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5 Helpful Votes
Sail Date: August 2019
I sailed with celebrity earlier and remembered a cruise ( in Caribbean) as innovative and top notch especially very good service and food. This time I was in some ways disappointed. However the balcony cabin(6035) was fine and with ... Read More
I sailed with celebrity earlier and remembered a cruise ( in Caribbean) as innovative and top notch especially very good service and food. This time I was in some ways disappointed. However the balcony cabin(6035) was fine and with good service. The cafe Bacio was nice and with good service and nice food/cakes. The intertainment in the theatre was so so. The service in MDR and in the buffet restaurant was scarce. There are not nearly as many waiters as necessary. It is not OK that you must wait and signal to a busy waiter in MDR that you want your glass of water filled up. It is not OK that you must look after a waiter for many minutes to order something to drink in the buffet restaurant. The quality and preparation of the food in MDR could be a lot better. The hot food was normally not hot. 2 dishes, (Drumfish that was as dry a desert , and Baked Alaska that was a mockery against how this cake normally is served) I had to send out. If celebrity wants to maintain an image of luxury it is time to upgrade the restaurants in respect to service and food. Read Less
Sail Date: August 2019
We love Alaska and were excited to return on a different route through the inside passage. We also wanted to do a cruise tour to explore Denali beforehand. The information before the cruise tour was not very detailed and Celebrity had ... Read More
We love Alaska and were excited to return on a different route through the inside passage. We also wanted to do a cruise tour to explore Denali beforehand. The information before the cruise tour was not very detailed and Celebrity had little information to provide. This, of course, caused some problems during the lodging that could've been fixed before arrival. For example, on one of the stays in Talkeetna my husband and i were put in a room with separate beds (full beds) We were never asked what kind of beds we wanted; and even though we called before the cruise several times, Celebrity was unable to give us any details about the accommodations or really on any part of the cruise tour. In the future I would certainly not book any cruise tour through Celebrity. That being said, our tour director was excellent. Also the days spent on the precruise tour destinations were quite short. We arrived at Talketna after any shuttles were available to take us in to town. We spent less than 12 hours at this destination. The embarkation/debarkation was very streamlined compared to cruises in the past. The room with balcony was quite nice and updated and roomy as far as these cabins can be. We did notice some wear and tear/ rust on the outside in the balcony even though the ship had just recently been renovated. The restaurants we dined in were the Ocean View cafe and the main dining room. Overall the service is always top notch. The food however, was hit or miss. The ocean view cafe is pretty hectic in the mornings and while at sea. While at sea it was impossible to find seating though out the cafe or in any of the adjoining areas. The food would sometimes get cold as you looked for a table.The entertainment in the theatre was pretty average to kitschy; however, the ensembles throughout the ship were very entertaining. Read Less
Sail Date: August 2019
We were on the same ship same Alaska cruise 8 years ago.The millennium has been revitalized and the improvements are very nice.The boarding of the ship was fabulous since we had preregistered on line they scan our phones and off to board ... Read More
We were on the same ship same Alaska cruise 8 years ago.The millennium has been revitalized and the improvements are very nice.The boarding of the ship was fabulous since we had preregistered on line they scan our phones and off to board the ship.We were sailing with friends of ours and it was their first cruise.We wanted to surprise our friends so we ate ate Qsine(which this was the next to last cruise for qsine as they were changing out that specialty restaurant and putting a different one in.Food was very good and the service was excellent they also took into account my gluten allergy which I appreciated.The next night we attempted to eat in the dining room and the service was soo bad drinks not being refilled dirty plates not cleared in a timely fashion we spent over 2.5 hours in the dining room and was not pleased.The food is not very good at all reminds me of Golden Corral restaurant or a cheap buffet.With my gluten allergy I was used to the Assistant madre d taking my order for the next night.Well it ended up that the assistant waiter who didn’t have a good grasp of the English language taking my order.My gluten allergy is a serious medical condition and on the Summit they took it very seriously but not on this ship to my dismay.The next few nights we ate at either a specialty restaurant or off the ship.I brought my concerns up to the maitre d on the next to last night on the ship and told him we will not being eating in the dining room again.The buffet was terrible also with one day my wife saw bugs crawling over the cheese...yuck.Our room steward did a wonderful job and we had problems with the air conditioning which took 2 days and 2calls to maintenance to get fixed.We specifically choose this date because my wife wanted to see the dancers from the American Ballet theater.We enjoyed the performance and the comedian on the first night.Service has gone done hill where I had to chase someone down for a drink and the workers did not seem to be happy at all.We saw 2 workers we had on our wonderful trip on the summit and they were ready to go back to that ship.We had several problems getting bartenders attention because they were busy talking to the pretty young ladies.Alaska is one our favorite trips to do but I need to think twice before getting on a Celebrity ship. Read Less
2 Helpful Votes
Sail Date: July 2019
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. ... Read More
This ship was just refinished and it appeared brand new with lovely decor and finishing. Our balcony room was just big enough and service there was terrific. Only complaint was a toilet seat that slammed. And we heard neighbors slam too. Food on ship was somewhat disappointing as Celebrity reputation was much better. Specialty restaurants were excellent but main dining room and buffet were hit and miss. Some of the portions were tiny and food typically arrived like warm Drinks were good but inconsistent. Don’t order old fashioned as they couldn’t get it right. Bloody Mary was great Our stops were marred by poor weather with two most exciting spots the worst. Our helicopter ride to Glacier was cancelled and inside passage was foggy. We also did a pre cruise land cruise with celebrity to Denali to see wildlife. Strange as Celebrity doesn’t really run that part of tour. Information was lacking Read Less
Sail Date: July 2019
I choose this cruise line in part because it touted a great children's program. I thought I had investigated the details but when I got there the cost or the Kids at Sea was $6 extra an hour which was not at all advertised in the ... Read More
I choose this cruise line in part because it touted a great children's program. I thought I had investigated the details but when I got there the cost or the Kids at Sea was $6 extra an hour which was not at all advertised in the Celebrity materials. The person at the sign in desk said, among other things, "We have computer games, Minecraft and Fortnight." Of course my 10 year old was all excited and wanted to spend his cruise time there. $6 an hour for the kids to play computer games????? We take them on a cruise to get them away from the electronics! The Alaska cruise had NO heated pool outside and it was COLD. No one was in the outside pools and the indoor pool was open to children only from 4-7PM. I think for the price you pay for a cruise the ship should be able to afford to heat one pool especially if there are children on board. The only kids activity my child took part in was "Dodge Ball for ages 10-14"---When we got there the activity director invited the adults that were playing basketball to join in the fun. There was no mention of anything like "below the waist." Adults and teenagers were aiming at each other's heads while the children were just in the way. My child was hit hard in the chest with an adult elbow that was trying to avoid a head hit. Fortunately at that point he wanted to leave. I will likely choose a different line next time. Read Less
Sail Date: June 2019
I have been sailing for over 25 years and regularly with Celebrity. We went to Alaska with Celebrity as I always had a good time and excellent value. This time, there were a few differences related to some 'changes'. There are ... Read More
