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5 Helpful Votes
Sail Date: August 2018
This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy ... Read More
This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy airport to navigate. But as to the ship, and Celebrity, I will not repeat on the Infinity and am now hesitant about Celebrity for food and beverage defects which are probably across the line. The crew (waiters, stewards) were all very nice except one lady in Guest Services. Also, after three Alaska cruises, Princess’ Alaska cruises still have much better timing as for as ports, e.g. much longer hours in port. The Infinity is the perfect size, by today’s standards a 2,500 passenger ship is medium/small. To me, I never felt crowded, plenty of empty space to be alone, not pushed, can relax, and easy to get on and off the ship. This cruise did not seem near capacity, maybe 2,000 passengers on this trip; I have no idea but it was not crowded. Nothing was every busy except the top of the ship when we were at Hubbard Glacier. We spent a lot of quality time at the Hubbard and the weather was perfect. They also had a brilliant scientist on board, Milo, who was fun to listen to. From what I could tell the kids club was very good and fun for the kids. My Cabin: The cabin is large and the built in drawers, deck, closet were great. I had a balcony Concierge class on deck 8 midship which was very convenient. The cabins are a nice size, closet big, cabinet space ample. The beds are very narrow. The wall opposite the bed was floor to ceiling mirrors which may be fun for certain people ;) The balcony was very nice and well maintained. It also had two clean chairs and a table. The bathroom had a handheld shower which was nice, but the bathroom also had a strong mildew odor. I saw the vinyl flooring in the shower and by the sink had two rips in it and the water was flowing under. I told the cabin steward but it was never fixed. I did not like that the only electrical plug is on the desk near the balcony window and no plug in the bathroom for the hair dryer. The drape on the sliding balcony door was NOT black out and we saw the light clearly shining through the drape. That was a first as other ships are pitch black when the drape is closed. Ship Aesthetics/Artwork: The ships artwork on Infinity are a joke. Tiny 3D Printed figurines from 15 years ago. The ships colors are brown, brown, black, brown and brown. Aesthetically the Infinity is standard old fashioned boring (similar to Holland America). Nothing exciting like Carnival or modern Zen chic like the Celebrity Reflection which is my favorite ship of all time. The Food/Beverages Very Disappointing: Celebrity food is no longer spectacular; it is now average. The food in the main dining room is basic, cruise food. Nothing stood out as artfully placed on the plate, the same breadsticks and plain French bread, a couple times a brown bread. Everyday they made a big deal about whipped butter and some other bread topping like hummus or something else. The bread spreads they can skip, improve the bread and improve the other parts of the meal. The fish entrees and appetizers were dull. I was mostly irked that the waiter said we had real Alaskan salmon, which I thought meant wild, but I’m 98% sure the fish served was farm raised (light pink in color). Also, the entire ship does not seem to care about cocktails. The cocktail menus are difficult to find even in the bars. And, it’s the same menu everywhere except the martini bar which does not accept the Classic Beverage Package $12 limit. More frustrating, the bartender said I don’t pay the difference between the $12 package and the $15 martini drink. I must pay for the entire $15! Also, the “cocktail of the day” while only $5, is also NOT included in the Classic Beverage Package! The Cocktail menu is essentially one page listing some basic cocktails and except for the martini bar. Also, none of the bartenders (except in the martini bar) made decent mixed drinks. Example, only the martini bar guys muddled the mint in a min mojito! If you are a cocktail drinker, go on Princess, Carnival or some other cruise line. They also have very few bartenders and cocktail waitresses. In the large bars often the only persons working, even at 9:00 pm, were two bartenders who also had to deliver the drinks! More on the Food: The food was meh. 5 years ago on Reflection the cuisine was the best I ever had in over 30 years of cruising. It was particularly disappointing that they used farm raised salmon in Alaska and not wild caught salmon. However, the filet mignon and similar beef cuts were perfect. We mostly ate in the main dining room, and the presentation was nothing special, the choices pretty boring. The buffet food was almost always cold and not appealing and the pizza blah. Again, look at the Princess pizza parlor which is excellent. The ice cream in the buffet area was usually icy not creamy. They do offer many no sugar ice creams if you need that. The “gelato” bar was better, but not worth $4 per serving. The coffee bar scores a 3 compared to the choices on Princess or Holland America coffee bars which are a 9. For a basic coffee or cappuccino fine. But they offer nothing unique and the execution was almost always sloppy. I liked the spa cafe on the pool deck except they charged $6 for a small smoothie! The Cake Deserts are too sweet: Celebrity needs some new desert recipes that are not 95% sugar. All of the cakes except for the chocolate sacher torte, tasted of biting into a sugar cube. They looked nice, but tasted like raw sugar. However, the cookies and macaroons were very good. Hints: The QSine Petit Chef is fun worth the extra $45 (first night discount) to pay for a specialty restaurant. Note, they pass out a flyer to save 20% the first night, but everyone pays the same $45 so that coupon was misleading. ☹ The gym equipment is excellent. I particularly liked the treadmills with a large tv, Bluetooth, etc. I was surprised they never had a trainer or gym person try to sell a package of classes because I and my athletic kids, would have signed up. Ship photos: They took very few photos of passengers which seems strange as thy are a good profit center at $25 a photo. We made it a point to pose for photos, but I felt it strange they were not pushing them nor pushing a package photo deal like most cruise lines. Spa: Very few people took advantage of the spa. They had a lot of specials, and I think if you asked for a $109 for 50 minute massage "special" even if not advertised they would give it to you. The Persian garden on this boat is NOT worth it, even if free. Internet: If needed, buy your Internet mid-way to two days before the end of your cruise for a discount. You don't need internet because the ports have good coverage. Also, the Infinity’s internet was spotty and often went out. It completely went out for everyone, including the Concierge guy, the day before the end of the cruise so we could not check in early with the airline. Premium drink upgrade $14 is worth it for the last 3-4 days of the cruise. The classic drink package included as a perk is OK but is irritating because you only get simple mixed drinks and beers. The classic drink package does NOT include martinis at the martini bar and the martini bar is the ONLY bar with professional bartenders who know how to mix a drink. And as stated above, you cannot pay the $3 for an upgrade per drink. Walking the deck: It was odd that there was NO promenade deck which allows you to walk the perimeter of the ship with a covered ceiling above. In Alaska, if it rained or was windy it would be nice to walk outside while semi covered. Also the top deck (above pool level) has a small walking/jogging track but it just goes around the pool area which is small. The outdoor large screen video played movies all day if you wanted to sit and freeze a little. Guest Services: We had an interior cabin across the hall from our balcony cabin. On every other ship when I had a similar set up we were able to encode our key cards for both rooms. Celebrity said they recently changed their computer system so could no longer do that or issue two keys. That was false. I went back and asked for another key and they gave me one and that key opened the door without cancelling the first key. It was also irritating that the ship did not sell post card postage. Crew: all crew were nice, most excellent. My friend in another cabin was upset when she asked for a hair dryer the first night and was told "I'm on break now when I'm done". But they need more bartenders and wait staff. Shore Excursions: Take advantage of the pre-cruise package prices. Book the online 3 excursion tour special at least 4 days before the ship sails to get some good discounts. No excursion discounts are offered on board. On shore excursions except for Icy Point book at the pier and save money. For Icy Point just do the whale watch tour with the ship which was excellent. You can also use a web site like https://www.shoreexcursionsgroup.com/v/a/costco/ Example, at the dock I paid $300/per person (Celebrity charges $449) for the Juneau Helicopter Herbert Glacier tour the dock company was http://www.panhandleexcursions.com/ . where you land on the