1 Helpful Vote
Sail Date: August 2019
We chose this cruise as chance to sail out of town for a few days. Port Canaveral is convenient for us being that we are FL residents. Although we'd been to the Bahamas before, we elected to give it a try as this sailing also included ... Read More
We chose this cruise as chance to sail out of town for a few days. Port Canaveral is convenient for us being that we are FL residents. Although we'd been to the Bahamas before, we elected to give it a try as this sailing also included a visit to NCL's private island; Great Stirrup Cay. Alrighty, onto the review... The boarding process was easy but took longer than we thought it would. We were not uncomfortable though. The port is nice and air conditioned and we made idle chit chat while we waited for our turn to board. Once our group number was called, we boarded promptly and headed to the food. We sat in the Moderno area which had a smaller buffet but it was fresh and not as crowded as the Garden Cafe side which also had a buffet. As we ate lunch, we heard the announcement over the intercom that 'our rooms were not yet ready' and 'please wait until 1:30 when we tell you you can go to yours room'. You could drop your luggage off at one of the bars (Can't remember which one) if you wanted to be free of it. There was music piped into each of the dining area which is generally a nice thing. Once you start hearing the same songs a second time, you know you've been sitting in the same spot for a while. We took a short walk around the ship. It doesn't take long to explore this ship. It's small but it's spaces are used wisely. We wandered around for a bit stopping to play a game of shuffleboard and try our hand at the driving range. I missed the fact that there was no mini golf on this ship. I'm not sure where they'd put it though. We visited the Park West Gallery folks and guessed the weight on the sculpture (we did not win). Our first dinner experience was at Cagney's Steakhouse. The guys got the filet mignon and lobster tail. Both were fabulous and prepared properly. The gals had the seafood platter which was not out-of-this-world but not bad. The red snapper was a tad dry and the calamari was underdone. Also on the seafood platter were scallops and shrimp, both of which were tasty. I ordered the truffle fries which are merely french fries with truffle oil drizzled on them, nothing to write home about. Dessert was good. None of us were going to be hungry anytime soon. Toward the end of our dining experience at the steakhouse, a couple was seated. The Mrs. was clearly intoxicated and her head lolled sloppily from side to side while she babbled merrily to the guy seated at a nearby table. Who knew we were getting dinner and a show!? Our first port was Great Stirrup Cay which is a tender port. I felt that the tendering process was slow compared to others. I do understand though. It's best to load the tender as full as possible as not to waste gas. We sat and chatted with some of the others on the boat while we all waited for it to be full. The ride to Great Stirrup Cay is super short and we got there quickly despite the long wait for our tender to depart to its destination. We found no issue in claiming 4 loungers together. The beach was ours for a couple hours and didn't start filling up until lunchtime. Lunch was pretty good as far as buffet food goes. There were plenty of fresh fruit and salad items and several different meat options such as hamburgers, hot dogs, ribs, and chicken. Desserts were also fine and could be found in a different area than the rest of the lunch buffet so you didn't have to wait in line again just to get a piece of cake. As a person with a sweet tooth I thought this was a smart feature. There were a few different bars serving drinks, however, there were still long lines at times. This process could be improved by offering a non alcoholic drink station near the beach. There is a drink station like this but it is located near the lunch buffet (with the desserts) which is a short walk from the actual beach area. Still, I liked the overall set-up of the private island. It also has a shopping area which is small and in my opinion, somewhat overpriced. It was nice not to be hounded to 'come into my shop', etc. The shop keepers were quiet but ready to answer questions if asked. The tender boat going back to the ship took no time to fill and we were on our way not long after we were seated. We got back in plenty of time to shower, nap, and refresh ourselves before heading to dinner. For dinner the second night, we tried Le Bistro. I liked the brightness and decor of this restaurant. French music was playing softly which added a nice touch of elegance. Unfortunately, our waiter was late for work. One of his fellow waiters, a sweet lady named Maria, came over and took our order after she realized that we had been sitting there unattended for a little while. We were very appreciative. All of us were hungry. The food was slow to come out but when it did it was presented nicely and looked appetizing. I ordered the jumbo scallops and was pleased at how delicious they were. A happy photographer came to our table, before the food, and asked if we wanted pictures. No one likes to have photos with a half-eaten plate of food so we were glad he came around before the food arrived. At the end of the meal, he returned to us, with all of the photos printed so we could decide if we wanted to purchase any of them. Our table of 4 selected 2 of the photos he had taken. It's extremely rare that any of us buy dinner photos but the photographer took his time with us and got some genuine smiles. In the end that was beneficial for us and to NCL as they made 24.95 a piece for each of the photos we bought. After dinner each night, our small party met to play games and hang out together. 3 nights is really too short to get to know the piano bar entertainer or the bands on board. We decided to use our evening as family time. We found that there was never an issue locating an empty table at which we could play games. We don't generally book a cruise based upon the entertainment so I can't really report on that. We didn't experience much of it on this sailing. Our 2nd port day was in Nassau. While in Nassau, we went on the Blue Lagoon Island excursion offered by Norwegian Cruise Line. A family member of ours had been there recently and reported good things on it. We too had a positive experience and will pass on our recommendations for visiting Blue Lagoon Island. There were 4 ships in the port of Nassau on the day we visited but you wouldn't have known it until around 11am. Ours was the first tender boat to drop people off. We arrived sometime before 9am and had our pick of any chair in any of the different seating/beach areas. Visiting the dolphins and sea lions was neat. You can actually see them without needing to purchase anything additional. The next time we are there we may try the sea lion encounter. During our walkabout we could see trainers working with the animals on their different behaviors. It was pretty cool! Our 3rd and last evening on the Sun we had a reservation for Teppanyaki. Our orders were taken first and then the show ensued. NCL seems big on hand washing. The chefs at the hibatchi grill simultaneously washed their hands in front of us while singing 'The Washy-Washy' song. Their show was a hoot. Aiko was our chef. He kept us fully entertained while he prepared our dinners. My husband stuffed himself so full of dinner that he had a hard time walking back to our state room afterward! The food was very good so he ate his meal... and then nearly half of mine! Hibatchi was never a favorite of mine but I thoroughly enjoyed this one. Monday morning arrived way too fast and we were all a little bummed that another cruise had come to an end. 3 nights just seemed so short but the 4 of us were grateful for a little reprieve from real life nonetheless. We had an enjoyable time, despite a few bumps that were eventually remedied, along the way. I'm not sure this sailing was the best value for our money but we are still learning what suits us as well as what works and what doesn't as far as our cruising wants and needs go so it was good to try something new. Read Less
2 Helpful Votes
Sail Date: August 2019
I would like to say I enjoyed the cruise but when compared to other cruise lines this wasn't my best experience. I'm a vegetarian & I have a tomato allergy, I enformed them of my diet prior to sailing. Needless to say I ... Read More
I would like to say I enjoyed the cruise but when compared to other cruise lines this wasn't my best experience. I'm a vegetarian & I have a tomato allergy, I enformed them of my diet prior to sailing. Needless to say I didn't have a lot of food options, the restaurants put up a big fuss about not being aware of my diet & suggested that I have a salad or come back the following day so that they can have time to prepare food for me, the buffet wasn't any better. My boyfriend ended up paying $100 for us to eat at a restaurant BC all I was eating was stir fry. I did like how they tried to minimize the germs by having hand sanitizers at all entrances. The rooms were nice & spacious. I didn't like how the stewardess didn't really interact with us or leave towel animals, only by request. You have to pay for room service. I enjoyed the updated movies that was available to watch on t.v. The announcements that were played on the intercom weren't clear, so we missed a lot of information. Read Less
