4 Helpful Votes
Sail Date: July 2018
We chose it because we were celebrating our 50 wedding anniversary They paid no attention to this fact Our pre cruise hotel package was horrible, and we had no support from silverseas. The wine is free, but if you ask for any ... Read More
We chose it because we were celebrating our 50 wedding anniversary They paid no attention to this fact Our pre cruise hotel package was horrible, and we had no support from silverseas. The wine is free, but if you ask for any wine not on “their list”. Costs more. The ports were only fair, and we had to tender 3 out of 5 The entertainment was only fair. And the casino is the smallest I have ever seen. The shopping advice was always incorrect. After we reported the bad incidents on pre cruise hotel, they kept promising to get back to us. After one week, no answer We went on one shore excursion and the guide lost us. So we had to go by foot, over 2 miles, as there was a taxi strike in Barcelona They ran out of wines after 3rd day. At breakfast. Ordered poached eggs. Came hard boiled Our room still had a bag pack and an umbrella. From previous passenger Read Less
6 Helpful Votes
Sail Date: July 2018
We usually travel on Crystal Cruise Lines our friend told us that Silverseas was as good or better boy was she wrong. Lets start with the positives. The rooms were very spacious, the beds were comfortable, the closets very big and the ... Read More
We usually travel on Crystal Cruise Lines our friend told us that Silverseas was as good or better boy was she wrong. Lets start with the positives. The rooms were very spacious, the beds were comfortable, the closets very big and the bathroom was oversized but it stops there. The staff were mostly rude! I can not count how many times they told us to go to our room and order room service. When we ask if there was a movie playing they told us to go to our room and watch a movie. The wait staff were not well trained. The would give 4 out of 6 people water and we would have to call them back and ask them to poor the others water. They would forget to take an order (there were only 6 people at the table) and once they took the order they would forget to bring the order. They would constantly roll their eyes if you ask them for something that would require them to go someplace else to get it. They would say well that is on the 4th floor and it will take 30 minutes to get it. Maybe you should go to the 4th floor. We had a group of 18 and when we ate at the grill and ask them to put the tables together so we could have a least one family dinner together they refused. No matter what you ask it was an inconvenience. When you would ask a question at the front desk they never knew the answer. For example...what time does the ship leave tonight. I consider that a simple question and all staff members should be able to answer it. One day they played bingo and we were told they could only play one game because they had to play trivia right after. 75% of the people came to play bingo and that 75% left when they started the trivia. One night they did Kareokee my husband sang 2 songs and another guy did one song then the cruise director Vicki called all the women up to sing a song then called all the men up to sing a song. It turned into a big joke and again 75% of the room left! The women working on the ship acted like they were hired to entertain themselves. They were also very flirty with the men and no spouse wants to deal with that. I have never spent so much time in my room on any cruise. This ship was a joke! The food was the worse food I have ever had on a cruise ship. If the food would have been excellent you could have been forgiving of somethings. There was a lack of entertainment and when there was something fun the cruise director limited it and started something new. Maybe your target audience in the past was 80 plus but from what I could see the majority of the people on the ship were mid 50's early 60's. I know if I was offered a free cruise on this cruise lines I would not go! Do not ask me to act like I am at the Ritz Carlton when I am clearly at the Motel 6. The food at Ihop is better then the food on this ship. We ate at least one meal every day off the ship just so we could have a decent meal. The ports were excellent but I would reconsider booking on the SilverSea. Read Less
5 Helpful Votes
Sail Date: June 2018
Save your money & do not book a Silversea Whisper cruise! My family and I just disembarked from a 9 day Greek Islands cruise (Athens to Venice) and it had to be the worst luxury cruise we have ever taken (previously on Crystal & ... Read More
Save your money & do not book a Silversea Whisper cruise! My family and I just disembarked from a 9 day Greek Islands cruise (Athens to Venice) and it had to be the worst luxury cruise we have ever taken (previously on Crystal & Oceania). To summarize: 1. Food - Not at luxury quality not service. Silverseas must be saving it’s $$$ portion sizes were tiny and we were often hungry after a meal. Service slow (lunch on pool deck often 1-1 1/2 hours). 2. Ship - ship is 17 years old and needs to be scrapped. Paint chipped, old carpets, etc. Felt like I was on a cruise in the last century. Silversea should be ashamed for charging what they charged us and put us on a ship like this. 3. Excursions- the cruise business of continuing to rip off its passengers continues. We were charged $180 to sit on a bus for 40 minutes then dumped on a remote beach for 2 hours. One highlight was the Sea Safari on. RIB boat in Split, Croatia but even then on a 6 hour trip we were only provided a “snack” of tuna fish salad and anchovies. 4. Staff - Our Butler was always in a rush and nervous. Compared to our Oberoi-trained butler on Oceania Rivierawas a stark contrast. Reception staff inexperienced often could not answer questions. Wait staff slow and forgetful. Maitre d in one restaurant yelled at a staff member and a passenger. 5. Entertainment - awful. 6. Fitness Center - Pilates classes were NOT Pilates (I know I’m an instructor). Save your money, do your research and don’t book on Silversea. Read Less