glacier and walk around for 30-40 minutes for $300 each. Just so you know, this company on the pier books with the helicopter company https://www.coastalhelicopters.com/ which you can also directly book with. As it turned out, we went to Herbert glacier and the weather was perfectly clear, the cruise people went to Mendenhall because they use another company and it was foggy so they had their trips cancelled! Always bargain with the people on the dock selling excursions. The lovely girl who booked our helicopter tour also gave us (4 persons) a private free ride to the Mendenhall glacier, she hung out for 1.5 hours so we could walk around and explore for free! I tipped her a $100 which still saved us $100. In Ketchikan don't be afraid to walk down the dock to the excursion shacks down the road. The vendors raise their prices for the tourists just off the boat. If you go to a dock where the prior ship arrived a couple hours earlier you can get a better deal. Also, the guys selling walk in their private property wooden elevated board walk and see bears are jerks. I had a very good time, but I always enjoy cruises no matter what happens and realize no cruise is perfect. I have taken three Alaskan cruises, two with Princess and this one with Celebrity. Princess has by far the best itineraries for Alaska; "best" is based upon the length of time in port and the hours spent in port (e.g. afternoon hours in Alaska are drier and sunnier than the first half of the day.) I choose Celebrity because 5 years ago on the Celebrity Reflection I experienced the best cruising of my life. But I won’t go on the Infinity again, and probably not with Celebrity because the food/cocktail issues are likely systemwide. Read Less
2 Helpful Votes
Sail Date: August 2018
We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our ... Read More
We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our day in Ketchikan on this trip but nothing we do about that. We booked all of our excursions ourselves instead of through cruise line which worked our well and was less expensive than utilizing cruise line. Research via trip advisor for things to do. We we did wildlife and whale watching as well as Misty Fjords on a float plane. The plane excursion was great. Trip to mindenhall glacier and national park was very good. Food was disappointing except for the Ocean Blue Cafe. Best bets is to get food to order at the cafe. You can do this at breakfast and lunch. Trellis dining room was okay but nothing to write home about. Our best meal was at Tuscan but 90 dollar upcharge. Entertainment was okay. One good comedian, good Elton John Tribute and decent cast shows. The waiters and servers were very personable and good. Jorge was very good at the Trellis. Trip to Hubbard glacier was great even in wet weather. Rooms were okay, decent shower, uncomfortable bed and pillows and limited closet space. Furnishings were dated. Would I cruise Celebrity again? Very doubtful, it was less than expected. Read Less
6 Helpful Votes
Sail Date: August 2018
A family member organized an Alaska cruise from Vancouver through the Inside Passage, August 3-12, 2018. The boarding experience was fairly smooth and we waited in the Oceanview Cafe until our rooms were ready. That's when I found out ... Read More
A family member organized an Alaska cruise from Vancouver through the Inside Passage, August 3-12, 2018. The boarding experience was fairly smooth and we waited in the Oceanview Cafe until our rooms were ready. That's when I found out that CocaCola was $3 per can, plus tip. The mandatory safety briefing in the theater was a multimedia presentation in multiple languages, explaining how to put on a life jacket and where to go to board a lifeboat if necessary.. The glaring omission was an explanation of what action to take, what alarm button to push, and/or who to report an emergency such as "man overboard." I constantly looked for placards or ship's crew to get some clarification about this, and was unable to find anyone except one 4-striper with a cell phone glued to his ear. So, I'm still looking for an answer to that one. Our stateroom attendant was excellent, but a little overeager, so we quickly learned to hang the "do not disturb" sign outside the door whenever we were in the room - and sometimes when we were out of the room, too. The Trellis Restaurant is way overrated: big plates, small portions and generally overcooked. Service was mostly friendly and efficient, though. The buffet in the Oceanview Cafe was much better: wide selection and fresh. Well, the pizza could be better. The live floor shows in the theater were of generally high caliber and quite professionally executed, particularly the Saturday night finale. We saw it twice and would have gone again if there'd been a third performance. Disembarking was orderly and the sooner the better, Luggage retrieval is well organized, as it has to be. For that matter, everything is well organized, since the ship is on a strict itinerary. However, if you lose anything, it's gone, as the only lost and found is on the ship, so by the time you realize something is missing, the ship has sailed. Bon voyage! Read Less
Sail Date: July 2018
cabin and cleaner where brillant, pity about the lack of quaility of food and waiter staff,as for ships senior staff assistance to the lack and tastelss food selection , NO One wanted to know or care. Activities on board were to say the ... Read More
cabin and cleaner where brillant, pity about the lack of quaility of food and waiter staff,as for ships senior staff assistance to the lack and tastelss food selection , NO One wanted to know or care. Activities on board were to say the least were pathetic as very little chices unless one likes swimming real. The entire cruise all the celebrity was intent on was selling, selling, selling to the passengers on board. lack of entertainment was a major factor at night and some days whilst cruising between ports and Only thing that good thing regarding the cruise was the fantastic trip around Alaska and the cleaner who was in charge of our cabin. As for port and shore excursions each port the excursions were fantastic and beyond belief, the people, shopping, tours along with the majical scenery is something every one should endeavour to see and do in their life. Read Less
6 Helpful Votes
Sail Date: July 2018
The Infinity is an old ship and needs updating. Our cabin was well appointed and fairly comfortable. Dining in the Blu Restaurant was excellent with excellent service. The Oceanview Café was at best average. A typical "caf". ... Read More
The Infinity is an old ship and needs updating. Our cabin was well appointed and fairly comfortable. Dining in the Blu Restaurant was excellent with excellent service. The Oceanview Café was at best average. A typical "caf". Salad bar was good, bread and cheese good, breakfasts ok, lunch disappointing with fairly average food. There are activities all the time such that trying to find some peace and quiet was challenging. We retreated to our cabin too many times. Every time we found a quiet area, someone came along with music or activity and ended the quiet. The evening shows were excellent except for the first night comedian whose jokes were tame and obvious. Excursions are expensive. It is best to leave the ship and book them yourself. There is an automatic 18% gratuity on everything, whether it was justified or not and in some cases, 10% would have been too much. Embarkation was efficient and so was disembarkation except that one of our group’s luggage was put in the wrong pile which delayed everyone until it was found. We won’t be going with Celebrity again Read Less
5 Helpful Votes
Sail Date: June 2018
I chose this cruise for its reputation. Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly. The hospitality was good; entertainment was good. The evening ... Read More
I chose this cruise for its reputation. Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly. The hospitality was good; entertainment was good. The evening shows were mainly music. The catering staff was good and tried to provide best service. i have Indian taste. There were Indian dishes every day. We got to eat Paw Bhaji and Chole Bhaturay. There were two swimming pools but no one could really swim, you could sit and walk in them. However, it was a good experience in the pool. The outdoor pool area was mainly was for smokers. Even if I am non smoker I had to cross that for reaching indoor swimming pool. There was a lot of pushing to buy payable things particularly drinks. I bought alcohol drinks package but a lot of time I was told that a particular drink i wanted was not included in package. After disembarkation I noticed that i had been charged twice for every thing. I rang customer services twice and they agreed to refund the money but it is now three weeks since but I have not received full refund. Read Less
5 Helpful Votes
Sail Date: June 2018
First time cruising with Celebrity and whilst we enjoyed the cruise, it could have been so much better but was let down by important items. First of all, the pros : Easy embarkation at Vancouver. Excellent entertainment, nice ... Read More
