Sail Date: April 2019
An excellent cruise. Wonderful crew and great friendly staff. Ship layout was good and the lifts were fast and regular. Shopping was fun and there were many bargains on board. Duty free shopping at the Yellow shop in Vanuatu was ... Read More
An excellent cruise. Wonderful crew and great friendly staff. Ship layout was good and the lifts were fast and regular. Shopping was fun and there were many bargains on board. Duty free shopping at the Yellow shop in Vanuatu was unbelievable. Food was great except for main dining room (level 4) where I found it wanting, Steaks were over cooked even when replaced and the Roast Lamb on the last night was as tough as old shoe leather.Service in the main dining room however, was good. Windjammer was one of the best on-board buffets I have seen. Food was varied and excellent quality, stewards and wait staff were a happy bunch and service was great . Visiting Noumea on a Sunday is a waste of time. Almost everything is shut in the city. Entertainment and shows on board were first class. The Freddie Mercury shows were great . Steven Larkins earned every second of three standing ovations. Belinda Marks was also great entertainment. The on-board dancers were exceptional. Embarkation and disembarkation was very efficient as was the tendering process at a number of ports. Read Less
Sail Date: March 2019
I booked this March 23, 2019 cruise for the itinerary. I’m an American, and I’ve always wanted to see New Zealand and thought a cruise with many ports of call on a 12-night cruise would be a good introduction. Ports included cities ... Read More
I booked this March 23, 2019 cruise for the itinerary. I’m an American, and I’ve always wanted to see New Zealand and thought a cruise with many ports of call on a 12-night cruise would be a good introduction. Ports included cities in both the North and South Island, including all day to view the three South Island Sounds (Dusky, Doubtful and Milford) before heading back to Sydney. I arrived on the sidewalk at the Overseas Cruise Terminal in Sydney at 11:10 and was seated for lunch in Chops Grille at 12:20. I had purchased the new KEY program which brings certain perks formally reserved for those with many cruises in their portfolio. It included a good internet package (which I was already going to purchase) and also included priority boarding to tender ports. Unfortunately, did not get to use that much… I had a balcony cabin on the 7th deck at the front of the ship. Maria was my cabin steward and after a five-minute introduction and chat, I was on my way to 12 wonderful nights under her care. There is a lot of storage space in the cabin, and as a solo traveler I didn’t use most of it. There was enough room under the bed to store my suitcases, and I used the in room safe. The refrigerator wasn’t very cold, and even after having maintenance look at it, no improvement. Maria kept my room stocked with ice and made sure the turn down service was done while I was at the late seating dinner. Let’s get the “bad” out of the way. We started with ports on the North Island. A major storm formed at the lower part of the South Island about Day 4. The captain was in contact with the weather services and informed us an itinerary change might be necessary. Yes, that is what happened. We did not visit Dunedin or any of the Sounds. We detoured between the North and South Island, and also missed the makeup port of Picton due to bad weather. However, the makeup port of Wellington greeted us (unexpectedly for them) on a brilliant, warm, non windy Sunday morning and rolled out the red carpet of hospitality to ensure Radiance passengers had a wonderful experience in Wellington. The Zealandia nature park there is like stepping into Jurassic Park, and it did not disappoint as part of a ship’s excursion. Ron, our park guide, was fantastic. When the captain announced our itinerary would change, I heard grumblings amongst some passengers. However, later some of those grumblers had watched the weather forecast themselves, or their families had contacted them because the forecast made international headlines. The captain was visible every morning around the Café Latte-tudes coffee bar area to personally discuss concerns with the passengers. I saw him speak on the phone to a family member, assuring them their loved ones would be taken care of with safe passage, albeit a significantly revised itinerary. Way to go Captain Espen Been!!! Now that more sea days were added to our itinerary, the Cruise Directors staff stepped up and ensured there were activities throughout those days. There were several movies in the large performance theater so hundreds of passengers could enjoy them, dance lessons in the Centrum, extra musical entertainment throughout the day, etc. etc. Speaking of musical entertainment, Ron Kingston was a featured performer in the Quill and Compass Pub every night. He was amazing in his ability to connect with the audience and sing a variety of songs for all ages and from different cultures (American, Australia, New