8 Helpful Votes
Sail Date: June 2018
This was supposed to be an “Ultra Luxury cruise with a sophiticated ambience with like minded travellers”. Instead Silversea sold two group bookings so that out of a maximum capacity when full of 380 passengers over 270 were group ... Read More
This was supposed to be an “Ultra Luxury cruise with a sophiticated ambience with like minded travellers”. Instead Silversea sold two group bookings so that out of a maximum capacity when full of 380 passengers over 270 were group bookings. The larger group was over 220. If this wasn’t bad enough, the group were low earning commission agents who were a part of a multi-level network marketing group, the average earning’s being reported in the press as being less than £10 weekly. Not wanting to seem like snob, but clearly not really suitable demographics for mingling with Silversea’s normal Venetian Society clientelle. It’s a wonderful thing for them that they had the opportunity of experiencing a once in a lifetime cruise line that they will probably never otherwise afford or experience. But a free cruise for them with being offered unlimited free alcohol on demand 24/7 was predictably not going to wrok out well for Silversea’s normal remaining customers. The passengers, drank and drank and drank. They fell off of their bar stools and needed carrying back to their suites by Silversea security people. Many could barely stand. Few could walk around the ship,without a glass in their hand. They poured champagne over their balcony railings into the sea and slid down stair bannisters. There was nowhere to escape from them and Silversea did nothing to minimise the upset this caused other passengers. In fact the reverse. They carved out bigger tables in the main dining room and resetved them for the crowd leaving a few tables for the rest of us “ordinary” passengers. They took over the whole of the ship as one huge 24 hour party venue. “Club Tropicana where the drinks are free”. Our wider experience of the ship and ameneties were somewhat curtailed because we spent much longer in the suite than we had planned to. The staff on the whole coped as best they could. But the combination of the overhwelming number of the group booking combined with inexperience neant that the cre were overwhelmed and sometimes they thought we were a part of the large group simply because we were Brits. My wife was once told "You English can certainly put it away" by a barman when she wanted two colas. We didn't bother with any of the orgnaised tours so cannot rate them. Some of them thought it would be fun to shine laser light torches into the eyes of the waiters and other passengers. The group took over all the bars and there was no quiet corner anywhere on the ship. Silversea should have sold them a charter, but instead sold them a group booking but decided not to inform the very small minority of customers who booked the few remaining suites ignorant of the larger group bookings. We spent the whole,of,our cruise stuck in our suite without decent entertainment. The food was poor and we resorted for five nightsnout of seven cooking our own steak in the Hot Rocks. Customers who complained whilst,on board were soothed and told that Silversea fully understood what a serious mistake they had made. They refused to deal with complaints whilst on board but reassured passengers that their complaints would be dealt with on an individual basis when they returned and would be dealt with, with contrition, an acceptance of the terrible error and generous compensation. Of course this was simply to fob us off. Lot’s of promises made including that the MD of the US company, Mark Conroy would try and sort it out and “revert” back to us. Didn’t happen. Wasted a lot of time writing our experience so we could be treated “on an individual basis” only to find that they had no intention of dealing with us at all. We were offered zero compensation. We had by now cancelled a future expensive cruise on the basis that we felt we couldn’t gamble on a repeat experience and Silversea refused any compensation just a 20% discount of the old cruise price on a future cruise. Only an idiot makes the same mistake twice hoping for a different outcome. Silversea have a sales force targetted with selling group bookings. They have expressed no regret at placing this large group on our cruise and having made all the promises whilst on board have washed their hands of the issue. We now have topursue them though court action. We could have accepted a genuine apology with a reasonable offer of compensation, but instead, once we returned we have been treated with contempt. Read Less
4 Helpful Votes
Sail Date: June 2018
I was on the booze cruise that seem to be some elses’s party. I have had in the past wonderful relaxing trips on Silverseas. After a couple of tough years I was looking forward returning to Silverseas and a relaxing seven days and ... Read More