First time cruising with Celebrity and whilst we enjoyed the cruise, it could have been so much better but was let down by important items. First of all, the pros : Easy embarkation at Vancouver. Excellent entertainment, nice balcony cabin, very good room attendant, good drinks package, excellent bar staff at Martini bar, very smooth sailing, great access to view Hubbard glacier. Met some very nice fellow passengers. Shore excursion rates offered by Celebrity were far too expensive and we found much cheaper similar excursions by investigating independently. Cons: poor value in ‘special restaurant Tuscan Grill’ having Paid extra to eat on this restaurant, it was very poor value for money. The food was hardly better than what we ate in the main dining room. We pointed out that our starters were cold and inedible and the waiter simply said “sorry, I’ll make sure your mains is hot” !! Service was very slow in the main dining area and whilst I appreciate its a large area, there was a definite shortage of serving staff and sommeliers. On three occasions we were not asked how the meal was ( which was mostly good, but nowhere as good as previous cruises on Oceania ) on ywo occasions our wine was not poured until after our starter had arrived, and then the sommelier failed to return to offer any more wine. The main gripe however is reserved for the Ocean view buffet restaurant, what a shambles ! This was a free for all and totally disorganised. We hardly ate together as one of us had to stay at the table ( which was very often tough to find with little or no help from staff ) as if we had left to get food, the table would be taken by other diners ( this happened once and we were left seeking another table with food going cold ) once food was collected, you then had to leave the table to get a hot drink, surely this element should be served at the table. Poached eggs were served cold in the middle twice, I wasn’t going to make the same mistake 3 times. Food stations were too far apart and not enough staff at omelette/ egg station. Tables were not cleared quick enough and it was a very poor experience run worse than a transport cafe. All of this was mentioned to the buffer restaurant manager who agreed with most of what I have said but merely shrugged it off that was that. We did not like being approached by staff suggesting we attend speciality restaurants and sad to say we probably won’t sail again with Celebrity. Read Less
1 Helpful Vote
Sail Date: June 2018
This was a family cruise for my mother's birthday. She chose Celebrity because of the age range of the clientele. Of course, when you want to leave from Vancouver, that limits your choices even more. Background, my husband and I have ... Read More
This was a family cruise for my mother's birthday. She chose Celebrity because of the age range of the clientele. Of course, when you want to leave from Vancouver, that limits your choices even more. Background, my husband and I have sailed on both the Summit and the Constellation (sisters to the Infinity) and we love the layout and size of this ship. Most especially the Oceanview Bar at the aft Deck 10. We often find ourselves here for sail away. We had standard veranda cabin, 6033, and this is one of those cabins with an extra deep balcony. If you want to have a little extra room,cabins on the port side from 6035 forward and on the starboard side opposite are the same. Very nice to be able to host more than 2 people. The itinerary was fantastic and I won't say anymore than that. Alaska doesn't disappoint. The ship looked very much in need of a good refurbishment. All public areas are fabric, carpet, chairs, etc. that looked well past their glory years. The spaces however, were kept very clean and tidy. The pool area was very clean, however the weather did not really provide for a lot of sun bathers, there still wasn't food plates and glasses left around from those who did decide to get some Vitamin D. Our cabin steward, did a great job with what he was given, but the bathrooms especially showers need to have a serious re-grouting of the tile possibly even replacement. I read that it had a "grand makeover in 2015" but I'm pretty sure that was only in the public spaces. Having said all that, the bed was comfortable and the room was spacious. Still could use a bit more storage, but its a 7-day cruise. And Alaska is a bit more casual than any of the other cruises we have taken. The crew in general was good. The entertainment, I felt was consistently good and almost every night I enjoyed the show. Only one comedian, wasn't my taste but he sure made sure the group from Kalamazoo was entertained. My husband mentioned this to me before I even noticed, but then I started to notice it more and more. The staff in general just seemed to be less inclined to go one step beyond for you. Even if that meant a smile. Our favorite Cafe el Bacio probably had the least friendly baristas on any of the 4 Celebrity cruises we've been on in the past 3 years. The bar staff wasn't quick to get to you at the Oceanview Cafe, we often waited so long that we had already finished eating and it wasn't worth waiting around. Little things that seemed to make our cruise experience better. The food in the Trellis Restaurant did not disappoint. I have never had a bad food experience on a Celebrity ship. I was disappointed to find out q'sine was no longer, as we have always loved that experience. We did not do any of the specialty restaurants this time around. All in all, we will probably try another Celebrity cruise (we seem to be loyalists) but we would definitely be open to going back to another line just for more reference. This was my 15th cruise (not all Celebrity) and my husband's 4th (as mentioned, all Celebrity). Read Less
4 Helpful Votes
Sail Date: June 2018
As this was our very first cruise, we didn't have anything to compare against, however our expectations for what was our Honeymoon were higher than what we experienced on our cruise with Celebrity Cruises. Whilst the list of ... Read More
As this was our very first cruise, we didn't have anything to compare against, however our expectations for what was our Honeymoon were higher than what we experienced on our cruise with Celebrity Cruises. Whilst the list of amenities available is indeed impressive and the service provided was generally very good/excellent, I feel Celebrity Cruises can refine some of the services they provide to be more inclusive as there was definitely a feeling that many of these were tailored towards passengers willing to put their hand in their pocket further on the cruise (Add Ons). My first issue was the pushy sales oriented nature of the cruise, we had barely stepped onto the ship when we were accosted about drinks packages, a waiter handed us a glass of champagne as we boarded then moved to take it from me while asking if we had purchased a drinks package, a simple check of our card would reveal we had already purchased a mid-range 'classic' drinks package which was our choice, but this was obviously not enough as we were pressured to upgrade to the premium package several times in the opening couple of days. This appeared to be a sales driven tactic, in order that certain crew members might pocket commission? A cynical view perhaps but thats how it appeared to us. The way this was approached left a bad taste in the mouth. Also, some of the Level 10 bars glasses were worn and dirty and some staff were inconsistent about what was and what was not included in certain drink packages. The most absurd thing I heard was that the 'classic' package did not include cans of coca cola but instead the customer should receive a glass of coca cola poured from a bottle. This was more often than not flat, as a result. Also certain cocktails were provided which were missing specific ingredients, a French Caribbean arrived with no Malibu! Poor show! My second issue was the frankly scandalous internet prices offered onboard. When you pay a small fortune for a ticket for the cruise, the last thing you expect is to get absolutely no internet / wifi provided free of charge or even for what might be viewed as a bargain. I can understand the need to cap access to a certain extent, however a basic free or low cost internet package should be provided in this day and age when social media is available to share this experience with family and friends. If guests want to stream movies or use large amounts of data for personal or business purposes then a charge would seem appropriate but for basic internet use, checking emails, social media and web pages this would use comparatively little data. The hourly / daily and weekly rates were excessive in the extreme and anyone willing to pay the fees must have pockets deeper than the oceans we were sailing on. Along the same lines was the excessive prices for spa treatments. In the UK and probably United States / Canadian high street the same treatments can be purchased for a 1/3 of the cost they were on the ship and this will only put people off. It would be a far more attractive amenity if the prices were more realistic and in line with the prices on land with maybe a few pounds mark up and catered for everyone and not just the elite. It was simply a rip-off. Other (probably well intentioned) amenities like the photography, filming, art