1 Helpful Vote
Sail Date: September 2017
Let me add my voice to the choir of complaints about the awful September 2017 Silversea cruise that was supposed to circumnavigate Newfoundland but did not. Like others on this forum, I have found Silversea management to be utterly deaf to ... Read More
Let me add my voice to the choir of complaints about the awful September 2017 Silversea cruise that was supposed to circumnavigate Newfoundland but did not. Like others on this forum, I have found Silversea management to be utterly deaf to our laments. We were delayed in Manhattan for two days for the good reason that Hurricane Jose had stalled directly in our path north to Canada. On the third day, however, the company inexplicably decided to sail the ship directly in to the storm. The result was as you might expect. The captain reported 20 foot seas and 65 mph winds (understatements, I suspect). The ship heaved and groaned. Some passengers were terrified, many were sick, and most all were cabin-bound for the 30 hours of this miserable passage. We heard reports that the seas were high enough to intrude under balcony doors on deck 4, and that a pipe burst on deck 8. To compound the misery, the rest of the tour was truncated and dull. We did not circumnavigate Newfoundland, surely the point of the cruise for most passengers. Instead, we genuflected briefly at St. John, then sailed back south through the Gulf of St. Lawrence and the St. Lawrence River. The truly aggravating aspect of this is that the shortened itinerary was surely known to Silversea before we set sail, but was not revealed until we were under way, too late for us to reconsider. Raise your hand if you think this was an accident. The shore excursions were expensive and poorly done. This was nicely captured at a port call we shared with Viking. As we high-paying Silversea types piled on to school buses, the middle brow Vikings were offered luxury tour busses. The cabin was capacious, though the mattresses were oddly narrow. The food was generally excellent. The staff was excellent without exception, but sometimes as baffled as the passengers by the evolving itinerary. You might think that Silversea management would be interested in explaining how this debacle came about, but you would be wrong. Silversea seems intent on maintaining strict radio silence; perhaps, upon reflection, they are too embarrassed to speak. Read Less
3 Helpful Votes
Sail Date: September 2017
We were detained in NYC for two days and then sailed directly into the waters affected by Hurricane Jose - 20 foot seas for more than a day . Thanks God we didn't lose an engine !!! Missed three ports of call that most would ... Read More
We were detained in NYC for two days and then sailed directly into the waters affected by Hurricane Jose - 20 foot seas for more than a day . Thanks God we didn't lose an engine !!! Missed three ports of call that most would consider among the more important of the itinerary , while spending an extra day at sea . The captain was nowhere to be found and his daily briefings , which were hard to understand , amounted to nothing more than could be seen on the in suite TV . All other similar cruises ( NYC /Montreal ) sailed thru the Cape Cod canal - we did not . Using the canal could have saved us sailing into Jose's influence . If not for Cruise Director Vicki ..... On a positive note , the six young people providing the evening entertainment WERE TERRIFIC . Staff was OK , nothing special . BTW , even Holiday Inn provides free , unlimited WiFi . Read Less
Sail Date: September 2017
I am from Louisiana and wanted to tour Eastern Canada, especially the Acadia area as that is such a part of my history. We were also hoping to see some Fall color. We chose SilverSea because we had such a wonderful experience with them ... Read More
I am from Louisiana and wanted to tour Eastern Canada, especially the Acadia area as that is such a part of my history. We were also hoping to see some Fall color. We chose SilverSea because we had such a wonderful experience with them on an Alaskan cruse last year. You cannot go wrong with the SilverSea cruise line. The smaller cruise ship is the only way to go and all of the people onboard help to make the trip a totally wonderful experience. The cabins are very clean, roomy and comfortable. The food is delicious no matter where you eat. All in my party thought the entertainers were some of the best we had seen on any cruise ship. Our cruise left from Montreal, so we arrived there early to explore it a bit. We also stayed in New York (our city of disembarkation) for a couple of days. My husband and I made it a point to book a future cruise on Silversea. Read Less
3 Helpful Votes
Sail Date: September 2017
To go to Newfoundland. Weather made it difficult but I don't think that they made any real effort to make us feel better or did anything to compensate for the problems we were having. No extras - like maybe free wifi or nicer wine or ... Read More
