your bags, again NO help for physically challenged. Read Less
5 Helpful Votes
Sail Date: January 2019
My childhood friend and I did a January five day cruise on Celebrity Infinity and were very disappointed. I have been on four Celebrity cruises, and this was my friend’s first on X. First the good...We were in a Concierge cabin on Deck ... Read More
My childhood friend and I did a January five day cruise on Celebrity Infinity and were very disappointed. I have been on four Celebrity cruises, and this was my friend’s first on X. First the good...We were in a Concierge cabin on Deck 8, and it was in a very good location. The entertainment was great. Our one meal in Tuscan Grille was exceptional in every way. Now the bad...Our best meals in the main dining room were mediocre, and a couple were barely acceptable. The pool experience was terrible. We tried both sea days mid-morning to find a lounger by the pool, but were unable to. We tried to eat one lunch at the grill by the pool, but there were no tables and chairs. There are far too many passengers than there are spaces for them in the pool area. It’s no secret that people get to the pool in the very early mornings to reserve pool loungers, even though they may only spend an hour there. That should not be allowed and should be monitored by the pool personnel. There was a damp feeling all over the ship. We met two couples who had water leaking from their ceiling and getting into their carpet in their cabins. I am allergic to mold, and my asthma flared up about half the trip. The ship is run down and is in dire need of some TLC. I have cruised on five different cruise lines, and this was, by far, the worst. We have always had great experiences on Celebrity, but we might try another cruise line next time. Read Less
2 Helpful Votes
Sail Date: January 2019
We were on the Infinity from the 5th to the 10th. The ship is showing her age, but is a really great ship. The crew were incredible, so friendly and helpful. This cruise just reinforces why Celebrity is our favorite cruise line. Our room ... Read More
We were on the Infinity from the 5th to the 10th. The ship is showing her age, but is a really great ship. The crew were incredible, so friendly and helpful. This cruise just reinforces why Celebrity is our favorite cruise line. Our room was a midship balcony, it was quiet peaceful and had that luxurious view that is so great. They had 2 comedians and both were really funny and appropriate for all ages. We didn't see the shows but I heard they were great. For the first time ever I walked out of the Casino with more money that I went in with. The drinks were plentiful and we never waited long to get them. The bartenders were always very accommodating and friendly. Getting on the ship took no more than 30 minutes, and getting off of the ship took even less time. Celebrity has this down to a science. Read Less
4 Helpful Votes
Sail Date: January 2019
Perfection is very rare but with Infinity’s always smiling and helpful crew,, flawless attention to detail, beautiful design, amazing food and wonderful entertainment, it is as close to perfection as I have ever experienced in my 100+ ... Read More
Perfection is very rare but with Infinity’s always smiling and helpful crew,, flawless attention to detail, beautiful design, amazing food and wonderful entertainment, it is as close to perfection as I have ever experienced in my 100+ cruises. I was so impressed with the staff, they went out of their way to provide incredible service with a smile. The ship is spotlessly clean and very well organized. Trellis dining room was beautiful, food was excellent every meal. My only downside was the breakfast buffet, which could use hotter food, but this is a very small downside to an absolutely wonderful cruise. Entertainment was very good, especially the Beatles show, which was performed one evening in the theater and one afternoon poolside. It was like being at a concert, amazing! Cruisers varied in age but everyone related to the Beatles music. I Infinity is an amazing ship and I thank Celebrity for always providing excellence. Read Less
4 Helpful Votes
Sail Date: January 2019
Hello, I just returned from sailing on the Celebrity Infinity. The cruise was very good. I travelled with my wife and another couple who were on their first cruise. We are all in our 50’s age wise. We were in inside cabins 2154 and 2156. ... Read More
Hello, I just returned from sailing on the Celebrity Infinity. The cruise was very good. I travelled with my wife and another couple who were on their first cruise. We are all in our 50’s age wise. We were in inside cabins 2154 and 2156. The cabin location was excellent, close by the midship elevators. We stayed in Miami with our friends for New Years. We drove to Port Evergalades and Parked our car at the terminal, very convenient. The cost was $15.00 per day for parking. We arrived at the Terminal around 10:30 am. The embarkation process went smooth and seemless. I also will mention that I am Elite status with Celebrity, We were allowed to board the ship around 11:00 am. We ate a wonderful lunch at the Oceanview Buffet on deck 10. As we boarded we were greeted with champagne and mimosas. The cabins were ready at 1:00 pm. The ship was in great shape for beinig built in 2001. However, the cabins looked quite worn and dated, especially the bathrooms and the beds. This was a 5 day cruise, with Port stops at Cozumel, Mexico and Key West with 2 sea days in between. We chose anytime dining which was at the Trellis restaurant on decks 4 and 5. The Trellis restaurant on deck 5 was reserved for fixed time dining. Both the food and service in the dining room and the buffet were excellent. There was very good variety and quality of food throughout. The