auctions, casino etc. had a cash cow feel to them. The Cabin The cabin was small and a little bit of a letdown but it was adequate for the amount of time we spent in it. It had dirty exterior windows (porthole) making it difficult to see out of it, I understand the difficulty in keeping these clean due to the sea spray etc but it would have made a better impression on leaving port to a clean window to look out of. The ship is in need of some soft refurb in key areas particularly the cabins, as cabinets and furniture was dated and had worn finishes. The Entertainment There was a huge list of events and functions which had something for everyone so I give credit to Luigi and Lauren and the gang for this. The Shows we saw were excellent, professional and the two comedians superb. The Naturalist, Milos was a scream, a very funny man who made the subjects he lectured on even more interesting than they might have first appeared. We saw him at every opportunity. Give that man a fresh contract I say! The Excursions Excursions were very good if overpriced (tourist fees which is kind of par these days), the only real gripe I have here was that the advert of seeing specific wildlife in many places should be based on the season travelling as some wildlife like Beavers, Moose, Orca etc was not seen as advertised and in some cases walks to see such wildlife turned into plant and tree discussions to fill the void. The Staff The staff were on the whole very friendly and courteous, our room attendant was excellent and always left the place immaculate every day. Room service was prompt and friendly. Unfortunately there was noticeable evidence of staff intimidation where junior staff were told off / scolded in front of guests by senior staff. This should not happen in the company of guests. Our experience was that the more senior the staff member the less likelihood you would get any acknowledgment as we walked throughout the ship with officers in particular grumpy and disinterested. The Food The food we received at the Trellis Restaurant was very good, we only had one meal which fell below usual high standards. The only gripe with the restaurant was the offer of flexible dining, only to find that table space was at a premium whenever we tried to utilise this service, I think more thought should be put around what exactly is being offered here, dining is either fixed or flexible, it appears it cannot be both. The response to this on the busiest evenings was simply to offer guests a small discount at one of the pay extra specialist restaurants on board the cruise ship, yet another sales pitch! The level 10 ocean view buffet style diner was decent for breakfasts and lunches but it felt like running the gauntlet trying to find a table, hence why for breakfast we resorted to room service as it was too manic from 8-10am up there. In Summary On the surface, Celebrity Cruises offers a shiny product but some of it's services and prices should be refined to be more inclusive of all customers. Celebrity Cruises should consider that they may lose customers for future cruises to competitors who fulfil the same services they do but in a fairer manner. Read Less
Sail Date: May 2018
Chose this cruise because of the itinerary. Some helpful and friendly staff but lack of information a problem for First Time Cruisers. Dining was not an enjoyable experience. Main dining room too manic and food very average. Buffet style ... Read More
Chose this cruise because of the itinerary. Some helpful and friendly staff but lack of information a problem for First Time Cruisers. Dining was not an enjoyable experience. Main dining room too manic and food very average. Buffet style food generally a better option for variety. Qsine restaurant novel but poor food. Entertainment was standard stuff, not yo out taste at all. Views of wildlife and glacier spectacular. Trips MUCH cheaper when booked off ship at venues or internet beforehand. Cabin fine, although a bit 'tired'. Embarkation was pretty good in spite of surly USA customs officials who completely ignored the pledge that was displayed. Disembarkation was awful! An absolute chaotic mess. It happens all the time so why hasn't it been sorted out? Basically it was designed to get you off the ship asap and then forget about what happens next. Too many people in same area at same time. Read Less
4 Helpful Votes
Sail Date: March 2018
The infinity is definitely showing some age, some rust here and there, some fraying fabric on chairs and probably the most obvious is the state of the cabin bathrooms which are really in need of some overhaul. On the other hand, the crew ... Read More
The infinity is definitely showing some age, some rust here and there, some fraying fabric on chairs and probably the most obvious is the state of the cabin bathrooms which are really in need of some overhaul. On the other hand, the crew is outstanding...friendly, always say hello when passing. The food has actually, IMHO, improved....the food on the infinity is actually spiced so if the dish says "spicy", it actually is spicy. I also found that although they use a lot of salt, there seem to be less used on our cruise. Breadsticks were great when they weren't soggy which happened twice in select dining...quickly replaced. Our cabin attendant was terrific and thorough....but of course that varies (read the aqua class cabin review here). The ports are the ports...this is a big ship and it docks where it can...and as with many, if not most cruise ships, that's in whatever container port is available. South America is not Europe. Yes, the infinity was running on one pod, but that didn't cause any issues for our cruise. We had guest speakers...talking about arctic exploring and auto racing....even though this was a panama canal cruise. No talks on the panama canal (or any other port)...pretty clear that celebrity just wanted to find two speakers on most any topic. We saw the introduction of the new aqua spa cafe...nothing cooked to order, you just order from a fixed menu and they prepare your small plate on the spot. This is about the fourth try at change for that venue....at some point, they'll get it right. Select dining worked well on our cruise...almost no wait at all as long as you are willing to dine with others. Something new on our cruise (and perhaps on others), we had a menu, but there was a chef's special entree almost every night...and those were really good (and well seasoned). Hope this becomes a standard offering. I would not avoid the infinity (or other M-class ships), but at this point, given similar itineraries, I'd book one of the S-class ships first. Prior to the conversion of aft deck 12 to an open air theater with movies running from 10AM to midnight, we actually preferred deck 11 aqua cabins on the M-class to other options...but no more because we use our balcony and like quiet. If the itinerary fits what you want, you'll have a good time on the infinity (or other m-class ship), but be prepared to find reminders that it's getting pretty long on the tooth. Read Less
2 Helpful Votes
Sail Date: March 2018
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four ... Read More
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four previous cruises with Celebrity, the first ten years ago, and we thought we knew what to expect. EMBARKATION: Embarkation in San Antonio, Chile, was interesting. It is a commercial port trying to be a cruise terminal. After an hour and a half bus ride from the Santiago airport and checking in at a warehouse near the edge of the port, we were loaded onto yet another bus for a ride to the ship at the dock. We’ve seen better and we’ve seen worse, so we just went with the flow. We were in our cabin by 1:30 PM and our bags were delivered around 4:00 PM. CABIN: The cabin, 7049, was clean and comfortable. With more storage space than we needed – a first. Situated next to the hump cabins, we had an extra large, shaded balcony. The balcony door did not have a handle on the outside, just a slot to grab and pull the door open. The door was hard to open without a handle, but since it was designed that way, we lived with it. The toilet decided not to work in the middle of the night 4 out of the 15 nights on the cruise. Guest Relations said it was a known issue and they were working on it. CREW: Every crew member we encountered was smiling and said good morning or good evening – from restroom attendants to senior officers. Wait staff were attentive and efficient. Whomever is in charge of setting up disembarkation for port days did not do such a good job in Manta - more on that later. DINING: Oceanview Cafe – We disliked the Oceanview Café because it is so crowded with people wandering around trying to assemble a meal that it’s like the “Zombie Apocalypse” - as one fellow passenger described it. There is no clear delineation of flow for the serving lines and people just butt in where they please. We avoided eating meals there. When we did stop in for a snack, we noticed that the wooden chairs needed a good cleaning – there was so much dirt crusted on the back of one chair that I scraped some off to show one of the supervisors and merely received a shrug in response. MDR – We used the MDR for a few breakfasts