1 Helpful Vote
Sail Date: May 2019
This is my third cruise ever and first with NCL. Had high hopes and expectations after only cruising with Carnival in the past. This cruise went to Key West, FL and Havana, Cuba. IMPORTANT to know…This is touted as one day in Key West ... Read More
This is my third cruise ever and first with NCL. Had high hopes and expectations after only cruising with Carnival in the past. This cruise went to Key West, FL and Havana, Cuba. IMPORTANT to know…This is touted as one day in Key West and two days in Havana, IT IS NOT. Having left port at 4 pm on Sunday, it arrived at Key West at 1pm on Monday and we were to be back on the boat by 6pm to set sail at 7. Arriving in Havana at 7 am we were to be back on the ship by 5 am the next day for a 7 am departure toward home. Plan accordingly. We thought we had two full days in Havana and were disappointed. Orlando to Port Canaveral: Shuttles are good, UBER is the way to go. If you have 4 people and luggage get an XL Uber. Stay at the Radison Resort at Port Canaveral if you are arriving a day early. Not in walking distance of too many food choices, but Uber is everywhere down there and cheap to eating destinations. Embarkation was super easy. We requested a 12:30 to 1:00 time and arrived about an hour early. The lines were already down so low that check in process took about 30 minutes and we were on board by 12:10. EVERYONE on board is with their luggage and trying to eat buffet at the only open restaurant. It is a madhouse, but only so bad due to the size of the ship. The Good: Updated in 2018 the rooms and décor throughout seemed really nice. The crew was attentive and super friendly. It is only 800 feet long so getting from one end to the other is pretty quick. Once you learn the decks, getting around is not so hard. All the action is on 5-7 and 11 and 12. Our rooms (on the 10th deck, port side balcony) were really comfortable. They were cleaned once a day and our bed was made up mid-morning and turned down in the evening. Shower had a lot of pressure and temperature easily adjusted. CAREFUL! Because you can easily go too far towards HOT and it is scalding. They have warning signs, but if you have children, don’t let them mess with the shower knob. The drinks were all inclusive and well made. The “painkiller” of British V.I. fame was particularly tasty and followed the original recipe with Pusser’s British Rum. We had paid for the premium package which allowed us the top shelf liquor. This was an over-site, however, because somewhere we missed that this was an all-inclusive cruise from the get-go. We really didn’t need it, but since we had it, we drank high quality stuff to get our money out of it. As an example Woodford Kentucky Bourbon (from the Derby) is a top-shelf bourbon. Bulleit Bourbon and the Pusser's Rum were not. The various bars and hangouts were comfortable, particularly the Windjammer which is a really cozy hangout. I found the bartenders here to be the best and when in International Waters, Cuban cigars can be bought here to smoke up on the smoking deck. The rear observation deck and bar was really nice too. Waiting to get off at the ports is the thing to do. We waited an hour or more before we even bothered to try and get off the ship and the result was minimal lines and quick processing. We cruised the second week of May and there were very few kids/children on the boat which was nice. The pleasant surprise was the Butterfly Conservatory at Key West. Really worth the stop and super cheap to attend. The Bad: The communication system is horrible on this boat. There are no speakers in the cabins and where there are speakers they are very hard to understand except in a few locations. Don’t be lazy. If you want to be informed read the daily guides and watch the TV channels that provide cruise information. The food was mehhhhh!!!! The cafeterias are small and provided little more than your really good Holiday Inn complimentary breakfast. Much of the fruit was artificially ripened and tasteless. The made to order omelet bar is your best bet, but it’s still just Holiday Inn free breakfast. Breakfast in the dining room was the same as at the buffet you just didn’t have to go get it yourself and the coffee was better; very disappointed. We only tried two of the several available restaurants where you pay extra. The Churrascaria service was slow and the meats overcooked. The salad bar there was delicious and had a very good smoked salmon on it. The Mexican restaurant was poorly attempted. Mexican food on a boat when you are from Texas is a bad idea although the table side guacamole was very well done and tasty. I have to say that the food experience on Carnival Conquest 10 years ago was 10 times better than this NCL ship in 2019. For a cruise that is going to Cuba and sells Cuban cigars on board, the smoking deck on this ship is in a poor location with some absurd rules. Outdoors, with room for 40, the smoking deck sits on a part of the upper deck of the ship where the winds whip around frantically from just the ship being in motion. Couple it with any kind of natural wind and one can even light their cigar. What appears to be the bar that serves the smoking deck cannot be smoked at and the bartenders shoo you away if you approach with anything lit. One would think, especially with this cruise, that there would be an indoor smoking lounge so you could actually enjoy your cigars. The cruise itinerary could be better. A full day at sea going and coming back, with two full days in Havana would be AMAZING! Key West is not worth the stop for the length of time you are there in my opinion and with no disrespect to Key Westerners. I’m sure it is much better when you drive down from Miami. Conclusion. The food was 3 stars at best and the itinerary should be massaged to get the most out of Cuba. The comfort of the ship, ease of getting around and staff were above average and having very few kids on the cruise was a nice extra that we weren’t necessarily expecting. I took this cruise to have two days in Cuba and got 22 hours of which 9 of it was after dark. There is only so much one can do in Cuba after dark and most of it can be done on the ship. I would honestly say that if you are taking this cruise to go to Cuba you might consider flying there. If you are going for the food, pick a different ship. If you like fewer people on your cruise this is a really nice ship. (1800 passengers, 900 crew) Updated in 2018 does not mean brand new, so there are some things that newer ships have that this one doesn’t. If you like to gamble, the casino is small, but whenever it was open there were available seats for card games and slot machines. Double check if your cruise is all-inclusive on drinks and if so, DO NOT purchase the premium package. The premium dinner package is probably not worth it either unless you eat at Cagney’s every dinner meal. Wait at ports before disembarking and you will have a faster and more stress free transition onto land. Read Less
