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3 Helpful Votes
Sail Date: May 2019
The only reason to upgrade to the Aqua Class is for the shorter line at check in. The "suites" are not multi-room, and the view is obstructed by the overhang of the deck above. It is, seriously, an obstructed view. And, since ... Read More
The only reason to upgrade to the Aqua Class is for the shorter line at check in. The "suites" are not multi-room, and the view is obstructed by the overhang of the deck above. It is, seriously, an obstructed view. And, since you are on deck 9, you get noises from the pool deck above all night long. Must be why all of the real suites were moved to deck 6. The bathrooms are nowhere near Disney Cruise Line standards as every surface touches you as you shower. The food at the buffet is substandard as it was always cold, even though we were first in line for breakfast. And don't buy the drink package, as there are very few bars that are open to buy a drink. Going to the theater? No bar in that half of the ship. It literally takes a walk through half of the ship to get a drink! Read Less
3 Helpful Votes
Sail Date: February 2019
70 th birthday celebration disasterous choice. We booked a sky suite near the very top of the range cabins. We identified a twenty point plus list of problems in the cabin some which where never solved all the time we were on board. ... Read More
70 th birthday celebration disasterous choice. We booked a sky suite near the very top of the range cabins. We identified a twenty point plus list of problems in the cabin some which where never solved all the time we were on board. Others solved/improved by the fifth day of seven. A five star luxury cruise it was not. Example electrical wiring with exposed ends hanging out of the bathroom wall. No bedside lighting switches that worked. we has to cross the cabin in the dark to get into bed. No curtains on the balcony window. Electrical supply to the cabin in consistent or not working with some sockets. Tile grout and adhesive all over the bathroom walls, the solution was to paint over it, then of course it goes away?? No covers on the ventilation shafts in the bathroom and the covers they did eventually were old and falling apart leaving deposits in the bath and the bathroom floor. The most annoying and amusing problem was the bath room door did not fit and either stuck or clattered against the wall all day and night. The solution, self engineered, was to wedge a toilet roll behind the door and the wall, this was in place for the week. The staff on the ship were sympathetic and pleasant but those who manage Celebrity have little regard for their passengers who as in our case paid a great deal of money for 5 stat luxury which frankly did did exist. Read Less
1 Helpful Vote
Sail Date: September 2018
Having travelled inside, we wanted to cruise around Japan. Sailed with Celebrity x 2 previously, our expectations were high - but we were sadly disappointed. Adverse weather plagued the trip however the skill is in how adversity is ... Read More
Having travelled inside, we wanted to cruise around Japan. Sailed with Celebrity x 2 previously, our expectations were high - but we were sadly disappointed. Adverse weather plagued the trip however the skill is in how adversity is managed. Firstly, the Millennium, our Aqua cabin showed some signs of expected age but was fine. It was the speciality restaurant Blu that disappointed. Half the meals were at a high expected level, 25% were satisfactory, 25% poor, I mean 'meatloaf' you are kidding! The Blu staff however were at their attentive best, We were told we had one bottle of water per trip, not per day, water was for sale when leaving for excursions. WiFi was US$25/hour or US$65/day - fortunately free at the port terminals. The iPhone sessions US$60 for 4(the first one was free). A drinks package was US$40/day/head We started to feel emphasis on the boat had changed (from our first cruise) from passengers/guests to $$$. Second - the itinerary change, meant that the typhoons were avoided but two destinations were not visited, no redress was offered for this. There was redress of one day for the day missed ie shortened cruise. Many guests travelled from Tokyo to Yokohama only to return the next day, then return to Yokohama the next day - possibly unavoidable - but time wasted. The seemingly endless queueing for South Korean immigration at Kobe then repeated at Busan was unnecessary and annoying. Thirdly - excursions, the demographics would show a significant number of older, mobility impaired, some wheelchair bound, wheely-walker or walking stick guests. While there were copious warning notes, of the 65 excursions two were classed as 'Mild' all others were 'Strenuous' or 'Moderate', even the 5 Private Journeys included 3 strenuous and 2 moderate. Attempts to organise excursions for the mobility impaired were unsuccessful. This demonstrated very little care and insight! Read Less
5 Helpful Votes
Sail Date: September 2018
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. ... Read More
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. The staff - sure there was about 4-5 that i would say went above and beyond - the rest couldn't give a dam, in fact in one bar when my choice of drink ran out (on the first day) after requesting they get another bottle as there was more than enough in other bars - was told maybe i should drink in the other bar!!! The food in the dinning room was average to say the least and the servings sparse, we actually had to ask for a plate of vegetables on the side to get a "complete" meal. Don't ask for wine with your meal as by the time you have eaten maybe - just maybe it would turn up. The continuous gouging for money was sickening, i purchased a drink package that i thought would pretty much cover me but in fact it was very very basic. The whole first 2 days all the staff wanted to do was upgrade me (for $14 a day) to the better package. I will point out the price i paid was just slightly more than the drink package i had on the Princess line of which pretty much the whole bar was available to now not even being able to order a Martini on the Millennium without out paying additional. The room steward must of existed as our room was made everyday but god knows who he was, past experiences they did nothing but fall all over you to ensure a nice tip at the end of the cruise. Look it was ok, but if you want great service, a touch of decadence and to feel like they actually want to look after you i would suggest you look at other lines, i certainly wont be in a hurry to travel with them again. Read Less
3 Helpful Votes
Sail Date: August 2018
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong ... Read More