To go to Newfoundland. Weather made it difficult but I don't think that they made any real effort to make us feel better or did anything to compensate for the problems we were having. No extras - like maybe free wifi or nicer wine or just words from the captain and staff to make you feel like you were really safe etc. the staff was probably rattled by the storm but they were really hit and miss. Had some great people but most quite just doing there job and no more. The ship although recently redone is still very dated. We are in the age category where we travel a lot but find that this ship has no pizazz. The colours are very plain - the entire feel around the ship is really dated. Even the music they play puts you to sleep. I think that they could play a better mix to cover all age groups. I realize that you are catering to an older crowd but you will lose our generation if you don't up the game. We do love the size of the ship and the cabins but will probably look for another option. The food on Oceania is far superior. Read Less
Sail Date: September 2017
The cruise from Southampton to Montreal gave us a good view of Greenland, Iceland and areas that the Vikings first landed. Greenland was unique, through Prince Christian Sound and a town that I can't remember. Service was excellent. ... Read More
The cruise from Southampton to Montreal gave us a good view of Greenland, Iceland and areas that the Vikings first landed. Greenland was unique, through Prince Christian Sound and a town that I can't remember. Service was excellent. The only drawback was the inability to land at L'Anse aux Meadow due to rough seas that precluded tender ops, and then a Canadian Government restriction that limited ship speed to 10 knots due to alleged destroying of right whales. So we missed Gaspe. Silver Whisper did their best to ameliorate the turn of events, but then Corner Brook was landed on Labor Day so everything was shut down and it rained! Off to Quebec, where a walking tour the next day was met with some rain, and then to Montreal here we debarked, or is it disembarked. Again, service was great, Vicki the cruise director did a great job, and the Chef school exec David Bilsland was on board the first few days and delighted us with his chef prowess. Seas were smooth, and the stop at Cobh (pronounced cove) was historical regarding the last stop for the Titanic. Definitely recommended even with the last few days because of weather. Read Less
3 Helpful Votes
Sail Date: September 2017
Last September we really enjoyed a Siversea cruise down the Amalfi and up the Adriatic coast voyage number 26287 Civitavecchia to Venice. Based on that experience we decided to book another Silversea voyage. We recently returned from ... Read More
Last September we really enjoyed a Siversea cruise down the Amalfi and up the Adriatic coast voyage number 26287 Civitavecchia to Venice. Based on that experience we decided to book another Silversea voyage. We recently returned from the Silver Whisper voyage number 4724, suite number 439. We embarked in Montreal on September 8 2017 and disembark in New York on September 19 2017. The differences between these two cruise experiences were like night and day. Simply put, the food aboard ship was not up to your standards, and it affected our overall cruise experience. We chose this particular cruise as it sails through the heart of the Atlantic fishery and we anticipated and abundance of fresh fish and seafood. THE BAD With the exception of the first dinner in The Restaurant, we were served fresh Atlantic salmon, all other fish and seafood optionsfrom that point on were previously frozen. That included the only night live lobster appeared on the menu when we were served previously frozen Canadian lobster tails. On September 13 at La Terrazza we both ordered the mahi-mahi only to find it completely inedible. We had no choice but to send it back and choose different entrées. On September 15 in the La Terrazzo I ordered the seafood salad. The first mussel I tried was rotten and I had to spit it out into my napkin the calamari was chewy and inedible again it had to be sent back. We thought it best to voice our disappointment. We requested and met with the food and beverage manager. But our concerns for the quality of the food in both the Terrazzo and The Restaurant remained unanswered . We were told that federal food regulations preclude the purchase of fresh lobster, clams, musles and scallops and that all seafood was packed frozen for this cruise.Seriously ... this was what we were told while we were in the heart of the worlds most enviable fishery! We were told local shell fish and seafood was not permitted, despite the fact that we sailed through the most abundant seafood regions in the world. It's interesting because following or return we received a spate of emails promoting upcoming Silversea cruises including one with a similar itinerary sent on October 2 2017. The email included the comment "...whether wale watching or dining on freshly caught lobster, this is a region that leaves even the most seasoned traveller spellbound ..." This totally contradicts the food and beverage managers claim that all seafood is preloaded prior to embarcation and would imply that the chef and the staff are restricted and cannot have local seafood a board the ship. Are experience is that the best seafood we enjoyed was actually in Port at local eateries in Portland Maine and Newport Rhode Island. This is the fitting tale of an epicurean cruise experience this year our Silversea dining experience was nowhere close to a six star or Relais &Château Cruise. Another disappointment was in the quality of the guides for the shore excursions we purchased. Trois Rivieres' heritage walking tour was painful especially the 45 minute tour of the Vielle Prison... a sentence much longer than any of us wanted to serve. As well the Madelinot Life and cultural tour seem to be ill thought out and stretched much longer than it should have. The notable exception was PJ's tour of Ville Quebec and Hillary's tour of Sydney and the Cabot Trail. THE GOOD Our butler Om Prakash Kane performed his tasks with gleeful energy and a warm smile. His service was highly valued and indispensable. Also the onboard entertainment from cruise director Vicki and her team was most enjoyable and the guest speaker Dr. Lew Deitch was superb. FINALLY I am reminded of the old saying... " Price is only an issue in the absence of value " T o add insult to injury, we have emailed two different parties to voice our concerns and in 3 months and we have not heard back from a Silversea representative. We will think twice before we book another Silversea cruise. Read Less
