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4 Helpful Votes
Sail Date: March 2019
I have "lurked" on CC often in preparation for this cruise and others so decided to attempt to share my (and my husband's) latest experience in the hopes that it will provide some info for others. We were 6 travellers (2 ... Read More
I have "lurked" on CC often in preparation for this cruise and others so decided to attempt to share my (and my husband's) latest experience in the hopes that it will provide some info for others. We were 6 travellers (2 have sailed Celebrity often) but for 4 of us, it was our first time on Celebrity although we have all cruised many many times over the past years. We have more often spent time on RCI, MSC, Princess, Celebrity (often for 2 of us) ships and enjoyed an Oceania Transatlantic crossing in October. After spending a week or so in fabulous Hong Kong, we reached the port on Saturday,March 16th about 3 or so hours before departure. Perhaps we should have boarded earlier as it was not an especially good first impression for me - few staff to direct passengers and a confusing process to follow to get checked in at port and on board-not the usual warm welcome on board I expected. However, things did look up as our Aqua class balcony was newly refurbished and we met our friendly and hard-working steward Efren who took wonderful care of us. As noted by others, the new decor is a bit bland but it was very clean and storage was ample although I am not sure how well it will keep up over the longer term. Luckily, there were no issues with the bathroom-the shower had strong pressure, there was lots of hot water and shelving was fine. The sofa was too really small for 2 persons to sit comfortably and one of us had to use the bed to read or relax or sit on the cold balcony! I'm hoping too that Celebrity will address the issue of not being able to hear any announcements in the room-I had to open the door and stick my head out to hear. Otherwise all good. Breakfast was A+ and dinner service in Blu was very nice (hard-working,pleasant staff) and it was great to have a smaller private dining venue. However, the menu was definitely not as exciting as expected given the hype heard from Celebrity and others. Perhaps it was just not to our taste but some combinations were just not appealing and servings were small-I counted 2 smallish scallops once on my plate. We often turned to the buffet for breakfast/lunch and even dinner. The buffet had ample choice (although sometimes repetitive and bland) but you had to search hard for veggies if you did not want salad fixings. Seats were often hard to find but the servers bustled about clearing tables and we never waited long for a drink server to find us. I realise that feeding so many people is difficult but it was often hit and miss on the serving temperature side in the buffet and even in Blu - it was more often than not just "warmish" and you were very happy when you struck a hot dish. I did send a dish back once but as we all know, sometimes it is just too much bother. And where was the exotic fruit hiding when in Asia? Dragon fruit/watermelon/cantaloupe/apples/oranges were mostly it. One final thing-the canapes offered daily to Aqua class passengers were not good to say the least-2 x 4 tiny types of cheese bites etc. I tried to stop them but they kept coming - not a great use of resources. Entertainment was ok-after all,it has to appeal to lots of people and the in-house players were enthusiastic and put on excellent shows. Lecture subjects were not at all appealing-old subjects without much fun. Wi-fi was ok - often slow but better late at night or very early. Staff were the best part of the experience as they were 100% friendly, ready to greet you with a smile or hello and very hard-working. Celebrity is fortunate to have them all. Ports were fine as travel is all about exploring although Jeju island would not be a "have-to-see again" port although to be fair, we just wandered around and shopped a bit in the city using the free short shuttle bus ride to get there. We used a private tour to spend 2 nights in Beijing - it was a packed experience and much better value even for a group of 4 persons. The other 3 ship tours which we did were predictably less fun due to group size and pace but were fine especially as we took advantage of a promotion and did not pay full-price. Visit to Busan was interesting especially the temple and fish market. Museum visit in Taipei was too crowded to really enjoy but buffet lunch at Grand Hotel was fabulous with seafood and Asian offerings. It was very fortunate that we were on a refurbished Millennium which is a good sized ship with nice public spaces and amenities. All in all, I feel it was an average cruise ship experience as my expectations were higher on food and entertainment. Celebrity offerings did not "Wow" me any more than other cruise lines such as RCI and Oceania although it may not be 100% fair to compare the latter. China and Korea were great visit experiences especially with a sea day between ports to recover. My husband and I are not sure if we would try Celebrity again as there are so many options available but remain open-minded. Hope this helped and I would be happy to answer any questions. Happy next cruising to all! Read Less
