Sail Date: April 2019
we choice this cruise cause it was just what we needed ….we had our friends that came down from NC and stayed with us, to go on this cruise with us....they're our cruise friends,,,it was short, but great...had a blast and everything ... Read More
we choice this cruise cause it was just what we needed ….we had our friends that came down from NC and stayed with us, to go on this cruise with us....they're our cruise friends,,,it was short, but great...had a blast and everything was really wonderful...and thank you for such a great trip...the rooms and the food was really good, and the drinks were out of this world and plenty of everything....we will go on another one when we can....for sure...we really like the Sun, it's like the Sky lay-out....we had free booze on this one and they were really great....you name it, they make it or have it....the food was plentiful and a wide selection that would please everyone....we had great weather, which is just what we need, to get some sum, as well as some fun,,,we would definitely say that this was perfect for all of us and would go on this cruise again and we want to thank the Sun for coming to Port Canranival , which was only an hour away from we lived....WE WILL BE BACK !!!!!! Read Less
1 Helpful Vote
Sail Date: April 2019
After trying several other cruise lines, we decided to take our 1st Norwegian one. First off, 3 day cruises are typically older ships. The Sun was built in 2001, but was just renovated in May of 2018. It looked throughly overhauled ... Read More
After trying several other cruise lines, we decided to take our 1st Norwegian one. First off, 3 day cruises are typically older ships. The Sun was built in 2001, but was just renovated in May of 2018. It looked throughly overhauled and beautiful. There were some blemishes, such as some scratches in our bedroom casegoods and some on railings on the ship, but overall, they were minimal. This felt like a ship we could spend a week on. The ship is kept very nice and you can tell the exterior has a fresh coat of paint. The food on the ship was delicious and we dined each night in the dining rooms that had an upcharge just to see how good they were. They were great. Cagney's was a wonderful steakhouse but we didn't have the best dining experience due to someone cleaning up for the night. Le Bistro was excellent and Finn, our server, made up for every shortcoming from the night before. La Cantina was another great dining option. We had an awesome server from Indonesia and she was attentive and helpful. She did an outstanding job. We'd eat in all those same restaurants again. Cagney's had excellent food and the server was fine, but as we sat down at 9pm, the Maitre'd was in closing mode and diligently prepping the tables for breakfast the next morning. All of us found him distracting and not service oriented. He wasn't relaxed, friendly, or chill. He seemed unaware that there were several tables still dining and ordering. He was in all out closing mode to get everything done. We encountered him the next day, with the same intensity and scowl, trying to close the late lunch line. There's a nice way and a rude way to do so. Poor fellow, it's our hope he was just having a bad 2 days. The ports, Key West and Grand Bahama, are ok. We walked around Key West for a few hours, but in Grand Bahama, we found a really cool National park with a little trail and some historic info. The park connected to an uncrowded, remote beach and we chilled there a few hours till we had to drive back to the ship. Don't forget to check Drake Allen if he's still playing on the boat. He's a young, acoustic guitar player that entertained a large crowd of people every night with some John Mayer, Ed Sheeran, Zac Brown, etc. The magician for the adult crowd was hilarious. Finally, we had a mini-suite cabin and it was freshly renovated. It was a nice size for a ship and was right off the back so we had 180 degree views. Since we didn't arrive into ports till mid morning or later, we didn't worry about the engine sound waking us up. The room was clean, our room attendant was friendly, and we liked the location. We'd stay in the room again. If you want a quick weekend getway that you can relax on and just enjoy the sea, this is a great little cruise! Read Less
Sail Date: April 2019
I've Cruised on Carnival and Royal Caribbean. I wanted to try a different Cruise Line. I wanted to go to Key West Florida 3nt over the Weekend short Getaway NCL had exactly what I wanted. 2 ports, it was also my friend birthday. I ... Read More
I've Cruised on Carnival and Royal Caribbean. I wanted to try a different Cruise Line. I wanted to go to Key West Florida 3nt over the Weekend short Getaway NCL had exactly what I wanted. 2 ports, it was also my friend birthday. I didn't like the agent that booked the cruise. 1st impression means everything. Once I got on the NCL Sun even checking in, everything changed. I was in awe. Loved it. Drinks was free. It's nice to get a drink anytime without worrying about running up your tab. I'm not big on name brand handbags, but I seen a handbag that caught my eye. I wanted it. It didn't have a price. The 1st sales person said wait until tomorrow and she would find out what the price. 2 hours later I stop by again. I ask a different sales lady. She said She know the price and sold it to me. Thumbs up to her. 5 star for NCL I wish during my 16 years of cruising I would have gone on NCL. There is someone at the door to spray/ sanitize your hand when you enter to eat. Yess Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was ... Read More
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was definitely the food. We had one good dinner out of three. My wife’s best meal was her omelet for breakfast. I expected a bit more food wise but everything else was nice. Just when I cruise I normally expect to eat pretty good the entire time. The one night that was good was one of the paid restaurants. The other two nights we ate in the main dining room then an included restaurant. The drinks were great. We paid extra for the top shelf. They poured a great drink and were always on top of it. Walked around handing out beers at the pool so something were didn’t even have to get up. In all I would try NCL again just have expectations to pay additional for all three dinners. Read Less
1 Helpful Vote
Sail Date: April 2019
This was our 21st cruise, so we are not novices. We also aren't overly demanding and understand that things won't always go as smoothly as we would like. We chose this cruise for the itinerary...5 nts with 36 hours in Havana. ... Read More
This was our 21st cruise, so we are not novices. We also aren't overly demanding and understand that things won't always go as smoothly as we would like. We chose this cruise for the itinerary...5 nts with 36 hours in Havana. This was our 3rd NCL cruise, but the last had been over 10 years ago. We had heard that the NCL experience had declined significantly, but were shocked at the extremely poor service and apathetic attitude of the crew. The ship is in good condition and our balcony cabin very nice. When we arrived at our cabins (we were traveling with my brother and his wife who also a balcony cabin but on the other side of the ship, so a different cabin steward), we both discovered that our bathrooms had been used and not recleaned. Our shower had personal products left behind, the shower curtain was very sour smelling and there was a used towel near the sink. Our friend's shower had a used wash cloth hanging conspicuously in it. Disgusting. We had the premium plus beverage package which includes most drinks including top shelf liquor. We quickly discovered we could consume mixed drinks all day long and never feel the slightest effects of alcohol (if you want any alcohol at all ask for a floater). We aren't big drinkers, but still. We tried several different bars around the ship and could order the exact same drink by name from the menu and it was made totally different every single time...different color, different taste, different everything. Additionally, it took an average of 10-20 minutes to get our drinks once the order was placed...again...every single time. The Garden Cafe