Sail Date: September 2017
I am from Louisiana and wanted to tour Eastern Canada, especially the Acadia area as that is such a part of my history. We were also hoping to see some Fall color. We chose SilverSea because we had such a wonderful experience with them ... Read More
I am from Louisiana and wanted to tour Eastern Canada, especially the Acadia area as that is such a part of my history. We were also hoping to see some Fall color. We chose SilverSea because we had such a wonderful experience with them on an Alaskan cruse last year. You cannot go wrong with the SilverSea cruise line. The smaller cruise ship is the only way to go and all of the people onboard help to make the trip a totally wonderful experience. The cabins are very clean, roomy and comfortable. The food is delicious no matter where you eat. All in my party thought the entertainers were some of the best we had seen on any cruise ship. Our cruise left from Montreal, so we arrived there early to explore it a bit. We also stayed in New York (our city of disembarkation) for a couple of days. My husband and I made it a point to book a future cruise on Silversea. Read Less
Sail Date: September 2017
We chose this cruise for the itinerary. But the itinerary did not make this cruise a success. It was the great staff and crew. Best entertainers and cruise director we have ever encountered. The waitstaff were on their game always helpful ... Read More
We chose this cruise for the itinerary. But the itinerary did not make this cruise a success. It was the great staff and crew. Best entertainers and cruise director we have ever encountered. The waitstaff were on their game always helpful and happy and had our names down after the first night. twice we asked them to order items not on the menu and the next day they were there. That was in the Grill and Restaurant. All the restaurants' menus were great. The Restaurant on 4 was our favorite as the menu changed every day and every meal was delicious ! Our butler, Mustafa, could not have been more helpful and always smiling. After Quebec City we found the itinerary a little lacking luster. The Canadians are so excited that so many cruise lines are coming to there ports; we are surprised as there didn't seem to be too much going on. Things picked up in Halifax and the following ports were exactly what we expected and more. We look forward to many more cruises with Silverseas! Read Less
4 Helpful Votes
Sail Date: August 2017
This cruise on Silver Whisper was from Southampton to Montreal. I live in the UK near Southampton so I was really looking forward to the sail away. Traditionally Silversea used to have Sailaway parties on the pool deck so I was very ... Read More
This cruise on Silver Whisper was from Southampton to Montreal. I live in the UK near Southampton so I was really looking forward to the sail away. Traditionally Silversea used to have Sailaway parties on the pool deck so I was very disappointed on boarding to see that a lot of the deck was under repair (large tent covering one side of the pool deck, under which repairs took place). There was no Sailaway party as such, instead just a gathering in the Venetian Lounge (indoor theatre with no windows). This cruise was very expensive and definitely not a repositioning cruise (well over a US$1000 per night) but the deck maintenance continued every single day of the trip and was combined with balcony sanding and varnishing, there was absolutely nothing relaxing about sitting around the pool area! There were some highlights of the trip such as a beautiful day in Greenland but the excursions were overpriced and widely varied in quality. 2 ports were cancelled, 1 ostensibly for bad weather but it was extremely difficult to see why as there was a light swell only, the other was cancelled because of the speed restriction imposed on the St Lawrence sea way. Reasonably this could have been anticipated since there have been speed restrictions for many months and the cancelled port would have given plenty of time but Silversea are impervious to criticism and the trip turned into sea day after sea day. I was doing a back to back trip which then went on to New York (a lot of people were also doing the back to back trip of 28 days) but in lieu of the cancelled port we were just taken to spend longer in Quebec. Quebec is a fascinating City but we ended up spending nearly 3 days there instead of some of the parts of Newfoundland where we should have visited. For the second part of the cruise the food and entertainment were complete repeats of the previous voyage. Nothing different at all and there was little variety even on the first cruise. La Terrazza is the buffet service for breakfast and lunch and is the most popular venue but really it is more like a canteen than a 6 star