6 Helpful Votes
Sail Date: March 2019
We chose this cruise because of its itinerary and our last experience with Celebrity. Also the ship had just had a refurbishment (Revolutionised) To be frank we found the ship along with its entertainment rather bland bordering on ... Read More
We chose this cruise because of its itinerary and our last experience with Celebrity. Also the ship had just had a refurbishment (Revolutionised) To be frank we found the ship along with its entertainment rather bland bordering on dull. The refurbishment of the cabins were welcoming, better showers and use of space in the cabin,new flat screen tvs (although poor selection of material, also in the worst resolution i have experienced on a cruise ship,only the ships own hd cameras selling all of their products was properly watchable hmm.) The cabins were kit out in beige and autumn colours,which were fine, unfortunately the whole ship followed this trend (The exception being Al Bacio which is unchanged) which only added to the blandness. I know entertainment can be subjective but in my humble opinion cruise lines have a duty to provide modern and interesting acts not just churning out the same or tired old acts,speakers etc.Celebrity are well behind in this and need to freshen up their talent spotters. Food in the M.D.R. was poor,the menu names sounded good but when the food was served it was not the best presented or tasty, also on the warm side instead of hot.(one stringy steak dinner was served with four (yes 4) chips (french fries for our American cousins). The ocean view provided a better selection, tastier and of course a faster service. We had drink packages (I upgraded to top shelf spirits as i enjoy a makers mark bourbon) After 3-4 days (on a fourteen night cruise) the selection of cider was down to strongbow which is the cheapest, also you had to search the ship for a can of boddingtons ale. Also the pour of drinks with mixers is dreadful you have to tell virtually every bar person how to mix a drink, otherwise your glass would be full to the brim with ice an indiscriminate amount of spirit would be sloshed in and then a mixer (coke,tonic etc) from an open can or bottle would be added, this would normally would be flat from sitting for a long period.Please celebrity invest in mixer machines that keeps your drink lively and train every bar person to pour a 25 ml shot in a single, it is not rocket science. The ship in general is clean and tidy but it is boring and needs a new outlook if it is going to compete in this industry it is not enough to replace carpets and beds and chairs.It has stood still in a market that has moved forward in every aspect and i fear that there is not enough cruisers out there to sustain it. Jazz Read Less
1 Helpful Vote
Sail Date: February 2019
Considering the ship had just come from a massive refurb we expected to have a cruise of a lifetime having cruised most parts of the world it was our first time in the far east, so onboard we got to our cabin which we found to be very good ... Read More
Considering the ship had just come from a massive refurb we expected to have a cruise of a lifetime having cruised most parts of the world it was our first time in the far east, so onboard we got to our cabin which we found to be very good met our cabin boy who was very nice and polite. Then things went downhill at dinner that evening the service was very ship sod and the food which took a long time to appear was cold. the next day we complained about this and expected to go to dinner that night with something different to happen but no exactly the same it did get a bit better as the cruise went on but what was supposed to be managers sorting it out didn't seem to have any control over it. Breakfast was even worse most things were cleared away well before the time advertised so a lot were not available later on, also most tables were left with empty dishes for quite awhile so people coming in to the restaurant did not know if the tables were vacant or no,t so not good at all this did not get better at all and I blame the so called managers who had no idea at all how to manage it. Show seen a lot better on other ships. Overall I would not recommend Celebrity and will not be back myself. Thank goodness we had two nights in Singapore to look forward to which was by the way exceptionally otherwise it would have been disastrous. Read Less
2 Helpful Votes
Sail Date: February 2019
To begin, yes this was our first Celebrity cruise but it was my 47th cruise overall. I had fairly high expectations for this ship and wanted to compare it with NCL although we tend to cruise on Silversea & Crystal. Definitely did not ... Read More
