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10 Helpful Votes
Sail Date: October 2018
Well, picking a cruise is always a mixture between: destinations, length, mixture between Seadays and poets, cruiseline and of course rates. We always like to go with Celebrity and we do like smaller ships. This cruise had China and ... Read More
Well, picking a cruise is always a mixture between: destinations, length, mixture between Seadays and poets, cruiseline and of course rates. We always like to go with Celebrity and we do like smaller ships. This cruise had China and Japan, both were on our bucket list plus South Korea which was an addon (and a pretty nice surprise). Millennium is an older ship, however we red before in other reviews that it is well maintained and we can confirm. We stayed in Shanghai for three days upfront, which was sufficient to see a lot, for the trip to the port we took a taxi, it’s the easiest way, cost was as far as I recall about 20 USD. Embarkation was good organized, as the ship was a little bit late in disembarkation and it took longer before we could board they offered for ConciergeClass (and above I assume) a free shuttle to a nearby hotel, because the port of Shanghai has not good waiting areas. We nevertheless decided to sit and wait and in the end we waited only additional 30 minutes. For Concierge Class they offer lunch in main restaurant at embarkation day, which was nice and more relaxing than in the self service. The port of calls were all very interesting, although especially for Beijing it is a pretty long 3-4 hour drive from the cruise terminal (depending on whether you go straight to the city or to the Great Wall first, as we did) so it is a really good idea to stay at least 1 night in Beijing. We’ve stayed 2 nights together with a small group we found through cruisecritics, which was less than half of what celebrity charges for such an excursion. Everything we visited could have been done in 2 day/1 night, however having 2 nights is a little bit more relaxing, as I said it is a long drive. Doing it in 2 days/1 night would bring you back to the ship probably middle of the (second) night. Service on board was fine as always with Celebrity, we did have some minor shortcomings which we mentioned and - as usual - they were very responsive and took prompt care to solve all issues. That’s something I really like with Celebrity and which I did miss on other cruiselines where even real complaints were handled less responsive. Food quality in the main restaurants was good, however over the years I have the impression that at least the selection and diversity of the meals getting slightly worse. Another disappointing point was the drink package, we had the classic one and had to found out, that they lowered the included wines from 11UsD per Glas to 9 USD, well as they do not really tell you upfront what is included in the package, nothing really to complain, although we knew from prior cruises. However we found out that they do not nickle and dime on the orders, so we sometimes did get drinks from premium package without paying the 1 or 2 dollars extra, seems that staff does have some flexibility. Regarding the ship, as mentioned above, it’s an older ship, but everything was pretty well maintained and clean. There is a good ratio between nu,bei of guests and public areas, so we always found a nice quiet place to sit and relax. However, the ship will be completely renovated in January 2019, when it stays in dry dock for more than a month. We only had one shore excursion with Celebrity for visiting Hakone national park and Mount Fuji, which was disappointing (although we had a great view because of very good weather conditions) the tour included a short boat trip (“cruise” on a lake), the ship was so overpacked that we hardly could move around to enjoy the tour, actually I am sure there were more people on board than allowed. We mentioned this to the cruise excursion desk and they actually reimbursed us partly, which was not our goal, we rather want them to change this for future tours. However our experience is (with all cruises and cruiselines we have been with so far) it’s always better to organize something on your own or with a group from cruise critics . All together: we very much enjoyed the cruise, we were absolutely lucky with the weather, we had fabulous service, seen many interesting places, gained some pounds and are looking forward to the next cruise with Celebrity in January. Read Less
4 Helpful Votes
Sail Date: October 2018
Older ship getting an upgrade. Ships is older but well maintained! I will start with the cons; main dining room was ok for dinner. Escargot and French onion soup where excellent but with so many food options on and off the ship for this ... Read More
Older ship getting an upgrade. Ships is older but well maintained! I will start with the cons; main dining room was ok for dinner. Escargot and French onion soup where excellent but with so many food options on and off the ship for this cruise, you can pass on the main dinner for most of your trip. The buffet is excellent with different options each night and great food. Looking for late night, hit the pizza bar. Room service is good but limited. Specialty restaurants where all great, get the 3 night package before you arrive, quality and amount of food where excellent. I really like the sushi restaurant. And Q cuisine with lots of options, try the lamb and also the escargot. I was a single passenger and had ocean view room on the third floor and room was great with no issues and a great view. I also did the premium beverage package which basically gives you anything you want to drink on the vessel, except anything in your room. On that note go to any bar and get a few bottles of avian and put them in your room fridge. Off the ship I did my own thing, from taking and car to riding the train system which is excellent in China and Japan. I tend to travel in the fall for the great weather and change of season and this trip did not disappoint! See photos. Read Less
5 Helpful Votes
Sail Date: October 2018
We took this cruise from Shanghai to Tokyo on Oct, 2018. The cruise started out on a bad note. On the check in at the Shanghai port, passengers were made to wait in line out in the sun, with only a couple of portable toilets. This may ... Read More
We took this cruise from Shanghai to Tokyo on Oct, 2018. The cruise started out on a bad note. On the check in at the Shanghai port, passengers were made to wait in line out in the sun, with only a couple of portable toilets. This may be the fault of the Shanghai port or the Chinese immigration, but we certainly started off with a bad taste. The bad vibe continued once we were on the ship. On the safety drill we were told to go to the wrong gathering spot. This lack of or wrong information continued several times on board. The ship itself was old (this ship was going to be retrofitted soon). There was no self-operated laundry on board. On a 14 day cruise this is unacceptable. The worse part of this cruise was the food quality. It was just average, or sometimes below average. After about 10 days (with 3 days at sea), this became quite noticeable. Finally, when we disembarked at Yokohama, there was not enough taxis available. We waited at the taxi line for close to an hour, and finally gave up and walked to the subway station. A long line was still waiting when we left. Read Less
5 Helpful Votes
Sail Date: October 2018
The Millennium is going in for a redo in January. It should have gone in already. Celebrity should never have sailed it. The ship is in terrible shape,the food especially at night in the main dining room is poor. From the salads to the ... Read More
The Millennium is going in for a redo in January. It should have gone in already. Celebrity should never have sailed it. The ship is in terrible shape,the food especially at night in the main dining room is poor. From the salads to the main courses it tastes like they've been on the plate for a long time and just reheated. I have never sailed Celebrity before and won't again. We should all get a refund. Having sailed on other ships it was very disappointing to have to spend 2 weeks on this ship. The only place to get a decent diner was the buffet where at least they had they fresh food cooked on the grill. There were not sufficient servers in the dining room at peak times and the waiting time at the tables was bad. Also there were people smoking in areas around the pool at most times. Read Less
2 Helpful Votes
Sail Date: September 2018
We picked this cruise because it was going all arund Japan and it was the only one with this itinerary, Unfortunately we had 2 typhoons and many modifications so we never did a circumnavigation of Japan, ports had to be adjusted in order ... Read More