Sail Date: May 2019
My wife chose this cruise as she wanted to visit Havana, Cuba. We arrived the morning of departure but didn't check in at the boat until 1pm. Lines were just getting busy. They moved quickly and we were on board after about 15-20 ... Read More
My wife chose this cruise as she wanted to visit Havana, Cuba. We arrived the morning of departure but didn't check in at the boat until 1pm. Lines were just getting busy. They moved quickly and we were on board after about 15-20 minutes inside the terminal getting our room keys/info. Make sure to have all your paperwork/reservation info and your passports ready to go when you get in line. Once on board our rooms weren't ready. The crew onboard had set up an area within the Bliss Lounge that you could check your luggage at so you wouldn't have to drag it around with you. The crew member gave us a "receipt" for our luggage and my wife and I then walked around the ship. It was raining lightly at the time so the pool deck was closed. We found one of the restaurants and had a nice lunch. While eating lunch an announcement was made that our rooms were ready. After lunch we claimed our luggage from Bliss lounge and found our room. We were on Deck #6 towards the front of the boat. Our hallway only had 7-8 rooms on that side of it so the noise level was very low and foot traffic - none. It was a great spot. Like most ships our room was small but had enough space/storage to handle a large suitcase and a carry on case. My wife also had a large carryon purse/bag that didn't take up much space. Room was very clean and bright with our large window. No balcony. Bathroom is the only downside to these rooms. Very small, but then again you are on a ship. We ate most of our dinners in one of the main dining rooms. We didn't do too much for lunch. Breakfast we did the buffets. The food at both the buffets and the dining rooms were great. The menus in the dining rooms had a nice variety and actually had flavor. If you are a foodie and enjoy nice dinners/lunches, you won't be disappointed. Our cruise did include the free beverage package. There are a few drinks on their menu that you will see a charge for. They usually included a special cup or some other type of special offer with the drink. If you just want a beer, wine, whiskey, mixed drink, or soda, then it was included. You would think that people would take advantage of the package and just cut loose a little too much. To my surprise it wasn't that bad. You had a few that took it a little too far, but for the most part people stayed within their limits and just enjoyed their trip. Our first port of call was Key West. For some reason our ship didn't dock until 1pm. We then had to be back on the boat by 6pm. Our excursion was to start at 1:30pm, but by the time we got off the boat and to our excursion starting point, it was around 2pm. Our excursion lasted approximately 3 hours. My wife and I had basically 1 hour to shop around Key West. We would have liked more time to experience the area. Our excursion was fun though. We did the Key Lime Bike tour. Got a little hot as the weather was in the upper 80's. Our tour guide, James, was fun and full of Key West history/knowledge. The Key Lime pie at the end of the ride was great. The one thing with the Sun is there isn't a lot of night activities scheduled other than the main show. My wife and I aren't big into dancing, and we don't gamble too much. The nightly schedule would include a few couples "game show" type shows. We did watch one called the "perfect couple". Three couples would have to perform certain tasks with their spouse/significant other. It was funny and a good time. The ship also had a comedian on board that week and we caught his "clean" show and the "adult" show. Both were funny and had us in tears at one point. The next morning we were in Havana. The ship sits in the City's harbor and when you exit the pier terminal you step right out into a very busy street of Havana. There are classic cars and horse drawn carriages just waiting to give tourists rides. Some other cruisers on our boat noted that they rented one of the classis cars for a tour of the city for around $40-$50 US dollars. They said the tour lasted about an hour. Havana is not the cleanest place in the world but the atmosphere and the people were great. Old Havana was fun to walk around in. The tight cobble-stoned streets with the tropical colors of the buildings were great. We did an excursion with a company outside of the cruise and had lunch at a local restaurant along with visits to local landmarks. It was a great time. Our itinerary included an overnight stay in Havana. I think it was so the people who wanted to shell out $250 per person for the Tropicana show excursion could do so. My wife and I didn't do that one. We stayed on the ship and enjoyed a nice dinner at Cagney's Steakhouse. Again the food was great. My steak was a little over cooked, but it wasn't terrible. The cut of meat was great and they included the house steak sauce which was very good. We had a nice desert to top off the meal. Because we were celebrating a special occasion, our waitress brought out a second desert for us. The next day we were heading back to Florida. Thursday was basically a day at sea. We didn't do much other than sit by the pool and watch some of the poolside games the activity staff had going on. Would have liked to have the morning hours to explore Havana a little more. My wife and I took advantage of the early disembarkation of the ship. We had an early flight out of Orlando. The ship docked at 7am. For the early disembarkation you have to be off the ship by 8:30am. You also have to carry your own luggage off. This was not a problem given our one large suitcase and carry on bag. The exit off the ship was easy with all walking ramps down into the terminal. No stairs or other issues that would have to worry about. Overall a great trip. Would go back to Havana and Key West again. Would prefer a little more time at each stop. The ship was great and the staff was amazing. Highly recommend the Norwegian Sun. Read Less