To begin, yes this was our first Celebrity cruise but it was my 47th cruise overall. I had fairly high expectations for this ship and wanted to compare it with NCL although we tend to cruise on Silversea & Crystal. Definitely did not live up to my expectations. We were on the 2nd cruise since the ship was refurbished and the ship still was not 100% complete. When we arrived in our cabin the first day, the fan was so loud it sounded like an airplane taking off and the bathroom door was rattling (and we weren't even at sea). We found our cabin steward (he was excellent throughout) who called the engineer to fix the issues. We soon realized that our thermostat didn't work - whenever we wanted to adjust the temperature, the engineer had to be called. He would set it at either the warmest temperature or the coldest temperature. After the 4th time, we told the cabin steward that we would live with the cold. There was a "sofa" in the cabin that was enough for just one person - ridiculous! There were no gaskets around the doors so you could hear noise around you. We had an adjoining cabin and we heard every cough, sneeze, conversation and each time our neighbours went into their safe. When a gasket was installed around our cabin door, they broke the lock - we returned from an all-day excursion to find our door not latched. When we were in the cabin, we were able to push it closed to latch it but the lock didn't work. Again, the cabin steward had to be contacted and he had the issue fixed but as far as I'm concerned, it should not have happened in the first place. Who leaves someone's cabin door open? Thankfully nothing was missing. Dining was another issue. In the buffet, you could not have breakfast without being interrupted by a crew member trying to sell dining packages. This is not appropriate and intrusive. The buffet was dull and uninspired with nothing memorable. The main dining room wasn't much better - the water tasted of chlorine (only this dining venue) so I depended on bottled water (good thing I had the drink package) and the food was so salty that it was unappetizing (maybe to try and sell more drink packages). The only good meals were in the specialty dining rooms - Sushi on 5 was delicious, Tuscan Grille was pretty good and Qzine was a great experience. The itinerary was great which is what drew us to this cruise. The 2 shore excursions that we did through the ship were good. Usually on cruises, I don't think much about the end of the cruise but I honestly can say that I couldn't wait to get off this ship. When we arrived in Singapore the day before disembarkation, we contacted the hotel that we were staying in for one night and we were able to add an additional night so we got off the ship a day early. The funny thing is when we went to Guest Relations to advise that we were disembarking, no one asked us why. I would have gladly told them why and I was sure to be detailed in my survey, Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise because we wanted to tour South East Asia with the comfort of travelling on a cruise. We knew it would only be a snapshot of the places but we like our creature comforts. Embarkation in Hong Kong was the worst we ... Read More
We chose this cruise because we wanted to tour South East Asia with the comfort of travelling on a cruise. We knew it would only be a snapshot of the places but we like our creature comforts. Embarkation in Hong Kong was the worst we have ever endured. We had supposedly been given “priority“ embarkation but this did not materialize and we were forced to queue for some 45 minutes in baking hot corridors in the line to be photographed for security passes. When we were disembarked in Singapore the corridors had fans to keep the temperature down and it was quick and efficient. We had been on Celebrity Eclipse before and rated it highly. We chose to upgrade to aqua class as we did not enjoy the proximity of tables in the dining room. In Blu we were on the same table each night and were pleasantly spaced from other diners, which was not the case for couples who were cheek by jowl with their neighbours. The ship had just been in dock for a refit and consequently there were several glitches. Our shower did not have hot water for the first three days and the climate control was stuck on cold for the same few days. However these were remedied and we were given a bottle of wine in compensation. Our friends suffered from a very unpleasant smell in their cabin which was not removed despite many efforts and were eventually moved to a cabin two decks higher.. The staff on board were excellent in every department Our cabin steward was most attentive and the staff in Blu were likewise attentive and did their utmost to remedy the mistakes made by kitchen staff. The Customer Relations staff were very courteous and helpful in spite of having to fend off complaints from every side. The captain was charming, always amusing in his daily updates and friendly and available when met on the decks. Our principal complaint was the quality of the food. We found there were obvious discrepancies between menu description and what was actually on the plate. For example; there