We picked this cruise because it was going all arund Japan and it was the only one with this itinerary, Unfortunately we had 2 typhoons and many modifications so we never did a circumnavigation of Japan, ports had to be adjusted in order to avoid bad weather. We were disappointed but because of the excellent Captain Alex, we had interesting ports lined up even if the itinerary was greatly modified. You have to be open to changes in order to enjoy cruises !!! The service remains excellent on Celebrity but the Millenium is in great need of a facelift ( in January), also the food is just ok, the desserts are awful, tasteless with a few exceptions and the coffee at the buffet is undrinkable. Having cruised on many different lines (30 cruises) I try not to compare but Celebrity used to be known for the cuisine, not any more.... The cruise director was new, Liam, and he tried his best but he was very dull and the activities were very few. The Entertainment was mediocre except for Andy Joy who was fabulous. Celebrity is catering to the upper crust, Luminae, Blu, and neglecting to renew the venues for the little people. We had many sea days, more than planned and a good Entertainment team might of made a difference. The ports were fabulous and so was Japan and we will go back, just not with Celebrity. On our way back we heard many passengers complain about the lack of atmosphere on the ship, it was good transportation for the ports but not an experience into itself still good value for the money. Read Less
9 Helpful Votes
Sail Date: September 2018
We choose the cruise because we liked the itinerary. We knew the vessel was an older one, but once on board, all was big disappointment. The vessel is really old, carpet torn/ chairs and tables dirty, in one word scruffy. Staff was ... Read More
We choose the cruise because we liked the itinerary. We knew the vessel was an older one, but once on board, all was big disappointment. The vessel is really old, carpet torn/ chairs and tables dirty, in one word scruffy. Staff was rude and not helpfull and food was cold, on the end we went to the ocean view restaurant to have fresh made pasta or stir fry. The so called Captain made joke out of everthing and did not lead by example. Only the staff of the cafe on the 5th floor needs compliment, great service and friendly staff. We cruised a lot and normally i don’t write reviews, but for this particular cruise we had to because as I mentioned it was the most horrible cruise ever, We are realy questioning which direction Celebrity is going, nice to give lot of sttention to the two new vessels but don’t forget the other vessels and more importantly your guests which are on board. Read Less
2 Helpful Votes
Sail Date: September 2018
Stayed 4 days in Asakusa before cruise. Took Keisei bus from Narita airport to Tokyo Train Station, cost 1000 yen/$9 USD each, than took taxi to Asakusa View Hotel for 2600 yen/$24 USD. Day before cruise we received email from Celebrity ... Read More
Stayed 4 days in Asakusa before cruise. Took Keisei bus from Narita airport to Tokyo Train Station, cost 1000 yen/$9 USD each, than took taxi to Asakusa View Hotel for 2600 yen/$24 USD. Day before cruise we received email from Celebrity stating boarding would start early at 10 am so our ship could leave port early at 3 pm, due to the evening arrival of typhoon Trami. Next morning we took a taxi (cost 16700 yen/$150 USD) and arrived to Yokohama Osanbashi cruise terminal at 9:30 am and was told we could not board the Millennium due to port closure. All passengers already on board from prior cruise had to debark and the Millennium would have to leave port for the night with no passengers. We had a choice of making our own hotel reservation or letting Celebrity make them. Not wanting to deal with the crowds we got on-line and reserved a room at nearby Yokohama Royal Park Hotel and was allowed to check-in at 12 pm with no early check-in charge. Next morning we could see the Millennium was already in port and at 9 am we received the following email: Dear Guest, We would like to provide you with an additional update regarding your upcoming voyage aboard Celebrity Millennium® departing from Tokyo, Japan. We are happy to report the Port of Yokohama is now open and the Millennium is returning to the pier. We will begin check-in and embarkation procedures at 12:00 Noon until 3:00 PM. It is important that all guests are onboard by 3:00 PM as the ship is currently scheduled to depart at 4:00 PM in accordance with the tides. Return transportation to the pier has been arranged at most local hotels. Please see a Celebrity Cruises representative in your hotel’s lobby or the hotel’s front desk staff for direction on shuttle buses to the pier. If you are not staying in a local hotel or are unable to take one of the arranged transfer buses please arrange for a taxi and your taxi fare will be reimbursed in the form of an onboard credit once you have embarked the Millennium. We’ll continue to keep a close eye on the weather conditions. If we need to make any additional modifications to your itinerary, we will let you know as soon as we can. Your safety and the safety of our crew is our primary concern. We appreciate your understanding and cooperation. Captain Papadopoulos and our crew look forward to welcoming you onboard! Sincerely, Celebrity Cruises The front desk of our hotel told us the Celebrity shuttle bus would pick us up at 12 pm. Knowing the ship was in port, we figured we would be allowed to board earlier than 12 pm and not wanting to deal with the crowds we checked out of hotel and arrived to cruise terminal at 9:45 am and were allowed to board at 10 am. Celebrity later would reimburse us for hotel and taxi costs. We were also reimbursed for the first cruise day we missed and port fees of canceled ports. A few days later our itinerary was again revised due to another typhoon Kong-rey. Before going to Busan, South Korea, we had to go through Japan customs so our ship had to return to Kobe which was the only port with available pier and customs staff. We arrived to Kobe around 11:30 am and were later told all passengers had to leave ship for 4 pm customs check. After standing in line for an hour, customs started late at 4:15 pm. Shore excursions were okay however our tour at Nagasaki left 45 minutes late, it was our 2nd tour which left late more than 15 minutes. After Busan our ship arrived the next morning to alternate port Nagasaki at 8:30 am where we had to again go through Japan customs which took about 35 minutes. That morning we had a 4.5 hour tour scheduled to leave at 10:15 am. We arrived to ship theater early at 9 am and was given #17. Our friends which were on another tour scheduled for 10:30 am was given #10. I asked the coordinator if I had the correct number and was told I did. #10 was released from theater at 9:30 am and that bus left early at 10:20 am. #17 was not released until 10:15 am and as a result our bus did not leave until 11:00 am, 45 minutes late. Celebrity blamed everything on Japan customs however I believe it was the coordinators fault since we should have been released from the theater before #10. Dinner service was great but not so much the food. Main entrees offered usually were not so good so I would usually order the New York steak from the classic menu, thank goodness the classic items were offered. Desserts were also not very good so I usually had ice cream from the classic menu. Entertainment was not so good. I have never seen so many people leave shows early. We decided to skip hypnotist Mathew Hale and was glad we did as others told us the show was not too good. Comedian Michael Bennett was very bad, we left after 15 minutes. Comedian/juggler/magician Steve Carte was very good and was the only show we enjoyed. Blind singer Gary Walker was okay singing Stevie Wonder songs. Comedian/magicial Phil Cass was awful. Most people didn't bother to show up at the theater as it was less than 2/3 full. Many people walked out half way through though the performance. Ocean View cafe on pool deck had very good lunch and dinner buffets but not so good salad bar. Ice cream counter had good ice cream but not so good flavors. Gym was okay but weight lifting area was too small. Debarkation was not too good. Paid $76 each person for bus ride to Narita airport terminal 1. Bus left 35 minutes late. Bus coordinator held our bus for customers whom never showed up or were already on another bus. There were two later buses going to the same terminal which arrived to Narita before us. This was our first Celebrity cruise. Celebrity is supposedly the best premium cruise line however I did not find this cruise to be any better than the other 20 cruises I have been on and do not feel this cruise justified the higher price paid. . Read Less
1 Helpful Vote
Sail Date: September 2018
Having travelled inside, we wanted to cruise around Japan. Sailed with Celebrity x 2 previously, our expectations were high - but we were sadly disappointed. Adverse weather plagued the trip however the skill is in how adversity is ... Read More