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong that I really can't give it a better review. The wonderful: Some of the staff. The problem is that it's only SOME of the staff. On multiple occasions, I had a problem, would take it to a staff member, would be told that it would be handled, and then it wouldn't be. In general, the people who are working for tips and little else (waiter, room service, like that) are good to very good. Everyone else is doing an absolute minimum. Their goal is to get you to go away believing (generally incorrectly) that your problem is solved. Alaska, of course, is beyond gorgeous. The bad: Most of the staff. The food is mediocre at best. In the dining room, it's pretty good. But in the cafe, which is where you will be eating most of your meals, not so much. I have a daughter going to Carleton and she says the food is totally on a par with the dorm food there. My son went to Wesleyan and said the cafeteria food at Wesleyan was better than the food on the ship. There is a jogging track, which is good. Unfortunately, they allow guests to smoke on it, which is not so good. They do have a smoking policy that precludes smoking cigars or pipes on the jogging track, but they do not enforce it even if you ask. The online checkin procedure was beyond awful. I eventually simply gave up and asked my travel agent to do it. (My travel agent is good, so he did. Thanks, David!) The extent to which Celebrity nickel and dimes you at every opportunity is amazing. There's a bottle of water in your room, but they'll charge you $5 to drink it. (They don't advertise the charge.) There is a laundry bag in your room. You can participate in the "laundry bag challenge" and put as much laundry in it as you can, and they'll wash it all for you. For $50!! Probably cheaper to just buy new clothes. We booked all of our expeditions directly with the expedition operators, saving hundreds. The cabin is in horrible need of a refit. There were a total of three outlets available, which makes simply no sense in today's connected society. Some of the overhead fixtures were cracked. They've clearly been trying hard to keep things in good shape, but it's simply been too long. The cabins all need to be redone. The "Celebrity XCelerate" internet is a joke. Pings in excess of 500ms. Bandwidth down varies between 1Mbs and 8MBs. Up is about 250Kbs. If this is the super fast version, I dread to think about what the slow version was like. And it's REALLY expensive. Do yourself a favor and don't order it for multiple devices; it's easy to share between multiple devices. We had a decent cell signal about half the time. The shows were good to very good for a cruise ship. Much better than community theater, much worse than you'd find in (say) Vegas or Portland. And obviously not even in the same class as you'd get in NYC, LA or London. Read Less
4 Helpful Votes
Sail Date: August 2018
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good ... Read More
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good (not exceptional), and it's not so huge it could not get close to the glaciers. The boat is pretty worn. Completely functional, but worn. We had a sky suite (cabin 8127). Suite size was good, bed and couch was good, but the entry level suite on Royal Caribbean Liberty of the Seas April 27th 2017 was much larger, cheaper and much nicer. According to the crew, the ship will undergo a complete retrofit in Jan-Mar 2019 in Singapore, and will be spectacular. Because we were in suite, there was a private lounge (Michaels) with free cocktails, and a great private concierge (Josue). He was amazing, and made everything happen, including a tour of the bridge, a reception with the Captain and ship's officers, and special "helipad/bow of ship" viewing experience of the Hubbard glacier. He has an incredible personality, and really is fantastic. Our suite butler (Ramir) was also great, he was available on-call, and arranged evening show reserved seating and other details. Also, suite guests had use of a private dining room - Luminea. We regularly ate there (in addition to other dining areas), and they served Breakfast, Lunch and Dinner. No reservations needed, and it was nothing short of exceptional - unlike the main dining room and buffet. A quick comment on dining - we were not on the boat to gorge ourselves - we eat normal portions and expect good service and tasty food. The main dining room (deck 4) where we ate exactly two meals (two too many) was a disappointment. Service attitude was indifferent and sometimes rude, and food tasted like it was prepared in bulk. Portions were not normal restaurant size, they were mini sized. We ate a number of times at the buffet restaurant (Oceanview, on deck 10) for convenience. Some of the food was good, never great, and some was marginal. Mostly it tasted like bulk prepared food. They routinely ran out of food. The buffet lines appeared to be designed for staff to dish your plates, but was operated as self serve, and it was really hard to reach under the glass to put food on a serving spoon, because the distance was so deep. Staff in the buffet was sometimes rude, and when they transitioned from lunch to dinner (or breakfast to lunch), the buffet would have no food from time to time, so you had to wait, or plan your meal times. When you came to eat at normal meal periods (breakfast, lunch, dinner), it was very crowded and you had to wait for a clear table. In contrast, Royal Caribbean's standard main dining room and buffet areas food and service was exceptional, tasty and polite. On Royal Caribbean you would be very happy without any restaurant upgrades. The staff is clearly incentivized to sell the "specialty restaurants". Having had a great experience with upgrading to specialty restaurants on Royal Caribbean, we ate in the Sushi and Italian specialty restaurants on Millennium. Sushi was better than average, the Italian was exceptional. Great wine, service and menu. As part of the Alaskan cruise experience, we booked two separate helicopter/dog sledding experiences through Celebrity. Both times they were cancelled due to weather, and they would only cancel 30 minutes prior, so when they cancelled, you did not have time to book alternative experiences. We recommend if you are booking anything with a flight or that can be affected by weather, you book for as early as possible, since you cannot cancel and get a refund, and if it cancels, you have time to book alternatives. We also found that the tour operators in each Alaskan port are selling the same experiences, for lower cost, sometimes substantially lower. The evening shows were great, and worth attending. The acts were Broadway level, and the comedian was great as well. On par with Royal Caribbean. Drink packages were horrendously complex and expensive - it was impossible to determine if you should buy one, or just pay by the drink. Other cruise lines make it easier, and don't gouge. Internet service packages were also way overpriced, and connection speed was unusable. As suite guests, we had perks that made a big difference in the overall experience. Royal Caribbean did not have such perks when we got a suite with them. If we did not upgrade to the suite on the Millennium, we would have been pretty disgruntled with the experience. I doubt we would book another Celebrity cruise, while many of the crew and officers were great, I think they really need to improve their service level, facilities and quality. It's worth noting that Celebrity, Royal Caribbean and Silversea are all owned by the same corporate parent. Hopefully they manage these brands and operations separately, and don't allow them to all come down to the level of Celebrity. Read Less
3 Helpful Votes
Sail Date: June 2018
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation ... Read More
