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1 Helpful Vote
Sail Date: February 2019
70 th birthday celebration disasterous choice. We booked a sky suite near the very top of the range cabins. We identified a twenty point plus list of problems in the cabin some which where never solved all the time we were on board. ... Read More
70 th birthday celebration disasterous choice. We booked a sky suite near the very top of the range cabins. We identified a twenty point plus list of problems in the cabin some which where never solved all the time we were on board. Others solved/improved by the fifth day of seven. A five star luxury cruise it was not. Example electrical wiring with exposed ends hanging out of the bathroom wall. No bedside lighting switches that worked. we has to cross the cabin in the dark to get into bed. No curtains on the balcony window. Electrical supply to the cabin in consistent or not working with some sockets. Tile grout and adhesive all over the bathroom walls, the solution was to paint over it, then of course it goes away?? No covers on the ventilation shafts in the bathroom and the covers they did eventually were old and falling apart leaving deposits in the bath and the bathroom floor. The most annoying and amusing problem was the bath room door did not fit and either stuck or clattered against the wall all day and night. The solution, self engineered, was to wedge a toilet roll behind the door and the wall, this was in place for the week. The staff on the ship were sympathetic and pleasant but those who manage Celebrity have little regard for their passengers who as in our case paid a great deal of money for 5 stat luxury which frankly did did exist. Read Less
1 Helpful Vote
Sail Date: September 2018
Having travelled inside, we wanted to cruise around Japan. Sailed with Celebrity x 2 previously, our expectations were high - but we were sadly disappointed. Adverse weather plagued the trip however the skill is in how adversity is ... Read More
Having travelled inside, we wanted to cruise around Japan. Sailed with Celebrity x 2 previously, our expectations were high - but we were sadly disappointed. Adverse weather plagued the trip however the skill is in how adversity is managed. Firstly, the Millennium, our Aqua cabin showed some signs of expected age but was fine. It was the speciality restaurant Blu that disappointed. Half the meals were at a high expected level, 25% were satisfactory, 25% poor, I mean 'meatloaf' you are kidding! The Blu staff however were at their attentive best, We were told we had one bottle of water per trip, not per day, water was for sale when leaving for excursions. WiFi was US$25/hour or US$65/day - fortunately free at the port terminals. The iPhone sessions US$60 for 4(the first one was free). A drinks package was US$40/day/head We started to feel emphasis on the boat had changed (from our first cruise) from passengers/guests to $$$. Second - the itinerary change, meant that the typhoons were avoided but two destinations were not visited, no redress was offered for this. There was redress of one day for the day missed ie shortened cruise. Many guests travelled from Tokyo to Yokohama only to return the next day, then return to Yokohama the next day - possibly unavoidable - but time wasted. The seemingly endless queueing for South Korean immigration at Kobe then repeated at Busan was unnecessary and annoying. Thirdly - excursions, the demographics would show a significant number of older, mobility impaired, some wheelchair bound, wheely-walker or walking stick guests. While there were copious warning notes, of the 65 excursions two were classed as 'Mild' all others were 'Strenuous' or 'Moderate', even the 5 Private Journeys included 3 strenuous and 2 moderate. Attempts to organise excursions for the mobility impaired were unsuccessful. This demonstrated very little care and insight! Read Less
4 Helpful Votes
Sail Date: September 2018
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. ... Read More
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. The staff - sure there was about 4-5 that i would say went above and beyond - the rest couldn't give a dam, in fact in one bar when my choice of drink ran out (on the first day) after requesting they get another bottle as there was more than enough in other bars - was told maybe i should drink in the other bar!!! The food in the dinning room was average to say the least and the servings sparse, we actually had to ask for a plate of vegetables on the side to get a "complete" meal. Don't ask for wine with your meal as by the time you have eaten maybe - just maybe it would turn up. The continuous gouging for money was sickening, i purchased a drink package that i thought would pretty much cover me but in fact it was very very basic. The whole first 2 days all the staff wanted to do was upgrade me (for $14 a day) to the better package. I will point out the price i paid was just slightly more than the drink package i had on the Princess line of which pretty much the whole bar was available to now not even being able to order a Martini on the Millennium without out paying additional. The room steward must of existed as our room was made everyday but god knows who he was, past experiences they did nothing but fall all over you to ensure a nice tip at the end of the cruise. Look it was ok, but if you want great service, a touch of decadence and to feel like they actually want to look after you i would suggest you look at other lines, i certainly wont be in a hurry to travel with them again. Read Less
2 Helpful Votes
Sail Date: August 2018
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong ... Read More