I have been sailing for over 25 years and regularly with Celebrity. We went to Alaska with Celebrity as I always had a good time and excellent value. This time, there were a few differences related to some 'changes'. There are now some exclusive areas on the ship. For example, unless you have a suite, you cannot access the front of the sun deck (the reintroduction of classes on a ship was quite a shocker). In addition, the refit has ruined the back of the sun deck with a giant screen playing cartoons all day and a steel structure blocking the view to the sea. The cabins were very nicely redone and room service was impeccable. The main dining room refit is quite 'different' but we got rapidly used to it. Service was outstanding in the main dining room, and the food went from outstanding to very average and it seemed a challenge to cook anything but shoe lather. The portions went from fine to microscopic. Tuscan grill was quite a disappointment, and I cannot understand why this is replacing Ocean Liner. The shows were very nice, and guest service was as good as it gets. Despite a few items over which we were disappointed, we still had a good time. Read Less
10 Helpful Votes
Sail Date: June 2019
My wife and I like the Alaska itineraries, and had previously cruised on NCL, Princess, and RCCL. We wanted to experience Celebrity Cruises, expecting things to be 'a notch above'. Sadly, this did not prove to be the case. ... Read More
My wife and I like the Alaska itineraries, and had previously cruised on NCL, Princess, and RCCL. We wanted to experience Celebrity Cruises, expecting things to be 'a notch above'. Sadly, this did not prove to be the case. First, let me state that the crew and staff were truly excellent - no problems in this area. Well, there was the time in the Cosmos Lounge when I ordered a Bloody Mary, and was served tomato juice with a splash of vodka. I took it back and the bartender added the spices, but then failed to add the olives (which were standard on the many other Bloody Marys I had). The bartender did not speak, not saying he was sorry . . . nothing. It seemed odd that the bartenders would be so bad in what must be the premium lounge on the ship. The ship had recently undergone a 'revolution' - since I had not seen it in its previous incarnation, I cannot really comment on this, except to say that the ship looked clean and well maintained, in general good shape. We found the decor to be somewhat underwhelming - bland colors, very few art objects, blank walls. The ship's library was reduced to a few niches in a wall outside of a lounge - just sad. The Grand Foyer was anything but. Compared to the Promenade of a RCCL ship, this compared very poorly. There was no sense of luxury, of grandeur. Our cabin was an oceanview stateroom - never again will I cruise without a balcony. Still, it was large, neat, and well-appointed. Our cabin steward (Emmanuel) was excellent. On this cruise, I learned to NEVER book a room anywhere near a lounge. We were on deck 6, and the Cosmos Lounge was on deck 10 - but the constant, irritatingly loud 'thumpa-thumpa' of what allegedly passed for music made it's way down to our room. It was impossible to fall asleep until the wee hours of the morning when the lounge closed. In general, I found the music in the lounges to be excessively loud - making it difficult to hold a conversation at times. Where we really felt let down was in the dining, both in the Ocean View Cafe (buffet) and the Metropolitan Dining Room. The food in the buffet was uniformly unexciting, with many of the hot items being served only warm. The quality of the food was acceptable, but not much more than that. The deserts were mostly awful. There were very few chocolate items; there were various flavors (colors?) of the two-layered cake-y things that seem popular on cruise ships - I tried one and found myself wondering if they are calibrated to another culture's taste buds. The top layer was quivery and gelatinous, where it should have been rich and creamy. The bottom layer was a dry, tasteless cake. Another issue with the buffet was that the food was spread out in different pods, making it difficult to find everything. Also, the buffet could feel VERY crowded - several occasions we circled multiple times, looking for an open table, only to give up in frustration. The quality of the food in the MDR was better (as should be expected), but except for a couple of outstanding entrees (Seafood Orzo, Scallops Crudo), the rest were just 'good'. I had one NY steak that was tough and gristly. The seafood dishes, notably fish, had surprisingly tiny portions - smaller even than the recommended meat serving size that is a 'pack of cards'. On the other hand, our excellent waiter Zachary brought me three lobsters . . . My bottom line here is that I believe the overall food quality of most cruise lines has dropped, with their focus on their 'specialty' restaurants. Sorry, after shelling out $$$$ for the cruise, I don't feel compelled to pay extra for the pleasure of getting the quality of food that should be available in the main dining room. The on-board entertainment was between good and very-good. The instrumentalists and the vocalists all did fine jobs. The production 'Elysium', while having acceptable musical performances, was confusing and not well considered. The December 63 group was excellent. Service was generally excellent - the staff went out of their way to be pleasant and helpful. This was perhaps the only area where we felt Celebrity was 'a notch above'. We did find that there were too few of the roving bar waiters; I had to go wait at the bar to order drinks after waiting for a server to come. Having been to Alaska previously, we did few shore excursions. Our captain did manage to take the ship to within a few hundred feet of the Hubbard Glacier - truly a once-in-a-lifetime experience. Except for the miserable weather in Ketchikan, all of the other days were beautiful - clear skies, sunshine, temperatures in the 60s and 70s. I wore shorts most days. The cruise lines generally have embarkation and debarkation down to a science, and Celebrity was no exception. This all went very smoothly. Overall, the cruise was good, but I might go back to RCCL for our next cruise. I just didn't get the sense of luxury I was expecting. I was hoping to experience better food in a more refined atmosphere, and that just didn't happen. I was also hoping (perhaps unrealistically) to be surrounded with passengers whose tastes and behaviors were more refined. Many seemed as if they would be more at home on a Carnival 'party ship'. One final thought - the Celebrity app needs MUCH more work. It often had incorrect information, causing us to miss some events we had planned on attending. Use with caution. Read Less
9 Helpful Votes
Sail Date: June 2019
We just got back from the Vancouver to Seward Cruise and were disappointed in the cruise and the land portion of the tour. The food was just okay--portions were small for seafood selections and shrimp dishes were rubbery. The cakes ... Read More
We just got back from the Vancouver to Seward Cruise and were disappointed in the cruise and the land portion of the tour. The food was just okay--portions were small for seafood selections and shrimp dishes were rubbery. The cakes were dry and tasteless. We were constantly harassed by hawkers selling specialty dining. One day they were offering a Crab Dinner for 55% off but had increased the initial price before the discount so it wasn't a deal at all. WiFi sucked--had a hard time getting app to sync with WiFi and then every time we closed the app, the WiFi would knock us off. When trying to communicate with our group, messages weren't delivered in real time and were often missed. Concierge Class rooms were tiny and there's no plug for a hair dryer in the bathroom. Excursion times were changed without a notification about the change. This caused an overlap of two of our excursions which had to be changed at the last minute. Had I not looked at my calendar for that day on the app, I would not have known about the time change and would have missed an excursion without the chance to cancel and get reimbursed. FYI--excursions are more expensive if you don't book them ahead of time. Land Tour: BE AWARE that you will sit on a bus for nearly 8 hours going to Denali. Bathroom was disgusting on the bus without running water--only hand sanitizer was available. No meals are included in the land portion. Excursions are available once you get to Denali, but when you get there at 5 pm, there's not much time to do anything. We just didn't feel like we got our money's worth out of this cruise. Celebrity touts themselves as the Premier Cruise Line so we expected a lot and came away disappointed. Read Less
12 Helpful Votes
Sail Date: May 2019
This boat is absolutely gorgeous! And the ports of call were exactly as expected. We even had sunny days EVERY DAY! How wonderful! The new interior is modern and chic, and the staterooms are lovely and the food is so much better than the 2 ... Read More