Having travelled inside, we wanted to cruise around Japan. Sailed with Celebrity x 2 previously, our expectations were high - but we were sadly disappointed. Adverse weather plagued the trip however the skill is in how adversity is managed. Firstly, the Millennium, our Aqua cabin showed some signs of expected age but was fine. It was the speciality restaurant Blu that disappointed. Half the meals were at a high expected level, 25% were satisfactory, 25% poor, I mean 'meatloaf' you are kidding! The Blu staff however were at their attentive best, We were told we had one bottle of water per trip, not per day, water was for sale when leaving for excursions. WiFi was US$25/hour or US$65/day - fortunately free at the port terminals. The iPhone sessions US$60 for 4(the first one was free). A drinks package was US$40/day/head We started to feel emphasis on the boat had changed (from our first cruise) from passengers/guests to $$$. Second - the itinerary change, meant that the typhoons were avoided but two destinations were not visited, no redress was offered for this. There was redress of one day for the day missed ie shortened cruise. Many guests travelled from Tokyo to Yokohama only to return the next day, then return to Yokohama the next day - possibly unavoidable - but time wasted. The seemingly endless queueing for South Korean immigration at Kobe then repeated at Busan was unnecessary and annoying. Thirdly - excursions, the demographics would show a significant number of older, mobility impaired, some wheelchair bound, wheely-walker or walking stick guests. While there were copious warning notes, of the 65 excursions two were classed as 'Mild' all others were 'Strenuous' or 'Moderate', even the 5 Private Journeys included 3 strenuous and 2 moderate. Attempts to organise excursions for the mobility impaired were unsuccessful. This demonstrated very little care and insight! Read Less
4 Helpful Votes
Sail Date: September 2018
This was a wonderful cruise and the perfect way for a coeliac to travel safely around Japan. The cruise was interrupted by two typhoons and the departure was delayed by a day and some ports were cancelled and replaced with new ports ... Read More
This was a wonderful cruise and the perfect way for a coeliac to travel safely around Japan. The cruise was interrupted by two typhoons and the departure was delayed by a day and some ports were cancelled and replaced with new ports visited. Celebrity refunded the first day of the cruise and alcohol package and paid for the extra nights accomadation in Yokohama due to the delay. The cruise began in Yokohama and it is a very pretty port and loads to do and see if arriving the day before the cruise. The Millennium was built in 2000 and compared to the Soltice you can see where celebrity has developed their fleet over the years. The reason for the 4 star is simply that the bar outside the Ocean View restaurant simply wasn’t big enough compared to the Soltice and the walking track on the 11 floor wasn’t as pleasant as the Soltice but these are minor issues. We had a wonderful time on the ship and enjoyed every minute. It was a very busy cruise with only three sea days and every other day we were in port. The highlights for me was Kobe with a day trip to Kyoto via bullet train then the golden pagoda. Nagasaki was a delightful small port and very easy to navigate as a solo visitor. Shimizu was also well worth the shore excursion, sadly didn’t see Mount Fuji due to cloud cover. Two stand out performances were the Japenese Drummers and Geisha performance. I was very appreciative that Celebrity offered these performances. Read Less
7 Helpful Votes
Sail Date: September 2018
We had traveled on this ship last year in Alaska in a small suite. We felt like we were treated like royalty. This trip was a transpacific with many days at sea,so we took a Royal Suite. The room was very comfortable and the butler and ... Read More
We had traveled on this ship last year in Alaska in a small suite. We felt like we were treated like royalty. This trip was a transpacific with many days at sea,so we took a Royal Suite. The room was very comfortable and the butler and concierge were outstanding. The ship is going into refurbishment and it needs it. Carpet is worn and paint is peeling. We had the feeling that the ship was shorthanded. We mostly ate in the Luminae restaurant. This is where we saw fewer servers than last year.The shower was small but very nice. The room was clean and comfortable and while the closet was small,there was ample drawer and cabinet space. Having been to Sitka before, there were no excursions that interested us. We did a ship excursion in Otaru, but did not get much out of it. We thought the entertainment was mediocre at best. WiFi was better than expected on a transpacific with so many days at sea. I would travel with this ship again after the refurbishment. Read Less
Sail Date: September 2018
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The ... Read More
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The cabin service was less than satisfactory. On some occassions, our room was not cleaned until after mid-day. The Cabin Attendant did not build any sort of rapport with us and we rarely made contact with him. Shore excursions were, as usual, expensive and unimaginative. Unfortunatley the weather on the Japan tours did little to improve the experience. The dinining each evening was excellent. Our waiter , Basheer and Assistant Suthasine were extremely curtious and very friendly. They should be complemented by Celebrity. Disembarkation included a tour of Tokyo and set down at the airport. My main criticism of this is that our flight was at 10.00pm and we were left at the airport at 3.00pm! Most unsatisfactory and something Celebrity should address. I normally pre-book the drinks package but on this occassion I purchased the standard package at the beginning of the cruise. I was advised of a price by your staff of $675. Much to my surprise, I was charged an additional $121.50 gratuities! despite notifying customer relations at the beginning of the cruise that I did not want gratuities added to my invoice!! Read Less
5 Helpful Votes
Sail Date: September 2018
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. ... Read More
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. The service on the ship was terrible; leave for breakfast and 2-3 hours later the stateroom wasn’t made, yet the steward was always smiling. The food was worse than the worse cafeteria food both on Deck 10 and in the dining room. The service in the dining room was S-L-O-W. At least 20 minutes between ordering the meal, receiving the starter, another 20 minutes to receive the main course and at least another 20 minutes after completing or asking them to take a dish away to receive the next item of disgust or the dessert menu then yet another 20 minutes to receive the dessert. Yet the steward and his helper always smiled. The food received at the table at dinner was cold and had to be returned many times. The spa only offered services of the sauna. My husband and myself were denied access to the steam room and other spa facilities other than those at cost such as massage services. When we asked the room steward for CLEAN robes in the stateroom because those in the stateroom had a horrific odor about them, the room steward hung smelly robes in the room. We had to ask for CLEAN ODOR FREE robes in the stateroom. We paid for transportation to the airport at the end of the cruise. We set on a bus at the cruise terminal for 3 hours waiting for the bus to leave the port. We were instructed to disembark and be on the bus for transport to the airport at 0630. We sat on that bus without food water and access to restroom facilities for 3 hours before the bus drove the 2-hour route to Narita Airport. There was constantly a crowd of people outside our stateroom during the cruise. I am a disabled senior citizen. I went to the Main Lobby to complain about the constant crowds outside my stateroom including the fact that other passengers do not have to deal with such crowds at all times of day and evening and I was rudely mistreated by the fellow working the Captains Club. The officers and the crew on the Milennium are very disrespectful. Not only will I NEVER go on another Celebrity Cruise, I do NOT recommend this cruise line at all. I will forever stick with the cruise lines I have sailed with in the past....the wonderfully appointed Holland America Cruise Line. Heck! I have even had better cruise experiences on Carnival Cruises. Read Less
4 Helpful Votes
Sail Date: September 2018
I had been to Vancouver last year to visit my son- what a great place to start a cruise! Diverse city with loads of things to do and places to see! Granville Island, Stanley Park, Gastown to name a few. We ( a friend from school and me, ... Read More
I had been to Vancouver last year to visit my son- what a great place to start a cruise! Diverse city with loads of things to do and places to see! Granville Island, Stanley Park, Gastown to name a few. We ( a friend from school and me, both in our 60’s) were here for a few days before the cruise started and would love to have spent a few more. The embarkation ran smoothly, quickly and easily. Couldn’t have been better. Everyone involved was helpful and pleasant. The Millenium -All public areas and cabin were kept spotlessly clean and tidy although the fittings and fixtures are a bit tired. Refit due next year I believe. We were in aqua class so we had a balcony which, although we didn’t use often, was a great bonus. We had a few issues with the cabin: the aircon didn’t work, the shower drain was blocked on arrival so it had a musty smell, the water didn’t drain well in the shower so the second person in had to paddle and my friend’s bed had a torn sheet. Those were the negatives. However, most were dealt with really quickly( aircon, sheet, blocked drain) and efficiently. The shower drain remained a problem. To “make up” for this we were given an option to dine in one of the speciality restaurants for a night. . Qsine= confused and confusing- strange mix. Blue= great food, service at times dreadful! 