1 Helpful Vote
Sail Date: May 2019
Apparently, being from the Northeast, I was unaware of a delightful thing known as a “swarm of love bugs”. They were positively everywhere. Inside, outside, in staterooms and dining rooms. Some even survived for several days. ... Read More
Apparently, being from the Northeast, I was unaware of a delightful thing known as a “swarm of love bugs”. They were positively everywhere. Inside, outside, in staterooms and dining rooms. Some even survived for several days. Needless to say, the first day was shockingly bad. I am not sure what could have been done differently, but this was outrageously bad. Key West is a lovely place. Many things to do and see. This ship has a bizarre policy requiring tender tickets for a walk off port?!? Luckily we had an excursion and did not have to deal with that. This port stop was far too short. Havana is the opposite of Key West. It was Dirty, smelly, and had wild dogs inside the port! Water in the harbor is very dark due to pollution. Cobblestone courtyard across the street had brown, fetid liquid in between each stone. We took a tour in an antique auto, the driver could not speak English, but he was polite. The ship was in port overnight, it was such a waste. Food in the buffet was “different”, the themes (Asian, Latin) were attempted but they did not succeed. The basics offered late night in the great outdoors were excellent. Sports bar did not show playoff games- very odd things were on instead. Comedian (Jeff Nease) was the highlight of the trip, both shows were extraordinary. Win a cruise bingo was in the Bliss lounge, (far too small) and at the same time as the Latitudes party. Room steward was excellent, he made towel animals every night! He worked very hard to clean up after the bug situation. The ship had a Cuba shop that allowed for purchase of souvenirs. Disembarkation was swift and efficient. Read Less
Sail Date: May 2019
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did ... Read More
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did have it ready by Day 2.. Had "handicap accessible" room which was fine-our room attendant was wonderful. Chose the 3 night specialty dining pkg. as one of our choices (also did shipboard credit).All 3 specialty restaurants were good-Le Bistro, Moderno Churrascaria and La Cucina( veal dish was very salty)-all had excellent wait service and food was very good.However, unless you know where they are and how to get to them it can be a challenge. Ate in Main dining room last night-was supposed to eat with our group but the the reservation time was changed by the staff and the person in charge of our group wasn't told, so we ate by ourselves. Food was good-nothing to rave about. Asked for a Coke and got a cappuccino instead. Did eat in the Garden Cafe and Great Outdoors Cafe for lunch a couple of times-food was okay-again nothing to rave about but wait staff were very good. Only one entertainment show nightly in the main theater, except last night had an extra "adult" show. Key West port-we had to be transported by trolley b/c ship pulled into military port and brought back the same way, but there were enough trolleys/trams running every 10-15 min back to ship. Ship was pretty quiet-not many kids on board. Cuba portion was good-ship pulled into main terminal-easy access into town. Did not like the fact that you have to pay for bottled water esp. if you need it for medical reasons-found out after 2 days I could get ice water delivered to room if requested but can't bring back any water/drinks from outside ship back on board-you can bring back empty bottles/travel containers. Also was told I had to pay for regular coffee in restaurant but not up in buffet/cafe (which I found out later on was incorrect-only specialty coffees are a fee). Drinks were okay-part of our pkg. but watered down. No real duty-free shopping to speak of-small place on deck 7 next to smoky casino-1 store divided into sections, and jewelry place across from it. Was a small place selling Cuba-theme items on Atrium level open after we got to Cuba and did have a few table on Atrium selling cheaper jewelry. Ship layout is poor-restaurants all on one side and had to go up/down 1 level to get to Main dining room from Level 5. Had to go through main buffet place to get to Garden Cafe. Too much Cuban/Spanish music-would have liked them to have a variety but the same type every day by the pool was a bit much. Did not partake in the shipboard activities-none really were very appealing or caught our interest. Some of the staff should be able to understand English and seem to not understand at times when I asked basic questions-if they were not sure then they should be told to ask another staff member to help (the coffee issue). I don't think I will travel on this ship again and not sure if I would travel again on Norwegian- wrote to customer service after trip and still haven't heard back from them (it is now July). Read Less
2 Helpful Votes
Sail Date: May 2019
No Lobster at all. Was told they do not serve it any longer Martini at dinner only on the 8th floor. Why would I not be able to get a drink at dinner? Insane No Make up mirror available No shrimp cocktail anywhere. Was told they ... Read More
No Lobster at all. Was told they do not serve it any longer Martini at dinner only on the 8th floor. Why would I not be able to get a drink at dinner? Insane No Make up mirror available No shrimp cocktail anywhere. Was told they will not serve it any longer. Unacceptable Wait staff just plain not accommodating to my wants and needs in main dining room. Room floors were worn and soiled Premium drinks now popped up to Super premium Entire cruise was an over priced Onion soup was half a cup with the cheese just dabbed on top. Was told I’d have to eat at the La Bistro to get real baked onion soup Still no martinis available in main dining room Ordered steak median rare. Came well done. Order no spices no garlic no peppercorn. Not only was there peppercorn on the steak it was also on tomato and sweet potatoes. Fish was was dry but everything around it was very oily. 3 1/2 Ordered a shrimp and arugula salad for lunch. Lots of arugula and three super small one inch shrimps. Are they kidding me French Restaurant was fantastic. Top food and even better service. So far for brunch in