and lunches just to steer clear of the buffet. A table for two may as well be a table for four, six, eight, or more since they are jammed together so closely that one cannot walk between the table. Service was good and the menu selections standard. We also ate some breakfasts and lunches in the Solarium Café, where it was easy to get a table and the selections were more healthful than other venues. The MDR in the evening was not at all pleasant and we only dined there on 10 of the 15 nights, opting for specialty dining on the other five evenings. The tables are very close and the other diners, probably deaf from the over-amplified music venues, seemed to shout their conversations during the meal. Shouting waiters added to the din. Not at all a pleasant atmosphere. The food, however was very good, well presented, and right-sized portions. Had the food not been so good, we would have avoided the MDR in the evenings because of the noise levels. Specialty dining – We ate in Qsine only once. The Qsine food was delicious but the menu on the electronic tablets was hard to understand and the waiter did little to help explain what was an appetizer and what was a main. Give me a regular menu. Sushi on 5 was wonderful, with a very attentive waiter and a wide variety of sushi to choose from. The Tuscan Grill was our favorite and we ate three evening meals there, and enjoyed a light morning breakfast and specialty coffee drinks there on most mornings. We enjoyed the atmosphere and service of the Specialty Dining venues, especially when compared to the MDR and Oceanview. ENTERTAINMENT: Since this varies from ship to ship, I won’t go into detail. The production shows were very good – but too over-amplified to be pleasant. Earplugs helped. The guest entertainers were also very good and not quite as over-amplified. PORTS: We booked the cruise primarily as transportation back from a land tour in South America, and not for the ports of call. We did walk around in Arica, Chile, and Georgetown, Grand Cayman, but did not book any excursions. The stop in Manta, however, is worth noting. Having been there before, we were undecided about going into town for a look around. The ship announced that free shuttle buses would be provided from the ship to the town center/shopping area. After the announcement was made that the gangway was open, we went down to the promenade deck to see how long the line for the shuttles was and determine if we should wait a while. There was no line – only a large mob of approximately 250-300 people waiting for the yet-to-appear shuttle buses. Celebrity did nothing to establish or control a line. When the first shuttle bus arrived, the mob surged and all 300 people tried to get on the first bus. We saw a fight breakout at the steps to the bus and one man trying to pull another man off the second step of the bus. At that point I ran down to Guest Relations and told them they needed to get security out there and that one fight had already broken out. I went back outside to the promenade to watch the most unorganized shuttle bus system I had ever witnessed. We decided to avoid the melee and have a peaceful day on the ship. One would think that Celebrity had never organized a port day or a shuttle bus system before. It was certainly a poor example of Modern Luxury. CHAIR HOGS: The Infinity made a feeble attempt to cut down on chair hogs with a few little folded placards placed on the pool and solarium loungers in the mornings, however with no enforcement, the chair hogs just pushed the placards aside and set up camp. I witnessed chair hogs “reserving” loungers and sunbeds as early as 6:00 AM, using a variety of towels, flip flops, magazines, paperbacks, and large plastic clips to hold the towels in place. Often those same loungers were “reserved” hours later – and on port days “reserved” all day long until the hogs returned from their excursions. Not once did I see any of the pool staff removing the chair hog nests. With no enforcement in place, more and more people started “reserving” loungers and sunbeds. Another poor example of Modern Luxury. DISEMBARKATION: Disembarkation from the ship in Fort Lauderdale was well organized, until we reached the Customs and Immigration lines. There were four agents to process some 2,100 passengers. Signs for “US and non-US” were not apparent and there was insufficient line management so that yet another mob formed adjacent to the bag retrieval area. We settled down in some chairs to wait out the mob, and only later discovered the mob was trying to get through the “Non-US” lines and the “US” line was almost empty. We gathered our bags and were through the immigration check in under 10 minutes – happily leaving the growing “Non-US” mob to be processed by only two agents. No wonder the Fort Lauderdale port has such a bad reputation on Cruise Critic. CONCLUSION: After watching Royal Caribbean turn into floating county fairs, and with Celebrity losing their “premium” luster to the mass market, it’s time to expand our horizons and find cruise lines that cater to grownups and offer a more genteel way to cruise. Read Less
3 Helpful Votes
Sail Date: March 2018
This could have been a great cruise with some better speakers and more information. Previous cruises have included port talks and also guest speakers to talk about the civilisations and culture of the various regions, but this cruise ... Read More
This could have been a great cruise with some better speakers and more information. Previous cruises have included port talks and also guest speakers to talk about the civilisations and culture of the various regions, but this cruise had none of that. The dining room food and service was excellent as always. The cabin was good. The shows were very good and of a very high standard. There was too much emphasis on selling services . We were delayed leaving SAN Antonio but the captain caught up on the lost time and we arrived in our next port on time. The ports of Arica, Pisco and Lima were wonderful but I didn’t think much of Manta, this is probably my fault because we didn’t do an excursion in Manta, there is nothing to see except a small Artisan market. The ship is looking very old with rust showing everywhere, and the public areas are starting to look shabby.. Read Less
2 Helpful Votes
Sail Date: March 2018
Friends were going, we decided it looked like fun. It was in some ways, but the previously mentioned issues with the engine system slowed the ship down to the point that shore stops were cut short. Exceptional - entertainment was very ... Read More
Friends were going, we decided it looked like fun. It was in some ways, but the previously mentioned issues with the engine system slowed the ship down to the point that shore stops were cut short. Exceptional - entertainment was very good, our cabin attendant was incredible, dining experiences were excellent.Going through the canal for the first time was incredible. I enjoyed the days at sea, the spouse not so much. We had an open sea dolphin show on one of those days! We loved the flexible time dining room option and never had an issue with any requested seating arrangement. We went 2 days early and purchased the hotel and transfer from the cruise line. The hotel was excellent, as was the transfer from Santiago to San Antonio. Not so great - the shore destinations were mediocre, as were most of the described (way overpriced) shore excursion possibilities. We did our own shore arrangements. The stop at Manta was a complete waste. Our room had a sewage odor that the crew attempted to fix. It went away for a while, then came back the last few days. The ship's exterior was showing significant wear and corrosion. I heard that the ship was going to Panama to spend some time in dry dock. It needs it. Read Less
2 Helpful Votes
Sail Date: March 2018
food, as always, was very good on Celebrity, and our cabin steward and waiters were outstanding. The South American ports promised to be quite interesting, but we skipped one, never did cruise through the Chilean fjords, and our time in ... Read More
food, as always, was very good on Celebrity, and our cabin steward and waiters were outstanding. The South American ports promised to be quite interesting, but we skipped one, never did cruise through the Chilean fjords, and our time in Puerto Montt was so abbreviated by very late arrival, that shore excursions were cut very short or cancelled because several were 6 to 8 hours long and would have been done after dark when it's very hard to see wildlife and natural wonders in national parks. The Captain never admitted that propulsion problems were at root of some of the delays, though many on Cruise Critic had commented on this issue and noted that ports were skipped as a result on other recent South American cruises. Two days of very rough seas and winds no doubt made the injured propulsion system work even harder than it was capable of. I know Infinity is going into dry dock next week to fix the problem. Read Less
Sail Date: February 2018
Was going to South America ports we wanted to see. Production shows were some of the best we have seen in 35 cruises. The cast gives 110% every minute of the shows. You won't think it possible to move at that fast a pace for a full ... Read More