I was on the booze cruise that seem to be some elses’s party. I have had in the past wonderful relaxing trips on Silverseas. After a couple of tough years I was looking forward returning to Silverseas and a relaxing seven days and being spoilt. As soon as I boarded Whisper I went as usual for a relaxing drink by the pool to get over my journey and while waiting for my luggage to arrive in my suite. I arrived at the pool to see there was a full blown loud drunken party going on. I couldn't even get to bar, let alone a drink. So `i gave up. It turned out there was a party of 220 or 225 people on a company convention. Boy did they party. There was no getting away from them. They took over the restaurants, bars and the pool. They were loud, drunk, rude, using bad language and were never seen without a drink in their hands. They even walked around the ship with drinks in their hands in their swimming gear.. I couldn't even really get away from them in the suite and have a quite moment on the balcony, as they shouted to each other from room to room or from one balcony to other. So much for a relaxing holiday, it was a nightmare, never been so pleased to get to a end of holiday. No senior offices or staff did anything to apologise or put things right. They seemed to disappear and avoid passengers. The venetian party was pretty sombre. The captain asked how everyone was enjoyjngntheir cruise and was met by silence from the 40 or so members there. The wi-fi on board was awful and I had real problems sending emails. The ship and suite were in good order but I wish there was more towels in the bathroom. The food was just OK but not great. The buffet lunch was disappointing, I have seen better buffets in school canteens, not what you expect for a six star, expensive cruise. And apart from one main hot course it was the same buffet every day with no variety and it all looked so cheap. Plus the portion were small and I felt bad asking for more. There was almost a “tut” if you asked for a second small slice of meat, Didn't do any trips as I like to do my do thing on my own. I will not book an cruise with Silversea as I didn't pay a premium for a luxury cruise to end up on a Booze trip. They should have warned us so we could choose a different cruise. We were reassured on board that we would receive generous refunds but when we returned they refused and simply offered a small credit against a future cruise, something we now have no intention of ever booking. feel very let down by Silversea, it wasn't what I was expecting or promised. Read Less
8 Helpful Votes
Sail Date: June 2018
We had a Silver Suite - spacious, clean and reasonably comfortable. Our butler (Ronaldo) was superb. And the Voices of Silversea (singers) were exceptional. BUT this is not 6* luxury cruising, and they have clearly taken a corporate ... Read More
We had a Silver Suite - spacious, clean and reasonably comfortable. Our butler (Ronaldo) was superb. And the Voices of Silversea (singers) were exceptional. BUT this is not 6* luxury cruising, and they have clearly taken a corporate decision to cut costs wherever they can. For example: (i) the house champagne was Ok (Heidseck Monopole Blue top) but the house wines were cheap and nasty. (ii) food portions at dinner were small and tasteless (for example, a 6oz fillet of beef and minuscule starter portions). (iii) For the buffet lunch in the Terazza restaurant there was a huge choice, but nothing tasted of anything. Everything cooked was overcooked. And the puddings were seriously unappetising. (iv) Tasteless cheeses. Tasteless fruit. Tasteless salad ingredients. (v) Tasteless squares of cheap chocolate left on bed at night. (vi) No truffles or decent quality chocolates with coffee after dinner. (vii) Inedible croissant and pain-au-chocolate at breakfast; must have been frozen, but still not sure how they managed to serve something quite so disgusting. (viii) No individual jams etc on the table at breakfast...just a very limited choice in bulk containers on the buffet, again of poor quality. (ix) They offer a pillow menu in the rooms with a choice of 6 pillows. But none of them are of a decent quality (ie: 100% duck/goose down). (x) Duvets were also poor quality. As were the towels in the cabin (pool towels were better). (xi) Dinner service was painfully slow. Typically 3+ hours for 3 courses. (xii) Boring, unimaginative and poor quality canapes. I have had far better food on a club med holiday. Will never travel with Silverseas again. Read Less
7 Helpful Votes
Sail Date: December 2017
I choose this cruise as I had travelled with Silversea before and it was reasonable/OK. This cruise was hell. No champagne on arrival, chaos, lifts broken and generally disorganised. Did not see butler for the first 26 hours, so no ... Read More
I choose this cruise as I had travelled with Silversea before and it was reasonable/OK. This cruise was hell. No champagne on arrival, chaos, lifts broken and generally disorganised. Did not see butler for the first 26 hours, so no drinks I wished to drink in my minibar. Minibar stocked with beer, coke and sugary drinks - nothing I would ever touch - so first 26 hours no personalised cabin service from butler as advertised. Did receive a note from butler saying he missed me - strange as I was several hours in cabin unpacking. Spa and hairdressing awful. Hair wash and blow dry not done in front of mirror - and end result when I was able to look in mirror was so bad I returned to cabin to use my own heated rollers. Spa treatment had to return next day for them to do it properly. Whole time having treatments in spa there is this horrendous pressure to change your beauty routine and do what they recommend. This will not happen, my cosmetic products are better than what Silversea use. Wheelchairs and zimmerframes in corridors so a health risk should there be a fire or need to escape without lighting. For two nights when they sea was a little choppy there was loud noises throughout the night which sounded like machinery moving so no sleep for two whole night. What is interesting that when I reported this horrendous noise and sleepless nights to staff on Silversea they assured me no one else had ever complained of such a noise. Only to find another couple on another deck having