main dining room I’m waiting 33 minutes for my cappuccino coffee. Are they trying their best to keep me off Norwegian. French specialty restaurant was great. Great wait staff. Great food. Should have eaten there every night. Bottom line was way too expensive for a third rate ship. Norwegian should be ashamed of them selves. Seriously ! Was planning another cruise to Hawaii. Will never again sail Norwegian. They cut my internet off at 10 pm the night before departure even though I paid for it until Friday morning. Sucks. Had to go to the front desk to print my boarding passes. Toilet seat in room was disgusting. Urine stains embedded. Ask cabin Stewart to change it which they did. Just wondering how many other folks sat on it and never said anything. Spirit Air was good. On time both ways. Will try my best to stay away from them also. Coulda flown AA first class by the time I paid for the upgrades. Nothing to do with the cruise itself. Just an extra $1,000 or so dollars to get to the port plus overnight accommodations and transfers. Read Less
2 Helpful Votes
Sail Date: May 2019
Chose this cruise to getaway for a quick birthday trip. Purchased a balcony room which came with 2 of their “extra” offers. Selected unlimited beverage package and $50 onshore excursion credit. The following day, after reviewing the ... Read More
Chose this cruise to getaway for a quick birthday trip. Purchased a balcony room which came with 2 of their “extra” offers. Selected unlimited beverage package and $50 onshore excursion credit. The following day, after reviewing the excursion options, we called customer service and they happily switched us from the $50 excursion credit to the 100 minute WiFi package. Upon arrival at the terminal, the associate checked us in and was sending us on our way. We stopped her to ask what we needed to do to utilize our unlimited beverage package. She pointed to our room keys and advised we would just show those when ordering beverages. Fast forward to later that day and we are ordering drinks at the bar and the bar-tender isn’t asking us for our cards. We brushed it off thinking that maybe they give everyone free drinks on the first night or something to that effect. By the next day we notice that they are still not asking for our cards and as we watch other guests go to the bar, they aren’t being asked either. This was the day that we spent at Great Stirrup Cay so we went on about our business and had a nice time. The following day, we finally decide to go to Guest Services and ask them why we aren’t being asked for our cards. We are told that this cruise is all-inclusive. Obviously, we are frustrated because we used one of our two freebies to have unlimited drinks. We were also aggravated that the customer service associate we originally spoke to when we change our freebie from the excursion credit to the WiFi and the associate that checked us in at the port never mentioned that the cruise was all-inclusive and we would get almost all available drinks on board. Come to find out, our freebie just gets us access to bottled water, Red Bull, coffee, drinks in excess of $15... none of which we needed. We kindly asked the guest services associate if they could give us a $25 credit towards 1 photo or allow us to go to a specialty dining that night (that was one of the other freebie options). We were told no, that they had no ability to make any changes like that on the ship. We would need to wait and speak with customer service once we returned back to Port Canaveral. We expressed concern that if we waited until we were off of the ship, what would they really be able to do to help us. They assured us that they would submit a case under our file with their recommendation as to how the issue might be resolved. Fast forward to the next day as we disembark and we call the customer service number and surprise surprise there is no case or any details documenting the conversations we had with the guest services associates. After approximately 1 hour on the phone and demanding to speak with someone (they wanted us to email them) they transferred us to the sole associate who could assist with these issues (cruise coordinator) (not sure what that means) and we had to leave a voicemail. 6 hours later we receive a return call from this associate who offered to reimburse us for the $32 in service fees/gratuity that we paid for this package. We thanked her for that but asked that something be credited to reimburse us for the 2nd free amenity that we were supposed to get but didn’t. She said that there was absolutely nothing they could do. After arguing for close to 15 minutes, she said that we could submit a case on the website but that it takes up to 15 business days and it would ultimately come back to her, she would add a few details and forward to her supervisor who would automatically decline to do anything for us. She refused to allow us to speak with her supervisor. We didn’t ask for much. We said that if they would even credit the $25 picture that we purchased, that would suffice. They said no. What makes that more frustrating is that when you go to the photo gallery to view and purchase photos, they print every single one out as an 8x10. We only purchased 1, meaning they will be disposing of over 50 photos of us. But they are not willing to just refund one $25 photo as though they handed us one picture for free?! Doesn’t make sense. Rewinding to the evening that we addressed these concerns with the guest services desk, we had paperwork in hand to participate in Norwegian’s “CruiseNext” program which allows you to place a deposit on a future cruise and earn an onboard credit. We explained that if they couldn’t do something to show they cared about our issue, we wouldn’t cruise with Norwegian ever again. They along with the associate at the call center both essentially said “Oh well”. If you are looking for a company with terrible customer service and no desire to make things right, Norwegian is the brand for you. The food selection was very repetitive each night and underwhelming. There were minimal activities to do on this cruise. They had various talks about how to shop in the Bahamas but couldn’t think of more creative activities for their guests. We were willing to overlook both of those flaws as we knew going in that we were selecting a shorter and not as luxurious ship as some of the other ships that Norwegian offers. Outside of this, our particular stateroom was good, our steward was very nice, but we did not receive the full incentive value for what we paid. Customer service is huge in our book. If you treat us like a valued customer, we will return. If something goes wrong, as long as the company makes an effort to fix it, we are fine. A company that refuses to fix something by giving us $25 value for something that we could have had a $100 value and is willing to lose potentially thousands of dollars from one family alone, clearly shows they have no care in the world about their customers. We will tell our loved ones to choose another cruise line to make their special memories, we will not sail with Norwegian again. Read Less