This boat is absolutely gorgeous! And the ports of call were exactly as expected. We even had sunny days EVERY DAY! How wonderful! The new interior is modern and chic, and the staterooms are lovely and the food is so much better than the 2 Caribbean cruises I'd done 20 years prior with Carnival & Norwegian. That said, here's why only 3 stars... 1. Very pushy sales all the time to buy stuff, pay extra for specialty restaurants and excursions 2. Hidden costs - we had the Classic Drink package and in many bars there were either no menus with prices or no menus at all. $4 extra for a small Perrier?!? And $5 per scoop for gelato when ice cream was free to all? No signage about the extra cost, so the staff had to let us know and often too late to change our minds. 3. The APP!! OMG, it worked for the first 3 days on our iPhones and barely at all on Android. Different activities listed in the native apps, and a weird fix to sync them. The texting worked OK for a few of us, but for one of us it almost never worked. Thankfully you could track your spending by looking at your account on the TV (though why there were 2 accounts for a couple, I can't figure out and I'm a software designer). 4. I'm a vegan, and though there was fresh fruit and a salad bar at the buffet, you had to order 24 hours in advance for a vegan meal in the main dining room, and they didn't even cook the wild rice enough (crunchy). I only found out on the last day from a passenger that they had an Indian menu that you could order from in the main dining room that had more veggie and vegan options - WHY DIDN'T our waiter or the manager know this????? They both took a 24 hour order. 5. Our bathroom stunk of sewage which got progressively worse each day. Asked someone if it could be fixed around day 5 and it did help. 6. We had an ocean view, but it's a round window. Last time I had an ocean view 20 years ago it was at least a large rectangular window, not a 3.5' porthole. 7. Fitness center where you can work out is open 24 hours a day, but the locker rooms shut down at 10pm?!? No signage for when the pool and hot tubs are closed, apparently 10pm as well and the staff are NAZIs about it. 8. And lastly, I know cruise ships are doing quite a bit to keep passing germs to a minimum through hand washing, and I've never washed my hands as much as I did on this cruise, so figured at ages 38 and 49 we would be pretty safe from catching anything, but alas we both have nasty colds/sinus infections that'll take at least a week to get over. :( Perhaps Celebrity needs to install better air filtration systems? We didn't even hear anyone with a cold all week long, where did it come from? Oh and thanks to the ratings items below... we were one of the first to get on our cruise but signage was not up fully so we went right when we should've gone left and wasted 20 minutes finding the way onto the boat after we did our paperwork. And every staff member along the way had contradictory information - put your sea cards away, take them out, put your passports away, keep them out. Get your info straight people! We were the youngest on this trip, I can only imagine how confusing it'd be for the majority of the 60+ y/o passengers. Read Less
5 Helpful Votes
Sail Date: May 2019
We’d been led to believe Celebrity was a premiere cruise line and chose this Alaska trip with a great itinerary to get a feel for the cruise line. The Good Things: lovely balcony cabin with very nice shower room. Comfortable bed. ... Read More
We’d been led to believe Celebrity was a premiere cruise line and chose this Alaska trip with a great itinerary to get a feel for the cruise line. The Good Things: lovely balcony cabin with very nice shower room. Comfortable bed. Great room steward. Some very good external entertainment. Good CLA staff. Food in main dining room was very good and also in Oceanview Cafe. Tuscan Grill was excellent. The Not So Good Things: Service I’m the MDR. First night it took a while for our waiter to arrive and he seemed harassed and didn’t introduce himself or talk about the menu. It also took the wine waiter 40 minutes to get to our table. Second night they tried harder and wine service was good but our waiter never smiled and seemed in a huge rush each time. We only went once more to the MDR and when our hot starters were served cold it took over 20 minutes to get replacements. We were also constantly interrupted by assistant waiters asking if everything was ok. Although the food was great in the buffet we felt there were not enough staff clearing tables. We always seemed to be surrounded by tables which needed clearing and cleaning. The Cafe al Bacio was good but kept running out of supplies. We also felt there should have been more signage around the ship and more rubbish bins. Overall we didn’t think the difference between our usual cruise line, RCI, and Celebrity was particularly marked. It would probably only be an interesting itinerary that would make us choose Celebrity again. Read Less
10 Helpful Votes
Sail Date: May 2019
My husband and I chose this trip due to it's itinerary. We had done an inside passage cruise, but we wanted to visit Anchorage and Seward this time. We had sailed on Celebrity before and we were looking forward to experiencing the ... Read More
My husband and I chose this trip due to it's itinerary. We had done an inside passage cruise, but we wanted to visit Anchorage and Seward this time. We had sailed on Celebrity before and we were looking forward to experiencing the Millennium. It had recently undergone a "revolution" or refurbishment. The ship's cabins were redone and look fresh and offers lots of storage. A plus is the USB chargers in the cabin and a freshened up bathroom. The downside of the refurbishment is that the library was eliminated to make room for more cabins. If you are looking for a book and a place to read you need to go to a bar area. The dining in the Main Dining area was a disappointment in regard to food. Most dishes were smaller portions and often poorly seasoned. The kitchen seemed to have a problem with cooking pasta and couldn't prepare a proper Beef Wellington. If you wanted a better cut of meat such as a Filet Mignon, you have to go to a pricey specialty restaurant. It has to be noted that although the food was average or worse, the service by our waitstaff team was exemplary with our waiter Rizel. Our Sommelier went above and beyond to find us interesting wines for each meal. The overall experience was average to good with no overcrowding to speak of. The ship offered a number of activities but few that we were interested in. The one thing I was looking forward to were the talks by naturalist about the area and wildlife. Sadly they scheduled many of the talks in either the early morning during the breakfast hour or in the evening during dinner time or when other entertainment was going on. The ports were nice with friendly locals, but now have so many jewelry stores that it takes away from the local flavor of the stops. We opted not to go on excursions due to the price, but enjoyed the stops. Bottom line, this wasn't a bad cruise but simply an average experience. It makes me wonder of Celebrity has changed or if this was only on this ship. Read Less
17 Helpful Votes
Sail Date: May 2019
We chose this cruise because we love sailing to Alaska and are loyal to the Celebrity brand. With our past cruises we have always been very pleased with the food quality and service, but this cruise was a complete disappointment. It seems ... Read More
We chose this cruise because we love sailing to Alaska and are loyal to the Celebrity brand. With our past cruises we have always been very pleased with the food quality and service, but this cruise was a complete disappointment. It seems as if Celebrity has lowered the quality standard in the dining room, perhaps in the hope that people will opt for the fee-based specialty dining. As I feel that I have already paid for my meals built in to the cost of the cruise, I am loathe to have to pay to get a quality meal, especially when in the past Celebrity has done a great job with the food. The fish choices on the menu were limited and poor (tilapia is a toxic trash fish and they offered it twice during a 7 day cruise), the cocktail shrimp were watery and limp, and the trout looked like it had been ironed, it was so thin. The pastry dough on the Beef Wellington was raw and the beef was tough. The pasta dishes were watery, gummy, and inedible, as was the couscous. The dessert cakes were dry, and the selections were uninspired. The only thing consistently good in the dining room was the bread, which was excellent throughout the ship, always fresh and delicious. The buffet food was actually better than in the dining room, with a wide variety of international foods. As I mentioned before, I have always thought the food on Celebrity ships was top-notch (in the dining room) so I feel like I speak from a place of knowledge. Now we come to the beverage service. Several times (in different bars) my traveling companion ordered a Woodford Reserve bourbon, and was served scotch. The second time this happened, she said she did not get bourbon, and the bartender replied that he had given her something "better". Bourbon is not interchangeable with scotch, and why give someone something they did not ask for? Also the inconsistency of the mixed drinks at each bar was apparent when ordering the same drinks regularly. The poor bar service just boils down to lack of staff training on the part of Celebrity. As far as technology is concerned, Celebrity dropped the ball there as well. We were unable to hear the intercom in our room, on our balcony, or on the Millennium TV channel. The only way to hear daily announcements was to open our stateroom door and stand in the hallway. We were also unable to hear the commentary from the captain and guest speaker when we were at Hubbard Glacier while sitting on our balcony. And we were not able to make the kiosks in the photo gallery work, as was the staff, so we were unable to find our photos. The scenery was great, the weather was perfect, the ports were fun, but Celebrity really let us down with the poor quality of our dining experience on board, and the technical glitches. I will really have to think long and hard about taking another Celebrity cruise. Read Less
10 Helpful Votes
Sail Date: April 2019
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on ... Read More