Zealand, British). It was kind of like a Piano Man singalong but with his voice, personality, and his guitar skills and unique sound system that really make the room rock. Was my go to event before bedtime. I signed up for the late dinner seating (8 pm) and requested to be seated at a large table. It did not disappoint. I’ve met Aussie friends for life. The food was very good, and by the second night my dinner cocktail was waiting for me upon arrival. There is an “upsell” for the high end steak and lobster dinners. Several table mates ordered the grilled lobster and were very pleased with it. The waiter and assistant waiter at table 505 were outstanding! A few nights I wanted to attend the 9 pm dance parties, and the staff at table 505 made sure my dinner was out in time for me to join in on the fun (I did skip dessert those evenings). I just told them when I was seated and they took care of the rest! The Radiance public areas look very good. The wait staff in bars and lounges were excellent. I discovered Angela in the Champagne Bar who makes an outstanding personalized espresso martini, which I enjoyed pre-dinner each evening. Simon in the Schooners Bar took good care of me during trivia events. And the bartenders in the Colony Club and the Centrum Lobby Bar on dance party nights never disappointed. There was a 50s/60s dance party, a 70s dance party and an 80s dance party on this cruise. Also a Dancing with the Stripes dance contest, where passengers selected at random are paired with crew members and the onlookers vote on the winners. The presentation of the flags from all employee nations onboard is not to be missed in the Centrum the last afternoon at sea. The casino on this cruise was totally nonsmoking, so I played there a few nights. Overall, I was even on the slot machines and roulette table, but the casino was empty most nights. Friendly, competent group of employees, however. This was cruise #13 for me, on various lines and itineraries. I had a wonderful time on the Radiance as a solo traveler, but I didn’t come for the floating theme park experience found on larger vessels. I came for the fun and the companionship of Aussies and others. I would do it again in a heartbeat, but it’s an 18 hour flight from Dallas, Texas, and I’m from North Carolina, so it may be some time before I’m back. Getting off the ship was a breeze, as I had the KEY package with a special program for the last morning. My bags were tagged differently and waiting for me in a designated area when I disembarked after a KEY breakfast in the dining room. I was staying on in Sydney for more time Down Under, so I didn’t feel rushed and took my time getting off the ship. As an aside, after the cruise ended, I did return to New Zealand on my own to experience the Fiordlands National Park and Milford Sound. Spent the night in Milford Sound on a vessel and tour operated by Real Journeys out of Queenstown NZ. Excellent weather….worth every dollar! Read Less
2 Helpful Votes
Sail Date: March 2019
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and ... Read More
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and miss out on Mystery Island. The captain did have pretty good communication regarding this, but we were disappointed as we were keen on Mystery Island. The ship itself I think was renovated somewhat recently. The main areas were quite nice. The balcony we had was a bit dated. The cabin was clean and nice. We didn't have any expectations of the ship, it being our first one. The food in the Windjammer was often very good and varied. The pizzas were quite basic; i'd steer clear. Each night had a different them which was nice as well. The pools, particularly the solarium, were good. My only complaint is that people would take up the deck chairs just sleeping. There are signs saying that items will be removed after 30 minutes, but this didn't happen. With all the chairs with items on them and the lack of people, I'm sure the owners were elsewhere on the ship. The hot tub rules also said that 15 minutes is the most you should be in there. People would often stay in for 30+ minutes keeping others from using it. Noumea was our first port. We didn't do any shore excursions, just went for a walk. The city was a let down. Very run down and expensive. If I were to go again I would get aboard the hop on/hop off bus and explore outside of the city. I think it was $30 USD pp. Isle of Pines was a bit better as it had nice beaches and water. The tendering process was a bit annoying but that's alright. The activities staff were very nice. We attended basically every general knowledge trivia and pub quiz on board and had fun with those. The drinks and services on board are in USD. If you were to get the basic alcohol package (cocktails and drinks up to $12) you will have a selection of about 20 different cocktails. The more premium cocktails are nearing $18. I am pretty sure that In my cruise planner prior to the trip the alcohol packages were in AUD, but then on board they were the same price but in USD. So if you