Sail Date: May 2019
My daughter brought her sister and myself to celebrate my 70th birthday and Mother’s Day on this wonderful cruise. We were treated like royalty and had a simply fantastic time! Our suite was spacious and our butler attentive. We tried ... Read More
My daughter brought her sister and myself to celebrate my 70th birthday and Mother’s Day on this wonderful cruise. We were treated like royalty and had a simply fantastic time! Our suite was spacious and our butler attentive. We tried every restaurant on the ship and sampled so many treats. The wait staff in any of the eateries was prompt and elegant. The trip to the Great Stirrup Cay was heavenly. Drinks and reading on the beach after a dip in the turquoise water. The girls had a great time snorkeling. The next day a trip to the Straw market on Nassau. Could life get any better? The pool was fun and the center of lots of entertainment. The Bliss Lounge showcased the game “Yes or No”. Even just observing allowed for lots of laughter. This was the treat of a lifetime...my first cruise but NOT my last. What a beautiful experience! Read Less
Sail Date: May 2019
Decide on a mini weekend break, we choose the Norwegian Sun itinerary to Bahamas. We did the online Upgrade Cabin and was fortunate to succeed, we were in a group booking, so little confused at first as it was only us that received the ... Read More
Decide on a mini weekend break, we choose the Norwegian Sun itinerary to Bahamas. We did the online Upgrade Cabin and was fortunate to succeed, we were in a group booking, so little confused at first as it was only us that received the upgrade, bit mis-leading. Should make it clear, it’s per room not booking. Boarded ship at 12noon, had to wait until 1:30pm when rooms would be ready, luggage arrived somewhat hour after, not bad considering it was full. The ship was spotlessly clean, people & some crew friendly. The choice of bars and restaurants were excellent. The Buffett food was excellent, good quality and plenty of eating stations. The Four Seasons Main restaurant was nice and relaxed setting, until our last night. The evening entertainment was ok, the show on the Saturday was good and the ‘White Party’ was brilliant. The piano bar and Bliss lounge we’re good, excellent bar staff service. Had a couple of issues with cabin and a member of staff in the Four Seasons Restaurant, after waiting over an hour for our main meal to be told go and eat somewhere else were busy! Not the kind of comment I expected when I only asked did he know when the main would arrive. All-In-all had a great time. Read Less
2 Helpful Votes
Sail Date: May 2019
I had a wonderful experience aboard the Norwegian Sun. Hospitality was excellent. There were many activities onboard that we enjoyed each day. The dining, bar, and room staff were extremely helpful and friendly . I would recommend this ... Read More
I had a wonderful experience aboard the Norwegian Sun. Hospitality was excellent. There were many activities onboard that we enjoyed each day. The dining, bar, and room staff were extremely helpful and friendly . I would recommend this cruise to all! Great Stirrup Cay was the highlight of my trip. The food was amazing, and the island was beautiful. We enjoyed the open bar on both the ship and the island. The ship was in great condition. There was easy access to pools, entertainment and dining. The Assistant Cruise Director, Mauricio always provided outstanding entertainment. My daughter had a great time dancing in the Bliss Ultra Lounge. I particularly enjoyed watching the game shows from the lounge area on my room television late in the evening. It was as if I was able to experience all the amenities the cruise had to offer. I would love to cruise aboard the Norwegian again! Read Less
Sail Date: May 2019
This was our first time cruising on NCL. The crew were accessible and very helpful and friendly. In particular, there were 2 who deserve mention for stellar service and that was 2 formal diningroom staff, Eugenia Caballa and Fonollera ... Read More
This was our first time cruising on NCL. The crew were accessible and very helpful and friendly. In particular, there were 2 who deserve mention for stellar service and that was 2 formal diningroom staff, Eugenia Caballa and Fonollera Michei. I hope I have spelled these correctly. They provided exceptional service and we interacted with them on several occasions as we ate in the formal diningrooms mainly and the food was delicious! Enjoyed the comedian show and Rock U show. We participated in 3 shore excursions that were fun and entertaining. The beverage pkg was a welcome surprise as was the private island GSC. Beautiful place with lots to do. We also received a 10 photo package to help us remember our fabulous vacation. May was a good month to cruise as the ocean was very calm. We will definitely be back on NCL in the near future. Wonderful choice! Read Less
1 Helpful Vote
Sail Date: May 2019
This was my 5th Norwegian Cruise, previous 4 were on other ships. The Sun was disappointing; service and amenities were below what I enjoyed on other Norwegian ships. I was in a suite which has always included water and liquor in the ... Read More
This was my 5th Norwegian Cruise, previous 4 were on other ships. The Sun was disappointing; service and amenities were below what I enjoyed on other Norwegian ships. I was in a suite which has always included water and liquor in the room, but not on the Sun! Had to pay extra for bottled water. Many of the bars were never opened. So, yes, they claim unlimited drinks, but hard time finding one on the Sun. The pool and hottub area was surrounded by a low redwood wall. Very ugly and not sure of the purpose. There were no openings, you had to CRAWL OVER the wall to access the pool or hot tubs. The entire area was bland and unattractive. The staff was not as friendly or helpful, slow service in restaurants and bars. Staff seemed to forget that the customer comes first, always trying to change what was promised with the excuse it's beyond their control. Very disappointed in their customer service and the Sun. Read Less