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation was uneventful. Ship pushed acholic packages hard. We purchased premium non-acholic package. Long story short beware!! Ship doesn't stock vitamin water in the bars had to wait extremely long time to get service then was a crap shoot if order was correct. Main dinning room- We had open seating was announced you could make reservations. We made reservations for 6:30 everyday sometimes took till 7:15 to be seated. Seemed to be short staffed at some ports on security. Only one person check folks in and out. Had to stand in rain for 30 minutes to board vessel. Entertainment was fantastic! Overall Alaska was amazing. We enjoy cruising Royal Caribbean thought we were stepping up in class but felt like we took two steps backwards Read Less
3 Helpful Votes
Sail Date: May 2018
We’ve sailed Celebrity more than a few times, and this was our first disappointment. I think the reason for this feeling is that Celebrity has cut back on some of the little things that made a cruise seem special. This was particularly ... Read More
We’ve sailed Celebrity more than a few times, and this was our first disappointment. I think the reason for this feeling is that Celebrity has cut back on some of the little things that made a cruise seem special. This was particularly noticeable in the lack of detail in the Concierge class stateroom. Gone are the days of beautiful stateroom flowers, welcome bottle of chilled champagne and lovely, memorable and useful gift upon arrival. Our concierge class stateroom was on deck 8. Room was fine, but bland with worn furnishings and thin towels. Embarkation was fine until the muster station exercise. Guests were jammed packed int areas too small to accommodate the number of people, staff was disorganized, and the whole thing took an extraordinary amount of time - well over 30 minutes jammed in to a hot, packed area. Overall the staff on the ship seemed worn out and at times overwhelmed. This could be that our AK cruise started right after the ship had crossed the Pacific from Asia. Many cruise staff seemed glassy-eyed and like they were running on automatic pilot. Some specific experiences: The stateroom attendant was adequate, but seemed mostly concerned with trying to get us to commit to regular times of day we’d be out. We didn’t spend much time in the stateroom, so we told him he’d just need to flex with our random schedule. Food on the cruise was average at buffet and grill, good in the main restaurant, service spotty depending on where you were seated. Bartenders across the ship could use some customer service training, and several were actually rude. Especially to a woman if unaccompanied by a man, which was archaic and unbelievable in today’s world. We also noticed bars on the ship were not open at times published in the daily ship itinerary, so if you wanted one of the higher end wines with or after lunch or a Pelligrino water, you were out of luck. Disappointing if you purchased the unlimited premium beverage package. Entertainers were very talented and fun. Shore excursions were good, and we did many of them... worth the price, and well arranged. On board activities were spotty. Some were very good like wine tastings, and others absolutely horrid. Had a ridiculous experience at 2 watercolor art classes run by a person who only wanted to work with people who were on extended cruising (2+ weeks), wouldn’t share supplies to newcomers, and started classes 15min early every time just to accommodate her prior pet students. Really?!? Not my idea of fun treatment, and certainly inappropriate for a cruise activity! I chose to leave the second class upon recognizing the instructor’s pattern as there was fun to be had elsewhere. We’ve cruised numerous times, and really enjoyed our experiences in Alaska. We’ll go back again, but not on Celebrity. Overall the cost of this cruise outweighed the experience for us. We’ll choose a different cruise line next time. Read Less
1 Helpful Vote
Sail Date: May 2018
We traveled with another couple that came with us because we had highly recommended Celebrity cruise line after a wI wintonderful Med cruise in 2016. This ship, food and the ship staff were highly disappointing! I personally witnessed ... Read More
We traveled with another couple that came with us because we had highly recommended Celebrity cruise line after a wI wintonderful Med cruise in 2016. This ship, food and the ship staff were highly disappointing! I personally witnessed two crew members leaning on broom watching and commenting on people in the indoor pool. A supervisor came and chastized them and they both argued with her before moving on, only for me to see them 5 minutes later doing the exact same thing. Everyone looks forward to the food when cruising. This was the first huge disappointment for myself and my traveling companions. The food in the buffet was set up so poorly that in 8 days I never really did figure out the layout of the dining room. The worst part was that the food was set so far back that I witnessed several people getting completely underneath the sneeze guard to serve themselves. When there was an employee behind the line I never saw them offer help or tell someone to NOT lay on top of the food in the buffet. After seeing this numerous times I refused to eat in the buffet again. My experience was there were usually no or very few plates, glasses were not replenished, silverware was in short supply. Most of the beverage stations were closed so you were forced to walk around in circles to find a beverage. The food in the main dining room improved as the week went on but generally I found it to be tasteless and never once served to me hot. Unfortunately, I was also very disappointed in the entertainment offered on this cruise. Seemed to me that everything that was offered to do on a sea day involved me paying additional money. Buy artwork, pay to taste wines or scotch, bingo, casino. We resorted to watching an old movie in the theatre and paying to play bingo. Alaska was an amazing destination and well worth taking the trip. Our captain did an excellent job of cruising through Hubburd. The seas were pretty rough a couple of days and this ship did not seem as stable as the newer ships. I highly recommend taking an Alaskan cruise but I would also Highly recommend that you pick another ship. Read Less
4 Helpful Votes
Sail Date: April 2018
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on ... Read More
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on this one. Everything was crowded and finding a seat in Oceanview Cafe was difficult if not impossible. Service in the dining room at lunch was VERY slow. Entertainment was poor and when you're at sea so many days, good entertainment is something you look forward to, but not so much this time. Of course there were several repeats being a back to back cruise for us and most were not ones I cared to see twice. A little new talent came on board in Russia and was pretty good but not the quality we had experienced on Celebrity in the past. The lounge groups were not changed out and were so so at best, in my opinion. It seems sad when Karaoke has better talent than the stage. However, the Production Crew of young people were the best I've ever seen on any ship. Kudos to them. I understand it may be hard to obtain entertainers due to the long flight over and many days at sea with having only one or two shows, but The Captain was wonderful, seen everywhere, kept us well informed, attended every performance, and so forth. The Cruise Director also did everything he could to make it fun. Those special events for Captains Club were hit and miss. The brunch was lovely. The party with Senior Officers was so crowded there were no seats and service was not good. With so many members perhaps 2 parties could be held splitting up the group. When I mentioned this to the young woman at the CC desk she acted offended. And although I appreciated the box of chocolates it was given to us as we were packing to depart so there was no time to enjoy it and who wants to add baggage at the last minute? Ports of in Japan of Aomoir, Hakodate,Sapporo, and our final port in Canada - Vancouver were all wonderful. I enjoyed Petropavlovsk, Russia as well but the tendering was a mess. Very rough and the line to get on the tender to return to the ship was well over an hour standing in line. Some who came later just got off and right into line to return to the ship. There was even damage to one of the tenders it was so rough. This was my first and last Trans-Pacific cruise. Read Less