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on Celebrity again. For those who do not object to this terrible noise, I am adding a few comments on other aspects of the cruise. The promotional material said the port of embarkation would be Yokohama. With no explanation and no apology Celebrity sent out an e-mail saying the ship would leave from an freighter port about ten miles from Yokohama. I had to change my hotel reservations. Some people said they didn't get the e-mail, went to the wrong port, and had to scramble. Some poor souls probably failed to make it on board at all. Changes must sometimes be made, of course, but failing to acknowledge inconveniencing your customers and to apologize is a serious breach in good service. Regarding the cabin, the shower was roomy and functioned perfectly. It was the best cruise ship shower I've seen. The little lady who tended to my needs was sweet and responsive. Sheets were changed every three days, which was nice. The bed was over-burdened with huge pillows. I stowed them over the closet and under the bed. My cabin attendant got me a reasonably-sized pillow. The mirror had a big circle of light around it. If I sat on the sofa, the light reflected off my glasses, producing an image in the mirror of me with luminous circular eyes. I was amused. The TVs are bolted to the wall, so when the TV was playing next door, I could hear it. The food in the dining room was mediocre, meaning it wasn't very tasty. The emphasis seemed to be on what is called “presentation.” Typically, food is placed in a heap, rather than segregated on the plate. Maybe this is artistic, but the assemblage has to be taken apart before one eats it. As for the specialty restaurants, I didn't try them. Two [Luminae and Blu] were reserved for people higher up in Celebrity's caste system. As a peasant, I was not allowed in them. There was no library on board. A room called “The Retreat” looked like it served that purpose, but it was off-limits to serfs like me. The ship does not have a card room, but we were allowed to play in the upper dining room near the door into the service area, where there was an escalator in serious need of grease. The throbbing of the escalator, along with thumping ambient music, did not make for a relaxed card game. I imagine dining there would be less than ideal, too. Nearby were tables for two with seats enclosed in a cove of foam. That might help a little with sound abatement. One of the bars had two talented chanteuses and a dance floor. It was a pleasant and entertaining way to spend a little time in the evening. The shows in the auditorium were all grossly over-amplified. The grandest featured elaborately-costumed and energetic dancers wearing fake microphones and lip-syncking to recorded music. I don't expect an orchestra on a cruise ship, but at least the singing should be real. Enrichment included a man who talked interestingly about crime in Los Angeles. The other lecturer, while a dynamic speaker, did not have much of interest to say. His lecture on the Pacific Ocean basically said it is big. I like to go to the gym and use the treadmill. Who needs music playing at all or, if it is necessary, why at such high volume? Maybe you want to watch TV, listen to content on your phone, or just read. The loud music is an annoying distraction. All this noise is a deal-breaker for me. I'll never cruise on Celebrity again. Read Less
7 Helpful Votes
Sail Date: April 2019
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while ... Read More
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while the smaller dining room is nice & Blu, gave us access to two menus (Blu and Main), we do not feel the extra cost of Aqua class was merited. There were some instances where the entrees lacked flavor and were overcooked. One of our travelling companions made the remark that the crepe suzettes dessert tasted like "hockey pucks." Early on, we expressed our disappointment to Guest Relations. Subsequently the Head Chef came to our table and explained that the food comes frozen from the US. and that may alter the freshness factor and taste. Having been on numerous Celebrity cruises, Europe, Caribbean and the TransAtlantic, this was quite a unique explanation. On a positive note, service in Blu was excellent and the wait staff were always willing to exchange any food that was not to your liking. The Blu hostess was also extremely accommodating. As on all our Celebrity cruises the cabin attendant "Z" kept our room in excellent shape. Also we had fun with the Celebrity Life staff, particularly with Jaz and Tim. Read Less
12 Helpful Votes
Sail Date: March 2019
I chose this cruise because it sailed to countries that I had not visited before and also went to South Korea, a place I had visited 20 years ago. Celebrity Millennium cruise ship Check in experience at Hongkong Celebrity omitted ... Read More
I chose this cruise because it sailed to countries that I had not visited before and also went to South Korea, a place I had visited 20 years ago. Celebrity Millennium cruise ship Check in experience at Hongkong Celebrity omitted to inform the prospective passengers that they would need two copies of their passport, when they checked in at the Hong Kong international cruise terminal. This caused hundreds of passengers to line up to have their passport, copied to meet the criteria.. Then when we finally made it to the check in counter, we were requested to have a visa to visit china for three days. We had already contacted the Chinese embassy prior to travelling to Hongkong to confirm if a visa was necessary. Their information was, that if we were staying less than 144 hours, we would not require a visa. We had a confirmation email from the Chinese Embassy so, after long deliberation, they let us onboard. We had only just boarded the ship when we were required to line up again and hand over our passports for the Taiwan immigration. This could easily have been done as we were boarding the ship, as we had to walk about a kilometre back and forth through the Hong Kong international terminal. They could have set up a passport station along this route, where the passengers would hand over their passport, and receive a receipt. This would have saved a lot of time and the unnecessary lining up, but they didn’t. We were supposed to be concierge passengers, which meant, we payed an additional $400aud per person for express check in and other privileges on the ship. We feel cheated as we had no special treatment other than a tray of canapés that were no larger than a twenty cent piece. When quizzed about our special privileges, we were given a bottle of Champaign. I am not convinced that the canapés and bottle of Champaign would have cost $800 Aud First stop Tiapei (Taiwan) Following a day at sea, travelling from hongkong to Tiapei, we arrived at 7.00am to a foggy morning and lots of Taiwan warships lined up along the docks. The immigration inspection went smoothly, and passengers who had not booked on the cruise ships tours, made their way 500m down the dock to the railway station where the train took us into Taipei. The station was directly under the Taipei101 building the highest building in Asia and the world, until 2012. The ships tour groups, along with the passengers doing their own thing, all travelled to the top of this building in the fastest lift in the world .Taipei 101 has 2 lifts that only takes 37 seconds to travel from the 5th floor to the 89th floor of the skyscraper. The train trip cost around $12Aud return and the building entry fee was $ 27 AUD. The tour organised by the ship was $175US to visit the same location. Admittedly, the ship tour was on a bus, and took a different route to the building, and included a lunch. Speaking to other passengers who took the ships tour, they informed us that they spent a couple of hours looking for 4 passengers who got separated from the tour, and held everybody up so their day was ruined. Next stop Busan Following another day at sea during which time the ship had some electrical equipment problems between Taiwan and Busan South Korea, which meant that they lost power to most of the ship. The ship limped along at about 2 knots and we were 4hours late arriving at Busan. There were major problems for the crew, who tried to arrange shore excursions and get passengers through the Korean immigration system. The ship blamed the immigration dept, but when we went through the system, it was working like clockwork, and there were no hold ups at all. Most passengers had been held up waiting to get off the ship for over 90 minutes only to find the immigration dept officers, waiting for passengers to come through. The ship was the hold up, not the immigration dept. During the power shortage, the kitchens were unable to cook meals, wash dishes, provide air-conditioning to the dining rooms, or boil water in the urns for tea and coffee. The staff did the best they could, but it was a major problem across the whole ship. There wasn’t any compensation offered to the passengers who had less than 2 hours of daylight to look around the city, and had endured long waiting times trying to get off the ship. Some free drinks would have gone a long way to compensate the passengers, but nothing was offered. The ship was only designated to be at Busan for 6 hours but when it did not arrive until 4 pm in the afternoon this became 2 hours to have a look around during daylight hours. I admit the electrical breakdown could not have been foreseen, but