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong that I really can't give it a better review. The wonderful: Some of the staff. The problem is that it's only SOME of the staff. On multiple occasions, I had a problem, would take it to a staff member, would be told that it would be handled, and then it wouldn't be. In general, the people who are working for tips and little else (waiter, room service, like that) are good to very good. Everyone else is doing an absolute minimum. Their goal is to get you to go away believing (generally incorrectly) that your problem is solved. Alaska, of course, is beyond gorgeous. The bad: Most of the staff. The food is mediocre at best. In the dining room, it's pretty good. But in the cafe, which is where you will be eating most of your meals, not so much. I have a daughter going to Carleton and she says the food is totally on a par with the dorm food there. My son went to Wesleyan and said the cafeteria food at Wesleyan was better than the food on the ship. There is a jogging track, which is good. Unfortunately, they allow guests to smoke on it, which is not so good. They do have a smoking policy that precludes smoking cigars or pipes on the jogging track, but they do not enforce it even if you ask. The online checkin procedure was beyond awful. I eventually simply gave up and asked my travel agent to do it. (My travel agent is good, so he did. Thanks, David!) The extent to which Celebrity nickel and dimes you at every opportunity is amazing. There's a bottle of water in your room, but they'll charge you $5 to drink it. (They don't advertise the charge.) There is a laundry bag in your room. You can participate in the "laundry bag challenge" and put as much laundry in it as you can, and they'll wash it all for you. For $50!! Probably cheaper to just buy new clothes. We booked all of our expeditions directly with the expedition operators, saving hundreds. The cabin is in horrible need of a refit. There were a total of three outlets available, which makes simply no sense in today's connected society. Some of the overhead fixtures were cracked. They've clearly been trying hard to keep things in good shape, but it's simply been too long. The cabins all need to be redone. The "Celebrity XCelerate" internet is a joke. Pings in excess of 500ms. Bandwidth down varies between 1Mbs and 8MBs. Up is about 250Kbs. If this is the super fast version, I dread to think about what the slow version was like. And it's REALLY expensive. Do yourself a favor and don't order it for multiple devices; it's easy to share between multiple devices. We had a decent cell signal about half the time. The shows were good to very good for a cruise ship. Much better than community theater, much worse than you'd find in (say) Vegas or Portland. And obviously not even in the same class as you'd get in NYC, LA or London. Read Less
3 Helpful Votes
Sail Date: August 2018
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good ... Read More
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good (not exceptional), and it's not so huge it could not get close to the glaciers. The boat is pretty worn. Completely functional, but worn. We had a sky suite (cabin 8127). Suite size was good, bed and couch was good, but the entry level suite on Royal Caribbean Liberty of the Seas April 27th 2017 was much larger, cheaper and much nicer. According to the crew, the ship will undergo a complete retrofit in Jan-Mar 2019 in Singapore, and will be spectacular. Because we were in suite, there was a private lounge (Michaels) with free cocktails, and a great private concierge (Josue). He was amazing, and made everything happen, including a tour of the bridge, a reception with the Captain and ship's officers, and special "helipad/bow of ship" viewing experience of the Hubbard glacier. He has an incredible personality, and really is fantastic. Our suite butler (Ramir) was also great, he was available on-call, and arranged evening show reserved seating and other details. Also, suite guests had use of a private dining room - Luminea. We regularly ate there (in addition to other dining areas), and they served Breakfast, Lunch and Dinner. No reservations needed, and it was nothing short of exceptional - unlike the main dining room and buffet. A quick comment on dining - we were not on the boat to gorge ourselves - we eat normal portions and expect good service and tasty food. The main dining room (deck 4) where we ate exactly two meals (two too many) was a disappointment. Service attitude was indifferent and sometimes rude, and food tasted like it was prepared in bulk. Portions were not normal restaurant size, they were mini sized. We ate a number of times at the buffet restaurant (Oceanview, on deck 10) for convenience. Some of the food was good, never great, and some was marginal. Mostly it tasted like bulk prepared food. They routinely ran out of food. The buffet lines appeared to be designed for staff to dish your plates, but was operated as self serve, and it was really hard to reach under the glass to put food on a serving spoon, because the distance was so deep. Staff in the buffet was sometimes rude, and when they transitioned from lunch to dinner (or breakfast to lunch), the buffet would have no food from time to time, so you had to wait, or plan your meal times. When you came to eat at normal meal periods (breakfast, lunch, dinner), it was very crowded and you had to wait for a clear table. In contrast, Royal Caribbean's standard main dining room and buffet areas food and service was exceptional, tasty and polite. On Royal Caribbean you would be very happy without any restaurant upgrades. The staff is clearly incentivized to sell the "specialty restaurants". Having had a great experience with upgrading to specialty restaurants on Royal Caribbean, we ate in the Sushi and Italian specialty restaurants on Millennium. Sushi was better than average, the Italian was exceptional. Great wine, service and menu. As part of the Alaskan cruise experience, we booked two separate helicopter/dog sledding experiences through Celebrity. Both times they were cancelled due to weather, and they would only cancel 30 minutes prior, so when they cancelled, you did not have time to book alternative experiences. We recommend if you are booking anything with a flight