restaurant. Part way through the voyage they decided to discontinue offering a hot dessert at lunchtime and all of the deserts were sub standard. Cheese choice was good and there is a cheese menu in both restaurants. The dining room is okay but if you don't get there for the start of dinner then you wont get a decent table so it all turns into a bit of a scrum. A well dressed scrum mind you......nearly every night was 'informal' which means a jacket for men so that gets a bit wearing night after night, even when in Port. The wifi onboard is supposed to be better but honestly is dreadful, really slow and disconnects you all of the time. There is now an 'on demand' small movie selection but it is very small. Lots of problems with lack of hot water in the state room. Only 'excellent' for us was that we had a good Butler. He was the Senior Butler brought on to train other Butlers as many experienced butlers have been moved onto the larger Silversea ships. In summary, I think that Silversea are trying to grow too quickly and are not paying enough attention to their loyal guests. The prices are ever higher, the portions of food in the restaurants ever smaller, no canapés before dinner on any evening without asking for them and having had them we wouldn't bother asking again! Drink choice very limited and drink service generally slow. Entertainment very repetitive. The same shows exactly as we saw 3 years ago! The staff are generally as charming and warm as they have always been. The gym had a lot of cardio machines that were not connected to the entertainment system (broken) or other equipment that was out of use. Overall we were disappointed and will consider other cruise lines for our next trip. A shame as I have nearly 700 Venetian days so I do get a discount with Silversea! Read Less
Sail Date: August 2017
We chose this cruise because it included Iceland & Greenland. These two locations were excellent and the excursions there were well done. Beyond that the Silver Sea experience was more than expected! Cruise Director Vickie was ... Read More
We chose this cruise because it included Iceland & Greenland. These two locations were excellent and the excursions there were well done. Beyond that the Silver Sea experience was more than expected! Cruise Director Vickie was always available for questions and ever smiling. A special call out to our Butler Mustafa, he went beyond our expectations with offerings to help and provided nonstop service. Restaurants provided both excellent service and quality of food was outstanding. Wines offered were appropriate at all times. Opportunities to improve: 1) Lighting control for entertainers was inconsistent 2) Karaoke had song words by piano where singers, to read, had to stand in the dark 3) Water pressure in men's spa showers was poor! 4) Internet was both pricey and inconsistent 5) More casual dress nights would have been better The trip was complete luxury and the few opportunities mentioned, not withstanding, we look forward to our next Silver Sea Cruise and have friends we have shared this with who are looking forward to joining us. Read Less
1 Helpful Vote
Sail Date: August 2017
We chose this specific voyage due to the itinerary - with stops in Iceland, Greenland & the northern tip of Newfoundland being the most of interest. This was our third Silver Sea cruise, but at 17 days the longest we'd ever ... Read More
We chose this specific voyage due to the itinerary - with stops in Iceland, Greenland & the northern tip of Newfoundland being the most of interest. This was our third Silver Sea cruise, but at 17 days the longest we'd ever been on a ship. The Whisper is an older ship, but well maintained. Don't be looking for a lot of glitz - it is understated class more than 'in your face' fancy. Embarkation was very easy. Due to the small number of passengers it took us less than 30 minutes from the time we arrived at the port until we were sitting in at the bar on the pool deck with a beer. Our cabin was well maintained. There was an issue with the sliding door on our veranda which became evident the first night we encountered heavy seas, but maintenance fixed the door during our next port stop. At most port stops we found our own way around - the few ship excursions we took were mostly large (30+ bus) groups which we didn't really enjoy. SilverSea should put the estimated number of participants on each tour so we could avoid these in the future. (On a previous voyage the tours we took were on small mini-buses, with maximum 12 participants, which suit us better.) Dining was exceptional in both The Restaurant & La Terrazza, with our meal in Le Champagne being our only real disappointment: Not worth the $40/person surcharge when the food elsewhere was already superb. The service throughout the ship was outstanding. Our suite was kept clean & well stocked by our room attendant and butler. We were somewhat disappointed in the L'ecole des Chef's program which mainly consisted of a couple of shopping trips to public markets in Cork & Belfast and sampling the food purchased once back on the ship. The best part of the voyage was the day spent cruising Prince Christian Sound in Greenland. We were blessed with perfect weather for the day: calm seas, blue skies. Unfortunately the weather gods did no cooperate for our next stop in L'anse Aux Meadows, as the sea was too rough to launch the tenders safely, so that became an extra sea day. We also missed our port call in Gaspe due to regulations governing the speed of vessels in the St. Lawrence, so we had more sea days than originally planned. Not Silver Sea's fault though, so they did the best they could given the circumstances. All in all, it was a 'once in a lifetime' voyage for us. We are glad we went, and enjoyed the experience. Read Less