was soup in a pastry basket…. which was soup in a china bowl accompanied by a wafer of pastry, and a Waldorf salad which said toasted walnuts but in fact contained no nuts. The waiter hurried to get some but of course they were not toasted as the menu said. These may seem trivial points but cumulatively they troubled us after our precious happy experience. Blu was only open for breakfast and dinner. We ate lunch and breakfast in the self service café sometimes which had abundant choice but often it was very difficult to find a table for four. The coffee shop was excellent with very pleasant staff. The ports were on two occasions many miles from the sights and this was a very real down -side for us as the three and a half hour trip to Bangkok was very unpleasant even in a taxi. The port in Chang may was really not a cruise terminal at all as there were no public buses or taxis available to transport us out of the area. We do not use ship excursions as we think they are expensive and we don’t like travelling in coaches. The cabin was fine as was the bathroom. The entertainment on board was of the highest standard and we particularly enjoyed the ship’s singers, dancers and band. The entertainments director was friendly and accomplished. There were six sea days and we found there was not much available to keep us entertained. The speaker was concentrating on aspects of Buddhism and there was little other than the informal quizzes to help the day flow. On Cunard ships there is always a variety of speakers and topics and we have always found their port lectures much more informative. We did not think the TV channel was kept up to date with interesting facts such as wave height, ship’s position and weather up dates. In summary we were very disappointed by this cruise. We are quite particular about food and we thought the standard was poor. We did eat in the Tuscan restaurant and this was good but frankly not worth the extra money. It represented what we received last time in celebrity in the main dining room. We had the classic drink package was very good value except that it did not allow us to enjoy sparkling water like Perrier with our meals, which seemed like a nickel and dime way of penny pinching. We were most unimpressed to find there was no library on board. We will not be seeking to cruise again with Celebrity in spite of a generous gift-voucher which they gave us in compensation for one very unpleasant meal which I was served one lunch time. However it was only generous if you wish to cruise with celebrity again. Competition is fierce between cruise lines but Celebrity need to up their game in their chefs and presentation if they want to stay in the game at all. Read Less
3 Helpful Votes
Sail Date: February 2019
What can I say, from the moment we got to our stateroom which had no electricity it felt like deck 9 was not completed. We were offered a stateroom on deck 10 only to find someone else’s case on the bed and their shoes at the side of the ... Read More
What can I say, from the moment we got to our stateroom which had no electricity it felt like deck 9 was not completed. We were offered a stateroom on deck 10 only to find someone else’s case on the bed and their shoes at the side of the bed. We duly reported this and was told that’s not possible, not nice to be doubted, the room had not been allocated to anyone. The paintwork on the balcony was rough, not painted properly. The bedside lamp never worked, the air conditioning needed altered as the air was warm, the bathroom door was very squeaky, we had no toiletries for two days. The standard type lamp switch was too high. We ordered room service for between 7-7.30 expecting it around 7.15 am, when it didn’t arrive by 7.30 am, I phoned and said it was too late. We got a phone call five minutes later to say it was on its way but I cancelled it, I’m not sure where the tray would go as we didn’t have a table. We dined in Blu every evening and enjoyed it. We went to the Spa for a sauna but unfortunately it wasn’t working, we thought we would relax on the tiled heated seat, it didn’t work either, these were working on our next visit and we enjoyed it. The entertainment was good but not enough staff to take orders for drinks, we ordered one night, had our passes brought back but never got a drink. The first day off the ship was a joke, the queue to get into the theatre went right back through the casino and round again. The next time leaving the ship this was sorted and more like what you would expect. The self service restaurant didn’t have enough staff, I was difficult to try and get a refreshment, the layout wasn’t good, especially if like me you only wanted some bread and cold cuts, I was a bit anxious encase I couldn’t find my husband as it was very busy. The excursions were good but the buses lacked decent seatbelts or none at all. We were on the Equinox in May last year and it was excellent, we were very disappointed in the Millennium, the staff didn’t seem to have gelled, the room attendant missed emptying the bins in the bathroom at night, only occasionally we got a chocolate left on our pillow, no fruit, then there was no table to put it on. We were lucky about the minor details we experienced, others were not so lucky. I will travel again as we received a voucher for a future cruise but at the prices quoted it might not get used. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As ... Read More