8 Helpful Votes
Sail Date: March 2018
I have travelled on Celebrity previously with mixed satisfaction. This particular cruise was sub standard. We booked concierge class rooms and the rooms were well worn with tattered fabrics. The veranda door leaked cold air and the ... Read More
I have travelled on Celebrity previously with mixed satisfaction. This particular cruise was sub standard. We booked concierge class rooms and the rooms were well worn with tattered fabrics. The veranda door leaked cold air and the bathroom was small also well worn. The main dining room food was barely edible and served lukewarm. We had to eat in specialty restaurants a couple of times just to get a decent meal. We were stuck on the ship for a couple of days because of fog. They were very stingy with the drinks and wait staff was scarce during the extra days at sea. The guest services management staff and Captains Club desk were ambivalent and not helpful and blamed everything on the computer software and headquarters. On our second day we anticipated a great cruise experience and booked two additional future cruises. I now intend to cancel both future celebrity cruises to Scandinavia and Croatia because our expectations were not met by a long shot. In my opinion and observation Royal Caribbean ownership in Celebrity has diminished the Celebrity Brand. I have complained directly to celebrity via email survey and no response to date. I intend to call their headquarters in the next couple of days but I have to carve out an hour of hold time on the telephone to get to speak to a rep who will undoubtably apologize profusely for their incompetence. I'm not hopeful that I will get any satisfaction. Read Less
3 Helpful Votes
Sail Date: March 2018
Beginning on a positive note, Celebrity Milleneum gets special praise for: If you're staying in a suite, and you're lucky enough to have Robert as your suite butler, you can expect especially friendly and helpful service. ... Read More
Beginning on a positive note, Celebrity Milleneum gets special praise for: If you're staying in a suite, and you're lucky enough to have Robert as your suite butler, you can expect especially friendly and helpful service. Service and food at the Tuscan Grill, the costly but fine Italian specialty restaurant, were excellent; waiter Alex was a gem. Qusine is an innovative and very enjoyable specialty restaurant. You will get friendly and helpful sommelier service in Luminae, the suite level restaurant, from Mila. Milleneum is pretty good at: Food and service at Luminae, the suite level restaurant; Alessio is a charming, friendly and efficient dining room manager and deserves lots of credit for pulling things together. The crew did a creditable job most of the time greeting and dispatching guests in the theater en route to shore excursions. Milleneum fails as no other cruise lines in our experience have failed so badly at: There were absolutely no enlightenment lectures on in-room tv, maybe because there in fact are no enlightenment lectures.  This was a cruises with stops in Vietnam and Taiwan without a single speaker on the history, food, religion, geography, culture . . . .  Shameful. There never was a shore services desk at any destination; no one to provide maps and local information for independent travelers.  Nor were there any arranged shuttles or transfer services, even at a fee, from ports to nearby towns. Internet service is quite pricey.  Celebrity claims it is "available throughout the ship", which actually translates in reality to a few places scattered throughout the ship -- like next to the front door of our suite but not in the sitting area or on the veranda, and nowhere near an outlet to plug in your device.  This was a complaint echoed by many suite guests and acknowledged by staff, but only after multiple phone calls and visits by one of the computer center people to make sure we weren't making it up.  Their answer: leave the door of the suite open and maybe get a stronger signal!  (No, that didn't work either.)  They ultimately acknowledged that this was not a problem of weak satellite reception; it was fine at the computer center, some places on deck, and in some of the restaurant areas.  It's a problem of using cheap equipment without enough signal boosters throughout the ship.  The closet in the "Royal Suite" was incredibly tiny.  No room for suitcases and barely enough room to hang our clothes.  And yet the suite was full of cupboards with shelves for some mysterious reason -- probably thirty or more running feet of unusable shelf space. In the Royal Suit, there's a weird living room layout: a huge sofa against the wall next to the large dining table and (only) two chairs, but no possible way to sit on the sofa and dine (or sleep, or see anything -- just wasted furniture). Bathroom in the suite has shower doors so close to the toilet you have to step sideways or around toilet to get in and out -- yet a seven foot bath tub that (we wonder) probably no one uses. Like to go to one of the bars for a drink before dinner and hear some pleasant pre-dinner music?  Maybe a pianist or quiet ensemble?  Sorry.  There's an amazing shortage of pre-dinner music in the bars.  All told, on any given evening there were two or three duos, one solo pop singer (who, in our opinion, would be compared unfavorably to Florence Foster Jenkins) and sometimes a DJ -- for over 2000 people.  And the bar music was scheduled for such irrational times as 4;45 TO 5:30, or 7:00 to 7:45, so of little value as pre-dinner amusement. So plan to drink in relative quiet. The in-room  movies are all priced at $15 and none really first run at all. There's not even an in-room tv channel showing dinner menus in the various restaurants.   In the suites, there's a so-called hot tub on the veranda, but it really is a large Jacuzzi bath tub, and the stains look like no one has used it and it hasn't been scrubbed for quite awhile -- we didn't bother to ask. Milleneum is poor, but probably no poorer than some comparable cruise lines, at: Overly large group excursions, yet still pricey.  Tour providers were poorly vetted tour providers with very weak English language skills. A ginormous buffet cafeteria with mediocre food and insufficient seating for crowds on sea days (actually probably should be rated below average, but not so bad as to be put in the "fail as no other" category) Uninspired evening entertainment in the theater The suite veranda isn't truly private; suites on higher floors and crew from the flying bridge can look down on you (and wave to you), so keep your clothes on -- or not. Milleneum is due to be pulled out of service next year for a complete overhaul.  Maybe they'll fix these problems, but since they seem to be mostly corporate shortcomings, I wouldn't hold my breath. Read Less