Sail Date: August 2019
First cruise with Norwegian since a truly horrendous experience on Pride of America in 2005 on the inaugural San Francisco to Hawaii trip. You would think a hospitality business would be keen to get repeat custom but given that ... Read More
First cruise with Norwegian since a truly horrendous experience on Pride of America in 2005 on the inaugural San Francisco to Hawaii trip. You would think a hospitality business would be keen to get repeat custom but given that experience plus a truly great Garden Villa experience to Alaska in 2004, we haven't heard from then in 14 years until we decided to take a quick weekend break. With that in mind we booked two weeks before our trip and without much expectation. Overall it was a decent weekend break with the usual high points and low points. Enjoyed the inclusive drinks package and being aboard the ship in general. The ports of call were not appealing to us and we only got off briefly for 30 mins at the private island and 40 mins in Nassau. The tender service was utterly appalling being kept to wait 25 mins on the journey over and 35 mins on the way back in blazing heat. That we could cope with but we were really horrified with the fact that the tender couldn't cope with a handicapped gentleman who was clearly distressed to be wedged into the stairs as they tried to carry him up a very narrow gap. This is something that has to be addressed immediately in our opinion. The cruise was something of a booze cruise to many travelers but fortunately it wasn't too bad... or maybe the weekend we chose kept it to a minimum. That said, some evidence of loud foul mouthed drunken yobs was in evidence so prepare for that if you take this cruise. Room service was excellent although the room was a little warm when trying to sleep. Food was adequate in main dining room but poor in the buffet. The buffet itself was a mess and simply not adequate in terms of how things were laid out for the number of people on board. Other ships do this so much better. Demeanor of the staff was an overriding impression and it seemed a lot were going through the motions. I don't know if this is because they no longer get tipped on drinks or that servers now have to serve the wine / alcohol but it just seemed off. I can well understand that some servers would get disillusioned by having to do more for less rewards though. Entertainment - Rock of Ages show was good, everything else was poor. Bar singers had a captive audience ready to enjoy themselves but both of them slowed the pace down and didn't seem to know the songs apart from one verse. Pool & Other activities - Pool area was basically a meat market and very crowded. Can't imagine sharing so many germs with other humans in the pool but some seem happy to do so. A place to avoid for me though. Embarkation and disembarkation were easy and overall, the cruise was fine for what we wanted. Next time we won't bother getting off the ship as we might be able to use the pool when everyone is off the ship. Read Less
Sail Date: August 2019
We found a decent deal on this voyage, most likely because of the closure of the Cuba itinerary. At the last minute NCL was forced to change its Cuba run to a sad Nassau run. We figured the destination wasn’t as important to us as a ... Read More
We found a decent deal on this voyage, most likely because of the closure of the Cuba itinerary. At the last minute NCL was forced to change its Cuba run to a sad Nassau run. We figured the destination wasn’t as important to us as a getaway in the sun and some time to unplug and relax. Sadly, NCL is all about keeping the 20-somethings happy, drunk and “energized.” And NCL nickles and dimes you to death. What started as a $1200 package (with balcony upgrade and insurance due to an ailing family member) turned into a MUCH more expensive weekend. But worse, there was NOTHING relaxing about this ship. First, I considered the open bar to be a nice idea. We could sip a few pink drinks with paper umbrellas as we enjoyed the sun by the pool, in the Caribbean sun and vibe, right? Great idea. Not even close. The evening we began the journey, the college-aged boys began doing the contest drinking by the pool, standing at the edge, flexing and trying to spontaneously elicit cheers from the crowd as they chugged enormous amounts of drinks from long beer-bong type things. Vomit ensued in various parts of the ship (of course). Later, they crawled off to various cabins which improved things. Additionally, you are given way-overpriced options to upgrade your beverages the first day. $30 per person per cabin per day to include top shelf booze, unlimited energy drinks (think-really drunk, hyper caffeinated frat boys) and unlimited bottles of water. Also half way decent wine with dinner instead of super cheap wine. Ok, I thought it might be worth it for the wine, and for me since I planned on having a few drinks. Unfortunately we both were required. So $60 per day. It was Friday evening with a Monday early am disembarkation. That meant either $180 since Monday isn’t at sea, right? Check your bill. $240 was added to ours. Leaving at 7:30 am means you don’t even get a mimosa with breakfast, and if you did, it would be a $30 mimosa. The facilities were quite nice. The pool was salt water which was really lovely once the large children calmed down a bit. The sensation of buoyancy in the water on the gently rocking boat was very soothing and enjoyable. Also, the ship was overhauled last year in preparation for being used for travel to Cuba. Sadly the current administration cut that off, so now they have a really nice ship being used for booze cruises, typically reserved for older ships. The dining haul is spotless, the rooms were nice and clean and service was decent including turn down service. Lock your valuables in the safe though. I “lost” a diamond ring I left on the small tray by the coffee pot. I should have remembered to put it in the safe...my bad. But the ship resisted having someone come to investigate. The ring was not a favorite and not terribly expensive. I didn’t want anyone to lose their job, so I just took the loss. I should have put it in the safe. Dinner in the main dining room was nice. Being early diners, we were able to receive window tables two of three nights. The food was good but not stellar. We sent back cold appetizers and received luke warm appetizers, and had issues with the temp of our steaks. But the steaks themselves were very tender when they were cooked properly. No lobster or higher end seafood which is a bummer on a Caribbean cruise. There are a couple fish dishes but they looked unappealing. Deserts were better than Royal Caribbean or Carnival offerings. The wines with the upgraded beverage plan were decent-to-good $40-$50 bottles at normal retail, though the prices they listed them at on the menu were nonsense. Service was very nice and wait staff was quite attentive. You will need to future out how to find out about ship activities each days. The announcements were barely audible, so no help there. The brochures were hit or miss. We found out late that picture night was night two. That’s ok, they cost too much anyway. The private island had the chance to be great. As it was it was just good. The water was nice and the snorkeling was good, as long as the sun stayed out. When the sun goes behind clouds it is hard to see the beauty of the coral and fish. When the sun is out and you get right up to the rocks, the colors are lovely. Not Great Barrier Reef lovely, but definitely worth the effort, if not the $30 leaky mask. I would recommend this one, but if you can, bring your own mask and snorkel, save the money and enjoy the experience a bit more. You snorkel immediately where the ship lets you off so it would be easy to bring your own gear. Sadly, there were Norwegian Cruise Lines plastic cups scattered throughout the reef. Nassau is a terrible destination. The smell is of baking urine and regret. You are hassled mercilessly for money from the moment you step off the ship. Taxis, scooters, tours, horse and buggy rides (we took one, supposed to be 25 minutes, barely 10) and everything else you can imagine. You will feel abused after an hour on the island. The straw market is another place where you will be accosted and robbed for every penny you can be convinced to depart with. Skip it all and head to a beach. You will over pay for the taxi but overpaying once is better than being panhandled continually. By noon we were ready to get back on the ship. But this was the absolute worst part of the cruise for me, and it negatively colored every bit of the rest of the experience. And it was fully within this ship’s ability to correct, which made it even more infuriating. We decided to go hang out and relax by the pool and enjoy the sun, a drink or two, and some much-needed down time. Most of the 20-somethings were still sleeping off bad hangovers or on the island. The crowd was older. But the buffoon playing “music” by the pool was quite full if himself and his talent. The loud, thrumming techno-dance vibe garbage he was “playing” at 