given that passengers had paid good money for the cruise, some compensation should have been offered. The ship delayed its departure until 11pm to allow the tour groups to complete their tours.This was the only concession made by the cruise line. Next stop Incheon Korea The port at Incheon is about 1.5 hours from Seoul (the advertised port of call on the itinerary) and the train stops at all stations along the way. The town of Incheon is 30 minutes from the dock. There were no money exchange establishments at the dock and as the ship only changed passengers money into US dollars, passengers ,were forced to find banks that were open ,and would change foreign currency, into Korean won.. There were no arrangements made for the passengers who found the shore excursions too expensive. The cruise line arranged a shuttle bus into Incheon and that was it. The shuttle bus dropped passengers off in the street in Incheon, and with no guide or Korean speaking interpreter available, passengers were once again left to their own devices trying to negotiate with Korean Taxi drivers, who struggled with the English language. The ship could have had a Korean interpreter available to help people, but chose to leave them all to their struggle by themselves. The ships attitude was that, if you wanted organised tours, then pay the exorbitant fees for their tours, or fend for yourself. The ship had no money changing facilities for passengers to change money for any of the countries that we were visiting. All tours arranged by the ship were charged in US dollars which were meant that Australian passengers were out of pocket by 30%, before they started. All tours were in excess of $250 US per person. Entry into china During the days at sea between Busan and Incheon the ship informed all passengers that, if you don’t have a Visa to enter china, then you won’t be allowed to leave the ship. This left over 200 passengers at the mercy of the ship, who demanded $350us for a visa that could be purchased in Australia for $169. There were passengers from Germany, Switzerland, Canada, and America as well as the Australians who had all been informed that they did not require a Visa. Following lengthy and heated discussions with all of these nationalities the guest relations Leader was called in to explain the exact meaning of the transit visa. The Guest relation leader was able to explain the Visa requirements that the Chinese embassy could not. In simple terms, to be eligible for the 144 hr visa, you must be a transit passenger, travelling from one country into China, and leaving to a third country, which cannot be the same country, that you entered from. For example when we left Jeju island, which is part of Korea and entered China at Shanghai, we had an airline ticket to a third country, being Thailand, which meant that the 144hr visa would cover this visit The visit to Beijing china coming from Incheon Korea and then returning to Jeju island Korea, meant that we did not meet the transit passenger criteria. If the Chinese embassy had have explained this rule, and passed this information on, then the 200 passengers who thought that they had checked out the visa requirements, would not have been put in this position. For many, the massive fee being charged was too much, and they chose to stay on the ship for the 3 days that we were in port. The Port of Tainjin is 1.5 hrs from the town of Tainjin which is 1.5 hrs from Beijing. Once again the ship had made no arrangements to transport passengers from the port to available public transport and they were left to negotiate with Chinese taxi drivers who had upped their fees because there were two ships in port at the same time. In contrast, the other ship, from Holland America, had 10 shuttle busses available for their passengers waiting on the dock. The ship organised tours to Beijing, visiting the great wall, Tiananmen Square, the Forbidden City and Chairmen Mao’s house. These tours started at $275us per person and depending on the tour selected, the price went upwards from there ,so when converted into Australian dollars, a family of three would be up for over a thousand dollars to take the cheapest tour being offered. The tours took over twelve hours and included 8 hours of travel on a tour bus. The Port of Tainjin is too far away from Beijing making tours expensive and tiresome. If China intends for this to be their main Beijing Port for all visiting cruise ships, it will need to extend the bullet train tracks to the Port. Currently the bullet train runs from Tainjin and takes 40 minutes to reach Beijing. The battle is getting from the Tainjin port to the Tainjin station which is 1.5hrs away. Next port of call was Jeju South Korea Because the ship chose to go from Busan to Incheon, and then Beijing , passing Jeju island, along the way, and then back to Jeju island, they caused 2500 passengers to pay for a visa, that would not have been required if they had called in at Jeju island on the way to Incheon. They also have used twice as much fuel crossing the East China Sea, three times instead of once. The island of Jeju was a little bit more organised with a hop on hop off bus provided at the port to take passengers around the island. The ship had its tours available as well, but passengers were able to see most of the island for a very modest price of $16 AUD on the hop on hop off bus, instead of the $175US charged by the ship. There were many cherry blossom trees out in flower around the island and they made a great display. The bus took passengers past the international airport and around the coast rd to the far side of the island. There were 16 stops where passengers could get off or on the bus. Final port of call, back across the east China sea again, to Shanghai. The ship arrived at Shanghai at 6.00am and passengers disembarked in groups as designated by the ship. Shanghai was about an hour’s drive from the port and the taxi drivers were a much better group to deal with. There were booking agents, who organised limousine van drivers, to take passengers and their luggage to their hotels at reasonable prices. This of course was not organised by the cruise line. Entertainment The ship provided nightly shows in their theatre, many of which were very good. One group calling themselves the Aussie boys were excellent, singing songs from the 70’s 80’s and 90’s. The soul singers were also quite good and the mime duo was excellent. There ship had 6 days at sea during which time passengers had to amuse themselves. Other cruises that I have been on have had nonstop Karaoke, cooking classes for women and interested men, shuttle board courts, golf driving ranges, rock climbing walls and basket ball courts. Celebrity has very little to offer, and use art auctions, and Jewellery sales trying to make up for their lack of foresight. Conclusion Celebrity cruises appear to have one major objective. Once they have enticed you onto one of their cruises, by offering a reasonable price for your fare to get you onto their ship, then they do everything in their power, to up sell you to spend more and more money, on beverage packages, soft drink packages, tours that have hugely inflated prices, and are all charged in US dollars, photograph packages, art auctions, watch sales, jewellery sales, and the list goes on. One lady bought a painting at one of their auctions for $50us and when she went to pick it up, was told that they only had a copy for sale purposes, and that her copy would need to be posted to her, at a cost of $65us . They take your photo when you get on the ship and then want to take your photo as many times as possible at every port, charging $25US per photo. They even offer to put it in a small frame for an additional $75US. The ship has 5 additional restaurants that are not included in the price for the cruise. The crew spend every available minute during meal times in the buffet café, trying to entice you to visit these other restaurants, which cost $125US per head to eat at them. Celebrity could make their cruises much more enjoyable for their passengers, if they provided options for them to access public transport. They could have an interpreter at each Port, who would be one of their crew members, that could help passengers to negotiate with the foreign taxi drivers, overcome language barriers, and show them how to get to public transport. They could provide shuttle busses at every port to get passengers to the nearest public transport. Passengers would not mind paying a small fee for the shuttle bus, if it took them to the train stations etc. Celebrity cruises need to provide money changing services at their concierge desk, so that passengers can change money into the currency of the country that they are about to visit. Most passengers would not mind receiving a little less than the going rate for the convenience of being able to do this, in a calm organised way while the ship is at sea . The rooms on the ship were comfortable and the cabin stewards do a wonderful job. Our steward was excellent and nothing was too much trouble for him. The stateroom that I was in had an adjoining door between my room and the one next door, for a family. This door was kept locked, but the wind whistled in through the gap around the door and kept me awake at night until the cabin steward had it repaired. This is the first cruise that I have been on, that didn’t supply free bottled water in the stateroom. It was available, but at $5US per bottle. Ships such as Holland America and