2 Helpful Votes
Sail Date: February 2018
The crew, except for the nail technicians, were great and very friendly and attentive. The captain was a hoot. The nail technicians loved to gossip. The ports were good, but the ship excursions were not that great. The ship excursions ... Read More
The crew, except for the nail technicians, were great and very friendly and attentive. The captain was a hoot. The nail technicians loved to gossip. The ports were good, but the ship excursions were not that great. The ship excursions would take you to shops that tried to pressure you to buying their marked up products. Do private shore excursions since they are much better. The spa was great, but pricey. Seemed like a lot of nickel and diming. The ship is old and outdated. I was told the cruise ship catered to a hipper, professional crowd. It was a boring 14 day cruise ship with nothing for two business professionals to do. We stayed in our cabin bored for most of the cruise. All activities were catered to an older crowd. The food was horrible and tasted like hospital food with no flavor, unless you paid $100+ a night for upscale dining for two. Limited options to eat 24/7. Room service food was horrible too. The sundry was a joke that carried nothing, not even shaving cream. Read Less
4 Helpful Votes
Sail Date: February 2018
We did this cruise because we wished to see more of Asia after only visiting the Thailand areas like Phuket, Krabi and Koh Samui. This was so disappointing as you spent more time sitting on bus transfers between destinations of between 4hr ... Read More
We did this cruise because we wished to see more of Asia after only visiting the Thailand areas like Phuket, Krabi and Koh Samui. This was so disappointing as you spent more time sitting on bus transfers between destinations of between 4hr - 6 hr because the ports were so far away. I also found that what the ship excursion broucher promised and delivered was two very different things. I thought it was just me being fussy but after asking other people who had done multiple cruises also with Celebrity X on other boats - said this was the worst cruise they had done. I wish I had done a land based holiday flying in and out to the destinations we wanted to see, as the cruise holiday cost us $15,000 AUD in total this would more than cover flights & accommodation The ship was ok but is getting old now - Built in 2000 Our veranda room was good and well looked after by our housekeeper. Ocean View Cafe (free) - main buffet was average. Metropolitan Restaurant (free) - table service but all very rushed in and out. Specialty Restaurants (additional charge) - great but will cost you around $35 each per booking, there is a multi visit discount package. Live music was good but got repetitive after watching several times, Big Screen TV on Rooftop Terrace was good but you will get covered in soot from engine chimney when the boat is moving. Be aware depending what time of year you visit Asia there was is a big temperature difference between Hong Kong 15C to Singapore 36C - this caught a lot of people out who only packed for summer and had to buy extra warmer clothes (Halong Bay was freezing). Ports apart from Hong Kong and Singapore having terminals, the others were commercial / Industrial ports in the middle of nowhere. Excursions - take a face mask for the long bus trips as half the bus were coughing and sneezing sick, which I caught and lasted 4 days. This was also a put off in the restaurants I got up and moved several times in the buffet area - most people have no cough etiquette. Drinks package is a must, we had a classic include but upgraded to the premium for $160 AUD each - can be used in all restaurants & includes wine up to $13 per glass. Sorry but I would not recommend this cruise - do a land based holiday to visit these areas. Im a very easy going person but this cruise was very disappointing. Read Less
1 Helpful Vote
Sail Date: February 2018
Overall the cruise was interesting, if a bit long for my preference. I enjoyed the ports of call, but found the docking locations in two cases, viz. Ho Chi Minh City (Saigon) and Bangkok to far from the sightseeing location. Our ... Read More
Overall the cruise was interesting, if a bit long for my preference. I enjoyed the ports of call, but found the docking locations in two cases, viz. Ho Chi Minh City (Saigon) and Bangkok to far from the sightseeing location. Our ocean view stateroom was Ok, although its location at the bow made for GOOD exercise walking to the aft end and back three times a day for dinning. Over all I would not consider Celebrity and “upper level’ cruise line. I have been spoiled by Oceania (Marina) and National Geographic (Explorer) for life. I particularly disliked the nearly constant “hustle” by Celebrity for their “specialty dinning” options. Indeed, my overall impression of Celebrity is an operation looking to “nickel and dime” passengers at every turn. Two particularly egregious examples of this are charging for the ship tour and for computer related lectures – the latter also included an Apple product sales pitch to boot, and my favorite “nickel and dime” example was the lack of a small pad of paper in the stateroom – event the cheapest motel provide such a minor amenity. Becky & I did have one incident that we will relate to Cruise Critic as Celebrity only allows 1000 character feedback via their requested Survey. In Bangkok, the ship was not able to dock at the originally designated port as they said this was due to the presence of a US Navy ship; in fact, the original docking location was occupied by another cruise ship – we were able to visually confirm this. As a result, the ship docked at SRIRACHA Harbor and they provided shuttle buses to a distant parking lot for those seeking to go ashore independently as no taxies were allowed into this particular port. When Becky & I arrived at this parking lot we waited over an hour for our private guide to arrive which never occurred; another story to be told. At about 11:30AM we sought to return to the ship only to find that shuttle busses, still arriving in the parking lot from the ship, were not returning to the ship – thus “shuttle” turned into one way transport. I think there should have been a representative from the ship at this parking lot to help sort out any problem passenger might encounter; not solve but help sort. In particular, I wondered what would have happened in the hypothetical situation of a passenger exiting the ship provided shuttle bus falling and becoming injured? That passenger would have been at the mercy of a Good Samaritan taxi or tour guide to provide assistance/hospitalization. Through a series of fortunate events, Becky & I were able to obtain transport from the remote parking lot to the original port where the ship repositioned later in the afternoon. From the above, I think you will gather that Becky & I will not be seeking future cruises with Celebrity, nor dealing with their absolutely piece of turd web site. Read Less