to be moved from their cabin for the same noise at night AND I READ ON CRUISE CRITIC yet another couple have experienced the same noise at night on Silversea -- so obvious Silversea lied to me when they told me no one else had every complained. I was ill when on board with respiratory infection and spent Xmas Day and Boxing Day in bed. Guests were sitting in public areas and cramped mini buses coughing and sneezing and 70% of guests probably suffered with the bug that was being spread around. Several guests left the cruise early due to bronchitis, one person had to be evacuated when at sea off California. Officers polite but I feel they had agenda and attitude because I complained about my cabin and sleepless nights. Lectures really just 'lessons' the speakers had not been involved 'hands on' in what they talked about. Many shows with singing were amateurish - the sixties night singing could only be described as 'shrill' and Suzy the flutist had performed on my previous Silversea cruise - Does she perform on all cruises? Not worth the money. Other passengers told me to cruise Seaborne in future. I am intending to take their advice. Read Less
8 Helpful Votes
Sail Date: December 2017
Even though we had a nice Silver Suite 728, there was loud banging in the middle of the night that woke me several times. I guess our suite was next to a noisy location. Small bed, they said it was a queen but it’s the smallest ... Read More
Even though we had a nice Silver Suite 728, there was loud banging in the middle of the night that woke me several times. I guess our suite was next to a noisy location. Small bed, they said it was a queen but it’s the smallest queen bed I’ve ever seen. Food was mediocre at best. I found plastic shards in my burger, that they had the nerve to call a Waygu Beef Burger. My last morning I ordered eggs Benedict, as expected, yolk was solid and inedible. My wife took a bath and tub leaked all over the carpet in dressing room ( required two maintenance workers several hours to fix, but carpet was wet.) We weren’t able to eat in La Terazza or the Expensive place because reservations should of been made before the cruise left Ft. Lauderdale. My Butler told us that the good restaurants were booked solid. How am I supposed to know this? My bad. Port of Key West was a tourist trap and depressing(except for the roosters, roaming freely, it was the highlight of the cruise.). My wife’s room card needed to be replaced twice, as it wouldn’t open Suite, one of the girls at reception mentioned it might be because the cell phone screws up the key card? Really? Nice job making us feel like it was our fault. We supposedly had Premium WiFi but it was spotty at best. I guess 50 miles off Florida you’re in the Bermuda Triangle where TV or Internet is nonexistent. Couldn’t even watch Sunday Football!!! Silversea, here’s a word for you...TECHNOLOGY! Get with it. Our Butler was great and helped us stock the fridge and serve meals. Also did our laundry which was excellent. The life boat drill was a joke...they were so busy squeezing us into a small part of the decking, no one ever explained how to use the life vest!! Glad there wasn’t an emergency because this didn’t make me feel safe. The wine served was below average wine but you could purchase great expensive wine but I was so food sick, drinking was not a priority. Then we get off the ship and find out another cruise ship had to turn around and return to port because of food poisoning. Hmmmm...if you decide to go on this cruise please take my advice and bring Pepto and Tums....Imodium might also be a good idea. I’ve lived and eaten in NYC for over 30 years and I’ve never felt as low as the Hostess at La Terazza made me feel when she said, “we are totally booked and there is a Very very long waiting list also”. But she said she’ll try and let us know by phoning our Suite. Yes! We got a phone call in our suite! No they could not seat us at all....explain to me why I would ever go through this again? If you can’t seat 2 people for dinner at 8-9 pm, you are in the wrong business.! Read Less
14 Helpful Votes
Sail Date: December 2017
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down ... Read More
Silversea holds themselves out as an ULTRA LUXURY cruise line but is far from that. The staff is non responsive and the ship is out dated. Furthermore, the dining experience was awful, not unless you like waiters SWEAT pouring down from your plates on your meals. This was because the Restaurants Air Conditioning system was malfunctioning for the entire cruise. Almost every passenger that I met was complaining but the ship's staff just kept making excuses and tried to poo poo the situation. Even the ships water system had to be shut down for many hours because of mechanical failure. I have attempted to speak with Silversea corporate office about this horrific experience but they would NOT return any of my phone calls when we returned. I would stay away as far as possible from Silversea - they are even close to how they advertise themselves and they wont even return phone calls to discuss the disaster!!! Read Less
5 Helpful Votes
Sail Date: October 2017
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a ... Read More