Royal Caribbean supply two bottles per day to each cabin, free of charge. There was no kettle, cup and saucers, or tea and coffee supplied in the room. This was provided, after requesting it from the cabin steward. We managed to have our stateroom steward arrange a jug of ice water, delivered to our stateroom each day ,to have clean, cool, drinking water available. One of the biggest complaints that I have, is the lack of security for your passport, on Celebrity cruises. The guest assistance desk made many bad mistakes regarding passports, sending messages to our room, requesting us to deliver our passports to them, while all the while they were holding our passports, in their office. They had even issued us with a receipt when we handed over our passport but they were unable to understand their own system. It was a clear that the right hand did not know, what the left hand was doing The Visa that we have paid $750US for was taken by the ship and we had nothing to show that we even had a Visa. We threatened to have our bank stop payment on the credit card if they didn’t provide us with copies of the expensive visas Celebrity appear to go out of their way to make it as hard as possible for passengers to go their own way, trying to force you to use their tours, which do not suit everybody, as they may not want to look at temples in every port. The activities on the boat leave a lot to be desired as they only have a few trivia quizzes and a few board games, plus the occasional skill completion with bow and arrow. There is the Casino when the ship is in open waters, but it is not everybody’s cup of tea. The intercom system only broadcasts into the corridors, unless there is an emergency. Most of the announcements are more than half over, by the time passengers can get their door open and get out into the corridor. The ship should have a switch in each cabin so the passengers can decide if they want the messages broadcast into their cabin or not. The emergency messages would come through, regardless of whether the switch is on or off. There is also no communication phone in the bathrooms on the ship, and should a passenger take a turn or a fall, they have no way of obtaining assistance, until the steward comes in to make their room up for the night. The ocean view café staff were excellent, and I could not speak highly enough of them. They worked long hours, always with a smile on their face, even though some passengers would have been very hard to deal with. The food was excellent, and there was plenty of variety, from Pizza and hot dogs through to roast lamb, roast beef, steak sausages, chops and a variety of vegetables. There was a salad bar and a seafood section, there was an Indian food section, and there was an Asian food section. There was fresh fruit and sweets including icecream and soft serve. The ala carte dining room was well utilised but most passengers then came down to the ocean view café, to make up for the tiny portions offered in ala carte. The beauty of the oceanview café was you had no time restrictions placed on you, and you had all the food you could eat, and all the variety you could wish for. I did not enjoy the problems endured on this cruise and would not cruise on Celebrity cruises again Read Less
10 Helpful Votes
Sail Date: March 2019
I have "lurked" on CC often in preparation for this cruise and others so decided to attempt to share my (and my husband's) latest experience in the hopes that it will provide some info for others. We were 6 travellers (2 ... Read More
I have "lurked" on CC often in preparation for this cruise and others so decided to attempt to share my (and my husband's) latest experience in the hopes that it will provide some info for others. We were 6 travellers (2 have sailed Celebrity often) but for 4 of us, it was our first time on Celebrity although we have all cruised many many times over the past years. We have more often spent time on RCI, MSC, Princess, Celebrity (often for 2 of us) ships and enjoyed an Oceania Transatlantic crossing in October. After spending a week or so in fabulous Hong Kong, we reached the port on Saturday,March 16th about 3 or so hours before departure. Perhaps we should have boarded earlier as it was not an especially good first impression for me - few staff to direct passengers and a confusing process to follow to get checked in at port and on board-not the usual warm welcome on board I expected. However, things did look up as our Aqua class balcony was newly refurbished and we met our friendly and hard-working steward Efren who took wonderful care of us. As noted by others, the new decor is a bit bland but it was very clean and storage was ample although I am not sure how well it will keep up over the longer term. Luckily, there were no issues with the bathroom-the shower had strong pressure, there was lots of hot water and shelving was fine. The sofa was too really small for 2 persons to sit comfortably and one of us had to use the bed to read or relax or sit on the cold balcony! I'm hoping too that Celebrity will address the issue of not being able to hear any announcements in the room-I had to open the door and stick my head out to hear. Otherwise all good. Breakfast was A+ and dinner service in Blu was very nice (hard-working,pleasant staff) and it was great to have a smaller private dining venue. However, the menu was definitely not as exciting as expected given the hype heard from Celebrity and others. Perhaps it was just not to our taste but some combinations were just not appealing and servings were small-I counted 2 smallish scallops once on my plate. We often turned to the buffet for breakfast/lunch and even dinner. The buffet had ample choice (although sometimes repetitive and bland) but you had to search hard for veggies if you did not want salad fixings. Seats were often hard to find but the servers bustled about clearing tables and we never waited long for a drink server to find us. I realise that feeding so many people is difficult but it was often hit and miss on the serving temperature side in the buffet and even in Blu - it was more often than not just "warmish" and you were very happy when you struck a hot dish. I did send a dish back once but as we all know, sometimes it is just too much bother. And where was the exotic fruit hiding when in Asia? Dragon fruit/watermelon/cantaloupe/apples/oranges were mostly it. One final thing-the canapes offered daily to Aqua class passengers were not good to say the least-2 x 4 tiny types of cheese bites etc. I tried to stop them but they kept coming - not a great use of resources. Entertainment was ok-after all,it has to appeal to lots of people and the in-house players were enthusiastic and put on excellent shows. Lecture subjects were not at all appealing-old subjects without much fun. Wi-fi was ok - often slow but better late at night or very early. Staff were the best part of the experience as they were 100% friendly, ready to greet you with a smile or hello and very hard-working. Celebrity is fortunate to have them all. Ports were fine as travel is all about exploring although Jeju island would not be a "have-to-see again" port although to be fair, we just wandered around and shopped a bit in the city using the free short shuttle bus ride to get there. We used a private tour to spend 2 nights in Beijing - it was a packed experience and much better value even for a group of 4 persons. The other 3 ship tours which we did were predictably less fun due to group size and pace but were fine especially as we took advantage of a promotion and did not pay full-price. Visit to Busan was interesting especially the temple and fish market. Museum visit in Taipei was too crowded to really enjoy but buffet lunch at Grand Hotel was fabulous with seafood and Asian offerings. It was very fortunate that we were on a refurbished Millennium which is a good sized ship with nice public spaces and amenities. All in all, I feel it was an average cruise ship experience as my expectations were higher on food and entertainment. Celebrity offerings did not "Wow" me any more than other cruise lines such as RCI and Oceania although it may not be 100% fair to compare the latter. China and Korea were great visit experiences especially with a sea day between ports to recover. My husband and I are not sure if we would try Celebrity again as there are so many options available but remain open-minded. Hope this helped and I would be happy to answer any questions. Happy next cruising to all! Read Less
11 Helpful Votes
Sail Date: March 2019
We chose this cruise because of its itinerary and our last experience with Celebrity. Also the ship had just had a refurbishment (Revolutionised) To be frank we found the ship along with its entertainment rather bland bordering on ... Read More