3 Helpful Votes
Sail Date: February 2018
This was our third (and probably last) cruise on Celebrity. We are seasoned cruisers (44 cruises) on a variety of cruise lines. We chose this cruise (SE Asia, February 4, 2018) because we had not been to any of the ports (except Hong ... Read More
This was our third (and probably last) cruise on Celebrity. We are seasoned cruisers (44 cruises) on a variety of cruise lines. We chose this cruise (SE Asia, February 4, 2018) because we had not been to any of the ports (except Hong Kong) before and because this cruise ended the same day at Signapore that the Sapphire Princess embarked at the same port. We had sailed B2B on Summit before and knew the design of the ship. We find the atrium area to be dark and dreary. The long curtains look dated and the staircase is functional, but not attractive. We had no expectation of a 5-Star experience (Who ever thought this was a 5-star ship???) but were unprepared for the condition of the ship that we found. We were in a deluxe balcony, cabin 9039. The balcony is relatively small (the same as the others). The metal around the door was corroded and the chairs were not very comfortable. On the inside of the cabin the paint was peeling around the door. The nightlight in the bathroom did not work during the two weeks we were on the ship, in spite of bringing it to the attention of the cabin attendant. He reported it to maintenance and said they would not be able to fix it. The cabin feels smaller than most cruise ships. There is a wall of mirrors that makes it feel smaller, not larger. There were dirty/worn throw pillows on the bed when we arrived. The loveseat was not at all comfortable to sit on. As others have mentioned, the layout of the closet doors and the bathroom door makes it difficult to access both of them. The only plus is that the cabin has a nice shower. The overall condition of the ship is "worn and tired." It was ironic - The Sapphire Princess was headed to drydock one week after we disembarked. It was in very good condition. The ship that really needed to go to drydock for a major makeover was Millenium - and it is still out there sailing. The public areas were nothing special. The theater has a nice design. Chairs in some of the lounge areas need to be replaced. The restrooms were particularly awful. All of the restrooms I was in throughout the ship had maintenance issues. Walls were damaged - eg wall paneling gouged or missing. The door to the corridor may stick or not close (several). The handles on the individual stalls were loose/not fitting on at least 80% of the restrooms I used. Is it that hard to fix them?? And while you are at it - Please wash the windows. They were never washed during the cruise and were streaked and dirty. We chose Select Dining. We were satisfied with the waiter and continued to reserve the same table and time throughout the cruise. The food was disappointing. We were traveling with one other couple. Many nights at least one of us had something that we sent back to the kitchen, usually a meat. The short ribs were tough. Steak was variable - sometimes ok, sometimes tough, sometimes over/undercooked. The lamb one day was inedible - all gristle. The Shore excursions were actually better priced than some of the same tours on Princess. The quality of the shore excursion we took was good. (We did several tours arranged with fellow travelers on Cruise Critic). The orchestra was very good, the singers and dancers not so much. Their original production "Elysium" was confusing and not well done. As we look at options for our next cruises we have eliminated Celebrity from consideration. Read Less
6 Helpful Votes
Sail Date: January 2018
My wife and I found most things about this cruise very poor and we were glad when it ended. With the exception of cabin staff, visiting entertainment, and the Ocean View buffet, everything about this cruise from the food down to the ... Read More
My wife and I found most things about this cruise very poor and we were glad when it ended. With the exception of cabin staff, visiting entertainment, and the Ocean View buffet, everything about this cruise from the food down to the quality of the toilet paper was 2 Star. From the moment of embarkation we were pestered to purchase a drinks package on numerous occasions which we did not want. However, we did drink a lot less wine on this cruise compared to our 10 or so previous cruises because, when we did wish to purchase a drink wine menus were not available in most bars and to order a drink was a time consuming ordeal in itself. On several occasions at dinner we were half through our main course before we could even get a bottle of wine. When we complained to one of the senior wine waiters, he informed me that they have difficulty in recruiting staff. However we, together with others on the cruise, got the impression that having sold a lot of drink packages, it was not in their interest to have too many wine waiters around as people who had purchased the drinks package would be taking advantage of the free drinks they were entitled to. A lot of the time in the onboard bars the barmen had to double up as wine waiters, but the 18% service charge on all drinks was still duly added. Considering that there was a mark up of almost 1000% on some wines, the quality was very poor. The cheapest bottle of wine was around $32 which by the time you added an 18% service charge amounted to close to $40. Compared to our last Celebrity cruise a few years ago, the reduction in staffing in the main dining room was palpable. On at least 3 occasions we had to wait more than half an hour before we received our main course causing us to miss most of the main show in the theatre. The food was tasteless and often served up cold. The tables for 2 ,which we occasionally asked for, were a farce with only inches between the tables. There was no promenade deck, no games room and only a very small sports bar in the Casino, which was closed when the Casino was closed rendering it impossible to watch UK sporting events. The entertainment around the ship after 8 pm was virtually non-existent. The last Celebrity cruise we went on had a pianist playing requests in what is now Michael's bar and it was always difficult to get a seat as it was always packed to the rafters. Now it is a private room for suite guests and I only ever saw 4 people at most using it - I suppose they don't want too many people drinking in the evening as they might take advantage of their drinks package! You were made to feel second class as you were constantly being asked to upgrade to the speciality restaurants which were generally empty whenever I looked in. Everything came at a price and whilst I appreciate they are running a business, profit seems to be the driving force and not the well being of the passengers. If you were ill and confined to your cabin the movies on offer were pay per view. We came away with the view that if you wanted any semblance of quality you would have to pay a premium for it. If you need to constantly pay extra for quality you might as well book with a premier cruise line first as last. To the both of us it all seemed like highway robbery!! At least the notorious English highway robber Dick Turpin had the decency to wear a mask when he robbed people!! Perhaps some celebrity staff should follow his example. Read Less