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a wheelchair down two very steep outdoor flights of stairs that were very frightening, especially slick and wet. Also, the elevator to the upper decks was out most of the trip, so our friends could not join us in the spa, library, observation deck, etc. Disembarkation was terrible in the end because they would not help us off the ramp (apparently a union issue) and there were high thresholds to navigate. The ship decor was very dated; definitely in need of a refresh, especially to clean the carpets in public areas. The room was spacious and had good lighting. The deck chairs were not comfortable at all; not a lounge where you could lie and enjoy the sea. The TV had very limited selections and no live streaming/channels carried the World Series. Many cruisers were grumbling about this! Internet service in the cabin was pretty good, but in this day and age, for this price cruise, it's pretty insulting to have to pay for it as an add on. The toilets in a nearby cabin overflowed several times leaving the smell of urine in the hall despite the best efforts of the crew to clean up. The personal butler was the only highlight of the trip. Service was professional, friendly, and prompt. We often chose to have dinner as room service because dinner in the restaurants took a minimum of two hours, but room service was prompt. The food was good and plentiful, but pretty much as expected on a cruise, nothing outstanding. While the line advertises the cruises are all inclusive, going to the spa was a nightmare of literally being assaulted at the door by people trying to sell these flimsy orthotic inserts for shoes. I also witnessed an elderly woman with a stroke being aggressively browbeaten to sign up for Pilates, despite her insistence that her balance made it unsafe. I chose not to return to the spa after my first visit because of the high pressure sales people who destroyed the calming atmosphere one hopes to find in a spa. It was fortunate that we spent extra time in both Montreal and NYC at the beginning and end of the trip because we had good handicap accessible services and enjoyed touring. On the trip, bad weather cancelled our stops in PEI, Portland, Boston, Newport. So, essentially, we spent most of the days docked in Halifax and then rushed back to NYC. Being in port meant no casino and no shopping on the ship and there essentially were no additional activities added. To finally add insult to injury, when our ship was able to start sailing back to NYC at sea for a whole day, they drained the pool and started cleaning it with foul smelling chemicals, eliminating the only day we could have enjoyed the upper deck in good weather. Their priority , from the moment the storm hit, was clearly to get ready for the next cruise. We were a lost cause. While the line is not responsible for bad weather, to ruin the last day at sea was inexcusable. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over ... Read More
We chose this cruise because it circumnavigated Newfoundland.They changed our schedule and eliminated half the cruise and 4 stops AFTER we left port, and no one will answer our emails or phone calls regarding a refund. We spent well over $30,000 on this 12 day cruise and they will not even respond to our inquiry. The menu was nearly all meditteranean and had very little variety and no local fare. The wine list was below par for the price. The staff, room attendants, bar tenders, waiters, etc were extremely nice. The shore excursions were cut short due to mass confusion on disembarking, thus getting us off the ship too late for the full itinerary for which we paid. The concierge desk was polite but totally helpless. The fact that no one from this company will have the decency to return our calls or emails is proof enough that they are NOT user-friendly. Run far and fast from Silversea. Seabourn, Oceana, and others are far superior for much more reasonable fares. You've been warned. Read Less
1 Helpful Vote
Sail Date: September 2017
Let me add my voice to the choir of complaints about the awful September 2017 Silversea cruise that was supposed to circumnavigate Newfoundland but did not. Like others on this forum, I have found Silversea management to be utterly deaf to ... Read More
Let me add my voice to the choir of complaints about the awful September 2017 Silversea cruise that was supposed to circumnavigate Newfoundland but did not. Like others on this forum, I have found Silversea management to be utterly deaf to our laments. We were delayed in Manhattan for two days for the good reason that Hurricane Jose had stalled directly in our path north to Canada. On the third day, however, the company inexplicably decided to sail the ship directly in to the storm. The result was as you might expect. The captain reported 20 foot seas and 65 mph winds (understatements, I suspect). The ship heaved and groaned. Some passengers were terrified, many were sick, and most all were cabin-bound for the 30 hours of this miserable passage. We heard reports that the seas were high enough to intrude under balcony doors on deck 4, and that a pipe burst on deck 8. To compound the misery, the rest of the tour was truncated and dull. We did not circumnavigate Newfoundland, surely the point of the cruise for most passengers. Instead, we genuflected briefly at St. John, then sailed back south through the Gulf of St. Lawrence and the St. Lawrence River. The truly aggravating aspect of this is that the shortened itinerary was surely known to Silversea before we set sail, but was not revealed until we were under way, too late for us to reconsider. Raise your hand if you think this was an accident. The shore excursions were expensive and poorly done. This was nicely captured at a port call we shared with Viking. As we high-paying Silversea types piled on to school buses, the middle brow Vikings were offered luxury tour busses. The cabin was capacious, though the mattresses were oddly narrow. The food was generally excellent. The staff was excellent without exception, but sometimes as baffled as the passengers by the evolving itinerary. You might think that Silversea management would be interested in explaining how this debacle came about, but you would be wrong. Silversea seems intent on maintaining strict radio silence; perhaps, upon reflection, they are too embarrassed to speak. Read Less