or that can be affected by weather, you book for as early as possible, since you cannot cancel and get a refund, and if it cancels, you have time to book alternatives. We also found that the tour operators in each Alaskan port are selling the same experiences, for lower cost, sometimes substantially lower. The evening shows were great, and worth attending. The acts were Broadway level, and the comedian was great as well. On par with Royal Caribbean. Drink packages were horrendously complex and expensive - it was impossible to determine if you should buy one, or just pay by the drink. Other cruise lines make it easier, and don't gouge. Internet service packages were also way overpriced, and connection speed was unusable. As suite guests, we had perks that made a big difference in the overall experience. Royal Caribbean did not have such perks when we got a suite with them. If we did not upgrade to the suite on the Millennium, we would have been pretty disgruntled with the experience. I doubt we would book another Celebrity cruise, while many of the crew and officers were great, I think they really need to improve their service level, facilities and quality. It's worth noting that Celebrity, Royal Caribbean and Silversea are all owned by the same corporate parent. Hopefully they manage these brands and operations separately, and don't allow them to all come down to the level of Celebrity. Read Less
3 Helpful Votes
Sail Date: June 2018
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation ... Read More
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation was uneventful. Ship pushed acholic packages hard. We purchased premium non-acholic package. Long story short beware!! Ship doesn't stock vitamin water in the bars had to wait extremely long time to get service then was a crap shoot if order was correct. Main dinning room- We had open seating was announced you could make reservations. We made reservations for 6:30 everyday sometimes took till 7:15 to be seated. Seemed to be short staffed at some ports on security. Only one person check folks in and out. Had to stand in rain for 30 minutes to board vessel. Entertainment was fantastic! Overall Alaska was amazing. We enjoy cruising Royal Caribbean thought we were stepping up in class but felt like we took two steps backwards Read Less
3 Helpful Votes
Sail Date: May 2018
We’ve sailed Celebrity more than a few times, and this was our first disappointment. I think the reason for this feeling is that Celebrity has cut back on some of the little things that made a cruise seem special. This was particularly ... Read More
We’ve sailed Celebrity more than a few times, and this was our first disappointment. I think the reason for this feeling is that Celebrity has cut back on some of the little things that made a cruise seem special. This was particularly noticeable in the lack of detail in the Concierge class stateroom. Gone are the days of beautiful stateroom flowers, welcome bottle of chilled champagne and lovely, memorable and useful gift upon arrival. Our concierge class stateroom was on deck 8. Room was fine, but bland with worn furnishings and thin towels. Embarkation was fine until the muster station exercise. Guests were jammed packed int areas too small to accommodate the number of people, staff was disorganized, and the whole thing took an extraordinary amount of time - well over 30 minutes jammed in to a hot, packed area. Overall the staff on the ship seemed worn out and at times overwhelmed. This could be that our AK cruise started right after the ship had crossed the Pacific from Asia. Many cruise staff seemed glassy-eyed and like they were running on automatic pilot. Some specific experiences: The stateroom attendant was adequate, but seemed mostly concerned with trying to get us to commit to regular times of day we’d be out. We didn’t spend much time in the stateroom, so we told him he’d just need to flex with our random schedule. Food on the cruise was average at buffet and grill, good in the main restaurant, service spotty depending on where you were seated. Bartenders across the ship could use some customer service training, and several were actually rude. Especially to a woman if unaccompanied by a man, which was archaic and unbelievable in today’s world. We also noticed bars on the ship were not open at times published in the daily ship itinerary, so if you wanted one of the higher end wines with or after lunch or a Pelligrino water, you were out of luck. Disappointing if you purchased the unlimited premium beverage package. Entertainers were very talented and fun. Shore excursions were good, and we did many of them... worth the price, and well arranged. On board activities were spotty. Some were very good like wine tastings, and others absolutely horrid. Had a ridiculous experience at 2 watercolor art classes run by a person who only wanted to work with people who were on extended cruising (2+ weeks), wouldn’t share supplies to newcomers, and started classes 15min early every time just to accommodate her prior pet students. Really?!? Not my idea of fun treatment, and certainly inappropriate for a cruise activity! I chose to leave the second class upon recognizing the instructor’s pattern as there was fun to be had elsewhere. We’ve cruised numerous times, and really enjoyed our experiences in Alaska. We’ll go back again, but not on Celebrity. Overall the cost of this cruise outweighed the experience for us. We’ll choose a different cruise line next time. Read Less
1 Helpful Vote
Sail Date: May 2018
We traveled with another couple that came with us because we had highly recommended Celebrity cruise line after a wI wintonderful Med cruise in 2016. This ship, food and the ship staff were highly disappointing! I personally witnessed ... Read More