100% full volume was suitable for a night club I suppose, but certainly not for the atmosphere of an afternoon by the pool in the bahamas. He did something to older and newer songs to make them all exactly this very high intensity, mind-numbing beat, and every two or three songs, escalated them into a ramp up of a high wail. It was absolutely the equivalent of Dante’s 7th level of hell. In fact, if I do end up in hell, this will be the soundtrack. There was no escaping it. The only way you would see people letting go of the deck chairs they reserve all day is by playing this garbage. People would come, lay down, put things over their heads, put on headphones, move further away, and finally leave. It was outright maddening. Keep in mind that on a Friday - Monday cruise you really only have two full days to relax in the sun. NCL snuffed out one of those days completely by letting the soundtrack of the tilt-a-whirl at the Mall parking lot carnival rule the atmosphere. The “cruise director” should be keel hauled for allowing it. It really ruined the entire day, and thereby ruined fully half the cruise. Frankly, all the other things that were annoying paled in comparison of rendering the pool unusable by the audio assault. It was that bad. It was definitely not “high-energy” as was obviously being attempted. It was “near-death.” After two hours of trying to extract enough vitamin D to overcome my plummeting mood, we gave up and went inside. With little else to do, we retreated to our cabin and read a book. Yay. What an incredible waste of a day and money. RCL, you have the opportunity to turn a sad issue of a reconfigured itinerary into a decent experience. Nassau is awful but that can’t be fixed. Lose the “all you can possibly consume and then vomit back up” booze fest. Improve the dining room menu slightly, improve overall communications, and for God’s sake lose the souped-up Mazda beater car on steroids sounds going on by the pool. A little bit of effort to upscale the event itself would turn the frat party booze cruise/vomit fest into an experience that could be enjoyed by all, including those who don’t slug a round, belch loudly, high five and chest bump. Next cruise for me is back to another line. Read Less
2 Helpful Votes
Sail Date: August 2019
We live close to Port Canaveral and decided to take a weekend getaway with two other couples. All of us are regular cruisers and have been on just about every line out of, Port Canaveral, Port Everglades and Miami. Knowing that 3 day ... Read More
We live close to Port Canaveral and decided to take a weekend getaway with two other couples. All of us are regular cruisers and have been on just about every line out of, Port Canaveral, Port Everglades and Miami. Knowing that 3 day cruises are party boats, my expectations were not high. The service on this ship was great. My cabin steward took great care of us, bar service was terrific and all dining room staff were accommodating and efficient. It was an old ship, but updated nicely and clean. Private island has a spa and when you get services you get a wonderful and healthy Buffett, free drinks and private beach access with the use of free floats. I cannot say enough about what a great day we had at the private club on the island. Didn’t do the general population on the island, but people on the tenders said that was great too. Entertainment was adequate, nothing special, but enjoyable. Cruise director and staff were friendly. Bar staff and service was great at all he bars and wait staff by the pool was plentiful. Now for the issues: I like to play blackjack. Lowest table limit was $15. I thought that was exorbitant. Princess, Celebrity, RCCL and Carnival all have 5, 6 or 10 dollar tables. Also the slot machines were not any of the newer games that are on the other ships. When I asked about lowering the limits the person who came to chat with me was arrogant, condescending and basically said tough. Another thing the smoke in the casino was horrendous. Another issue is the sports bar. They have many televisions, but only one channel. I wanted to watch a football game that was on, but was told they only get 1 channel. Obviously, this has been an ongoing issue for fans. The bartender was very sweet and basically just referred me to guest services. He did not want to say much, but I got the impression Norwegian doesn’t want to pay for the package that includes the sports channel. Let’s talk food. Dining room was good, but everything was very salty. Only ate at the Buffett twice and was not impressed. Didn’t eat most of my meal. Last issue I had were with the public restrooms. They were clean, but all had a horrible odor. Let me be clear, I had fun, but the above issues were enough to say, I probably will use other lines for future weekend cruises. Read Less
Sail Date: August 2019
We were told at the last minute we could take our 12-year old special needs grandson on a cruise but we only had three nights because of his therapy sessions. This was the only cruise available the dates we needed so we paid more than we ... Read More
We were told at the last minute we could take our 12-year old special needs grandson on a cruise but we only had three nights because of his therapy sessions. This was the only cruise available the dates we needed so we paid more than we usually do for a cruise. Overall the cruise was nice but basic. The food was excellent, most of the staff was friendly. Some of the music played at the pool during the day wasn't always family-friendly. We had to closely monitor our grandson with tv channels when we were in the room because most are not rated for children. We found one movie we could watch when he was resting. Embarking & disembarking were very easy & organized each time. We enjoyed playing the games onboard. We thoroughly enjoyed Greater Stirrup Key. We didn't participate in excursions in Nassau because of the expense, but had fun with our grandson at the Straw Market. Read Less
3 Helpful Votes
Sail Date: July 2019
Our 30th wedding anniversary, last minute decision. Worst decision ever. Went to the dining room only once because slow service, food cold and tasted like it was cooked the week before. Maurice the Bartender and staff were awesome, on ... Read More
Our 30th wedding anniversary, last minute decision. Worst decision ever. Went to the dining room only once because slow service, food cold and tasted like it was cooked the week before. Maurice the Bartender and staff were awesome, on deck 7, too bad the so called free drinks were a joke. I saw one customer from georgia drink at least 6 hennessey’s and he did not even get a buzz. I am not a drinker and i drank 5 pain killers and it was like i had five cups of koolaid. The bottled beer was weak too. We were definitely over charged for getting on that old tin can, which was nicely refurbished. does not have good shopping on board. Ncl was accommodating cruisers who were not able to cruise to cuba. So i feel we were overcharged for a four day cruise, as i have cruised on longer cruises with ncl. They really dropped the ball on the food they served 07/08/2019 thru 7/12/2019. Same stuff warmed over, sliced and diced, stewed and reused, over and over. Not the usual ncl food. Staff looked sad and beat down. Did not make for a pleasurable cruise. Then the cruise line wants customers to pay the staff salary through tips at the end of cruise. The cuba cruisers were given free cruise, money and 1/2 off next cruise according to the cruisers. So basically we felt like we were alone with other unsuspecting cruisers were paying for their trip. Ncl has lost its mind... Read Less
1 Helpful Vote
Sail Date: June 2019
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on ... Read More
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on Tuesday...Embarkation and disembarkation were very smooth! That being said..... I didn't have big expectations for the ship, although the Norwegian Sun was refurbished in 2018 and the public rooms and cabins had the refreshed look, the feel of the ship was still old and out dated. Also, I wasn't aware that every passenger on the ship had the free drink package...so really, this is a "drunk" cruise. Beware! It felt like a half step up from a Carnival party cruise. On that note, one thing I was disappointed in was that there were no enrichment activities available during the day, such as classes or tastings, etc., that I have always enjoyed on other cruises. I believe that that this is due to the open bar policy, and Norwegian doesn't expect that a bunch of drunk cruisers would have the need for learning anything. They did have PLENY of BINGO though! yay :( I upgraded to a balcony cabin so that we could receive the "Take all" package offered to balcony guests. This is where I had the most problems with this cruise. BEWARE BEWARE!!! This offer included the top shelf drinks package, 100 minutes of WIFI and specialty dining for all nights of our cruise. There was also a $50 credit for a shore excursion for ONLY 1 passenger per cabin, but because most of the excursions cost a lot more than needed to be, we opted to not book one. The only package to be worth this upgrade was the drink package. We did enjoy top shelf alcohol (Grey Goose and Hendricks martinis, and a very nice bottle of champagne at dinner. at