buffet menu and food were average but we always had to find someone to clean a table as there were very few workers (max of 2 per very large section) and they moved in slow motion and with great apathy. More than once we had to ask that a dirty table be wiped after the used dishes were removed, and once I had to ask that the whole table be wiped and not just the part in front of me. The worst service encountered was in the main dining rooms. Very slow service, orders taken and food served reaching across the table, and one waiter took my brother's order standing about three feet back at a 45 degree angle behind his shoulder making him practically yell his order by twisting his neck around. The food was less than average with one fish dish that smelled like dirty socks being totally inedible. I ordered hot tea during the entree one evening and was told I couldn't get any until coffee was served with dessert. We ate in the Brazilian steakhouse restaurant one night and did have excellent service there but after my husband paid a cash gratuity for all four of us (more than 20%), my brother discovered a $10 gratuity on his statement at the end of the week that was not on his receipt after dinner. We also ate at Cagney's which was very good. We were careful to order wine that was included with our beverage package (the bottles on the menu with stars next to them) and our bills reflected no charge at the end of the meal. However, we were charged for two $42 bottles of wine on our week's end statement. My husband addressed it with the purser and was told it happens all the time. Seriously? We only had to tender once, but that was frustrating as well. We were at Great Stirrup Cay where there is a local tender boat rather than using the ship's life boats. We disembarked well after the point where tender tickets were required. We got on the almost full boat and thought "Great! This won't take long!" Wrong. It started to drizzle rain (not a storm and no lightening), so some passengers decided to get off. Apparently they won't leave until the tender is completely full so we had to sit another 20 minutes and wait for more passengers to slowly arrive. My brother and his wife took a later tender and had to wait over 30 minutes for it to fill up. Our take-away is that NCL is banking on their beverage package and people's perception of free, unlimited booze to bring passengers. We want to feel valued when we pay someone hundreds and even thousands of dollars depending on the cruise to give us a vacation we love and will remember fondly. As NCL did not ask for customer comments at the end of the cruise we can only assume they do not care. Fortunately for us, we know what other cruise lines offer so we know not to sail NCL again. Read Less
Sail Date: April 2019
Let me preface this review by stating that we have taken many cruises, on Princess as well as Carnival and have never had an unpleasant experience, until now, on Norwegian. When we choose to spend our hard-earned money on a cruise ... Read More
Let me preface this review by stating that we have taken many cruises, on Princess as well as Carnival and have never had an unpleasant experience, until now, on Norwegian. When we choose to spend our hard-earned money on a cruise vacation, that price includes not only the monetary cost of the trip, but the use of valuable vacation days as well as the travel costs incurred to arrive at the cruise terminal. We could have gone anywhere, but we chose Norwegian’s 5 day trip to Cuba and Great Stirrup Cay. I am going to start with the worst of it. Let’s visit this premium alcohol package that was included in the cost of our cruise. Night #1, we are pleased to see some good wines on the list, available by the bottle, so we order them. Night #2, we order these two wines again, but after taking our cruise card, our waiter returns to advise that Norwegian is now out of these two wines. Really? On night #2? After dinner we stop at our lobby bar, where, surprise, they happen to have these two wines, as they did at various other bars and eateries on the ship. It is seems apparent that Norwegian trains its staff to cut off the premium wines once a passenger has had a bottle or two. Unacceptable. We paid for premium wines and were denied the items we paid for. Additionally when we requested a substitute, the waiters refused to provide anything comparable. The second issue we encountered occurred at Norwegian’s Great Stirrup Cay, where we had reserved cabanas, as we had elderly relatives in our group. The island/cabana area is infested with biting insects, in our case, no-see-ums, which immediately ravaged every person in the cabanas. This would have been 100% preventable if you had 1. been honest that there is a problem and warned your passengers about it, and 2. Stock cabanas with insect repellent. At no time was an insect problem ever mentioned. At no time was is suggested that we bring insect repellent to the island. Please see the attached photos of the aftermath of sitting in your cabana for approximately four hours. The current state of my literally hundreds of bite scars (one month later) is that they are dark purple and not fading anytime soon. What you need to know is that I run a Tanning and Skin Care business which requires me to be at the Colorado River, in a bathing suit, where I market and sell my products. Due to this horrific scarring on my legs and arms, I am completely unable to wear a bathing suit and promote my brand. This is no laughing matter, as I am losing money on a daily basis as a direct result of Norwegian's neglecting to address a very serious matter. Aesthetics aside, biting insects transmit diseases and due to the severe infection that resulted from these bites, I have scheduled a doctor appointment to have them analyzed for contagious disease as well as permanent damage to my skin. At this point I am formally requesting that Norwegian reimburse me for the premium alcohol package that I was denied, as well as damages for the physical harm I was exposed to resulting in permanent, disfiguring scars, the severity of yet to be determined once an official prognosis is reached. UPDATE 6/20/19 - Norwegian has thus far declined to address my concerns, rather, thanking me for the feedback. I have since obtained a dermatologists report indicating that the scarring my be permanent due to my skin type. Initially I didn't even mention the food, some of which was good, but again, not even comparable to other cruises I've been on (Princess). On our last night we'd reserved dinner in the Italian restaurant. A full hour after sitting down, our party of 14 still did not even have the cocktails we ordered. Other diners had come in, been served and left before we received our appetizers. We sat another 1.5 hours before finally requesting a manager and telling the staff to forget the courses, just bring everything, as we had to get up very early to disembark the ship. Most of us did not ever receive the apps/salad/soups that we'd originally ordered. I really don't anticipate getting any sort of compensation from Norwegian, however, I do intend to warn every one I can about their sub par ship, food and customer service. You have many choices when it comes to cruise lines - I strongly recommend NOT choosing Norwegian. Read Less
Sail Date: April 2019
We chose this cruise because it visited Havana, and it was short. We had never been on a Norwegian cruise before, but after reading the reviews, we were sort of dreading it! It seemed that this was going to be a bare-bones, very basic ... Read More