Sail Date: August 2017
We chose this cruise because it stopped in Ireland, Iceland and Greenland. We had two really great lecturers on board which helped to fill the days at sea. Having been on several Silver Sea cruises before we knew pretty much what to ... Read More
We chose this cruise because it stopped in Ireland, Iceland and Greenland. We had two really great lecturers on board which helped to fill the days at sea. Having been on several Silver Sea cruises before we knew pretty much what to expect. Unfortunately we missed two ports. One due to weather and another due to a mandatory slow down in the St. Laurence river. The slow down was announced by the government before the cruise left but the passengers were not told until midway on the trip. Not good PR on the ship's part. We enjoyed all the ports with the exception of Corner Brook Canada. Bad weather was not the ship's fault but there was a long bus ride with a poor tour guide and not much to see. I would encourage Silver Sea to go back to supplying the rooms with high quality binoculars as still mentioned in their brochures. We expected them and would have brought our own if we knew of the policy change. We return to Silver Sea because we like the smaller ships, the no reservation policy in the main dining room, all inclusive food and beverages, butler service, verandas, room service, handy launderette and a very friendly staff. Most of the food is excellent but on this cruise too many of the dishes featured pepper or hot spices which we do not eat. So, it somewhat limited our selections. Read Less
1 Helpful Vote
Sail Date: August 2017
My wife and I were aboard the Silver Whisper (cruise 4723) departing Southampton, England on Tuesday, August 22, 2017, and arriving in Montreal, Quebec, Canada on Friday, September 8, 2017. It was our second Silversea cruise having earlier ... Read More
My wife and I were aboard the Silver Whisper (cruise 4723) departing Southampton, England on Tuesday, August 22, 2017, and arriving in Montreal, Quebec, Canada on Friday, September 8, 2017. It was our second Silversea cruise having earlier gone to Antarctica, etc, aboard the Silver Explorer. The Silver Whisper rides very well. The engines are quiet and even in North Atlantic 12-15 seas, the roll was negligible. Many times, you had the feeling we had to be in port only to open the curtains to see we were still moving. The public areas are all well designed and well kept. The dining rooms are large and comfortable. It's nice that guests can dine alone or in groups at any meal at any time. The maitre d's and wait staff are polished and friendly. The food - at all venues and in room service - was excellent, always brought at the right temperature, and sensibly portioned. First-rate. The "house coffee" at breakfast was not the best, leading many guests to order cappucinos/americano. The buffet area (lunch & dinner) could be larger. Le Champagne, the posh restaurant, is headed by an excellent maitre d' and staff and they serve a wonderful meal but the nearly windowless room doesn't have much of an appeal. The Panorama Lounge is a nice space and could certainly offer more in the way of a light breakfast. The Observation Lounge is rather lifeless. A better chair arrangement, tiered somehow, would offer better views. The Bar - for obvious reasons - is probably the livliest space on the ship. Excellent pianists & singers in the bar. The Grill by the pool, weather permitting, is casual and has a great lunch menu and a fun grill at night. Our cabin/suite on deck 6 was excellent, with a large sitting area, a rather stiff sofa (sleeper) and a private balcony. There is a very good walk-in closet. The bathroom had both a full tub and separate walk-in shower. Excellent towels and toiletries. My problems with the room were limited to the wi-fi which was unreliable and slow. Admittedly, we took the free, daily hour but the wifi experience did not meet Silversea standards. The in-room television needs a sports channel that carries American sports. The "map channel" that charts the ship's course uses maps of such a scale that they are almost useless. We will not see our 65th birthdays again and yet we were among the youngest guests on this cruise. Perhaps a 17-day cruise during back-to-school weeks isn't one likely to attract younger people, but you can disregard the brochures and ship promotional material, this cruise skewed old. The entertainment was poorly chosen. A guest violinist was excellent. The house trio and the ship's two pianists were first rate - otherwise there was too much "show tune" fanfare indifferently lit but earnestly performed. Given the guests, how many people were up for the late-night karaoke and disco nights. Get real. The cruise itinerary was well-planned - Cornwall-Ireland-Reykyavik and "sunny, Southern Greenland" were wonderful. The last week, however, was a slog. It is always subject to weather adjustments but we felt that our Canada changes were mishandled by Silversea. It was too rough for the tenders at L'Anse aux Meadows, so that stop was cancelled. But that came after we had already been told our visit to the Gaspe (three days out) was being cancelled because of