3 Helpful Votes
Sail Date: September 2017
We were detained in NYC for two days and then sailed directly into the waters affected by Hurricane Jose - 20 foot seas for more than a day . Thanks God we didn't lose an engine !!! Missed three ports of call that most would ... Read More
We were detained in NYC for two days and then sailed directly into the waters affected by Hurricane Jose - 20 foot seas for more than a day . Thanks God we didn't lose an engine !!! Missed three ports of call that most would consider among the more important of the itinerary , while spending an extra day at sea . The captain was nowhere to be found and his daily briefings , which were hard to understand , amounted to nothing more than could be seen on the in suite TV . All other similar cruises ( NYC /Montreal ) sailed thru the Cape Cod canal - we did not . Using the canal could have saved us sailing into Jose's influence . If not for Cruise Director Vicki ..... On a positive note , the six young people providing the evening entertainment WERE TERRIFIC . Staff was OK , nothing special . BTW , even Holiday Inn provides free , unlimited WiFi . Read Less
21 Helpful Votes
Sail Date: June 2015
We just spent 10 days on the Silver Whisper going from Copenhagen to Stockholm. While the ports of call were everything we dreamed of life on board the ship was so far from our expectations. For the most part the ship is as advertised ... Read More
We just spent 10 days on the Silver Whisper going from Copenhagen to Stockholm. While the ports of call were everything we dreamed of life on board the ship was so far from our expectations. For the most part the ship is as advertised however much can be done to improve it including replacing the carpets on deck 5 near the casino as that entire area smells like smoke. If it is a result of the "cigar room" then you need to look at that policy and see how many are disgusted by cigar smoke vs how many actually smoke. You'll see the majority of us have long learned the terrible consequences of smoking. Anyway, the main complaint we have is the food. Let's start with there being no part of the ship where you can get a snack at any time except in room service. I have been on other small cruise lines and this service was provided. The early risers are told to go to the top lounge and MAKE YOUR OWN COFFEE! Seriously for 20K you should have a barista. Yes you provide American coffee and hot water in carafes but they were not refilled while we were there, the temperature wanes and what if I want a cappuccino, I am expected to know how to operate a thousands of dollar machine. In addition to these notes food in the restaurant was spotty, but mainly bland. You couldn't tell the difference between the duck and the veal fillets. Reminded us of cafeteria food, although beautifully presented. The exception was the pasta which was very good but sometimes served cold and you seemed to be offered extra Parmesan at the servers will. I can't even talk about the eggs, one poached egg served cold, not warm cold and the other hot. How does that even happen. Next time they tasted like vinegar. I get you put vinegar in the water to keep the whites together but not a gallon of the stuff. The food was one thing but the service was quite another, it was even worse. With a crew/guest ratio of almost 1:1 you'd have thought waiting 12 minutes for a server would be unthinkable, it was the norm. Asking three times for an item wasn't uncommon either. After a complaint service improved for 24 hours, that's it. They obviously could care less about our comfort, we were ending the cruise the following day. And isn't it surprising that there is no phone call after your cruise like there is before. I am sure they don't want to hear the bad news. Read Less
2 Helpful Votes
Sail Date: October 2013
Were do I start, 6 Star Cruise Line (Silver Seas Silver Whisper) my 88 year old mother-in-laws last cruise (she thinks), with two of her three daughters and one son-in-law to help push her wheelchair...priceless...not even close! Between ... Read More
Were do I start, 6 Star Cruise Line (Silver Seas Silver Whisper) my 88 year old mother-in-laws last cruise (she thinks), with two of her three daughters and one son-in-law to help push her wheelchair...priceless...not even close! Between the four of us we have been on eighty plus cruises from Carnival to Seabourn so we have seen our fair share of substandard cruise food, but Silver Seas set a new low. From variety to quality none of the restaurants on board could serve a hot meal for breakfast, lunch or dinner. Even the specialty restaurants ($30 per person up charge) could not manage keeping your water glass full, let alone serve up an eatable hot meal. The entertainment on board was like listening to a Middle School musical number. So you would think you could go to one of the bars on board and listen to easy listening music, yes for and one hour broken into two 30 minute sessions in two different bars. Same boring music every night for 10 days, I never saw anyone (except my wife and I on the first night) ever dance during the cruise, WOW. Now for the highlight of the cruise, the on board staff. Our Butler and Assistant were OUTSTANDING, pool bar and personal were OUTSTANDING, Front Desk representatives were also OUTSTANDING. But the bottom line is I WILL NEVER RECOMMEND SILVER SEAS TO A FRIEND, NOR WILL I EVER SAIL ON THEM AGAIN!   Read Less
2 Helpful Votes
Sail Date: October 2011
We just got home from a 10 night cruise to Canada, the Maritime Provinces and ports in New England. Because of a severe storm, we did not get to see the Maritime Provinces. One cannot fault the ship or crew for that. The food was very ... Read More