We chose this cruise because it visited Havana, and it was short. We had never been on a Norwegian cruise before, but after reading the reviews, we were sort of dreading it! It seemed that this was going to be a bare-bones, very basic cruise with the advantage of visiting one of our bucket list locations (with the ease of getting into Cuba via a cruise). But it turned out to be better than expected! Our voyage featured excellent service, a really friendly staff, and a mostly adult crowd (I don't suppose a lot of kids want to visit Cuba!). This is on the small side for Norwegian, about 2,000 passengers, so if you want a megaship with waterslides and 20 restaurants, this ain't your ship. But the specialty dining we enjoyed at the French place (Le Bistro?) was really good and reasonably priced a la carte. At dinner, the main restaurants (Four Seasons and Seven Seas) were both more than adequate, with super efficient service and surprisingly good food. Maybe our expectations were so low that it just seemed good...I don't know! But me and my husband were pleased with the variety and quality of the food. I will say that breakfasts are fairly basic. The gym is great, everything you need. We didn't use the spa. There is only one pool area on this ship, split into shallow and deep pools. If you wanted a relaxing day to read at the pool, you won't get it on this ship. There is constant blasting music happening poolside. From what I understand, these short Cuba cruises include all drinks. You are still on the hook for daily gratuities, but having drinks included in the cruise price is great. No surprises at the end of the cruise for your booze bill! :) The wifi is shockingly bad on Norwegian Sun. I think they have a hamster running on a wheel in the belly of the ship that runs the server haha. Seriously, they would be better off not even offering wifi than offering such substandard wifi and having everyone be frustrated with it. The poor guy at the internet service desk was constantly being visited by annoyed passengers trying to access wifi. That guy is underpaid!! Our balcony cabin was small but comfortable. Nothing out of the ordinary, nor extraordinary. Tiny bathroom, lots of little cubbyholes for your stuff, a small coffeemaker, other basic amenities. As usual on nearly every cruise we've experienced on Holland, Silverseas, Celebrity, and now Norwegian, the entertainers worked their asses off with super broad material. I'm always amazed at how they do so much with such absolute cornpone. Overall, for the money we paid, we were thrilled with this bargain trip to Havana. We drank, we saw Cuba, we sang karaoke. What more can you ask?? Read Less
1 Helpful Vote
Sail Date: April 2019
Diagnosed with Leukemia so figured I should check off some bucket list items quickly, always wanted to see Cuba, the Bahamas and Miami and figured this would knock out them in one shot. That being said, Cuba was beautiful but ... Read More
Diagnosed with Leukemia so figured I should check off some bucket list items quickly, always wanted to see Cuba, the Bahamas and Miami and figured this would knock out them in one shot. That being said, Cuba was beautiful but could've used more time there. Miami was nice, a lot to see and do. The Bahamas, well, not so great. Come to find out it was owned by Norwegian and like the cruise itself, not great! Sad thing was we paid so much for the trip and was seriously let down. The cruise itself seemed to go smooth and the drinks were good although a little slow at times. We paid for the premium package, top shelf alcohol/food but as I said before the drinks were fine but the food was not so and sadly enough, I had to spend nearly an hour of our vacation at the service desk straightening out all the food and alcohol charges they padded my bill with. WHAT?? Thank goodness an experienced cruiser tipped my wife and I off to that problem or we'd have to deal with that at checkout which was chaotic. To add, we went with friends who also stated they had similar issues? Anyhow, I prefer to think that the cup is always half full and not half empty and may e if things go well with my treatments I'll try it again. Just my two cents! God bless y'all and stay positive!! Read Less
1 Helpful Vote
Sail Date: April 2019
I chose this cruise primarily for the itinerary; two nights in Havana. The embarkation process is one thing that NCL has down pat. We got to the pier early, breezed through the check-in and were seated in the waiting area. Once our ... Read More
I chose this cruise primarily for the itinerary; two nights in Havana. The embarkation process is one thing that NCL has down pat. We got to the pier early, breezed through the check-in and were seated in the waiting area. Once our group number was called, we boarded and went to the pool deck for a couple beers. They had a big ice bin filled with several different kinds of beer; as we all know, beer on ice is the best there is! And this sailing included an open bar. We then had lunch in the buffet, and soon our cabin was ready. More about the cabin later. After lifeboat muster, we gathered with fellow Cruise Critic members in the Spinnaker Lounge forward. This is the most beautiful lounge on the ship. And I'd like to add that being my first time aboard the Sun, and I know that she had a re-fit last year, I was very pleasantly surprised to see her condition; practically everything looked brand new! NCL held a Meet and Greet the next morning for us CC's with several of the crew members attending. They were very informative and answered many questions that we all had concerning regulations in Cuba. We found the food aboard to be a little above average. The quality was very good and the service was wonderful. The food itself was nicely presented, and quite tasty, but not particularly exceptional. Again, nothing wrong with it, but not spectacular. For the price of the cruise, we found the food to be perfectly adequate. My reason for cruising is not for the food, but for the ship, the itinerary, the ports, and simply being on the ocean. The food is less important to me. Immigration in Havana went very smoothly and very quickly. We docked at 6 PM, stood in line to get a ticket for leaving the ship, went through with our passports and visas and were on the street in Havana by 7 PM. We and another couple arranged for a 3 hour tour for the next day and then did a little exploring in the immediate area by the ship. Our tour the next day was in a 1956 "Dodgemouth" convertible! The front end was a Dodge, and the back end was a Plymouth! What fun that was! Our guide showed us many historic sites and we went to Hemingway's home as well. There are some new restrictions on U.S. travel to Cuba, but I hope that they are not too restrictive as I hope to go back again! Our next stop was at Great Stirrup Cay in the Bahamas, but I stayed on the ship as the weather was a little iffy and I had just been there in Nov. of '18 while cruising on the NCL Sky. Once back in Miami, we did the "walk-off" disembarkation where we took our own bags. This began at 7:30, and after going through customs and all, we were off the ship by 7:45. A wonderful ship, a wonderful itinerary, and an exceptional value! I hope to do it again! Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise as it was very reasonably priced and it was our first time with Norwegian.. Embarking was quiet an experience with the staff shoreside being quiet short and abrupt if you had a question to ask. Once onboard we ... Read More
We chose this cruise as it was very reasonably priced and it was our first time with Norwegian.. Embarking was quiet an experience with the staff shoreside being quiet short and abrupt if you had a question to ask. Once onboard we went straight to the outside restaurant on deck 11 for a snack and drink, the bar staff seemed very rushed and a tad rude, probably due to the amount of people they were trying to serve, so put it down to work overload. Our reservation was deck 4 mid ship, I didn’t like the fact that we could only access it from either end of the ship and the aft access was via 1 small elevator or small staircase. After spending the night in the room we simply had to move, the AC noise was, at the very least annoying. We upgraded to a balcony on deck 8, this was much more roomier and not quiet so loud, much easier to access and better located. We were allowed to choose which restaurant we went to for dinner, thankfully this was the case s the 1st one went to was awash with the smell of smoke, seven seasons on deck 5 aft. We then went to Four seasons, deck 5 mid ship, although the smell of smoke was all around the atrium it didn’t creep into this restaurant too much. Our service in this restaurant was excellent, although I think the menu could have been a bit more varied from day to day they did try to please us. We found the layout of the ship very disjointed with having to go up and over to come down again just to get to somewhere next door on the same deck, very weird. The worst part of this ship is the smell of smoke on some days, I think most was coming from the casino and maybe because of the age of the air handlers it seemed to spread far and wide, it really was quiet sickening and I found I couldn’t sit in many places due to this awful smell. I did make it know to customer services how unpleasant I found it and it seemed many others were of the same opinion, the ship did try to pump air fresheners thru it’s system but they we short lived. Our cruise was only 6 days and we were ashore for 4 of them so we didn’t have much time for the entertainment but the daily activities was a little bare. In brief, if you are not handicapped and if you don’t mind the exercise then you will overcome the ships layout.. if they stopped smoking in any indoor areas or upgraded their air system this was a very pleasant cruise. The staff were very welcoming and helpful and the service at dinner was excellent. Read Less