no additional charge!) very enjoyable! As far as the specialty dining, I made reservations for the Cagney's steak house the first night, followed by the Italian restaurant the 2nd night, and the French place on the 3rd night. After reserving these dining options, I was prompted to add them to a shopping cart, and then 'check out'. So, if you don't have the dining package like I was offered, you would see the cost of the restaurants in your cart, and have the option to pay the upgrade as these specialty places are not included in the included cost of the cruise. In my cart, however, the extra cost for my reservations came out $0.00, so no extra charge for the 3 nights dinners. Or so I thought! On the first night we had an outstanding dinner at Cagney's complete with a fantastic bottle of wine and absolutely exceptional service from our waitress Rhoda! We couldn't wait for the next specialty dinner. However, When we arrived for our table the next night at the Italian restaurant, we were informed that we had been entitled to 1 specialty dining experience for the length of the cruise and we had used that the last night, and it would cost us each $40 additional to eat there. I brought my printed payment proof document down the customer service desk to find out what was up and was told that according to my cruise card we were only assigned 1 specialty experience. I then showed the annoyed rep that I had made the 3 reservations and that the payment came out to $0. This is where I really feel that Norwegian has lost my business forever...back and forth the reps went with each other for over 20 minutes, only to conclude that they didn't feel that we had the bookings according to the "Ultimate Dining Package" that I had upgraded to receive, only reservations. Anyway, I got the same response as many other passengers I had talked to, that they would send a message to the Miami headquarters, and hopefully receive a response the next day, or later. This made me really confused as I asked how was that going allow me to eat at the specialty restaurants without having to pay for them as my package entitled me to? Needless to say, we never heard one word from customer service, or from the Miami office since and it left me with a very disappointed feeling overall for the cruise experience! Also, the "free" WIFI was useless, as neither me nor my roommate was ever able to get a web page on our phones or my tablet...just kept loading, while using up the free minutes! Very inadequate system. In conclusion, I know that this is a way too long review, but I am just trying to warn folks to beware of the so called 'free perks', as they may not be as expected. This cruise cost us over $800. each for 3 nights. I feel that we could have saved a lot by booking on Carnival for a similar, but much cheaper experience! Thanks for listening. Read Less
3 Helpful Votes
Sail Date: June 2019
This was our first cruise and we were celebrating our 20th Wedding Anniversary. We decided to bring our three children who are teenagers. The embarkation was fast and went smoothly. The cabins were clean and the staff was friendly. We ... Read More
This was our first cruise and we were celebrating our 20th Wedding Anniversary. We decided to bring our three children who are teenagers. The embarkation was fast and went smoothly. The cabins were clean and the staff was friendly. We ate at the Four Seasons the first night and it was very nice, romantic and the food was delicious. However, we attempted to eat at the Seven Seas but it smelled like cigarette smoke forcing us to eat at the Four Seasons each night. Not that it mattered because the menu was identical. You could also find the most of the same items served in the restaurant at the buffet each night. Therefore, the complimentary restaurants and buffet had no variety. We were disappointed in the lack variety of food when you dined using the complimentary restaurants and buffet. We were also shocked with the overwhelming cigarette smoke coming from the casino and the seven seas restaurant. It was so bad we could not go in the areas. We had planned on going to the casino but due to the smoke we stayed away. In addition, the pool area was small and the music was so loud that you could not have a conversation without screaming. To top it off, deck 7 wreaked of pot. This is the same deck the kids club and teen club are located. Wifi was too expensive so communicating with our kids was nonexistent since we did not pay for the wifi. There was not much to do as far as activities and the entertainment was ok but no variety. There was a ton of raffle tickets being sold for cash and a cruise but you had to be present to claim your prize if you won. Mind you the drawings were sometime during bingo which was at 5:30 and dinner time. The gift shop was small, hard to find and had mostly alcohol, perfume and cigarette cartons (no wonder there was so much smoke) and any shirts they had were of the same exact size. I wanted unique souvenirs shirts that said Norwegian Cruise but nope. We really liked the first Island which is Norwegian's private Island. We had food and drinks included and paid to rent snorkeling gear. The second day we did Bemoral Island. We paid $109 for the beach day and to do the sting ray experience. Beach was not as nice as the first one and the food was ridiculously priced for a crappy selection. The sting ray experience was very cool however, we had to pay $137 to get all the photos on a thumb drive that does not work on our computers so we basically threw that money away. Being our first cruise, we are using it as a learning experience. We now know what to look for when booking our next cruise. I would not be choosing the same ship to sail on as it did not have options for activities nor a variety of entertainment. Having the beverage package was a huge plus and is why I gave a 3 star instead of a 2 or below. Read Less
2 Helpful Votes
Sail Date: June 2019
We have done many cruises on different cruise line and this was our third NCL cruise. We were looking forward to visiting Cuba, but itinerary changed a few days before sailing. We ended up going to Key West Florida, Freeport and Nassau ... Read More
We have done many cruises on different cruise line and this was our third NCL cruise. We were looking forward to visiting Cuba, but itinerary changed a few days before sailing. We ended up going to Key West Florida, Freeport and Nassau Bahamas. NCL offered great compensation for the change; 50% off this cruise and next cruise and there was an open bar for everyone the entire cruise! Port Canaveral is the best embarkation/disembarkation process I have experienced. You can drop off your luggage at the ship and park in the garage next door; less than a 5 minute walk. It seemed like the ship was only about 75% full. This is a small older ship with small venues, however you could find great seats for the shows 5 minutes before show time. There was minimal entertainment choices during the day. The performers were not as good as other NCL cruises. Windows in many of the common areas are so scratched up you cannot see out to enjoy the view. We ate in the Seven Seas dining room all but one night. The food quality varied greatly. The barbecue sauce on the ribs was the worst I have ever tasted. The warm bread pudding was served refrigerator cold. The short rib ragu was excellent. We stayed in a balcony room for the first time and we were a little disappointed. The room configuration provides great storage, but the bathroom is very small. The circular shower is the smallest I've seen; 32 inches in diameter! The path at the foot of the bed is too narrow for luggage. You have to lift your luggage over your bed to get it to the other side of the room. We did enjoy the balcony view. There was a plumbing leak inside and outside our room door when we arrived and it was not fixed until the last day of the cruise. After I complained about the soaking wet carpet, they placed large noisy blowers both inside our room and outside the door the entire cruise trying to dry the carpet. There was no offer to move us to another room or any compensation. The staff were very friendly and did a good job. We did no excursions in Key West. We just went to the aquarium which I highly recommend and then had a margarita at Margaritaville. We booked our own excursions on line and we went to Paradise Cove in Freeport. An excellent place to snorkel with turtles and enjoy a day on the beach. We did scuba diving in Nassau with Bahama Divers that was also a lot of fun. I'm sure we will cruise with NCL again but we probably won't pay the extra cost for a balcony room. Read Less
Sail Date: May 2019
We wanted to see Havanna so this was the best way. We loved the balcony room. Embark and disembark smooth. Only issue you weren't informed which floor to embark. We just happened to follow people to correct level in Key West. In ... Read More