We traveled with another couple that came with us because we had highly recommended Celebrity cruise line after a wI wintonderful Med cruise in 2016. This ship, food and the ship staff were highly disappointing! I personally witnessed two crew members leaning on broom watching and commenting on people in the indoor pool. A supervisor came and chastized them and they both argued with her before moving on, only for me to see them 5 minutes later doing the exact same thing. Everyone looks forward to the food when cruising. This was the first huge disappointment for myself and my traveling companions. The food in the buffet was set up so poorly that in 8 days I never really did figure out the layout of the dining room. The worst part was that the food was set so far back that I witnessed several people getting completely underneath the sneeze guard to serve themselves. When there was an employee behind the line I never saw them offer help or tell someone to NOT lay on top of the food in the buffet. After seeing this numerous times I refused to eat in the buffet again. My experience was there were usually no or very few plates, glasses were not replenished, silverware was in short supply. Most of the beverage stations were closed so you were forced to walk around in circles to find a beverage. The food in the main dining room improved as the week went on but generally I found it to be tasteless and never once served to me hot. Unfortunately, I was also very disappointed in the entertainment offered on this cruise. Seemed to me that everything that was offered to do on a sea day involved me paying additional money. Buy artwork, pay to taste wines or scotch, bingo, casino. We resorted to watching an old movie in the theatre and paying to play bingo. Alaska was an amazing destination and well worth taking the trip. Our captain did an excellent job of cruising through Hubburd. The seas were pretty rough a couple of days and this ship did not seem as stable as the newer ships. I highly recommend taking an Alaskan cruise but I would also Highly recommend that you pick another ship. Read Less
4 Helpful Votes
Sail Date: April 2018
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on ... Read More
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on this one. Everything was crowded and finding a seat in Oceanview Cafe was difficult if not impossible. Service in the dining room at lunch was VERY slow. Entertainment was poor and when you're at sea so many days, good entertainment is something you look forward to, but not so much this time. Of course there were several repeats being a back to back cruise for us and most were not ones I cared to see twice. A little new talent came on board in Russia and was pretty good but not the quality we had experienced on Celebrity in the past. The lounge groups were not changed out and were so so at best, in my opinion. It seems sad when Karaoke has better talent than the stage. However, the Production Crew of young people were the best I've ever seen on any ship. Kudos to them. I understand it may be hard to obtain entertainers due to the long flight over and many days at sea with having only one or two shows, but The Captain was wonderful, seen everywhere, kept us well informed, attended every performance, and so forth. The Cruise Director also did everything he could to make it fun. Those special events for Captains Club were hit and miss. The brunch was lovely. The party with Senior Officers was so crowded there were no seats and service was not good. With so many members perhaps 2 parties could be held splitting up the group. When I mentioned this to the young woman at the CC desk she acted offended. And although I appreciated the box of chocolates it was given to us as we were packing to depart so there was no time to enjoy it and who wants to add baggage at the last minute? Ports of in Japan of Aomoir, Hakodate,Sapporo, and our final port in Canada - Vancouver were all wonderful. I enjoyed Petropavlovsk, Russia as well but the tendering was a mess. Very rough and the line to get on the tender to return to the ship was well over an hour standing in line. Some who came later just got off and right into line to return to the ship. There was even damage to one of the tenders it was so rough. This was my first and last Trans-Pacific cruise. Read Less
8 Helpful Votes
Sail Date: March 2018
I have travelled on Celebrity previously with mixed satisfaction. This particular cruise was sub standard. We booked concierge class rooms and the rooms were well worn with tattered fabrics. The veranda door leaked cold air and the ... Read More
I have travelled on Celebrity previously with mixed satisfaction. This particular cruise was sub standard. We booked concierge class rooms and the rooms were well worn with tattered fabrics. The veranda door leaked cold air and the bathroom was small also well worn. The main dining room food was barely edible and served lukewarm. We had to eat in specialty restaurants a couple of times just to get a decent meal. We were stuck on the ship for a couple of days because of fog. They were very stingy with the drinks and wait staff was scarce during the extra days at sea. The guest services management staff and Captains Club desk were ambivalent and not helpful and blamed everything on the computer software and headquarters. On our second day we anticipated a great cruise experience and booked two additional future cruises. I now intend to cancel both future celebrity cruises to Scandinavia and Croatia because our expectations were not met by a long shot. In my opinion and observation Royal Caribbean ownership in Celebrity has diminished the Celebrity Brand. I have complained directly to celebrity via email survey and no response to date. I intend to call their headquarters in the next couple of days but I have to carve out an hour of hold time on the telephone to get to speak to a rep who will undoubtably apologize profusely for their incompetence. I'm not hopeful that I will get any satisfaction. Read Less
Celebrity Millennium Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 5.0 0.0
Value For Money 4.5 0.0
Rates 4.0 0.0

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