1 Helpful Vote
Sail Date: April 2019
We booked a NCL cruise because it came highly recommended by past cruisers of NCL, past passengers on the Sun, as well as NCL crew that we are friends with. We love cruises because of the ease of travel as well as a general expectation of ... Read More
We booked a NCL cruise because it came highly recommended by past cruisers of NCL, past passengers on the Sun, as well as NCL crew that we are friends with. We love cruises because of the ease of travel as well as a general expectation of superb service. Unfortunately, we did not find this on our cruise on the Sun. Once we arrived at the terminal we were met by a porter who was extremely rude and said "for $10 I may not lose your bag on the pier" after we had tipped him $5 for 2 bags. We had a hard time getting answers after we booked on what our specialty dining package got us. We only found out that it was just 2 meals once we got to the check in desk and not 5 that our deal was supposed to have. Check in was smooth after our questions were answered. The waiting area for boarding was very hot and there was big containers that looked like they were for water, tea, lemonade, etc but were not filled. Once on board we were sent around the outside of the ship on deck 6 and we were trying to find the easiest way to get to the buffet but we couldn't find any staff that could point us in the right direction after the security staff checking guests onto the ship. Once we wandered around and found the buffet, a lot of the food was out and was not being refilled. This was right around 1pm while everyone was trying to eat. The line was not organized at all which led to confusion and some other passengers getting hostile with one another. We decided to go to a bar to let the craziness at the buffet die down but were only met with more confusion. This trend with the bar staff seemed to continue though out the entire cruise. We had the premium beverage package so we should have had access to basically all liquor on board. The bartenders seemed to have no idea what the Premium package consisted of verses what everyone else on board got. We were denied things that were clearly stated on the list of premium list multiple times. Along with the bar scenario, the idea of all passengers getting open bar ended up being pretty miserable (New Ship's all inclusive model). This led to all of the bars being impossible to get to especially the pool bars. It wasn't until the last day at sea that the crew started putting out more little cart bars to handle the load. We understand that the dining situation on NCL is different than the other cruise lines that we have experienced but the dinning experience we had, overall, was pretty bad. The servers we had in the Seven Seas dining room were all poor (Minus the guy we had the last night, Arjun). On 3 different occasions (1 dinner, 2 breakfasts) we waiting 10+ minutes to be approached by a waiter after being sat. Once being sat, it seemed that we were an annoyance for not having or entire order ready even before speaking to the server. We were told we could only have either the house red or white wine (despite having the beverage package) on 2 different nights. Food was never great in the main dining room. Either not hot or could tell had been under a warmer getting soggy for a while. We ate at Cagney's steakhouse one night. The porterhouse steak I had was actually not as good as the sirloin I had in the main dining room. Steak was ordered medium rare and came medium well/well done. It had already taken a long time to get our food so we didn't bother sending it back. We did, however, have a great experience at Teppanyaki. Food was great. Atmosphere was great and the service was the glimmer of good service we had onboard. Another disappointing experience was the pool and chairs on the pool deck. There was no where near enough chairs to support the amount of people that wanted chairs. People were going out and setting up towels on chairs before 7am and leaving them there all day and never showing up despite the literature saying that you cannot reserve chairs for longer than 30mins. When we asked the crew about this they said "there is nothing that we can do". There ended up being people laying on the ground and sitting against walls due to the lack of chairs. We ended up seeing multiple confrontations between passengers over chairs. The worst experience of the trip was the tendering situation to Harvest Caye. We were in group 7 to tender off the ship and were not about to get off the ship until 12:30p after being anchored since 7a. Once our tender group was called we still had to wait in the stair case on the way down to Deck 3 for 45 mins. Once we were on the island (1:30p) everything was so crazy expensive ($10 for a bottle of beer on the beach from an approved vendor). We were told that the last tender back was at 5:30p so we arrived back to the tender pier at 4:30p to make sure we had plenty of time. We were met with a line that weaved through the entire shopping village area. We ended up waiting a total of 55 minutes to get onto a tender back to the boat. This is absolutely insane and the tender situation definitely ruined our experience in Harvest Caye. Finally, our flights were booked through NCL and our flight down was fine arriving in MIA around 10a. Our flight back however was booked for 5pm out of FLL. With the last time to disembark being 9am, we were left to sit in the waiting area of the airport all day waiting for a flight. Once our flight was assigned, I reached out to NCL to see if we could get our flight moved up to a sooner time but were told that it wasn't possible even though Delta's website showing plenty of availability for the same price on earlier flights. The entire experience with NCL was super disappointing because we had such high hopes for cruising a new cruise line. What is the most disappointing is that the ship (Sun) was in amazing condition. We loved how clean and updated the ship and staterooms (Balcony) were as well. The layout of the ship was very nice as well as the lounges being inviting and fun atmospheres. The Great Outdoors Dining area is an awesome feature where we spent a lot of time. The service on board, however, dwarfed all of these nice amenities. It just seemed that no one in the crew had any idea what was going and that there was mass confusion at all times and in result led to us feeling that we were an afterthought or annoyance to the crew. Read Less
Sail Date: April 2019
This was my first cruise and it was my first trip with just my daughter. Everything about the cruise was amazing. The crew were very friendly and helpful. The cabin was wonderful, always clean and everything we needed. The food was ... Read More