We wanted to see Havanna so this was the best way. We loved the balcony room. Embark and disembark smooth. Only issue you weren't informed which floor to embark. We just happened to follow people to correct level in Key West. In Havanna we could see from our balcony where to go. Arriving back at port Canaveral info sheet said 7:30am to disembark. However, we left our room at 7am and were able to walk off. The info sheet did not include what floor. Found this strange. We had to upgrade to bottled water since my husband has organ transplant and cannot risk infection/germs. Had to pre pay tip for this which is fine except everytime we wanted bottled water or most drinks we had to go to the bar. Lack of bar servers for sure. Only place we had good service was in the 2 restaurants. Brochure online listed coffee bar however I could not use my drink upgrade in the Starbucks. No mention online about starbucks. Should change their infor. Also Champagne bar was supposed to have pate and foie gras. Food was not so so. Nothing wowed us. Couldn't open frig in room and steward wouldn't open so I went to customer service and got it opened so we could put bottled water. Strange to have a lock on frig when there were items in it to purchase. Loved the comedian which we saw 3 nights. Can't remember his name. We went to the casino each night as well. Loved the history in Havanna. So happy we were able to go since 2 weeks after our trip cruises were stopped. We prefer all inclusive over cruises. Must better waiter service and food. Do not like tipping to the cruise line prefer to tip when we get good service which we only got in the 2 dinner restaurants so we tipped them and a few bar tenders like we do at resorts even though resorts say tips are included. we always tip good service. Read Less
Sail Date: May 2019
We choose this 4-day itinerary paired with a 3-day Pre-Cruise Tour marketed by NCL as the "7-day Rock and Racing in Daytona Beach". The 3-day Cruise Tour included a stay at the Hard Rock Hotel in Daytona Beach starting on a ... Read More
We choose this 4-day itinerary paired with a 3-day Pre-Cruise Tour marketed by NCL as the "7-day Rock and Racing in Daytona Beach". The 3-day Cruise Tour included a stay at the Hard Rock Hotel in Daytona Beach starting on a Friday, as well as a VIP Tour of Daytona International Speedway on the 2nd day of our stay. The 4-day cruise itself sailed from Port Canaveral on Monday. As my husband is a NASCAR fan, this was going to be a vacation which satisfied our bucket lists--his visiting the iconic speedway and my wanting to spend a full day in Havana, Cuba. Our itinerary also included a port stop in Key West, which we've enjoyed before and did again, although the current docking site at the Navy Pier is quite restrictive and certainly not the same experience we had on our previous calls there. Also, we were only in Key West for barely 6 hours, which didn't allow as much time here as we would have liked. Havana is an amazing city of contrasts with some beautiful areas, yet some parts of the city are unfortunately rundown and decaying. It is evident which buildings are maintained by the government and that the Cuban people are very much suppressed. The residents there were very friendly and we had a wonderful driver and tour guide who brought us around all day to see the sights in a classic car. The young man who was our guide spoke excellent English and provided many details of modern day life in Havana, as well as a history of the city and the country. After returning from our excursion to the ship, we showered and dressed and gathered in the theater for an NCL evening excursion to the Tropicana Cabaret. We felt that the entertainment was spectacular and thoroughly enjoyed the evening. We knew the NCL Sun had a recent refurb., did see signs of it and overall enjoyed the ship. Our cabin steward and dining staff were friendly and helpful, but unfortunately, we can't quite say the same for the guest services staff. Although most staff members were polite, they did not do much to help with our areas of concern. Some improvement is needed there. We miss the days on previous cruises when 2 shows were offered in the main theater, early and late. It's now difficult to make the 8 o'clock show if you don't want to eat either very early or very late. There are several other entertainment options throughout the ship, however, for different tastes. The food choices in the buffet were plentiful and our dining room meals were for the most part very good. Our one specialty dining experience was in Los Lobos on deck 12, which we enjoyed. Although the embarkation process started out on the positive side, we did encounter a hitch. As Platinum members, we entered the priority line and had a short wait before presenting our passports, ids and documents. We had paid for our visas through NCL for our Cuba visit, and although the NCL rep at the desk was quick to provide my visa, my husband's was not to be found. We had to wait for a good amount of time until they located his, which was mistakenly put in a folder belonging to VIP guests, sailing in a suite. Once this was resolved, we were then able to continue onto the ship. Now to the not-so-good aspect of our trip. NCL did not communicate with us either at the time of booking (directly with the cruiseline) or when we arrived in Florida regarding transportation options. We expected we would be transported from the hotel to the pier, and were of the understanding that NCL would also cover our hour-plus ride from Orlando Airport to Daytona Beach and the transportation from our hotel to the Daytona Speedway and back again, as we booked the entire 7-day package through NCL, which included airfare, hotel, VIP Speedway Tour and the cruise itself. This being our 10th cruise with NCL, we have previously booked pre-cruise stays with airfare and have not had to worry about any details regarding transportation. I ended up spending a good deal of time on the phone contacting NCL from the hotel and later at the guest services deck onboard the ship trying to get a resolution to the transportation issues, which has not yet been settled and which we are still disputing. The end result was that we ended up paying the transportation costs from the airport to the hotel and for taxi fares to Daytona Speedway from our hotel and back again, even though NCL advised us that an NCL representative would meet us at the hotel the day of our VIP Tour. Although we did have a very enjoyable vacation with lovely weather and met some very nice people, we're sorry to report our disappointment with NCL's lack of communication this time around. Read Less
Sail Date: May 2019
We chose this cruise as a last-minute getaway. There were balconies available at a great price. We have never sailed NCL, so weren't sure what to expect. Embarkation was fast. We were on the ship within a half hour from pulling ... Read More
We chose this cruise as a last-minute getaway. There were balconies available at a great price. We have never sailed NCL, so weren't sure what to expect. Embarkation was fast. We were on the ship within a half hour from pulling into the parking lot. Parking was super reasonable at Port Canaveral. The ship has been newly renovated and looks beautiful. Our standard balcony cabin was clean and nicely decorated. The shower in the bathroom was super small. We ate at two specialty restaurants, both of which were not very good. The food was incredibly bland everyplace we ate. Service was wanting. Even though we only saw our steward once, he did a fine job. The other staff, however, were not as courteous as our experience with other lines. Even though there were no other diners in the specialty restaurant, for example, it still took them 20 minutes to attend to us because of a "staff meeting." We were surprised by the lack of friendly service even though the daily charges per person are higher than what we are used to. Nassau was the same as always, no surprises there, but we did enjoy Great Stirrup Cay. It was about that point when we started realizing drinks are free on this cruise! We didn't purchase a package, but were never asked to sign for drinks, and once we got to Great Stirrup Cay, the staff explained they weren't charging. Also, there was free food available that day. Definitely a nice treat. We rented a small covered double lounger for the beach, and spent the day snorkeling. Every cruise and cruiseline has tradeoffs, especially for the last-minute traveler. We had a great time, enjoyed our room, the free drinks, beautiful GSC, and getting away for a short trip. This is the first cruise on which I've opted to skip meals and encountered grumpy staff. Read Less
Sail Date: May 2019
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did ... Read More