Was going to South America ports we wanted to see. Production shows were some of the best we have seen in 35 cruises. The cast gives 110% every minute of the shows. You won't think it possible to move at that fast a pace for a full hour, but they do, and they will be waiting for you at the entrance to the theater after the show to greet you. The cruise director doesn't have the staff do all the work, he will sweat with you daily out on the deck. Most involved director we have ever had. About half the guest performers were worth seeing, and with the exception of a piano player /singer with little talent and a need to talk to staff rather than preform, the music on board was great especially blind vinyl, encourage Amy to sing, and the jazz trio. Food quality ,service, and selection were poor. What a shame. Read Less
14 Helpful Votes
Sail Date: January 2018
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships ... Read More
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships thrusters and subsequent need to reduce cruising speeds the itinerary had to be changed. Accordingly the stop at Porto Madryn was dropped and the times and schedules for other ports were altered. We were assured that our experience in Antarctica would not be affected. This would not prove to be the case. The reduced speed of the ship, never more then 18 mph and a lot less then the stated maximum speed of 28 knots, meant that we from the outset we had little chance of meeting the schedule. Accordingly arrival at Ushuaia was at 4.30pm and not 2pm with impact on excursions'. etc. Originally we were to have from 11am on 27 January until 6pm on 28 January in Antarctica this was changed to 7.30am on the 28th until 2.30pm on the 29th. The same amount of hours but due to the times we were met with a lot of foggy conditions that meant that for the most part our cruising was staring into the fog. Also the ship seemed to speed through the area no doubt to catch up time etc. which exacerbated the situation. During on-board talks we were given the impression that we would be able to see both the Chilean outpost and also Deception Bay where there are usually large penguin colonies. For whatever reason this did not happen. Elephant Island consisted at staring into the fog for about 90 minutes until it lifted enough so that we could at least see part of it before sailing about an hour earlier back into Drakes Passage. Again if the original schedule was maintained I think that our time in the peninsular would have been a lot different. Next disappointment was that due to bad weather the stop at the Falklands Island was cancelled. Again being a day out on our schedule who knows if the situation would have different. This further disappointment almost prompted a mutiny among about a quarter ofd the passengers with there being a large meeting held and a petition presented. Upshot was that we had 10 day sea days in a row and some 13 sea days in total. I know for Celebrity kit was a case of dammed if you do go ahead with the cruise and dammed if you don't. Overall the experience left a bad taste in a lot of passengers mouths. Having said all that the crew were excellent throughout. The activities provided although good were strained due to the number of sea days. We found the ships library small for such a large vessel and there were no board games provided. Food was good unless you were a vegetarian. I think all cruise lines have the same menu in the main restaurants. The on board speakers were more like enthusiastic amateurs then the been there done that got the t shirt experts I have seen on our other cruises. Then there are the little things that Celebrity don't do that others do, like fresh fruit in the cabins, having your bags placed on the bed and not left in the hallway on embarkation, port maps. The layout of the ship meant that there was deck that you could walk around without having to go indoors or climb up or down stairs. A promenade deck would be nice. Embarkation and disembarkation went smoothly. I could go on and no doubt others will. Overall rating would be close but not good enough and although the weather played apart the ships mechanical problems and resultant change of schedule were equally to blame. Another Celebrity cruise? No I don't think so. Read Less
15 Helpful Votes
Sail Date: January 2018
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto ... Read More
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto Madryn completely and never arrived at the Falklands Islands, running a day behind schedule. We were due to arrive at the Falkland Islands on the 30th January, instead nearing the Falklands on the 31st January before hitting 80-90 knots winds therefore abandoning idea of stopping at the Falklands Islands the night prior. Ushuaia, we were due to arrive at 9am and depart at 9.00pm instead arriving closer to 4.30pm on the day, giving us very little daylight for a 4 hour shore tour. We were rushed from the ship to a bus, then herded like cattle on to the End of the World Train, only to find the End of the World Post Office closed on our arrival, and a brief 10 minute stop at the lake, arriving back in Ushuaia town at 8.50pm with shops closing at 9.00pm so I went directly to the ship. Antartica was fogged in until mid-morning but thanks to Captain Francis decision to stay longer passengers were rewarded with spectacular views of the glaciers and ice bergs. The entertainment teams worked wonders to put on extra entertainment and activities since we spent 12 1/2 days at sea of our 14 night cruise. Overall, disappointing because the ports were missed because of the propeller problems that the ship had been experiencing for months. A number of passengers had been advised by private tour operators that these ports were cancelled before the Celebrity Infinity’s departed Buenos Aires yet most of the passengers were informed of Puerto Madryn’s cancellation only. Passengers certainly did not get what’s they paid for ... a very disappointing experience. Yes, many passengers were very angry, demanding compensation, and not just a refund for one missed port of call. Read Less
2 Helpful Votes
Sail Date: January 2018
Embarkation The embarkation process for Celebrity Infinity at Buenos Aries was well organised, efficient and quick. The luggage was delivered to our cabin within three hours of embarkation whist we enjoyed light lunch. The Cabin ... Read More
Embarkation The embarkation process for Celebrity Infinity at Buenos Aries was well organised, efficient and quick. The luggage was delivered to our cabin within three hours of embarkation whist we enjoyed light lunch. The Cabin The cabin was spacious but looked dated. The toilet flush stopped a few times during our fourteen day cruise. The cabin steward, Lincoln, was very friendly and looked after us well. On Board Entertainment Excellent choice of live music every day. The matinee and evening shows were superb. The WiFi was rather expensive. Catering Buffet Restaurant: There was a huge choice available in the buffet restaurant throughout the day and was topped up with great choice of free ice cream. There was fresh coffee, choice of tea and ‘home made’ lemonade throughout the day. Free Sitting Restaurant: There was good and varied choice at the formal free sitting restaurant. The steaks were amazing. We were very pleased with service from Head Waiter Budi, Assistant Waiter Novy and Sommelier Roger. Restaurant hostess Simona needs training in being a bit friendlier. Disembarkation The disembarkation process at Buenos Aries was again well organised, efficient and quick. The luggage was delivered to the collection on time. Problem A week before we were during to start the cruise we were told by e-mail that there was a problem the ship’s propeller system and this would make the ship go slower. The e-mail said one the port will be removed from our itinerary and for this there will be refund equivalent to one night. We were not offered any option to cancel and rebook for another time or another cruise. Because of the slower speed our stop at Ushuaia was cut short and our stop at Port Stanley was scheduled a day later. Unfortunately because the weather turned for the worse the call at Port Stanley was cancelled. Had we not slowed down we would have been at Port Stanley a day earlier when the weather was fine. The corporate attitude with Celebrity has been terrible. I am not sure if I will travel with Celebrity again or whether I will recommend Celebrity to my family and friends. Read Less
3 Helpful Votes
Sail Date: January 2018
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately ... Read More