40 mins to get breakfast? Improved as time passed. Sommelier brilliant, maitre de tried his best. Main restaurant very good with lots of choice although was surprised it closed at 1. I do realise they needed to start prep for dinner and give the staff some time off but with all the activities it was difficult sometimes to fit food in! The terrace cafe’s range of food was amazing and tasty although seating on sea days will always be a problem. I was a bit worried about the 8 days at sea but I needn't have worried....so much to do, people to meet, food to eat, lectures, shows, shopping and so much more! Entertainment mixed bag- some superb, some dreadful. The show by the celebrity cast was brilliant. The artists who performed around the ship were also excellent. Activities- art class, unexpected and enjoyable although too big a class to learn a lot. Lectures by Celia Garland on wildlife were absolutely brilliant! Get her back! What a joy to listen to her! Quizzes were fun! There were plenty of other things to choose from eg bridge, salsa, basket ball, ping pong or keep fit, massage etc Got to put a bit in here re shops. Beautiful merchandise, great prices but....please, please be aware of the amounts of duty free you are allowed to take back to your country before you are tempted to buy expensive items on board. Service with a smile sums this area up! Attentive without being overbearing. The guys in the cocktail bar were incredible! Captain Alex was good fun and informative. The folk who manned cafe al baccio were also great. In fact all the staff worked so hard but managed to keep a smile on their face...even at 6 in the morning! Ports were great with lots to do and see. Alaska was amazing. Sapporo had a food festival going on(in honour of samna, a local fish) market food stalls in abundance..what a choice! We didn’t need lunch that day as the stall holders were desperate for us to try their wares and we obliged...it would have been rude not to.We missed Shimizu due to typhoon Trami but we had an extra night in Tokyo. Since we had a trip booked to see Mt Fuji we exchanged this and visited Kamakura instead which proved to be amazing...we would never have seen the giant Buddha otherwise. Most of the excursions we booked(whale watching in Alaska(not to be missed!) were very well planned and executed. The Otaru trip was a huge disappointment! Ok, it was raining but the “ nature walk” round a park was overpriced and quite frankly boring! The best bits were tasting a locally grown apple and losing someone who had nipped into a shop. Honestly the worst celebrity excursion I’ve been on! We would have been better exploring the local port town! It sounded far more exciting! We ended in Tokyo and were lucky enough to stay a couple of extra days. The transfer to our hotel was dreadful. It took over two hours(others in a taxi took 20 mins), because we had to stop at a number of hotels. We rode up the same street 3 times. However Tokyo is an amazing city...not enough time. The people are exceptionally polite, most speak some English( for those of us who don’t speak Japanese) and all are very helpful! The toilets? Well, you’ve heard the stories. In the hotel we were in the seats were warmed and there were various buttons to press for various “treats”. There was also what we referred to as a panic button.....just in case you got overwhelmed with the choice available. We did come across a couple of old style ones on our travels which proved a source of much hilarity. I’m going to miss that heated seat in our cold Scottish winter! Shopping opportunities abound and food available to suit all tastes and pockets. Would I do it all again? Absolutely!!! In a minute!!! Read Less
8 Helpful Votes
Sail Date: September 2018
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would ... Read More
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would never visit otherwise. Six months ago, Celebrity cancelled the port and substituted Sitka. We were never notified of the change nor were our traveling companions who had booked directly with the cruise line. When we discovered the intinerary change, I called to ask why this was done and why we weren’t notified. Basically we were told that it had something to do with Chinese immigration...yes, that’s right...Chinese immigration even though the last time I looked, Dutch Harbor was in the United States. In truth, the person I was talking with was reading from a paper and couldn’t answer any questions. He said that it was the responsibility of our travel agency to inform us of the itinerary change. I called American Express and they had no record of any changes and, as I indicated, our friends who booked directly with Celebrity were not informed either. The “customer service” represented basically told me my only option was to cancel the cruise. Nice. We boarded the ship in Vancouver and the check in was excellent...much better than we have had at the port on previous cruises. The ship is old and worn but it still has character and we like the small size of the ship...2,100 passengers. Captain Alex is awesome. He is quite a personality and just a lot of fun. He is also visiable around the ship which is nice. Overall, the service on the ship was good and the staff was accommodating even though it is a stressful voyage for them with 8 consecuative days at sea. Sitka is a nice port...no complaints about that other than it wasn’t Dutch Harbor. On the first night of the trip, we were eating in a speciality restaurant when the power went out throughout the ship. This was three hours into the voyage. The generates came on with emergency power and I guess the problem was resolved in about 60 minutes. A disturbing way to start a trip when you are crossing the Pacific Ocean. The cabin was fine...we had an eight deck concierge class room with the option of a bottle of champagne every day. The beds are average. Princess is doing a much better job now with their new beds in all staterooms. Lots of rust on the ship but it is going into a major dry dock in 2019. The buffet lunch was average at best. It was always over crowded and guests would sit at tables for hours playing cards and drinking coffee. You could not get a table until after 2 PM for lunch. There is little effort to encourage guests to eat and then vacate tables. They finally put out tent cards with that except they were only in English and they needed to be in at least two other languages. Food was mediocre. The main dining room was better. The service was very good; food just ok but that is not the waiters fault. The gym was absolutely terrible. You could not get a treadmill at any time of the day or night. People would monopolize the machines for hours despite people waiting. It was so bad that security had to be called at least two times that we know of to prevent fights from breaking out. We finally gave up on the gym after a week...it wasn’t worth the hassles or the frustrations. They don’t have enough equipment, the room is too small, and they need to get rid of the paid exercise classes to accommodate passengers who want to work out. The excursions on the ship in Japan were not worth the expense. They mostly consisted of being transported to a certain area and given free time to explore on your own. The Japanese hosts were lovely people but there wasn’t a whole lot to the tours. It seems that the trend in cruise lines is now to de-emphasize service and to find more “revenue enhancement” activities to make more money. That is not a good policy for elite passengers who travel a lot. The evening cocktail party for elites has been reduced in hours and there is now a three drink maximum during that time. Yes, you can use your cruise card at other bars between 5 and 7 PM but the purpose of the party is to visit with other passengers. Overall, it was an ok cruise but, in truth, a bit of a disappointment. We have been looking more at Princess lately and have some pretty good sailings with them. Maybe it is time to switch once and for all? Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's ... Read More
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's housekeeper always greeted us and took care of our needs. Cabin was kept clean & lines fresh. We purchased soda package. Limited selection of diet sodas, but good enough. They don't stock bitter lemon! Why? Servers made sure that were never "dry" on sodas. We spent most of our free time in coffee lounge. Staff members there were wonderful and cookies fresh. Captain Alex could be counted on to keep us informed of cruise progress & issues. His jokes were deliberately "corny." Fun hearing from him. Fellow passengers were very friendly and were very interested in other travel experiences. Some children on cruise, but they were well behaved & courteous. Okay, about the food. Breakfast in dining room was very good. Omlets were made to order and were served hot. Breads & pastrys were exceptional. Lunch & dinners were a bit disappointing. Limited menu selections. Buffet was mostly average or worse. Some individual items were good(pepperoni pizza. salads, and rice), but scrambled eggs were too "wet," and chicken pie was wretched. It was like somebody put a bunch of leftovers in a blender and turned it in to a glop filling. Hamburgers & hotdogs at pool grill were very good. We only purchased the Tokyo Tour/Airport Transfer excursion. I called Celebrity before signing up for excursion to confirm that my wife could stay on bus during stops. She had back surgery 12 weeks ago & can't walk far or fast. Celebrity rep assured us that she could stay on bus. We took the excursion. Just before arriving at first stop, guide informed us that all had to leave bus for that stop. We all need to walk quickly to keep up. My wife gave up after 2 blocks. We dropped out of group and waited for bus to return an hour later. Guide was very apologetic, but it was Celebrity that misled us. Typhoon caused us to be stranded overnight in Narita Airport. Not Celebrity's fault. Read Less