This was my first cruise and it was my first trip with just my daughter. Everything about the cruise was amazing. The crew were very friendly and helpful. The cabin was wonderful, always clean and everything we needed. The food was delicious and great verity of foods and the restaurants were always very clean and the staff was very attentive. All of the entertainment was awesome. Everyone was so talented. The comedian was the best, we couldn’t stop laughing. The trivia games were very challenging, but fun. The activities staff was great and very friendly. The pools were wonderful and it was not too hard to find two spots to lay by the pool and relax. The ports were beautiful with so much to see and do. We did the scuba diving excursion And we loved it. The instructor was very informative and made sure we were ready to go and the coral reef was so incredible. The shops were also great on board and off at the ports. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because it was during our kids spring break. I wanted a real vacation from cooking, cleaning, grocery shopping. We got a great deal and it included our airfare from Detroit to Miami. Being a former Carnival Cruise Line ... Read More
We chose this cruise because it was during our kids spring break. I wanted a real vacation from cooking, cleaning, grocery shopping. We got a great deal and it included our airfare from Detroit to Miami. Being a former Carnival Cruise Line employee I was excited to see what NCL would be like. Embarkation: The NCL staff were friendly and very efficient at the Miami airport. We got on the transfer shuttle to the pier with no problems. Embarkation staff were great too. We got thru quickly and went to our cabin and dropped off bags. We had a aft balcony cabin on deck 10 which was perfect. The buffet is on deck 11 so it was super convenient and our kids (ages 10 and 11) felt comfortable going there by themselves too. It was our kids first time cruising. I have to admit I wasn't sure if they would like it, but they had a blast. Once they discovered the basketball court thats all they wanted to do. Its close to the pool on deck 11 so we could keep an eye on them. Dining: We ate breakfast and lunch at the buffet on deck 11 every day. And we ate in the dining room for dinner. I am very picky about food and I have to say I was impressed. I thought it was very good. Everything was fresh and flavorful. The only "bad" experience I had was having fish & chips in the sports bar- they were barely luke warm. Ports: We went to Belize (Harvest Caye) and Costa Maya (Mexico). Belize was ok. We went ashore and went to the pool for 1.5 hours. Another NCL ship was in port with us and it was very crowded. Our son had a bad sunburn so we decided to stay onboard the next day in Costa Maya. It was great to be onboard with very few guests. Entertainment: we did not see the shows Cabin: nicely updated, lots of space to store suitcases and drawers for clothing, etc. The only complaint I would say is that the pull out sofa that our kids slept on was hard as a rock. I can't imagine an adult sleeping on it. Overall it was an amazing cruise! We already put a deposit down on a future cruise- Yah!!! Read Less
Sail Date: April 2019
I picked this cruise rather last minute, which for me is unusual. I am usually the deal hunter who books in advance. In fact I still have a booking for Carnival Magic in December 2019 that was already booked when I found this cruise. This ... Read More
I picked this cruise rather last minute, which for me is unusual. I am usually the deal hunter who books in advance. In fact I still have a booking for Carnival Magic in December 2019 that was already booked when I found this cruise. This cruise fell into spring-break for my kids schools. We had originally planned to vacation at Destin on the outer bank, and my wife had submitted her vacation request as far back as last November. Unfortunately they did not approve her vacation until 2 weeks before spring break. We actually booked this cruise early march and had resigned ourselves that she would have to put in her 2-weeks notice if it came down to it, as that is required in order to get re-hired there. It was rediculous. Needless to say the condo's we were looking at had become unavailable by mid january. This was the only cruise that happened to have a schedule that did not require leaving school days early or arriving after classes had resumed. Given its last minute nature the pricing was not too egregious, but I am sure booking earlier might have yielded better results. This was the fifth cruise I had sailed on and subsequently the 5th distinct ship as well. In the order of sail date I have sailed on: Carnival Victory, Allure of the Seas, Brilliance of the Seas, Carnival Liberty, and now Norwegian Sun. We were excited by the free open bar and the free-at-sea upgrade to the ultimate beverage package. We usually get the drink package on all our cruises, as they not only get you premium wines and sprits, but also those special irish coffees and mochas, as well as bottled water. My first bar experience was the Atrium Cafe and Bar. Having the Ultimate Beverage Package (UBP) I looked over the menu to find a decent Cabernet. They only listed one wine that wasnt just a generic name 'cabernet'. It was a Simi Cabernet, which is a fairly decent $20 bottle at most retail stores. Some excuse from the bartender about not having come up from the stock room yet. This was his excuse also on Day 2 and Day 3. Ironically this was a similar excuse at other bars EXCEPT for the Observation lounge, who had Simi available on the first night at sea. The 'house' cabernet they kept trying to pass off ..... Livingston. This stuff is worse than franzia. Its normally sold in JUGS. I have no idea how they got these 750ml screw-top bottles. To upgrade someone to the UBP and then deny them any premium wine is just plain wrong. They listed 6 different premium tequila, gin, and vodka's. But if you were a wine drinker they just wanted to serve swill. DAy 2 my wife came to another realization regarding the bait-and-switch nature of the UBP. BTW when you get your free upgrade they still make you pay the gratuities (20%) of its essential value. This means that not only are you paying an increased daily gratuity on your cabin ($20.50/pp/day instead of $15) but you're essentially paying another $6/pp/day for those with the UBP. My wife goes down to the Cafe to get a specialty coffee. These are supposed to be included like every other cruise line as long as you dont go to the starbucks counter. Well they only have ONE cafe on the whole ship and even though its not starbucks, thats the only kind of coffee they serve. So another bait-and-switch lie. She found out when they charged her account $6.50. Later on day 2 I noticed everyone complaining that ALL the bars kept denying them bottled water even though the UBP includes that. They claimed they were out. Its an unlimited open bar cruise. To not have water is purely irresponsible considering the risk of dehydration and alcohol poisoning. It wasnt until I complained to management about the wine, coffee and water did it get rectified on day 3. Their plan was to deflect and excuse until it was too late and assume the guests would just go along with it. Day 3 had the whole ship angry. Harvest Cay clearly says no tenders on the information. We and everyone was told no tenders. So guess what? Info in the Freestyle schedule talked about tender tickets. My wife calls the customer service desk, gets fed a lie about low ocean levels. The NCL Sun weighs 78,000 GT, its the lightest ship in their fleet. The fact that the NCL Getaway weighs 147,000 GT and was tied up to the peer blew that story out of the water. Heavier ships sit DEEPER in the water. its called submerged displacement for a reason. So our 10am peer time turned into sitting around for an extra 2hrs before the first passenger got off the ship. They only had 3 tenders and they were taking too long to cycle. They needed 6 tenders so they could get people moving faster. The lines consisted of 15min periods where nothing moved. The last group made it to shore at 2pm for a all-aboard 5:30pm departure. UNACCEPTABLE. IF that was not enough the captain of the NCL Getaway did the most irresponsible, dangerous, maneuver you could imagine. I was on the tender at 4:30 returning to the ship when the Getaway starts backing out of port. We were next to the ship trying to get off when that IDIOT captain spun up his engines to rotate at flank speed (full speed) it sent such a turbulent wake our tender kept crashing into the ship repeatedly. My daughter (16) and son (9) had litterally just stepped off the tender when this happened. They were not 6 feet in front of me when we had to hold on and try not to capsize. My son (handicapped) standing there crying and terrified that he is watching his parents die right in front of him because this IRRESPONSIBLE captain could not wait till the tenders were clear of collision before tearing out of port at break-neck speed. It was bad enough he came along and screwed us out of the peer, but letting him leave first??? Should have made his butt stay at the peer until ALL tenders were completed. Had I been on that ship I would have charged up to the bridge and relieved him of duty myself (possibly more than just that) I have the martial acumen to back it up and endangering peoples lives unnecessarily is unacceptable. He should not have command and NCL policy should state that peered ships must remain in port as long as tendering operations are underway if within 1 nautical mile of the anchored ship. Read Less