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately days before our departure we were advised that the itinerary had been changed (with no choice on our part to change our minds) because of a problem with the ship's propulsion system - we would therefore have to travel more slowly and we would not have time to visit Port Madryn ( this was one port where there appeared to be several very interesting and exciting excursions particularly for wildlife). We would however be compensated for the days lost opportunity - and again because of the lateness of the decision the refund would be credited to our 'stateroom' account - this never happened and we have had to chase the company for that refund. The ship itself was beautiful with every form of entertainment you could think of - however it was all extraordinarily expensive - our first shock being automatic gratuity charges of 18% added to any drinks bill - we later learned that we did have the option to ask for this to be removed so that we could tip those crew members we wanted to rather than a universal tip for all - however we are not experienced cruisers and so did not know this. Less than 12 hours before our arrival at Port Stanley we were told that this visit was not to be made because of the weather conditions - the captain had no choice - we totally understand that but if the propulsion system had been effective we would have arrived at the Falklands a day earlier when the weather was lovely. Again subsequently we learned that more often than not the visit to Port Stanley has to be cancelled because of bad weather therefore in our opinion the visit should not be advertised as a near certainty in the marketing material. We know of people on the cruise that had booked it purely to visit the Falklands and were therefore bitterly disappointed. The shore excursion we took in Ushuaia was interesting but very expensive for what it was. Our 'stateroom' was very clean but was effectively a cupboard - however our 'stateroom' attendant Bailey was delightful - always pleasant and helpful and very attentive. The food on board was glorious - we spent most meal times in the Ocean View restaurant because it was quieter with a buffet service and the outside dining area - we ate a few times in the Trellis restaurant which again was lovely but very busy and crowded. Other restaurants available incurred additional charges which seemed a bit bizarre. We were told on our first day that the Ocean View and Trellis restaurants were 'complementary' which again seems an odd description given the cost of the holiday was not cheap! Ultimately our of 16 days of travel we spent 14 at sea which I in particular found hard - however the crew we met in the stateroom, dining and entertainment areas were lovely - we did not meet any of the ships officers so cannot comment on them. Finally I hate to say this but I will not be using Celebrity again unless they reduce their prices considerably and ensure that their ships are in good and efficient working order to the trip they are scheduled to make. Read Less
11 Helpful Votes
Sail Date: January 2018
Ship is tired, crew is great. Trellis dining room food good but service inconsistent. Ocean view Cafe always crowded, not enough seating and food average. Difficult to manage with a cold weather itinerary. Were 4 ports scheduled. One ... Read More
Ship is tired, crew is great. Trellis dining room food good but service inconsistent. Ocean view Cafe always crowded, not enough seating and food average. Difficult to manage with a cold weather itinerary. Were 4 ports scheduled. One port cancelled before sailing with 1 day refund due to ship propulsion issues, Puerto Madryn (penguins). Ushuaia arrival at 4:30 pm to 2 am. Shore excursions out after dark, town closed not a full value stop again delayed due to ship issue. Falkland Islands stop cancelled due to weather on rescheduled day due to ship issue. No flexibility in travel so more sea days. 2 ports on a 14 night cruise. Arrived Montevideo, last stop at 6 am, 2 hours early. Big deal, who wants to go out at 6am? Celebrity needs to give additional refunds due to their known propulsion issues and the effect it had on the trip. Passengers were very upset. Entertainment is mixed. Cruise Director makes the day, Alejandro. Most entertainers focused on older music with little current. Understand the mix is difficult to obtain but needs to be a little more focused on those “slightly younger”. MickeyLive is the best value on the ship with his lectures and active meetings. He really does a great job and Celebrity is lucky to have him and his energy on the ship. Read Less
Sail Date: January 2018
Picked this cruise to go to Antarctica in a reasonable amount of time. My group was younger than the average age, so getting 2 weeks away from work is quite the feat for us. Only vacation I have taken in 2.5 years, and it was nice, but a ... Read More
Picked this cruise to go to Antarctica in a reasonable amount of time. My group was younger than the average age, so getting 2 weeks away from work is quite the feat for us. Only vacation I have taken in 2.5 years, and it was nice, but a lot of little things would have made it spectacular. For starters, the ship is a bit older. But pretty clean. Except in the cabins. Our cabin service was so bad that some days we had no towels and would have to ask our friends if they could get their steward to bring us some. Our shower curtain was filthy, covered in mold and yellowed. I wouldn't know about robes, we never saw any. As an older ship, it didn't have as much well planned storage that we've enjoyed on other Celebrity ships. Which is a lot when you have 12 days at sea. That's right. We had 2.5 port days canceled out of 4. We were notified a few days before the trip that one port was canceled because the ship was slowed down due to mechanical issues. Once aboard, we were told we'd be missing most of our second port because the ship was slow. Instead of spending a full day in the port, we arrived around 4, and took our animal tours in the dark, after restaurants and shops had closed. Little did we know that was the last time we'd be on land for another week. We missed the Falkland Islands due to weather (although we would have made it just fine under our original schedule). This was told to us hours after tour operators were informed. We thought, well hey, we can add in the other missing port now or maybe get a second day in Montevideo. Wrong. We just twirled around at sea for the rest of the trip. With the cold weather, it just meant more reading and more time at the buffet. Our tour in Montevideo was amazing and we also got to spend some time exploring the city on our own. And I highly recommend the tour in BA that ends at the airport. One of my favorite days! Dining service was decent, although I think everyone was just sick of each other by the end of the trip. The ship is smaller than Celebrity's other lines, so some features were a lot smaller. So the library was pretty unusable. And with the cold weather, the outdoor spaces weren't used so we all crammed indoors. For. 12. straight. days. Entertainment -- Mickeylive was great, but it got old hearing about ports you weren't stopping at and animals you weren't going to get to see. The entertainment caters to a previous generation, but if you stayed up late enough, they'd do some things for the under 50 crowd. Embarkation - Fine. Nothing to complain about there. Fitness --- Dancers were allowed to work out in the gym, and were heard mocking the guests in there working out. Keep it classy, y'all. One other note that is not fully in celebrity's control. We were next door to a couple who had a demon toddler who screamed all night long. Be jealous, all of you. Same parents of the year took demon toddler into the indoor pool with no diaper, no swim diaper, nada. This is a large hot tub pool and kids were not allowed under the age of 12. Guests complained to Celebrity, and Celebrity did nothing, so a lot of us just stopped using the pool. With the kids in it, there began to be things floating in it. I hope it was their snacks they were eating in there... On the plus side, I got through a lot of books reading in my cabin (when demon toddler was not awake). In short, this trip of a lifetime was nice enough in that I was not in the office. But I was disappointed. I will not sail on the Infinity again and I am not sure if Celebrity will ever get the nod from me again. With my precious vacation days, I want to actually spend it doing something different. I could have had a staycation at the local Holiday Inn for a much cheaper experience. Antarctica was amazing and I would go back. Just not on this ship. And probably not with Celebrity. Read Less
12 Helpful Votes
Sail Date: January 2018
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we ... Read More