3 Helpful Votes
Sail Date: September 2018
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! ... Read More
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! Overall, I don’t think the Millennium quite measured up to the other ships. I don’t mean that it is a bad ship. it isn’t. It wouldn’t be my first choice but I would take it again. My cabin was better than I had on any of the other ships in the same category. The entertainment, except for the library, was at least as good. The food was slightly below the quality I’ve had on other ships but always equal or above what I’d expect at a good coffee shop. The service was a slight bit below that on other ships I’ve been on but I feel that was management’s fault, not the actual staff that provided the service. To me, service is the complete service package, not just that provided by the actual servers. Millennium management seems to have the idea that to increase profits they can increase the service charge and lower the size of the staff. (It’s called a gratuity but in actuality it is a charge added on to the bill.) I don't mind paying a gratuity and I can't suggest a solution that would insure an adequate gratuity for good service but I don't feel the service charge system on the Millennium insured good service. There were staff members who I thought deserved something extra but as the overall service charge was already over twenty percent of the fare, I didn't give them any extra. It seems that there may be too few staff members to maintain the highest quality or that the training of staff is lacking attention to detail. For example, an inspection of the cafeteria will reveal several instances of neglect: pastries that have been maimed by passengers, food trays with only one or two items left in disarray within them. Unmanned stations. Food trays that are almost impossible to reach. These are all parts of the service I have come to expect on a cruise ship based on my experience with other lines. Examples of what I consider less than adequate service also include the following. . Too few tables in cafeteria. At busy times it was extremely difficult to find a table. Sometimes I had to make two or more complete rounds of the restaurant to find one. This created an unpleasant competitive atmosphere among diners looking for a table. The food stations used for clearing tables in the cafe are in full view. Food scraps in full view are very unappetizing! There were receptacles for teaspoons near coffee stations for both clean and dirty spoons. These could be easily confused and I think passengers sometimes were confused as to which was which because I got a couple of “clean” ones that were were wet and sticky. I also got a napkin wrapped knife that was covered in brown stuff. Coffee stations were often out of coffee (brewing) and usually the coffee was only warm. Pastry area was often a mess - mangled cakes, helter-skelter smaller items. Roast beef and pork were usually somewhat dry and tough. Had Kobe meatloaf that was extremely salty. I had lobster one night which was very good but most of the other food was fairly average.. Waiting time to get into the more formal restaurant always over 15 minutes. Sometimes seemed that there were empty tables. Perhaps this is because there is not enough staff to accommodate the number of passengers. Many of the single party deuces were separated by less than five inches - too close together. The physical menu was lackluster (one page of drinks for sale, the other the menu) which, to me, made the menu offerings less than exciting. I think that when one comes to eat, the food should be the first thing one sees on the menu. The wine list is comprised of mostly overly expensive wines. Limited information is provided about which restaurants are specialty restaurants and their costs and which restaurants were for the lower class passengers and which for the two higher classes of passengers - a rather elitist boat. The Library on the Millennium was an extreme disappointment to me. Based on my experience on other ships, I was expecting to be able to find a variety of reading material. This ships library lacks any reference books and the reading material consists of limited selection of novels and a few non fiction books. I didn’t count them but I estimate the library had fewer than one hundred books, non of which I found of interest. Had I known, I would have brought my own materials. Very disappointing to me. Others might not find it so. One of the worse things about this cruise, however, was Toluene (lacquer) smell which covered over several floors for several days. It gave me a headache. I know ships must perform this sort of maintenance while cruising but there are exhaust systems available to direct the fumes to the outside. I wonder too if the fumes are as volatile as they smell and if so if they represented a fire danger. Surely the fumes represented a danger to the workers if they were not wearing proper safety respirators. Coffee, tea and water were the only sugar free drinks. The singing and dancing ensemble is excellent as was Salvatore and the female singer/pianist. The rest were so-so. Both speakers on the lecture series were outstanding although the fellow was a little difficult to understand at times. But then, my hearing is a little wonky too. Because of a typhoon, we missed a port on the itinerary. I understand and appreciate the concern for safety. I think the Captain would have gained some good will if he had given some small token to make up missing a port. Read Less
6 Helpful Votes
Sail Date: September 2018
We had long wanted to experience a longer time at sea on a repositioning cruise, and also to visit Japan, so this cruise killed two birds with one stone. I had read the CC reviews about the age of the Milennium, but some peeling paint ... Read More
We had long wanted to experience a longer time at sea on a repositioning cruise, and also to visit Japan, so this cruise killed two birds with one stone. I had read the CC reviews about the age of the Milennium, but some peeling paint etc just adds character to a ship and didn't concern us. However, we had two cabin issues that probably linked to the age of the ship and these were an unpleasant surprise. Firstly, our balcony cabin had an adjoining cabin door and the noise insulation was really terrible. You could hear the couple next door talking and I am sure they could hear us. Guest Services said there wasn't much they could do about this except get the cabin attendant to turn down the volume on the TV to minimum. (I had spent hours on the first night listening to what turned out to be the ping ping music of the Celebrity TV Channel that the attendant had turned on to welcome the other couple back to their room.) The second issue was the mattress which was ancient and caused me to have bad back ache. It took me a week to isolate this as the cause and Guest Services were really helpful. They arranged for the senior housekeeper to inspect and confirm the same day, and then they replaced with a brand new and mercifully comfortable mattress. Embarkation was smooth except we hadn't realised that we needed a USA visa as well as a Canadian visa- I knew that Sitka was in USA but, in my mind, we were travelling from Canada to Japan. There were a lot of other passengers in the queue for emergency USA visas and one Chinese couple were unable to get their visa for 3 days so they lost their cruise- terrible for them. We had travelled on several Solstice class ships and didn't feel that the Milennium design was massively different- the buffet was much better designed on the later ships and I am sure they will correct this during the January re-fit. Food in the Main Dining Room was generally great. Entertainment was also much better than I had expected- I had thought that Celebrity would cut corners on a repositioning cruise but I saw no signs of that. We went to the main shows and the talks by a naturalist. We also tried the talks on Japan but the lectures were poorly structured, and I don't think the lecturer knew that much about Japan. A shame really as Japan is so different from most other countries and a really fascinating culture- Celebrity should aim to improve this aspect I feel. Service was pretty impeccable- Celebrity staff manages to deliver a top class experience every time we go on a cruise, and this really adds greatly to our enjoyment. It was a bit chilly and rainy on the cruise, so no one wanted to use the swimming pool, with the result that other areas of the ship became pretty crowded at times. Especially, the gym in the morning, though it was fine in the afternoon. We enjoyed ourselves in the ports, doing our own thing. Japan is so well organised for transport, and everyone seems so helpful and honest, that it was far easier to travel on our own than we had expected. Eating in Japanese restaurants is great fun! We missed the last port due to a typhoon but had an extra day in Yokohama on board ship, and that worked our very well. We traveled