3 Helpful Votes
Sail Date: January 2018
We have cruised many times with different cruisies.We chose Celebrity because we hadn't sailed with them before. We noticed straight away the ship needed some TLC but accepted it ,we had a friendly welcome from the staff. Our ... Read More
We have cruised many times with different cruisies.We chose Celebrity because we hadn't sailed with them before. We noticed straight away the ship needed some TLC but accepted it ,we had a friendly welcome from the staff. Our cabin was a balcony which was quite nice. We straight away canceled our gratuities as we like to tip the staff ourselves. Our first evening with our meal we like to have a glass of wine so we ordered a bottle of wine and I was horrified to see the price of 60$ including 18% gratuities. So from then we were charged 18% gratuities on everything we bought on the ship.Never been charged before on all the ships we have been on.The staff in the dining room were very happy and friendly and nothing was too much trouble. The trip itself was ok but the ports were too far away to visit the main cities Will never sail with Celebrity again as the cruise itself was expensive without all the added extra;s Read Less
2 Helpful Votes
Sail Date: January 2018
We planned the holiday with our friends Margaret and John Welsh and were extremely excited by the prospect of visiting Singapore,Thailand, Vietnam and Hong Cong. The ship was described as five star but frankly fell far short of our ... Read More
We planned the holiday with our friends Margaret and John Welsh and were extremely excited by the prospect of visiting Singapore,Thailand, Vietnam and Hong Cong. The ship was described as five star but frankly fell far short of our expectations. We boarded the ship on the morning of 21st February about 11.30am, waiting until after 2pm to gain access to our cabin. We weren’t impressed about being harassed to buy a “drinks package” as soon as we boarded. Our luggage was delivered to the cabin minus one suitacase which unfortunately, due to an oversight on my husband’s part, contained all my medicatio, distressing. The suitcase had been taken to what I would describe as a clearing area, the problem being that it contained a small travelling iron. After queuing, along with many other passengers, we was able to remove the iron and retrieve the suitcase. We have been on numerous cruises before but never Celebrity Cruises. We learned that laundry facilities were non existent so it seemed sensible to take a travelling iron. The cabin was perfectly acceptable but we were shocked to discover that tea making facilities were not provided, very poor and extremely disappointing. Food in the restaurants was on the whole very good apart from stale crackers being served with the cheese. The staff were extremely courteous and helpful. The entertainment was not up to the standard of other ships we have sailed on. Most of the ports that we stopped at were container ports requiring long bus journeys to reach places of interest. We would never travel with your cruise line again or recommend it to anyone else. Regards Hazel and Richard Payne Read Less
3 Helpful Votes
Sail Date: January 2018
The crew was excellent. I don’t know why Celebrity has not refurbished this small dark and dingy ship when they boast new Solstace class ships. Buffet was inedible, crowded, heavy sauces and u health selections. Main dining room alway ... Read More
The crew was excellent. I don’t know why Celebrity has not refurbished this small dark and dingy ship when they boast new Solstace class ships. Buffet was inedible, crowded, heavy sauces and u health selections. Main dining room alway served dry over cooked meals. Specialty ding was very good at $90 per couple extra.msnows were very good. Group (bus) tours close to awful. We chose to switch to private tours at great expense. Rooms small, few outlets, ship should be retire. Don’t get lured by price. This ship is a dog. Crew make it palatable. Quinine, Tuscany and Sushi restaurants are good but cost $45 per person. Given the lousy food it was worth the extra expense. si cje we switched to private tours and specialty dining. The spa was very good at high prices. We sailed Celberity several times on newer ships. This ship needs to be scuttled. Bad for their image. Read Less
Sail Date: December 2017
We have sailed with Celebrity quite a few times and we have always recommended it till this last cruise. We chose this cruise as it was going to places we havent been especially Vietnam which was very lovely and unusual. Unfortunately the ... Read More
We have sailed with Celebrity quite a few times and we have always recommended it till this last cruise. We chose this cruise as it was going to places we havent been especially Vietnam which was very lovely and unusual. Unfortunately the ship was awful it needs a complete refurbishment or taking out of commission completely. We had issues from the minute we stepped in the cabin, it was lovely and clean and the cabin steward was very helpful. we unpacked and went to put our passports etc in the safe, it wouldnt close and no instructions, guy came down and explained what to do (we had missed a letter A off the combination) we did it whilst he was there and all ok. Next day went to open it and it wouldnt open had to wait for him to come and to see to it, this happened a couple of times, so annoying. then probs with air conditioning waiting for a day and bit to get it sorted. Next day a prob with toilet wouldnt flush, reported it in morning, nothing done by lunch phoned again, then again they eventually came to do it at 10.30 at night when we were in bed. The engineer did it from the outside but did something to make everything in the bowl go over the bathroom floor so they had to get a cleaner in to clean and sterilize. The food most of the time was bland and not warm, not even when it was just brought out from the kitchen. the waiting times at the omelette was disgusting, working off one little electric ring instead of 2. i waited over 15 mins (2 people in front of me). Staff very pushy with selling the drink package. Getting off to visit we had to use the tender waited over an hour and half to come back after only a couple going. Apparently one broke down (this is disgusting if there was a real emergency and you had to take the tender to save your life it would break down then where would you be" Very disorganised and no communication to tell you what was happening. The thailassotherapy pool was rusty round the edges and on the bottom of the pool, not nice at all. At breakfast hardly ever saw the man with the trolley refilling your coffee or tea. Dress code in the dining room at night left a lot to be desired. I ordered the starter when it came it was far too spicy asked if i could have a salad instead, very polite no problems but waited 30minutes for it, (everyone had finished theirs and was waiting for their main course) not good at all. Re our companions at the table requested one for 8 people, only 7 of us , myself and hubby and 5 elderly ladies!!!! not good at all so we often went to the buffet upstairs. Unfortunately we had booked another cruise with Celebrity for february (next month) with another ship but if we could have cancelled it we would have done as we dont want the same experience again. If its no good then we will never go with Celebrity again. Wherever you went on the ship or who you met they all had quite a few complaints about the ship and staff. The price of the drinks are disgusting to say what they can buy them for with them buying in bulk for all their ships, and there was No Happy Hour !! this alone was a disgrace.There are a couple of good points the handrails leading to our cabin was always nice and clean, on the rest of the ship they were sticky and dirty. The entertainment was fantastic lots of great artists. Read Less