2 Helpful Votes
Sail Date: April 2019
This was my first time cruising it wasn’t what I was expecting but I made the best of it I will say it’s all inclusive except if u want better food and more selections of space it caters to passengers spending more money. I don’t ... Read More
This was my first time cruising it wasn’t what I was expecting but I made the best of it I will say it’s all inclusive except if u want better food and more selections of space it caters to passengers spending more money. I don’t recommend this ship for kids wasn’t much for my little sister to do she is 11 so I recommend traveling adult only for this ship the excursions were terrible the fact the boat doesn’t dock at select ports the process of getting to destination was horrible and took half the day also if traveling don’t get the one going to Belize it’s faux and man manmade water was dirty and the shops were overly priced but Mexico was better it’s legit and boat actually docks there which was better the service was great food wasn’t the best except late night snack the musicals were the best I have seen omg must see performing arts at its best also formal night is just for photography sales there no party except white hot party this was best party ever spinnaker is the best lounge so stay on airplane mode and stay busy do not stay in cabin you will be disappointed Read Less
2 Helpful Votes
Sail Date: April 2019
This was mine and my husbands first cruise and our honeymoon. We were sold a drink package on a free-drink cruise. The food was horrible. We never had any wait-staff ask if we needed anything or how we were. Everything started with a 30-60 ... Read More
This was mine and my husbands first cruise and our honeymoon. We were sold a drink package on a free-drink cruise. The food was horrible. We never had any wait-staff ask if we needed anything or how we were. Everything started with a 30-60 minute wait in a line. We were only left 1 wash cloth a day in our room. We never made an evening show because dinner would take 2-3 hours. My husband and I are up and out of our room early (5:30-6am) and the upper decks were always a mess - everyday! Beer bottles, wine glasses, plastic glasses, just trash/mess everywhere. We should have had 100 minutes of wifi - never happened and never could catch the IT person on board. One of our excursions we were unable to make due to Norwegian messed something up with the tender boats. Second stop our excursion was cancelled. This cruise was our first and last! So sad that we had looked so forward to our honeymoon cruise! I am so thankful that we are able to have fun anywhere or this could have been much worse. Norwegian really let us down! Horrible everything. Read Less
1 Helpful Vote
Sail Date: April 2019
I booked this cruise primarily for my mom as she wanted to celebrate her 78th birthday on a short cruise. We sailed on April 1st on a 6 day cruise with stops at Harvest Caye Belize and Costa Maya Mexico. EMBARKATION - smooth and fast. ... Read More
I booked this cruise primarily for my mom as she wanted to celebrate her 78th birthday on a short cruise. We sailed on April 1st on a 6 day cruise with stops at Harvest Caye Belize and Costa Maya Mexico. EMBARKATION - smooth and fast. BALCONY ROOM - my parents and I stayed in room 8238 which is in a middle of the ship. It was roomy enough for us and there was plenty of storage space. The bathroom is tiny but the water pressure is good and we had an amazing room steward. I slept on the couch and after the 1st day requested a foam mattress, which was provided, as well as the robes. The room was cleaned twice a day and supplies replenished, even the tea bags. FACILITIES ON BOARD - There were plenty of bars and restaurants, as well as a game room, casino, theater, library, internet cafe, night clubs, lounges, spa, sports deck and a pool deck. There were about 2000 people on board but did not feel crowded at all. RESTAURANTS - we did not do a buffet as my parents do not get around well. We ate at their 2 main free restaurants (Seven Seas and Four Seasons) for breakfast, lunch and dinner. We did have lunch at Moderno once - they make great pizza to order FOR FREE during lunch, then it turns into a Brazilian steakhouse for dinner(NOT FREE.) We also ate at Cagney's - for some reason that night everything was too salty. We also had my mom's birthday at the Le Bistro - the food was great as was the service. The service was great at all the restaurants that we frequented. The food was decent, better than expected. ENTERTAINMENT - the shows were ok, my favorite was the WORLD TOUR - they had skits from different parts of the world. The comedian was decent, but the rest so so. The casino was ok for me did not lose too much. They had many venues where they had 2 or 3 people playing or singing different types of music, from Caribbean, Latin, jazz to classical. Very well done and everyone found something they liked to listen to. I spent a lot of time in their nightclub after dinner and a show trying to work off some calories, but still came back 5 pounds heavier. They also had a HOT WHITE PARTY on pool deck but it was too windy for me, but the music was great. HARVEST CAYE - they cruise line screwed up there - it was a tender port for us because there were 2 other ships there so we had to wait a long time. I got the tender tickets at 8:30 and got on the boat at 1:00 pm. Ruined the plans for me totally. I was able to get to the beach only and had a little walk about the port. It was very well made, and had everything for a price, drinks, food, entertainment and goodies. The beach and pool were great and had a lot of lounge chairs to accommodate the crowds. The water in both was great for me and I was able to find the shade too. COSTA MAYA - here we did not tender so were able to disembark at will. I was able to grab a taxi and head into town. There you can have a great meal, drinks, swim or a message by the Crazy Lobster for $20 an hour. Amazing day spent there. The water at the beach was crystal clear and warm for this time of the year (early April.) Taxi costs $8.00 one way not per person - so if more people go, the cheaper it gets. DISEMBARKATION - we had breakfast, grabbed our luggage and were off the ship and through customs in an hour. OVERALL IMPRESSION - you get what you pay for and a little more with NCL. No its not the newest ship, nor the most modern, nor is the spa on par with NCL Getaway (not even close) but the personnel are great, the entertainment good, the food is better than expected and fun was had by all. Try them and enjoy. Read Less
2 Helpful Votes
Sail Date: April 2019
We choose this cruise for it 5 night itinerary because it went to Belize and we were very excited to get out on their famous reef. DISEMBARKATION WAS AN ABSOLUTE DISASTER! Another ship was at the pier, the Norwegian Escape, so our ship ... Read More
