1 Helpful Vote
Sail Date: May 2019
Very quick cruise to investigate cabin size and placement for a future Alaskan cruise. We were impressed by the size and cleanliness of our cabin. It has been refurbished within the last year so all the items and fabrics were very nice.We ... Read More
Very quick cruise to investigate cabin size and placement for a future Alaskan cruise. We were impressed by the size and cleanliness of our cabin. It has been refurbished within the last year so all the items and fabrics were very nice.We did have a restaurant reservation mixup but no harm done. Cagney’s steakhouse was a very good choice the food and service was on par with the best land based steakhouses.. All the bars were very fun and we had a blast at each one. We only discovered the observation lounge on the last day but it was our favorite place. Boarding was easy and. And allowed us to check out the public areas. Disembarking could not have been any easier we had plenty of time for a breakfast and then quickly leave. We enjoyed our time at stirrup key and it was a perfect beach experience. Overall a very good cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet ... Read More
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and French restaurant are NOT worth the money. The steak house cooked my steak wrong 3 times and the French restaurant served me cold food. It was not worth the upcharge. The Italian restaurant was good and the sushi was good. The room was nice and updated and the pillows were soft and the bed was comfortable. The entertainment was okay but again subpar to its competitors. The NCL owned island was pretty and offered lunch but that about it. The excursions on this island are extremely high and I feel they take advantage of the cruisers especially since they own the island. There is no shopping at this port if you are a shopper. Its more of a lounging day if that is your thing. The comedian was not very good and again i've seen better on other ships. I feel this cruise line is for cruise beginners or those looking for a cheap get away. Its definitely not for the avid cruiser and definitely not worth the dining package upgrades they offer. Spend a few more bucks and get a memorable experience in another line. Read Less
Sail Date: April 2019
I chose the Norwegian Sun after checking online with all the cruise lines for the most updated ship. I was looking for remodeled well kept well painted clean looking with great reviews. I also asked co workers , friends that have gone on ... Read More
I chose the Norwegian Sun after checking online with all the cruise lines for the most updated ship. I was looking for remodeled well kept well painted clean looking with great reviews. I also asked co workers , friends that have gone on cruises and they confirmed Norwegian was the best for what I was looking for. Our Ship was true to what I learned and on arrival at port the first thing I saw was staff lifted up on the side of the Sun doing touch up paint what a way to confirm choice. During our stay our room was clean the whole ship was clean we even saw members cleaning the walls and elevators etc......... The restaurants were very clean staff worked hard to stay on top of everything I noticed. entertainment staff were fun, embarking and disembarking went smooth and quick! Now for the reason I am writing this, On our first Friday night the garden restaurant served Ratatouille It was the first time I ever tried it and it was so amazing I would love to know the recipe... If possible I would like to know what the sauce ingredients were. It was so good that I have never ate any food that excellent.. Read Less
Sail Date: April 2019
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they ... Read More
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they didn’t come the first time . We called again and we went out we are assuming they came, but the toilet never flushed the same again! We had to put clothes or robes on and walk down the hall to use the facilities. It was a major pain! I’m not sure if that’s a common problem? There were definitely some plumbing issues on the boat! And we had a nicer room with a window that wasn’t cheap it was a bummer! I mean the cruise itself was great,but we were upset about the toilet. And the other thing is disembarkation. As we had never done this before . We put our luggage out red tag the night before . Got up , went to bfast with just our overnight bags . We then were shuffled along through a line . We asked a porter if it was word for word “ok to get off the ship even though we didn’t have our bags “ he said it was “fine” and that they were be right out there . We saw no bags on the metal table so we figured they must have gone through customs . Well, nope! So we had to wait for every person to get off the ship to get our bags ! And then we had to plead with the Norwegian shuttle that we paid for to please not leave without us so we could get back to the airport :( the crazy part is we were not the only couple that this happened to! There were others ! And no one would take the blame , they just passed the buck to the other side. We did in fact enjoy the cruise but there was a definite aftertaste left in our mouths . Please convey the process more appropriately especially to first time cruisers ! Read Less
1 Helpful Vote
Sail Date: April 2019
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. ... Read More
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. We did the Trolley Tour through NCL to get an overview of the Key and then after, walked around on our own. We stayed in the Deck 6a cabins and was very quiet and sufficiently spacious and comfortable for 2 people with adequate storage. The staff were particularly attentive. Any issue was addressed immediately and with follow-up. They seemed to go above and beyond to make sure guests were enjoying their cruise. The open bar was great and there was plenty of staff available to serve. We have cruised Royal Carribean, Holland America and Celebrity and I would have to say that the service on the NCL SUN was outstanding. Nicely renovated ship too. The entertainment was also very good. Enjoyed the comedian and the big dance show, karaoke, as well as the numerous musical venues. Overall very pleased!! Read Less
1 Helpful Vote
Sail Date: April 2019
It had Open Bar that saved us a lot of money! It was so clean and the staff was so nice! All the other cruises we've been on we needed sea sick pills. This was so smooth you didn't even know you were in the water on a boat! We ... Read More