We just got home from a 10 night cruise to Canada, the Maritime Provinces and ports in New England. Because of a severe storm, we did not get to see the Maritime Provinces. One cannot fault the ship or crew for that. The food was very good, sometimes exceptional. The food and beverage service was excellent. The butler and maid were exceptionally good. The enrichment lecturer was knowledgeable and friendly. A few minor quibbles: more than one outlet would be nice for charging all the stuff that needs charging; ESPN for football and baseball, better communication from the cruise director. The biggest problem is cigarette smoke. The published policy is "smoking in certain places." Certain places include the starboard side of the main bar on Deck 5, and the starboard side of the pool deck. The problem with this is that there is no barrier between smokers and the rest of the bar. So the smoke gets out into the whole bar and the adjacent corridor. The published policy about smoking in the suites is that smoking is not allowed. However, that policy is not enforced. There were heavy smokers in the suite next to us. The housekeeping staff is not allowed to enforce the official policy. I had to go to the concierge desk and complain, rescue inhaler in hand. Yes, I did have to use my inhaler for smoke-induced asthma. The smokers did reduce their in suite smoking somewhat after that. It wasn't just one suite; I could smell cigarette smoke in at least one other suite from the corridor. And that was just one deck. If you have to go, avoid Deck 5. Sit on the port side of the Restaurant. Complain if there are smokers in a suite next to you. As for us, we will not return to Silversea. Read Less
2 Helpful Votes
Sail Date: August 2011
Arrived at the prescribed dock in Stockholm, ship was not there. Discovered it was at another dock in a different part of the port. Finally arrived at the correct location after $100 frantic cab drive and was informed that they could not ... Read More
Arrived at the prescribed dock in Stockholm, ship was not there. Discovered it was at another dock in a different part of the port. Finally arrived at the correct location after $100 frantic cab drive and was informed that they could not get into the dock we had been advised to use. Many other passengers with the same problem. I asked the service mgr to reimburse the$100 and he advised that he would take it up with upper mgmt. Five days later, I asked him what was going on and he replied that it was n the works. Several days later I inquired again and was told it was taken care of. Mind you during the entire process I initiated contact. Not once did the ship try to contact passengers who had the wrong dock issue and never was any offer to compensate anyone made. AT the end of the cruise when I discussed all my issues with the hotel mgr, I was informed that the ship had, in fact, a rep at the wrong dock to assist which is a total lie. I had to go into the terminal and get a terminal employee to research the problem. All the other passengers I spoke to confirmed that there was no rep there. All food other than in the champagne room was marginal at best. This is an Italian ship and they could not prepare al dente pasta. One day I watched a cook prepare lunch pasta with pesto from a JAR. Service in the lunch buffet is very badly done. Many waiters meeting people at the buffet area exit and then carrying the passengers' plates to the table. However, nearly impossible to get service at the table as all the waiters are busy carrying plates. Perfect example of form over function and lousy service. Included wines offered at the meals were only passable. Also, one evening we had dinner with another couple and when we ordered a second bottle, we were informed they we "out". Not correct. On further questioning, turns out the wine is locked up and the wine steward cannot get to it. We insisted and they delivered the bottle. Understanding how to handle a complaint is missing. Had an issue with delivery of breakfast , mentioned it to a supervisor(very nice young man) and within a few minutes the waiter came up to me and apologized. I have thick skin and it did not embarrass me but I know most others would be embarrassed. Supervisor does not understand how to use discretion. Salt shakers do not work until you complain and they adjust them. Goes on every meal, every room, every day. Happy hour hot hors d'oeuvres served on pool deck are left out without any source of heat and are cold within minutes. Yet they are being served 30 feet away from the pool kitchen, which is open. Silversea makes a big deal about their butler service. One afternoon while I was napping in my bed and Diane was using the bathroom, she heard a knock on the bathroom door, opened it assuming it was me, but it was really the butler. So there she was, topless facing the butler! Discovered that the ship was charging each passenger $1/day for a donation to the ship owner's foundation to fund cancer research, as his daughter died from cancer. If you chose not to contribute you had to opt out. I run into this more and more these days and I would have to say that either those using this tactic are brain dead and do not understand how embarrassed people can be when being put in a position of saying they do NOT want to contribute OR they choose to use this tactic knowing that most people will be reluctant to speak up. This incident alone would have been enough to convince me to never use Silversea again. Was in the hot tub one afternoon with two others who were basically strangers and when the topic of the cruise came up, both(repeat customers) told me it was going to be their last Silversea cruise and that they had spoken to others they knew who were not returning. There were a