We choose this cruise for it 5 night itinerary because it went to Belize and we were very excited to get out on their famous reef. DISEMBARKATION WAS AN ABSOLUTE DISASTER! Another ship was at the pier, the Norwegian Escape, so our ship had to tender ashore. Apparently this had never been done because it took over 3 hours in lines for us to get off the ship. We have cruised at least a dozen times and never experienced anything like this. There was zero communication from the ships officers and NONE OF THEM WOULD EXPLAIN. To top it off, when we finally got ashore, it was too late to go into town and get out on the reef. We had read reviews that the cruise lines snorkeling excursion was more for beginners and we are experienced snorkelers and were planning on a more exciting day trip. We resigned ourself to a nice day at the beach, but it wasn't a nice beach. It was an OVERCROWDED, man-made ugly beach with coarse sand and murky water...... As for the two sea days, there are not sufficient chairs onboard for the passengers, so a day of relaxing in the sun was virtually impossible unless you went down at 8 am and didn't leave your chair unattended. I literally saw 2 men almost come to blows over a chaise lounge by the pool. There was plenty of room on the upper deck for more chairs so why not put more up there so everyone could relax????? The food in the buffet was below average, the food in the restaurants and main dining room however was very good. As far as the open bar, the drinks were mostly good but waiters by the pool were few and inattentive. Entertainment was also lacking. The cruise director was no one to be found. Not fun at all. The only enjoyuable entertainment was the comedian. We enjoyed our snorkel excursion-beach day in Costa Maya. It was the highlight of the trip. Overall, I would think seriously before going on this ship. Choose another. Read Less
Sail Date: March 2019
We chose this cruise to see some of South America and cruise through the Panama Canal. We have traveled on the Norwegian Sun previously and had a good experience. The ship was upgraded last year and looks good. The staterooms are now ... Read More
We chose this cruise to see some of South America and cruise through the Panama Canal. We have traveled on the Norwegian Sun previously and had a good experience. The ship was upgraded last year and looks good. The staterooms are now elegant and other areas of the ship nice. This was a repositioning cruise, so there were seven sea days, which was a bit much for us, as we don't participate in bingo, karaoke, art auctions, knitting, etc, although I would have to say the ship did do a good job in offering all kinds of daily activities catered to the mostly older passengers. We are 60, but the average age is a bit older. The ship never felt crowded, except on sea days around the pool. Embarkation was easy, as we arrived late, so no crowds. Disembarkation in Miami was slow and bottlenecked through customs. Probably not NCL's fault. Service on the ship was generally good. Cabin, bar, restaurant, drills, excursions, port disembarkation, shows, lectures, etc. were all well organized. Only complaint was disembarkation for ship shore excursions, which was a joke. We were an hour late for every excursion due to a very poorly designed system. We did a combination of ship and third party shore excursions, all were pretty good. Some ports had limited attractions and things to do. For some reason the ship organized about a half dozen separate excursions under different names that ended up at the same place (rain forest, tram and zipline) and doing about the same activities. Ship excursions are a bit pricey compared to what is available from Viator and other companies, which get you off the ship quicker. NCL needs to fix this. Meals in the main dining room was surprisingly good. Cagney's and French Bistro meals were mediocre. Teppenyaki and Sushi restaurants were very, very good. Good drinks at Los Lobos. We had a complimentary NCL drink package, which we overused. Buffet inside was predictable, small, and generally crowded. The deserts on board were excellent just about everywhere. Drinks were easy to get and bartenders were some of the best on any cruise ship I have been on. The Great Outdoors buffet was better and convenient to the back seating are, where we spent a lot of time. South American ports are a bit rougher than other parts of the world. A lot of poverty and trash around. Still, many great sites. We did enjoy the extended time in Santiago. The couple we traveled with went to Machu Picchu and loved it. We enjoyed the Panama Canal experience and many of the Inca and other historical sites. Lima and Cartagena are overrun with Venezuelan refugees, which is sad but pretty much ruined most of the excursion. The ziplining experience in Costa Rica was a lot of fun. I would use NCL again and would cruise the Sun again for the right itinerary. Read Less
Sail Date: March 2019
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL ... Read More
I booked the Sun cruise just two weeks before flying to Santiago, Chile to start this unique, fabulous memory 16 day cruise. I was also leaving the next day to fly to LAS from FL for a couple of days and then on to LAX to go on the NCL Star for a 8 day Mexican Riviera cruise, so I only had 5 days at home between these two fabulous cruises. Both of these cruises were enhanced with perfect weather, especially with all the time I was out on the top deck taking in (and capturing photos) the crossing of the Panama Canal. Our ports in Peru were eye openers to me with the poor living conditions. I had opportunities to go inside their churches - they were simple but also beautiful. As in almost all my cruises with NCL, I met wonderful, interesting and friendly people - both as other passengers and employees. As a solo, senior, female that is very important to me. The Star was even more enjoyable (SO many great eating areas with the Garden Cafe) than when I was on her back in September of 2016 for a 14 day repositioning from Copenhagen to Denmark doing Norway, Faroe and Shetland Islands, Iceland, Scotland and Dublin (my favorite). I DO enjoy NCL cruising! Read Less
1 Helpful Vote
Sail Date: March 2019
1.Excursions were poor: a. One poor English-speaking guide without a microphone for 40 people If your in the back of the bus you hear nothing. b. Excursions were not as advertised. I paid over $260 to go to an island to get ... Read More
1.Excursions were poor: a. One poor English-speaking guide without a microphone for 40 people If your in the back of the bus you hear nothing. b. Excursions were not as advertised. I paid over $260 to go to an island to get pictures of South American birds but we never got on the island we were to go to and I feel very cheated. c. The setup for boarding excursions is poorly organized.They tell you to meet in the ship's auditorium at a certain time and then have wait for almost a hour before your tour is called for disembarking. I was the first to show up but was often the last to get out of the room for lack of tour directors organization skills. 2.Overall,the entertainment was good. The best entertainment on the ship was the three classical string players yet they were never given a space to handle the crowds who wanted to hear them. Furthermore, they were put next a bar with loud speaking and sometimes intoxicated people which totally destroyed the listening experience even if you could find a seat. 3. The food was mediocre at best! The head chef should be fired. He provided the the worst entree choices I have ever had on a cruse ( I have been on 15). The onion soup was little more than hot water ( I found no onions nor cheese). Thank goodness, the bred and desert chefs were excellent. 4. You need to have a setup for (equipment, lines and nets) for pickle ball. It is the fastest growing sport for seniors. 5.The cabin and dinning room service was excellent! 6. Bridge instruction and play was enjoyable, however, we were assigned to a play in an area with only small tables. Read Less
1 Helpful Vote
Sail Date: March 2019
My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa ... Read More