want to drink; pre purchase. They do have a boarding special but even with that you are better off purchasing in AUD. The headliner acts were quite good. We had an illusionist, comedic juggler and some shows by the ships dancers and singers. They were all worth a watch. I do wish that the ship played more movies in the cinema throughout the day. Often we had gaps or 2-3 hours where there weren't any activities we wanted to go to. If the ship played movies constantly in the cinema we could have seen a film. I think they played maybe 2-3 a day in there. The gym looked a bit dated. The equipment certainly was a bit older, but worked fine. Would be nice if it was organised according to muscle group. At the end of the day we paid $1100/pp for a balcony and $250 was spent onboard via drinks. That's a fairly cheap holiday for 8 nights. If I were to cruise again it would be to NZ for better ports and on a newer/bigger ship. Read Less
1 Helpful Vote
Sail Date: March 2019
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved ... Read More
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved when onboard. I ate off ship every chance I had. We had to order everything at once and the courses were pushed at us so we hurried. Except for after dinner coffee, good luck getting it. Even the bar drinks were bad but expensive. We were bombard every dinner with selling the dinners. The photographer interrupted us eating each time and was pushy. Since we had a big group it was fine getting photos taken then the last 2 nights all of a sudden we had to break into 2 groups, no large groups allowed??? At the start of the booking the rep put my birth date in the system wrong so I could never log in. After months of calling they finally realized the problem and in fixing it deleted my roomate and all they're excursions with discounts! When I called twice asking them to restore my roommates excursions and honor the price they said it's not their policy to do that, too bad. I had an awesome onboard credit I was told I could use on ship but it disappeared and guest services was no help when me I got My bill. They asked me if I had proof! It was showing online when I left for the trip. My friends had a horrible excursion guide in one port, had no clue what he was doing, couldn't answer questions, just dropped them places. Another one of their excursions, the guide didn't know they had to return to the ship by a specified time. My friends finally told her, she called her office and they told her to head back. The ship had to wait for them. Like I said the ship was nice, our cabin great but the food was disgusting and RC customer service is nonexistent. I'm hoping to NEVER do another Royal cruise. I have cruised since the 80s on many lines and have experience on what to realistically expect. Read Less
3 Helpful Votes
Sail Date: March 2019
The Radiance of the Seas is a lovely ship, there was plenty going on with trivia and activities. The choices of dining experience for lunch and dinner were up too the individual you had the choice of the Windjammer buffet a help yourself ... Read More
The Radiance of the Seas is a lovely ship, there was plenty going on with trivia and activities. The choices of dining experience for lunch and dinner were up too the individual you had the choice of the Windjammer buffet a help yourself with plenty of choices (although getting a seat could be somewhat difficult)or if you wanted something a little more special the Cascades main dining room did lunch with menu choices. There was plenty of entertainment and activities going on and you could do as much or as little as you wanted to do. The staff/crew were as always working hard and were very polite and friendly, they always seemed to find the time to have a little chat, and made you feel so special. The port days were good and some lovely places were on our itinerary, with the choices of booking a trip or Making your own way round. Read Less
Sail Date: February 2019
This was our second time on the Radiance, third time around NZ, but first time cruising with friends (deliberately). Our very first cruise was on Radiance back in '08 in Alaska. That has got us hooked unto cruising so it was going to ... Read More
This was our second time on the Radiance, third time around NZ, but first time cruising with friends (deliberately). Our very first cruise was on Radiance back in '08 in Alaska. That has got us hooked unto cruising so it was going to be interesting to come back after several cruises, with a few companies,and to compare. Also we planned this with a few friends of our age group. OK, staring at the start, we were a bit worried about Melbourne as a departure point. Melbourne is not usually a customs clearance point, so we were worried a little about the whole check in process. We shouldn't have been, it may have been a fraction slower, but not really noticeable. We went through a faster lane, which was very quick, our friends though had to come through the standard lines, which did take close to an hour. I think this was because everyone came at the same time, and there were a lot more without C & A privileges, which meant the queues were longer than normal. We got our rooms pretty much on 1pm, and we also sorted out our first night dining with our friends. We then went for a bit of an explore, and that first cocktail. The ship had changed slightly, but not a lot. Other reviews talked about it ageing, and showing signs of wear and tear. She is now 18 years old, and due for another refresh in a few months. If you looked hard, yes you could find things to comment on (and as an ex-mariner you could find fault everywhere if you wanted to), but the important thing was it was clean and tidy, the crew worked well to keep the presentation to a good standard, and nothing was falling apart. Food - this is a major part of the trip. We ate in the Windjammer, Main Dining Room (fixed times), Chops, Giovanni's and Samba restaurants, and the Park Cafe. The food in all the areas was very good. We did enjoy the food at Chops the best, but in reality it was all good, and came with great service. Tip for those at Sambas, its a marathon - not a sprint (there are seven meat courses, so pace yourself). The service as usual was spot on. Were were especially fond of out MDR staff who were very attentive, friendly, and just good fun to talk to. Windjammers, of course, could be busy, and you had to pick your times a little, but we could also take the food out onto the stern area, or to other quieter places if necessary. Park Cafe had changed a little and you could now get a nice salad there during the day. Lastly the guys at Cafe Latte-tudes were really good and friendly (if you didn't try to take advantage of them like some passengers did). Room - we had room 8088. it has the larger balcony on the hump. The interior of the room is the same as most balcony rooms, and spacious enough for us. The balcony was fantastic, and was spacious enough for outside lounges, we just couldn't get any (a disappointment). This would be a joy on those longer ocean voyages. There was a down side (and it has been raised in the past) that you can hear the music from the Centrum At night it can go up to 10:30pm. What you hear is the bass thump of the music. During the day its not too bad (quieter music or events) but there are some major parties in the evening. Good thing is, if you are at the party you don't mind, and after 10:30ish it dies away and it is fine. I would probably book this room again if on a long cruise. The cabin staff were again spot on. Unobtrusive, but there when you needed them. Entertainment - being that we were with friends this time, we were quite happy to do our own things. The shows were good to very good (but not excellent), the musical tams moving around the boat were very good, and we enjoyed them immensely. The cruise staff were fantastic. We made friends with several of them, and we had a good time. It was really funny watching one of the team (all of about 23 years old) trying to run a music quiz with 60s or 70s music when she freely admitted her parents weren't even born then, while many of us lived through it! She did a great job. The biggest disappoint was the poor entertainment up in Starquest late at night. Basically preplanned music most nights. so no real soul to the place. New Zealand - Fan-bloody-tastic!! The fiordlands, Dunedin, Wellington and Picton were all magic, beautiful scenario, culture, history and people!! Unfortunately the weather did not permit tendering at Akaroa, a disappointment, but the crew compensated with an afternoon of quickly revised entertainment. NZ never disappoints and the beauty of Milford, Dusky and Doubtful sounds was awesome. A running commentary from an NZ Parks Officer made all the difference. I could go on for a while, but NZ is beautiful, and even in Wellington (one of their largest cities) the people are friendly and will tell you all about their culture or point to you to an ATM, nothing was too much for them. We didn't book any excursions through RCI as they were way (WAY) too expensive. We did have an idea of what wee wanted though, so we were able to sort ourselves out quickly once we got there. We were very lucky crossing the Tasman (twice) the weather gods were great to us, and made the trip so much enjoyable. As usual the staff made a big difference, there attentiveness, smiles and service are also an attraction for us on RCI. The ship may be getting old, but it is by no means overtly noticeable. The food was of a high standard, with some items being repeated on the menus, but changes were made every day, and that was enough (always too many options). Dietary requirements mentioned on the first day were relayed to all our restaurant bookings (a good touch). There was always some entertainment available, but with good friends and a number out out-of-the-way spots, you could just ave fun passing the time. The disembarkation at Sydney was smooth, and we were out of the terminal (and back to the real world) quickly. We will be back!!! Service, food and entertainment is just how we like it. Thanks! Read Less
Sail Date: February 2019
This cruise embarked from Melbourne Australia and headed to New Zealand. The ship toured the beautiful New Zealand fiords on the southwest coast. It then stopped at New Zealand cities on the country's east coast. We'd stongly ... Read More
This cruise embarked from Melbourne Australia and headed to New Zealand. The ship toured the beautiful New Zealand fiords on the southwest coast. It then stopped at New Zealand cities on the country's east coast. We'd stongly advise others to allocate several days before and after the cruise to enjoy Melbourne and Sidney. Embarkation was slow with long lines at each stage of the process. Overall from arriving at the dock to walking onto the boat was a bit over two hours. Overall, the Radiance of the Seas was above average. The ship carries 2,600 people so it is not as crowded as newer mega-cruisers. While the ship is twenty years old, the interior is modern and clean. One BIG problem is that there are no laundry rooms on board. One can use the ship's clothes cleaning service but it is $35 to wash a small bag of clothes. The passengers were largely in their 50s and 60s. I'd guess that there were only about two dozen children on the entire boat. About 60% of the passengers were Australian. That was nice because us Yanks could meet the Aussies and learn a lot about where they were from and what their lives are like. Food was consistently good both in dining rooms and in the buffet. One nicety was that if something was desired that was not on display or on the menu, the crew gladly provided it. We try to eat healthy when traveling. At dinner we'd often order a fresh vegetable plate in addition to our off-the-menu choices. We'd receive a steaming hot plate of broccoli, asparagus, carrots, and spinach. At the morning buffet, I'd often get a made to order omelet and rather than have the sausage or bacon, I'd ask a crewmember to bring a plate of smoked salmon. Our inside cabin was larger than cabins we've had on Princess and Celebrity ships. My wife always takes a midday nap. Our cabin was made up twice daily so we always had made beds. We attended a lot of shows. Visiting entertainers were good. There was a gifted pianist, a comedian that did impersonations, and a magician. However, while the dancers in the ships resident song and dance troupe were remarkably talented, the singers were about as good as one might hear at a high school musical. There were all the usual ship events - games, contests, shopping, etc. There were two whiskey tasting events that were free and fairly generous with the samples. New Zealand is a beautiful country. Seeing It is well worth the long flight from the US. We found New Zealander's to be informal and friendly. They like their country and are happy to show it off and to talk about it. Our favorite stop was Dunedin, a smallish city in South New Zealand. We visited a brewery and sampled the fabulous New Zealand beer. We also took a wildlife excursion and saw a rare albatross rookery (the only such nesting site on a mainland) and fur seals that were still nursing their rambunctious pups. Wellington, the national capital was fun, too. We tried meat pies and had coffee and dessert pastries at a little lunch spot across the street from the government buildings. Our ship was supposed to stop at Ashburton but could not due to high winds and rough seas. We also spend a day at Picton, a little resort town with a marina. We didn't find much to do at Picton so we hiked and visited a grocery store where we bought a few made in New Zealand foods and some local beers to bring home. Our cruise was in late February and early March which is fall in New Zealand. We were glad we did. The weather, overall, was sunny blue skies and most days were cool but one didn't need a coat. Read Less
1 Helpful Vote
Sail Date: February 2019
Our first cruise with Royal Caribbean, and also our first cruise in the Southern Hemisphere. We arrived at the port in Auckland around 1145 am embarkation was from 1130am. We had no problems and were boarded within 15mins. Cabins were ... Read More
Our first cruise with Royal Caribbean, and also our first cruise in the Southern Hemisphere. We arrived at the port in Auckland around 1145 am embarkation was from 1130am. We had no problems and were boarded within 15mins. Cabins were available at 1pm, excellent start to our cruise We had booked a balcony cabin on Deck 9 and on arrival our cases were waiting for us. The cabin was a good size, plenty of wardrobe/storage space. Bathroom was the usual size, the cabin was all in good order. Our cabin steward came along to introduce himself, Iwayan Eka Wirawan (Cabin 9516 13-23/02/2019). We had plenty of time to explore the ship prior to sailing and we were very impressed with all we saw. We ate in Windjammer, Park Cafe and Cascades . We found the food variety good in Windjammer although sometimes could have been hotter. The odd time we had lunch at Park Cafe it was good. Dinner at Cascades was very good we were on My Time Dining and was generally allocated our table by Jasper who was always very pleasant and helpful in seating us in the same area, generally table 499. The staff in this area, Velancio and Hanuraz looked after us very well. After our first visit they remembered what wine we had and my husband has a stomach problem and they made sure he got the food he required making any necessary changes he required. Overall the staff in the bars, restaurants and casino were very friendly and efficient. We thought the atmosphere on board the ship was very positive. The Captain, Cruise Director and crew were also very friendly and approachable. Our overall opinion of the ship and the cruise was excellent.the Read Less
1 Helpful Vote
Sail Date: February 2019
Chosen for destination and end docking in Melbourne. Loved the itinerary and shore excursions except Napier was very busy with their once a year Art Deco festival and it meant there were traffic restrictions, no reduction in price of ... Read More
Chosen for destination and end docking in Melbourne. Loved the itinerary and shore excursions except Napier was very busy with their once a year Art Deco festival and it meant there were traffic restrictions, no reduction in price of excursion. But boring just seeing the countryside.q when we got back to town couldnt find anywhere to sit or toilets open, civic centre closed, pub for patrons only (understandable, but no help if you have been in a bus for three hours and on fluid tablets). Dunedin was the same situation with toilet stops on the bus trip, needs more thought with mature age passengers. Food in dining room needs more variety, but served hot which was good. They need to be stricter with dress code or don’t bother. Theme nights were only in Windjammer. Breakfast and lunch in Windjammer were fine, salmon with poached egg for breakfast suites me, also the salads are great for lunch. Not available in dining room for dinner. Didn’t try any specialty restaurants. As usual drinks weren’t cheap, we bought a drinks package as you can get better coffee and bottled water, wine by the glass in the dining room was included, only get discount on bottles so better to drink by the glass. Felt sorry for couples where only one drank as you had to buy for both. Boarding, disembarking and tenders were well organised. They have a ramp they can use for wheelchairs to board tenders, would be better for all passengers more stable than the steps on platform. Read Less
Sail Date: February 2019
I am a loyal cruiser with RCCL & Celebrity. I was shocked and very disappointed with my experience on board this ship. Radiance was supposedly refurbished in May 2016. The food was okay. Nothing special or outstanding. I find it ... Read More
I am a loyal cruiser with RCCL & Celebrity. I was shocked and very disappointed with my experience on board this ship. Radiance was supposedly refurbished in May 2016. The food was okay. Nothing special or outstanding. I find it very annoying that I'm being solicited during a meal to buy a specialty dinner. It's very disruptive to the dining experience and this seems to be the new practice on cruises now, which is not acceptable. I did not find the on-board entertainment to be very good. After a few nightly shows, I gave up and quit going. The Diamond Club Lounge was always so crowded with no seats and way too hot that I had to take my cocktails and food to the adjacent lounge to enjoy. I visited the spa for a pedicure and the pedicure chair with the massage jets was broken, but the nail tech didn't inform me until I asked her to turn the jets on, then she said they weren't working. By this time, I'm already in the process with polish removed and feet soaking. The manager of the salon was of no help and when I got back home, I contacted RCCL. They said they have no control over Canyon Ranch Spa because it's a separate company and I should contact them. So much run-around only to find out that RCCL doesn't take responsibility for their spa. So, ladies, beware! The ship excursions have become so outrageously expensive, so I book most tours on my own. I did take two ship excursions and they were enjoyable. Embarkation went very smoothly. Disembarkation was a nightmare. At the beginning of the cruise, I had my power strip confiscated and they promised it would be in a certain area in the cruise terminal at the end of the cruise, which it wasn't. So my disembarkation was delayed because they couldn't find the confiscated items table. A very helpful New Zealander staff woman helped track it down for me, and I was very grateful. I've noticed negative changes in RCCL my last couple of cruises, but this was the worst cruise ever! So this is the end of my cruising with RCCL. They are a garbage cruise line and I will now be going to other companies for my vacations. I'm a solo traveler, so I always have to pay double to cruise. After 19 cruises, they've lost my loyalty and my revenue stream. Read Less
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates N/A 0.0

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