some slowdown mandated to avoid the numerous right whales in the area. So, all we got was a forgettable day in Corner Brook, Newfoundland. The people were nice but, how can I say this, there is NOTHING to do or see in Corner Brook other than the ever-belching stacks of a paper plant. Some people took bus tours looking down on islands they had just sailed past. And it was raining and it was Canadian Labor Day - everything was closed. Some creative thinking at Silversea (skip Corner Brook and go to Gaspe?) would have helped. HQ could have found a better alternative than napkin folding competitions in the Panorama Lounge. I give the Silver Whisper ship an A. The food and drink, dining and suite staff an A. I give the larger cruise experience a B. As for "the ratings" below, it is really unfair to have to things like enrichment, excursion and entertainment overall. The offerings on Silversea were all above average but "very good" seems too strong. Read Less
1 Helpful Vote
Sail Date: August 2017
Chose this cruise because of ports visited, seas were rough and we found out they were always rough on this cruise. We were not advised of this and we spent several days in our cabin sea sick. Not fun,big disappointment. We could not visit ... Read More
Chose this cruise because of ports visited, seas were rough and we found out they were always rough on this cruise. We were not advised of this and we spent several days in our cabin sea sick. Not fun,big disappointment. We could not visit several ports because of rough seas. The Whisper is an older ship and frankly some areas of the ship our out dated and in need of repair. Example deck around swimming pool was under repair the whole 17 days we were aboard, A big plus was the ships staff who always were of great service. We stayed an extra day in London and had a great time at St. James. We were picked up on time and delivered to ship in a timely fashion. We did not have anything to eat until our butler asked us about lunch. No one told us about lunch being available. Thankfully our butler brought us some cold stuff,which carried us till dinner time. We stayed over in Montreal at St. James. Besides getting our room at 3 PM the hotel was good. Read Less
Sail Date: August 2017
Friends recommended this cruise line and were on this cruise. I had to go find one of my bags downstairs myself long after all the others were delivered. It was in quarantine because of a Swiss Army knife that I travel with. I wish ... Read More
Friends recommended this cruise line and were on this cruise. I had to go find one of my bags downstairs myself long after all the others were delivered. It was in quarantine because of a Swiss Army knife that I travel with. I wish someone had told me that it was there. I was worried it had been lost. I don't know when it would have been delivered to me. The ship, food, entertainment, service and all were lovely. My only real complaint is about some of the tours. They were the classic get on the bus and follow the paddle. If there were no ear phones (and there weren't about half the time) you couldn't hear anything the tour guide was saying. Some places were so touristy, like that place in Holland with the windmills, that I wouldn't even want to go there. It was sooooooo crowded that we only had time to try to keep up with the paddle, and I am quite mobile. Same for the tour of Bruges. We spent the whole time just trying to keep up with the paddle. On the tour of Bruges, one of the passengers fell and hurt herself needing 9 stitches in her finger. The tour guide seemed only concerned about getting all the others to the bus. I'm not sure who called her a taxi. Betsy from the ship store was great with her first aid kit and stayed with the woman. I think every tour needs someone like Betsy to bring up the rear and see no one gets lost or hurt. I can easily see how passengers get left. Best tour was the concert in the Hermitage. Read Less
4 Helpful Votes
Sail Date: August 2017
Overall cruise was ok. like the smaller ship, easy to get a table at any of the restuarants. didn't like so many nights that you had to wear a coat. no shorts or jeans after 6:00 in bar was a pain. Tried to be an "above ... Read More
Overall cruise was ok. like the smaller ship, easy to get a table at any of the restuarants. didn't like so many nights that you had to wear a coat. no shorts or jeans after 6:00 in bar was a pain. Tried to be an "above scale" atmosphere which i think hurt the ability to relax after a busy day. no opportunity to just hang out when back from excursions, needed to get cleaned up and get a jaclket on just to go to the bar. Room was above average with shower and tub and double sinks.but was lacking in outlets. not enough to charge all of our electronics and still use hair dryer. Staff was great and very accommodating in all areas. butler and staff keep room in top shape. all restuarant managers were great. bar staff was far above average in level of service provided. Biggest asset of this cruise was the staff. they really went out of their way to take care of us. all were very friendly and were always ready to go the extra mile to make us happy. Casino could be larger and have more black jack tables at reasonable limits. Read Less
1 Helpful Vote
Sail Date: August 2017
We were apprehensive about cruising - mainly because of the crowds found on the larger ships. My husband uses a wheelchair and the idea of navigating through crowds was daunting. However, the size of this ship was just perfect for us, as ... Read More