shows and variety of entertainment on board were very good. The show I Broadway on formal night was excellent. There were 3 specialty restaurants on board. The Tuscan Grill, Qsine and Sushi on 5. We did not eat at any of the specialty restaurants. For one, there was no need to because the food in the dining room was excellent, but for another, I was surprised to learn that the the fee at the Tuscan Grill was raised to $65.00 pp!!! This is unacceptable for me. There was also a crab lunch offered at the Tuscan Grill offered on the second sea day at $40.00 pp which we did not partake in either. The weather was great, the seas were calm and the Chair Hogs were out in full force. Our favorite spot on the ship was the Salt water Therapy pool in the Solarium, we could never get a chaise lounge that was ever unoccupied no matter what time we went. We went to the beach in Cozumel and used the Old Town Trolley in Key West. All in all it was a very good cruise, our friends enjoyed it very much and are looking forward to going again soon. Thanks Leslie, for further info you can e -mail me at Lesliemamalooza@aol.com. Read Less
Sail Date: December 2018
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great ... Read More
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great and went out of their way to say hello and provide great service. The food in the main dinning room did not disappoint. It was always cooked to order and very good. At breakfast, we tried the Elite offering in the Tuscan grill, it was good but nothing exceptional. We also ordered room service once, very good and as we asked. Breakfast in the main dinning room was by far the best. Tuscan Grill- Here is a different story. After paying $55/pp we were expecting an excellent dinning experience. I am sad to report we didn't care for the food or the lack of service. The restaurant was busy that day and probably understaffed for the number of guest. However, the smaller tables deserve the same service as the larger tables. At one point after waiting 45min for a glass of wine, I had to leave and get one on my own in the bar on the 4th floor. If this happened (it never did) in the main dinning room, it wouldn't have been an issue. But when you are paying a premium for dinner it should never happen. All in all, I would save your money and try Qsine or Sushi on 5. Unfortunetly, they did away with Bistro on 5, it was excellent for the value. Gym- Excellent with free waits up to 50lbs and lots of cardio machines. Drink package- it was my first time with a package, it was good but impossible to get your moneys worth even with bottle water, coffee and drinks. They know what they're doing and know the price is a money maker. It was nice not to have to sign and worry about each drink, so I would consider it again. Ports- Key West was nice and very upscale. We shopped and went to Willie T's. Great place to eat and people watch. Cozumel- We went to Mr. Sancho's on our own. We paid $55/pp for an AI all day. The food was great and the beach and facilities very nice. It was a bit crowded for me as there were 7 ships in port. I would return or do something less crowded. Sea days- There were plenty of chairs and sun for everyone. At the aft of the ship on deck 11 there is a very cool outdoor cinema and lots of covered lounging. It is a very comfortable place to hangout for the day. Entertainment- We did not attend any fo the produced shows. I guess I have been on my share of cruises and have seen enough productions. We did however follow the acoustic singer Nikki throughout the week. She was really great and we enjoyed listening to her. Final thoughts: We were glad to back on Celebrity, they seem to go a bit above the others in terms of service and effort. We loved the Infinity and would go on her again. Read Less
Sail Date: December 2018
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family ... Read More
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family suite. I sailed with grandchildren who were uncomfortable on the older, thin mattresses on the daybeds. The atmosphere on board was festive and I truly felt on vacation each day. Music filled the air as we strolled through the ship during the evening hours. A good variety of options were available for entertainment. I spent time in the casino which was lively and fun. I should note that while I traveled with family (3 generations) I am disabled. I use a scooter and have fairly good access throughout the ship. Staff were courteous and helpful My children enjoyed the "Snuba" experience. This entails using a raft that holds the air tanks with long hoses for the divers. They had a great time. Read Less
Sail Date: December 2018
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The ... Read More
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The entertainment on board was just ok the only show I would recommend is iBroadway it was well done. If you haven't seen Sean I would recommend him as well it was upbeat and light hearted we saw him on the Solstice about 2 years ago and the show was actually the same so we were a little disappointed with that. The casino is very small but I love the No Smoking it was wonderful. I play table games so I was set but if you like slots you will find a very old and not exciting section for slot action. Eating in Qsine was nice but they changed our NYE reservations without notice so that was super disappointing and frustrating our NYE celebration was the main reason for the trip so a monkey wrench out the gate was Not welcome. Tuscan was wonderful, Blu was actually nothing special but the service was outstanding. We had a good time overall Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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