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As it was we boarded at 1pm, we had been invited for luncheon valid until 1.30pm. We could have missed this. Our luggage did not get to our cabin until 8pm which we consider very poor. We dined in the restaurant each evening, second sitting. Every time we complained on the temperature of the food and why supposedly hot food was served on cold plates. We were not aware that we had a classic beverage package until the penultimate evening, If we had known we would not have purchased a wine package. Why were we not informed of this when the wine package was purchased? We had a Shore Excursion to Na Trang, Vietnam, where our Guide always seemed to be in a hurry getting off the coach and walking well ahead of the group leading them along busy streets and across roads with no consideration for those who could not keep up. Read Less
Sail Date: February 2019
At embarkation we had to show our passports about four times and then they took them off us!!! The ship was in excellent condition following a recent re-fit but more attention should have been given to the outstanding snags. The food ... Read More
At embarkation we had to show our passports about four times and then they took them off us!!! The ship was in excellent condition following a recent re-fit but more attention should have been given to the outstanding snags. The food was very good in the standard restaurants but the world class dining (extra £35 per head) was certainly not world class and bore no resemblance to the menu shown on the Celebrity website (very underhanded by Celebrity), it even had pizza on the it. I didn't even turn up for the second booking and was prepared to lose the £70 paid. Although i took out the beverage package it was very confusing understanding what was and what was not included. I found the staff very polite. Two out of the three places where the ship stopped were disappointing as they were miles from any form of tourist attraction and therefore cost a lot of money in taxis getting anywhere, although this was still much, much cheaper than booking through Celebrity. Getting on and off the ship was well managed. Read Less
Sail Date: February 2019
We Chose this holiday because it took in some places we haven’t seen in that area . The problem with this cruise was the cost of the drinks it’s which was the most I’ve ever paid on any ship . The food was okay but the hot food ... Read More
We Chose this holiday because it took in some places we haven’t seen in that area . The problem with this cruise was the cost of the drinks it’s which was the most I’ve ever paid on any ship . The food was okay but the hot food wasn’t very hot. Wi-Fi was overpriced. One good thing was the entertainment residents and guest artist . But you could’ve done with a comedian . The cabins were excellent, and the cabin staff were very good. specially Ed cabin 6084 . Shore excursions were okay,coaches were very good Plenty of water on board at no additional charge which is unusual . The guide on board was very very knowledgeable and friendly also the drivers . The meal on our first stop was okay apart from raw chicken which when mentioned no one seems to take responsibility. The second trip off ship had a very enjoyable lunch,meal was excellent lovely hotel local music being played and singers. Read Less
1 Helpful Vote
Sail Date: February 2019
The ship wasn’t completed after its refit, meanining there was on going work during the cruise.... at one point we couldn’t even keep our cabin door closed and locked.... nothing worse than having a drink with crew sanding the deck, ... Read More
The ship wasn’t completed after its refit, meanining there was on going work during the cruise.... at one point we couldn’t even keep our cabin door closed and locked.... nothing worse than having a drink with crew sanding the deck, the crew themselves were first class as was the food, the entertainment was pretty good as well.... as a overall picture I would probably cruise with you again as long as I knew the whole package was completed and the ship was ready to sail....the shore excursions were great and again the guides were very good .... the embarkation and disembarkation were very well organised and I must reiterate the crew did a fantastic job on what was a shoddy unfinished ship so I must congratulate them, I appreciate all your efforts to make the cruise a successful one and I’m sure the ship will be corrected and be in spec by now thank you Read Less
Celebrity Millennium Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 5.0 0.0
Value For Money 4.5 0.0
Rates 4.0 0.0

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