We were apprehensive about cruising - mainly because of the crowds found on the larger ships. My husband uses a wheelchair and the idea of navigating through crowds was daunting. However, the size of this ship was just perfect for us, as we had discovered on an earlier SilverSea cruise to Alaska. The staff were all very helpful and the accessibility for a power wheelchair user was very good overall There was an issue with one port where we could not disembark due to the steepness of the ramp which even had stairs at the end! The staff were willing to carry the chair and my husband down, but we didn't feel comfortable with that as the chair weighs 350 pounds empty and we didn't want to risk it being dropped - or someone being injured. One highlight was dining in Le Champagne, an intimate setting, with a 6-course meal. The food was exquisite and the atmosphere warm and romantic. We primarily ate in The Restaurant and found the food choices adequate for our picky appetites and the preparation always quite delicious. We arranged our own private tours in Tallin and St Petersburg with agencies that had wheelchair accessible vans and knowledgeable vans. SilverSea would have arranged these for us, but we found the cost was higher through their concierge service and we didn't feel confident that they would make arrangements appropriate to our needs. We suggest that SilverSea invest a little time and energy in finding wheelchair accessible tour providers for their regular shore excursions. None of the Silversea excursions were accessible and we were unable to use our considerable shipboard credits for any such tours which was disappointing. We've rated the shore excursions low because of our lack of access to any of them. Read Less
Sail Date: August 2017
We considered several other cruise options, but picked Silver Sea for several reasons. 1. the schedule suited our time frame. 2. I like the no tipping policy, although we did leave a gratuity for our cabin butler and his assistant. (their ... Read More
We considered several other cruise options, but picked Silver Sea for several reasons. 1. the schedule suited our time frame. 2. I like the no tipping policy, although we did leave a gratuity for our cabin butler and his assistant. (their service was too good not to be recognized). I Like the smaller ship ( can't imagine being on a ship with three thousand plus other passengers). 3. However St Petersburg was the main reason for this particular cruise, been on our bucket list for a long time. As far as the other ports go. Bruge is really a cute little town, but if I were to do it over again, I would skip the guided tour, and simply take a cab into town. our tour guide although knowledgeable, was often difficult to hear, and had a habit of continuing to talk as cars and trucks rumbled by over the cobblestone streets, completely obscuring his voice. The crew was exceptional, our treatment was first class in every way. Alex, our cabin butler went beyond my expectations to make us comfortable. Food was excellent. Excursions were a little pricey, but we enjoyed all. Read Less
1 Helpful Vote
Sail Date: August 2017
We sailed the Baltic on Silver Seas, and every thing was outstanding, including the variety, and quality of the food, and entertainment. All of the crew members seemed so happy, and were true professionals. Our butler was outstanding. He ... Read More
We sailed the Baltic on Silver Seas, and every thing was outstanding, including the variety, and quality of the food, and entertainment. All of the crew members seemed so happy, and were true professionals. Our butler was outstanding. He took care of our every need, listened to us very carefully, and followed up on everything we needed. The shows were great, and the cooking demonstration, and lectures all were top notch. Get on and off the boat was seamless, very smooth. Our cabin was so clean, modern, and very large. The boat was in excellent condition. All of the public areas were very clean & nice. The stops we made, Stockholm, Tallinn, St. Petersburg, Hellsinki, Rostock, Keil Canal, Neitherlands, and Amsterdam were great. The Hilton Hotels offered by the Silver Seas were all top. The transfers were very good. The cruise director Allen was so funny, and the British lunch/show was really fun. All of the entertainers were outstanding. Overall, outstanding!!! Read Less
6 Helpful Votes
Sail Date: August 2017
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only ... Read More
it supposed to be a luxury cruise with great service but it turns to be an old and dated ship, a mid level ship has way better public areas, the spa is a shame, old, bad quality and terrible facilities. the main Restaurant is the only one that delivers a excellent service and quality of food, the rest the food was good but service is mediocre at best. the bars services were terrible as well very limited options on beverages and personal that seems they do not understand nor care what you ask for. in the grill the services was terrible either lunch, drinks or dinner, the manager was looking us play games without any concerns of what we order o need to dink or eat he was more concentrated on the games than in service!! we where a group of 8 people all well traveled and with high expectations from Silverseas and where not met. also the shows where a joke, no production, nice voices but all the same every night. Suite was a good size with nice bathroom ( dated but nice room) the ports and access to the cities where the best part. the humidor are well attended with a very professional staff ( Peter) there we received the service we where expecting in all the ship but it looks like peter was the best waiter in the ship. will definitively not come back to!! Read Less