We chose this cruise because of its itinerary and our last experience with Celebrity. Also the ship had just had a refurbishment (Revolutionised) To be frank we found the ship along with its entertainment rather bland bordering on dull. The refurbishment of the cabins were welcoming, better showers and use of space in the cabin,new flat screen tvs (although poor selection of material, also in the worst resolution i have experienced on a cruise ship,only the ships own hd cameras selling all of their products was properly watchable hmm.) The cabins were kit out in beige and autumn colours,which were fine, unfortunately the whole ship followed this trend (The exception being Al Bacio which is unchanged) which only added to the blandness. I know entertainment can be subjective but in my humble opinion cruise lines have a duty to provide modern and interesting acts not just churning out the same or tired old acts,speakers etc.Celebrity are well behind in this and need to freshen up their talent spotters. Food in the M.D.R. was poor,the menu names sounded good but when the food was served it was not the best presented or tasty, also on the warm side instead of hot.(one stringy steak dinner was served with four (yes 4) chips (french fries for our American cousins). The ocean view provided a better selection, tastier and of course a faster service. We had drink packages (I upgraded to top shelf spirits as i enjoy a makers mark bourbon) After 3-4 days (on a fourteen night cruise) the selection of cider was down to strongbow which is the cheapest, also you had to search the ship for a can of boddingtons ale. Also the pour of drinks with mixers is dreadful you have to tell virtually every bar person how to mix a drink, otherwise your glass would be full to the brim with ice an indiscriminate amount of spirit would be sloshed in and then a mixer (coke,tonic etc) from an open can or bottle would be added, this would normally would be flat from sitting for a long period.Please celebrity invest in mixer machines that keeps your drink lively and train every bar person to pour a 25 ml shot in a single, it is not rocket science. The ship in general is clean and tidy but it is boring and needs a new outlook if it is going to compete in this industry it is not enough to replace carpets and beds and chairs.It has stood still in a market that has moved forward in every aspect and i fear that there is not enough cruisers out there to sustain it. Jazz Read Less
6 Helpful Votes
Sail Date: February 2019
Considering the ship had just come from a massive refurb we expected to have a cruise of a lifetime having cruised most parts of the world it was our first time in the far east, so onboard we got to our cabin which we found to be very good ... Read More
Considering the ship had just come from a massive refurb we expected to have a cruise of a lifetime having cruised most parts of the world it was our first time in the far east, so onboard we got to our cabin which we found to be very good met our cabin boy who was very nice and polite. Then things went downhill at dinner that evening the service was very ship sod and the food which took a long time to appear was cold. the next day we complained about this and expected to go to dinner that night with something different to happen but no exactly the same it did get a bit better as the cruise went on but what was supposed to be managers sorting it out didn't seem to have any control over it. Breakfast was even worse most things were cleared away well before the time advertised so a lot were not available later on, also most tables were left with empty dishes for quite awhile so people coming in to the restaurant did not know if the tables were vacant or no,t so not good at all this did not get better at all and I blame the so called managers who had no idea at all how to manage it. Show seen a lot better on other ships. Overall I would not recommend Celebrity and will not be back myself. Thank goodness we had two nights in Singapore to look forward to which was by the way exceptionally otherwise it would have been disastrous. Read Less
5 Helpful Votes
Sail Date: February 2019
We chose this cruise because we wanted to tour South East Asia with the comfort of travelling on a cruise. We knew it would only be a snapshot of the places but we like our creature comforts. Embarkation in Hong Kong was the worst we ... Read More
We chose this cruise because we wanted to tour South East Asia with the comfort of travelling on a cruise. We knew it would only be a snapshot of the places but we like our creature comforts. Embarkation in Hong Kong was the worst we have ever endured. We had supposedly been given “priority“ embarkation but this did not materialize and we were forced to queue for some 45 minutes in baking hot corridors in the line to be photographed for security passes. When we were disembarked in Singapore the corridors had fans to keep the temperature down and it was quick and efficient. We had been on Celebrity Eclipse before and rated it highly. We chose to upgrade to aqua class as we did not enjoy the proximity of tables in the dining room. In Blu we were on the same table each night and were pleasantly spaced from other diners, which was not the case for couples who were cheek by jowl with their neighbours. The ship had just been in dock for a refit and consequently there were several glitches. Our shower did not have hot water for the first three days and the climate control was stuck on cold for the same few days. However these were remedied and we were given a bottle of wine in compensation. Our friends suffered from a very unpleasant smell in their cabin which was not removed despite many efforts and were eventually moved to a cabin two decks higher.. The staff on board were excellent in every department Our cabin steward was most attentive and the staff in Blu were likewise attentive and did their utmost to remedy the mistakes made by kitchen staff. The Customer Relations staff were very courteous and helpful in spite of having to fend off complaints from every side. The captain was charming, always amusing in his daily updates and friendly and available when met on the decks. Our principal complaint was the quality of the food. We found there were obvious discrepancies between menu description and what was actually on the plate. For example; there was soup in a pastry basket…. which was soup in a china bowl accompanied by a wafer of pastry, and a Waldorf salad which said toasted walnuts but in fact contained no nuts. The waiter hurried to get some but of course they were not toasted as the menu said. These may seem trivial points but cumulatively they troubled us after our precious happy experience. Blu was only open for breakfast and dinner. We ate lunch and breakfast in the self service café sometimes which had abundant choice but often it was very difficult to find a table for four. The coffee shop was excellent with very pleasant staff. The ports were on two occasions many miles from the sights and this was a very real down -side for us as the three and a half hour trip to Bangkok was very unpleasant even in a taxi. The port in Chang may was really not a cruise terminal at all as there were no public buses or taxis available to transport us out of the area. We do not use ship excursions as we think they are expensive and we don’t like travelling in coaches. The cabin was fine as was the bathroom. The entertainment on board was of the highest standard and we particularly enjoyed the ship’s singers, dancers and band. The entertainments director was friendly and accomplished. There were six sea days and we found there was not much available to keep us entertained. The speaker was concentrating on aspects of Buddhism and there was little other than the informal quizzes to help the day flow. On Cunard ships there is always a variety of speakers and topics and we have always found their port lectures much more informative. We did not think the TV channel was kept up to date with interesting facts such as wave height, ship’s position and weather up dates. In summary we were very disappointed by this cruise. We are quite particular about food and we thought the standard was poor. We did eat in the Tuscan restaurant and this was good but frankly not worth the extra money. It represented what we received last time in celebrity in the main dining room. We had the classic drink package was very good value except that it did not allow us to enjoy sparkling water like Perrier with our meals, which seemed like a nickel and dime way of penny pinching. We were most unimpressed to find there was no library on board. We will not be seeking to cruise again with Celebrity in spite of a generous gift-voucher which they gave us in compensation for one very unpleasant meal which I was served one lunch time. However it was only generous if you wish to cruise with celebrity again. Competition is fierce between cruise lines but Celebrity need to up their game in their chefs and presentation if they want to stay in the game at all. Read Less
5 Helpful Votes
Sail Date: February 2019
To begin, yes this was our first Celebrity cruise but it was my 47th cruise overall. I had fairly high expectations for this ship and wanted to compare it with NCL although we tend to cruise on Silversea & Crystal. Definitely did not ... Read More