Sail Date: December 2017
Cruise company and itinerary good - Tuscan restaurant is absolutely fantastic and Qsine comes in second best - also did Sushi on 5 which was good. Not overly impressed with food in Dining room so ate meals in buffet at night . Loved the ... Read More
Cruise company and itinerary good - Tuscan restaurant is absolutely fantastic and Qsine comes in second best - also did Sushi on 5 which was good. Not overly impressed with food in Dining room so ate meals in buffet at night . Loved the breakfasts in buffet . Vietnam excursions especially the travel to Hanoi for a day definitely needs to be re-assessed. It was too far to go there and back in one day with very little time actually spent in Hanoi and the drive back to the ship in the dark was dangerous with the bus speeding. Also we arrived back at the tender with 2 minutes to spare before the last tender - I know we were on a ships excursion however Halong Bay has curfew restrictions as well. That was the only real excursion complaint. Sorry because of weather couldn’t go to Hoi An but that was not the ships fault Read Less
Sail Date: November 2017
Wanted to do the far east,thought this was the cruise,arrived hong Kong 9 a m, (no rooms until after 1 PM) 12hour flight be aware.upgraded to aqua ,with what thought the extras. Blue room dining, breakfast in room,24 hour cabin ... Read More
Wanted to do the far east,thought this was the cruise,arrived hong Kong 9 a m, (no rooms until after 1 PM) 12hour flight be aware.upgraded to aqua ,with what thought the extras. Blue room dining, breakfast in room,24 hour cabin service, etc etc , after upgrading it wasn't worth it,upgraded to full drinks package, not worth it.blue room dining no different than main, service slow and inept. had 3 breakfast to room, all cold.mini bar in room ,unable to use,even though upgraded to top drinks package. If you ask for a alcohol drink to room, you pay ??. excursions ,bought on board rip off. Step outside get them yourself a lot cheaper. ship docks mainly in container ports, that's why pointless up grade to aqua class.destination port to Hanoi 4 hour round trip. Similar to Bangkok ,6-7 round trip, ,remember that docking is about 9 am and departing 5-6 pm.WIFI the most expensive I had on a ship.around 45£ for 1hour once you start using it ,that's when the hour starts.Entertainment not up to standards on other cruises. Staff are like any other ship friendly and polite. Food okay .ship clean and tidy. Unfortunately about 20 couples fell ill ,as myself. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose this cruise because the sailing dates fitted in perfectly for us to celebrate the 50th birthday of my wife, it had been booked for 1 year in advance. We arrived at the terminal to get on the ship at our allotted time only to ... Read More
We chose this cruise because the sailing dates fitted in perfectly for us to celebrate the 50th birthday of my wife, it had been booked for 1 year in advance. We arrived at the terminal to get on the ship at our allotted time only to discover that a block booking of about 700 had turned up early resulting in queues everywhere, but we could live with that we had a holiday to look forward too. We had read reviews in advance about the ship but that didn't bother us much as cruising is subjective.All i can say is the ship is indeed tired in a lot of places, rust on a lot of outside areas the ship just needs a lot of TLC.If you had never cruised before it would be fine but if you have the newer ships blow the Millennium out of the water,Celebrity need to take this vessel out of service asap (i believe it goes in for a refit in the next year or so) or charge accordingly ie tired old ship should mean cheaper price? Having to share a cruise with a block booking which was a free holiday for them all was no fun.From them all mobbing the oceanview cafe and them touching the food and then leaving it for someone else to pick up i found revolting, to sitting on the stairs in large groups is ignorant and a safety hazard for other passengers.Maybe in future Celebrity should do the right thing and let all the fare passengers know that they are sharing the ship with people that are on a block booking. In booking this cruise we wanted to see places we hadn't seen before, at no point does it tell you on the Celebrity website that some of the ports are a 3 hour roundtrip to the city or place you are visiting, maybe that should be on the website? The tours that are sold onboard are average at best you can easily do your own deals with a taxi for a tour at most places for a fraction of the price,Manilla is a perfect example you can walk from the boat to most places but Celebrity charge a lot for driving around the block a few times to make it look like a tour. For a vacation that was booked 1 year in advance for i feel this cruise was very average its like staying in a Hotel that 20 yers ago was a 5 start but over the years is now a 3 star but they are still charging 5 star rates.In saying all of this the staff onboard are the best that we have seen compared to other cruise ships, they always smile and are a credit to the ship. Celebrity must do better. Read Less
1 Helpful Vote
Sail Date: October 2017
On a few occasions, the Captain gave self-praise for doing his job. His officers did not mix with the passengers during functions, they stood around in groups like security guards. The Captain was late to functions. The decor is outdated. ... Read More
On a few occasions, the Captain gave self-praise for doing his job. His officers did not mix with the passengers during functions, they stood around in groups like security guards. The Captain was late to functions. The decor is outdated. There was plenty of table sanitising and handrail sanitising but never saw any chair sanitising in the buffet area. The design of the buffet sneeze guard encouraged passengers to go under to get to choices at the rear thereby breathing on food choices. Also, there was lack of cleaning around the ship, in particular, lift control panels, lift handrails, and stairwell handrails. Some staff displayed poor attitude. Generally, the food choices were great but they lacked flavour, however, the grill and pizza served food that had flavour and was cooked correctly. The healthy cafe lacked choices and it appeared to offer choices to entice spending. Speciality coffees were very expensive. The Qsine was a good and innovative experience. The buffet icecream choices were very good.There was no drink service in the buffet area except for a coffee and tea trolley during breakfast. The coffee was hot only at breakfast times. Read Less
Celebrity Millennium Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.1

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