Sail Date: August 2017
We did an Alaska cruise with Silversea two years ago and really liked the ship and the cruise line, so we went with Silversea again when looking for a Baltic cruise. We were generally satisfied, though there were a few things we would ... Read More
We did an Alaska cruise with Silversea two years ago and really liked the ship and the cruise line, so we went with Silversea again when looking for a Baltic cruise. We were generally satisfied, though there were a few things we would like to see done differently. First, they scheduled the Captain's welcome and the first enrichment lecture during the initial sailout from Stockholm. We didn't want to miss those events but would have preferred being on deck for the sailout. We had only two complaints about service. One night the service was way below standard in La Terraza - both food and wine. We mentioned this to the manager and it was much better on subsequent visits. The other issue was that our butler walked into our suite once without knocking or waiting to be invited. The same thing happened to a friend who was traveling with us. Rather strange. All in all, it is hard to beat Silversea. We will cruise with them again. Read Less
Sail Date: August 2017
Nothing was left to chance...the passengers were wined, dined, entertained and attended to in a warm, professional manner by every crew member from the Captain down to the "behind the scenes" deck hands. Anything that could be ... Read More
Nothing was left to chance...the passengers were wined, dined, entertained and attended to in a warm, professional manner by every crew member from the Captain down to the "behind the scenes" deck hands. Anything that could be done to enhance our cruise experience...on board ship or in port was done. Had us dreaming about that "Silversea around the world cruises". Shore excursions were especially enriching. Local guides were extremely knowledgeable, and freely imparted their knowledge to those in their charge. Every attempt was made to maximize the onshore experience for the passenger. An example that stands out was the after hours tour of the Hermitage Museum in St. Petersburg. Not only was our tour group taken on a private tour of the museum in the evening after the museum had closed to the public, but as a piece de resistance, we were escorted into a large skylight Italian Hall in the museum and treated to a live 45 minute performance by the 30+ piece State Symphony Orchestra of St. Petersburg. Read Less
Sail Date: August 2017
My daughter and her husband wanted to join us on a Silver sea cruise. We chose the Baltic cruise because of the interesting ports. We loved the cruise and the service from all of the staff was wonderful! We have been on many cruises, on ... Read More
My daughter and her husband wanted to join us on a Silver sea cruise. We chose the Baltic cruise because of the interesting ports. We loved the cruise and the service from all of the staff was wonderful! We have been on many cruises, on different cruise lines and Siversea is the best by far. The butler service is great and gives us the feeling that we are very special guests. The bartender remembers your favorite drink. The dining room waiters and staff do great job and provide exceptional service with a smile. The food is well prepared and the menu is creative. One of the best things about the excursions is the fact that Silversea does not cram people is the tour busses. The 40 passenger buss generally has about 20-24 passengers. It allows people to move around and get a better seat for picture taking. Also, having a small number of people of the tours allows everyone to get close to the tour guide and hear what he or she has to say. Read Less
Sail Date: August 2017
This was our first time on Silver sea and it was great! We have been on many other cruises before like Seabourn and Regent which are also great but there was something about Silversea that gave that extra touch. The size of the ship was ... Read More
This was our first time on Silver sea and it was great! We have been on many other cruises before like Seabourn and Regent which are also great but there was something about Silversea that gave that extra touch. The size of the ship was great as it is small, where they dock in St. Petersburg Russia doesn't get any better...right behind the Hermitage. It was like staying at a five star hotel right in the middle of St. Petersburg. I recommend you get your Visa for Russia, although it is not necessary if you go on the tours offered, but with a Visa you can go off and on as you please. Great service and amazing food. The staff really got to know you and not expecting any tips..we ended-up tipping our Butler as he was so attentive to our family needs We are going to repeat with Silversea on their new ship the in a few months and looking forward to it. Read Less
Silver Whisper Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.0
Entertainment 3.0 3.4
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.6
Family 2.5 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.6
Service 5.0 4.5
Value For Money 4.0 3.7
Rates N/A 4.1

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