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did have it ready by Day 2.. Had "handicap accessible" room which was fine-our room attendant was wonderful. Chose the 3 night specialty dining pkg. as one of our choices (also did shipboard credit).All 3 specialty restaurants were good-Le Bistro, Moderno Churrascaria and La Cucina( veal dish was very salty)-all had excellent wait service and food was very good.However, unless you know where they are and how to get to them it can be a challenge. Ate in Main dining room last night-was supposed to eat with our group but the the reservation time was changed by the staff and the person in charge of our group wasn't told, so we ate by ourselves. Food was good-nothing to rave about. Asked for a Coke and got a cappuccino instead. Did eat in the Garden Cafe and Great Outdoors Cafe for lunch a couple of times-food was okay-again nothing to rave about but wait staff were very good. Only one entertainment show nightly in the main theater, except last night had an extra "adult" show. Key West port-we had to be transported by trolley b/c ship pulled into military port and brought back the same way, but there were enough trolleys/trams running every 10-15 min back to ship. Ship was pretty quiet-not many kids on board. Cuba portion was good-ship pulled into main terminal-easy access into town. Did not like the fact that you have to pay for bottled water esp. if you need it for medical reasons-found out after 2 days I could get ice water delivered to room if requested but can't bring back any water/drinks from outside ship back on board-you can bring back empty bottles/travel containers. Also was told I had to pay for regular coffee in restaurant but not up in buffet/cafe (which I found out later on was incorrect-only specialty coffees are a fee). Drinks were okay-part of our pkg. but watered down. No real duty-free shopping to speak of-small place on deck 7 next to smoky casino-1 store divided into sections, and jewelry place across from it. Was a small place selling Cuba-theme items on Atrium level open after we got to Cuba and did have a few table on Atrium selling cheaper jewelry. Ship layout is poor-restaurants all on one side and had to go up/down 1 level to get to Main dining room from Level 5. Had to go through main buffet place to get to Garden Cafe. Too much Cuban/Spanish music-would have liked them to have a variety but the same type every day by the pool was a bit much. Did not partake in the shipboard activities-none really were very appealing or caught our interest. Some of the staff should be able to understand English and seem to not understand at times when I asked basic questions-if they were not sure then they should be told to ask another staff member to help (the coffee issue). I don't think I will travel on this ship again and not sure if I would travel again on Norwegian- wrote to customer service after trip and still haven't heard back from them (it is now July). Read Less
1 Helpful Vote
Sail Date: May 2019
This is my third cruise ever and first with NCL. Had high hopes and expectations after only cruising with Carnival in the past. This cruise went to Key West, FL and Havana, Cuba. IMPORTANT to know…This is touted as one day in Key West ... Read More
This is my third cruise ever and first with NCL. Had high hopes and expectations after only cruising with Carnival in the past. This cruise went to Key West, FL and Havana, Cuba. IMPORTANT to know…This is touted as one day in Key West and two days in Havana, IT IS NOT. Having left port at 4 pm on Sunday, it arrived at Key West at 1pm on Monday and we were to be back on the boat by 6pm to set sail at 7. Arriving in Havana at 7 am we were to be back on the ship by 5 am the next day for a 7 am departure toward home. Plan accordingly. We thought we had two full days in Havana and were disappointed. Orlando to Port Canaveral: Shuttles are good, UBER is the way to go. If you have 4 people and luggage get an XL Uber. Stay at the Radison Resort at Port Canaveral if you are arriving a day early. Not in walking distance of too many food choices, but Uber is everywhere down there and cheap to eating destinations. Embarkation was super easy. We requested a 12:30 to 1:00 time and arrived about an hour early. The lines were already down so low that check in process took about 30 minutes and we were on board by 12:10. EVERYONE on board is with their luggage and trying to eat buffet at the only open restaurant. It is a madhouse, but only so bad due to the size of the ship. The Good: Updated in 2018 the rooms and décor throughout seemed really nice. The crew was attentive and super friendly. It is only 800 feet long so getting from one end to the other is pretty quick. Once you learn the decks, getting around is not so hard. All the action is on 5-7 and 11 and 12. Our rooms (on the 10th deck, port side balcony) were really comfortable. They were cleaned once a day and our bed was made up mid-morning and turned down in the evening. Shower had a lot of pressure and temperature easily adjusted. CAREFUL! Because you can easily go too far towards HOT and it is scalding. They have warning signs, but if you have children, don’t let them mess with the shower knob. The drinks were all inclusive and well made. The “painkiller” of British V.I. fame was particularly tasty and followed the original recipe with Pusser’s British Rum. We had paid for the premium package which allowed us the top shelf liquor. This was an over-site, however, because somewhere we missed that this was an all-inclusive cruise from the get-go. We really didn’t need it, but since we had it, we drank high quality stuff to get our money out of it. As an example Woodford Kentucky Bourbon (from the Derby) is a top-shelf bourbon. Bulleit Bourbon and the Pusser's Rum were not. The various bars and hangouts were comfortable, particularly the Windjammer which is a really cozy hangout. I found the bartenders here to be the best and when in International Waters, Cuban cigars can be bought here to smoke up on the smoking deck. The rear observation deck and bar was really nice too. Waiting to get off at the ports is the thing to do. We waited an hour or more before we even bothered to try and get off the ship and the result was minimal lines and quick processing. We cruised the second week of May and there were very few kids/children on the boat which was nice. The pleasant surprise was the Butterfly Conservatory at Key West. Really worth the stop and super cheap to attend. The Bad: The communication system is horrible on this boat. There are no speakers in the cabins and where there are speakers they are very hard to understand except in a few locations. Don’t be lazy. If you want to be informed read the daily guides and watch the TV channels that provide cruise information. The food was mehhhhh!!!! The cafeterias are small and provided little more than your really good Holiday Inn complimentary breakfast. Much of the fruit was artificially ripened and tasteless. The made to order omelet bar is your best bet, but it’s still just Holiday Inn free breakfast. Breakfast in the dining room was the same as at the buffet you just didn’t have to go get it yourself and the coffee was better; very disappointed. We only tried two of the several available restaurants where you pay extra. The Churrascaria service was slow and the meats overcooked. The salad bar there was delicious and had a very good smoked salmon on it. The Mexican restaurant was poorly attempted. Mexican food on a boat when you are from Texas is a bad idea although the table side guacamole was very well done and tasty. I have to say that the food experience on Carnival Conquest 10 years ago was 10 times better than this NCL ship in 2019. For a cruise that is going to Cuba and sells Cuban cigars on board, the smoking deck on this ship is in a poor location with some absurd rules. Outdoors, with room for 40, the smoking deck sits on a part of the upper deck of the ship where the winds whip around frantically from just the ship being in motion. Couple it with any kind of natural wind and one can even light their cigar. What appears to be the bar that serves the smoking deck cannot be smoked at and the bartenders shoo you away if you approach with anything lit. One would think, especially with this cruise, that there would be an indoor smoking lounge so you could actually enjoy your cigars. The cruise itinerary could be better. A full day at sea going and coming back, with two full days in Havana would be AMAZING! Key West is not worth the stop for the length of time you are there in my opinion and with no disrespect to Key Westerners. I’m sure it is much better when you drive down from Miami. Conclusion. The food was 3 stars at best and the itinerary should be massaged to get the most out of Cuba. The comfort of the ship, ease of getting around and staff were above average and having very few kids on the cruise was a nice extra that we weren’t necessarily expecting. I took this cruise to have two days in Cuba and got 22 hours of which 9 of it was after dark. There is only so much one can do in Cuba after dark and most of it can be done on the ship. I would honestly say that if you are taking this cruise to go to Cuba you might consider flying there. If you are going for the food, pick a different ship. If you like fewer people on your cruise this is a really nice ship. (1800 passengers, 900 crew) Updated in 2018 does not mean brand new, so there are some things that newer ships have that this one doesn’t. If you like to gamble, the casino is small, but whenever it was open there were available seats for card games and slot machines. Double check if your cruise is all-inclusive on drinks and if so, DO NOT purchase the premium package. The premium dinner package is probably not worth it either unless you eat at Cagney’s every dinner meal. Wait at ports before disembarking and you will have a faster and more stress free transition onto land. 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Sail Date: May 2019
Decide on a mini weekend break, we choose the Norwegian Sun itinerary to Bahamas. We did the online Upgrade Cabin and was fortunate to succeed, we were in a group booking, so little confused at first as it was only us that received the ... Read More