My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa Rica and one in Columbia. There were shore excursions available in all the ports, but we prefer to walk around and go geocaching. Often there were locals selling wonderful crafted items from little tents right on the pier. They want cash in US dollars, but most items only cost a few dollars. Take along a bunch of ones and fives. The guest services desk will also break a twenty for you. There is and ATM at the casino if you need more cash. The ship provided a free shuttle to get us out of the port area, but in Peru ports they dropped us off in an unsafe location. We could either pay a taxi to take us to a safe location for walking or biking or get back on the shuttle and go to the ship. There were police to make sure we did not wander off on our own. At the second Peru port we did paid extra to take a bus to Trujillo. We could not use our shore excursion credits for this shuttle, however! It was the same thing in Columbia. We were disappointed that we paid to be able to see the ports and Norwegian wouldn't deliver us to a safe place onshore. One of our shore excursions was overbooked and they ran out of food by the time they got to our table. We were offered 50% off that tour. In Costa Rica, there was a very steep ramp and several stairs to get back on the ship. That was a problem as three of our party of seven were physically challenged. The staff will come help you, but you need to ask. They don't volunteer. The food was great, as usual. We used both main dining rooms and the buffet. The waiters were mostly attentive. We found you can request a particular waiter (ask for Mac) and he will remember your preferences. There did not seem to be a lot of folks who wanted to share tables although that was available if you ask when you arrive at the dining room. We liked the anytime dining as we are early eaters. Our cabin was a handicap cabin for my mother. It was a little crowded for three people. Our steward, Juevan, was excellent! Even though Norwegian is discontinuing the towel animals, he made a new one for us every night. He also brought ice to the room when requested. Having had a more pleasant experience on Princess, I suspect we'll be sailing with them in the future. We've been to Alaska and the Caribbean with Princess. They were more attentive during the pre-cruise phase and the shore excursions were better planned. The ports were safer and the ramps to and from the ship was handicap accessible. Read Less
1 Helpful Vote
Sail Date: March 2019
This was a 18 night South America Cruise from Santiago Chile to Miami, FL. We choose this cruise based on the itinerary. The ship is old...built in 2001 and refurbished in 2018. Our Cabin was a Vista View Junior Suite on Deck #10 ... Read More
This was a 18 night South America Cruise from Santiago Chile to Miami, FL. We choose this cruise based on the itinerary. The ship is old...built in 2001 and refurbished in 2018. Our Cabin was a Vista View Junior Suite on Deck #10 (0067)...on the very back of the ship. The size of the balcony was average. This balcony provided an excellent view for the Panama Canal crowding. The Junior Suite was average size...had a walk-in closet and a bath tub/shower. I was not impressed with the service from the room steward. The main dining room service and food is awful....we ate in specially restaurants 14 of the nights. The production shows in the theatre are excellent...other shows are average. The bar staff is excellent and they cocktails are also excellent. Of the specialty restaurants...we prefer Cagney's Steakhouse and LaBistro French Restaurant. There is no lobster served on this ship.....not even in the specialty restaurants (this is unacceptable). The only restaurant that serves shrimp cocktail is Cagney's Steakhouse....and they charge an extra $4.99 + specialty restaurant fee (this is unacceptable). Most of the shore excursions that we booked on the ship were good. Boarding the tours were not handled efficiently. The cruise director is a former "Miss Colombia"....we rarely saw her. We rarely saw the Captain. None of the fish at any of the restaurants are eatable....sent the fish back every time....never came back any better (this is unacceptable). The breakfast in the main dining room was good. Overall service was average. They never tell you when they are having a dress-up (elegant) night. We did like the entertainment in the Windjammer Bar (Keiffer Wiley). Disembarkation process was average. Read Less
Sail Date: March 2019
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore ... Read More
Staff was marvelous. They were very attentive. We had the drink package. The drinks were excellent especially the martinis at the Champagne bar. The ship was very clean. Food was good in dining room. Buffet was decent. Shore excursions were not impressive and they were always late. They would tell you to meet in the theater at 8:45 but you wouldn't get called for your excursion until 9:45. Felt like a lot of time was wasted waiting for the shore excursions. We tried to go to the beach in Ecuador but it took 1.5 hours to get there. We were supposed to have 3 hours at the beach but ended up only getting 1.5 hours. Enjoyed the activities that were provided daily. Went to 3 specialty restaurants. The food was overcooked in the Moderno which is not the usual case for that restaurant. We were a bit disappointed. Shows were pretty good. Loved the quietness in our cabin. It was nice not hearing your neighbor open and close their drawers and flush their toilet. Read Less
1 Helpful Vote
Sail Date: March 2019
I chose this cruise to explore western South America and specifically to go to Macchu Pichu. Also to travel the Panama Canal one more time. It did not disappoint. As usual, NCL tours are well planned and the guides are very professional. ... Read More
I chose this cruise to explore western South America and specifically to go to Macchu Pichu. Also to travel the Panama Canal one more time. It did not disappoint. As usual, NCL tours are well planned and the guides are very professional. Embarkation at San Antonio was probably the easiest of any port I've done so far. Some sparse facilities in a warehouse, but they moved us through quick and it was easy to follow where to go. Some folks thought the Macchu Pichu trip was overpriced at about $2000 each and you missed two days off the boat. These were people that did not take the excursion. But for this excursion they chartered a 737 to fly the 97 of us from Aricca, Chile to Cusco, Peru, and had us split into groups of 9 or 10 or so, each with a guide. The guides were equipped with oxygen and first aid due to the high altitude in Cusco. I saw them use their first aid skills in person when one woman fainted during lunch. They rushed into action and appeared to know exactly what to do and were very professional at helping her until an ambulance arrived. I saw her later on so I know she recovered fine. The hotel for 2 nights in Cusco was absolutely first class and at least 4 star quality. Really nice. Fantastic breakfast buffet and dinner included. Better than the ship even. The train ride down to MP was great with a wonderful meal and great views and some commentary. MP tour was very detailed and the guide knew his history and helped the less agile folks with the stairs and walking around. We spent around 4 hours there, and it was enough for me. If you want a detailed study of the place and want to spend a few days there, then this is not for you. But after 4 hours I was ready to go back and thought I had seen enough to satisfy my curiosity. The ride back was just as good. The same train and hotel and the next day, another 737 to go to Lima. I understand where the $2K went, and in my opinion, it was worth it. A surprise tour was to see the adobe city of Chan Chan in northern Peru. Really interesting place and it is pre-Inca and still in pretty good shape. Turned out to be more interesting than I expected. Overall the ship's renovation recently really updated it to today's styles and standards. The New Mexican restaurant, los Lobos had a fairly limited menu, but everything was tasty and fairly authentic (Full disclosure I'm married to a Mexican, so we had to hold not tp a high standard and it didn't disappoint.). The buffet was typical NCL and acceptable, but crowded and not a s good as the specialty restaurants. Overall, another typical high quality NCL cruise and the renovated SUN was a pleasure to sail on and the crew all seemed happy to be there too.. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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