To begin, yes this was our first Celebrity cruise but it was my 47th cruise overall. I had fairly high expectations for this ship and wanted to compare it with NCL although we tend to cruise on Silversea & Crystal. Definitely did not live up to my expectations. We were on the 2nd cruise since the ship was refurbished and the ship still was not 100% complete. When we arrived in our cabin the first day, the fan was so loud it sounded like an airplane taking off and the bathroom door was rattling (and we weren't even at sea). We found our cabin steward (he was excellent throughout) who called the engineer to fix the issues. We soon realized that our thermostat didn't work - whenever we wanted to adjust the temperature, the engineer had to be called. He would set it at either the warmest temperature or the coldest temperature. After the 4th time, we told the cabin steward that we would live with the cold. There was a "sofa" in the cabin that was enough for just one person - ridiculous! There were no gaskets around the doors so you could hear noise around you. We had an adjoining cabin and we heard every cough, sneeze, conversation and each time our neighbours went into their safe. When a gasket was installed around our cabin door, they broke the lock - we returned from an all-day excursion to find our door not latched. When we were in the cabin, we were able to push it closed to latch it but the lock didn't work. Again, the cabin steward had to be contacted and he had the issue fixed but as far as I'm concerned, it should not have happened in the first place. Who leaves someone's cabin door open? Thankfully nothing was missing. Dining was another issue. In the buffet, you could not have breakfast without being interrupted by a crew member trying to sell dining packages. This is not appropriate and intrusive. The buffet was dull and uninspired with nothing memorable. The main dining room wasn't much better - the water tasted of chlorine (only this dining venue) so I depended on bottled water (good thing I had the drink package) and the food was so salty that it was unappetizing (maybe to try and sell more drink packages). The only good meals were in the specialty dining rooms - Sushi on 5 was delicious, Tuscan Grille was pretty good and Qzine was a great experience. The itinerary was great which is what drew us to this cruise. The 2 shore excursions that we did through the ship were good. Usually on cruises, I don't think much about the end of the cruise but I honestly can say that I couldn't wait to get off this ship. When we arrived in Singapore the day before disembarkation, we contacted the hotel that we were staying in for one night and we were able to add an additional night so we got off the ship a day early. The funny thing is when we went to Guest Relations to advise that we were disembarking, no one asked us why. I would have gladly told them why and I was sure to be detailed in my survey, Read Less
2 Helpful Votes
Sail Date: February 2019
We Chose this holiday because it took in some places we haven’t seen in that area . The problem with this cruise was the cost of the drinks it’s which was the most I’ve ever paid on any ship . The food was okay but the hot food ... Read More
We Chose this holiday because it took in some places we haven’t seen in that area . The problem with this cruise was the cost of the drinks it’s which was the most I’ve ever paid on any ship . The food was okay but the hot food wasn’t very hot. Wi-Fi was overpriced. One good thing was the entertainment residents and guest artist . But you could’ve done with a comedian . The cabins were excellent, and the cabin staff were very good. specially Ed cabin 6084 . Shore excursions were okay,coaches were very good Plenty of water on board at no additional charge which is unusual . The guide on board was very very knowledgeable and friendly also the drivers . The meal on our first stop was okay apart from raw chicken which when mentioned no one seems to take responsibility. The second trip off ship had a very enjoyable lunch,meal was excellent lovely hotel local music being played and singers. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As ... Read More
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As it was we boarded at 1pm, we had been invited for luncheon valid until 1.30pm. We could have missed this. Our luggage did not get to our cabin until 8pm which we consider very poor. We dined in the restaurant each evening, second sitting. Every time we complained on the temperature of the food and why supposedly hot food was served on cold plates. We were not aware that we had a classic beverage package until the penultimate evening, If we had known we would not have purchased a wine package. Why were we not informed of this when the wine package was purchased? We had a Shore Excursion to Na Trang, Vietnam, where our Guide always seemed to be in a hurry getting off the coach and walking well ahead of the group leading them along busy streets and across roads with no consideration for those who could not keep up. Read Less
2 Helpful Votes
Sail Date: February 2019
At embarkation we had to show our passports about four times and then they took them off us!!! The ship was in excellent condition following a recent re-fit but more attention should have been given to the outstanding snags. The food ... Read More
At embarkation we had to show our passports about four times and then they took them off us!!! The ship was in excellent condition following a recent re-fit but more attention should have been given to the outstanding snags. The food was very good in the standard restaurants but the world class dining (extra £35 per head) was certainly not world class and bore no resemblance to the menu shown on the Celebrity website (very underhanded by Celebrity), it even had pizza on the it. I didn't even turn up for the second booking and was prepared to lose the £70 paid. Although i took out the beverage package it was very confusing understanding what was and what was not included. I found the staff very polite. Two out of the three places where the ship stopped were disappointing as they were miles from any form of tourist attraction and therefore cost a lot of money in taxis getting anywhere, although this was still much, much cheaper than booking through Celebrity. Getting on and off the ship was well managed. Read Less
4 Helpful Votes
Sail Date: February 2019
What can I say, from the moment we got to our stateroom which had no electricity it felt like deck 9 was not completed. We were offered a stateroom on deck 10 only to find someone else’s case on the bed and their shoes at the side of the ... Read More
What can I say, from the moment we got to our stateroom which had no electricity it felt like deck 9 was not completed. We were offered a stateroom on deck 10 only to find someone else’s case on the bed and their shoes at the side of the bed. We duly reported this and was told that’s not possible, not nice to be doubted, the room had not been allocated to anyone. The paintwork on the balcony was rough, not painted properly. The bedside lamp never worked, the air conditioning needed altered as the air was warm, the bathroom door was very squeaky, we had no toiletries for two days. The standard type lamp switch was too high. We ordered room service for between 7-7.30 expecting it around 7.15 am, when it didn’t arrive by 7.30 am, I phoned and said it was too late. We got a phone call five minutes later to say it was on its way but I cancelled it, I’m not sure where the tray would go as we didn’t have a table. We dined in Blu every evening and enjoyed it. We went to the Spa for a sauna but unfortunately it wasn’t working, we thought we would relax on the tiled heated seat, it didn’t work either, these were working on our next visit and we enjoyed it. The entertainment was good but not enough staff to take orders for drinks, we ordered one night, had our passes brought back but never got a drink. The first day off the ship was a joke, the queue to get into the theatre went right back through the casino and round again. The next time leaving the ship this was sorted and more like what you would expect. The self service restaurant didn’t have enough staff, I was difficult to try and get a refreshment, the layout wasn’t good, especially if like me you only wanted some bread and cold cuts, I was a bit anxious encase I couldn’t find my husband as it was very busy. The excursions were good but the buses lacked decent seatbelts or none at all. We were on the Equinox in May last year and it was excellent, we were very disappointed in the Millennium, the staff didn’t seem to have gelled, the room attendant missed emptying the bins in the bathroom at night, only occasionally we got a chocolate left on our pillow, no fruit, then there was no table to put it on. We were lucky about the minor details we experienced, others were not so lucky. I will travel again as we received a voucher for a future cruise but at the prices quoted it might not get used. Read Less
16 Helpful Votes
Sail Date: February 2019
We booked this because we couldn't fault celebrity Constellation last June. It was our first visit to Asia. The cabins are lovely but there were numerous problems and guest services had constant queues throughout the cruise. Our ... Read More
We booked this because we couldn't fault celebrity Constellation last June. It was our first visit to Asia. The cabins are lovely but there were numerous problems and guest services had constant queues throughout the cruise. Our drinks package wasn't added to the cards along with hundreds of others, we had a few minor problems with the cabin and we didn't get any chocolates on our pillows, even though others on our deck did. Unfortunately, we had a connecting door and neighbours who liked TV all night. We could hear every word through the door. Service was very slow for the first few days but improved a lot after that. I thought my birthday might have been acknowledged too but I didn't even get a song, which is unusual for celebrity. The food and entertainment were great and we loved the itinerary. The captain was fab too with a brilliant sense of humour! I hope the problems are sorted now. Read Less
Celebrity Millennium Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.1

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