to Tokyo by train using the free shuttle at Yokohama. I was really worried about our quantity of luggage as we had four suitcases and two small bags, but it was a Sunday and the Yokohama train station they use is for the normal train rather than the bullet train, and these have far more luggage and were not crowded either. I was annoyed that the Celebrity (paid) shuttle to Tokyo was not included within shore excursions but rather in Guest Services, and I only found out about it by chance 5 days before the end of the cruise, by which time it was booked out. In the end, the train worked much better for us, as our hotel was next to Tokyo station, whereas the Celebrity shuttle would have needed a 30 minute taxi ride to the hotel. After the cruise, we had a few days in Kyoto. We used the Japan Tourist offer of a hotel and bullet train tickets and this was both good value and a great service. The main sites in Kyoto are very crowded but there are lots of minor temples and other sites that are simply lovely. We hired a guide and that was a great investment. We must have fired 500 questions at her over the course of the day and she was so articulate in explaining how and why Japanese people think the way that they do. (Her employer is Chris Roworth Guides). This review sounds a bit negative, but we had a great time and felt that the cruise was a great way to get a sense of the distance to Japan, and was great value for money. I brought two crates of sparkling water on board as the cost of the drinks package would otherwise have negated the value for money side of things! We also used the internet very sparingly. Read Less
2 Helpful Votes
Sail Date: September 2018
This was an amazing cruise , not one that I would normally do I love the sun and expected this to be cold and wet , far from it we had exceptionally good weather, fantastic sights, to see the northern lights 2 nights in a row was amazing. ... Read More
This was an amazing cruise , not one that I would normally do I love the sun and expected this to be cold and wet , far from it we had exceptionally good weather, fantastic sights, to see the northern lights 2 nights in a row was amazing. The Scenery wow, wow, wow, the wildlife wow the people wow the activates wow, the food was good not the best I have had on a cruise I must say... the coffee lounge was very good and the staff here were brilliant.Embarkation took all of ten minutes from the time we arrived at the dock until we were on the ship. Received a glass of champagne before heading to the stateroom. Pretty typical veranda room - the shower is a little larger than most. Hubbard Glacier was amazing from the ship. Captain Alex turned the ship around so all sides could get a great view. We had a balcony - if you can afford it, I would get it. The boat is pretty worn and I believe is having a refit she sure needs it. Read Less
5 Helpful Votes
Sail Date: September 2018
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. ... Read More
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. The staff - sure there was about 4-5 that i would say went above and beyond - the rest couldn't give a dam, in fact in one bar when my choice of drink ran out (on the first day) after requesting they get another bottle as there was more than enough in other bars - was told maybe i should drink in the other bar!!! The food in the dinning room was average to say the least and the servings sparse, we actually had to ask for a plate of vegetables on the side to get a "complete" meal. Don't ask for wine with your meal as by the time you have eaten maybe - just maybe it would turn up. The continuous gouging for money was sickening, i purchased a drink package that i thought would pretty much cover me but in fact it was very very basic. The whole first 2 days all the staff wanted to do was upgrade me (for $14 a day) to the better package. I will point out the price i paid was just slightly more than the drink package i had on the Princess line of which pretty much the whole bar was available to now not even being able to order a Martini on the Millennium without out paying additional. The room steward must of existed as our room was made everyday but god knows who he was, past experiences they did nothing but fall all over you to ensure a nice tip at the end of the cruise. Look it was ok, but if you want great service, a touch of decadence and to feel like they actually want to look after you i would suggest you look at other lines, i certainly wont be in a hurry to travel with them again. Read Less
3 Helpful Votes
Sail Date: August 2018
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong ... Read More
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong that I really can't give it a better review. The wonderful: Some of the staff. The problem is that it's only SOME of the staff. On multiple occasions, I had a problem, would take it to a staff member, would be told that it would be handled, and then it wouldn't be. In general, the people who are working for tips and little else (waiter, room service, like that) are good to very good. Everyone else is doing an absolute minimum. Their goal is to get you to go away believing (generally incorrectly) that your problem is solved. Alaska, of course, is beyond gorgeous. The bad: Most of the staff. The food is mediocre at best. In the dining room, it's pretty good. But in the cafe, which is where you will be eating most of your meals, not so much. I have a daughter going to Carleton and she says the food is totally on a par with the dorm food there. My son went to Wesleyan and said the cafeteria food at Wesleyan was better than the food on the ship. There is a jogging track, which is good. Unfortunately, they allow guests to smoke on it, which is not so good. They do have a smoking policy that precludes smoking cigars or pipes on the jogging track, but they do not enforce it even if you ask. The online checkin procedure was beyond awful. I eventually simply gave up and asked my travel agent to do it. (My travel agent is good, so he did. Thanks, David!) The extent to which Celebrity nickel and dimes you at every opportunity is amazing. There's a bottle of water in your room, but they'll charge you $5 to drink it. (They don't advertise the charge.) There is a laundry bag in your room. You can participate in the "laundry bag challenge" and put as much laundry in it as you can, and they'll wash it all for you. For $50!! Probably cheaper to just buy new clothes. We booked all of our expeditions directly with the expedition operators, saving hundreds. The cabin is in horrible need of a refit. There were a total of three outlets available, which makes simply no sense in today's connected society. Some of the overhead fixtures were cracked. They've clearly been trying hard to keep things in good shape, but it's simply been too long. The cabins all need to be redone. The "Celebrity XCelerate" internet is a joke. Pings in excess of 500ms. Bandwidth down varies between 1Mbs and 8MBs. Up is about 250Kbs. If this is the super fast version, I dread to think about what the slow version was like. And it's REALLY expensive. Do yourself a favor and don't order it for multiple devices; it's easy to share between multiple devices. We had a decent cell signal about half the time. The shows were good to very good for a cruise ship. Much better than community theater, much worse than you'd find in (say) Vegas or Portland. And obviously not even in the same class as you'd get in NYC, LA or London. Read Less
5 Helpful Votes
Sail Date: August 2018
Really wanted to take an Alaska cruise and this fit with our schedule. It was ok, overall. The staff were genuinely friendly. Most of the shows were decent enough. Very little trivia, which was a surprise. Also, no piano player. How ... Read More
Really wanted to take an Alaska cruise and this fit with our schedule. It was ok, overall. The staff were genuinely friendly. Most of the shows were decent enough. Very little trivia, which was a surprise. Also, no piano player. How hard is that, really? The ports of call were uneven, with Icy Passage being totally overpriced for the few options that did exist. Skip this port. Skagway was marginally better, but still more of a "Disney destination". Hubbard Glacier was outstanding. Juneau and Ketchikan were really great. This was our second Celebrity cruise and we are frequent cruisers. The food was totally average. The ship is older and shows it. Unlike other reviewers, I like it when the cruise line requires a collared shirt and long pants in the dining room. Too bad they didn't stick to it. Also, families with small children took it upon themselves to sit up front in the theater, even when they were expressly asked not to. The result was one terrible show for the 300 adults who were there. Go ahead and enforce your rules, or don't bother with them. Solid enough, but you might want to look at other Alaska cruise options. Read Less
4 Helpful Votes
Sail Date: August 2018
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good ... Read More