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we booked a veranda cabin, deck 8, in the Celebrity Infinity, for the Buenos Aires > Puerto Madryn > Ushuaia > Antartica (Paradise Bay and Elephant Island) > Falkland Island > Montevideo > Buenos Aires itinerary. It was a somewhat expensive itinerary if compared to other cruises in the region, so our expectations were high. We planned this trip for almost a year. The cruise left Buenos Aires on 21th Jan 2018. About a week before the departure date we received an email from Celebrity Cruises informing the Puerto Madryn stop was canceled. Copy and pasting their own email message: "Due to a technical issue with the ship’s propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots. We assure you, there is no safety issue with the vessel; however, due to the speed reduction, we have to modify our itinerary. Some ports of call will have shortened visit times, while some will have more time. We also had to remove our visit to Puerto Madryn, Argentina from the itinerary. Due to the cancellation of this port of call, we are issuing each guest a refund in the amount equal to one day of your vacation." My wife and I planned to dive in Puerto Madryn with the sea lions. All our scuba gear was already packed to go and the dive package reserved at a local PADI agent. You can imagine our frustration... We embarked on the 21th as planned. About Celebrity Infinity, despite some review we read, it is not falling apart. It is indeed an old ship, somewhat worn out. Stained carpets, peeling paint, scratches here and there are visible, but we consider those minor things. I noticed, however, some other not so minor problems, like leaking plumbing in several places (that left wet spots on the carpets), air conditioning failures (that left some friends in internal rooms overheating), external doors hard to open/close, and massive temperature changes in the hot/cold water supplies. There were also some smaller annoyances in our stateroom, like loose tiles in the bathroom floor and leaks in the shower hoses. We usually ignore these small things, but as you see ahead, events stack up. About the food, it was nice and plentiful. All restaurants we went to were nice. Particularly I would say that some dish on the main dining room, Trelis, was somewhat small (especially the ones with expensive ingredients) and with unexpected component mixes, but this is a matter of taste. The buffet on Deck 11 always had food for any taste. About the entertaining, it was ok. Some shows were really nice while some other were somewhere below passable. The daily activities were plenty, somewhat focused on luxury activities (like art auctions, jewelry sales, Fabergé egg showcase and sales, liquor tastings, and so one). It perhaps makes sense for the overall target audience, mostly senior guests. One of the highlights of this cruise was the presentations from the destination experts. The presentations were really interesting and made de experience must more enjoyable and immersive. The presentation themes included wildlife identification and behavior, destination highlights, geographic features, historical events and even a recent rescue mission to Antartica from the Argentinian navy. There was much effort to provide the same presentations in English and Spanish, so most people would benefit and enjoy all given information. It is also important to note the crew was always friendly and eager to help. Our stateroom attendant and some other personnel we had more contact with during the cruise were very professional and cordial. After few days on the sea, we reached Ushuaia. We visited Escondido/Fasano lake and the experience was really memorable. Since we did not stop at Puerto Madryn we were able to stay in Ushuaia for a few more hours. We headed to Antartica, our main and most anticipated destination. The weather was really good during our stay and the visibility was great. We had the luck to get some snow while entering Paradise Bay. It was quite a spectacle. It is really difficult to describe in words the beauty we saw. While it looks a desolated region, it is full of life. We could see whales, penguins, many different types of birds. The icebergs are also a show apart, featuring beautiful shapes, textures, and colors. We also stopped at Elephant Island, the second sightseeing place. After Elephant Island, when heading back to Falkland Island, a major storm formed in our way and the captain had to deviate our corse, missing Falkland port of call. His decision was the correct one due to the bad weather, however, no one was able to explain why the next port of call wasn't changed to Puerto Madryn. Apparently, the route would be even safer than going straight to Montevideo and, we had the time since Falkland stop was completely skipped. It was really strange and until now I got no answer from Celebrity guest relations about this. On the memo we received in our stateroom: "We would like to inform you that our call to Port Stanley, Falkland Islands, has been canceled, due to adverse weather and high winds. (...) Tomorrow, January 31th, the Celebrity Infinity will be at sea, since weather conditions and distance to alternative ports will not allow us to call an alternative port. In an effort to avoid the rough seas, we are traveling directly to Montevideo through an alternative route, as your safety is our top priority. We will be arriving in Montevideo at 6:00 am on February 3rd" We understood the situation and weather changes are a risk involved in all Cruises, however, this port miss and strange deviation from Puerto Madryn just stacked up on our frustration pile. We then faced many days at sea, finally arriving at Montevideo. It was a nice stop, however, I (and many other guests I spoke with) would rather stop in other ports then in Montevideo. Montevideo is really close to Buenos Aires and you can easily go by car, bus or even boat in a couple hours. Puerto Madryn and Falkland Island, on another hand, are much harder and expensive to get to. In the end, the trip left really good memories about Antartica sightseeing experience and a bitter taste for itinerary changes and other smaller annoyances. We felt only half of the trip was actually delivered since we could not stop at Puerto Madryn and Falkland Island. Looking in retrospect, if we could changes things, we would rather flight straight to Ushuaia and book a cruise on a smaller ship just to experience Antartica. Read Less
14 Helpful Votes
Sail Date: January 2018
problems NOT with the ship-but with celebrity a day or 2 before we left were informed by e-mail that the ship had propeller problemsand because of that could not make certain speeds-and that we would NOT be stopping@ puerto madryn. ... Read More
problems NOT with the ship-but with celebrity a day or 2 before we left were informed by e-mail that the ship had propeller problemsand because of that could not make certain speeds-and that we would NOT be stopping@ puerto madryn. realize that the cruise only had 4 ports to visit-now we are down to 3 on a 14days cruise.. no other problems encountered until we left antartica-were supposed to call at port stanley in the falkland islands. but because of bad weather [gale force hurricane winds], we would also not be stopping there. now we are down to 2 ports. the ships company [officers, entertainers, and everyone else] more than tried to make up for the situation-with extra talks, shows, entertainers, etc. really must recognize and praise all the people on board that went out of their way to try to make things nicer. we felt that since this seemed to happen on an irregular regular basis there should have been some plans to call at some other place/port, in lieu of the missed ones. and that falls on celebrity as a company, not on the ship or captain. no other problems with the ship=older but well maintained & clean cabin was satisfactory, dining was some of the best we have had on an ocean cruise, and so was the service. entertainment was very good-more off ship entertainers and less ships. band was great. few strange things they don't send invitations to captain's club members & the notices they leave in the room are for the wrong level. obviously would not want to repeat this 'once in a lifetime experience'. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise because we heard it had scenery like you would see on a cruise to Alaska. Similar, but certainly not better. While we enjoyed each port for different reasons and the excursions offered by Celebrity were good, and one ... Read More
We chose this cruise because we heard it had scenery like you would see on a cruise to Alaska. Similar, but certainly not better. While we enjoyed each port for different reasons and the excursions offered by Celebrity were good, and one time we were an hour late getting back to the ship, but they held the ship, making it good that we used the cruiseline for excursions. We went to see the penguins at Estancia San Lorenzo. We were told this colony broke off from the colony with a million penguins, and there were a couple thousand at this place, actually there were many thousands. Hot and dusty but probably better and less smelly and a shorter time on the dusty bus than the million penguin tour. Expected much rougher seas..for a couple of hours we had high winds from the side, but expected more around Tierra Del Fuego. Entertainment was spotty, but we really enjoyed the comedian. Food was typicaly good in the restaurants, but the buffets were below expectations. Trying to get a drink from a waiter in most bars was a hassle. Standing at the bar to get one wasnt much better. They warned everyone to be careful about thieves, and we were very cautious, but in the airport in Buenos Aires my wife's purse was stolen from right beside her. The tour company supervisor and the American Airlines personnel were VERY nice, but they could not do too much..What a nightmare, had to stay an extra day because we could not leave due to no passports. We will be dealing with that for a long time, but evidently these were professional thieves that work together...be careful !! Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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