Decide on a mini weekend break, we choose the Norwegian Sun itinerary to Bahamas. We did the online Upgrade Cabin and was fortunate to succeed, we were in a group booking, so little confused at first as it was only us that received the upgrade, bit mis-leading. Should make it clear, it’s per room not booking. Boarded ship at 12noon, had to wait until 1:30pm when rooms would be ready, luggage arrived somewhat hour after, not bad considering it was full. The ship was spotlessly clean, people & some crew friendly. The choice of bars and restaurants were excellent. The Buffett food was excellent, good quality and plenty of eating stations. The Four Seasons Main restaurant was nice and relaxed setting, until our last night. The evening entertainment was ok, the show on the Saturday was good and the ‘White Party’ was brilliant. The piano bar and Bliss lounge we’re good, excellent bar staff service. Had a couple of issues with cabin and a member of staff in the Four Seasons Restaurant, after waiting over an hour for our main meal to be told go and eat somewhere else were busy! Not the kind of comment I expected when I only asked did he know when the main would arrive. All-In-all had a great time. Read Less
1 Helpful Vote
Sail Date: May 2019
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service ... Read More
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service was o.k. at best. At the Four Seasons and Seven Seas dining rooms the food came out cold, overcooked, tough and the coffee was like mud, even dessert was just o.k.. At the buffet the lines were long and the food was not up to the standard we have come to expect on a cruise. The cabin was nice and everywhere else, pub, bars night life was all fun, with good food and drink. We spent one day by the pool and the service was above and beyond what we expected. We also had the opportunity to go to two of the specialty restaurants (Mexican and French) and they were exceptional, the food was great and so was the service, the staff treated us like royalty. Read Less
2 Helpful Votes
Sail Date: May 2019
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. ... Read More
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. At no time were we informed that we had free onboard alcohol access to the bars/lounges. We found this out when we ordered drinks and tried to charge the drinks to our room. Most of the staff was friendly and helpful, but there were a few who acted as if we were bothering them when we asked questions. Since this was our first time cruising with Norwegian, we wanted to make sure that we didn't miss anything. We had 3 meals in the main ding room and for the most part had excellent service. However, we had a bad experience with 1 server who decided what we should order and he would not bring us what we wanted. We ended up leaving our meal. Specialty dining is definitely the way to go on this ship. Food/drinks and service were excellent. Excellent choice of shore excursions, rooms and the ship were clean at all times. Overall, this cruise was good with just a couple of bumps along the way. Read Less
3 Helpful Votes
Sail Date: April 2019
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet ... Read More
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and French restaurant are NOT worth the money. The steak house cooked my steak wrong 3 times and the French restaurant served me cold food. It was not worth the upcharge. The Italian restaurant was good and the sushi was good. The room was nice and updated and the pillows were soft and the bed was comfortable. The entertainment was okay but again subpar to its competitors. The NCL owned island was pretty and offered lunch but that about it. The excursions on this island are extremely high and I feel they take advantage of the cruisers especially since they own the island. There is no shopping at this port if you are a shopper. Its more of a lounging day if that is your thing. The comedian was not very good and again i've seen better on other ships. I feel this cruise line is for cruise beginners or those looking for a cheap get away. Its definitely not for the avid cruiser and definitely not worth the dining package upgrades they offer. Spend a few more bucks and get a memorable experience in another line. Read Less
Sail Date: April 2019
We booked a last minute deal through travel agent. We were drawn to this cruise because of the free drink package. Overall, this was a good cruise. I was not very impressed by the ship or the amenities. Only about half of the staff was ... Read More
We booked a last minute deal through travel agent. We were drawn to this cruise because of the free drink package. Overall, this was a good cruise. I was not very impressed by the ship or the amenities. Only about half of the staff was friendly and greeted us as we walked past them. The muster drill was extremely disorganized. The man in charge of our section had a hard time communicating with the guests. He yelled at us to be quiet. There was no explanation as to what was going on, or what to expect. There were many first time cruisers, who were confused and frustrated. Embarkation and debarkation was very smooth and efficient except at Port Canaveral, where the lady at the counter did not know how to check me in with an Alien Registration card. This caused for a slight delay of about 20 minutes. She also put my name on my wife's card and vice versa. The food was mediocre and the dining room staff were like robots. They were not very cheerful and made us feel like we were bothering them. RCCL staff always rolls out the red carpet for their guests. Bottom line, Norwegian Cruise Line is missing the WOW factor. Read Less
Sail Date: April 2019
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they ... Read More
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they didn’t come the first time . We called again and we went out we are assuming they came, but the toilet never flushed the same again! We had to put clothes or robes on and walk down the hall to use the facilities. It was a major pain! I’m not sure if that’s a common problem? There were definitely some plumbing issues on the boat! And we had a nicer room with a window that wasn’t cheap it was a bummer! I mean the cruise itself was great,but we were upset about the toilet. And the other thing is disembarkation. As we had never done this before . We put our luggage out red tag the night before . Got up , went to bfast with just our overnight bags . We then were shuffled along through a line . We asked a porter if it was word for word “ok to get off the ship even though we didn’t have our bags “ he said it was “fine” and that they were be right out there . We saw no bags on the metal table so we figured they must have gone through customs . Well, nope! So we had to wait for every person to get off the ship to get our bags ! And then we had to plead with the Norwegian shuttle that we paid for to please not leave without us so we could get back to the airport :( the crazy part is we were not the only couple that this happened to! There were others ! And no one would take the blame , they just passed the buck to the other side. We did in fact enjoy the cruise but there was a definite aftertaste left in our mouths . Please convey the process more appropriately especially to first time cruisers ! Read Less
2 Helpful Votes
Sail Date: April 2019
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on ... Read More
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on alcohol when the ship is selling it. But when they are giving it away to all guests of age, why stop someone from bringing in a soft drink that isn’t available on the ship? I couldn’t even bring in two 16 oz bottles. This type of unyielding policy making makes no sense at all and is not conducive to the guest experience. We had the dinner package and found the dood to be lacking in taste. The prime rib in the steakhouse had no flavor whatsoever but the server didn’t ask why I left 3/4 of it untouched. It was worse in the French restaurant as the cream of mushroom soup was so strong in flavor that it was not edible. The chocolate fondue for two was cold and had the consistency of water. We could not eat it. They gave us different desserts when we brought it to their attention but it never should have been served. The Teppanyaki restaurant was the best dining experience. The food was great and our chef, Mario, worked hard to entertain us! The room was nice and the room steward was outstanding. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was ... Read More
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was definitely the food. We had one good dinner out of three. My wife’s best meal was her omelet for breakfast. I expected a bit more food wise but everything else was nice. Just when I cruise I normally expect to eat pretty good the entire time. The one night that was good was one of the paid restaurants. The other two nights we ate in the main dining room then an included restaurant. The drinks were great. We paid extra for the top shelf. They poured a great drink and were always on top of it. Walked around handing out beers at the pool so something were didn’t even have to get up. In all I would try NCL again just have expectations to pay additional for all three dinners. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise as it was very reasonably priced and it was our first time with Norwegian.. Embarking was quiet an experience with the staff shoreside being quiet short and abrupt if you had a question to ask. Once onboard we ... Read More