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good (not exceptional), and it's not so huge it could not get close to the glaciers. The boat is pretty worn. Completely functional, but worn. We had a sky suite (cabin 8127). Suite size was good, bed and couch was good, but the entry level suite on Royal Caribbean Liberty of the Seas April 27th 2017 was much larger, cheaper and much nicer. According to the crew, the ship will undergo a complete retrofit in Jan-Mar 2019 in Singapore, and will be spectacular. Because we were in suite, there was a private lounge (Michaels) with free cocktails, and a great private concierge (Josue). He was amazing, and made everything happen, including a tour of the bridge, a reception with the Captain and ship's officers, and special "helipad/bow of ship" viewing experience of the Hubbard glacier. He has an incredible personality, and really is fantastic. Our suite butler (Ramir) was also great, he was available on-call, and arranged evening show reserved seating and other details. Also, suite guests had use of a private dining room - Luminea. We regularly ate there (in addition to other dining areas), and they served Breakfast, Lunch and Dinner. No reservations needed, and it was nothing short of exceptional - unlike the main dining room and buffet. A quick comment on dining - we were not on the boat to gorge ourselves - we eat normal portions and expect good service and tasty food. The main dining room (deck 4) where we ate exactly two meals (two too many) was a disappointment. Service attitude was indifferent and sometimes rude, and food tasted like it was prepared in bulk. Portions were not normal restaurant size, they were mini sized. We ate a number of times at the buffet restaurant (Oceanview, on deck 10) for convenience. Some of the food was good, never great, and some was marginal. Mostly it tasted like bulk prepared food. They routinely ran out of food. The buffet lines appeared to be designed for staff to dish your plates, but was operated as self serve, and it was really hard to reach under the glass to put food on a serving spoon, because the distance was so deep. Staff in the buffet was sometimes rude, and when they transitioned from lunch to dinner (or breakfast to lunch), the buffet would have no food from time to time, so you had to wait, or plan your meal times. When you came to eat at normal meal periods (breakfast, lunch, dinner), it was very crowded and you had to wait for a clear table. In contrast, Royal Caribbean's standard main dining room and buffet areas food and service was exceptional, tasty and polite. On Royal Caribbean you would be very happy without any restaurant upgrades. The staff is clearly incentivized to sell the "specialty restaurants". Having had a great experience with upgrading to specialty restaurants on Royal Caribbean, we ate in the Sushi and Italian specialty restaurants on Millennium. Sushi was better than average, the Italian was exceptional. Great wine, service and menu. As part of the Alaskan cruise experience, we booked two separate helicopter/dog sledding experiences through Celebrity. Both times they were cancelled due to weather, and they would only cancel 30 minutes prior, so when they cancelled, you did not have time to book alternative experiences. We recommend if you are booking anything with a flight or that can be affected by weather, you book for as early as possible, since you cannot cancel and get a refund, and if it cancels, you have time to book alternatives. We also found that the tour operators in each Alaskan port are selling the same experiences, for lower cost, sometimes substantially lower. The evening shows were great, and worth attending. The acts were Broadway level, and the comedian was great as well. On par with Royal Caribbean. Drink packages were horrendously complex and expensive - it was impossible to determine if you should buy one, or just pay by the drink. Other cruise lines make it easier, and don't gouge. Internet service packages were also way overpriced, and connection speed was unusable. As suite guests, we had perks that made a big difference in the overall experience. Royal Caribbean did not have such perks when we got a suite with them. If we did not upgrade to the suite on the Millennium, we would have been pretty disgruntled with the experience. I doubt we would book another Celebrity cruise, while many of the crew and officers were great, I think they really need to improve their service level, facilities and quality. It's worth noting that Celebrity, Royal Caribbean and Silversea are all owned by the same corporate parent. Hopefully they manage these brands and operations separately, and don't allow them to all come down to the level of Celebrity. Read Less
10 Helpful Votes
Sail Date: August 2018
I boarded the ship with a great deal of trepidation in view of the many previous negative reviews. I would advise fellow travelers to ignore the whiners and chronic complainers. One reviewer even commented that it was disappointing that ... Read More
I boarded the ship with a great deal of trepidation in view of the many previous negative reviews. I would advise fellow travelers to ignore the whiners and chronic complainers. One reviewer even commented that it was disappointing that it was a small ship! Any internet research would reveal that the ship carries about 2100 passengers - those wanting a bigger ship should book one! Embarkation took all of ten minutes from the time we arrived at the dock until we were on the ship. Received a glass of champagne before heading to the stateroom. Pretty typical veranda room - the shower is a little larger than most. Yes, there were a few minor rust spots on the veranda, and there were a couple of scratches on the walls, but I would have guessed the ship were seven or eight years old rather than eighteen. A little wear and tear is expected. Room was immediately next to the elevators, but never had a problem with excess noise. Closet provided a good amount of storage so we could completely unpack. Shower was excellent, good water pressure. The towels are just fine, despite one writer's complaint that they were thin and threadbare. I've never had better on any other ship. Food was generally excellent - pretty standard breakfast fare, muffins lacked variety, but otherwise no complaints. Lunch was quite good, on some days really excellent - very nice variety - only complaint is that there is no burger/hot dog station and no station with deli meats and cheeses to make sandwiches, as exist on the Solstice class ships. Oceanview Cafe is a bit undersized for the number of passengers - it occasionally took some doing to get a table. One day there were four people at a table playing Scrabble at the height of the lunch hour!! Celebrity needs to take steps to encourage people to show more courtesy to fellow passengers. Went to the main dining room only once - food was fairly good and the service excellent, but I dislike having the adjacent table only three or four inches away. Ate dinner two nights in the Oceanview Cafe - really nice selection of excellent food. Only real complaint, and heard this from numerous passengers, is that the desserts looked far better than they tasted. Celebrity can and should do better. Thank goodness for the ice cream station! Had two nights in Qsine and two nights in the Tuscan Grill. If one buys a package of multiple nights, the cost comes down quite a bit. I thought the specialty nights were a bargain - the food was fantastic as was the service all four nights. Highly recommended. Entertainment in the theater ranged from good to outstanding, most of it outstanding. The singer one night was excellent, the two comedians OK but not wonderful, the three nights of productions by the ship's singers and dancers were really well done. As for onboard activities, there are the usual casino and shopping venues, art auctions, wine tastings, etc. Had no interest in these. In Juneau we rented a car to drive around so we could be independent - Avis is a fifteen minute hike from the ship. In Skagway, we took the train up into the mountains, then a small bus on to the Yukon. In Ketchikan, we did the Crab Fisherman's Tour. We booked everything independently, which provides a small savings. It's Alaska, they have only four months a year to make their money, so things are generally priced about 100% more than they would be elsewhere. We did enjoy the tours. Icy Strait Point is essentially a waste of time except to connect to the internet inexpensively and catch up on one's emails. The cruise by Hubbard Glacier was fantastic - we had great weather and were able to get within a mile, the legal limit. Able to see and hear the calving process. Cruise of the Inside Passage was OK, saw a few whales. We had a standard drink package with our cruise fare and spent the money to upgrade to the premium drink package. If you drink alcohol and have a few drinks every day, it's a good deal, because you get fresh-squeezed OJ at breakfast with the package as well as bottled water when you leave the ship, in addition to virtually any cocktail or glass of wine you care to order. It eliminates the constant signing of tickets if you have a package. Some reviewers have complained about poor service at the bars, but we had no problem, in fact service from Avanish in the Rendezvous Lounge was exceptional!! After one day, he knew what drinks we wanted when we sat down at the bar. Only complaint was that at 3 pm one day when we returned to the ship, we could find no open bar for a drink other than the Sunset bar which, of course, was outdoors and it was cold! Made no sense! I always get off the ship at 7:30 and manage my own luggage - saves an immense amount of time and hassle. Canadian customs took all of ten seconds. We used the train to the airport, but I would caution you that it is a very long hike with stairs, escalators, and elevators to negotiate. The fare for two was less than $9 Canadian, but if I had it to do over again, I would have used a taxi. Uber not yet in business due to British Columbia politics, apparently. Read Less