1 Helpful Vote
Sail Date: May 2019
A friend & I decided seeing Cuba was a priority on our bucket list. Cuba was the main reason we took this cruise, Key West (which we loved) was just a bonus. UNFORTUNATELY we only saw Cuba for 6 hours, all on a bus with three half hour ... Read More
A friend & I decided seeing Cuba was a priority on our bucket list. Cuba was the main reason we took this cruise, Key West (which we loved) was just a bonus. UNFORTUNATELY we only saw Cuba for 6 hours, all on a bus with three half hour stops. Hardly time to see anything. The ad on the NCL website said 2 DAYS-our plan-we would do the tour on Day 1 and go back on Day 2, having decided what to visit further based on the previous day’s tour. So that was the biggest disappointment. But to the cruise itself-Planning was simple and the price was reasonable. We had a balcony cabin (aft, deck 10) which I LOVED and will definitely choose again if I cruise in the future. The staff making up our room daily were wonderful. (I asked for ice only once and had a full bucket each day-thank you -gotta stay hydrated) BEAUTIFUL room, very spacious. The food was fantastic in the complimentary restaurants, much to my surprise. The buffet was pretty good, basic fare, good breakfast variety. We paid extra for the teppanyaki dinner and it was entertaining & delicious. I’m not much of a drinker but the bars were always full ;) so must have been good. The activities on board were fine but not what I came for-there were two Trivia games which we played (first game, add some ‘fun’ questions next time, we’re not scientists) The comedian was funny and the International dance show had some real talent. I was prepared to be seasick (I brought 3 Scopolamine patches, Bonine pills & ginger candy) but wasn’t for one second. Very calm seas and/or just a great Captain. Boarding and disembarking were both seamless, just follow instructions on where to go-it’s clear NCL has it all figured out so be a good passenger, they’ll take good care of you. All in all, great cruising experience-just wish I’d seen more of Cuba. Read Less
1 Helpful Vote
Sail Date: May 2019
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service ... Read More
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service was o.k. at best. At the Four Seasons and Seven Seas dining rooms the food came out cold, overcooked, tough and the coffee was like mud, even dessert was just o.k.. At the buffet the lines were long and the food was not up to the standard we have come to expect on a cruise. The cabin was nice and everywhere else, pub, bars night life was all fun, with good food and drink. We spent one day by the pool and the service was above and beyond what we expected. We also had the opportunity to go to two of the specialty restaurants (Mexican and French) and they were exceptional, the food was great and so was the service, the staff treated us like royalty. Read Less
2 Helpful Votes
Sail Date: May 2019
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. ... Read More
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. At no time were we informed that we had free onboard alcohol access to the bars/lounges. We found this out when we ordered drinks and tried to charge the drinks to our room. Most of the staff was friendly and helpful, but there were a few who acted as if we were bothering them when we asked questions. Since this was our first time cruising with Norwegian, we wanted to make sure that we didn't miss anything. We had 3 meals in the main ding room and for the most part had excellent service. However, we had a bad experience with 1 server who decided what we should order and he would not bring us what we wanted. We ended up leaving our meal. Specialty dining is definitely the way to go on this ship. Food/drinks and service were excellent. Excellent choice of shore excursions, rooms and the ship were clean at all times. Overall, this cruise was good with just a couple of bumps along the way. Read Less
Sail Date: May 2019
A visit to Cuba was on my bucket list. Open seating in the Seven Seas Restuarant was wonderful. The staff was very attentive especially Gretchen and Lee. I was very pleased. I went on two tours one in Key West and one in Havana, both ... Read More
A visit to Cuba was on my bucket list. Open seating in the Seven Seas Restuarant was wonderful. The staff was very attentive especially Gretchen and Lee. I was very pleased. I went on two tours one in Key West and one in Havana, both booked through the ship. I enjoyed both. Angelia was my cabin steward and everything was clean and beautiful. Our cabin shower had a major leak and it was repaired immediately. The shows were first class. The singers and dancers were fantastc. I also liked that drinks were included. I also liked that this ship was smaller and more intimate space. I am sorry I didn't write down the names other other ientertainers not in the shows but I attended all and loved them all. The All White Night was great fun. I didn't use the fitness center only walked the deck every morning and it was peaceful. Read Less
2 Helpful Votes
Sail Date: May 2019
Very quick cruise to investigate cabin size and placement for a future Alaskan cruise. We were impressed by the size and cleanliness of our cabin. It has been refurbished within the last year so all the items and fabrics were very nice.We ... Read More
Very quick cruise to investigate cabin size and placement for a future Alaskan cruise. We were impressed by the size and cleanliness of our cabin. It has been refurbished within the last year so all the items and fabrics were very nice.We did have a restaurant reservation mixup but no harm done. Cagney’s steakhouse was a very good choice the food and service was on par with the best land based steakhouses.. All the bars were very fun and we had a blast at each one. We only discovered the observation lounge on the last day but it was our favorite place. Boarding was easy and. And allowed us to check out the public areas. Disembarking could not have been any easier we had plenty of time for a breakfast and then quickly leave. We enjoyed our time at stirrup key and it was a perfect beach experience. Overall a very good cruise. Read Less