It had Open Bar that saved us a lot of money! It was so clean and the staff was so nice! All the other cruises we've been on we needed sea sick pills. This was so smooth you didn't even know you were in the water on a boat! We loved it. It wasn't too long of a trip. Just the right amount of time. If I were to go again I would go again on Norwegian. The price was low compared to other cruises. I wish we would have gone to their private island instead of the Bahamas. Next time we'll book a different location. We liked it because we didn't need to get dressed up to eat dinner if we didn't feel like it. We could eat any time we wanted to. We were waited on hand and foot even while relaxing in a lounge chair and the tips were added at the end of the trip. I'm sure we'll go again one day!! Read Less
Sail Date: April 2019
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on ... Read More
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on alcohol when the ship is selling it. But when they are giving it away to all guests of age, why stop someone from bringing in a soft drink that isn’t available on the ship? I couldn’t even bring in two 16 oz bottles. This type of unyielding policy making makes no sense at all and is not conducive to the guest experience. We had the dinner package and found the dood to be lacking in taste. The prime rib in the steakhouse had no flavor whatsoever but the server didn’t ask why I left 3/4 of it untouched. It was worse in the French restaurant as the cream of mushroom soup was so strong in flavor that it was not edible. The chocolate fondue for two was cold and had the consistency of water. We could not eat it. They gave us different desserts when we brought it to their attention but it never should have been served. The Teppanyaki restaurant was the best dining experience. The food was great and our chef, Mario, worked hard to entertain us! The room was nice and the room steward was outstanding. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose the Norwegian Sun with the encouragement of a friend who wanted to see Havana. The four of us had a good cruise on this recently refurbished ship. The public areas were updated with cheerful colors and yet remained comfortable and ... Read More
We chose the Norwegian Sun with the encouragement of a friend who wanted to see Havana. The four of us had a good cruise on this recently refurbished ship. The public areas were updated with cheerful colors and yet remained comfortable and welcoming. The cabins were clean and comfortable, and the cabin stewards were very attentive and efficient. We had one inside cabin and one balcony room. The inside was comfortable and definitely designed for only 2 guests. The shower and water pressure were great even if the bathroom felt small. Decent cabinet/closet space and even had a small refrigerator. The balcony cabin was wonderful - on the front of the ship, overlooking the bow. Plenty of room and great cabinet/closet space. Designed with a connecting door for the suite next door, I think the standard furnishings were a bit upgraded to match the suite. The food was good. There was always something I liked on the menu. Service in the dining room was professional and efficient. We ate most of our meals in the dining room mostly because we like the service. It's a vacation - why not have someone wait on you? And having basic drinks, beer and wine included in the cabin price was wonderful. I doubt we drank more than usual but it was nice to have no bar bill at the end of the cruise! Only one stop - Havana, Cuba. We had almost 22 hours there, more than enough time for a single stop. The city shows some growth areas, lots of construction, and many areas looking hard pressed for development. The people were friendly, mostly, and not as pushy as some Caribbean ports. Knowing Spanish though would have made getting around easier. While some people speak English, many have only minimal phrase knowledge and getting directions or asking for help was not always easy. This was out first experience with NCL and good enough to add NCL to future cruise options. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was ... Read More
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was definitely the food. We had one good dinner out of three. My wife’s best meal was her omelet for breakfast. I expected a bit more food wise but everything else was nice. Just when I cruise I normally expect to eat pretty good the entire time. The one night that was good was one of the paid restaurants. The other two nights we ate in the main dining room then an included restaurant. The drinks were great. We paid extra for the top shelf. They poured a great drink and were always on top of it. Walked around handing out beers at the pool so something were didn’t even have to get up. In all I would try NCL again just have expectations to pay additional for all three dinners. Read Less
Sail Date: April 2019
I've Cruised on Carnival and Royal Caribbean. I wanted to try a different Cruise Line. I wanted to go to Key West Florida 3nt over the Weekend short Getaway NCL had exactly what I wanted. 2 ports, it was also my friend birthday. I ... Read More
I've Cruised on Carnival and Royal Caribbean. I wanted to try a different Cruise Line. I wanted to go to Key West Florida 3nt over the Weekend short Getaway NCL had exactly what I wanted. 2 ports, it was also my friend birthday. I didn't like the agent that booked the cruise. 1st impression means everything. Once I got on the NCL Sun even checking in, everything changed. I was in awe. Loved it. Drinks was free. It's nice to get a drink anytime without worrying about running up your tab. I'm not big on name brand handbags, but I seen a handbag that caught my eye. I wanted it. It didn't have a price. The 1st sales person said wait until tomorrow and she would find out what the price. 2 hours later I stop by again. I ask a different sales lady. She said She know the price and sold it to me. Thumbs up to her. 5 star for NCL I wish during my 16 years of cruising I would have gone on NCL. There is someone at the door to spray/ sanitize your hand when you enter to eat. Yess Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 3.5 0.0
Shore Excursion 3.5 0.0
Enrichment 3.0 0.0
Service 3.5 0.0
Value For Money 3.5 0.0
Rates 4.0 0.0

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