We chose this cruise as it was very reasonably priced and it was our first time with Norwegian.. Embarking was quiet an experience with the staff shoreside being quiet short and abrupt if you had a question to ask. Once onboard we went straight to the outside restaurant on deck 11 for a snack and drink, the bar staff seemed very rushed and a tad rude, probably due to the amount of people they were trying to serve, so put it down to work overload. Our reservation was deck 4 mid ship, I didn’t like the fact that we could only access it from either end of the ship and the aft access was via 1 small elevator or small staircase. After spending the night in the room we simply had to move, the AC noise was, at the very least annoying. We upgraded to a balcony on deck 8, this was much more roomier and not quiet so loud, much easier to access and better located. We were allowed to choose which restaurant we went to for dinner, thankfully this was the case s the 1st one went to was awash with the smell of smoke, seven seasons on deck 5 aft. We then went to Four seasons, deck 5 mid ship, although the smell of smoke was all around the atrium it didn’t creep into this restaurant too much. Our service in this restaurant was excellent, although I think the menu could have been a bit more varied from day to day they did try to please us. We found the layout of the ship very disjointed with having to go up and over to come down again just to get to somewhere next door on the same deck, very weird. The worst part of this ship is the smell of smoke on some days, I think most was coming from the casino and maybe because of the age of the air handlers it seemed to spread far and wide, it really was quiet sickening and I found I couldn’t sit in many places due to this awful smell. I did make it know to customer services how unpleasant I found it and it seemed many others were of the same opinion, the ship did try to pump air fresheners thru it’s system but they we short lived. Our cruise was only 6 days and we were ashore for 4 of them so we didn’t have much time for the entertainment but the daily activities was a little bare. In brief, if you are not handicapped and if you don’t mind the exercise then you will overcome the ships layout.. if they stopped smoking in any indoor areas or upgraded their air system this was a very pleasant cruise. The staff were very welcoming and helpful and the service at dinner was excellent. Read Less
Sail Date: April 2019
I picked this cruise rather last minute, which for me is unusual. I am usually the deal hunter who books in advance. In fact I still have a booking for Carnival Magic in December 2019 that was already booked when I found this cruise. This ... Read More
I picked this cruise rather last minute, which for me is unusual. I am usually the deal hunter who books in advance. In fact I still have a booking for Carnival Magic in December 2019 that was already booked when I found this cruise. This cruise fell into spring-break for my kids schools. We had originally planned to vacation at Destin on the outer bank, and my wife had submitted her vacation request as far back as last November. Unfortunately they did not approve her vacation until 2 weeks before spring break. We actually booked this cruise early march and had resigned ourselves that she would have to put in her 2-weeks notice if it came down to it, as that is required in order to get re-hired there. It was rediculous. Needless to say the condo's we were looking at had become unavailable by mid january. This was the only cruise that happened to have a schedule that did not require leaving school days early or arriving after classes had resumed. Given its last minute nature the pricing was not too egregious, but I am sure booking earlier might have yielded better results. This was the fifth cruise I had sailed on and subsequently the 5th distinct ship as well. In the order of sail date I have sailed on: Carnival Victory, Allure of the Seas, Brilliance of the Seas, Carnival Liberty, and now Norwegian Sun. We were excited by the free open bar and the free-at-sea upgrade to the ultimate beverage package. We usually get the drink package on all our cruises, as they not only get you premium wines and sprits, but also those special irish coffees and mochas, as well as bottled water. My first bar experience was the Atrium Cafe and Bar. Having the Ultimate Beverage Package (UBP) I looked over the menu to find a decent Cabernet. They only listed one wine that wasnt just a generic name 'cabernet'. It was a Simi Cabernet, which is a fairly decent $20 bottle at most retail stores. Some excuse from the bartender about not having come up from the stock room yet. This was his excuse also on Day 2 and Day 3. Ironically this was a similar excuse at other bars EXCEPT for the Observation lounge, who had Simi available on the first night at sea. The 'house' cabernet they kept trying to pass off ..... Livingston. This stuff is worse than franzia. Its normally sold in JUGS. I have no idea how they got these 750ml screw-top bottles. To upgrade someone to the UBP and then deny them any premium wine is just plain wrong. They listed 6 different premium tequila, gin, and vodka's. But if you were a wine drinker they just wanted to serve swill. DAy 2 my wife came to another realization regarding the bait-and-switch nature of the UBP. BTW when you get your free upgrade they still make you pay the gratuities (20%) of its essential value. This means that not only are you paying an increased daily gratuity on your cabin ($20.50/pp/day instead of $15) but you're essentially paying another $6/pp/day for those with the UBP. My wife goes down to the Cafe to get a specialty coffee. These are supposed to be included like every other cruise line as long as you dont go to the starbucks counter. Well they only have ONE cafe on the whole ship and even though its not starbucks, thats the only kind of coffee they serve. So another bait-and-switch lie. She found out when they charged her account $6.50. Later on day 2 I noticed everyone complaining that ALL the bars kept denying them bottled water even though the UBP includes that. They claimed they were out. Its an unlimited open bar cruise. To not have water is purely irresponsible considering the risk of dehydration and alcohol poisoning. It wasnt until I complained to management about the wine, coffee and water did it get rectified on day 3. Their plan was to deflect and excuse until it was too late and assume the guests would just go along with it. Day 3 had the whole ship angry. Harvest Cay clearly says no tenders on the information. We and everyone was told no tenders. So guess what? Info in the Freestyle schedule talked about tender tickets. My wife calls the customer service desk, gets fed a lie about low ocean levels. The NCL Sun weighs 78,000 GT, its the lightest ship in their fleet. The fact that the NCL Getaway weighs 147,000 GT and was tied up to the peer blew that story out of the water. Heavier ships sit DEEPER in the water. its called submerged displacement for a reason. So our 10am peer time turned into sitting around for an extra 2hrs before the first passenger got off the ship. They only had 3 tenders and they were taking too long to cycle. They needed 6 tenders so they could get people moving faster. The lines consisted of 15min periods where nothing moved. The last group made it to shore at 2pm for a all-aboard 5:30pm departure. UNACCEPTABLE. IF that was not enough the captain of the NCL Getaway did the most irresponsible, dangerous, maneuver you could imagine. I was on the tender at 4:30 returning to the ship when the Getaway starts backing out of port. We were next to the ship trying to get off when that IDIOT captain spun up his engines to rotate at flank speed (full speed) it sent such a turbulent wake our tender kept crashing into the ship repeatedly. My daughter (16) and son (9) had litterally just stepped off the tender when this happened. They were not 6 feet in front of me when we had to hold on and try not to capsize. My son (handicapped) standing there crying and terrified that he is watching his parents die right in front of him because this IRRESPONSIBLE captain could not wait till the tenders were clear of collision before tearing out of port at break-neck speed. It was bad enough he came along and screwed us out of the peer, but letting him leave first??? Should have made his butt stay at the peer until ALL tenders were completed. Had I been on that ship I would have charged up to the bridge and relieved him of duty myself (possibly more than just that) I have the martial acumen to back it up and endangering peoples lives unnecessarily is unacceptable. He should not have command and NCL policy should state that peered ships must remain in port as long as tendering operations are underway if within 1 nautical mile of the anchored ship. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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