3 Helpful Votes
Sail Date: April 2019
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet ... Read More
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and French restaurant are NOT worth the money. The steak house cooked my steak wrong 3 times and the French restaurant served me cold food. It was not worth the upcharge. The Italian restaurant was good and the sushi was good. The room was nice and updated and the pillows were soft and the bed was comfortable. The entertainment was okay but again subpar to its competitors. The NCL owned island was pretty and offered lunch but that about it. The excursions on this island are extremely high and I feel they take advantage of the cruisers especially since they own the island. There is no shopping at this port if you are a shopper. Its more of a lounging day if that is your thing. The comedian was not very good and again i've seen better on other ships. I feel this cruise line is for cruise beginners or those looking for a cheap get away. Its definitely not for the avid cruiser and definitely not worth the dining package upgrades they offer. Spend a few more bucks and get a memorable experience in another line. Read Less
Sail Date: April 2019
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they ... Read More
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they didn’t come the first time . We called again and we went out we are assuming they came, but the toilet never flushed the same again! We had to put clothes or robes on and walk down the hall to use the facilities. It was a major pain! I’m not sure if that’s a common problem? There were definitely some plumbing issues on the boat! And we had a nicer room with a window that wasn’t cheap it was a bummer! I mean the cruise itself was great,but we were upset about the toilet. And the other thing is disembarkation. As we had never done this before . We put our luggage out red tag the night before . Got up , went to bfast with just our overnight bags . We then were shuffled along through a line . We asked a porter if it was word for word “ok to get off the ship even though we didn’t have our bags “ he said it was “fine” and that they were be right out there . We saw no bags on the metal table so we figured they must have gone through customs . Well, nope! So we had to wait for every person to get off the ship to get our bags ! And then we had to plead with the Norwegian shuttle that we paid for to please not leave without us so we could get back to the airport :( the crazy part is we were not the only couple that this happened to! There were others ! And no one would take the blame , they just passed the buck to the other side. We did in fact enjoy the cruise but there was a definite aftertaste left in our mouths . Please convey the process more appropriately especially to first time cruisers ! Read Less
Sail Date: April 2019
We booked a last minute deal through travel agent. We were drawn to this cruise because of the free drink package. Overall, this was a good cruise. I was not very impressed by the ship or the amenities. Only about half of the staff was ... Read More
We booked a last minute deal through travel agent. We were drawn to this cruise because of the free drink package. Overall, this was a good cruise. I was not very impressed by the ship or the amenities. Only about half of the staff was friendly and greeted us as we walked past them. The muster drill was extremely disorganized. The man in charge of our section had a hard time communicating with the guests. He yelled at us to be quiet. There was no explanation as to what was going on, or what to expect. There were many first time cruisers, who were confused and frustrated. Embarkation and debarkation was very smooth and efficient except at Port Canaveral, where the lady at the counter did not know how to check me in with an Alien Registration card. This caused for a slight delay of about 20 minutes. She also put my name on my wife's card and vice versa. The food was mediocre and the dining room staff were like robots. They were not very cheerful and made us feel like we were bothering them. RCCL staff always rolls out the red carpet for their guests. Bottom line, Norwegian Cruise Line is missing the WOW factor. Read Less
1 Helpful Vote
Sail Date: April 2019
I chose the Norwegian Sun after checking online with all the cruise lines for the most updated ship. I was looking for remodeled well kept well painted clean looking with great reviews. I also asked co workers , friends that have gone on ... Read More
I chose the Norwegian Sun after checking online with all the cruise lines for the most updated ship. I was looking for remodeled well kept well painted clean looking with great reviews. I also asked co workers , friends that have gone on cruises and they confirmed Norwegian was the best for what I was looking for. Our Ship was true to what I learned and on arrival at port the first thing I saw was staff lifted up on the side of the Sun doing touch up paint what a way to confirm choice. During our stay our room was clean the whole ship was clean we even saw members cleaning the walls and elevators etc......... The restaurants were very clean staff worked hard to stay on top of everything I noticed. entertainment staff were fun, embarking and disembarking went smooth and quick! Now for the reason I am writing this, On our first Friday night the garden restaurant served Ratatouille It was the first time I ever tried it and it was so amazing I would love to know the recipe... If possible I would like to know what the sauce ingredients were. It was so good that I have never ate any food that excellent.. Read Less
2 Helpful Votes
Sail Date: April 2019
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. ... Read More
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. We did the Trolley Tour through NCL to get an overview of the Key and then after, walked around on our own. We stayed in the Deck 6a cabins and was very quiet and sufficiently spacious and comfortable for 2 people with adequate storage. The staff were particularly attentive. Any issue was addressed immediately and with follow-up. They seemed to go above and beyond to make sure guests were enjoying their cruise. The open bar was great and there was plenty of staff available to serve. We have cruised Royal Carribean, Holland America and Celebrity and I would have to say that the service on the NCL SUN was outstanding. Nicely renovated ship too. The entertainment was also very good. Enjoyed the comedian and the big dance show, karaoke, as well as the numerous musical venues. Overall very pleased!! Read Less