reasonable number of travel agents on board and they were receiving the royal treatment, including a full time Silversea's employee accompanying them. Everyone found this offensive because they were having all kinds of service problems. We used Denrus tours in St. Pete and they were terrific and half the price of the ships tours. All the passengers I spoke to told me they had decided to use the ship as they were frightened by the commentary regarding "problems"(visas, getting through passports,etc) with other tour companies. This is total bs and a terrible way to do business. Two people paying upwards of $12-15,000 exclusive of tours should not be getting gouged and lied to. The list goes on and on and I am not going to bore you with the details. However, one final problem. On the last day I discussed all my issues with the hotel manager who was very attentive and taking notes but I was dumbfounded when I declared I would not return that he never asked what he could do to change my mind. This guy was a hotel manager for many years???? Hard to believe but true. Read Less
Sail Date: May 2003
After trying several cruise lines, from Royal Caribbean to Seabourn, we wanted to try the acclaimed 6 star service of Silversea. This turned out to be the most terrible cruise experience ever and had nothing of a 6 star service at all. ... Read More
After trying several cruise lines, from Royal Caribbean to Seabourn, we wanted to try the acclaimed 6 star service of Silversea. This turned out to be the most terrible cruise experience ever and had nothing of a 6 star service at all. Upon embarkation we were told our suite access cards weren't there. We had to report to Reception. We entered the vessel and were offered a drop of welcome champagne. This was literally a drop, since the glass wasn't even half full. Reception didn't seem to know anything about our access cards. After a 15 minute investigation, we were told that we had to move to another suite. No reasons at all were given. We ended up in our "new" suite, but naturally our luggage ended up in the booked suite (since you put your suite number on the luggage tags before embarkation). It took 45 minutes and a lot of frustration before we actually could start to unpack. Our suite was nicely appointed. The bathrooms are lovely with just anything one could ask for. The suite set-up was poor. Upon reserving the cruise we clearly informed Silversea we would be two men and asked for a 2-man set up (a set of 2 larger bathrobes, slippers, etc). This request was not granted. The set up was for a man and a women. Besides that, the bathrobes both contained stains. So did the balcony chairs, of which one was broken as well. The in-suite table also was broken and could not be lifted up, making it impossible to have any proper dinner or meal over there. Upon booking, we requested our on-board credits, which we were entitled to (Singapore Airlines frequent flyer and Relais and Chateaux). This was confirmed by Silversea's reservations department. Once onboard only the Singapore Airlines credit was granted. It took us four major discussions and finally a hefty talk with the hotel manager to achieve our goal. All in all, a terrible start for a cruise line that claims to be 6 star and would go above and beyond. The ship itself is beautiful. The public rooms are appointed nicely and luxurious. The main dining room is large enough to seat everyone at the same time and service is efficient. Quality of the food is not so good and absolutely not up to 6 star. We even got raw food items twice. The wine advice by the sommeliers is poor and they seem to just pour what is selected by upper management. The Maitre 'd was informed of our experiences and asked us if he could do a special meal for us one evening. We agreed and he did ask about our likes and dislikes. Since one of us is allergic to seafood we clearly mentioned that. On the evening of the so-called "special and personal dinner" none of the waiters seemed to know about this. We had to ask for the Maitre 'd in person and then we were told the menu. We were shocked. As an appetizer they had shrimp! The food in the Verandah Cafe was mostly lukewarm or even cold. Refill of items was poor and sometimes even not at all. With the ship only half full, service still was so-so and staff sometimes seemed to have no time at all. The exception was the main dining room. The men's toilet on the sun deck was broken and stayed like that for the entire cruise, even after reporting it to the hotel manager. Once home, we put our experiences on paper and sent them to Silversea. It took finally 2 months and a threat with legal action to get at least a reply at all. This was not satisfactory, since all details were washed and wiped away. All-in-all this was a very negative cruise experience. We absolutely do understand that sometimes things can go wrong and 100% perfection doesn't exist, but a 6 star product should be able to also satisfy, at the end, the customers for which everything seems to go wrong. We do not recommend this cruise line to anyone. Staff is very, very, very arrogant and the head office even more. They think and feel they're the best and don't hesitate to show you this at any moment of the day. And although they advertise with going above and beyond, please be aware that this is just marketing !!!! If you think you're going to experience 6 star service with Silversea, you will be extremely disappointed. Read Less
Silver Whisper Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.0
Entertainment 3.0 3.4
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.6
Family 2.5 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.6
Service 5.0 4.5
Value For Money 4.0 3.7
Rates N/A 4.1

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