5 Helpful Votes
Sail Date: August 2018
Our first cruise (20 something yrs ago) was out of Boston to Bermuda and I can say this cruise was so much more smooth. We had heard that the best way to see Alaska (Glaciers) was to take a cruise. We decided to do the land portion the ... Read More
Our first cruise (20 something yrs ago) was out of Boston to Bermuda and I can say this cruise was so much more smooth. We had heard that the best way to see Alaska (Glaciers) was to take a cruise. We decided to do the land portion the week before cruising because we knew there was more to Alaska than the Glaciers and I'm so glad we did it in that order. We were pretty tired at the end of the cruise and not sure the land portion would have been as enjoyable. The land portion has you up and going each morning to go to a specific place and then travel to the next destination so it was busy. The Cruise - To start with the cons, which are just a few. Upon arriving and not having a clear understanding of the beverage system we opened the Evian water and figured we would have to pay for it (and we did). My suggestion to Celebrity is to offer a couple of free bottles of the regular water in the rooms upon arrival , we just wanted to collapse for a bit before exploring the ship. I know by now I'm getting people shaking their heads at our naivete thus my title for the review. LOL Our room was comfortable - but just note - the type of blowdryer which I'm assuming was in all rooms has a button that you must hold down while you use it. My thumb got a workout. I have thick hair and so holding that button was a workout and was probably the only truly aggravating thing my whole trip. My husbands most aggravating moment was when he paid $50.00 for a one time internet service. It was not worth it - he was trying to download and could not get a good connection. When he called about it, he was told to go to a more public area, which he did but didn't make much of a difference. So having said all that we truly enjoyed the cruise both land and sea. We tried the Tuscan Grill the first night - they have a discount on the first night - the food was fine but I don't think worth the $60.00 cover charge. So once again - first time cruisers - they charge for the specialty restaurants. You eat whatever you want from the menu for that cover charge. We ate at the Main Dining Room on the first Chic Night (when you get dressed up) and it was good. We stood in line and were given a pager - no big deal. We ate there one other night (we were Any time Dining on the 4th deck) and ate with some people who said that they were placed at the same table most of the time so the waiter knew them and was so personable.. The rest of the time we just ate at the buffet. We aren't very picky and we always found something we liked. My husband went to the fitness center and thought it was very good. Free weights and all the machines. There is a jogging track on deck 11 and people were using it. I'm trying to run a 5K in every state so thought this would be my opportunity for checking off my State of Alaska 5K. When we went to Icy Strait there is a paved walkway that everyone is using to walk to Hoonah so I jogged on that and it was really perfect. Great views of the water and the weather was perfect. I think it would be very safe to run in any of the ports. On the first day there is a presentation of all the ports and I'm glad we went - just kind of gave us an overview of what was going on for the week. Excursions I found the ones online 20-50 dollars less than what is offered with Celebrity - Juneau we had booked the helicopter ride and sled dogs online through a tour company, but were disappointed because the weather was bad and it was cancelled. I was determined to see Mendenhall Glacier so we walked into town and took a bus $45.00 per person Round trip. There is a trail that gets you to Nugget Falls and the Glacier is beside it, there is Visitor Center to walk through and explain Glaciers. You are not walking on the glacier when you take the bus, just viewing it. Plenty of shopping in Juneau and we went back to the ship. Because we didn't have internet service we ended up booking through the Ships Shore Excursions but there are Tour Companies at each port as you walk off the ship. Only problem is the popular tours get booked fast so we didn't want to take our chances and booked on the ship. Skagway - we booked a helicopter ride to a glacier (I just wanted to say I walked on a glacier) and once again it was cancelled due to high winds. We were able to catch the last Mushers camp tour through the Ships Shore Excursions. It was cool seeing the dogs and having them pull us for a mile. Just a note - these are Alaskan huskies that are a mixed breed and who LOVE to run. Don't think you will be seeing fluffy Malamute, or Siberian Huskies. We got to hold the puppies and spoke with an Iditarod musher. Hubbard Glacier was amazing from the ship. Captain Alex turned the ship around so all sides could get a great view. We had a balcony - if you can afford it, I would get it. We used ours a lot. We are from Massachusetts so the 60 degree weather didn't seem cold and I wrapped up in a blanket to enjoy the fresh air and great scenery with a cup of coffee in the mornings. Icy Strait - we did the Zip Line - an hour up the mountain (stops for picture taking) and 90 seconds down. So much fun. It's the longest zip line but so smooth. Really anyone can do it. This is where I ran my 5K into Hoonah. Ketchikan - we booked a fishing trip online with someone who was recommended on the Alaska Cruisers FB page. He met us (my husband and I) at the port and off we went for the day. My husband caught two Halibut but no salmon. We had it shipped home - you get off the fishing boat at the Processing place and they take care of it.. The last day was cruising and I went to the Naturalist Talk about Eagles and wish I had gone to all her talks - she had 3 or 4 other talks during the week and was so informative . We went to the show the first night - a comedian who was good, we didn't go to any other shows - the shows run twice each night 7PM and 9 PM. We had borrowed my daughters camera and they offered a class in the photography area and it actually really helped us have a clue about how to get some good shots. As far a packing, I overpack - but then I do when we go to the Caribbean. My husband brought a sports jacket (because I wanted a good picture of us - we were celebrating our 35th wedding anniversary) and I brought a black dress. Very few were REALLY dressed up with long gowns but there were a few. For women it was mostly dresses and black pants with a pretty top. Most men wore buttoned down shirts, some wore jackets and ties. The second chic night not many dressed up and the people who went to the buffet didn't dress up at all. It's very casual - if you eat in the buffet - jeans. I had brought black pants but didn't need to wear them in the buffet. We brought our hiking boots but didn't need them - sneakers with good rubber soles are fine. I suppose if you are doing an excursion that says it is more strenuous you would need them but even at Denali National Park (land portion)we walked on a very smooth path. YES bring a rain jacket/wind breaker. I wore mine a lot with a t shirt and long sleeved t-shirt. I wasn't cold ever. I bought a sweatshirt there because I wanted one from Alaska and thinking I would need it but didn't. The coldest weather was at Hubbard Glacier, I wore a hat and the light stretchy cotton type gloves - cheap ones from Walmart. Overall the trip was a great way to see Alaska - doing both the land and the sea part. Read Less
5 Helpful Votes
Sail Date: August 2018
We enjoyed our Alaska cruise, but were disappointed that little things added up to such frustration with Celebrity. The cabin was surprisingly roomy, but the temperature control there didn't work, and there were only 2 power outlets ... Read More
We enjoyed our Alaska cruise, but were disappointed that little things added up to such frustration with Celebrity. The cabin was surprisingly roomy, but the temperature control there didn't work, and there were only 2 power outlets (seriously? this is 2018 after all). Also, the WiFi service which I purchased was spotty at best; it only worked in common areas, not in my room, and it didn't always work in common areas. We never opened the minibar but were charged for a few items. Entertainment was inadequate. Performers did only a few 45 minute sets at various venues on the ship. The Rendezvous Lounge often had no entertainment at all in evening hours. We bought a beverage package but found out on the ship that it didn't include room service. The service in the dining room was excellent, but the food was uninspired. This ship has no movie theater; only for fee movies in your room. I get that I didn't buy one of the expensive rooms, but I've cruised before and never before felt that I was cruising in "steerage." Read Less
Celebrity Millennium Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.1

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