2 Helpful Votes
Sail Date: April 2019
It had Open Bar that saved us a lot of money! It was so clean and the staff was so nice! All the other cruises we've been on we needed sea sick pills. This was so smooth you didn't even know you were in the water on a boat! We ... Read More
It had Open Bar that saved us a lot of money! It was so clean and the staff was so nice! All the other cruises we've been on we needed sea sick pills. This was so smooth you didn't even know you were in the water on a boat! We loved it. It wasn't too long of a trip. Just the right amount of time. If I were to go again I would go again on Norwegian. The price was low compared to other cruises. I wish we would have gone to their private island instead of the Bahamas. Next time we'll book a different location. We liked it because we didn't need to get dressed up to eat dinner if we didn't feel like it. We could eat any time we wanted to. We were waited on hand and foot even while relaxing in a lounge chair and the tips were added at the end of the trip. I'm sure we'll go again one day!! Read Less
3 Helpful Votes
Sail Date: April 2019
We chose the Norwegian Sun with the encouragement of a friend who wanted to see Havana. The four of us had a good cruise on this recently refurbished ship. The public areas were updated with cheerful colors and yet remained comfortable and ... Read More
We chose the Norwegian Sun with the encouragement of a friend who wanted to see Havana. The four of us had a good cruise on this recently refurbished ship. The public areas were updated with cheerful colors and yet remained comfortable and welcoming. The cabins were clean and comfortable, and the cabin stewards were very attentive and efficient. We had one inside cabin and one balcony room. The inside was comfortable and definitely designed for only 2 guests. The shower and water pressure were great even if the bathroom felt small. Decent cabinet/closet space and even had a small refrigerator. The balcony cabin was wonderful - on the front of the ship, overlooking the bow. Plenty of room and great cabinet/closet space. Designed with a connecting door for the suite next door, I think the standard furnishings were a bit upgraded to match the suite. The food was good. There was always something I liked on the menu. Service in the dining room was professional and efficient. We ate most of our meals in the dining room mostly because we like the service. It's a vacation - why not have someone wait on you? And having basic drinks, beer and wine included in the cabin price was wonderful. I doubt we drank more than usual but it was nice to have no bar bill at the end of the cruise! Only one stop - Havana, Cuba. We had almost 22 hours there, more than enough time for a single stop. The city shows some growth areas, lots of construction, and many areas looking hard pressed for development. The people were friendly, mostly, and not as pushy as some Caribbean ports. Knowing Spanish though would have made getting around easier. While some people speak English, many have only minimal phrase knowledge and getting directions or asking for help was not always easy. This was out first experience with NCL and good enough to add NCL to future cruise options. Read Less
2 Helpful Votes
Sail Date: April 2019
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on ... Read More
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on alcohol when the ship is selling it. But when they are giving it away to all guests of age, why stop someone from bringing in a soft drink that isn’t available on the ship? I couldn’t even bring in two 16 oz bottles. This type of unyielding policy making makes no sense at all and is not conducive to the guest experience. We had the dinner package and found the dood to be lacking in taste. The prime rib in the steakhouse had no flavor whatsoever but the server didn’t ask why I left 3/4 of it untouched. It was worse in the French restaurant as the cream of mushroom soup was so strong in flavor that it was not edible. The chocolate fondue for two was cold and had the consistency of water. We could not eat it. They gave us different desserts when we brought it to their attention but it never should have been served. The Teppanyaki restaurant was the best dining experience. The food was great and our chef, Mario, worked hard to entertain us! The room was nice and the room steward was outstanding. Read Less
Sail Date: April 2019
Service was top notch. Price was reasonable, timing worked with our schedule, beverage package was fantastic. Stateroom was a good size with lots of storage, and the bed was really comfy. Bathroom was compact; shower was small, but it ... Read More
Service was top notch. Price was reasonable, timing worked with our schedule, beverage package was fantastic. Stateroom was a good size with lots of storage, and the bed was really comfy. Bathroom was compact; shower was small, but it worked very well. Outside areas were roomy with lots of chairs; no scrounging around to find somewhere to sit! Overall atmosphere was great; lots of fun entertainment, but not total party atmosphere. Hallways were relatively quiet at night, something we’ve had negative experiences with in the past on a different line. Food was very good, but fell somewhat short of our expectations. Breakfast buffets were outstanding, with lots of variety, but the dining rooms not so much. The food was good, just not, well, special. Freestyle dining, however, is a really nice option. Ports of call were great; we did Key West and Freeport, and had plenty of time at both places. Boarding process was incredible; we arrived earlier than our allotted time and expected to have to wait quite a bit. We were pleasantly surprised to not only breeze through the initial boarding process, but to be welcomed aboard and immediately have access to our rooms! That blew us away. Disembarking was just as smooth. We opted to keep our bags with us, which we left in the stateroom while we had breakfast. After a short wait in line once we finished eating, we were off the boat and through customs. Very, very smooth process! Overall we were pleased and will book again with Norwegian. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

Find a Norwegian Sun Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise