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5 Helpful Votes
Sail Date: March 2019
This is our 1st Celebrity cruise, but it was my 11th overall. Definitely did not live up to my expectations. Since the ship was refurbished, we expected it to be nicer, unfortunately it was such a disappointment. Cabin: we booked a ... Read More
This is our 1st Celebrity cruise, but it was my 11th overall. Definitely did not live up to my expectations. Since the ship was refurbished, we expected it to be nicer, unfortunately it was such a disappointment. Cabin: we booked a concierge class. heat was broken. it was so cold. We called service desk and no one picked up the phone, so we went down to guest service desk & it took them about 1/2 day to finally send someone to our cabin to fix the heat. Our cabin steward was attentive & polite. Food: very poor menu, less than average food. Prime rib was chewy, seafood was not fresh. Self service buffet served almost same food every day. Food was either cold, too salty or tasteless. There was no service, no smiles, except the last night some of them tried to make conversation with us...then asked us to write good review. What a joke! Public restroom: We were locked in the restroom stalls twice. Thanks goodness that there were someone in the restroom, so they were able to go get the maintenance person to unlock for us. Entertainment: lack of entertainment. There was not much to do on the cruise. Ports & shore excursions: Seoul highlight excursion was OK. Shanghai highlight excursion was below average. I would not recommend Celebrity and will not be back myself. Read Less
6 Helpful Votes
Sail Date: November 2018
The name of the game here is from embarkation to disembarkation "SELL SELL SELL". Penny pinching and extremely bad value for money. Travelled Aqua Class - very poor experience - services advised in this class did not happen! ... Read More
The name of the game here is from embarkation to disembarkation "SELL SELL SELL". Penny pinching and extremely bad value for money. Travelled Aqua Class - very poor experience - services advised in this class did not happen! AMENITIES: Robe - don't other cabins have robes? Wine Classes - never happened! Hair Dryer - Don't other cabins have Hair driers? STATEROOM FEATURES: Interactive Samsung Flat Screed TV - never worked - most days nothing! Dual Voltage - what does the other staterooms have for power? SERVICES: Priority Check In - Never happened! Kir Royal on arrival - Paper cup of water with orange slices in dispenser - more penny pinching!! AQUA CLASS - List a whole lot of crap - just window dressing. Not worth the extra $ Food in Ocean View cafe (third rate) Very difficult to produce good food from second class produce. Fruit selection in Asia, Honey Dew Melon, Cantaloupe, cut up apples and cut up oranges - extremely poor fruit. What happened to tropical asian fruits - happened once only on 14 days. Very very poor. Food basically slop! Dined in Blu - did not see a shrimp for 10 days - very poor menu. Hardly ever chicken on menu and really only thin steaks. Had a very bad experience then dined in Metropolitan - very average food. Guest Services - a contradiction in terms - On this ship the guest is always wrong. The crew wants to turn every mistake back on the passenger! On embarkation bag lost until 8.30pm - Then abuse from arrogant security staff member. LGBTQI - Conducted in Martini Bar at 7.45pm each evening. Once advertised in daily news then put on notice board. The bar was full of a very mixed group of over ladies and hardly ever with gay guests. Crew not interested - Never happened on any other ship I have been on. The ship is to be dry-docked soon - maybe some of the staff should be dry-docked or given a lesson on how to be polite and helpful towards the guests who are responsible for their wages. Opted out from daily automatic tipping - with 18% service, why the tips. Following opting out of the automatic tips received an envelope in stateroom from Cabin Steward suggesting how much tip to leave him! Unheard of but follows the arrogance of the very unpleased crew. No smiles from anyone! Most issues reported without any explanation and definitely no compensation!! Air condition in cabin was fixed following 3 attempts - very poor! Told by Guest Service complaints had been sent to Head Office. On contacting Head Office no report received! All no service and no smiles. What a disaster Never again on Celebrity - ship a tub - hope the dry dock can perform miracles!!! Read Less
2 Helpful Votes
Sail Date: October 2018
The Millennium is going in for a redo in January. It should have gone in already. Celebrity should never have sailed it. The ship is in terrible shape,the food especially at night in the main dining room is poor. From the salads to the ... Read More
The Millennium is going in for a redo in January. It should have gone in already. Celebrity should never have sailed it. The ship is in terrible shape,the food especially at night in the main dining room is poor. From the salads to the main courses it tastes like they've been on the plate for a long time and just reheated. I have never sailed Celebrity before and won't again. We should all get a refund. Having sailed on other ships it was very disappointing to have to spend 2 weeks on this ship. The only place to get a decent diner was the buffet where at least they had they fresh food cooked on the grill. There were not sufficient servers in the dining room at peak times and the waiting time at the tables was bad. Also there were people smoking in areas around the pool at most times. Read Less
7 Helpful Votes
Sail Date: September 2018
We choose the cruise because we liked the itinerary. We knew the vessel was an older one, but once on board, all was big disappointment. The vessel is really old, carpet torn/ chairs and tables dirty, in one word scruffy. Staff was ... Read More
We choose the cruise because we liked the itinerary. We knew the vessel was an older one, but once on board, all was big disappointment. The vessel is really old, carpet torn/ chairs and tables dirty, in one word scruffy. Staff was rude and not helpfull and food was cold, on the end we went to the ocean view restaurant to have fresh made pasta or stir fry. The so called Captain made joke out of everthing and did not lead by example. Only the staff of the cafe on the 5th floor needs compliment, great service and friendly staff. We cruised a lot and normally i don’t write reviews, but for this particular cruise we had to because as I mentioned it was the most horrible cruise ever, We are realy questioning which direction Celebrity is going, nice to give lot of sttention to the two new vessels but don’t forget the other vessels and more importantly your guests which are on board. Read Less
3 Helpful Votes
Sail Date: September 2018
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. ... Read More
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. The service on the ship was terrible; leave for breakfast and 2-3 hours later the stateroom wasn’t made, yet the steward was always smiling. The food was worse than the worse cafeteria food both on Deck 10 and in the dining room. The service in the dining room was S-L-O-W. At least 20 minutes between ordering the meal, receiving the starter, another 20 minutes to receive the main course and at least another 20 minutes after completing or asking them to take a dish away to receive the next item of disgust or the dessert menu then yet another 20 minutes to receive the dessert. Yet the steward and his helper always smiled. The food received at the table at dinner was cold and had to be returned many times. The spa only offered services of the sauna. My husband and myself were denied access to the steam room and other spa facilities other than those at cost such as massage services. When we asked the room steward for CLEAN robes in the stateroom because those in the stateroom had a horrific odor about them, the room steward hung smelly robes in the room. We had to ask for CLEAN ODOR FREE robes in the stateroom. We paid for transportation to the airport at the end of the cruise. We set on a bus at the cruise terminal for 3 hours waiting for the bus to leave the port. We were instructed to disembark and be on the bus for transport to the airport at 0630. We sat on that bus without food water and access to restroom facilities for 3 hours before the bus drove the 2-hour route to Narita Airport. There was constantly a crowd of people outside our stateroom during the cruise. I am a disabled senior citizen. I went to the Main Lobby to complain about the constant crowds outside my stateroom including the fact that other passengers do not have to deal with such crowds at all times of day and evening and I was rudely mistreated by the fellow working the Captains Club. The officers and the crew on the Milennium are very disrespectful. Not only will I NEVER go on another Celebrity Cruise, I do NOT recommend this cruise line at all. I will forever stick with the cruise lines I have sailed with in the past....the wonderfully appointed Holland America Cruise Line. Heck! I have even had better cruise experiences on Carnival Cruises. Read Less
4 Helpful Votes
Sail Date: May 2018
The first week by Celebrity Cruises done on land was the worst land tour we have ever taken and we have probably done 35 land tours all over the world.No food included and no choices on where to eat.Nothing was open, no restaurants , no ... Read More
The first week by Celebrity Cruises done on land was the worst land tour we have ever taken and we have probably done 35 land tours all over the world.No food included and no choices on where to eat.Nothing was open, no restaurants , no coffee shops and the train ride of Alaska was cancelled due to weather.They contacted out this one week to an outside company and had no rep there to have a plan B.We spend the whole week going by bus instead of train, from nowhere to nowhere and seeing nothing.No activities were planned and they blamed everything on the weather.They should have sent a rep there a week before and either reversed land and ship, or just cancelled.We spent the week going from Safeway stores to Fred Myers grocery stores to buy snacks and drinks as there was nothing else available.When we got on the ship which is small and dated they said that they would give us each $150.00 as a compensation for having ruined our vacation and week.They now say that they can do nothing more.There were three buses of about 47 people in each. We were all un happy and they did not really care and still do not care.Ship was nothing special, lots of food, none of which was decadent.Gym wanted to charge $11.00 for spinning classes, claiming that they belong to Canyon Ranch, which by the way does not charge for classes once you are staying there.All in all, I will never set foot on any of their ships or trips again.Spoke to the assistant to the President and CEO , who said they have decide to do nothing for us.Very poor show for such a large company .Do yourself a favour , go with another company !I wish I had. Read Less
11 Helpful Votes
Sail Date: April 2018
We have cruised over 30 times and this is the worst cruise I have ever been on. We had a concierge class cabin that was in awful shape. The balcony was all rust and I wouldn’t put my hands on anything. The bathroom smelled like a sewer. ... Read More
We have cruised over 30 times and this is the worst cruise I have ever been on. We had a concierge class cabin that was in awful shape. The balcony was all rust and I wouldn’t put my hands on anything. The bathroom smelled like a sewer. The decorative pillows and throw were disgusting. We were locked out of our room for over 1/2 hour until security finally showed up and used a key to open the door. It took 4 people to finally get someone up there. Our phone did not work and had to be replaced. The circuits blew and had to wait for electrician to reset circuits. This ship should have been put in dry dock a couple of years ago and not next year. I was on this ship 9years ago and it was a completely different ship. Celebrity is not what they use to be. The only positive was our room steward who tried his best. Onto the food. Who goes on a cruise and loses 4 pounds? The worst food in both the dining room and the buffet. Fish was raw or meat had no flavor. Nights we would wait 40 minutes for the appetizer and by the time the entree came and we looked at it, we left The entertainment was generally poor. There were no activities during the sea days. Our friends had been on this ship 2 sailings before ours. They were afraid to tell us how awful the ship was. Huge disappointment! Stay away from this ship Read Less
1 Helpful Vote
Sail Date: March 2018
We had sailed on Celebrity before but not on the Millennium. We wanted to go to China, Korea and Japan. We were really looking forward to it. As soon as we got on the ship- we were very disappointed to see the outdated and dull decor. ... Read More
We had sailed on Celebrity before but not on the Millennium. We wanted to go to China, Korea and Japan. We were really looking forward to it. As soon as we got on the ship- we were very disappointed to see the outdated and dull decor. It was actually depressing- like a cheap motel. Only four stores on board when we expected more. The interior of the main restaurant was dark and also out dated. My husband ordered steak and fries and got two small slices of steak and four fries- we never went back. Fortunately the cafeteria food was good. The bed was so hard that I had to call them to do something as I could not sleep. Because we had sailed on Celebrity before I was looking forward to sinking into a nice bed and just relaxing. They then provided a mattress pad which helped. Now comes the real problem-because of the fact that the ports were quite distant from where the shore excursions were going-each excursion involved at least 1 to 2 hours to get there. Imagine wasting your time touring a market when you wanted to see sights and do some shopping. Between the markets-food and fish- and the traveling time- the excursions were some of the worse we have encountered in 10 years of cruising. The ports were in deserted areas not near shopping or site seeing so you could not just get off the ship and do an independent trip especially as sights were a good hour away and taxi drivers etc do not speak English in those areas. Now to the most upsetting part- the ports in the area of Shanghai close when there is too much dense fog and we could see why. This is a common problem for this area.The result- all the passengers had to cancel their flights home and reschedule-this cost us $1000- not covered by trip insurance. It was hands down the worst cruise I have ever taken and a good lesson in why you should always read the reviews of each ship-not go by just the reputation of the cruise company. Read Less
7 Helpful Votes
Sail Date: February 2018
We booked through an online travel agent who advertised this cruise on Celebrity Millennium. The ship, they said, was "refurbished in 2016". After reading this, I would have expected the whole ship was refurbished or ... Read More
We booked through an online travel agent who advertised this cruise on Celebrity Millennium. The ship, they said, was "refurbished in 2016". After reading this, I would have expected the whole ship was refurbished or otherwise it should have read...partial refurbishment. But no it did not mention exactly what had been refurbished. We took it on good faith and booked a 14 day cruise around Asia. The ship is old but I must say that the public areas and the specialty restaurants were fine. However, the pool was disgusting with rust and mould showing everywhere. Our Cabin #7114 was in terrible condition. Metal sticking out of the edge of the bed (the staff covered this with towels so we wouldn't cut our legs). Torn and dirty mattresses, Rust and peeling paint on the doors. Rust on our verandah. Dirty and broken and sofa. Chipped basin in the bathroom. I became very sick with gastro for 6 days so I wasn't able to leave the cabin and had to lie in that dirty bed....YUK. Maybe that's what caused my illness, because the mattress filthy and was in a terrible state. Read Less
4 Helpful Votes
Sail Date: February 2018
For the most part we found service was not a priority throughout this cruise. Have been on many cruises with many different cruise lines. This was the absolute worst experience. We will cruise again but never with Celebrity!! ... Read More
For the most part we found service was not a priority throughout this cruise. Have been on many cruises with many different cruise lines. This was the absolute worst experience. We will cruise again but never with Celebrity!! Celebrity Millennium felt more like being on a cheap and rotting Days Inn on the water rather than a cruise ship. DRINK PACKAGE We had the drink package. Found that we had to run after waiters to get a drink. When sitting at any of the bars, NEVER, not once did anyone come up and ask if we wanted a drink. At the “Cellar Masters” we were told that was a premium bar and our card was not good there. We should have been offered the option to pay the difference for the premium drinks as had been stated to us, and not made to feel like an inferior class. At the “Oceanview Café” waiters would go out of their way not to make eye contact so as to not have to take a drink order. Once they would make eye contact, or we would run after them to ask for a drink, that drink would take nearly 30 minutes to arrive. Unacceptable! We got the distinct impression that Celebrity wants to sell you a drink package, but they sure do their best to make sure you do net get any drinks. INTERNET PACKAGE We had the internet package. After many complaints that we could not get internet in our room, tech support came out to check the wifi strength in our room. They found there was no wifi in our room. We were told if we wanted to use the wifi we would have to go to the public areas. It cannot be that difficult to program room assignments where if a guest has an internet package they should not be assigned to a room with no wifi. LOUNGES We like to sit and talk over a glass of wine. That was impossible on board this ship. Every lounge or bar had some kind of terrible twangy music going on. It would have been nice to have ONE lounge or bar as a quiet place. FOOD Food was basically some type of mashed up or ground UP meats given over and over with different sides. STATEROOM Staterooms have attached hangers which make it very difficult to hang clothes. The room's hair blower has to be held down in order to dry your hair. My hand ended up cramped every time I dried my hair. CANYON RANCH SPA Only bright spot in this miserable cruise. Staff was very professional. We stayed overnight in Bangkok so as to avoid the 3 hours back and forth to the city from the port. Seriously thought of leaving the cruise in Bangkok since it was so nice to finally get some great service. Read Less
Celebrity Millennium Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 5.0 0.0
Value For Money 4.5 0.0
Rates 4.0 0.0

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